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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

August 14: Problems at Rogers

Rogers is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 59% Internet (59%)
  • 13% Wi-fi (13%)
  • 11% TV (11%)
  • 8% Phone (8%)
  • 6% Total Blackout (6%)
  • 3% E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Langley, Montréal, Calgary, Newmarket, London, Victoria, Kitchener, Edmonton, Vancouver, Mississauga, Ottawa, Oshawa, Toronto county, and Strathroy-Caradoc.

CityProblem TypeReport Time
Toronto Internet 2 hours ago
Langley Wi-fi 2 hours ago
Toronto Phone 6 hours ago
Montréal Wi-fi 7 hours ago
Toronto Internet 8 hours ago
Toronto Internet 9 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • Marvinmeentende
    Paranoid Android (@Marvinmeentende) reported

    @RogersHelps I did not acquire any other internet service here yet.

  • GunGnome
    Gun Gnome (@GunGnome) reported

    @Battleship63 @Rogers Starlink would be better, yeah. As much as I'm annoyed with this 5G unit having frequent service interruptions I have to give it credit for being inexpensive. It's only $40 a month. It's also convenient because it's relatively small and I can take it anywhere with me.

  • 1CanadianPilot
    SHANNON (@1CanadianPilot) reported

    @AtomicSh0cker @GunGnome @Rogers Also there is the storm factor but crazy how it never keeps snow on it. Like... witchcraft. Lol

  • FerronRay11491
    Ray Ferron (@FerronRay11491) reported

    @belle_levesque @Rogers Don't get me started with those *******. We moved to Panama in December and they're still trying to get money from me. Told them to come down and try to get it.

  • BenLypka
    Ben Lypka (@BenLypka) reported

    Reminder: @Rogers shut down several radio stations across the country to help fund and produce crap like this

  • Boud34
    GoldenInAStetson (@Boud34) reported

    Could you fix the replay/resume feature on your app? Whenever I return to an episode I was watching, it starts from the beginning instead of picking up where I left off. It’s annoying @discoveryplusCA @Rogers

  • BellaChanelT_O
    💫 5iveThaGoddess 💫 (@BellaChanelT_O) reported

    I need assistance and I literally called 13 times within the past 2 hours, only to be given the runaround and get hung up on. I don't call Roger's for this exact reason. I need one simple question answered and your AI cannot help. What's going on over there? @RogersHelps

  • kutti_no_1
    your favourite kutti (@kutti_no_1) reported

    people ask me why as i as a canadian hate the raptors. it’s because of this ****. private equity is killing sports in the us. @Rogers is killing sports in canada #knicksin5

  • neerajmehra3
    Neeraj Mehra- Hotelier (@neerajmehra3) reported

    @RogersHelps Calling a customer at 9:00 PM to push a service upgrade is already unacceptable. What made it worse was the agent arguing with me and insisting that yes its the right time , Is this really how Rogers trains its call-centre agents? #north bay #rogers

  • Strigah_steph
    Steph's Coping Strategies (@Strigah_steph) reported

    @Lidsville @Rogers This sounds like when I was being called by Telus for months about their security service. I kept asking to be taken off the list, they kept calling. Telecoms are evil

  • pozpiggy86
    Chris P Bacon (@pozpiggy86) reported

    So @Rogers promised me IN WRITING that my price was guaranteed for 999 months. Now, only a few months into having the service, and I get my bill only to find that Rogers has raised their prices, directly in violation of the contract. #CRTC #CCTS

  • UberJumper
    Tyler Higgs 🇨🇦🌻 (@UberJumper) reported

    Absolutely ridiculous service from @rogers. Two plus hours on hold, 3 transfers, asked to dial a different line, transferred to a closed department and an hour and 50 minutes off and on hold. *still* not resolved. Last person at least tried to help!

  • barrieguynow
    barrieguynow (@barrieguynow) reported

    Wonder if @rogers will ever have a customer service department? Anyone know? Might help their business if they actually hired some customer service reps.

  • Ady_Co
    A Co (@Ady_Co) reported

    @RogersHelps No other cell service goes down as much as Rogers’. I have no doubt the techs are doing all they can. But the higher ups need to prevent this from happening in the first place.

  • CanadianNunya
    Nunya 🇨🇦 (@CanadianNunya) reported

    25+ minutes on hold with @RogersHelps @Rogers After they NEVER cancelled a phone upgrade months ago when told to. ****** way to do business. 😡

  • magsdabomb
    mags (@magsdabomb) reported

    @Rogers what happened to your customer service? 20 year customer here and I cant reach anyone for help, you hang up saying youre busy and every chat disconnects. How am I supposed to get help? Its been a week of consistently trying. Ombudsman info please

  • SheilaC17730851
    Sheila🇨🇦C (@SheilaC17730851) reported

    @RogersHelps @J6273456386507 Nope. Unacceptable. Over 24 hours. Terrible customer service.

  • HAC_N800
    Harold and Jean (@HAC_N800) reported

    @RogersHelps It always amuses me that the standard response is “check the website” - if your internet and phone service is out, and like us, you don’t have a smart or cell phone, that’s not a thing one can do easily.. have you though of an IVR message that informs of outages?

  • CyranoYvr
    *Ro𝕏anne* (@CyranoYvr) reported

    @GunGnome @Rogers @Starlink I found you a customer...

  • zeissikon1
    Dave Allen (@zeissikon1) reported

    @RogersHelps @suefarah_ You don’t have a phone support team. It’s insanely difficult to reach someone at @RogersHelps (insanely is putting it mildly).

  • UberJumper
    Tyler Higgs 🇨🇦🌻 (@UberJumper) reported

    @kennethdavid @Rogers It's so bad. 4 hours today on hold/calls with them. Had to dial in 3 times. I think I finally found someone that knows how to do this... but we'll see if he can move the shaw emails to the rogers account he just created.

  • appleton_banana
    banana Appleton (@appleton_banana) reported

    @RogersHelps No, not a review. You used to be able to get customer service help for any subject on social media messr (ie fb) Now you are sent thru a rabbit hole of the Rogers website. I want to talk to a human not AI bot about being permitted to pay on the due date of my bill as I have been

  • Manansood20
    Manan Sood (@Manansood20) reported

    @Rogers I was even considering getting a Rogers Mastercard, but after this experience and the way this issue has been handled, I’m definitely reconsidering that decision. I’ll also be switching to another network provider because I no longer feel comfortable using Rogers.

  • bordenone
    Rob (@bordenone) reported

    @Expos4ever10 @Rogers Exactly. We will be paying for this **** forever. He’s pathetic

  • The_Dumbening
    F-Word Scissorhands (@The_Dumbening) reported

    @settofaze @Rogers Please Note: I am not in favour of it getting cancelled (**** Rogers and everything they've done the last 12 mos)

  • Blacktop_Cowboy
    Blacktop Cowboy (@Blacktop_Cowboy) reported

    @GunGnome @Rogers I have the same problem, except I'll be in the middle of town and it happens

  • DebraMHaak
    Debra Haak (@DebraMHaak) reported

    I don’t think @rogers has customer service anymore. Waited 45 minutes on a call that disconnected. Waiting online - 2 hours at this point.

  • GunGnome
    Gun Gnome (@GunGnome) reported

    @LukeCharbonnea4 @Rogers Kinda ****. Not sure what it's advertised at but we get like 10mbs lol But it's fine for what we're doing, including streaming TV. Would NOT be enough for many devices doing things at once though.

  • Darlow012
    Darlow012 (@Darlow012) reported

    @GunGnome @Rogers Because what are you, the customer, going to do about it, switch to Bell or Telus 🤑🤑🤑 They got us good

  • mxlsii
    mvllyy🌺 (@mxlsii) reported

    @Rogers home internet down and it hasn’t even been a week since switched over to this provider. Lack of accountability and unreliable