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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Happymeal
(@Happyme05699879) reported
@praveenram1983 @ClairesBakingTV @playnewworld Unfortunately amazon has no control over Indias download speed. I'm sure you have downloaded many games and your speed will depend on your connection to their server. The amount of people downloading should not interfere with your speeds just your service and connection
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Unitz
(@UnitZee) reported
@BDubzDM21 @playnewworld i mean it's amazon. They once described Christmas shopping on their site like being constantly ddos attacked. If anyone can add enough servers or whatever it takes for a smooth day 1 it's them. But yes my guess is some will have a rough 1st few hours.
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Madam4721
(@Madam4721) reported
I just love it when you are trying to fix your sleep schedule for @playnewworld and someone calls you that was probably a wrong number and wakes you up.
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YouTube_Noktakk
(@Noktakk) reported
@playnewworld an error occurred while installing New World (invalid platform)
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Zach
(@Helthurian) reported
@DBFig @playnewworld Im waiting until Friday so I can ensure the faction I pick is decent and get to avoid launch issues.
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Kip
(@KJaggerX) reported
@playnewworld Yeah, there is gonna be server issues. But yall got it!
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Jish
(@Jishwastaken) reported
@playnewworld I go to preload New World, got an error and now its not showing up in my library 😭
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shaun simons
(@exiledwolf83) reported
@Dave_of_devon @playnewworld Yeah I was looking for my steam code from Amazon in my email and in my digital orders section. I was going to preload but guess I will not be able to since you failed to coordinate with Amazon. Which is weird since it is THEIR game. May want to fix this before it causes an issue.
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p s y
(@PsyGigante) reported
@playnewworld ok. fix dodge bug for the god sake.
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Johnnie
(@shyguyspirit) reported
Since @amazongames is forcing the entire world to log in EU servers to reserves names in @playnewworld. I'm sure the EU servers are going to crash multiple times because it isn't made to handle the world.
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Concession Boy Brian
(@ConcessionBoy) reported
@Naguura @playnewworld Wish I could be there with y’all tomorrow, but not working and can’t afford it. Will play catch up later. Have fun everyone.
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Kelryth
(@Kellryth) reported
@playnewworld Amazon is reporting a 24 hour wait period on key release after the payment goes through. fix this please.
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DBFIG
(@DBFig) reported
Tomorrow is the launch of @playnewworld Hopefully, it goes smoothly. Though, I'm expecting some issues at first. Yet, I'll get on the Eden server and stream it tomorrow night. Should be fun.
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Simon Song
(@NomisGnos) reported
@TheSlimRat @playnewworld Interesting. However, that sounds like a Steam problem not @playnewworld problem.
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VE AWeeLittleFox
(@AWeeLittleFox) reported
@playnewworld Getting an Invalid Platform error when trying to install the game
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Kelryth
(@Kellryth) reported
@playnewworld I hope you're ready when the servers crash. It happens even to experienced game companies on major game launches. You should have made names cluster-wide instead of worldwide.
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DoggoFloof
(@FloofDoggo) reported
@DFdezLois @DemocracyIsGone @playnewworld So weird, I skipped on the second beta because it was only three days… but sounds like it shouldn’t be an issue if multiple people didn’t have a problem. Must be a setting on my side. I’ll look once they open the client download today.
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Unitz
(@UnitZee) reported
@BDubzDM21 @playnewworld Wait a day for the inevitable day 1 server issues. Maybe Amazon can be the 1st to provide enough oomph to mitigate that.
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cardconnection
(@cctcgsales) reported
@playnewworld A broken clock only works twice a day.
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TheSlimRat 🐭
(@TheSlimRat) reported
@playnewworld tried to preload and it gave me an error then it removed New World from my steam library :(
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TheSlimRat 🐭
(@TheSlimRat) reported
@NomisGnos @playnewworld Never seen it before new world but I was able to get it back and now pre loading. Might have been a weird glitch/bug
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Noosh
(@NooshOCE) reported
@playnewworld Yo if the servers crash just unplug-replug plz
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Srv Gamer
(@srv_gamer) reported
@playnewworld has the problem that was occurring with the rtx cards already been fixed? I don't want to risk losing my graphics card.
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Srv Gamer
(@srv_gamer) reported
@playnewworld @P4wnyhof @Alienware has the problem that was occurring with the rtx cards already been fixed? I don't want to risk losing my graphics card.
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Anthony W
(@ArkhamTTV) reported
Anyone having trouble when buying @playnewworld from Amazon. Got an email saying to download it but the link library is blank?
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Anthony W
(@ArkhamTTV) reported
@Nnamite @playnewworld I called customer service and they told me they would get back to me within 24-48 hours. I'm like what the heck lol.
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David Le Poidevin
(@Digit9467G) reported
@playnewworld is there an issue with Amazon codes being issued? Five of my friends received them 3 days ago and I have nothing…
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Concession Boy Brian
(@ConcessionBoy) reported
@Sacriel @playnewworld Wish I could be there on day one with you all. But not working atm can’t afford it. Will catch up later. Have fun.
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Kiry
(@jnsplace) reported
Whooo! @playnewworld key received. Half a day PTO booked. I'm looking forward to it. My expectations are; login, and see what servers are not completely packed and go from there. DIVE IN!
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File Peter
(@Xer00) reported
@playnewworld look some guys (of course not me) have problems to get one person excited. You have the power to excite millions.