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Rogers

Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 59% Internet (59%)
  • 12% Wi-fi (12%)
  • 12% TV (12%)
  • 8% Phone (8%)
  • 6% Total Blackout (6%)
  • 3% E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Mississauga, Toronto, Greater Sudbury, Vancouver, Stratford, Oshawa, Roberval, Cambridge, Guelph, Montréal, Osoyoos, Calgary, Barrie, Victoria, and Kitchener.

CityProblem TypeReport Time
Mississauga Wi-fi 21 minutes ago
Toronto Internet 31 minutes ago
Greater Sudbury E-mail 48 minutes ago
Vancouver Internet 2 hours ago
Stratford Phone 3 hours ago
Vancouver Internet 3 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • RitaQ62
    RitaQ🇨🇦 (@RitaQ62) reported

    Hey @RogersHelps another outage this week? This is unacceptable service when we pay such high fees!!! No internet no phone no tv!!!!

  • jmw52
    Your choice may not be mine & that's ok! 💙💚🌬 (@jmw52) reported

    @RogersHelps Where do i start? Mobile app drops internet connection (other streaming apps seemingly do not), recordings missed, recordings saying you're finished watching 5 minutes in. Fast forward or reverse do the opposite. Stop or exit button frequently unresponsive. 2 tvs same issues

  • dljjohnson
    It's D Sedins - #22 Forever (@dljjohnson) reported

    So, why did my @Rogers bill just go up I've been on a good plan for 2 years Now I'm getting charged more for shotty service Is it time I change my provider...

  • briangm11
    BrianM (@briangm11) reported

    @globeandmail Such a bad team this year. No better next year, either as all responsible are on long contracts and @Rogers is laughing all the way to the bank with 41,000 tickets sold for every game!

  • JrdHanson
    Jared Hanson (@JrdHanson) reported

    @RogersHelps @reptoid27 Roger’s your service sucks

  • Irene_NoKillTO
    Irene-Irka😺🇺🇦🇨🇦 (@Irene_NoKillTO) reported

    @RogersHelps Why can't your customer service staff provide that information. I specifically asked their manager for an alternative contact.

  • jmw52
    Your choice may not be mine & that's ok! 💙💚🌬 (@jmw52) reported

    @RogersHelps You recently replaced the modem. And I am not a tech person or tech support and whatnot above my pay grade.

  • Expos4ever10
    Expos4ever (@Expos4ever10) reported

    I know alot of tickets are already sold but I legitimately don’t know why fans would buy tickets now to watch this #Bluejays50 team & support this incompetent front office & wasteful spending. We give @Rogers $ every month for this crap!

  • robinandamelia
    Robin Brunet (@robinandamelia) reported

    @RogersHelps Did all this numerous times! Want to report outage!

  • pottsy1988
    Andrew Potts (@pottsy1988) reported

    @alancross @Rogers online help is better! ask for home security specialist

  • OrderNew69
    NewOrder69 (@OrderNew69) reported

    WTF @Rogers why is my internet down for a whole hour get your **** together and fix it!

  • mulldra
    Michael 🇨🇦 (@mulldra) reported

    @alancross @Rogers They absolutely have the worst customer service.

  • YoungerGolf
    Rick Young (@YoungerGolf) reported

    Dear @Rogers, Your Ignite service has dropped five times today already. How many more re-starts am I going to have to put up with?? And why am I paying for this??

  • ay_adeyemi1212
    AyMORGAN (@ay_adeyemi1212) reported

    @RogersHelps I need to speak with Customer service. I was on waiting for 2 hours on different days. It is exhausting

  • bluewhaler20191
    fedupnewfie (@bluewhaler20191) reported

    @alancross @Rogers Call back tell them you wanna cancel. They’ll fix your problems then

  • B_J_56
    BJ (@B_J_56) reported

    @RogersHelps internet outage in Calgary?

  • JonesyGord
    Gord Jones (@JonesyGord) reported

    @RogersHelps Why would I waste my time if you can't see what your own network is broadcasting? @OLG_CA @CRTCeng

  • italianshlong
    Jim (@italianshlong) reported

    @alancross @Rogers Their customer service is awful. They are lucky Canada lets them run a monopoly.

  • briangm11
    BrianM (@briangm11) reported

    @ShiDavidi Such a bad team this year. No better next year, either as all responsible are on long contracts and @Rogers is laughing all the way to the bank with 41,000 tickets sold for every game!

  • steersamantha
    Samantha Steer (@steersamantha) reported

    @RogersHelps i also need to set up my account but no one is answering this damn phone.

  • JohnQPublic100
    JQP (@JohnQPublic100) reported

    @Rogers I just got hung up on while trying to buy from you. Not "stay on hold" or "we're going to call you back" which is the nice new thing companies with real customer service do. Just "we're busy. Call back later." Must be nice to have that much business. @Bell are you busy?

  • Knittingrid
    Ingrid Turk• (@Knittingrid) reported

    @JayJanower @Rogers Wow, things must be dire over there if the volume of calls is that bad.

  • Medeiro34452245
    Medeiros M (@Medeiro34452245) reported

    @RogersHelps Everything is fine, it's your techs who don't know if they are doing, I live in the car Longwood area nothing wrong with the building it has something to do with your network, if you don't fix it soon I am cancelling rogers and going with bell

  • robcampbellyyc
    robcampbellyyc (@robcampbellyyc) reported

    @RogersHelps The problem is, this is not a isolated incident, this happens constantly, and my Internet is giving me 20% of what it’s supposed to be in the way of speed. I had a technician at my home this morning who could not fix anything. But am I getting a discount on my service?

  • JimShogren
    jim shogren (@JimShogren) reported

    @patersonjeff @JayJanower @Rogers The really sad part is when you do get through you are guaranteed to talk to a foreigner. The other day I got a Moroccan in Regina! WTF Canadian companies should hire some white English speaking workers.

  • ConorCPaterson
    C (@ConorCPaterson) reported

    @RogersHelps my home internet keeps going out at least once a week and no one can tell me what the issue is! Chats aren’t responsive. Can someone please help?

  • PhatChin
    🔋Chin🔋 (@PhatChin) reported

    @alancross @Rogers Rogers is the worst. I was a loyal customer of theirs from 2007 up until four years ago. Bell is far superior.

  • hemihvn
    RandyP(IMAWINER🍷🍷) 💉x8 (@hemihvn) reported

    @Sportsnet I’ll pass. Who in the hell wants to watch the Yankees as a second choice. Thanks for nothing @Rogers . It’s bad enough you take away my favourite radio station @NewsRadioKIT .

  • CinRon2
    Cynthia Ronald (@CinRon2) reported

    On hold with @Rogers for over 2 hours, AND then they say they aren't taking calls AND HANG UP!!!🤬 Third day trying to get ahold of an actual person... Unacceptable! 🤬🤬🤬

  • doonboy
    Paul R (@doonboy) reported

    @RogersHelps brutal experience with support. Hung up on me after being on hold for 2.30 hours.