Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Alliston, Courtice, Nepean, Calgary, Toronto, Newmarket, Richmond Hill, Surrey, North Vancouver, Burnaby, Moncton, Coquitlam, Creston, Orillia and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Alliston |
Internet | |
| Courtice |
TV | |
| Nepean |
Wi-fi | |
| Calgary |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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NRI NBCC INDIA MONCTON NEW BRUNSWICK CANADA
(@NbccNew) reported
@RogersHelps Rogers communication is the worst communication of the Canada. i will see you in the court
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Shannon
(@shannon_1977) reported
@RogersHelps I have not had TV or Internet for close to 24 hours. Used your ask Anna, who indicated there was no outage, called support, told there in fact was an outage, now I have received a text saying the issue is resolved and the case is closed ….but it is not!
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Miriam Porter
(@MiriamRiverP) reported
@RogersHelps Hey @RogersHelps it’s been 7 hours trying to get help with my email not working - I am told to just keep waiting on hold…any idea when it will be fixed? Tech support said they have no clue and hung up on me. 🥹
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Lucia Clark
(@lucia_clark) reported
@Rogers @RogersHelps My MIL with Alzheimers who relies on calling her family for help 30x a day has been without a landline since Thursday morning. Earliest service call was for Saturday 2pm to 4pm and then it was cancelled. Hmmm @Bell was on my UNPLOWED street on a call.
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Rachel Levy
(@CoachRache) reported
@Rogers - seriously???? I’ve been on hold for tech support for over 3 and a half HOURS!!!!
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Marmite Shyamalan
(@dmerrick04) reported
No #Leafs on #CBC again! Guess I'll go F myself! Another @Rogers + @NHL screwjob. Rogers is the worst thing to happen to hockey since Gary Bettman. #HNIC
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M79 aka Manny79
(@cdnwallguy) reported
from
Vaughan, Ontario
What is going on with @RogersHelps I’ve been on hold for over four hours waiting for tech to resolve my email issue. It’s bloody ridiculous.
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Shannon
(@shannon_1977) reported
@RogersHelps Making your customers hold for up to an hour at ANY GIVEN TIME to speak with Customer Service. It’s going to be another hour to report my case is not resolved and needs to be reopened. DO BETTER LIKE YOU COMMITTED TO!!
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Mike
(@mikesports1992) reported
@RogersHelps @Nonnie44522641 I am locked out of my email as well. On hold for 1.5 hours to have tech support tell me they have to transfer me to a another support tran with at least a 3.5 hour wait. This is ridiculous. @RogersHelps
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Christine Mak
(@pxlbarrel) reported
@Nonnie44522641 @RebeccaO1340 @Rogers I have the same problem. Can't access it through webmail or my phone. However, for some strange reason, Outlook on my laptop can get my mail. That tells me it's a Rogers problem not my password.
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ash 🐧 jayhoon
(@imhyungover) reported
@laurensalmon17 @Rogers What number did you call, I can’t even reach a support agent at all only pre-recorded promts
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M79 aka Manny79
(@cdnwallguy) reported
@Nonnie44522641 @Rogers I've been on hold for 4 hours trying to speak to tech support to resolve my email issue. They need to get their **** together.
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Nonnie
(@Nonnie44522641) reported
@RogersHelps Well 5 1/2 hours on hold waiting for a tech support manager to pick up the phone. I listened to crappy elevator music & repeated message not to verbally abuse works until I couldn't any longer. I think @Rogers got hacked. Others having issues too. Server Maintenance, BS!
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The.Petite.Rad.Girl
(@PetiteRadGirl) reported
@RogersHelps What is going on, I have been on hold 8+ hours, several phone calls you keep disconnecting and you just removed any access to my email I had for the last 18 years, and stating you can't resolve the issue!!! WTF is GOING ON?
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Paras Aggarwal
(@ParasAg25809754) reported
@Rogers The worst customer service I have ever experienced. I got a new connect from Rogers 3 months ago and they plan included a free tablet, which I never received till date. Even after many emails and phone conversations there is no one who is willing to help.
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Mike Stankowitsch
(@mstankowitsch) reported
@Rogers seems to be having a mass email outage. Why would we ever let a merger with @ShawInfo go through @RogersHelps
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Lauren Salmon
(@laurensalmon17) reported
@Rogers have been waiting on hold for level 2 support for 3+ hours now because my @rogers.com email all of a sudden stopped allowing me to access it. There has to be a better way.
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Lynne Morris
(@LynneMo06719552) reported
Husband can’t get a hold of Rogers to rectify why he can’t get into his email account. 4 hours on the phone trying to get support. #rogersfail @RogersHelps
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Michiemouse
(@MichieBrock) reported
@Rogers are you any further ahead with getting the email problem sorted out? And was there a breech that numerous people are locked out of their email?
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Jeff
(@justjeff032971) reported
from
Spruce Grove, Alberta
@Rogers has destroyed the @hockeynight brand #Sportsnet sucks!
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Rose Folk
(@BobcatRosie) reported
What is happening with our email @RogersHelps ? No answers, no news. Some people are wasting their time being on hold for hours. It’s like tech support has left the building and we’re all alone, email-less. This is not good at all.
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Rebecca🌂🐔🍷
(@RebeccaO1340) reported
@Nonnie44522641 @Rogers They'll never admit it if they did!
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Nonnie
(@Nonnie44522641) reported
@RogersHelps Did the bot thing online, did the human agent online, told to call tech support so I did that. Talked to TS agent who said they couldn't help but the manager could. Put me on hold for a TS manager.. 4.5 hours ago.. still on hold for said manager.
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NRI NBCC INDIA MONCTON NEW BRUNSWICK CANADA
(@NbccNew) reported
@Rogers i am getting frustrated from your service you are luting the customer without informing the customer. Next step i would take to court . Rogers communication is the worst communication of the Canada.
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Ian Heath
(@iansheath) reported
@RogersHelps email access has been down for 24 hours. DMed you over six hours ago. No response yet. Please help.
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Christine Mak
(@pxlbarrel) reported
@RogersHelps Is there something wrong with email/yahoo? I can't access my email by webmail or iPhone but I can access it through Outlook (set up as imap). It's not my email...it's a server problem then. Any idea when this will be fixed? No email by cellphone is not convenient.
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Maureen O'Neill🇨🇦
(@reenie2) reported
@Rogers cannot access my email so I check re-set password and for the last two hours I’m getting something went wrong! Come on Rogers, get it together! This garbage happens every 6 months for no reason
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Paula Silveira
(@Paula_csv) reported
Not even a response after almost 5h? Starting to rethink if this company was a good choice. Last time I had billing issues it took me more than a month to fix it. Unacceptable @RogersHelps @Rogers
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James Stadnyk
(@uke37) reported
@LowestOfTheLow @Rogers Got that one too as soon as I used my phone in NYC! Too bad I couldn’t get the actual first day free.
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Pantelis Diakoloukas
(@PDiakoloukas) reported
@Rogers Does it really take days to fix your Rogers Member Centre? 3 hours to get someone to access my own account? Your rep told me its normal for Rogers to change my pw! Tell me, is that true?