Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (15%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Stratford, Prince Edward County, Toronto, North York, St. Albert, Edmonton, Roblin, London, Calgary, Ottawa, Oshawa, Guelph, Vancouver, Kitchener, and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Stratford
|
TV | 3 hours ago |
|
Prince Edward County
|
Total Blackout | 5 hours ago |
|
Toronto
|
Internet | 6 hours ago |
|
North York
|
Internet | 9 hours ago |
|
Toronto
|
Total Blackout | 10 hours ago |
|
St. Albert
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Zed (@itsrushin) reported@Rogers another outage, you guys are actually dog ****.
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Mac Miller Forever (@SassySaslove) reported@Rogers Billions of dollars spent on this NHL TV contract and the main camera is a having seizure on your Playoffs broadcast. How is the presentation this bad?
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big_fan2019 (@big_fan2019) reportedYour chat agents are rude and disrespectful towards somebody with special needs. I was transferred several times today to different departments. None of them could help me. @RogersHelps
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Alexandra Levi (@AlexandraLevi56) reported@steven_plyley @Rogers You can file a complaint and tell him he can get lost
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Tammy 💪🇨🇦🇺🇦💪 (@Tammyocanada) reported@CaptainDick12 @Rogers Oh I agree with you. They suck so bad!
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Kaloopa (@Kaloopa6) reported@BlueJays @Rogers are you paying attention to this crap?
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skiii (@SkiDaPrince) reported@RogersHelps It really is odd I tried this on my iPhone and my iPad as well as my laptop AND my pc. I’m starting to think this might be on my end. Just a couple months ago I had this issue, figured it out and it was okay. I tried myrogers, Shaw, both apps. I think im too old for this.
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Chris P Bacon (@pozpiggy86) reportedWho needs a boyfriend when you have a perfectly good @Rogers line willing to go down on you all the time? I thought switching to Rogers would help with my problems, but apparently, I was wrong! #CRTC
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24 (@tishoncf) reportedI have to say I dont blame @BlueJays I blame @Rogers for not investing enough for a team that led you to the world series last year. This is poor business decisions.
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Vishnu Sheth (@vishnu_sheth) reportedHey @Rogers, seems like the home internet broadband is down. Again. Can someone please help?
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Peter Young (@cy686phtsl) reported@RogersHelps Despite my clear refusal, I received an email confirmation a few hours later stating that my service is scheduled to be suspended for six months effective April 30th. I did not authorize this action
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Abhijeet Haldar 🇨🇦 (@Abhijee14150265) reported@Rogers network is really broken in Vancouver or all of MetroVAN As soon as I go to US with Canadian Rogers network everything just gets much better. It's really sad to see it can't be improved for Canadians 1st. BTW this is same for Bell so that's not better either
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scott cooney (@ScottyC27) reported@RogersHelps Is there internet down in east york woodbine and danforth
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jassully (@jassully1) reported@RogersHelps....seriously? An hour on hold and also 100 deep on your chat support queue??
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Harshit (@harshitshah436) reported@RogersHelps I’ve been a victim of what appears to be a fraudulent transaction on my Rogers Bank Mastercard. I was forced to withdraw cash from an in-store ATM due to a “digital payment not working” situation, and ended up being charged excessive and undisclosed fees. @Rogers
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Les Knight (@KnightLes90454) reported@RogersHelps Your online support tells me to call ! But I will try again in a bit 5 hrs so far
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Lalala (@Lalala40426422) reported@Rogers hey rogers when are you going to start hiring agents who speak English as their first language so us Canadians can have good customer service again?! The service I received today is horrid. The amount I pay every month should warrant training CANADIANS. About to cancel!
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Deny Sullivan 🇨🇦 (@DenySully) reportedTrying to cancel @Rogers plan and the agents keep dropping the call before it can be completed. Always after they pitch counter-offers. Extremely shady
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Howling at the Moon 🐺 (@Jane_Gillon) reported@Rogers I would think the Accessibility Canada Act would supersede the Energy Efficiency Act. I will be contacting my MP. I will never purchase @Rogers for my own home for sure!
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Chris P Bacon (@pozpiggy86) reported@RogersHelps 28 hours of no service, and only now has it just come back. How can I get a service credit from @Rogers for the down time?
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Chevy the Golden (@chevy_GRR) reported@Rogers your online chat is garbage! 4 times I’ve been cut off today with no ability to reconnect! Do better!!!
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LashkarMahdi 🎒 (@LashkarMahdi) reported@RogersHelps Rogers support standard is going down day by say. Yesterday was on phone for 40 mins and no response, even now was on phone wait for for last 20 mins no response. Looks need to move out from Rogers.
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Zohreh (@Z_T_1348) reported@RogersHelps I’ve called over 100 times and keep getting the same lies and credit offers. I don’t want credit — I want the return processed and the wrong charges removed NOW, or my money refunded. Fix this immediately!
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Chris P Bacon (@pozpiggy86) reported@RogersHelps To be perfectly honest, I'd rather not call because I have yet to find a front line agent to whom I'd give a passing QA score. Your call centre reps are HORRIBLE in my opinion.
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ziya yildirim (@ziya_yildirim) reported@RogersHelps I have already spent months trying to resolve this via phone. The account is sent to collections despite a formal CCTS resolution (#COMP-01368301) and equipment return. I will not spend more time on hold. I expect @Rogers to fix their internal error and withdraw the account from collections IMMEDIATELY. My next update will be to @CCTS_CPRST that Rogers is failing to follow the process.
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M Irshad 🇨🇦 🥍 (@Ref_moe) reported@RogersHelps & This is why I hate @Rogers - Always giving the same instructions to follow, never ever trying to fix the root of the problem that is their crappy equipment and service
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Michele L Renaud (@MicheleLReiw) reported@nath_beauregard @Bell I waited 2 weeks for the delivery of a router @Rogers, never again!
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Chris P Bacon (@pozpiggy86) reported@Rogers About 2PM yesterday. My service is STILL down, and I have now lost count at the number of service restoration times your website has given me now. It changes every hour. I can't do business with no internet.
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Ann (@Yvrscribe) reported@Rogers my elderly mom has no landline service. I was told a technician would come by today to fix it. This is a #safety matter. She has no way to communicate if there is a fall or if she is sick. I’ve been on hold with your service people for an hour. Please contact me ! #rogers
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Manny Sforza (@MannySforza) reported@Rogers having to play a message for customers waiting on hold stating we are experiencing longer than usual wait times actually means you really suck at customer service and are more focused on profits!!! #DoBetterRogers