Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- Wi-fi (15%)
- TV (15%)
- Total Blackout (7%)
- E-mail (5%)
- Phone (5%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Scarborough, Calgary, Toronto, Vancouver, Montréal, Oshawa, North York, Guelph, Ajax, Surrey, Ottawa, King, Markham, Collingwood, and Castlegar.
| City | Problem Type | Report Time |
|---|---|---|
 Scarborough
|
Internet | 32 minutes ago |
|
Calgary
|
2 hours ago | |
|
Toronto
|
Internet | 5 hours ago |
|
Vancouver
|
Wi-fi | 12 hours ago |
|
Toronto
|
Total Blackout | 16 hours ago |
|
Montréal
|
Internet | 17 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Shreyas S (@Shreyas87139893) reported@RogersHelps Network showing sos for one of my lines. I dont know the reason. Paying for that line and not getting any service.
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Jeremy Hainsworth (@JeremyHain68748) reported@Rogers my account continues to be a complete mess with bills inaccurrate, communcations a nightmare and me not knowing what the real status of my account is because the billing hasn't been fixed for new address. I'm probably in danger of having my serevice cut off. Please fix.
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ward wilson (@DJWardWilson) reported@RogersHelps this has happened MULTIPLE TIMES. sporting events & network shows. last night I tried to watch Vancouver Canucks vs Vegas Golden Knights on SportsNet Pacific (SNP) while out. also Edm v Utah on SN1 not possible do I now have to pay more to watch shows away from home?
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SAMIR PANDYA (@ss_pandya) reported@RogersHelps Yes I did after almost 3 hours. They mentioned it was network related issue and it got fixed after 12 hours! Surprisingly my wife and neighbors who are all on Rogers have no issues at all! Its my business phone and I lost 12 hours of work without satisfactory explanation. Thanks
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Muzicgal (@muzicgal1) reported@Sportsnet @Rogers Blue Jays game won’t play on Sportsnet plus. Anyone else having issues?
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travisrenney (@travisrenney) reported@RogersHelps @MannySforza If customer support is important to Rogers they would have more support personnel and lower wait times for customers. Do better Rogers.
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M Irshad 🇨🇦 🥍 (@Ref_moe) reported@RogersHelps & This is why I hate @Rogers - Always giving the same instructions to follow, never ever trying to fix the root of the problem that is their crappy equipment and service
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Les Knight (@KnightLes90454) reported@RogersHelps is your customer care lines not working. I’m calling and the recording says it’s closed. It 11:20 AST or did you just close up shop.
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skiii (@SkiDaPrince) reported@RogersHelps No luck still. Come on guys im finding Reddit posts from years ago struggling with this. My anger isnt directed to whoevers running this account but how is your team not working on this? I’ve been blindly loyal to Roger’s this whole time for no reason it’s time to move on
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Shari Taylor (@sharitaylor2020.bsky.social) (@sharitaylor2020) reported@TinaYazdani We will do our best to ensure that @CityNewsTO and @Rogers suffers for this. We support YOU.
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CanucksFan (@CanucksFan5335) reported@Lotto6445151 @Canucks @Rogers Why would Boeser go to New York, when they are equally as bad as the Canucks with a worse future 😭
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Swapnil Ghaywat (@CanadianSwaps) reported@Rogers such a bad service and worst wait time to get connected with customer service. Specially in Oakville, Ontario area. #Ontario #Oakville #GTA
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big_fan2019 (@big_fan2019) reportedYour chat agents are rude and disrespectful towards somebody with special needs. I was transferred several times today to different departments. None of them could help me. @RogersHelps
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Bonnie Lee (@stitchlady) reported@RogersHelps I am having a problem with the transmission of the Blue Jays game. My screen keeps going black and now my box has restarted on its own. I did call in and they restarted my modem, but I’m still having the same issue. Are you aware of a problem.
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Denis Lefebvre 🇨🇦 (@Denrite_Mech) reported@Rogers wtf every god damn spring we have had problems. 3rd in a row. Fix your ****.
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Harshit (@harshitshah436) reported@RogersHelps I’ve been a victim of what appears to be a fraudulent transaction on my Rogers Bank Mastercard. I was forced to withdraw cash from an in-store ATM due to a “digital payment not working” situation, and ended up being charged excessive and undisclosed fees. @Rogers
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Buster (@Busterislive) reported@RogersHelps does anyone answer the Rogers business support line? 2 days in a row I'm waiting for over 40 min and no one answers....my family member is without data on their phone for 2 days this is unacceptable.
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Andres Franco P (@jahbessingss) reported@Rogers Rogers Communications, I live in Edmonton, in the Stillwater neighborhood. The area has been without internet for more than 48 hours—we have no internet! No one is telling us when the service will be restored. We need the internet back as soon as possible; this situation
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Kathryn Taylor (@katinedmonton) reportedWhat is wrong with @Rogers . My husband called twice, was on hold for 20 minutes then you hung up. Will the 3rd time be the charm. I hate that @ShawInfo became @Rogers , terrible service
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Jean C Rodas (@Antihero_07) reported@RogersHelps I’m working from home and again not service in the beaches area. Worst service ever seriously.
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MustangShow (@MustangShow) reported@Rogers It's complete unreliable CRAP! Stay away! #cancelrogers
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Adam (@A98698937) reported@Dr_H_Pimlott @Rogers I have been trying to speak with a human customer service for weeks , after 40 minutes wait I was unable to reach them
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Bonnie Lee (@stitchlady) reported@RogersHelps I disconnected my tv from my wifi network and reconnected it. The signal is apparently better according to my app from Rogers so we'll see if this issue stops happening. It has happened a few times during baseball games in 4K!
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name can't be blank (@J0hnHaw3s) reported@Rogers Why do you make it so ffff'ing difficult to solve a problem? The only way is by phone, no email, or that ridiculous AI bot chat feature. We need a new TV box, so wife calls and waits, and waits, then gets a guy who says he'll fix it by reprogramming it, and to call back if further problems arise...which they did the first time we tried to use it. Now it's another phone call and a wait..WHY DON'T YOU HAVE A CALL BACK FEATURE?? You're supposed to be a communications company and you SUCK at it. You NEVER follow up...
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LashkarMahdi 🎒 (@LashkarMahdi) reported@RogersHelps Rogers support standard is going down day by say. Yesterday was on phone for 40 mins and no response, even now was on phone wait for for last 20 mins no response. Looks need to move out from Rogers.
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tuart onkhouse (@onkhouse) reported@RogersHelps i cant find any info about my account or plan not even a welcome email how rude!
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Stay Frosty (@StayFrosty_11) reported@CanucksCritic @Canucks @Rogers Go touch some grass and get some sun you miserable piece of ****
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Ann (@Yvrscribe) reported@RogersHelps my elderly mother's landline doesn't work nor does her TV. Her phone is literally her lifeline. We called and said a technician would come by Tuesday. This is not acceptable. Please help us.
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Tammy 💪🇨🇦🇺🇦💪 (@Tammyocanada) reported@CaptainDick12 @Rogers Oh I agree with you. They suck so bad!
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April (@canadianaf1) reported@ToddHeintz @Rogers @BlueJays I worked as a customer service rep for 12 years with Rogers. Believe me when I tell you..they don’t care.