Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (15%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (6%)
- E-mail (5%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Surrey, Toronto, London, Montréal, Mississauga, Greater Napanee, Hamilton, Longueuil, Vancouver, Ottawa, Cambridge, Brampton, Puslinch, Greater Sudbury, and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Internet | 29 minutes ago |
|
Toronto
|
Total Blackout | 49 minutes ago |
|
London
|
TV | 1 hour ago |
|
Toronto
|
Internet | 2 hours ago |
|
Montréal
|
Total Blackout | 2 hours ago |
|
Mississauga
|
Phone | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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KyFlo (@flop78) reportedwtf yet another monthly fee increase for @Bell internet. Like it runs on oil ? What's @Rogers offer? Just waive that damn "price increase without notice" clause already!
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Hardeep Dhaliwal (@Hardeep76051656) reported@Rogers I am writing to raise a concern about an overcharge on my account that has not been resolved. A client manager assured me the issue would be fixed, but no action was taken. Instead, I am now being asked to pay the full amount and threatened with service interruption.
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Sideshow Mill (@amillsap29) reported@RogersHelps Thanks. I have the super sports package, and on Saturday night the broadcast of the Barrie Colts playoff game ended after 3 periods. I missed the whole overtime. I know nothing can be done now, but wanted to call attention to it so it hopefully never happens again.
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Zohreh (@Z_T_1348) reported@RogersHelps @KjennerBrian Never trust them. They lie and will never return your money. Their bills are so complicated that no one understands the charges. You end up calling them, wasting at least two hours, and getting nothing in return, just a complete waste of time.
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Karan Arora (@karan16000) reported@RogersHelps Also your ** AI robot ask stupid questions no real human being to talk
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RealRetroguy (@realretroguy) reported@RogersHelps what is the ETA to restore service in Mississauga/ Port Credit area? Been "in progress" for hours.
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🟣Aubrey Harris (he/him) @aubreyharris.bsky.social (@aubrey_harris) reported@Rogers internet has been down in Toronto Beaches area since this afternoon. Repair time keeps being pushed back. I hope they actually have people working on it. My neighbour uses rogers, my provider uses rogers - now my long weekend plans are in disarray. An update would help.
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SAMIR PANDYA (@ss_pandya) reported@RogersHelps Yes I did after almost 3 hours. They mentioned it was network related issue and it got fixed after 12 hours! Surprisingly my wife and neighbors who are all on Rogers have no issues at all! Its my business phone and I lost 12 hours of work without satisfactory explanation. Thanks
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Aaron Tabasum (@aaron_tabasum) reportedThe @MapleLeafs not making it to the playoffs is partially a problem of the moral and players but it’s also what you get when a tech giant like @Rogers owns majority and cares about the jays and investing. I do hope they lose money because the change needs to come from the 1/2
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J (@Jason90s) reported@RogersHelps what has happened to customer service within Rogers? A simple error can’t be corrected after 5 calls and multiple requests through your AI chat box. You guys don’t even reply on X either, absolutely ridiculous.
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Mike1782 (@Mike17823) reported@RogersHelps Wow I can’t even get through to the mobility part cause they are experiencing lots of falls. This is getting to be a joke already. 2 days in a row I’ve tried calling them for help.
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Jonny Be Good 🫐 (@just_jonny1980) reported@squidthunder @Rogers 10 years with them best customer service no issues but since February giving me the run around. In my yard last weeks trying to sell me and neighbours rogers not knowing we are already customers wit a ticket open and told too many on the system it needs to be upgraded
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Muskoka Mitch Marner (@MuskokaMitch) reported@MapleLeafs @Rogers Why are my stewardess' either always retarded or so fat they need to walk sideways down the aisles?
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Pablo Kanuck (@P_Can01044) reported@SportsnetPR ch 360 ,sn1 etc not working on @Rogers
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Rachel Miller (@RachelMiller84) reported@RogersHelps Hey! It's an apple 14 pro max. I've tried restarting it, switching to airplane mode and back on as well as switching to LTE. All my screen shows is the bars for service and my battery life. The celular internet has been very slow the last few days.
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Batesy (@cideralowekoda) reported@Sweet__Wolf @MapleLeafs @Rogers I get it but sooooooo stupid.
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Buster (@Busterislive) reported@RogersHelps does anyone answer the Rogers business support line? 2 days in a row I'm waiting for over 40 min and no one answers....my family member is without data on their phone for 2 days this is unacceptable.
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Jonny Be Good 🫐 (@just_jonny1980) reported@RogersHelps No it’s not being corrected calling to cancel today and switch to Bell as well as my neighbours are all doing the same thing
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Hritik Chawla (@hritikyt) reported@Rogers I have been charged for activation fee which was supposed to be waived off. Your rep assured me that they will send me a link and I will have dispute through that link. Never received that link.
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💙🧡🇨🇦Mkmecrzy🇨🇦🧡💙 (@mkmecrzy) reported@Rogers your customer service is useless, no internet since 7am - it’s now 10:15pm. You can’t get through for a status update and your stupid app is down for maintenance!
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Heather Woodyard 🇨🇦 (@puffingrrl_h) reported from Parham, OntarioWhy on earth did @RogersHelps make my life so difficult when I was attempting to report a payment. Between their website not working, their joke of a phone system, and then reporting it via my phone browser but being told I was authorized to do that. I had words.
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Jonathan Spivak (@jonsp01) reported@RogersHelps Rogers Xfinity Streaming App (RXSA) doesn't stream live TV nor plays back saved programs from the cloud PVR on Android 16 (cell phone & tablet). My old S8 phone running Android 9 has no problems with the RXSA. This problem was fixed, now it's an issue again?
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Lynne Pelser (@LynnePelser) reported@Rogers @CRTCeng Easter weekend. Multiple outages. Inability to worship on any device & zero warning. Why is it Canadians cannot have reliable internet service or choice in providers? Absolute failure @rogers
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Jean C Rodas (@Antihero_07) reported@RogersHelps I’m working from home and again not service in the beaches area. Worst service ever seriously.
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ward wilson (@DJWardWilson) reported@RogersHelps what do you think “grandfathered” means? my TV package - as expensive as it already is - would cost even more if I had to get all the same channels with a combination of your current packages THIS IS HOW YOU REWARD A 27 YEAR SHAW CUSTOMER? BY ENDLESSLY GOUGING THEM???? 😡😡😡
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izzy (@purgaytory_) reported@RogersHelps why is my phone giving me notifications that roaming is enabled due to losing connectivity to my home network? I'm at home and am not near the border. I've gone into my settings and turned roaming off, but its still enabled at the top of my screen.
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Somebody 🍁 (@caldernet) reportedGot 2 telephone calls today wanting to clean my home's air ducts, and the other trying to sell me @Rogers services. I now just tell them "I don't deal with Indian call centres," and they just hang up.
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Chris P Bacon (@pozpiggy86) reported@Rogers The issues seem to have stopped, tho most of my signal readings are over 11 and should be no higher than 10 because the idiot technician removed the much needed filter, then didn't bother to check the line after he installed the temp line... Now I need a second tech.
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Atul Prajapati (@Atul_Prajapati_) reported@Rogers Just received another email asking me to pay $834.86 now on top of $333. New customer with 700+ credit score and solid payment history, yet @Rogers & @Redwireless keep asking for unexpected down payments. Order showed $0 down, then $447.50, then $333, and now $834.86 more. This is extremely frustrating and feels misleading. Requesting urgent resolution. #Rogers #CustomerExperience #Canada
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Angela Ibach INT (@a_bi30) reportedSo, after complaining on here about the constant increase in prices and 25% increase for the two services in less than 2 years.....forward a month and price up again!!! @Rogers can we talk crap....oh we have hard times, things cost more is your sob story with your major profits