Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (60%)
• TV (13%)
• Wi-fi (12%)
• Total Blackout (6%)
• Phone (6%)
• E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Hamilton, Montréal, Brossard, Toronto, Ottawa, Halifax County, North York, Mississauga, Cambridge, Ramara, Surrey, Edmonton, Miramichi, Kitchener, and Duncan.

City	Problem Type	Report Time
Toronto	TV	2 minutes ago
Hamilton	Internet	7 minutes ago
Montréal	Internet	15 minutes ago
Montréal	Wi-fi	34 minutes ago
Montréal	Wi-fi	52 minutes ago
Montréal	Phone	54 minutes ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  chris (@whiteboywork) reported 4 minutes ago

  @Rogers oh stayed up for 15 mins ... 1 week of this issue and not even attempt to reach out ... really poor customer service

• 
  Pat Quinn (not that one) (@FHPQuinn) reported 6 minutes ago

  Wow more reason why @Rogers sucks

• 
  vi ☾ (@petterssonbear) reported 7 minutes ago

  @etherealhuihui @Rogers yeah its really unfortunate i think a lot of ppl will cancel their sportsnet subscriptions in protest😭😭 just really sucks cause if you have a tv and an average cable package you’d likely get cbc and so get all hockey games, but this will make it much harder for people 🥲🥲

• 
  Danny (@DannyParlays) reported 8 minutes ago

  @guyfelicella They were never defended though, so this argument is pathetic. Blame @Rogers for their greed. Hockey night in Canada is finished.

• 
  Marisa Allen (@marisaallen123) reported 8 minutes ago

  @RogersHelps I've called twice today to help set up move for my mom who's a senior and both times saying too busy that I call back later. Thats ridiculous- ZERO CUSTOMER SERVICE. FYI - I do have a life and having to call back & go thru the upteem prompts to only get hung up on..

• 
  Minty (@Minty1337391) reported 10 minutes ago

  @Rogers **** you Rogers! You are nothing but anti Canadian. Get ******!🖕

• 
  Anne Proctor-Counter🇨🇦 (@ayym) reported 11 minutes ago

  @RogersHelps Can you confirm if Roger's has a legit campaign going on, subcontracted to a third party? That would help me to know if this is a scam

• 
  Kevin Salmon (@Kevin_Salmon12) reported 11 minutes ago

  @RogersHelps That’s fair and I did call but I was on hold. For the cost of service + my needs it’s not performing. I never had any issues with cable until the galaxy boxes were introduced and now this happens. Maybe wifi signal for cable isn’t the way to go

• 
  Kieran W (@WeberK94) reported 13 minutes ago

  .@Rogers is such a dog **** company, what a joke

• 
  t. (@picklesandpear) reported 13 minutes ago

  @RogersHelps The issue is not the sim, the issue is the network, this is day 7 with TERRIBLE NETWORK wherever I go! Your support team is NO HELP i am at my limit with your company

• 
  Graham Haigh (@GrahamHaigh) reported 14 minutes ago

  @Rogers - I am losing my mind trying to get in touch. I was supposed to get a call to set up a service technician appointment… but no-one called. The app jail you have to make it difficult to connect with you is bananas. I’m leaving soon if I can’t resolve this.

• 
  Cosmical🇨🇦 PCD ~ (@CosmicalLupus) reported 15 minutes ago

  @imthedarkknight @RogersHelps @Bell Anything to Make these robbers Pay for their Crap services

• 
  ghostwolfman (@ghostwolfman) reported 18 minutes ago

  @RogersHelps But I am still deprived of service I pay for with no remuneration , underground lines eliminate the breakages

• 
  ♉️ J a i m e W I L L I A M S🇨🇦 (@SueValley) reported 21 minutes ago

  @RogersHelps @KlisSteven Hello I am needing help with technical support, messaged mynaccount number to you

• 
  EH AF (@AirForceWonFNFL) reported 22 minutes ago

  @cbcsports **** @Sportsnet and @Rogers Money hungry scum.

• 
  Yagya Sachdeva (@YagyaSachdeva) reported 27 minutes ago

  @Rogers how does one get through to you? How does one get clarity? How does one get any solution? Why would anyone want to stick with your service if this is how you treat your loyal customers? Can you help or will I stay on hold for the whole day?

• 
  Sanjay (@Sbmvv2000) reported 30 minutes ago

  @RogersHelps Hi. I am trying to cancel home security with rogers. I have been on hold for more than an hour. What is going on?

• 
  David Austin (@davidaustin) reported 34 minutes ago

  Also @Rogers how are your customer support specialists experiencing longer than usual wait times when you are CLOSED!

• 
  Yagya Sachdeva (@YagyaSachdeva) reported 41 minutes ago

  @Rogers I opted for a temporary suspension of service for a month as I’m not in the country and now you’re charging me for the suspension AND MY whole bill? Why is there even a temporary suspension option if that is the case. Your chatbots are useless. You can’t be reached.

• 
  Curtis Martin (@CurtisMart32873) reported 45 minutes ago

  @Uncle_Jed_1 @RogersHelps cant just blame 1 party when there's multiple that have done nothing when we have been headed down this road for a few decades now the shortage on housing was presented to the government as early as mid to late 90s. and it said 2020 area would be the start

• 
  Mission Ahlul Bayt (@BandeKhuda) reported 46 minutes ago

  @stitchlady @Rogers Rogers service is so bad now.....its all making money but no service.

• 
  Curtis Martin (@CurtisMart32873) reported 46 minutes ago

  @RogersHelps @Uncle_Jed_1 Shaw was already behind the curve (was a Shaw customer for like 20 some odd years) and since that acquisition nothing has really changed customer service has gotten worse and over all rogers service hasn't gotten any better

• 
  David Webb 🇨🇦 🍁 🇺🇦 (@macrurdn) reported 50 minutes ago

  @Rogers @RogersHelps . Don't ever have any telemarketer call me don't email me don't do anything. Everyone should disconnect from Rogers ASAP. I don't want your phone I don't want your cable I don't want crap from your garbage organization. #hockeynightincanada #HNIC

• 
  Sue Leith (@soobird26) reported 51 minutes ago

  @Rogers @TSN_Sports @CBC Soooo….Rogers, you’ll be carrying the NHL games and playoffs for free then? Just as all Canadians have been used to for 70 years? You wouldn’t take that away from us, would you? That would be bad form. And bad for your reputation.

• 
  d (@dfinnman1997) reported 52 minutes ago

  @SportsnetPR **** you @Rogers scumbags

• 
  Roger O'Toole (@otoole_72) reported 52 minutes ago

  @RogersHelps Can anybody help me? On hold for 40 mins got cut off now it says it is too busy nobody available call back later? What is going on? I changed my services last week and nothing was done, now I cant call and ask why? Reference call# 12588431856

• 
  Bonnie Lee (@stitchlady) reported 54 minutes ago

  Does the right hand know what the left hand is doing @Rogers. Tech support transfers me to customer care and they tell me tech support has to deal with the issue of a credit for lost service. After being on hold for an hour and then they want me to call back!

• 
  James Hughes (@JHughes681) reported 55 minutes ago

  @ajplayzyt27 @BlueJays Doesn’t matter. Schneider is being fired tomorrow even if they had won today. Decision was already made. Sponsors actually complained to @Rogers and this cannot be ignored. Hopefully they fire David Popkins as well. Worst hitting coach in baseball and it’s not even close.

• 
  Matt 101® (@MATT__101) reported 56 minutes ago

  @RogersHelps I was lucky enough that my data turned back on a min after then hung up on me. But the support team did ABSOLUTELY NOTHING.

• 
  Nesta ౨ৎ (@nestapendragon) reported 56 minutes ago

  @RogersHelps Your techs can't fix the problem they caused cutting the wiring in my home for no reason?