Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 19: Problems at Rogers
Rogers is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (56%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (7%)
- Phone (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Windsor, Edmonton, Toronto, Guelph, Mississauga, Calgary, Vancouver, Cambridge, Peel, Winnipeg, London, Brampton, Coquitlam, Toronto county, and Midland.
| City | Problem Type | Report Time |
|---|---|---|
 Windsor
|
Phone | 3 minutes ago |
|
Edmonton
|
Internet | 1 hour ago |
|
Toronto
|
Internet | 1 hour ago |
|
Toronto
|
Internet | 2 hours ago |
|
Guelph
|
Wi-fi | 2 hours ago |
|
Mississauga
|
Internet | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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🪷 Aisha 🪷 (@aishiebabiee) reported@Rogers cannot be serious... how can the automated call system end the call because you're experiencing a high call volume and instruct me to call back later???????? Y'all need to hit me back asap, what type of service is this? If this isn't dealt with my EOD I'm out
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✡Lauren Jacobs✡ (@laurenrjacobs) reported@RogersHelps I don't have the device because customer care can't seem to help or understand what I want.
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Pav (@hwspav) reported@Poppins1971 @RogersHelps @suresh__cp Yeah and the link they provided doesn't work. Definitely an issue right now in Ottawa. It dropped at 1140am and hasn't come back up since
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Sophie (@sophie_everine) reported@FidoSolutions @MattGalbino @RogersHelps It’s been down since 7am. Please give update!!!
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Peter 🇨🇦🇮🇹 (@PistolP50122591) reported@RogersHelps are you ******* kidding me! Why is the your feed keep going down during overtime!
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Dman (@mcmanus17) reported@RogersHelps Yeah our house isn’t getting signal. The phone modem is down too.
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The Toilet Trader 💙 (@SWSniper07) reported@RogersHelps So when can i expect a call? Fyi, i called bell today was under 3 minutes total from calling to issue resolved takked to a human being. Thats customer service.
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Thomas Keith 🇨🇦 (@1714tak) reported@RogersHelps @StephenColley18 No offence, but I’d rather watch an episode of Corner Gas than stick around for a second OT. If no one can grab first OT, it’s been a **** game, and they should just have the mascots play Rock, Paper, Scissors.
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Rick's (@RixRixx) reported@RogersHelps On live TV. What you're seeing is CNBC WORLD, and not the regular CNBC closing bell. Others I know have the same issue.
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Les Williams (@leswilliams2) reportedIs there any company worse at customer service than @rogers ? I’m in a hospital and waited 2 hrs. to speak to a human before giving up.
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big_fan2019 (@big_fan2019) reported@RogersHelps Better service outside
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tonich (@tonich50244573) reportedI’ve been calling since Monday regarding a refund that was supposed to be in my account by now. I already canceled my service due to poor customer service, but being on hold for over 40 min without an answer is a total lack of respect for consumers. Resolve this @RogersHelps
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SMB🇨🇦 (@boomrs) reported@RogersHelps It was an upgrade to faster internet that included Disney, Netflix and Apple, but the log in for Xfinity won’t work, can’t add a new email as one is already associated to the account. Your advisors said it’s a software issue.
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speck (@pacific0__) reported@RogersHelps The payment arrangement should take priority over the autopayment. Thats how it worked with Telus and how it should be working with every network provider. However, given that you’re all the same anyways, can’t say I’m surprised. I will be exploring my options. Horrible 1st month
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🇨🇦 Kent (@kentmaurstad) reported@RogersHelps You guys are abhorrent. Never dealing with you guys again.
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💖✨Wendy✨💖 (@napruneat) reported@toddtalbot07 @Sportsnet @Rogers Yes, I am having the same issue, with my Rogers 😠
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y- James (@james161723) reported@Rogers sell the Blue Jays to someone who gives a damn about winning and will fire people for how bad this season has been after last year's magic
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Ron McNeil (@DzynrRon) reported@Rogers @Shawhelp Why does your crap router keep thinking its in Calgary ???, PITA effin hassle as google, etc think I am in that **** hole town instead of Cobble Hill, BC VANCOUVER ISLAND ... No matter the device in our home it thinks it is Calgary, PROGRAM BETTER...
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Andrea (@ademers) reported@tobi @Rogers This appears to be the best place to get support. I know someone who was on hold for about 2 hrs the other day. Apparently this is normal.
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DTAmerikka (@Ferreira_nszuki) reported@RogersHelps Haha funny. You may care, but the company that employs you doesn't care. Over the last 6 weeks I've probably spend over 10 hrs on the phone with your employees, every time i think the issue has been resolved, only to find out nothing has been resolved. It's rinse n repeat.
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TheWomanQueen👑 (@TheWomanQueen1) reportedOk so we’re going to have to deal with an outage every couple of years @RogersHelps??? Heck no, Iam cancelling my services!!! Unbelievable
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Manavmeet Singh (@Manavvv31) reported@tobi @Rogers This is a user-reported service disruption highlighting how carrier or network updates can sometimes unintentionally break common device features like hotspot tethering, which then directly impacts real-world usability @tobi
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✡Lauren Jacobs✡ (@laurenrjacobs) reported@RogersHelps I'm trying to switch a mobile phone to wireless home phone (which still falls under mobile) and it's just impossible. Help please!
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Poppins 🇨🇦 (@Poppins1971) reported@RogersHelps @suresh__cp When several people say they are in Ottawa are having issues, maybe it’s not our problem, but a Roger’s issue. Yes, I have restated my modem. No, it didn’t help. Thank you.
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Paul Sant (@YouPulseX) reported@tobi @Rogers If a carrier update can kill tethering in traffic, the rollout needs an owner and a rollback path, not a support ticket.
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Michael Mahoney (@MikeTheNavyGuy1) reported@gmacofglebe @RogersHelps Mine went down an hour ago for 15 minutes then the network came back. Rogers in Nova Scotia.
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shehtazruslan.eth (@shehtazruslan) reported@RogersHelps i called and asked to cancel my account at the end of the current billing cycle last month but you guys are still trying to charge me for the internet bill of this month, the modem is already on its way to be returned, whats the deal with this new scam?
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Smaug is Bored at the Smörgåsbord (@smaugizbored) reported@RogersHelps @tobi Bro: Runs the biggest tech company Canada has ever seen (and might ever see) Prajeet running the support account in Punjab: "saaar have you tried turning it off and on again?"
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White Morpheus (@_slime_man) reported@RogersHelps Doesn't matter though I've already had to come home and **** up my entire day for this, thanks!
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Chemical Holly🍀 🇨🇦🇬🇧 🇺🇸 (@ChemicalHolly) reported@islgalwrites @Rogers Who are you with now? Some people are going with smaller companies. I have friends who buy minimum Roger's to get the internet service and then stream everything from someone else. If you had it to do over again, what would you do?