Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 29: Problems at Rogers
Rogers is having issues since 11:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Vancouver, Edmonton, Nelson, Ottawa, Brampton, Toronto county, Brantford, Richmond, Prince George, Mississauga, Calgary, Vaughan, Flin Flon, and Guelph.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 8 minutes ago |
|
Vancouver
|
Wi-fi | 39 minutes ago |
|
Edmonton
|
Internet | 40 minutes ago |
|
Toronto
|
54 minutes ago | |
|
Vancouver
|
Internet | 1 hour ago |
|
Toronto
|
TV | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Rita Ferrari (@rita_ferrari) reported@RogersHelps What is going on with your customer service line?! Called yesterday and today and can’t even get in your queue! Your IVR just tells me your to busy to take the call and then hangs up. Seriously?! How are we supposed teach anyone?
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justistruth (@justistruth) reported@SlapshotShibe @Rogers , @Sportsnet really sucks that you are taking away from the people out west. Edmonton, Calgary, Vancouver, big fan of the fan960. shame you closed it down. i listen and watch plenty from Bc. now you raise prices and even cut the coffee on the remaining people working. i am sad because this year i may not hear or see any Flames broadcasts or radio. Why would i want to support that? seriously considering not streaming. the quality is not good. yet you partnered with Prime this year. serious question here will the stream improve this year? i doubt it because i have not seen an improvement since i started streaming Flames games. oh well! i do hope you lose money this year. maybe then you will realize you need the people to support the product.
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Rhonda (@rookierhonda15) reported@RogersHelps @JG_GizmoJones My husband has been on hold for several hours. This morning. This afternoon. And he’s on currently. We’ve had no service since 3:00am this morning, and we’ve only been back with @Rogers less than a month.
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Tim (@tim2gill) reported@RogersHelps Now 80min on hold. Awful! You should offer a reservation system for booking a call as not respecting my time.
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AF (@Stu10171017) reported@RogersHelps The fact they are busy I can understand, but they knew the issue so even after they disconnected me they could still have fixed it but clearly chose not to
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Shelley Duggan (@drslmd) reportedHey @Rogers, are we ever getting internet service back?
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nodnarB (@DarthBC) reported@Rogers Your door to door sales people literally ignored the sign posted on my front door. “No peddlers, Agents or Solictors” so now I never want your services. Blame that pushy sales person.
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Dan McGrath (@dannymcgrathy) reported@RogersHelps 2/2. When my phone is searching a network, it should find Fido, period, for LTE or 5G. No network as shown in the picture. Every day. Almost all day.
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GM789 🇨🇦 (@mic56key) reported@Rogers so now I may miss my teams games.. this is nuts, I already have your cable pkg ..I’m not paying extra.. bad enough you took my radio station away
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Goug Dilmour (@CanadasLeafs) reported@johnref59 @RogersHelps The government has let Bell and Rogers monopolize the market and these companies treat us like we are a bunch of donkeys.
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Sanka Jayasundera (@Zenblime) reported@Rogers This organization is a thug! The call centre and online help say one thing and then the organization does another. They asked me to open a dispute ticket and give me all the ifnormation that i should add to it and when I do they go ahead and reject it. GARBAGE!
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sjf (@SJFlet1717) reportedProblems when my phone is entitled to an upgrade. Can you please assist @Rogers
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Shelley Duggan (@drslmd) reported@RogersHelps Did all of that. Still no service
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Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps If @Bell has any actual usable service in the area we would definitely consider switching
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A Kar (AKK) (@AjumaKar) reported@bnicholsonsmith @Rogers @BlueJays your entire organization sucks. This is what happens when a corporation gets too big. Too many cooks in the kitchen make 5 different dishes.
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James Hughes (@JHughes681) reported@Boddy604 @Sportsnet @Rogers Go even further. If you have ANYTHING with Rogers then CANCEL it IMMEDIATELY! If they stall or won’t do it then file complaints with the CRTC and CCAS. Also threaten them with legal action.
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sarahpvictoria (@sarahpvictoria) reported@RogersHelps Fido. Yes, please help
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Michael Gallo (@galloots1313) reportedJust had to cancel my @RogersHelps @Rogers internet due to incapable customer service. A true disaster of a company, tripled my bill and didn’t offer anything else. What a waste.
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Chris Brothers (@chrisbrothers) reported@Rogers customer service??? Do better!!!!
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Neil Anthony (@NeilAnthonyLive) reported@SteveD29 @RogersHelps They pulled that **** with me and I just kept ignoring them and they finally stop asking me for money.
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James Burnell (@uxridge_james) reportedDear @Rogers I do not not want to switch to you, but everyday I get a phone call and they hang up when I ask them to stop calling. Please fix your **** and stop bothering people.
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Col_in_hellifax (@Col_In_Hellifax) reportedon hold with @Rogers for 2:11 and they hung up on me without having talked to anyone. Wet the chat route, bounced to 3 reps and guess what? None of them could help me and I'm back on hold - 20 minutes in. As soon as I get this issue resolved, I will never give them another cent.
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Randy Timmins (@The_Creasy) reported**** you @Rogers .. Time to get on the ship. Ya'll can go bankrupt.
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Gustavo Soto (@kutupla) reported5 minutes answering stupid prompts on phone to reach a representative only to be told you have too many calls and disconnect the line @Rogers you need to do better. I’m trying to setup a home internet move, should be easy enough to have a self service option under my account.
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barrieguynow (@barrieguynow) reported@jsam10983741 Oh wait. @Rogers will pretend to help you. It is called @RogersHelps. Good luck. Might get thru by the 3rd day.
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Antonina Banks (@antonina_b69872) reported@PierrePoilievre @Bell @Rogers SERVICE AND SERVICES PROVIDERS
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IG:akinola_jane (@Janniedivahh) reportedPart 3 of 4 - @Rogers I work from home, so this has left me unable to work. I’ve called customer service three times, spending over 3 hours on hold, but still have no resolution.
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Menna (@marmisto) reported@CanadasLeafs @Rogers 5 calls to them in a 1 week span (last week) average 2-3 hrs on each call just to get them to send a tech to my house bc our internet keeps dropping. Tech shows up 2 hrs b4 our time slot, gives the wife attitude saying “I don’t have time for this” Dog-**** company top to bottom
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Tim (@tim2gill) reported@RogersHelps your service is very bad. On hold for 45min now and still waiting to get technical support. Not sure how you justify this.
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Michael JB 🇨🇦 (@MjbOriginal) reported@CanadasLeafs @RogersHelps I’m not defending them, but it’s a bad time to call. Lots are now home from work for the day and can’t call until then. Jams them the f up. 10 am-ish til 2-ish works good. Weekends after 1 as well.