Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (58%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Guelph, Kelowna, Montréal, Brampton, Coquitlam, Calgary, Oshawa, Welland, Brantford, Waterloo, Hamilton, Ottawa, Port Elgin and Fredericton.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax |
Internet | |
| Toronto |
Internet | |
| Guelph |
Internet | |
| Kelowna |
Internet | |
| Montréal |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Hilal Chouman
(@hichouman) reported
@RogersHelps I still haven’t got any tracking number for my order. Can you help? Sending a DM.
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Solo NPC
(@Solo_NPC) reported
@fastworkers6 @Rogers - maybe this might help you out
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rob time
(@robtheepoet) reported
Why doesn't @TLC Canada show "Doubling Down With the Derricos"? @Rogers Looks so cute
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Betty Houle
(@GypsyBrat51) reported
@Rogers CSR support “ Canadian based agents” Yep they may live here but know *** all about the Treaties !! Immigrant answered call. Has no clue what Canadian Treaties are !! It’s been months & every csr that answers is stupid !!!
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Poisonslash
(@PoisonslashX) reported
Another day, another unpleasant experience of sitting here waiting for @RogersHelps to restore my internet and fix their extremely unreliable service. Atleast once a week my internet goes down and I live in one of the biggest cities in Canada, unacceptable. Going on an hour now.
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Just
(@valjuste3) reported
@Rogers This company is unreliable. Without a court judgment, she restricts her client's data service and still makes him pay for the service at full price. She appears to be sharing client file info to a third party without permission. Business People DO NOT TRUST Rogers #Sharing #bad
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Naeem Ordóñez
(@NaeemOrdonez) reported
@RogersHelps after connecting with CS rep online and told there was an outage in my area and to wait for my ticket resolution. I received the most vague “resolution” I have ever read over a text and my internet and cable issues continue and somehow the ticket is “resolved”.
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monica smith
(@monicasmith2015) reported
Rogers tv down all evening. They better be compensating the last 7 days of lack of service AND the 36$ I have lost online this to them @RogersBiz
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CL
(@cari_lynn_) reported
@RogersHelps Total time in hold was 3 hours. You need to train your customer service reps how to use the phone system and you need to change wait times. Everything was 3-50% longer.
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YurkshireLad
(@yurkshirelad) reported
I’m getting 20Mbps download on your gigabit package. I guess whatever problem I reported a month ago hasn’t been fixed. And yes I’m talking to your support, though I think they’re located in another galaxy. @RogersHelps
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Christopher Doiron
(@ChrisDoiron1986) reported
@RogersHelps Seems we are in the outtake zone according to a map I saw but service is up and down. I'm at work if you don't mind shutting 'er down for the day ;)
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Just
(@valjuste3) reported
ROGERS is unreliable. Without a court judgment, she restricts her client's data service & still makes him pay for the service at full price. She appears to be sharing client file info to a third party without permission. Business People DO NOT TRUST Rogers @Rogers #bad #SERVICE
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Erik Scholten
(@ErikFB1) reported
@Rogers So annoying. Rebooting system twice a day. Terrible service. If its available to you, do yourself a favour, and find another carrier!!
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CL
(@cari_lynn_) reported
@Rogers your company put down the wrong address. I’ve been a customer for 25 years. I’ve lived in the same place for 4. Now the phone has been given to a stranger. One that I need. And I’ve been holding for 2+ hours. Why can’t your team fix this mess? Why is it costing me my time
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Paul Barter
(@barterpaul) reported
@MarkOrlan @Rogers You mistakenly called their service ‘high speed’
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Sumant Wadhwa
(@sumantwadhwa) reported
@RogersHelps Ticket already open. However, that ticket doesn’t serve any purpose as your technicians are incapable of providing any ETA for resolution! @Rogers satisfaction guarantee seems to be a joke!
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applebaum (Shauna)
(@djapplebaum) reported
@Rogers day 3 with broken phone in circles with Rogers, Likewise and Apple. Been paying Rogers monthly for premium device protection ft. Apple Care, now told apple care through Rogers is not really apple care. False marketing, everyone blaming the other, and phone still broken
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CL
(@cari_lynn_) reported
@Rogers I’ve now been holding for 2+ hours. Your customer service dropped me twice and two other times they’ve sent me to the wrong department, all for a mistake that was made by your team. Your customer service is horrendous.
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Bonnie Lee
(@stitchlady) reported
@RogersHelps Its working fine now so as is usually the case it was a Rogers' issue - not my browser!
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Rick Calder
(@calder12) reported
@PaulHarbridge @RogersHelps Being fair you aren't. You're talking to an underpaid employee that is forced to read from a script, or be punished for going off it. My wife took a job as support for their Chatr service and quit after a week because of how they tell their reps to push things on people.
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Sumant Wadhwa
(@sumantwadhwa) reported
Pathetic service @Rogers ! Outage since morning and no ETA yet, even after 10 hours!! Switching to @Rogers turning out to be a bad decision.
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Camarogirl ☣️
(@ArkhamBatGirl) reported
@RogersHelps We’ve been trying to use our data for over an hour, but no websites or apps will load! I contacted your virtual assistant to be told no outages and the problems on my end? Seriously. I don’t pay for our friends bills who are having the same issue with Rogers
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Vincent
(@VinceT43) reported
@Rogers hire more customer service reps, I shouldn't have to wait an hour each time I have a question about my bill.
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Morrey Ewing
(@MorreyEwing) reported
@Rogers Can you help a customer? Your fibre-to-home project with Telecon/Promark left a brochure at my door 6 weeks ago, but they don't reply to calls or emails ever since. Can you tell them about your CEO's service commitments and tell me how to contact the right person?
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Just
(@valjuste3) reported
@Rogers This company is unreliable. Without a court judgment, she restricts her client's data service and still makes him pay for the service at full price. She appears to be sharing client file info to a third party without permission. Business People DO NOT TRUST Rogers #bad #services
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Norman
(@NormanDeez) reported
I will be canceling my internet service if Bill C-11 goes ahead. No way am I paying those already ridiculous fees for a censored and gov't controlled version of the internet. I have no problem canceling the same way I did cable and home phone service. @bell @rogers #fuckTrudeau
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OPA
(@ObservatoireUS) reported
@RogersBiz @caliber_comms Because we all know that what we need is for Canada's Least Reliable Network© to get into the mass surveillance business.
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IM Wadhwa
(@imwadhwa) reported
@sumantwadhwa @Rogers May be cheap plans get you cheap service too !
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Clive Picardo
(@ClivePicardo) reported
@RogersBiz spoke with 8 people today in less than 2 hours. Transferred from one person to the next trying to give you the opportunity to keep my business with you. FAIL. Telus is looking better and better. Might very well be the end of a 20 year relationship.
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shinebright🧩
(@mrspb6) reported
@Rogers is there a problem with your customer service? No one answers the phone. ‘Anna’ repeats the comments the customer posts (so it should make it on a sitcom soon) although NOT funny. I absolutely Don’t want to cancel but the last several months have been poor service