Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (56%)
• TV (15%)
• Wi-fi (13%)
• Total Blackout (6%)
• Phone (6%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Edmonton, Toronto, London, Cambridge, Calgary, Brampton, Surrey, Mississauga, Saskatoon, Oshawa, Vancouver, Windsor, Guelph, Peel, and Winnipeg.

City	Problem Type	Report Time
Toronto	TV	2 minutes ago
Edmonton	Internet	1 hour ago
Toronto	Internet	1 hour ago
Toronto	Wi-fi	1 hour ago
London	Phone	2 hours ago
Toronto	TV	2 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  s_hughes815 (@s_hughes815) reported 6 minutes ago

  @RogersHelps .. so to get my plan down to affordable reasonable ethical rate with @Rogers i may end up with no connection for a week or so while the equipment switch (by mail) occurs? if i need to do that, i might as well just sign with another carrier.

• 
  Chris (@cdormsy) reported 8 minutes ago

  @Ferreira_nszuki @Rogers They cut the service to the town I’m in. I have to drive 30 km just to check voice mail. I pay $118/ month for the ability to text if I’m in the right area. 17 months left in a contract and do you think these asshats will do anything?

• 
  Peter 🇨🇦🇮🇹 (@PistolP50122591) reported 10 minutes ago

  @RogersHelps @Rogers How is it possible that my connection goes down 3 or 4 times a night. Is it just in the Vaughan market. Internet and WIFI are working fine. Please just fix it! This has been going on for over a month. Very Frustrating!!!! Why!!!!!!!!

• 
  Ingeniator (@1ngenious) reported 10 minutes ago

  @MikeDelpieroX @for_vaughan @RogersHelps Sounds like blatant fraud and misrepresenting the term "customer support" even "help" for fucksake.

• 
  db🦁♌️+☀️+🐅虎 (@davebissoon) reported 10 minutes ago

  @RogersHelps How long is the technical support line take?! I’ve been holding almost two hours!

• 
  Simran (@ssiimrran) reported 16 minutes ago

  @RogersHelps Issue seems to be resolved. Thanks

• 
  Michael Mahoney (@MikeTheNavyGuy1) reported 20 minutes ago

  @gmacofglebe @RogersHelps Mine went down an hour ago for 15 minutes then the network came back. Rogers in Nova Scotia.

• 
  iVu (@WhoCntrl) reported 22 minutes ago

  @RogersHelps System was giving some kind of error of declined identification. She called the customer service of store may be or not sure where but they told her to email some department and then she asked me to come back later without any specifics when

• 
  Just Steve (@StephenColley18) reported 22 minutes ago

  WTF @CTV and @Rogers for cutting the end of the second OT of the NBC feed of the NBA game between the Spurs and OKC so I can see Corner Gas.

• 
  Rick's (@RixRixx) reported 23 minutes ago

  @RogersHelps On live TV. What you're seeing is CNBC WORLD, and not the regular CNBC closing bell. Others I know have the same issue.

• 
  Wayne Timbers (@Wtimbers) reported 26 minutes ago

  @RogersHelps @mondoggg Everything is down in Ottawa right now it seems

• 
  iVu (@WhoCntrl) reported 30 minutes ago

  @RogersHelps This does not help. I am the account holder who visited the store myself with all the identification still, the store executive was telling me that the so called system is saying verification declined without even verifying anything.

• 
  Bill St. Arnaud (@BillStarnaud) reported 32 minutes ago

  @RogersHelps For the first year RF signal from C8689 was rock solid - 4 bars on various phones, Nokia last mile, etc. Now RF signal fluctuates about every 10 minutes. I have clear LOS to tower about 1 km away. Neighbours reporting the same problem

• 
  DTAmerikka (@Ferreira_nszuki) reported 39 minutes ago

  @RogersHelps Haha funny. You may care, but the company that employs you doesn't care. Over the last 6 weeks I've probably spend over 10 hrs on the phone with your employees, every time i think the issue has been resolved, only to find out nothing has been resolved. It's rinse n repeat.

• 
  Scott (@ScottPolhamus) reported 40 minutes ago

  @RogersHelps For one of the largest companies in Canada I’m shocked at the service tbh. Sometimes I think bell and rogers take too much advantage of their government protected monopoly

• 
  90's **** (@GregoryJhae) reported 45 minutes ago

  @ahmadbabar @RogersHelps How about in barrhaven still down?

• 
  Paul Sant (@YouPulseX) reported 45 minutes ago

  @RogersHelps Private tickets are a slow incident detector. If this maps to one update, post the intake, carrier settings/iOS fields to capture, and who owns rollback.

• 
  FishiousFitness (@JosephF08608071) reported 45 minutes ago

  @BlueJays And @Rogers with another big **** you to their fans, gotta buy an absolutely useless @Apple membership to watch 4 games a month. What a ******* joke!!!!!

• 
  tonich (@tonich50244573) reported 48 minutes ago

  I’ve been calling since Monday regarding a refund that was supposed to be in my account by now. I already canceled my service due to poor customer service, but being on hold for over 40 min without an answer is a total lack of respect for consumers. Resolve this @RogersHelps

• 
  Bill St. Arnaud (@BillStarnaud) reported 53 minutes ago

  @RogersHelps It’s almost impossible to get through to wireless tech support. Twitter is much more responsive. I guess I will have to switch to Starlink - too bad. Rogers was great for a while

• 
  jc (@JMCInformation) reported 53 minutes ago

  Have a problem with your Internet provider? #Rogers @Rogers Contact: The CCTS helps customers and small businesses in Canada resolve complaints related to mobile, home phone, Internet and television services. I'll let you know if this works.

• 
  Dman (@mcmanus17) reported 53 minutes ago

  @RogersHelps Yeah our house isn’t getting signal. The phone modem is down too.

• 
  Chris (@crogGTA) reported 56 minutes ago

  @Rogers I'm a new customer within the last 3 months. I'm happy with my service. STOP CALLING ME AND ASKING TO ADD MORE. I. AM. NOT. INTERESTED. I've asked several times to be taken OFF your list and to STOP contacting me about it. Tonight's the third call in 3 days. HARASSMENT.

• 
  Big Dave (@oldernewbs) reported 57 minutes ago

  @Rogers Shaw cable terrible feed for the US PGA - broken picture. Is there a solution? Happens way too often.

• 
  D (@OllKorrect_eh) reported 57 minutes ago

  What a great experience with @Rogers this morning 1) spoke to an agent in Morocco (I thought it was Canadian’s who worked for you IN CANADA) 2) got bounced around to like 4-5 agents in less than an hour, had to threaten cancellation and CRTC to have someone help. 1/2

• 
  John Hardy (@diverjohn80) reported 59 minutes ago

  @RogersHelps what is the cause of Service Disruption in Ottawa? (Internet)

• 
  El Baz (@ElBaz13) reported 1 hour ago

  @RogersHelps @justin_jaster Many of my friends in Ottawa experiencing same issue. Not an isolated thing

• 
  Steve Bergeron (@CBR900) reported 1 hour ago

  @RogersHelps What is the best number to call for technical support where I don’t have to listen to 100 different menu options.

• 
  Repenix (@Repenix) reported 1 hour ago

  @RogersHelps @Wtimbers It's even parts of ottawa that says the internet is online. South Keys area is offline despite your own outage map saying otherwise.

• 
  Rick Austin🇨🇦 (@ChessStudio) reported 1 hour ago

  @RogersHelps Service is out in Brampton...... again...