Rogers Outage Report
Why is my Rogers service not working?
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 03: Problems at Rogers
Rogers is having issues since 08:20 AM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (13%)
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Wi-fi (11%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Ottawa, St. John's, Vancouver, Toronto, Prince George, Edmonton, Montréal, Calgary, Halifax, Peterborough, Regina, London, Brampton, Nanaimo and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
TV | |
| St. John's |
Internet | |
| Vancouver |
Internet | |
| Toronto |
Internet | |
| Prince George |
Phone | |
| Edmonton |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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#PrayforthePlanet
(@Tjierra) reported
WTG @Rogers we've had your forced upon us Ignite system not even 2 weeks and not only do we not have wifi now, we can't even watch our regular tv because of your area wide outage. #RogersIgnite
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MyName IsPrivate
(@EscapeIsAtHand1) reported
Hey @BellAliant thanks for not bothering to show up for my installation appointment today. And thanks for not bothering to call. Terrible #CustomerService. There’s always @rogers I guess.
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Pascale Chenier
(@PasCPhoto) reported
@RogersHelps Internet in M5A 2N8 area down since 7pm. Confirmed outage range with multiple neighbors in area. We've called but your response is individual service calls. It's a generalized problem, modems are not connecting to network. Like the 18h outage on March 17. FIX IT!!
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Trevor Scott
(@TrevorSScott) reported
from
Lorne Park, Ontario
@RogersHelps your customer support is horrible. Spent parts of 2 days on hold & bouncing between depts & received zero answer, promised someone would call back - no one did Called today & was told I could get equipment myself only to be told I can’t because I am a customer
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Pascale Chenier
(@PasCPhoto) reported
@RogersHelps Everyone has reached out. The 2 on Rogers have service calls booked, just like the other 3 on Rogers. Entering our 5th hour without internet. Same exact thing happened on March 17th, which was just 3 weeks ago. We want and deserve answers!
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Rick Filsinger
(@RickFils) reported
@RogersHelps there is a service interruption in Waterloo, westvale area. Internet is down.
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#PrayforthePlanet
(@Tjierra) reported
@aboyko62 @RogersHelps We haven't even had it 2 weeks and already. The whole area is down. At least before you used to be able to watch your tv if the internet was down, now you don't have anything. Useless system
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Supreet Singh Sekhon
(@Sekhonjatt1412) reported
@RogersHelps 2 days and still unable to fix an issue. You really need to invest in good technical support. How much more time do you need? #Rogers #rogersdown #rogersinternet
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mjk
(@fiberops_) reported
@RogersHelps congrats on having the worst internet in Canada. Connectivity issues all afternoon. Yes I have rebooted the modem. I am sure you haven't received "reports" as it seems Rogers doesn't monitor its service quality. Don't say sorry as you aren't fixing it.
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Doretta Wilson
(@Doretta_Wilson) reported
@RogersHelps Is an account reset the same as sending a signal boost to all boxes?
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Joan MacKinnon
(@JoanMacKinnon) reported
@Rogers earned your “worst customer service” reputation. After spending 3hrs+ on the phone to have smoke detectors replaced I still don’t have resolution. Now I’m told to contact sales, which btw is closed bc it’s after 10pm. @RogersHelps #customerretentionfail
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SashaKayla
(@SashFrass) reported
@Rogers explain to me why my internet just went down? This is ridiculous. And yes I tried to unplug and plug back in method - twice.
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Aurelia Cotta
(@AureliaCotta) reported
@sol_chrom @Rogers @FP_Champagne I do with Freedom. I used to get signal in the tunnels too until Rogers announced it was buying Shaw and the contract put a bunch of restrictions. Like Freedom hasn’t been allowed to put in 5G, even though it’s all ready.
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Doretta Wilson
(@Doretta_Wilson) reported
@RogersHelps Is that what it means when she sent a signal boost is th e same as a reset?
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Lene Andersen
(@TheSeatedView) reported
@RogersHelps I've been having issues wuith Outlook connecting to your server and need to speak to Customer Support. Can't find the phone number on the site. Can you help?
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Supreet Singh Sekhon
(@Sekhonjatt1412) reported
@RogersHelps I have sent you a DM. Even in the morning we chatted on DM and there was no resolution.
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Gills Axolotl
(@avhoff) reported
Love how @Sportsnet sends an auto renewal reminder, but doesn't bother indicating anywhere in the e-mail, or previous billing, a 25% YoY increase. For what? Still always being 30 seconds behind 'live'. More like "Sportsnet Later". **** @Rogers.
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Boris Slobodin
(@bslobodin) reported
@timothypeckover @Bell i'm in ottawa (thanks to extreme amalgamation), but rural-ish and very low density. so i kinda get it, but they also need to do better i think. @rogers here has 1,000/50 service, but it dies after a couple of hours after a power outage...
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Supreet Singh Sekhon
(@Sekhonjatt1412) reported
@RogersHelps since yesterday we are without internet due to some outage from your side. Now as the outage is over, still my internet is not working. I m on call with #Rogers since morning and they put me on a priority list to resolve it before 8PM tonight
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Pascale Chenier
(@PasCPhoto) reported
@RogersHelps Everyone has reached out. The 2 on Rogers have service calls booked, just like the other 3 customers with 3rd parties. Entering our 5th hour without internet. Same exact thing happened on March 17th, which was just 3 weeks ago. We want and deserve answers!
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Jay H
(@JayH_YYZ) reported
Hi Everyone, after numerous years with @RogersHelps, I’m leaving. Their Customer Service is absolutely brutal. Managers can’t make a decision about $10. Do not pick Rogers. After 5 business days, you have to call and remind them that you’re expecting an answer.
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John Matthews
(@Johnmatthews482) reported
@RogersHelps slow internet issues with many users in the neighborhood of Berczy Village in Markham, been happening for about a week now, internet is worst at night…
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mishbee989
(@mishbee989) reported
@Rogers now that you have acquired Shaw are you going to lower our cell phone costs? Husband switched to Shaw & cut his bill in half - I went to do the same 2day but can’t now that you are merging. It sucks I pay more for less service from the “same” company!
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Doretta Wilson
(@Doretta_Wilson) reported
@RogersHelps Some channels say loading please wait etc, some are fine, some are just black. I've rebooted a box and am on the line with a service rep who can't really find the problem. It's on ALL 3 of my boxes. Sure it's not a satelite issue or something?
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C. T.
(@CT2000xox_) reported
@RogersHelps your Scarborough customers are still experiencing an Internet outage. What's going on? Can you tell us when it'll be fixed?
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Hritik Grover
(@groverhritik15) reported
@RogersHelps Its still not fixed. Will you be able to do it or not? If not then I will report this issue to CCTS.
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Aurelia Cotta
(@AureliaCotta) reported
@normsworld @Rogers @FP_Champagne It’s Rogers…they have never seen a law they’d follow. They absolutely refuse to share signals and equipment, and the ISPs will not ever pay each other money. Or else they would have signed on to BAI years ago…same for Bell and Telus.
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BHonest
(@MaterialPenske) reported
@MCCAudio @Rogers Yup. Was Sold this plan 2 years ago and now refuse to take back a phone with literally no damage. “Reasonably good condition” was what was conveyed to me at onset. Even the rep said how stingy they have become. #scam
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Navisual
(@realnavisual) reported
@RogersHelps dealing with outage. Working from home.. Restarted modem/router. Internet is still not working..
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Samagra Shukla
(@SamagraShukla) reported
from
The Beaches, Ontario
We have been having repeated internet connectivity issues in Orton park Scarborough for the past 3 weeks @Rogers what kind of service is this? Is there an end to this? Multiple follow ups and no resolution. It does not help my work from home situation.