Rogers Outage Report
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 17: Problems at Rogers
Rogers is having issues since 01:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
-
Internet (60%)
-
TV (14%)
-
Wi-fi (10%)
-
Total Blackout (8%)
-
Phone (5%)
-
E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Gatineau, Coquitlam, Edmonton, Whitby, Vancouver, Calgary, Port Moody, Toronto, Surrey, New Westminster, Ottawa, Bolton, Kamloops, Port Coquitlam and Airdrie.
| City | Problem Type | Report Time |
|---|---|---|
 Gatineau |
Internet | |
| Coquitlam |
Internet | |
| Edmonton |
Total Blackout | |
| Whitby |
TV | |
| Coquitlam |
Internet | |
| Coquitlam |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Jon Silva
(@jonsilva099) reported
@RogersHelps how come some people in my town have had there service up and running for a few hours now, and some like me still have nothing?
-
MstrWolf
(@MeanMrWolf) reported
@RogersHelps @Rogers 33 hours with out service and six hours since your last “update”. Can’t contact anyone.
-
coolmanstonkmasterflex
(@Davegg26801227) reported
@reading5050 @birgitomo @Rogers What protection did you provide yourself other than relying on a single piece of tech for everything in your life? Where's my compensation for reading this stupid tweet
-
Rachel (she/her)
(@philanthrochick) reported
@RogersHelps Data is still not working. My phone is showing that I am connected to the network but when I try to do anything online nothing loads. Do you know when the network will be fully restored?
-
Jason Luque
(@realjluque) reported
@RogersHelps @Rogers Amazes me that @Bell reps aren't going door to door right now. The trust & faith in this company has been broken & a token credit won't cut it. The ppl that have suffered medical emergencies the last 30 hrs & didn't get immediate help (911) should class action #rogersoutrage
-
Sanjay
(@Sbmvv2000) reported
@RogersHelps @jbrommet I sent you a DM. Same issue. Erratic internet at home. No response from you guys. There are still lots of issues
-
Johnnyvav
(@johnnyvav) reported
@RogersHelps @Rogers Warn your Customers: I already received a text asking me to click a link to receive $50 Credit from Rogers for the outage
-
Ghandi
(@ICP_GA) reported
@RogersHelps @Rogers No you have not, home internet is still down
-
ThisIzNotOk 🇨🇦 🍁 ☮️ 😳 💉 😷 🐾
(@ThisIzNotOK) reported
@Rogers #1 in Unreliability for Canadian 911, cell internet service. Your $2 credit cannot even begin to touch the inconvenience and hassle yesterday's lack of service caused. The only thing I hate more than Rogers is not having any other service options @JustinTrudeau @CRTCeng
-
Expert Jass
(@expertjass) reported
@RogersHelps @Rogers Hlo I am international student. Roger wifi is not working in Brampton. I can share account no too. I have online class today. Please help.
-
J. Benzo Peterson
(@johnnypolitic) reported
@vote4robgill @Rogers Next conversation will be “I’d like to cancel”
-
Robert J Williams
(@nuclear_poet) reported
@RogersHelps I will never subscribe to your network.
-
FOOLI (he/him)
(@Mafooli) reported
@snowgirlct @Rogers almost 48 hours and I just got service. wifi is still down!
-
Andy Pelipiak🦃🦃🌮 🖖🏻
(@apelipiak) reported
from
London, Ontario
@RogersHelps @andi_wats76 Enough with empty apologies, just fix it
-
StephL
(@CelticSteph67) reported
It was nice to wake up and see @RogersHelps was back up and running. However it’s just stopped working again. Like WTF.
-
Ryan Bunn
(@bunnryan) reported
@fischer_catey @jtobinbartlett @RogersHelps Still no service on oshawa... so parts of the GTA...
-
Mike Davies
(@MikeFDavies) reported
@RogersHelps @Rogers @AboutRogers Currently 1:40 PM in Cambridge, Ontario and we have at least half of the zillion channels we pay for not working, including your Crave TV service. Is this a known issue? Thanks Mike
-
Austin Ryan
(@Poolofdeath20) reported
@Rogers feel good about your selfs because you just lost a good paying customer I'm done with rogers soon as my phone is paid, I'm very disappointed in the lack of information like there are scams going around and your not even saying anything about it.
-
Matthew
(@IRONWILL3858) reported
from
Brantford, Ontario
@RogersHelps internet is back but its very choicey on what it wants to work for. cant sign into my xbox , interac machines are slow, internet lag.. Ive only veen signed on with you for a week and i am very not impressed.
-
Gene - 🥃🍸🖖🇨🇦📷🥊🎮🛩🚀💻
(@anothergene) reported
@birgitomo @Rogers Although Roger’s is the root cause of the outage, management of critical services should be asked why they didn’t have redundant network providers. Likely it was judged as too expensive and would affect someone’s bonus.
-
El
(@ElainespElaine) reported
@RogersHelps when will we be able to record a program? I notice that feature is not working
-
Anxious Pillowcase
(@AnxiusPillwcase) reported
@RogersHelps What about those affected by your monopoly who aren't Rogers customers? I can't buy groceries because the machines are down. Is Rogers going to donate (without using it as a tax write off) to food banks?
-
chris10cool99
(@Chris10cool99) reported
@RogersHelps just had internet to lose it wtf
-
romus.bee
(@BeeRomus) reported
@CP24 Home internet is still down shame on you @Rogers @FidoSolutions
-
T C
(@TravisCUxOn) reported
@toffachandler @AboutRogers @Rogers You’re an idiot if you seriously think this was planned.
-
KT@905
(@estogrl37) reported
@CP24 Internet still out in Brampton and calling @Rogers was useless. Got an automatic message saying "system error" when I tried accessing their automated service and then the line went dead.
-
Kevin Reid
(@habfandrummer) reported
@MattMassie @RogersHelps I complained to them a week ago about slow mobile data speeds...below 5 mbps. Last night, following the outage, my speeds were back up over 100. This morning? Back down to below 10.
-
Artur Pedyczak
(@UXuser) reported
@RogersHelps @Rogers Still down in Pickering. The ‘restored’ service lasted few hours and went down again. It has been down for 3+ hours.
-
Gordon Chandler
(@GordChandler) reported
@RogersHelps Um, hello? Service please? *Rings bell*
-
Wayne Dimaline
(@Hound26) reported
Hey @Rogers @RogersHelps you are reporting services restored to the "vast majority" of customers. We have cellular service at about 1% of normal speed and still no internet or home phone. 1 days credit is not going to cut it.