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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 59% Internet (59%)
  • 12% Wi-fi (12%)
  • 12% TV (12%)
  • 8% Phone (8%)
  • 6% Total Blackout (6%)
  • 3% E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Dartmouth, Mississauga, Uxbridge, Brampton, Montréal, Calgary, London, Toronto, North York, Frontenac County, Toronto county, Elgin County, Barrie, Scarborough, and Welland.

CityProblem TypeReport Time
Toronto Wi-fi 8 minutes ago
Dartmouth Internet 2 hours ago
Mississauga E-mail 2 hours ago
Uxbridge Internet 4 hours ago
Brampton TV 4 hours ago
Montréal Wi-fi 4 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • gcharach
    Gayle Charach (@gcharach) reported

    @RogersHelps There was nothing on the website other than the time it went down - which was completely inaccurate too. That's the point I am trying to make to drive home. Your customer "service" is terrible.

  • tammie__cross
    Tammie (@tammie__cross) reported

    @RogersHelps Thanks for replying. The issue isn't that cancellations have to be done by phone—it's that I've been on hold for well over an hour trying to reach someone. Sales answered immediately, but customer service hasn't.

  • ToddBealor
    Todd Bealor (@ToddBealor) reported

    @RogersHelps The technical support that I spoke with provided no support whatsoever. I performed a factory reset on my own to no avail. I was hoping support would be able to remote into the router and perform a more detailed diagnostic analysis.

  • jimjam1317
    James Cable (@jimjam1317) reported

    @kaleemullah19 @Rogers Mine has been down since Friday. Made the call to bell after 8 attempts to have rogers fix the problem. Rogers is still down at my home and bell is now running perfectly allowing me to return to work.

  • Topboymurda
    Murdaaa🥶 (@Topboymurda) reported

    @RogersHelps Internet is out , neighbours are doing house work, the workers started digging and then internet out, the line has been cut ..need service tech Asap

  • Repinerator
    Mrs. Repinerator (@Repinerator) reported

    @RogersHelps Cell/LTE in my area has been down for 18+ hours since the storm. When is the tower going to be fixed? With the amt we pay in services this should be no longer than a few hours to have it fixed.

  • Canadian_Titan
    Canadian Titan (@Canadian_Titan) reported

    @RogersHelps Do you know what the technical support wait time is?

  • jolz256
    The Satirical Citizen (@jolz256) reported

    @Rogers How does one talk to a human customer representative, I have a billing problem I need to urgently discuss with your team unfortunately, all calls are automated to Anna.

  • maleobserver
    Steve Oatway (@maleobserver) reported

    @RogersHelps Why is my TV blank? I recorded the Canada vs Morocco Soccer game and that played for two minutes then froze. You had a message about trouble on your end, then the whole screen went blank and has never gone back to normal.

  • zohrasool
    Z (@zohrasool) reported

    @RogersHelps I don’t know. I saw there were service interruptions in my area yesterday. How do I get compensation for lost services when I needed it the most?

  • Jennife73795157
    Jennifer McCoy (@Jennife73795157) reported

    @thepwhlofficial @Rogers This is an American-owned league that is all about selling tickets in the US. The Fleet have had trouble drawing flies to most of their home games. Meanwhile, all the Canadian-based teams sell almost all their tickets for virtually all their games!

  • ProphecyQueen
    Tina (@ProphecyQueen) reported

    @Rogers @RogersHelps I would like to switch to Roger’s from @Bell Their internet service has been dropping every second and because tests show up as it’s working, they refuse to send a technician. I’m done with them.

  • TRSbizarro
    これは何の意味もありません (@TRSbizarro) reported

    @RogersHelps @towerguymatt And if you are unable to do so, leave this platform. You aren't even able to actually perform customer service here so what is the point of this page existing? its completely ******* useless.

  • RichFriars
    R I C H (@RichFriars) reported

    @RogersHelps is experiencing high call volume because their service is trash ! @Rogers !

  • screws1974
    Rob (@screws1974) reported

    @Rogers in Aurora, internet was to be back at 7pm, then it was chabged to 8 now 9? No update on what the issue is. Can't even call to speak to anyone. Had a branch fall on our line this afternoon. It seems intact after I removed the branch

  • PinkIsntwell1
    Pink Isntwell (@PinkIsntwell1) reported

    @GlobalBC Do not deal with @Rogers for anything. They are scam artists and they are scumbags. And their service sucks.

  • CaroleGagne108
    Carole Gagne (@CaroleGagne108) reported

    @RogersHelps I ain't callin your USELESS customer service! FOR THE RECORD

  • CurtisMart32873
    Curtis Martin (@CurtisMart32873) reported

    @Uncle_Jed_1 @RogersHelps reason i bring that up. its yet another issue where a lack of action led to the exact problem the report was supposed to prevent Canadians need to drop the party loyalty and push for candidates that put forward a plan that actually answers questions not bring more questions

  • mrmattswan
    Matt Swan (@mrmattswan) reported

    @RogersHelps @SNCTrader Blaming the customer for your dogshit ****. Way to go.

  • shitFricker
    steve hamburger (@shitFricker) reported

    @RogersHelps how long does it take for outages to be reported? there is nothing listed for my area despite being told there is an outage by your support staff. I've been without the service I pay for for over 6 hours now

  • CurtisMart32873
    Curtis Martin (@CurtisMart32873) reported

    @Uncle_Jed_1 @RogersHelps cant just blame 1 party when there's multiple that have done nothing when we have been headed down this road for a few decades now the shortage on housing was presented to the government as early as mid to late 90s. and it said 2020 area would be the start

  • xQwirk
    Jasmine (@xQwirk) reported

    @RogersHelps Don’t pacify me. Start hiring Canadians that speak English, and enough of them that every damn time I call it is not costing me time away from clients. Maybe I should start charging you my hourly rate.

  • AccentBldgSc
    Accent Bldg Sciences Inc. (@AccentBldgSc) reported

    @Rogers Almost 1-hour on the phone with your rep at 866-727-21** to finally say he can't help & switch me to business rep. Line with the bus rep stated there is a long wait, please call back later! We believe for businesses you should b faster. Were planning to add to the service

  • lulu5109
    Lulu (@lulu5109) reported

    @Rogers I’ve been transferred between 3 Rogers agents for hours with no resolution. My internet drops multiple times daily, I have to manually reboot the modem 4+ times a day because it won’t reconnect on its own, and it’s affecting my work from home.

  • Sonicsnafu2022
    Sonic Snafu 🇨🇦 🎶 (@Sonicsnafu2022) reported

    @RogersHelps Whats going on with your network and why cant I see anything in your website?

  • dawnthehorizon
    sarah (@dawnthehorizon) reported

    @Rogers @RogersHelps very tired of losing service in my own home and it being in SOS. I’ve never had this issue until I upgraded my phone to one that has 5G. Your customer service is also almost impossible to ever reach to talk to someone about this issue.

  • ToddBealor
    Todd Bealor (@ToddBealor) reported

    @RogersHelps call center support is utterly useless! Called to try and resolve an ethernet issue with my XFiniti router and somehow got some that could barely speak or understand English, let alone provide any technical support. No supervisor available.

  • trish_proulx
    I am Canadian, eh! 🇨🇦🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@trish_proulx) reported

    @RogersHelps So when I went in to your corporate store I couldn’t get a sim card because the name on my account didn’t match perfectly. Trish is a shortform of Patricia. The agent at the store told me she put in a ticket which will take 24 to 48 hours to process. No cell service since Tues

  • waronlye
    Don't_Turn_Away-66 (@waronlye) reported

    @Rogers your Xfinity recorded every single World Cup games except Canada. Seriously, what ridiculous service is this from a CANADAIN company!!? I set every single reminder for not only WC but Canada and it ignores it. PATHETIC

  • CaroleGagne108
    Carole Gagne (@CaroleGagne108) reported

    @RogersHelps Customer Service= EXTREMELY POOR! I give it 0/10. They most certainly hire people with an I.Q. of less than 23!! I cancelled my services and my account with Rogers/ Shaw and I SIMPLY need a confirmation at my gmail account . A SIMPLE fking mail of confirmation.