Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- Wi-fi (15%)
- TV (15%)
- Total Blackout (7%)
- E-mail (5%)
- Phone (5%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Fredericton, Brampton, London, Surrey, Edmonton, Toronto, Cambridge, Scarborough, Vancouver, King, Toronto county, Ajax, St. Thomas, Mississauga, and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Fredericton
|
Internet | 3 hours ago |
|
Brampton
|
TV | 4 hours ago |
|
London
|
Wi-fi | 5 hours ago |
|
Surrey
|
Wi-fi | 6 hours ago |
|
Edmonton
|
Internet | 8 hours ago |
|
Toronto
|
Internet | 8 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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tuart onkhouse (@onkhouse) reported@RogersHelps login to what? i got a phone a number that trans to roger thats it no other ibfo
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Howling at the Moon 🐺 (@Jane_Gillon) reported@Rogers I’m glad you understand but that doesn’t really help anything. I will be spending my time avoiding as many “smart” products as possible. There is a big difference between incentives and force. 95% of the people would never turn off the standby feature.
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Tay 💕 (@taybbfan) reported@RogersHelps internet down since 7am, it’s now 12am. 17 hours +. No update from Rogers and customer service sucks. People have important stuff to submit & we pay for the service. Don’t need to use 15 gb of data to get those things done. Please give some answers.
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Dan (@PotunaSalad) reported@RogersHelps From my experience, the Rogers Ambassador Team is totally useless. They botched my account and flat out lied to me and then made unauthorized changes to my account that even your customer care team can't seem to figure out! 19 year customer that's about to switch!
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Ex boyfriend🤽🏽♂️ (@corbykafui) reported@RogersHelps as a rep from rogers shouldn’t you be the one facilitating something like that after a customer has told you he reached out 4 times and nothing was done. You see why i say you guys don’t reward loyalty
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Christine Grimshaw (@ChrissyGrim) reported@RogersHelps I am having a horrible time getting any kind of customer service. Anytime I call I’m on hold forever or if I try and chat I’m usually start at 99 and I don’t have that kind of time.. I was supposed to get a $200 credit and it never appeared and I’m pissed
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Faizer (@faizvirji) reported@Rogers I was trying to sign in tonight and you literally told me I am not eligible despite spending obscenes amount of money on your service. Is this what you do? Because if so, I am entitled to a very big refund
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jassully (@jassully1) reported@RogersHelps....seriously? An hour on hold and also 100 deep on your chat support queue??
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D a n i e l l e © (@DoubleDs2) reported@RogersHelps what's up with the service outage in my area? No weather issue, no construction and no one outside trying to resolve it! I've been down for almost 6 hrs and no updates!
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˚ʚ♡ɞ˚ (@aintjeff_) reported@RogersHelps Is there internet outage today? I have no internet since 7:00 AM and I’m going crazy.
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Lynne Pelser (@LynnePelser) reported@Rogers @CRTCeng Easter weekend. Multiple outages. Inability to worship on any device & zero warning. Why is it Canadians cannot have reliable internet service or choice in providers? Absolute failure @rogers
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Angela Ibach INT (@a_bi30) reportedSo, after complaining on here about the constant increase in prices and 25% increase for the two services in less than 2 years.....forward a month and price up again!!! @Rogers can we talk crap....oh we have hard times, things cost more is your sob story with your major profits
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Bonnie Lee (@stitchlady) reported@RogersHelps I disconnected my tv from my wifi network and reconnected it. The signal is apparently better according to my app from Rogers so we'll see if this issue stops happening. It has happened a few times during baseball games in 4K!
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Shane Ruys - 🇨🇦 (@KingstonAgent) reported@Rogers Trying to remove a “Unison-add on” as I have no need for it & no idea why it’s on my bills. Try it online and get a “sorry something went wrong and we’re working as quickly as we can” message, so try online chat to wait 2 hrs in queue only to be dropped. Brutal “service”
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Pablo Kanuck (@P_Can01044) reported@SportsnetPR ch 360 ,sn1 etc not working on @Rogers
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M Irshad 🇨🇦 🥍 (@Ref_moe) reported@RogersHelps & This is why I hate @Rogers - Always giving the same instructions to follow, never ever trying to fix the root of the problem that is their crappy equipment and service
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GotALight? (@OldePunque) reported@RogersHelps I have been in the queue for Rogers mobility technical support for just over 2 hours now. Is there any point in continuing? Will anyone answer at some point?
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Shreyas S (@Shreyas87139893) reported@RogersHelps @RogersHelps Network showing SOS for one of lines. Store could not help. Asked me to call tech support. Been trying for 10 days to get hold of 1 agent. Cant call, cant text, cant use data. And i am paying for that line. Very bad service provided.
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Randall Albertini (@RandallAlb70530) reported@RogersHelps Pls contact me for help with new tv bundle as mine is expiring next month
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The Toilet Trader 💙 (@SWSniper07) reported@MapleLeafs @Rogers If your customer service puts you on hold for eight hours and Anna can't answer anything what kind of customer service do you have?
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April (@canadianaf1) reported@ToddHeintz @Rogers @BlueJays I worked as a customer service rep for 12 years with Rogers. Believe me when I tell you..they don’t care.
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Batesy (@cideralowekoda) reported@Sweet__Wolf @MapleLeafs @Rogers I get it but sooooooo stupid.
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Honeyboy Wilson (@HoneyboyWilson6) reported@RogersHelps @MannySforza Except cancel, that should be a no brainer. ”Press here to cancel and print a return shipping label.”
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Adam (@A98698937) reported@Dr_H_Pimlott @Rogers I have been trying to speak with a human customer service for weeks , after 40 minutes wait I was unable to reach them
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Bonnie Lee (@stitchlady) reported@RogersHelps I am having a problem with the transmission of the Blue Jays game. My screen keeps going black and now my box has restarted on its own. I did call in and they restarted my modem, but I’m still having the same issue. Are you aware of a problem.
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Shell (@Mjc95) reported@RogersHelps Are there reported issues in Ottawa area? Channels keep reloading and nothing happens. We've restarted the modem multiple times
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PJ (@PrashBerry) reported@RogersHelps Is there a problem as to why Rogers is unable to provide uninterrupted service for television? I have been unable to watch The Masters or the Orion landing without experiencing constant blackouts. It is beyond frustrating.
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izzy (@purgaytory_) reported@RogersHelps why is my phone giving me notifications that roaming is enabled due to losing connectivity to my home network? I'm at home and am not near the border. I've gone into my settings and turned roaming off, but its still enabled at the top of my screen.
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Manny Sforza (@MannySforza) reported@Rogers having to play a message for customers waiting on hold stating we are experiencing longer than usual wait times actually means you really suck at customer service and are more focused on profits!!! #DoBetterRogers
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Trevor Harris (@THarris1519) reportedAnyone else with Rogers and have no service with their phone showing SOS? Just noticed this on my phone. @RogersHelps