Rogers Outage Report
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
-
Internet (60%)
-
TV (14%)
-
Wi-fi (10%)
-
Total Blackout (8%)
-
Phone (5%)
-
E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Markham, Toronto, Surrey, Victoria, Medicine Hat, Pickering, Nelson, Calgary, Hamilton, Brampton, Montréal, St. Stephen, Deep River and High River.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Markham |
Internet | |
| Toronto |
Phone | |
| Vancouver |
Internet | |
| Surrey |
Internet | |
| Markham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Jayson Rogers
(@JaysonRogers14) reported
@RogersHelps Service has been working fine here the whole time since the storm, now cable box won't connect and I'm lucky to get 10mbps download on the 500mbps plan
-
Joe Mugim
(@JoeMugim) reported
@RogersHelps @RoseyTc7 Don’t reference this page if you’re not actively updating it. It’s completely useless information. Is Ottawa in southern Ontario? I don’t think so and is there just outage in southern Ontario or many throughout Ontario and Quebec?
-
Abu Stocks
(@AbuStockss) reported
@Jboneman1973 @RogersHelps @Rogers You must also work at rogers, cause you didn’t read my tweet either lol. I understand the cause of the outage, take all the time you need to fix it….I just need more mobile data to tether…
-
Janet M E 💉 💉 💉😷🇨🇦
(@magenta_3) reported
@RogersHelps is there an internet outage in Scarborough ON today/this evening?
-
Tracy Shoüldice 🇨🇦 ❤️ 🇺🇦
(@TracyShouldice) reported
@Ppanetta1 @RogersHelps Our Ignite service was also down before the storm. This is why it would be helpful for Rogers to explain what's actually going on.
-
John C
(@jgc3692) reported
@Rogers please ask Kevin Kieth if a warm transfer to a team manager in customer service should take over 35 minutes in a queue. Do the staff not know what a warm transfer is? Or do they want to keep us waiting till we drop off? No accountability in Rogers that I can see.
-
Kimmie G
(@KimmyG6) reported
@RogersHelps I did. I called Tech support and they shot a signal. Thank you for your quick response!
-
Derek Jewson
(@DerekJewson) reported
You guys call me and put me on hold @Rogers I’ll just hang up everytime lol
-
Tammy
(@tammy_b_m) reported
@RogersHelps Bell now has a two week installation waiting period, I guess I wasn’t the only customer @Rogers lost this week.
-
Mr. Siberian Coal Miner
(@SiberianCoalMin) reported
rogers moment when the internet goes down for 20 minutes for the 500th time a week @Rogers GET GOOD AT NOT GOING DOWN 500 TIMES A WEEK
-
Michael 🤪
(@whitelightnmike) reported
@RonjnJeremy When i spend hundreds of dollars a month for a service yes i am entitled to voice my frustration. Please hold while i check my privilege with the free 5 gigs of data i got thanks to @Rogers @RogersHelps. #FirstWorldProblems #onlygodcanjudgeme
-
Lauren Sheil - Financial Advisor
(@laurencsheil) reported
Dear @rogers. Your customer service sucks. We’ve been without service since Saturday. We can’t even call 911! it took you 4 days to even acknowledge a problem, and still no updates or expected eta for restoration. Neighborhoods on bell have been up since Sunday. #switching
-
Lauren Sheil - Financial Advisor
(@laurencsheil) reported
@RogersHelps Thanks for the corporate double talk. I’m not interested in excuses. I want results. The only service that is down in this neighbourhood is yours. Let me know when you decide to do your job. K2G 6W1
-
Just A Guy
(@SeaGetKraken) reported
I can't even watch anything with my kids because the ****** @Rogers internet buffers and freezes like hell every night after 7PM because they refuse to fix the overloaded node in my neighbourhood.
-
Lexi_007
(@AlexisKnott) reported
@RogersHelps Your “Rogers Service interruptions” forum seems silly. It only mentions power out in southern Ontario, no mention of eastern Ontario (Ottawa). I’m finding no details, information, help, service, updates, on any platform. Am I not looki. In the right places?
-
Tony R
(@mvp2k996) reported
@SNBets @Sportsnet @Rogers Instead of promoting dreaming about gambling to make money and killing my sports viewing experience with poor produce and lame host delivery betting segments How about promoting working and self-respect to make money?
-
Lorraine
(@lo_rainne) reported
@RogersHelps Is there any update on when K2C is going to be repaired?? We had service up until power was restored yesterday. Anna isn't very helpful. People with Bell in my building have service, but no Rogers or Fido customers.
-
Joe Tinoco
(@oprimo) reported
@RogersHelps any outages in Ajax (L1S postal code)? Internet has been down for hours here.
-
Alison Campbell
(@Alimaccam) reported
@RogersHelps @Rogers Not going to get a straight answer to my direct questions. Just wanted some idea what might be involved on Rogers end once Hydro does what they need to do so I can plan. Days or weeks to resolution? Disappointed no customer service. Will remember when Bell brings Fibe to my area.
-
Tracy Shoüldice 🇨🇦 ❤️ 🇺🇦
(@TracyShouldice) reported
Hey @RogersHelps ... we are niw five days without Ignite. I understand that the storm was bad last Saturday. What I don't understand is the lack of visibility to the nature of the outage & what is being done. Transparency fosters trust. I'm in area code K0A.
-
McRae
(@jonnymacro) reported
@RogersHelps You guys down in London? All my friends with Rogers are experiencing horrible service.
-
Debbie Hall
(@dhall67) reported
@RogersHelps any info on outage in the Heron/Walkley Road area..went out around 3:30pm but can't get any info on when it is expected to be back on line
-
Captain Joystick
(@JoystickCaptain) reported
Hey @RogersHelps, I'm in London, southeast quarter and have been getting intermittent latency issues for the past few hours. I'll call it in tomorrow if the issue persists and prevents me from working, but thought you might want to notify the techs in case its a wider outage.
-
Ppanetta
(@Ppanetta1) reported
@RogersHelps @TracyShouldice I’m going on day 7 with no data or wifi. Rogers can’t give an ETA. Everyone else in my area got service back two days again once power resumed. I e had power since Sunday but no service since may 19.
-
Judy 🇺🇦
(@JudyAnjowski) reported
@RogersHelps @LSignorella Seriously? Last updated Sunday - all it says is problems in Southern Ontario. Maybe you should check the info in a link before sharing it?
-
tj_taylor42
(@Taylor42Tj) reported
@RogersHelps after a storm in toronto my internet sucks why?
-
Wayne Fletcher
(@WayneFletcher) reported
@RogersHelps Hello I'm looking for an ETR for internet service for my area - Ajax....the whole neighborhood is without internet service
-
Derek Jewson
(@DerekJewson) reported
You guys call me and put me on @Rogers I’ll hang up every time lol
-
Sam
(@vinessaxo) reported
@RogersHelps Just wondering if there are any updates as to the progress of fixing this issue? my internet was working ON the day of the storm but stopped 2 days after and is still not working? this is a cellular data eater
-
Michael Lifshitz
(@IllumAbilities) reported
@RogersHelps @bwgreen999 Small suggestion. Maybe considering your customers have already been put out not having their service, maybe instead of putting the burden on them to chase after compensation, give everyone a credit for the time without services?