Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Airdrie, Vancouver, Markham, Orangeville, Edmonton, Barrie, Toronto, Waterloo, Campbell River, Sioux Lookout, Montréal, London, Calgary, Surrey, and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Airdrie
|
Internet | 59 minutes ago |
|
Vancouver
|
2 hours ago | |
|
Markham
|
Internet | 2 hours ago |
|
Orangeville
|
Phone | 2 hours ago |
|
Edmonton
|
Internet | 4 hours ago |
|
Barrie
|
Internet | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Dickson (@Dkcdickson) reported@RogersHelps And I wait hours on hold with no help
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Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps Arrived. LOL - late - Improperly equipped /informed to even start the process. - had to ask home owner where the Roger’s field /street infrastructure is located then had to call the office for more help; …… so far
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Ben Singer (@bensinger333) reportedWhy does @RogersHelps provide such bad service? 30 minutes on hold, hung up on me without taking the call, and I'm back on hold for another 30 minutes. It's like they're begging me to use a different provider. I hear you guys. I'm on it.
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𝓝𝓸𝓼𝓯𝓮𝓻𝓪𝓽𝓾 (@ActualNosferatu) reportedWhy on Earth is the wait for tech support nearly an hour. INEXCUSABLE. @rogers
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𝗟𝗲𝗲 𝗦𝗼𝗿𝗼𝗰𝗵𝗮𝗻 (@soro77) reportedHey @Rogers figure your **** out. No internet all day...anyone know @TELUS phone number?
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KookieLuvver (@KLuvver) reported@Travisdhanraj @Bell @Rogers is worse. My visa expired and tried to update. On hold for over 3h. I called to “add” to my package and that’s how I got through. They told me of some offers and I would think about them. Ten mins later, I get emailed details of my new contract! I never confirmed!
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Zeall S. Mehhta (@zeal_mehta) reported@RogersHelps Your tech team is not able to even solve it they have been here multiple times. Is there anyone who can help?
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Search Navigators (@SearchNavCAN) reported@RogersHelps @DivyeshkumarB I have been on the phone with YOU peope for 3.5 hours. What does a customer have to do to get service? Asking for many friends.
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Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps Did you even look at the chat records!!! I was on & off until 1130- 7 hours without service. 3 hours on & off the chatbot throughout the night and you want ME to keep trying to get a hold of YOU to fix your service!!! I had to go into the office because there was no internet.
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Vic Basmadjian,MHP (@LowCarbBeast) reported@Rogers Instead of hitting us with increases maybe you should up your customer service! Forcing people to use AI is unacceptable!
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SLICK.skr🐡 (@SLICKBLOWFISH) reported@TFCin110 @RogersHelps Man open a complaint with CTSS I just did and got like 2 months credit It’s the radio and telecom commission Make a complaint and tell that how horrible rogers has been treating you **** you @Rogers scamming *****
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Viola Sewerynek (@viola_s1981) reported@Travisdhanraj @Bell @Rogers is not any better. I tried to cancel my cable and they said I can’t because I have a home phone.
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Neil Anthony (@NeilAnthonyLive) reported@SteveD29 @RogersHelps They pulled that **** with me and I just kept ignoring them and they finally stop asking me for money.
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Steve (@SteveD29) reported@RogersHelps Oh I spent an hour on the phone and was told yes even though you didn’t use the service you could have so we will charge you 210 bucks still
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H_Maurya (@MauryaHarkesh) reported@RogersHelps What if you guys dont have coverage in the area? Is there anyone from Rogers that I can connect with? Its funny how I am still unable to get help from a company this big.
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Redbeard (@Southpontiac) reported@soro77 @Rogers @TELUS Lol Telus is no better just left them for Rogers because their service was so terrible.
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Katie🌼💛☀️ (@k_mclean) reportedIf @Rogers door to door salesmen don’t stop coming to our door we’re actually going to cancel all our services and go to @Bell - CHECK WHO YOUR CUSTOMERS ARE BEFORE YOU HARASS THEM WEEKLY, YOU HAVE ALL OUR BUSINESS 🫠🙄😡 my god
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Darkslythe83 (@darkslythe83) reported@CanadasLeafs @RogersHelps Go in store idiot
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DJ2026 (@DarrenOrvis) reportedDear Rogers. Unfortunately, as a customer for 15+ years with all services including tv, internet, security, 4 cells, and a tab account is not good enough to answer the phone and waste 3.5 hours of my day. Sadly, I am now looking elsewhere. You need to do better. @Rogers
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Janice H. (@moregrandma) reported@Rogers is just as bad. Also, they seem to think that everyone can read when they email 'contracts'. No verbal explanation given.
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Christopher Castle (@Scissorb0i) reported@RogersHelps Yes. It’s all recordings though it seems to have stopped lately. And for some reason the on demand, seaon 4 episode 1 issue of Strange New Worlds contains an episode of The Librarians and not Strange New Worlds at all. It’s a bit of a mess.
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Jim Stirr (@StirrJim) reported@CanadasLeafs @Rogers Same absolute appalling the customer or lack thereof service! Absolute disgrace and joke
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Zeall S. Mehhta (@zeal_mehta) reported@RogersHelps It used to work before I moved the service to new address then it suddenly stopped working
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Steve (@SteveD29) reported@RogersHelps What a disgrace you are. Charging me 210 bucks for an internet service that I haven’t used and your customer service tells me “Nothing we can do” I haven’t used rogers internet in almost a year. Completely useless and unacceptable customer service!!!
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The Original PK (@paulkelly515) reported@RogersHelps Never got through and now it’s closed. Not a good system. How many times/nights should I expect to have to call before I get to speak to someone?
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Realtor® Paul 🏠🔑 (@PaulLiberatore) reported@RogersHelps absolutely terrible “service”. Last 3 days on hold for 3 hours each time just to get the call drop when being transferred for the 3rd time. No service provider should have this as their daily standard. People should find alternatives with a solid CS dept asap.
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Richard von Stauffenberg (@RickvonStauff) reported@CanadasLeafs @Rogers Rogers & Bell are 2 of the worst companies I've ever had the misfortune to deal with.
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Cal Lindsay (@Cal495) reportedHey @RogersHelps I need help from a human. My gateway modem is dying a slow death and I need a new one. Tried all the fixes your unhelpful chatbot suggested. None worked. Spent 1.75 hours on your tech support line. Call dropped. I just want to talk to a real person please!
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Bonnie Lee (@stitchlady) reported@Rogers have you noticed that the most number of posts directed to Rogers or Rogers helps are about poor Customer Service. Specifically about how long people sit on hold trying to speak to someone on the telephone. Have you not gotten the message?
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Orange Cone (@CanadianPylon) reported@TELUSsupport @Rogers @Bell Cancel with Telus. Horrific customer support/ understanding. They just cost me 80k on a mortgage renewal. My credit card for autopay had expired, and I missed it. I’ll own that. My account went 30 days over, and when I got that notification I immediately rectified it, paid in full, and put in an updated CC number. They outright refuse to take the late payment off my credit report for the mistake. I am 51 years old. NEVER one late payment ever. This dropped my credit score 86 points, and now on my upcoming mortgage renewal I cannot get the preferred banking rate as a result, and Telus outright refuses to help. I’ve been a loyal Telus customer for a decade paying 350+/month for all their service’s, and hold close to $100k in Telus stock and this is the treatment I am getting for an honest mistake. Use any other provider. I will make it my life’s mission to make sure nobody signs up with Telus going forward. Friends, family members and employees included. I’ve tagged Bell and Rogers on this so they can share it with others to use as marketing to win new customers and show how you don’t treat a long time customer.