Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• Wi-fi (12%)
• TV (12%)
• Phone (8%)
• Total Blackout (6%)
• E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Vancouver, Scarborough, Montréal, Brampton, Alvin, Surrey, Newmarket, West Kelowna, Powell River, Markham, Miramichi, Edmonton, Niagara Falls, and Calgary.

City	Problem Type	Report Time
Toronto	Wi-fi	2 hours ago
Toronto	Wi-fi	2 hours ago
Toronto	Internet	2 hours ago
Toronto	Internet	6 hours ago
Vancouver	Internet	6 hours ago
Vancouver	Internet	7 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tanyassm (@tanyalsweet) reported 6 minutes ago

  @RogersHelps @Rogers READ THE MESSAGE BEFORE YOU RESPOND 🤬 🤬 TECH Transferred me to customer service for a credit for the week AND I’VE BEEN ON HOLD FOR OVER 2HOURS!!! 🤬

• 
  Wayne Mcbutzvid (@ChrisDu77769503) reported 7 minutes ago

  @Rogers you guys are jerks for shutting the fan 960 down

• 
  S.Sandhu (@Youngwolf0000) reported 13 minutes ago

  @AverageDudeRHT @Rogers It's July and still they haven't changed it. It's so annoying. @Rogers change the god damn app icon. You got no right to change icons on my personal phone.

• 
  Cadence Grace (@cadencegrace) reported 14 minutes ago

  @RogersHelps It was abundantly clear what I wanted to do that day, and if she had told me what I would need to do that from the minute, I walked in and had clarified that half of what I wanted to do was not possible at that location I would have never started dealing with her

• 
  KNugent4118 🇨🇦🇨🇦🇨🇦 (@KNugent4118) reported 14 minutes ago

  @CTVVancouver @Rogers sucks. **** monopolies.

• 
  melo (@lifeonwax79) reported 14 minutes ago

  @teapot_toff @Rogers Just cancelled my Rogers subscription, never again will they get a dime from me.

• 
  James S. (@Nucks1968) reported 17 minutes ago

  @provincesports 🇨🇦🏒We all agree that the people in charge at @Rogers & @RogersMediaPR are HORRIBLE people. Everyone should dump ROGERS in favor other providers , it is the only way to help.

• 
  Cole Smith (@_Cole_Smith) reported 21 minutes ago

  @RodMakeKidsBald @Rogers Less than two days after 1000s of Western Canadian fans travelled to Seattle to support the Jay's and Rogers removes their games from the airways out here. Evil

• 
  Genny Guenther (@GennyGuenther) reported 21 minutes ago

  @RogersHelps Left again after waiting. Again no service and a useless device. I can verify the account and my phone is on the account. I need access to this

• 
  Dawn Delio (@brabro16) reported 22 minutes ago

  @RogersHelps any service issues in the Hamilton area, keep having intermittent disruptions with my wifi

• 
  Anmol katyal (@anmolkatyal2177) reported 25 minutes ago

  @Rogers @RogersHelps what a worst service. Since morning i am not able to access internet n trying to reach n connect to you guys but after 45 minutes of hold there is no one there to connect. I guess time to switch to @Bell

• 
  mrsabrabbit (@mrsabrabbit) reported 25 minutes ago

  @Rogers our service in Alberta has been out for 23 hours and we cannot get any service person on the line to ask why. We wish to CANCEL our service with Roger’s. cdnpoli abpoli

• 
  Dave Lahey (@Gatorlite_1) reported 28 minutes ago

  @RogersHelps I just changed my package for a 2 year term roughly a month ago. There is an error. As a customer I should be able to speak with a human to explain the error?

• 
  Dave Patel (@evadletap) reported 30 minutes ago

  @Dysfunctiontime @MichelleRempel @Rogers Hilarious. Man, you are a loser. I'm Gen X *******. And you clearly should've been aborted.

• 
  MarcJohn (@MarcJohnT) reported 31 minutes ago

  @RogersHelps #UFC329 Stream on the Xfinity sportsnet ppv is of such poor quality. Internet speeds are more than ideal. This is absolute garbage. Please fix it

• 
  NWR4LIFE (@NeilWRhodes) reported 33 minutes ago

  @Rogers @RogersMediaPR is there a date circled yet when you're shutting down 590? I mean why not go all the way and just bury radio for good.

• 
  evanspence (@Loveataurus) reported 40 minutes ago

  @Mar7v8_ @Rogers @RogersHelps Customer care doesn't do ****

• 
  Frank Hood (@rocketoperator) reported 41 minutes ago

  @UniforTheUnion @Rogers It's BS that Roger's and Bell have been buying up radio and TV stations for years only to shut them down in the name of profits. Before shutting them down they should be required to try to sell them to new owners.

• 
  Susy Campos (@SusyCampos19) reported 43 minutes ago

  Wow @Rogers. I have been calling for the past 2 weeks to move my service to a new address. I was being put in hold the last time I waited for 1 hour on hold. Now it just says they are experiencing higher calling volumes and it hangs up on me. Bell will have a new client I think.

• 
  Dashed (@dacshunder) reported 44 minutes ago

  @DiaryofaFixer @CityNewsVAN @Rogers More evidence we’re a colony of Toronto. The West has no voice and no power. Canada is broken.

• 
  CDN_Footy (@TFCin110) reported 44 minutes ago

  @RogersHelps @nuyo1oyun Nobody can get through to anyone on the phone that’s the problem. We keep getting disconnected due to call volume.

• 
  Alison S. (@yidchick) reported 46 minutes ago

  @RogersHelps @Rogers Why do you make it impossible to return my old phone for save and return? horrendous. I am on the verge of cancelling everything. Please mail me a damn return kit for the old phone so I dont get charged the save and return.

• 
  Said A Chams (@SaidricChams) reported 48 minutes ago

  @RogersHelps I do not want to chat with a computer that has no idea what the issue is.

• 
  Mark Walker (@mwalker1533) reported 48 minutes ago

  @MikeDelpieroX @RogersHelps problem is if you cancel they say youre breaking an agreement and will charge a fee for remaining months. 720 in my case

• 
  Canadian Rositta 🇨🇦 (@wheresrosinow) reported 50 minutes ago

  @RogersHelps On hold now 1:40 minutes that is one hour and a half much more than proper customer service. 2 weeks! I got cut off twice yesterday.

• 
  Diesel (@xxxDADDYCOOLxxx) reported 58 minutes ago

  Is there worse customer service and support than @Rogers

• 
  Kelly DeRidder, MP (@KellyDeRidderMP) reported 59 minutes ago

  My colleague @RachaelThomasAB is right. @Rogers can't be allowed to receive lucrative benefits to "protect local journalism" only to turn around and exacerbate Canada's news desert problem. I echo her calls for @MarcMillerVM to investigate these station closures.

• 
  Tracy Durand 🦋🇨🇦 (@T_L_D) reported 1 hour ago

  @Rogers how sad is it, you have destroyed 230 peoples lives by cutting jobs, then became the sole owner of Maple Leaf Sports & Ent. All while you farm out your technical support calls to the Philippines! You are nothing but big bullies. Maybe the CEO should have taken a pay cut!

• 
  CDN_Footy (@TFCin110) reported 1 hour ago

  @RogersHelps @mwalker1533 If this is the case then please respond to your DMs because like others I can not get through to talk to a person. The online chat can’t help me apparently. I just want to talk to a person.

• 
  Jeff (@hdhntrjeff) reported 1 hour ago

  @RogersHelps I have been on hold for over an hour for customer service. #dobetter