Rogers Outage Report
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
-
Internet (60%)
-
TV (14%)
-
Wi-fi (10%)
-
Total Blackout (8%)
-
Phone (5%)
-
E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: LaSalle, Kitchener, North York, Medicine Hat, Seaforth, Toronto, Brampton, Edmonton, Fort St. John, Vaughan, Surrey, Barrhaven, Waterloo, Oakville and Markham.
| City | Problem Type | Report Time |
|---|---|---|
 LaSalle |
Internet | |
| Kitchener |
Internet | |
| North York |
Internet | |
| Medicine Hat |
Internet | |
| Seaforth |
Phone | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Cyrus R
(@itsCyrusR) reported
Hey @markhollandlib I live in L1Z area and we have no internet and cable since the storm. Do we have any laws that protect us and compensate the users when @Rogers have not been actioning our tickets? Was just told they have no idea if our issue has been looked by technicians.
-
Jim Calder 🇨🇦
(@progright) reported
@dalybeauty @RogersHelps Not just this. We were without power for days relying on what was some of the worst cell reception I’ve ever experienced in suburban Toronto. I had to go to Oshawa before I got clear reception.
-
uhh
(@gh0staholic) reported
@RogersHelps well hurry up god damn, cant do school work😭
-
LadyLuvsSports 🇨🇦
(@LadyLuvsSports) reported
@RogersHelps The storm outage for us lasted ONLY 12hrs! We were back up & working Sunday morning! THIS IS RIDICULOUS!We’re now heading towards the 24hr mark w/o Internet/Ignite! No update, zilch! I don’t get how we lost Rogers all of a sudden when there’s no issue in our area?
-
Katya Murray
(@KatyaMurray) reported
@fizz_ca Time to switch to @Rogers where real-time support would have restored my cellphone service instantly. This is truly embarrassing and unacceptable. Do better. I’ve been a loyal customer for many years.
-
Wynne
(@Wynndam1) reported
Wow just had a support agent for @RogersHelps admit that they have no idea what is wrong with the local internet and that the person I spoke with on the phone literally lied to me
-
A Day in the Life
(@Looking4Player2) reported
@RogersHelps @JohnBon11764970 Which of your links do you think offered more in site to the issue at hand. The chat with no information or the outage page that says TBD. Keep running people in circles for the same none answers.
-
Ms Rothwell
(@RothwellMrs) reported
@BaySouthpaw @Corinna86751945 @RogersHelps My condolences for your loss. Rogers is deplorable, horrible customer service. I’m sorry you had this extra stress during a very difficult time.
-
raincoaster
(@raincoaster) reported
@RogersBiz Okay but what’s the cause of the outage? Aren’t the cables underground?
-
Alyssa Mae Lopez
(@greenyaly) reported
@Rogers so how can my brother pass his exams when your internet is not working well? We have been complaining for the past months and no improvement at all!!! If he fails, this will be your fault!!!!
-
Kiwadiangaming
(@kiwadiangaming) reported
@RogersHelps any word on the greenbank baseline area. Power came back on around 4 but net has stayed down. I know the teams are hard at work, are they also working around the clock? Thanks for the reply
-
Aaron King
(@GetBIYT) reported
@Rogers #rogers my service is out yet again!!
-
katrinkets linkets
(@katrinkets) reported
@RobHoey @RogersHelps Same. K1C still down since Saturday
-
B7
(@B772417790) reported
@daynabreezy @RogersHelps I have Fido who is owned by rogers and I have no problem other then 3 cell phone 200.00 totally unacceptable
-
David Anderson
(@DavidAn38834176) reported
@RogersHelps I heard from a a friend who's good friend is a tech on the field that the damage is so extensive it could take weeks wonder of its true
-
Michael Lifshitz
(@IllumAbilities) reported
@RogersHelps So my mother, who lives in same area as me, went into Rogers store and was told Hydro cut power to Rogers tower to reroute electricity to customers who did not have so at least all have power (which I get) and could be up to 72 hours before service restored. Which story true?
-
JL🇨🇦⚔🇺🇸
(@luka_jon96) reported
@RogersHelps going on 84 hours now in Uxbridge @RogersHelps @Rogers we pay way too much for this crappy service !
-
Raynard
(@BaySouthpaw) reported
from
Clearview, Ontario
My 95 yo mother-in-law is in palliative care. My wife tried to cancel her phone and cable today. Both Rogers and Bell made it incredibly complicated. The Rogers rep asked her why. She broke down on the phone (you can’t even cancel in person). Do better, @RogersHelps.
-
Deerfield Dark Dave's Doordash
(@RawBennett) reported
I think I found out why my @rogers service is so ******. I'm not singing to it. "Sing into Ignite WiFi Hub on the app or Ignite WiFi hub website."
-
Nancy Morris
(@NancyMorris) reported
@RogersHelps "RogersHelps" - that phrase is now laughable! Expect a mass exodus to @Bell. Even if hydro cuts are your main problem re #OttawaOutage, giving no updates or canned/insincere answers is beyond insulting.
-
Marco Z
(@zuegg13) reported
@Rogers @RogersHelps what’s up with the network?? Text messages are not going through!! Location Richmond Hill.. #rogersoutage #rogers #network
-
A Day in the Life
(@Looking4Player2) reported
@Rogers @JudyAnjowski Its frustrating being directly to pages that knowingly do not have the information people are looking for and then the cur and paste empathy. Ottawa West is a mess and the outage some what understand able but cant keep telling us to stand by with no details for 3 days.
-
Jon Hunt
(@huntj1283) reported
@RogersHelps Internet has been down in Kitchener (N2G Postal code) since around 1. Any updates on when it's going back up?
-
Aaron King
(@GetBIYT) reported
@RogersHelps I just tried your online support , no response in 2 hrs
-
Brent M.
(@brentoage) reported
@RogersHelps When will postal code area L9P have service back? No cut and paste answers, please. I need an estimate.
-
Rosey_tc7
(@RoseyTc7) reported
@RogersHelps Any service updates for Uxbridge for Rogers ignite customers?
-
Gladys R. Bates 🇨🇦🇨🇦🇨🇦🇨🇦
(@GladysRBates142) reported
@Rogers, @Bell, other service providers: listen up. How about giving free service to Ottawa + Uxbridge or anywhere there is significant storm damage? People might go over there allowed minutes to deal with problems. Have a heart for God’s sakes!
-
Pete Patterson, Spatial Cadet, 𝑥R Dev
(@OttawaPete) reported
@dalybeauty @RogersHelps If I'm not mistaken they did this during the ice storm and possibly the tornado outage.
-
dumb lad
(@acapelagitarist) reported
@RogersHelps can we get at least a rough estimate of when to expect our internet to return? 3 days of no service and the most youve said is "we are working on it" which tells us nothing. Are we expected to not have service for several more days or sooner? Set some expectations gd
-
Aurelia Cotta
(@AureliaCotta) reported
Bad enough I have COVID but I am stuck upstairs in my room with no cable TV, (Thanks @RogersHelps our box is still broken and the worst, crummiest “Smart” TV ever Thanks @SamsungCanada ) Seriously, we all know how bad hospital TV is…this is WORSE