Rogers Outage Report

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (5%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Montréal, Toronto, Vancouver, Angus, Spruce Grove, Newmarket, Edmonton, Kitchener, Carp, Waterloo, Oshawa, Toronto county, Anmore, Mississauga, and Duncan.

City	Problem Type	Report Time
Montréal	Internet	1 hour ago
Toronto	Internet	1 hour ago
Toronto	Phone	2 hours ago
Toronto	Total Blackout	3 hours ago
Vancouver	Wi-fi	4 hours ago
Vancouver	Wi-fi	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bleacher Bum (@bleacher_bum) reported 11 minutes ago

  @RogersHelps When we will service restore?

• 
  katie (@mgckatie) reported 12 minutes ago

  @Rogers had issues since I started my service in March, my tablet won’t connect to any service and my phone struggles to connect in most areas I’m in. Today is unable to work or have a working cell being 8 months pregnant I NEED my phone working. I hope to receive compensation.

• 
  Jamin C (@Otipemisiw) reported 13 minutes ago

  @walnut138 @RogersHelps I agree w everything except the “all customers” part. I know a few Rogers/Fido people who have service. I think it’s most, but it’s not everyone...

• 
  ShirleyY (@shirleyyc_yyz) reported 16 minutes ago

  @Rogers @GShah2 @JJerry95 Still have no cell phone service ... been over 10 hrs

• 
  Daniel Morelli (@Morells09) reported 17 minutes ago

  @RogersHelps Alright this is getting ridiculous now... it’s been almost 12 hours, some of rely on our cell phone service to make a living, did you know that?

• 
  B (@Britt_MEC) reported 22 minutes ago

  @Rogers like HURRY UP AND FIX THE NETWORK. #worstcompanyever

• 
  Mike Morden (@mmorden) reported 22 minutes ago

  @karen_silkwood @RogersHelps Ya wtf eh? Crazy

• 
  tenplus5nothing (@EmceeWind) reported 23 minutes ago

  Hey @rogers there are currently 10.9 million Canadians without wireless voice or data because you failed to include redundancy in your network. This is the second time it's happened. It's affecting all you customers and is a MASSIVE nationwide outage. WTF? FIX IT!

• 
  Shannon Danielle (@kaseysmom11) reported 27 minutes ago from Kitchener, Ontario

  @adventuresmissa Would like f @Rogers wasn’t down. ALL DAY

• 
  Rita (@agent_bubble07) reported 28 minutes ago

  @Rogers were you hacked or what ********

• 
  curlyhead_e (@curlyheade3) reported 33 minutes ago

  @Rogers I’m tired of this bullshit! I work from home and I have no service and I can’t make any calls! This is going to be the second work day in which I cannot work, phone family, etc. Im definitely gonna need a credit off my bill. This is not right!!! I pay 164 for what?!

• 
  David (@cheekeman) reported 34 minutes ago

  Both @Rogers and @cogeco both went down last night at 1am. Cogeco came back up in about 20 min. Rogers is now going on 14.5 hours and still nothing. Took over 6 hours just to acknowledge there was an issue. Not good. #rogersdown #cogecoup

• 
  Lauren May (@laurmayhall) reported 35 minutes ago

  @RogersHelps Service has been out literally all day. This interferes with work, as well as personal accessibility and safety when out of the house. Very disappointing. Would appreciate more regular updates and transparency on what happened and how you will prevent it from happening again.

• 
  Rita (@agent_bubble07) reported 37 minutes ago

  @RogersHelps @nilouscotch Were you hacked or what ******** is going on??!!!

• 
  Daryl Brown (@DarylBr06413071) reported 40 minutes ago

  @DerekCo21998692 @RogersHelps @CaptainAdam99 Agreed 👍 it's cool when they mess up but miss a payment and they treat you like a monster.

• 
  Tom Grabowski (@Tom_Grab) reported 41 minutes ago

  @RogersHelps @CaptainAdam99 It’s been all day and they apparently still don’t know what the problem is. Typical @Rogers

• 
  Bruce Crown (@brucecrown) reported 42 minutes ago

  @natnewswatch No one cares about your empty apologies, @Rogers, @RogersHelps, issue refunds for those who didn't have access today. Imagine having a monopoly on telecommunications and still not being able to provide the service...

• 
  Kashif Kalam (@kashifkalam70) reported 42 minutes ago

  @RogersHelps I hope you will not recover the cost of this interruption in service by increasing future bills.

• 
  Biswajit Sadhu (@biswajit4ever) reported 46 minutes ago

  @RogersHelps My mobile phone is down the entire day. Please let me know when this network issue will get resolved ?

• 
  Ryan Pender (@PenderRyan) reported 46 minutes ago

  @ItsDeanBlundell @Rogers I agree @ItsDeanBlundell , we understand that “**** happens”, but tell us what “****” we are dealing with, and when the “****” should be fixed!!!

• 
  /eternity (@desi_canuck) reported 46 minutes ago

  @RogersHelps @aredlight1 @Lynaa____ apparently you guys need a new team. Pathetic garbage overpriced service

• 
  ╟TPwn╢CLAYMOR3QU33N ♋🎮💉🍊 🌻🦋🌞🤌 (@xFEISTYCANUCKx) reported 48 minutes ago

  It's nuts im not with @Rogers but bcuz they are money hungry and buy everything @Fidomobile is down too so we allll screwed today!!! 😤😤😤

• 
  Dean Swanton (@deanswanton12) reported 50 minutes ago

  @RogersHelps @Rogers In a time where so many people use their cell phone as their main phone and their main way to communicate this is totally unacceptable. It has been hours and hours. There better be some compensation for the loyal customers who have overpaid for cellular service for years.

• 
  Tony Fernandes (@b4imcool) reported 53 minutes ago

  @RogersHelps I dont want apologies. I want results. Fix this **** cause you are causing me to lose money. When I am late with my payment, is an apology ok?

• 
  Melissa Sheehan (@melishee) reported 55 minutes ago

  @RogersHelps So.... where are the updates?! Why can't you tell us what happened? Don't like being harassed by your customers trying to get answers from ya, do you? But you'll harass us if you need $$ from us.... so.... tell us what's happening already. Almost 18 hours without cell service.

• 
  Ax (@EvloserResolve) reported 1 hour ago

  @Rogers @_annngxo You don't need us to message. You know exactly how long this has been down for and for whom. Compensate everyone!

• 
  TrapMoneyTenny (@__tennessee) reported 1 hour ago

  Nah, we STILL don’t have service?? @Rogers

• 
  john (@johnbye6) reported 1 hour ago

  @ItsDeanBlundell @Rogers I think it’s funny you are a customer of a media company that has fired you... sucker

• 
  Davinder Brar (@brardavindergm1) reported 1 hour ago

  @Rogers : Rogers / Fido cellular network is down, and We can’t call or receive calls. This really bad and with this type of services in telecom. We are paying very high to get cellular services in Canada. This is not acceptable at all.

• 
  Kam (@Kam88454686) reported 1 hour ago

  @RogersHelps @nilouscotch This is pathetic. How can I change my provider to Bell if I don't even have service. This is beyond acceptable at this point.