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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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ElectrO
(@TheBritScott) reported
@playnewworld Are you going to fix the EU servers? I've got 12 hours in steam on "playing" New World, yet I haven't even been able to get and play in one server
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Resoltheloser
(@resoltheloser) reported
@playnewworld you are managing not even managing the ones you have now, imagine new ones... fix what you have then think of something beyond. #NewWorldMMO
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Garble
(@Garble_Rants) reported
@playnewworld I don't want to play there. I want to play with my Company. Can you please fix the existing servers with more capacity?
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Nate
(@Sunthas) reported
@kevin_hiatt @playnewworld Why is Amazon so bad at handling load. isn't that their entire cloud service business?
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Nick
(@5LY_NICK) reported
@playnewworld You should have some sort of system that moves you to the front of the queue if you just logged out of the server less than 5 minutes ago. This would help not penalize people who crash due to a bug.
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Grumpus Dad
(@GrumpusDad) reported
@FlashForce4000 @JJTheTubster @playnewworld Wait, go afk, disconnect and wait again. I’m totally not speaking from experience. lol
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Matthew Conner
(@ThatAwkwardTwin) reported
Yo @playnewworld I spent an hour to get into a server to get kicked for “unexpected lag” just to get placed in another 1,000 player queue. What’s up with that??? No queue priority???
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oWhiteops
(@oWhiteops) reported
@FatherCasual @playnewworld Network and server performance issues. Even with 2k people in a certain "hotspots" in the world still lag considerably. There is so much they can do right now as they find ways around this and ease the load. Plus servers wont be this bad in 2 weeks. First day is always the worst
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Victor Escamilla
(@CallMeViCtoR) reported
i did @TESOnline dailies on #pc and #ps4 while was queing @playnewworld for my first login... as we like to say in mexico #PesimoServicio xD
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Marbas001
(@marbas001) reported
@playnewworld waited from 860 to 350 to get kicked for not joining login and now im 1100 and all because i dcd in the first place any way to fix this?
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PlugMMO
(@PlugMMO) reported
@playnewworld Are you going to up server sizes anytime soon? Sitting for a 9 hour que for a failed login sorta blows
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GGhey
(@Leghey) reported
@S1rTitan @Bookshelfff @playnewworld The main issue is 2k server cap. There isn't anywhere to transfer. Once they increase it they will allow transfers
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MISTER
(@mistertrolex) reported
@playnewworld Please for the love of god fix the Cpu usage. No game has ever, come close, to capping out my Cpu before new world. I assume this is because no game should. also this is I believe why I am getting capped at 40 fps with a $3,000 gaming setup.
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BaineGames
(@BaineGames) reported
@playnewworld so when there is 2000+ in queue to login, maybe not have it take it up 40% gpu on a 3090. I’m fine with 5fps till I actually get in the game. Ty!
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Rikku
(@FindTheRikku) reported
@playnewworld u said in your last tweet their wont be dedicated server at launch so theres a possibility for se server ? i rly enjoy the game from launch with friends but the lag just killing us:<
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IncaRaids
(@IncaRaids) reported
@Willohoard @RogueEnergyGame @playnewworld havent had ANY server issues other then capacity on my end
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Fly^
(@FlyyBTW) reported
@playnewworld How does this help if we have a character already and have to wait 3 hours to log on after a crash?
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Slayer LightStorm
(@LightSlayinDark) reported
@playnewworld Until you fix your server issues, I will not be playing. I'm going back to playing WoW until they are fixed.
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Kat
(@SolaceForsaken) reported
@playnewworld This doesn't help existing characters at all. I'm not rerolling when I have hours into the game already. That issue needs addressed!
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Yo
(@Yiu_Yokyiu) reported
@playnewworld It doesn’t make sense at all . instead of capping/limiting new char created on high populated/full server to ask people who already committed to a server to move away. And it make the problem even worse by prioritising new player queue instead of relog queue…
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Brett
(@FezzGG) reported
@SyntheticDuckie @BKirby112 @playnewworld i am having this problem and i am not sitting in another 5 hour queue. i have tried everything
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Christopher
(@Christopher_Kni) reported
@playnewworld I've been in waiting to login que almost a hour now and I'm 1378 in line. I joined the smallest server at the time too. Wanted to play after work today hopefully I can get in before it's too late.
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ixiforbiddenixi
(@ixiforbiddenixi) reported
8 hours of waiting to finally get under 2000 in the queue only to be error kicked. Back to over 17000 in line... not cool @playnewworld
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DovaKiingRed
(@DovaKiingRed) reported
@Xinner_Sanctum @playnewworld About 5hrs and then login failed so I've turned off for the night and I'm going to bed 🙄
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Grumpus Dad
(@GrumpusDad) reported
@FlashForce4000 @JJTheTubster @playnewworld Wait, go ask, disconnect and wait again. I’m totally not speaking from experience. Lol
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Lester Zamora
(@LesterZ57201717) reported
@playnewworld U can’t join the fight cause of the 7 hour queues fix the game pls
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Ty Ty - Duckie
(@SyntheticDuckie) reported
@BKirby112 @playnewworld No idea. I thought killing myself would make the interact bug fix itself but it didn't. I tried Unstuck, remapping keys, Teleport, anything. No dice.
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PlugMMO
(@PlugMMO) reported
@xTheRealMethodx @playnewworld Had this issue sat in que for 9 hours for a failed login. Sorta sucks. May have to delete and start over
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GhostDaddy
(@GhostDaddy87) reported
@Garble_Rants @FlyyBTW @playnewworld if yall are organized, it shouldn't be a problem
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Semir
(@BeSemir) reported
@xTheRealMethodx @playnewworld Same issue. I am stuck on 66.