Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Mississauga, Surrey, Edmonton, Lacombe, Montréal, Toronto, Newmarket, Orillia, Calgary, Ottawa, North York, Kitchener, St. Thomas, Gatineau, and Russell.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga
|
Internet | 1 hour ago |
|
Surrey
|
Internet | 2 hours ago |
|
Edmonton
|
Wi-fi | 3 hours ago |
|
Edmonton
|
Wi-fi | 11 hours ago |
|
Lacombe
|
Internet | 11 hours ago |
|
Montréal
|
Internet | 12 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Kanav Mehta (@KanavMehta7) reported@RogersHelps @Rogers Time to involve CRTC again! Internet down since midnight. No outage alert. Phone call not going through. Outage map down. LOL What a joke of a company!!
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scott kimberley (@skimberl_scott) reported@Rogers hi - ive been on hold since 9 am (its 10:30am now) - i got your credit card and am trying to link it to my cell acct - what is it going to take to get someone to pick up the phone to help a client out?
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Ms. Nthusi (@KokiBetty) reported@RogersHelps Hi, we’ve been without Wi-Fi since this morning, and it has now been several hours without service. Could you please confirm the current status of the outage in my area and provide an estimated time for when service will be restored? Davenport and Dufferin area
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Kevin (@kevcpm) reported@cbcmarketplace @RogersHelps now being told it is 24 hours. Agent will not send me through the supervisors because there are “too many customers”. Sign of the times for Rogers Customer satisfaction?
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Paul (@nizon) reported@RogersHelps Why do I have a $5 "Wireless Plan Rate Adjustment" line item on my bill? Your coverage continually gets worse and worse to the point where I've had to purchase a Starlink mini so I have usable service on the road.
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Kdd2904 (@kdd2904) reported@JustMeJamie64 @Rogers Yes I am trying to call Rogers for days to cancel part of my plan and as soon as they hear cancel either they cut the line saying all of he agents are busy call later or keep on pushing you on to different agents, no they don’t handle cancellations you have to talk to customer se
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🇨🇦 Shonna 💜TAEMate💎6v6🐥 (@shonna_74) reported@RogersHelps I have 2 serious charges on my bill I need to talk to a person about. Also tech outages in my area since Tuesday! Please call me directly as I refuse to attempt to call again. This is beyond unacceptable service levels.
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🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported@SchwartzTime @Rogers They should be ashamed that they have a department called customer care. It should be called customer we don't care.
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Jazz (@JazzWestCoast) reported@JustMeJamie64 @Rogers Cancel that **** up, find a cheaper provider fck this monopoly
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@MinisterofDefiance (@PhilColson5) reported@JustMeJamie64 @Rogers Your first mistake was being a Roger's customer
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YOWGuy (@Sundayflyer) reported@CaroleFarhall @Rogers Same issue Rogers do not care.
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Le Moose (@dwarvenbrohan) reported@RogersHelps is there an ETA for the restoration of internet phone and TV services in beacon hill north Ottawa? outage map is down so there are no resources that provide updates outside of this account
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TRiLL🇨🇦 (@mmaTR1LL) reported@Rogers very accutate statement. Ridiculous prices for a connection that has issues multiple times daily.
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Larry West (@LarryWe53486866) reported@JustMeJamie64 @Rogers Never talked to any in Africa before but many other countries. I don't think there's any that aren't overseas anymore. Even many banks
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Julie Forrest (@jforrest) reportedI’m sorry, Marina. Welcome to Canada. @RogersHelps is the worst (except maybe next to @AirCanada)
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Kai (@nailwurm) reported@odugwamen20 @RogersHelps Multiple people are saying the estimated resolution time is 8PM EST 😒
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shoeboxgold 🇨🇦 (@vmdesousa9) reported@blogTO Unfortunately, the rival is as bad as @Rogers
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🇨🇦 Shonna 💜TAEMate💎6v6🐥 (@shonna_74) reported@Rogers @RogersHelps The sad part s that your support model changed and has gone completely backwards. On hold for hours, with CSR for hours, on hold 45 mind, xfer twice. The call dropped 3 times! He called me back twice and not the 3rd time. So 3.5 hours wasted. Again! Please help me!
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These are the days (@randfDoreen) reported@JustMeJamie64 @Rogers People who think the service will be better if it within our borders are delusional. The access to and for information won't be any different as everything is case by case. The fact that you are paying so much for internet, cable and cell phones is robbery.
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dineshjagasia (@dineshjagasia1) reported@RogersHelps Trying to reach the technical team for over 2 hours. No luck so far! Worst service that one can experience!
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Everyman/woman (@1fallandallf1) reported@JustMeJamie64 @Rogers A terrible experience every time. You're right. Why doesn't Rogers stay in Canada and use Canadian labour? Because they are greedy and not loyal to their customers. Their loyalty is to the dollar, money is everything.
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Paul (@nizon) reported@RogersHelps The explanation is a lie. My service continues to get worse. Drove the Trans Canada Highway from Falcon Lake to Winnipeg, lost service dozens of times. Yet you continue to charge more. How is this even remotely acceptable?
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D.G.Kaye (@pokercubster) reported@Rogers Most despicable company. If they would even put a human on the phone I'm cancelling them forever. Horrible horrible horrible NON customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!]
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SJ (@cafveteran) reported@Rogers It took over an hour, primarily on hold, to finally get only one issue resolved, i.e. the correct address. When I demanded to know what type of compensation Rogers was willing to offer me, the customer service person proceeded to argue with me, even after I demanded to speak with a manager. I will be considering different options for my cell service and I recommend that others do the same as well. I never thought that I could get worse customer service than Bell, but Rogers has exceeded that.
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A RUN ‘Pierré’ NOT MUFASA🦁🔴 (@DBiosky) reported@RogersHelps there has been internet outage for more than 12 hours in my home. Please when will this be restored as I’ve missed one day of work already?
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Ds (@Sky__16__) reported@Rogers @RogersHelps 5.5 hours outage while I work from home = real income loss (~$250). Final resolution from Rogers Communications = $2 credit. This doesn’t reflect the real impact.
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Heather Foster (@eventidefarms) reported@JustMeJamie64 @Rogers Funny, I asked that question 8 weeks ago and got roasted for it. We have a job shortage in Canada, but Rogers has customer service all over the world and not here. Hmmmm.
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Gry Phyn (@LGBMike) reported@JustMeJamie64 @Rogers Used to work in call centre's and I can answer this. Lower wages. Cheaper to have phone support in countries that pay WAY LESS THAN CANADA. 2/hour in many places.
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anewkindasomethinsomethin (@anewkindasomet1) reported@JustMeJamie64 @2BikeisLife1 @Rogers I yelled at AI support with some f bombs. I got told by AI that my abuse wouldn't be tolerated 🙄
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dineshjagasia (@dineshjagasia1) reported@RogersHelps This does not help at all. I called the Technical Support Team and while speaking to the agent, the call got disconnected mid-way. No call back received. I have called back again and am on hold again for god knows how long.