Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Surrey, Toronto, Calgary, Ottawa, Cambridge, Oshawa, London, Scarborough, Duncan, Regina, Lethbridge, Halifax, Red Deer, and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Castlegar
|
Phone | 4 minutes ago |
|
Vancouver
|
Phone | 8 hours ago |
|
Surrey
|
Internet | 8 hours ago |
|
Surrey
|
Internet | 12 hours ago |
|
Toronto
|
Internet | 16 hours ago |
|
Calgary
|
Internet | 16 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Unplugged Game Boy (@UnpluggedRetro) reported@RogersHelps my mom has no Internet therefore no more tv. She’s going to call me to talk. Please fix her tv and Internet .
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Dixit Arora (@dixitarora01) reported@RogersHelps hey rogers, Why is my wifi not working and I am on a hold for last 2 hours with you guys???????????😡😡😡😡
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Florence (@anoethertheorem) reported@JayGenXer @Rogers Cancel it all and go with Starlink
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BURNSY99 (@rgross36) reportedHEY @MAPLELEAFS fans. YOU wonder why #LEAFS ticket prices are SKYROCKETING this year?. Ya see their HAPLESS OWNER @ROGERS spending BIG $$ on BELOVED @BLUEJAYS. I mean a HALL OF EXCELLENCE WTF? So HOCKEY fans PAY the BILL. Thats all LEAFS are good for anymore. MILKING HOCKEY FANS
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🥢⟭⟬ Into the ☀️ (@HOT7forever) reported@RogersHelps There are multiple ppl in my family and all of house work in different areas and are experience issues. Doesn’t matter if it’s barraheven or Orleans yhe connection is horrible. The phones range from iPhone 11, 15 and 16. We can’t all be having device issues.
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Adam (@Adam_LPARMY) reported@JayGenXer @Rogers dude im in the phone with them now....first off i cant understand a word theyre saying ...they sold me on an upgrade to internet 1000 and its twice as slow as before the upgrade ...now they wanna charge me $200 for a tech to come fix it LOL @Rogers is a SCAM!
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AvrilNOTLavigne (@avrilchuk6) reported@JayGenXer @Rogers The worst
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Fred (@FjSaikaly) reported@JayGenXer @Rogers That’s what happens when the farm out their tech support to other countries…you’re lucky it’s only 1.5 hours.
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Shell (@Shell29at) reported@JayGenXer @Rogers Yeah, they don’t seem to care about customers anymore or customer service
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Vantagelvr 🇨🇦🇬🇧🇨🇦🇬🇧🇨🇦🇬🇧 (@GrahamBoardman2) reported@JayGenXer @Rogers Your call has been directed to Punjabi big rig driver on the 401 who has six cell phones and is doing tech support for Rogers , Bell etc as a side gig to his illegal CDL licence .
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Paul Alberstat (@alberstat) reported@RogersHelps I have been on the phone on hold waiting for tech support for 1 hour, 54 minutes before I got a hold of anyone. Am I the only one that finds this outrageous?
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Daryl Cognito (Frosty Rage) (@darylcognito) reported@FidoSolutions Dozens of times. Leaving to no service area the back to Lima where it works. Don’t understand why @RogersHelps called me.
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alleykat (@katsass1) reported@JayGenXer @Rogers Im wlakinf away form them after multiple years their customer service has gone to **** and they'll pricing is unreasonable
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A Kidney for Jason Rumball 🇨🇦 (@happyjaycanada) reported@RogersHelps I just moved and need help to set up my internet I don't have the right connection that goes in the wall I need a technician to help with the coaxial cable
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Randy (@randyvancity) reported@Millergram33 @Rogers Customer service sucks They got some stupid AI bullshit and when you ask for a live agent it says calls are at a all time high and please call back later. Then hangs up on me. It’s been 2 months now I can never get through 611. I can only get through the chat through the app
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Rina Alexis ♏♋♏ (@Rinah75) reported@ImpatienTourist @Rogers Didn't get me anywhere and i spend hours and hours on hold with them. @Rogers has THE WORST CUSTOMER SERVICE IN CANADA. I'll be switching carriers in December when my contract ends!
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Cristina Aiello (@caiello2) reported@RogersHelps Do you have any idea how long the wait time is for customer service or technical assistance. Hire more staff and train them fully.
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Michael DelPiero (@MikeDelpieroX) reportedHi @Grok, Did a Rogers technician, Keith White, die after falling from a ladder while replacing an aerial cable at a customer's home. Did a federal safety officer later find that @Rogers had failed to implement and monitor its preventive-maintenance program for workplace hazards?
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T Baines (@TBaineMaine) reported@GinoHard_ @Rogers @FriedgeHNIC That’s what happens when you let bean-counters run the show - you get myopic strategic vision. Those 2 guys have personalities that are considered marketing assets that support sustained viewership. Holy **** you ******* are dumb at your Bloor St ivory tower.
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Good Takes Only (@SmokesIndoors) reportedI'm only going to tell you this once @Rogers @Sportsnet I'm 1/2 the price of Kevin Besika, 1/8 as good looking tho, but damnit I'll be 4x entertaining. People will tune in every week to ask 'Whats this idiot going to say this week, how's he gonna back himself into a corner'
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Sharon (@TheSharonHope) reported@Rogers why is your wifi never working? How am I supposed to work from home now?
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Прінсеса Саша CHECK MARK (@sasa_prinsesa) reported@JayGenXer @Rogers @Rogers has gone to the shits! My wireless home phone needs to be reset every day in order to make calls. Then the other person complains my voice is gargled!!! Dropped calls on cell and when I call for support I’m on hold for 2 hours then I give up!
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brokencool (@brokencool) reported@RogersHelps So there is an issue?
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#NoDigitalID Nancy #NoCBDC (@nancyvictoria) reported@JayGenXer @Rogers @Rogers is the worst! 0 customer service 👎 Canadians deserve far better!
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Robert0629 (@frbolo) reported@buzzilio365 @RogersHelps My outage is been out since 3:30am this morning now your telling me won’t be back until 3:30pm September 1
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Ed Inburgh (@mjammer31) reported@JayGenXer @Rogers They are the absolute worst
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Terry Murphy (@tyjac2) reported@RogersHelps It seems to back for now What kind of customer service is getting back to someone 12 hours later that’s pathetic
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SirLuckHomes Real Estate Brokerage (@SirLuckHomes) reported@RogersHelps Now if I try to make my wife a Level One, that process takes 30 days You’re telling your employees and managers that there is a security risk….what’s the risk to my son if I can’t get a hold of him in an emergency?
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Liquid Kenpachi (@tactical_gunna) reported@Rogers Thanks for coming to my house and fixing my internet! Less than 45 minutes and we have internet, after a long 5 days of no service! The Chapman family thanks you all.
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Tony (@Tony45190554669) reported@Rogers Day 1 trying to connect a service with a failed app and AI customer service garbage = negative results with Hating Rogers! Day 2, 10 minutes total and speaking to a human being = Problem solved! You need to rethink this and appreciate your humans more!