Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (58%)
- TV (14%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Ottawa, Oshawa, Calgary, Vancouver, North York, Grande Prairie, Mississauga, Guelph, Midland, Montréal, Cambridge, Sault Ste. Marie, Clarington, and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Wi-fi | 42 minutes ago |
|
Ottawa
|
Internet | 2 hours ago |
|
Oshawa
|
TV | 3 hours ago |
|
Toronto
|
Internet | 3 hours ago |
|
Toronto
|
Wi-fi | 3 hours ago |
|
Calgary
|
Internet | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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dat rich dude (@whodis874) reported@RogersHelps so you’re going to give me a month rebate for this bullshit service for the last month or I’m going to bell. Funny how I’m watching the game streaming on bell fibe as it buffers on ****** rogers 5g
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Joey Chaves (@joey_chaves) reported@Rogers how many times do I have to tell your sales ppl who come to my door everyday in the last two weeks sometimes between 9-10pm I do not want your service. This is harassment
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Love My 7 Wood (@LoveMy7Wood) reported@RogersHelps Can I get these issues addressed at a Rogers store or will they just tell me to call the number I’ve been on hold forever for?
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Jennifer Leigh (@WriteLinesInk) reported@RogersHelps Not the point. You have so much money and you pay off small portion for It and social media people. It's not your customer's job to police your contact information. Your people should hunt this stuff down and get it taken off the internet. Just another instance of carelessness
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Ani (@aniruddha153) reported@RogersHelps Is Rogers experiencing an outage? I have no mobile signal. Location: Thickson & Rossland, Whitby @Rogers
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BlindLiberalism (@BlindLiberalism) reported@RogersHelps I’ve tried submitted one time last year for an issue they never responded. This recent one was just last week. Im not sure on the day because once I submit I never receive any message from the company. Why is it so difficult to get in contact by email?
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Butterfly 🇨🇦🍁🍂🪻 (@xolburne20339) reported@LoveMy7Wood @RogersHelps The mindless knobs at Bell are just as friggen bad It is never-ending BS problems that never get resolved,especially when it is impossible to get an actual English speaking person or any real person for that matter Good luck
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Jennifer Vargen (@jennvargg) reportedI do not ever recommend @Rogers /shaw for TV, internet. Customer service is a nightmare… on hold yesterday 1 1/2 hrs and disconnected… this morning on hold 57 min and disconnected… All their call centre staff is Filipino… in the Philippines 😡😡😡😡😡😡😡
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Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported@RogersHelps oh i already tried that several times and it isn't even giving me my province so that wasn't working the outage has been for over 5 hours now, so what gives?
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MMA WEEDIES (@MMA_WEEDIES) reported@Rogers you are absolute scum. I've never used your services, but you still think I should pay money? What you are doing is illegal. You owe me money.
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Alexis Gee (@lexomatic) reported@RogersHelps @mzlovergirll Is this another planned upgrade you forgot to tell people about preventative expectations management is basic customer service
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Kaykay (@kskytte) reported@RogersHelps I spent the last 2 hours without internet, checked online, no outage listed. Contacted the chat and they couldn’t tell me if there was an outage and to call back during business hours. Suddenly internet is back, sounds like an outage to me. So frustrating.
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Jennifer Leigh (@WriteLinesInk) reported@RogersHelps As soon as I have another Samsung in my hot little hands I will be going to freedom or even Bell or anybody but show or Rogers for my cell phone coverage. Did I tell you that your charging me almost $34 for 10 gigs of data? That apparently I ran out after 18 days. Despite never
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MiaCulpa (@ms_culpa) reported@RogersHelps Yes. I confirmed yesterday there was an outage. I need to know when it might be fixed. I shouldn't have to sit on hold for almost 40 minutes to talk to a person.
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Matt (@stevenarthurs) reported@RogersHelps Yes, and then I took some back roads into Orleans, but I’ve never had network issues previously. I do have 5G. I’ve shut my phone off and restart it twice die for the most part. It has not worked at all today.
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Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported@Autumblues @Rogers are you having an outage too?
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Frednolet23 (@Frednolet23x) reported@Rogers you phone network is down since this morning !! When will it be back on ! Custumer services is not ansewring ! Thanks
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tiredsotired (@sotiredsotired) reported@RogersHelps Yes! As you know, the self service options are very limited if there is any nuance at all
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x-Pete Bauer (@OhYesICanada) reported@RogersHelps been without internet and tv for over 5 hours. Can’t get through by phone and the AI chat is no help.
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Jennifer Leigh (@WriteLinesInk) reported@RogersHelps 10 gigs in 18 days and you want to charge me more. And the plan that you sucked me into is not one offered by connecting families. Yet another case where Rogers decides to run roughshod over Canadians. Not this time. The garbage phone I have will be left with one of your stores.
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Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported@RogersHelps so how long til the outage in Calgary for TV and internet will be fixed?
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maro (@filteredhummus) reported@baramilmokadasa @Rogers Been on hold for 40 mins, touch w alfa would never do this to me 😔💔
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Canucks Critic (@CanucksCritic) reported@Canucks @Rogers Same Combine storyline every year: skill isn’t the question, it’s projection and mindset. Still doesn’t fix the Canucks’ bigger issue of turning “good prospects” into consistent NHL results.
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todd sams (@toddsams15) reported@RogersHelps its not an outage our bedroom tv works but the living room one doesn't it is a network or software issue.
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NLSN (@itsNLSN) reported@RogersHelps Got the cord but unfortunately the modem itself seems to be the problem. We have a technician scheduled for saturday. Preciate you guys reaching out <3
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evanspence (@Loveataurus) reported@RogersHelps I was trying to get back on deferred payment and i got denied because ive had it twice once only my fault so its either lose my services or switch. I been a rogers customer for years to
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Bad Cat (@Rayleigh21212) reported@Berniceness @Rogers They hire foreigners willing to work for less WITHIN Canada too, it's why they're able to pay minimum wage now but never could in the past.
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Chelle (@traaashpanda) reportedIt’s wild to me that @Fidomobile, which is essentially @Rogers doesn’t have customer service on a Sunday? They’ll let you sign up for their services but if something goes wrong … get ****** :) No ported phone number means no calls. No text. No 2FA.
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FancyOldLady (@FancyOldGal) reported@Rogers has done it again. Lost another load of emails - sent to byte heaven by Rogers. They don't answer the phone. Some BS about being too busy. No one can help recover my emails if they don't even know how to pick up a phone and speak in to it.
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pat (@polski_pl) reported@RogersHelps Hi are you guys experiencing any issues with cellular network? I keep losing cellular signal but my phone shows 5G connection. However nothing works. I use airplane mode switch and it reconnects but then drops randomly later