Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• Wi-fi (12%)
• TV (10%)
• Phone (9%)
• Total Blackout (6%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Vancouver, Brampton, Waterloo, Toronto, Montréal, Ottawa, Surrey, Markham, Castlegar, Calgary, Nepean, Oshawa, Gatineau, Victoria, and Edmonton.

City	Problem Type	Report Time
Vancouver	Internet	13 minutes ago
Brampton	Internet	14 minutes ago
Waterloo	Internet	40 minutes ago
Toronto	Internet	2 hours ago
Montréal	Internet	2 hours ago
Toronto	Internet	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Abdelrhman Shoieb (@AbdelrhmanShoi1) reported 3 minutes ago

  @RogersHelps I need help I need customer services to reach me as soon as possible I need to stop my Sim and finish services it is charging bills and I am not using it since 3 months since I left

• 
  🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported 3 minutes ago

  One hour and 45 minutes later someone from Customer Care is finally on the line. I have to start all over again with him. Ask me how much I hate @Rogers ... go ahead, ask me. 🤬

• 
  Mrs. Junko Whittman (Vox's Wife) (@MrsJunkoLuthor) reported 8 minutes ago

  @Rogers FIX YOUR GOD DAMN ******* **** *** WIFI FOR **** SAKE!!!!

• 
  Carole Farhall (Khaligirl) (@CaroleFarhall) reported 10 minutes ago

  @Rogers prepaid box to send my S26 phone back so my bill will go down even more because I will not be paying for the it anymore. I did say no to the phone at the moment because it sounded to go to be true

• 
  The Admiral🤮🌟👨🏿‍✈️ (@_robbyy) reported 10 minutes ago

  @RogersHelps @SensSteadySteve Your outage map isn’t even working

• 
  carbsarelife (@sumptuoussamosa) reported 17 minutes ago

  @RogersHelps Hey Eric, Last night after 8pm, I was unable to get through to technical support using that phone number. The AI agent wouldn't give me an option to "press 3 for technical support." Quite frustrating.

• 
  TML Bro (@1987boy25) reported 21 minutes ago

  @Cheeko905 Its gonna be worst thanks to the new 100% owner of MLSE @rogers

• 
  Corey Buffett (@coreybuffett) reported 22 minutes ago

  Working at 24 hours to download a game on rogers, max down is like 10mbps, same setup on bell would be don’t in a couple hours, this is crazy @rogers fix get better hardware or finally install fibre ! #nogamingonrogers

• 
  Nick Graham 🆖 (@therevngraham) reported 23 minutes ago

  So, @Rogers I pay a ridiculous price for internet and tv service and I need to speak to a customer service representative at none are available to talk at 11 am in the morning!!! Have you no shame?

• 
  Cameron (@Cameron_wx) reported 27 minutes ago

  @Rogers @RogersHelps I've had internet issues since APRIL and have had 3 techs investigate without a fix. I WFH so I need reliable internet (which is why I chose Rogers). Today my internet failed entirely, and I'm having to hotspot. Closest tech visit is Monday. unacceptable.

• 
  Strouder (@strouder1974) reported 27 minutes ago

  Het @Rogers your telephone AI is garbage, completely useless. Put real people back on the other end so actual help can be given! AI is not the way!

• 
  Cameron (@Cameron_wx) reported 30 minutes ago

  @RogersHelps How are you confident the FOURTH technician sent will resolve this when he first three could not? They said it was a line issue that needs to be fixed but rogers won't book a person to bury a new line. And what do I do about no internet all weekend? What reimbursement will I get?

• 
  daddyainthome (@daddyainthome) reported 31 minutes ago

  @Rogers I call you to complain about my internet service, and instead of helping me or compensating me, you tell me my price is going up? Will be calling @Bell asap.

• 
  mynameisray (@mynameisray) reported 31 minutes ago

  @Bell has some of the most disgusting customer service in the business. They do nothing to actually work with you, even long term customers are treated like absolute dog ****. Maybe it's time to look into @Rogers.

• 
  Dugtheslug (@icecreampie58) reported 34 minutes ago

  @Rogers Loving the new virtual assistant 30 mins on hold to get to the overseas customer service....and start all over waiting...wow

• 
  Brad Pelman (@bpelman) reported 35 minutes ago

  @RogersHelps what’s the update for the central Toronto outage including Cedarvale Eglinton Ave West. No service since 800 am?

• 
  _.damien5 (@damienvermande5) reported 35 minutes ago

  @RogersHelps can someone please address these issues? I need wifi asap and I’ve had an outage since this morning with no help at all?

• 
  Rina Alexis ♏♋♏ (@Rinah75) reported 40 minutes ago

  @LeafSingh @main_singh Is Fido @Rogers? If so they can keep that. Worst customer service in the country and they're scammers.

• 
  Jane Drover (@hindsightjane) reported 43 minutes ago

  @RogersHelps It took 55 minutes on hold to reach a human and then more time for a solution. The solution would have involved many hours of my life, so I chose to live with the problem.

• 
  Rajesh kumar M (@mrajeshdav) reported 44 minutes ago

  @RogersHelps They offered a downgrade in the speed and bandwidth in the new address. But I took the specific plan (with bandwidth ) for my work. And you guys talk as if the customer is so dumb and doesn’t have any knowledge, which was very offensive and hurtful.

• 
  Sanwin (@sanwins) reported 46 minutes ago

  Hey @Grok does @Rogers claim it's tech support is based in Canada ?

• 
  Carole Farhall (Khaligirl) (@CaroleFarhall) reported 46 minutes ago

  @RogersHelps Hi, I received a phone call saying I will be getting a big discount on my account $225 and it will go down to $149 on my next bill and this promotion is not a contract promotion also I will get a new phone for free the Samsung Galaxy S26 ultra to keep and they will send a

• 
  Casey Kobi (@KobiCasey) reported 52 minutes ago

  @RogersHelps Just recieved a call from Rogers regarding my formal complaint with CCTS in which they offered a vague apology and did not fix the charge against my credit. Filed another complaint with TransUnion

• 
  A.W.O.L. Productions (@AWOLProductionz) reported 52 minutes ago

  Holy fk @Rogers Ai is pure garbage! God damn this monopoly in Ontario. They’ve really made it impossible to get through to anyone

• 
  Medeiros M (@Medeiro34452245) reported 52 minutes ago

  @RogersHelps You use to have replacement, remotes, modems and tv boxes in your rogers stores, so it could be easily replaced Why did you discontinue this? So, now I have no service since yesterday but I have to wait until a replacement comes which can take a few days,

• 
  Sarah Norton (@JediCowgirl) reported 54 minutes ago

  @RogersHelps #Calgary, AB, Beltline internet has been down for hours. What's the #status?

• 
  Anne Marie Quinn (@ANNEQUINN) reported 54 minutes ago

  @RogersHelps @bpelman Your ETA for service to be restored was 11:00 pm for most of the day but then updated to 6:00 pm. Since then it has added an hour at the top of each hour and we’re back to 11:00 pm. Is this actively being worked on?

• 
  @HolyDegenerate (@RandySaretzky) reported 56 minutes ago

  @Rogers I am absolutely fed up with this bullshit! 1000 dollar bill I need support now!

• 
  travis the angry canadian 🇨🇦🇺🇸 (@Travisbecker17) reported 60 minutes ago

  @Tialuna1993 @Rogers @Rogers yes why was it not delivered to her house yesterday? I get it’s Sunday but are you saying your representative lied to a customer? She said the representative said by August 23 and she doesn’t have her box. Why is your representative not telling her the truth?

• 
  E.C.Yoho-Author (@ECYoho) reported 1 hour ago

  @NicoletteFuller @Rogers My mom had Telus for a bit had the same sort of issue. Think she went to telus and talked to them about going to the US go visit me, i will ask her and let you know. Her bill wasn't much if anything due to wifi everywhere