Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Montréal, Edmonton, Brampton, Vancouver, Markham, Beaumont, Surrey, Midland, Simcoe, Kitchener, Cambridge, Milton, Oshawa, and Halifax.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
TV | 6 hours ago |
|
Montréal
|
Internet | 7 hours ago |
|
Edmonton
|
Wi-fi | 8 hours ago |
|
Brampton
|
Internet | 8 hours ago |
|
Toronto
|
Internet | 9 hours ago |
|
Montréal
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Free & Fair (@CanadaMate) reported@Rogers what a disappointing experienced conversation with your top rep today. Never have i thought Roger's CS support level has gone to so low quality now What a terrible start of the day speaking to someone from Rogers
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rajesh dey | graphicswala (@rajeshdey_27) reportedDespite requesting service disconnection and being assured by customer support that the SIM would be deactivated and charges adjusted, I continue to receive bills with additional charges. Please investigate and resolve this immediately. @Rogers @RogersHelps #rogersscam
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Emmett McEachern (@EmmettMcEachern) reported@RogersHelps my internet (home wifi) is down again
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Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported@RogersHelps It has started buffering once again. This app is an absolute hot garbage. You need to ask Netflix or Amazon how they make their streaming effortless.
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Yasin Nizami (@ynizami7) reported@RogersHelps Only if they can answer calls, waiting in queue for over 20 mins is you strive for? Only to not getting your problem resolved and had to call again. It SUCKS!
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Anna Bana (@anzalene91635) reported@RogersHelps is anyone else having trouble with mobile internet? Currently 24hrs without internet on my phone. Customer support said they will escalate the issue but no help as yet.
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Grittygirl88 (@grittygirl88) reported@RogersHelps anything wrong with your customer care lines? I called on a Tuesday at 7 pm and I was not able to get through to any specialist. Also no answers on the social media handles.
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Angry Goat (@DeGuti93) reported@Rogers You guys are the worst telecommunications company in world entire world….
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Bonnie Lee (@stitchlady) reported@RogersHelps @TheKarltopia Rogers used to have a callback option -it was very convenient but it was discontinued a little while ago. Too bad.
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Jessica ⚕ (@La_PsyChiq) reported@nestapendragon @Rogers Don't look at me...I get 𝘮𝘺 terrible customer service from @TELUS
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Michael DelPiero (@MikeDelpieroX) reported@KobiCasey @RogersHelps “Please DM us” = the scripted AI bot response loop. 5 months, no refund, endless hold times, and public replies pretending to care while the real support disappears in private DMs. If Rogers wanted to help, they’d call the customer directly. #Rogers
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Behrose Agha (@MullahBehrose) reported@Rogers I have been calling for the last two days regarding my bill. The wait time goes more than an hour then the CSR (mostly from India) finally attends and takes about another 40 minutes, putting me on hold in between multiple times and finally hangs up, without resolution.fyR
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Steph (@Stephy_72) reported@RogersHelps @Bell_Support please take me as ur client as Rogers customer service is horendous and can’t read either. Tony Staffieri, CEO of @RogersHelps more training and ur CSATs most be really low
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reportedDoes anyone real even work at @RogersHelps @Rogers anymore? Guess what, I'm not paying my bill until you ******** FIX THE PROBLEM I've been dealing with for two months. If you don't want me showing up to your TO office, you'll get someone on the phone. 🤬
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BWalker (@Bwalker9313) reported@RogersHelps any outages in Calgary right now? My modem has a solid red light. Internets not working
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Lt (Retired LAPD) Frank Columbo 🏴🇨🇦 (@jsam10983741) reported@RhonaRaskin @RogersHelps @Shawhelp I feel your pain. I’ve had cell issues for some time. It’s not my phone but Roger’s. Text messages are delayed and/or I don’t receive them. And my phone defaults to Edmonton time? When I dealt with Shaw previously issues were better resolved and promptly.
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Mark Puddephatt 🐝🇬🇧🇪🇺🏁 (@mark_pud) reported@Rogers outage in Richmond hill, ON for 2 days. Your outage tracker just updates the fix eta by one hour each hour. Useless without a proper eta
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Elizabeth Bryant (@wheelgirl77) reported@RogersHelps Service is down in Whitby on Waller Street. Outage map is also down. Any info or ETA on this?
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Jarrell G (@jarrell) reported@RogersHelps I’ve been without home phone, TV, or internet service for over 17hrs. Customer service isn’t available through phone support. This length of downtime is unacceptable without proactive contact or an easy way to connect to support. Forcing people online while home internet is down
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Alexis Gee (@lexomatic) reported@RogersHelps I have but a) i cant sign in to use your chatbot and b) nobody can answer my call . I need to speak to an agent and have spent hours because the aupposedly resolved issue isnt resolved at all
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Jey (@Slxmjimmy69) reported@Rogers I need help, I am still struggling to get full service in Mississauga, as soon as I drive off the 401 in meadowvale I lose service down to 1 bar and I have no way of calling someone or anything even when I am outside.
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Karl Zenith Nieva (@TheKarltopia) reported@RogersHelps In the future??? @TELUS has had this for over a decade I believe. Nice way to lose a customer
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Officially HarjjiB (@HarjjiB) reported@RogersHelps I did, and they sided with merchants TOS ( terms of service) and said I don’t have a dispute as the merchant doesn’t offer refunds.. if the merchant offered refunds then why was I disputing the charge
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King Jr (@JrOsoarrogant) reportedDamn wtf @Rogers @RogersHelps whats up with ya’ll network I ain’t got no data since yesterday
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squirtldmishrts (@squirtldmishrts) reported@RogersHelps @Sportsnet fix your game feed. Your background ads are messing with the quality. Can't see the ball, bat, batter or all three.
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Esselment (@njdessie) reported@letaindomain @Rogers Don't do it!!!!!! You will be on the phone trying to fix the bill for months!!!!!
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Martin (@O_Grech_kin) reported@RogersHelps @Rogers Had connection issues for months now. I have contacted you in the past regarding this. I was told to contact your bundle team who never answers. I just did online chat and your agent gave me the run around. I just need a modem upgrade. Can someone help me?
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John (@sneaky2255) reported@RogersHelps what's going on in Brampton ON? Internet is down and I've seen a few others say they're facing the same issue but there's nothing on your outage map.
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Nosrep Ekafa (@nosrepekafa) reported@Rogers why do you guys suck so bad?! Hours wasted on your customer service today just to be put on hold for the 10th time. Absolutely brutal! I’m a new client and already wanna cancel.
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Sanka Jayasundera (@Zenblime) reported@RogersHelps Its on both. I tried doing on the phone and through online and I am not getting feedback on either. I shouldn't be in a situation where a phone with 100% charge dies before I can connect with rogers. My issue is I got a new watch but its not connecting to the plan.