Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (58%)
- Wi-fi (13%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Edmonton, Vancouver, Montréal, Brampton, Richmond, Belleville, Toronto, Hearst, North York, Owen Sound, Markham, Saskatoon, North Bay, Surrey, and Maple Ridge.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Internet | 55 minutes ago |
|
Vancouver
|
Internet | 2 hours ago |
|
Montréal
|
Internet | 3 hours ago |
|
Brampton
|
TV | 10 hours ago |
|
Richmond
|
11 hours ago | |
|
Belleville
|
Wi-fi | 13 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Brian (@Briancobalt) reported@RogersHelps The tutorial you have online says that I should be able to do it without visiting a store. Old phone won't respond to to one... eSIMs are convenient at first but this is garbage trying to change to a new phone.
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E.C.Yoho-Author (@ECYoho) reported@NicoletteFuller @Rogers My mom had Telus for a bit had the same sort of issue. Think she went to telus and talked to them about going to the US go visit me, i will ask her and let you know. Her bill wasn't much if anything due to wifi everywhere
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Dman (@mcmanus17) reported@RogersHelps can you please get your equipment fixed. Having lengthy outages every few days is not acceptable. Keep being told “there’s on outage in your area” without any clarity as to what is happening.
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Pete Duncan (@petergduncan) reported@BlueJays what garbage! @Rogers Hey Ed, time to clean house!
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Abdelrhman Shoieb (@AbdelrhmanShoi1) reported@RogersHelps This number is not picking up with me as am outside Canada and the one for international calls no one is responding and I need to contact customer services to stop my mobile line as it is charging on me new bills every month and your app and website are not helpful
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Strouder (@strouder1974) reportedHet @Rogers your telephone AI is garbage, completely useless. Put real people back on the other end so actual help can be given! AI is not the way!
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Andrea JA (@Godblessedchild) reported@RogersHelps I am unable to get through to Rogers from last week concerning my new location and it is impacting my ability to work from home. This is quiet unacceptable. I need help ASAP
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quaffer (@quaffer) reported/2 I am locked out of paying services because no one @rogers will help. Unacceptable service. Terrible support. Useless service.
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@HolyDegenerate (@RandySaretzky) reported@RogersHelps I cannot access my account, I’m Thailand and locked me out because it’s saying a suspicious log in, when I told them I was going to be in Thailand, and when I call, the recording says I high number of calls and hangs up on me. HORRIBLE!!!!
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Landon Creasy (@landoncreasy) reported@Rogers @RogersHelps you remain the impossible company to contact for help, which is odd for a communications company. I need some actual help as you have misplaced a phone I returned. Please contact me.
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Clint (@clintculture) reported@Rogers @RogersHelps Tally of attempts to get this handled to date: 1) 8 calls to the customer service line, each with no help because you don’t get to talk to anyone. Rogers says there are too many calls and won’t let you hold, they kick you off. 1/x
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🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reportedThank you to Zara at @Rogers management office. I feel like she gets the problem and has escalated it urgently to fix it. 🙏🙏🙏 I'm right.
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Wil. Y. Hutson (@HutsonWilmot) reported@Rogers YOUR CUSTOMER SERVICE IS TERRIBLE. Indonesia,@Rogers. And your dictator company should be ashamed of itself. I have been trying to get thru for 3 days to customer service about an unfair charge on my account. This is ridiculous.😡😡
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Abdelrhman Shoieb (@AbdelrhmanShoi1) reported@RogersHelps I need help I need customer services to reach me as soon as possible I need to stop my Sim and finish services it is charging bills and I am not using it since 3 months since I left
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SamyB (@SamyB1372) reported@Rogers customer service SUCKS! For over 2 months I have tried to get my billing corrected with zero success.
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fd (@7435078622887f) reportedNot a single Canadian on the @BlueJays send the ******** back to the United Stupid of America and turn the @Rogers center into a dog park and let them **** in it just like the players do.
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Sydella (@newfiegirlrules) reported@RogersHelps The pictures were lost in the phone switch over. But as explained for hours in a previous call to customer service. I have no reason to send back a broken phone we pay insurance to replace if damaged. Our phones live in an otterbox or Speigen cases with screen protectors.
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Stacks_₿s (@stacks_sats) reported@Rogers @Fidomobile WHY IS YOUR CUSTOMER/TECHNICAL SUPPORT TEAM SO BAD!? NOBODY SPEAKS FLUENT ENGLISH AND IT TAKES DAYS TO GET A CALL BACK. Ridiculous. Slap in the face to customers who have been with you for years. I'm switching.
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GoodMorning 💋♥️✨❌⭕️💫👠 (@LJW61) reported@RogersHelps Rogers has the WORST business practice ever. Please pass that along to your Executive Office.
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James Hughes (@JHughes681) reported@BackToBackIn93 Did you see the Leafs tickets after they finished last? No chance @EdwardSRogers lowers ticket prices next year. The stadium will need to be EMPTY for at least one whole season and people also need to stop watching on TV and cancel their @Rogers services for anything to change.
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Zulissima (@ZulmaJ) reported@Rogers so terrible that I have been on hold for the last 3 days for over an hour each time and still not able to speak to someone. 😖
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Clint (@clintculture) reported@RogersHelps Your frontline support team already wasted 5 hours 35 minutes of my day. I have tallied all calls and AI chats and there are such long queues that end with being cut off. It is despicable disrespect for your clients’ time and lives. Your CEO made $15.45 Million last yr. HIRE MORE
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DNA does not lie! (@dnadoesnotlie) reported@Bell_Aliant @Rogers As an unusual homebase customer, I happen to have Rogers TV and Internet and cellular service and I love their cellular service and their TV service is excellent I also happen to have Bell TV service, Internet service and landline service I do not think you will ever find that many customers who have those services from both companies so I can honestly give you a true opinion on them both The one thing about Rogers is that the majority of their employees are Canadian that means that they keep the Canadian dollars that are paid for their services in Canada. Keep Canadians employed and paying Canadian taxes. Bell, on the other hand has a majority of their employed staff outside of Country. They are sending Canadian dollars that are paid for a service in Canada to other nations and other citizens and other countries and other countries taxes that means those two dollars away from Canadians and away from the Canadian taxpayers when most honest Canadian people have to keep paying, however, the companies get around it Also, very unacceptable
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Geoff aka Holdfast043 (@GeoffdBarrett) reported@RogersHelps I did indeed as it was a pretty bad job of customer support. I will gladly give it to you.
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🪴V!K🌾 (@HEMIvik) reported@1964RobO @RogersHelps Tell them you want to cancel and they’ll wanna talk to you real quick. Then actually do it and go with Bell.
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Abhinav Mittal (@iabhinavmittal) reported@RogersHelps hii rogers. What is the problem with your chat & call support? I shifted my address and called customer care to shift my internet service. No one is picking the call and chat support keeps transferring me. I have already waited 7 hours in line. Should i throw it away
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Thoughts When I'm High (@highafagain) reported@Rogers your customer service is BS. I have been trying to call for weeks now for something your FAQs and AI can't help with, yet everytime you're experiencing "extremely high call volume" and hang up on me. If you're that busy why don't you HIRE MORE PEOPLE!!!!
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Shye K (@ShyeKlein) reported@Rogers You have fired hundreds of employees and changed your agents with an ai unable to help with my issues, for 3 days i have called to resolve a phone number transfer issue and your ai system keeps hanging up. I would like help with your nonsensical service before I cancel.
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Jasmine Jeane Hawley 🇨🇦 (@jasminejhawley) reportedFor a "communications" company you are very bad at communications.I need to have my services moved to a new address.I have called 12 times this week and can't get through.I can't contact anyone through the web site and when I called the closest store he was very rude. @Rogers
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nacef karim (@nacef_karim) reportedWaited 2hours 08 minutes to get help for @Rogers, no answer and the call was disconnected. Wouaw, no words to describe the experience!!!!!!!!