Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Kitchener, Brampton, Montréal, Vancouver, Calgary, Mississauga, Waterloo, Winnipeg, Toronto, Scarborough, Brantford, Hamilton, Edmonton, Guelph, and Cranbrook.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener
|
Internet | 41 minutes ago |
|
Brampton
|
Internet | 51 minutes ago |
|
Montréal
|
Internet | 2 hours ago |
|
Vancouver
|
Internet | 9 hours ago |
|
Calgary
|
Wi-fi | 12 hours ago |
|
Mississauga
|
Internet | 12 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Carlow (@jackcarlow11) reported@Rogers @ShawDirect you guys are a disgrace. Back to back years in the Open Championship you can’t put the golf on in Canada. Embarrassing. This is not what golf fans deserve after what they pay for. Please fix
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jim shogren (@JimShogren) reported@patersonjeff @JayJanower @Rogers The really sad part is when you do get through you are guaranteed to talk to a foreigner. The other day I got a Moroccan in Regina! WTF Canadian companies should hire some white English speaking workers.
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Lovenya Jain (@lovenyajain) reported@Rogers - the plan was to be cancelled 16th July EOD, as discussed. You cancelled as soon as the 16th started. I have a flight back, and now I have no SIM network, data, nothing. Can't reach out to you guys, because you don't provide any email id, support page loops into signin
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Lobster (@jaetay147) reported@RogersHelps Everyone service stinks from dropped calls to when receiving calls continually going to voicemail. Exceptionally slow speeds and consistent LTE or less connections. It’s not just in my area as I travel more than 400km a day throughout Ontario
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Arbutus Running Fox (@xuanyuanxiaohei) reported@Rogers On June 22, I called Rogers to schedule the cancellation of my Xfinity Internet service effective July 2. On June 23, I received the return shipping label for the gateway. I shipped the gateway back on July 2, and Rogers confirmed they received it on July 13.
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Ray Crossley (@rcrossley001) reported@Rogers fix your feed so that Rogers/Shaw customers in Calgary can watch The Open golf. Just like last year you’ve messed this up.
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The Raven (@wishiwazskiing) reported@RogersHelps Rogers internet is horrible. Constantly down. Lost count of the number of times Rogers has tried to fix it. At what point can I ask for a refund?
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Nico Maladonna (@CheeseBullets) reported@RogersHelps @JayJanower Fix it. I set my alarm for 3am PST. So annoyed. @BobWeeksTSN
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Your choice may not be mine & that's ok! 💙💚🌬 (@jmw52) reported@RogersHelps Again I am not a tech person or tech support I have no idea what the equipment is you've provided me with. Pretty sure the little pucks or receivers or whatever they are or just connected HDMI and then a small pin for power
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DC (@chakdan) reported@RogersHelps tried calling to set up a move request, spoke with your AI agent, never got a confirmation email. could I please get some support?
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Jo-Jo 🇨🇦 (@JoJo1135) reported@RogersHelps It's happening more frequently lately. Mostly sound issues and sometimes network error issues appearing while trying to watch news stations like CTV.
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Sharon Gregson (@sharongregson) reportedNo I am not a @Rogers customer and the last dozen times your staff called I asked to be taken off your call list. Why do I have to track down the number to call and wait on hold and be transferred to five people just to ask you not to call me every week? #Rogers
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MH (@Ms01251977) reported@Rogers do you have service reps calling and offering discounts? I got a call from this number 416 532-4106
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AM.I.Suszko 🇺🇦 (@ASuszko) reported@RogersHelps This seems like a choice to not support. It's available with all the US carriers. Very disappointing.
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penny collenette 🇨🇦 (@penottawa) reported@sharongregson @Rogers I feel your pain, Sharon. No idea why big companies cannot remove people from lists. Telus is just as bad.
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Dennis Aligned (@DennisAligned) reported@JayJanower @Rogers Just call and say your a new customer and they will send you to customer service very quickly
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Grammy (@jumpyGlenys) reported@JayJanower @Rogers Same problem with Telus AI does not have the answers Human interaction is key
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Kian Zachary (@kian_zac) reported@RogersHelps BT1409749 is the ticket number and Yes I have been to the store 3 times .. and will visit them again today for trip #4. SIM swapping to a new device and have been dealing with this issue since July 7, 2026 and it is now July 16, 2026.
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Ron Couturier (@RonCouturier99) reported@JayJanower @Rogers The thing I loved about Shaw was our customer service was always in Canada.
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John Valdellone (@JohnSavageDJS) reported@Expos4ever10 @Rogers Real fans support their team in good and bad times
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Dan Smith (@DmanSmith) reported@Rogers My Internet keeps dropping off and coming back on again but your site says there are no issues in my area. Springbrook - Central Alberta.
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Medeiros M (@Medeiro34452245) reported@RogersHelps Everything is fine, it's your techs who don't know if they are doing, I live in the car Longwood area nothing wrong with the building it has something to do with your network, if you don't fix it soon I am cancelling rogers and going with bell
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Ryan van Diemen (@rvandiemen15) reported@RogersHelps This exact issue happened last year. My patience has lasted a full year now. Can you assure customers that this won’t happen tomorrow??
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Jeffrey Brinson, Ed.D. 🎗 (@JeffreyBrinson) reported@MikeDelpieroX @RogersHelps @Rogers I’ll be reaching out to Bell following my call to see what they have to offer. Also to the CCTS to ask about options of getting out of a contract due to poor service. If Bell will offer me a significant enough discount, I might eat the cancellation fee.
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Mark (@dicksie19) reported@JayJanower @Rogers Had it on at 6am on Rogers in the GTA. No issues here.
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Your choice may not be mine & that's ok! 💙💚🌬 (@jmw52) reported@RogersHelps Where do i start? Mobile app drops internet connection (other streaming apps seemingly do not), recordings missed, recordings saying you're finished watching 5 minutes in. Fast forward or reverse do the opposite. Stop or exit button frequently unresponsive. 2 tvs same issues
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Rick Young (@YoungerGolf) reportedDear @Rogers, Your Ignite service has dropped five times today already. How many more re-starts am I going to have to put up with?? And why am I paying for this??
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Jey (@Slxmjimmy69) reported@Rogers the closest tower is 10 mins away this area I’m in is a complete dead zone the service I get here is not only terrible but ruining my phones battery, I have a sick grandma I take care of and I can’t even call home on one bar OUTSIDE IN MISSISSAUGA ONTARIO
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Reptoid - Independent Content Creator (@reptoid27) reported@RogersHelps No. I told the CCTS exactly what I'm going through in a detailed email, and not just as a disabled person. And this stupid platform "X" does not allow more than a few characters of text in which to describe this hell Rogers puts me though, of course.
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Medeiros M (@Medeiro34452245) reported@RogersHelps I am sure I am not the only rogers customer that has this problem