Rogers outages and service status in Bécancour, Quebec

Problems in the last 24 hours in Bécancour, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Bécancour, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nikki (@NicoletteFuller) reported 1 minute ago

  absolutely HATE dealing with @Rogers. We went on our trip and had our plans changed around so we wouldn't have a huge phone bill... The sales associate lied to us about what we were getting. Came home to a $500+ bill. Have had the runaround like crazy; the store won't deal with us. Online people couldn't help... had to talk to a phone rep who said they would correct the mistake and only took $60 off the bill... had a normal month of not being anywhere, and STILL my bill is astronomical. I'm so sick and tired of cellphone company reps giving smooth talk, yet the second they screw up and you try to get your money back, you have to jump through fire, talk to 5 different people who say they can't do anything, and still get screwed over. I need a decent Canadian cellphone provider service that isn't going to give us the runaround.

• 
  Jen (@jenjenlopaz) reported 6 minutes ago

  @Rogers After 2 hours on hold, only to be disconnected. What is going on, the chat box can’t help, online can’t do the request you need to talk to someone and now when you call it’s hangs up as wait times are to extreme

• 
  Mitchell Tremblay (@ODSPoor) reported 8 minutes ago

  @OntarioFrugal @RogersHelps Thanks but Rogers won't help me, I owe from decades ago when I became homeless and their cable box was lost. I think chatr or fizz prepaid is my best option... My credit score is the worst it can be. Thank you tho.

• 
  @HolyDegenerate (@RandySaretzky) reported 12 minutes ago

  @RogersHelps Left you a message in the inbox. Silence. Typical. Two nights calling in the middle of the night because you forgot to take my ex-wife off the bill. Two hours on hold. Guy finally picks up with kids screaming and dogs barking in the background, then hangs up. Now I’m locked out of my own account. You can post about spam algorithms at 1am. You can’t answer a paying customer. Cut all ties. Chase the bill yourselves. Good luck.

• 
  @HolyDegenerate (@RandySaretzky) reported 13 minutes ago

  I will not pay my bill till I get service @RogersHelps you can cut my phone number off as I’m not in country I don’t care!

• 
  James Hughes (@JHughes681) reported 13 minutes ago

  @BackToBackIn93 Did you see the Leafs tickets after they finished last? No chance @EdwardSRogers lowers ticket prices next year. The stadium will need to be EMPTY for at least one whole season and people also need to stop watching on TV and cancel their @Rogers services for anything to change.

• 
  scott kimberley (@skimberl_scott) reported 13 minutes ago

  @Rogers hi - ive been on hold since 9 am (its 10:30am now) - i got your credit card and am trying to link it to my cell acct - what is it going to take to get someone to pick up the phone to help a client out?

• 
  Daisy E. Birch (@DaisyBirch59) reported 14 minutes ago

  So I was part of internet outage that affected parts of Ottawa. @Rogers claimed the outage was due to vandalism. I called the Rogers 800 number and was greeted by an AI chatbot. Rogers has laid off 900-1000 employees and are now using AI. Not cool.

• 
  Allan 3 (@Agent365) reported 18 minutes ago

  @RogersHelps Thanks. If I could solve the problem through the AI agent, I would have already done that through the Rogers app or online. When I pick up the phone to dial Rogers, at that point it should be a human ready to help for issues that can’t be solved through the app or online.

• 
  Patola EsHOEbar (@PabloEsHOEbar) reported 19 minutes ago

  @RogersHelps Making me queue for more than 3 hours to talk to a real person regarding my wifi issues just for them to end the chat when I was 2nd in queue before I even get to talk to a person. What an amazing service, cancelling my plan today.