Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (58%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Surrey, Toronto, Vancouver, Newmarket, Montréal, West Kelowna, Powell River, Markham, Miramichi, Edmonton, Niagara Falls, Calgary, Winnipeg, Mississauga, and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Internet | 11 minutes ago |
|
Toronto
|
Internet | 3 hours ago |
|
Vancouver
|
Internet | 11 hours ago |
|
Newmarket
|
Internet | 11 hours ago |
|
Montréal
|
TV | 12 hours ago |
|
Montréal
|
Internet | 13 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Deb (@Deblet1) reported@RogersHelps The one through app the help one that clearly states to contact them if you are not getting any resolutions
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little john (@johnpics12) reportedInternet access has been down for like 1hr and no one is answering at rogers over 45 on hold can’t do my job without this @rogers wow this is so sad
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NickyJitsBC (@NickyBCjits) reported@Rogers fix your ppv stream! I didn’t pay 80 bucks for pixels
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Cadence Grace (@cadencegrace) reported@RogersHelps You can start by firing Keona- this is the second time I’ve dealt with her and she is the direct reason I will be going elsewhere. She is rude, condescending, wastes your time and makes your business feel unwelcome and unneeded.
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Rob S (@cigarbufff) reported@RogersHelps @Rogers I've been trying to reach Rogers support for 3 weeks now. I've waited over 1 hour and 30 min the first 3 times and then cut off. Now this week the que is not accepting calls at all. Can someone reach out to me. I'm having network problems with mobile.
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Cam (@Gam3rc4m) reported@JD_Aust4005 @SatiarShah @Rogers I was listening live to news1130 on my way to a work site yesterday and then they randomly changed to a "talk show" mentioning it was Free For All Friday. On a Tuesday. I had no idea until after my work day that they shut everything down right at that time. Travesty!
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Jeff (@hdhntrjeff) reported@RogersHelps I have been on hold for over an hour for customer service. #dobetter
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VPD Sunshine (@VPPSunshine) reported@rodmickleburgh @Rogers Holy ****. The stupid never ends.
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Hafeez Noorani (@feezy_does_it) reported@RogersHelps I'm now on hold on chat for 2 hrs to get a SIM card activated. It's a biz account. I don't have the old sim and the self service won't work without the old sim. This after 3 to 4 calls just to get a phone shipped to our new hire.
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Genny Guenther (@GennyGuenther) reported@RogersHelps It’s not a good solution I would like a refund of a lot of money on my account at this point
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Salty Cracker 🏴🇨🇦🤍 (@4lt4cOn) reported@MapleLeafs @Rogers Ya thanks for the heads up on the news radio cancellation! How can you justify that when you are literally robbing us for tv and phone services. Canceling my cell service as soon as the contract expires. Heading over to @TELUS
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Kelly (@AlbertanKelly) reported@DivyDex @RogersHelps Still out. Apparently a cable was inadvertantly cut by a third party construction site. 24 hours w/o internet is terrible - never had this happen before. I hope we all get discounts on our monthly bill.
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Mario (@captainnuck16) reportedTHIS RIGHT HERE IS WHY PEOPLE ARE ******* PISSED OFF LOOK AT THE ONLY STATION THATS LEFT?!?!? PRO TORONTO FAVOURTISM **** THE REST OF CANADA EH? @Rogers
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Mark Walker (@mwalker1533) reported@MikeDelpieroX @RogersHelps problem is if you cancel they say youre breaking an agreement and will charge a fee for remaining months. 720 in my case
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Kelly (@AlbertanKelly) reportedMy internet/cable has been down for 24 hours. @Rogers (with Shaw). Never had this happen before. I actually appreciate the updates - apparently a cable was cut by third party contruction but, 24 hours is a really long time. I feel for everyone in my area who works from home. There better be some compensation for this.
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Merv (@b_runt) reported@Rogers will never get another thin dime from me or my family! Killing HNIC and now this?!
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Mark Meunier ⁜ (@MarkMe60) reported@MichelleRempel @Rogers It was crazy. I turned on 660 in my car, like I always have, and it was just gone. WTF Rodgers!!
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monk (@boredomtoday) reported@tim_whitey @JohnnyGiunta_ @Rogers This guy actively wants to **** the home run dragon, and he’s a corporate shill? Are you braindead?
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Kelly (@AlbertanKelly) reportedMy internet/cable has been down for 24 hours. @Rogers (with Shaw). Never had this happen before. I actually appreciate the updates - apparently a cable was cut by a third party contruction but, 24 hours is a really long time. I feel for everyone in my area who works from home.
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8treelane (@8treelane) reported@RogersHelps #1 The scaling on the app for acceisbility purposes means that screen presses do not register well/accurately (and mine is only 15% zoomed in.) Android specificly #2 'Billing" currently crashes the app, so that doesn't help anything.
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MarcJohn (@MarcJohnT) reported@RogersHelps #UFC329 Stream on the Xfinity sportsnet ppv is of such poor quality. Internet speeds are more than ideal. This is absolute garbage. Please fix it
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🇨🇦Matt Dungey🇨🇦 (@MattDungey) reportedIf I haven’t told @Rogers to go **** themselves today , now would be a good time
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Vern Fecteau (@dandoo65) reported@Rogers so internet/tv are down for past 6 hours at least, on phone with rep for over an hour, nothing, can send rep in 2 weeks!!!! So find out others are out as well, a tower is down, but the rep knew nothing… #flinflon
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Clement W (@TheClementW) reported@RogersHelps Hi, all recordings made today have issues with the audio, as well as the fast forward feature and other functions. It’s pretty much unwatchable, and leads to an error message eventually. Very disappointing. Is there a way to salvage the recordings?
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GrandmaSavage (@h81418541) reported@Rogers Please Refrain from Hiring Customer Service employees who can't speak Proper English to us. I had a call from a young man I could barely understand. He didn't know his job and what the supposed offer was either. He called his supervisor who let the call Drop. before explaining Do better!!!! Disgusted with your Brown service.
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Mark Walker (@mwalker1533) reported@RogersHelps how can I get help for my internet service. 3 months ago I was promised 90$ per month for 24 months. im now being billed for 125 including tv wich i never agreed to. holding on phone for hours end with no help. chatbot absolutely useless
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Chris Conley (@ResearchChat) reported@Yuvrajsv1rk @Rogers When I go in person to a @Rogers store, they won't deal with issues (including cancelling contracts), only sales.
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melo (@lifeonwax79) reported@teapot_toff @Rogers Just cancelled my Rogers subscription, never again will they get a dime from me.
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jaysfan2019 (@jaysfan2019) reported@MathesonJMT @Rogers Rogers is useless. They don't give a **** about their customers in any capacity. It's so disappointing. But not unexpected **** them
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Tanyassm (@tanyalsweet) reported@RogersHelps Still on hold and now it’s an hour and 45minutes @Rogers you owe for a week of ****** service! I have to use my Starlink to make calls or drive 3 mins down the road for reception yet I’m 45secs from your tower. I reported it! (ticket I2600573957)