Rogers Outage Report
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 21: Problems at Rogers
Rogers is having issues since 01:20 PM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (55%)
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Wi-fi (14%)
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TV (14%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Nepean, Toronto, Whitby, Vancouver, Calgary, Scarborough, North York, Edmonton, Nanaimo, Markham, Almonte, Nelson, Cambridge, Coquitlam and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Nepean |
TV | |
| Toronto |
Internet | |
| Whitby |
TV | |
| Vancouver |
Wi-fi | |
| Calgary |
Internet | |
| Whitby |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Weissberger
(@Twith3) reported
@Rogers amazing that the largest of companies does not have a proper and quick emergency repair system! Town cut out lines repairing sidewalk, so no internet, TV, phone, etc. and 1st service booking not until Thursday?? Need real customer service.
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Alex Egli
(@alex7egli) reported
@Rogers is there a known service outage in South Ajax, Ontario? We have no internet right now and been down for at least 20min
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Beachy
(@onthebeach98) reported
@RogersHelps Do you not have an emergency service department to handle emergency repairs? You have a senior who can’t call 911 if she wanted to. Let me know who I can escalate this to.
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Amanda Moran
(@axk546) reported
@RogersHelps is there an outage? My internet has been down for almost an hour now.
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🎶Doctor🎶 Gryph Leto 🤦♂️🇨🇦 🏳️🌈 🎨
(@GryphKnight) reported
@RogersHelps As your company only seems to give a damn when _publicly_ shamed, that is what will happen. DMs filled with the same platitudes, empty promises, and "assurances" will NOT happen. /fin
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M S P
(@heymiyako) reported
Hi @RogersHelps. Called tech support. Again. Briefly spoke to 2 reps. Both calls dropped. Could I get some help, please?
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David
(@lolidktree) reported
@RogersHelps hello! I'm trying to find a internet provider that won't be overpriced garbage and was wondering if you're in my area? I'm in a rural area 🥲.
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Tai
(@Taidai1338) reported
@TekSavvyCSR I know @rogers likes to throttle internet connections but in what world is giving a gigabit customer >1% of their upload speed acceptable
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Tai
(@Taidai1338) reported
@TekSavvyCSR @Rogers Thanks, but this is a persistent issue that either A) Goes away shortly before calling/messaging you. B) Persists, you submit a ticket to Rogers, who admit no fault, and it goes away in a day. It's just frustrating for someone that streams and runs servers that need uptime.
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Amanda
(@Social_Mands) reported
@RogersHelps is there a service issue in Guelph? My internet download speed has been 0.1 since mid morning!
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Integrity is Everything 🎞🖼🎼😻🐶📚🖌🐿🦉
(@integrity_is) reported
@Rogers What a crock. Your service to persons with disabilities & the elderly is appalling.
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DiscoverNL
(@DiscoverNL) reported
Could someone @Rogers please tell me when "on demand" service will be restored? It hasn't been working for at least a couple of days. Thanks.
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JC
(@jccampbelll) reported
@RogersHelps I HONESTLY NEED YOU GUYS TO FIX MY ******* CABLES MY FAMILY IS SO BORED THEYRE SINGING AND I CANT ESCAPE IT
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HOWARD PAUL SHORE
(@HOWARDPAULSHORE) reported
@Rogers Appropriate Credit For the Lack Of Service! please NOTE: i did waste time over the PHONE with YOUR customer service department who did NOTHING but REset the Mdem and Obviously that did NOT HELP! so what are YOU going to do about it?
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Aline Dala Valle
(@aline_dalavalle) reported
@Rogers I know you’re part of an oligopoly, but I hate that you are. Unreliable services, awful customer service (one hour to wait for a service?) and the most expensive rate!
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Beachy
(@onthebeach98) reported
@RogersHelps What’s the number for emergency repair or an escalation department obviously reporting it over and over and over to tech-support still hasn’t gotten anyone out there to fix it.
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🎶Doctor🎶 Gryph Leto 🤦♂️🇨🇦 🏳️🌈 🎨
(@GryphKnight) reported
I'm soooooo glad that @Rogers "replaced the lines" w/o actually REPLACING THEIR FAULTY EQUIPMENT in the hopes that this would solve connection issues for HUNDREDS of customers 🤬🤦 Narrator: NOTHING has been "solved".
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iamdasm
(@iamdasm) reported
PLEASE @Rogers FIX THE INTERNET BEFORE I SWITCH TO @Bell !!!!!
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Sasha Boersma (she/her)
(@sashaboersma) reported
@RogersHelps It’s just that I’ve missed dinner being on hold, and it’s nearly bedtime. I’m getting frustrated but don’t want to hang up if I’m the next person.
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Seirah 🐱 MLBS4SPOILERS
(@CrystalVisione) reported
@RogersHelps internets down again :/
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HOWARD PAUL SHORE
(@HOWARDPAULSHORE) reported
@Rogers phone service is NOT so good. when you are talking to people on the landline phone, you get a chalky, staticky type of service where the voices go in and out. it is very strange and this Started near the End Of May 2021! Yes, this is Continuing, especially after 10:00 p.m. at
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M S P
(@heymiyako) reported
@RogersHelps My internet is constantly dropping. I need help with that. Not a reboot or password update.
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Sasha Boersma (she/her)
(@sashaboersma) reported
@RogersHelps I’m trying to reach internet tech support. Usually I’m offered a call back. Wasn’t this time. So I’m on 100+ min later. Even the call backs weren’t this long... which makes me think I’m caught in a nothing...
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HOWARD PAUL SHORE
(@HOWARDPAULSHORE) reported
@Rogers tuesday, june 1st, 2021 Very Serious Complaint: re: Wifi and Home Phone Service For Mrs. Helene Shore, 4266 Bathurst Street Apartment #203, North York, Ontario Canada M3H 5Y7 Phone: (416) 633-9135. For the past week the WIFI service has NOT been at 100% . even the landline
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Linda Gaspar
(@lg_91011) reported
@Rogers your twitter mantra of believing in human connections is total crap. Today we discovered, by complete accident, your newest business practice of no longer offering ANY promotions or incentives to current customers IF they have ever had a discount in the past. 1
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Sasha Boersma (she/her)
(@sashaboersma) reported
@RogersHelps I can’t. It’s too complicated to write out as it’s a continuation of previously reported problems. It’s now been 90min. Which seems really long for this time of night. Should I assume I’m in a glitch and try again tomorrow?
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🎶Doctor🎶 Gryph Leto 🤦♂️🇨🇦 🏳️🌈 🎨
(@GryphKnight) reported
@RogersHelps Zero indication of a timeline, zero offers of refunds or credit, zero actual help! Rather than upgrade what YOUR reps have admitted are faulty hubs / nodes / "boxes", you opted to "change lines" with ZERO NOTICE to customers & no improvement in service. 2/x
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Linda Gaspar
(@lg_91011) reported
@Rogers In this new normal where we all have students at home online on Zoom, Google classroom and the internet, in order to lower my monthly charge for the 3 services we have from your company, your solution is to downgrade my services. Seriously? 2
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HOWARD PAUL SHORE
(@HOWARDPAULSHORE) reported
@Rogers person back! Please Do Not say that it is NOT your equipment, because YES it is! YOU made some drastic, negative changes to Your Bandwith or MY Service Behind MY Back and that is Illegal! YOU need to NOT ONLY Fix The Service but YOU need to give MY 89 year old Mother An
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Linda Gaspar
(@lg_91011) reported
@Rogers Then I spend the afternoon online with your help desk Twitter rep providing all the necessary information to have them "look into this" further only to have them tell me that since they don't see my name on the account, they won't deal with me anymore. 3