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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Override5
(@FoolOverride) reported
@playnewworld So I cant join my friends because the servers are locked and I cant create a character in that server. Any fix on this? Can I get a character and shift him across servers? Its kinda disheartning
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Reinhardt v Heerden
(@ReinhardtvH) reported
@ryan_welly @playnewworld About 40 people in each town - x5 = 200, plus ~200 people in the wild afk running. 400 on a 2000 capped server is quite a bit (20%) . I am not saying that this is main issue, we know that NW needs to do something about server population. BUT it is frustrating for the queue'rs.
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zTekko
(@ZTekko) reported
@playnewworld is it possible to fix the disconnect timers. I was just in que for like 1-2 hours and I was only in the game for like 10-15mins and now im back in que.
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Tobias Pettersson
(@phishyYy) reported
@playnewworld do you have any official standpoint on "Fatal Error" happening for alot of people? Is this something you are working on and is there any official fixes? I've tried everything and I still get random crashes, sometimes with fatal error, sometimes with no error at all.
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Julio Hernández
(@Juliomh18) reported
@playnewworld What’s up with the unending lag at Amrine?? I can’t progress on story quest because this lagg makes the dungeon impossible… planning on fixing this??
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JUAN CAMILO RUBIANO
(@Daenethor) reported
@playnewworld Try to play any expedition with that horrible lag, everything hits you like 5 seconds before any animation...
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ZatharoZ
(@ZatharoZ) reported
@kimdah_ @playnewworld Give it a week. Hopefully they fix the problems fast and also giving transfers. I made 1 character on Barri. This one is just overloaded! Then I made 1 char on Pepys when its was just medium pop. Now its just almost te same as Barri. Overloaded... U can only make 2 char. :(
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Drey N'reh
(@dreynreh) reported
@playnewworld Can you pls help me? I've played the game 2 days ago on 4K/Medium. Today I couldn't start, I've got Fatal Error. I've deleted the appdata and userreloadsettings and finally the game started, but on 1080p. If I'm changing the resolution or the quality it's crashing.
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Gorgho
(@EmilGx) reported
@playnewworld Hello i didnt find where i can report bugs i found. For future fix like texture bugs. Or the fact that dungeon on Tir na nog in EU central is in total desync. And compass dissapear after you went dung. Or the fact that Abandoning event wont dissapear.
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Brau'kul
(@Braukul) reported
@ZzaManX_ @playnewworld It was already chaotic enough with it being 2k people only. I think information could've allowed a lot of people to forecast what servers will be cancer etc and plan accordingly. or reservations might've been better. but thats past the transfer thing will resolve most issues now
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Jeremiah 🍥 The New World Bard
(@24KBrownMagic) reported
@DudeTotallyKyle @playnewworld I mean it part of the reason there’s such long queues to begin with. Regardless of them extending the server cap. People who sit AFK for 8 hours while they sleep are a big problem.
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Connor Arnold
(@shade8856) reported
Hey @playnewworld There's a slight bug with your achievements, every time I log in it tells me about the title I earned a few days ago. Please fix! A minor annoyance is all, but the sooner it's gone the better.
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Dewa
(@r4kujou) reported
@playnewworld so are you guys gonna fix this stupid amrine dungeon bug that makes people cannot enter but taking their orb ? its been like this since last night on ap southeast server kibu.
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Dewa
(@r4kujou) reported
@playnewworld yo fix ur goddamn game ffs, been waiting for hours to do amrine dungeon still cannot enter and it took my fking tuning orb. everyone in kibu server experience this yet u havnt show any response about it
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matt3yboi
(@Matt3yboi) reported
All of sudden I cant load into @playnewworld has anyone else having the same issue. Please help
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Willthefluteboy
(@Willthefluteboy) reported
@playnewworld Yeah... this doesn't fix the issue that all of my friends are on a "Full" world and I cannot play with them because I was late to the party.
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DudeTotallyKyle
(@DudeTotallyKyle) reported
@playnewworld maybe instead of new afk detection measures, the queue/server issues should be eliminated eh?
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Suddenly Bananas
(@sudd3nlybananas) reported
@playnewworld Can you please implement a button once you’re ready to login at the end of the queue. I spent the last 3 hours in queue to login an hour earlier than i can play, so i now have to exit out and start the queue again… only to get on hours later than I intended.
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✘ NOVΛ ΛLLEY ✘
(@ApexAlley) reported
@itsmeAlexVega @playnewworld Becca has had this issue a few times 🤔
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Balanciz
(@Balanciz) reported
@playnewworld Day 2 of Lag detected Dcs within 10min to 1 hour and then thrown out in to a 2k queue! Any fixses for this only happening to 1 part of the playerbase and most troubleshoots having No effect
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Dewa
(@r4kujou) reported
@Reechii @playnewworld and they still havent fix it, not even a response
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Ben Jasper
(@BenJasper15) reported
@playnewworld Can use fix the Disconnect Timer! Getting Disconnected, and getting re put in que this is really frustrating as it takes 2-3 hours for the the que to finish
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sliwk
(@sliwk_) reported
@playnewworld ARMINE is completely broken. Enemies hit you 2 seconds before they reach you physically.
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Super Cereal
(@SuperCereal01) reported
@playnewworld wow dc when dungeon and que 1k player.. when login dg already over.. no wonder people complaining about que.. what a game.. seriously
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Wuja Bob
(@BobWuja) reported
@ItsBittie @playnewworld yeah - but there's a problem with this function. When You try to make something more about screenshot with emotes, hide HUD immidiately shows up. I wanna make nice screenshots not only when sitting / staying like rock :) hope they will fix it soon.
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Mase123987
(@mase123987) reported
@SavPMA @playnewworld Did you ever find a fix? I bought the game today and I am getting the same error.
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Keegan Brady
(@Brew_howzit) reported
@playnewworld I am having a big issue with my map. Everytime I log in it fails to show the outposts, forts, anything really. I have to log back in two or three times. Extremely buggy. It also removes all my attributes and friends list.. But been enjoying the game stacks so far. My first MMO!
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Иван Яковлев
(@addictional2013) reported
@playnewworld Don't forget to fix your login service 😤
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DrSpaceman
(@DrSpacemanGames) reported
@Konshu @playnewworld If you know how to fix the game better than they can, go ahead and tell them, I'm sure they'd be glad to hear you tell them how to do their job!
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Katayani
(@godzillaiscute) reported
@playnewworld Please fix voice chat!! I have the setting on enabled but only the people in my party can hear and not anyone else around me.