Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• Wi-fi (12%)
• TV (12%)
• Phone (8%)
• Total Blackout (6%)
• E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Edmonton, Calgary, Vancouver, Montréal, Guelph, Cranbrook, London, Mississauga, Maple Ridge, Oshawa, St. John's, St. Albert, Kitchener, and Halifax.

City	Problem Type	Report Time
Toronto	Internet	58 minutes ago
Edmonton	Internet	1 hour ago
Calgary	Internet	1 hour ago
Edmonton	Internet	1 hour ago
Toronto	Internet	1 hour ago
Vancouver	Internet	1 hour ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  susan🌴🇨🇦🇬🇧 (@feb0219) reported 4 minutes ago

  @RogersHelps Good morning, I am still trying to get through to arrange a move. I called right at 9am this morning. After on hold for 2 hours and 11 minutes, they told me to hang up and try again!! How is it possible I could not have my call answered when calling at 9am???

• 
  Cam McMillan (@cammy_mac) reported 8 minutes ago

  @RogersHelps @HandlerLoveryes Hey @RogersHelps can I just plant my tweet for next year that you start working on this now, so we don’t have the same issue for 3 years in a row?

• 
  susan🌴🇨🇦🇬🇧 (@feb0219) reported 10 minutes ago

  @RogersHelps I jus know if tried again, this time I pushed the number to cancel my service!!! Low and behold, my call was answered immediately!!! I was able to talk to a very nice CSR, who was able to take care of my moving services request. It seems the moving option is not a high priority

• 
  Korona Brophy (@KoronaB5899) reported 11 minutes ago

  @RogersHelps It’s useless to call. No one has an answer Ridiculous service

• 
  It's D Sedins - #22 Forever (@dljjohnson) reported 19 minutes ago

  So, why did my @Rogers bill just go up I've been on a good plan for 2 years Now I'm getting charged more for shotty service Is it time I change my provider...

• 
  AyMORGAN (@ay_adeyemi1212) reported 19 minutes ago

  @RogersHelps I need to speak with Customer service. I was on waiting for 2 hours on different days. It is exhausting

• 
  Rick Young (@YoungerGolf) reported 20 minutes ago

  Dear @Rogers, Your Ignite service has dropped five times today already. How many more re-starts am I going to have to put up with?? And why am I paying for this??

• 
  J.C. (@jcgamache2001) reported 22 minutes ago

  @RogersHelps 1hr 40min, this is not normal. Terrible customer service.

• 
  jim shogren (@JimShogren) reported 25 minutes ago

  @patersonjeff @JayJanower @Rogers The really sad part is when you do get through you are guaranteed to talk to a foreigner. The other day I got a Moroccan in Regina! WTF Canadian companies should hire some white English speaking workers.

• 
  Jo-Jo 🇨🇦 (@JoJo1135) reported 26 minutes ago

  @RogersHelps The Rogers Xfinity boxes are JUNK! Even the service tech said they aren't reliable. There was a service disruption yesterday. No shows recorded. While trying to watch a program, a network error appeared. Sound kept cutting out. Rebooted but this is terrible service.

• 
  fozzy222 (@sammyfoster12) reported 26 minutes ago

  @leaningcowboy @RogersHelps Same issue. What is the point of the golf channel if it never plays any majors..

• 
  PR PRO (@pwpromkg) reported 31 minutes ago

  DEAR @Rogers FIX YOUR F*CKEN APP!!! Worst app I've ever used! Why can I not turn off the data from the app anymore that's a stupid change you ever made??!! 🤬🤬

• 
  Leonardo Ronca 🇮🇹🇨🇦🇭🇷 (@RoncaLeonardo) reported 31 minutes ago

  @RogersHelps I'm trying to set up my Rogers account. Won't let me do it online and every time I call it says your busy and you hang up. I'm seriously getting pissed and I'm two steps away from cancelling everything

• 
  Brad Morrison (@morrisonbrad73) reported 31 minutes ago

  @Rogers @shaw Put the damn Open Championship on in BC. This is completely unacceptable.

• 
  Curtis Tomiuk (@TomiukCurtis) reported 32 minutes ago

  On the phone with @Rogers for over 30 minutes trying to figure out wtf the British open isn’t on my tv. What an absolute screw up ONCE AGAIN! Can the @CRTCeng help us out with this bullshit?

• 
  John Tucci (@john_tucci) reported 33 minutes ago

  @RogersHelps How long should I stay on hold for? I’m at 1.75 hours now. Just help me please.

• 
  Leonardo Ronca 🇮🇹🇨🇦🇭🇷 (@RoncaLeonardo) reported 33 minutes ago

  Wow.... I've barely had you for a week and @Rogers your customer service already blows

• 
  Fuad A. (@BusinessMayne) reported 35 minutes ago

  @Rogers Internet has to be the absolute worst. Definitely cancelling this ASAP

• 
  Random2152 (@random2152) reported 36 minutes ago

  @RogersHelps Are you sure, because at the 2 hour 11 min mark your robot just said to call back another time and hung up on me! This is not acceptable. I have a billing issue that beeds to get fixed

• 
  Fire Chayka (@FireDubas4) reported 41 minutes ago

  @TomiukCurtis @RogersHelps Exact same **** happened last year @RogersHelps is USELESS

• 
  J.C. (@jcgamache2001) reported 42 minutes ago

  @RogersHelps Now 1hr and 17min, was calling to activate a new Line, but now I'm waiting to cancel this other line.

• 
  chad rasa (@cv570957) reported 46 minutes ago

  @LoveMy7Wood @Rogers Even when I was with Rogers I never used their email address except of course if I had to send an email to them. Created a Gmail address with my real name a long time ago and use this as my legit email. Also have 4 others aliases emails that I use for different purposes.

• 
  Curtis Tomiuk (@TomiukCurtis) reported 48 minutes ago

  @golfismental @Rogers I’m on hold now and they have no idea wtf is going on. I don’t even think they understand what I’m trying to tell them.

• 
  Parth Barot (@Parth38622421) reported 50 minutes ago

  Rogers falsely flagged me for a business account I never opened, threatened suspension, and even closed my fraud report as “not fraud”. Weeks later they admitted it was their own system error. @Rogers fix this and compensate for the stress caused.

• 
  Fuad A. (@BusinessMayne) reported 55 minutes ago

  @RogersHelps I lost internet access because of a pending work order. They couldn't cancel the work order to troubleshoot my service loss (service address needs to be updated). I was told it will expire by Monday or Tuesday. Horrible process. DM me if you want exact details and can help...

• 
  Medeiros M (@Medeiro34452245) reported 55 minutes ago

  @RogersHelps I am sure I am not the only rogers customer that has this problem

• 
  Irene-Irka😺🇺🇦🇨🇦 (@Irene_NoKillTO) reported 56 minutes ago

  @canmericanized @Rogers @CRTCeng It's too bad that Rogers went from the best customer service to the absolute worst so quickly. I am usually very tolerant, but I blasted the lack of service on the survey I received. Rogers do better!

• 
  Mukhtar Mahfooz (@mukhtarmahfoozt) reported 56 minutes ago

  Hey @Rogers Mr Kareem at technical support can we reach someone on a landline in Pakistan from your network? You muted the conversation?

• 
  Jodi Lanzarotta 🥅🏒 (@JL8282) reported 60 minutes ago

  @REWoman That’s just wrong!! We now have to take a day off work to call Roger’s due to their lack of customer service. Completely unexceptionable! Do better @Rogers

• 
  AM.I.Suszko 🇺🇦 (@ASuszko) reported 1 hour ago

  @RogersHelps This seems like a choice to not support. It's available with all the US carriers. Very disappointing.