Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (13%)
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Wi-fi (11%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Ottawa, Kitchener, East Gwillimbury, Vancouver, Oshawa, Brampton, Mississauga, St. Thomas, Duncan, Kanata, New Westminster, Calgary, Owen Sound and Victoria.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Toronto |
Internet | |
| Ottawa |
Phone | |
| Kitchener |
Internet | |
| Toronto |
Phone | |
| East Gwillimbury |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Freeman 🇨🇦
(@Kevie911) reported
@Wilnerness @Dan_Dickerson Disappointing having to listen to the opposition broadcasters talk about their team playing ‘our’ team. Good mic work on their part; too bad @Rogers doesn’t have their own broadcaster. Oh wait...
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Maureen Carroll
(@MaureenCarroll) reported
@RogersHelps how do I find out if there is a service interruption before I have to get on the phone? My internet is out, and that weird forums page sucks and offers no info.
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Jeremy Smith
(@radiojeremy) reported
@RogersHelps -- something up with your call back service? You have called me back -- twice now in the last 40 minutes, but hung up on me b4 connecting me to a live agent #disappointing #issueunresolved
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Poop
(@SmallBrainBryan) reported
@Rogers is there still an outage in the Toronto area?
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Angus - They/him
(@AngusByDesign) reported
While there, ask how they treat their employees, and how it differs from the early 2000's. Ask how they expect former employees whom they train to ignore and fraud customers, to maintain the lies and receive the abuse after corrupt HR practice. Thanks @Rogers
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Calyx Creative
(@Calyx_Creative) reported
@RogersHelps that's 2 times tonight, that the internet went down for an hour at least... good thing my stream happened between both outages.
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leafs2021 lets go!
(@justin_m1991) reported
@Rogers I did not but my current phone is pretty broken. I cannot wait to have one mailed. Can I just go to the Rogers store to get a new one?
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Dr Heather Hughson
(@HNHughson) reported
@David_Moscrop @RogersHelps I use a data-only pay-for-use plan from Virgin Mobile meant for tablets ($25-45/mo depending on how much I leave the house), paired with Fongo for my phone service (free domestic calls, 6 months of global texting for $16, and I even got to choose my own number).
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ymironov1
(@lenamir111) reported
@RogersHelps there is no internet pr TV at a seniors building at 801 Mt Pleasant Rd in Toronto since 4 am. We called multiple times and were given 5:11 pm and 5:30 pm service restore times... it’s much later.. can anyone let us know please when this will be fixed
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paul_gardiner
(@paul_gardiner) reported
@RogersHelps I have been unable to activate CNN on AppleTV 4th Gen for a couple of weeks. It appears that no-one in Canada is able. I go through the activation on my computer, and it succeeds, but the activation screen never goes away from CNN.
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aydan
(@aydanxox) reported
@Rogers I’m currently on the phone with support. She has to talk to her team to see IF I can be helped with YOUR mistake.
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Joe LaFortune
(@joe_lafortune) reported
@RogersHelps I don’t think that’s true, but understand you have to say that for QC purposes. Rogers doesn’t know the meaning of quality service, guarantee, loyalty or honesty nor does the company give a damn about their customers, just their prompt payment
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Scott Hutchings
(@HutchingsScott) reported
@RogersHelps here we are, into another day without internet service (out since Friday night at 5:59pm). I was told yesterday afternoon it was an hour away from being fixed ...
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Cory Z
(@2muchcoffee4me) reported
@David_Moscrop @RogersHelps They are all the same. Well, except for Bell. Their customer service is horrid. Rogers is actually pretty good. The pricing is the same for the big 3, so you'd have gotten nailed for texts to the USA from any of them.
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Rishi Dhawan
(@rishidhawan82) reported
@Rogers Hey please tell me we can fix this quick!
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craigbear
(@craigbear) reported
@Rogers Why am I still getting texts telling me that there's still a "delay" in fixing a problem that was resolved two days ago? Yes, I signed up for text updates, but the problem has been FIXED, and yet I'm still getting daily texts telling me you're sorry it's not fixed.
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Mike Dekok
(@mdekok54) reported
Start @RogersHelps chat. Explain issue. Get transferred. Explain issue. Get transferred. Explain issue. Get disconnected. Start new chat. Explain issue. Get told I’m getting transferred. Ok nO pRobLem, i’Ll jUst wAiT rigHt hEre.
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viv
(@eggc0rn) reported
@RogersHelps my internet has been down for 5 hours. please advise
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Angus - They/him
(@AngusByDesign) reported
I'd say if you tweet @Fido or @Rogers, screenshot every reply. When their PR doesn't work, they delete their attempts to smooth over through gaslighting, and leave your responses behind. It's an abusive tool to customers living with disabilities like me. More fun for #atu279 tho.
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Madushan 🥭goda Jegatheeswaran🇦🇺🇨🇦🇱🇰 (M.A.J)
(@369ix) reported
@Rogers I don't think anyone can assist me. Only rogers network engineers might be able to help to find way to manually change the channels. Ur technical support couldn't even help.
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Alvin Henderson
(@ALMAZING_IronsE) reported
@Rogers Why? The service gone😡😡! #OprahMeghanHarry
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Rita
(@ritzyrita84) reported
So annoyed with @RogersHelps at the moment third time within two months my Internet is down! I work from home and it’s very disruptive having to connect with my work cell phone to use the internet.
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George Young
(@glyoung01) reported
@RogersHelps Internet service through Ignite 500 has been slow all weekend. Very annoying for Ignite TV and all other wifi services.
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kenzie
(@_StarkReactor) reported
@Rogers I tried to pay my bill all day yesterday and was told your payment system was down. still not working today. what’s going on?
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Melanie
(@MellieLangie) reported
from
Toronto, Ontario
Hi @RogersHelps my internet isn’t working. I think the issue is with the modem, as opposed to a service interruption. Only the power light is on - none of the others are lit up or flashing. How can I go about getting a new modem?
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Kaue
(@kawebah) reported
@RogersHelps Hey @RogersHelps, that link to check service interruptions don’t work, what is the point of pinning a link that never works? How do I check the service that seems to be down on my area?
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totemstudio
(@totemstudio) reported
@Rogers Why do users have to renew the router every 2-3 years (paying); suddenly internet stops working right on time through this period (fallowing a strict schedule). Don't you have enough charging the most expensive (and slowest) internet bad service?
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aydan
(@aydanxox) reported
@Rogers is THE worst phone company. This is the third time in a month that I have caught them trying to charge me more money without informing me of changes and other issues. SCAAAAM
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DC
(@chakdan) reported
@RogersHelps I need help with my bill! I’m being charged for a router that has been returned already.
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Scott Christon
(@DG_responder) reported
@Rogers had an issue today and it seems you don't care anymore. Took an hour of arguing and requests to talk to a manager to "sort of" resolve my issue. So disappointed as you were always easy to deal with. @Bell expect a call soon