Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (58%)
- TV (15%)
- Wi-fi (12%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Brampton, Vancouver, Richmond Hill, Nanaimo, Edmonton, Calgary, Mississauga, Halifax, Toronto, Fossambault-sur-lac, Oshawa, Montréal, Regina, Nepean, and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Brampton
|
Phone | 9 minutes ago |
|
Vancouver
|
Wi-fi | 12 minutes ago |
|
Richmond Hill
|
Internet | 1 hour ago |
|
Brampton
|
Internet | 1 hour ago |
|
Nanaimo
|
TV | 6 hours ago |
|
Edmonton
|
TV | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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G Had Joe (@Alpha_Views) reported@RogersHelps @PearlJamPat But this is what your hired staff do, I had one try to force himself into my house to try to convince me to buy your service. I was about to stab him before he walked away.
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Hania ☘️✨ (@_Hania_00) reported@PierrePoilievre Or Poor @Rogers cant touch it " WHO HASE THE INFRASTRUCTURE ONLY CAN PLAY IN THIS INTERNATIONAL Sector of Buisness
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SLICK.skr🐡 (@SLICKBLOWFISH) reported@yegwave I just reported @Rogers to CRTC Stupid scammer ***** I hope it burns to the ground
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Lars Nordgren (@Ingemar4910) reported@RogersHelps @LoveMy7Wood These are not helpful suggestions, and says you use AI to respond to real Customer concerns. Big failure!
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BlindLiberalism (@BlindLiberalism) reported@RogersHelps I’ve tried submitted one time last year for an issue they never responded. This recent one was just last week. Im not sure on the day because once I submit I never receive any message from the company. Why is it so difficult to get in contact by email?
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mike walsh (@mikewal16285187) reported@RogersHelps I have the same device that worked fine with Ruralwave before Rogers bought them and shut them down
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Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported@KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.
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Love My 7 Wood (@LoveMy7Wood) reported@RogersHelps Can I get these issues addressed at a Rogers store or will they just tell me to call the number I’ve been on hold forever for?
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Name (@Puckluck81) reported@TELUSsupport @TELUS my refund has been on going for 15 days. You promised a call back in 48 hours 72 hours ago. Of this is customer service I think @Rogers might have several new customers.
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FancyOldLady (@FancyOldGal) reported@SmokingDandy @Rogers Where did you go? I only see 2 demons. Rogers & Telus. The other of the 2 duopolies. Rogers took over my acct from Shaw and said they don't support email and email vanished. No warning. Gone!
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Pamela Ingold 🇨🇦🎥🎬 (@PamelaIngold) reported@LoveMy7Wood @Rogers @RogersHelps I have Beanfield - they do condos only. Never had a problem in 10 years and they've never raised the price. It's guaranteed. They answer immediately when you call.
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Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported@RogersHelps I did that. took over 3 hrs on hold online on my cell phone data as on the phone I never got an answer why am I paying for a service when it doesn't work? your customer service and wait times have really gone downhill since the merger
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Nirmal Nanda (@ImNirmalnanda) reported@RogersHelps I've been a customer for over 12 years and my contract expires this month. I've contacted customer service several times but have received different pricing each time. Could someone review my account and provide the best available renewal offer?
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Jennifer Leigh (@WriteLinesInk) reported@RogersHelps So you gave me some shill, gave me a piece of garbage Motorola phone that you're telling me the government gave to me but the government doesn't have that option and knows nothing about this. And suddenly I'm getting 10 gigs. In 13 years while you and fighter were charging me
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🇨🇦Sharon Ledwell#ElbowsUp (@bluetsauvage) reported@RogersHelps I am waiting for someone to respond to my DM in order to troubleshoot my wi-fi calling issue.
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todd sams (@toddsams15) reported@RogersHelps now having internet buffering issues smarten up and get things fixed or i don't pay period end of story Capiche!!
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Butterfly 🇨🇦🍁🍂🪻 (@xolburne20339) reported@LoveMy7Wood @RogersHelps The mindless knobs at Bell are just as friggen bad It is never-ending BS problems that never get resolved,especially when it is impossible to get an actual English speaking person or any real person for that matter Good luck
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Berniceness - 🥓🥓🥓🥓 (@Berniceness) reportedHey @Rogers why am I talking to a dude in the Philippines when Canadians can't find jobs??? Yet, you sure like to gouge us with fees for subpar service and then rob from us with extra billings if one doesn't look at their statement.
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mike walsh (@mikewal16285187) reported@RogersHelps @MathesonJMT Also 2 hours when my internet speed went from 100 to 1. Obviously despite the rather lame deflection from the problem,you dont have enough teams or your product sucks so bad,there will never be enough teams
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Nirmal Nanda (@ImNirmalnanda) reported@RogersHelps Rogers has moved much of its customer service offshore, so it can be difficult to explain issues and understand the representatives. Is it possible to speak with someone based in Canada?
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A Blue Jays Boi. (@bluejayspeteguy) reported@Expos4ever10 @Rogers @Sportsnet Why do our prospects never make the top 100 unless they are a well known prospect, we've have had soooo many prospects turn out really well over they last 5-8 years...pound for pound i believe we turn out more major league ready prospects then anyone else.
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Coach’s Kid (@_Coaches_kid) reported@Canucks @Rogers Step 1: Promote twins ✅ Step 2: Promote friends ✅ Step 3: Hire more friends ✅ Step 4: Draft coach’s son Step 5: Draft more twins Step 6: Sell tkts/merch Step 7: Never win Cup
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Ryan John Krobath (@KrobathJohn) reported@Canucks @Rogers Just make right call that will help the future of the vancouver canucks , I'll bring a cup to this city and this province. Put the right players together to make stoppable roster. Like Vagas
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Love My 7 Wood (@LoveMy7Wood) reportedIf you are considering (or have to due to equipment failure like me) switching from Ignite to Xfinity on @Rogers here are some things to be aware of that they do not tell you before, during or after the transition. First, a new account will be opened, independent of your previous account, and unless you call and close your previous account, you will be double billed. Second, nobody will ask you for your credit card and it won’t be transitioned from your old account so unless you go online and add it, in a month you will be getting nasty notices. Three, if you have streaming services like Crave that you buy through Rogers it will not be transferred to your new account automatically. You must call to get it added. Fourth, expect at least one of the Xfinity boxes not to work properly. I’ve done the transition now at my cottage and home and multiple service visits and equipment replacements may be necessary. Fifth, if you have Rogers/ Yahoo email or Finance accounts they don’t automatically transition and multiple phone calls may be necessary and it may take the knowledge of a supervisor to get them going again. And sixth, Rogers goes out of its way to make speaking to an actual human being virtually impossible and you have to fight with AI and may be lucky and get through to someone in a few minutes or, like me, you can waste hours and hours on hold. And finally, they are going to email you a survey on how they did. Don’t fill it in right away. Wait a few days to make sure things work and work as they should. Good luck!
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James MacDonald (@jimmymac6685) reported@Rogers I called to cancel my cable /internet bc I’m moving to part of ON Rogers doesn’t service & customer service tried 5 times to sell me tv/internet plans!! I am moving! After 50mins says she can’t cancel my plan and I have to call back on the exact day I want it canceled🧵
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x-YEGJK (@KruJones15) reported@cgy_guy @Rogers How is Rogers “pushing” anything here? It’s a programming option FFS. You’ll want to sit down for this—but nobody is “pushing you” to push select.
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KNugent4118 🇨🇦🇨🇦🇨🇦 (@KNugent4118) reported@ClunekMarika @Rogers @RogersHelps Unfortunately we don't have Cogeco available in our area. Damn monopoly.
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Matt Iovino (@MattIovino) reported@MapleLeafs @Rogers I was going to attend but Pierre Lebrun said Chayka wouldn’t hang up the phone if another GM called him about the 1st pick
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Matt Pisko (@MattPisko) reported@Canucks @Sportsnet650 @Rogers The Canucks scouts all belong in Moneyball. They are awful.
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🇨🇦Angel🇨🇦 (@Kismetangel1) reported@blogTO Good! @Rogers Are a horrible company! Lay offs. wrongful termination! Ted is rolling in his grave!