Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Toronto, Edmonton, Kitchener, Guelph, Drummondville, Montréal, Barrie, London, Airdrie, Markham, Orangeville, Waterloo, Campbell River, and Sioux Lookout.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Wi-fi | 16 minutes ago |
|
Toronto
|
Internet | 30 minutes ago |
|
Edmonton
|
Internet | 5 hours ago |
|
Kitchener
|
TV | 5 hours ago |
|
Toronto
|
Internet | 10 hours ago |
|
Guelph
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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The Original PK (@paulkelly515) reported@RogersHelps Never got through and now it’s closed. Not a good system. How many times/nights should I expect to have to call before I get to speak to someone?
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Jim Stirr (@StirrJim) reported@CanadasLeafs @Rogers Same absolute appalling the customer or lack thereof service! Absolute disgrace and joke
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djlennywhelan (@djlennywhelan) reported@RogersHelps @CanadasLeafs Yeah, he’s a complete idiot who never thought that new batteries might solve his problem. Just pick up the ******* phone and help people with their issues with your ****** equipment…..
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Buzios (@Buzios16) reported@LoveMy7Wood @Rogers @RogersHelps We had Rogers cell "service"; the "service" was absolutely useless but even then it was superior to their hopelessly inept "customer service". After 1 year we refused to renew; I told the guy who was trying to convince me reup that I wouldn't take Rogers again if was free,
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JP (@JoeyAllegro95) reported@RogersHelps @GeesDubb Go **** yourself @RogersHelps This is absolutely criminal, and our government needs to step in. They are holding people hostage with no way to get ahold of them.
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Janice H. (@moregrandma) reported@Rogers is just as bad. Also, they seem to think that everyone can read when they email 'contracts'. No verbal explanation given.
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Greg Falk 🇨🇦🇨🇦 (@falkkerG) reported@TruthFringe @Rogers Very pushy..I just let my dog stck her head out the door..problem solved..
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Andrew Campbell (@pokerleaffan) reported@CanadasLeafs @Rogers Recently had a house fire. Wanted to tranfer internet and cable from the one that burnt to a rental property. Literally 2hrs on the phone. Like i didn't have enough **** to deal with.
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Feroz Kasim (@ferozkasim) reported@RogersHelps So far waited 3 hrs + on the phone .still unable to get hold of anyone. Do you know if phone support is open and operational ?
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John Tucci (@john_tucci) reported@RogersHelps @Rogers I’ve been on hold with support for 45 minutes. How is this acceptable? Why should I continue to pay my bill? I knew that switching from Bell was a mistake. 0 stars out of 5
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ROCKETMAN (@GenXHockey) reported@CanadasLeafs @Rogers Rogers is the worst. Swapped to Telus again... much better this time around.
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CatastrophiConfusion (@canadianatlarge) reported@Rogers HELP. We are two struggling seniors, who have a CONTRACT with Rogers Cable. For the love of God, stop adding $5 to our bill whenever TF you feel like it. JFC it's a CONTRACT. One we can barely afford as is. That fraudulent $5 is a meal we have to do without. HELP
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tim smitheman (@tsmitheman) reported@RogersHelps live chat is unable to book a technician to come to my house. Says i need to call the line. Im not doing another 1.5 hour wait. pls help
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John Tucci (@john_tucci) reported@RogersHelps Almost 4 hours on the phone with @Rogers spoke to cancellations and they are willing to send me two pods at n/c but they had to send me back to support. Still on hold 😡 #rogerssucks
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sjf (@SJFlet1717) reportedProblems when my phone is entitled to an upgrade. Can you please assist @Rogers
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Lori King (@1loriking) reported@realtintie4 @Rogers Ya, screwed either way. Likely just gut service keep hi speed wifi & some cable
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evanspence (@Loveataurus) reported@RogersHelps How do you expect me to call into customer service for help when i been on hold for 55mins ? And don't say visit a store because i did that the other day and they said same to call customer service .
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Scott Slade (@poleman88) reported@RogersHelps After almost 3 days of trying to talk to someone to cancel my parents home services due to them moving into a retirement home, I finally get someone and they tell me it’ll be $450 + tax to cancel. Great way to treat longtime customers.
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me 🇨🇦🇺🇦 (@NanananaBrown) reported@RogersHelps Your customer service is the worst of the worst. I was at a Roger's store yesterday and they helped me send an email to the complaints department. Said they would contact me in 24hrs. I was at the store yesterday morning and still no callback 😡😡😡😡😡😡😡😡😡
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John G KBO 🇨🇦 (@madhi19) reported@CanadasLeafs @Rogers Try the website, they really don't want you to call for that ****. I know it was two or three clicks with Videotron to get one.
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Dan (@Hockeyfandan1) reported@CanadasLeafs @RogersHelps 😑🔫 Their remote sucks too
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Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps A ****🤬🤬🤬🤬🤬🤬 joke!!!
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Grittygirl88 (@grittygirl88) reportedWhy are you tech customer care lines dead. @CCTS_CPRST @Rogers
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Grittygirl88 (@grittygirl88) reported@CCTS_CPRST @Rogers is keeping too wide service appointment windows for a job that can be completed in 15 minutes and they charge 75 for rescheduling. Do they expect people to be available for 5 hours and keep waiting for their technicians.
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Search Navigators (@SearchNavCAN) reported@RogersHelps @DivyeshkumarB I have been on the phone with YOU peope for 3.5 hours. What does a customer have to do to get service? Asking for many friends.
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Vic Basmadjian,MHP (@LowCarbBeast) reported@Rogers Instead of hitting us with increases maybe you should up your customer service! Forcing people to use AI is unacceptable!
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Mike Gunn (@One_Gunn44) reported@CanadasLeafs @Rogers I Waited online for over 2 hours wanting help with a move… and was disconnected. I have been a Roger’s customer for over 35 years and this the peak of horrible customer service. #rogers
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KiTsKOrNeR (@RealKiTsKorner) reportedSo you have no person to person interaction w customer service? I have to wait until Thursday for a call back? Are you fn kidding me? @Fidomobile @Rogers
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chillbro (@chillbrobaggins) reportedEvery person I dealt with at BMO today, on the phone or in person knew nothing of respect or customer service. Felt like I was talking to @Rogers
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Orange Cone (@CanadianPylon) reported@TELUSsupport @Rogers @Bell Cancel with Telus. Horrific customer support/ understanding. They just cost me 80k on a mortgage renewal. My credit card for autopay had expired, and I missed it. I’ll own that. My account went 30 days over, and when I got that notification I immediately rectified it, paid in full, and put in an updated CC number. They outright refuse to take the late payment off my credit report for the mistake. I am 51 years old. NEVER one late payment ever. This dropped my credit score 86 points, and now on my upcoming mortgage renewal I cannot get the preferred banking rate as a result, and Telus outright refuses to help. I’ve been a loyal Telus customer for a decade paying 350+/month for all their service’s, and hold close to $100k in Telus stock and this is the treatment I am getting for an honest mistake. Use any other provider. I will make it my life’s mission to make sure nobody signs up with Telus going forward. Friends, family members and employees included. I’ve tagged Bell and Rogers on this so they can share it with others to use as marketing to win new customers and show how you don’t treat a long time customer.