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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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If you are having issues, please submit a report below.

Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 56% Internet (56%)
  • 15% TV (15%)
  • 13% Wi-fi (13%)
  • 7% Total Blackout (7%)
  • 5% Phone (5%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Calgary, Edmonton, Toronto, Surrey, Vancouver, Newmarket, Mississauga, Ottawa, Brampton, Oshawa, Moncton, Toronto county, Collingwood, Ajax, and Cambridge.

CityProblem TypeReport Time
Calgary Internet 57 minutes ago
Edmonton TV 2 hours ago
Toronto Total Blackout 3 hours ago
Surrey Internet 4 hours ago
Vancouver Internet 4 hours ago
Vancouver Internet 4 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • valzann0
    Valerie Zannella (@valzann0) reported

    @RogersHelps is there an outage in the keele and major Mack area right now?

  • YouPulseX
    Paul Sant (@YouPulseX) reported

    @RogersHelps Private tickets are a slow incident detector. If this maps to one update, post the intake, carrier settings/iOS fields to capture, and who owns rollback.

  • ChemicalHolly
    Chemical Holly🍀 🇨🇦🇬🇧 🇺🇸 (@ChemicalHolly) reported

    @islgalwrites @Rogers we were told that a tech would take a couple of weeks (with no service), so my IT-Tech son diagnosed the problem, told the dude on the phone that he was qualified, to just give him the passwords and he'd fix it himself. HUGE NEGATIVE!! But our priority got bumped.

  • mrhunt66
    Robert Hunt (@mrhunt66) reported

    @RogersHelps No apparent issues. Working now after I reset my modem

  • 1ngenious
    Ingeniator (@1ngenious) reported

    @MikeDelpieroX @for_vaughan @RogersHelps Sounds like blatant fraud and misrepresenting the term "customer support" even "help" for fucksake.

  • for_vaughan
    If a tree falls in the woods we'll hear (@for_vaughan) reported

    @RogersHelps i have repeatedly. they knock at every door. They also call non-stop. (on a no call list) Dug up our front lawn 6 years in a row for our neighbour who Rogers can't seem to get proper service to. Do you really think this behaviour will get you more customers? Rogers is a menace

  • ElBaz13
    El Baz (@ElBaz13) reported

    @RogersHelps @justin_jaster Many of my friends in Ottawa experiencing same issue. Not an isolated thing

  • mccutcheon79
    Matthew McCutcheon (@mccutcheon79) reported

    @Rogers if I miss a Canadian win the @PGAChampionship I will be pissed because you cable and internet went down in Port Perry

  • MikeTheNavyGuy1
    Michael Mahoney (@MikeTheNavyGuy1) reported

    @gmacofglebe @RogersHelps Mine went down an hour ago for 15 minutes then the network came back. Rogers in Nova Scotia.

  • BtheNorth
    BtheNorth (@BtheNorth) reported

    @tobi @Rogers This won’t be a problem anymore once we get those Starlink phones.

  • Noeticwanderer
    TimeTraveleRuss (@Noeticwanderer) reported

    @RogersHelps Calling again. I did end my account with Roger's last August... an account I had since 1987 when I got my first mobile phone. After 38 years of being a loyal Roger's customer I finally had enough and have transferred my number to a new service provider.

  • oldernewbs
    Big Dave (@oldernewbs) reported

    @RogersHelps All 3 boxes delivering the same sketchy service.

  • justin_jaster
    Justin Jaster (@justin_jaster) reported

    @RogersHelps I have yet to hear back from you after providing proof (images). Also, rogers is no longer taking calls due to call volume. Please don't tell me this is a localized problem when it isn't. I also want my lost productivity time compensated

  • maiti65
    yeah right (@maiti65) reported

    @RogersHelps you are cutting costs. How about clients leaving for poor service and going to bell because of your cutbacks. Losing more money for your poor service

  • BillStarnaud
    Bill St. Arnaud (@BillStarnaud) reported

    @RogersHelps It’s almost impossible to get through to wireless tech support. Twitter is much more responsive. I guess I will have to switch to Starlink - too bad. Rogers was great for a while

  • SWSniper07
    The Toilet Trader 💙 (@SWSniper07) reported

    @RogersHelps Ive contacted you dozens of times and no help actually all transcripts being downloaded and documented

  • _slime_man
    White Morpheus (@_slime_man) reported

    @RogersHelps Following these steps didn't seem to fix the issues on my phone or my friend's phone, which is funny cause that would lead me to believe there's a service disruption that isn't listed on your website. Some transparency would be good on that imo

  • james161723
    y- James (@james161723) reported

    @Rogers sell the Blue Jays to someone who gives a damn about winning and will fire people for how bad this season has been after last year's magic

  • tonich50244573
    tonich (@tonich50244573) reported

    @RogersHelps on hold for over 2 hours. I will be filing a formal complaint with the CCTS

  • BillStarnaud
    Bill St. Arnaud (@BillStarnaud) reported

    @RogersHelps For the first year RF signal from C8689 was rock solid - 4 bars on various phones, Nokia last mile, etc. Now RF signal fluctuates about every 10 minutes. I have clear LOS to tower about 1 km away. Neighbours reporting the same problem

  • thereal_danishh
    danishh (@thereal_danishh) reported

    @RogersHelps cable Internet and mobile data down in South Ottawa. Outage map shows nothing. Thankfully my work phone is Bell so I can send this message. Any ETA on service resumption?

  • GregoryJhae
    90's **** (@GregoryJhae) reported

    @ahmadbabar @RogersHelps How about in barrhaven still down?

  • NareshAjwani2
    Naresh Ajwani 🇨🇦 (@NareshAjwani2) reported

    @RogersHelps Hi Eric, please share your email ID to avoid any privacy issues.

  • tuputocreador
    telasalfonso (@tuputocreador) reported

    @Rogers your customer service is so confusing I've been on hold for more than 1 hour waiting for an agent to help me out, then I went to your website and the help chat says that you're talking with one person, but when they text you are three different names. How come?

  • gmacofglebe
    Greg MacEachern (@gmacofglebe) reported

    Outage page not loading according to Reddit (also me too) @RogersHelps

  • sophie_everine
    Sophie (@sophie_everine) reported

    @FidoSolutions @MattGalbino @RogersHelps It’s been down since 7am. Please give update!!!

  • mrhunt66
    Robert Hunt (@mrhunt66) reported

    @RogersHelps is there an issue with Roger’s in St. John’s? My cable isn’t working

  • mondoggg
    Mondoggg (@mondoggg) reported

    @RogersHelps Your lookup page is down as well as your service

  • suresh__cp
    Suresh (@suresh__cp) reported

    @RogersHelps Home services, looks like it’s outage

  • CraigDeCraene
    Craig DeCraene (@CraigDeCraene) reported

    @RogersHelps Been down that road, they told me to switch to 3G or use my friends wifi… true story