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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (75%)
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Online Play (13%)
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Glitches (6%)
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Game Crash (6%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Windmilldan
(@dangpost) reported
My mind is boggled by the Amazon @playnewworld server issue. Theyve clearly sold more games than they had server spaces so how did they not see a serious issue coming. Also... 2k per server seems very low.
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Kuraghata
(@Kuraghata1) reported
While every1 waiting in the queue @playnewworld , stay calm, make a tea and let the developers adress the issues. Spaming forums with the same requests, doesnt solve the problems
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Andrew C
(@CryptoStraya) reported
@playnewworld fix "queuing for a starting area" bug & "interact" bug please!!!!!
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The Truth Teller
(@3GoneRouge) reported
@playnewworld you should have worked before to avoid this. Standardizing a large number of logins attempt failures and insane queues as a "normal and acceptable" is completely wrong and unfair to all thos people who invested hours into feedback hoping we'll get to enjoy the exp -not OLD issues
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Chaniro
(@Chaniro91) reported
@playnewworld You got 2 betas to solve these issues 😢
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Yeti Laughs At You
(@dapper_yeti) reported
@playnewworld Just wanted you to know how excited I have been to play this game and how in a very short time, you have managed to crush all the joy out of the day. These are not “minor” issues. The incompetence and lack of planning here is staggering.
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RNDBRL
(@rndbrl) reported
@playnewworld i will leave this game because LAG DETECTED, i never play mmorpg with bad server issues like this, queue everytime to join, and kicked out while playing, this is not free mmorpg, but free mmorpg doesn't have server issues, common amazon, the richest man company
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Lemon
(@MMO_Lemon) reported
@playnewworld Just incase you aren't aware. The ability to skip the queue/jump queue to reconnect to a server after disconnecting is definitely not working. Waiting over an hour after disconnecting
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หิวอะไรก็แวะมา
(@LuukkoB) reported
@FelixScollen @playnewworld WoW 2k Server Limit and no news for increased server capacity. This company had a service for Global Dedicated Server?
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Dylan Alecsovich
(@AlecsovichDylan) reported
@playnewworld A good problem to have I guess
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Tobiben
(@tobiben22) reported
@playnewworld 6 hours of queue to a E not working ... Back to begining ...
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fjordkitty
(@fjordkitty) reported
Got through the queue @playnewworld played for a few minutes, lag detected lag detected lag detected lag detected lag detected, couldn't use a bow or really play at all. Now in the queue. #QueueWorldMMO #NewWorldMMO
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Arj
(@Arjs9) reported
@playnewworld when will it be no more queues ? 4 of us selected an extremely low pop nobody's server and waiting in queue for over an hour. only to get disconnected by login service exception error. How to make our mark if we cant actually get in the game ?
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Paul Ring
(@Ringod123) reported
@playnewworld Any reason why the login queues are not moving at all? 30 mins in queue, still in same position :/
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Jay
(@Jayvibes__) reported
@mechetexxxride @JoKeRyOfficiel_ @playnewworld You have mental issues I think you should log off the computer and go get some therapy lol
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Arj
(@Arjs9) reported
@playnewworld seems like nothing was learned from all the alphas and betas about the server queue issues. Now after close to 3 hours in queue, cant even refund. New world is making us all suffer
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X-4RK.N0R
(@Xarknor) reported
@playnewworld Login servers need some love, been queued for starting area for over an hour and at #1 for about 30 minutes
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shockAz || No Mercy🏹
(@shockaAz) reported
@playnewworld What solution is create more servers? The half of the guild is playing in X server and should I go other server? People will keep on servers qeue because the guild is in the server. Bad address of the issues.
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Lone Wolf 2xSinovac 2xBiontech🥃🍷🎮🎬🌈 🏀 🎾🐈
(@thedissenterone) reported
@playnewworld You have done public beta testing for not encountering this kind of issues. Lol :( There is a server cap. You limited it to 2000. Noone is leaving the server and I am waiting for about half hour. Position in que number is not change since :)
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The Truth Teller
(@3GoneRouge) reported
@playnewworld and by "old" issues I mean a case study on Blizzard maybe or Fortnite launches. All equally bad. That's not normal - * that's crap.* From one of the biggest and richest companies on the planet, yes, I do expect much more. This time maybe into RnD instead of marketing.
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GIGACHAD
(@GigaChad9876) reported
@playnewworld @bgaffney67 Uhm, I'm loving the game, but I wait 30-40mins in queue, get in the game, to just get "lag detected" after 10mins and booted of the game to just re join the queue.
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twitch.tv/batmago
(@batmago) reported
@playnewworld 3 hours waiting. Negative review on steam, fix SA servers.
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Jens Dittmar
(@jendit_de) reported
@playnewworld All servers full, queues between 4k and 25k people? Waiting in queue 4 hours, crash, new queue of 4+ hours?!?
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Mohmaed Alhadidy
(@alhadidym) reported
@playnewworld @FelixScollen thanks for working on solving the issue when you dont even understand the issue. new worlds are useless. increase server capacity.
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Sam
(@SamSam_xbf) reported
@playnewworld Can we please get an official comment on why High end gaming rig can't even run the game for a few minutes before causing a PC crash/restart? 6800xt GPU / Ryzen 5800x / 16gb RAM / 800W psu my PC restarts even on Server logging screen with capped FPS. Please reply!
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Will Wonk
(@FeyAndRey) reported
@playnewworld @FelixScollen Guys, you just failed to grasp the root of the problem. It's been an issue since you announced 176 servers several days ago.
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eliogall
(@eliogall1) reported
@playnewworld fix the Lyonnesse serv queue in depart aréa please ... 3h in queue place 157 it never moove down ... like NEVER !!!
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Felix E.
(@GarstigerZwerg) reported
@playnewworld The main problem is that our Company is playing on Server X, so I can´t just play on the new added server Y. The Possibility of a one-time server switch would be a good solution. We can play, and if the situation is better, we can come over to our friends on server X.
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JoKeRy
(@JoKeRyOfficiel_) reported
@Jayvibes__ @mechetexxxride @playnewworld When we tell someone that they have problems, you first have to question yourself, honey
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Pedro Blanco
(@Pedrobl75704007) reported
@playnewworld @FelixScollen how do you fix it lol queue is moving at 1000 an hour i will be in game in about 20 hours people from SEA have swamped the Aus servers