Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• Wi-fi (12%)
• TV (12%)
• Phone (8%)
• Total Blackout (6%)
• E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Vancouver, Richmond, Prince George, Mississauga, Calgary, Edmonton, Brampton, Toronto, Vaughan, Flin Flon, Guelph, Burnaby, Montréal, Saskatoon, and Quesnel.

City	Problem Type	Report Time
Vancouver	Internet	1 hour ago
Richmond	Phone	4 hours ago
Prince George	TV	4 hours ago
Mississauga	Internet	4 hours ago
Calgary	Internet	5 hours ago
Edmonton	Internet	5 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sunny (@Takhar77) reported 4 minutes ago

  @ighani4 @Canucks @Rogers The current system prevents tanking from guaranteeing the top pick. A system where the high end talent automatically goes to the last placed team, simply rewards failure after failure. That should never be the case. Failure should never be the goal.

• 
  Shelley Duggan (@drslmd) reported 5 minutes ago

  @RogersHelps Did all of that. Still no service

• 
  Paul MacIntyre (@MacintyreP20931) reported 7 minutes ago

  It's not reasonable to be in line for over 60min to buy a coffee, clothes, vehicle etc. So why is it acceptable to be on hold for 60min plus waiting for someone from @Rogers to come on the line? If you sell a product, you should employ enough ppl to handle customer service.

• 
  BunchOf (@bunchofJss) reported 8 minutes ago

  @Canucks @Rogers Damn Canucks really proud to post a video that shows they’re dissapointed about who they had to take…. And his dad is the coach. Yikes

• 
  Shelley Duggan (@drslmd) reported 11 minutes ago

  @RogersHelps This is terrible service. I have to spend another 30 minutes trying to get someone to do something

• 
  Talon Jenkins 🇨🇦 (@Talon_Jenkins94) reported 11 minutes ago

  Let’s call this what it is, it’s @Rogers openly telling hockey fans to go **** themselves🙃 If ANYONE needs help finding an illegal @NHL stream next year, shoot me a message #Hockey #Sportsnet

• 
  Chris Brothers (@chrisbrothers) reported 12 minutes ago

  @RogersHelps Not really! Poor customer service = lost customers!

• 
  Dan McGrath (@dannymcgrathy) reported 15 minutes ago

  @RogersHelps 2/2. When my phone is searching a network, it should find Fido, period, for LTE or 5G. No network as shown in the picture. Every day. Almost all day.

• 
  Shelley Duggan (@drslmd) reported 17 minutes ago

  @RogersHelps So I was told my service was fixed. It is not. And the first available time for someone to come is July 31. Fantastic service Rogers. But keep calling me several times per week to upsell for service you dont provide.

• 
  comm eng (@CommEng) reported 19 minutes ago

  @Rogers @RogersHelps Right now: 20% packet loss, RTT swinging 150ms→527ms on the same 5 pings. Not an outage you can point at somebody else, this is your transit flapping. Third occurrence in ~12 hours. Windows, PDT: 10:00-10:42, 19:23-20:20, 22:04-ongoing

• 
  DWhite. (@DWhiteBC) reported 22 minutes ago

  @RogersHelps @Rogers internet not working!!!!! What is on now?!?! My modern is bleeking orange and it was fine 20 minutes ago!

• 
  George Graham (@rockinpessimism) reported 27 minutes ago

  @MrsDrBee @Rogers In my entire working life, I *never* had an employer that didn't have a coffee area and free tea/coffee for staff.

• 
  Albertan_Man (@Albertan_Man) reported 28 minutes ago

  @RogersHelps I’ve reviewed it and can confirm I was never told. All good. I’ve been a customer over 12 years but today is the last straw.

• 
  Shawna R (@shawna_r80) reported 31 minutes ago

  @RogersHelps I did already. You told me to call tech support. I waited 2 hours just to have them hang up on me.

• 
  Canadatennisfan (@Janique1) reported 33 minutes ago

  @Rogers you have awful customer service

• 
  Marni Miller 🇨🇦 (@miller5252) reported 35 minutes ago

  @Rogers is happy to string you along for 45 minutes passing you from one rep to another and then hang up on you. No way to reconnect. They want you to give up and not call back. How about I switch to Telus?

• 
  Chris Thorne Art (@christhorneart) reported 38 minutes ago

  @Boddy604 @Sportsnet @Rogers Yes!! Complaining will not do anything, you have to cancel the service. The only way to get them to listen is to take their money away. That is your only leverage. #cancelsportsnet

• 
  Tim (@tim2gill) reported 39 minutes ago

  @RogersHelps Now 80min on hold. Awful! You should offer a reservation system for booking a call as not respecting my time.

• 
  OttawaKevin (@OttawaKevin613) reported 43 minutes ago

  @Rogers after 4 phones calls, 3 hang ups, and an hour and a half on hold, by way of this tweet, i am informing you that i will be moving and all services must be canceled. You will figured out who this is once you have a Kevin in Ottawa no longer paying the bill. Thank you for your attention to this matter.

• 
  Snepts’ Skate (@GroeningRyan) reported 45 minutes ago

  @Boddy604 @Sportsnet @Rogers The Canucks are going to become irrelevant in this town. No sports talk, means no talk at all. Zero coverage. I’m tuning out. Ozzy’s bone yard has been on in my car since the shutdown. **** em

• 
  That Guy (@winspa) reported 46 minutes ago

  @Boddy604 @Sportsnet @Rogers Once they had the monopoly you knew this would happen. From 249 a year (with blackouts) to 349? **** you sports net. I honestly think they’re driving ppl back to cable then the same thing will happen

• 
  Trawets Namknom (@TheBareAssLodge) reported 49 minutes ago

  Im never watching the @bluejays on AppleTV, ever so screw you @rogers and @mlb

• 
  Sub Cool (@SubCool19) reported 51 minutes ago

  @Boddy604 @Sportsnet @Rogers Ant. Never you fools blew your money in that garbage. I cut ties with the tv channel, cable company and douche bags no talent gossip girls on 650 years ago. Easy to follow for way cheaper and more enjoyable.

• 
  Jess Gibbons (@JG_GizmoJones) reported 52 minutes ago

  @RogersHelps Been on hold since 9am. Great customer service

• 
  Kye (@Kyelee22) reported 58 minutes ago

  @RogersHelps i need help cancelling my cable. Can you help?

• 
  Nagzilla (@redbull_ryan) reported 58 minutes ago

  Hey @Sportsnet and @Rogers , go **** yourselfs you greedy pieces of ****!! The amount of greed right now is absolutely disgusting!!!

• 
  Vish Saujani (@VSaujani) reported 59 minutes ago

  Pls. For the love of god. If I ask you to remove me from your call list pls dont instantly hang up. 4 calls in 3 days. #makeitstop @Rogers

• 
  TruCanada🙏❤️🇨🇦 (@trucnada) reported 60 minutes ago

  @JohnZwicker1 @Rogers Will NEVER go back to Rogers

• 
  GM789 🇨🇦 (@mic56key) reported 60 minutes ago

  @Rogers so now I may miss my teams games.. this is nuts, I already have your cable pkg ..I’m not paying extra.. bad enough you took my radio station away

• 
  Ty (@BeardGuyTy) reported 1 hour ago

  @4thLine4Life @RogersHelps I'm in Manitoba, and all Rogers cell phone users I've talked to are having issues with data, calling, and texting. Overpriced underserviced garbage