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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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عسآف
(@IllIIIIIl) reported
@playnewworld Such a failure Had the same issue last week , should’ve expected the same this week And the maintenance should be compatible with the time zone of each region , LIKE OTHER MMOs !!
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Suspect44
(@ondrejcerny2) reported
@playnewworld unacceptable, do you plan to cut EU players every week like this in their prime time just to fix some bugs? :)
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VSLP
(@schmicklson) reported
@playnewworld nearly 9 hours and EU is the one still suffering yet everyone else has been up and running for nearly 2 - 3 hours. It's not good enough, doesn't matter how you pitch it. Not sure what the problem could have been considering that everyone BUT EU is up and running ... 😬
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Sloth City
(@city_sloth) reported
@playnewworld Come on, servers down all day, I didn't pay for this
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Michael.B
(@TheGamingChimp) reported
@playnewworld Hang on tight it's nearly Thursday. Almost 9 hours for bug fixes 👍 can guarantee not even half will be fixed properly or if so they will just cores other problems. Ridiculous.
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Jed Peachey-Pace
(@Jedaye83) reported
@JulianaTheJaded @FudgeOnPC @playnewworld I don't think it's necessarily that the US servers where prioritised just more problem are occurring on the EU ones
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Manolis Skaltsas
(@ManolisSkaltsas) reported
@MrWickerstv @playnewworld It's an hour for each bug fix daaaaaa
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Christoffer Lindgren
(@Alidotxoxo) reported
@playnewworld This is ridiculus. This is beyond madness. You are telling us that the US servers goes up without problems and we on EU have to sit here the whole goddamn day and wait for you stupid servers to go online during our peak time aswell. How is this acceptable?
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Morten Ejner Jensen
(@Bianco8900) reported
@playnewworld Delay after Delay and now the game is out amazon is spending 9 hours to implement a 100mb update to fix some bugs? And does is at prime time?Like how amateur are the people running this **** show?
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SalAndi
(@SalvatoreAndino) reported
@playnewworld I have a character on Jumala. Server looks up but can't login and have maintenance notification on "play" button. Anyone else same issue?
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Covnt
(@GCovnt) reported
@playnewworld fix ur spaghetti code and let us play man ******** is this. indie $314.9 Billion monopoly money company ♿♿♿♿♿♿♿
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Krzysztof
(@Krzyszt48481089) reported
@playnewworld You fix totally ussles things and we cant play for a 1 full day. Fix fcking war and ban turkish players for abusing war exploits on abaton.
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Womath
(@Womath) reported
@playnewworld I hope it won't be the same every week. I know it is not a monthly paid service, but still, you just destroy a whole region's prime time.
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HappyFeet 🇬🇧
(@HappyFeet_1402) reported
@playnewworld On a serious note, you could’ve done this at 3am CET/GMT. It’s remarkable you managed to get US servers down and up again before the whole continent even woke up.
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Jesper
(@JespersVisions) reported
@playnewworld Why dont u tell us what the problem is I am sure if people knew what’s going on they take a chill pill But again u don’t seem to understand this, it’s common logic here in EU
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Alex Mulder
(@alexmulder1973) reported
@playnewworld Since I also work in the IT industry (data center), I can understand that something gets out of hand. That it takes longer is not the problem. But we have a target for this kind of problems. To inform the customers about the current status every 30 minutes.
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Dan Ohlsson
(@Sir_Rolling_Pan) reported
@ImperiusCz @playnewworld And yett this dident even fix the Staff bug where we cant do portal above lvl 45! cant wait for that fix prob a 48 houre fix
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MaSk_OG
(@MaSk_OG) reported
@Willy_TheBean @Legenden007 @playnewworld For what? we payed for something, and its not working
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Wickers
(@MrWickerstv) reported
@Kjell_Stigandr @playnewworld As said i understand there are issues but an 8hr maintenance is crazy! When all we get is "we will let you know" at the end of the day it is what it is my main worry is I dont want it to get a bad name for its devs, so im just asking for them to give abit more detail
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Happycoin
(@Happycoin1) reported
@playnewworld Why am i left here thinking that they shut all servers down, Then proceeds to take one server at a time, hence The way the servers are ready again. Maybe work on it at The same time?
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Lorthon
(@Lorthon) reported
@playnewworld Any news on why us east is having connection issue and lag detected?
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Seraphim Gulick
(@scgulick) reported
@MrWickerstv @playnewworld well they didnt even fix what was listed in the patch notes no it was a waste for all involved, and worse yet is more than half of all EU servers are still down. LIKE WTF!
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Robert Pullen
(@NobbyTime) reported
Well seen as the team at @playnewworld won't explain the issues maybe we should assume it is an infrastructureissue Better think twice if your business is considering @awscloud
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DayalindaCamellów
(@DeviStareMuuuto) reported
@playnewworld What a shame.. now that I have been able to play after weeks of queue, 8 hrs of manteinance.. it’s a good game but I would accept this problems only on a free to play not on a 40€ game.
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Burnout
(@SoderliJensa) reported
@TLK95_ @Mav010 @playnewworld 9 Hour downtime to fix some bugs, and look at you defending this. Go **** yourself
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Matt
(@SpicyEntmt) reported
@playnewworld And another patch and the Reap skill is still not fixed..more worried about a jittering camera while petting barki..but won't fix an entire skill doing zero damage...just embarrassing
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Blaine
(@BlaineP216) reported
@DasAlanArt @ReneBouer @playnewworld it would help if you actually made sense.. all you people do is moan about the game, all games have down-time to fix bugs...
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Richard Melville
(@RichardMelvill7) reported
@playnewworld you really need to get a grip before your game joins the heap of other failed mmos, you have a great foundation but poor customer service and patches are going to kill this game.
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OwlTR
(@Techtr2) reported
@ReignCloudPuffs @playnewworld our server is not working :D
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Relaha - Safti 🦄
(@xtimeywimey) reported
@AmazonHelp i dont have any problem with amazon marketplace, i have problems with @playnewworld, sorry to bother you!