Rogers Outage Report

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (5%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Brampton, Edmonton, Victoria, Calgary, Toronto, Newmarket, Barrie, Guelph, Vaughan, Vancouver, Oshawa, Markham, Bradford West Gwillimbury, London, and Peel.

City	Problem Type	Report Time
Brampton	Internet	2 hours ago
Edmonton	Total Blackout	4 hours ago
Victoria	TV	5 hours ago
Calgary	Internet	5 hours ago
Toronto	Internet	5 hours ago
Newmarket	Internet	9 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rach (@Bittez) reported 4 minutes ago

  @Bell I’m fed up with @RogersHelps their internet connection is unstable and they can’t fix it. But @Bell you’re extremely expensive for your fibre internet. #feelinghandcuffed #broke #teacherneedsinternet

• 
  IamMit (@911SAM811) reported 5 minutes ago

  @Rogers why did my internet price go up inspite of contract ? This is insane ..you Rob people even on contract ? What is point of doing contract? @fordnation @JustinTrudeau what are our leaders doing to help people /students in this pandemic ?

• 
  Gumnam Buddy (@BuddyGumnam) reported 6 minutes ago

  @RogersHelps i am having 9 mbps speed in Scarborough, is there any issue going on in woburn area ?

• 
  John (@jonnn22) reported 7 minutes ago

  @RogersHelps Do you really help? My prices are going up too! I’m going to go with your competitor if you won’t give me a better deal :)

• 
  Judy Davidson (@JDintheskies) reported 9 minutes ago

  @MollyMiksa @Rogers CSRs I've spoken to are very polite, nice people. But the system is ridiculous. Customers should be able to order the products (cable, internet, phone, etc.) online, like almost all other retailers. Contacting a CSR should be the last thing a customer needs to do, not the 1st.

• 
  Christopher Walsh (@cottagescape) reported 10 minutes ago

  @RogersHelps Yes I get that now. Seems totally wrong that Rogers is stopping me from viewing my content on my PVR ! The rep that I talked to should have told me that when I called in to cancel! Typical bad service from #ROGERS

• 
  Spencer Tyber (@TybaTwitta) reported 10 minutes ago

  @RogersHelps piano covers of pop songs might be the most obnoxious choice of hold music possible... shut up and dance? More like shut ******** up and answer my goddamn call to your stupid support line you useless price-gouging telecom bastards

• 
  Angela C (@dowantmakeup) reported 12 minutes ago

  @RogersHelps So what should I do when the store is insisting I have to call to get help on this?

• 
  Alex Macris (@MrMacris) reported 14 minutes ago

  @RogersHelps @imgrund @CCTS_CPRST Hey Rogers. Are you willing to do the same for me? My bill for internet, cable tv, and phone just increased by 18%. Last I checked, CPI was 1.9%. I already spoke with someone in your retention department. They knocked it down to 13% - still absurd. 25 yrs loyal, but do you care?

• 
  Rach (@Bittez) reported 17 minutes ago

  @RogersHelps I do not want this going private but I will send you a DM. People need to know that your service is insufficient and your internet is unstable.

• 
  A🕊 (@Simplyaishaaa) reported 19 minutes ago

  @Rogers my house phone has been down for 3 whole days, along with the internet and TV not working properly. I pay way too much for it to be down for 3 days. Even had a tech come out and he didn't fix a damn thing. #fixit over it.

• 
  Rach (@Bittez) reported 21 minutes ago

  @RogersHelps I’m fed up, I don’t know what to do anymore. I have a reoccurring issue and your techs just run us around and around with the same stuff every time we call. It’s NOT on my end. It’s yours. Stop blaming the customer, I am not stupid, my partner is in IT. #fixyourshit

• 
  shadowcatgirl76 (@shadowcatgirl76) reported 27 minutes ago

  @RogersHelps how about you get the intermittent internet issues resolved. Can't even stream one show without going offline 2 to 3 times! Uxbridge Ontario

• 
  Oldstudent (@oldstudent1955) reported 28 minutes ago

  @RogersHelps why have I has no landline phone service all day?

• 
  Northern_Guy (@Northern_Guy_Eh) reported 30 minutes ago

  @shadowcatgirl76 @RogersHelps Same issue near Orillia. Crazy high ping for a minute or so (1500ms+) then service drops off for a couple minutes, rinse and repeat.

• 
  Vauxhaul (@TheRealSimpson) reported 42 minutes ago

  @ReportsDaNews @Rogers @chatrmobile We all just got an increase in fees and their service is getting worse. But send them a DM so they can try to sell you some BS excuse and more service. No thanks.

• 
  Angela C (@dowantmakeup) reported 43 minutes ago

  Fun fact: @RogersHelps will say the setup fee will be credited back in the next bill cycle, then say they can't help you and tell you to go to their retail store to sort it out, to no avail (twice, in a pandemic) 🙃

• 
  Graeme (@needmycaffeine) reported 43 minutes ago

  @RogersHelps I have ignite only. Why when I call in for support and go through the options and wait.. people answer and then tell me that they can't help with ignite and need to transfer me to ignite.. and I wait all over again Why don't you route ignite customers properly?

• 
  Sleep Deprived Dad (@SlpDeprivedDad) reported 43 minutes ago

  @RogersHelps home interest service interruptions for the past week - Ottawa East - come on!

• 
  Hunter Rossi (@VisionAllAccess) reported 49 minutes ago

  @jvtechtea My job right now @Rogers , they treat me with a lot of respect and the support is great. #bestjob

• 
  judith fletcher (@gothicwanderer) reported 49 minutes ago

  @RogersHelps Your customer service is appalling! I really want to know why my internet/cable phone/bill went through the roof. Especially since I negotiated with one of your agents for a better deal. But it’s a 2 hour wait to get through to you.

• 
  J (@j2312em) reported 53 minutes ago

  @RogersHelps @Rogers gigabit internet - im on the phone with tech support and they said its a mess and they dont know what to do. Maybe i should have stayed with @TekSavvyBuzz

• 
  CROD (@kingairdriver_3) reported 53 minutes ago

  @RogersHelps the internet has been up and down for most of the day. This is not very conducive to online learning. What is going on?

• 
  Trevor Butte (@The_Butte_Man) reported 57 minutes ago

  @RogersHelps just sent a DM can you help?

• 
  A🕊 (@Simplyaishaaa) reported 57 minutes ago

  @rogers @rogershelp my house phone has been down for 3 whole days and my internet and TV is isnt working properly. #FIXIT even had a tech come to my house and he didn't fix the issue. Y'all are useless.

• 
  Angela C (@dowantmakeup) reported 57 minutes ago

  @RogersHelps Hi, this was in store as I was desperate to get a phone to my hospitalized dad asap. The store insisted I must now call in to be helped, phone support say I must go to the store. I'm sure you can understand it's upsetting to deal with the back and forth.

• 
  Greg Behrens (@gregbehrensvfx) reported 57 minutes ago

  @RogersHelps Thanks for the offer, but no need. I called customer service an hour ago & heard a recording confirming that there was an outage in my area (this is the 3rd straight day with an outage). I just want a reliable product that works, especially for one as expensive as yours. Cheers.

• 
  Mike Czaja (@MikeCzajaRacing) reported 57 minutes ago

  @RogersHelps The Sonos software doesn’t allow you to play all music. Some license issues apparently.

• 
  alexotos (@otosalex) reported 58 minutes ago

  so uh, @RogersHelps when are you going to sort out the terrible customer service and even more pathetic service you all provide? The last two weeks have been a nightmare to do anything on your service.

• 
  Gayathri Ravada (@RavadaGayathri) reported 58 minutes ago

  @RogersHelps is there an outage in waterloo ?? Very bad service from Rogers..it happens so frequently.