Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: North Vancouver, Toronto, Mississauga, Vancouver, Montréal, Halifax, Calgary, Nepean, Brampton, Edmonton, Pickering, Creston, Woodstock, Surrey, and Collingwood.
| City | Problem Type | Report Time |
|---|---|---|
 North Vancouver
|
Internet | 3 hours ago |
|
Toronto
|
TV | 5 hours ago |
|
Mississauga
|
TV | 7 hours ago |
|
Toronto
|
Internet | 12 hours ago |
|
Vancouver
|
Internet | 12 hours ago |
|
Montréal
|
Wi-fi | 13 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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OJHL Images DOP (@ojhlimages) reported@Dave_Sandford @RogersHelps I’m currently on hold dealing with the exact same situation complete BS and terrible customer service.
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Daniela ⚡️ (@bad__dani) reported@Rogers I need cancel my phone plan but im not in Canada, help!
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Tyler Goode (@BetheGoode) reported@RealDonBradshaw @BlueJays @Rogers Are you for real bub like holy **** take a chill, teams have been doing this for yrs bub
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Patrick Creelman (@CreelmanPatrick) reported@FierySharky @Rogers @Sportsnet Bad Decision period
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Rodrigo Naranjo (@rodnar77) reported@RogersHelps Yea.. I have already done that. New phone and I was asked to switch to physical sim card perhaps rogers should look at their network instead?
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🇨🇦mathien17_ (@mathien17_) reported@Rogers your customer services sucks.
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CanadaSam53 (@canadasam53) reportedGotta say The new @RogersHelps technical support AI actually makes calling for help more difficult. A simple request to exchange equipment took me repeating the request 6 times
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🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported@RogersHelps I have a review number and I have information from the customer service team. This billing was done in error and I won't pay it.
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CatastrophiConfusion (@canadianatlarge) reported@Rogers HELP. We are two struggling seniors, who have a CONTRACT with Rogers Cable. For the love of God, stop adding $5 to our bill whenever TF you feel like it. JFC it's a CONTRACT. One we can barely afford as is. That fraudulent $5 is a meal we have to do without. HELP
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J Hanna (@JohnHanna86) reported@RealDonBradshaw @BlueJays @Rogers WTF are you griping about ? They’re showing the fans what he looks like in Jays blue. No harm no foul. There’s a lot stuff to whine about this year but this isn’t it.
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Terry Murphy (@tyjac2) reported@RogersHelps It has been listed as an issue all afternoon Can’t work can’t do anything such poor service for what you charge
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🇨🇦Rupee D (@AR_Vancouver) reported@Kuljeet123r @Rogers Telus is answer. Try it and you won’t regret. They have best Fiber internet and best customer service.
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Island Time (@visitorsdigest) reported@lamphieryeg @RogersHelps @Rogers I spent 90 minutes last week on the phone and was shuffled to FOUR customer “service” agents before speaking to someone willing to deal with my issue which was that my internet speed was just over 50% of what I’ve been paying for for over a year. The system is designed to fail.
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Gary Lamphier (@lamphieryeg) reported@RogersHelps @Rogers Paging Eric, paging Eric. I gave you my email address so you can connect directly with the customer in question (i.e., my sister). Waiting for a reply, Eric ..... no, I won't go away until I hear from you. 🙄
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Dimitri (@dimitrigeorga) reportedAbsolutely the worst customer service experience @Rogers For what we pay you in Canada it’s ridiculous. As much as you’d like to get rid of paying people your AI “agents” are terrible. Your customer service was awful years ago and it’s gotten even worse.
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Kevin F (@Kevin1141531) reported@msh_1486 @RogersHelps Absolutely! If you wanna share how the complaint got resolved it would be interesting to know. Good luck.
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chillbro (@chillbrobaggins) reportedEvery person I dealt with at BMO today, on the phone or in person knew nothing of respect or customer service. Felt like I was talking to @Rogers
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MW (@marcuswaters) reported@RogersHelps I refer you to my original post Eric. I simply want to talk to a customer service agent who has some idea of how things work and some internal gravitas to fix customer issues. As a customer of over 10 years this is but a small ask.
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Ed Flynn (@edflynn) reported@RealDonBradshaw @BlueJays @Rogers Jesus, Don. Lock down your account.
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DJ2026 (@DarrenOrvis) reportedDear Rogers. Unfortunately, as a customer for 15+ years with all services including tv, internet, security, 4 cells, and a tab account is not good enough to answer the phone and waste 3.5 hours of my day. Sadly, I am now looking elsewhere. You need to do better. @Rogers
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Jeffrey Brinson, Ed.D. 🎗 (@JeffreyBrinson) reportedIs it a coincidence that in the weeks following a very direct and candid call with @RogersHelps that your products intermittently fail to work properly? It started immediately afterward.
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Inner Phoenix (@InnerPhoenix420) reported@RogersHelps ill be looking into public mobile, since you dont want to help out a loyal customer for many many many years.
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Kevin F (@Kevin1141531) reported@momluvsfood @RogersHelps @Rogers What annoys me is the "longer than expected". It's always the same. 2 hrs yesterday, no one. Chat today transferred me 3x and the agent was beyond rude.. I've worked in chat for a major bank and could never chat like that. I'm still not satisfied. Likely cancelling all products.
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tim smitheman (@tsmitheman) reported@RogersHelps Please help
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DL - on Bills WR 🚂🚞 next stop, draft one in 1st (@BC_Bound) reported@lindsaytaylorl @Rogers Kitchener right now, this is what brought me here Loll guess theres only an outage in my block frig sakes
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J.R. Wideman (@jrwideman) reportedThinking about leaving that telecom monopoly player @RogersHelps for one of the smaller piggyback joints cause the whole experience is cooked. I'd rather buy my phone out than pay for the nonsensical plans. I've been a loyal customer 20+ years + a prev emp.
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Marion Harrington (@petemare) reported@Rogers I am trying to report a fraudulent account. I have spoken to 3 people via chat, 3 via phone and have been disconnected from your Customer Solutions team 6 times with 8 hours of hold time. Please provide a contact so I can have this rectified
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Kieran W (@WeberK94) reported.@Rogers has got to be one of the worst companies in Canada. Gonna miss hearing Kelly call the games this year
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Norm Ally (@Norm_Ally12) reportedWhy is @Rogers so bad lately . Dropped calls, slow data, late/delayed incoming messaging? Despicable considering the cost of their services
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Ria Riaz (@RoastedKeyboard) reportedOut of all the telcos @Rogers by far has the worst customer service. Consistently