Is Playstation Network (PSN) down?
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PlayStation Network (PSN) is a digital media entertainment service provided by Sony Interactive Entertainment. Launched in November 2006, PSN was originally conceived for the PlayStation video game consoles, but soon extended to encompass smartphones, tablets, Blu-ray players and high-definition televisions.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Playstation Network (PSN) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Playstation Network (PSN). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Playstation Network (PSN) users through our website.
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Sign in (53%)
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Online Play (31%)
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Glitches (6%)
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Matchmaking (6%)
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Game Crash (4%)
Live Outage Map
The most recent Playstation Network (PSN) outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Willich |
Online Play | |
 Melbourne |
Online Play | |
 Kingston upon Hull |
Sign in | |
| Belfast |
Game Crash | |
| Norwich |
Sign in | |
 Montpellier |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Playstation Network (PSN) Issues Reports
Latest outage, problems and issue reports in social media:
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shadnasty7
(@shadnasty7) reported
@AskPlayStation so my ps5 has been shutting off randomly over the last month. I’ve tried everything from rebuilding the data base to hard resetting and reloading the games and still nothing. I don’t know what else to do!? Can someone help with this problem!!
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Phoenix
(@Phoenix90523807) reported
@PlayStation Hope a developer sees this. Please fix the checkpoints. I can not start at chess because it will not let me open the door from the explorer side. It makes me stuck between the gate and the door to get to chess. And I have to quit the game and start all the way over. I have ps5
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lol
(@ma672444) reported
@AskPlayStation Im having an issue downloading Horizon Zero dawn on my ps5. I got it for free as a free monthly ps plus game. No error messages appear. It shows up in my library but is locked and only gives me the option to buy it
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joe mami
(@MadmansMagic) reported
@DavidVonderhaar the last two times I’ve played firebase z, my playstation completely froze up and I was forced to unplug it. It only happens when I play firebase Z. Is this a known issue? Anything I can do? Thanks :)
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Tailim
(@TaiwoAlimat2) reported
@dakota93078993 @AskPlayStation I was also having this issue with my account i tried to reach them they were not helping but thank goodness I met jaketools on Instagram they helped me in retrieving my account
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Alvaro💯
(@thatdudealv) reported
@AskPlayStation Hey, I have seen that my PS4 and others’ have been rendered useless after the 8.03. I had a PS4 Pro that I had barely used for a year, and now it doesn’t work. It is not a hardware issue. Will there be a new update in the future to fix this?
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PRODIGY-J
(@PRODIGYJ6) reported
@PlayApex @PlayStation please fix the blue screens for apex please I beg you I cannot explain to you how many times I’ve gotten a blue screen in the middle of a RANKED GAME
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酸
(@kuzutansan) reported
@AskPlayStation I have some questions I'm interested in applying for a job in your customer service department is there a way you can forward me a link to where I can apply please.
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Roi #BLM
(@YaBoiRoi18) reported
@sdadBroly Playstation error
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Georg
(@irgei) reported
Well this PlayStation wrap-up thing is broken as ****..10games in 2020? 18hrs in nioh2? 183hrs of gaming Wtf...PS5 shows that I have more than 150hrs in nioh2 alone...
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Andrey K
(@kandrey0121) reported
It'll be a sad day if Playstation ever decides to move away from single player games to free-to-play, live service, etc.
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CaptainKRUGGER
(@CaptainKrugger) reported
@Kotaku My dualsense controller is facing the same problem. I haven’t played much only 10 to 12 hours in total since i bought PS5. What do i do now?! @PlayStation the controller should at least last upto 12 months or more. 10 to 12 hours is a joke.
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Kari
(@Karirema) reported
Also @AskPlayStation still hasn’t answered my question about filing a problem with my dualshocks because their website is wack
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Tailim
(@TaiwoAlimat2) reported
@TheFurBurger2 @AskPlayStation I was also having this issue with my account i tried to reach them they were not helping but thank goodness I met jaketools on Instagram they helped me in retrieving my account
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3P 🏳️🌈🐻🎮
(@3pmusic) reported
@elonmusk I would love to try out Starlink. I got the email that I'm eligible to sign up for the service, but that hardware is the price of a @PlayStation 5. Hopefully the price of the hardware will come down in the future I'd love to get rid of my current awful ISP.
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Monty-Paul Moore
(@MontyPaulMoore) reported
@AskPlayStation I’m in Ireland. My account is locked due to 2sV. Which I never set up. Uk customer service can’t help me. US customer service won’t help me. They send me to internet, which puts me in a loop, which blocks me because I’m in Ireland. Region change, same results
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Ademolu Adesanya
(@AdesanyaAdemolu) reported
@PlayStation Please Sony fix freezing PS4 screen in menu and in games
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MrDoctor366
(@MDoctor366) reported
@Kotaku I mean, at least I assume PlayStation is acknowledging that it’s an actual problem? As opposed to Nintendo who continues to state that it isn’t real and we’re all a bunch of drama queens?
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freddie pearce
(@freddiepearce19) reported
@AskPlayStation I keep getting error code NP-38551-2 and I’ve looked everywhere but can’t find a solution
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Niko Cottontail
(@NikoCottontail) reported
@ElioHyena As a PlayStation owner this made laugh hard XD (Through seriously..Nintendo and Sony need to fix their drift issues)
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酸
(@kuzutansan) reported
@AskPS_UK I have some questions I'm interested in applying for a job in your customer service department is there a way you can forward me a link to where I can apply please.
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Patient Gamer
(@PatientGamer2) reported
@THEAP99 @Kotaku I've got 2 - it happens and @playstation need to do better - battery life and disconnections are also an issue.
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Kitsunephantasm
(@kitsunephantasm) reported
@pokejungle Also in Japan they don’t have these issues be it with Pokémon or the PlayStation 5. We as people needed to do better.
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charlotte
(@charlotte_0946) reported
@TheFurBurger2 @AskPlayStation This was the same kind of issues I was having with my account earlier today but I got it fixed by this guy on instagram he is fast and reliable,I think you should contact him on instagram @ cyber_resolve1
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Riley
(@thereallrileyy) reported
@AskPlayStation hello! i found out the issue i accidentally had the ps4 version of rainbow six siege downloaded instead of the ps5 version, it's working now bc i've installed the ps5 version
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Ronaldo Correa
(@Ronaldo67760654) reported
@Kotaku Thank God I don’t like PS5 and I don’t have one! PlayStation players should be very frustrated! Such a shame this crap console full of issues everywhere
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Mike Shatford
(@MikeShatford) reported
@AskPlayStation I keep getting corrupt data files errors I bought this ps5 yesterday please help
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Pumpkin 🌺
(@MCeher) reported
@AskPlayStation If only my PS5 would stay connected to the internet for more than 5 minutes 😒 honestly I'm getting very angry about it. Is not even fair that you don't give an answer if you are going to fix it or not. 😡
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stelios kaparakis
(@SKaparakis) reported
@TheDivisionGame Hey there!I recently bought my ps5 and want to continue playing the first game(The Division) on my new console without losing my character progress and all my gear from my ps4 pro.I'll use the same psn account as I used to play the game. Is there a problem??
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shadnasty7
(@shadnasty7) reported
@AskPlayStation It’s been a while since I reached out about this problem but nothing has worked I’ve tried it all I’m thinking at this point I just received a broken one