Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Halifax, Dieppe, Toronto, Kawartha Lakes, Mississauga, Québec, Calgary, Toronto county, Bells Corners, London, Marathon, Vancouver, Brandon, Montréal, and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax
|
Internet | 2 hours ago |
|
Dieppe
|
Wi-fi | 3 hours ago |
|
Toronto
|
Internet | 4 hours ago |
|
Kawartha Lakes
|
Internet | 4 hours ago |
|
Mississauga
|
TV | 5 hours ago |
|
Québec
|
Total Blackout | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Gallo (@galloots1313) reported@RogersHelps What busy time? I’ve called everyday for 5 days and 5 hours wait everyday and nobody picks up. Why not just staff people to take care of Rogers errors?
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canadiens_8 (@canadiens_8) reported@Rogers @Dr_Of_Style Raising your annual price again for the third year in a row. $390 after tax is robbery. No wonder your *********** are getting a bad reputation year after year. Ant wait to get rid of my phone service with you greedy bastards and switch to someone else.
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Richard A. Patterson (@pattersonbrands) reported@RogersHelps A small square box,,, "XiOne-SC (B)" unsure what it is (modem or repeater or TV?). Residential. Service is cancelled, resident/account holder has passed away.
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Kevin G (@snakepliskin02) reported@Boddy604 @Sportsnet @Rogers What about my Roger’s (Shaw) home cable service?
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🇨🇦Queen Ruby🇨🇦 (@QueenRuby88) reported@RogersHelps Why so you can do nothing my bill shot up to 600 fix it now
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James🟧🍁🟧 (@chester_p_c) reportedBAAAHAHAHHA @Sportsnet 🖕🖕 Gooo **** yourself @Rogers 🖕🖕
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CPost2020 (@CPost2020) reported@RogersHelps After 65 minutes on hold I gave up and resorted to X. If there is that much crime in Ottawa it takes that long to even speak to someone, we have a more serious issue than most realize.
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Gonmun/Bluesky bound (@therealgonmun) reported@Rogers I mistakenly paid to an old account instead of my new one. Now when I'm trying to get the payment transferred I'm being told I can only get a refund. AND your customer service rep is trying to sell me something after not being able to help. And when I call I get dc'd
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@alancross @Rogers That’s what’s happens when you lay off your staff and hire 3rd world countries to run your customer service. After 45 years as a customer I cancelled all my services with Roger’s over their “new” customer service
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That Guy (@winspa) reported@Boddy604 @Sportsnet @Rogers Once they had the monopoly you knew this would happen. From 249 a year (with blackouts) to 349? **** you sports net. I honestly think they’re driving ppl back to cable then the same thing will happen
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Toddy (@kjackso3) reported@alancross @Rogers Rogers customer service used to be half decent. No idea what’s happened but you can never get through to anyone and when you do they have no idea how to fix the issue. I spent weeks trying to get in touch with someone. It’s pathetic.
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Harriet 🦋 (@longlivetay_) reported@Rogers been trying to get tech support to help me since 6pm. What gives? Haven’t been able to talk to an agent all day
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Nomad Crypto (@Crypto1Nomad) reported@Rogers @zachnhso I have no internet for 15 hrs. Called the support line, on hold for 5 hrs. Gave up then called again after 8 hrs, now they don’t have a technician to send till tomorrow so I can’t work till then. What ******** service is this? Why is there a damn AI AGENT AND NO HUMAN?
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Noor Osman (@Nurr_Osman) reported@RogersHelps I’m calling this line for 6 months and no one picks! So basically, i can’t cancel this damn line.
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AF (@Stu10171017) reported@RogersHelps The fact they are busy I can understand, but they knew the issue so even after they disconnected me they could still have fixed it but clearly chose not to
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Irene-Irka😺🇺🇦🇨🇦 (@Irene_NoKillTO) reported@alancross @Rogers The call center was moved to India. Calls are dropped. There is interference on the line and with the quiet tone and thick accents the reps are not understandable. It has never been like this in the last 20 years. Make sure you fill out the survey. Rogers needs to know.
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Jeremy Tsoi (@ChopperTsoi) reported@RogersHelps Not true. When I called before I was told that it was not Roger's issue and I needed to go to a Samsung store. I was told Roger's only sells the products and the 1 year warranty is to be honored by Samsung. So, i went to Samsung and said they will not fix or replace hardware.
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Drewski (@Drewski175620) reported@RogersHelps I'm not a customer and the account has been past 12 months. So Rogers can just keep my phone locked forever? That doesn't seem right.
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Monarch Butterfly (@savemilkweed) reported@Rogers I can’t reach anyone at Rogers… you used to have wonderful service but now there is honestly no way to reach a human being even after 20 years of being a customer- but hey, if I worked for you and needed to return equipment, there’s an option for how I should do that
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Shawna R (@shawna_r80) reported@kate1woods @Rogers Just waited 2 hours to have Yassine misunderstand my issue and when I tried to correct her say it was outside her scope and end the chat. Good to know tech support is so caring and useful.
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ridi (@riditweets) reported@RogersHelps I’ve been on hold for 2hrs. This is ridiculous. Horrible service
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Holly McNeill (@Wally_Holly15) reportedWe will never be free until @Rogers and @Sportsnet are stopped.
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Shawna R (@shawna_r80) reported@RogersHelps I just waited 2 hours for online chat tech support to have Yassine end the conversation abruptly. How do I get tech support on mobile without waiting another 2 hours?
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IG:akinola_jane (@Janniedivahh) reportedPart 3 of 4 - @Rogers I work from home, so this has left me unable to work. I’ve called customer service three times, spending over 3 hours on hold, but still have no resolution.
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RyanP (@TheRyanP74) reported@Talon_Jenkins94 @Rogers @NHL Can’t believe people pay that for Sportsnet. 5 or 6 different sports channels that show the same programming or blackout the games.
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Harriet 🦋 (@longlivetay_) reported@Rogers @RogersHelps been trying to get tech support to help me since 6pm. What gives? Haven’t been able to talk to an agent all day
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Jon Russell (@jonruss58570719) reported@RogersHelps This was solved today by the Rogers team - and with awesome service. I would suggest a greater number of tech reps between 9pm and midnight - I spent 2.5 hrs waiting and got nothing.
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Adil 🇵🇸 (@adilmujeeb1) reported@RogersHelps Yes i did cancel my internet 🛜 service. Can you advise how i can get the refund on to my credit card(original payment)?
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David Cee 🇨🇦💪🏼🇮🇹🇫🇮👍🏼 (@CanucksIn4) reported@Boddy604 @Sportsnet @Rogers Anyone subscribing to either service - you better check yourself for real though, and if you still do, you’re part of the problem
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Robin Brunet (@robinandamelia) reported@RogersHelps 54 minutes now. Not acceptable. Can’t you report outage