Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Campbell River, Vancouver, Coquitlam, Edmonton, North Bay, Montréal, St. Albert, Surrey, Oshawa, Brampton, Mississauga, Greater Sudbury, Stratford, and Roberval.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
2 hours ago | |
|
Campbell River
|
Internet | 3 hours ago |
|
Toronto
|
Wi-fi | 4 hours ago |
|
Vancouver
|
Internet | 4 hours ago |
|
Vancouver
|
Wi-fi | 5 hours ago |
|
Coquitlam
|
Internet | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Jaskaran Singh (@jzsingh91) reported@Rogers your customer service is broken. I have spent hours trying to get hold of someone on a call to set up an internet move request but nothing — every call disconnected. Filled your callback form after a chat. Nothing. Do customers have to tweet at you to get help?
-
Paul R (@doonboy) reported@RogersHelps Wifi calling not working so only way to fix it is by contacting an agent. Even your AI agent said that. Apparently it has to be reprovisioned.
-
Gabriela Cecilia (@gabycecilia82) reported@RogersHelps Next bill arrives July 15 and I am not on a bundle. Everything is regular price and the bill is insanely high. Called asking why and apparently my modem was never received and so my bundle was next applied. This was not disclosed during the initial conversation.
-
Tim Fimble (@TimFimble1980) reportedWas excited to watch the @BlueJays game tonight until I saw it was on Apple TV, **** are you guys useless @Rogers first game out of the all star break too, really cool stuff
-
JQP (@JohnQPublic100) reported@Rogers I just got hung up on while trying to buy from you. Not "stay on hold" or "we're going to call you back" which is the nice new thing companies with real customer service do. Just "we're busy. Call back later." Must be nice to have that much business. @Bell are you busy?
-
Marie Ottawa (@ottawaretail) reported@Rogers i'm trying to connect with you on the phone and it keeps telling me there too many in queue and hanging up on me that is very rude.
-
Pam Fulford🫐🇨🇦 (@Pam709NL) reported@Rogers you seem to have inserted an unnumbered channel between 20 and 21. Now when I talk into my remote and ask it to go to channel 20 so I can watch CBC News Network, it doesn’t know what to do. No big deal. I can type in 20 but just find it an odd thing to have done.
-
MH (@Ms01251977) reported@RogersHelps Do you have service reps calling and offering discounts? I got a call from 416 532-4106
-
Paul R (@doonboy) reported@RogersHelps brutal experience with support. Hung up on me after being on hold for 2.30 hours.
-
Reptoid - Independent Content Creator (@reptoid27) reported@RogersHelps No "special technical thing for the disabled" can FIX Alex's brain. Alex also then added "You NEED to work WITH us"! What a JERK! He has NO CALL BACK NUMBER, and expects disabled people to wait ON HOLD FOR AN HOUR just to say "Yes that's OK". Abusive!
-
Chris P Bacon (@pozpiggy86) reported@RogersHelps I have a tech visit scheduled for tomorrow, but I'm not sure I understand the reason. It's a simple issue... Bury the damn cable. I've been waiting for over 2 months already.
-
Shawna R (@shawna_r80) reported@RogersHelps SMS messaging not working since I changed my plan on May 30.
-
🔋Chin🔋 (@PhatChin) reported@alancross @Rogers Rogers is the worst. I was a loyal customer of theirs from 2007 up until four years ago. Bell is far superior.
-
John Doe (@busterbuck123) reported@alancross @Rogers You mean the offshoring of customer service jobs isn't helping you? Rogers said it would.
-
Shawna R (@shawna_r80) reported@RogersHelps I just waited 2 hours for online chat tech support to have Yassine end the conversation abruptly. How do I get tech support on mobile without waiting another 2 hours?
-
CD (@Denos1118) reportedBeing in hold for over 2.5 hours to just get a shipping label to return a cable box not working @Rogers @RogersHelps is ridiculous and unexceptable and I'm still on hold. But to add a service gets you straight through.
-
Gabriela Cecilia (@gabycecilia82) reported@rogershelps @rogers you guys have actually broken me. After being on hold for hours, speaking to 5 different customer agents & 2 managers I’m no closer to resolving my issue than I was when I started. Every call was a start from scratch. I have no more strength for you.
-
Blk Orchid (she/her/they) (@iamblkorchid) reportedFor all the money you take from people you give your offshoot brands the bare damn minimum. I'm about to take my business elsewhere cause this is fuckry @chatrmobile @Rogers
-
Jaskaran Singh (@jzsingh91) reported@RogersHelps @Rogers Don’t you think I have tried calling the move department a few times! Tagging you on socials is the last thing I wanted to do. What is your policy if the new address is non-serviceable and the customer has an existing contract with rogers?
-
BrianM (@briangm11) reported@ShiDavidi And the @BlueJays lose again, big surprise. And shut out, too! What a bad team this is this year. But once again, all the tickets were sold, so @Rogers will be laughing all the way to the bank!
-
Your choice may not be mine & that's ok! 💙💚🌬 (@jmw52) reported@RogersHelps Again I am not a tech person or tech support I have no idea what the equipment is you've provided me with. Pretty sure the little pucks or receivers or whatever they are or just connected HDMI and then a small pin for power
-
Dennis Aligned (@DennisAligned) reported@JayJanower @Rogers Just call and say your a new customer and they will send you to customer service very quickly
-
Chris P Bacon (@pozpiggy86) reported@Rogers: It's bad enough that I had to wait over an hour on hold to speak to a rep, but when I finally got to the rep, their Indian accent was so thick they were hard to understand. Also, they didn't seem proficient with their job, often resulting in several minutes of dead air.
-
The Raven (@wishiwazskiing) reported@RogersHelps Rogers internet is horrible. Constantly down. Lost count of the number of times Rogers has tried to fix it. At what point can I ask for a refund?
-
4evabay ❤️🔥 (@yuhdunkno28) reported@RogersHelps @justtrynahide18 Obviously if someone’s calling in the online service is of no use to them idiots 🙄
-
Amanda (@copperfoxx) reported@RogersHelps Internet via Rogers w Shaw. It’s been an issue since Roger’s took over, doesn’t matter if I try the site, app or with an agent. I use visa debit. It’s only with Shawgers that I have this issue I don’t have an issue with using my card to pay with any other site or service. 1/2
-
Melanie Behm, she/her (@lovelylibrary) reported@Rogers I’ve been told emails from some providers are not coming through on Shaw email addresses. I tried to contact for support but there is no option for email issues & your AI chat is useless & customer service hrs & options are terrible. This is unacceptable.
-
Your choice may not be mine & that's ok! 💙💚🌬 (@jmw52) reported@RogersHelps You recently replaced the modem. And I am not a tech person or tech support and whatnot above my pay grade.
-
East meets West (@KeeperOfSheep) reported@RogersHelps If you can definitively state it is or isn't a scam, that is the problem.. your processes should give clients a clear way of determimimg why @Rogers is calling. Or a log on our online account that shows When, How, and Why a rep tried to contact the customer.
-
NewOrder69 (@OrderNew69) reportedWTF @Rogers why is my internet down for a whole hour get your **** together and fix it!