Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Chipman, Montréal, Brampton, Hamilton, Toronto, Mississauga, Powell River, Saint-Hyacinthe, London, Brantford, Vancouver, Calgary, Markham, Ottawa, and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Chipman
|
Phone | 13 minutes ago |
|
Montréal
|
Internet | 52 minutes ago |
|
Brampton
|
Wi-fi | 59 minutes ago |
|
Hamilton
|
TV | 1 hour ago |
|
Toronto
|
Internet | 1 hour ago |
|
Toronto
|
Internet | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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David Spence (@CTVdavidspence) reportedWhen I worked for @Rogers, all of us had to take customer service training. Even those of us not in public facing jobs. That was more than ten years ago. Just something that came to mind as I spend my second DAY on hold with Rogers tech support.
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Amit Ranjan (@amitranjan2804) reported@Rogers extremely poor service. Internet down at 16 Cindy Ave Cambridge N3C3J2. Customer care is extremely unhelpful.
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Alexis Gee (@lexomatic) reported@RogersHelps The internet got fixed Tuesday afternoon. Monday I got notice that the issue I had reported was closed as resolved, 2 days after it was closed & not resolved. Today (Wednesday) I got notice that it apparently has been fixed because techs couldn't find the cause. Not impressed.
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🇨🇦Sharon Ledwell#ElbowsUp (@bluetsauvage) reported@RogersHelps I am waiting for someone to respond to my DM in order to troubleshoot my wi-fi calling issue.
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Daniel (@dan2783) reported@RogersHelps any outage in Barrie currently. Specifically in the yonge mapleview area
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Anne (@anelame) reported@RogersHelps Shaw legacy client. Need a technician to assess and repair broken phone line. Chat booted me out after 3h wait saying as Shaw customer they couldn’t help (even though I access through Shaw link). poor experience and paying for a broken service now. Telus may be best
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Anna Bana (@anzalene91635) reported@RogersHelps is anyone else having trouble with mobile internet? Currently 24hrs without internet on my phone. Customer support said they will escalate the issue but no help as yet.
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Expos4ever (@Expos4ever10) reported@CrazyCurt1978 @Rogers That won’t help the fact the manager is terrible
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Nishit Dey (@NishitDey1) reported@Rogers Why is it.. when getting a new connection.. you ppl will constantly call us.. once service is sold.. it takes ages for us to talk to real person.. Chat is a scam.. Anna waste of AI functionality and Chat agents don't have authority of anything
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Rohit R (@rohitsuccess) reported@Rogers Team, hello team, i lost my sim & wallet including my ids, debit-credit cards. Pls do needful to block my sim on priority. a scammer will try to re-issue my number with the help of their networks inside roger’s shop. Im not in canada now & i wont come back to canada.
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s. (@silmapps) reported@RogersHelps 1/2 You want to help? Here's a few suggestions for you... 1. Representatives that speak fluid English or at least English we can understand! 2. Representatives who read notes before calling clients. 3. Not treating loyal clients who have been paying almost 400 a month for
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Kevin Salmon (@Kevin_Salmon12) reportedHey @RogersHelps I’ve had both games one and two of the #StanleyCup drop due to issues with the gateway device and can’t get it back in time to enjoy the game. Can I get a basic cable link up again or how about reimburse me for the issues #pissedoffhockeyfan
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Nesta ౨ৎ (@nestapendragon) reportedAs a country (Canada) I feel like we need to do something about how bad @Rogers customer service and tech support is. It is beyond unacceptably bad. I feel like this is practically a national issue.
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Angry Goat (@DeGuti93) reported@Rogers You guys are the worst telecommunications company in world entire world….
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𝔅𝔯𝔞𝔡𝔢𝔫🇨🇦 (@BradenScheck) reported@RogersHelps I have the matter sorted - after 2hrs on hold, and a total of almost 3hrs to resolve the issue. For the amount of money I spend on @Rogers services, I would hope you'd hire more support members to reduce wait times.
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🍄***H0LI0🍄 (ĭg′nər-əntis Vulgaris) (@CryHardLibtards) reported@Martyupnorth @Rogers gives more to their NEW customers then they do to people who have been with them for 20+ years. worst company in Canada.
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phantom (@rebellion__scum) reportedsweet Jesus @RogersHelps do something about the amount of spam texts on ur network! Ported from Telus a month ago never or rarely had any, since coming to Rogers that’s spiked to 30+ a day
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alpamasadolan (@AlpRealS) reported@barrosxo @RogersHelps Contact @Bev_Code , they will rectify the issue.
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JoeJoomla (@JoeJoomla) reported@GrandstreamNet - I am unable to get the Grandstream HT802V2 to work with @voipms with my @Rogers router. Ooma VoIP works, but Grandstream doesn't. I've worked on this for many hours unsuccessfully. How do I get real help? #voip
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Carol (@zephryus47) reported@CTVdavidspence @Rogers Been there done that. Telus is just as bad
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Christopher Rodgman, MD (@RodgmanPsych) reportedOk @Rogers, if the @BlueJays lose today because they are completely demoralized after their month of hard work to get back to .500 was squandered by yet another bad call by John Schneider, Schneider has to go. This can’t be the negative turning point of the season. We can’t lose all momentum. You have to choose team over coach, especially if coach will never choose team over player.
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flavoured lassi (@KauraManik) reported@RogersBiz @Rogers Been a rogers client for 8 years. I want to transfer my line from a corporate to a personal line. My call keeps getting transferred from 1 department to the other. I have a baby to take care. Please dont make it hard and hard for me. PATHETIC SERVICE
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Many (@many_876) reportedPoor @RogersHelps @Rogers doesn’t like people telling the truth that @EdwardSRogers is a ****** Ps, I know he is, the only reason why she coming forward she afraid of him and how much control he over media
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Mahmud Abdulla (@CanImmConsult) reported@Rogers Hello. Has your tv and internet system in Richmond Hill, ON crashed? No service
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A Kar (AKK) (@AjumaKar) reported@MapleLeafs @Rogers the best thing this organization can do id to shut down all the sports radios.too many clowns
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MACK A (@mack1971) reported@RogersHelps Would you PLEASE hire more people to answer customer “ service “ lines??? 3 freaking days of trying to reach an operator, not sure why you guys think we have hours to wait on hold to speak a person , absolutely the worst company I deal with
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🇨🇦Sharon Ledwell#ElbowsUp (@bluetsauvage) reported@RogersHelps @CCTS_CPRST How does one connect to this mythical Tech Support. 3 hours yesterday and 1.5 hours today. I was dropped both times by Rogers.
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MACK A (@mack1971) reported@RogersHelps I can’t do this man.. I need to speak to people not text my issues … thanks for not helping .. ask me for my phone number in DM and call me if you want to really HELP
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🎃👻Failed Myers-Briggs 🇵🇸🇸🇩🐯 (@UghitsAnjali) reported@RogersHelps I have something die why you alway down when I need you bb!!
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EagleBoneWhistle (@eaglebnewhistle) reported@Rogers having trouble explaining to the off shore customer service reps that I only want to speak with rogers employees who are working within the borders of Canada. I know I'm just a drop in a bucket, but I'm about to take business elsewhere.