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Rogers Outage Report

Why is my Rogers service not working?

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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 54% Internet (54%)
  • 15% Wi-fi (15%)
  • 15% TV (15%)
  • 7% Total Blackout (7%)
  • 6% Phone (6%)
  • 5% E-mail (5%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Brampton, Edmonton, Victoria, Calgary, Toronto, Newmarket, Barrie, Guelph, Vaughan, Vancouver, Oshawa, Markham, Bradford West Gwillimbury, London, and Peel.

CityProblem TypeReport Time
Brampton Internet 2 hours ago
Edmonton Total Blackout 4 hours ago
Victoria TV 5 hours ago
Calgary Internet 5 hours ago
Toronto Internet 5 hours ago
Newmarket Internet 9 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • Bittez
    Rach (@Bittez) reported

    @Bell I’m fed up with @RogersHelps their internet connection is unstable and they can’t fix it. But @Bell you’re extremely expensive for your fibre internet. #feelinghandcuffed #broke #teacherneedsinternet

  • 911SAM811
    IamMit (@911SAM811) reported

    @Rogers why did my internet price go up inspite of contract ? This is insane ..you Rob people even on contract ? What is point of doing contract? @fordnation @JustinTrudeau what are our leaders doing to help people /students in this pandemic ?

  • BuddyGumnam
    Gumnam Buddy (@BuddyGumnam) reported

    @RogersHelps i am having 9 mbps speed in Scarborough, is there any issue going on in woburn area ?

  • jonnn22
    John (@jonnn22) reported

    @RogersHelps Do you really help? My prices are going up too! I’m going to go with your competitor if you won’t give me a better deal :)

  • JDintheskies
    Judy Davidson (@JDintheskies) reported

    @MollyMiksa @Rogers CSRs I've spoken to are very polite, nice people. But the system is ridiculous. Customers should be able to order the products (cable, internet, phone, etc.) online, like almost all other retailers. Contacting a CSR should be the last thing a customer needs to do, not the 1st.

  • cottagescape
    Christopher Walsh (@cottagescape) reported

    @RogersHelps Yes I get that now. Seems totally wrong that Rogers is stopping me from viewing my content on my PVR ! The rep that I talked to should have told me that when I called in to cancel! Typical bad service from #ROGERS

  • TybaTwitta
    Spencer Tyber (@TybaTwitta) reported

    @RogersHelps piano covers of pop songs might be the most obnoxious choice of hold music possible... shut up and dance? More like shut ******** up and answer my goddamn call to your stupid support line you useless price-gouging telecom bastards

  • dowantmakeup
    Angela C (@dowantmakeup) reported

    @RogersHelps So what should I do when the store is insisting I have to call to get help on this?

  • MrMacris
    Alex Macris (@MrMacris) reported

    @RogersHelps @imgrund @CCTS_CPRST Hey Rogers. Are you willing to do the same for me? My bill for internet, cable tv, and phone just increased by 18%. Last I checked, CPI was 1.9%. I already spoke with someone in your retention department. They knocked it down to 13% - still absurd. 25 yrs loyal, but do you care?

  • Bittez
    Rach (@Bittez) reported

    @RogersHelps I do not want this going private but I will send you a DM. People need to know that your service is insufficient and your internet is unstable.

  • Simplyaishaaa
    A🕊 (@Simplyaishaaa) reported

    @Rogers my house phone has been down for 3 whole days, along with the internet and TV not working properly. I pay way too much for it to be down for 3 days. Even had a tech come out and he didn't fix a damn thing. #fixit over it.

  • Bittez
    Rach (@Bittez) reported

    @RogersHelps I’m fed up, I don’t know what to do anymore. I have a reoccurring issue and your techs just run us around and around with the same stuff every time we call. It’s NOT on my end. It’s yours. Stop blaming the customer, I am not stupid, my partner is in IT. #fixyourshit

  • shadowcatgirl76
    shadowcatgirl76 (@shadowcatgirl76) reported

    @RogersHelps how about you get the intermittent internet issues resolved. Can't even stream one show without going offline 2 to 3 times! Uxbridge Ontario

  • oldstudent1955
    Oldstudent (@oldstudent1955) reported

    @RogersHelps why have I has no landline phone service all day?

  • Northern_Guy_Eh
    Northern_Guy (@Northern_Guy_Eh) reported

    @shadowcatgirl76 @RogersHelps Same issue near Orillia. Crazy high ping for a minute or so (1500ms+) then service drops off for a couple minutes, rinse and repeat.

  • TheRealSimpson
    Vauxhaul (@TheRealSimpson) reported

    @ReportsDaNews @Rogers @chatrmobile We all just got an increase in fees and their service is getting worse. But send them a DM so they can try to sell you some BS excuse and more service. No thanks.

  • dowantmakeup
    Angela C (@dowantmakeup) reported

    Fun fact: @RogersHelps will say the setup fee will be credited back in the next bill cycle, then say they can't help you and tell you to go to their retail store to sort it out, to no avail (twice, in a pandemic) 🙃

  • needmycaffeine
    Graeme (@needmycaffeine) reported

    @RogersHelps I have ignite only. Why when I call in for support and go through the options and wait.. people answer and then tell me that they can't help with ignite and need to transfer me to ignite.. and I wait all over again Why don't you route ignite customers properly?

  • SlpDeprivedDad
    Sleep Deprived Dad (@SlpDeprivedDad) reported

    @RogersHelps home interest service interruptions for the past week - Ottawa East - come on!

  • VisionAllAccess
    Hunter Rossi (@VisionAllAccess) reported

    @jvtechtea My job right now @Rogers , they treat me with a lot of respect and the support is great. #bestjob

  • gothicwanderer
    judith fletcher (@gothicwanderer) reported

    @RogersHelps Your customer service is appalling! I really want to know why my internet/cable phone/bill went through the roof. Especially since I negotiated with one of your agents for a better deal. But it’s a 2 hour wait to get through to you.

  • j2312em
    J (@j2312em) reported

    @RogersHelps @Rogers gigabit internet - im on the phone with tech support and they said its a mess and they dont know what to do. Maybe i should have stayed with @TekSavvyBuzz

  • kingairdriver_3
    CROD (@kingairdriver_3) reported

    @RogersHelps the internet has been up and down for most of the day. This is not very conducive to online learning. What is going on?

  • The_Butte_Man
    Trevor Butte (@The_Butte_Man) reported

    @RogersHelps just sent a DM can you help?

  • Simplyaishaaa
    A🕊 (@Simplyaishaaa) reported

    @rogers @rogershelp my house phone has been down for 3 whole days and my internet and TV is isnt working properly. #FIXIT even had a tech come to my house and he didn't fix the issue. Y'all are useless.

  • dowantmakeup
    Angela C (@dowantmakeup) reported

    @RogersHelps Hi, this was in store as I was desperate to get a phone to my hospitalized dad asap. The store insisted I must now call in to be helped, phone support say I must go to the store. I'm sure you can understand it's upsetting to deal with the back and forth.

  • gregbehrensvfx
    Greg Behrens (@gregbehrensvfx) reported

    @RogersHelps Thanks for the offer, but no need. I called customer service an hour ago & heard a recording confirming that there was an outage in my area (this is the 3rd straight day with an outage). I just want a reliable product that works, especially for one as expensive as yours. Cheers.

  • MikeCzajaRacing
    Mike Czaja (@MikeCzajaRacing) reported

    @RogersHelps The Sonos software doesn’t allow you to play all music. Some license issues apparently.

  • otosalex
    alexotos (@otosalex) reported

    so uh, @RogersHelps when are you going to sort out the terrible customer service and even more pathetic service you all provide? The last two weeks have been a nightmare to do anything on your service.

  • RavadaGayathri
    Gayathri Ravada (@RavadaGayathri) reported

    @RogersHelps is there an outage in waterloo ?? Very bad service from Rogers..it happens so frequently.