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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Reynbow
(@realreynbow) reported
@playnewworld in a defense war effort right now on eridu and the entire system is completely broken, half the faction stuck in town, people can't move and we lose because of a MASSIVE glitch?
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Glode
(@Funky_Glode) reported
@beardedfroggy @playnewworld Launch day glitches and issues happen but these queues? Big Oof indeed! The fact it booted me to the back of the queue was enough for me not to bother at all last night. Which sucked.
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David Moreno
(@Mas_y_mas_y_mas) reported
@FATE4k @RichardAOlsen @playnewworld I have Aorus 1080 Ti Xtreme Edition and I have noticed full GPU usage even during queue times. No bluescreen or crash though, my cooling system is really good. The game looks amazing and I play at 80-110 fps at 1440p. I DON'T have the 9/20 drivers, so that's not the issue.
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Freddan
(@frittan89) reported
@playnewworld fix the damn lag detected cant even play the game,
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CameronParadox
(@CameronParadox) reported
@playnewworld I’ve been waiting for the server time fix now that time is coming I can hop on
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beardedfroggy (OTSS) (JuicyZone)
(@beardedfroggy) reported
@Funky_Glode @playnewworld Wow had the same issues as did most big games.. you would think they would learn from eachother
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Beyond Eternia
(@Beyond_Eternia) reported
@playnewworld Our group voice chat quit working in area that was having crazy respawns and lag. Also ran into a issue where my nodes were not showing on the compass. Other than that, been having a blast playing the game.
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Rickie Handley
(@RickieTwitch) reported
@playnewworld Ignore the idiots. It’s not your fault thousands of people all want to play with their favourite Content creators. Which is the basis of all the que’s. New World has problems, but so far you have shown nothing but professionalism and a hard working attitude.
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Squireson
(@SirArtLovett) reported
@GamerB3njji @Ferdina05338545 @playnewworld Its not really possible to just increase server caps, adding servers is all that can be done, when character transfer is added next week all the server issues will be minimised
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zoveria
(@Zoveria1) reported
@playnewworld Im having a few issues in game and i have to be stuck with them because of long queue times. Some of them are: untrackable quests on my screen (even after repinning) my map being blank so I cant travel to settlements.
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King Qasmoke
(@qasmokegames) reported
@playnewworld I'm getting the error timed out while waiting for spawn point
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Sergi Madrigal
(@LvsyanLoL) reported
@playnewworld I have a problem. I cannot link twitch in game, I press ON and nothing happens, any help?
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Bittie
(@ItsBittie) reported
@Namaslays @playnewworld I really hope they fix it soon. It's actually so annoying T_T; I just want to post a company message of the day.
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Jesse (Shockzzy)
(@Shockzzy_) reported
@Zoveria1 @playnewworld had this the other day literal only fix is to restart the game but it aint worth it, just use your map and manual pin quest spots.
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Tom Sheppard - Prismatic Studios
(@TomShepNZ) reported
@playnewworld The wars on Australia Eridu has broken the whole server. Most of the Covenant (Defending Brightwood) are frozen or teleporting around the map while the Marauders are taking our fort. There is nothing we can do.
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Dattstar
(@DattstarFPS) reported
@playnewworld FIX THE LOG IN QUEUE !!!
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Nico
(@BBladeVII) reported
Yo it's the third time in different days where I crash for different reasons. First day I died and I couldnt spawn, one day for connection issues and today game crashed. Do something because there are too many bugs @playnewworld
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Josh Clayton
(@gollyclayton1) reported
@playnewworld put it back upppppp i need my fix mannnn
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Levy Elshoeght
(@elshoeght) reported
@MiyukiVR_ @playnewworld You can comment all you want, but i'm sitting here in Q after a disconnect. That's the cold hard truth. You're not new world support either, so go have a nice day somewhere your information is correct. Your expierience isnt helping either solve mine or make me feel ok about it.
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Namaslay 🗡️
(@Namaslays) reported
There is a bug where you can't edit the message of the day in your company (it opens the map) is there going to be a fix on this soon? @playnewworld
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Mbapper 🐢
(@JulieenBC) reported
@playnewworld Fix your queue…
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White Shamrock
(@Eddie_v3) reported
@playnewworld Credit where credit is due. You guys responded quickly to issues and worked hard to resolve them. That is appreciated.
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Ashley
(@TwixLogic) reported
@playnewworld disappointed after queueing for 20+ hours over last few days that I finally decide to pick a new server and get falsely banned after lag detected. Play time is limited as it is, will I ever get to play? :\
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🎄MiyukiVR🎄
(@MiyukiVR_) reported
@elshoeght @playnewworld When you crash or lag or get kicked for afk you have around 5 to 10 minutes to rejoin and skip the que.
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SWE_Motorizer
(@SWE_Motorizer) reported
@playnewworld Gets in one time. Lag detected. Kicked. Ques up for about 35 minutes. Gets in for 20 seconds. Lag detected. Kicked. New que 1035.... It's worse than on launch ffs.
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Aroc
(@arocafella) reported
@Koth_Remulak @playnewworld Ever think maybe it’s you? A million of us have been fine. Your actually the first comment I’ve seen where errors are involved. Repair it? Reinstall? Ask smart pc ppl? Say what the error codes are?
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Lucas
(@dedpohl) reported
@playnewworld Maybe you should fix my graphics card your game just grilled 2 days ago. Put that on your priority list.
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Akiro
(@JxAnime2000) reported
@KR155_ @playnewworld The problem is that I am a dps and a solo dps without a key, nobody wants it to party
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KETOS
(@KETOS63574174) reported
@playnewworld There is horrible lag/ bad connection to the Dungeon Servers on the World Antillia. could you pls look into it.
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Pakosni
(@Pakosni1) reported
@elshoeght @playnewworld Same problem for me, my game just crashed when I tp to town. I came back and it's a que time again. I'm getting frustrated...