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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Ron0x
(@Ron0x) reported
@babayugah @IGN @playnewworld If you get the network error message. Don't press the OK button. Click on the cross on the topright of the message and wait (so don't press play). If you pressed the cross and wait you will continue in the queue.
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TheMechanic
(@TheMechanicTV) reported
@playnewworld Any plans to fix the connectiom error bug??
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gifty
(@giftzwergg) reported
@Faders_ @playnewworld Its not even that bad wait until you get a connection error or a failed queue message and you Need to wait all over again
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TheDiamondRanger#GoldenSun
(@DiamondRanger1) reported
@playnewworld Until then, why not try restarting the servers? Clean the server of all of those wall runners, acting as a bandaid to the issue until the previous things are fixed.
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#Kevin
(@KevindeAquino_) reported
Yo, @playnewworld ! I just got dc’d and went from level 20 to level 15 and my Verdant Trapper skin is nowhere to be found. You can fix that, right? #PlayNewWorld you guys really need a support account
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EsiwZ
(@esiw_z) reported
@playnewworld Although we all appreciate more servers as they are needed, it does not address the issue of players who have made substantial progress on existing servers who can't still get it. Are server transfers being pushed today?
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T.C. (Theresa) Dale
(@tc_dale) reported
I was hoping to play some @playnewworld with my friends. Started at queue 1380ish, got down to 700, booted out of queue due to an @@mm error, started over at 1780, got ALL THE WAY to #1. "Failed to join the login queue, please try again." Back to 1736. 4 hours wasted.
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Toxely (commissions open)
(@toxely) reported
@playnewworld where are my marks of fortune? I got the edition with the 25k coins and they haven't shown up. Can't find anything about this issue
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Tedric🛡
(@TedricTTv) reported
@CelesTauri @Wickedella_ @playnewworld Yea I know but people are now altering that by having clickers, so doing different things extends the timer, I see people moving forward backwards side to side and crouching to avoid being kicked, like I’m not complaining but it’s deff going to be an issue that will effect things
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ArithmEric
(@arithm_eric) reported
@playnewworld Wait five hours. Play one. Lag detected. Wait five hours. Rinse and repeat. Fun.
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#Kevin
(@KevindeAquino_) reported
@playnewworld @playnewworld yo how can I get help with an in game issue!? My stuff disappeared! And no, I didn’t drop it
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David "Krofo" Lazzari
(@Krofo29) reported
@playnewworld I don't want any more worlds, I want to play with my friends on the same server. They add slots ... 4 hours trying to enter (position 2400 18.30pm) so that when I have to enter (22.30pm) it says "could not enter the login queue. Try again.". Try again and let me position 2955 ...
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Chris
(@CauT1oN) reported
@Diamattiss @playnewworld I just did a few minutes ago, just said lag detected and kicked me
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Juan Pablo Uberti
(@vegetariantats) reported
@playnewworld Your long queue issue will be solved once you make the transfers available.
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Eric Rissler
(@EricRissler) reported
@playnewworld Nothing like logging in and getting DC within 5mins. Then having to wait 4 more hours to login wtf. On Server Camelot. 3rd time this is happening.
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MeatlessComic
(@MeatlessComic) reported
@playnewworld The people that find it acceptable to wait in line for an hour hours on day two of the game release are part of the problem. I'd understand if this was a small studio, but it's not. I pre purchased and have yet to play as the queues when I'm off work have been too large.
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Cody
(@KazakiBoom) reported
@playnewworld 2000 people on a server is the issue, single characters stuck on single servers is the issue. In the long run more than 2000 people will call a server home, and if more than 2000 people want to play at the same time... queue. Mega servers, non-server specific characters, etc.
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Xiao Zhan Little Rabbit
(@XiaoZhanBaiTu) reported
@playnewworld i mean if you look at the queues most of them are below 2k so just add 2k or 3k onto of the server capacity then your problems will go away
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vitu 👹
(@_tabarnak) reported
@playnewworld we don't need new servers, we need that you fix the dungeon and the imortal bug
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Ian Shalk
(@LimitZ_US) reported
@playnewworld FIX YOUR QUE TIMES U DELAYED 3 TIMES
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Tacopowner
(@baileymarieyee) reported
@playnewworld Been kicked from the queue 5 times now. Been waiting hours to get in. I was in the game for a bit until “lag was detected” and it removed me from the game completely. Such bullshit.
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JDot
(@Jd0t_games) reported
@playnewworld @AMZNGameStudios imagine being ******* amazon , and having your **** servers be the main probelem with your game. Qued for 1 hour just to have a queue crash and get sent back to 2k. Lol. By the time this is playable the hype will be dead. #PlayNewWorld #newworldmmo
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TheMechanic
(@TheMechanicTV) reported
@playnewworld any plans to fix the commection error?? Just sat through my queue to join, got the error and now i get to do it all over again.... 😡😡
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Edgardo Lamas
(@edgardo4415) reported
@playnewworld Can you please fix the immortal bug and dungeons not working and being ******* desynced with invisible mobs?? Thanks in advance dev team
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Qndzy
(@QndzyGaming) reported
@playnewworld Whats the point of new servers? Wont people just stay on the server they created their first character on? this wont really fix queue times.
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Joey
(@joeymatts5) reported
@playnewworld I waited 13 hours yesterday in queue to get error coded then 5 hours today fix ur **** or give me a refund
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Buzlow
(@buzlow) reported
@playnewworld hey new world team...fix your game. I haven't been able to play since hitting level 4 launch day (of which I had the day off and couldn't use any of it playing this stupid game because your queue times are garbage and you dont seem to care)
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David Pineda
(@W__strife) reported
@playnewworld imagine to wait in aeaea server for 1h30 and then get a log in error…. 1000k queue **** this
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Cody
(@rising117) reported
@playnewworld can you guys figure something out for server queues so I can play the ******* game? I have attempted to login twice today both times telling me it failed to log me in. Wtf is going on? I have spent 10 hours in queues, and have played a total of 3 hours.
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InternalMalice
(@MaliceInternal) reported
@playnewworld fix your game pls. Just got kicked befrom a massive crash during one of the first wars, and now I gotta wait through 2k people again to get back in. Those who got kicked should have been allowed to reconnect back instead of getting kicked.