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Rogers

Rogers Outage Map

The map below depicts the most recent cities worldwide where Rogers users have reported problems and outages. If you are having an issue with Rogers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Rogers users affected:

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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, ON 53
Oshawa, ON 35
Mississauga, ON 67
Calgary, AB 131
Toronto, ON 913
Victoria, BC 37
Kitchener, ON 25
Brantford, ON 8
Surrey, BC 44
Newmarket, ON 27
Owen Sound, ON 2
Montréal, QC 118
Edmonton, AB 104
Hamilton, ON 16
Vancouver, BC 85
North Vancouver, BC 7
Stratford, ON 5
Greater Napanee, ON 1
Longueuil, QC 1
Ottawa, ON 67
Cambridge, ON 19
Brampton, ON 79
Puslinch, ON 1
Greater Sudbury, ON 2
Markham, ON 22
Regina, SK 1
Woodstock, ON 4
Toronto county, ON 4
North York, ON 28
Winnipeg, MB 28
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • shawnasativa
    shawna (@shawnasativa) reported

    @RogersHelps i also don’t understand why it takes me literal hours on hold (on the phone or online, doesn’t matter) to get a human representative, yet i get a reply on twitter within minutes? just cancel it for me here!

  • chevy_GRR
    Chevy the Golden (@chevy_GRR) reported

    @Rogers trying to get billing support via your app. Keeps telling me to sign-in when I’m already signed in. Called the number on my bill, punched a zillion numbers in for it to finally tell me your offices are closed! WTF??? Customer service is atrocious! **** you!

  • Z_T_1348
    Zohreh (@Z_T_1348) reported

    @GregProulx6 @RogersHelps Rogers company get worst than other company

  • injuredtrademan
    maria farmer (@injuredtrademan) reported

    @Rogers you actually make the complaints dept work on Easter Sunday. Really? A complaint can’t wake. Not resolved anyway.

  • Shreyas87139893
    Shreyas S (@Shreyas87139893) reported

    @RogersHelps @RogersHelps Network showing SOS for one of lines. Store could not help. Asked me to call tech support. Been trying for 10 days to get hold of 1 agent. Cant call, cant text, cant use data. And i am paying for that line. Very bad service provided.

  • Atul_Prajapati_
    Atul Prajapati (@Atul_Prajapati_) reported

    @RogersHelps Several attempts have been made and It’s been back and forth a lot. Already paid $480 appx in the name of Rogers as they asked but now asking another $333 in a separate email. It’s just a poor customer service with lack of transparency in the process and looks like a classic scam pattern when they keep asking to pay and pay. I entered in a good faith paying month to month basis and that was processed as well. But, it’s been a week they keep asking more and more even though I have a good credit history.

  • friezwiththat
    junior chicken (@friezwiththat) reported

    @Rogers it’s such a fun experience having no internet & not a way to fix it 🥰🥰

  • shawnasativa
    shawna (@shawnasativa) reported

    @RogersHelps can you explain to me why in the world you would take away that very convenient option? why should i have to wait on hold for hours to simply cancel a channel? ffs, it’s such a simple task i should be able to do it right here through you.

  • QuantumAephraim
    Aephraim Steinberg (@QuantumAephraim) reported

    @RogersHelps We *did* give the number listed on the account, and the message said "no such number." At worst we just need a way to immediately reach a human (even the chatbot refuses to provide a way), but we really just ask to have all the false charges cancelled without wastihng our time

  • cchapple_11
    Chrissy (@cchapple_11) reported

    @RogersHelps @Koma1895 Wow such **** customer service

  • cormierleanne71
    Leanne Cormier (@cormierleanne71) reported

    @RogersHelps why is the internet down in NB and how long before it is restored

  • assadiAlireza
    Alireza Assadi (@assadiAlireza) reported

    @Rogers Waiting 30+ minutes—twice in one day—to reach Rogers Communications support is unacceptable. As you grow, customer service needs to improve.

  • A98698937
    Adam (@A98698937) reported

    @Dr_H_Pimlott @Rogers I have been trying to speak with a human customer service for weeks , after 40 minutes wait I was unable to reach them

  • caldernet
    Somebody 🍁 (@caldernet) reported

    Got 2 telephone calls today wanting to clean my home's air ducts, and the other trying to sell me @Rogers services. I now just tell them "I don't deal with Indian call centres," and they just hang up.

  • Philly_P87
    Philly (@Philly_P87) reported

    Hey @Rogers you’re a piece of 💩 Your internet is slow af GN 💤

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