Rogers outages and service status in Bécancour, Quebec

Problems in the last 24 hours in Bécancour, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Bécancour, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Boris Slobodin (@bslobodin) reported 7 minutes ago

  @RogersHelps i was able to reach someone in sales, and they were kind enough to explain that your system routes support based on area code not based on the actual location of the customer account. because i have 604 mobile numbers and live in ontario, i can only call after 12pm...

• 
  Pea’s Pod🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@peaspod23) reported 8 minutes ago

  @Rogers Customer service is ridiculous! I’ve been waiting for over 3 hours as we have had no service for 2 days now, yet your website states no outages! Yes bill is paid, whole building out and nothing is being done! Give me one reason why I should switch internet providers?

• 
  playtendobox (@thejaytc) reported 13 minutes ago

  @RogersHelps On march 7th i called in and changed my plan however rogers failed to push it through. After over a month and several call everything got settled, the bill for every service i have should be 266 after tax. The bill I received was 330. This is completely unacceptable

• 
  Charlii (@Charlii_aBB) reported 17 minutes ago

  @RogersHelps Lol, I can't make or take calls that is the issue and the chat is so overloaded it just keeps booting people out. I did get tech support earlier via chat very early this morning they said you need a new SIM. I said ok please send me one. On no, they don't do that you have to call customer support. Go through the whole exercise again for customer service to say you have to contact tech and they will send you one. Honestly, I am ready to turf the phone in the fire pit and cancel Rogers.

• 
  The Mental Approach Podcast (@toddamus) reported 22 minutes ago

  People in Canada talk quite a bit of sh@t about @rogers wireless, much of it warranted as the customer service has become horrendous. I recently switched to @Bell and I have never had worse wireless coverage in my life. Major metropolitan cities with next to no service. See attached screen shot as I sit in North Vancouver along the waterfront. I’m likely to switch back shortly.

• 
  Canucks Critic (@CanucksCritic) reported 23 minutes ago

  @Canucks @Rogers $5 menu and a watch party for a lottery because the team was awful. This is the product now, distractions instead of fixing anything.

• 
  Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported 26 minutes ago

  @RogersHelps Sure have. I even spent 2hrs on Sun for help. Got a vmail yesterday that my TV was fixed. Not sure why I got that since it isn't the issue. NO ONE is helping me. I am beyond frustrated with you guys.

• 
  Mr. E (@Mr_E_ous) reported 26 minutes ago

  @RogersHelps @allkindsXO Same here. No wireless connectivity. Your AI chatbot gaslights me and tells me there are no issues. Maybe Roger’s should posting about this so customers aren’t in the dark.

• 
  Joe Byron (@JoeByron87) reported 27 minutes ago

  @MapleLeafs @Rogers **** right off, this **** is so rigged

• 
  Brad Hughes (@brad86er) reported 30 minutes ago

  @Rogers on the phone for 4 hours paying for a service I dont have. Nothing. No customer service