Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (15%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Brampton, Calgary, Montréal, Mississauga, Toronto, Waterloo, Oshawa, Kitchener, Ottawa, Cambridge, Orillia, Grande Prairie, Newmarket, Clarington, and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Brampton
|
Phone | 2 hours ago |
|
Calgary
|
Internet | 2 hours ago |
|
Montréal
|
Internet | 4 hours ago |
|
Mississauga
|
6 hours ago | |
|
Toronto
|
Internet | 6 hours ago |
|
Toronto
|
Total Blackout | 8 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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name can't be blank (@J0hnHaw3s) reported@Rogers Why do you make it so ffff'ing difficult to solve a problem? The only way is by phone, no email, or that ridiculous AI bot chat feature. We need a new TV box, so wife calls and waits, and waits, then gets a guy who says he'll fix it by reprogramming it, and to call back if further problems arise...which they did the first time we tried to use it. Now it's another phone call and a wait..WHY DON'T YOU HAVE A CALL BACK FEATURE?? You're supposed to be a communications company and you SUCK at it. You NEVER follow up...
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Chris P Bacon (@pozpiggy86) reported@RogersHelps Troubleshooting won't help when my whole neighborhood is down.
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The Toilet Trader 💙 (@SWSniper07) reported@RogersHelps Oh its been attempted over 12 times. No ones solving the issue each call has totalled 25+ hours of hold time as well. Customer service is next level. Ill be requesting phone records soon to make public. You refer to call but its your problem, why not call me?
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reportedOk @RogersHelps @rogers I have been without access to my email for weeks. I've spent at least 2hrs on the phone with you guys trying to fix it. Can you please get someone to help? I can't get to bills, I can't get in. I am completely unable to receive the MFA. HELP.
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Shari Taylor (@sharitaylor2020.bsky.social) (@sharitaylor2020) reported@TinaYazdani We will do our best to ensure that @CityNewsTO and @Rogers suffers for this. We support YOU.
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gggladiator (@gggladiator1) reported@EdmontonOilers @Rogers @RogersPlace Game three was an embarrassment. I lost count of how many turnovers there were or how many other blatant errors the oilers made.
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Danny James (@PichetteDanny) reported@EdmontonOilers @Rogers @RogersPlace Let's play a game where is McDavid going to want to be traded to Which Team ......Your Defense System is so Terrible but keep on ;Blaming your Goalies when it's really your Defense System is terrible....
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps Yes, I do. I will need to check when I'm home. I never had a problem with my old phone.
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Felix (@Felix_Cat7) reported@EdmontonOilers @Rogers @RogersPlace Few people fathomed losing to the Ducks… People were licking their chops when the Oilers got home ice advantage against the Ducks! Could be worse, they could be down 0-3…
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Terf of the north (@terftasticwoman) reported@globeandmail It's absurd that they have to do this. @Rogers makes it nearly impossible to cancel. They probably owe me $500 and I'll never get it back. It's offensive.
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Kaloopa (@Kaloopa6) reported@BlueJays @Rogers are you paying attention to this crap?
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Midday Vtuber- 2.0 coming! (@JMMidday) reported@RogersHelps I think if you read the conversation between me and the rogers specialist you would understand I've already been helped, so I already know the options are terrible
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MustangShow (@MustangShow) reported@Rogers #Rogers shitbox Internet DOWN AGAIN in #Markham! Enough is enough! #CancelRogers let's get it trending! @ROGERS 🖕🖕🖕🖕🖕
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Xphox (@Xphox_) reported@Bell @TekSavvyBuzz @Rogers p.s. They got back to me and offered no solution, just like what happened to OP. hah
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DTAmerikka (@Ferreira_nszuki) reported@RogersHelps does Rogers still have a retention department or do these Customer service reps take care of that?
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Peter Young (@cy686phtsl) reported@RogersHelps Despite my clear refusal, I received an email confirmation a few hours later stating that my service is scheduled to be suspended for six months effective April 30th. I did not authorize this action
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Aileen O (@AileenMAO) reported@RogersHelps @Sportsnet Last response I got was "contact sportsnet. Its their issue". Awesome. Way to go guys.
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Victorie 🇨🇦✝️🇬🇷#UnacceptableViews (@Victorie0000) reportedHi @Rogers I’ve been having some issues with your co & would like to get them resolved with an actual human being in management.What # can I contact that I can speak to in person. I don’t want to talk to AI. I want to speak to a real human. Loyal customers for over 30 yrs!
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travisrenney (@travisrenney) reported@RogersHelps Answer the phone in the call centre. Have an objective to have hold times of less and three to five minutes. Being on hold literally for hours is the worst customer service ever. Customers don’t need new packages, deals offers, advertising. Investment in customer support.
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Abhijeet Haldar 🇨🇦 (@Abhijee14150265) reported@Rogers network is really broken in Vancouver or all of MetroVAN As soon as I go to US with Canadian Rogers network everything just gets much better. It's really sad to see it can't be improved for Canadians 1st. BTW this is same for Bell so that's not better either
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Captain **** (@CaptainDick12) reported@Rogers sucks. I just spent 3 hours sitting on hold to chat with technical support. I got up to #2 in line when they ended the chat. When I logged back in I was 65th in line. The only thing worse than Rogers is Doug Ford's Health care. Seems like Ford and Rogers are related!
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Ex boyfriend🤽🏽♂️ (@corbykafui) reported@Rogers you guys are very terrible and horrible
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Mac Miller Forever (@SassySaslove) reported@Rogers Billions of dollars spent on this NHL TV contract and the main camera is a having seizure on your Playoffs broadcast. How is the presentation this bad?
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tiredsotired (@sotiredsotired) reported@RogersHelps We can pick up in another thread, or if you can direct me to a human. Two cycles through the rogers helps system with a totally incorrect bill followings service change resulted in nothing but wasted time. If you have an email with a human to review the matter pls share.
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Peter Young (@cy686phtsl) reported@RogersHelps Hi, I am writing to report an unauthorized change made to my account today. Earlier today, I called Rogers customer service to inquire about a temporary suspension for my wireless internet service.
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Paul Alberstat (@alberstat) reported@RogersHelps Thanks to a wonderful tech that we finally got through to fixed the problem quickly. The aggravation of spending hours on hold to talk to someone however really soured my experience. A simple set up shouldn’t have taken hours with added frustration.
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Gobi Anpalagan (@beem3er) reported@Rogers Then I’m told to call back in 2–3 hours—no option for a callback either. Paying premium prices, but this definitely isn’t premium service. @Bell be seeing a new customer in the near future
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Michal (@michal_poterji6) reported@RogersHelps You can fix this I will email them when you can done it
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Lynn Without an E (@Moon_River05) reported@RogersHelps @Rogers So let me understand, you work it that we cant sync a universal remote to your cable box, and ONLY your remote will work. You dont offer remotes at your stores but must be sent to us BY MAIL. You hijack our ability to watch the service you charge through the nose for until the horse and buggy shows up with your remote. @TELUSsupport what say you? Anything better and im yours
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MustangShow (@MustangShow) reported@RogersHelps #Rogers Dollar Store Internet is DOWN again in Markham on April 23rd in the middle of @NHL Playoff Overtime Games! @Rogers is a total joke! They are incapable of providing a reliable service, the only thing they are good at, is ripping off customers! 🖕