Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 9: Problems at Rogers
Rogers is having issues since 11:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Saint John, Toronto, Montréal, Vancouver, Scarborough, London, Kitchener, Mississauga, Oshawa, Calgary, Halifax, Edmonton, Bathurst, Clarington, and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Saint John
|
Wi-fi | 1 hour ago |
|
Toronto
|
Internet | 1 hour ago |
|
Toronto
|
Internet | 2 hours ago |
|
Montréal
|
TV | 2 hours ago |
|
Toronto
|
Wi-fi | 2 hours ago |
|
Toronto
|
Wi-fi | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Name (@Puckluck81) reported@TELUSsupport @TELUS my refund has been on going for 15 days. You promised a call back in 48 hours 72 hours ago. Of this is customer service I think @Rogers might have several new customers.
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Kaykay (@kskytte) reported@RogersHelps I spent the last 2 hours without internet, checked online, no outage listed. Contacted the chat and they couldn’t tell me if there was an outage and to call back during business hours. Suddenly internet is back, sounds like an outage to me. So frustrating.
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Chef Vivek Thakur ( Strategy & Operations ) (@VivekThakur1985) reported@RogersHelps My business Internet not working last 2 hours at langely Bc
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Jim Elliott (@jelliott_to) reported@RogersHelps I am having major issues with my Rogers cell service. 5 times today my phone has gone to emergency calls only. Then it works but I only get <5 Mbps. At other times I get over 150 Mbps. The service is so inconsistent my phone has become unusable for work.
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Rohit R (@rohitsuccess) reported@Rogers Team, hello team, i lost my sim & wallet including my ids, debit-credit cards. Pls do needful to block my sim on priority. a scammer will try to re-issue my number with the help of their networks inside roger’s shop. Im not in canada now & i wont come back to canada.
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Dave Kwan (@davekwan7) reported@Rogers Infuriating experience today. Firstly your payment system has issues. Your agent tried to pin this on my side and told me to contact my bank and credit card providers. No issues from that end whatsoever. Tried to contact Rogers once more but chat continuously ends.
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Gio (@giovexpo) reported@RogersHelps @AvisekhDas9 I Am Fed Up With The Rogers Us. Your Customer Service Us Not The Best If You Cannot Supply The Service Please Refund My Money
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todd sams (@toddsams15) reported@RogersHelps now having internet buffering issues smarten up and get things fixed or i don't pay period end of story Capiche!!
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s. (@silmapps) reportedIt's hilarious that @Rogers is a communications company. The communication between departments within the company is abysmal. I'm so sick of their bs for someone who's been a client of theirs for over 20 years. They treat their loyal, never missed a payment customers like ****
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Chelle (@traaashpanda) reportedIt’s wild to me that @Fidomobile, which is essentially @Rogers doesn’t have customer service on a Sunday? They’ll let you sign up for their services but if something goes wrong … get ****** :) No ported phone number means no calls. No text. No 2FA.
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Alex Gatzos (@AlexGatzos5855) reported@LoveMy7Wood @Rogers @RogersHelps For a communications Co. it sucks at communicating with its customers
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Myrna Lambert (@myrnalambert) reported@RogersHelps No when you dial the phone it says it’s not assigned. That isn’t a phone problem - it should go to their VM
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Jake 🍉 – 2012 Deluxe Remaster (Taylor's Version) (@NexusSomnia) reported@CoryJudson @Bell @Rogers Did they offer better *service* or did they boast a better *package*
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Jthreads🇨🇦⚾🏈⚽🏒🚨 (@Jthreads00000) reported@copperleaf22 @Expos4ever10 @Rogers You think a new manager is going to help us?
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Many (@many_876) reportedPoor @RogersHelps @Rogers doesn’t like people telling the truth that @EdwardSRogers is a ****** Ps, I know he is, the only reason why she coming forward she afraid of him and how much control he over media
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Pamela Ingold 🇨🇦🎥🎬 (@PamelaIngold) reported@LoveMy7Wood @Rogers @RogersHelps I have Beanfield - they do condos only. Never had a problem in 10 years and they've never raised the price. It's guaranteed. They answer immediately when you call.
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Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported@KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.
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chris (@whiteboywork) reported@Rogers fix your internet stability ...
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creative (@CreaTiv_thinkeR) reported@Rogers don't know why you guys went terrible in responding. Home internet outage for 3 hours. Put on infinite wait on call n chat. How can one even work?
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Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported@KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.
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Pietro Cammalleri (@PCAMMALL) reported@RogersHelps May I communicate with one of your agents via DM to ask whether there is an Internet outage in my neighbourhood? Rogers [1 (888) 764-3771] is experiencing a high number of phone calls — I wasn’t even permitted to hold. TIA.
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ERA (@DonateRecycleIT) reported@RogersHelps We're trying to unlock 1000's of refurbished devices, that method really... doesn't work. Can we please email a bunch of imei to your team?
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Expos4ever (@Expos4ever10) reported@CrazyCurt1978 @Rogers That won’t help the fact the manager is terrible
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🇨🇦Angel🇨🇦 (@Kismetangel1) reported@blogTO Good! @Rogers Are a horrible company! Lay offs. wrongful termination! Ted is rolling in his grave!
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T-Dog (@TDog_xrp) reported@Rogers why does your network time on my cell phone keep switching in Calgary to the incorrect time. Every 10 minutes or so all morning it is oscillating between Mountain time an pacific time. Do better.
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🇨🇦Sharon Ledwell#ElbowsUp (@bluetsauvage) reported@RogersHelps Hubby and I are on the same plan, same wi-fi, different iPhone models. His wi-fi assisted calling works, but mine recently stopped functioning. I got dropped from on-line help yesterday (after 2 hrs waiting, I was 4th in the queue). Been on hold for 1:15min.
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Myrna Lambert (@myrnalambert) reported@RogersHelps Yes - the number says it’s not assigned. That has nothing to do with the phone. I worked in Telecom for a decade - this isn’t a phone issue. Why isn’t it assigned when I’m paying for the number since 2015?
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s. (@silmapps) reported@RogersHelps 1/2 You want to help? Here's a few suggestions for you... 1. Representatives that speak fluid English or at least English we can understand! 2. Representatives who read notes before calling clients. 3. Not treating loyal clients who have been paying almost 400 a month for
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creative (@CreaTiv_thinkeR) reported@RogersHelps From account, Chat agent safia asked concern and redirected to support specialist which basically keeps sending message to "Thanks for holding. We’ll be with you as soon as possible. Please continue to hold to keep your place in line." For more than 25 times in last 50 minutes
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Marchisio (@marchisiodj) reported@RogersHelps is service down on King between Shaw and Spadina? Last 2 mornings no cell 5g or mobile internet service at all…