Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
September 11: Problems at Rogers
Rogers is having issues since 03:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Charlottetown, Mississauga, Montréal, Regina, Fredericton, Waterloo, Toronto county, Sherwood Park, Calgary, Kitchener, Cambridge, Edmonton, Vancouver, and Fort McMurray.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
6 minutes ago | |
|
Charlottetown
|
Wi-fi | 22 minutes ago |
|
Mississauga
|
Wi-fi | 30 minutes ago |
|
Montréal
|
Internet | 2 hours ago |
|
Toronto
|
Wi-fi | 2 hours ago |
|
Regina
|
2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Seets (@jseets8) reported@Rogers your new AI phone service SUCKS and I will never use it. Bring back the old service that allows me to pay the bill without having to give you my voice. #sayNOtoAI
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BURNSY99 (@rgross36) reportedHEY @MAPLELEAFS fans. YOU wonder why #LEAFS ticket prices are SKYROCKETING this year?. Ya see their HAPLESS OWNER @ROGERS spending BIG $$ on BELOVED @BLUEJAYS. I mean a HALL OF EXCELLENCE WTF? So HOCKEY fans PAY the BILL. Thats all LEAFS are good for anymore. MILKING HOCKEY FANS
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SirLuckHomes Real Estate Brokerage (@SirLuckHomes) reported@RogersHelps Your technical support confirmed that this is not even possible even with the EID and IMEI provided. It’s not an international device It was actually due to your company preventing e-sims from being emailed. I had to escalate to your customer care team to have the e-sim mailed
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Liquid Kenpachi (@tactical_gunna) reported@Rogers Thanks for coming to my house and fixing my internet! Less than 45 minutes and we have internet, after a long 5 days of no service! The Chapman family thanks you all.
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Terry Murphy (@tyjac2) reported@RogersHelps Now the wifi is down again what is going on
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Sunny Giron 🇨🇦🇬🇱 (@sunny_giron) reported@HILITINGHOCKEY @Rogers @Sportsnet The problem with capitalism is that eventually a few rich ******* and their corporations will own everything … … and then they will fleece us for all they can Adam Smith warned against the power of monopolies but talk like that is considered “communism” today
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David Kehoe (@davidk101) reported@RogersHelps Roger’s service not working in Saskatoon?
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Tony (@Tony45190554669) reported@Rogers Day 1 trying to connect a service with a failed app and AI customer service garbage = negative results with Hating Rogers! Day 2, 10 minutes total and speaking to a human being = Problem solved! You need to rethink this and appreciate your humans more!
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Clint (@clintculture) reported@Rogers @RogersHelps Tally of attempts to get this handled to date: 1) 8 calls to the customer service line, each with no help because you don’t get to talk to anyone. Rogers says there are too many calls and won’t let you hold, they kick you off. 1/x
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Bonnie Lee (@stitchlady) reported@RogersHelps the batteries in my remote were down to 56% so I put new batteries in but it still says 56%. I used brand new batteries. I’ve had this happen before with remotes. I even restarted my TV box. Why doesn’t it show the batteries at 100%?
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Bob Duncan (@BobDuncan9751) reported@XDUB1007 @Rogers Then won't have to listen to worst booth in MLB. Shill-man and Fiddle
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ज्वलंत (@JwalantSoneji) reported@Rogers Hung up the phone at 2hrs wait #terrible
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Allan 3 (@Agent365) reported@RogersHelps Thanks. If I could solve the problem through the AI agent, I would have already done that through the Rogers app or online. When I pick up the phone to dial Rogers, at that point it should be a human ready to help for issues that can’t be solved through the app or online.
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David (@DKathary_) reportedIs @rogers internet down? @rogershelps
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ＲẸ𝔹乇ㄥ 𝐖ⓘ𝔱𝔥 𝒶 ６ ŞⓉг𝕀𝓷ⓖ (@PingYong1634207) reported@HILITINGHOCKEY @Rogers @Sportsnet Rogers sucks the most. Years ago I worked for them and quit because of the way they did business.
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Nelson (@ZeroDeckard) reported@JayGenXer @Rogers Horrible service.
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Mk_leds (@mk_leds) reported@JayGenXer @Rogers Do not choose Rogers it’s very hard to speak to anyone for service
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Richard Miller (@Millergram33) reported@RogersHelps The problem is that you don’t offer support anymore, you are NOT the same company anymore
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Grant D (@pyeinburnaby) reported@HockeyPatrol **** @Sportsnet and @Rogers
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James Hughes (@JHughes681) reported@BlueJays All these great memories before the team was owned by @Rogers. Too bad all we’ll ever have now are fluke winning seasons and excuses for failed ones every year except for Shaoiro and Atkins contract years. Oh a now a stadium designed for non-baseball fans.
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Rohit Kumar (@rohitt25) reported@RogersHelps This is my first bill ever for this particular connection. No way, I have got time to renegotiate the increase in price or option to cancel this account. How irresponsible of business is this, where your policy is violated by system or a person.
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The Boxing Advocate (@boxingadvocate) reported@RogersHelps @Rogers I have an issue that can’t be resolved online or by an AI assistant. I need to talk to a human. I’ve called five times and every time I’m given a message that due to “extremely high call volumes” you are unable to take my call. What am I supposed to do here?
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Terry Murphy (@tyjac2) reported@RogersHelps what is going on with the Internet today in Erin mills Mississauga third time it’s gone down today ?? It seems this service is down more than it works
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GoJays (@GoJays) reported@RogersHelps I’ve been trying to get through to someone on the phone for 3 days and the system keeps telling me to call back. The automated chat on your website can’t help. What kind of customer service is this??
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BNKB (@banknotekb) reported@Rogers @Rogers I purchased the Africa Travel Pass and it doesn’t work. I was promised an update within 24 hours and received nothing. I then waited 2 more hours for a specialist, only for the chat to be ended without resolution. Can someone help before I escalate this to the CCTS/CRTC?
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Macho Dan (@TheMachoDan13) reported@Rogers has to be the worst to deal with or even talk to anyone!! Just had a credit operations agent end a conversation because i said today is technically 5 days from the 23rd, Because they wouldn’t honour an offer!!
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Donna (@iCruiseify) reported@RogersHelps I have been trying to call Rogers most of the day. Every single time I get hung up on by a recording that says you’re just too damn busy to answer the phone right now so call back another time why so you can just hang up on me again!!!
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Terry Murphy (@tyjac2) reported@RogersHelps You can’t get an answer from Roger’s no matter what time of day but they happily take your money for services that are down way to often
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A Kidney for Jason Rumball 🇨🇦 (@happyjaycanada) reported@RogersHelps I just moved and need help to set up my internet I don't have the right connection that goes in the wall I need a technician to help with the coaxial cable
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CanuckArgento (@CanuckArgento) reported@JayGenXer @Rogers You’re gonna get an Indian that you won’t understand and can’t speak proper English anyway might as well hang up now