Rogers Outage Report

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (5%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: London, Toronto, Oshawa, Peel, Edmonton, Winnipeg, Brampton, Chestermere, Mississauga, Vancouver, Ottawa, Calgary, Guelph, Kitchener, and St. Albert.

City	Problem Type	Report Time
London	E-mail	26 minutes ago
Toronto	Wi-fi	58 minutes ago
Toronto	Internet	2 hours ago
Oshawa	TV	2 hours ago
Peel	Internet	3 hours ago
Edmonton	Total Blackout	3 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Will (@FixitWill31) reported 6 minutes ago

  @Rogers I am very disappointed with Rogers Service. Purchased a new phone given a data Sim free. Charged 2 $50.00 setup fees Customer service can't rectify. Time to switch companies.

• 
  Mike Meddows-Taylor (@whitbymmt) reported 9 minutes ago

  @RogersHelps While I understand that this is not Rogers fault, what I don't understand is why you don't have redundancy built into your systems to allow you to fail over to.

• 
  George Potter (@gpott769) reported 9 minutes ago

  @RogersHelps Still not working considering everyone had power at 5am.. 8 freckin hrs...yep they are on it...my friend has Bell across the street he asked me if I want to watch TV.. Internet phone suxs too

• 
  ariel kroon (@arielletje) reported 10 minutes ago

  @chelseaanovak @Rogers Haven't heard the ad so I can neither confirm nor deny but if that's really what she says, that's bone-chillingly wtf.

• 
  Spencer Hall (@SpencerHall_ca) reported 11 minutes ago

  @RogersHelps If you're so sorry, fix it!!! Obviously your fault if you're sorry.

• 
  Andy Fraser (@andy_utoronto) reported 13 minutes ago

  Hi @RogersBiz - I bought a brand new iPhone from you on Friday. Was able to connect to network for a few hours then dead. Called tech support - they have no clue. Went back to store - phone doesn’t work with any SIM. It’s the phone that’s faulty but they won’t replace it…

• 
  Joe Piazza (@LAOJoe) reported 16 minutes ago

  @Rogers Rogers Moments: When basically the entire Canadian banking infrastructure and half of telecommunications were off for more than a moment because they don't know how to do a network update.

• 
  Andy Fraser (@andy_utoronto) reported 22 minutes ago

  @RogersBiz …they said “go to Apple it’s their problem”. Apple say we we can do diagnostics on Thursday, but it’s really Rogers problem, they sold the phone. . So YOU sold ME a defective phone but it’s now my problem to get this fixed? Two solid days of this mess? Is this cool with you?

• 
  hayley💋✨ (@hayleyyogradyy) reported 22 minutes ago

  Rogers is down again @RogersHelps

• 
  tafr C (@kobetafr) reported 23 minutes ago

  Oh look here we go again with @Rogers terrible internet service. This has been going on the whole damn weekend. Couldnt even do my work properly on Friday night. Smh.

• 
  Ravi Thacker (@TantaliznMoksha) reported 24 minutes ago

  @Rogers how can I track my preordered iPhone 14 ? Customer case is not saying anything . Not giving an option to cancel as there is no entry in your system . Wanna help me get out of the rabbit hole please?

• 
  Crackshaw (@Crackshwa) reported 26 minutes ago

  @RogersHelps is there an Internet outage in the Oshawa area? Internet just went down 10 minutes ago and hasn't come back even with restarting the router

• 
  Mike Meddows-Taylor (@whitbymmt) reported 30 minutes ago

  @RogersHelps You are a technology company, where is your redundancy to fail over to when this sort of disruption occurs?

• 
  woohoo331 (@woohoo331) reported 32 minutes ago

  Again Rogers @rogers screws up my install and they refuse to fix the issue wow all I can say is avoid Rogers I am locked in but people need to be aware of how deceptive they are

• 
  G.M. (@SFL_2011) reported 33 minutes ago

  @Rogers 2 straight days and hundreds of channels on my Rogers cable not working. Tech support still has not reached out to me with a resolution. Unacceptable.

• 
  jay (@jay49828732) reported 34 minutes ago

  @RogersHelps @reg02572636 Mmm seems to me you guys all way have problems with your service. Way is that ?

• 
  Mike Meddows-Taylor (@whitbymmt) reported 36 minutes ago

  @RogersHelps @AFrozenSquirrel So unacceptable... It's been almost 24 hrs and all services are down...thank god I have a cell phone on the bell network.. Please provide an update and estimated time service will be up. I live in Victoria Harbour

• 
  Nigel Downer (@nigeldowner) reported 37 minutes ago

  @RogersHelps Soooo, ANOTHER outage in the King/Bathurst area? Cool, folks. Cool. #NetworkReliability

• 
  Eric (@bringmethe90s) reported 40 minutes ago

  @Rogers @RogersHelps hi. Been trying to get a hold of someone for a few days now; I keep staying on hold for a definite amount of time... just need to add services. Can you help please?

• 
  Rosy Tersigni (@RosyTersigni) reported 43 minutes ago

  @Rogers what happened to your commitment to customer service? Can't get any support today via internet, chat, telephone 🤷

• 
  Nikhil (@HiKiln) reported 45 minutes ago

  @RogersHelps Hi, I have an upcoming installation on September 21st. But you have my unit number wrong in the service address. The billing address is correct though. Could you please have a look? Account number already in your dms.

• 
  Teletour80 (@CdnNumanoid) reported 51 minutes ago

  @RogersHelps Outages 2 or 3 times per day was not corrected by the new router that was supposed to correct the issue.

• 
  Jeff Arp (@jeffarp17) reported 54 minutes ago

  @RogersHelps internet is down in Cambridge. Postal code N3C. Any idea when service will be restored??? It’s NFL Sunday!

• 
  music is the answer (@jasonhindle) reported 55 minutes ago

  @andy_utoronto @RogersBiz 100% agree, and fwiw I’ve found Telus much more service oriented since leaving Rogers and Bell years ago.

• 
  Teletour80 (@CdnNumanoid) reported 59 minutes ago

  @RogersHelps It wasn’t so great before your nationwide outage but it has been unbearable ever since.

• 
  Teletour80 (@CdnNumanoid) reported 60 minutes ago

  @RogersHelps Having to log back into banking applications that crap out.

• 
  Rob Murray (@RobMurray75) reported 1 hour ago

  @Rogers 1 hr on phone to try to exchange my current modem for the 6 wifi one only to be told I can’t get it and that it isn’t even compatible with my ignite tv because it isn’t 6wifi. Now if I was a NEW customer I’d get it no ? Asked. So as usual your 20+ year customer gets zero

• 
  HarpD (@harpd16) reported 1 hour ago

  @Rogers I’m just about to switch as i find the Network and coverage is so bad- is it the phone or network that is improving?

• 
  Andy Fraser (@andy_utoronto) reported 1 hour ago

  @RogersBiz One day I hope Canada has a free market for telecommunications. Until then, the most expensive phone contracts on earth and service that is abysmal. Why do you treat long term customers this badly? Aren’t you utterly ashamed by this kind of mess?

• 
  C.M. (@CraigMacRealtor) reported 1 hour ago

  @BlueJays POS systems are down at the @RogersCentre, (and they don’t accept cash?!) . Guess no souvenirs for kids…thanks again @rogers!