Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (57%)
• TV (15%)
• Wi-fi (12%)
• Total Blackout (6%)
• Phone (6%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, London, Kitchener, Scarborough, Mississauga, Oshawa, Calgary, Montréal, Halifax, Edmonton, Bathurst, Clarington, St. Albert, Bradford West Gwillimbury, and Brampton.

City	Problem Type	Report Time
Toronto	TV	2 hours ago
Toronto	Total Blackout	2 hours ago
Toronto	TV	2 hours ago
London	Internet	2 hours ago
Kitchener	Internet	3 hours ago
Scarborough	TV	3 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrew (@PCWAndrew) reported 2 minutes ago

  @Rogers calls me so often to sell cell service I don’t want that it’s making me reconsider the services I do have. You should be able to remove me from marketing calls (and your third party marketing calls too).

• 
  Kapardhi (@KapardhiSarma) reported 3 minutes ago

  @Rogers when you have no possibility don’t promise.. you have pathetic service and you still charge the highest in the region. #leeches

• 
  🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported 5 minutes ago

  @RogersHelps 4 hours later, mostly on hold, I have been bounced around to people who engage long enough to figure out they need to send me somewhere else where I end up on hold AGAIN. I have a service booking They made an error on the day. I was told tomorrow a.m.; the notice is for JUNE 3!🤬

• 
  Ty (@xTylerB_) reported 8 minutes ago

  @RogersHelps anything going on with 5g mobile networks today? I have to force my phone to use LTE instead of 5g. If I keep 5g on, mobile data and sms not working

• 
  Kevin Salmon (@Kevin_Salmon12) reported 12 minutes ago

  Hey @RogersHelps I’ve had both games one and two of the #StanleyCup drop due to issues with the gateway device and can’t get it back in time to enjoy the game. Can I get a basic cable link up again or how about reimburse me for the issues #pissedoffhockeyfan

• 
  Love My 7 Wood (@LoveMy7Wood) reported 15 minutes ago

  @RogersHelps It's now an hour that I have been on music hold. I am calling billing for two reasons. One, I switched to Xfinity last week and I was told when it was set up I have to call to cancel my old Nextbox account as they are set up separately and getting Xfinity doesn't cancel the old one. Second, my Nextbox account had Crave and it's not on my new Xfinity account and I want to get it added. Both are simple but being on hold for over an hour with no end in sight is beyond ridiculous. No wonder people cut the cord.

• 
  Greg MacDonald (@JaysFanInNB) reported 17 minutes ago

  @BlueJays Thank you for blowing another lead. I wasn't watching this game & I won't. This team sucks. Fire John Schneider. For ***** sake, I've been saying this for years! Check my feed. John Schneider has no ******* clue what he's doing. He's continually costs us games. @Rogers

• 
  FancyOldLady (@FancyOldGal) reported 20 minutes ago

  @Rogers has done it again. Lost another load of emails - sent to byte heaven by Rogers. They don't answer the phone. Some BS about being too busy. No one can help recover my emails if they don't even know how to pick up a phone and speak in to it.

• 
  Myrna Lambert (@myrnalambert) reported 27 minutes ago

  @MikeDelpieroX @RogersHelps @Rogers I will look at the complaint route - but the issue is they are travelling and we need to contact the employee and we can’t. Horrible service - so disappointing.

• 
  KNugent4118 🇨🇦🇨🇦🇨🇦 (@KNugent4118) reported 30 minutes ago

  @ClunekMarika @Rogers @RogersHelps Unfortunately we don't have Cogeco available in our area. Damn monopoly.

• 
  Nishit Dey (@NishitDey1) reported 31 minutes ago

  @RogersHelps See this is what i was saying... instead of actual help just avoiding the problem... you would have jumped in if i was new customer.. Thank you for proving this. ... worse after service

• 
  Meekz (@T_Messam) reported 33 minutes ago

  @Rogers I haven’t had services with you in years and your customer service has gone to the pits of hell.

• 
  Michael DelPiero (@MikeDelpieroX) reported 36 minutes ago

  @myrnalambert @RogersHelps @Rogers Sounds like you’re stuck in their loop where support won’t solve it without the one person you can’t reach. At this point the only path that actually forces resolution is going through the CCTS complaint route (details on my page) otherwise it just gets bounced between agents.

• 
  IMPEACH-Now (@IMPEACHpedoNOW) reported 37 minutes ago

  @KNugent4118 @Rogers @RogersHelps I use Telus I did use bell but their internet sucks and they did the same thing

• 
  Yasin Nizami (@ynizami7) reported 40 minutes ago

  @RogersHelps Only if they can answer calls, waiting in queue for over 20 mins is you strive for? Only to not getting your problem resolved and had to call again. It SUCKS!

• 
  Ruby Dee (@Dee74692069Ruby) reported 41 minutes ago

  @Rogers = avarice and greed. They've never had any standard, let alone a journalistic standard. Hell, they don't give a **** about journalism. Just give them $ and they're happy.

• 
  Cross Fire (@BellaKissBanuta) reported 42 minutes ago

  @RogersHelps I noticed that you keep saying sorry to customers for not honouring your services. It doesn't make any sense because a customer cannot say sorry for not paying your bills, even if the quality of services is poor. Unfortunately, there is no incentive for that.

• 
  evanspence (@Loveataurus) reported 43 minutes ago

  @RogersHelps I was trying to get back on deferred payment and i got denied because ive had it twice once only my fault so its either lose my services or switch. I been a rogers customer for years to

• 
  todd sams (@toddsams15) reported 44 minutes ago

  @RogersHelps You people are **** heads for leaving your customers without services that we pay for i asked you people to fix a single problem and now we are without tv **** you!!

• 
  Michael DelPiero (@MikeDelpieroX) reported 44 minutes ago

  @_berg618_ @RogersHelps You've already explained the issue. They know what you need. A representative could simply call you and resolve it in a few minutes, but they won't. Instead they're asking you to spend more hours waiting on hold. Google "AI chatbot" and learn what they do. @Rogers #Rogers

• 
  Palvinder (@ppsgrover) reported 50 minutes ago

  @RogersHelps @Rogers I cancelled my Internet Services on 1 June 2026. I received a bill of $11.80 , why? Please cancel this bill. #Rogers #CustomerService

• 
  🇨🇦 UTDManish (@UTDManish007) reported 51 minutes ago

  @RogersHelps It's not yet setup. I received the email to setup the account, but while setting up it is asking for account number, which I don't have . I called customer care and still no-one shared. So I am frustrated.

• 
  MIke Dunne (@mike_dunne57622) reported 56 minutes ago

  I may need to cancel my @rogers contract

• 
  Chef Vivek Thakur ( Strategy & Operations ) (@VivekThakur1985) reported 56 minutes ago

  @RogersHelps My business Internet not working last 2 hours at langely Bc

• 
  Anne (@anelame) reported 56 minutes ago

  @RogersHelps Will open a complaint to crtc. Chat is non functional and phone line jammed.6h to try to make contact to fix a broken service I am paying for is appalling

• 
  Hank N (@HenryNg338) reported 57 minutes ago

  @Rogers @RogersHelps Hello Rogers, Two days ago your installation staff/contractor came to my neighbour’s house and installed a cable from your junction box and ran it over my tree on my front yard! That’s unacceptable and unprofessional. Please fix it immediately!!

• 
  Marchisio (@marchisiodj) reported 58 minutes ago

  @RogersHelps Doesn’t help - past 2 days no data service from Shaw to Bathurst in the morning

• 
  Gio (@giovexpo) reported 58 minutes ago

  @RogersHelps @AvisekhDas9 I Am Fed Up With The Rogers Us. Your Customer Service Us Not The Best If You Cannot Supply The Service Please Refund My Money

• 
  Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported 59 minutes ago

  @KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.

• 
  s. (@silmapps) reported 59 minutes ago

  It's hilarious that @Rogers is a communications company. The communication between departments within the company is abysmal. I'm so sick of their bs for someone who's been a client of theirs for over 20 years. They treat their loyal, never missed a payment customers like ****