Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- Wi-fi (15%)
- TV (15%)
- Total Blackout (7%)
- E-mail (5%)
- Phone (5%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Scarborough, King, Toronto county, Toronto, Ajax, St. Thomas, Vancouver, Mississauga, Calgary, North Vancouver, Langley, Brampton, Coquitlam, Ottawa, and Guelph.
| City | Problem Type | Report Time |
|---|---|---|
 Scarborough
|
Internet | 1 hour ago |
|
King
|
TV | 1 hour ago |
|
Toronto county
|
TV | 5 hours ago |
|
Toronto
|
Internet | 6 hours ago |
|
Ajax
|
Internet | 10 hours ago |
|
St. Thomas
|
Wi-fi | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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SandeepChigullapally (@S_Chigullapally) reported@RogersHelps Thanks, I was able to get help. Is this the new norm to get service ?
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SIMPLY SINGH, HUMAN 🇨🇦🇵🇸 (@sarabjeetsj) reportedYes, they were finally able to resolve the issue. That’s said, @Rogers @RogersHelps need/s to seriously look inside, to address the intrinsic arrogance & the staffing issues if you all wish 2 really retain your customers! These gaps will surely move the customers away from u! Bye
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scott cooney (@ScottyC27) reported@RogersHelps Is there internet down in east york woodbine and danforth
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Sumal Sebastian (@SebastianSumal) reported@RogersHelps I requested to terminate my account permanently as I moved out of Canada permanently. Now you have resume billing.
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Karan Arora (@karan16000) reported@RogersHelps Also your ** AI robot ask stupid questions no real human being to talk
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magenta72 (@valleylily56) reported@Rogers Just went into Rogers Chat. My queue position is 32!!!!!!!!! They buy up everything. CRTC lets them. @CRTCeng Getting service is ****!!!! Bring in outside companies to break up Rogers!!!!!!!!!!
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Renata (@Renatamx2) reported@Bell what a joke my service for 3 lines have been out 4 days and there’s no one helping or no solution in sight @rogers never let this happen and where is the customer service cuz no one has any respect at your company
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Pucker Toolman (@puckertoolman) reported@Jerry11Sky @Canucks @Rogers He's awful
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Bonnie Lee (@stitchlady) reported@RogersHelps I am having a problem with the transmission of the Blue Jays game. My screen keeps going black and now my box has restarted on its own. I did call in and they restarted my modem, but I’m still having the same issue. Are you aware of a problem.
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Harshit (@harshitshah436) reported@RogersHelps I’ve been a victim of what appears to be a fraudulent transaction on my Rogers Bank Mastercard. I was forced to withdraw cash from an in-store ATM due to a “digital payment not working” situation, and ended up being charged excessive and undisclosed fees. @Rogers
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Jeremy M (@JeremyM74626730) reported@caldernet @Rogers Have gotten 6 air duct cleaning calls in the past two days. All come from numbers call display shows as having the first six digits as mine. Have just started pressing the screen call button and letting my phone slow them down
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PJ (@PrashBerry) reported@RogersHelps Is there a problem as to why Rogers is unable to provide uninterrupted service for television? I have been unable to watch The Masters or the Orion landing without experiencing constant blackouts. It is beyond frustrating.
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Manny Sforza (@MannySforza) reported@Rogers having to play a message for customers waiting on hold stating we are experiencing longer than usual wait times actually means you really suck at customer service and are more focused on profits!!! #DoBetterRogers
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lori (@Stargazer600) reported@RogersHelps @notVERYhappy26 Fix your phone number cant get threw
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jassully (@jassully1) reported@RogersHelps Spent almost two hours between your chat and call center because I thought that my account had been compromised. Everything seems okay but a lot of damage can be done in two hours. I miss Shaw so much.
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Onesiphorus 🟪⬜️🟩 🇬🇧🇨🇦 (@Caro_WiserNow) reportedThis was brilliant - we had tears in our eyes when they made it safely through. Thanks very much to the worst communications company in Canada - @Rogers for forcing me to reboot the box in the middle of it and missing valuable minutes of watching it live.
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Michal (@michal_poterji6) reported@RogersHelps Call me inbox me no problem . I tell you all .
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SAMIR PANDYA (@ss_pandya) reported@RogersHelps I experienced such issue for the first time where obly one mobile phone doesn't have network (with no phone related problem) and Service providers can't explain the issue adequately nor an assurance on if it will happen again.
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Victoria Joss (@VictoriaJoss) reported@RogersHelps I haven’t used the tv remote for so long, I’m nervous attempting to find the audio settings. Not sure who to hire to help solve this.
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Chris (@chrischew) reported. @Rogers @RogersBiz on the phone on hold for over an hour for a plan change to fix a bug. No option to for call back. Thats the very definition of a bad service.
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Mariam J. Karim (@MariamJKarim) reported from York, Ontario@Rogers waited for 1 hour to cancel my home internet and the person disconnected. Wth?
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Abhijeet Haldar 🇨🇦 (@Abhijee14150265) reported@Rogers network is really broken in Vancouver or all of MetroVAN As soon as I go to US with Canadian Rogers network everything just gets much better. It's really sad to see it can't be improved for Canadians 1st. BTW this is same for Bell so that's not better either
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Todd Heintz🇨🇦 (@ToddHeintz) reported@Rogers @Canucks Literally in the middle of the shootout your network cuts out for the 10th time today. I’ve had enough of paying $200 a month for this garbage. I want my money back. Absolute garbage. #refund @CRTCeng
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Mike Drake (@MikeD340706) reported@RogersHelps Many times over it went to the CCTS and I'm still waiting and I sent an email to the ombudsman. 10 years as a loyal customer and this is how Roger's treats its customers. I left and went to bell and now they want to charge me an early termination fee for a phone they lost.
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LA Penn (@scarletdiva12) reported@RogersHelps Hi! I recently upgraded my phone online and just transferred the info/activated my SIM but but both phones are now saying "emergency calls only"...can you please help?
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Batesy (@cideralowekoda) reported@Sweet__Wolf @MapleLeafs @Rogers I get it but sooooooo stupid.
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tuart onkhouse (@onkhouse) reported@RogersHelps login to what? i got a phone a number that trans to roger thats it no other ibfo
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izzy (@purgaytory_) reported@RogersHelps why is my phone giving me notifications that roaming is enabled due to losing connectivity to my home network? I'm at home and am not near the border. I've gone into my settings and turned roaming off, but its still enabled at the top of my screen.
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Nathan Fitzgerald (@nat_fitz1) reported@RogersHelps @Dr_H_Pimlott Ah - the kind of blame others response that makes sure I'll never get a mobile phone or Internet from Rogers! That and how often the Rogers website is down when I try and pay my legacy cable bill (can't wait to ditch it!)
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Jonathan Spivak (@jonsp01) reported@RogersHelps Once again Rogers Xfinity Streaming App (RXSA) doesn't play live TV nor plays back saved programs from the cloud PVR on Android 16 devices (cell & tablet). I have no problems with RXSA on my old S8 cell phone running Android 9. The issue was fixed now it's a problem?