Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (56%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (7%)
- Phone (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Vancouver, Pickering, Orillia, Markham, Surrey, Red Deer, Calgary, Ottawa, Brampton, Leduc, Milton, Edmonton, Mont-Royal, and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Phone | 12 minutes ago |
|
Vancouver
|
Internet | 48 minutes ago |
|
Pickering
|
Wi-fi | 1 hour ago |
|
Toronto
|
Internet | 1 hour ago |
|
Toronto
|
Wi-fi | 2 hours ago |
|
Toronto
|
Wi-fi | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Kanav Mehta (@KanavMehta7) reported@Rogers @RogersHelps You guys are Canada's biggest telecommunication scammers. A work from home employee should never get Rogers internet. Lesson learnt! Pathetic company
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Greg MacEachern (@gmacofglebe) reportedOutage page not loading according to Reddit (also me too) @RogersHelps
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Cristina Ferrando (@CristinaFerran2) reportedIs @Rogers Internet and tv down?
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Ingeniator (@1ngenious) reported@MikeDelpieroX @for_vaughan @RogersHelps Sounds like blatant fraud and misrepresenting the term "customer support" even "help" for fucksake.
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speck (@pacific0__) reported@RogersHelps The payment arrangement should take priority over the autopayment. Thats how it worked with Telus and how it should be working with every network provider. However, given that you’re all the same anyways, can’t say I’m surprised. I will be exploring my options. Horrible 1st month
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Brian Kusiewicz (@BKOttawa) reported@Rogers I’ve been a loyal customer for 20+ years and just got charged $745.80 to cancel. That’s far above industry norms. Looking for a fair resolution here—can someone from your team reach out?
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Mr. Gitz (@MrGitz) reported@RogersHelps Nope. And eventually this is going to cause me a major problem when I have to sign in to a service like Crave on my TV. I’ve tried 3 seperate browsers(safari, chrome, Firefox). Tried a different device & even a different network(reg home internet & 5G cellular)
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yeah right (@maiti65) reported@RogersHelps you are cutting costs. How about clients leaving for poor service and going to bell because of your cutbacks. Losing more money for your poor service
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Dale Disill (@DaleDisill) reported@LeafsandJays97 @MapleLeafs @Rogers Is your last name “Rogers”? How the hell are you defending owners who don’t give a **** about being the laughing stock of the league?
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Josh (@Goatzel) reported@RogersHelps We’ve had the account for almost 5 years. We moved 2 weeks ago. And the issue started. Seems to be when they changed our address.
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Kevin Wright (@KevinADWright) reported@RogersHelps @tobi My iPhone Air was unable to tether, I tried all the normal troubleshooting steps. Then I confirmed it was a Rogers issue by going near the border and tethering on the US networks just fine. What fixed Rogers for me was setting apn: mobile.apn
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mikemeat (@mikemeat69) reported@Rogers bro fix my internet pls
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*** {agentic simple sarcasm} (@ass_sarcasm) reportedIsn’t Hotspot part of the service that @rogers provides?
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Brian Kusiewicz (@BKOttawa) reported@RogersHelps It was tied to canceling internet and TV services. Charging $745.80 after 20+ years as a customer feels excessive, especially when competitors cap these fees far lower. I’m asking Rogers to review this situation and provide a fair resolution for a long-time customer.
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❀ Mark ✿ (@GreenPixelField) reported@Rogers I promise you I'll never get your services. You have some of the rudest salespeople I have ever experienced. All so damn pushy and rude. How is mocking me supposed to be a sales tactic? It could actually be the best price locally (though I severely doubt it) and I won't
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The Toilet Trader 💙 (@SWSniper07) reported@RogersHelps It was cancelled oct 12. My numbers were ported to bell then every month after i kept being charged for 2 lines.I called in November to cancel the account. They never did as well left the lines going and kept charging me. Go into account you can see the lines have never been used
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BatmanAndRobert (@MacDoug1) reported@mikeszeller @Rogers The NEXT box was just plugged into the TV and a cable cord. The Xfinity doesn't work without connecting to Rogers Internet. I already have Bell internet. I'm not paying for a 2nd internet connection just to watch TV. That just seems like a cash-grab for cable-users only.
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💖✨Wendy✨💖 (@napruneat) reported@toddtalbot07 @Sportsnet @Rogers Yes, I am having the same issue, with my Rogers 😠
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White Morpheus (@_slime_man) reported@RogersHelps I'll be sure to give that a go when I have cell service again
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DTAmerikka (@Ferreira_nszuki) reported@RogersHelps Haha funny. You may care, but the company that employs you doesn't care. Over the last 6 weeks I've probably spend over 10 hrs on the phone with your employees, every time i think the issue has been resolved, only to find out nothing has been resolved. It's rinse n repeat.
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Lily_lou-mom (@tford1494) reported@RogersHelps It won't fix on app
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Paul 🇨🇦 🇺🇸 (@CoachPaul_07) reported@rogershelps Internet currently down in Ottawa and so is your webpage to very service outages!
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The Toilet Trader 💙 (@SWSniper07) reported@RogersHelps Ive contacted you dozens of times and no help actually all transcripts being downloaded and documented
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✡Lauren Jacobs✡ (@laurenrjacobs) reported@RogersHelps I don't have the device because customer care can't seem to help or understand what I want.
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db🦁♌️+☀️+🐅虎 (@davebissoon) reported@RogersHelps How long is the technical support line take?! I’ve been holding almost two hours!
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Naresh Ajwani 🇨🇦 (@NareshAjwani2) reported@RogersHelps A customer should not have to act as a bridge between your customer care and business teams. The constant back-and-forth feels like being treated as a football rather than a valued customer.
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Rtyu (@Rtyu1148534j) reported@RogersHelps @_slime_man Your outages are everywhere and your online chat sucks. Agents refuse to file an outage case. My internet has been out for 3 hours and it shows no outage. Outrageous service!
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Paul Sant (@YouPulseX) reported@tobi @Rogers If a carrier update can kill tethering in traffic, the rollout needs an owner and a rollback path, not a support ticket.
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Bonnie Lee (@stitchlady) reported@RogersHelps I have reported this issue to tech-support many times. They change my equipment, then they tell me everything in my unit is fine and that there’s a problem with Service into the building. Then they say they fixed that but it’s still happening. Why?
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Les Williams (@leswilliams2) reported@RogersHelps C’mon…I spent 2 hours on hold waiting to speak to a tech ! It’s impossible to speak With with a human at that number !!! Currently I’m on wifi with bars. It will go away within the hour, Then I’ll go to my own 5g plan & that might work for an hour or so. There is no problem