Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (58%)
- TV (14%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Vernon, Calgary, Surrey, Toronto, Oshawa, Markham, New Tecumseth, Sherwood Park, Ottawa, Gatineau, Edmonton, St. Albert, North York, and Grande Prairie.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Wi-fi | 2 hours ago |
|
Vernon
|
Internet | 4 hours ago |
|
Vernon
|
Wi-fi | 4 hours ago |
|
Calgary
|
Internet | 7 hours ago |
|
Surrey
|
Internet | 7 hours ago |
|
Toronto
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Elysian Workshop (@ElysianWorkshop) reported@Berniceness @Rogers FYI.. freedom is exactly rogers with half the price and they have nice service people. No waits.
-
Love My 7 Wood (@LoveMy7Wood) reportedUpdate. I gave up yesterday after being on hold for 2 hours! with Rogers and now I am coming up to an hour for today. My problem, @RogersHelps, is I was told by the service rep who came to my home that I actually need to speak with an actual human being about my two issues but it seems impossible. Can you please DM me a number I can call that I can use to actually get through to someone? Thank you.
-
Rick (@Rick41514583752) reported@Berniceness @Rogers Exactly.I contacted customer service and they just go by the script in front of them. I knew it was the line outside that needed to be replaced but they wouldn’t listen or knew what to do. Finally after 3 months and 5or 6 indoor technicians it got fixed. No compensation.
-
Jennifer Leigh (@WriteLinesInk) reported@RogersHelps As soon as I have another Samsung in my hot little hands I will be going to freedom or even Bell or anybody but show or Rogers for my cell phone coverage. Did I tell you that your charging me almost $34 for 10 gigs of data? That apparently I ran out after 18 days. Despite never
-
@416ash (@416ash) reported@LoveMy7Wood @Rogers I moved from COAX to Nextbox to Ignite to Xfinity and have none of those issues with Rogers in the same home. Everything has been assigned and billed to my account as it should. I record and review every detail and escalate to Rogers social media team. That said, I don’t trust any of the big 3. I have Rogers cable/Crave/internet & home phone — it goes out too often. Least reliable services of the big 3. Absolutely no mobile signal, even with a booster installed. Bell I have an old copper landline and two mobile lines for family. Work but crazy $$$. Telus I have a mobile line, and their Streaming services bundle. Dependable, good service. Office of the CEO is always there. $$. Freedom mobile line (useless) but cheap global roaming & Public mobile (increadibly cheap) for security purposes. I hope to cut two vendors soon. It’s amazing how the big brands we grew up trusting in the 70s & 80s have fumbled their advantages.
-
mike walsh (@mikewal16285187) reported@RogersHelps I have the same device that worked fine with Ruralwave before Rogers bought them and shut them down
-
Tom Nesbitt (@TomNesbitt19) reported@RogersHelps Thank you for your help I thought it was today my mistake. I'm looking forward to the @MapleLeafs Draft selections ##LeafsForever GO LEAFS GO
-
Gilly (@MrGilsmorg) reported@MapleLeafs @Rogers **** MLSE and Rogers. Shameless as usual.
-
Berniceness - 🥓🥓🥓🥓 (@Berniceness) reported@RogersHelps Lol, you do realize that my post was about ROGERS and the crap service and outrageous pricing in Canada, yet your support team is outside our country when Canadians can't find jobs. You don't give too shits about your customers when your support can't speak or understand english
-
BlindLiberalism (@BlindLiberalism) reported@RogersHelps hello I need help. No one is following up with me when I submit to make a complaint via the Roger’s contact form.
-
Jennifer Leigh (@WriteLinesInk) reported@RogersHelps Then I do now. And I never ever had an issue with speed. And then I switched to your $34.95 package and that speed is iffy and slow quite often. And then I convert to the $14.95 package which is exactly the same SPEED pkg I used 4 9 yrs w/o issue. So what's at the bottom of that?
-
Roger O'Toole (@otoole_72) reported@RogersHelps Can anybody help me? On hold for 40 mins got cut off now it says it is too busy nobody available call back later? What is going on? I changed my services last week and nothing was done, now I cant call and ask why? Reference call# 12588431856
-
Finding Serenity 🌱🏳🌈🦄 (@mmysticbloom) reported@larx999 @Rogers I'm sitting here using my data. I saw 19 reports on down detector for rogers.
-
tiredsotired (@sotiredsotired) reported@RogersHelps Tbh, I’ve totally given up and when I get a clear moment to deal with switching service providers etc, I will. A relationship that has existed since 1994 is about to end (wifi, phones, tv)
-
Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported@Autumblues @Rogers I asked the Rogers tech support lady she said it's not my equipment, but I don't think I believe her
-
Judy Pickett (@JudyPickett1) reportedHey Rogers @Rogers Your wait time either online or phone is very poor! Looks like you need more human contacts to solve customer issues.
-
One complaint can outweigh a thousand compliments. (@allawilc) reported@RogersHelps I need some help. I called Rogers looking to reduce my bill. The first chat girl gave me Essentials. Next chat changed it too Popular. On the phone offered a new package Ultimate with Netflix and Apple. Call lost while waiting. Just want Ultimate back.
-
A Blue Jays Boi. (@bluejayspeteguy) reported@Expos4ever10 @Rogers @Sportsnet Why do our prospects never make the top 100 unless they are a well known prospect, we've have had soooo many prospects turn out really well over they last 5-8 years...pound for pound i believe we turn out more major league ready prospects then anyone else.
-
Stinky Man (@LilMoserGaming) reported@RogersHelps Ever since we swapped to the new iptv boxes from original coax cable tv we are consistently experiencing Internet problems and tv lag. We will probably have to call to figure it out, it's beginning to become very frustrating
-
Dylan Stinson-Willett ☮️ (@LeeDylan81691) reported@Rogers imagine your ads is supporting pride month but yet the profile pic on here is not every company that has support pride month. I have cancelled all subscriptions. Everything pride month is the deal of the devil.
-
Michael OConnor (@Michael13482600) reported@LoveMy7Wood @Rogers Write the CEO a strongly worded letter of complaint. Address it as personal & confidential. I did it after almost two years of terrible service delivery. Good chance you will be referred to a specialist group. Worked for me. Service delivery is good now.
-
CynicalSam (@iLappedLatifi) reported@Rogers is a mega corporation that will fire thousands employees for a bad quarter, but somehow #BlueJays manager John Schneider negotiated a deal that clearly isn’t based on performance or results. Gotta hand it to him and his agent, nice job
-
Berniceness - 🥓🥓🥓🥓 (@Berniceness) reported@eckoboy3 @Rogers I wasn't with Rogers until they bought up Shaw. I'm looking around, but Bell and Telus are all the same for home service. Mobile is not with any of them.
-
Jennifer Leigh (@WriteLinesInk) reported@RogersHelps I will be proceeding to hook up to a normal plan probably with freedom given Unlimited data 5 gigs upload speed and even better unlimited roaming which you doubt me $12.50 for when I was in Palm Springs and never used my phone. And between the $38 on the $45 that offer
-
tiredsotired (@sotiredsotired) reported@RogersHelps Yes! As you know, the self service options are very limited if there is any nuance at all
-
Andrew Holowaty (@AndrewHolowaty) reported@RogersHelps Got booted from a support call after over an hour on hold. My mobile data stopped working halfway through the day. Now I’m on hold for the second time because I never got a callback like I was told I would.
-
FancyOldLady (@FancyOldGal) reportedIf you were a Shaw customer and now find that you're a victim or Rogers. RUN! Rogers gave you soul in a deal with Yahoo. Yahoo gets all the @rogers and @shaw addresses. WHY? Ask your favourite search engine, or Google "does Rogers with Yahoo scan our webmails?" Read the bottom.
-
Flo Bernard🇯🇲🇨🇦 (@floMbernard) reported@RogersHelps no service in my area are there issues. Holding for a specialist for half an hour now
-
Lars Nordgren (@Ingemar4910) reported@RogersHelps @LoveMy7Wood These are not helpful suggestions, and says you use AI to respond to real Customer concerns. Big failure!
-
morgan thomas (@myrgyn) reported@RogersHelps I was never restricted to the canned comments. Because I didn't need to be. However, I don't think you've addressed the issue. I have to so that you know, not even a near miss...