Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Mississauga, Vancouver, Winnipeg, London, Calgary, Edmonton, Toronto, Stratford, Surrey, Moncton, Ajax, Montréal, Cambridge, Burnaby, and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga
|
Internet | 33 minutes ago |
|
Vancouver
|
Internet | 52 minutes ago |
|
Vancouver
|
Internet | 52 minutes ago |
|
Winnipeg
|
Internet | 1 hour ago |
|
London
|
Internet | 1 hour ago |
|
Calgary
|
Internet | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Manzar Syed (@twitmanzar) reported@RogersHelps @Rogers @CRTCeng, please help.
-
Cathy Dinn (@DinnCathy) reported@davidzelcer @RogersHelps Isn’t AI customer service the best!
-
JB55 (@belljoseph) reported@RogersHelps The level of customer service provided by your company @Rogers has been abysmal.
-
Terry Murphy (@tyjac2) reported@RogersHelps Thanks for nothing again pathetic customer care
-
opt1mu5-pr1m3 (@Opt1mu5P) reported@KellyHrudey @Rogers @Sportsnet you guys just keep ******* up more an more and I can’t wait for even more ppl to cancel their subscriptions
-
Solid Shatner (@KarlMagnonMan) reported@RogersHelps That’s irrelevant. I’ve followed all the steps (no dashes or box #’s etc) and it’s just not recognized (according to YOU) by Canada Post, and yet I get mail w/o issue. The PROBLEM is trying to speak to a live operator to correct this and I can NEVER get through.
-
🇨🇦mathien17_ (@mathien17_) reported@Rogers Its so frustrating how its so hard to get a hold of them when you have problems with your account but when they call you for promotions and other bullshit they are very quick.
-
Ed Flynn (@edflynn) reported@RealDonBradshaw @BlueJays @Rogers Jesus, Don. Lock down your account.
-
Techie (@techie_in) reportedWhether AI hasn’t been implemented properly or AI adoption has failed, an increasing number of customer care services are being destroyed by a lack of care and support! This is the second day I've spent over an hour on the phone with my service provider (@Rogers) addressing call-dropping connectivity issues. No one has picked it up yet. Whereas Rogers used to have amazing customer service and calls were getting connected very fast. 😢 I request Rogers to take a look!
-
Pᴀᴜʟ Dᴀᴠɪs #ᴏɴʟɪɴᴇsᴀғᴇᴛʏ #privacy (@pauldavisSNS) reported@Rogers @RogersHelps Two agents One hour fifty minutes No resolution -> and I need to call back?? Because the agent said they cannot call us back. ALL in an effort to help YOU keep my mom as a customer.. The definition of irony #rogers
-
DHewitt (@donhewitt15) reported@FierySharky @Rogers @Sportsnet Terrible!
-
shane conohan 🇨🇦 (@shaneconohan17) reported@FierySharky @Rogers @Sportsnet Dude wtf
-
Hugh Sturdy 🇨🇦 (@SturdyHugh) reported@Dave_Sandford @RogersHelps I had the same issue with Bell back when I lived in Toronto. It boggles my mind when companies that are all about communications fail customers who want to communicate with them. It’s basically their one main job.
-
Jeff Jones (@thewiredserf) reported@RogersHelps We’ve spent hours queuing to speak with your teams in the last week. We’ve had two technicians come by and leave without resolving our issue. How do we escalate today without waiting 2 hours to speak to someone and then wait another day for a tech to arrive?
-
James Burnell (@uxridge_james) reportedDear @Rogers you lied to me and said the people calling 3 times a day to switch to Roger’s don’t work for you. Finally someone was honest and said you have to many agents and they can’t keep track. Please fix your **** I’m tired of the constant harassment. #rogerssucks
-
🇨🇦mathien17_ (@mathien17_) reported@Rogers your customer services sucks.
-
vyvah (@vyvahxo) reported@FierySharky @Rogers @Sportsnet I do not wish him to be out of a job, but there is people who can do his job much better than him. Consistently the worst on every panel
-
Terry Murphy (@tyjac2) reported@RogersHelps 8.5 hours with no service and no information what a great company
-
❤️Shibilijoon❤️ (@shibilijoon) reported@Rogers should be nominated the worse provider of the universe! Terrible!
-
Dimitri (@dimitrigeorga) reportedAbsolutely the worst customer service experience @Rogers For what we pay you in Canada it’s ridiculous. As much as you’d like to get rid of paying people your AI “agents” are terrible. Your customer service was awful years ago and it’s gotten even worse.
-
Andy MacKenzie (@Perisher52) reported@Rogers you owe me money but you can’t accept any calls due to call volume and your chat support is also unresponsive, so how do I connect with you?
-
DTomko_ (@podgoalzin17) reported@RealDonBradshaw @BlueJays @Rogers You kinda look like an idiot , this adds up.
-
MW (@marcuswaters) reported@Rogers Part 2 - Your infrastructure doesn't allow customers to reach the support due to 'excessive call volume (=everybody calling to complain re unauthorized increases. Ridiculous options to get through to an agent. AI ftw. Cost cutting at its finest. Bigger bonuses inbound
-
Paulzki (@Paulzki) reported@RealDonBradshaw @BlueJays @Rogers What kind of unhinged post is this? You e never watched a sport in your life
-
Nebula💋 (@nebulalawrence) reportedbeen jumping thru hoops for nearly 2 weeks with @RogersHelps trying to get charges reversed from a senior with cognitive issues who accidentally made a purchase. literally cant get thru to a human. when they FINALLY called back they put us on hold for 45 mins then hung up
-
Harold Cundal III (@HaroldCundal) reported@KellyHrudey Damn, gonna miss you on the screen, Kelly! Another proof that @Rogers is tanking @Sportsnet hard. Will be watching anxiously for Hrudey 3.0.
-
John Palmer 🇨🇦 🍁 (@Twillick10) reported@RobFai @Rogers Do you really think @rogers cares about customer service? None of them care... it's all about money to them and nothing else matters.
-
Lori Bird 🇨🇦 😷 💉 (@lorianebird) reported@kcporteous @Rogers has the absolute *worst* chatbot. Totally useless every time I’ve tried using it.
-
Ruthie (@Ruthie80116972) reportedUnable to provide service in a new location and still asking to pay a severance fee is wild!!! 1 whole week updating my new address 5 times! Seems like we're talking to individuals in different companies! @Rogers
-
Cha Plow (@VishPTG) reportedHey @Rogers @Fidomobile @FidoSolutions You can't just change the monthly phone plan prices whenever you want. We agreed on a set price that doesn't change for as long as we have It. We don't care about your investment in 5G network that you've trained your reps to tell us.