Rogers Outage Report
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (58%)
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Wi-fi (10%)
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TV (10%)
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Total Blackout (9%)
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Phone (9%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Nepean, Selkirk, Vancouver, Montréal, Ottawa, Penville, Nelson, Edmonton, Fredericton, London, Woodbridge, Surrey, Airdrie and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Nepean |
Internet | |
| Selkirk |
Phone | |
| Toronto |
Internet | |
| Vancouver |
TV | |
| Montréal |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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P. Honey Robins
(@phoneyrobins) reported
Hey @Rogers @Bell @TELUS instead of delivering poor cx service and randomly raising prices every couple of months then having "win-back teams" call ppl who canceled, why don't you just not suck in the first place? Are you dumb? Ps. We speak English in Canada. #fail
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cut-n-run
(@SiToots) reported
.@Rogers what an absolute farce getting an upgrade phone delivered. I have spent over 3 hours on calls to different agents trying to correct the post address for a phone and all I get is “call fedex” who won’t help me because I am not Rodgers.
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AJ Quann
(@ajquann2003) reported
@RogersHelps When using the voice remote to search for content available on certain apps like Pluto TV, Paramount Plus or CBC Gem, the search results never mention those apps like it does for Netflix and Disney+. This appears to be a bug either with the apps, or with the search.
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Dave Pasin
(@dave_pasin) reported
Dewar gawd! can customer service @Rogers - @ShawInfo be any worse??? Last week had to call 3 different times and hold each time was over 65 minutes. Not to mention it took 5 tries to even get the hold music. Is anyone in @MarkJCarney office & his cabinet reviewing this pathetic excuse for a company. Seems like a classic case of bigger and no competition & little To no oversight results even worse service, selection & little To no help for customers when needed or to resolve situations
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Canadian Jilly
(@canadianjilly) reported
@Rogers Aaaand…I asked if I could cancel, so they sent me to tech support instead and then the call was disconnected in the middle of tech support. I’ve been trying to ride this out because changing services is annoying but @bell is wilding if they think this is ok!
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Cinthya Galvan
(@CinthyaGalvan1) reported
And here’s the WORST part: THIS HAPPENED A MONTH AGO and they still haven’t refunded me!! Absolutely ridiculous and unacceptable. What kind of service is this, @Rogers @Fidomobile?
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Cinthya Galvan
(@CinthyaGalvan1) reported
The customer service at @Rogers and @Fidomobile is awful. I’m a Fido customer and went in person to update my credit card for automatic payments. They mistakenly charged me $726 CAD — from another @Rogers customer! I’m not even a Rogers client. Completely unacceptable.
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Anees Wahla
(@AnisWahla) reported
@YahooCare One of my Yahoo emails via Rogers mail is not working on Outlook in desktop computer. inbox is showing no emails at al nor sent emails. 🤔 Email is working on the phone. 🤔. @Rogers
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Sara McMillan
(@Sara_McM) reported
@ChrisArnold33 @RogersHelps Yahoo Mail is down and Rogers email is hosted by Yahoo. It isn't just you.
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JayDawgTDot
(@JasonGagne24235) reported
@TELUSsupport If you had a call center in Canada, it wouldn't be an issue. Instead, you're leading with profits over service and the customer pays at the end. Telus used to be different, customer focused ... Now, you're no different then @Bell and @Rogers . Shame!
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KarlieMildraed
(@KarlieMildraed) reported
@yegventures @Shawhelp @RogersHelps I don't watch TV. I wish to cancel this service I am not using. I require this service to be canceled promptly and a registered letter mailed to the address as to the cancellation completion.
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Chris Faxon
(@faxon99) reported
@Rogers after 20mins of navigating their maze of options they return "We are too busy to answer your call, try again another time, goodbye" #awful #disgraceful #shaw. Do yourself a favor a go to @TELUS or @Bell
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David🇨🇦
(@DavidKe1ly) reported
If you get a call from @TELUS, @Bell, @Rogers or any phone company offering “40% off” and asking you to verify your name — don’t do it. It’s likely a scam, & they may record your answer to impersonate you later. Tell them you’ll call back using the official support number instead
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#YouCanDoBetter
(@DoBetterCA) reported
@JackDan110 @Rogers Funny enough, this also happens in @cogeco service areas where Rogers can only offer mobile service…. Is it possible these are freelancers chasing sign ups?
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Ali
(@Ali96019865) reported
@rogers @telus @bell how on earth is there no signal and so many dead spots in cellular coverage in Huntington Hills and Beddington? This doesn’t even happen in third world countries.
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Sofi 🇦🇷🇨🇦
(@SC52990376) reported
I love in Canada and all the telephone companies told me they wouldn't provide any more service because I have a Xiaomi phone due to a new update. Why is nobody talking about this??? We want answers @Rogers @Bell
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press Play Family Gaming
(@pressPlayFamGam) reported
@JackDan110 @Rogers Bell & Cogeco are the same... had some guy that wouldn't leave... I finally told him I was going to call the police & he still tried to put be down & sell me something at the same time... I closed the door & he started doing cicrles in the driveway, eventually left...just weird!!
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Robert Axe
(@RobbieAxelrod) reported
@RogersHelps @Bell_Support I helped her file a complaint to the better business bureau so I guess you’ll be hearing from them soon
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Mel
(@Mel_1245) reported
@RogersHelps My next contact will be to cancel as that was beyond frustrating. Looking up @bell internet as we speak
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BD Twins
(@NorthViking77) reported
@Fidomobile and @Rogers your service is horrible no data and no calls currently here I. Prince Rupert BC. It's getting old
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Neil
(@opinionated_fin) reported
@rasendunanavati @Fidomobile @Rogers Exactly the same issue..have a similar phone and been billed 84 bucks on this with no reversal by Fido. Phone interaction- I2429037112
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ELONIASUCKS
(@SBragdon78) reported
@RogersHelps My wife is on the phone with @Bell right now. We are probably going with them. I do not want to switch but this experience is unacceptable. I’ve been with Rogers for years but this is the worst experience I’ve ever had dealing with any company
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ELONIASUCKS
(@SBragdon78) reported
@Rogers your customer service is really bad. I’m about ready to cancel everything and go to @Bell Seriously this is the worst experience I’ve ever had with a company.
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🇨🇦
(@Snowymb1) reported
@RitzChawda @Rogers @Fidomobile Hey Ritesh, our phones here support VoLTE, I have it on has I'm typing this but Rogers is intimidating and extorting customers into their monopoly over what devices we choose to use. They called it grey market, I call it Rogers wanting complete control over us cell usage.
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Christina B Juras
(@chrissycee75) reported
Switched to @PublicMobile_EN and my phone is now working under VoLTE but this didn't work while I was on @Fidomobile 's network. I also have the same data and a wider roaming range on a cheaper plan. Bye @rogers...
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LallyA
(@LallyAd) reported
@TELUSsupport I remembered with @Shawhelp and @RogersHelps when a tech would come to my house they never charged for the visit.
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sepideh
(@sepideh_208) reported
@Fidomobile @Rogers fix my phone RIGHT NOW I can't go to a store and the call center operators are not doing their job, this is not acceptable
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SPACbubba
(@biotechbub22442) reported
I am switching from @Rogers to @Bell first thing tomorrow morning. @Rogers you guys should be ashamed of your customer service. Disgraceful. I’ve been calling everyday for 2 weeks to contact about a huge payment error on my account and cannot get through. Disgusting business
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***** Eagle
(@VixenEagle) reported
@Bell_Support @RogersHelps I keep receiving soliciting calls from both of your companies, trying to convince me to change my service provider. I tell them I am a terminal cancer patient and unfortunately not interested as what I have will be more than enough during my final days.
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🇨🇦PRISON4Dumpy🇨🇦 🇺🇦SLAVA UKRAINE🇺🇦
(@PRISON4Dumpy) reported
The Award For THE Most INCOMPETENT Company in Canada goes to @Rogers !! 🏆👏👏 What should have been an easy pkg update after previous pkg expired turned into a 33 day NIGHTMARE and now? I have NO SERVICE cuz (most) EMPLOYEES DON'T GIVE A CRAP!! Hey @Bell, make me an offer!!!