Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (58%)
- TV (14%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Cambridge, Calgary, Sault Ste. Marie, Clarington, Edmonton, Vancouver, Toronto county, Grande Prairie, Toronto, Sylvan Lake, Regina, Guelph, Burlington, Lethbridge, and North York.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge
|
Internet | 22 minutes ago |
|
Calgary
|
Wi-fi | 57 minutes ago |
|
Sault Ste. Marie
|
Total Blackout | 6 hours ago |
|
Calgary
|
Total Blackout | 9 hours ago |
|
Edmonton
|
Wi-fi | 9 hours ago |
|
Edmonton
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Angry Black Sheep (@SkepticalSheep) reported@billieroz @Berniceness @Rogers Yet we Canadians pay among the world's highest rates for phone service. It makes no sense, don't wrack you brain on it.
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@HolyDegenerate (@RandySaretzky) reported@RogersHelps It’s Easier to telus and change providers than get service.
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🇨🇦 UTDManish (@UTDManish007) reported@RogersHelps It's not yet setup. I received the email to setup the account, but while setting up it is asking for account number, which I don't have . I called customer care and still no-one shared. So I am frustrated.
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Gordo K (@KerrGordon) reported@Berniceness @Rogers Cancel the cable, all you need is the wi-fi and one of those boxes. $20-40 / mo.
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Jennifer Leigh (@WriteLinesInk) reported@RogersHelps Then I do now. And I never ever had an issue with speed. And then I switched to your $34.95 package and that speed is iffy and slow quite often. And then I convert to the $14.95 package which is exactly the same SPEED pkg I used 4 9 yrs w/o issue. So what's at the bottom of that?
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MMA WEEDIES (@MMA_WEEDIES) reported@Rogers you are absolute scum. I've never used your services, but you still think I should pay money? What you are doing is illegal. You owe me money.
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Jennifer Leigh (@WriteLinesInk) reported@RogersHelps At this program and literally do what you've done well please all the while making your customers think but what they're getting is backed by the government. When what you have proposed is so far outside of the program as to be not part of the program. Just another lay down scam
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Love My 7 Wood (@LoveMy7Wood) reported@RogersHelps Can I get these issues addressed at a Rogers store or will they just tell me to call the number I’ve been on hold forever for?
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Jennifer Vargen (@jennvargg) reportedI do not ever recommend @Rogers /shaw for TV, internet. Customer service is a nightmare… on hold yesterday 1 1/2 hrs and disconnected… this morning on hold 57 min and disconnected… All their call centre staff is Filipino… in the Philippines 😡😡😡😡😡😡😡
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@StanMikita (@GeorgeSHyde) reported@Rogers you expect me to pay for your **** home 5G
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Sterling Witt (@BluntButRight) reported@IndubitablyTho @LoveMy7Wood @RogersHelps Yes! Moved from ON to AB and was SO happy with the service. It was night and day. Not any more.
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Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported@KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.
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Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported@DVitous @Rogers I'm just annoyed their customer service is an absolute joke as is their equipment
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BlindLiberalism (@BlindLiberalism) reported@RogersHelps I’ve tried submitted one time last year for an issue they never responded. This recent one was just last week. Im not sure on the day because once I submit I never receive any message from the company. Why is it so difficult to get in contact by email?
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Jennifer Leigh (@WriteLinesInk) reported@RogersHelps As soon as I have another Samsung in my hot little hands I will be going to freedom or even Bell or anybody but show or Rogers for my cell phone coverage. Did I tell you that your charging me almost $34 for 10 gigs of data? That apparently I ran out after 18 days. Despite never
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Jennifer Leigh (@WriteLinesInk) reported@RogersHelps 10 gigs in 18 days and you want to charge me more. And the plan that you sucked me into is not one offered by connecting families. Yet another case where Rogers decides to run roughshod over Canadians. Not this time. The garbage phone I have will be left with one of your stores.
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Jennifer Leigh (@WriteLinesInk) reported@RogersHelps And yet the connecting families doesn't know about it because you don't report when you are starting to carry that customer with the government's connecting families program. Which is essentially illegal. Not you not Rogers. Neither have registered me and CF number
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FeeneyBaggins (@Feeneybaggins) reported@MapleLeafs @Rogers Hey we need to be doing better to support the @TorontoMarlies How do we help cheer them on ?!
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J9 (@JnineTre) reported@RogersHelps All devices. Not on the outage map, but down detector has lots of reports. It drops every few minutes. I've done all the trouble shooting, and the queue to talk to a rep is 86. Been happening since yesterday.
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Kaykay (@kskytte) reported@RogersHelps I spent the last 2 hours without internet, checked online, no outage listed. Contacted the chat and they couldn’t tell me if there was an outage and to call back during business hours. Suddenly internet is back, sounds like an outage to me. So frustrating.
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todd sams (@toddsams15) reported@RogersHelps now as of right now i am not paying unless my tv issues are fixed. Namely youtube jumping off for no reason. Number 2 my wife is not able to keep watching movies off her pvr without it shutting down half way through. This is poor customer service.
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@416ash (@416ash) reported@LoveMy7Wood @Rogers I moved from COAX to Nextbox to Ignite to Xfinity and have none of those issues with Rogers in the same home. Everything has been assigned and billed to my account as it should. I record and review every detail and escalate to Rogers social media team. That said, I don’t trust any of the big 3. I have Rogers cable/Crave/internet & home phone — it goes out too often. Least reliable services of the big 3. Absolutely no mobile signal, even with a booster installed. Bell I have an old copper landline and two mobile lines for family. Work but crazy $$$. Telus I have a mobile line, and their Streaming services bundle. Dependable, good service. Office of the CEO is always there. $$. Freedom mobile line (useless) but cheap global roaming & Public mobile (increadibly cheap) for security purposes. I hope to cut two vendors soon. It’s amazing how the big brands we grew up trusting in the 70s & 80s have fumbled their advantages.
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BlindLiberalism (@BlindLiberalism) reported@RogersHelps hello I need help. No one is following up with me when I submit to make a complaint via the Roger’s contact form.
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Jason Haugh (@jason_haugh) reported@ckcho_na @Rogers A deflection bot gets graded on how many callers it keeps off a live rep. Closing your request was never what it optimized for. A long-time business account walking is a QA miss, and nobody on that floor ever got scored against it.
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kenith 96 (@Kenith96) reported@RogersHelps Yes first it said it would be down until 13:00 and now it's changed to 14:00
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Crypto Fund Trader (@CFTrader_BTC_) reported@JayKazCwik @Rogers Probably Rogers. 5G towers don't always mean good service.
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chris (@whiteboywork) reported@Rogers fix your internet stability... all day non stop disconnect ... for a week now having issues your support ppl can't fix ...
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larx (@larx999) reportedHas anyone else under @Rogers or Shaw wifi been having trouble with their internet connection the last several days?? I've tried all the troubleshooting they mentioned and none of it has helped with the internet connection going in and out!! Fix your internet connection @Rogers
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Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported@loppydisk @Rogers I'm going to take a look at Telus right now I was avoiding renewing my Shaw value plan cuz if not every year around this time, it's every other year I have equipment issues and this is the 2nd outage in 3 days now
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kenith 96 (@Kenith96) reported@Rogers it's almost been 4 hrs fix my internet #LondonOn thx