Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Bells Corners, Kimberley, Vancouver, Toronto, Winnipeg, Montréal, Calgary, Charlottetown, Mississauga, Regina, Fredericton, Waterloo, Toronto county, Sherwood Park, and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Bells Corners
|
5 hours ago | |
|
Kimberley
|
Wi-fi | 11 hours ago |
|
Vancouver
|
Internet | 16 hours ago |
|
Toronto
|
Wi-fi | 16 hours ago |
|
Winnipeg
|
Phone | 17 hours ago |
|
Toronto
|
Internet | 18 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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ＲẸ𝔹乇ㄥ 𝐖ⓘ𝔱𝔥 𝒶 ６ ŞⓉг𝕀𝓷ⓖ (@PingYong1634207) reported@HILITINGHOCKEY @Rogers @Sportsnet Rogers sucks the most. Years ago I worked for them and quit because of the way they did business.
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Charlii (@Charlii_aBB) reported@JayGenXer @Rogers I am at the point where I believe they never had any intention of taking the call you just get put into the abyss of elevator music for eternity.
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Boris Slobodin (@bslobodin) reported@kovyrin @RogersHelps oh lord, yea. i switched 3 lines and 2 apple watches to bell few months ago after i couldn't get anyone to fix cellular on a replacement apple watch. literally hours and store visit wasted. awful service. non existent support.
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brokencool (@brokencool) reported@RogersHelps Your site says nothing but your tech support message says outage - confusing - can you DM and I can share address?
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Tony (@Tony45190554669) reported@Rogers Day 1 trying to connect a service with a failed app and AI customer service garbage = negative results with Hating Rogers! Day 2, 10 minutes total and speaking to a human being = Problem solved! You need to rethink this and appreciate your humans more!
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Jimmy Korderas (@jimmykorderas) reportedWas on hold with @Rogers for 2 hours yesterday before getting hung up on an hour and 20 minutes today waiting to speak to a costumer representative. I don't want an AI conversation. I don't want to email anyone. I want to speak to an actual human to help me with my issue.
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Michael DelPiero (@MikeDelpieroX) reportedHi @Grok, Did a Rogers technician, Keith White, die after falling from a ladder while replacing an aerial cable at a customer's home. Did a federal safety officer later find that @Rogers had failed to implement and monitor its preventive-maintenance program for workplace hazards?
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Wines and Vines (@WinesandVines) reported@JayGenXer @Rogers Dude, leave those crooks. I don't give them a dime of my money. Been almost 20 years. I'll never go back. Once a crook always a crook.
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ok (@kb30309) reported@yyzsportsmedia @Rogers @Sportsnet is such a garbage company
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Rita (@ritasummerstar) reported@RogersHelps you just disconnect calls now and tell customers to call back later? What ******** kind of customer service is that?
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CanuckArgento (@CanuckArgento) reported@JayGenXer @Rogers You’re gonna get an Indian that you won’t understand and can’t speak proper English anyway might as well hang up now
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Allan 3 (@Agent365) reported@RogersHelps Thanks. If I could solve the problem through the AI agent, I would have already done that through the Rogers app or online. When I pick up the phone to dial Rogers, at that point it should be a human ready to help for issues that can’t be solved through the app or online.
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Randal (@RandalDucharme) reported@JayGenXer @BrendaShawPEng @Rogers They do it in purpose to make it harder to receive service or cancel your plan. Can't cancel if you can't get through.
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DUHMEZ (@duhmez) reported@UnpluggedRetro @RogersHelps Just tell her to tether Wi-Fi to her phone. It's easy. No problem. There's no reason to lose Internet
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BURNSY99 (@rgross36) reportedHEY @MAPLELEAFS fans. YOU wonder why #LEAFS ticket prices are SKYROCKETING this year?. Ya see their HAPLESS OWNER @ROGERS spending BIG $$ on BELOVED @BLUEJAYS. I mean a HALL OF EXCELLENCE WTF? So HOCKEY fans PAY the BILL. Thats all LEAFS are good for anymore. MILKING HOCKEY FANS
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JayGen 𝕏 er🇨🇦 (@JayGenXer) reported@DanMac2014 @Rogers They have the monopoly.. zero customer service and zerofks
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David (@DKathary_) reportedIs @rogers internet down? @rogershelps
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Rina Alexis ♏♋♏ (@Rinah75) reported@ImpatienTourist @Rogers Didn't get me anywhere and i spend hours and hours on hold with them. @Rogers has THE WORST CUSTOMER SERVICE IN CANADA. I'll be switching carriers in December when my contract ends!
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Sanwin (@sanwins) reported@JayGenXer @Rogers Suckiest and most dishonest company possible. Claims support is 100% Canada based and then quietly ships it abroad. Last month I wait 3 hours on hold.
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Unplugged Game Boy (@UnpluggedRetro) reported@RogersHelps my mom has no Internet therefore no more tv. She’s going to call me to talk. Please fix her tv and Internet .
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Banana King (@BananaKingonX) reported@JayGenXer @Rogers Just go straight to the @CCTS_CPRST. Don't even waste time with Rogers' "customer service". You won't believe how fast they accommodate you after you file a complaint.
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YesavageIsKing (@XDUB1007) reportedThe Jays should only play on AppleTV, cancel Sportsnet @Rogers
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BonBon (@barrie_bon30191) reported@JayGenXer @Rogers @Rogers sucks
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Terry Murphy (@tyjac2) reported@RogersHelps It seems to back for now What kind of customer service is getting back to someone 12 hours later that’s pathetic
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David Kehoe (@davidk101) reported@RogersHelps Roger’s service not working in Saskatoon?
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Sir Ahole🇨🇦🇮🇪🏴🏴 (@aarsenault72) reported@JayGenXer @Rogers Teksavvy has hreat customer service, but almost never need to call em. Maybe once in almost 2 decades. Had Teksavvy for maybe 12 or 14 years, then had to switch back to Bell for fibre ( before Bell was forced to share infrastructure), because Teksavvy was being crushed with slower speeds. I despise Bell. Their customer service is even worse then Rogers. I switched to Rogers cable high-speed because I just couldn't take Bell anymore. Rogers sucked as well. Finally, Teksavvy secured a high speed Fibre network a few years ago and I switched back.
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celeste 🌼🌞 (@celestee3) reported@RogersHelps My term doesn’t end for 90 days, it seems a bit early for these emails?? Especially repetitive ones? I called the help number and they also said there’s no way to turn them off
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Mel (@Mel_1245) reported@RogersHelps how can someone inquire about billing issues if it’s been 3 days and I can’t reach anyone. You just wanna take more money every month? #rogers
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Michael DelPiero (@MikeDelpieroX) reportedHi @Grok did @Rogers Fido let fraudsters access one customer’s account 5 times, even after he added a security PIN and secret questions? And did Canada’s Privacy Commissioner find employees bypassed authentication, exposing his personal info? Why so little attention? @RogersHelps
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Clint (@clintculture) reported@Rogers @RogersHelps Tally of attempts to get this handled to date: 1) 8 calls to the customer service line, each with no help because you don’t get to talk to anyone. Rogers says there are too many calls and won’t let you hold, they kick you off. 1/x