Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 9: Problems at Rogers
Rogers is having issues since 12:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Vancouver, Brampton, Guelph, Cambridge, Edmonton, Duncan, Surrey, Oshawa, Scarborough, Calgary, Regional District of Kitimat-Stikine, Toronto county, Orillia, and London.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Phone | 36 minutes ago |
|
Toronto
|
Internet | 46 minutes ago |
|
Toronto
|
Internet | 1 hour ago |
|
Vancouver
|
TV | 1 hour ago |
|
Toronto
|
Internet | 2 hours ago |
|
Toronto
|
Wi-fi | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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EazyLight99 (@ScottRuff12) reported@Canucks @Rogers **** your watch party. None of this matters if Dorion gets hired.
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Tyrone Leon (@tbone_84) reported@Canucks @Rogers I sure hope you didn’t charge these poor people to watch that bullshit catastrophe.
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DARSHAN AILANI (@AilaniDarshan) reported@Rogers , even after raising the complaint & following up with ur team endlessly, I’m forced to pay $160 bill for service which was way unstable & network. I will pay all my outstanding bill & port out my number. It seems that Rogers doesn’t care about loyalty & repeat business.
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CKM (@PongVamos) reported@Canucks @NHL @Rogers $5 event menu? Wtf
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Mr. E (@Mr_E_ous) reported@RogersHelps @allkindsXO Same here. No wireless connectivity. Your AI chatbot gaslights me and tells me there are no issues. Maybe Roger’s should posting about this so customers aren’t in the dark.
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Mr. Gitz (@MrGitz) reported@RogersHelps I cannot log in to “my Rogers” on the Roger’s website. Is the service down?
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𝘾𝙖𝙨𝙨𝙖𝙣𝙙𝙧𝙖 𝙍𝙖𝙪𝙜𝙪𝙨𝙩🇨🇦 (@ThisIsMeCassie) reportedHey @Rogers you literally have the worst service, zero discount for those military SERVING 🇨🇦whom have to travel overseas. Rogers ******* Canadians one day at a time..
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matthews34goat (@matthews34goat) reported@BrianReid597401 @Rogers Sorry Brian you really don’t. Matthews decides wear he wants to go and he won’t pick a bad team so that team is a playoff team 100% guaranteed therefore you are getting a late pick.Rielly isn’t worth a first round pick but he should still go.
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Michael Konikoff 🇮🇱🎗️🧡🧡🧡 (@loyaltybuff) reported@toddamus @Rogers @Bell I think the sad truth is that both do not deliver a level of service commensurate to the cost of their services. They defy loyalty logic and the knowledge that change doesn’t help is part of the catalyst IMHO!
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The Mental Approach Podcast (@toddamus) reportedPeople in Canada talk quite a bit of sh@t about @rogers wireless, much of it warranted as the customer service has become horrendous. I recently switched to @Bell and I have never had worse wireless coverage in my life. Major metropolitan cities with next to no service. See attached screen shot as I sit in North Vancouver along the waterfront. I’m likely to switch back shortly.
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Canucks Critic (@CanucksCritic) reported@Canucks @Rogers $5 menu and a watch party for a lottery because the team was awful. This is the product now, distractions instead of fixing anything.
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps I did that on my first call that took almost 3hrs. Then it was escalated on Sunday and there was a case number. All I know is right now, I am not paying my bill until this is resolved. BTW I am a 25yr customer.
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ejonezbonez (@ejonezbonez) reported@simmonssteve This will be a disastrous tenure for Chayka and Pelley. Potentially career-enders, not that Chayka had a great one so far. And poor Mats through guilt by association. Good job for destroying a Leaf legend. @mlsepr @Rogers
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Bonnie Lee (@stitchlady) reported@RogersHelps @nickl007 I was watching the Knicks game last night on Xfinity tv and didn't see any issues with pixelating etc. but I was flipping between other games so it might have been happening but I didn't see it.
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Ghost Ghost Goose 👻👻🪿 (@Ghostghostgoose) reported@Canucks @Rogers Hire Dorion you stupid ***** Can’t even win a ******* lotto
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Tracy 🇨🇦 (@TisforTracy) reported@MapleLeafs @Rogers I feel sorry for all the fans. It’s like MLSE is purposely trying to fail as spectacularly as they can.
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Matan Buchler (@Walsurus) reported@RogersHelps Yep. Cable internet and phones. At this point I’m considering cancelling it all if you can’t help.
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DARSHAN AILANI (@AilaniDarshan) reported@RogersHelps Even after discussing this at length, I’m having to argue with your team in DMs and they are not honouring what was mentioned in above msg and I’m being asked to pay the entire bill. Please let me know if you can help
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Zeus (@zeus__1334) reported@RogersHelps "You won't believe it, but I'm talking about my 5G+ mobile data. I have full bars, but the speed is abysmal; videos keep buffering and won't even play. The connection in the Stockyard area is just terrible."
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. (@store189900) reported@RogersHelps I sent an email regarding a major billing error for my business account and haven’t received a response. I'm being billed for 2 lines at $396+ instead of the 1 line at $20 I signed up for. Can someone help me get this corrected? #Rogers #BillingError
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Skoot (@Skoot9191) reported@DayXalker @MapleLeafs @Rogers Marner wouldn’t be in the playoffs if he didn’t play in the worst division in the history of the league. He made Vegas worse
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps The problem is I cannot receive the MFA code. It will not come to me. The backup is useless. So I cannot access email at all. On a cell, on a computer, on a tablet. Like how many hours should this take?
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Cheryl Hunter 🏳️🌈🇨🇦🌻🦋🇺🇦 (@LadyEmmasGhost) reported@Garnet_2203 @CanadianCoffey @Rogers Rogers can go to Hell. They charge their customers $80 to have in person help at the store location. The only reason to punish your clients is to train them to use online services and robots. They’re definitely looking to replace humans.
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ReconzArmorz (@ReconzArmorz) reported@RogersHelps If I was your dad Eric I would kill myself. wtf are u doing with ur life
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Luminier (@Lunar_Dusk) reported@RogersHelps Currently I didn't close my account and the last payment still not yet proceed it. Please check and ASAP to solve it. Whenever the last payment done I will be cancel my bank account
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High_5_Brady (@Jimbb5022) reported@RogersHelps … the highest level of customer support and executive escalation. Instead of feeling heard or valued as a customer, I have been left feeling ignored and dismissed.
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Bonnie Lee (@stitchlady) reported@RogersHelps This is the latest ticket number. I got an automated phone call just a few hours after this ticket was escalated telling me they could find no issues. ID is: I2573933742. The issue happened watching NBC again this morning.
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Pea’s Pod🇨🇦🏴 (@peaspod23) reported@Rogers Your customer service and tech support is absolute garbage!!! This just gave me more reason to love services.. outage since yesterday tons of complaints and rogers hasn’t declared the outages no one is looking into it?? WTAF
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The Toilet Trader 💙 (@SWSniper07) reported@RogersHelps All you do is push people to an online chat bot why don't you actually call me with a human being so we can figure it out sending me to chat bots with zero customer service proves my point in court
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B-Rich (@nb_rich) reported@MapleLeafs @Rogers Don’t make getting the 1st pick a excuse to trade Matthews. Give him the bag and lets get this **** going