Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (15%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Scarborough, Toronto, Brampton, Vancouver, Calgary, Montréal, Mississauga, Waterloo, Oshawa, Kitchener, Ottawa, Cambridge, Orillia, Grande Prairie, and Newmarket.
| City | Problem Type | Report Time |
|---|---|---|
 Scarborough
|
Wi-fi | 32 minutes ago |
|
Toronto
|
Total Blackout | 1 hour ago |
|
Brampton
|
Internet | 3 hours ago |
|
Vancouver
|
Wi-fi | 6 hours ago |
|
Brampton
|
Phone | 9 hours ago |
|
Calgary
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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skiii (@SkiDaPrince) reported@RogersHelps It really is odd I tried this on my iPhone and my iPad as well as my laptop AND my pc. I’m starting to think this might be on my end. Just a couple months ago I had this issue, figured it out and it was okay. I tried myrogers, Shaw, both apps. I think im too old for this.
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Aileen O (@AileenMAO) reported@RogersHelps @Sportsnet your Rogers technical support people just told me its a Sportsnet issue! That I need to wait until the complete game is uploaded to the "viewers section"????? What does that even mean???
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Shari Taylor (@sharitaylor2020.bsky.social) (@sharitaylor2020) reported@TinaYazdani We will do our best to ensure that @CityNewsTO and @Rogers suffers for this. We support YOU.
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Honeyboy Wilson (@HoneyboyWilson6) reported@RogersHelps @MannySforza Except cancel, that should be a no brainer. ”Press here to cancel and print a return shipping label.”
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skiii (@SkiDaPrince) reported@RogersHelps No luck still. Come on guys im finding Reddit posts from years ago struggling with this. My anger isnt directed to whoevers running this account but how is your team not working on this? I’ve been blindly loyal to Roger’s this whole time for no reason it’s time to move on
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LSJ’s Office (@longshadowjr) reportedhow ******** are you clowns at @Sportsnet @Rogers okay with having Garry Galley still call hockey games in 2026? this chucklehead never ever stops talking
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Deny Sullivan 🇨🇦 (@DenySully) reportedTrying to cancel @Rogers plan and the agents keep dropping the call before it can be completed. Always after they pitch counter-offers. Extremely shady
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Peter Young (@cy686phtsl) reported@RogersHelps Hi, I am writing to report an unauthorized change made to my account today. Earlier today, I called Rogers customer service to inquire about a temporary suspension for my wireless internet service.
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Harold and Jean (@HAC_N800) reported@RogersHelps Any issues in NW Calgary.. internet speeds are really slow. Xfinity app says I’m getting 27mbs on my 1.5gb plan.. tv occasionally breaking up. Have reset modem twice..
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jassully (@jassully1) reported@RogersHelps....seriously? An hour on hold and also 100 deep on your chat support queue??
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travisrenney (@travisrenney) reported@RogersHelps Answer the phone in the call centre. Have an objective to have hold times of less and three to five minutes. Being on hold literally for hours is the worst customer service ever. Customers don’t need new packages, deals offers, advertising. Investment in customer support.
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Michal (@michal_poterji6) reported@Rogers I ordered s26 ultra 512 GB and sending me 26 basic with ultra price 😲 @Fidomobile @Rogers and they said we can't not cancel . you can just go to store and send back us why loose my time 😭
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Liza (Leeza) (@MendoncaLiza) reported@RogersHelps my home internet and cellular data are not working properly. Home internet connection is weak. I have checked all connections and restarted the modem numerous times using the app and unplugging. Any other suggestions?
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Nancy Barrett (@Naturegirl99) reported@RogersHelps No service since Saturday morning. How long eill this one last? I'm so tired of this
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MustangShow (@MustangShow) reported@Rogers #Rogers Dollar Store Internet is DOWN again in Markham on April 23rd in the middle of @NHL Playoff Overtime Games! @Rogers is a total joke! They are incapable of providing a reliable service, the only thing they are good at, is ripping off customers! 🖕
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Michal (@michal_poterji6) reported@RogersHelps You can fix this I will email them when you can done it
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Kaloopa (@Kaloopa6) reported@BlueJays @Rogers are you paying attention to this crap?
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AJ (@Gradsen) reported@RogersHelps Thanks. I have to cancel as rogers increased my pricing by 3x.
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MustangShow (@MustangShow) reported@RogersHelps #Rogers Dollar Store Internet is DOWN again in Markham on April 23rd in the middle of @NHL Playoff Overtime Games! @Rogers is a total joke! They are incapable of providing a reliable service, the only thing they are good at, is ripping off customers! 🖕
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Abhijeet Haldar 🇨🇦 (@Abhijee14150265) reported@Rogers Thank you and it's Vancouver specific problem? Isn't Roger supposed to be better in Canada. As I stated once I enter seattle I get 100% coverage but never in Vancouver
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Sally 😺🍸 (@balisally) reported@RogersHelps hi there! Am watching the Jays but the tv keeps pixelating. Is it me or you? I’ve reset the box and it didn’t help 😢
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WeTheNorth (@deeprathi) reported@RogersHelps I can’t change my house unfortunately to get better signals. That’s ongoing issue and as mentioned earlier my ticket is open for over a year
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Michael Konikoff 🇮🇱🎗️🧡🧡🧡 (@loyaltybuff) reported@RogersHelps Sorry there is no easy way to get help. You are understaffed, you underserve your customers by making it so hard to get help so folks end up here to get quicker responses. I see so many people here with the same complaints. Perhaps @Rogers should pay attention more!
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Victorie 🇨🇦✝️🇬🇷#UnacceptableViews (@Victorie0000) reportedHi @Rogers I’ve been having some issues with your co & would like to get them resolved with an actual human being in management.What # can I contact that I can speak to in person. I don’t want to talk to AI. I want to speak to a real human. Loyal customers for over 30 yrs!
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name can't be blank (@J0hnHaw3s) reported@Rogers Why do you make it so ffff'ing difficult to solve a problem? The only way is by phone, no email, or that ridiculous AI bot chat feature. We need a new TV box, so wife calls and waits, and waits, then gets a guy who says he'll fix it by reprogramming it, and to call back if further problems arise...which they did the first time we tried to use it. Now it's another phone call and a wait..WHY DON'T YOU HAVE A CALL BACK FEATURE?? You're supposed to be a communications company and you SUCK at it. You NEVER follow up...
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Gobi Anpalagan (@beem3er) reported@Rogers Then I’m told to call back in 2–3 hours—no option for a callback either. Paying premium prices, but this definitely isn’t premium service. @Bell be seeing a new customer in the near future
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LashkarMahdi 🎒 (@LashkarMahdi) reported@RogersHelps Rogers support standard is going down day by say. Yesterday was on phone for 40 mins and no response, even now was on phone wait for for last 20 mins no response. Looks need to move out from Rogers.
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Chris P Bacon (@pozpiggy86) reported@RogersHelps "We are currently experiencing longer than usual wait times".... Translation: I'm gonna be on hold for a long *** time. I have better things to be doing than waiting on hold for your service reps. #CRTC
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WeTheNorth (@deeprathi) reported@Rogers The problem is that your network is having enough speed to browse that portal 😡 and it’s not today. It’s ever green. I loggged a ticket a year or so ago and is still open but no one bothered to even close the ticket ; leave aside resolve
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Captain **** (@CaptainDick12) reported@Rogers sucks. I just spent 3 hours sitting on hold to chat with technical support. I got up to #2 in line when they ended the chat. When I logged back in I was 65th in line. The only thing worse than Rogers is Doug Ford's Health care. Seems like Ford and Rogers are related!