Rogers Outage Report
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (57%)
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TV (13%)
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Wi-fi (13%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Halifax, Toronto, Calgary, Nepean, Montréal, Edmonton, Surrey, St. Albert, Whitby, Barrie, Québec, Markham, Milton, Oshawa and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax |
Internet | |
| Toronto |
Wi-fi | |
| Calgary |
TV | |
| Nepean |
TV | |
| Montréal |
Internet | |
| Edmonton |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa Shakespeare
(@LSHAKES11) reported
@RogersHelps waited over half hour on your automated callback to have it ring 100 times when call was transfered then hung up on. Your website gives me an error message when tring to perform simple task. Your live chat left me hanging to provide me a live assistant. Help!
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Aaron Steel
(@AaronSteel1971) reported
@Rogers The first one was such a good movie, how could they mess this up so bad? Bad acting, awful special effects. It failed as a superhero movie and as a comedy.
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Michael Le Blanc
(@jedicurling) reported
@RogersHelps Just curious, why am I receiving phone calls from front-line staff for an issue that was supposed to be escalated to a supervisor / manager MONTHS ago, before receiving a phone call from said supervisor / manager?
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Lucas #BLM Blaney
(@LucasBlaney) reported
@Rogers The fact I have to leave your company after almost 20 years of being a customer to get offered the best plans by your people is idiotic. Figure out a better business model. Reward loyalty.
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Fernando
(@_Nundo) reported
Hey @RogersHelps Do you guys still service lobby building cameras that runs on the lobby watch channel? If so, who can I talk to about sending someone to repair my building's lobby camera? Customer service hasn't been helpful. Thanks in advance
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Dubh Glas Distillery
(@TheDubhGlasD) reported
Hey @Rogers, perhaps it’s time to update your website and LTO’s so that your support staff don’t get complaints (like this one) when trying to upgrade. #Fail #Rogers There must be consumer laws against this...
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Joe Morra
(@JoeMorra2) reported
@RogersHelps I mean it’s pretty bad I have to turn off my wifi and switch to Data to sent the last tweet right ???
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KeystoneCapper
(@KeystoneCapper) reported
@Rogers Yeah the service is great for about the first 6-8 weeks. Then speeds slowly start getting throttled back. Calls ensue. Suddenly speeds magically work again for a few weeks. Rinse and repeat 20 times a year. Go ahead Roger's call me a liar. Tell everyone you don't throttled speeds
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Aline Bou-Diwan
(@AlineBouDiwan) reported
@RogersHelps is Rogers internet gonna go down every two weeks ???? Majority of people still working from home. Had to cut my shift short 🙄
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Annette O'Gorman
(@NettyO22) reported
@RogersHelps I have tried at least 4 times to reboot the digital box and we are still seeing the same issue this morning. I am about to try again now.
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Matt Lavergne #MelnykOut
(@mattlavergne) reported
Pretty gross of @RogersHelps to not even try to help customers to keep their monthly rates reasonable during a pandemic ... They have made a BILLION dollars in profit this year, while people struggle ...
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Joe Morra
(@JoeMorra2) reported
@RogersHelps I’ve gone through the trouble shooting already with “George”
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Alexander Brown
(@AlexTKBrown) reported
@knhutchie @Rogers Experiencing the same issue over the list few days.
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Neha
(@tiya3110) reported
@Rogers You guys keep changing your offers every minute on your website, and when i call to ask for it your support doesn't even respond properly. I just got a phone and plan with Rogers and to be true i felt pathetic about your services and customer support. I am going to cncl
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Shanna
(@ShannaPritchard) reported
from
Toronto, Ontario
@RogersHelps rented Wonder Woman 1984 and kid 10 stopped the movie by accident. Now the movie won’t load or play from where we left off.... help!
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Chris Plouffe
(@Chris_Plouffe) reported
@RogersHelps @LeoRautins @blackbeltreview I called into Rogers Support today. They have told me that this is a known issue. I have a ticket for it. The issue has been open for a month. I am very upset as well.
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Brian Shiller
(@bshiller) reported
@Rogers Worst movie of the year. Just awful.
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Kim Hutchison
(@knhutchie) reported
Hey @Rogers why am I unable to login into to various apps TSN Sportsnet etc with my credentials even though we subscribe to these channels and was able to@fo so previously. Definitely something glitchy happening
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TdotTrucker
(@TdotTrucker) reported
@ToddRei64764696 @Rogers So I’m not the only one. Using @Fidomobile home internet which uses Rogers. No internet service either near Eva / West Mall.
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Pat Casullo
(@PatCasullo) reported
@RogersHelps anyone else in Whitby having internet issues?
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Thomas Duncan
(@DuncanFotoJourn) reported
@Rogers Get back to your customer service phone lines since after 20 years you’re still experiencing higher than normal call volumes.
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Heather
(@liznunntravels) reported
@RogersHelps can you help?! I set up my dad’s account online to watch TV from the other room and it switched the billing to online from paper. He needs a paper bill. #help.
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Gordon
(@gordboi) reported
@Rogers I wish I could get that $30 back. Just terrible
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Mandeep Singh Saini
(@mandeep_0172) reported
@RogersHelps Dont buy anything from them. This company is fraud. I ordered iphone 12 pro on boxing day and they have cancelled it without my permission. Now they say I have to pay extra money to order that again. Bullshit Moving to @TELUS again. They have a great customer service
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Joe Morra
(@JoeMorra2) reported
@RogersHelps I’m getting tired of investing MY TIME to fix a service I PAY FOR. I’ve invested enough of MY TIME. Please just send the pods so I can start getting the service I should be for what I’m paying for.
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Todd Reid
(@ToddRei64764696) reported
@Rogers what's going on with the internet outage in the 427/401 Etobicoke Wear Mall area?
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Elmvale Kevin
(@KBHone) reported
Honestly, what has happened to @RogersHelps customer service?! Just wasted an hour on the phone, unable to find the right internet package for my needs, and hung up needing to go in to my local store during a pandemic! Time to switch providers!
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Maya Principle
(@maya_principle) reported
@CyaraBird Gotta love the monopoly that @Bell_Support and @Rogers have in this country! Charge an arm and a leg and we still cant get good service anywhere in this country
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Annette O'Gorman
(@NettyO22) reported
@RogersHelps Tried to reboot Nextbox again this morning and same problem. Cannot see any channels. We can see the guide and are able to view shows on Crave. Would appreciate some assistance.
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Andy Buday
(@Hurka) reported
@RogersHelps @yuumipancake Wow, not even enough respect to spell their name correctly. With this amount of detail in their PR, just imagine how fine their tech support will be.