Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (58%)
- TV (14%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Sault Ste. Marie, Clarington, Calgary, Edmonton, Vancouver, Toronto county, Grande Prairie, Toronto, Sylvan Lake, Regina, Guelph, Burlington, Lethbridge, North York, and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Sault Ste. Marie
|
Total Blackout | 4 hours ago |
|
Calgary
|
Total Blackout | 7 hours ago |
|
Edmonton
|
Wi-fi | 7 hours ago |
|
Edmonton
|
Internet | 8 hours ago |
|
Edmonton
|
TV | 9 hours ago |
|
Edmonton
|
Wi-fi | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Love My 7 Wood (@LoveMy7Wood) reportedIt's now been over an hour on music hold with @Rogers @RogersHelps. Aren't oligopolies great. No need for customer service. No wonder so many people are cutting the chord and leaving cable TV. Something for me to consider and they think my time is worth ZERO.
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James MacDonald (@jimmymac6685) reported@Rogers I called to cancel my cable /internet bc I’m moving to part of ON Rogers doesn’t service & customer service tried 5 times to sell me tv/internet plans!! I am moving! After 50mins says she can’t cancel my plan and I have to call back on the exact day I want it canceled🧵
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Andrew Holowaty (@AndrewHolowaty) reported@RogersHelps Got booted from a support call after over an hour on hold. My mobile data stopped working halfway through the day. Now I’m on hold for the second time because I never got a callback like I was told I would.
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Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported@KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.
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chris (@whiteboywork) reported@Rogers fix your internet stability... all day non stop disconnect ... for a week now having issues your support ppl can't fix ...
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evanspence (@Loveataurus) reported@RogersHelps I was trying to get back on deferred payment and i got denied because ive had it twice once only my fault so its either lose my services or switch. I been a rogers customer for years to
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tiredsotired (@sotiredsotired) reported@RogersHelps Yes! As you know, the self service options are very limited if there is any nuance at all
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Gilly (@MrGilsmorg) reported@MapleLeafs @Rogers **** MLSE and Rogers. Shameless as usual.
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Jennifer Vargen (@jennvargg) reportedI do not ever recommend @Rogers /shaw for TV, internet. Customer service is a nightmare… on hold yesterday 1 1/2 hrs and disconnected… this morning on hold 57 min and disconnected… All their call centre staff is Filipino… in the Philippines 😡😡😡😡😡😡😡
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Sterling Witt (@BluntButRight) reported@IndubitablyTho @LoveMy7Wood @RogersHelps Yes! Moved from ON to AB and was SO happy with the service. It was night and day. Not any more.
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City-Father (@pd_theghost) reported@Berniceness @Rogers Support in Asia but customers in Canada
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Frednolet23 (@Frednolet23x) reported@Rogers you phone network is down since this morning !! When will it be back on ! Custumer services is not ansewring ! Thanks
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Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported@loppydisk @Rogers I'm going to take a look at Telus right now I was avoiding renewing my Shaw value plan cuz if not every year around this time, it's every other year I have equipment issues and this is the 2nd outage in 3 days now
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Berniceness - 🥓🥓🥓🥓 (@Berniceness) reported@eckoboy3 @Rogers I wasn't with Rogers until they bought up Shaw. I'm looking around, but Bell and Telus are all the same for home service. Mobile is not with any of them.
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@HolyDegenerate (@RandySaretzky) reported@RogersHelps I need to talk to customer service and they said on the recording there to busy and hung up
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Chelle (@traaashpanda) reportedIt’s wild to me that @Fidomobile, which is essentially @Rogers doesn’t have customer service on a Sunday? They’ll let you sign up for their services but if something goes wrong … get ****** :) No ported phone number means no calls. No text. No 2FA.
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Jason Haugh (@jason_haugh) reported@ckcho_na @Rogers A deflection bot gets graded on how many callers it keeps off a live rep. Closing your request was never what it optimized for. A long-time business account walking is a QA miss, and nobody on that floor ever got scored against it.
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#1 Toronto Sports Fan (@tkarontosports) reported@MapleLeafs @Rogers Paid entrance to the draft party man lol worst company in sports. MLSE is why Toronto will never win another championship
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Infinitus Capital (@InfinitusCap) reported@geo_fed @RogersHelps @60_glg customer service is a total joke
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pat (@polski_pl) reported@RogersHelps Hi are you guys experiencing any issues with cellular network? I keep losing cellular signal but my phone shows 5G connection. However nothing works. I use airplane mode switch and it reconnects but then drops randomly later
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Dylan (@DylanFromCanada) reported@Leafgirl93 @MapleLeafs @Rogers Too bad Hoffman will never allow the Jays to win a World Series
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FeeneyBaggins (@Feeneybaggins) reported@MapleLeafs @Rogers Hey we need to be doing better to support the @TorontoMarlies How do we help cheer them on ?!
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mike walsh (@mikewal16285187) reported@RogersHelps I have the same device that worked fine with Ruralwave before Rogers bought them and shut them down
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@HolyDegenerate (@RandySaretzky) reported@Rogers terrible service. Why can’t a customer talk to a human? They service I called says to many calls and hung up on me? How is this acceptable? I want to cancel everything at this point
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Dave (@daveaurkov) reported@LoveMy7Wood @RogersHelps I switch away from @Rogers 17 years ago and never looked back. Worse telecom company. Ever.
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morgan thomas (@myrgyn) reported@RogersHelps I was never restricted to the canned comments. Because I didn't need to be. However, I don't think you've addressed the issue. I have to so that you know, not even a near miss...
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BlindLiberalism (@BlindLiberalism) reported@RogersHelps I’ve tried submitted one time last year for an issue they never responded. This recent one was just last week. Im not sure on the day because once I submit I never receive any message from the company. Why is it so difficult to get in contact by email?
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Mat 🇨🇦 (@DakRookie) reported@Berniceness @Rogers I agree, but for context, when Americans called Sprint/Nextel help line years ago they were actually calling me in Ontario Canada. These giant corporations just outsource everything to lowest bidder. Been going on for years.
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Jewel (@Jewel__n3) reported@RogersHelps is there an outage in southwestern Ontario? I work overnight and can’t get connected.
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Jennifer Leigh (@WriteLinesInk) reported@RogersHelps 10 gigs in 18 days and you want to charge me more. And the plan that you sucked me into is not one offered by connecting families. Yet another case where Rogers decides to run roughshod over Canadians. Not this time. The garbage phone I have will be left with one of your stores.