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PlayStation Network (PSN) is a digital media entertainment service provided by Sony Interactive Entertainment. Launched in November 2006, PSN was originally conceived for the PlayStation video game consoles, but soon extended to encompass smartphones, tablets, Blu-ray players and high-definition televisions.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Playstation Network (PSN) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Playstation Network (PSN). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Playstation Network (PSN) users through our website.
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Sign in (54%)
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Online Play (32%)
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Game Crash (6%)
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Glitches (5%)
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Matchmaking (3%)
Live Outage Map
The most recent Playstation Network (PSN) outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ashburn |
Online Play | |
 Barcelona |
Sign in | |
| Irwin |
Game Crash | |
| Coatesville |
Sign in | |
 Nürnberg |
Sign in | |
 Cambridge |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Playstation Network (PSN) Issues Reports
Latest outage, problems and issue reports in social media:
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Grow Your Own Food
(@evduzit) reported
@AskPlayStation This dialogue issue has now occurred with 3 different games
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PiperizadorSX 😎🍌
(@AntipipasSX) reported
@TKPHockey @AskPlayStation @Sony And what do you want that garbage for? don't you see the video? the ps5 are broken
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Nick Beck
(@myersmoble2) reported
@AskPlayStation I know you guys are trying to completely push out any PS3 related issues but I spent 40.00 on this download!! It is the PS3 download version.
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bigchungus
(@bigchun83485126) reported
@SirradN @IGN Not really, a couple of PlayStation 4 controller drifted, well basically every single console has had drift issues, but not in this content, I mean I thought drift issues for nintendo and Sony, hell even the xbox need to be fix, this is just depressingly sad
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Rayyan Adam
(@rayyanadam893) reported
@AskPlayStation i have been getting error code (NP-38551-2) cannot activate my primary ps4, i have searched online for answers and there’s nothing! I literally cannot play! Please help!
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Kool Dood
(@Kool_Dood13) reported
My mom found out about my grades so I'm grounded from PlayStation and basically everything AND I'm gonna spend valentines alone,so I'm gonna sulk in my room and work to forget my problems
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Craig Richardson
(@R3S1DENT3VIL) reported
from
Margate, England
@2KSupport Keep getting Error:5 on Borderlands 3 on PS5 I’m connected to my internet and PSN but can’t matchmake join or allow
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Allen Petross
(@myownscars) reported
@geronimo_73 @PlayStation Actually I have a crap ton of games, I'm just smart and only load the ones I currently play. This really is a none issue as there is also external drives. Then again anymore everyone complains about everything. If it isn't this it's how games are now $70
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📷Rue The Fortographer📷
(@BlackstockTj) reported
Hey everyone I just wanted to make quick talk on why I haven't been tweeting screenshots lately. My playstation has had problems with it for a long time now, almost to the point to where it sounded like a jet engine. Point is my playstation broke down and I need to get a new one.
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David
(@David16226312) reported
@AskPS_UK I have a problem, I was temporarily suspended some time ago , the reason was that I sent an indecent picture and someone I assume reported me , But I really didn't deserve it because I didn't want to send that picture ... please write to me in private
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Daniel Skrzypek
(@ninjaskrzypek) reported
@AskPlayStation how do I fix error Np-38551-2? And please don’t not message me saying you have dm’d with a useless link to the website
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Controller Arman
(@Arman_himself) reported
@FortniteStatus Fix PlayStation servers and joining group problem this is 3rd day
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Grow Your Own Food
(@evduzit) reported
@AskPlayStation I can hear all sounds EXCEPT dialogue. I have already performed troubleshooting re: my audio settings and my connections. Also, your live chat service does nothing. I entered my name, email, and PSN ID, completed the captcha......and nothing happens.
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Nick Beck
(@myersmoble2) reported
@AskPlayStation Sorry, but the bot didn't have the option for my issue.
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JT
(@JTalbott89) reported
@MissMANIA30 I had issues during my first attempt, my PlayStation needed to update in order to fully install RE3 but after the update I streamed again and had no issue.
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sheldon
(@sheldon05509904) reported
@XboxSupport I’m done. I want a refund for Cold War. Next gen version is broken and you completely ignore us. This is day 3 and the issue hasn’t even been addressed. I should’ve bought Cold War on PlayStation 5.
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Murat
(@dpiece90) reported
@AskPlayStation i have been unable to reach support on phone been on hold for 20 minutes.... my ps5 dual sense controller headphone jack is not working. I tried 3 different cables.
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Charles McLaughlin
(@Charles65003803) reported
@rayyanadam893 @AskPlayStation I have the smae problem there working on it
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Zarbaz Adnan
(@ZarbazAdnan) reported
@keirakenny @AskPS_UK I live in Saudi Arabia and I gave my ps5 for repair. The people over there told me that this is a big issue and they don't know the timeline of the update that will fix it. I get this code when I play any ps5 game with ray-tracing on.
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Grow Your Own Food
(@evduzit) reported
@AskPlayStation I have checked game settings on every game this issue occurs on. All the volume sliders/options on every game in every menu is turned all the way up and still the problem persists
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FOR THE CULTURE
(@4TheCultureYT) reported
@AskPlayStation I have family over and my nephew got a suspension on my account how do I rectify this I pay for the service and access
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Sir Godzz
(@Ex3Godzz) reported
@AskPlayStation please help me I've been trying to activate my playstation 4 as primary but when I try to do so this message pops up. "An error has occurred. (Np-38551-2)"
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Konrad Faulkner
(@KonradFaulkner) reported
@AskPS_UK please help me I've been trying to activate my playstation 4 as primary but when I try to do so this message pops up. "An error has occurred. (Np-38551-2)"
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Rachel dox
(@Racheldox1980) reported
@AskPlayStation Well that’s the problem I’m not sure what the login ID is associated with my phone number is there anyway to find that out?
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Kasia
(@Kasia82955385) reported
@ComplexMinded That's a joke is Valentine's seriously not on PlayStation yet?! I'm on Xbox its lagging even if I'm only one on server but we got it No! Don't tell me you guys still waiting for an update that's ridiculous especially weekend is coming nobody will take care of this till Monday 🙄
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Kaz
(@Kazru88) reported
@samuelofc Home dash and Achievements. The adverts on the home screen are ridiculous. Achievement lists need an overhaul and broken down DLC etcetera like PlayStation. I like clean UI design and Xbox ain't it.
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gamer100112
(@gaming_opp) reported
@AskPlayStation how do i fix NW-311948
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Big Body Bing
(@A3gamerz) reported
@AskPlayStation I've been trying to activate my playstation 4 as primary but when I try to do so it pops a message. "An error has occurred. (Np-38551-2)"
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GOBI
(@lhera_) reported
@AskPlayStation How can I solve a NP-38551-2 error?
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butterfly_tamer
(@butterflytamer1) reported
@AskPlayStation I've been locked out of my account for months. I can't get the help I need because there is not a customer service phone line anymore. Do you know what I can do?