Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (15%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Mississauga, Brantford, Surrey, Toronto, Newmarket, Owen Sound, Calgary, Oshawa, Montréal, Edmonton, Hamilton, Vancouver, North Vancouver, Stratford, and London.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 3 minutes ago |
|
Mississauga
|
Wi-fi | 45 minutes ago |
|
Brantford
|
TV | 52 minutes ago |
|
Surrey
|
Total Blackout | 3 hours ago |
|
Toronto
|
Internet | 4 hours ago |
|
Newmarket
|
Internet | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Like A Dad (@likeadad) reported@RogersHelps do you still provide support via X?
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Bonnie Lee (@stitchlady) reported@RogersHelps I have reached out to tech support on previous occasions when this happened and all they do is reauthorize my modem etc etc. The issue keeps happening! Its always during a game on the 4K channel so obviously this is part of the problem!
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SAMIR PANDYA (@ss_pandya) reported@RogersHelps Yes I did after almost 3 hours. They mentioned it was network related issue and it got fixed after 12 hours! Surprisingly my wife and neighbors who are all on Rogers have no issues at all! Its my business phone and I lost 12 hours of work without satisfactory explanation. Thanks
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bree (@bree_2002) reported@RogersHelps I live in saskatoon and i am seeing why I cant text is there a outage somewhere or what's going on
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xism (@josh27281746) reported@Rogers worst internet company ever
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Leanne Cormier (@cormierleanne71) reported@RogersHelps why is the internet down in NB and how long before it is restored
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Kirtan Trivedi (@Mr_Rich_Dot_Com) reported@Rogers I port my sim to rogers. The sales guy did something and I dont have any sim with me from last 2 days. Stores are close no support. And you guys pitch urself as tier 1, really shittiest service so call tier one rogers
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Victoria Joss (@VictoriaJoss) reported@RogersHelps I haven’t used the tv remote for so long, I’m nervous attempting to find the audio settings. Not sure who to hire to help solve this.
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Wut? (@_TheCaptaincs) reported@RogersHelps Trying to get Rogers to match the price your competition offers. Your staff sit in a room full of other support staff with no mic dampening so that you can barely hear them over the chorus of other terrible employees. And they barely speak English. -10/100 experience.
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SIMPLY SINGH, HUMAN 🇨🇦🇵🇸 (@sarabjeetsj) reportedYes, they were finally able to resolve the issue. That’s said, @Rogers @RogersHelps need/s to seriously look inside, to address the intrinsic arrogance & the staffing issues if you all wish 2 really retain your customers! These gaps will surely move the customers away from u! Bye
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Simmsation (@Simmsation) reported@MapleLeafs @Rogers cut the **** and get serious. build a contender and tell Ed Rogers and temu Pelley to stay ******** out of having anything to do with the Leafs hockey operation and hire actual seasoned and successful operating hockey guys, no more stooges or DEI promotions.
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ZynadineZidane7 (@ZynadineZidane7) reported@RogersHelps Game finished I broke the box in frustration.. do you guys have crazy glue to fix this?
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Jean C Rodas (@Antihero_07) reported@RogersHelps I’m working from home and again not service in the beaches area. Worst service ever seriously.
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@drhillarypimlott.bsky.social 🏳️⚧️🏳️🌈🇺🇦🇬🇱 (@Dr_H_Pimlott) reportedI am so sick of the lack of .@Rogers care 4 customers even if they are at one remove. We have mobile phones with @Rogers & we have to change that, too. They are the worst company I've ever dealt with - I even worked for them decades ago. Time to break up these monopolies!!
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Atul Prajapati (@Atul_Prajapati_) reported@RogersHelps Several attempts have been made and It’s been back and forth a lot. Already paid $480 appx in the name of Rogers as they asked but now asking another $333 in a separate email. It’s just a poor customer service with lack of transparency in the process and looks like a classic scam pattern when they keep asking to pay and pay. I entered in a good faith paying month to month basis and that was processed as well. But, it’s been a week they keep asking more and more even though I have a good credit history.
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Engineer_Trader (@Engineertrad) reported@RogersHelps You ****** your dumb service still not working
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Ginger Edwin (@GingerMEdwin) reported... public, children (outside of schools please), domestic violence victims and more, as well as backup systems when @Rogers shuts down the country. Yeah, I said it. And please keep expanding the #AskAngela training. 3/x
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line eraser (@cdntruthseekr) reportedHey @Rogers 👇 as if your company isn’t already one of the worst
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Lynne Pelser (@LynnePelser) reported@Rogers @CRTCeng Easter weekend. Multiple outages. Inability to worship on any device & zero warning. Why is it Canadians cannot have reliable internet service or choice in providers? Absolute failure @rogers
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Charlotte Clarkson (@starbarry) reported@RogersHelps Login works on my computer just not on my phone or the app.
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Rick Blaine (@JayJjtml555) reported@RogersHelps ..so after 3 months calling and sending emails, ad messaging on here Rogers actually got someone to get it straightened out....So I get my phone today...go to their welcome email and hit the link provided to set up phone...One wd think Rogers would have a link that doesn't go to a webpage of theirs that say 'OOPS..wrong page]..this is a continuation of a very dark insane comedy of errors from these people..How many others got phones and hit the same link and Rogers doesn't fix it???
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FWIW (@orangeEred68) reported@l3v1at4an @Prxodiigy @Rogers But, we’ll fire Air Canada’s CEO because he didn’t issue one particular statement in French.
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@drhillarypimlott.bsky.social 🏳️⚧️🏳️🌈🇺🇦🇬🇱 (@Dr_H_Pimlott) reportedWe deal with an indie 4 internet but they rely on @Rogers cable. When we need help to resolve an (ongoing) issue they contact @Rogers. I call Monday & have to wait 4 Wednesday am but .@Rogers reschedule 4 Weds pm & then reschedule on Wed noon 4 Friday but no-one tells customers.
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shawna (@shawnasativa) reported@RogersHelps i know you want to make it frustrating/difficult to remove a channel because you’ll lose my $3 a month or whatever it costs, but if i can add a channel with two clicks of a button, it should be JUST as easy to remove it. cancel channel. confirm. done. how can i do it myself??
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🟣Aubrey Harris (he/him) @aubreyharris.bsky.social (@aubrey_harris) reported@Rogers internet has been down in Toronto Beaches area since this afternoon. Repair time keeps being pushed back. I hope they actually have people working on it. My neighbour uses rogers, my provider uses rogers - now my long weekend plans are in disarray. An update would help.
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Alireza Assadi (@assadiAlireza) reported@Rogers Waiting 30+ minutes—twice in one day—to reach Rogers Communications support is unacceptable. As you grow, customer service needs to improve.
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Heather Woodyard 🇨🇦 (@puffingrrl_h) reported from Parham, OntarioWhy on earth did @RogersHelps make my life so difficult when I was attempting to report a payment. Between their website not working, their joke of a phone system, and then reporting it via my phone browser but being told I was authorized to do that. I had words.
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Jonathan Spivak (@jonsp01) reported@RogersHelps Once again Rogers Xfinity Streaming App (RXSA) doesn't play live TV nor plays back saved programs from the cloud PVR on Android 16 devices (cell & tablet). I have no problems with RXSA on my old S8 cell phone running Android 9. The issue was fixed now it's a problem?
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Ann (@Yvrscribe) reported@RogersHelps is there an outage in South vancouver?
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Mike Drake (@MikeD340706) reported@RogersHelps No but I've had an ongoing issue that hasnt been resolved and it's been 6 months and your company has done zero to remedy it. First yo I send me a faulty phone, then you lose it while being repaired. This has been going on since October. Absolutely ridiculous