Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Fort St. John, Cambridge, Toronto, Collingwood, North Vancouver, Vancouver, Edmonton, Nanaimo, Kitchener, Bonaventure, Williams Lake, Prince George, Surrey, Whitecourt, and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Fort St. John
|
TV | 4 hours ago |
|
Cambridge
|
Internet | 4 hours ago |
|
Toronto
|
Wi-fi | 4 hours ago |
|
Toronto
|
Internet | 4 hours ago |
|
Toronto
|
Internet | 5 hours ago |
|
Collingwood
|
Wi-fi | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Planinshek (@planinshek) reported@Rogers your automated phone system is awful. My mom was disconnected after waiting on hold for 1.5 hours multiple times trying to report a hacked account. Shoutout to the Coquitlam Centre store for finally fixing it in person today, but your phone support needs serious work.
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🔥Zukky💻🔥 (@zukkyzee) reported@sendmegoodsongs @Rogers No Lol. Downtown is definitely not fine. I'm Downtown and there's outage here.
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Christopher Castle (@Scissorb0i) reported@RogersHelps So as a customer at this point in your understanding of this issue, you believe it’s my job to do more to resolve this failure of service? That’s the level of service excellence your company provides?
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Scott Denoon (@sdenoon) reported@RogersHelps Is the current expected resolution time of 10 PM for the outage in Calgary accurate? If so, that's unacceptable as that would be 18+ hours without Internet for all your customers on a Monday. Can we expect some sort of bill credit after this?
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Medeiros M (@Medeiro34452245) reported@SolitaireJeff @Rogers When light is red or green it's rogers problem not mine and this has been happening since may Just getting fed up cause it happens on a daily basis, I live in the carlingwood area and I don't understand why Just fix the problem
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Steph's Coping Strategies (@Strigah_steph) reported@Lidsville @Rogers This sounds like when I was being called by Telus for months about their security service. I kept asking to be taken off the list, they kept calling. Telecoms are evil
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Derek Gould 🇨🇦 (@dgouldca) reportedSales calls on my home phone from @Rogers daily, sometimes several times a day, even though (1) I'm already a customer, and (2) I've asked repeatedly for the calls to stop. Great way to do business.
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Andre (@AndreInUk) reported@Bell @telus @Rogers please explain why you scam Canadians while we get the same service or better in the UK for cheap?
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Roger Milley (@rogermilley) reported@RogersHelps @MerileeToo I addition to no Internet service all day, cell coverage in my area is limited to 1 bar. I tried calling Rogers support which resulted in three distinct AI chatbots speaking to me simultaneously, and then they hung up. Pure chaos. @RogersHelps
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Bonnie Lee (@stitchlady) reported@RogersHelps @andyshen_ca I'm not sure why you keep suggesting Live Chat. Last time I tried that there were 52 people ahead of me in the queue - its just as bad as being on hold on the phone. Rogers needs more customer service people who are available! @andyshen_ca
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morten paulsen (@mortenpaulsen) reportedIs anyone else having email problems with @Rogers / shaw today?
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Bluebird (@BluebirdX11) reported@RogersHelps Not a small number in SW it is pervasive based on those I’ve spoken with. So the marker on the website calling this a small SE problem is not true.
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Rina Alexis ♏♋♏ (@Rinah75) reported@Rogers Your customer service is DEPOLRABLE keeping customers on hold for an hour and a half because of your billing errors is UNACCEPTABLE. Pls have someone contact me immediately!
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SHANNON (@1CanadianPilot) reported@AtomicSh0cker @GunGnome @Rogers Also there is the storm factor but crazy how it never keeps snow on it. Like... witchcraft. Lol
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Yvonne Dean ☕🌈 (@Frazzling) reported@RogersHelps My business phone and internet are down in Ponoka.
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Matthew B (@CavalryCanuck) reported@Rogers it sure would be nice if there was a sports radio station in Vancouver so I can hear about of this is a good or a bad thing.
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Budman (@Uncle_Jed_1) reported@RogersHelps Well then direct my comments to the departments that will actually do something! You work there you should know who that would be! The secretary or answering machine or Bot @ 1-888-764-3771 is only the irritating middle-man (person) I doubt they have the ability to fix anything!
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Ryan (@RC3POX3Point0) reported@cwiltzy @Rogers Lmao such a piece of **** conglomerate
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relaxmassage8888 (@Deepea6) reported@RogersHelps Currently on hold for cos service 75 min. - plz do better
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Jeff (@SeNoR_Jeff13) reported@RogersHelps @MerileeToo I've just had a few emails come in but some are still missing, hopefully the problem is being restored and the rest will show up soon.
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BirdDogsnDriftBoats (@OldCitori) reported@redrock1867 @Rogers If there’s a major Canadian Corporation with worse customer service and communication than Rogers please drop a name. @TELUS has a great opportunity to raid Business market share in Calgary right now.
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Kathryn Taylor (@katinedmonton) reported@Rogers you need to do better with customer service. 4 times with AI and no way to speak with anyone.
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El The 🇨🇦🇲🇹 (@franticmonkey) reported@Rogers today I received easily the worst customer service ever. Walked into a store to buy a phone being advertised IN STORE only to find out, they don't carry it. Aske when a manager was in next. The staff have no idea. I call customer service, the rep hangs up on me afrer
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BURNSY99 (@rgross36) reported@Sportsnet the @BLUEJAYS fanbase is WORLD SERIES based ONLY. They have ZERO INTEREST in WILD CARD races. They ARN'T sports fans. Just BAND WAGON jumpers. JOIN the crowd. NO WORLD SERIES NO FANS. NO FANS big trouble for @ROGERS
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Laela Mirelle (@djlaela) reported@RogersHelps Payment arrangement..also your network is ridiculously slow. Every single day there are periods throughout where I can’t even send an email. What are we paying for exactly when you charge over $100/month for data that lags and constantly freezes?
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Caitlin (@cwiltzy) reported.@Rogers really sent me an email saying that my bill is going up $5 so I can “continue to support Rogers investments and 5G” like I somehow owe them an extra $5 monthly contribution?! My contribution is MY MONTHLY BILL?!
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Ray Ferron (@FerronRay11491) reported@belle_levesque @Rogers Don't get me started with those *******. We moved to Panama in December and they're still trying to get money from me. Told them to come down and try to get it.
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Mk_leds (@mk_leds) reported@Rogers Why is your customer phone support basically non-existent now ?
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B Dub (@TheBigBDub) reported@Lidsville @Rogers 🚨 PSA:March 2026, Telus, Roger’s, and Freedom all had data leaks. As a result, bad actors are calling clients as if from a major provider and HAVE enough client details to make people believe it’s a legit call. Nobody in Canada should be providing anything on a cold call now. 🚨
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Keith MacInnis (@keithmacinnis) reported@Smileyyeg @Rogers no longer has humans answering the phone :/. I recently upgraded my phone with a save & return option, and mailed them my mint condition used device. I was suppose to get 360$ back. Instead, they rejected my return for water damage, and let me know I would be charged $1,800 for my old device. I’ve disconnected my credit card from Rogers while I try and get in contact with them; it’s so frustrating.