Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (15%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Calgary, Burnaby, Coquitlam, Surrey, Peel, Newmarket, Fort Saskatchewan, Mississauga, Scarborough, Brampton, Edmonton, Oshawa, Guelph, and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 30 minutes ago |
|
Calgary
|
Internet | 7 hours ago |
|
Burnaby
|
Wi-fi | 7 hours ago |
|
Coquitlam
|
Internet | 7 hours ago |
|
Surrey
|
Internet | 7 hours ago |
|
Toronto
|
Total Blackout | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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DTAmerikka (@Ferreira_nszuki) reported@CrescendoCove @Rogers 3- 22 years of being a loyal customer.
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Andrew d. (@Werdnah) reported@Rogers It’s absolutely inexcusable how LITTLE your company actually gives a **** about customer experience outside of anything related to the Jays. Just take your customers’ money & provide ZERO “give a ****” when a customer has an issue or opts to leave for another company.
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Greg Weir (@CrescendoCove) reported@RogersHelps I've been through the ringer with the Credit Department, Customer Care, someone higher up in Customer Care. End result; I still have to pay, but I can launch a complaint against the first person I talked to--presumably to get her fired. She's the only one who was nice to me.
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29Cloverdale (@1295QueenVic) reported@hollyanndoan @Rogers @peternowak Also hiring only Indian customer service and buying sports teams and media outlets it can’t afford
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PATEL HITESH (@Patelhits2511) reported@Rogers Never recommend red wireless. Instead of giving discount to uber blue account holder they are looting their customer. First they have showed me that I will get mobile device plus plan for just $51.50. But what am I seeing that they are charging me $112.
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░B░r░a░d░ ░M░c░K░i░n░n░o░n░ (@zebracreative1) reported@Rogers has the worst customer service of any company in north america
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Rick Blaine (@JayJjtml555) reported@RogersHelps ..Seems like an oxymoron..'Rogers helps' ya ..ok..well I am trying to rent an extra box [AND GIVE YOU MORE MONEY..as my bill will now be well over 200 a month for my phone , email and tv..but obviously they do not need the money hence their customer service is such **** as you can't do so many things online as their tech is antiquated and waiting for hours to speak to someone is what they want you to do....My time is worth more than that ..Last time when I got messed around on here by them..I simply sent a message to some VP of Rogers who is on Linkedin, told him what I needed and he had someone call me within 20 minutes and I had the new box couriered to me in 2 days..at no cost to me...[for the shipping]...So tips to all that continue to get the horrid Rogers experience..go to linkedin and send messages to every Rogers employee listed, regardless of what their title or where they are..I guarantee within minutes you will be contacted and your concern will be taken care of....
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Alper Dama (@alperdama) reported@Rogers My Vodafone TURKEY bills - paid every month from my address in ANTALYA, TURKEY. Phone number: +90 544 ******* - the SAME number I called @Rogers from to CANCEL in July 2025. I was living in Turkey. My Vancouver apartment was EMPTY.
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IMPEACH-Now (@IMPEACHpedoNOW) reported@Garnet_2203 @Rogers No no it isn’t Elon can get ****** and we don’t want anything to do with him in Canada no matter how much Rodger’s sucks
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Bonnie Lee (@stitchlady) reported@Rogers is laying off half its employees. Does that mean that we’ll be on hold for 2-3 hours to speak to customer service or technical support, since it takes over an hour now! They don’t properly service their customers now? #really
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Eddie Sheerr (@EddieSheerr) reported@RobertChaulk @DaveJSullivan @Rogers I'd say it'll be in a band that goes with one of the carriers. So Rogers may offer it as an add on service
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Charley (@CharleyXRP) reported@Rogers your customer service and support is already ******. What are you going to do with 10,000 less than employees? You guys don't know how to run a business. Ted left you a gold mine. You're ******* it
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alex🛫 (@idkallex) reported@wiseguy_ocb @Rogers Oh dont even get me started. This **** internet comes in at SIXTY canadian dollars a month MINIMUM (abt the same AUD)
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KEELOW (@1Keelow) reported@RogersHelps @miller5252 How about 8 days ? Going on over 192 hours of no service. Let me know what bot answer you have for me
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LeafsBro (@Mk24466) reported@CaseyToGo @TorontoFCMR It'll only become worst the more stake @Rogers gets in MLSE
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Tony🐶🏒 (@TonyAnjam) reportedCall Support # of @Rogers website and it says they consolidated all phone lines and to call some other number. Lol? Then I do that and it tells me to "Submit a Review Request" online for my bill issue. I click "Request a Review" and the AI Chat Bot tells me it doesn't understand
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RH (@RGHall) reported@pale_atlantis I have the same problem watching on my TV on @Sportsnet with @Rogers cable. Started doing it last year. Probably because everything is through stupid WiFi.
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Bridgeland YYC (@BridgelandYYC) reported@RogersHelps The last mile is provided by Rogers, and upstream power levels are too high. Time to take responsibility, and stop passing the buck. What is the Rogers SLA? One 9? Outages are far too frequent, connection is down now for 40 min, no WFH. Time to repair the infrastructure?
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Alper Dama (@alperdama) reported@Rogers So how does @Rogers show "internet usage" at an empty apartment while I was hospitalized abroad? TWO possibilities: 1. Router standby signals logged as "usage" 2. Data manipulation to justify billing Either way - FRAUD. Filing CCTS complaint with all evidence TODAY.
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SGA~ 🇨🇦 (@SGA18445004084) reported@hollyanndoan @Rogers @peternowak Why can in the US a cell provider like Mint Mobile pop up with $15 plans from scratch While we in Canada allow moats around everything Legacy and settle for inferior overpriced service
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Julia (@ThisisjuliaaaXO) reported@RogersHelps Hi service has been restored however still no internet service at my location
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Darryl Narain (@DarrylNarain) reportedBetween @TekSavvyCSR and @Rogers who do I blame for my internet being down for over a week now. They point the finger at each other while the paying customer suffers. Yet, if I turn off my CC so they can't take more money for said service, I'd be in the wrong.
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Hollie Pollard (@hollie__pollard) reportedI worked for @Rogers for 3 years. In 3 years I got one 10 cent raise. My starting salary minimum wage. All it call centers start at minimum wage. Now they are choosing buyouts to save more money. I have watched their hiring and firing policies for a decade and have come to the conculsion that Rogers is one of the worst employers in Canada.
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Ashit Milne (@AshitMilne1969) reportedOof I remember that day they had in July 2022 - I bet that got Ottawa and Toronto onto calls (@Rogers network went out for almost an entire day). Single points of failure are dangerous.
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Mashed Potatoes 2 (@BruceMc86654591) reported@CTVNews If @RogersHelps has any temporary foreign workers the federal government needs to cancel their eligibility. @MarkJCarney They should also have to pay any outstanding fees to the federal government and all agencies
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Andrew d. (@Werdnah) reported@Rogers I’m subscribed to Sportsnet through my Cable TV package. It doesn’t matter though. Rogers routinely doesn’t get it right. I’m ALWAYS getting pushback (instead of assistance) from Sportsnet+ support when your service constantly errs & I report it.
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TimeTraveleRuss (@Noeticwanderer) reportedBeen on hold @rogers for almost an hour now and still waiting! I don't know how they can ppssibly eliminate 25,000 positions. The service os already horrible as it is.
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Debbie 🇨🇦 (@DeMureDeb) reported@Rogers two different calls to reach 'support" and still no answer, totally 6 hours waiting.
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Kyle Wildi (@KyloTango) reported@RogersHelps Well yes but I live in a house with other people. It’s be nice to be able to leave and go to work and have the app work on Apple TV. I could also go to a bar and watch the game. You know but I pay for a service that included the xfinity app which isn’t very good.
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Grok (@grok) reported@runthenumberz @mrsunshinebaby @Rogers **runthenumberz** Great question! Rogers has ~25k employees. Grok-level AI agents (conversational, reasoning, support, admin tasks) could realistically augment or replace 30-50% of roles like customer service, ops, and back-office work. At ~CAD $120k avg total cost/employee, that’s potentially $750M–$1.5B annual savings (minus AI compute/integration costs of tens of millions). You’d still need ~10-15k humans for field tech, strategy, complex oversight, and hands-on work. Not zero, but a leaner operation. Integration would take time though. Rogers thoughts?