Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- Wi-fi (15%)
- TV (15%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Oshawa, Toronto, Montréal, Saskatoon, Goderich, Kitchener, North York, Chilliwack, St. Albert, Maple Ridge, Mississauga, Vancouver, Surrey, Abbotsford, and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Oshawa
|
TV | 1 hour ago |
|
Toronto
|
Internet | 1 hour ago |
|
Montréal
|
Internet | 3 hours ago |
|
Saskatoon
|
Wi-fi | 3 hours ago |
|
Toronto
|
Internet | 3 hours ago |
|
Goderich
|
Phone | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Howling at the Moon 🐺 (@Jane_Gillon) reported@Rogers I would think the Accessibility Canada Act would supersede the Energy Efficiency Act. I will be contacting my MP. I will never purchase @Rogers for my own home for sure!
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KyFlo (@flop78) reportedwtf yet another monthly fee increase for @Bell internet. Like it runs on oil ? What's @Rogers offer? Just waive that damn "price increase without notice" clause already!
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SAMIR PANDYA (@ss_pandya) reportedThis is @Rogers service for you friends. Zero network since 3 hours, no response on calls, and chat queue number is 80! Kudos to all of us who pay three times the US prices in Canada for such a wonderful service! Way to go @Bell and @virginmobileusa !
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24 (@tishoncf) reportedI have to say I dont blame @BlueJays I blame @Rogers for not investing enough for a team that led you to the world series last year. This is poor business decisions.
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Maria Minutillo (@mariamin59) reported from Kitchener, Ontario@MapleLeafs @Rogers I support #Easterseals, however I heard that you abandon kids when they reach 18 years of age 😔
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Faizer (@faizvirji) reported@Rogers I was trying to sign in tonight and you literally told me I am not eligible despite spending obscenes amount of money on your service. Is this what you do? Because if so, I am entitled to a very big refund
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Victoria Joss (@VictoriaJoss) reported@RogersHelps I haven’t used the tv remote for so long, I’m nervous attempting to find the audio settings. Not sure who to hire to help solve this.
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PJ (@PrashBerry) reported@RogersHelps Is there a problem as to why Rogers is unable to provide uninterrupted service for television? I have been unable to watch The Masters or the Orion landing without experiencing constant blackouts. It is beyond frustrating.
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💙🧡🇨🇦Mkmecrzy🇨🇦🧡💙 (@mkmecrzy) reported@Rogers your customer service is useless, no internet since 7am - it’s now 10:15pm. You can’t get through for a status update and your stupid app is down for maintenance!
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Bonnie Lee (@stitchlady) reported@RogersHelps I have reached out to tech support on previous occasions when this happened and all they do is reauthorize my modem etc etc. The issue keeps happening! Its always during a game on the 4K channel so obviously this is part of the problem!
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GotALight? (@OldePunque) reported@RogersHelps I have been in the queue for Rogers mobility technical support for just over 2 hours now. Is there any point in continuing? Will anyone answer at some point?
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Mike Drake (@MikeD340706) reported@RogersHelps Many times over it went to the CCTS and I'm still waiting and I sent an email to the ombudsman. 10 years as a loyal customer and this is how Roger's treats its customers. I left and went to bell and now they want to charge me an early termination fee for a phone they lost.
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PhynixDS (@DanielSPhynixDS) reported@Rogers having trouble getting pin codes to verify my E-Mail, checking to see if SMS is being blocked but can't find it in spam list. would be better if you still had the phone number easily available.
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Joey Zigler (@JoeyZigler54) reported@l3v1at4an @Prxodiigy @Rogers Get this piece of **** out of my country
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Shane Ruys - 🇨🇦 (@KingstonAgent) reported@Rogers Trying to remove a “Unison-add on” as I have no need for it & no idea why it’s on my bills. Try it online and get a “sorry something went wrong and we’re working as quickly as we can” message, so try online chat to wait 2 hrs in queue only to be dropped. Brutal “service”
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John Kiefte (@JohnKiefte) reported@RogersHelps The price of my equivalent bundle is going up over $50 a month. Why on earth would I stay with Roger’s? After decades of being a loyal customer.
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Lynne Pelser (@LynnePelser) reported@RogersHelps Oh my goodness… I would never have thought of that !!!! Yep that’s sarcasm … Your response is as blatantly lacking in customer service as expected @CRTCeng @Rogers
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April (@canadianaf1) reported@ToddHeintz @Rogers @BlueJays I worked as a customer service rep for 12 years with Rogers. Believe me when I tell you..they don’t care.
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SAMIR PANDYA (@ss_pandya) reported@RogersHelps Yes I did after almost 3 hours. They mentioned it was network related issue and it got fixed after 12 hours! Surprisingly my wife and neighbors who are all on Rogers have no issues at all! Its my business phone and I lost 12 hours of work without satisfactory explanation. Thanks
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Zohreh (@Z_T_1348) reported@RogersHelps @KjennerBrian Never trust them. They lie and will never return your money. Their bills are so complicated that no one understands the charges. You end up calling them, wasting at least two hours, and getting nothing in return, just a complete waste of time.
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Howling at the Moon 🐺 (@Jane_Gillon) reported@Rogers I’m glad you understand but that doesn’t really help anything. I will be spending my time avoiding as many “smart” products as possible. There is a big difference between incentives and force. 95% of the people would never turn off the standby feature.
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Jordan McIntosh 🇨🇦🇺🇦 (@bobpoh4) reported@RogersHelps Thanks, I can see the outage in the area, but doesn't seem to show an estimated time.
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Uncle June (@Chessongrass1) reported@MapleLeafs @Rogers wtf is this…. Like seriously
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Harshit (@harshitshah436) reported@RogersHelps I’ve been a victim of what appears to be a fraudulent transaction on my Rogers Bank Mastercard. I was forced to withdraw cash from an in-store ATM due to a “digital payment not working” situation, and ended up being charged excessive and undisclosed fees. @Rogers
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Hritik Chawla (@hritikyt) reported@Rogers I have been charged for activation fee which was supposed to be waived off. Your rep assured me that they will send me a link and I will have dispute through that link. Never received that link.
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Vishnu Sheth (@vishnu_sheth) reportedHey @Rogers, seems like the home internet broadband is down. Again. Can someone please help?
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Karan Arora (@karan16000) reported@RogersHelps Also your ** AI robot ask stupid questions no real human being to talk
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Jean C Rodas (@Antihero_07) reported@RogersHelps I’m working from home and again not service in the beaches area. Worst service ever seriously.
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David Cortesi (Toronto Wise Guy) (@YYZ_GY) reported@MLBNetwork @RogersHelps I was just about to try resetting my boxes, but I noticed it's doing the same thing on the Xfinity app. It's a universal problem - not localized to my box(es). Any plans to rectify this as I feel like I'm wasting money on programming I can't fully enjoy?
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Jonathan Spivak (@jonsp01) reported@RogersHelps Rogers Xfinity Streaming App (RXSA) doesn't stream live TV nor plays back saved programs from the cloud PVR on Android 16 (cell phone & tablet). My old S8 phone running Android 9 has no problems with the RXSA. This problem was fixed, now it's an issue again?