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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 59% Internet (59%)
  • 13% Wi-fi (13%)
  • 11% TV (11%)
  • 8% Phone (8%)
  • 6% Total Blackout (6%)
  • 3% E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Calgary, Newmarket, London, Victoria, Kitchener, Edmonton, Montréal, Vancouver, Mississauga, Ottawa, Oshawa, Toronto county, Strathroy-Caradoc, and Gatineau.

CityProblem TypeReport Time
Toronto Internet 15 minutes ago
Toronto Internet 1 hour ago
Calgary Internet 3 hours ago
Toronto Wi-fi 4 hours ago
Newmarket Internet 4 hours ago
London Phone 5 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • magsdabomb
    mags (@magsdabomb) reported

    @Rogers what happened to your customer service? 20 year customer here and I cant reach anyone for help, you hang up saying youre busy and every chat disconnects. How am I supposed to get help? Ombudsman info please

  • GRichM77
    Rich (@GRichM77) reported

    @RogersHelps submitting a new ticket does not work. i chose send a text message in the link you sent and no text message arrives. multiple tries. this is the reason for the ticket to be opened to begin with. so it's not a solution. what else have you got Eric ?

  • chriskoconnell
    cko (@chriskoconnell) reported

    @Lidsville @Rogers Who ******** is answering calls from unknown numbers in 2026? Absolutely ridiculous.

  • CCintoronto
    Cheryl (@CCintoronto) reported

    @RogersHelps No one answers the phone for tech support? Ever????

  • SpamAuditor
    SpamAuditor (@SpamAuditor) reported

    While most of our work is in network related threats, a reminder.. phone scams keep rising.. and unfortunately, lots of them are south asian based.. if you get a call from say @rogers or @Fidomobile with a heavy accent.. it's now probably a scam. Call them out.. 'Oh, hey a call from one of those India based scam outfits..' then hang up, and block the number.. (They like swearing)

  • Dia_Haddad
    Dia Haddad (@Dia_Haddad) reported

    @RogersHelps Like I said there was an issue last month and now there is an issue this month. I am trying to call you guys and you guys never answer the phone so now I am waiting in a live chat queue. It is not my responsibility to contact you guys every month to fix this. I am extremely mad

  • RuthKewlistmum
    RuthyKelly@bsky.social🇨🇦🇨🇦🇨🇦 (@RuthKewlistmum) reported

    @lynnmercereau @ShelbyHappy @RogersHelps are impossible to deal with. Maybe this link will help

  • GunGnome
    Gun Gnome (@GunGnome) reported

    @Rogers It will eventually go back to normal on its own but it'll be down the whole day. And this happens weekly. Sometimes more than once. Been doing this for about a year now. I went with them because I got a good deal but I can see why they charge less. Their service is awful.

  • CavalryCanuck
    Matthew B (@CavalryCanuck) reported

    @Rogers it sure would be nice if there was a sports radio station in Vancouver so I can hear about of this is a good or a bad thing.

  • CoeurRegulus
    Regulus Coeur (@CoeurRegulus) reported

    @Rogers hey why can't I ever reach an agent in Canada who speaks English, instead of Morocco, Bangladesh etc. where they don't have a clue what they're doing? We pay far too much for mobility plans for this garbage customer service.

  • zukkyzee
    🔥Zukky💻🔥 (@zukkyzee) reported

    @alealvear_g @Rogers As of now, it's still down.

  • magsdabomb
    mags (@magsdabomb) reported

    @RogersHelps what happened to your customer service? 20 year customer here and I cant reach anyone for help, you hang up saying youre busy and every chat disconnects. How am I supposed to get help? Its been a week of consitent trying. Ombudsman info please

  • aakashkapadia
    Aakash (@aakashkapadia) reported

    @RogersHelps hangs up on you after an hour because they know you have nowhere else to go. Peak Canadian monopoly behavior. Zero accountability, extortionate pricing, and third-rate support. Burning my money would be more satisfying. #rogers

  • BucklesandBulls
    Buckles and Bulls Brands Inc. (@BucklesandBulls) reported

    @RogersHelps How about we just change providers and get rid of the problem entirely.

  • BucklesandBulls
    Buckles and Bulls Brands Inc. (@BucklesandBulls) reported

    @Rogers why is your cable service crap?

  • Philo1000
    Phil Mason (@Philo1000) reported

    @MacDoug1 So wow, just poor customer service! So what can you do against the collection agency?? Never again using @Rogers internet or mobile. Bad enough using satellite Although they have improved the picture quality.

  • dagdakiayaz
    FK (@dagdakiayaz) reported

    Hey @Rogers, I requested to move my internet service last month. A technician came out and told me that the Telus cable currently in use is provided by my landlord, while the Rogers cable is buried behind the drywall. Apparently, I now need to hire a third party to demolish the drywall and access the Rogers cable just to get my internet installed. Is Rogers going to help resolve this, or should I just switch to @TELUS?

  • Typhlosion3000
    Typhlosion3000 (@Typhlosion3000) reported

    Dear @Bell @Rogers @ShawDirect Why are you keeping your walk-in stores open and operational when you recently changed your services and customer care support centre to only contact via cell phone lines?

  • ImTyJordan
    ᴛʏ ᴊᴏʀᴅᴀɴ | X92.9 (@ImTyJordan) reported

    I'm so glad I pay so much for @Rogers Shaw internet only to be affected by an outage for nearly 18 hours now with no update or message from them.

  • Ady_Co
    A Co (@Ady_Co) reported

    @RogersHelps Yes it shows that my area is down. However it doesn’t explain why my cell phone is operating slower than 3G!

  • MankotiaSurya
    Surya Mankotia (@MankotiaSurya) reported

    Absolutely worst customer service experience with @Rogers @RogersHelps. Moved to a new house a week ago and still have no internet because I’m stuck in a loop of waiting on hold for 2–3 hours daily just to have the line disconnect. Please reach out.

  • Joseph2653
    Vivere sine timore (Live Fearlessly) (@Joseph2653) reported

    @RogersHelps I didn’t have 4 hours to wait on hold- and no one showed up last time they were scheduled to the power was out to our home- and the wifi wasn’t working - it didn’t even appear as network so I was back to using my cell data… the power was restored, internet eventually reset

  • GunGnome
    Gun Gnome (@GunGnome) reported

    @Battleship63 @Rogers Starlink would be better, yeah. As much as I'm annoyed with this 5G unit having frequent service interruptions I have to give it credit for being inexpensive. It's only $40 a month. It's also convenient because it's relatively small and I can take it anywhere with me.

  • Manansood20
    Manan Sood (@Manansood20) reported

    @RogersHelps @Rogers Your team is still not addressing my actual issue and keeps sending what look like generic/AI-generated responses.

  • tammie__cross
    Tammie (@tammie__cross) reported

    @RogersHelps I’ve been on the phone with multiple Rogers Business agents since 12:30 pm, today. It’s now 2:49pm, multiple agents, long holds and callbacks, all trying to establish a case number so I can report suspected fraud. That’s the issue I’m trying to highlight

  • Neno101124
    Danendra (@Neno101124) reported

    @Rogers Your service is like ****

  • MGJSherlock
    RainyDayKarma (@MGJSherlock) reported

    @lynnmercereau Wow that is a new low for @RogersHelps i knew Shaw was bad but whoa this takes the cake

  • coreyherscu
    Corey Herscu (@coreyherscu) reported

    @RogersHelps I did an upgrade at the end of june and have not received the regular bill credit for it. it's impossible to get through to customer care and when inasked for a review online, i was declined.

  • neufmille_hal1
    Silas Smith (@neufmille_hal1) reported

    Watching local TV over the air via antenna because @rogers outage all over #YYC Great picture quality but the content is dreadful

  • magsdabomb
    mags (@magsdabomb) reported

    @Rogers what happened to your customer service? 20 year customer here and I cant reach anyone for help, you hang up saying youre busy and every chat disconnects. How am I supposed to get help? Its been a week of consistently trying. Ombudsman info please