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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 59% Internet (59%)
  • 12% Wi-fi (12%)
  • 11% TV (11%)
  • 9% Phone (9%)
  • 6% Total Blackout (6%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Surrey, Campbell River, Red Deer, Calgary, Edmonton, Vancouver, Newmarket, Ottawa, York, Toronto, Montréal, London, Burnaby, King, and Woodstock.

CityProblem TypeReport Time
Surrey Internet 5 hours ago
Campbell River Internet 6 hours ago
Red Deer TV 7 hours ago
Calgary Internet 8 hours ago
Surrey Internet 8 hours ago
Calgary Internet 9 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • ESchillup
    His Divine Shadow (@ESchillup) reported

    @JustMeJamie64 @Rogers The best way to get someone in canada is select French and then they answer go "shoot i thought I hit english, can you help me" and they basically all speak English anyways.

  • pozpiggy86
    Chris P Bacon (@pozpiggy86) reported

    Hey @TELUS how is a customer supposed to know when to call you when your automated assistant AND your website do not give your hours of operation? I'm trying to sign up with a new service because I'm sick of @Rogers, and it's proving to be incredibly frustrating!

  • arsalansaleem_
    Arsalan S. (@arsalansaleem_) reported

    @RogersHelps @RogersHelps now technical is transferring me to customer services dept,

  • inkdota
    Corey (@inkdota) reported

    @Rogers hey retards fix your ****! you guys have been useless retards for 20+ years

  • pXnEmerica
    pXnEmerica (@pXnEmerica) reported

    @JustMeJamie64 @Rogers They used to, many companies used to. The standard for those centers was call time. So everyone basically had a manager behind them bickering at them to get the call time down. It becomes competition between teams who can get the call time down. The service standard dropped to nothing, people accepted it or in our case, have no reasonable alternatives due to the regulation of media and infrastructure in the country. Once people accepted it it was cheaper to outsource and automate.

  • teresa_reza
    Teresa Reza (@teresa_reza) reported

    @JustMeJamie64 @Rogers Instead of finding a different way to install a service they butchered every single garage entryway in the neighborhood including mine which was BRAND NEW. I canceled every service I had with Rogers. At Telus,everyone you speak to is out of 🇨🇦 Next to get canceled

  • JaneCornwell11
    CoopersMom 😁 (@JaneCornwell11) reported

    @Rogers So the the CARDBOARD COLD PIZZA WASN'T EATABLE BUT YOUR PEOPLE SAID WE DON'T GIVE REFUNDS. SO WHO THE F-_K STANDS BEHIND THIS ISSUE? GET READY, I AM GOING TO HAUNT INSTACART EVERY DAY ON SOCIAL MEDIA!

  • DThespud15601
    Doug the Spud 🇨🇦 (@DThespud15601) reported

    Hey some decency from a large corporate entity that historically has been absolutely awful to its customers. This isn't publicity or anything. Nope. Continue this behaviour, and I might change my mind @Rogers

  • hwspav
    Pav (@hwspav) reported

    @RogersHelps This isn't helpful. Also been on hold for 45 mins now. So happy you guys made cuts. The customer support is too notch. 🙄

  • valleylily56
    magenta72 (@valleylily56) reported

    @Rogers has offshored their customer service since last time I needed service. Was on hold for about 2 hrs. Not pleased at all!!! Raising prices across the board for media they provide. Loss of Canadian jobs! @CRTCeng @MarkJCarney

  • TheFilmAnalyst1
    V_F_S (@TheFilmAnalyst1) reported

    @JustMeJamie64 @Rogers I had to pay for an RDS subscription that I didn't use for 8 months. 1st time, l hung up because I waited 30 mins & no one picked up. 2nd time, some idiot couldn't verify my credentials despite calling from the verified phone # on the account. 3rd time, finally lucked out.

  • Evil__Empire
    Stu 🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Evil__Empire) reported

    @RogersHelps I have numerous channels that haven’t worked for a week. Only 1 of the Sportsnet channels, only 1 of the TSN channels, MLB Network doesn’t work, plus a lot more. What’s the problem?

  • valleylily56
    magenta72 (@valleylily56) reported

    @Rogers has offshored their customer service since that last time I needed service. Was on hold for about 2 hrs. Not pleased at all!!! Raising prices across the board for media they provide. Loss of Canadian jobs. @CRTCeng @MarkJCarney

  • justatalost
    huh (@justatalost) reported

    @LindsayDunnTV Everything in this country is straight garbage. Thats what happens when you have every telecommunications with only 2 companies. Do better @Rogers @Bell

  • thefringemin
    AB_Girl (@thefringemin) reported

    @JustMeJamie64 @Rogers That's precisely the problem for having a monopoly. I trifecta in CANADA. It needs to stop!

  • MikeDelpieroX
    Michael DelPiero (@MikeDelpieroX) reported

    @Gork Instead of spending $500 million on a contract with Vladimir Guerrero Jr., how many additional call centre agents could @Rogers have hired to help reduce customer service backlogs and improve response times—both annually and over the full duration of the contract?

  • bigweeels
    PattyD_fore (@bigweeels) reported

    @RogersHelps Your new AI virtual assistant is absolutely terrible. It took me three phone calls and at least four if not, five times as long to simply pay a bill today than it used to take me when I used to just go through the phone prompts using my keypad. What are we doing here

  • Breakin_Normal
    Just Bored (@Breakin_Normal) reported

    @JustMeJamie64 @Rogers I keep getting calls from Roger’s, Telus and bell and most times you can barely hear them from all the background noise. You can tell they are not in Canada so usually I just act like I can’t hear them and hang up. Not like I want to sign up to new service like that.

  • ehdrifter
    ehdrifter (@ehdrifter) reported

    @mmabrey1 Both @Rogers and @Bell are absolute dog ****. Sorry

  • RKBalsara
    R K Balsara (@RKBalsara) reported

    @JustMeJamie64 @Rogers Some of the best technical support folks in the world today are from India. Check out Zoho support or Microsoft 365 support. Try Bell or Rogers, they are a nightmare.

  • ZeegersTV
    Zeegers (@ZeegersTV) reported

    Steer clear of @RogersHelps Worst ISP in Canada.

  • robinthemurr
    Robin (@robinthemurr) reported

    ******* came back for a 3rd time and woke me up AGAIN 3 employees who can’t read Once I opened the door to yell at them they gave me the “oh we just saw your sign” no you’re ignorant ***** who don’t give a **** Stay off peoples properties @Rogers unless you are called

  • sasa_prinsesa
    Прінсеса Саша CHECK MARK (@sasa_prinsesa) reported

    @Rogers please tell me what the issue is! My Roger’s wireless home phone doesn’t allow me to call out but I can receive calls! This happens all the time and I go without service for days! I’m thinking about going back to bell!

  • Rinah75
    Rina Alexis ♏♋♏ (@Rinah75) reported

    @Rogers Your customer service is appalling. I will be switching at the first opportunity presented. @TELUS

  • _kd2357
    K D (@_kd2357) reported

    @JustMeJamie64 @Rogers Telus is the worst, their call center is in which I would assume Mexico and they just keep bouncing you around to different departments because no one wants to help you.

  • hellohalima
    H (@hellohalima) reported

    @mmabrey1 @RogersHelps stop being embarrassing and help Marina out

  • JWatson42
    Mertecracker (@JWatson42) reported

    @RogersHelps I am trying to dispute some charges for US roaming. I was told a block had been put on the account when I had the same issue last year, but it appears more got through again later. I've never visited the US during the timeframe but was working an hour or so from the border.

  • mic56key
    GM789 🇨🇦 (@mic56key) reported

    @BlueJays @rogers @sportsnetpr ditto.. never going to happen

  • bigweeels
    PattyD_fore (@bigweeels) reported

    @RogersHelps AI asst. would ask for my name and then ask for me to spell my name and then would ask me to try again and it was never successful. I’d transfer to a CSR and the call would just drop after a msg saying there’s a “high volume of calls at the moment, call back later.”

  • ValerieRemark
    Valerie Remark 🇨🇦 (@ValerieRemark) reported

    @LindsayDunnTV @william_lou @RogersHelps YOOOOOOO we all told you to fix this why you leaving this star with no wifi 😭