Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Toronto, Edmonton, Mississauga, Calgary, St. Albert, Montréal, Kitchener, Halifax, Duncan, Nanaimo, Vanderhoof, Scarborough, Vernon, and Victoria.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 12 minutes ago |
|
Toronto
|
Internet | 6 hours ago |
|
Edmonton
|
Total Blackout | 6 hours ago |
|
Mississauga
|
Internet | 8 hours ago |
|
Toronto
|
Internet | 8 hours ago |
|
Toronto
|
Internet | 8 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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JustJonny5 (@JustJonny5) reported@RogersHelps The Open is not being shown on golf channel in Winnipeg (Shaw/Rogers cable). Please fix the feed.
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Ravi Balachandran (@Point_Pedro) reported@REWoman @Rogers Customer service is well below the acceptable levels in this country, from the private sector to the government agencies. Absolute shame.
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Audrey (@Audra1978) reported@RogersHelps what's the point of making it compulsory for customers to call in to cancel services and then making them wait on the line for two hours to speak to someone. You lay off tons of employees then provide abysmal services.
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KilconaVC (@KilconaVC) reported@RogersHelps I’ve rebooted my router about 100 times in the past few months. These kind of issues I expected in the advent of wireless services. Not in the present day. Prior to your takeover of Shaw I had to reboot my router almost never.
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Mr.780 (@JBearz77) reported@RogersHelps 45 minutes on hold...no callback feature. Does anyone actually work in your support area??
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M (@Marc86450029) reported@globeandmail are you aware that @Rogers use the press focus on the mlse purchase to hide the fact that on the same day they cut hundreds of jobs in Atlantic, Canada of support agents outsourcing the jobs to India... Their communications strategy was to hide it!...
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Golfmulligan (@GolfMulligan) reported@RogersHelps @JayJanower Horrible screwup. Just horrible.
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Nick (@NickInVancity) reported@Rogers guys. Fix the golf channel schedule and show The Open
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Jay Donovan 📻 (@JayDonovanYYC) reportedHey @RogersHelps I should be able to stream ANYWHERE in Canada since I’m paying for your monopolized service. ‘Sign in to your home wi-fi’ is big time BS. Thanks for (once again) nothing.
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Grammy (@jumpyGlenys) reported@JayJanower @Rogers Same problem with Telus AI does not have the answers Human interaction is key
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Mandy (@Mandaloo85) reported@RogersHelps are you kidding me?! Raising the damn rental fee on the tv boxes again?! Greedy SOBs. Should be ashamed of yourselves. It’s sickening already.
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Reptoid - Independent Content Creator (@reptoid27) reportedShaw @Rogers is so abusive towards DISSABLED people that they actively attack them for NOT being placed on hold for an HOUR just to say "Yes, Saturday is fine" when the CCTS demands they fix my internet! They have NO call back number and are not effective at emails! CEO Alex!
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Hank Smythe 🇨🇦 (@HSmythe10) reported@LoveMy7Wood @Rogers Yep, been there. I went with my own domain and Gmail support behind it, as well as Gmail direct.
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susan🌴🇨🇦🇬🇧 (@feb0219) reported@RogersHelps @Rogers I have been trying for two days to get through to you. After 2 1/2 hours on hold to be told to hang up, and this morning each time saying to call back, not even put on hold. How do you do business if no one can access your company? This is unacceptable
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Lovenya Jain (@lovenyajain) reported@RogersHelps @Rogers @Rogers reinstate for another day please. Indian sim is also not working right now. I need some kind of network.
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AM.I.Suszko 🇺🇦 (@ASuszko) reported@RogersHelps I have spent more than 3h trying to get support today. After long waits, hung up on once and incorrectly sent to tech support another time. Countless chat on web too. This is awful 😭
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Fire Chayka (@FireDubas4) reported@TomiukCurtis @RogersHelps Exact same **** happened last year @RogersHelps is USELESS
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John Tucci (@john_tucci) reported@RogersHelps I should have never switched from Bell Fibe. Sometimes it’s not worth saving a few bucks to get an inferior product. The salesperson that came to my door assured me that Rogers had upgraded their product. Obviously that’s bull$hit
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change is good (@michelle_tom) reportedHey @Rogers - I used to be a mobility customer, had a better offer from a competitor and you guys refused to match it. I switched Do you think hiring a monkey who cannt speak English will win my business back? 🤡🤡🤡
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Arbutus Running Fox (@xuanyuanxiaohei) reportedI called Rogers on June 22 to cancel my internet effective July 2. Rogers sent me a gateway return label on June 23 and confirmed receipt on July 13. On July 15, I was billed again and told there was no cancellation request on file. Always get written confirmation. @Rogers
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Chris P Bacon (@pozpiggy86) reported@Rogers: It's bad enough that I had to wait over an hour on hold to speak to a rep, but when I finally got to the rep, their Indian accent was so thick they were hard to understand. Also, they didn't seem proficient with their job, often resulting in several minutes of dead air.
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Darren (@cdndaddio) reported@JayJanower @Rogers I believe they aren't carrying it because USA network now and NBC on the weekend. Not golf channel
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Mark (@dicksie19) reported@JayJanower @Rogers Had it on at 6am on Rogers in the GTA. No issues here.
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Colleen de Papp (@colleendepapp) reported@JayJanower @Rogers Or there's never anyone to get help from when your Internet cable and everything else goes out. #rogerssucks
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Curtis Tomiuk (@TomiukCurtis) reportedOn the phone with @Rogers for over 30 minutes trying to figure out wtf the British open isn’t on my tv. What an absolute screw up ONCE AGAIN! Can the @CRTCeng help us out with this bullshit?
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RivvyGenX ✡︎ (@RivvyGenx) reported@LoveMy7Wood @Rogers I have had both Bell and Rogers. Altho Rogers was a pain to get setup the service is 100 times better and 1/3 of the price.
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Ingrid Turk• (@Knittingrid) reported@JayJanower @Rogers Wow, things must be dire over there if the volume of calls is that bad.
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Chris Conley (@ResearchChat) reported@RogersHelps @Rogers @RogersHelps tried to reach out to support this morning and was hung up on for a third time. Sitting on hold, for fourth time.
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Dragon Was Slayed (@522IntoOvertime) reported@patersonjeff @JayJanower @Rogers Another example of why quasi monopolies are so bad for consumers... there's no accountability for ****** customer service, because there's no real alternative (try getting through to a human at Telus 🙄)
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Irene-Irka😺🇺🇦🇨🇦 (@Irene_NoKillTO) reported@RogersHelps Why can't your customer service staff provide that information. I specifically asked their manager for an alternative contact.