Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (13%)
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Wi-fi (11%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Dieppe, Scarborough, Vancouver, North York, Winnipeg, Kitchener, Bowmanville, Toronto, Montréal, Moncton, London, Thornhill, Calgary, Surrey and Abbotsford.
| City | Problem Type | Report Time |
|---|---|---|
 Dieppe |
Wi-fi | |
| Scarborough |
Phone | |
| Vancouver |
TV | |
| North York |
TV | |
| Winnipeg |
Internet | |
| Kitchener |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Henderson
(@PunkyShender) reported
Phone wait times over three hours, live chat unavailable, social media also not possible. What exactly is your strategy for customer service @rogershelps? You continue to bill me for phones that are fully paid off- and give me no means of having the issue addressed.
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PepperJelly🌶
(@jel_victoria) reported
Lol @Rogers says I have to stay on the line approx 2 hours in order to get to speak to someone to cancel my Internet. This is after waiting 7 hours to get them to call me back. And you have a nerve to ask me why I want to cancel. Your service sucks, bro. Like it’s TERRIBLE.
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FFhsp
(@ffhsp8) reported
Why does @rogers @RogersHelps think it’s acceptable for a customer to wait a month to hear back from their fraud department? I guess it okay to lie in their voicemail that someone will get back to me by the end of the business day. What a joke.
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Faty
(@thisisntfatema) reported
@Rogers I’ve been transferred 6 times today with no solution to something as simple as applying a Employee Discount?
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Kamal Gautam
(@MotifConsulting) reported
from
Toronto, Ontario
.@Rogers has the absolute worst customer service of any company I’ve ever worked with. Not just nay Canadian telecom company - any company. Ever. How are they still in business?
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i dont know, i just work here.
(@ennaxoreissej) reported
@RogersHelps why is my LTE down in Edmonton, Alberta? It has been down for hours now.
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⋚ʝǟֆօռ (❛︣ ͜ʖ ❛᷅)✌₲⋛ ⚜
(@bugsy1234) reported
Hey @CRTCeng .. I want to cancel my @RogersHelps tv services but rogers won’t allow me to contact anyone to do so… might want to look into their avoidance tactics. #crtc
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ziggy stardust
(@taxbuster88) reported
@RogersHelps @bugsy1234 Gotta love how the 'bot steps in when anyone *******. What the hell happened to humans actually doing what the customer wants?
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Wuggy
(@wuggy) reported
@RogersHelps typical service. Changed my plan and of course the bill is incorrect. On hold on the phone the bot said is for 3 hours. That’s past my bedtime. How can I take three hours out of my day tomorrow to call and deal? fix it right the first time. Should of changed to bell
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Pamela ⭐
(@Vivettes) reported
@RogersHelps @Rogers we're into the second week of my entire neighbourhood's home internet turning on and off at random times. Please fix this. I work from home and soon my child will have virtual school. This needs to get fixed and permanently. Thank you.
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PepperJelly🌶
(@jel_victoria) reported
Listen @Rogers even if I were uncertain before I’m sure very certain now. Cancel my service and let me GO. Now. 😠
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Will Hopkins
(@wfhgames) reported
@Rogers @CDCofBC when I call 811 I get my Rogers voice messaging service rather than PHO. This is probably not supposed to be happening? How am I supposed to reach you when the numbers you provide don’t work? Please advise
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Melissa
(@melli13_) reported
TERRIBLE service with @RogersHelps this week! My elderly grandparents were over charged on their account and we cannot reach anyone on phone or chat for the last few days! I’ve been on hold for a total of 6 hours plus in the last 3 days!!
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Melissa
(@melli13_) reported
I have NEVER experienced such terrible service as i have had with @Rogers this week! My elderly grandparents were over charged on their account and we cannot reach anyone on phone or chat for the last few days!!!! I’ve been on hold for a total of 6 hours plus in the last 3 days!!
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Tanya Barrett
(@Fieryone4) reported
from
Clarington, Ontario
@RogersHelps @Rogers trying to cancel my recently deceased mothers cable, on hold for almost two hours now 🤯
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Mike Beggs
(@Smbeggs1) reported
@Rogers outage in M4P area of Toronto. Anyone know when it'll be back on?
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Sarah Sloan
(@sarahsloannnn) reported
Holy **** trying to get a hold of an agent @RogersHelps via ANY ROUTE IS IMPOSSIBLE!!! Rogers is TRASH 🗑
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Viviana Rayes
(@lunay2k) reported
@RogersHelps my wifi says it doesn't have internet access. Ive restarted the modum several times and the issue persists.. can you please help fix this issue
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Jordana
(@JordanaK) reported
@RogersHelps I understand you’re understaffed but the amount of hours wasted to fix problems that are not ours is sheer customer disrespect. We have tried called 4 times over the past week, Twitter messages from my husband and I, etc. Bell is sounding great right now….
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PepperJelly🌶
(@jel_victoria) reported
I don’t know but I’m literally physical SICK of Rogers. You call and wait for 2 hours and all the person can’t help you, “escalate the issue” and makes an empty promise for a callback. Just answer the phone one last time, all I want to do is cancel my Internet @Rogers 😾😩
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Toronto Sports Lover
(@TOSportsLover) reported
@RogersHelps our modem goes down in Guelph, Ontario tonight… I’m working from home, kids are doing school from home and Rogers can’t get a new modem to us until Thursday? I bet Bell could get us one tomorrow!
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Anthony Pickard
(@AnthonyPickar14) reported
@Rogers what is with your outage been over 4 hours now in M6L north York and kids are all remote learning tomorrow?! @cspice82 #rogersoutage
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Tracy Hanson
(@TracyLee1) reported
from
Springfield, New Brunswick/Nouveau-Brunswick
waiting for @Rogers @rogershelps to do an 'investigation.' i am so completely right on this issue, if they decide to 'collect,' i will not be a happy camper.
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Angie
(@Angie_D21) reported
@RogersHelps anyone available to help me? I've been on hold over 2 hours now 🤪
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Andrew Russell
(@AndrewT_Russell) reported
from
Fredericton, New Brunswick/Nouveau-Brunswick
@RogersHelps I just DM’d you. Just need some information. Help me help you.
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Diego Magalhães ☁
(@dgomesbr) reported
@RogersHelps Any issues on M5J? Having internet issues and call-drops for the past hour. No agent support at this time.
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Diego Magalhães ☁
(@dgomesbr) reported
@RogersHelps Looks like it got solved after Kevin sent a restart signal to my modem (59d of uptime)
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Shawn Hooper
(@ShawnHooper) reported
@RogersHelps Suggestion... It would be awesome if the emails that say your bill is ready included the bill as a PDF attachment. It's a pain to login every month just to download the PDF, and then email it to accounting, instead of just forwarding the email.
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Wesley Skeats
(@WesleySkeats) reported
Been trying to get a new modem from @RogersHelps since about 10:30 this morning. Been passed around several times and had the transfer timed out. Brutal, just brutal. Worst company to deal with ever! All I want is to upgrade my modem because the one I have doesn’t work properly.
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todd porteous
(@fukucifer) reported
@Rogers for Canada's largest communications company YOUR communication sucks ! Already spent 3 hours on the phone for you to royally screw up my account. Went to a Rogers Store for them to tell me they can't do anything and now have been waiting ANOTHER 3 hours for a call back!