Rogers Outage Report
Why is my Rogers service not working?
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 13: Problems at Rogers
Rogers is having issues since 03:40 PM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Richmond Hill, Ottawa, Calgary, Toronto, Markham, St. John's, Kitchener, Coquitlam, Oshawa, Saint-Félicien, Edmonton, Brampton, Sherwood Park, Scarborough and Downsview.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Total Blackout | |
| Richmond Hill |
Internet | |
| Ottawa |
Internet | |
| Calgary |
Internet | |
| Ottawa |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Obergan
(@nickobergan) reported
Anyone else having @Rogers issues lately? Intermittent TV and wifi outages. Even restarted my gateway @RogersHelps
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Derek Ainsworth
(@blackcloud_77) reported
@RogersHelps been on hold for an issue with my billing for over 2 hours in thaw last 2 days! Not acceptable at all.
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Johnny Hinds
(@Johnny_Hinds) reported
Does anyone even work @RogersBiz or @RogersHelps ? I’ve been on a call/hold for 3 hours now and can’t get anyone to actually help. Absolutely ridiculous. Multibillion company that can’t provide simple services.
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Carlo Gon
(@CarloGon) reported
@RogersHelps @RogersBiz @tonystaffieri We cancelled Rogers in December and are STILL WAITING FOR OUR CREDIT! You expect payments from your customers why can't you issue credits at an appropriate time. 2.5 to 3 hour wait times to get to an associate is terrible service.
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Johnny Hinds
(@Johnny_Hinds) reported
@RogersHelps Trust me, you wouldn’t help. It seems anyone I speak to at Rogers can’t actually help me. Such a terrible company.
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Elon Musk's cat
(@IzzyMeowsAloud) reported
@Rogers I've been on hold for over two hours after being transfered to "customer retention". Obviously I'm going to cancel my absurdly expensive home internet plan, but this is hilarious.
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Mcneillica
(@NeilWinters1) reported
@Rogers come on, let's get this service fixed in Manitoba. Intermittent issues with data and connectivity again...you make billions, fix the infrastructure
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Kyle Rooley
(@kylerooley88) reported
@Rogers wtf am i paying you hundreds a month for if you're just going to Blackout everything??? Unreal
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Louise Ogilvie (she/her)
(@LouiseOgilvie2) reported
@RogersHelps - on hold for over an hour to talk to a live agent. What I have to say - Anna your AI can’t help me. Why do I have to wait so long to talk to someone? This is ridiculous. I don’t want to speak to ANNA!!!
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Rebecca🌂🐔🍷
(@RebeccaO1340) reported
@RogersHelps Every time we talk to you we somehow wind up paying more and getting less. We're looking at a streaming service tight now that offers 13 000 channels for $69/year. If you can compete with that, let me know!
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MoonGlo
(@MoonGlo33) reported
@GradyTripp00 @Rogers @EdwardSRogers Are you new...corporate Canada doesn't work that way...
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Chuck
(@Chuckn69Norris) reported
@Rogers Rogers wait times are very long waiting for customer service
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Jeffrey Li
(@juff09) reported
Bern without internet or TV for 36+ hours and counting now. DM to @RogersHelps, 2 service techs, multiple calls with conflicting statements about what is happening; lost an entire work day, staring down Super Bowl Sunday with no ETA for a fix. Switching from @Bell = mistake
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Alison (🇨🇦)
(@ggreeneyes1975) reported
I am so fed up with @Rogers . Newsflash not everyone watches sports. I never watch sports and it will never be a selling point. Not will trying to force me to lose a ton of channels and gain only a higher bill by over $100.
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Jason Clements
(@jason_clements) reported
@Rogers what is this $4.25 charge on my phone? It says Dir Assist on my bill. I called it by mistake and the call lasted 4 seconds! And yet when I talk to your support they say there's nothing they can do about it. $4 for 4 secs! Canada mobile rates really are expensive!
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Sherry F
(@Sherry_at_Home) reported
@RogersHelps Seriously, @RogersHelps - Your SportsNet help chat goes to people who have no clue. It's not their fault, but this can't be the first time....
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мαияιqυєz
(@tanchikita) reported
@RogersHelps is rogers data services down?
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missmacycanada
(@missmacycanada1) reported
@Charley2021 @Rogers Just pick your provider they automatically contact Rogers to cancel.. within 48 hours Rogers will call you to swindle a new deal guaranteed
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Clifford Mathew
(@cliffmathew) reported
@theJagmeetSingh Don't forget the Mobile Phone companies. They are the worst gougers. It is pathetic that we let them rob us. @Rogers wanted 15 dollars a day while I was in Mexico, while Mexican shops sell SIM cards for 3 dollars for a month with gigabytes of data! Canadians are getting fleeced!
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Isabel Costa
(@Izzy65) reported
@Rogers no internet again in Kitchener. Why are we paying for a service that sucks?
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Lenne L
(@libertyemotion) reported
@Rogers we were told that you were supposedly improving the cable service in our area….. improved so much that it’s practically useless!!! So much cutting out, demand never works on any box, internet constantly drops! Good job keeping up your promises of better service :(
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🫤Charley Workman🙄
(@Charley2021) reported
Anyone have a way to get through to @rogers to cancel one’s services? Ninety plus minutes on hold seems a little punitive and retributive.
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Diego von Söhsten
(@diegovonsohsten) reported
@RogersHelps As if the issue I previously mentioned didn't lead to a 24h outage, and 8h outage the following day, your internet has been intermittent today!! Please send a technician ASAP, it hasn't been even a month of contract and we're having a nightmare with your service 👎👎
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Dale.just.dale
(@Dalejustdale1) reported
Once again, @Rogers @Sportsnet NHL looking not so great as usual 🙄 slow feed, frequent buffering. Nowhere near being worth $40! 😤
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Gord T
(@gordt) reported
@diana_murphy613 I fired @Rogers over 6 years ago. They used to have everything. Cable, internet, home, and several cell phones. Now they have nothing. A customer for over 30 years, and honestly, a **** company for more than 20 of those.
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Mcneillica
(@NeilWinters1) reported
@RogersHelps Signal has dropped the last two days, in call drops, poor connectivity. It's a business phone and it's hard to do business like this.
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Brad
(@Brad_09092) reported
@RogersHelps @Rogers Would be really nice if your internet would stop dropping in major urban cities. Multiple days in a row. Figure out your ****.
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Rebecca🌂🐔🍷
(@RebeccaO1340) reported
Speaking of #byebyeNetflix, we're also looking to say #byebyeRogers. I found out people at work pay less for an entire year of TVIP than what we pay for a month of @Rogers. They also get a lot more channels than we do with more reliable service. Anyone have a service they like?
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✨️Valky Void of Stars✨️
(@_Valkyrjia_) reported
Hey @Rogers ,my Dad just went to get things straightened out about his landline connection yesterday. Phone worked last night but, now it's off again. What's the deal? Your reps at a location in town were horrendous to him, too, about it. Beyond rude.
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Dene
(@denewjohnson) reported
Hey @Rogers - do better…51 minutes and counting trying to cancel one of the 8 services I have with you. Considering what I pay you every month the least you could do is pick up the phone.