Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Calgary, Edmonton, Vancouver, Winnipeg, Montréal, Toronto county, Markham, Surrey, Mississauga, Barrie, Dieppe, Newmarket, Wasaga Beach, and Vaughan.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 4 hours ago |
|
Calgary
|
Wi-fi | 4 hours ago |
|
Toronto
|
Internet | 5 hours ago |
|
Edmonton
|
Internet | 6 hours ago |
|
Toronto
|
Total Blackout | 6 hours ago |
|
Vancouver
|
Wi-fi | 7 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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🇺🇸 COZY PATRIOT 🇺🇸 (@tlessard23) reported@OttawaKevin613 @Rogers Pretend you're a new customer with the prompts. You will get through way faster. I do it all the time with any service.
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John Tucci (@john_tucci) reported@RogersHelps So I didn’t get a call at 3 PM from tech support. I can’t say that I am surprised. Who can help me? I’m not spending another 5 hours on the phone. Please DM me and I’ll give you my number.
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Dave Dickson (@Dkcdickson) reported@RogersHelps Meanwhile bell is offering me triple the bandwidth for 40% less money…. But I need to get internet back today so that’s a topic for after you FIX my service
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Christopher Castle (@Scissorb0i) reported@RogersHelps Yes. It’s all recordings though it seems to have stopped lately. And for some reason the on demand, seaon 4 episode 1 issue of Strange New Worlds contains an episode of The Librarians and not Strange New Worlds at all. It’s a bit of a mess.
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Joe Ferreira (@JoeFerr50679872) reported@CanadasLeafs @Rogers Terrible service always
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Jess Gibbons (@JG_GizmoJones) reported@RogersHelps Been on hold since 9am. Great customer service
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Katie🌼💛☀️ (@k_mclean) reportedIf @Rogers door to door salesmen don’t stop coming to our door we’re actually going to cancel all our services and go to @Bell - CHECK WHO YOUR CUSTOMERS ARE BEFORE YOU HARASS THEM WEEKLY, YOU HAVE ALL OUR BUSINESS 🫠🙄😡 my god
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Bruno Alexandre Vieira (@victor95) reported@CanadasLeafs @Rogers It was so stupid when they changed that.
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𝓝𝓸𝓼𝓯𝓮𝓻𝓪𝓽𝓾 (@ActualNosferatu) reportedWhy on Earth is the wait for tech support nearly an hour. INEXCUSABLE. @rogers
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Hugo Fortier (@hugofortier) reported@Rogers nope my problem with Rogers are not solved. And I am way past NDA with rogers... So if you don't want me to drop all my 0day on rogers... Figure it out...
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Greg Richardson (@Captain23222) reported@RogersHelps Actually I managed to get that fixed but now I need to transfer my old account's outstanding credit to my new account. Can you help?
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Orange Cone (@CanadianPylon) reported@TELUSsupport @Rogers @Bell Cancel with Telus. Horrific customer support/ understanding. They just cost me 80k on a mortgage renewal. My credit card for autopay had expired, and I missed it. I’ll own that. My account went 30 days over, and when I got that notification I immediately rectified it, paid in full, and put in an updated CC number. They outright refuse to take the late payment off my credit report for the mistake. I am 51 years old. NEVER one late payment ever. This dropped my credit score 86 points, and now on my upcoming mortgage renewal I cannot get the preferred banking rate as a result, and Telus outright refuses to help. I’ve been a loyal Telus customer for a decade paying 350+/month for all their service’s, and hold close to $100k in Telus stock and this is the treatment I am getting for an honest mistake. Use any other provider. I will make it my life’s mission to make sure nobody signs up with Telus going forward. Friends, family members and employees included. I’ve tagged Bell and Rogers on this so they can share it with others to use as marketing to win new customers and show how you don’t treat a long time customer.
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Jacob Phillips (@JacobJPhillips) reported@RogersHelps If It Was A “General Inquiry” I Wouldn’t Be Asking For An Agents Help..
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Steve (@SteveD29) reported@RogersHelps Oh I spent an hour on the phone and was told yes even though you didn’t use the service you could have so we will charge you 210 bucks still
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djlennywhelan (@djlennywhelan) reported@CrissieC @CanadasLeafs @Rogers If you’re speaking of that Anna garbage, it’s completely useless
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George Lahay - Go Bills (@I50133Of) reported@CanadasLeafs @Rogers But I bet you won’t cancel
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Jean Robert Fournier (@DjayBobb) reported@CanadasLeafs @Rogers Customer service needs to improve, so ******* frustrating @rogers
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@416ash (@416ash) reportedWhat happened to @rogers??? They used to have people you could talk to. Just want to renew my $230/mo+ bundle, and I can't get any help except from a dumb voice agent. They used to have better call response times than Bell, now they may be worse.
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Antonina Banks (@antonina_b69872) reported@PierrePoilievre @Bell @Rogers SERVICE AND SERVICES PROVIDERS
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Michael Gallo (@galloots1313) reported@cityofluv2020 @RogersHelps @Rogers Had to cancel. Going back to bell. Rinse and repeat.
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Zeall S. Mehhta (@zeal_mehta) reported@RogersHelps It used to work before I moved the service to new address then it suddenly stopped working
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djlennywhelan (@djlennywhelan) reported@RogersHelps @CanadasLeafs Yeah, he’s a complete idiot who never thought that new batteries might solve his problem. Just pick up the ******* phone and help people with their issues with your ****** equipment…..
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Brett Zubot (@bzubes) reported@SportsnetPR **** you @Rogers 🖕🖕
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Jimbo Jones Senior (@JimboJonesSr) reported@CanadasLeafs @Rogers Lol I was on hold with them for over 2 hrs couple of weeks back. That was after showing up at a Rogers store where they make you buzz an intercom , "move in front of the camera" ask you what you want then tell you to call CS that they can't help. Lol
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Shawna R (@shawna_r80) reported@RogersHelps Yup, already given up. Moving a few spots forward in 20 minutes means one loooooong wait to speak to tech support. PSA for future Rogers customers - don’t say you weren’t warned. Your customer service is an absolute joke. Be embarrassed.
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Steve (@SteveD29) reported@RogersHelps I haven’t used it in over a year zero internet services used by me from you. Instead of asking me you guys took it upon yourself to charge me 210 bucks for something I never used you guys are stole from me hope your proud. Refund my 210 you stole
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Love My 7 Wood (@LoveMy7Wood) reported@HeartPatient105 @Rogers @RogersHelps I had to dump their cell service because of a dropped 911 call near my cottage. That is unconscionable.
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Knxwhun.🇯🇲🇵🇸🍉 (@Knxwhun) reportedWe got our @Rogers modem today and they are already going through an outage lolol.
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Goug Dilmour (@CanadasLeafs) reported@CrissieC @Rogers I tried that as well but it is currently down.
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ROCKETMAN (@GenXHockey) reported@CanadasLeafs @Rogers Rogers is the worst. Swapped to Telus again... much better this time around.