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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (75%)
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Online Play (13%)
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Glitches (6%)
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Game Crash (6%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Barrington McGnads
(@BeardedOaf) reported
@playnewworld 2 weeks to rectify your colossal misjudgement? first someone should get fired. secondly you should just double the player capacity per server. then when people still queueing, offer them a queue transfer to a lower pop server. fix your ****.
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Dezachu
(@Dezachu) reported
@playnewworld What about if those servers are in diff regions? i.e. play on a low pop server in a different region, are we then able to port out characters back to say EU once the issues have settled?
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Crowy✌
(@asilentcrow) reported
@playnewworld was able to login earlier got kicked after tutorial and been in queue of 23 for 4 hours.... Fix yet?
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Thiago R
(@rioscthiago) reported
@playnewworld The game is crashing in some computers since the open beta! DAMN FIX THIS The game crashes and i can hear normally the discord sound, but i need to shutdown the pc by the power button. SINCE OPEN BETA. I saw a lot of posts in forum about the same issue...
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MyAirMyles
(@MyAirMyles) reported
@codycee25 @playnewworld I waited 4 hours at the number then got boooted out with some error at position 3.
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Bird
(@TheBirdManHQ) reported
@playnewworld I die. Not able to respawn because the game is broken. Restarts game... 300 person cue for over an hour. Great game. Not job with only 2000 server limit.
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Anders Verhamme
(@Anders_Ryuken) reported
@playnewworld there are 176k players in worlds. Almost 400k in queue. Fix that asap plz.
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TunlorTTV
(@vsimplypixel) reported
@playnewworld So much hype! Hope I don’t disconnect during the 24 hour live stream :’)
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Griff
(@GriffethGaming) reported
@playnewworld Whats to stop you guys from locking servers out at some point? Going to end up running into the same issue.
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Raychel
(@Raychel68786439) reported
@playnewworld Hello @playnewworld i have an issue. I can't delete one of my Chars from the server Vagon on Central EU. The char is missing from the characters list, and it says i can create a new one. But when trying it, i get the error that i already have 2 of 2 character on Central EU.
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F4orOned
(@F4orOned) reported
@playnewworld After 2 Beta, and all pre-order.....there aren't any issue for the launching day xD
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Me_Myself_and_I
(@AntonioCaseiro) reported
@playnewworld Are you mocking of us????? Never managed to login.. Waiting on queu for hours.. Shame on you.... Amazon a major server provider can't put a game running
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Pheanomme
(@pheanomme) reported
@playnewworld This is crazy. I got down to 25 on the new player login and the ln got a connection error. I was in the queue for 4 hours now when I got back in I am at 3749. You guys need to fix these issues as soon as possible or you are gonna hate the feedback your gonna get!!!
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ChristoUS82 💚
(@ChrisPlacko) reported
@playnewworld Fix your steam launch - constant easyanticheat error preventing launch
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Slank〽️an
(@DJSlankman) reported
@playnewworld Garbage game. Imagine being Amazon having server issues kekw. Already falling asleep by level 10 with same repetitive quests and bugs like it’s alpha. Hype will die in a few weeks
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Albaro
(@AlbaroSG) reported
@xRvLz @BeLowAvJoe @playnewworld same problem here
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Paul Vignale
(@PaulVignale) reported
@playnewworld Pretty solid launch so far but not gunna lie having your game crash and it throwing you into the queue is pretty horrible.
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AAA
(@UKKranial) reported
@playnewworld So nice of you to see the problem. like you could not, as others did, predict it. Consider updating your communications faster too - you'll cut the negativity from paying customers by a significant amount if you communicate better.
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KingRulez
(@EdvanioFH) reported
@playnewworld Could you talk if you have a problem with the game crashing?I'm playing out of nowhere the game crashes and goes back to the home screen after 2-3 minutes locked, I've done everything and it's still like that, there's a friend of mine who has the same problem, will they solve it
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Wildside/Im Doggy
(@WildsideMB) reported
@playnewworld Just fix this man. You have 500k people trying to play your game with at least 60-70% of them in queues... You had the pre order numbers, you knew this was going to happen. Why let it happen in the first place? Cmon New World... Do better.
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Zoldyck シーシュ
(@KMyrestrand) reported
@playnewworld no shot, i got connection error after waiting for 40 min bro cmon actual **** move
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尸竹水戈 ඞ
(@sheii_ttv) reported
@playnewworld Fix your queue time please i been on queue in 24 hours since yah dropped it. You guys should been more pepared the queue time got out of hand and do queue time need go faster and beside on if someone has red zone pin kick them. fix NA West pin and NA East. ALL SERVER queue is bad
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FSDalee
(@FSDalee) reported
In the queue to get into New World for 2hours. I got down to 30th in the queue and get an error pop up on the screen. What a joke @playnewworld #worsequeuesthanASDApetrolstation
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Gigi kong
(@Dartak17) reported
@playnewworld Great job that you're aware of queues being a problem but putting the cap on 2000 per server is a huge mistake. Especially knowing how many streamers have been hyping up your game since day 1.
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Jenasai
(@BelaSajtos) reported
@g_mackin_ @HoldsworthPeter @playnewworld Got tired of waiting, went for the newest server with 400 population, 0 queue time. After 2,5 hours: LAG DETECTED and I was disconnected. While reconnecting I was 227 in the queue. 1,5 hours later at 97 I got CONNECTION ERROR message, reconnect, 787!!!
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Eyesevil
(@Aaron74787556) reported
from
Tucson, Arizona
I'm guessing I won't be able to play @playnewworld because of issues with the queue and somewhat server. 😕
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Jess
(@Jess_StPierre) reported
@playnewworld When I spawn at near everfall I get "lag detected" and can't continue to town, is there a fix? Or something I can do on my end. Thanks!
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RyBoy
(@RyBoy87) reported
@th3crush3r @DanitsiaTLP @playnewworld I did this, then my new server became high pop and went right back to this issue. It's day one, kinda to be expected.
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Wildside/Im Doggy
(@WildsideMB) reported
@BeLowAvJoe @MertUyarer @playnewworld That's not the point. The point is, this should not have happened in the first place. They acted like they didnt see the amount of pre orders... It was an easy fix and to have a very good launch... But they didn't and pulled this crap. I payed to play, not sit in queues.
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Bolek Jura
(@BOLOYOO1) reported
@loose167 @playnewworld Man, I have 11.6h in NW, and at least 7h were in the queue xD 1 server maintenance, 1 HUD bug so I must reset, and one crash xD