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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 57% Internet (57%)
  • 15% TV (15%)
  • 13% Wi-fi (13%)
  • 6% Total Blackout (6%)
  • 5% Phone (5%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Calgary, Haldimand County, Newmarket, Roblin, Vancouver, Winnipeg, Oshawa, Owen Sound, St. Thomas, Brandon, Nepean, Mississauga, Montréal, and Midland.

CityProblem TypeReport Time
Toronto Internet 43 minutes ago
Calgary Internet 59 minutes ago
Toronto Internet 2 hours ago
Haldimand County Internet 4 hours ago
Toronto Wi-fi 4 hours ago
Newmarket Total Blackout 5 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • jgarcha
    Jasmine Kaur G (@jgarcha) reported

    Well. @Rogers Shaw, whoever they are doesn’t seem to keen on fighting to keep a 20+ year customer so let’s play the what do people got to offer game? Internet, TV, Home Phone. DM me your best plans @TELUS @FreedomMobile and whoever else.

  • Zenblime
    Sanka Jayasundera (@Zenblime) reported

    @Rogers rogers tech support is the absolute worst!!! After waiting two days for 6 hours each with two ppl left to go they cut me off!! This company should be broken up get rid of their monopoly. Its cos of this they toss around

  • MikeDelpieroX
    Michael DelPiero (@MikeDelpieroX) reported

    @KoronaB5899 @Rogers UNVERIFIED Rogers AI chatbot asking for your “details.” Where does that information go, and is it secure? Don’t fall for the appearance of help. The original post says these exposed wires have been ignored for four years. Another “please DM us” response changes nothing.

  • claudsfanuzzi
    Claudio Fanuzzi (@claudsfanuzzi) reported

    @RogersHelps Same level of customer service provided here I see I just spent 2 hours on the phone with your incompetent staff feeding me the same script. I have never been more disgusted with a company in my life the level of incompetence and lack of customer service should be studied.

  • JrOsoarrogant
    King Jr (@JrOsoarrogant) reported

    Damn wtf @Rogers whats up with ya’ll network I ain’t got no data since yesterday

  • TurnbullDave
    Dave Turnbull (@TurnbullDave) reported

    @RogersHelps That’s the problem, outage was never listed on your website even though my app said there was an outage in my area. You guys need to do a better job of communicating - can’t direct people to a website that doesn’t offer any insight.

  • chirutweet
    Chiranjeevi Nagiredd (@chirutweet) reported

    @RogersHelps This was as part of the call with the customer care. When they reviewed my account they mentioned that it was wrongly done. Hence I reached out to the store multiple times. This was mentioned against the notes too. I can provide my account no and other details if you need.

  • BlueAndWhiteGuy
    Stuart (@BlueAndWhiteGuy) reported

    @RogersHelps The issue is getting through and landing with the right person. The only time you guys are interested in putting an outbound call to a customer is when they leave. I got three of them last week after I left, one of them promised that I would not be getting a bill for anything.

  • grg_mc
    Marcella🇨🇦🇺🇦 (@grg_mc) reported

    @RogersHelps Is anyone working at Rogers today? I"m on the phone.... 2 hours, Chatted with bots that direct me to tech supprt and all I need is a new box as I have been walked through every step available and still No Signal.

  • GenericGuy97
    Generic Guy™️ (@GenericGuy97) reported

    @Sportsnet @Rogers Please fix the audio for the Canadiens game. The crowd sounds so muffled. Can’t even hear the crowd.

  • nestapendragon
    Nesta ౨ৎ (@nestapendragon) reported

    As a country (Canada) I feel like we need to do something about how bad @Rogers customer service and tech support is. It is beyond unacceptably bad. I feel like this is practically a national issue.

  • RodgmanPsych
    Christopher Rodgman, MD (@RodgmanPsych) reported

    Ok @Rogers, if the @BlueJays lose today because they are completely demoralized after their month of hard work to get back to .500 was squandered by yet another bad call by John Schneider, Schneider has to go. This can’t be the negative turning point of the season. We can’t lose all momentum. You have to choose team over coach, especially if coach will never choose team over player.

  • PickemMMA
    PickemMMA (@PickemMMA) reported

    @MannySforza @Rogers hey bro, have you filed a CCTS complaint yet?

  • rraj2k12
    Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported

    @RogersHelps It has started buffering once again. This app is an absolute hot garbage. You need to ask Netflix or Amazon how they make their streaming effortless.

  • twoopmasta
    Zesty Italian (@twoopmasta) reported

    @vladdystepdaddy @Sportsnet Thank god I’m not the only one experiencing this, literally been happening FOR MONTHS you’d think the way @Rogers is gouging people for these services they’d fix an issue like game having no sound. Genuinely pathetic excuse of a company.

  • wheelgirl77
    Elizabeth Bryant (@wheelgirl77) reported

    @RogersHelps Still showing no outage at 90 Waller Street in Whitby but modem is still blinking yellow and I’ve heard from neighbours that their Internet and all their services are down too.

  • toddsams15
    todd sams (@toddsams15) reported

    @RogersHelps need help since your tech people seem unwilling to answer calls.

  • MikeDelpieroX
    Michael DelPiero (@MikeDelpieroX) reported

    @wheelgirl77 @RogersHelps @RogersHelps is an unverified AI chatbot account with no verification checkmark. It will keep sending scripted replies, but no one is actually going to call you back to help. If you want a real human response and actual accountability, file a complaint with the CCTS instead.

  • TheKarltopia
    Karl Zenith Nieva (@TheKarltopia) reported

    @RogersHelps In the future??? @TELUS has had this for over a decade I believe. Nice way to lose a customer

  • chirutweet
    Chiranjeevi Nagiredd (@chirutweet) reported

    Very disappointed with @Rogers experience. On May 1, I got 2 prepaid SIM lines from the Rogers Longueuil store and was charged $80 activation fee per line. Later, Rogers customer care confirmed I should receive a full refund and asked me to visit the store.

  • Hasaan0060
    Hassaan Siddiq (@Hasaan0060) reported

    @Rogers @RogersHelps Our home internet in Port Credit, Mississauga is completely dead — no loading, no surfing on any device. After 40+ min wait, your agent says “it’s working on our end, not our problem.” What kind of customer service is this? Absolutely pathetic support!

  • HarjjiB
    Officially HarjjiB (@HarjjiB) reported

    @RogersHelps I did, and they sided with merchants TOS ( terms of service) and said I don’t have a dispute as the merchant doesn’t offer refunds.. if the merchant offered refunds then why was I disputing the charge

  • ggreeneyes1975
    Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported

    Does anyone real even work at @RogersHelps @Rogers anymore? Guess what, I'm not paying my bill until you ******** FIX THE PROBLEM I've been dealing with for two months. If you don't want me showing up to your TO office, you'll get someone on the phone. 🤬

  • MikeDelpieroX
    Michael DelPiero (@MikeDelpieroX) reported

    @KobiCasey @RogersHelps “Please DM us” = the scripted AI bot response loop. 5 months, no refund, endless hold times, and public replies pretending to care while the real support disappears in private DMs. If Rogers wanted to help, they’d call the customer directly. #Rogers

  • wheelgirl77
    Elizabeth Bryant (@wheelgirl77) reported

    @RogersHelps Service is down in Whitby on Waller Street. Outage map is also down. Any info or ETA on this?

  • wheelgirl77
    Elizabeth Bryant (@wheelgirl77) reported

    @RogersHelps Service has been out for almost 6 hours now at 90 Waller St. there are a lot of disabled people in this building that require Internet access for a lot of things in their life including some of their health related equipment etc. It’s more than inconvenient for some.

  • whiteboywork
    chris (@whiteboywork) reported

    @Rogers *** your internet stability issue ... every 5 mins its crashing

  • SLICKBLOWFISH
    SLICK.skr🐡 (@SLICKBLOWFISH) reported

    @RogersHelps Go **** yourself scammer I’m gonna get you fined

  • MullahBehrose
    Behrose Agha (@MullahBehrose) reported

    @Rogers I have been calling for the last two days regarding my bill. The wait time goes more than an hour then the CSR (mostly from India) finally attends and takes about another 40 minutes, putting me on hold in between multiple times and finally hangs up, without resolution.fyR

  • TheMarkCompany
    The Mark Consulting & Marketing (@TheMarkCompany) reported

    @TeresaSpinelli @Rogers Terrible.