Rogers Outage Report
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
-
Internet (60%)
-
TV (13%)
-
Wi-fi (11%)
-
Total Blackout (7%)
-
Phone (5%)
-
E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Baden, Montréal, Rexdale, Edmonton, Calgary, Tilbury, Vancouver, Windsor, Victoria, Kanata, Ottawa, Winnipeg, Sherwood Park and Markham.
| City | Problem Type | Report Time |
|---|---|---|
 Red Deer |
TV | |
| Milton |
Phone | |
| Toronto |
Internet | |
| Toronto |
Phone | |
| Toronto |
Total Blackout | |
| Baden |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
⚡️GIRLS BITE BACK ⚡️
(@Songbird_7_) reported
@divergentTea @1StarAtaTyme @RogersHelps Apparently it’s my parents’ fault for not calling them. Sorry that they’re elderly and are awful at self-advocating.
-
Roger Pierce
(@RogerPierce) reported
@jbernoff @Rogers Great article. As a Rogers business customer for many years, I also found their communications response insufficient—on the crisis that day, and the later apology. I'll check my bill next month for that refund but I doubt it'll afford me a pint of beer.
-
⚡️GIRLS BITE BACK ⚡️
(@Songbird_7_) reported
@1StarAtaTyme @divergentTea @RogersHelps At this point, if whoever I speak to tomorrow in Retentions refuses to help, we’re settling up and pulling the trigger at the end of the month. My father is livid, and doesn’t fully understand how not paying in full, even if it’s totally unfair, could hurt them.
-
Phive 'O' Phil
(@The__Phil) reported
@RogersHelps I got nothing the phone connection was so bad. I couldn’t even tell it was Rogers and almost hung up.
-
⚡️GIRLS BITE BACK ⚡️
(@Songbird_7_) reported
@divergentTea @1StarAtaTyme @RogersHelps There’s been zero contact until this past week, when they were first made aware of the issue. My mother couldn’t 100% understand because of her hearing. My sister tried to deal with it but she’s not authorized on the account. Somehow I am, so I went in to dispute for them.
-
Whitney Quail
(@YTQ) reported
@RogersHelps extremely frustrating when to try 5 times to connect with a chat agent, only to have it shut down each time on their end. And then when you connect again, be told it's outside their business hours.
-
Alan McLeod
(@rodethedragon) reported
@Rogers DM sent. At least the internet and WIFI continued working. I'm so disappointed in the level of service from Rogers. I feel bad for the Shaw customers who will be subjected to this IF the takeover gets approved.
-
Jesse King
(@jmkingg21) reported
@ramencasserole @Rogers Can verify. My wifi is down
-
⚡️GIRLS BITE BACK ⚡️
(@Songbird_7_) reported
@divergentTea @1StarAtaTyme And the worst thing is that even if they do decide to cancel, they still likely need to pay off the balance or risk having their credit history destroyed. My parents have been vigilant with money their whole lives, and all of that is in danger now because @RogersHelps messed up.
-
Martha Batiz
(@mbatiz) reported
@RogersHelps Fourth time my show’s been interrupted. I’ve called your service, I’ve sent you DM’s, nothing works because your service is good for nothing.
-
⚡️GIRLS BITE BACK ⚡️
(@Songbird_7_) reported
I find it EXTREMELY interesting that what happened w/ my parents (and other seniors) and @RogersHelps today happened just days after a nationwide outage that caused their stock to plummet and for them to pay out millions of dollars in credits for lost service. /1
-
B-rad Fleisenberg
(@northof44) reported
@RogersHelps Your credits aren't worth anything. Your pathetic service is responsible for the loss of thousands of dollars over the course of the last year. Your company should be nailed to the wall when services go down. New flash Rogers! The internet isn't just for music anymore.
-
Schrödinger's Kev 🇨🇦🏴⚠️
(@RawInfoSec) reported
Hey @RogersHelps your technician just told me to go **** myself after he had us looking up and down the street for him and determining he was at a completely different city. You guys really need to get your act together.
-
the dishonorable annie wilkes
(@ramencasserole) reported
@Rogers please explain why SW Ontario is experiencing yet another outage.
-
Don Smith, candidate for Prime Minister of 🇨🇦
(@DonaldS98399233) reported
11:17 pm and @Rogers makes me go through these menu options and after the fourth menu says “… we’re closed”! I have never seen worse customer service. #horriblecustomerservice #bedservice #customerexperience
-
WhatHumanLooksLike🍁
(@WitchWayBaby) reported
@Rogers your losing a longtime customer we’re moving to @Bell #rogerssuckseveryday
-
Alicia Hardy
(@hardyblockchain) reported
@Rogers couldn’t tell us why there was a nationwide outage and now they’re blaming system failure after a planned maintenance update. 1+1=3 #bullshit
-
Sedat Waterloo 🇺🇦
(@ChemistSedat) reported
Congratulations @Rogers , for ruining my another day. Although I enabled roaming, it didn’t work. The network was not available and I couldn’t reach my documents at the border to show it to the officials. Finally, my day was wasted.
-
PoojaB
(@PoojaB51188167) reported
@Rogers why is your customer service rep asking me for proof of internet service interruptions when they have no way of receiving emails from their customers. It's 2022! And you should be able to confirm if your are tracking emails to customers
-
Shakespearicles
(@Shakespearicle1) reported
@RogersHelps Internet has been down for over two hours in downtown and west Toronto. What's the deal?
-
⚡️GIRLS BITE BACK ⚡️
(@Songbird_7_) reported
@1StarAtaTyme @divergentTea @RogersHelps At this point, if whoever I speak to tomorrow in Retentions refuses to help, we’re settling up and pulling the trigger at the end of the month. My father is livid, and doesn’t fully understand how paying in full, even if it’s totally unfair, could hurt them.
-
George Bryson
(@GeorgeB48332537) reported
Hey @Rogers #Rogers you are the worst. After having to switch to #ignite because you could not replace my modum, and more than a week after sending customers coast to coast into a black out my cable is still locking up, as is my internet. Cannot believe this is happening.
-
Yangster
(@yomammaclone) reported
@SylviaBury @Scott_Gilmore @RogersHelps I use e-sims when i travel abroad. I keep the Roger's phone active in case of an emergency and you can receive unlimited text for free. The data is from the second sim card. With cheap data and free wifi it's pretty useless using roam like home.
-
B-rad Fleisenberg
(@northof44) reported
@RogersHelps @alexand36802662 The credits are pathetic and don't help the customer in any way when they lose thousands a day due to bad service.
-
Jenny Brooks
(@MsBrooksWRDSB) reported
from
Kitchener, Ontario
Anyone else in Waterloo Region not able to get channels on @Rogers Cable right now? I have reset the cable box twice and nothing. Called for support and was quoted between a 60-90 minute wait.
-
Tracey Winge🇨🇦
(@TraceyWinget) reported
@AboutRogers @Rogers How is it that it’s the 20 and my service still isn’t right!
-
Matthew Bisson
(@redirectdevnu11) reported
@RogersHelps If the Outage occurred on July 12th, why are we still experiencing random disconnects throughout the day and packet loss? It's kind of ridiculous to be back in the days where dialup was more stable than broadband... Guess no gaming tonight...
-
JDI never vote PC🇺🇦🏀🦖
(@jill_jdi) reported
@msjs2021 @RogersHelps We have 4 cell phones with public mobile. With various monthly incentives, we are paying around $18-20/month. 1 gig of data, unlimited Canada wide calling, international text. Bring your own phone. They use Telus network. When data is done, it’s done. No overages.
-
Jim Sellers 🇨🇦 🤔🎸
(@JackytheBrave) reported
I saw a sign outside that said "Alberta's most dependable 5G Network." But then it said @Rogers and I was confused.
-
Robbie Garr
(@thesnowguy77) reported
@ItsDeanBlundell @Rogers Your story is bad but @Westjet is hands down the worst for customer service I have ever known.