Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 21: Problems at Rogers
Rogers is having issues since 09:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- Wi-fi (15%)
- TV (15%)
- Total Blackout (7%)
- E-mail (5%)
- Phone (5%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Brampton, Ottawa, Montréal, Gatineau, Toronto county, Toronto, Calgary, Coquitlam, Headingley, Vancouver, Oshawa, Winkler, London, Macklin, and Scarborough.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Wi-fi | 1 minute ago |
|
Brampton
|
TV | 14 minutes ago |
|
Ottawa
|
Internet | 16 minutes ago |
|
Montréal
|
Internet | 21 minutes ago |
|
Ottawa
|
Internet | 25 minutes ago |
|
Gatineau
|
Phone | 1 hour ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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LashkarMahdi 🎒 (@LashkarMahdi) reported@RogersHelps Rogers support standard is going down day by say. Yesterday was on phone for 40 mins and no response, even now was on phone wait for for last 20 mins no response. Looks need to move out from Rogers.
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Louis Mercer (@louismercer9) reported@RogersHelps Login in the website don’t have Roger’s cable I live in sask
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sposa (@yenta_girl) reported@Rogers we live in Thornhill our internet is out....is something going on ...is there an outage...tried rebooting but nothing
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Ex boyfriend🤽🏽♂️ (@corbykafui) reported@RogersHelps as a rep from rogers shouldn’t you be the one facilitating something like that after a customer has told you he reached out 4 times and nothing was done. You see why i say you guys don’t reward loyalty
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Shreyas S (@Shreyas87139893) reported@RogersHelps Network showing sos for one of my lines. I dont know the reason. Paying for that line and not getting any service.
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Chris P Bacon (@pozpiggy86) reportedWho needs a boyfriend when you have a perfectly good @Rogers line willing to go down on you all the time? I thought switching to Rogers would help with my problems, but apparently, I was wrong! #CRTC
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Wut? (@_TheCaptaincs) reported@Rogers your customers support is so atrocious you’re losing my business despite my visceral hatred of Bell.
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MustangShow (@MustangShow) reported@Rogers It's complete unreliable CRAP! Stay away! #cancelrogers
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mikepop3 (@mikepop31) reported@RogersHelps Yes still without service,being forced to migrate. Pathetic.
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Two Cent Tony 🇨🇦 (@TonyLeighton8) reported@RogersHelps You are my internet provider because you are supposed to be the best hence the high prices, yet the game I looked forward to watching kept freezing on my new 80 inch TV. You guys are the worst.
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Ann (@Yvrscribe) reported@RogersHelps is there an outage in South vancouver?
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Michal (@michal_poterji6) reported@Rogers I ordered s26 ultra 512 GB and sending me 26 basic with ultra price 😲 @Fidomobile @Rogers and they said we can't not cancel . you can just go to store and send back us why loose my time 😭
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Adam (@A98698937) reported@Dr_H_Pimlott @Rogers I have been trying to speak with a human customer service for weeks , after 40 minutes wait I was unable to reach them
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Two Cent Tony 🇨🇦 (@TonyLeighton8) reported@RogersHelps @ClassicValveDes I pay 200 bucks a month mainly to watch hockey and the ******* Ottawa/Carolina game keeps freezing. What ******** am I paying for?
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tuart onkhouse (@onkhouse) reported@RogersHelps login to what? i got a phone a number that trans to roger thats it no other ibfo
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Michele L Renaud (@MicheleLReiw) reported@RogersHelps The customer care team has been speaking to me for 1.5 weeks to resolve this. This afternoon, somewhere in India, someone decided that they could no longer speak to me. The disrespect is real.
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junior chicken (@friezwiththat) reported@Rogers it’s such a fun experience having no internet & not a way to fix it 🥰🥰
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travisrenney (@travisrenney) reported@RogersHelps Staff more agents to answer the call volume. Having hold time longer than a few minutes is awful. Imagine you are at the grocery store or the bank and the cashier line is an hour long. Are you going to come back to that store. Are you going to be angry when it’s your turn.
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Chris P Bacon (@pozpiggy86) reported@Rogers care to explain to me why my internet service keeps going down after only a few seconds?
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Jeremy Hainsworth (@JeremyHain68748) reported@Rogers my account continues to be a complete mess with bills inaccurrate, communcations a nightmare and me not knowing what the real status of my account is because the billing hasn't been fixed for new address. I'm probably in danger of having my serevice cut off. Please fix.
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Abbas Naqvi (@sakzaan) reported@RogersHelps The call center doesnt know anything!!! I have been bounced around to 5 agents on a 30 minute call with some being rude some being kind BUT WITH NO SOLUTION! I NEED TO TALK TO A SUPERVISOR AND NO ONE WILL HELP ME
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travisrenney (@travisrenney) reported@RogersHelps @MannySforza If customer support is important to Rogers they would have more support personnel and lower wait times for customers. Do better Rogers.
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Charlotte Clarkson (@starbarry) reported@RogersHelps is there an issue with the MyRogers (Shaw) app and the MyRogers together with Shaw website? When I try to access either the app or the website nothing loads.
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name can't be blank (@J0hnHaw3s) reported@Rogers Why do you make it so ffff'ing difficult to solve a problem? The only way is by phone, no email, or that ridiculous AI bot chat feature. We need a new TV box, so wife calls and waits, and waits, then gets a guy who says he'll fix it by reprogramming it, and to call back if further problems arise...which they did the first time we tried to use it. Now it's another phone call and a wait..WHY DON'T YOU HAVE A CALL BACK FEATURE?? You're supposed to be a communications company and you SUCK at it. You NEVER follow up...
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Michele L Renaud (@MicheleLReiw) reported@RogersHelps It either applies or it doesn’t, you can’t play both sides. When you ran out of answers you starting asking for my husband. The decision to cancel is mine… funny how that works out. You pissed off the person who makes the decisions.
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travisrenney (@travisrenney) reported@RogersHelps Answer the phone in the call centre. Have an objective to have hold times of less and three to five minutes. Being on hold literally for hours is the worst customer service ever. Customers don’t need new packages, deals offers, advertising. Investment in customer support.
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Michele L Renaud (@MicheleLReiw) reported@Rogers you actually have no concept of customer service. I have been waiting 2 weeks for a modem and have yet to receive it. In Montreal, not in the middle of nowhere…. Montreal.
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Mac Miller Forever (@SassySaslove) reported@Rogers Billions of dollars spent on this NHL TV contract and the main camera is a having seizure on your Playoffs broadcast. How is the presentation this bad?
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MO (@mkmaster0003) reported@Rogers @RogersHelps Im very disappointed here with your service my home wifi had been down for 2 days and called for help and still not working a technician came change few wires and said it was a back end problem why am I paying bill if im not getting my service working
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Shreyas S (@Shreyas87139893) reported@RogersHelps @RogersHelps Network showing SOS for one of lines. Store could not help. Asked me to call tech support. Been trying for 10 days to get hold of 1 agent. Cant call, cant text, cant use data. And i am paying for that line. Very bad service provided.