Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (56%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (7%)
- Phone (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Brampton, Toronto, Calgary, Leduc, Milton, Surrey, Edmonton, Mont-Royal, Montréal, Barrie, Cambridge, Vancouver, Rimbey, Uxbridge, and London.
| City | Problem Type | Report Time |
|---|---|---|
 Brampton
|
Total Blackout | 11 minutes ago |
|
Toronto
|
Wi-fi | 2 hours ago |
|
Calgary
|
Internet | 2 hours ago |
|
Leduc
|
TV | 2 hours ago |
|
Milton
|
Wi-fi | 3 hours ago |
|
Calgary
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Peter 🇨🇦🇮🇹 (@PistolP50122591) reported@RogersHelps @Rogers How is it possible that my connection goes down 3 or 4 times a night. Is it just in the Vaughan market. Internet and WIFI are working fine. Please just fix it! This has been going on for over a month. Very Frustrating!!!! Why!!!!!!!!
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Repenix (@Repenix) reported@RogersHelps i don't have internet, according to your outage map it should be working and there's no way for me to report the outage as there's a high volume of people already calling in.
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mikemeat (@mikemeat69) reported@Rogers bro fix my internet pls
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Edmond Yan (@EmondYan) reported@RogersHelps is the Rogers network down? It says sim no detected and emergency calls only for me ?
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💖✨Wendy✨💖 (@napruneat) reported@RogersHelps Hi, the picture was going the same as Todd's screenshot was as I was watching the Montreal game last night, hopefully it will be resolved by the Saturday night hockey game. I went on X to see if anyone else was having the same issues.
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Ron McNeil (@DzynrRon) reported@Rogers @Shawhelp Why does your crap router keep thinking its in Calgary ???, PITA effin hassle as google, etc think I am in that **** hole town instead of Cobble Hill, BC VANCOUVER ISLAND ... No matter the device in our home it thinks it is Calgary, PROGRAM BETTER...
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Steve Bergeron (@CBR900) reported@RogersHelps Yes, I have to reboot the modem at least once a day to resolve the cable box issue. Everything else on Wifi in the house works except the Roger’s TV issues.
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Dinesh (@dineshkumarkg) reported@Rogers I have been trying to contact your customer support for almost half a day. But I am unable to contact via call or chat. This is irritating. Bell dint have good coverage but I was atleast able to reach their customer service.
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Mondoggg (@mondoggg) reported@RogersHelps Your lookup page is down as well as your service
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SMB🇨🇦 (@boomrs) reported@RogersHelps Not working and not helpful!! There is a glitch and no one at Rogers can help!!
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SMB🇨🇦 (@boomrs) reported@Rogers I recently upgraded my plan, and now can’t access subscriptions through Roger’s due to what you are telling me is a software glitch and there is no work around. I have spent hours with your help desk! Anyone else??
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MM (@mmahajan2019) reported@Rogers Your customer service has gone downhill and bricking the worst in Canada. I have been trying to place a move request but multiple 1 hour long calls and holds I am giving up. Looks like I need to go to someone else
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Paul Sant (@YouPulseX) reported@tobi @Rogers If a carrier update can kill tethering in traffic, the rollout needs an owner and a rollback path, not a support ticket.
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the peoples champ (@uncut_jurist) reported@RogersHelps Currently without service and cellular data in Ottawa, and the telephone service number is disconnecting me due to “extreme” levels of calls. Assistance?
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Evan Vokes (@EvanVokesMSc) reported@buperac @tobi @Rogers most of the problem corporations are Canada Corporations. separation fixes this. suddenly Rogers, while originally from Calgary, becomes a foreign corporation
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Les Williams (@leswilliams2) reported@RogersHelps C’mon…I spent 2 hours on hold waiting to speak to a tech ! It’s impossible to speak With with a human at that number !!! Currently I’m on wifi with bars. It will go away within the hour, Then I’ll go to my own 5g plan & that might work for an hour or so. There is no problem
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The Toilet Trader 💙 (@SWSniper07) reported@RogersHelps Ive contacted you dozens of times and no help actually all transcripts being downloaded and documented
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Tahseen Rahman (@Tahseen_Rahman) reported@tobi @Rogers A silent carrier update breaking hotspot with zero release notes, discovered while stuck in traffic — that's a genuinely terrible way to find out. Carrier software QA is some of the worst in the industry precisely because customers have nowhere else to go.
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Mike Assad (@mikeassad77) reported@tobi @Rogers That’s been bugging me for a while. I gave up trying to contact support. What a joke of a company.
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Les Williams (@leswilliams2) reported@RogersHelps I’m a hospital patient who is having internet and wifi issues with my iPhone. I need to speak with a real person who can help me. Not a AI bot !!!!
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Blue Jays Chatterbox (@JaysChatterBX) reported@RogersHelps @gregrieben Lol rogers help is a total troll account
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Gerald Dabbles (@dabblebutz) reported@Rogers when are you going to support RCS encryption between iPhones and androids?
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Kevin Wright (@KevinADWright) reported@tobi @Rogers Set apn: mobile.apn this should fix tethering on Rogers but seems to kill tethering on US carriers fyi. Remember to switch back if you’re travelling.
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Jennifer Vargen (@jennvargg) reported@Rogers @shaw is the absolute worst!!!! On hold for 2 hrs and get a lady in India that you cannot even understand. She was so rude…
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White Morpheus (@_slime_man) reported@RogersHelps Doesn't matter though I've already had to come home and **** up my entire day for this, thanks!
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Eleanor (@eleanorpattern) reported@RogersHelps Messaging on behalf of my 90 year old great Auntie, her TV service has been down since this morning. Scarborough, On area. Any idea when services will be back up? Shes very concerned about missing Dateline!
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Craig DeCraene (@CraigDeCraene) reported@RogersHelps Been down that road, they told me to switch to 3G or use my friends wifi… true story
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Bill St. Arnaud (@BillStarnaud) reported@RogersHelps For the first year RF signal from C8689 was rock solid - 4 bars on various phones, Nokia last mile, etc. Now RF signal fluctuates about every 10 minutes. I have clear LOS to tower about 1 km away. Neighbours reporting the same problem
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DWhite. (@DWhiteBC) reported@RogersHelps @Rogers internet not working!!!!! What is on now?!?!
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Repenix (@Repenix) reported@RogersHelps @Wtimbers It's even parts of ottawa that says the internet is online. South Keys area is offline despite your own outage map saying otherwise.