Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 17: Problems at Rogers
Rogers is having issues since 02:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (9%)
- Total Blackout (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: York, Calgary, Toronto, Vancouver, Montréal, London, Burnaby, King, Woodstock, Newmarket, Red Deer, Edmonton, Guelph, Comox Valley Regional District, and Markham.
| City | Problem Type | Report Time |
|---|---|---|
 York
|
Internet | 47 minutes ago |
|
Calgary
|
1 hour ago | |
|
Toronto
|
Internet | 2 hours ago |
|
Vancouver
|
Wi-fi | 2 hours ago |
|
Montréal
|
Internet | 3 hours ago |
|
Toronto
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Allen (@zeissikon1) reported@RogersHelps @suefarah_ You don’t have a phone support team. It’s insanely difficult to reach someone at @RogersHelps (insanely is putting it mildly).
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Arsalan S. (@arsalansaleem_) reported@RogersHelps @RogersHelps now technical is transferring me to customer services dept,
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fuhago (@fuhago) reported@Rogers what a ****** service, I got an email about my new order in back order for 3 to 5 weeks, but i got the package to return my current phone or I will have to pay the remaining balance. And your customer service line is an AI Agent.
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Ben Lypka (@BenLypka) reportedReminder: @Rogers shut down several radio stations across the country to help fund and produce crap like this
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Clayton Yates (@ClaytonYates17) reported@h_n_z @BenLypka @Rogers Rogers has pissed sports fans off at every possible turn over the past summer. There’s the bullshit price hikes for their ****** streaming service and getting rid of the radio stations in Calgary and Vancouver. Is there not something to be said about keeping customers happy?
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His Divine Shadow (@ESchillup) reported@JustMeJamie64 @Rogers The best way to get someone in canada is select French and then they answer go "shoot i thought I hit english, can you help me" and they basically all speak English anyways.
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Frederick Smith (@agooddoggyX10) reported@RogersHelps No problems now, but for a full day I couldn’t access my accounts, and couldn’t send for 2 days. Your email servers servingVictoria weren’t working. Your website said nothing was wrong&your AI system didn’t know anything & led me to actions that locked me out entirely.
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🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported@RogersHelps Incognito worked ... not sure what the issue is ... never had this happen before. By the way I had already cleared my cookies and cache and still had the same error on a regular browser screen.
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mgba (@mgbaballz) reported@Rogers make the damn playing area bigger he should be a 2nd
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GM789 🇨🇦 (@mic56key) reported@BlueJays @rogers @sportsnetpr ditto.. never going to happen
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Shawn Tock (@TockShawn) reported@RogersHelps @rogers: 15 hours with no internet, using my @telus phone as a hotspot. At 8 am, you said it'd take 4 hours to fix. Then 4-6 hours. Then the Rogers outage page kept extending the resolution time by an hour. Now an agent told me 24 hours. WTF? Unacceptable.
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SheMet 🇨🇦 (@SheriMetcalfe2) reported@RogersHelps Thank you for responding. I have filled out that form & was given a reference number by back office but Rogers still requires me to call customer service to change account details. This is how I ended up on hold. Im going to try a retail location. Frustrating process!
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Chris P Bacon (@pozpiggy86) reportedHey @TELUS how is a customer supposed to know when to call you when your automated assistant AND your website do not give your hours of operation? I'm trying to sign up with a new service because I'm sick of @Rogers, and it's proving to be incredibly frustrating!
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Arsalan S. (@arsalansaleem_) reported@RogersHelps i have switched my plan and its not yet reflected, agents get connected after listening to the issue they try to transfer to other dept and disconnect call, i yest got tv box and not modem, i am on prorata from last plan which is priced at full, i am so disappointed.
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Cm (@leafsforever72) reported@OILanatude @Rogers @telusmobility Damn I was debating doing this switch Telus is absolute *** for service
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Zeegers (@ZeegersTV) reportedSteer clear of @RogersHelps Worst ISP in Canada.
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Stu 🇨🇦🏴 (@Evil__Empire) reported@RogersHelps I have numerous channels that haven’t worked for a week. Only 1 of the Sportsnet channels, only 1 of the TSN channels, MLB Network doesn’t work, plus a lot more. What’s the problem?
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Rina Alexis ♏♋♏ (@Rinah75) reported@Rogers Your customer service is appalling. I will be switching at the first opportunity presented. @TELUS
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Rob (@bordenone) reported@Expos4ever10 @Rogers Exactly. We will be paying for this **** forever. He’s pathetic
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John Mctaggart (@Mctinyyc) reported@RogersHelps seriously 10 minutes to get away from virtual then you say we are busy try and call back later Terrible service as usual
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BURNSY99 (@rgross36) reportedya know where CANADA is in TROUBLE? Our MAJOR CANADIAN MEDIA GIANTS like @ROGERS @BELL rely on those people down south for 90% of their CONTENT. IF we stop being FREINDS it could COST these companies HUGE $$. So WHOSE SIDE are they on? They gonna EFF us UP to stay ALIVE????
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fuhago (@fuhago) reported@RogersHelps Customer Service
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Graham Byatt 🇨🇦 (@ByattGraham) reported@Rogers continues to do irreparable damage to the @NHL brand. What an absolute clown show Rogers is. I hope we as tax payers aren’t giving them millions of dollars in tax breaks….
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Susie (@Susie1283430968) reported@helpme1976 @JustMeJamie64 @Rogers They just go from one bad service provider to another sadly.
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CoopersMom 😁 (@JaneCornwell11) reported@Rogers So the the CARDBOARD COLD PIZZA WASN'T EATABLE BUT YOUR PEOPLE SAID WE DON'T GIVE REFUNDS. SO WHO THE F-_K STANDS BEHIND THIS ISSUE? GET READY, I AM GOING TO HAUNT INSTACART EVERY DAY ON SOCIAL MEDIA!
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A Co (@Ady_Co) reported@RogersHelps The estimated time has gone from 2pm to now 5pm. This is very disappointing @Rogers & @RogersHelps. Acknowledging the outage and explaining the local cell tower is overwhelmed does not create confidence in your service.
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Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps I didn’t have 4 hours to wait on hold- and no one showed up last time they were scheduled to the power was out to our home- and the wifi wasn’t working - it didn’t even appear as network so I was back to using my cell data… the power was restored, internet eventually reset
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Dir. T Kneegur (@DhirTKnegur) reported@FierySharky @Rogers @Sportsnet True Roger’s are blood sucking parasite **** sucking corporate douchebags, but there is a silver lining in this story! English, French or **** off!
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Expos4ever (@Expos4ever10) reported@bordenone He is dogshit. An utter failure at the plate. One of the worst seasons ever versus expectations . An absolute pathetic display. Ofc, we are paying for it with @rogers increasing all fees…. #Bluejays50
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Chris P Bacon (@pozpiggy86) reportedSo @Rogers promised me IN WRITING that my price was guaranteed for 999 months. Now, only a few months into having the service, and I get my bill only to find that Rogers has raised their prices, directly in violation of the contract. #CRTC #CCTS