Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (54%)
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Wi-fi (15%)
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TV (14%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (5%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Halifax, Edmonton, North York, Vancouver, Surrey, Calgary, Nepean, Oshawa, London, St. Thomas, Whitby, Markham, Guelph and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
TV | |
| Halifax |
Wi-fi | |
| Edmonton |
Total Blackout | |
| North York |
Internet | |
| Vancouver |
Internet | |
| Toronto |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Minion
(@MinionMania18) reported
@RogersHelps When is STIR/SHAKEN coming to the Rogers Network? Hopefully all unauthenticated calls will be automatically blocked. However, it would be nice if you allow your customers to outright block calls by country at the carrier level or offer ANI spoofing detection as a service.
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DurrHurrDurr
(@DurrHurrDurr) reported
@RogersHelps This is the worst part of corporate Twitter support. Replies to a mention with "we wish we could do it quicker". No DM asking for the ticket. Didn't read the entire thread. You could fix it sooner if you didn't skimp on staff. 2+ days for provisioning is atrocious.
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Z
(@xachry) reported
@Rogers pay Vladdy 800 Million over 20 years or else I cancel my phone plan with you. You've got 2 days to get it done
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brandon smith
(@brandon90053725) reported
@RogersHelps @johnny4646utah @MjrPerrella people complain too much xplornet or bell would never apologize in the manner Rogers has xplornet would give me less than 5down on a daily basis everyday during peek times it would sometimes go down to kbps
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Lisee Lee
(@lee_lisee) reported
@JBPVFM @Rogers @RogersHelps Any update? Been down for 2 hours :( If this is maintenance related, why do this during the work day with so many working from home!
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Vermillion
(@RJ_Brooks) reported
@RogersHelps Smithonian Channel is showing T+E programming it appears in York. Please fix it. Thx
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karthika ᴹ♚ᴶ
(@KarthiYoga1) reported
@RogersHelps my home phone and cell phone is not working 😑
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Reece Martin
(@RM_Transit) reported
@Rogers is brutal, as someone who's work relies on the internet it is nuts how unreliable the service is - across various locations. Why do we pay such high prices for this?
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No Name
(@Toronto4620) reported
@RogersHelps Smart home monitoring app has been extremely slow and unresponsive for most of the day. What’s going on?
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Andrew
(@andrewf1986) reported
Hey @RogersHelps once again your **** smart home monitoring won’t let me unarm my house from my phone while armed night. Wife kids sleeping. What you expect me to do? Open the door let the alarm go off while they sleep and scare the **** out of them as if someone has broken in?
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Steven Qi
(@Stevenqxf) reported
@RogersHelps I am in Barrhaven. My 1G ignite internet speed is only 170m down and 30m up now. It happened since yesterday. Used to be very fast above 900m down. What's the problem? Any interruption here in Barrhaven? Thank you.
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D
(@champs_raps_tfc) reported
@RogersHelps is internet down right now? Markham
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Anthea Lee
(@antheeeaaa) reported
@Rogers Hey Rogers—how is it taking over 2 hours with your reps just to transfer a number from one Rogers plan to another Rogers plan? You should set the expectation with customers from the get go that they should cancel their plans for the day to get anything done with you.
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McMurray
(@mcmurray_will) reported
@RogersHelps Anna is useless. 3rd time today trying and saying no representative available so terminates the already bad automated chat. I have an interaction ID to upgrade my phone done with an agent just last night who couldn’t submit and said connect via live chat today
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Chris Herbert
(@B2Bspecialist) reported
@RogersHelps I'll dig into this further if I can but I can't imagine that it's not possible for technology companies, like Rogers, to address this issue. Perhaps the fines should be levied against the carriers as well?
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Nicole
(@NSegGal) reported
@rogers @RogersHelps What kind of company requires customers to phone over and over and transfers them from department to department…. Just to get a service hooked up!! I’m asking for service! Hours on the phone. Hours chatting online. Still no service!!!
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Christopher Black
(@blacktopher) reported
@felixtennis @Rogers Ugh don't team up with @Rogers. One of the worst companies in Canada.
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Andrew
(@andrewf1986) reported
@RogersHelps I’ve called several times the wait times are insane half an hour plus.Last time I called with this issue your technical department told me they couldn’t do anything on their end.I reboot the machine following the first Incident and it only worked few days later. Im done with this
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JBP
(@JBPVFM) reported
@Rogers wifi down in newmarket.....I've sent a dm. @RogersHelps #ignite #extinguished
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WhyDo I HaveThis
(@HavethisI) reported
@DurrHurrDurr Here's a meme: @RogersHelps Helps themselves to your money without service! It sounds like @RogersHelps needs help to figure out how to internet. They are great at communicating to you the issue, but fixing... Not so much!
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Paul Black
(@pjbmount) reported
@RogersHelps can’t seem to get any help. Your remote assistant does not work. Been two days with unreliable internet with three parties trying to conduct work from home. Will someone please respond!!
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Mike Carstensen 🇨🇦
(@LeafsFanMike17) reported
Is the @RogersHelps @Rogers network down in Mississauga I can't access any of my landline systems? Cable and internet both down. Making work from home impossible! #RogersDown
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Brendan Thompson
(@Brendeez35) reported
@Rogers I just got off the phone with your customer care department and was shocked by the lack of empathy and service. I've been a Rogers customer for >15 years and the only way I can get on a loyalty plan is if *I pay you* $800 to get out of my current contract?! #ridiculous
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The Walking Ted
(@Ted_Hamer) reported
@Rogers what are you doing to stop ringless voice mails on your network? I'm tired of spammers and marketers bypassing the spam filters just to clog up my voicemail box.
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J9
(@J9Knott) reported
@RogersHelps “Upgraded” to Ignite on Sunday, constant service interruptions ever since. Technician replaced outside wiring Monday…still connectivity issues. Customer service this morning was not helpful. Pretty hard to WFH. #Rogersfail Is Bell the route we need to go?
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Frank Gervasi
(@FrankGervasi1) reported
@RogersHelps Rogers cancelled my Ignite internet and TV in error. 36 hours later and I am still without internet. How is this possible? Who can help me ASAP
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👸🏼
(@aarankin) reported
And the award for worst customer services goes to… drum roll 🥁… @rogers
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Cody (Fully vacc'd) 💉
(@CodyYoshida) reported
@CelestySylvy @DarkZenn @Rogers Even though my speeds were not great with Bell back then, at least I barely had issues with them as well in the couple of years of being with them while since i've been with Rogers... it's nothing be unstable internet and not worth the almost 100$ that's being charged
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Your Weekly BJ
(@bj_your) reported
@ColonelAngus17 @Rogers @NDP The state of telecomm service in this country is disgusting.
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Colonel Angus🍊🌹
(@ColonelAngus17) reported
@bj_your @Rogers @NDP I worked for Roger's before and after Ted Rogers died and the difference in how the company was managed and all processes changed immediately. Customers that we used to be encouraged to help were left without support. He seemed like a decent man.