Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• TV (16%)
• Wi-fi (14%)
• Total Blackout (7%)
• Phone (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Vancouver, Montréal, Oshawa, Surrey, Brampton, Toronto, Nepean, Ottawa, Newmarket, Mount Pearl, Scarborough, Kitchener, Fredericton, Edmonton, and Ajax.

City	Problem Type	Report Time
Victoria	TV	5 minutes ago
Vancouver	Internet	6 minutes ago
Montréal	Internet	12 minutes ago
Oshawa	TV	1 hour ago
Vancouver	Internet	2 hours ago
Montréal	Internet	6 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Toilet Trader 💙 (@SWSniper07) reported 6 minutes ago

  @RogersHelps All your Rogers helpline Twitter account does not work it pushs people to your terrible Chatbot on the Help support screen. I've been screaming for eight months to contact a human being and resolve this you guys are gonna look hilarious in court

• 
  Robert Chaulk🫐 (@RobertChaulk) reported 7 minutes ago

  @EddieSheerr @DaveJSullivan @Rogers K. Didn’t know that 👍. Be nice to get away from cell thing but cost with Starlink might be an issue.

• 
  Old Woman’s Chair (Grandma ZZ) (@JustCanadianGal) reported 9 minutes ago

  Oh @Rogers, not at home; can’t get customer service direct you to the web that cannot help the telephone system -no one’s home… did machine hang up on you? Yes. Every time in the past three months.

• 
  Melissa🍁 (@123mung) reported 10 minutes ago

  @RogersHelps Everything has been checked. There’s a number of people also having trouble in Newmarket check reddit/rogers it’s a problem with different apps streaming issues

• 
  Andy Potter (@aap53) reported 12 minutes ago

  @RogersHelps And now TV is down again.

• 
  Kevin (@Kevin_C889) reported 13 minutes ago

  @RogersHelps @JMCInformation Why was my service stopped in the first place

• 
  Kyle Wildi (@KyloTango) reported 17 minutes ago

  @RogersHelps can’t log into xfinity app on Apple TV for several days now. How long will the service be down?

• 
  The Toilet Trader 💙 (@SWSniper07) reported 18 minutes ago

  @RogersHelps All you do is push people to an online chat bot why don't you actually call me with a human being so we can figure it out sending me to chat bots with zero customer service proves my point in court

• 
  Matt Muszynski (@mattmuszyn) reported 20 minutes ago

  @RogersBiz @Rogers This has been going on for months. You sent me two QR codes via Purolator, both failed and when I asked for replacements, they never came. I have a photo of the error screen from the last one I received as proof. Now I’m being told they’re “past their due date” and nothing can be done, yet due to your own negligence, I’ve been running to in-store Rogers business locations and sitting through hours of hold times just to get this sorted. And somehow, I still received another QR code just last week that also didn’t work. So how exactly is this past its due date when you’re still sending them out? Now I’m told no replacement is coming and there’s nothing that can be done. That’s not an answer. I’m a loyal business client who has spent thousands with Rogers, and this is what I get, months of runaround, unprofessional staff and a 72-hour wait just to speak to a supervisor. Mistakes happen, but from a company like yours? Sort this out please.

• 
  Cosmochyck (@ninjachyck) reported 26 minutes ago

  @RogersHelps I need my bills from 2024. You do not provide them online. And then uou want $20 a bill to provide them??? You want us to go paperless and then charge me for MY information??? Help please

• 
  Krishan Arora (@krishanarora1) reported 29 minutes ago

  @Rogers bad wifi connectivity issue facing from more than 2 months

• 
  Karmen🇬🇷🇮🇪 (@karmen638539) reported 29 minutes ago

  @KurtMahGurt @AlixG_2 @Rogers No my brother is with hydro one he lives in napanee. He moved there when they tore down the stacks here in Lakeview. He in his late 50's

• 
  Zach (@zachnhso) reported 34 minutes ago

  .@Rogers never claim you’re the best ISP again that’s false advertising

• 
  name can't be blank (@J0hnHaw3s) reported 34 minutes ago

  @MapleLeafs @Rogers CRICKETS...!!! The service SUCKS with 100% of Rogers employees, just imagine what it's going to be like when 50% are left??😝😝😝 I swore I'd never renew, but did, because Rogers made THAT, very easy...lesson learned when this contract runs out.. ROGERS SUCKS...they know it. Our area is reported to be operating at 50%..too many customers not enough infrastructure..full charge every month.

• 
  Matthew Kendrick (@Ch9seFan) reported 35 minutes ago

  @RogersHelps I had to sign up for an extra channel last year which I guess I dont need now. And then I gotta pay all this money for cable to watch 3 things I can watch on tsn+ for 90% less than Roger's. Ever since youbswitch to this Xfinity service Roger's has been absolutely terrible

• 
  Lori (@LoriinDurham) reported 42 minutes ago

  @Fidomobile @Rogers worst experience getting customer service. $400 a month and can’t get service

• 
  PATEL HITESH (@Patelhits2511) reported 46 minutes ago

  @Rogers Never recommend red wireless. Instead of giving discount to uber blue account holder they are looting their customer. First they have showed me that I will get mobile device plus plan for just $51.50. But what am I seeing that they are charging me $112.

• 
  Heldy (@HeldyCarvalho) reported 46 minutes ago

  Hello, @Shawhelp @Rogers - have been trying to get through to customer service for several days now. Can be in chat for several hours and all it says is “We are currently experiencing a delayed response. Please wait.” The customer service has tanked. Together with Shaw?

• 
  Vernon RJ Schmid🇨🇦 (@Vernon_ESQ) reported 47 minutes ago

  Ummm… @Rogers and @RogersHelps: If customer is on hold for more than TWO HOURS and THEN your system says "Too many on hold…" and ends call, the least you could do is set up a call-back service. [Expletive deleted.]!!!😡 #CustomerServiceIdiocy #RogersHangUps #RogersHangsUp

• 
  Colin (@Colin__007) reported 47 minutes ago

  @Rogers @WRN828 Yeah, my unresolved issue is the number of Canadians you fired and went to Indian call centers. Rogers = Traitor to Canada.

• 
  Blackhat Casper (@JBPVFM) reported 48 minutes ago

  @rogers @RogersHelps has big problems in newmarket today.......oye

• 
  shae 🦋 (@nnyylleeaahhss) reported 49 minutes ago

  in case anyone doubted this, @Rogers is the absolute worst

• 
  Stephen (@SBMiron) reported 51 minutes ago

  @RogersHelps My solution to this problem is I assume they are all scammers so I don't engage in conversation with them. There is no way to know for sure if they are legitimate calls from Rogers. Or is there ?

• 
  Krishan Arora (@krishanarora1) reported 52 minutes ago

  @RogersHelps Don’t see hardware issue, checked on ur site, don’t see location issue but my neighbour also told he is facing similar problem

• 
  Georgetown Jack (@Georgetown_Jack) reported 52 minutes ago

  @Rogers how many times do you have to make “notes on the account” before you stop spamming me with calls from your credit operations team looking for someone I don’t know? I have no accounts with you (after switching because of your terrible customer service). Sad

• 
  nothing but volcanic vipers (@MooCowRawrz) reported 55 minutes ago

  @RogersHelps Coulda fooled me since I'm sorry to the support person but the company just asked for layoffs. Also every game just stops working if I watch it for 40mins but the ads work great ika skip the email cause it's just going to be "ur tvs old" except tsn and ctv work fine

• 
  Palvinder (@ppsgrover) reported 56 minutes ago

  @RogersHelps @RogersHelps @Rogers Unfortunately Customer Care Team is not able to help me much so I am requesting you. Please make sure nothing is charged extra to my account since I already paid regular amount of $64.40 #Rogers #CustomerService

• 
  Darryl Narain (@DarrylNarain) reported 1 hour ago

  Between @TekSavvyCSR and @Rogers who do I blame for my internet being down for over a week now. They point the finger at each other while the paying customer suffers. Yet, if I turn off my CC so they can't take more money for said service, I'd be in the wrong.

• 
  DARSHAN AILANI (@AilaniDarshan) reported 1 hour ago

  @Rogers , I have been loyal customer for long but it feels very sad to see quality customer service deteriorating every year. Even after raising complaint regarding poor network & internet connectivity during travel, you have sent $170 bill & no one cares to respond to my query.

• 
  nothing but volcanic vipers (@MooCowRawrz) reported 1 hour ago

  @RogersHelps Oh and for live cable TV your rogers let ******* CTV2 be in HD for Christ sake there are Nascar races on it and your capitalist cable monolopy is so ******* stupid broadcasting in 4:3 in 2026 lol