Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: St. John's, Hamilton, Edmonton, Toronto, Oshawa, Halifax, Toronto county, Kamloops, Barrie, Vancouver, Ottawa, Montréal, Sioux Lookout, Cambridge, and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 St. John's
|
1 hour ago | |
|
Hamilton
|
Wi-fi | 4 hours ago |
|
Edmonton
|
Internet | 4 hours ago |
|
Toronto
|
Internet | 5 hours ago |
|
Oshawa
|
TV | 6 hours ago |
|
Halifax
|
Total Blackout | 7 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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sjf (@SJFlet1717) reportedProblems when my phone is entitled to an upgrade. Can you please assist @Rogers
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🎃 HoJam 🎃 (@HoJam23) reported@CanadasLeafs @Rogers i tried to cancel my rogers 3 years ago. they played tag with me for days on the phone. I'd wait 60-120 minuntes... spoeak to someone for 2 minutes and they would always say "this isn't my dept. let me transfer you". this went on for 4 days, over 24 hours total of wait time
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Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps They couldn’t even take down my phone number on a piece of paper to call me back!!!! A ****🤬🤬🤬🤬🤬🤬 piece of paper!!!
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Grittygirl88 (@grittygirl88) reportedWhy are you tech customer care lines dead. @CCTS_CPRST @Rogers
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Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps Over an hour late for a technician and when I call I’m on hold & forced to listen to the torture of bad music-that sounds like you recorded it on to tape from a bad AM station and you wonder why customers are upset when the agent comes on line!!
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ambam (@ItsReallyAmber) reported@Darth_Pingu @Rogers It all comes down to money. Its costs more to have everything canada based. Which means Mr. CEO and senior executives would get less money / bonuses and we cant have that now can we?
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The REAL Sassy Queen 👑 (@TheRealSassyQn) reportedWow been on HOLD with @Rogers over an hour to cancel our INTERNET and got disconnected Went into a STORE in ON @fordnation They are giving me the same number to call If they never answer .... How do you cancel?? This is disgraceful service #Rogers #NeverROGERS
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Buzios (@Buzios16) reported@LoveMy7Wood @Rogers @RogersHelps We had Rogers cell "service"; the "service" was absolutely useless but even then it was superior to their hopelessly inept "customer service". After 1 year we refused to renew; I told the guy who was trying to convince me reup that I wouldn't take Rogers again if was free,
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BlindLiberalism (@BlindLiberalism) reported@RogersHelps Hi, I’ve followed up again with support but now have not heard back for a bit. It’s been a frustrating amount of back and forth and Im not understanding why they cannot actually help.
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Jimbo Jones Senior (@JimboJonesSr) reported@CanadasLeafs @Rogers Lol I was on hold with them for over 2 hrs couple of weeks back. That was after showing up at a Rogers store where they make you buzz an intercom , "move in front of the camera" ask you what you want then tell you to call CS that they can't help. Lol
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Garnet Barnsdale (@gocashking) reported@Ralphie9 @Rogers That really sucks
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Grittygirl88 (@grittygirl88) reported@RogersHelps Roger's offline stores are not able schedule the te h appointments for new device installation and are not even able to schedule appointment. The Roger's in square one mall said they cannot do any modifications for the home internet service.
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John Koreen (@MrKoreen) reported@RogersHelps please help, we've been on hold for +2.5 hrs bc my wife received the msg: "Contact us for assistance. We’ve enhanced your sign in security. To learn more, please contact us and speak with a Rogers Specialist for further assistance" when trying to login to her email
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Neil Anthony (@NeilAnthonyLive) reported@SteveD29 @RogersHelps Keep fighting. They tried charging me for a service I never received and I kept calling and refusing. Eventually they gave up.
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Scott Slade (@poleman88) reported@RogersHelps After almost 3 days of trying to talk to someone to cancel my parents home services due to them moving into a retirement home, I finally get someone and they tell me it’ll be $450 + tax to cancel. Great way to treat longtime customers.
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Mike Gunn (@One_Gunn44) reported@RogersHelps I know you hours of operations. But I am not always available to call early in the morning.With the price of your service you should be able to provide better service. I was not in pressed with waiting that long from 2:30- 4:30 to have the call dropped.
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Laura Brown 🍁 (@thatgrrl) reported@Darth_Pingu @Rogers I worked in call centres in Canada. Most of the clients were US businesses looking for Canadian customer service people because we were nicer, more patient than those in the US. I bet they still do that.
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me 🇨🇦🇺🇦 (@NanananaBrown) reported@RogersHelps I've done that. When I was on hold it said in he automated voice to go see your closet store. Also it's not all about my bill it's several problems I'm having with Roger's
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Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps @Rogers Non responsive all day as I wait for a service technician who really isn’t coming… Perhaps I’m blocked due to the repeated requests for anyone to do anything to help resolve our service issues
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Neil Anthony (@NeilAnthonyLive) reported@SteveD29 @RogersHelps They pulled that **** with me and I just kept ignoring them and they finally stop asking me for money.
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Grittygirl88 (@grittygirl88) reported@CCTS_CPRST @Rogers Their customer care lines are continuously busy. Nobody is responding on phone call or on chat. This is pure denial of service. Now as the communication network is up their customer care is facing as outage.
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Goug Dilmour (@CanadasLeafs) reported@johnref59 @RogersHelps The government has let Bell and Rogers monopolize the market and these companies treat us like we are a bunch of donkeys.
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Steve (@SteveD29) reported@RogersHelps Oh I spent an hour on the phone and was told yes even though you didn’t use the service you could have so we will charge you 210 bucks still
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Realtor® Paul 🏠🔑 (@PaulLiberatore) reported@RogersHelps absolutely terrible “service”. Last 3 days on hold for 3 hours each time just to get the call drop when being transferred for the 3rd time. No service provider should have this as their daily standard. People should find alternatives with a solid CS dept asap.
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Pizzle (@Patrick52739310) reported@Rogers how long am I expected to wait on hold for a simple cancelation of service request? This rep has asked me 4 times if I want any other services. "NO". Holy ****, negative star review. 50 minutes and counting.
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ROCKETMAN (@GenXHockey) reported@CanadasLeafs @Rogers Rogers is the worst. Swapped to Telus again... much better this time around.
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Michael JB 🇨🇦 (@MjbOriginal) reported@CanadasLeafs @RogersHelps I’m not defending them, but it’s a bad time to call. Lots are now home from work for the day and can’t call until then. Jams them the f up. 10 am-ish til 2-ish works good. Weekends after 1 as well.
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Menna (@marmisto) reported@CanadasLeafs @Rogers 5 calls to them in a 1 week span (last week) average 2-3 hrs on each call just to get them to send a tech to my house bc our internet keeps dropping. Tech shows up 2 hrs b4 our time slot, gives the wife attitude saying “I don’t have time for this” Dog-**** company top to bottom
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JT. (@JRTabula) reported@RogersHelps Which doesn’t have the self service on the website unfortunately.
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Chandra Harris (@Cyaski) reportedRogers is such a scam! Can't get ahold of anyone, they just drop calls. They scammed me. 1 day after door to door came they signed me up, did a credit check without my consent. I refused the delivery, called them to cancel and now are sending another!!! STOP @RogersHelps @Rogers