Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Barrie, Toronto, Ottawa, Bayham, Vancouver, Kelowna, Calgary, Mississauga, Montréal, Brampton, Waterloo, Surrey, Markham, Castlegar, and Nepean.
| City | Problem Type | Report Time |
|---|---|---|
 Barrie
|
Internet | 3 hours ago |
|
Toronto
|
Wi-fi | 4 hours ago |
|
Ottawa
|
Wi-fi | 5 hours ago |
|
Bayham
|
Internet | 5 hours ago |
|
Toronto
|
Internet | 7 hours ago |
|
Toronto
|
Internet | 15 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Todd Talbot 🇨🇦 (@toddtalbot07) reportedHey @RogersHelps, waited patiently for a billing chat rep (75 ahead of me). Finally get on, basically tells me to wait for 35 mins only to provide a reference number to fix a simple billing issue. The level of service is at an all time low. What are you guys doing????
-
SJ (@cafveteran) reported@Rogers you have horrible customer service: 1. Your AI is utterly useless. 2. I call in and have to go through your AI and other prompts only to be told that you cannot handle the call at this time due to high call volume. BS. You don't make people do all that only to tell them that you can't do your jobs. 3. I receive a discount through your Rogers Preferred Program as I'm a veteran. It's through the CF One program. I received not one, but four emails recently to confirm that I am still eligible for the program. Well duh, I'll always be a veteran! 4. I've been trying for over a year to change my address with your various systems, yet you still have my old address. 5. I went into one of your physical stores to try to resolve all of these issues and was told that there was nothing that they could do for me. The gentleman wanted to help, but he showed me where he was restricted by your own systems to fix the problems. 6. This is all on top of your complete and utter failure to safeguard my phone number from being stolen in May 2025 at one of Chatr Mobile kiosks in the St. Laurent Shopping Centre in Ottawa. The thief then went into multiple bank locations and stole $75,000 from me. Police were contacted and have an arrest warrant out for the thief. Get better customer service and protect our privacy.
-
Ronnie Turner (@TookARonTurn) reported@treverleblond @RealDonBradshaw @Rogers Isn’t it wild? Terrible takes and constant negativity. You know how the adage, “It’s like a car crash — it’s awful, but you can’t look away.” That’s how I feel with bozo here. I couldn’t imagine having to have a dinner or spend some time in-person with him.
-
GoodMorning 💋♥️✨❌⭕️💫👠 (@LJW61) reported@RogersHelps I called to let Rogers know and they want to have me wait around for three hours and charge me $75. If I’m not home will they come and fix a box of which I am just giving them a courtesy notification and do not need someone to attend my home and it’s not attached to my acct.
-
We the north (@Goodfellas_TO) reported@Rogers customer service is a joke. Their agents have zero clue how to handle calls anymore. They hang up, transfer your call to another agent without any warning. It’s honestly embarrassing.
-
fish on (@3dartsforme) reported@Rogers gee down again for hours, worst inet anywhere
-
_.damien5 (@damienvermande5) reported@RogersHelps the ETA for the fix on the outage keeps getting pushed back, how can I know someone is actively resolving the issue?!?!?
-
Thoughts When I'm High (@highafagain) reported@Rogers your customer service is BS. I have been trying to call for weeks now for something your FAQs and AI can't help with, yet everytime you're experiencing "extremely high call volume" and hang up on me. If you're that busy why don't you HIRE MORE PEOPLE!!!!
-
Dman (@mcmanus17) reported@RogersHelps can you please get your equipment fixed. Having lengthy outages every few days is not acceptable. Keep being told “there’s on outage in your area” without any clarity as to what is happening.
-
shoeboxgold 🇨🇦 (@vmdesousa9) reported@blogTO Unfortunately, the rival is as bad as @Rogers
-
Stephen Cunliffe (@scunliffe) reported@RogersHelps your AI automated phone system is terrible. If the AI hears "Human", you need to send the caller *directly* to a human agent. Anything else is disrespectful and annoying. The "higher call volumes... unable to accept your call" - #Disconnect is bad.
-
GoodMorning 💋♥️✨❌⭕️💫👠 (@LJW61) reported@RogersHelps Hi, I tried to do that however, Rogers wants to attach it to my home address and charge me $75 if I’m not home when they come around to fix a box that is in the laneway and I’m only notifying them as a courtesy. Horrible business practice. I’ll contact Executive Office.
-
Forecheck, Backcheck, Pay check. (@WillKneelander) reportedWhy is @Rogers asking me To consent to use my voice as validation? This is insanity and privacy issues just waiting to happen.
-
not ali (@paigeslesb) reportedsee how bad you are. i'm switching too @Rogers
-
SJ (@cafveteran) reported@Rogers It took over an hour, primarily on hold, to finally get only one issue resolved, i.e. the correct address. When I demanded to know what type of compensation Rogers was willing to offer me, the customer service person proceeded to argue with me, even after I demanded to speak with a manager. I will be considering different options for my cell service and I recommend that others do the same as well. I never thought that I could get worse customer service than Bell, but Rogers has exceeded that.
-
djlennywhelan (@djlennywhelan) reported@RogersHelps Bull! The call cuts off after 2 hours, and I’m Not starting again. Either someone contacts me for a service appt, or I’m returning every piece of your ****** equipment to one of your useless outlets
-
Markets, Options & more📈 (@Markets_Options) reported@Rogers @RogersHelps But @Rogers tells me this morning, despite emailing me the channel lineup that I am supposed to have, that I dont have the channels I was promised (in writing by the way), and they won’t do anything for me unless I pay more. I have 3 days left to cancel in my 10 day period… 3/n
-
OJE (@odugwamen20) reported@RogersHelps @RogersHelps @Rogers Wifi been out since 12am this morning , outage map is not even working. when is this going to be resolved?
-
Claudio Rocchi (@ClaudioRocchi1) reported@Rogers I have been trying to call customer service all day. Get same message we are to busy call again later. I would expect better from a company like yours.
-
MAPLE SYRUP BADDIE (@dabiggbaee) reported@Rogers you guys are starting to piss me off. My wifi isn’t working and my help chat is only being offered in French when I’ve never selected French. Fix my wifi before I get upset fr.
-
Carole Farhall (Khaligirl) (@CaroleFarhall) reported@RogersHelps Hi, I received a phone call saying I will be getting a big discount on my account $225 and it will go down to $149 on my next bill and this promotion is not a contract promotion also I will get a new phone for free the Samsung Galaxy S26 ultra to keep and they will send a
-
Vicky Baum (@vickyrobinbaum) reported@Rogers-My Mom is upset as she waited 37 minutes to find out what channel the ladies US Open tennis is on. Nobody answered. This is entertainment for her. We had a Rogers outage for a full day last week-Internet, cable, phone; the guide button hasn't worked since. Pls help.
-
Kanuk1 (@Kanuk110) reportedYou have the worst customer service on the planet. Just bought MSLE and can't answer a phone..over an hour on hold and the ****** guys and gals at the top are raking it in..may the lord bless you with something incurable @Rogers
-
Abdelrhman Shoieb (@AbdelrhmanShoi1) reported@RogersHelps @Rogers still am trying to reach your customer services and you are keeping me on hold for up to 20 minutes without any response
-
@HolyDegenerate (@RandySaretzky) reported@RogersHelps how am I suppose to get service? I’m in Thailand on hold for 2 hours and hung up, I canceled a cell line. They are still billing me and they require to call but hold for 2 hours and then hang up? THE WORST CUSTOMER SERVICE ON THE PLANET 🌎
-
Strouder (@strouder1974) reportedHet @Rogers your telephone AI is garbage, completely useless. Put real people back on the other end so actual help can be given! AI is not the way!
-
Toronto Guy (@doubledouble416) reported@RogersHelps Was able to reach out to them; they offer is higher than what Bell gave me (and you don't offer/allow hime phone service; if I don't take the full package, including tv; which i don't need)
-
TML Bro (@1987boy25) reported@Cheeko905 Its gonna be worst thanks to the new 100% owner of MLSE @rogers
-
🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported@barry416 @Rogers And unfortunately I'm not in Canada, so a @Rogers store isn't an option. By the way my issue is still not fixed.
-
nacef karim (@nacef_karim) reportedWaited 2hours 08 minutes to get help for @Rogers, no answer and the call was disconnected. Wouaw, no words to describe the experience!!!!!!!!