Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (11%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Toronto, Waterloo, Burnaby, Markham, Bathurst, Cambridge, Surrey, Richmond, London, Campbell River, Red Deer, Calgary, Edmonton, and Newmarket.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener
|
TV | 23 seconds ago |
|
Vancouver
|
Internet | 6 hours ago |
|
Vancouver
|
Internet | 7 hours ago |
|
Toronto
|
Internet | 11 hours ago |
|
Waterloo
|
Internet | 12 hours ago |
|
Burnaby
|
Internet | 13 hours ago |
Full Outage Map
Community Discussion
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Rajesh kumar M (@mrajeshdav) reported@RogersHelps @Rogers breaching your own contract and pinning it on customer to pay early termination fee, is just horrendous.
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angela stow (@AngelaStow27270) reported@JustMeJamie64 @Rogers Our call centres have been managed for decades this way. It was always a long hold on the phone for technical support. All the best on hold. It can be frustrating but help awaits...
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Peter Carollo (@petercarollo63) reported@JustMeJamie64 @Rogers I just today switched from @Rogers after being a loyal customer for 15+ years. Their latest $5 increase scam was enough for me to move to a better carrier.
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aimeeL (@love2read78) reported@JustMeJamie64 @Rogers I called the customers service for my local paper and it was answered in the Philippines. Every company that has actual humans answering calls, gets directed to a foreign country. Otherwise you get a computer.
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Didem (@keskindidem) reportedI was told my service had to be cancelled because Rogers couldn’t provide service at my new address in Montreal @Rogers
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Daniel Voisin (@nailedvision) reported@JustMeJamie64 @Rogers There are several factors. Cost is a big one. The wages are far less elsewhere. As are the expectations of wages and benefits. And it's the work. How many people here would even be able to handle being yelled at by a customer? Or taking back to back calls for 8 hours solid?
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TRiLL🇨🇦 (@mmaTR1LL) reported@Rogers very accutate statement. Ridiculous prices for a connection that has issues multiple times daily.
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V_F_S (@TheFilmAnalyst1) reported@JustMeJamie64 @Rogers I had to pay for an RDS subscription that I didn't use for 8 months. 1st time, l hung up because I waited 30 mins & no one picked up. 2nd time, some idiot couldn't verify my credentials despite calling from the verified phone # on the account. 3rd time, finally lucked out.
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magenta72 (@valleylily56) reported@Rogers now referring me to Rogers Store after 3 hrs of trying to connect with them online and by phone!!! Senior with mobility issue!!! This is unacceptable!!! @CRTCeng @MarkJCarney
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Sweet Tooth (@sweet_tooth19) reported@JustMeJamie64 @mike_kozar @Rogers They outsourced all their call centers to be in Casablanca and also India. So much for them promoting 100% Canadian call centers. Back in the day, they used to answer the phone with “you’ve reached Jane in Moncton, how can I help you?” Notice how that is gone?
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Just me - Jamie (@JustMeJamie64) reported@2BikeisLife1 @Rogers They have AI support now, but AI couldn’t handle my issue.
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Dan Anderson (@BitterDan) reported@JustMeJamie64 @CognizantBeing @Rogers Worked for Rogers for years. Their whole play is to charge as much as possible while making service extremely difficult or useless to reach.. means less costs for them. All 3 carriers are corrupt.
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Joey Prefontaine (@northshorejoey) reported@JustMeJamie64 @Rogers My recent call had this woman who didn't speak English, couldn't enunciate her words and mumbled. When you take Jobs away from Canadians in Canada and move your call center to countries that pay less to save money will never have customer service.
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Deb Moynahan (@vanuckfan56) reported@Rogers @RogersHelps can you advise what’s ETA for Richmond Internet outage. Monday 8am … it’s now Tuesday
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MTF 🇨🇦 (@EhmTEhf) reported@JustMeJamie64 @Rogers There was a documentary a while back which companies use AI to change and hide most of their foreign employee's accents. This has been a trend for most big Canadian companies hosting their support in these countries.
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OILanatude 🇨🇦 (@OILanatude) reported@Calgaryman1 @Rogers Hahaha I'm definitely considering it. The customer service today was awful.
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Donna (@iCruiseify) reported@cookiegigan @RogersHelps @Rogers They did, the call dropped twice and they called back, unfortunately when it dropped the third time... So one of two issues solved at least.
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WiseGuy of Bay Street ( AKA #BayStreetWiseGuy ) (@DesertViewsCA) reported@LoveMy7Wood @Rogers @BlueJays Wow! That is a terrible ROI. You would have been fired already Norm.
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Klutz Ottawa🇨🇦 (@klutz47) reportedSo @RogersHelps From June of 2025 to August of 2026 my cell bill has had two increases each one $5.00. A so called plan rate adjustment to better improve your service. Not acceptable . Four years of no increases and wham 2 quick ones. Time to move.
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Just a user (@SociallyNumb13) reportedIs there a mobile data outage in the toronto area? @RogersHelps
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linzypinzy (@linzypinzy2) reported@JustMeJamie64 @SecondGuerilla @Rogers Isn’t the cdn cell phone cartels one of the issues with the tariffs and trade agreements. I’d rather be annexed than deal with a country that just sent 10s of 1000s of men to invade Spain.
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Everyman/woman (@1fallandallf1) reported@JustMeJamie64 @Rogers A terrible experience every time. You're right. Why doesn't Rogers stay in Canada and use Canadian labour? Because they are greedy and not loyal to their customers. Their loyalty is to the dollar, money is everything.
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Calvin Ing (@cal920c) reported@JustMeJamie64 @Rogers When I called bell, unless it was an after hours call. It was usually from a Canadian call center. Same with Air Canada. When I called at 2:00 am though, I did get an Indian call center, but thankfully my problem got solved.
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Pav (@hwspav) reportedWorst customer service from @Rogers @RogersHelps . On hold for 90 mins. First person had mo clue and the second person makes up a outage to explain my issue. When asked where the outage is posted he disconnected the call. Absolutely shameful how Rogers treats their customers
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magenta72 (@valleylily56) reported@Rogers has offshored their customer service since last time I needed service. Was on hold for about 2 hrs. Not pleased at all!!! Raising prices across the board for media they provide. Loss of Canadian jobs! @CRTCeng @MarkJCarney
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Reece (@Teecehere) reported@JustMeJamie64 @Rogers Bell also - when I changed providers I thought I was being scammed because the customer service rep sounded nervous. I asked her 'what location she was working from' and she said The Philippines.
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🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported@RogersHelps Incognito worked ... not sure what the issue is ... never had this happen before. By the way I had already cleared my cookies and cache and still had the same error on a regular browser screen.
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Steve Rockamaniac (@Rockamaniac00) reported@JustMeJamie64 @Rogers They downsized all of their canadian call centers employees, including those who knew how to resolve your issues lol
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Geoffrey Trueman Falk (@geoffreyfalk) reported@JustMeJamie64 @Rogers CRTC is a total "Old Boys' Club," controlled by ex-telecom industry executives. They are there to help their buddies and their stock portfolios, not consumers. That is why Canadians pay 3-4x more for cell phone and Internet service than consumers in the US.
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White Chick (@tokebekicittte) reported@JustMeJamie64 @Rogers Rogers called me earlier today, I’m an ex customer. It was an Indian guy. He said he’d like to offer me half of what I was paying for my cellphone bill then asked me how much I paid. I replied,no, I don’t care and don’t call me back. 😒