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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 54% Internet (54%)
  • 16% TV (16%)
  • 14% Wi-fi (14%)
  • 6% Total Blackout (6%)
  • 5% Phone (5%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Montréal, Oshawa, Calgary, Halifax County, Richmond, Toronto county, Toronto, Fredericton, Collingwood, Courtenay, Surrey, Vancouver, Ottawa, Brampton, and Mississauga.

CityProblem TypeReport Time
Montréal TV 2 hours ago
Oshawa TV 2 hours ago
Calgary Wi-fi 2 hours ago
Halifax County Internet 3 hours ago
Richmond Internet 3 hours ago
Toronto county Internet 4 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • Charlii_aBB
    Charlii (@Charlii_aBB) reported

    @RogersHelps Lol, I can't make or take calls that is the issue and the chat is so overloaded it just keeps booting people out. I did get tech support earlier via chat very early this morning they said you need a new SIM. I said ok please send me one. On no, they don't do that you have to call customer support. Go through the whole exercise again for customer service to say you have to contact tech and they will send you one. Honestly, I am ready to turf the phone in the fire pit and cancel Rogers.

  • allkindsXO
    SG (@allkindsXO) reported

    @CGhembu @RogersHelps No solution

  • jeffster1970
    Jeff W (@jeffster1970) reported

    @RogersHelps @MaretJaks Not just women though. I had a Rogers rep come to my house and start complimenting me in a way that women typically don't complaint "older men" (she was in her 20's). Very awkward. VERY awkward. But I guess whatever gets you the sale.

  • Stank_Clientele
    # (@Stank_Clientele) reported

    @Sportsnet The broadcast is down. $30 a month for this @Rogers ?

  • ninjachyck
    Cosmochyck (@ninjachyck) reported

    @RogersHelps I need my bills from 2024. You do not provide them online. And then uou want $20 a bill to provide them??? You want us to go paperless and then charge me for MY information??? Help please

  • spdbmkj
    SD (@spdbmkj) reported

    @RogersHelps Where are the folks? Nobody is available on chat, Holding phone lines for hours but still no one to connect with. What is happening? I need someone to DM me at the earliest to resolve my issue.

  • rebeccayu
    Rebecca Yu 🇨🇦 (@rebeccayu) reported

    @RogersHelps This took 45 minutes and an escalation to get a simple question answered correctly and to a long term customer who pay on average 600$ per month.

  • HoneyboyWilson6
    Honeyboy Wilson (@HoneyboyWilson6) reported

    @RogersHelps Rebooting the modem fixed the problem. I didn’t think of that first because the other apps were working ok.

  • ejonezbonez
    ejonezbonez (@ejonezbonez) reported

    @simmonssteve This will be a disastrous tenure for Chayka and Pelley. Potentially career-enders, not that Chayka had a great one so far. And poor Mats through guilt by association. Good job for destroying a Leaf legend. @mlsepr @Rogers

  • AilaniDarshan
    DARSHAN AILANI (@AilaniDarshan) reported

    @RogersHelps Your response pretty much sums up how Rogers wants to deal with customer complaints. I will pay my outstanding and port my number out. It’s extremely sad to see such customer service even for sub standard service and connectivity.

  • rgross36
    BURNSY99 (@rgross36) reported

    WTF is that dude doing with his TONGUE in the FREAKY ad where he cries MUM? looks like he has saliva dripping off it. SICK man SICK what @ROGERS selling us?

  • alperdama
    Alper Dama (@alperdama) reported

    @Rogers So how does @Rogers show "internet usage" at an empty apartment while I was hospitalized abroad? TWO possibilities: 1. Router standby signals logged as "usage" 2. Data manipulation to justify billing Either way - FRAUD. Filing CCTS complaint with all evidence TODAY.

  • Ch9seFan
    Matthew Kendrick (@Ch9seFan) reported

    @RogersHelps Hurry up and get this **** fixed. 4 days in a row now if random internet outages. 3rd time today since 10. Like 5 times yesterday. Had to watch half the race on Friday night on my phone cus the internet kept going out.

  • PongVamos
    CKM (@PongVamos) reported

    @Canucks @NHL @Rogers $5 event menu? Wtf

  • therealpuss21
    Brad Cutler (@therealpuss21) reported

    @PorscheJunkie99 @jonassiegel @Rogers How in sweet **** is he a criminal? Good pick absolutely not but that’s a wild accusation of criminal

  • nite_awol
    Anonymoose (@nite_awol) reported

    @Canucks @Rogers FIRE WHOEVER SUGGESTED DORION WAS A GOOD CANDIDATE YOU STUPID IDIOTS.

  • pianoteacherkim
    🍎 🍏 (@pianoteacherkim) reported

    @RogersHelps outage in Cityplace area downtown Toronto- I have reset the router but it has been out all day. Please advise.

  • peggyfulcherxx
    Mary Fulcher (@peggyfulcherxx) reported

    @Rogers dear Rogers/Shaw. Your customer service sucks. 1 month I have been trying to get into my shaw email account. CIRCLES. You are NO help. How can sending a code to the email I can't access be helpful???? Please please hook me up with someone who can actually help. FtrXcstmr

  • Ghostghostgoose
    Ghost Ghost Goose 👻👻🪿 (@Ghostghostgoose) reported

    @Canucks @Rogers Hire Dorion you stupid ***** Can’t even win a ******* lotto

  • T_Messam
    Meekz (@T_Messam) reported

    @Rogers your customer service has gone to the dogs.

  • paul__sullivan
    Call me Sully 🇨🇦 (@paul__sullivan) reported

    @RogersHelps We'll see. System problems didn't allow them to complete the work and they promised to call back in a day or two with confirmation. 🤷

  • Arthur632563042
    Arthur Zhou (@Arthur632563042) reported

    @RogersHelps I tried below steps but no luck: Reset Network Settings (iPhone + all devices) Reset hotspot/APN settings(change to mobile.apn) Toggled Maximize Compatibility ON/OFF Change manual IP, proxy, many other DNS Removed all VPN profiles All DNS can not work normally

  • CrescendoCove
    Greg Weir (@CrescendoCove) reported

    @RogersHelps I've been through the ringer with the Credit Department, Customer Care, someone higher up in Customer Care. End result; I still have to pay, but I can launch a complaint against the first person I talked to--presumably to get her fired. She's the only one who was nice to me.

  • DjAnganu
    ANDY (@DjAnganu) reported

    @MapleLeafs @Rogers Sure. One bad year and yall get first pick. Just say #NHL is rigged lol

  • MooCowRawrz
    nothing but volcanic vipers (@MooCowRawrz) reported

    @RogersHelps It was the **** *** Sportsnet app and **** this so response bullshit Weird it only happens to Blue Jays and Raptors games your mad im using a cable login and requiring a once a month login ***** the cable is payed for stop ******* me over ON THE TEAMS YOU OWN

  • SamSunga3yr
    Sam Sung (@SamSunga3yr) reported

    @RogersHelps "I have already tried calling multiple times over the last 2 weeks, including a recent wait of over 80 minutes with no response. It is unacceptable to force me back to a phone line that doesn't work for a problem your system created by adding 2 unauthorized lines.

  • TisforTracy
    Tracy 🇨🇦 (@TisforTracy) reported

    @MapleLeafs @Rogers I feel sorry for all the fans. It’s like MLSE is purposely trying to fail as spectacularly as they can.

  • SWSniper07
    The Toilet Trader 💙 (@SWSniper07) reported

    @RogersHelps All you do is push people to an online chat bot why don't you actually call me with a human being so we can figure it out sending me to chat bots with zero customer service proves my point in court

  • Habs_Fan__
    Habs Fan (@Habs_Fan__) reported

    @RogersHelps are you guys able to check my plans price as I switched online and on the email you sent its not the same. I tried calling but you are too busy and hang up lol Can you check or did Rogers nerf that ability for you?

  • tgpkingslayer
    tgp (@tgpkingslayer) reported

    Rogers Canada get cancer worst ISP & cable provider of all time simply embarrassing. @Rogers #rogerscanada