Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (13%)
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Wi-fi (11%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, St. Eustache, Montréal, Mississauga, Orillia, Brampton, Windsor, Oakville, Edmonton, Markham, Richmond Hill, Nepean, Barrie, Vancouver and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| St. Eustache |
TV | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
TV | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Roberts
(@integratedman) reported
@Rogers Things seem to be better today ty, frustrated yesterday as I was watching and interested in program. Issues still remain with PVR and recording, minor in nature thinking these will just correct
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SYLYX | x y e n o h✨
(@xyenoh_) reported
@Rogers Y'ALL HAD THE AUDACITY TO CHARGE ME FULL PRIVE FOR INTERNET THIS MONTH?! AHAHAHHAHAHA can't wait for Bell's fine *** to plug their **** in.
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DougieD
(@DougieD81966439) reported
@Rogers wtf. Gone again!!!
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swe3theart
(@swe3theart3) reported
@Rogers Dear CEO of Rogers can you please stop sending emails talkin about this credit us customers are going to get to our next bill,which is likely a couple dollars, just create some cheaper plans so when it happens again I don’t have to get mad about the $ spent for no service
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Jae🇨🇦
(@TDotFan) reported
@RogersHelps I just checked my download speed and it’s at 84 Mbps… prior to the outage My download speed was close to 550 Mbps. When should we get the same speed back?
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Donna Hopper
(@DonnaHopper49) reported
@RogersHelps Exactly! Still having issues with Ignite services and no transcripts of any chat sessions. Chat sessions go back to Sunday. Very unhappy with Rogers services and customer service we have received
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DMP
(@dmp_79) reported
@grandpajoe68 @RogersHelps I am trying to help you!! I don’t like to see ppl suffer. Why so much hate?
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Rick
(@lunchboxx33) reported
Dear @Rogers unfortunately there's been an outage at my bank. You can believe I'm working on this to full capacity and I have no ETA on when you'll receive payment. I'm sorry but you'll have to wait until I get it back up I'm sure you understand.
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ErinPrisciak (she/her)
(@ErinPrisciak) reported
If you need another reason to leave @rogers @RogersHelps they won’t help@m me get my phone fixed despite paying for coverage. Remember Rogers doesn’t support healthcare workers.
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Tanya C-G
(@tcg_livetoride) reported
@bramptonAP @RogersHelps @Rogers That was me yesterday and I STILL don’t have internet 36 hours later. She said it would be 4-6 hours. Wtf
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Laura Feeney
(@DaleJr288) reported
Hey @Rogers debit problems are still happening get with the program will ya? @CityNewsTO @CityCynthia #nointernet #nodebit
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arfat quadri
(@arfat_quadri) reported
@RogersHelps Hi...still facing intermittent last digits of account number ate 9738...St. John's NL...Writing this message using some other service...please resolve.
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Chaotic Atmosphere
(@ChaoticAtmosph2) reported
@RogersHelps It's finally back to normal today with no glitches. That's 6 days you owe me. Nothing wrong with the equipment or lines inside my home. I work in IT, you guys wouldn't be able to fix it. It was related to your system outage. Get ready for the lawsuits.
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Dan Can🇨🇦
(@Dan_Can224) reported
@CrissieC @Rogers So brutal. Sorry it’s still happening C. Hopefully @rogers responds with a solution, followed with some remuneration.
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no
(@nothayjab) reported
@Rogers Internet has been down in East Brampton for the last hour. Are you ******* serious? Since last week Friday, it is going on and off in Brampton. People literally unfortunately need it to work nowadays. WTF is going on? 🤬
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newmusicfridad
(@tonezofhome) reported
If I were @RogersHelps I simply wouldn't call 3x in a day trying to collect on a bill after potentially costing that customer 1 or 2 days work through no fault of their own. In fact, I'm pretty sure 3 calls in a day isn't even legal. But here we are.
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RealtorRealities
(@EconomicWoes) reported
@Rogers is so **** it’s not even funny. 1.5 hours on the phone to activate a new phone and SIM and they hung up on me three times. Break up the monopoly. Complete trash. You can be damn sure I’ll be suing you for the outage last week now after this. 100k lost in business.
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Ann Balaban
(@GT200chic) reported
@RogersHelps Yes I am. It’s actually getting worse. I did speak to a person at tech support today, finally, and they couldn’t fix it. A technician is scheduled to come to my house on SUNDAY! Big fail I need to change providers
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Lil' Elton John
(@chloeeeugh) reported
@RogersHelps No, but it was down from 7PM to 7AM!
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TyJoseph
(@EuCanConnect) reported
@Bianca_Millions @RogersHelps I also highly doubt the Rogers acquisition of Shaw will ever go thru, so Shaw should be safe given Rogers was already in deep water before this and now Rogers being the ONLY Canadian carrier to have had a nationwide outage in the past 5 years (and Rogers has had 3 😬)
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RandyP(PinotNoir🍷).▶️#VAXXEDTOTHEMAX💉💉💉😷
(@hemihvn) reported
@RogersHelps Rogers TV cable service is down again in the N2H3Y8 area in Kitchener at around 6pm.
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Rab 🇨🇦🏴
(@bramptonAP) reported
@tcg_livetoride @RogersHelps @Rogers This is why I had been changing service providers every few years. So frustrating. 3 weeks ago we had issues, decided to upgrade to Ignite as they promised it was far superior. Why did I believe them? Ohhh, I requested copy of chat from 3 calls..ZERO copies arrived
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arfat quadri
(@arfat_quadri) reported
@RogersHelps Hi...still facing intermittent last digits of account number ate 9738...Location: St. John's, Newfoundland...Writing this message using some other service...please resolve.
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Canadaview
(@Canadaview1) reported
@Rogers TV not working in Richmond Hill again.....
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Rick
(@lunchboxx33) reported
Sorry @Rogers but my bank has anno outage and you're gonna have to wait until the problem is fixed to get payment. Sorry we're doing all we can and I'm sure you understand. No ETA.
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Kitty v
(@Kittycat1992v) reported
@Rogers People should have the right to be able to cancel their contracts WITHOUT penalties or a buy out. Especially due to not being able to call 911. Just saying
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Brenden_Woodrow
(@BrendenWoodrow) reported
@RogersHelps Internet speed has been noticeably slower since the outage. Are others reporting this as well? Is it an issue? Thanks.
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Doris Thomsen
(@ThomsenDoris) reported
@RogersHelps I was supposed to receive an e-transfer on Saturday and apparently its in limbo. How do I get it???? AND we still don't have fully functioning service for our TV. So that's 7 days you owe us!
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Stan Salter
(@crash8668) reported
@mynamesnotgordy @MichaelSuddard I got the 2 emails and I am not even a @rogershelps customer. I am with Bell.
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Mark of the month
(@wear_raw) reported
@RogersHelps Sorry but 5 days of service is a slap in the face and it's twice now. Like getting a terrible meal you can't eat and the waitress saying I'll take 10% off your meal. Joke. They are making millions and have surely flourished due to the pandemic as we the customer suffered.