Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Calgary, Haldimand County, Newmarket, Roblin, Vancouver, Winnipeg, Oshawa, Owen Sound, St. Thomas, Brandon, Nepean, Mississauga, Montréal, and Midland.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Phone | 8 minutes ago |
|
Toronto
|
Internet | 6 hours ago |
|
Toronto
|
Internet | 7 hours ago |
|
Calgary
|
Internet | 8 hours ago |
|
Toronto
|
Internet | 9 hours ago |
|
Haldimand County
|
Internet | 11 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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🇨🇦 Budget organics (@BudgetOrganics) reported@MalaMoragain13 @TorontoPolice @Rogers Mala Roger’s does not need to be told to make a copy of your cellphone. At all times Roger’s is watching, recording and see every single thing done on the phone as long as it’s on the network. It stores years of this perpetually and it harvests your data all day every day
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Alexis Gee (@lexomatic) reported@RogersHelps I have but a) i cant sign in to use your chatbot and b) nobody can answer my call . I need to speak to an agent and have spent hours because the aupposedly resolved issue isnt resolved at all
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Karl Zenith Nieva (@TheKarltopia) reported@RogersHelps In the future??? @TELUS has had this for over a decade I believe. Nice way to lose a customer
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1S ry (@ryleeshaetv) reportedwhy are we hiring customer service reps that can't even form a proper sentence & sound like they have zero clue what they're even saying themselves ? my left big toe has a higher vocabulary than the person i just spoke with. that was a literal nightmare. @rogers
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Jeff Molnar (@jeffmolnar) reportedGoing on 3 hours without internet or cable and @Rogers still says the outage is being assessed. Might be time to finally make the switch to Bell.
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🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported@RogersHelps 4 hours later, mostly on hold, I have been bounced around to people who engage long enough to figure out they need to send me somewhere else where I end up on hold AGAIN. I have a service booking They made an error on the day. I was told tomorrow a.m.; the notice is for JUNE 3!🤬
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🎭 Sändi Cöle 🎭 (@Sandra_Cole44) reported@RogersHelps this is ridiculous I was on hold for 30 minutes the tec failed to tell me to unplug the cable books a tec call ends I decide to unplug the cable anyways now the internet is back on but now I have to cancel the tec another 30 minutes on hold.
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reportedDoes anyone real even work at @RogersHelps @Rogers anymore? Guess what, I'm not paying my bill until you ******** FIX THE PROBLEM I've been dealing with for two months. If you don't want me showing up to your TO office, you'll get someone on the phone. 🤬
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D (@thenameisdlo) reported.@Rogers it takes your online agents to look up when my contract ends and if there is a fee that is associated to temporarily suspending my serivces? The CS has definitely gone down hill....my god.
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Adam Pankratz (@adamjpankratz) reported@Rogers your Xfinity app doesn’t work and your service since you took over Shaw is brutal. It the embodiment of why competition is needed in this country. Awful.
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps Yes, and I finally got some help yesterday. After an hour and a half. That is 6.5hrs over 2mths waiting for help. This is NOT acceptable! I'm pretty sure the only reason my call got picked up is because I started swearing on hold.
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Meekz (@T_Messam) reported@Rogers I haven’t had services with you in years and your customer service has gone to the pits of hell.
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Dave Turnbull (@TurnbullDave) reported@RogersHelps That’s the problem, outage was never listed on your website even though my app said there was an outage in my area. You guys need to do a better job of communicating - can’t direct people to a website that doesn’t offer any insight.
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🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported@RogersHelps On chat, yes, not on the phone. Stubborn not to declare an outage, but we got a tech call for Thursday afternoon, and the 2nd chat agent diagnosed a lack of speed to the modem. This should be a must-do for TODAY, not Saturday.
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🎭 Sändi Cöle 🎭 (@Sandra_Cole44) reported@RogersHelps I've been on hold for 20 minutes. Is there an outage or what in the St. Clair Avenue West area?
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Nosrep Ekafa (@nosrepekafa) reported@Rogers why do you guys suck so bad?! Hours wasted on your customer service today just to be put on hold for the 10th time. Absolutely brutal! I’m a new client and already wanna cancel.
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🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported@RogersHelps Well the phone lines are going down in the technical support team. Being disconnected every 16 to 19 minutes and I’m 4 deep in queue on the chat. We need to declare this an outage on TV NOW!!!!! This has been a problem since 11am Central Time.
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Officially HarjjiB (@HarjjiB) reported@RogersHelps I did, and they sided with merchants TOS ( terms of service) and said I don’t have a dispute as the merchant doesn’t offer refunds.. if the merchant offered refunds then why was I disputing the charge
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chris (@whiteboywork) reported@Rogers *** your internet stability issue ... every 5 mins its crashing
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toymachinesh 🇺🇸 (@toymachinesh) reported@RogersHelps Automatic puts me on t-mobile which is awful and connecting to the good one “AT&T” takes so long. It’s annoying when it used to be a smooth transition after landing in the US
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Zesty Italian (@twoopmasta) reported@vladdystepdaddy @Sportsnet Thank god I’m not the only one experiencing this, literally been happening FOR MONTHS you’d think the way @Rogers is gouging people for these services they’d fix an issue like game having no sound. Genuinely pathetic excuse of a company.
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BWalker (@Bwalker9313) reported@RogersHelps any outages in Calgary right now? My modem has a solid red light. Internets not working
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#HonkHonk! Who's Afraid of Dr.Virginia Johnson (@HonkHonkDrV) reported@RogersHelps shittiest service ever
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Sanka Jayasundera (@Zenblime) reported@RogersHelps Its a 44mm samsung watch8. Im on a call with tech support now and they telling me to go to the store which I already did and they told me to talk to tech support so you guys have no idea what you doing and giving me the run around and wasting my time
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Nosrep Ekafa (@nosrepekafa) reported@RogersHelps Definitely not. I’ve wasted hours with your customer service today and haven’t gotten anywhere
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BrianM (@briangm11) reported@RogersHelps Thanks, but the @Rogers tech support dept has been so decimated by profit-enhancing layoffs that the task seems insurmountable. We "upgraded" to Xfinity last Aug., but the modem quit twice this week. Each phone call takes 60+ min, and last night we had to quit.
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Thomas Keith 🇨🇦 (@1714tak) reported@RogersHelps @GauravBatish “Feels like customers don’t matter to them at all.” Feels like Gaurav is a bit of a nonexistent idiot-Bot.
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MACK A (@mack1971) reported@RogersHelps Besides powering off and on the phone crap
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Martin (@O_Grech_kin) reported@RogersHelps I hope this works because I started speaking with technical and it has sent me to the further issues I’ve been experiencing
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps So 45+ minute wait times are normal at all times of the day? So either you have a very big problem, or a very big lack of employees. I have been a customer since 2001. This has never happened, unless I'm calling at like 7pm when people were adding Crave so they could watch GoT.