Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Midland, Simcoe, Toronto, Vancouver, Kitchener, Cambridge, Brampton, Milton, Oshawa, Halifax, Calgary, Haldimand County, Newmarket, Roblin, and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Internet | 1 minute ago |
|
Midland
|
Internet | 57 minutes ago |
|
Simcoe
|
Internet | 1 hour ago |
|
Toronto
|
Internet | 1 hour ago |
|
Vancouver
|
Internet | 1 hour ago |
|
Toronto
|
Wi-fi | 1 hour ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
🎭 Sändi Cöle 🎭 (@Sandra_Cole44) reported@RogersHelps I've been on hold for 20 minutes. Is there an outage or what in the St. Clair Avenue West area?
-
Carol (@zephryus47) reported@CTVdavidspence @Rogers Been there done that. Telus is just as bad
-
Elizabeth Bryant (@wheelgirl77) reported@RogersHelps Still showing no outage at 90 Waller Street in Whitby but modem is still blinking yellow and I’ve heard from neighbours that their Internet and all their services are down too.
-
Yogi (@TheYogiPatel) reported@RogersHelps I need help with registering my online account. I don't have access to my account number & I don't have any way of retrieving it from any of the online services. Also, when I insist on getting in touch with a customer service person, the AI assistant disconnects the call.
-
Nosrep Ekafa (@nosrepekafa) reported@Rogers why do you guys suck so bad?! Hours wasted on your customer service today just to be put on hold for the 10th time. Absolutely brutal! I’m a new client and already wanna cancel.
-
Jay (@jjfromthebl0ck) reported@RogersHelps C213408415 How much longer until internet service is restored in my area
-
Yogi (@TheYogiPatel) reportedJust to inform you guys @Rogers - if a real human is reading this. Your online customer services need to include real humans. The AI assistant doesnt resolve any issue. I have to now visit a nearby outlet to get my issue resolved.
-
Alexis Gee (@lexomatic) reportedAnybody else have their @RogersHelps internet be completely unstable this weekend & require power cycling every few hours? #Toronto
-
Free & Fair (@CanadaMate) reported@RogersHelps @Rogers what a disappointing experienced conversation with your top rep today. Never have i thought Roger's CS support level has gone to so low quality now What a terrible start of the day speaking to someone from Rogers this morning 👎
-
#HonkHonk! Who's Afraid of Dr.Virginia Johnson (@HonkHonkDrV) reported@RogersHelps shittiest service ever
-
🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported@RogersHelps As soon as I got off the Chat line with the issue resolved. It is acting up again.
-
Marcella🇨🇦🇺🇦 (@grg_mc) reported@RogersHelps Is anyone working at Rogers today? I"m on the phone.... 2 hours, Chatted with bots that direct me to tech supprt and all I need is a new box as I have been walked through every step available and still No Signal.
-
Dershland Gaming (@DershlandGaming) reported@Martyupnorth @Rogers are the biggest peices of **** Cell providers. I remember back in the day when I had a Sony Ericson when data was charged by the KB. Rogers used to send me advertising txts every day or so, and was charging me data charges for them to send me ads. Soon as I noticed I got more than $120 refunded from being nickled and dimed by their shiester fraud, then cancelled service and never looked back (20 years ago).
-
🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported@RogersHelps Nope. Sorry but I want nothing to do with a tool that is going to give me more runaround and being bounced around more that I have been over several hours. I have a service appointment but they made a mistake and keyed in June 3rd instead of June 2.
-
Adam Pankratz (@adamjpankratz) reported@Rogers your Xfinity app doesn’t work and your service since you took over Shaw is brutal. It the embodiment of why competition is needed in this country. Awful.
-
🎭 Sändi Cöle 🎭 (@Sandra_Cole44) reported@RogersHelps this is ridiculous I was on hold for 30 minutes the tec failed to tell me to unplug the cable books a tec call ends I decide to unplug the cable anyways now the internet is back on but now I have to cancel the tec another 30 minutes on hold.
-
Sanka Jayasundera (@Zenblime) reported@Rogers rogers tech support is the absolute worst!!! After waiting two days for 6 hours each with two ppl left to go they cut me off!! This company should be broken up get rid of their monopoly. Its cos of this they toss around
-
Behrose Agha (@MullahBehrose) reported@Rogers I have been calling for the last two days regarding my bill. The wait time goes more than an hour then the CSR (mostly from India) finally attends and takes about another 40 minutes, putting me on hold in between multiple times and finally hangs up, without resolution.fyR
-
🇨🇦Sharon Ledwell#ElbowsUp (@bluetsauvage) reported@RogersHelps @CCTS_CPRST I have already restarted my phone. I have reset the network settings on my iPhone. We have reset our network router. None of it works. I believe your provisioning group needs to make a change to allow wi-fi calling on my line.
-
Meekz (@T_Messam) reported@Rogers I haven’t had services with you in years and your customer service has gone to the pits of hell.
-
Gio (@giovexpo) reported@RogersHelps Ok You Convinced Me Before I Cancel My Service. I will Call Them
-
1S ry (@ryleeshaetv) reportedwhy are we hiring customer service reps that can't even form a proper sentence & sound like they have zero clue what they're even saying themselves ? my left big toe has a higher vocabulary than the person i just spoke with. that was a literal nightmare. @rogers
-
Alexis Gee (@lexomatic) reported@gfliverpool9966 @RogersHelps Progressively worse since Saturday full outage since Sunday 10pm. My original ticket was closed as resolved w no notice but new streetwide ticket created. Still ongoing check outages page every hour and see projected completion extend 1 more hour. Solidarity
-
D (@thenameisdlo) reported.@Rogers it takes your online agents to look up when my contract ends and if there is a fee that is associated to temporarily suspending my serivces? The CS has definitely gone down hill....my god.
-
squirtldmishrts (@squirtldmishrts) reported@RogersHelps @Sportsnet fix your game feed. Your background ads are messing with the quality. Can't see the ball, bat, batter or all three.
-
Zerve (@Captain_C2) reported@RogersHelps You know damn well it was cutting out non stop last night too don't give me this ****
-
PickemMMA (@PickemMMA) reported@MannySforza @Rogers hey bro, have you filed a CCTS complaint yet?
-
Mahmud Abdulla (@CanImmConsult) reported@Rogers Hello. Has your tv and internet system in Richmond Hill, ON crashed? No service
-
starrgh (@Starrgh) reported@dhewlett @Rogers "Moving" Internet service is such a scam. It's much easier to disco and set up new! I hope you have him an earful. You know he blew up a solar system right?!
-
Elizabeth Bryant (@wheelgirl77) reported@RogersHelps Talk to the AI is the only advice you can give me? How about fixing this?! Have your tech guys target my building and fix it. I’ve done all the level one tech-support stuff, now it’s on you guys. Why do you always put the onus on the customer to figure it out?