Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Edmonton, Vancouver, Midland, North York, Collingwood, London, New Tecumseth, Adjala-Tosorontio, Toronto county, Surrey, Mississauga, Calgary, Ottawa, and Dieppe.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
2 hours ago | |
|
Edmonton
|
TV | 3 hours ago |
|
Vancouver
|
Wi-fi | 3 hours ago |
|
Midland
|
TV | 5 hours ago |
|
Toronto
|
Wi-fi | 5 hours ago |
|
North York
|
Wi-fi | 6 hours ago |
Full Outage Map
Community Discussion
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Taylor (@WilsT24) reported@RogersHelps is there anyway to get help? Called the store and can’t help set up tv and home phone… telephone to Roger’s has hung up on us because they are too busy for 5 days straight.. how can this be this hard?
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Vale Sol (@ValeSolS) reported@RogersHelps so difficult to reach help through all your channels! Chat has a wait of 100 ahead of me, I’ve been waiting on the *611 for almost an hour without any detail of how much I will have to wait and you don’t answer your DMs. Service was so good years ago!! Garbage now
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Howard Knopf (@howardknopf) reported@CRTCeng What are you going to do about @Rogers HORRIFIC new AI help and support system?
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Clint (@clintculture) reported@RogersHelps Your frontline support team already wasted 5 hours 35 minutes of my day. I have tallied all calls and AI chats and there are such long queues that end with being cut off. It is despicable disrespect for your clients’ time and lives. Your CEO made $15.45 Million last yr. HIRE MORE
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🅱️azazy🎷🦆 (@senseibuyang) reported@Rogers genuinely embarrassing how horrible your support is, how are you guys a multi billion dollar company and having problems like this it , i am genuinely mind blown
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Sydella (@newfiegirlrules) reported@RogersHelps I would appreciate someone contacting me directly since trying to get to the appropriate dept doesn't seem to be possible through so called "customer service"
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Harrichr (@harrichr) reported@RogersHelps It doesn't matter what the issue is. It's an embarrassment that you would EVER have a customer or potential customer wait on hold longer than 10 minutes. That is a corporate choice.
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Stacks_₿s (@stacks_sats) reported@Rogers @Fidomobile WHY IS YOUR CUSTOMER/TECHNICAL SUPPORT TEAM SO BAD!? NOBODY SPEAKS FLUENT ENGLISH AND IT TAKES DAYS TO GET A CALL BACK. Ridiculous. Slap in the face to customers who have been with you for years. I'm switching.
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Abdelrhman Shoieb (@AbdelrhmanShoi1) reported@Rogers now I want to contact Rogers mobile services for my line and your website is very bad you can't find direct access to customer service support and this ANNA it is not helping at all The most bad experience I ever had
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KIRO Service Consultation (@ampharan) reported@Rogers why is Roger’s go out of their way to do dumb things? Closed our cell accounts, almost a year ago , finally got a refund owed then now charge us with roaming. What is wrong with you ? Bad terrible service
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Tony (@Tony45190554669) reportedAnyone else wasted more than 4 hours on hold with @Rogers and their pathetic new AI garbage? Something is wrong here.
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John Valdellone (@JohnSavageDJS) reported@RealDonBradshaw @Rogers Gimenez is probably feeling better today that's why they sent Davis back down.He's not starting but if needed he can come in late in the game
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🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reportedThank you to Zara at @Rogers management office. I feel like she gets the problem and has escalated it urgently to fix it. 🙏🙏🙏 I'm right.
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Howard Knopf (@howardknopf) reported@Rogers @RogersHelps new AI interface is WORSE THAN HORRIBLE. The online support is also AWFUL.
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EscaL8R (@EscaL8R) reported@Rogers this is unacceptable. For months we’ve tried to fix my elderly parents’ bill after forcing them to upgrade their TV pkg. Now it’s doubled, you force us online to dispute charges when they have no internet, and you’re kicking me off the phone for “high volume.” #caregiving
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Tanya Gil (@yiya2110) reported@RogersHelps Is there an internet outage in Edmonton? We're in the west end.
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Kimberley Hall (@KimHallCRE) reported@Rogers I have been trying for 3 weeks to make changes to my account. Call volume is too high to answer, waited online for a "live agent" who couldn't help me, then I finally got through to a customer solutions and the call disconnects. It is unacceptable client service!
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GoodMorning 💋♥️✨❌⭕️💫👠 (@LJW61) reported@RogersHelps I requested Shaw come to my home on Sunday, August 16. You guys never showed up, you owe me a $75 credit. Shaw did finally come to my home on Saturday August 22 and did the work they needed to do. Two days later the box Rogers just worked on is ripped open wires are missing.
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Deborah Tood🌎💡☕️☀️🎗️🇨🇱🇨🇦🇦🇹🇮🇱 (@DebTood) reported@JonFraserTF Will the young people at the @BlueJays game tonight be able to afford tickets in a few years? Stupid TAKE from @Rogers as per usual.
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Sarah Norton (@JediCowgirl) reported@RogersHelps #Calgary, AB, Beltline internet has been down for hours. What's the #status?
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🇨🇦 Shonna 💜TAEMate💎6v6🐥 (@shonna_74) reported@RogersHelps Well I had no internet ALL day yesterday. Had to tether to my cellphone all day for work. Pretty obvious there was an outage. Still haven't had a call. Please resend the purolator labels and issue a refund for charging the 2 phones to my account
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LifestyleDigs (@TheLifestyleDig) reportedJust got annoyed by 2 @Rogers ******** who came to the door and put one of the dogs I'm housesitting into a frenzy. Like I give a **** that Rogers is doing work in the area. You couldn't have just quietly left a flyer for the homeowners to read when they return?
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GoodMorning 💋♥️✨❌⭕️💫👠 (@LJW61) reported@RogersHelps Rogers has the WORST business practice ever. Please pass that along to your Executive Office.
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Axel (@AX0G0) reported@Rogers, on hold for 2 hours. Get through to a "customer support specialist" on hold for another hour. The phone then starts ringing and sends me to the rural rogers department. I'm in a wheelchair without a phone. I moved and am trying to setup my services. Awful #Toronto
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GoodMorning 💋♥️✨❌⭕️💫👠 (@LJW61) reported@RogersHelps Hi, I tried to do that however, Rogers wants to attach it to my home address and charge me $75 if I’m not home when they come around to fix a box that is in the laneway and I’m only notifying them as a courtesy. Horrible business practice. I’ll contact Executive Office.
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Kanuk1 (@Kanuk110) reportedYou have the worst customer service on the planet. Just bought MSLE and can't answer a phone..over an hour on hold and the ****** guys and gals at the top are raking it in..may the lord bless you with something incurable @Rogers
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Toronto Guy (@doubledouble416) reportedHey @Bell_Support/@RogersBiz/@RogersHelps if you're gonna fire or let anyone go; fire/let go AI customer service
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Jeff B (@jeffbhere) reported@Bell your customer service is the worst in the world 19 yrs as a customer 6 hrs dealing with an issue Your loyalty is insulting offering a $15 credit bc im such a good customer and loyalty will do anything to keep me Guess im done and you dont care @Rogers happy to chat
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Taylor (@WilsT24) reported@RogersHelps can’t get through on phone, store can’t help.. can’t get a response here. Why is it so hard to try to purchase a home phone service? I must be doing something wrong??
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scott kimberley (@skimberl_scott) reported@Rogers hi - ive been on hold since 9 am (its 10:30am now) - i got your credit card and am trying to link it to my cell acct - what is it going to take to get someone to pick up the phone to help a client out?