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Rogers

Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

August 11: Problems at Rogers

Rogers is having issues since 06:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 59% Internet (59%)
  • 12% Wi-fi (12%)
  • 11% TV (11%)
  • 8% Phone (8%)
  • 6% Total Blackout (6%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Calgary, Red Deer, Brossard, Montréal, Ottawa, Milton, Vancouver, Mississauga, North Vancouver, St. Thomas, Okotoks, Winnipeg, Newmarket, Dawson Creek, and Vanderhoof.

CityProblem TypeReport Time
Calgary Wi-fi 34 minutes ago
Red Deer Internet 47 minutes ago
Brossard Internet 56 minutes ago
Montréal TV 1 hour ago
Montréal Wi-fi 3 hours ago
Montréal Wi-fi 3 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • agooddoggyX10
    Frederick Smith (@agooddoggyX10) reported

    @RogersHelps @FernwoodGirl I made the mistake of thinking it was on my end because your website kept saying everything was fine. I followed your AI support suggestions & now can’t even reset a password or access webmail or anything. Need a support # that doesn’t disconnect after 4 hrs of holding

  • northernchinook
    Chinook 💨 (@northernchinook) reported

    @RogersHelps @jenniferdrader5 I phoned customer support number 4x and waa disconnected 4x. It also kicked me out of the chat queue twice after waiting more than 1 hr each time. Absolutely incompetent and atrocious customer service. The government needs to legislate you guys to have actual customer support.

  • KennedyKreep
    Karl (@KennedyKreep) reported

    @RogersHelps "Our hands are tied" should be @Rogers new slogan. Who cares if you're a loyal customer of 35 years, Our hands are tied...

  • maya_charles
    Maya Charles (@maya_charles) reported

    @RogersHelps @MichaelFGittins The outage page also states Southeast Calgary. I'm in Southwest Calgary like many of the folks who have tweeted you. Also why aren't I seeing a banner in the MyRogers (Shaw) app when I sign in?

  • towerguymatt
    Matthew Milligan (@towerguymatt) reported

    Hey @Rogers your tower at Minnicock Lake is not working

  • SeNoR_Jeff13
    Jeff (@SeNoR_Jeff13) reported

    @RogersHelps @MerileeToo I am also not receiving emails to my shaw mail accounts for last 3.5 hours. My friend also has the same issue. Is this because of the outage in Calgary?

  • ChefSamGlass
    Sam Glass 👨‍🍳🇨🇦 (@ChefSamGlass) reported

    Hey @Rogers @RogersHelps I've sent you a DM and am still awaiting a response. I've wasted almost 2 hours trying to solve a billing issue. I've dealt with 4 agents today already, being passed from one to another. What gives ? #customerservice is terrible.

  • franticmonkey
    El The 🇨🇦🇲🇹 (@franticmonkey) reported

    @Rogers if you lazy *****, can't hire actual human beings to work customer service on Sundays, how ******** do you have the gall to charge to so much @fordnation @crtc? I call and all I get is A, and an announcement the customer service is closed. What am I ******* paying for?

  • christysonldn
    Chris Tyson (@christysonldn) reported

    @RogersHelps this is ridiculous....I engaged in a chat to have one of my phone lines cancelled, the chat agent tried to upsell me, No, the line I want to cancel my mother in law can no longer use due to a memory issue, now I am on hold with the cancellation team, do better !

  • jenniferdrader5
    Jennifer Drader (@jenniferdrader5) reported

    @MerileeToo @RogersHelps I waited in the chat as well for 3 hours until I was told they can't help me. Are you in Alberta?

  • ChristineETC
    Christine (@ChristineETC) reported

    @RogersHelps @Vishhvfi Can please address any mobile service interruptions? I went to a third party website that showed a spike of service interruptions for Rogers in the past 30 min. I’d go to Rogers website but I won’t load.

  • NickPenaAlvarez
    Nick Pena-Alvarez (@NickPenaAlvarez) reported

    @MichaelFGittins @Rogers @TELUS Seems like it, but this is just another problem we have had with our rogers service in the last 3 months

  • alealvear_g
    Alejandro Alvear (@alealvear_g) reported

    @zukkyzee @Rogers Any news?? It still doesn't work 😑

  • RC3POX3Point0
    Ryan (@RC3POX3Point0) reported

    @cwiltzy @Rogers Lmao such a piece of **** conglomerate

  • HoneyboyWilson6
    Honeyboy Wilson (@HoneyboyWilson6) reported

    @plkampe @Rogers Put yourself on the do not call list. You no longer have a relationship with Rogers and if they continue to call, you can file a complaint.

  • redrock1867
    dl (@redrock1867) reported

    @Rogers makes billions every year & pays management millions in bonuses yet can’t provide stable or competent service like the current outage across Calgary & Alberta - now over 12 hrs long. Use some of that profit to actually create redundancy & better quality of service

  • belljoseph
    JB55 (@belljoseph) reported

    @RogersHelps The level of customer service provided by your company @Rogers has been abysmal.

  • Frazzling
    Yvonne Dean ☕🌈 (@Frazzling) reported

    @RogersHelps My business phone and internet are down in Ponoka.

  • SteveMcDowall10
    Steve McDowall (@SteveMcDowall10) reported

    @Robert_Munnich Should have "RIP FAN 960" AND "**** @Rogers " in the logo How does Murray not step up here

  • nebulalawrence
    Nebula💋 (@nebulalawrence) reported

    been jumping thru hoops for nearly 2 weeks with @RogersHelps trying to get charges reversed from a senior with cognitive issues who accidentally made a purchase. literally cant get thru to a human. when they FINALLY called back they put us on hold for 45 mins then hung up

  • raedmm82
    Raed Hamdan (@raedmm82) reported

    @RogersHelps I just did. I got auto response. FYI, I contacted Customer Service, I was told they couldn't assist because I signed up through the Ambassador Program. When I asked to speak with a supervisor to escalate, I was told there is supervisor. I'm very confused !!

  • rgross36
    BURNSY99 (@rgross36) reported

    @Sportsnet the @BLUEJAYS fanbase is WORLD SERIES based ONLY. They have ZERO INTEREST in WILD CARD races. They ARN'T sports fans. Just BAND WAGON jumpers. JOIN the crowd. NO WORLD SERIES NO FANS. NO FANS big trouble for @ROGERS

  • eltigrethetiger
    Bubba the Dog. (@eltigrethetiger) reported

    @NickPenaAlvarez @Rogers @TELUS Don't do it! Trust me. This was a criminal act. Telus has even worse service

  • nadaliebardo
    Nadalie (@nadaliebardo) reported

    @RogersHelps Why is there an outage for the second time this week? Third time if I count the TV being down. I have to work. Be reliable.

  • MichiganCanuck1
    Nazmo (@MichiganCanuck1) reported

    @DailyHiveVan Sportsnet has really been on a roll with pissing people off this offseason. **** @Rogers **** @Sportsnet

  • canadatruth3
    canada_truth (@canadatruth3) reported

    They have cemented my decision all weekend and all day today issues. Rogers @Rogers have disrespected this totally disabled MS patient for the last time. They expect me to be available to go to the gateway once every hour to read the MAC address when I can’t walk and they know it

  • SolitaireJeff
    iPissAura ;) (@SolitaireJeff) reported

    @Medeiro34452245 @Rogers Oh ok Sorry about that 😕 Guess they don't hv the best customer service do they ?

  • BrianOakely
    Darren Gudmundson (@BrianOakely) reported

    At, that's it. Have been online either through dial-up @1200 bps through 100 Mbps, giving up on a home connection. @Rogers won't replace the line they say needs replacing and they run so much interference, Teksavvy doesn't even work. Off to cancel @rogers cell.

  • la08899942
    Spun in YYC (@la08899942) reported

    @cable_shaw @Rogers Internet outage in Calgary. Out since about 4am today.

  • lorianebird
    Lori Bird 🇨🇦 😷 💉 (@lorianebird) reported

    @kcporteous @Rogers has the absolute *worst* chatbot. Totally useless every time I’ve tried using it.