Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 13: Problems at Rogers
Rogers is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Kitchener, Bathurst, Toronto, St. John's, Montréal, Vancouver, Surrey, Victoria, Guelph, North Bay, Oshawa, Edmonton, Cambridge, Markham, and Longueuil.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener
|
Internet | 6 minutes ago |
|
Bathurst
|
Phone | 1 hour ago |
|
Toronto
|
Internet | 2 hours ago |
|
Toronto
|
Internet | 2 hours ago |
|
St. John's
|
Wi-fi | 2 hours ago |
|
Montréal
|
TV | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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White Morpheus (@_slime_man) reported@RogersHelps Doesn't matter though I've already had to come home and **** up my entire day for this, thanks!
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R@X (@RiseN_Guard) reported@Rogers You make it easy to sign up for CRAVE tv and impossible to get rid of it. I'm furious!!! There is no way that I can find to cancel the stinkin channel. FIX THIS.
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Homer (@HomieYak) reported@RogersHelps .... and u was just hung up on after a little over 2 hours with a message that said that they cant take my call right now and to call back later. How can I be in the queue for that long, being told "there is a bit of a wait" and then after all that, just hang up on me!
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Mr. Gitz (@MrGitz) reported@RogersHelps I cannot log in to “my Rogers” on the Roger’s website. Is the service down?
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Peter 🇨🇦🇮🇹 (@PistolP50122591) reported@Rogers I’m sick and tired of my Roger’s Ignite ALWAYS going down. Wifi is working! WTF!!!! I guess it is time to call Bell
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TimeTraveleRuss (@Noeticwanderer) reported@RogersHelps Calling again. I did end my account with Roger's last August... an account I had since 1987 when I got my first mobile phone. After 38 years of being a loyal Roger's customer I finally had enough and have transferred my number to a new service provider.
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Danny Galea (@dannygalea99) reported@ShamsCharania @Rogers owners of the Raptors should never be forgiven for letting Masai go.
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Matt DeLuco (@MattDeLuco) reported@Rogers $80 to add an Apple Watch to my plan is beyond unreasonable. Do you incur some cost to add the watch, like some kind of technical licensing to add devices to the network, or are you just gouging customers?
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Luminier (@Lunar_Dusk) reported@RogersHelps I am currently residing in Vietnam. On April 10th, I contacted your call center to settle the remaining balance in full and requested to cancel my account. However, the final payment has still not been processed, which is preventing me from closing my Canadian bank account.
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eris (@eristheslayer) reported@bcrawfordjr @Garnet_2203 @Rogers Recession is here. They will NEVER admit it
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DWIT 3D & Laser (@Dwit3d) reported@Rogers I have been on the phone now for over 3 hours trying to fix an issue that YOU caused. Transferred from one department to another, then back to the original department and still waiting. You make me want to cancel ALL of my services with you. This is not right!
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Benji (@JewishCyclist3) reported@BrianReid597401 @MartyMcFlyy99 @Rogers He just had a down year. That would be selling low. You won’t get top picks. They’ll be late firsts as only contenders will be interested. It makes no sense to blow the team up when they don’t have their first rounders. All they’ll be doing is helping Boston and Philly.
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Chanderkumar (@ChanderkumarY) reported@RogersHelps Actually 296 gb but I am complaining at network aid hope it would be resolved and looked into
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Lori Sirianni 🇨🇦 (@4AnimalLife) reportedWhen I was out tonight my cell must've been jostled—got home & internet access was disconnected. Called @Rogers for tech service. Spent 51 mins on hold, gave up, called back, waited another 44 mins. WASTE OF MY TIME. Inexcusable lack of tech service due to Rogers' mass layoffs.
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Peter 🇨🇦🇮🇹 (@PistolP50122591) reported@RogersHelps I was hoping to watch both Jays game and hockey playoffs. I can’t! Guess why? No service!!! Have no choice, this has been going on for a month now!!! Bell fiber time! See you, bye 👋 bye 👋
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Bonnie Lee (@stitchlady) reportedThe sound is repeatedly cutting out on the Buffalo Montreal hockey game. This is a recurring problem on 4K stations with @Rogers Xfinity tv.
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Bianca 🌻 (@SnoringMoose) reported@RogersHelps I said I need the new xfinity, as that was what i was told, not that I have to change all packages. Next round with customer care.
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Matthew Kendrick (@Ch9seFan) reported@RogersHelps I would Call if it didnt take 7 minutes just to get to "OnHold" gotta press 9 different buttons then listen to an hour of Voice recordings tell me **** I dont care about.
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Karim (@jesuisKarim) reported@RogersHelps all phones on my account have been experience some serious call quality and dropped call issues. Is everything okay? Please help!
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DARSHAN AILANI (@AilaniDarshan) reported@RogersHelps Even after discussing this at length, I’m having to argue with your team in DMs and they are not honouring what was mentioned in above msg and I’m being asked to pay the entire bill. Please let me know if you can help
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MM (@mmahajan2019) reported@Rogers Your customer service has gone downhill and bricking the worst in Canada. I have been trying to place a move request but multiple 1 hour long calls and holds I am giving up. Looks like I need to go to someone else
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Gerardo Capocchione (@GCapocchio46386) reported@Garnet_2203 @Rogers What's your point here. They were full time jobs yo dumb ***. Whereas the US gained 115K. Keep those elbows up you idiot.
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Matt France (@REALTORinVan) reported@RogersHelps @Bringer0fSand Please hire some more people at Rogers. I’ve been in the queue forever this mornings. It’s really really bad UX.
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Cheryl Hunter 🏳️🌈🇨🇦🌻🦋🇺🇦 (@LadyEmmasGhost) reported@Garnet_2203 @CanadianCoffey @Rogers Rogers can go to Hell. They charge their customers $80 to have in person help at the store location. The only reason to punish your clients is to train them to use online services and robots. They’re definitely looking to replace humans.
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Supafanstan (@Supafanstan) reported@RogersHelps What is going on with spotty data service in London, ON? For the past week I am having issues, service showing 5G or 5G+ (which is ironically, worse) but still can't load an image or video. Rogers outages says there's no problem in my area.
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💎🙌🏻 Hortie 11:11🚀 (@Hortiez) reported@MapleLeafs @Rogers Worst acting ever
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Michael DelPiero (@MikeDelpieroX) reported@RogersHelps @SaveToCloud FYI. This is a AI bot that pretends to care and "help"
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Bonnie Lee (@stitchlady) reported@RogersHelps This is the latest ticket number. I got an automated phone call just a few hours after this ticket was escalated telling me they could find no issues. ID is: I2573933742. The issue happened watching NBC again this morning.
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El Punitor (@ElPunitor) reportedMy solution to crappy service from @TELUS is @Rogers.
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Greg Rieben (@gregrieben) reported@RogersHelps yes I do. I'm still on hold. I set up a second mobile service on my account. I transferred the number to the new phone but the old provider (Fido - you/Rogers) does not have any confirmation that the number has been transferred to a new service provider.