Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (58%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Miramichi, Edmonton, Newmarket, Toronto, Surrey, Niagara Falls, Calgary, Winnipeg, Mississauga, Ottawa, Owen Sound, Langley, Grande Cache, Dieppe, and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Miramichi
|
Phone | 3 hours ago |
|
Edmonton
|
Internet | 10 hours ago |
|
Newmarket
|
Internet | 11 hours ago |
|
Toronto
|
Internet | 11 hours ago |
|
Toronto
|
Internet | 11 hours ago |
|
Toronto
|
Internet | 11 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Obi (@kynetics) reported@RogersHelps I can receive calls but cannot make calls. What do you mean "if I switch to a different network"? I only came here with my Rogers sim.
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Future (@Future2025to28) reported@RogersHelps I’m an old school, need to talk to someone to make sure my issue is resolved. Please fix your billing customer call line! It’s not fair to hold the phone for hours with no response. Thank you.
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Chris (@stevkev1701) reported@JordanSpinks42 @Rogers Bell was no better 5 years ago. That leaves Telus, and their customer service sucks
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Chris Conley (@ResearchChat) reported@Yuvrajsv1rk @Rogers Having the exact same issues with @Rogers 2 hours on hold (which appears to be the time limit for their hold-status) and then told by the automated voice to call back another time and disconnected. Did you get anything resolved?
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Erin Madden (@ErinMaddenYWG) reported@RogersHelps @RogersHelps - need resolution on this in the next hour or you’ve lost customers who have been with you for over two decades.
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Hafeez Noorani (@feezy_does_it) reportedWtf @Rogers why does it take 5 calls to get a ******* phone upgrade done properly?
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Michelle Rempel Garner (@MichelleRempel) reportedKItchener area @KellyDeRidderMP issues a statement on @Rogers radio station closures in her community. It's insane that companies like Rogers get extreme preferential treatment from the federal government, and then do stuff like this.
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Mark Walker (@mwalker1533) reported@RogersHelps how can I get help for my internet service. 3 months ago I was promised 90$ per month for 24 months. im now being billed for 125 including tv wich i never agreed to. holding on phone for hours end with no help. chatbot absolutely useless
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Ray (@creaturesohabit) reported**** @Rogers **** @Bell But guess what we are forced to have little choice in Canada in dealing with for phones and internet? Either way, they win in the long run.
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Chris (@Islander2026) reported@Rogers your customer service is the worst I have ever experienced. I'm not sure the person I spoke with today had a functioning brain. Do better.
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Cole Smith (@_Cole_Smith) reported@RodMakeKidsBald @Rogers Less than two days after 1000s of Western Canadian fans travelled to Seattle to support the Jay's and Rogers removes their games from the airways out here. Evil
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Deb (@Deblet1) reported@RogersHelps I don’t mean to be rude but you are asking many questions for what? If you read my posts I did not get any resolution and clearly no one is sending a modem given three transfers and not one of the staff knows who handles it. Tech put me to Customer Care they put me to legacy
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Erin Madden (@ErinMaddenYWG) reported@RogersHelps Your agent is telling us you can’t come until Jul 12. It was supposed to be done yesterday. If you can’t make it I’m sure Bell would be happy to help us.
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James Riley (@thejamesriley) reported@RogersHelps spent 3 x 1 hour calls w spt after merged w Shaw, u still couldn’t allow me access 2 my mobile account. They said would call back. Never did, was 3mos ago. I have called support 7 more times, waited, call hangs up. Today cut my phone off. I can’t see bill. Not good
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Bob Pickard (@BobPickard) reported@UniforTheUnion @Rogers The abrupt way Rogers turned off these stations was needlessly disrespectful to the employees let go and to the people in the communities affected whose listenership over decades supported the company with advertising dollars. You just don’t deal with staff and consumers so callously – no notice and crappy communication like they mean nothing. But this is the culture of Rogers under Edward Rogers and his beancounter CEO who don’t have the character and class to treat their stakeholders right.
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JPG (@JPGonVI) reported@rodmickleburgh @Rogers Every issue somehow ends with you demanding someone else fix it. Government, taxpayers, neighbourhoods… always someone else.
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king of shadows (@Zish22) reported@Rogers how come when I call in to speak with someone your system hangs up on me without putting me in a queue? what type of customer service is that? Also why is near damn Impossible to get a hold of someone? honestly the worst customer service.
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Stephie (@itzStephieLynne) reportedAnyone else having issues with their @Rogers @RogersHelps mobile service in Toronto rn?
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MH (@mhthefoodie) reportedGot a telemarketing call from @Rogers they hung up on me when I ask them to address me in French #RUDE
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BCSnowbird (@Finsup22) reported@RodMakeKidsBald @Rogers Hear hear. Never understood the Blue Jay love out west. We’re taught to hate all things Toronto ( even more so as of yesterday) but fawn over the Jays. Hoping that stops now
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DANIEL Sedmak (@sedmak_daniel) reported@RogersHelps @MissMapleCda Internets been down 2 days no update or any help from Shaw/rogers @RogersHelps you suck!!!
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Gail Reeves Reid (@gareeves) reported@RogersHelps @drodro1924 Well for the past few weeks my calls are dropping- call fail or I have a bad connection.
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Don Bradshaw (@RealDonBradshaw) reportedThat’s some award-winning journalism there. 🙄 It’s not like the #BlueJays50 have 742 other serious problems that could be addressed. It’s a below-.500 ball club with numerous players in slumps but yeah, go ahead and focus on their toy box. Keep cashing those @Rogers paycheques.
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Em (@moonlitnachos) reported@Rogers how am I supposed to report a downed / low-hanging wire that is preventing me from accessing my property if I am not a Roger’s customer? 2.5 hours on hold for your customer service team to refuse to speak with me because I am not a customer.
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Vern Fecteau (@dandoo65) reported@Rogers so internet/tv are down for past 6 hours at least, on phone with rep for over an hour, nothing, can send rep in 2 weeks!!!! So find out others are out as well, a tower is down, but the rep knew nothing… #flinflon
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Diesel (@xxxDADDYCOOLxxx) reportedIs there worse customer service and support than @Rogers
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Em (@moonlitnachos) reported@RogersHelps Hi Eric. I spoke with two different Technical Support reps and both told me they could not help me because I wasn’t a customer. I have already been on hold for 2.5 hours, I am not calling back to wait on hold again. If someone can contact me, I will speak to them.
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The Sad Canuck (@drsmk0) reported@Rogers I’ve never canceled a subscription so fast. I’d rather illegally stream games than give my money to a garbage corporation. **** Toronto. **** Rogers. **** Sportsnet. All you guys did was piss off the West. I hope everyone follows my lead and cancels their subscription. Garbage
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Alison S. (@yidchick) reported@RogersHelps @mattklopot Rogers is bs they don't actually want to help it's lip service
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Kevin Green (@greener_k) reported@SadClubCommish You guys really are the best and will sorely be missed….for now. I will be eagerly awaiting your return in whatever form that is….in the process of cancelling my @Rogers cable service.