Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 24: Problems at Rogers
Rogers is having issues since 11:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- Wi-fi (15%)
- TV (15%)
- Total Blackout (6%)
- Phone (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Surrey, Toronto, Scarborough, Mississauga, Oshawa, Concord, Peel, London, Calgary, Duncan, Vancouver, Montréal, Dartmouth, Markham, and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Wi-fi | 2 minutes ago |
|
Surrey
|
Wi-fi | 18 minutes ago |
|
Toronto
|
Internet | 32 minutes ago |
|
Toronto
|
Wi-fi | 37 minutes ago |
|
Scarborough
|
TV | 42 minutes ago |
|
Toronto
|
Total Blackout | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Michele L Renaud (@MicheleLReiw) reported@RogersHelps The customer care team has been speaking to me for 1.5 weeks to resolve this. This afternoon, somewhere in India, someone decided that they could no longer speak to me. The disrespect is real.
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps Yes, I do. I will need to check when I'm home. I never had a problem with my old phone.
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MustangShow (@MustangShow) reported@Rogers It's complete unreliable CRAP! Stay away! #cancelrogers
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Monica (@M0nicafor3ver) reported@Rogers no internet in Parkdale, Toronto. When do we expect the service back and please post link to track updates.
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RE2 (@antru999) reportedThis ***** Corbin trash as **** @BlueJays go **** yourself @MarkShapiro @Rogers
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Diamond Dave (@david_pompeo) reported@RogersHelps is there an outage in the Maple/vaughan area?
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jassully (@jassully1) reported@RogersHelps Spent almost two hours between your chat and call center because I thought that my account had been compromised. Everything seems okay but a lot of damage can be done in two hours. I miss Shaw so much.
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ziya yildirim (@ziya_yildirim) reported@RogersHelps I have already spent months trying to resolve this via phone. The account is sent to collections despite a formal CCTS resolution (#COMP-01368301) and equipment return. I will not spend more time on hold. I expect @Rogers to fix their internal error and withdraw the account from collections IMMEDIATELY. My next update will be to @CCTS_CPRST that Rogers is failing to follow the process.
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DTAmerikka (@Ferreira_nszuki) reported@RogersHelps does Rogers still have a retention department or do these Customer service reps take care of that?
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C Wagner (@colingwagner) reported@RogersHelps You could properly staff your help desks. I shouldn't have to wait 20 minutes to chat to someone online or on the phone. Top notch prices from Rogers and bottom tier customer services.
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Michele L Renaud (@MicheleLReiw) reported@Rogers you actually have no concept of customer service. I have been waiting 2 weeks for a modem and have yet to receive it. In Montreal, not in the middle of nowhere…. Montreal.
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Andres Franco P (@jahbessingss) reported@RogersHelps Rogers Communications, I live in Edmonton, in the Stillwater neighborhood. The area has been without internet for more than 48 hours—we have no internet! No one is telling us when the service will be restored. We need the internet back as soon possible
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Chris P Bacon (@pozpiggy86) reportedSo it has now been almost a full 24 hours that @Rogers has been down and every time they have given for service restoration has come, only to see that they have extended the deadline. This is NOT a way to make a good first impression with a new customer. I want service credits!
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Denis Lefebvre 🇨🇦 (@Denrite_Mech) reported@Rogers wtf every god damn spring we have had problems. 3rd in a row. Fix your ****.
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Harshit (@harshitshah436) reported@RogersHelps I’ve been a victim of what appears to be a fraudulent transaction on my Rogers Bank Mastercard. I was forced to withdraw cash from an in-store ATM due to a “digital payment not working” situation, and ended up being charged excessive and undisclosed fees. @Rogers
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Liza (Leeza) (@MendoncaLiza) reported@RogersHelps Same problem today. I wonder if it has anything to do with the 3 Bell vehicles parked outside yesterday. Is it possible the work they are doing is effecting my service?
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Marielle Taylor (@MissMJTaylor) reported@RogersHelps It automatically switched to emergency calls only. No availability from west of gate and all through the park. Happening to many others too. Never did in th past. It just simply said. Rogers extended. Emergency calls only.
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Shreyas S (@Shreyas87139893) reported@RogersHelps Network showing sos for one of my lines. I dont know the reason. Paying for that line and not getting any service.
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Lynn Without an E (@Moon_River05) reported@RogersHelps @Rogers So let me understand, you work it that we cant sync a universal remote to your cable box, and ONLY your remote will work. You dont offer remotes at your stores but must be sent to us BY MAIL. You hijack our ability to watch the service you charge through the nose for until the horse and buggy shows up with your remote. @TELUSsupport what say you? Anything better and im yours
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Gobi Anpalagan (@beem3er) reported@Rogers Communications Just had internet issues and called tech support—only to be told the system they use to check connections is also down. So… nobody can actually check anything right now? Feels like the blind leading the deaf.
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Abhijeet Haldar 🇨🇦 (@Abhijee14150265) reported@Rogers network is really broken in Vancouver or all of MetroVAN As soon as I go to US with Canadian Rogers network everything just gets much better. It's really sad to see it can't be improved for Canadians 1st. BTW this is same for Bell so that's not better either
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gary (@canuck31325933) reported@RogersHelps is there an internet outage in Hamilton mountains Ontario
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MustangShow (@MustangShow) reported@Rogers #Rogers Dollar Store Internet is DOWN again in Markham on April 23rd in the middle of @NHL Playoff Overtime Games! @Rogers is a total joke! They are incapable of providing a reliable service, the only thing they are good at, is ripping off customers! 🖕
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lori (@Stargazer600) reported@RogersHelps @notVERYhappy26 Fix your phone number cant get threw
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sposa (@yenta_girl) reported@Rogers we live in Thornhill our internet is out....is something going on ...is there an outage...tried rebooting but nothing
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Ara (@Vancouver9999) reported@Canucks @Rogers Kane sucks
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sposa (@yenta_girl) reported@RogersHelps It was but at 10:14 it shut down again....16:15 back on
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jassully (@jassully1) reported@RogersHelps....seriously? An hour on hold and also 100 deep on your chat support queue??
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Chevy the Golden (@chevy_GRR) reported@Rogers your online chat is garbage! 4 times I’ve been cut off today with no ability to reconnect! Do better!!!
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Chris P Bacon (@pozpiggy86) reported@RogersHelps Troubleshooting won't help when my whole neighborhood is down.