Rogers Outage Report
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 14: Problems at Rogers
Rogers is having issues since 07:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (58%)
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TV (15%)
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Wi-fi (10%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Calgary, Toronto, Whitby, Waterloo, Ottawa, Kitchener, Sherwood Park, Hamilton, Oshawa, Brampton, Red Deer, Mississauga, Waterdown, Bolton and Bella Coola.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
||
| Toronto |
Wi-fi | |
| Toronto |
Internet | |
| Whitby |
TV | |
| Waterloo |
Internet | |
| Ottawa |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Nefario
(@sheer_john) reported
6:12am et… @rogers @RogersHelps I still have no internet or home phone! That is now more than 24 hours with no estimate of when it will be restored and you have still not provided an explanation. Your customer service has always been bad but now #abysmal.
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BigKnife🔪
(@bitcoinbigknife) reported
@AboutRogers @RogersHelps disgusting, greedy AND incompetent company. down with the telecom oligopoly in canada 👎
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Sandra Falcone 🇨🇦
(@SandraFalcone) reported
@RogersHelps @IshatReza You will need to credit customers with more than 1 day of lost service. Unless you want to experience many lost customers. Being in Qc, Vidéotron a more attractive option.
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Mary Marrello
(@marymovesyou) reported
@DanMac2014 @blogTO @RogersHelps is worst provider. Had for 35 years and last few went down hill. I tried to tell them how bad through surveys they don’t read. So I left. They don’t care.
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jason
(@jason31608003) reported
@RogersHelps Where do I send my personal information for the credit Rogers! Since I’m thankfully not one of your customers but your little outage has still affected my life
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Rio
(@guitarboyled) reported
@AboutRogers @Rogers Rogers still doesn’t know what the problem is yet they claim to be bringing back customers online. Please tell us where this is happening?
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Anne 🇨🇦 - Sane Liberal Patriot
(@french0068) reported
@Rogers 7 hours since the last communication… I don’t know who’s advising you but they are doing a piss poor job. You should have updates every hour on the hour and full transparency and I mean full.
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Lindz ✌🏻
(@barleyliterati) reported
@RogersHelps MyRogers app says services are working in my area however my flashing green modem says otherwise! How do I know if the outage is still affecting my area or if this problem is just mine now?! I thought for sure by the time I woke up my services would be restored!
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DeeDee (they/iel/x他)
(@FluidDestiny) reported
Internet down for the second morning in a row. @RogersHelps @Rogers hopefully this time it's less than 12 hours FFS!
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Renee D
(@doiron_renee) reported
@RogersHelps Crediting is a drop in the bucket for all the trouble you have caused today. What about not being able to use our debit cards all day? Not being able to get in contact with family? For all the people who could not contact 911? A few dollars will not cover all that
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LL
(@LogozzoLiz) reported
The fact we have only a few carriers in Canada is the problem in the USA they have many choices but here we allow a few companies we to hold us hostage and then yesterday happens this is on the federal gov also open up for more phone companies @Rogers @fordnation
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Spare Time Gamer 🏴☠️
(@SpareGamer247) reported
Not 100% convinced @Rogers being down isn't some giant new ad gimmick by @VancityReynolds to make a point to get @Mintmobile here in Canada (for real, sorry for people who are screwed by this)
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katie
(@katie80293898) reported
@Rogers are you still having some internet issues
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Folarin
(@meh__username) reported
@RogersHelps I encourage everyone to cancel Rogers if not done already
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Orange Slashidy
(@sackmonkey1988) reported
Day 2 of the Nation Wide @Rogers Internet Outage. Still can't use my debit card, which is fine as I forgot my PIN(/s). Made the cashier count out $25 in unrolled quarters. I'm sorry. I was not expecting to wake up in 1994 yesterday.
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d
(@devmakala) reported
@AboutRogers @RogersHelps I’m not even a customer of Rogers - how are you going to pay me back from losing my full vacation this weekend because I couldn’t access ANY my money? No debit, no credit NOTHING! You gonna send me a cheque?
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Liz Doug
(@Sxxgdss) reported
@KitchenerTesla @_BrandonRussell @Rogers Of course. Criticizing them on one point doesnt mean I'm saying they're terrible as a whole. I've had great service mostly. But this is a different matter altogether. Unless it was an especially advanced cyber attack which has now been ruled out, this is a huge vulnerability.
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TrigR420
(@TrigR420) reported
@RogersHelps Your service is garbage. Everyone needs to switch to bell. Boycot rogers.
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Kay
(@Kayn0nymite) reported
@RogersHelps Just curious, how will you repair the damage caused to non-customers? I've had no access to my own money, and neither has anyone else without a credit card...
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Noah V
(@NoahVXXX) reported
@rogers you no longer get the responsibility to **** over Canada
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Jeremy
(@JBurnsPT) reported
@RogersHelps Still no service for me at 6 am Saturday morning, what's up @Rogers
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Holly
(@Hollaaaay) reported
@AboutRogers @RogersHelps I sincerely hope the credit is a little better than the last time this happened. Mistakes happen, but this is the second major outage within a year….that $1 refund just doesn’t isn’t it
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Amy Winston
(@_AmyWinston) reported
@AboutRogers @RogersHelps Over 24 hours later and still without access to anything - you have some explanations to make as to what went wrong and when and HOW you will fix things
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Yi
(@Yi04517546) reported
@AboutRogers @Rogers Still no internet Wi-Fi ? but cell phones get service
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Wendy Sanderson
(@wendysland) reported
from
London, Ontario
@RogersHelps Will customers be reimbursed for this outage that have cell, home phone, internet & Ignite TV? That equates to about $19 or more per day for some!
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stoptheteluspricehike
(@stopthetelusph) reported
@FictionalDiary @RogersHelps I'm sure that Rogers wanted their customers to have access to 911. Service outage of this nature, although we don't know what caused it, was out of their control.
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Crave Investor
(@ThorntonTrading) reported
High fives to the staff at Rogers who put in a stressful 24 hour shift to fix the country wide internet outage. #rogersdown @RogersBiz
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Caley Salari
(@FictionalDiary) reported
@stopthetelusph @RogersHelps Phones are supposed to be able to contact emergency services no matter what. And not every single employee was working on the outage. They had someone copy and pasting the same message in replies all day yesterday that easily could have contained information.
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stoptheteluspricehike
(@stopthetelusph) reported
@FictionalDiary @RogersHelps Rogers prioritized restoration so that Wireless customers will get their service back first. They worked hard all day yesterday to do this first. Service outage is one those things that happens and you have to accept it.
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Kay
(@Kayn0nymite) reported
@Zvashtii @D3fan2020 @RogersHelps Check the Interac Twitter page. All in-person and online interac purchasing was down.