Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Calgary, Newmarket, London, Victoria, Kitchener, Edmonton, Montréal, Vancouver, Mississauga, Ottawa, Oshawa, Toronto county, Strathroy-Caradoc, and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 15 minutes ago |
|
Toronto
|
Internet | 1 hour ago |
|
Calgary
|
Internet | 3 hours ago |
|
Toronto
|
Wi-fi | 4 hours ago |
|
Newmarket
|
Internet | 4 hours ago |
|
London
|
Phone | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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mags (@magsdabomb) reported@Rogers what happened to your customer service? 20 year customer here and I cant reach anyone for help, you hang up saying youre busy and every chat disconnects. How am I supposed to get help? Ombudsman info please
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Rich (@GRichM77) reported@RogersHelps submitting a new ticket does not work. i chose send a text message in the link you sent and no text message arrives. multiple tries. this is the reason for the ticket to be opened to begin with. so it's not a solution. what else have you got Eric ?
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cko (@chriskoconnell) reported@Lidsville @Rogers Who ******** is answering calls from unknown numbers in 2026? Absolutely ridiculous.
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Cheryl (@CCintoronto) reported@RogersHelps No one answers the phone for tech support? Ever????
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SpamAuditor (@SpamAuditor) reportedWhile most of our work is in network related threats, a reminder.. phone scams keep rising.. and unfortunately, lots of them are south asian based.. if you get a call from say @rogers or @Fidomobile with a heavy accent.. it's now probably a scam. Call them out.. 'Oh, hey a call from one of those India based scam outfits..' then hang up, and block the number.. (They like swearing)
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Dia Haddad (@Dia_Haddad) reported@RogersHelps Like I said there was an issue last month and now there is an issue this month. I am trying to call you guys and you guys never answer the phone so now I am waiting in a live chat queue. It is not my responsibility to contact you guys every month to fix this. I am extremely mad
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RuthyKelly@bsky.social🇨🇦🇨🇦🇨🇦 (@RuthKewlistmum) reported@lynnmercereau @ShelbyHappy @RogersHelps are impossible to deal with. Maybe this link will help
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Gun Gnome (@GunGnome) reported@Rogers It will eventually go back to normal on its own but it'll be down the whole day. And this happens weekly. Sometimes more than once. Been doing this for about a year now. I went with them because I got a good deal but I can see why they charge less. Their service is awful.
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Matthew B (@CavalryCanuck) reported@Rogers it sure would be nice if there was a sports radio station in Vancouver so I can hear about of this is a good or a bad thing.
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Regulus Coeur (@CoeurRegulus) reported@Rogers hey why can't I ever reach an agent in Canada who speaks English, instead of Morocco, Bangladesh etc. where they don't have a clue what they're doing? We pay far too much for mobility plans for this garbage customer service.
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🔥Zukky💻🔥 (@zukkyzee) reported@alealvear_g @Rogers As of now, it's still down.
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mags (@magsdabomb) reported@RogersHelps what happened to your customer service? 20 year customer here and I cant reach anyone for help, you hang up saying youre busy and every chat disconnects. How am I supposed to get help? Its been a week of consitent trying. Ombudsman info please
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Aakash (@aakashkapadia) reported@RogersHelps hangs up on you after an hour because they know you have nowhere else to go. Peak Canadian monopoly behavior. Zero accountability, extortionate pricing, and third-rate support. Burning my money would be more satisfying. #rogers
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Buckles and Bulls Brands Inc. (@BucklesandBulls) reported@RogersHelps How about we just change providers and get rid of the problem entirely.
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Buckles and Bulls Brands Inc. (@BucklesandBulls) reported@Rogers why is your cable service crap?
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Phil Mason (@Philo1000) reported@MacDoug1 So wow, just poor customer service! So what can you do against the collection agency?? Never again using @Rogers internet or mobile. Bad enough using satellite Although they have improved the picture quality.
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FK (@dagdakiayaz) reportedHey @Rogers, I requested to move my internet service last month. A technician came out and told me that the Telus cable currently in use is provided by my landlord, while the Rogers cable is buried behind the drywall. Apparently, I now need to hire a third party to demolish the drywall and access the Rogers cable just to get my internet installed. Is Rogers going to help resolve this, or should I just switch to @TELUS?
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Typhlosion3000 (@Typhlosion3000) reportedDear @Bell @Rogers @ShawDirect Why are you keeping your walk-in stores open and operational when you recently changed your services and customer care support centre to only contact via cell phone lines?
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ᴛʏ ᴊᴏʀᴅᴀɴ | X92.9 (@ImTyJordan) reportedI'm so glad I pay so much for @Rogers Shaw internet only to be affected by an outage for nearly 18 hours now with no update or message from them.
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A Co (@Ady_Co) reported@RogersHelps Yes it shows that my area is down. However it doesn’t explain why my cell phone is operating slower than 3G!
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Surya Mankotia (@MankotiaSurya) reportedAbsolutely worst customer service experience with @Rogers @RogersHelps. Moved to a new house a week ago and still have no internet because I’m stuck in a loop of waiting on hold for 2–3 hours daily just to have the line disconnect. Please reach out.
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Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps I didn’t have 4 hours to wait on hold- and no one showed up last time they were scheduled to the power was out to our home- and the wifi wasn’t working - it didn’t even appear as network so I was back to using my cell data… the power was restored, internet eventually reset
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Gun Gnome (@GunGnome) reported@Battleship63 @Rogers Starlink would be better, yeah. As much as I'm annoyed with this 5G unit having frequent service interruptions I have to give it credit for being inexpensive. It's only $40 a month. It's also convenient because it's relatively small and I can take it anywhere with me.
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Manan Sood (@Manansood20) reported@RogersHelps @Rogers Your team is still not addressing my actual issue and keeps sending what look like generic/AI-generated responses.
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Tammie (@tammie__cross) reported@RogersHelps I’ve been on the phone with multiple Rogers Business agents since 12:30 pm, today. It’s now 2:49pm, multiple agents, long holds and callbacks, all trying to establish a case number so I can report suspected fraud. That’s the issue I’m trying to highlight
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Danendra (@Neno101124) reported@Rogers Your service is like ****
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RainyDayKarma (@MGJSherlock) reported@lynnmercereau Wow that is a new low for @RogersHelps i knew Shaw was bad but whoa this takes the cake
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Corey Herscu (@coreyherscu) reported@RogersHelps I did an upgrade at the end of june and have not received the regular bill credit for it. it's impossible to get through to customer care and when inasked for a review online, i was declined.
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Silas Smith (@neufmille_hal1) reportedWatching local TV over the air via antenna because @rogers outage all over #YYC Great picture quality but the content is dreadful
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mags (@magsdabomb) reported@Rogers what happened to your customer service? 20 year customer here and I cant reach anyone for help, you hang up saying youre busy and every chat disconnects. How am I supposed to get help? Its been a week of consistently trying. Ombudsman info please