Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (56%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: London, Hamilton, Scarborough, Calgary, Ottawa, Concord, Toronto, Owen Sound, Kitchener, Oshawa, Vancouver, York, Simcoe County, Edmonton, and Creston.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 2 hours ago |
|
Hamilton
|
2 hours ago | |
|
Scarborough
|
Internet | 2 hours ago |
|
Calgary
|
Internet | 2 hours ago |
|
Scarborough
|
Internet | 3 hours ago |
|
Ottawa
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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David "Stargate Genius Leader" Hewlett (@dhewlett) reportedNot if you've got the wrong address as we've been trying to explain to your tech support...end day back on hold waiting for you, @Rogers!
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Soul Supplier (@soul_supplier) reported@RogersHelps Absolutely unacceptable. What am i paying you guys for when your service isn't consistent. No just wifi
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Laura (@laurapott) reported@RogersHelps @ahmadbabar Same here. Internet is down and your outage map is not working. Had to check elsewhere to get info and your helpline hung up almost immediately because of high call volume.
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a (@shynewsguy) reported@RogersHelps Thanks for the reply, I appreciate you! Issue is resolved now. Please provide feedback to Roger's that if a client's services are down, the client needs to be informed. Rogers outage map was not working and no info from phone/chat support or AI Anna. Customers left in the dark
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s_hughes815 (@s_hughes815) reported@RogersHelps after your Cyberpolygon exercise participation service outage in 2022 (we know the truth), it is best for Canadians to have internet & phone through different carriers.
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NS (@kojam2022) reported@Rogers Submitted something 3 days ago on your site about service defences. Got an email response right away that I will back within 24 hours. DM you this morn. STILL NOTHING!😡
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Seeking Signal (@SignalChasing) reported@PsudoMike @Rogers @airalocom Roaming is outrageously expensive. No argument there. But general telco services have gotten very affordable and high quality in Canada. For example, plans are now in the $30-50 range for unlimited talk, text, and 100 GB of data. I’m not sure why you’re complaining. Where are you getting better service?
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Madam Boring (@Carleey) reported@Rogers hi! I want to make 2 complaints. 1) Your website says your online services hours of operation are Mon-Sat but I've called twice and have received an automated message that it's closed. 2 we cancelled our internet services in Dec but your workers didn't actually cancel it
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Madam Boring (@Carleey) reported@RogersHelps Yeah we returned the modem back in January. There were no other devices. When I called yesterday they said we weren't in contract and have to pay the overdue bill before they can cancel again. Do you keep records of all phone calls so I can get them to check December?
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Greg MacEachern (@gmacofglebe) reportedOutage page not loading according to Reddit (also me too) @RogersHelps
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Jarrell G (@jarrell) reported@RogersHelps I’ve been without home phone, TV, or internet service for over 17hrs. Customer service isn’t available through phone support. This length of downtime is unacceptable without proactive contact or an easy way to connect to support. Forcing people online while home internet is down
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CrayCray (@CrayCrayRules) reportedWhy is my Rogers down again!! #rogers @Rogers
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Suresh (@suresh__cp) reported@RogersHelps Home services, looks like it’s outage
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Repenix (@Repenix) reported@RogersHelps @Wtimbers It's even parts of ottawa that says the internet is online. South Keys area is offline despite your own outage map saying otherwise.
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starrgh (@Starrgh) reported@dhewlett @Rogers "Moving" Internet service is such a scam. It's much easier to disco and set up new! I hope you have him an earful. You know he blew up a solar system right?!
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Soul Supplier (@soul_supplier) reported@RogersHelps Yes I've factory reset it. Even got a brand new one from you guys. Issue still happens
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squirtldmishrts (@squirtldmishrts) reported@RogersHelps @Sportsnet fix your game feed. Your background ads are messing with the quality. Can't see the ball, bat, batter or all three.
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The Black Blaze Collective (@BlackBlazeE) reported@Rogers fix your ******* services. You're affecting my livelihood with this bullshit.
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Sophie (@sophie_everine) reported@FidoSolutions @MattGalbino @RogersHelps It’s been down since 7am. Please give update!!!
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Peter 🇨🇦🇮🇹 (@PistolP50122591) reported@RogersHelps are you ******* kidding me! Why is the your feed keep going down during overtime!
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Canadian Buckeye (@BuckeyesandHabs) reported@BallKnowerBrad @Rogers @Sportsnet It was horrible last night.
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Rebecca Shelley (@rebecca_shelley) reported@Rogers Moving my dad to a retirement home. Ive been on with u for 4 hrs over 3 calls & dont have it setup & we are in limbo. Hospital is discharging on Friday & The Home won't let him move in until there is a landline for his call button. YOU are making him homeless. HELP!
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Zesty Italian (@twoopmasta) reported@Rogers @Sportsnet your mobile app is a total joke, no sound on games for months now it’s atrocious how little you care about the experience of your insanely overpriced packages. Get your **** together.
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Sic @ Warmer Sun (@WarmerSun) reported@wealthmoose When @Rogers didn't pick up the phone the CRTC said they couldn't do anything, they cannot force a mobile phone service provider to provide a support contact that actually answers... but apparently they can impose taxes. What a clown show.
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Faisal (@faisal_) reportedRogers is down again for the 20th time in the last 3 months. What is going on with them? @Rogers get your act together. Around 1 hour wait on customer support lines. You sure you want to let 50% staff go?
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@RogersHelps I’m done chasing Roger’s and if I get harassed about a balance owing not only will the issue be escalated , but a lawsuit will follow
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💖✨Wendy✨💖 (@napruneat) reported@RogersHelps Hi, the picture was going the same as Todd's screenshot was as I was watching the Montreal game last night, hopefully it will be resolved by the Saturday night hockey game. I went on X to see if anyone else was having the same issues.
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Dog Mom 🇨🇦☘️ (@buzz_because) reported@RogersHelps been on hold for one hour and 20 minutes. Great customer service. Will hold for a little bit longer, but I have a baseball game to watch. Hire enough people to do the job.
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Your choice may not be mine & that's ok! 💙💚🌬 (@jmw52) reported@Rogers the downside of you now having the majority of broadband services to Canadians is that you have the shittiest customer service. Your agents might be okay but I'm sorry over an hour on hold to speak to an agent
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Victor (@TheZethrus) reportedWow. @RogersHelps says phone lines are closed and internet service is out everywhere across the country, good job sticking to the typical Rogers standard of **** service as always guys! Good thing I have a backup line that is Starlink, maybe I will switch over and cancel services. #rogers #shaw