Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 10: Problems at Rogers
Rogers is having issues since 08:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Calgary, Abbotsford, Vancouver, Winnipeg, Creston, Toronto, Sept-Îles, Orillia, Ottawa, Oakville, North Saanich, Montréal, Castlegar, Mississauga, and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Internet | 6 minutes ago |
|
Abbotsford
|
Internet | 19 minutes ago |
|
Calgary
|
Internet | 21 minutes ago |
|
Calgary
|
Internet | 29 minutes ago |
|
Calgary
|
Total Blackout | 30 minutes ago |
|
Vancouver
|
Internet | 33 minutes ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Goldberg (@MattyGold7) reported@KellyHrudey This sucks! @Rogers sucks. I’ve already cancelled my SN+ and they continue to validate that decision.
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Darren Gudmundson (@BrianOakely) reported@RoastedKeyboard @Rogers Their actual product is also the worst. 20+ drops a day, Cable Internet, Winnipeg, for only $100 a month. They have stated their cable needs to be replaced, yet refuse to do so. "Screw you, we have regulatory capture!"- xoxo @Rogers
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J.R. Wideman (@jrwideman) reportedThinking about leaving that telecom monopoly player @RogersHelps for one of the smaller piggyback joints cause the whole experience is cooked. I'd rather buy my phone out than pay for the nonsensical plans. I've been a loyal customer 20+ years + a prev emp.
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Yegor Sharangovich replaced Breadman (@FierySharky) reportedSportsnet and Rogers just keep shooting themselves in the foot. Once again, **** you @Rogers @Sportsnet
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Caitlin (@cwiltzy) reported.@Rogers really sent me an email saying that my bill is going up $5 so I can “continue to support Rogers investments and 5G” like I somehow owe them an extra $5 monthly contribution?! My contribution is MY MONTHLY BILL?!
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Paranoid Android (@Marvinmeentende) reportedI will never again use any services from @Rogers! Had their home internet service on a contract after trying a few different providers and was pretty happy with the service, until I had to move to another province. They said I couldn’t transfer the account and ...
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Terry Murphy (@tyjac2) reported@RogersHelps It has been listed as an issue all afternoon Can’t work can’t do anything such poor service for what you charge
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Karl (@KennedyKreep) reported@Rogers @RogersHelps is the biggest rip off in Canadian history! Literally spent 2hrs on the phone waiting for an available service rep. to only suddenly be told "high call volume, call back later" I WAS IN LINE!!! Waiting for my turn. Cancelling is now my next move.
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CanadaSam53 (@canadasam53) reported@RogersHelps It took over an hour at 10 pm to get help it’s normally 25-30 minutes
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❤️Shibilijoon❤️ (@shibilijoon) reported@Rogers should be nominated the worse provider of the universe! Terrible!
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JB55 (@belljoseph) reported@Rogers absolutely terrible customer service via telephone support. On hold to arrange the transfer of service to a new address and hung up on after 3hrs and 20 minutes. How is this acceptable?
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CanadianHammer🍀🇨🇦 (@WestHamCanada) reported@FierySharky @Rogers @Sportsnet This isn’t bad news. Hate seeing anyone losing their job but he was a real prick during Covid.
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Not Jesperi (@cakeeater74) reported@FierySharky @Rogers @Sportsnet He sucks at his job he evaluates goaltenders like it’s still the 90s
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Shawna R (@shawna_r80) reported@RogersHelps everyone in our Yaletown neighborhood group is talking about no Rogers service in a 4-block radius for the last 5 days. Why do you keep telling me it’s just me? It’s almost like you don’t actually care…
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JB55 (@belljoseph) reported@RogersHelps The level of customer service provided by your company @Rogers has been abysmal.
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Mark Candler (@MarkCandler) reported@RogersHelps We've been a customer of yours for 40 years. Spoke with someone 2 months ago to lower the cost. All was done & then 2 months later you raise the price we mutually agreed to. Not Good & I don;t want a text book answer from you. Enough with you reading from your script.
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Lynn Without an E (@Moon_River05) reported@blu_kryptonian It's hard wired into the cable box. @Rogers does everything in their power to make sure their customers are unhappy. It's really quite incredible. They actually have an automated message that says "We are too busy to take your call, goodbye" when you call customer service. Goodbye is right!!!
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Georgiana Balanica (@GeorgianaB83826) reportedHey @Rogers you need to do a much better job at dealing with your customers! I’ve been waiting for more than 15 minutes today to be transferred to talk to a supervisor after dealing with a customer service representative for more than 30 minutes that couldn’t understand my request for a service upgrade! You can’t put customers on hold for that long without resolution so I had to drop the call! Train your employees and train them how to properly help customers meet their needs! I know I’ve been working in this industry for over 15 years! I’ve started in customer service however it’s not what it used to be! Now it seems you want to get rid of customers as fast as possible instead of helping them and ensuring they remain loyal to your business!
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Muthyam (@MovieMuthyam) reported@RogersHelps Well when i clicked the link it just shows me plans and once I sign in and do it, It dsnt show the modem by the way ,just shows internet plans. Modem is my main concern.
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HumanInTheLoop (@AsworLicheam) reported@djlaela @RogersHelps That's disappointing. If they have a known issue or outage, they should turn off their AI agent and send a mass notification to users so they know without looping in the AI bot.
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Fezco (@Nikumi87) reported@RobFai @Rogers You didn't hang up on them within the first 10 seconds?
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Hugh Sturdy 🇨🇦 (@SturdyHugh) reported@Dave_Sandford @RogersHelps I had the same issue with Bell back when I lived in Toronto. It boggles my mind when companies that are all about communications fail customers who want to communicate with them. It’s basically their one main job.
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Jeff Jones (@thewiredserf) reported@RogersHelps So no then? Abysmal customer service.
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Carlos Millan (@KarlozMillan) reportedWhat’s wrong with @Rogers in Yaletow Downtown Vancouver? Have had little to no signal since last week. All Rogers users in my office as well
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Nadalie (@nadaliebardo) reported@Rogers why are yall incapable of providing the internet I pay for? Down twice this week.
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Terry Murphy (@tyjac2) reported@RogersHelps Thanks for nothing again pathetic customer care
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David Kehoe (@davidk101) reported@RogersHelps Can’t access Roger’s support Just says we can’t answer your call at this time good bye ?
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Kieran W (@WeberK94) reported.@Rogers has got to be one of the worst companies in Canada. Gonna miss hearing Kelly call the games this year
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Harsh #LetsGoLiquid (@BlancoHarsh) reported@Rogers DO YOU HAVE ONE ******* PERSON AS YOUR CUSTOMER SUPPORT?? WHY AM I ON PHKNE FOR ONE AND HALF HOURS EVERYDAY FOR LAST THREE DAYS AND CANT GET SOMEONE TO HELP ME WITH MY ******* INTERNET. ******* GARBAGE OF A COMPANY THAT DOESNT CARE ABOUT THEIR PAYING CUSTOMERS
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cxt (@callmecxt) reported@RealDonBradshaw @BlueJays @Rogers I hope you have a great day today Don Bradshaw. Really thought this post was some sort of meme but it turns out you’re just very sad. Please accept this digital hug as a reminder to be happy. (and to possibly shut ******** up)