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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Charles Kalkman
(@CharlesKalkman) reported
@playnewworld you need to fix the influence exploit and ban offenders before all servers are ruined
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The Savage Wasteland
(@IcecoldsavageFB) reported
@playnewworld I think instead of dealing with AFK users you should figure out the queue time issues I mean my god you all didnt think people would play your game after the betas? You all brought very little server worlds at the launch and now you're punishing afk players what a shame.
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Rekkr
(@chriswi13697443) reported
@playnewworld Can you fix the expeditions please. The amount of lag in them makes it almost unplayable.
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Robert
(@SlasherV13) reported
@playnewworld has been a great time. I'm ready for these server transfers so that I can join up with all my other friends. My biggest complaint is that it seems like after the starting areas they decided voicing the quest dialogue was too much trouble.
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Martin Zahradny
(@Herko69) reported
@paws_79 @R4YVEN_ @playnewworld I would take this argument in a free to play game, but not a game for which I paid. he would understand the problems in about 2 days but not for almost a week
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Nexus-Bot
(@Nexus_Bot91) reported
@playnewworld How about fixing the root cause of the issue rather than this terrible method... Amazon is worth how much and you are one of the best cloud providers there is yet you can't spin up a few more servers or/and allow people to transfer their characters now etc.?
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Kyle Narveson
(@RavenXCIV) reported
@playnewworld I agree the problem is server cap.... I understand the consequences for being in a high pop server, but you never know how long a 1000+ queue is gonna be... example is today I'm in the war.. I need to be in the server.. so I unfortunately have to kill time or I miss it..
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dragonorth
(@dragonorth1) reported
@playnewworld I just got banned for no reason any fix on this I summited a ticket but nothing? #NewWorldMMO
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bootcamp4me
(@lazygam92034294) reported
@playnewworld what people cant seem to comprehend is that you being afk is what is increasing the queue. The queue is not a server problem it is a player behavior issue. A 10-15 min afk timer is more than enough to get a snack or use bathroom. Stop complaining you ppl do this with every mmo
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BOGZ
(@Its_Bogz) reported
@WhoaFlyingChair @playnewworld The problem is not world size. You should be able to hop worlds. Then take part in faction jobs there. Hopping out of your home world would put you in the same faction but not part of a company in that world. This would solve so many issues
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BOGZ
(@Its_Bogz) reported
@playnewworld You would still be a part of your faction but only a part of the company when in your home world. You would only be able to be a part of 1 company regardless of what world you were in… I swear this would fix most issues…
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Emmaaaa
(@emmapops18) reported
@playnewworld you need to get these 1080 crash issues sorted ASAP. I’ve just queued for half an hour only to play fbr game for 20 minutes before crashing. Im now in a 40 minute queue. Pathetic
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Alex travieso
(@AlexTravieso7) reported
@playnewworld Can we get a new feature for the auto ban mechanic? You have entire companies mass reporting other company leaders before wars to give them an edge and it’s working swimmingly because you do not review these bans and instead just issue a 24 hour ban
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Vladzter
(@Vladui_B) reported
@playnewworld When are you guys going to fix the lag in the dungeons? I'm stuck with my friends at Amrine Excavation and we can't continue our main story because of it
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tropby
(@tropby) reported
@playnewworld Rather fix server queues than do this 😔
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FurySFX
(@FurySFX) reported
@playnewworld I would just love not to get booted from Queue 1-2X a day. Love coming back to my pc after waiting hours to see that the login failed or join failed 🙃 EVERY. DAY. Any progress on this issue?
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shazin javed
(@shazin) reported
@playnewworld Fix yo damn queues.. the newly launched servers are full too...
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darkracer125
(@darkracer125) reported
@playnewworld @Sumnawww instead of responding to nonsence twitter posts. respond to the ones that actually need an answer. LIKE WHAT THE HELL YOU GUYS ARE THINKING character creation should never have been disabled. now all you can do to fix the **** this weekend. is enable character transfer
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Robin
(@RZethL) reported
@playnewworld As mentioned in another comment. For the love of god, add a slot reservation for atleast 5 minutes or something for all the disconnections. There's nothing worse than getting a random crash while playing only to then sit in queue for another 4-6 hours.
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BOGZ
(@Its_Bogz) reported
@playnewworld You would still be a part of your faction but only a part of the company when in your home world. You would only be able to be a part of 1 company regardless of what world you were in… I swear this would fix most issues…
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Michael Dobekidis
(@netgfx) reported
@getvindictive @playnewworld on login trying to fetch my characters...
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Ex Redux
(@Ex_Redux) reported
@playnewworld @Treadog Why don't you focus on opening up all the closed servers that have medium to low population and no login queue. #KshiraSagara
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Drake McCready
(@okardttv) reported
@zlatkoty @playnewworld New MMO issues. Every one of them gets raised issue at launch. They'll figure it out if they care enough about the game.
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Felix Beatnuts
(@fenixfow) reported
@playnewworld I thought the log in prob was solved. Wasnt fun to wait till I was around 50 and had an error + no I had no chance to go back to my old place like it was befor you updated this. GJ my sunday is ruined
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Maar Ten | FBPE | 🇪🇺 | 🌱 | 🌐
(@maarten_2020) reported
@solidnano @XarovRs @playnewworld I seriously am thinking they should just wipe all servers when they finally fix this mess so everybody has a fair chance to compete. I see people already doing dungeons/wars and all that. I don't know. Doesnt seem fair to me.
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Riotgear66
(@Riotgear66) reported
@J_Ole_Anderson @playnewworld We ran it last night and did not have a lag issue. We were also playing off peek hours. I wonder if that was the difference.
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ReadsAlot
(@ReadsAlot6) reported
@playnewworld Sure @AMZNGameStudios blame the players for your mistake 2k player cap on a MMO server in 2021 what a joke. #RaisNewWorldServerCap and stop masking the real problem that is bad planning on your end.
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Crux
(@Crux_GG) reported
@playnewworld There are a lot of people getting "Lag Detected" for no reason from our ends. Litterally can't play the game for 5 min without lagging out and having to reconnect and wait from last place in queue again... not a fun experience. Please look in to this.
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Leroy van esch
(@EschLeroy) reported
@playnewworld Can you plz fix the bug that people cant join war because they keep teleporting to the town? Realy nice that this bug is still in after all testing.
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Michael D.
(@aLoNeIQ) reported
@playnewworld Not sure if I should upload my login queue guide on launch day, how to delete your character in starter area because you can’t login in that queue and have to delete the character on this server so you can even start to play again because of big mistakes by AGS on login queues ;)