Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (56%)
• TV (15%)
• Wi-fi (13%)
• Total Blackout (6%)
• Phone (6%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Barrie, Edmonton, Cambridge, Calgary, Vancouver, Rimbey, Surrey, Brampton, Uxbridge, London, Guelph, Bradford West Gwillimbury, Laval, and Montréal.

City	Problem Type	Report Time
Toronto	Internet	12 minutes ago
Barrie	Wi-fi	35 minutes ago
Edmonton	Internet	54 minutes ago
Cambridge	Internet	2 hours ago
Calgary	TV	3 hours ago
Vancouver	Wi-fi	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mike Szeller (@mikeszeller) reported 4 minutes ago

  @MacDoug1 @Rogers Yup I get it. The idea would be to use Rogers for Internet and cancel your Bell Internet OR get Bell Fibe TV and cancel your Roger Ignite TV. You cannot mix and match. Both Bell and Rogers TV services require thier Internet service. Both essentially stream now, on their network.

• 
  e-Kingcorey97 (@LeafsandJays97) reported 5 minutes ago

  @DaleDisill @MapleLeafs @Rogers No I didn't LMFAO I said they don't give a **** about some random people on twitter wanting them to sell their part of the Leafs

• 
  Supafanstan (@Supafanstan) reported 6 minutes ago

  @RogersHelps What is going on with spotty data service in London, ON? For the past week I am having issues, service showing 5G or 5G+ (which is ironically, worse) but still can't load an image or video. Rogers outages says there's no problem in my area.

• 
  y- James (@james161723) reported 8 minutes ago

  @Rogers sell the Blue Jays to someone who gives a damn about winning and will fire people for how bad this season has been after last year's magic

• 
  Omar H. (@OmarNYG42) reported 8 minutes ago

  @RogersHelps are you guys down ? I am literally on high way and had to pull over since I had no directions

• 
  Robert Hunt (@mrhunt66) reported 10 minutes ago

  @RogersHelps No apparent issues. Working now after I reset my modem

• 
  Rick's (@RixRixx) reported 11 minutes ago

  @RogersHelps On live TV. What you're seeing is CNBC WORLD, and not the regular CNBC closing bell. Others I know have the same issue.

• 
  Eleanor (@eleanorpattern) reported 17 minutes ago

  @RogersHelps Messaging on behalf of my 90 year old great Auntie, her TV service has been down since this morning. Scarborough, On area. Any idea when services will be back up? Shes very concerned about missing Dateline!

• 
  telasalfonso (@tuputocreador) reported 17 minutes ago

  @Rogers your customer service is so confusing I've been on hold for more than 1 hour waiting for an agent to help me out, then I went to your website and the help chat says that you're talking with one person, but when they text you are three different names. How come?

• 
  phantom (@rebellion__scum) reported 23 minutes ago

  @RogersHelps I have, on a iPhone 15 it works fine, on a windows computer its fine so it appears to be a compatibility issue between the app and TCL

• 
  Luminier (@Lunar_Dusk) reported 25 minutes ago

  @RogersHelps Thank you. Finally, I got an email with the final bill today. This May/20, it will automatically be paid, and I will cancel my bank account. Thanks again for your effort.

• 
  Wayne Timbers (@Wtimbers) reported 26 minutes ago

  @RogersHelps @mondoggg Everything is down in Ottawa right now it seems

• 
  TheWomanQueen👑 (@TheWomanQueen1) reported 27 minutes ago

  Ok so we’re going to have to deal with an outage every couple of years @RogersHelps??? Heck no, Iam cancelling my services!!! Unbelievable

• 
  Ranjan Soni (@_RanjanSoni) reported 28 minutes ago

  Is it just me or @Rogers has become really horrible with customer service. Was on chat for over 2 hours twice in one day and both times the chat ended when my turn was due. Tried calling them but was on hold for over 2 hours. Maybe it is time to let go of them & look elsewhere.

• 
  Dinesh (@dineshkumarkg) reported 29 minutes ago

  @Rogers I have been trying to contact your customer support for almost half a day. But I am unable to contact via call or chat. This is irritating. Bell dint have good coverage but I was atleast able to reach their customer service.

• 
  SMB🇨🇦 (@boomrs) reported 29 minutes ago

  @Rogers I recently upgraded my plan, and now can’t access subscriptions through Roger’s due to what you are telling me is a software glitch and there is no work around. I have spent hours with your help desk! Anyone else??

• 
  Peter 🇨🇦🇮🇹 (@PistolP50122591) reported 32 minutes ago

  @RogersHelps I was hoping to watch both Jays game and hockey playoffs. I can’t! Guess why? No service!!! Have no choice, this has been going on for a month now!!! Bell fiber time! See you, bye 👋 bye 👋

• 
  Robert Hunt (@mrhunt66) reported 35 minutes ago

  @RogersHelps is there an issue with Roger’s in St. John’s? My cable isn’t working

• 
  Poppins 🇨🇦 (@Poppins1971) reported 36 minutes ago

  @RogersHelps @suresh__cp When several people say they are in Ottawa are having issues, maybe it’s not our problem, but a Roger’s issue. Yes, I have restated my modem. No, it didn’t help. Thank you.

• 
  MM (@mmahajan2019) reported 37 minutes ago

  @Rogers Your customer service has gone downhill and bricking the worst in Canada. I have been trying to place a move request but multiple 1 hour long calls and holds I am giving up. Looks like I need to go to someone else

• 
  Steve Bergeron (@CBR900) reported 38 minutes ago

  @RogersHelps Yes, I have to reboot the modem at least once a day to resolve the cable box issue. Everything else on Wifi in the house works except the Roger’s TV issues.

• 
  Matheson Steplock (@MathesonStep) reported 39 minutes ago

  @tobi @Rogers Have you had the issue on 26.5?

• 
  Dale Disill (@DaleDisill) reported 46 minutes ago

  @LeafsandJays97 @MapleLeafs @Rogers Is your last name “Rogers”? How the hell are you defending owners who don’t give a **** about being the laughing stock of the league?

• 
  Simran (@ssiimrran) reported 49 minutes ago

  @RogersHelps Issue seems to be resolved. Thanks

• 
  Dale Disill (@DaleDisill) reported 49 minutes ago

  @LeafsandJays97 @MapleLeafs @Rogers You just said they don’t give a **** about the fans. That means they hate em.

• 
  tonich (@tonich50244573) reported 50 minutes ago

  @RogersHelps on hold for over 2 hours. I will be filing a formal complaint with the CCTS

• 
  Naresh Ajwani 🇨🇦 (@NareshAjwani2) reported 50 minutes ago

  @RogersHelps A customer should not have to act as a bridge between your customer care and business teams. The constant back-and-forth feels like being treated as a football rather than a valued customer.

• 
  Laura Zacharuk (@lzack) reported 59 minutes ago

  @Rogers day 4 still no internet. No one can seem to figure out the issue.

• 
  e-Kingcorey97 (@LeafsandJays97) reported 59 minutes ago

  @DaleDisill @MapleLeafs @Rogers That's never gonna happen and Rogers doesn't fully own the Leafs they own 75% ownership of the Leafs MLSE owns the rest

• 
  e-Kingcorey97 (@LeafsandJays97) reported 60 minutes ago

  @DaleDisill @MapleLeafs @Rogers That's never gonna happen and as I said they don't give a **** what you have to say about them