Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Surrey, Montréal, Brampton, Toronto, Oshawa, Nepean, Ottawa, Newmarket, Mount Pearl, Scarborough, Kitchener, Fredericton, Edmonton, Ajax, and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Internet | 1 hour ago |
|
Montréal
|
Wi-fi | 3 hours ago |
|
Brampton
|
TV | 4 hours ago |
|
Toronto
|
Internet | 4 hours ago |
|
Toronto
|
Internet | 4 hours ago |
|
Toronto
|
Internet | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Darryl Narain (@DarrylNarain) reportedBetween @TekSavvyCSR and @Rogers who do I blame for my internet being down for over a week now. They point the finger at each other while the paying customer suffers. Yet, if I turn off my CC so they can't take more money for said service, I'd be in the wrong.
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Krishan Arora (@krishanarora1) reported@RogersHelps Don’t see hardware issue, checked on ur site, don’t see location issue but my neighbour also told he is facing similar problem
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Viscous Coupling (@BrianCanadien) reportedHey @Rogers. Been a customer for a week and already regretting it. How does one speak to someone who can help me? You either can't transfer my call, I wait an hour, or you hang up on me.
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Georgetown Jack (@Georgetown_Jack) reported@Rogers how many times do you have to make “notes on the account” before you stop spamming me with calls from your credit operations team looking for someone I don’t know? I have no accounts with you (after switching because of your terrible customer service). Sad
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Rick Blaine (@JayJjtml555) reported@RogersHelps dumbass response as usual from these assheads..sent a dm and they didnt even include the email issues I brought up in my dm
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Vernon RJ Schmid🇨🇦 (@Vernon_ESQ) reportedUmmm… @Rogers and @RogersHelps: If customer is on hold for more than TWO HOURS and THEN your system says "Too many on hold…" and ends call, the least you could do is set up a call-back service. [Expletive deleted.]!!!😡 #CustomerServiceIdiocy #RogersHangUps #RogersHangsUp
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PATEL HITESH (@Patelhits2511) reported@Rogers @AbdulWa53997552 Never recommend red wireless. Instead of giving discount to uber blue account holder they are looting their customer. First they have showed me that I will get mobile device plus plan for just $51.50. But what am I seeing that they are charging me $112.
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S◎y14n4g℧y 💭🧩💰 (@SoylanaGuy) reported@Carpaige178176 I'm cancelling all my @Rogers **** because of this. I will not support Canadian companies that don't support Canada.
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Jeff W (@jeffster1970) reported@RogersHelps @MaretJaks Not just women though. I had a Rogers rep come to my house and start complimenting me in a way that women typically don't complaint "older men" (she was in her 20's). Very awkward. VERY awkward. But I guess whatever gets you the sale.
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Joe MacDonald (@joemacdonald905) reported@RogersHelps Can I do the chat while away from my home wifi (but on the rogers cellular network)? Or do I need to be home and on wifi when chatting with them?
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Andrew d. (@Werdnah) reported@Rogers I wasn’t home to test out on TV. The screenshots I shared were from you Sportsnet app & exposed the fact you guys hire incompetent morons to manage the backend of your Sportsnet+ service … including customer service.
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DTAmerikka (@Ferreira_nszuki) reported@CrescendoCove @Rogers 3- 22 years of being a loyal customer.
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Chintan Patel (@CHINTANPATIDARX) reported from Peel, Ontario@Rogers Customers service is is 1/10. Get modem for internate not able to setup, already wasted morethan 2 hours in helpline to connect with live tech support. Wrost experience of my life
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Kevin (@Kevin_C889) reported@RogersHelps @JMCInformation @RogersHelps you cancelled my phone service without my authorization and now I don’t have network. Can’t call or access internet. Your chatbot drops my place in line after 2 hours. What is customer service
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Andrew d. (@Werdnah) reported@Rogers NEWSFLASH: I’ve contacted them NUMEROUS times over the years … and am always mistakenly (or intentionally) deferred to my Cable TV provider to help with YOUR substandard service. Also, by the time I receive an email response that might actually help the program will have ended.
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The Toilet Trader 💙 (@SWSniper07) reported@RogersHelps All your Rogers helpline Twitter account does not work it pushs people to your terrible Chatbot on the Help support screen. I've been screaming for eight months to contact a human being and resolve this you guys are gonna look hilarious in court
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Kats (@TheNutterDrawer) reported@RogersHelps Also, two different people answered and BOTH said they were not the “right” internet dept to help em. So after spending over 2 hours on hold I have to wait to be transferred a THIRD TIME. I don’t have another hour to waste on this BS.
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Canucks Critic (@CanucksCritic) reported@Canucks @Rogers Core memories after a last place season is a stretch. Fans showed up and got a terrible product all year, this doesn’t make up for that.
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Nickolaus (@NickOrMapie) reported@BreakerStrength @RogersHelps Based rogers user! Same issue here been going on since 1am
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Cosmochyck (@ninjachyck) reported@RogersHelps Given it was never printed in the first place, so there should be no fee. You want everyone to go paperless and then don't have the information required. I'll just send CRA to you.
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Nostradumbass (@fuckshitstacked) reported@Rogers It was the connection to @FloHockey (rebroadcasts Rogers TV Channels) which seemed to be the issue for you last night. No, the stream did not come back on for me. Missed the last 10ish minutes of the OHL Eastern Conference Final game.
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Just10CNS (@JustinCNS) reported@RogersHelps @CrescendoCove lol shut up Rogers. Fix that **** asap crooks.
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immy (@imranist4n) reported@RogersHelps do we have to submit a complaint with CCTS in order to get anything done? I have called 5 times or more for the same issue and each time the agent says it’s resolved but it’s not.
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Alper Dama (@alperdama) reported@Rogers So how does @Rogers show "internet usage" at an empty apartment while I was hospitalized abroad? TWO possibilities: 1. Router standby signals logged as "usage" 2. Data manipulation to justify billing Either way - FRAUD. Filing CCTS complaint with all evidence TODAY.
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Sam Sung (@SamSunga3yr) reported@RogersHelps "I have already tried calling multiple times over the last 2 weeks, including a recent wait of over 80 minutes with no response. It is unacceptable to force me back to a phone line that doesn't work for a problem your system created by adding 2 unauthorized lines.
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DegenApeDev (@DegenApeDev) reported@JimmyNewclaw @Rogers I was against them since they started this merger ****, I thought for sure the CRTC was gonna block it.
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Heldy (@HeldyCarvalho) reportedHello, @Shawhelp @Rogers - have been trying to get through to customer service for several days now. Can be in chat for several hours and all it says is “We are currently experiencing a delayed response. Please wait.” The customer service has tanked. Together with Shaw?
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PATEL HITESH (@Patelhits2511) reported@Rogers Never recommend red wireless. Instead of giving discount to uber blue account holder they are looting their customer. First they have showed me that I will get mobile device plus plan for just $51.50. But what am I seeing that they are charging me $112.
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Honeyboy Wilson (@HoneyboyWilson6) reported@RogersHelps are there any reported issues with the Xfinity app on FireTV? I can’t play anything live or recorded. Added and removed app, rebooted etc etc.
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Honeyboy Wilson (@HoneyboyWilson6) reported@RogersHelps Rebooting the modem fixed the problem. I didn’t think of that first because the other apps were working ok.