Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (58%)
• Wi-fi (12%)
• TV (12%)
• Phone (8%)
• Total Blackout (6%)
• E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Ottawa, Toronto, Guelph, Winnipeg, Bells Corners, Calgary, Edmonton, Vancouver, Mississauga, London, Montréal, North Bay, Midland, Toronto county, and Brampton.

City	Problem Type	Report Time
Ottawa	TV	20 minutes ago
Toronto	Internet	27 minutes ago
Guelph	Total Blackout	1 hour ago
Toronto	Internet	2 hours ago
Winnipeg	Internet	2 hours ago
Toronto	Internet	3 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clarkey (@Sports_Clarkey) reported 11 minutes ago

  1/2No wonder @Rogers closed down radio stations yesterday. They don’t get it. Listening to @BlueJays today on @FAN590. Paraphrasing, ‘there goes the no hitter let’s go to Joe blow for the out of town scoreboard’. New guy-‘nothing going on out of town, this is the only game.’

• 
  The Sad Canuck (@drsmk0) reported 12 minutes ago

  @Rogers I’ve never canceled a subscription so fast. I’d rather illegally stream games than give my money to a garbage corporation. **** Toronto. **** Rogers. **** Sportsnet. All you guys did was piss off the West. I hope everyone follows my lead and cancels their subscription. Garbage

• 
  Bob Pickard (@BobPickard) reported 12 minutes ago

  @UniforTheUnion @Rogers The abrupt way Rogers turned off these stations was needlessly disrespectful to the employees let go and to the people in the communities affected whose listenership over decades supported the company with advertising dollars. You just don’t deal with staff and consumers so callously – no notice and crappy communication like they mean nothing. But this is the culture of Rogers under Edward Rogers and his beancounter CEO who don’t have the character and class to treat their stakeholders right.

• 
  Head (@PhilipDRNathan) reported 15 minutes ago

  @WR_Record Instead of bitching people need to DO something! CANCEL ALL YOUR @Rogers subscriptions ASAP.

• 
  Jasmine Kaur G (@jgarcha) reported 15 minutes ago

  @RogersHelps What is causing all of these service disruptions?? I am paying almost $300 a month, my bill keeps going up but the service keeps going downhill. Very frustrating and disruptive.

• 
  Alison S. (@yidchick) reported 20 minutes ago

  @MissMapleCda @RogersHelps Yes. I just filed a formal complaint with management team

• 
  Angie Liu (@angieliuhomes) reported 22 minutes ago

  @news1130traffic RIP what the heck @Rogers . I've been listening to news1130 for over 20 yrs. You pulled them and 650am. Terrible decision. You stink. Thank you for all the people who have ever worked and served there. I wish you well

• 
  Cadence Grace (@cadencegrace) reported 24 minutes ago

  @RogersHelps You can start by firing Keona- this is the second time I’ve dealt with her and she is the direct reason I will be going elsewhere. She is rude, condescending, wastes your time and makes your business feel unwelcome and unneeded.

• 
  Canadian Rositta 🇨🇦 (@wheresrosinow) reported 28 minutes ago

  @RogersHelps Yesterday marks TWO weeks of Intermittent service. A phantom service person was to show up yesterday. Asking said, phantom. Service hit and miss today. ROGERS HAS RUINED WORLD CUP FOR US. IT IS UNFORGIVABLE. NOW ON HOLD 45 MINUTES.

• 
  Kishoor Vipul (@kishoorvipul) reported 29 minutes ago

  I'm paying for roam like home daily on my vacation, and none of my calls are going out. I can't call the Rogers Support line either- can you please contact me ? @Rogers

• 
  Curtis Tomiuk (@TomiukCurtis) reported 31 minutes ago

  @RogersHelps can I get some help with an issue when I PVR shows?

• 
  🇨🇦Queen Ruby🇨🇦 (@QueenRuby88) reported 31 minutes ago

  @gezigezive @Rogers The kind that wants to rip you off watch your bill go sky high and they wont do anything.. warning to everyone do not use rogers they will rip you off and not help you out of it they are a giant scam

• 
  Celin loves the Jets (me myself and I) 🇨🇦 (@celinalex_ru) reported 32 minutes ago

  I don’t understand @Bell There TV is crap. I wish we didn’t change from @Rogers and now we are stuck with a two year contract of crappiness. Stay far away from Bell. We have to reboot PVR daily and it will only take 1-2 shows a day. #bellsucks

• 
  ⱧΣΛƬ 𝑳ΣDGΣⱤ (@_HeatontheBeat) reported 34 minutes ago

  @Rogers you got us paying $70 for a pay-per-view for UFC make sure the signal comes in clear or expect to be giving refunds

• 
  🇨🇦🍁Muttman🍁🇨🇦 (@muttman3420) reported 36 minutes ago

  @Rogers @RogersHelps how do we get a hold of technical support? Been on hold for 30 mins, and Virtual Assistant is useless

• 
  Chris 🇨🇦 (@COBHC85) reported 38 minutes ago

  Spent a whole day being hung up on by @Rogers trying to cancel my accounts, because they don't employ any humans anymore. I can't express how strongly I hate this company.

• 
  8treelane (@8treelane) reported 42 minutes ago

  @RogersHelps #1 The scaling on the app for acceisbility purposes means that screen presses do not register well/accurately (and mine is only 15% zoomed in.) Android specificly #2 'Billing" currently crashes the app, so that doesn't help anything.

• 
  VPD Sunshine (@VPPSunshine) reported 43 minutes ago

  @rodmickleburgh @Rogers Holy ****. The stupid never ends.

• 
  Cadence Grace (@cadencegrace) reported 46 minutes ago

  @RogersHelps She refused to accept my American Express as one of the credit cards for my credit check she refused to accept my expired health card even with an email from service Canada showing its renewal because it wasn’t printed and made the entire disaster feel like it was my fault

• 
  Larry the hairy 🤟🏻😜 (@Eyespyaniceass) reported 46 minutes ago

  @RogersHelps I’ve done that. I’ve tried everything you can try and suggest. It comes down to crappy signal period. I’m not the only one who has this issue.

• 
  Tanbir From Surrey (@TanbirRana94) reported 47 minutes ago

  Waking up the last few days without sports talk radio is like an alcoholic not drinking on the weekend. Im getting cold sweats in the morning, and my family and friends tell me I’ve been very toxic to be around!! **** you @Rogers #Bellletstalk

• 
  apparently, zio is funny😒🇵🇸🇨🇩🇧🇹 (@dwhap_peasant) reported 47 minutes ago

  @RogersHelps me too wtf is going on? its been going on for a week now

• 
  Randi Temple (@randers_14) reported 49 minutes ago

  @RogersHelps You do not service the area I am moving too. I tried cancelling and hit road block after road block. Really disappointed after being a customer for so long.

• 
  Mary Hanna (@maryhanna613) reported 52 minutes ago

  @Rogers - we've been on hold for 2 hrs every day this week and instead of talking to someone, it hangs up on us. We've done this for the last 5 days. One of your wires is hanging on our property and we need help sorting this out. It is starting to become a hazard. Pls contact us

• 
  Matt Cundill | Voiceover 🎙️ | Podcast Wizard 🎤 (@MattCundill) reported 52 minutes ago

  @RogersHelps @marygrace Cancelled service. Moved to a part of the planet where you don’t serve.

• 
  Tracy Durand 🦋🇨🇦 (@T_L_D) reported 52 minutes ago

  @Rogers how sad is it, you have destroyed 230 peoples lives by cutting jobs, then became the sole owner of Maple Leaf Sports & Ent. All while you farm out your technical support calls to the Philippines! You are nothing but big bullies. Maybe the CEO should have taken a pay cut!

• 
  James Riley (@thejamesriley) reported 58 minutes ago

  @RogersHelps I have been in DM. Still waiting to get into my account please. Conversation trickled off with another customer service rep

• 
  Dawn Delio (@brabro16) reported 58 minutes ago

  @RogersHelps any service issues in the Hamilton area, keep having intermittent disruptions with my wifi

• 
  Dysfunction Al (@Dysfunctiontime) reported 60 minutes ago

  @LesMoore5 @MichelleRempel @Rogers Poor sound quality with large service gaps depending on weather and geography doesn’t strike me as perfectly designed.

• 
  Michelle Rempel Garner (@MichelleRempel) reported 1 hour ago

  KItchener area @KellyDeRidderMP issues a statement on @Rogers radio station closures in her community. It's insane that companies like Rogers get extreme preferential treatment from the federal government, and then do stuff like this.