Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Kamloops, Toronto, Toronto county, Barrie, Vancouver, Ottawa, Montréal, Sioux Lookout, Cambridge, Calgary, Newmarket, Penticton, Mississauga, Edmonton, and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Kamloops
|
Wi-fi | 4 hours ago |
|
Toronto
|
Internet | 4 hours ago |
|
Toronto county
|
Internet | 4 hours ago |
|
Toronto
|
Wi-fi | 6 hours ago |
|
Barrie
|
Internet | 7 hours ago |
|
Toronto
|
Internet | 7 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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ambam (@ItsReallyAmber) reported@Darth_Pingu @Rogers It all comes down to money. Its costs more to have everything canada based. Which means Mr. CEO and senior executives would get less money / bonuses and we cant have that now can we?
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Frankie Bitcoins (@FrankiegotFit) reportedWhy does your customer service suck so much? @Rogers
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Lori King (@1loriking) reported@realtintie4 @Rogers Ya, screwed either way. Likely just gut service keep hi speed wifi & some cable
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JP (@JoeyAllegro95) reported@RogersHelps @GeesDubb Go **** yourself @RogersHelps This is absolutely criminal, and our government needs to step in. They are holding people hostage with no way to get ahold of them.
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tim smitheman (@tsmitheman) reported@RogersHelps live chat is unable to book a technician to come to my house. Says i need to call the line. Im not doing another 1.5 hour wait. pls help
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Rita Ferrari (@rita_ferrari) reported@RogersHelps What is going on with your customer service line?! Called yesterday and today and can’t even get in your queue! Your IVR just tells me your to busy to take the call and then hangs up. Seriously?! How are we supposed teach anyone?
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Ben Singer (@bensinger333) reportedWhy does @RogersHelps provide such bad service? 30 minutes on hold, hung up on me without taking the call, and I'm back on hold for another 30 minutes. It's like they're begging me to use a different provider. I hear you guys. I'm on it.
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Laura Brown 🍁 (@thatgrrl) reported@Darth_Pingu @Rogers Labour (customer service staff included) is not cheap in Canada. They also require benefits, pensions, and so on and so on. A lot of costs to have employees in Canada. A business needs to make money beyond what their costs are.
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TheBigM (@johnref59) reported@CanadasLeafs @RogersHelps and cogeco, probably the worst. their epico system is down once a week. stopped calling, just takes the down days off the bill, its been 3 months of not a full payment, no calls yet.
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Col_in_hellifax (@Col_In_Hellifax) reported@RogersHelps Yes I'm sure its my number. I upgraded my phone since i left the company and had no issues. I did call the business support team first and guess what? they didn't know what was going on and suggested I phone customer care. Everyone I talk to just passes the buck to someone else.
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Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps After another 3 hours in chat we got about 15 minutes of service before it blew up again
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Kim Melnyk (@MelnykKim) reportedHey @Rogers service. I’m trying to get support for someone to come deal with a downed wire in the street that belongs to you and the call centre has hung up on me twice when transferring me to the right people and virtual assistants are no help.
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Jimbo Jones Senior (@JimboJonesSr) reported@CanadasLeafs @Rogers Lol I was on hold with them for over 2 hrs couple of weeks back. That was after showing up at a Rogers store where they make you buzz an intercom , "move in front of the camera" ask you what you want then tell you to call CS that they can't help. Lol
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Kevin F (@Kevin1141531) reported@momluvsfood @RogersHelps @Rogers What annoys me is the "longer than expected". It's always the same. 2 hrs yesterday, no one. Chat today transferred me 3x and the agent was beyond rude.. I've worked in chat for a major bank and could never chat like that. I'm still not satisfied. Likely cancelling all products.
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Goug Dilmour (@CanadasLeafs) reported@CrissieC @Rogers I tried that as well but it is currently down.
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Andrew Campbell (@pokerleaffan) reported@CanadasLeafs @Rogers Recently had a house fire. Wanted to tranfer internet and cable from the one that burnt to a rental property. Literally 2hrs on the phone. Like i didn't have enough **** to deal with.
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George Lahay - Go Bills (@I50133Of) reported@CanadasLeafs @Rogers But I bet you won’t cancel
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Cal Lindsay (@Cal495) reported@RogersHelps Would removing the pod while printing remove the problem? We have a split level house and without the pod, my son in the basement has no wifi. So removing the pod entirely is not a long term solution.
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Redbeard (@Southpontiac) reported@soro77 @Rogers @TELUS Lol Telus is no better just left them for Rogers because their service was so terrible.
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Laura Brown 🍁 (@thatgrrl) reported@Darth_Pingu @Rogers I worked in call centres in Canada. Most of the clients were US businesses looking for Canadian customer service people because we were nicer, more patient than those in the US. I bet they still do that.
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John Tucci (@john_tucci) reported@RogersHelps It keeps getting better. After 2 hours and 8 minutes now I’m on hold again so I can cancel all my Rogers services.
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Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps Over 2 hours late to meet a 4 hour service window + over an hour on hold 4th event in 5days @Rogers A total service failure every step of the way. Maybe accept that you don’t want me as a customer…multiple services and Businesses since I started with you in 1994
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Knxwhun.🇯🇲🇵🇸🍉 (@Knxwhun) reportedWe got our @Rogers modem today and they are already going through an outage lolol.
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The REAL Sassy Queen 👑 (@TheRealSassyQn) reportedWow been on HOLD with @Rogers over an hour to cancel our INTERNET and got disconnected Went into a STORE in ON @fordnation They are giving me the same number to call If they never answer .... How do you cancel?? This is disgraceful service #Rogers #NeverROGERS
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Goug Dilmour (@CanadasLeafs) reported@johnref59 @RogersHelps The government has let Bell and Rogers monopolize the market and these companies treat us like we are a bunch of donkeys.
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Grittygirl88 (@grittygirl88) reported@RogersHelps No the tech has not come why are dms not working for Rogershelp.
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djlennywhelan (@djlennywhelan) reported@CrissieC @CanadasLeafs @Rogers If you’re speaking of that Anna garbage, it’s completely useless
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𝓝𝓸𝓼𝓯𝓮𝓻𝓪𝓽𝓾 (@ActualNosferatu) reportedWhy on Earth is the wait for tech support nearly an hour. INEXCUSABLE. @rogers
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Tim Wilkins (@timmikewilkins) reported@TruthFringe @Rogers Rogers is doing the same as everyone does. The guy at your door is pushed and trained to get you to agree in anyway he can. Rodgers it self is the problem
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Kimmie G (@KimmyG6) reported@RogersHelps customer service needs help! Sitting on hold 1 hour 20 min just to speak to someone. Problem isn’t fixed. Sending a tech, but you guys can’t accommodate work hours? Who works until 4 pm? You charge if tech comes early part of the window? CS hangs up on me.