Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Midland, Montréal, Orillia, Hamilton, Saint-Tite, Surrey, Richmond Hill, Oshawa, Guelph, Calgary, Brampton, Vancouver, Saint-Hyacinthe, and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 12 minutes ago |
|
Midland
|
TV | 2 hours ago |
|
Montréal
|
Internet | 3 hours ago |
|
Toronto
|
Internet | 3 hours ago |
|
Toronto
|
Internet | 4 hours ago |
|
Orillia
|
Internet | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Gio (@giovexpo) reported@RogersHelps Ok You Convinced Me Before I Cancel My Service. I will Call Them
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CrayCray (@CrayCrayRules) reportedWhy is my Rogers down again!! #rogers @Rogers
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Ju (@julookingaround) reported@RogersHelps what is going on in Calgary?? Almost two hours without service. This is unbelievable. Are you guys even working today??? Are you even trying to fix it?? What is going on?
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Kevin Rashidi (@KevinRashidi) reported@RogersHelps how have I been on hold with you guys for 1.5 hours to get help for my cell phone?? Hire more people this is ridiculous.
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sprt08 (@sprt08) reported@RogersHelps Hello- I sent a private message. Would someone please help? I’ve tried every support avenue available without response, and in store and phone reps say they’ve submitted escalation tickets because they see the problem but can’t help. Thank you.
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Martin (@O_Grech_kin) reported@RogersHelps I hope this works because I started speaking with technical and it has sent me to the further issues I’ve been experiencing
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Chiranjeevi Nagiredd (@chirutweet) reported@RogersHelps Yes my account is set up now. I just have issues with my activation charges.
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Beck (@MoneyandBeck) reported@RogersHelps is there any issues involving poor audio quality right now.?When I switch over to apps available (ie. YouTube/ Prime/ Netflix) the sound quality is awful
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Ryan (@metalmex21) reported@RogersHelps having tons of issues with the Jays Winning Innings. I have been a customer for 30 years. This is frustrating.
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Zesty Italian (@twoopmasta) reported@vladdystepdaddy @Sportsnet Thank god I’m not the only one experiencing this, literally been happening FOR MONTHS you’d think the way @Rogers is gouging people for these services they’d fix an issue like game having no sound. Genuinely pathetic excuse of a company.
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Claudio Fanuzzi (@claudsfanuzzi) reported@RogersHelps Same level of customer service provided here I see I just spent 2 hours on the phone with your incompetent staff feeding me the same script. I have never been more disgusted with a company in my life the level of incompetence and lack of customer service should be studied.
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chris (@whiteboywork) reported@Rogers *** your internet stability issue ... every 5 mins its crashing
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Brad Beaumont (@BradBea18939369) reported@Rogers sitting in hold for last 37 mins waiting to talk to a customer service rep, is wild for what i pay to use your product
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The Mark Consulting & Marketing (@TheMarkCompany) reported@TeresaSpinelli @Rogers Terrible.
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Jeff Molnar (@jeffmolnar) reportedGoing on 3 hours without internet or cable and @Rogers still says the outage is being assessed. Might be time to finally make the switch to Bell.
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David "Stargate Genius Leader" Hewlett (@dhewlett) reportedNot if you've got the wrong address as we've been trying to explain to your tech support...day 2 back on hold waiting for you, @Rogers!
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Jessica ⚕ (@La_PsyChiq) reported@nestapendragon @Rogers Don't look at me...I get 𝘮𝘺 terrible customer service from @TELUS
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MACK A (@mack1971) reported@RogersHelps Would you PLEASE hire more people to answer customer “ service “ lines??? 3 freaking days of trying to reach an operator, not sure why you guys think we have hours to wait on hold to speak a person , absolutely the worst company I deal with
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Noah sans Ark (@lunchbox_23) reported@RogersHelps It’s intermittent. I spent over an hour waiting for tech support for them to say “welp, looks good on our end!”
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Steph (@Stephy_72) reported@RogersHelps the amount of poor reps taking calls and lying with promos. Telling me the bill will be high and will balance the next month. It’s worth to payout the penalty and go to @Bell since they just came to my door!$85 internet & TV
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Bonnie Lee (@stitchlady) reported@RogersHelps @TheKarltopia Rogers used to have a callback option -it was very convenient but it was discontinued a little while ago. Too bad.
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Dershland Gaming (@DershlandGaming) reported@Martyupnorth @Rogers are the biggest peices of **** Cell providers. I remember back in the day when I had a Sony Ericson when data was charged by the KB. Rogers used to send me advertising txts every day or so, and was charging me data charges for them to send me ads. Soon as I noticed I got more than $120 refunded from being nickled and dimed by their shiester fraud, then cancelled service and never looked back (20 years ago).
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Anna Bana (@anzalene91635) reported@RogersHelps All the same questions as the tech support person and it is very difficult to deal with a company who is unwilling to acknowledge their system is not working and blaming the customer device instead. Down detector is showing multiple issues but nil from Roger's website
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Sanka Jayasundera (@Zenblime) reported@Rogers rogers tech support is the absolute worst!!! After waiting two days for 6 hours each with two ppl left to go they cut me off!! This company should be broken up get rid of their monopoly. Its cos of this they toss around
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HighHorse (@FringyFarm) reported@Bratt_world @Rogers Fido continued to withdraw money for 7 months after the account was closed from my 86 year old dad until I discovered it while he was in the hospital. Still can't reach them for resolution @FidoSolutions
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Rochelle (@CreativeRo) reported@RogersHelps Your support page is down, I can’t log into the app and my home internet is down. North end of Toronto. What’s up??
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Bonnie Lee (@stitchlady) reported@RogersHelps It’s fine to empower your customers, but it’s extremely poor Customer Service when they cannot reach anyone on the phone without being on hold for an hour. There is no excuse for that. We are paying very high prices for the services you provide in Canada.
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Dodie (@michifme) reported@RogersHelps 1st never was asked about being former shaw customer and now even your app won't load. Been kicked out of support chat too. Now just give me a link or phone number to get someone here to bring new equipment or someone to call not chat with
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Nosrep Ekafa (@nosrepekafa) reported@Rogers why do you guys suck so bad?! Hours wasted on your customer service today just to be put on hold for the 10th time. Absolutely brutal! I’m a new client and already wanna cancel.
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Niners Fan (@shawnmacmillan7) reported@RogersHelps @mikeymikems3 Lately? Every single time I need to talk to someone at @RogersHelps it's terribly long. This is not a recent issue it's an ongoing one.