Rogers Outage Report

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (5%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Vancouver, Angus, Spruce Grove, Newmarket, Toronto, Edmonton, Kitchener, Carp, Montréal, Waterloo, Oshawa, Toronto county, Anmore, Mississauga, and Duncan.

City	Problem Type	Report Time
Vancouver	Internet	9 hours ago
Angus	Internet	9 hours ago
Spruce Grove	TV	10 hours ago
Newmarket	Internet	10 hours ago
Toronto	Total Blackout	10 hours ago
Edmonton	TV	11 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James Chambers 🇨🇦🇺🇦 (@CanadianJames) reported 32 seconds ago

  It is now painfully clear to me that @RogersHelps has the worst tech support for the SN Now Premium subscription. A 🧵.

• 
  Andrew (@AndyRoo_Canada) reported 2 minutes ago

  How many damn things do @RogersBiz and @JohnTory want to own? #monopoly #rogersshawdeal #Shame @shawmediagroup

• 
  sara (@saramickle) reported 3 minutes ago

  @rogers is garbage 0/10 do not recommend

• 
  Carolyn Weir (@CarolynWeir9) reported 5 minutes ago

  @Rogershelps Ended service with Rogers. Rogers sent emails stating I owed money ($200ish), but didn’t say what for. No way to find out without waiting more than two hours on the phone. Didn’t pay, and my credit rating went down 100 points.

• 
  OttawaDad (@Framer_71) reported 6 minutes ago

  Holy cow... I swear @rogers is trolling me. In the last two weeks I've had calls AND text messages asking me to sign up for Ignite Internet. I'd LOVE to... but they want $40,000 to run the cable 300m down the road that ALREADY HAS a Rogers conduit on it.

• 
  AJ (@Gradsen) reported 7 minutes ago

  @RogersHelps It's fine now. It was out for 15 mins or so but up and running. Will reach out if there is an issue

• 
  Adel Najikhoie (@najikhoie) reported 9 minutes ago

  John Tory will probably shut our city down again and seperate us like he has in the past @Toronto. He controls the media as well @Rogers . What's that word again? Fa_____?

• 
  Dr. Samuelo Hydino (@QualoDekeeve) reported 9 minutes ago

  @Rogers why my data slow I have 4 bars lte

• 
  o (@reallyrealityok) reported 11 minutes ago

  @RogersHelps is there an outage in Pickering?

• 
  #SupporterNiLeni (@Lurker12312) reported 13 minutes ago

  @RogersHelps please help! I lost my internet connection. I work from home and I need the internet back, please. Thank you.

• 
  Shawn (Pheral) T (@Pheralrage) reported 14 minutes ago

  @RogersHelps HUGE amount of unknown incoming calls to my cell phone When I answer them they hang up Do better at protecting our privacy man like WTF how are they getting numbers Are you selling my information? More than happy to cancel my plan

• 
  Blair (@BlairScarlett) reported 17 minutes ago

  @RogersHelps I was just curious to understand if Rogers monitors the quality of the line to their customer

• 
  @ehmate40 (@ehmate40) reported 18 minutes ago

  @RogersHelps when will internet be available in east York again? Down since AM

• 
  Adham Elrayyes (@AdhamElrayyes) reported 19 minutes ago

  @Rogers I get a call from customer retention. And when I explained why I left and that #Rogers doesn't reward their longtime loyal customers, he hangs up on me. I guess I was right. 🤬

• 
  Patsy Swanson (@pswanson443) reported 20 minutes ago

  @RogersHelps Still out in L9W... since Wednesday morning! Keep being told it's being worked on, and could be up to 24 hours for a fix... hard to work from home to pay for a service I don't have! Lost my patience - get this fixed already! @rogers @CRTC

• 
  mehul (@wonn_8681) reported 23 minutes ago

  How @RogersHelps know that if a customer order online they never go to store for device set up ?? @CRTC why don't you make policy that service for store or online ...charges should be same...not on based of assumption that online customer never go to store for set up

• 
  Red Mage (@ARedMageSays) reported 25 minutes ago

  @RogersHelps It took some poor lady in Montreal to iterate information properly. Literally the 5th person I had to speak with just to get the right information, @Rogers and this has now resulted in a $1500 bill. At least.

• 
  roguewavemedia (@roguewavemedia) reported 26 minutes ago

  @RuthKapelus @RogersHelps It might be different in Canada but the lesson learned down in the states is that taking stations and parsing them out to become streaming you’re actually going to pay more in the long run for watching something that I think he would by separating it out

• 
  Elsa (@gx5_to) reported 28 minutes ago

  @RogersHelps does adding a channel to ignite tv cancel a bundle discount

• 
  Peter (@pete_fromTO) reported 30 minutes ago

  @RogersHelps is there outage in north york ?

• 
  StephDP (@stephaniedevers) reported 31 minutes ago

  On hold with @rogers for 52 mins and counting. How is it that we’ve normalized such horrible customer service - esp since Cdns pay the highest wireless prices in the world

• 
  Carolyn Weir (@CarolynWeir9) reported 37 minutes ago

  @RogersHelps Ended service with Rogers. Rogers sent emails stating I owed money, but didn’t say what for. Didn’t pay, and now my credit rating is 100 points less

• 
  Bello (@Tnova09) reported 40 minutes ago

  Really close to moving on from @Rogers Internet lacks consistency. Wifi down.

• 
  Red Mage (@ARedMageSays) reported 41 minutes ago

  Hey @Rogers ? Your agents are poorly trained, they don't have the right information, or they're lazy and don't care. Either way; you suck. Your service sucks. You're too expensive for the quality of reception, and you just generally awful. Love and cuddles, Red Mage

• 
  Red Mage (@ARedMageSays) reported 42 minutes ago

  Day one of reminding #Canada that @Rogers is Verfucking awful, rips off #Canadians and cakcles all the way to the Verfucking bank like a Saturday morning cartoon villain. This will be a daily occurance #Canada. I'm a pretty pissed off Red Mage.

• 
  Sriram Iyer (@iyersrirams) reported 46 minutes ago

  @RogersHelps When you make a billing error... its always the customer been charged "more".. and the customer needs to keep an eye on their bills ... waste their precious time calling you...all the explaining & justifying.... its never the other way around.. :(

• 
  The Captain (@Cpt_Handsome) reported 49 minutes ago

  @FultonReed6 It's funny... cos my @Rogers service has been atrocious of late... but they're in the process of installing @Bell fibe on my street right now... bad time for Rogers to remind me how trash they are...

• 
  Motsumi (@Motsumi20081401) reported 57 minutes ago

  @CarryTelecom @rogers internet down Woodstock area?

• 
  Asfour (@As4Blue) reported 57 minutes ago

  @RogersHelps A week In this situation 0.1- 0.4 Mbps .. internet speed Never in the 25 years with Rogers had this occurance ..!People are guessing about the cause of this - & not a single explaination fom a high ranking responsibe Rogers employee in any news ..Strange ..!

• 
  isabelle (@puckdoggy) reported 59 minutes ago

  @RogersHelps Service is back now, but not cool that it was down for 15 minutes in the middle of a crucial game