Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• Wi-fi (13%)
• TV (11%)
• Phone (9%)
• Total Blackout (6%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Montréal, Toronto, Markham, Langley, Calgary, Newmarket, London, Victoria, Kitchener, Edmonton, Vancouver, Mississauga, Ottawa, Oshawa, and Toronto county.

City	Problem Type	Report Time
Montréal	TV	4 hours ago
Toronto	Internet	7 hours ago
Markham	Internet	11 hours ago
Toronto	E-mail	11 hours ago
Toronto	Internet	14 hours ago
Langley	Wi-fi	15 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sheila🇨🇦C (@SheilaC17730851) reported 2 minutes ago

  @RogersHelps @J6273456386507 Nope. Unacceptable. Over 24 hours. Terrible customer service.

• 
  SpamAuditor (@SpamAuditor) reported 2 minutes ago

  While most of our work is in network related threats, a reminder.. phone scams keep rising.. and unfortunately, lots of them are south asian based.. if you get a call from say @rogers or @Fidomobile with a heavy accent.. it's now probably a scam. Call them out.. 'Oh, hey a call from one of those India based scam outfits..' then hang up, and block the number.. (They like swearing)

• 
  Sheila🇨🇦C (@SheilaC17730851) reported 4 minutes ago

  @RogersHelps @sabumnim263328 And wait for two hours? Your customer service is deplorable

• 
  SheMet 🇨🇦 (@SheriMetcalfe2) reported 6 minutes ago

  @RogersHelps Good to know about the store but also means more waiting on your customer service line: 👿the account needs to be transferred out of his name

• 
  Gun Gnome (@GunGnome) reported 6 minutes ago

  @Rogers It will eventually go back to normal on its own but it'll be down the whole day. And this happens weekly. Sometimes more than once. Been doing this for about a year now. I went with them because I got a good deal but I can see why they charge less. Their service is awful.

• 
  bobsuruncle (@bobisuruncle3) reported 6 minutes ago

  @Sportsnet @FAN590 Hey @Rogers go **** yourself

• 
  Atomic Sh0cKer (@AtomicSh0cker) reported 7 minutes ago

  @1CanadianPilot @GunGnome @Rogers If you don’t have fiber Starlink rocks. But expensive! Also goes down in storms

• 
  Rich (@GRichM77) reported 11 minutes ago

  @RogersHelps submitting a new ticket does not work. i chose send a text message in the link you sent and no text message arrives. multiple tries. this is the reason for the ticket to be opened to begin with. so it's not a solution. what else have you got Eric ?

• 
  Rich (@GRichM77) reported 11 minutes ago

  @RogersHelps i already have a ticket open. that's the **** show of service that they are providing. 3 weeks of waiting, for that #chatr

• 
  Neil Makohoniuk (@Neilmak68) reported 13 minutes ago

  once again the @Rogers @Sportsnet app is acting like utter ****. Trying to watch on dely - freezing, jumping making it almost impossible to watch. For a media company you app is an embarrassment

• 
  ams🍉 (@amsinthenorth) reported 14 minutes ago

  @RogersHelps For about half hr at home I had no service. Switched from 5G to LTE, still no service. Tried 5G, no service The only time ppl can hear me on a call is if I go outside. What am I paying for?

• 
  Nunya 🇨🇦 (@CanadianNunya) reported 14 minutes ago

  25+ minutes on hold with @RogersHelps @Rogers After they NEVER cancelled a phone upgrade months ago when told to. ****** way to do business. 😡

• 
  Arsalan S. (@arsalansaleem_) reported 18 minutes ago

  @RogersHelps hi, where to report poor customer service ?

• 
  Kenneth Cheung (@kennethdavid) reported 23 minutes ago

  @UberJumper @Rogers Might be faster to open a new line and then cancel the old one. This is one area they really need to improve.

• 
  Peter J. Kampe IV (@plkampe) reported 26 minutes ago

  @HoneyboyWilson6 @Rogers I NEVER had a relationship with @Rogers

• 
  Cheryl (@CCintoronto) reported 29 minutes ago

  @RogersHelps No one answers tech support on the phone?!

• 
  barrieguynow (@barrieguynow) reported 30 minutes ago

  Wonder if @rogers will ever have a customer service department? Anyone know? Might help their business if they actually hired some customer service reps.

• 
  Tammie (@tammie__cross) reported 34 minutes ago

  @RogersHelps I do have a case open. I’m trying to understand why the Fraud number requires an extension to speak with someone, when an extension isn’t provided until a case manager contacts you. How is a customer supposed to reach Fraud directly?

• 
  Chris P Bacon (@pozpiggy86) reported 35 minutes ago

  So @Rogers promised me IN WRITING that my price was guaranteed for 999 months. Now, only a few months into having the service, and I get my bill only to find that Rogers has raised their prices, directly in violation of the contract. #CRTC #CCTS

• 
  Comrade Vanilla (@comrade7449) reported 37 minutes ago

  @RogersHelps @RogersHelps why are hold times for support hours? Businesses can’t run when you can’t get ahold of your ISP

• 
  Paranoid Android (@Marvinmeentende) reported 43 minutes ago

  @RogersHelps I did not acquire any other internet service here yet.

• 
  Arsalan S. (@arsalansaleem_) reported 44 minutes ago

  @RogersHelps @RogersHelps so update, my 2g plan is not updated from last 5 days apparently because tv box was not received by Rogers, mentioned by CS, i just received email from rogers that box is received, but I still don’t see my plan getting updated. What a pathetic service #Rogers #****

• 
  FK (@dagdakiayaz) reported 44 minutes ago

  @RogersHelps Hi, since my landlord is not willing to help with this issue or allow me to have the drywall opened to access the Rogers cable, I’m unable to proceed with the installation. In this situation, can I cancel my internet plan without paying any cancellation or early termination fees?

• 
  Kathryn Taylor (@katinedmonton) reported 46 minutes ago

  @Rogers you need to do better with customer service. 4 times with AI and no way to speak with anyone.

• 
  Yegor Sharangovich replaced Breadman (@FierySharky) reported 48 minutes ago

  Sportsnet really wants people to pay more for way ******* less. Once again, **** you @Rogers @Sportsnet

• 
  mvllyy🌺 (@mxlsii) reported 51 minutes ago

  @Rogers home internet down and it hasn’t even been a week since switched over to this provider. Lack of accountability and unreliable

• 
  Puck Scholar (@PuckScholar) reported 56 minutes ago

  @BenLypka @h_n_z @Rogers Why do you need a podcast approved by rogers? There are plenty of independent creators you could choose to support

• 
  Bonnie Burgess (@bonnieburgess) reported 56 minutes ago

  @DebraMHaak @Rogers Our Rogers customer family talked about this situation just the other day. & It's only going to get worse with AI now fielding calls.

• 
  Shawn Tock (@TockShawn) reported 59 minutes ago

  @RogersHelps @rogers: 15 hours with no internet, using my @telus phone as a hotspot. At 8 am, you said it'd take 4 hours to fix. Then 4-6 hours. Then the Rogers outage page kept extending the resolution time by an hour. Now an agent told me 24 hours. WTF? Unacceptable.

• 
  Doug the Spud 🇨🇦 (@DThespud15601) reported 1 hour ago

  Hey some decency from a large corporate entity that historically has been absolutely awful to its customers. This isn't publicity or anything. Nope. Continue this behaviour, and I might change my mind @Rogers