Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (58%)
- TV (14%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Brampton, Vancouver, Woodstock, Edmonton, Courtenay, Surrey, Montréal, Laval, Kelowna, North Vancouver, Milton, Guelph, Toronto county, and Castlegar.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 7 minutes ago |
|
Toronto
|
Internet | 46 minutes ago |
|
Toronto
|
Internet | 51 minutes ago |
|
Toronto
|
Internet | 1 hour ago |
|
Toronto
|
Internet | 2 hours ago |
|
Brampton
|
Internet | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Finding Serenity 🌱🏳🌈🦄 (@mmysticbloom) reported@larx999 @Rogers I'm sitting here using my data. I saw 19 reports on down detector for rogers.
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chris (@whiteboywork) reported@Rogers down again ...
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chris (@whiteboywork) reported@RogersHelps fix your internet stability... all day non stop disconnect ... for a week now having issues your support ppl can't fix
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Jax (@Puff23138399649) reported@ModernAgri_Tips @Bell @Rogers Both are terrible. Just tried to switch services and the amount of ***** both companies dropped is unbelievable. Wasted probably 10 hours of time between calls and failed installations.
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Baking_Biscuits (@Baking_Biscuits) reported@JamesonCanada @Berniceness @Rogers I know lots of companies who do it. I did IT Tech with one company who decided to outsource to Manila. They had record profits while it caused significant customer friction and cultural shifts within the firm.
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larx (@larx999) reportedHas anyone else under @Rogers or Shaw wifi been having trouble with their internet connection the last several days?? I've tried all the troubleshooting they mentioned and none of it has helped with the internet connection going in and out!! Fix your internet connection @Rogers
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Booshua (@deadjosh13) reported@RogersHelps Broadband Home Internet is down... please help..been waiting on the phone for 40+ mins already...
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Graig Carlson (@GraigCarlson) reportedTrying to figure out which customer service is worse @FedEx or @Rogers ordered 2 new phones on June 4th. Over night delivery. One is lost. One got to our city and then was returned to sender. Zero help from either
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Bad Cat (@Rayleigh21212) reported@Berniceness @Rogers They hire foreigners willing to work for less WITHIN Canada too, it's why they're able to pay minimum wage now but never could in the past.
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Curtis Martin (@CurtisMart32873) reported@RogersHelps @Uncle_Jed_1 Shaw was already behind the curve (was a Shaw customer for like 20 some odd years) and since that acquisition nothing has really changed customer service has gotten worse and over all rogers service hasn't gotten any better
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🇨🇦🍁🇨🇦 Chris L 🇨🇦🍁🇨🇦 (@s0_t4) reported@RogersHelps broadband Internet down in Vernon BC. Since about 3pm pst
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MiaCulpa (@ms_culpa) reported@RogersHelps Yes. I confirmed yesterday there was an outage. I need to know when it might be fixed. I shouldn't have to sit on hold for almost 40 minutes to talk to a person.
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Bonnie Lee (@stitchlady) reported@RogersHelps Can’t get through on the telephone. I don’t have an hour or more to sit on hold. Rogers has the worst customer service in the business. In fact, there literally is no Customer Service.
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Anne Proctor-Counter🇨🇦 (@ayym) reported@RogersHelps Can you confirm if Roger's has a legit campaign going on, subcontracted to a third party? That would help me to know if this is a scam
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dat rich dude (@whodis874) reported@larx999 @Rogers where are you from? I'm having the same issues the last week or two
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Paul Alberstat (@alberstat) reported@rogershelps What kind of a rubbish technical support do you have when I have been on the phone on hold for 2 hours and fifty minutes with no answer?!?! Incidentally this isn’t the first time. #worstcustomerserviceanywhere
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RT G (@Eshie4) reported@RogersHelps why don’t you take some of the people who have time to call me a million times a day for home security (which I’ve declined a million times) and train them to do customer service - because I’ve been on hold for an hour this is ridiculous.
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One complaint can outweigh a thousand compliments. (@allawilc) reported@RogersHelps When I go ito MyRogers it says there is a technical issue and return later!
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Wacky Welder (@welder_wacky) reported@bruce_barrett @MikeHumanIntel Holy **** you’re a moron. @rogers has owned the rights to NHL hockey in Canada since 2013 and they did not renew CBC airing the games going forward. The CBC didn’t cancel anything. You’re just another ******* moronic #MapleMAGAT (probably a KKKonvoy supporter too).
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B (@Rumbles82) reported@SportsnetPR Sportsnet is the reason I dont watch much hockey anymore. Nice to see they are killing Saturday night hockey. **** @Rogers .
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Nesta ౨ৎ (@nestapendragon) reportedA @Rogers technician came to "fix" my cable internet today. So while he was here he cut all the "bell" phonelines. Now my front door buzzer doesn't work. I can't buzz in my nurses for cancer care anymore. I genuinely didn't think I could hate rogers more than I did before. Wow.
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Cody Tilbury (@TilburyCody) reported@RogersHelps Issue stemmed from you increasing my internet bill by over 250% I’m on auto pay and wireless billing … I don’t look at my bill … until there are inconsistencies. Internet deal ended … charged an extra 100+ … I can they’re like oh ya we can renew it but it’ll be 5 more than before … ok whatever can you please reverse that charge last month … oh no that’s not Roger’s fault it’s impossible for them to credit me … shame on me for not paying enough attention while willfully handing my money over to you every month. I asked if the deal was available to renew when would they just automatically do it for me … we’ll be sure sir you may be unhappy with that deal … so the solution with me being unhappy with a $5 increase, is simply increasing the bill by over $100 ? 🤡 🌎 Wasted a ton of time there … then a couple days later… I get a new Xfinity box … this wasnt communicated to me … but I was told I have to send the old one back Well guess what the remote for the new one doesn’t work So I spend an hour requesting a new remote I get the new remote … they sent me a remote for the old box … perfect back to support I go Then I get this absolute buffoon depicted above the other day, Who I’m quite sure could be replaced by a chat bot from 5 years ago if we’re being completely honest. Wastes more of my time… I don’t have an hour every day to wait around in a chat Que or on hold So now I have an old box that works but needs to be returned or you’ll bill me as well as 2 remotes. And a new box that can’t be used because the remotes dead … and a lack of time / confidence to deal with an ungodly amount of incompetence
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Frédéric-Alexandre Decelles (@DecellesFA) reported@RogersHelps @Bratt_world This is a problem.
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𝚃𝚛𝚊𝚟𝚒𝚜 𝙾𝚠𝚎𝚗 𝙼𝚎𝚑𝚛𝚎𝚛 (@travismehrer) reportedWow. @Rogers is really trying to out-@Rogers themselves today. Up for 5 minutes then down 20-60 minutes. And no issues during the actual storm yesterday. But merging with Shaw was going to makes things better…
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Chrissy77 (@Chrissy0377) reported@nitusai @Rogers @RogersHelpLine I pay $200 a month for cell and internet. It’s ridiculous. I was paying Rogers $300 they refused to reduce after 20 yrs as a customer so I left.
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R I C H (@RichFriars) reportedHad to restart my gateway several times ! Even though I call Roger’s many times to tell them the service is not working ! @RogersHelps @Rogers
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Pamela (@Plibra123) reported“The roofies…they’ll get you every time” But hockey doesn’t have a culture problem 😒 @rogers @cbc Ron McLean needs to go.
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Ray (@creaturesohabit) reported@RogersHelps @Bratt_world Sportsnet+ is complete trash. Blackouts even when not in the viewing area. Imagine now. You'll never see a dime from me or my family.
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Elysian Workshop (@ElysianWorkshop) reported@Berniceness @Rogers FYI.. freedom is exactly rogers with half the price and they have nice service people. No waits.
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Pam (@pammcgugan) reported@Smil3yAngel This sucks @CBCNews @Rogers