Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- Wi-fi (15%)
- TV (15%)
- Total Blackout (7%)
- Phone (6%)
- E-mail (5%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Angus, Spruce Grove, Newmarket, Toronto, Edmonton, Kitchener, Carp, Montréal, Waterloo, Oshawa, Toronto county, Anmore, Mississauga, and Duncan.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 24 minutes ago |
|
Angus
|
Internet | 59 minutes ago |
|
Spruce Grove
|
TV | 1 hour ago |
|
Newmarket
|
Internet | 2 hours ago |
|
Toronto
|
Total Blackout | 2 hours ago |
|
Edmonton
|
TV | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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👑 (@peewwk) reported@RogersHelps your Internet services have been down for 3 hours for me and yet your website reports “no outages”
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Y_Knot 🇮🇱 🇷🇺 (@expedition_salt) reported@RogersHelps over 2hrs on hold and still on hold on 24/7 help like at 11pm. What's happening???????? Help please!!!!
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Rick Blaine (@JayJjtml555) reported@RogersHelps again..so tone deaf..I already went through that for God sake...Before I posted here..as I figured someone wd help at that number..but nobody did
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Jeff W (@jeffster1970) reported@RogersHelps I understand that - for some reason, I was charged in last month but we never made any account changes nor sign up (again) for it. I have to call some other number as they couldn't deal with it last night.
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Delios (@tdelios) reported@RogersHelps have an iPhone 14 and upgraded to iOS26.3.1 .. when I try to add Yahoo Mail account, it won’t display the password screen .. just sits there on a blank Yahoo banner screen after I entered my username .. what is the fix?
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Vicki (@varmitage27) reportedHey @Rogers Loved one is receiving end-of-life palliative care at an AB hospice. Mostly confined to bed, few options to pass the time, yet your tv streaming service has been down for last 10+ days & still no tech has been sent to fix. Do we need to cancel our home services too?
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W E N D Y (@wendelishh) reported@Rogers customer service is absolutely horrible. Since I’ve switched over from Fido it’s been non stop back and forth and nothing being resolved. So frustrating that no one can help!
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anyi🇳🇬🇨🇦 (@krixtian22) reported@RogersHelps I hope this solves the problem
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stemvox (@stemvox) reported@Bell_Support Placed a call to @Bell today about our internet Fibe service. It was down. After the typical questions and quick fix scenarios offered it was determined the issue was outside our house. I checked the exposed fibe line outside the house. No breaks. So we book a technician to come. No one available outside of normal work hours. Simply hilarious. Next move? @Rogers
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Rick Blaine (@JayJjtml555) reported@RogersHelps I said it was a term contract so why would you go through all this without even reading the issue..your AI needs updating
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Derek (@dukejallen) reported@That80sG @Rogers Our power flickered this morning and our Bell modem completely **** the bed. Luckily replaced quickly and Bell support got the new one up and running within 30 mins.
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🇨🇦Jay (@jayrlocked) reported@RogersHelps you know for 230 a month for cable and internet you’d think you could at least communicate on your website and socials better about outages in whole areas. Been down since 430 2 hours no tv internet home phone wtf we paying you for?
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Nicole's_in_AB (@Zone3Garden) reported@calgaryjohn403 @Rogers I am not. And no, that is ridiculous to pretend that using a landmark in a location on a poster is ever a problem.
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Jamie F (@Fulf709x) reported@RogersHelps The internet in our home the last 2 days been constantly dropping. Just wondering have you been experiencing any other issues in Paradise, NL?
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relatablity 100% (@user750472) reported@RogersHelps I am actively trying to cancel my account to avoid further charges. If this cannot be resolved here, I will need to raise a formal complaint as I should not be billed when I’m unable to access your support channels. Please escalate this to an agent who can assist.
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relatablity 100% (@user750472) reported@RogersHelps Your responses are not helpful. I’ve already tried your chat and it is not working, and I cannot call from outside Canada.
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wanwalker (@wanwalker) reported@RogersHelps I have a moto g 5g - 2024 with your data 5g/5g+ plan but it only connected as LTE+. My wife's phone connected as 5g+ without issue. Why? Also the connection is slow even on audio only streaming.
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April Weedon (@AprilWeedon) reported@RogersHelps The Rogers support does not cover Legacy customers anymore and the telephone number 1-888-764-3771 directs you to sales. I'm not ready to upgrade to Infinity until Rogers fixes problems with those services as well.
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Rick Blaine (@JayJjtml555) reported@RogersHelps nope..not one..just severe case of being rude and uncaring, which is known to be Rogers MO, according to most reviews online and even on x] after I waited over an hour on the phone, since you fired half your customer service staff..No one cared..no one offered any alternatives..NOTHING ..otherwise I would have no reason to post on here would I?
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Michael Konikoff 🇮🇱🎗️🧡🧡🧡 (@loyaltybuff) reported@RogersHelps I am but hate the advertising. Some very inappropriate! Out of curiosity if the issue is not fixed, why the 2 messages that it is fixed
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Marshall Haber (@MHCGInc) reported@RogersHelps why is the feed so bad all the time for CNBC???
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J.Anthony 🇨🇦 (@J_Anthony_22) reported@RogersHelps Ok I sent a dm with issue
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relatablity 100% (@user750472) reported@RogersHelps Hi, I’ve already tried your chat and it is not working. I’m currently outside Canada and unable to call your support lines. I need urgent help cancelling my account to avoid further charges. Please connect me with an agent here or via DM who can assist.
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🇨🇦 (@Mooshie70) reported@RogersHelps any ETA for todays outage? Scarlett rd & Eglinton. Etobicoke entire building out since 10am this morning. Heard some construction crew cut the cable. No internet , no TV.
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Rick Blaine (@JayJjtml555) reported@RogersHelps Dear Shaw cable...I cannot afford my bill and want to take out some services..however after being a customer for 25 year plus, [as well as the same with Rogers mobile, who I also get zero service from when I call or email]......the rep told me I have no choice as I have some 2 yr agreement..so basically tough luck....Very professional way to respond to a Senior..so Just to let you know, I did offer to change my pKge so I could pay you..however I now have zero intention of paying as I cannot afford it..so pls sue me..as you wd not collect a dime, even tho I called asking to work something out....
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Jaspreet (@jaspreeeetkaur) reported@RogersHelps our internet has been out since Friday, march 13. We’ve called Roger’s 5 times and each representative tells us the issue will be resolved in 24 hours. One even sent us a new modem which won’t activate. It’s Wednesday, March 18 now and still no fix…
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April Weedon (@AprilWeedon) reported@KarenH0660 @Rogers Hi Karen I'm still waiting in Ottawa for tv services I see you've been on the Rogers journey - the customer is responsible to fix Rogers problems. I'm going to contact the CRTC next
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Melissa B | Sports Nutritionist (@mbouf) reported@RogersHelps sent me new hardware weeks late and didn’t start my new plan on time. Charged me a ridiculously high amount on my bill because my old promo expired. I spent hours on live chat & calls. You told me you’d fix it at the next billing cycle. Well you didn’t.
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MAY Tom (@MAYTom820367) reported@RogersHelps I recently switched my cellular service from Bell to Roger’s. I didn’t think it was possible to have worse customer service than bell. Hours on hold to get the service working. Now a notice that the $40/mth plan is $100. More hours on hold with no response.
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Uncle Shickadance ✈️ 613 🇨🇦 (@That80sG) reportedWhen the power goes out the @Rogers network completely shits the bed but hey, "please buy our storm wifi!!"