Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (55%)
• TV (16%)
• Wi-fi (14%)
• Total Blackout (6%)
• Phone (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Vancouver, Markham, Toronto, Champlain, North York, Guelph, London, Edmonton, Calgary, Ottawa, Brampton, Victoria, Saint John, Chestermere, and Kirkland.

City	Problem Type	Report Time
Vancouver	Total Blackout	2 hours ago
Markham	E-mail	3 hours ago
Toronto	Wi-fi	3 hours ago
Champlain	Internet	4 hours ago
Toronto	Total Blackout	4 hours ago
North York	E-mail	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BatmanAndRobert (@MacDoug1) reported 14 minutes ago

  @mikeszeller @Rogers Because I was already with Rogers. I never had a problem until I'm cable box died in December and that box wasn't available anymore.

• 
  TRG (@TRG_1867) reported 16 minutes ago

  @MaahirMomtaz12 @Garnet_2203 @Rogers Are you dense? An early retirement offer isn't a forced retirement. They did the same thing with the federal public service this year and barely anyone left. You must be young, you don't really understand how things work as you age.

• 
  Drew Harris (@drewtheprinter) reported 17 minutes ago

  @RogersHelps @dprihodko How can he let you know, if he has no service to connect ?!!

• 
  Liberal Right Winger (@WingerRigh98243) reported 17 minutes ago

  @Garnet_2203 @Rogers so stupid cope

• 
  Craig DeCraene (@CraigDeCraene) reported 18 minutes ago

  @RogersHelps Been down that road, they told me to switch to 3G or use my friends wifi… true story

• 
  Dman (@mcmanus17) reported 18 minutes ago

  @RogersHelps I haven’t noticed this issue before. I think it was just a one off but it was like something wasnt realizing that a commercial break was occuring.

• 
  RLP🇨🇦 ☮️🌻🇺🇦 #istandwithdrs #istandwithnurses (@rosie744) reported 20 minutes ago

  @RogersHelps why cant i send pictures, gifs i can send some to pol not on rogers network but not to other rogers users.

• 
  Dale Disill (@DaleDisill) reported 23 minutes ago

  @LeafsandJays97 @MapleLeafs @Rogers Share price is down 20% over the past 5 years. Shareholders gotta be angrier than Leafs fans. What a ******* horrible company in addition to horrible NHL owners.

• 
  SMB🇨🇦 (@boomrs) reported 27 minutes ago

  @Rogers I recently upgraded my plan, and now can’t access subscriptions through Roger’s due to what you are telling me is a software glitch and there is no work around. I have spent hours with your help desk! Anyone else??

• 
  big_fan2019 (@big_fan2019) reported 29 minutes ago

  @RogersHelps Better service outside

• 
  Rtyu (@Rtyu1148534j) reported 29 minutes ago

  @RogersHelps @_slime_man Your outages are everywhere and your online chat sucks. Agents refuse to file an outage case. My internet has been out for 3 hours and it shows no outage. Outrageous service!

• 
  CircularLogic (@CircularLogic89) reported 30 minutes ago

  @laurenrjacobs @RogersHelps Wireless plans and Wireless Home Phone plans are different services. They may both be 'mobile' services, but they are not the same nor interchangeable, hence the need to port the service over

• 
  Bonnie Lee (@stitchlady) reported 31 minutes ago

  @RogersHelps anyone watching the Blue Jays game on Sportsnet 4K station #507 have issues with the sound cutting out? I find this happens frequently on 4K stations on Rogers cable.

• 
  Storm Silvawalker 🇨🇦 (@StormSilvawalk1) reported 31 minutes ago

  Just tried using @Rogers @Starlink for texting in Gatineau Park where cell signal drops out but got nothing. The cell signal dropped as expected but there was no satellite connection for SMS. Is this area not in service due to traffic or something? Pretty disappointed.

• 
  Dman (@mcmanus17) reported 35 minutes ago

  @RogersHelps we’ve lost phone, internet and TV. Is there an outage?

• 
  ❀ Mark ✿ (@GreenPixelField) reported 39 minutes ago

  @Rogers I promise you I'll never get your services. You have some of the rudest salespeople I have ever experienced. All so damn pushy and rude. How is mocking me supposed to be a sales tactic? It could actually be the best price locally (though I severely doubt it) and I won't

• 
  Luminier (@Lunar_Dusk) reported 41 minutes ago

  @RogersHelps Currently I didn't close my account and the last payment still not yet proceed it. Please check and ASAP to solve it. Whenever the last payment done I will be cancel my bank account

• 
  Boris Slobodin (@bslobodin) reported 45 minutes ago

  @RogersHelps i was able to reach someone in sales, and they were kind enough to explain that your system routes support based on area code not based on the actual location of the customer account. because i have 604 mobile numbers and live in ontario, i can only call after 12pm...

• 
  e-Kingcorey97 (@LeafsandJays97) reported 45 minutes ago

  @DaleDisill @MapleLeafs @Rogers No I didn't LMFAO I said they don't give a **** about some random people on twitter wanting them to sell their part of the Leafs

• 
  Lily_lou-mom (@tford1494) reported 48 minutes ago

  @RogersHelps It won't fix on app

• 
  Boris Slobodin (@bslobodin) reported 51 minutes ago

  @Rogers pure comedy, @Rogers chat agent can't help me, but they called me to connect me with the proper team, and that redirect immediately gave me the same "currently closed" message and hung up. maybe they should reconsider mass layoffs?

• 
  Blue Jays Chatterbox (@JaysChatterBX) reported 54 minutes ago

  @RogersHelps @gregrieben Lol rogers help is a total troll account

• 
  Mr. Gitz (@MrGitz) reported 55 minutes ago

  @RogersHelps Nope. And eventually this is going to cause me a major problem when I have to sign in to a service like Crave on my TV. I’ve tried 3 seperate browsers(safari, chrome, Firefox). Tried a different device & even a different network(reg home internet & 5G cellular)

• 
  dmolson (@burlivespipe) reported 55 minutes ago

  @Corey898912 @Garnet_2203 @Rogers Only weak cons want us to sign a bad deal that the bloated orange bully would rip up anyways…

• 
  Aman Rattanpal (@AmanRattanpalX) reported 56 minutes ago

  @RogersHelps I DID BUT THEY ARE UNABLE TO HELP.

• 
  Gerardo Capocchione (@GCapocchio46386) reported 56 minutes ago

  @Garnet_2203 @Rogers What's your point here. They were full time jobs yo dumb ***. Whereas the US gained 115K. Keep those elbows up you idiot.

• 
  telasalfonso (@tuputocreador) reported 59 minutes ago

  @RogersHelps Nothing happened, I didn't get my problem solved I lost my patience.

• 
  Dale Disill (@DaleDisill) reported 1 hour ago

  @LeafsandJays97 @MapleLeafs @Rogers You just said they don’t give a **** about the fans. That means they hate em.

• 
  SAS. (@GuyaneseChild31) reported 1 hour ago

  @RogersHelps I've never seen customer service as useless as yours. Been on the phone trying to resolves something and just been transferred back and forth the entire time.

• 
  G-Baby (@G_Baby57) reported 1 hour ago

  @Garnet_2203 @Rogers damn if only they kept them around to horas me with spam phone calls