Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Pickering, Surrey, Vancouver, Coquitlam, Duncan, Cambridge, St. John's, Oshawa, Brampton, Guelph, Edmonton, Scarborough, Calgary, and Regional District of Kitimat-Stikine.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Wi-fi | 7 hours ago |
|
Pickering
|
Total Blackout | 7 hours ago |
|
Toronto
|
TV | 7 hours ago |
|
Surrey
|
Internet | 8 hours ago |
|
Vancouver
|
TV | 8 hours ago |
|
Coquitlam
|
TV | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Kendrick (@Ch9seFan) reported@RogersHelps No you've done it all year. Every single truck race is on TV 24hrs late. Its your job to connect with them and fix it
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Bonnie Lee (@stitchlady) reported@RogersHelps @nickl007 I was watching the Knicks game last night on Xfinity tv and didn't see any issues with pixelating etc. but I was flipping between other games so it might have been happening but I didn't see it.
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AP (@ap210) reported@Rogers two hours of waiting for online support. When I got to front of line, the chat was abruptly ended. Customer since 2000 and fed up. Last call I waited 2.5 hours on hold for an agent and he didn’t resolve problem even though he said he did. Please help or I’m done!
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DARSHAN AILANI (@AilaniDarshan) reported@RogersHelps even after raising the complaint & following up with ur team endlessly, I’m forced to pay $160 bill for service which was way unstable & network. I will pay my outstanding bill & port out my number. It seems that Rogers doesn’t care about loyalty & repeat business.
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BatmanAndRobert (@MacDoug1) reportedI'm officially done with @rogers. I've had Xfinity cable service for a month out of the last five months. I was a Rogers cable subscriber for the last 16 yrs until my cable box died in Dec. When you order the Xfinity box, they don't tell you that you need their Internet, too. 🙄
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Canucks Critic (@CanucksCritic) reported@Canucks @Rogers $5 menu and a watch party for a lottery because the team was awful. This is the product now, distractions instead of fixing anything.
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matthews34goat (@matthews34goat) reported@BrianReid597401 @Rogers biting the bullet and letting them pick high is a bad idea because not only are you not getting those high draft picks, but you are giving them to teams in the conference and division who you are going to try and compete with
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Redjel Rodas (@RedjelRodas) reported@RogersHelps is internet down in Toronto?
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Kats (@TheNutterDrawer) reported@RogersHelps No I’m not waiting on hold when I’ve waited for 2 hours and both people I spoke to had trouble even verifying the account. One told me they could only speak to the account holder, which I am. But they mispronounced my name and then thought I was a different person.
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Benji (@JewishCyclist3) reported@BrianReid597401 @MartyMcFlyy99 @Rogers He just had a down year. That would be selling low. You won’t get top picks. They’ll be late firsts as only contenders will be interested. It makes no sense to blow the team up when they don’t have their first rounders. All they’ll be doing is helping Boston and Philly.
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Craig Mask (@cjmask83) reported@RogersHelps It resolved itself last night while I was in the queue for support. It was the second time in the last few days the issue has cropped up, so I’m hoping it won’t be back.
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DARSHAN AILANI (@AilaniDarshan) reported@Rogers , even after raising the complaint & following up with ur team endlessly, I’m forced to pay $160 bill for service which was way unstable & network. I will pay all my outstanding bill & port out my number. It seems that Rogers doesn’t care about loyalty & repeat business.
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High_5_Brady (@Jimbb5022) reported@RogersHelps … the highest level of customer support and executive escalation. Instead of feeling heard or valued as a customer, I have been left feeling ignored and dismissed.
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Day walker (@DayXalker) reported@MapleLeafs @Rogers So I hear Marner was the problem you traded him. So he is in the playoffs and the Maple Leafs are not? Maple leafs up in your *** you pathetic LOSERS.
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SG (@allkindsXO) reported@Mr_E_ous @RogersHelps Yes exactly!! I still have no service and they’re saying is nothing is wrong w their service.
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AP (@ap210) reported@RogersHelps “Off peak hours”. I’ve been on hold for 1 hour and 5 mins now. It’s 10:48pm and I need to go to bed. Total time spent on phone or online waiting to get help from Rogers for a simple issue today = over 3 hours. Not fair and pathetic
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TRG (@TRG_1867) reported@BrendanLLM @Garnet_2203 @Rogers Well no ****. Until it happens, it isn’t counted. Dipstick.
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𝘾𝙖𝙨𝙨𝙖𝙣𝙙𝙧𝙖 𝙍𝙖𝙪𝙜𝙪𝙨𝙩🇨🇦 (@ThisIsMeCassie) reportedHey @Rogers you literally have the worst service, zero discount for those military SERVING 🇨🇦whom have to travel overseas. Rogers ******* Canadians one day at a time..
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Allan Anderson (@AllanAnder12613) reported@Garnet_2203 @Rogers Youre a lying piece of excrement TruAnon trollbot fake commenter. Rogers offered buyouts and has laid NOBODY off yet. Failing at trolling and life itself. Future MAID customer.
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playtendobox (@thejaytc) reported@RogersHelps On march 7th i called in and changed my plan however rogers failed to push it through. After over a month and several call everything got settled, the bill for every service i have should be 266 after tax. The bill I received was 330. This is completely unacceptable
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Charlii (@Charlii_aBB) reported@RogersHelps Yes but would like confirmation that the SIM card issue is affecting many. Based on other reports I would say yes.
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Zeus (@zeus__1334) reported@Rogers why my ******* internet too much slow and I can not contact rogers its very hard or impossible contact you. I will move from ******* rogers
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Bradley (@bradparker25) reported@Canucks @Rogers Here’s why you didn’t get #1 overall Your team sucks Your organization is a disaster Your jerseys are terrible Your practice facility is a joke Your hands on ownership thinks he knows more the NHL GM’s
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SAS. (@GuyaneseChild31) reported@RogersHelps I've never seen customer service as useless as yours. Been on the phone trying to resolves something and just been transferred back and forth the entire time.
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Homer (@HomieYak) reported@RogersHelps I've been on hold for 1:45 and counting... how many people are working... just looking for some help
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SD (@spdbmkj) reported@RogersHelps Where are the folks? Nobody is available on chat, Holding phone lines for hours but still no one to connect with. What is happening? I need someone to DM me at the earliest to resolve my issue.
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Matan Buchler (@Walsurus) reported@RogersHelps Yep. Cable internet and phones. At this point I’m considering cancelling it all if you can’t help.
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Elysian Workshop (@ElysianWorkshop) reported@peaspod23 @Rogers They are scam and a grift. Why is there no customer service? The contracts are a scam where if you don't renew after 2 years your bill doubles and their way to fix it is to resign up. No thanks. They are quite frankly thieves.
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Call me Sully 🇨🇦 (@paul__sullivan) reported@RogersHelps I have wasted more than 7 hours trying to deal with this on behalf of a 90 yr old relative who, unfortunately, is not returning home from the hospital. This is turning into the kind of story that earns Rogers a terrible reputation and loses customers for life.
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SG (@allkindsXO) reported@CGhembu @RogersHelps No solution