Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (59%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Montréal, Oshawa, North York, Paris, Orillia, Toronto, Collingwood, Mississauga, Calgary, Brampton, Markham, Kitchener, Ottawa and Guelph.
| City | Problem Type | Report Time |
|---|---|---|
 Ajax |
TV | |
| Vancouver |
Internet | |
| Montréal |
Phone | |
| Oshawa |
TV | |
| North York |
Internet | |
| Paris |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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BtotheD0000000001
(@btothe_d) reported
@RogersHelps please tell me this outage won’t be long in the M9P area
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Nick Obergan
(@nickobergan) reported
Anyone else having @Rogers issues lately? Intermittent TV and wifi outages. Even restarted my gateway @RogersHelps
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kgs4321
(@kgs43211) reported
@RogersHelps So it appears your system is still down.
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Steven Joniak
(@savagelettuce) reported
@RogersHelps is there an ETA on when the connectivity issues will be resolved? You’re outage chat service no longer works and keeps showing ‘session time out’ with no way of signing in again. And to be out in Super Bowl Sunday no less?!Updates please!
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Nikki Was Global A Go Go
(@EatKS) reported
I have to hotspot my internet to do my course work because my home internet with @RogersHelps sucks. And yes, i shut down everything, unplugged everything, and restarted everything... waited and it gave out again. Apparently i pay a lot of money for crappy services 🙃
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✈ Stephen
(@flying_steve) reported
Hey @RogersHelps great time for yet another internet outage at my house.
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Lenne L
(@libertyemotion) reported
@Rogers we were told that you were supposedly improving the cable service in our area….. improved so much that it’s practically useless!!! So much cutting out, demand never works on any box, internet constantly drops! Good job keeping up your promises of better service :(
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Sherry F
(@Sherry_at_Home) reported
@Rogers This is really bad #CX
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Derm Kenny
(@DermKenny) reported
Well @Rogers customer service is nonexistent. Landline phone never worked. After spending up to 3 hrs a day on cell phone for the past week he’s had 3 people promise that they will fix and call back. No-one has ever got back to him and he still has no phone. Pathetic.
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VideoGuy416
(@nonaammees) reported
@RogersHelps just got my ignite modem, can’t connect it because the Wifi Hub app won’t let me sign in “due to technical issues”. Like come on man, why is NOTHING ever simple with Rogers?
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Brad
(@Brad_09092) reported
@RogersHelps @Rogers Would be really nice if your internet would stop dropping in major urban cities. Multiple days in a row. Figure out your ****.
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Kasika
(@Kasikafur) reported
@conreeaght @RogersHelps I use a whitelist for calls now. Fixed all my issues
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Andy
(@andymk4n) reported
Going to miss the #SuperBowl @RogersHelps @Rogers can't get a technician until Tuesday to fix my internet and is going to refund a whole $14 back for no Internet/tv for those days. Thanks! #rogersoutage #rogers
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Gabor Varga 🍁
(@canada_gabor) reported
@RogersHelps - any ETA for the Etobicoke TV and Internet outage fix? Thanks
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Doug Hamments
(@DougHamments) reported
@RogersHelps I watch TV through the internet and when your service goes down especially during the Superbowl, WE have a problem. This has been an issue at least once a month and if it's not addressed I'll be going elsewhere for my internet.
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Shion Solace | your vampire bf vtuber
(@shionstreams) reported
@Rogers @rogershelps Why? Why do I pay so much for a service that never works? I even upgraded to ignite and still it doesn't work. What is going on over there Rogers? Are you okay? Do you need a hug?
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BtotheD0000000001
(@btothe_d) reported
Would be wicked awesome to be able to watch this game tonight. Alas, @RogersHelps is of no help whatsoever. I can’t imagine doing infrastructure work today. Of all days, today. At this time of the day.
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kgs4321
(@kgs43211) reported
@Rogers called 3 times to resolve overcharged billing issue. Tried 4th time this morning. The whole call center is incapacitated due to system maintenance until 11am. Really ??? Your call center is open between 7am-9pm only. Can’t you do your maintance outside these hours??
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Derm Kenny
(@DermKenny) reported
@Rogers Don’t think so. Had 3 chances to fix the problem and failed miserably. Just wanted to let people know how crappy your service is.
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Mike Demers
(@mikedemers68) reported
@RogersHelps Well I have been complaining for days. 4th person tonight as I am not watching the super bowl because the ignite tv is also off said they saw an issue and will have to send techs. Wish I had this person 3 days ago.
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Jeff - Liberal Ketovore
(@imaroundguy) reported
@CelticCarnivora @Netflix_CA @Rogers Even that is no real solution because I believe they see the upstream MAC and not yours anyway.
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Katarina Glam
(@GlamKatarina) reported
@RogersHelps Symington Ave, Toronto ON experiencing outage for the last half hour.
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M B
(@MitchBeaus) reported
@ItsDeanBlundell I wouldn't know....@rogers is down.
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Viral Patel
(@bhavin09989) reported
@Rogers I have sent an email to OOP for a call back. But never received a call or response via email.
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Mike Demers
(@mikedemers68) reported
hey @RogersHelps . cant go an hour without loosing internet, ignite tv and home phone. If, as your support says, no issue in your neighborhood, why do all my neighbors have the same problem? A week of this and now what?
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Gord T
(@gordt) reported
@diana_murphy613 I fired @Rogers over 6 years ago. They used to have everything. Cable, internet, home, and several cell phones. Now they have nothing. A customer for over 30 years, and honestly, a **** company for more than 20 of those.
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BtotheD0000000001
(@btothe_d) reported
@RogersHelps There’s an outage in the area. Perfect timing for the Super Bowl
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Gova
(@javidalig) reported
@RogersHelps need to cancel services and can’t get hold of anyone on either chat or call last 3 days
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kgs4321
(@kgs43211) reported
@RogersHelps Attempt 4 to cancel and recover the charge for my old internet account which was moved to new Rogers Ignite account on Feb 8th ended with no success. Spoke with customer rep who took my data and transferred me to “the proper” department where I was on hold for 30min.. Brutal..
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Ignacio
(@chehade) reported
@Rogers just doesn’t want to help me. 1:50 hours on the phone bouncing from support to support and no one knows what is going on with my account.