Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 27: Problems at Rogers
Rogers is having issues since 09:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (5%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Sept-Îles, Toronto, Vancouver, Kitchener, Hamilton, Edmonton, Cambridge, Vaughan, Fredericton, Montréal, Surrey, Mississauga, Burlington, Scarborough, and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Sept-Îles
|
Wi-fi | 3 hours ago |
|
Toronto
|
Internet | 3 hours ago |
|
Vancouver
|
Internet | 7 hours ago |
|
Toronto
|
Wi-fi | 11 hours ago |
|
Kitchener
|
TV | 11 hours ago |
|
Toronto
|
Internet | 13 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Gustavo Soto (@kutupla) reported5 minutes answering stupid prompts on phone to reach a representative only to be told you have too many calls and disconnect the line @Rogers you need to do better. I’m trying to setup a home internet move, should be easy enough to have a self service option under my account.
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Nicole Thomas (@Travelling_Nic) reported@RogersHelps Yes I am sure they will be able to, but what you don't understand is that it will be WEEKS before I can get through to speak to someone and I'll be stuck paying for services I do not need an ld cannot afford. Your system is broken.
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Paul R (@doonboy) reported@RogersHelps Resetting network settings did not work.
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Jamie Smith 🇨🇦🍁 (@gunner101) reportedbeen on hold for 2 hours with @Rogers #fail #needbetterservice
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TheCommonMan (@TheCommonLawMan) reportedI have worked at and used services from @Rogers and @TELUS who have made me face issues in the past but it was never this pathetic. Please guys find a way to enter india and kill these companies for good. Telus your AI branch is here just invade with telecom.
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me 🇨🇦🇺🇦 (@NanananaBrown) reported@shawna_r80 @RogersHelps I made a a typo 2 hrs 10 minutes. Not 1 hr and 10 minutes. I never said just 10 minutes
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Magz (@MaggieZiade) reported@Rogers I’ve been trying for over 2 weeks to speak with an agent . Each time your AI operator hangs up ! How do I cancel all of my services ?! From a loyal customer for 25 years !
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comm eng (@CommEng) reported@Rogers @RogersHelps It "fixed itself" at 20:20 PDT because upstream rerouted to Cogent. Rogers did nothing. Second occurrence in one day means it's a pattern not a blip. Are you monitoring your PCCW peering at all, or is your outage detection just waiting for customers to tweet?
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Bonnie Lee (@stitchlady) reported@RogersHelps I can watch the games on my TV, that’s not the issue. I’m just wondering why suddenly Blue Jays games are not on the Sportsnet app when they have been for the longest time. Who or what is Sportsnet+?
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XC Techs (@xctechs) reported@RogersHelps I've been on hold w@ cust service 4over 30mins after being transferred from Credit Operations. 4 past 20days, everytime I call "We're extremely busy, call back later." Now myaccount past due, new bill has been issued, and I've been charged late fees because I can't reach anyone.
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Paul R (@doonboy) reported@RogersHelps brutal experience with support. Hung up on me after being on hold for 2.30 hours.
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BunchOf (@bunchofJss) reported@Canucks @Rogers Damn Canucks really proud to post a video that shows they’re dissapointed about who they had to take…. And his dad is the coach. Yikes
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Jon Russell (@jonruss58570719) reported@RogersHelps This was solved today by the Rogers team - and with awesome service. I would suggest a greater number of tech reps between 9pm and midnight - I spent 2.5 hrs waiting and got nothing.
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ridi (@riditweets) reported@RogersHelps Multiple people tell me they call and it goes straight to voicemail when others call the same time and it gets through. Also, my bill has gone up twice in the last year, with the lack of consistent service and no customer service help I demand a reduction in my bill
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Gustavo Soto (@kutupla) reported@RogersHelps No call back option either? You’re not really trying to improve your customer service..
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Azhar A Bajar (@azharbajar) reported@Rogers your service is terrible I am trying to reach to CSR for last two weeks but each time the call drops due to high volume of calls. It does not even give me chance to be on the line and wait. Please give me a quick solution.
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Jess Gibbons (@JG_GizmoJones) reported@Rogers is by FAR, the worst company to deal with Canada in terms of Customer Service. I am on DAY FOUR of trying to get in contact with someone there with zero luck including waiting on hold for 1.5 hours yesterday. SMH
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Chris P Bacon (@pozpiggy86) reportedHey @Rogers, since @koodo has decided to start outright gouging me after 18 years of loyalty, they are about to lose a customer. What kind of deal can I get if I move all SIX of my phone lines AND my tablet line over to you guys? I've had enough of being gouged.
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MaddietheCat🍁🇨🇦🇬🇱🇩🇰🇺🇦 (@foreverdjm) reported@RogersHelps @kate1woods I'm the OP. Waited for my call to tech support to be answered for 1 1/2 hrs, only for my call to be dropped. This is on and off problem that's been going on for over a year. My internet causes my phones and TV connections to go off and on repeatedly through buffering and pauses.
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Dave (@Goodwaaan) reportedWhat is the next step to resolve an issue @Rogers ? I literally cant even get on hold in your queue . Is the next step the ctrc ?
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Shelley Duggan (@drslmd) reported@RogersHelps This is terrible service. I have to spend another 30 minutes trying to get someone to do something
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RitaQ🇨🇦 (@RitaQ62) reported@4everleaffan @Rogers Mario contact for better service @rogershelp
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David Bass 🇨🇦☮️♌ (@Davidshawn64) reported@Talon_Jenkins94 @Rogers @NHL I’m probably going to need it I usually have Virgin tv it most of the TSN and SN channels not all but it’s $40 bucks a month if it stays the same I’ll restart my subscription but if it goes up I won’t bother this is why I never liked Rogers acquiring the majority ownership
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Dogfish Enterprises (@dogfishent) reported@Rogers VERY disappointing interactions this last 2 weeks with customer service. Misleading practices, then apathy to your customer. I think Bell gets the customer unfortunately.
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ChristopherJames (@Chrislovesjays) reported@Sportsnet @Rogers - Oh just another friendly email from Rogers... Sportsnet going up yet again!! 34.99 $$$ as of September 1.... For **** sakes Rogers! #robbery
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sd11 (@sd11vancouver) reported@RogersHelps I pick the Technical support option but keep getting your customer service team in Mania - I LIVE in Canada, I picked a Canadian co. - I DON'T WANT TO TAKE TO ANY1 OUTSIDE OF CANADA! I HAVE BEEN WAITING 24+ HOURS FOR A CALLBACK @CCTS_CPRST @CRTCeng - SO IF I'M NOT BEING SERVED???
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Paul R (@doonboy) reported@SandraMutilva @Rogers 50 minutes is not bad. They just hung up on me after 2.30 hours. Horrible service.
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Abhijeet Haldar 🇨🇦 (@Abhijee14150265) reported@RogersHelps Thank you unsure, as I just need to test also can we confirm why US with same network have better service?
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Toddske (@Toddske) reported@Rogers: “May we ask why you are cancelling your service after 15yrs?” Me: “I got no time for a company that announces a $4B purchase and not even 24hrs later, terminates 100s of employees and closes down numerous radio stations citing ‘budgetary reasons’….” #FuckRogers
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Stephen (@4thLine4Life) reportedLove that I’m traveling and my phone doesn’t work despite having a plan for the country I’m traveling to. Call help @RogersHelps and the answer is were to busy call back later. 25 year as a customer and it’s just gone to complete crap. why not fire more staff.