Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• Wi-fi (12%)
• TV (12%)
• Phone (8%)
• Total Blackout (6%)
• E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Elgin County, Barrie, Scarborough, Toronto, Welland, Kitchener, Cambridge, Mississauga, Guelph, Brampton, Brantford, Markham, London, Newmarket, and Winnipeg.

City	Problem Type	Report Time
Elgin County	Phone	2 hours ago
Barrie	Phone	4 hours ago
Scarborough	Internet	4 hours ago
Toronto	Internet	5 hours ago
Welland	Phone	5 hours ago
Toronto	Internet	5 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kevin MacKenzie  (@kevthegrad) reported 5 minutes ago

  @Rogers @Bell dear telecommunications Giants, as somebody who drives between Peterborough Ontario and York region every single day, I just wanted to ask how it is conceivable in 2026 that I cannot maintain a phone call along Highway 115 without signal death !?!? Fix your towers!

• 
  🔋Chin🔋 (@PhatChin) reported 5 minutes ago

  Just had time to digest the HNIC cancellation news. Seriously, **** @Rogers and their corporate greed. They effectively just cancelled a Canadian cultural tradition without even a goodbye.

• 
  Marianne Bolton (@MarsBolton) reported 8 minutes ago

  @RogersHelps issue with connections for phone & mobile in the west end of Toronto??

• 
  Rob (@screws1974) reported 8 minutes ago

  @RogersHelps we have no service in Aurora. Is this due to a downed line from the storm? Site only says Eta is 7pm. I have branches fall on my rogers line into a house. The line still seems connected. I removed the branches from the line

• 
  Radha ☮️ (@lemon_meringues) reported 9 minutes ago

  @Carol_Foote @Rogers @Bell I left too. Terrible service. I had everything with them, including cell phone. Then there was no service for over a day (repairs). Was in a panic because everything was down. Couldn’t get in touch with my daughter in the US.

• 
  Matt 101® (@MATT__101) reported 11 minutes ago

  @RogersHelps I was lucky enough that my data turned back on a min after then hung up on me. But the support team did ABSOLUTELY NOTHING.

• 
  drifting... (@rottedwithin) reported 13 minutes ago

  **** you @Rogers **** you @Sportsnet

• 
  Gayle Charach (@gcharach) reported 13 minutes ago

  @RogersHelps going on 24 hours now with no Rogers/Shaw internet service and ZERO updates from your side as to when service might be restored. Second time in less than a month - this is not customer service 😠 Looking for other carrier options!

• 
  Chibuzo Nwankwo (@ChibuzoNwankwo2) reported 18 minutes ago

  Once i decide to end this frustrating relationship with @Rogers my number will suddenly become visible to me with all manner of offers to come back. I’m frustrated. I can’t keep giving my organization excuse that my home internet is not working.

• 
  The Satirical Citizen (@jolz256) reported 21 minutes ago

  @RogersHelps I have a $90 suspension bill which I would like to refute. I’ve tried calling customer support but I cannot get through to a human

• 
  meh (@gongshow922) reported 24 minutes ago

  @AngryPossum69 @Rogers I would love to but I'm never going back to Telus

• 
  James Cable (@jimjam1317) reported 26 minutes ago

  @kaleemullah19 @Rogers Mine has been down since Friday. Made the call to bell after 8 attempts to have rogers fix the problem. Rogers is still down at my home and bell is now running perfectly allowing me to return to work.

• 
  Tammie (@tammie__cross) reported 26 minutes ago

  @Rogers Great to see Rogers cheering on Team Canada. 🇨🇦 It would also be great if loyal customers trying to cancel a line didn’t have to sit on hold for over an hour. Customer service should be as strong as our team. @RogersHelps

• 
  christina carriere (@christinacarr10) reported 28 minutes ago

  @Rogers My internet has been out for almost 2 hours. Are there any issues in the Eglinton and Hurontario area?

• 
  Accent Bldg Sciences Inc. (@AccentBldgSc) reported 29 minutes ago

  @Rogers Almost 1-hour on the phone with your rep at 866-727-21** to finally say he can't help & switch me to business rep. Line with the bus rep stated there is a long wait, please call back later! We believe for businesses you should b faster. Were planning to add to the service

• 
  Marisa Allen (@marisaallen123) reported 31 minutes ago

  @RogersHelps @SNCTrader Constant issues trying to connect. Multiple times calling today only to be disconnected because they had too many callers. Makes you think what the heck is going on!

• 
  Carole Gagne (@CaroleGagne108) reported 32 minutes ago

  @RogersHelps so email con firmation at my GMAIL since no longer have shaw nor rogers mail!!!! Doh! I paid internet, home phone I did not USE( $159/ MONTH) since moved away, for 3 years JUST to keep my shaw email alive. You SWINDLERS GREEDY Now FINALLY I shut down EVERYTHING!

• 
  Jennifer McCoy (@Jennife73795157) reported 33 minutes ago

  @thepwhlofficial @Rogers This is an American-owned league that is all about selling tickets in the US. The Fleet have had trouble drawing flies to most of their home games. Meanwhile, all the Canadian-based teams sell almost all their tickets for virtually all their games!

• 
  Paul Salmon (@pfsalmon) reported 35 minutes ago

  @Rogers You better make it worth my while. I have just moved my Internet to you from @Bell. I haven't cancelled @Bell yet, but I will cancel you because of this horrible client disrespect. I don't have hours to wait for your idiotic customer service.

• 
  Darrel Norris (@NorrisDarrel) reported 38 minutes ago

  @RogersHelps We have been without internet for 5 hours now. You say there is no outage in my area. I've tried turning my router off and on again. Can you help?

• 
  Michael Giesecke 🇨🇦 (@Mike_Giesecke) reported 39 minutes ago

  @Rogers we are in Portugal and my wife is having issues with her phone called you 1888 number went through all the questions to be told too busy call back later #BullShit #CrappyCustomerService

• 
  Luke Coughey ✞ (@LukeCoughey) reported 43 minutes ago

  @RogersBiz Why can't I have at at 200M upload with my more expensive static IP business service? Rogers Business 1G/150M + LTE Backup - $129.99/month 1G/50M + Static IP - $139.99/month Rogers Home 1G/200M - $110/month Bell Home 8G/8G - $130/month

• 
  christina carriere (@christinacarr10) reported 48 minutes ago

  @RogersHelps It says there isn't any issues but it is offline.

• 
  Tammy Lowry (@Christmas_corgi) reported 57 minutes ago

  @sportsnet @cbcsports @Rogers Hey rogers way to go. Greedy and uncanadian at the same time. It's bad enough you put games on streaming now you're taking away hockey from us. A big screw you from me and my 96yr old mother who doesn't do computers or streaming 🖕

• 
  Carole Gagne (@CaroleGagne108) reported 57 minutes ago

  @RogersHelps You cannot email me , my acvount is SHUT DOWN SO EMAIL OF SHAW INACTIVE!!!! CONGIRMATION HAS TO BE GMAIL OR TEXT! NOT THE HOME PHOBE NUMBER!!! MY CELL PHONE WITH VIRGIN! NOT SNAIL MAIL IN NANAIMO! I DO NOT LIVE THERE! I AM IN ONTARIO WITH BELL CANADA

• 
  Lil Whip (@LILWHIPMUSIC) reported 59 minutes ago

  @Rogers you need to upgrade your upload speed. telus can go up 10GB Up And Down and you can only do 200MB up like you seriously need to make your upload speed faster. i chose rogers because its more reliable than telus.

• 
  Murdaaa🥶 (@Topboymurda) reported 59 minutes ago

  @RogersHelps Internet is out , neighbours are doing house work, the workers started digging and then internet out, the line has been cut ..need service tech Asap

• 
  Patola EsHOEbar (@PabloEsHOEbar) reported 1 hour ago

  I better get a ******* refund on my internet bill. I’ve had no internet connection since this morning. Your ****-*** AI support hasn’t helped with anything. It has only added to my frustration. I wasn’t able to WFH today because of this @Rogers

• 
  Pink Isntwell (@PinkIsntwell1) reported 1 hour ago

  @GlobalBC Do not deal with @Rogers for anything. They are scam artists and they are scumbags. And their service sucks.

• 
  Gabriel morrow (@gabriel_morrow2) reported 1 hour ago

  @RogersHelps my wife is having trouble with her connection we recently changed plans. And it's showing connected but she can't send or connect to anything