Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- Wi-fi (15%)
- TV (15%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Waterloo, Oshawa, Mississauga, Kitchener, Ottawa, Cambridge, Orillia, Grande Prairie, Newmarket, Clarington, Calgary, St. Albert, Markham, and North York.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga
|
4 minutes ago | |
|
Toronto
|
Internet | 4 minutes ago |
|
Toronto
|
Total Blackout | 1 hour ago |
|
Toronto
|
2 hours ago | |
|
Waterloo
|
Phone | 2 hours ago |
|
Oshawa
|
TV | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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ward wilson (@DJWardWilson) reported@Rogers @RogerHelps wanted to watch SCHEDULED GAME - Oilers & Ducks NO CAN DO Sens/ Canes OT is on SN Pacific, people must watch SCHEDULED GAME on another channel - SN West you removed SN West from my line-up in 2024 when Shaw forced streaming on home users EPIC FAIL 😡
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C Wagner (@colingwagner) reported@RogersHelps You could properly staff your help desks. I shouldn't have to wait 20 minutes to chat to someone online or on the phone. Top notch prices from Rogers and bottom tier customer services.
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HonestReplyGuy (@Charlie27252801) reported@itsWozzz @Rogers @Sportsnet would never show something negative going on in one of their facilities.
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scott cooney (@ScottyC27) reported@RogersHelps Is there internet down in east york woodbine and danforth
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jassully (@jassully1) reported@RogersHelps Spent almost two hours between your chat and call center because I thought that my account had been compromised. Everything seems okay but a lot of damage can be done in two hours. I miss Shaw so much.
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sposa (@yenta_girl) reported@RogersHelps It was but at 10:14 it shut down again....16:15 back on
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Marielle Taylor (@MissMJTaylor) reported@RogersHelps Park staff said its been a problem since March for all Rogers users. No one has any mobile data. Just switches to a warning emergency calls only.
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Monica (@M0nicafor3ver) reported@Rogers no internet in Parkdale, Toronto. When do we expect the service back and please post link to track updates.
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Classic Valve Design (@ClassicValveDes) reported@RogersHelps Yes. It's the basic monthly internet service that's going up.
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DTAmerikka (@Ferreira_nszuki) reported@RogersHelps does Rogers still have a retention department or do these Customer service reps take care of that?
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Chris P Bacon (@pozpiggy86) reported2 AM and @Rogers is STILL down... This is NOT a way to make a good impression with a new customer. It's been more than 12 hours now with no home phone, cable TV, or internet and all I hear from #Rogers is crickets... #CRTC
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Harold and Jean (@HAC_N800) reported@RogersHelps Any issues in NW Calgary.. internet speeds are really slow. Xfinity app says I’m getting 27mbs on my 1.5gb plan.. tv occasionally breaking up. Have reset modem twice..
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tuart onkhouse (@onkhouse) reported@RogersHelps login to what? i got a phone a number that trans to roger thats it no other ibfo
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C Wagner (@colingwagner) reported@RogersHelps I've been with Rogers for a long time but they couldn't waive that to keep me a customer. So I walked across the street and signed up on Freedom. I did pay a fee to do that but it was half of the Rogers fee. So you lost a customer. Because you can't provide customer service.
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Gobi Anpalagan (@beem3er) reported@Rogers Then I’m told to call back in 2–3 hours—no option for a callback either. Paying premium prices, but this definitely isn’t premium service. @Bell be seeing a new customer in the near future
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DTAmerikka (@Ferreira_nszuki) reported@RogersHelps does Rogers still have a retention department or do these Customer service reps take care of that?
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LeafsGuyA.I. (@LeafsGuyAI) reportedArguably one of the worst hiring processes in the last decade league wide. #leafs are one Chayka hire away from completely loosing a portion of the fan base already on the edge. @Rogers primed to really screw this one up. All about the bottom line, nothing about team success.
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travisrenney (@travisrenney) reported@RogersHelps @MannySforza If customer support is important to Rogers they would have more support personnel and lower wait times for customers. Do better Rogers.
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps I am trying to log in to email. I cannot get it on my phone, or on a computer. The MFA is the problem. I get calls from you, I have gotten texts from you about bill payments made. So I don't know the number is blocked. Can the MFA be removed?
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MustangShow (@MustangShow) reported@RogersHelps #Rogers Dollar Store Internet is down AGAIN in Markham!! @ROGERS 🖕
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Joan Lucy Picard (@PicardLucy) reportedWaited 7 minutes for my @Rogers to come back. Saw about 30 seconds of the American national Anthem & it went out again. Didn't even get to see the Canadian national anthem. Stupid Rogers connection.
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Manny Sforza (@MannySforza) reported@Rogers having to play a message for customers waiting on hold stating we are experiencing longer than usual wait times actually means you really suck at customer service and are more focused on profits!!! #DoBetterRogers
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Michele L Renaud (@MicheleLReiw) reported@RogersHelps Oh don’t worry, he will cancel our account with Rogers. Enough is enough, our money is good but not enough to give us service, got it.
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Midday Vtuber- 2.0 coming! (@JMMidday) reported@RogersHelps I think if you read the conversation between me and the rogers specialist you would understand I've already been helped, so I already know the options are terrible
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Sally 😺🍸 (@balisally) reported@RogersHelps hi there! Am watching the Jays but the tv keeps pixelating. Is it me or you? I’ve reset the box and it didn’t help 😢
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Vishnu Sheth (@vishnu_sheth) reportedHey @Rogers, seems like the home internet broadband is down. Again. Can someone please help?
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Louis Mercer (@louismercer9) reported@RogersHelps Login in the website don’t have Roger’s cable I live in sask
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Chris P Bacon (@pozpiggy86) reported@Rogers About 2PM yesterday. My service is STILL down, and I have now lost count at the number of service restoration times your website has given me now. It changes every hour. I can't do business with no internet.
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Aileen O (@AileenMAO) reported@RogersHelps @Sportsnet Last response I got was "contact sportsnet. Its their issue". Awesome. Way to go guys.
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skiii (@SkiDaPrince) reported@RogersHelps Yeah im aware of rogers together with Shaw but I figured it was worth a shot since myrogers wasnt working. I’ll just visit the link you sent me. Thank you guys for the help. My frustration isn’t directed at you guys at all even if it sounds like it ..