Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (56%)
- TV (15%)
- Wi-fi (14%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Simcoe County, Edmonton, York, Creston, Cambridge, Toronto county, Richmond Hill, Oshawa, St. Thomas, Calgary, Brampton, Mississauga, Vernon, and Shawinigan.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 2 hours ago |
|
Simcoe County
|
Wi-fi | 3 hours ago |
|
Edmonton
|
Wi-fi | 4 hours ago |
|
Toronto
|
Wi-fi | 5 hours ago |
|
Edmonton
|
Internet | 5 hours ago |
|
Creston
|
Internet | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Brad (@BallKnowerBrad) reportedHey @Rogers @Sportsnet fix your audio - this is the Eastern Conference final not an Ottawa Senators game #gohabsgo
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Shankar Gomare (@sgomare) reported@Rogers i need emergency assistance, I’m on hold for an hour
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Kaykay (@kskytte) reported@RogersHelps Good morning! Yes I have, a week or two ago. The person reset our modem on your end and said that should help. It did for a bit but I’m back to unplugging my modem to get things to work.
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Not Op Cue (@NotOpCue) reported@FidoSolutions When I spoke to you rep on the phone he did not care about the price raise and when I said I was going to cancel he did not try to keep me. A company that has no respect for loyalty and paying every month on time does not deserve my business. @FreedomMobile offered me a great deal when I was leaving them years back, but I still said no cause the data was trash in some areas. @Rogers raised the price randomly on me several times, left them cause why pay $55 a month for something when you can get the same thing for $25 a month.
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Chemical Holly🍀 🇨🇦🇬🇧 🇺🇸 (@ChemicalHolly) reported@islgalwrites @Rogers we were told that a tech would take a couple of weeks (with no service), so my IT-Tech son diagnosed the problem, told the dude on the phone that he was qualified, to just give him the passwords and he'd fix it himself. HUGE NEGATIVE!! But our priority got bumped.
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Mr. C (@MrC_ELL) reported@RogersHelps why is customer service so poor lately? I have waited over 20 minutes and counting. The online chat is taking forever
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Zesty Italian (@twoopmasta) reported@Rogers @Sportsnet your mobile app is a total joke, no sound on games for months now it’s atrocious how little you care about the experience of your insanely overpriced packages. Get your **** together.
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Dog Mom 🇨🇦☘️ (@buzz_because) reported@RogersHelps been on hold for one hour and 20 minutes. Great customer service. Will hold for a little bit longer, but I have a baseball game to watch. Hire enough people to do the job.
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Madam Boring (@Carleey) reported@RogersHelps Yeah we returned the modem back in January. There were no other devices. When I called yesterday they said we weren't in contract and have to pay the overdue bill before they can cancel again. Do you keep records of all phone calls so I can get them to check December?
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Ranjan Soni (@_RanjanSoni) reported@stitchlady @Rogers I would if I could. It is at their end. Their system needs to re-provision my wifi. I reset my network settings (just because their 'AI bot Anna' asked me). Then Anna told me that I need to call them. Called them about 4 different times and waited each time between 90-120 minutes
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CrayCray (@CrayCrayRules) reportedWhy is my Rogers down again!! #rogers @Rogers
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Lina (@lina_sloan8) reported@RogersHelps I am unable to get anyone on the phone as they said they are closed. My internet has been going off & on for days now. Plse help
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Ranjan Soni (@_RanjanSoni) reportedIs it just me or @Rogers has become really horrible with customer service. Was on chat for over 2 hours twice in one day and both times the chat ended when my turn was due. Tried calling them but was on hold for over 2 hours. Maybe it is time to let go of them & look elsewhere.
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sparkytor (@sparkytor) reported@RogersHelps Ontario. We are still on hold. Our remote broke and just need to order a new one. This is ridiculous. I spent 15 minutes in line at corporate store for them to tell me I have to call. We are almost at an hour wait on the phone. Horrible service.
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BrianM (@briangm11) reported@RogersHelps @Rogers Had a home tech support visit for yesterday to check and maybe replace the modem, but the guy stood us up, didn't even call. This isn't something the twitter team can fix, so we have to try the phone again. Ironic the only call we got yesterday pm was from Bell Canada Marketing!!
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Justin Jaster (@justin_jaster) reported@RogersHelps I have yet to hear back from you after providing proof (images). Also, rogers is no longer taking calls due to call volume. Please don't tell me this is a localized problem when it isn't. I also want my lost productivity time compensated
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FishiousFitness (@JosephF08608071) reported@BlueJays And @Rogers with another big **** you to their fans, gotta buy an absolutely useless @Apple membership to watch 4 games a month. What a ******* joke!!!!!
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iVu (@WhoCntrl) reported@RogersHelps The validation team informed me she is unqualified to solve the issue and has transferred me to Tech Support. The Tech Support representative is also unable to resolve the problem and has asked me to return to the store. No one is taking ownership of the issue.
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Max Adams (@MasTaherazar) reported@Rogers always great to wait 45 mins to speak to a human and have them hang up
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Rochelle (@CreativeRo) reported@RogersHelps Your support page is down, I can’t log into the app and my home internet is down. North end of Toronto. What’s up??
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🇨🇦 Kent (@kentmaurstad) reported@RogersHelps You guys are abhorrent. Never dealing with you guys again.
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Ranjan Soni (@_RanjanSoni) reported@RogersHelps I have tried everything. I am not travelling anywhere and on Roger’s network.
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Dman (@mcmanus17) reported@RogersHelps The first time I reached out I was told it was an outage in our area. The other two times the service restored before I could connect to an agent.
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Gio (@giovexpo) reported@RogersHelps Ok You Convinced Me Before I Cancel My Service. I will Call Them
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Jason Hoffman (@EMSIJason) reportedI was wondering if @RogersHelps could advise as why on Xfinity box the Fox Sports 234 is so pixalated like old dial up. Been that way all the time. Is it a Fox issue?
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Greg MacEachern (@gmacofglebe) reportedOutage page not loading according to Reddit (also me too) @RogersHelps
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Adam ⚾️ (@GradyTripp00) reportedWhat an absolute shitshow the @LiveNationON @Rogers @Rogers_Stadium venue is. I’ll NEVER go to a show there.
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Just Steve (@StephenColley18) reportedWTF @CTV and @Rogers for cutting the end of the second OT of the NBC feed of the NBA game between the Spurs and OKC so I can see Corner Gas.
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Adam Lisk (@AdamLisk) reported@RogersHelps @CBR900 Same for me! Just bought a fire TV stick to use for my NEW Rogers service, but the app is nowhere to be found (Fire TV Stick 4K Max)
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Bill St. Arnaud (@BillStarnaud) reported@RogersHelps It’s almost impossible to get through to wireless tech support. Twitter is much more responsive. I guess I will have to switch to Starlink - too bad. Rogers was great for a while