Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Calgary, Surrey, London, Toronto, Ottawa, North Vancouver, Mississauga, Vancouver, Montréal, Halifax, Nepean, Brampton, Edmonton, Pickering, and Creston.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Internet | 4 hours ago |
|
Surrey
|
Internet | 5 hours ago |
|
London
|
Internet | 5 hours ago |
|
Toronto
|
Phone | 6 hours ago |
|
Ottawa
|
TV | 6 hours ago |
|
London
|
Internet | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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AK... (@aneupane) reported@MikeDelpieroX @RogersHelps I'm not going to file complaint for my personal time damage but will report their fraudulent behavior towards customers. There might 1000 of victims like me. Luckily I noticed and have time to wait almost 3 hours but think of those who doesn't. You promise and don't fulfill?
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Ryan Hibbs (@rhibbsy) reported@RogersHelps This is ridiculous. I just got through to a chat specialist, and they ended the chat immediately when I tried to report the fraud. It was 2.5 hours just to contact them and they immediately ended the chat. Absolutely rude.
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Molly (@amollymonster) reported@Rogers why have I spent a MONTH trying to get a hold of an actual person to talk to about my account? This is ridiculous.. worst customer service I’ve ever experienced.
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Jim Allan (@Jet_Wash) reported@RogersHelps my tv and internet has been dropping on and off all day. The outage site says there isnt any issue.
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Norm Ally (@Norm_Ally12) reportedWhy is @Rogers so bad lately . Dropped calls, slow data, late/delayed incoming messaging? Despicable considering the cost of their services
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Mike Jones (@Mike_Jones_1) reported@lamphieryeg @Rogers @RogersHelps Customer service in telecom companies in Canada is practically nonexistent, their monopoly allows it. The threat of taking your business elsewhere is a joke and they all know it.
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Hales (@claytonhales83) reported@RealDonBradshaw @BlueJays @Rogers Literally every team does this. Calm down
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@dbhoops_ @RogersHelps @Rogers Don’t waste your time. Rogers has become useless after they contracted out to useless 3rd world countries their customer service. I cancelled all my services after 47 years with them.
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The REAL Sassy Queen 👑 (@TheRealSassyQn) reported@MikeDelpieroX @Rogers @fordnation Thank you 100 % same thing keeps happening They treat existing customers like GARBAGE!!!!
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NordicNords (@NordicNords) reported@RealDonBradshaw @BlueJays @Rogers So you’ve never been on the internet before eh or do you just whine for a living?
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john doe (@johndoe54227482) reported@RealDonBradshaw @BlueJays @Rogers Um teams from all sports do this when trades happen lol. Who ******** cares ?
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Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps Over an hour late for a technician and when I call I’m on hold & forced to listen to the torture of bad music-that sounds like you recorded it on to tape from a bad AM station and you wonder why customers are upset when the agent comes on line!!
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openhbar (@openhbar) reported@RealDonBradshaw @BlueJays @Rogers Wtf man, another crazy take.
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Jeff Jones (@thewiredserf) reported@Rogers how to we actually get a technician to help with a surge damaged drop? It’s been 7 days now and 2 technicians with no resolution. Have to wait on the phone for 1.5 hours to have support tell us they can’t send someone for another day.
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ec87 (@chuter87) reported@RealDonBradshaw @BlueJays @Rogers Are you this stupid in real life or only on here?
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DL - on Bills WR 🚂🚞 next stop, draft one in 1st (@BC_Bound) reported@lindsaytaylorl @Rogers Kitchener right now, this is what brought me here Loll guess theres only an outage in my block frig sakes
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Lynn Without an E (@Moon_River05) reported@blu_kryptonian It's hard wired into the cable box. @Rogers does everything in their power to make sure their customers are unhappy. It's really quite incredible. They actually have an automated message that says "We are too busy to take your call, goodbye" when you call customer service. Goodbye is right!!!
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a simple plebeian (@nerdynotreally) reported@RogersHelps hello any ETA of the Internet outage being fixed by Surrey whalley area?
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Ryan Hibbs (@rhibbsy) reported@RogersHelps Being able to access support when I need it is important. Long wait times happen but being hung up on is inexcusable. This is something worth switching carriers over.
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Mahdi (@msh_1486) reported@RogersHelps The problem is I can't get a hold of someone. Do you even have a support team?
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Harold Cundal III (@HaroldCundal) reported@KellyHrudey Damn, gonna miss you on the screen, Kelly! Another proof that @Rogers is tanking @Sportsnet hard. Will be watching anxiously for Hrudey 3.0.
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MW (@marcuswaters) reported@Rogers Part 2 - Your infrastructure doesn't allow customers to reach the support due to 'excessive call volume (=everybody calling to complain re unauthorized increases. Ridiculous options to get through to an agent. AI ftw. Cost cutting at its finest. Bigger bonuses inbound
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David Kehoe (@davidk101) reported@RogersHelps Can’t access Roger’s support Just says we can’t answer your call at this time good bye ?
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VKH_KUGAR (@vkhkugar) reported@FierySharky @Rogers @Sportsnet He never looked comfortable in front of the camera.
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MW (@marcuswaters) reported@Rogers Eric. Thank you for the cut and paste reply. I'm nit going to provide information on a publicly accessible platform. How about you schedule a call back from a manager to discuss the issue today?
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D Crocker (@denncrocker) reported@Rogers Can you please cancel the crave subscription that has been added to my account. It was supposed to be a free feature with my virgin mobile account but I've been charged $22.00 for it.
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Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps @Rogers Non responsive all day as I wait for a service technician who really isn’t coming… Perhaps I’m blocked due to the repeated requests for anyone to do anything to help resolve our service issues
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Ed Flynn (@edflynn) reported@RealDonBradshaw @BlueJays @Rogers Jesus, Don. Lock down your account.
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Jo (She\Her)🇨🇦 (@jmckay2508) reportedWTF! @fordnation @Rogers is about to show YOU their lil'wire brush. Take that shot at Poilevre's seat now - OR???
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So Mino (@storytellrwendy) reported@Rogers you are a horrible service. We’re trying to cancel our account and we’ve been on hold 3 hours, re-directed by 4 different reps, and have been told it’s not possible to cancel. You’re now stealing from us. Awful customer service. Awful company.