Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- Wi-fi (15%)
- TV (15%)
- Total Blackout (7%)
- E-mail (5%)
- Phone (5%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Toronto, Calgary, Oshawa, Brampton, Winkler, London, Macklin, Scarborough, Montréal, North York, Guelph, Ajax, Surrey, and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Phone | 9 minutes ago |
|
Toronto
|
Internet | 38 minutes ago |
|
Calgary
|
Internet | 1 hour ago |
|
Oshawa
|
TV | 2 hours ago |
|
Brampton
|
TV | 2 hours ago |
|
Winkler
|
Total Blackout | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Captain **** (@CaptainDick12) reported@Rogers sucks. I just spent 3 hours sitting on hold to chat with technical support. I got up to #2 in line when they ended the chat. When I logged back in I was 65th in line. The only thing worse than Rogers is Doug Ford's Health care. Seems like Ford and Rogers are related!
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MustangShow (@MustangShow) reported@Rogers It's complete unreliable CRAP! Stay away! #cancelrogers
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Canucks Critic (@CanucksCritic) reported@Canucks @Rogers Mic’d up clips while the team keeps losing is exactly the problem. More content, same losing habits and no accountability.
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Renata (@Renatamx2) reported@Bell what a joke my service for 3 lines have been out 4 days and there’s no one helping or no solution in sight @rogers never let this happen and where is the customer service cuz no one has any respect at your company
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Abbas Naqvi (@sakzaan) reported@RogersHelps The call center doesnt know anything!!! I have been bounced around to 5 agents on a 30 minute call with some being rude some being kind BUT WITH NO SOLUTION! I NEED TO TALK TO A SUPERVISOR AND NO ONE WILL HELP ME
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LashkarMahdi 🎒 (@LashkarMahdi) reported@RogersHelps Rogers support standard is going down day by say. Yesterday was on phone for 40 mins and no response, even now was on phone wait for for last 20 mins no response. Looks need to move out from Rogers.
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Matthew Leonard (@leonard_mw) reported@BardiaB10 @Rogers Impossible to speak to someone at Roger’s. I am a new customer within the past 24 hours. Trying to resolve an issue so I can link the account to the my Roger’s app. Frustrated on Day 1 @Rogers
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Chris P Bacon (@pozpiggy86) reported@Rogers care to explain to me why my internet service keeps going down after only a few seconds?
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Shreyas S (@Shreyas87139893) reported@Rogers your technical support line is so bad. i have been trying to call you and been on hold for more than an hour every single time. Facing network issues and store was not able to help. How do i reach an agent? Its insane the wait times.
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Chris P Bacon (@pozpiggy86) reportedWhy is it that I had to call @Rogers THREE times before they would admit that there is a problem in my area and they need to open a ticket? This is NOT a good first impression to make with a customer! #CRTC #CCTS
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@drhillarypimlott.bsky.social 🏳️⚧️🏳️🌈🇺🇦🇬🇱 (@Dr_H_Pimlott) reportedWe deal with an indie 4 internet but they rely on @Rogers cable. When we need help to resolve an (ongoing) issue they contact @Rogers. I call Monday & have to wait 4 Wednesday am but .@Rogers reschedule 4 Weds pm & then reschedule on Wed noon 4 Friday but no-one tells customers.
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Tammy 💪🇨🇦🇺🇦💪 (@Tammyocanada) reported@CaptainDick12 @Rogers Oh I agree with you. They suck so bad!
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Ex boyfriend🤽🏽♂️ (@corbykafui) reported@RogersHelps as a rep from rogers shouldn’t you be the one facilitating something like that after a customer has told you he reached out 4 times and nothing was done. You see why i say you guys don’t reward loyalty
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💙🧡🇨🇦Mkmecrzy🇨🇦🧡💙 (@mkmecrzy) reported@Rogers your customer service is useless, no internet since 7am - it’s now 10:15pm. You can’t get through for a status update and your stupid app is down for maintenance!
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LA Penn (@scarletdiva12) reported@RogersHelps Hi! I recently upgraded my phone online and just transferred the info/activated my SIM but but both phones are now saying "emergency calls only"...can you please help?
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skiii (@SkiDaPrince) reported@RogersHelps Yeah im aware of rogers together with Shaw but I figured it was worth a shot since myrogers wasnt working. I’ll just visit the link you sent me. Thank you guys for the help. My frustration isn’t directed at you guys at all even if it sounds like it ..
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CircularLogic (@CircularLogic89) reported@Amildeeba @RogersHelps If you got call then either airplane mode not working properly or Wifi-calling. The call connected so there would be charges.
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Michele L Renaud (@MicheleLReiw) reported@RogersHelps The customer care team has been speaking to me for 1.5 weeks to resolve this. This afternoon, somewhere in India, someone decided that they could no longer speak to me. The disrespect is real.
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AJ (@Gradsen) reported@RogersHelps Thanks. I have to cancel as rogers increased my pricing by 3x.
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CanucksFan (@CanucksFan5335) reported@Lotto6445151 @Canucks @Rogers Why would Boeser go to New York, when they are equally as bad as the Canucks with a worse future 😭
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Nicole (@DiceNine) reported@RogersHelps been on hold for over 40 minutes with business support. My phones are not accepting incoming calls. Rebooted the system, unplugged each line, is there an outage? Burnaby BC
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Jean C Rodas (@Antihero_07) reported@RogersHelps I’m working from home and again not service in the beaches area. Worst service ever seriously.
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Harshit (@harshitshah436) reported@RogersHelps I’ve been a victim of what appears to be a fraudulent transaction on my Rogers Bank Mastercard. I was forced to withdraw cash from an in-store ATM due to a “digital payment not working” situation, and ended up being charged excessive and undisclosed fees. @Rogers
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big_fan2019 (@big_fan2019) reportedYour chat agents are rude and disrespectful towards somebody with special needs. I was transferred several times today to different departments. None of them could help me. @RogersHelps
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Shane Ruys - 🇨🇦 (@KingstonAgent) reported@Rogers Trying to remove a “Unison-add on” as I have no need for it & no idea why it’s on my bills. Try it online and get a “sorry something went wrong and we’re working as quickly as we can” message, so try online chat to wait 2 hrs in queue only to be dropped. Brutal “service”
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Howling at the Moon 🐺 (@Jane_Gillon) reported@Rogers I would think the Accessibility Canada Act would supersede the Energy Efficiency Act. I will be contacting my MP. I will never purchase @Rogers for my own home for sure!
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Charlotte Clarkson (@starbarry) reported@RogersHelps is there an issue with the MyRogers (Shaw) app and the MyRogers together with Shaw website? When I try to access either the app or the website nothing loads.
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name can't be blank (@J0hnHaw3s) reported@TheYokedEgg @Rogers They SUCK..their service is pathetic.
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ward wilson (@DJWardWilson) reported@RogersHelps what do you think “grandfathered” means? my TV package - as expensive as it already is - would cost even more if I had to get all the same channels with a combination of your current packages THIS IS HOW YOU REWARD A 27 YEAR SHAW CUSTOMER? BY ENDLESSLY GOUGING THEM???? 😡😡😡
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travisrenney (@travisrenney) reported@RogersHelps Staff more agents to answer the call volume. Having hold time longer than a few minutes is awful. Imagine you are at the grocery store or the bank and the cashier line is an hour long. Are you going to come back to that store. Are you going to be angry when it’s your turn.