Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• TV (16%)
• Wi-fi (14%)
• Total Blackout (7%)
• Phone (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Brampton, Toronto, Guelph, Cambridge, Edmonton, Duncan, Surrey, Oshawa, Scarborough, Calgary, Regional District of Kitimat-Stikine, Toronto county, Orillia, London, and Vancouver.

City	Problem Type	Report Time
Brampton	Internet	1 hour ago
Toronto	Wi-fi	2 hours ago
Guelph	Internet	2 hours ago
Cambridge	Internet	3 hours ago
Toronto	Internet	3 hours ago
Edmonton	TV	3 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dman (@mcmanus17) reported 33 seconds ago

  @RogersHelps I haven’t noticed this issue before. I think it was just a one off but it was like something wasnt realizing that a commercial break was occuring.

• 
  Charlii (@Charlii_aBB) reported 57 seconds ago

  @allkindsXO @RogersHelps Same. I have been bumped around in the queue too. At say 24 then it jumps to 27 and starts counting down again. I'm almost hitting the 2 hour mark with nothing. This is ridiculous.

• 
  Karina (@Rinafong) reported 6 minutes ago

  @RogersHelps Hi! My internet has been down for two hours now

• 
  Danny Galea (@dannygalea99) reported 13 minutes ago

  @ShamsCharania @Rogers owners of the Raptors should never be forgiven for letting Masai go.

• 
  ReconzArmorz (@ReconzArmorz) reported 15 minutes ago

  I need to switch cell phone carrier asap @Rogers literally only hires retards. A charitable endeavor but annoying af when u want to get stuff done. these donkeys have no problem charging my card but as soon as i want to access my account to look at a bill nothing ******* works.

• 
  Alberto Sanchez (@albisurequebec) reported 16 minutes ago

  @RogersHelps That's terrible! We still like being able to receive text messages. Why does the rogers sim access data on its own and for what purposes and why is the preferred sim setting ignored? Thank you

• 
  Zeus (@zeus__1334) reported 18 minutes ago

  @Rogers why my ******* internet too much slow and I can not contact rogers its very hard or impossible contact you. I will move from ******* rogers

• 
  Cheryl Hunter 🏳️‍🌈🇨🇦🌻🦋🇺🇦 (@LadyEmmasGhost) reported 20 minutes ago

  @Garnet_2203 @CanadianCoffey @Rogers Rogers can go to Hell. They charge their customers $80 to have in person help at the store location. The only reason to punish your clients is to train them to use online services and robots. They’re definitely looking to replace humans.

• 
  McKenna/StenbergSingh (@canucksingh_) reported 24 minutes ago

  @Canucks @Rogers Will never go to a Canucks game ever again if u idiots hire Dorion

• 
  Allan Anderson (@AllanAnder12613) reported 24 minutes ago

  @Garnet_2203 @Rogers Youre a lying piece of excrement TruAnon trollbot fake commenter. Rogers offered buyouts and has laid NOBODY off yet. Failing at trolling and life itself. Future MAID customer.

• 
  Cosmochyck (@ninjachyck) reported 25 minutes ago

  @RogersHelps I need my bills from 2024. You do not provide them online. And then uou want $20 a bill to provide them??? You want us to go paperless and then charge me for MY information??? Help please

• 
  DARSHAN AILANI (@AilaniDarshan) reported 30 minutes ago

  @RogersHelps Your response pretty much sums up how Rogers wants to deal with customer complaints. I will pay my outstanding and port my number out. It’s extremely sad to see such customer service even for sub standard service and connectivity.

• 
  Marie ♡ (@mariestellaa_) reported 32 minutes ago

  @RogersHelps Everything is correct and automatic time is toggled on. It eventually corrected but it seems like it’s a network problem?

• 
  Luminier (@Lunar_Dusk) reported 35 minutes ago

  @RogersHelps I am currently residing in Vietnam. On April 10th, I contacted your call center to settle the remaining balance in full and requested to cancel my account. However, the final payment has still not been processed, which is preventing me from closing my Canadian bank account.

• 
  eris (@eristheslayer) reported 35 minutes ago

  @bcrawfordjr @Garnet_2203 @Rogers Recession is here. They will NEVER admit it

• 
  ️Mike Fricker 🇨🇦 Christian Priest AuDHD CPTSD☯🖖 (@M_S_Fricker) reported 37 minutes ago

  As usual, one telecom buys a smaller one and things get worse for the customers. @Rogers sucks.

• 
  Charlii (@Charlii_aBB) reported 38 minutes ago

  @RogersHelps Lol, I can't make or take calls that is the issue and the chat is so overloaded it just keeps booting people out. I did get tech support earlier via chat very early this morning they said you need a new SIM. I said ok please send me one. On no, they don't do that you have to call customer support. Go through the whole exercise again for customer service to say you have to contact tech and they will send you one. Honestly, I am ready to turf the phone in the fire pit and cancel Rogers.

• 
  Bonnie Lee (@stitchlady) reported 39 minutes ago

  @RogersHelps I was told it was fixed. Unfortunately it is not fixed. And I will not waste an hour on hold to get through to technical support.

• 
  Bonnie Lee (@stitchlady) reported 41 minutes ago

  @Rogers The sound cuts out the beginning of the game and sometimes during the game. The same happens on some other channels, but infrequently. NBC has pixelating and problems with the picture for months already. I’ve had all my equipment checked and changed.

• 
  Pucknucksaga (@pucknucksaga) reported 43 minutes ago

  @Canucks @Rogers Audio issues?

• 
  AP (@ap210) reported 46 minutes ago

  @Rogers two hours of waiting for online support. When I got to front of line, the chat was abruptly ended. Customer since 2000 and fed up. Last call I waited 2.5 hours on hold for an agent and he didn’t resolve problem even though he said he did. Please help or I’m done!

• 
  Joe Byron (@JoeByron87) reported 48 minutes ago

  @MapleLeafs @Rogers **** right off, this **** is so rigged

• 
  matthews34goat (@matthews34goat) reported 49 minutes ago

  @BrianReid597401 @Rogers biting the bullet and letting them pick high is a bad idea because not only are you not getting those high draft picks, but you are giving them to teams in the conference and division who you are going to try and compete with

• 
  Canucks Critic (@CanucksCritic) reported 49 minutes ago

  @Canucks @Rogers Livestream panel to explain a lottery you only need because the team was awful. Stop dressing this up like content anyone should care about.

• 
  Brad Hughes (@brad86er) reported 54 minutes ago

  @Rogers on the phone for 4 hours paying for a service I dont have. Nothing. No customer service

• 
  Kats (@TheNutterDrawer) reported 54 minutes ago

  @RogersHelps No I’m not waiting on hold when I’ve waited for 2 hours and both people I spoke to had trouble even verifying the account. One told me they could only speak to the account holder, which I am. But they mispronounced my name and then thought I was a different person.

• 
  Vinny J (@BanditVinny) reported 58 minutes ago

  @Canucks @Rogers The luck of this team is dog ****. Why do I even bother any more. We needed that number one.

• 
  𝘾𝙖𝙨𝙨𝙖𝙣𝙙𝙧𝙖 𝙍𝙖𝙪𝙜𝙪𝙨𝙩🇨🇦 (@ThisIsMeCassie) reported 59 minutes ago

  Hey @Rogers you literally have the worst service, zero discount for those military SERVING 🇨🇦whom have to travel overseas. Rogers ******* Canadians one day at a time..

• 
  Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported 59 minutes ago

  @RogersHelps Sure have. I even spent 2hrs on Sun for help. Got a vmail yesterday that my TV was fixed. Not sure why I got that since it isn't the issue. NO ONE is helping me. I am beyond frustrated with you guys.

• 
  Mr. E (@Mr_E_ous) reported 59 minutes ago

  @RogersHelps @allkindsXO Same here. No wireless connectivity. Your AI chatbot gaslights me and tells me there are no issues. Maybe Roger’s should posting about this so customers aren’t in the dark.