Rogers Outage Report
Why is my Rogers service not working?
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 03: Problems at Rogers
Rogers is having issues since 08:40 AM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (6%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Brampton, Pierrefonds, Labelle, Ottawa, Vancouver, Toronto, Bowmanville, Guelph, Calgary, New Westminster, London, Red Deer, Barrie, Innisfil and Langley.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Total Blackout | |
| Brampton |
Internet | |
| Brampton |
Internet | |
| Pierrefonds |
Internet | |
| Labelle |
Internet | |
| Ottawa |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Anirban
(@anir_biswas) reported
Hi @RogersHelps Internet down for past 3 hours in Scarborough/ Agincourt, when do you think service would be restored?
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Beata Commisso
(@beacommisso) reported
@mc62210343 @RogersHelps No. In Kitchener. I’m looking at a cut cable and the idiot at Roger hangs up on me.
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Mia
(@smackmiaround) reported
@RogersHelps I am much more angry about the lack of information than about the outage. How can I mitigate the situation if I have no idea how long it is going to be?
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Beata Commisso
(@beacommisso) reported
@RogersHelps no I had enough. I wasted 3 hours of my day because I have no internet. Only to find out that 2 houses up from me the construction people cut the cable. When I call your service center I get hung up on.
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Steve Trudel
(@sensfansteve) reported
@RogersHelps Cable not working all day...outage in any areas in Ottawa today June 7th??
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ChrisC
(@FPSCiliberti) reported
@RogersHelps @cogeco @Bell_Support so which one of you guys came months ago and had your third party contractor dig up around the boxes around Wildan Estates in Flamborough ONT ,do locates TWICE with little flags then never come back ?? PS the flags and spray paint are gone……..
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Ali 🚀
(@mcnojistan) reported
@Rogers @RogersHelps my internet since morning, I contacted them and was told that technician need to physically come on Wednesday and examine the issue and that will take them 3 days. Really? Never get Rogers internet!
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Mia
(@smackmiaround) reported
@RogersHelps That doesn't have anything posted right now, and this seems like a major outage to me! What is the threshold for posting? Proactive posting also helps with lowering support call volume!
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Bonnie Lee
(@stitchlady) reported
@RogersHelps why has your website been down for maintenance on and off for the past week or two? When will it be up and running?
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p p
(@pp30619108) reported
@RogersHelps idid more than once they say they will fix it and it never happen the whole building 30 units are talking of getting rid of Rogers . since we ask them to fix the wiring for the last few years . actually since they fell during a storm and it was suppose to be a temporary fix
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Bobby Sinomo
(@shopsonline358) reported
@RogersHelps is there an outage in Scarborough/Agincourt
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Gabriel
(@Gabriel51453187) reported
@RogersHelps I sent you a DM about an outage and have not gotten any reply. Is there an outage in the area M1V
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Kyle Dicker
(@KyleDicker) reported
@RogersHelps I'm very disappointed in the service I'm paying for. I can't get through to anyone to chat with and it's becoming increasingly frustrating to work from home and to wind down from it
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Mike Freedman
(@MikeFreedman68) reported
@RogersHelps no I won’t send you a DM stop pandering your customers snd start providing more reliable service
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jestiny
(@jestiny) reported
@RogersHelps @mc62210343 Just following up that it was in fact am outage. Service restored just after 2pm, no thanks to @RogersHelps
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Dr. Ashley Botting
(@AshleyBotting) reported
Hey @RogersHelps! Your retention department just hung up on me and this is the 4th time I'm calling about the same issue. I have now been on hold to speak with a supervisor for 30 minutes. HOW IS THIS HOW YOU DO BUSINESS??? HOW???
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Mike Fairbairn
(@MikeFairbairn03) reported
@RogersHelps I just wanted to let you guys and girls know that your NHLTV package is the worst. The coverage is off time consistently (breaks for commercials early and comes back late) and I have yet to watch a game without interruption. I get 68mbps down, not enough I guess
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Amit
(@Amit_AFC) reported
@Rogers your staff are rude and incompetent. How do you expect to run with this crap service! Staff didn’t even want to give his name, cut us off. He was based in Kitchener! Have a look into this and hear back his call. Terrible company!
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Jared MacSween
(@JaredMacSween) reported
from
Toronto, Ontario
@RogersHelps @AshleyBotting Hey @RogersHelps - why not respond publicly? The DMs are not working for me! There are so many of us with no internet today it would be easy (and nice of you) just to broadcast a simple and clear message...
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Anirban
(@anir_biswas) reported
@RogersHelps @RogersHelps @Rogers I have been Rogers for the past 5 years,but the past 3 months have been the worst of those 5 years with intermittent issues every other day. I am on the Ignite service but that doesn’t help, how can i get compensated for the back to back outages in last 2days
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Amit
(@Amit_AFC) reported
@ctvottawa @CBCOttawa you should do another investigation into the fraud company that is @Rogers. Rude staff who lie, don’t give their names, shout at customers and when asked for a manager they cut you off. #fraud #overpriced #monopoly needs breaking!
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Beata Commisso
(@beacommisso) reported
@RogersHelps …. More like Rogershorrible. Is it normal practice that you hang up on the people who pay your salary ??? Been a customer for over 25 years. Your rep who probably isn’t even that old just hangs up because that’s easier ?
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Bakoko Poplack
(@BakokoP) reported
@heatherbambrick @Rogers Hi there. We ditched Bell & Rogers for Shaw Tv but it is a satellite service so can have outage in thunderstorms. But they are cheaper. They use Kelcom for internet service that has been good & Freedom for cell service. We saved well over $100 bucks a month. Kelcom has a web site
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Anirban
(@anir_biswas) reported
@Rogers another outage it seems, this is like a daily chore, get into a call with tech support, wait for 1 hour in the queue, then they say they cant help, pathetic. intermittent internet issues for past 3 months with no resolution
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enviromo
(@enviromo) reported
@AshleyBotting @RogersHelps Rogers and Bell will never get another dime from me. Discount provider isn't great but at least I'm sticking it to the big guys. Imagine how bad it is in rural Canada. Blech.
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Gabriel
(@Gabriel51453187) reported
@RogersHelps internets been down for the past hour and people in my community also using Fido internet (which is Rogers) are experiencing no internet. It has been coming on and offline randomly these couple of weeks. It’s ridiculous.
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amapasm.tsamtii
(@kpahl028) reported
@RogersHelps are there service interruptions happening rn? I've had 4 calls drop and 1 wasn't able to call me at all.
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Beata Commisso
(@beacommisso) reported
@RogersHelps I can’t believe the terrible customer service you provide.
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Matt Ederer
(@MattEderer) reported
@RogersHelps @mc62210343 Still down in the area. Apparently it’s been down all day. It went down this morning around 8:30am. I have two roommates who work from home and they are both pretty upset, understandably. That’s a full work day down the drain for both. Any update by chance @RogersHelps ?
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Naomi Mesbur-Beck
(@woobiesmum) reported
@RogersHelps hi - is there a Wifi outage in Ajax?