Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (12%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Calgary, Perth South, Mississauga, Montréal, Markham, Guelph, Vancouver, Newmarket, Clarington, Chilliwack, Scarborough, Cambridge, St-Jean-Port-Joli, and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Brampton
|
Internet | 3 minutes ago |
|
Toronto
|
Internet | 23 minutes ago |
|
Toronto
|
Wi-fi | 1 hour ago |
|
Calgary
|
Wi-fi | 1 hour ago |
|
Perth South
|
TV | 2 hours ago |
|
Mississauga
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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chris (@whiteboywork) reported@Rogers yall are so rude can't even reply ... greedy company
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Adam Pankratz (@adamjpankratz) reported@Rogers your Xfinity app doesn’t work and your service since you took over Shaw is brutal. It the embodiment of why competition is needed in this country. Awful.
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crzy_canuck (@the_crzy_canuck) reported@Rogers your Tech Support wait times are absolutely ridiculous. Already 1.5 hours on hold with no end in site. How is this okay in today’s world? Do better. Hire more people. Stay open longer. You run the bloody country for mobile service. FIX.
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D Crocker (@denncrocker) reported@RogersHelps I was told the number of boxes I had would still be free in my new agreement but I guess that's not the case. I've been a long time rogers customer , even going back as far as the early 1990's I think but this has left me very unhappy. While talking with your agent they did
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Rohit R (@rohitsuccess) reported@Rogers Team, hello team, i lost my sim & wallet including my ids, debit-credit cards. Pls do needful to block my sim on priority. a scammer will try to re-issue my number with the help of their networks inside roger’s shop. Im not in canada now & i wont come back to canada.
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#HonkHonk! Who's Afraid of Dr.Virginia Johnson (@HonkHonkDrV) reported@RogersHelps shittiest service ever
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flavoured lassi (@KauraManik) reported@RogersBiz @Rogers Been a rogers client for 8 years. I want to transfer my line from a corporate to a personal line. My call keeps getting transferred from 1 department to the other. I have a baby to take care. Please dont make it hard and hard for me. PATHETIC SERVICE
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Chaosreigns (@chaosreigns111) reported@Expos4ever10 @Rogers Really dont think he is the problem. Look at all the injuries...Vladdy no hitting...Springer not hitting...their daily roster just isn't good rn.
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Hania ☘️✨ (@_Hania_00) reported@PierrePoilievre Or Poor @Rogers cant touch it " WHO HASE THE INFRASTRUCTURE ONLY CAN PLAY IN THIS INTERNATIONAL Sector of Buisness
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Hassaan Siddiq (@Hasaan0060) reported@Rogers @RogersHelps Our home internet in Port Credit, Mississauga is completely dead — no loading, no surfing on any device. After 40+ min wait, your agent says “it’s working on our end, not our problem.” What kind of customer service is this? Absolutely pathetic support!
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Palvinder (@ppsgrover) reported@RogersHelps @Rogers I cancelled my Internet Services on 1 June 2026. I received a bill of $11.80 , why? Please cancel this bill. #Rogers #CustomerService
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Mahmud Abdulla (@CanImmConsult) reported@Rogers Hello. Has your tv and internet system in Richmond Hill, ON crashed? No service
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MACK A (@mack1971) reported@RogersHelps I can’t do this man.. I need to speak to people not text my issues … thanks for not helping .. ask me for my phone number in DM and call me if you want to really HELP
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🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported@RogersHelps It is a construction caused outage around 8 am. The call was placed by the paving company.
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Myrna Lambert (@myrnalambert) reported@RogersHelps Yes - the number says it’s not assigned. That has nothing to do with the phone. I worked in Telecom for a decade - this isn’t a phone issue. Why isn’t it assigned when I’m paying for the number since 2015?
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Zerve (@Captain_C2) reported@Rogers non-stop internet service outages for the last week. It's also impossible to get a customer support agent to answer the phone, and the online support chat queue just randomly disconnects you and doesn't save your place in line, making that also basically impossible to use. Probably going to switch providers when I move in a couple months, because this is terrible.
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s. (@silmapps) reported@RogersHelps 1/2 You want to help? Here's a few suggestions for you... 1. Representatives that speak fluid English or at least English we can understand! 2. Representatives who read notes before calling clients. 3. Not treating loyal clients who have been paying almost 400 a month for
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@thenameisdlo @Rogers It’s gone downhill because Roger’s laid off most of its customer service staff last year and contacted out to jeets who don’t know what they are doing from a 3rd world country.
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Pietro Cammalleri (@PCAMMALL) reported@RogersHelps May I communicate with one of your agents via DM to ask whether there is an Internet outage in my neighbourhood? Rogers [1 (888) 764-3771] is experiencing a high number of phone calls — I wasn’t even permitted to hold. TIA.
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staz (@zzleepyguy) reported@rogershelps My internet keeps lagging during my video game, is there an outage or somethin im in the toronto area
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D Crocker (@denncrocker) reported@RogersHelps Telling a customer one thing and then adding to the cost of a bill is not a good business practice. A long time customer that you are willing to lose may work for you but if doesn't work for me
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Kapardhi (@KapardhiSarma) reported@Rogers when you have no possibility don’t promise.. you have pathetic service and you still charge the highest in the region. #leeches
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chris (@whiteboywork) reported@Rogers wtf are yall doing about the internet connection???
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Marcella🇨🇦🇺🇦 (@grg_mc) reported@RogersHelps Is anyone working at Rogers today? I"m on the phone.... 2 hours, Chatted with bots that direct me to tech supprt and all I need is a new box as I have been walked through every step available and still No Signal.
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Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported@RogersHelps The app kept buffering or freezing for most the game. And it wasn't my internet (BW and latency were fine) or the Smart TV I have the app on. All the other streaming apps like Netflix, Prime were perfectly fine. This is a constant problem I have with your Sportsnet app.
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T-Dog (@TDog_xrp) reported@Rogers why does your network time on my cell phone keep switching in Calgary to the incorrect time. Every 10 minutes or so all morning it is oscillating between Mountain time an pacific time. Do better.
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Scott Benning (@WeyburnSoccer) reportedIs @Rogers management unaware of how unbelievably terrible their customer service is, or is that the corporate culture that they are trying to develop. Exhaust, obfuscate, and frustrate their clients into submission. Truly awful.
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Nishit Dey (@NishitDey1) reported@Rogers Why is it.. when getting a new connection.. you ppl will constantly call us.. once service is sold.. it takes ages for us to talk to real person.. Chat is a scam.. Anna waste of AI functionality and Chat agents don't have authority of anything
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@SLICKBLOWFISH @Rogers Ever since Roger’s laid off most their Canadian customer service and contracted out to 3rd world countries their customer service is horrible. I cancelled all my services after being a loyal 48year customer. For whatever reason they most recently say I owe over $3000 on fees and
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Trizent (@Wizalters) reported@RogersHelps currently 84 minutes into a call with internet down in my area not just my residence. Wants to charge me a fee to have a tech come out? Huh? It's at least the block (others on block no internet). St Albert, AB. No insight, no solutions, just eat up my time.