Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (58%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Abbotsford, Kamloops, Calgary, Parksville, Toronto, Montréal, Langley, Edmonton, Ottawa, Guelph, Winnipeg, Bells Corners, Mississauga, and London.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
TV | 3 hours ago |
|
Abbotsford
|
TV | 4 hours ago |
|
Kamloops
|
TV | 5 hours ago |
|
Calgary
|
Total Blackout | 5 hours ago |
|
Calgary
|
Internet | 6 hours ago |
|
Calgary
|
Internet | 6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Dnash (@nash_qureshi) reported@Bell come on now, not again. I switched from @Rogers to you for a reason and now you doing the same shiiiii. Naaah! How could your internet be so slow, is that why you offered me cheaper monthly rates ?Shame @Bell_Support streaming one movie & one live game cant consume 150gb🤦🏻
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Genny Guenther (@GennyGuenther) reported@RogersHelps My husband works out of town. I was originally sent the mifi without a sim…. First problem. We then when and got one from where we got pur phones. Put it in and bam no service. Called this morning two hours on the phone. Went to store to be told I need to be the primary.
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Kian Zachary (@kian_zac) reported@RogersHelps I really need to get my issues resolved.
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NWR4LIFE (@NeilWRhodes) reported@Rogers @RogersMediaPR is there a date circled yet when you're shutting down 590? I mean why not go all the way and just bury radio for good.
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MissMaple🇨🇦🍁🇺🇸 (@MissMapleCda) reported@RogersHelps We are looking at Bell or Starlink. We have had enough of your unreliable service.
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Stef Caunter (@StefCaunter) reported@rodmickleburgh @Rogers the government allowed them to "diversify". and this is the predictable outcome. instead of saying no and insisting that they provide quality service at reasonable price, like anywhere else in the world, they were allowed to use their monopoly advantage to buy tv rights and teams
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VPD Sunshine (@VPPSunshine) reported@rodmickleburgh @Rogers Holy ****. The stupid never ends.
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bijboutique (@bijboutique1) reported@TELUSsupport @TELUS cable is still A mess.Going 2 address it or just ignore upset customers and hope they continue to give you their business. @Rogers can you provide cable that doesn’t continually cut out and internet that actually works? And do this without ripping up my lawn?
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JPG (@JPGonVI) reported@rodmickleburgh @Rogers Every issue somehow ends with you demanding someone else fix it. Government, taxpayers, neighbourhoods… always someone else.
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Jeff (@hdhntrjeff) reported@RogersHelps I have been on hold for over an hour for customer service. #dobetter
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Genny Guenther (@GennyGuenther) reported@RogersHelps I am level two and you need to find a way so that level two people when something happens or able to access their own account for their phone. This is not a solution.
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CDN_Footy (@TFCin110) reported@RogersHelps @mwalker1533 If this is the case then please respond to your DMs because like others I can not get through to talk to a person. The online chat can’t help me apparently. I just want to talk to a person.
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Karmen🇬🇷🇮🇪 (@karmen638539) reported@Rogers im aware of the heat 🥵 wave but if we have data centers & car charging stations. We sure asf should not have all these damn wifi & phone outages. Fix this **** 😒
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jaysfan2019 (@jaysfan2019) reported@MathesonJMT @Rogers Rogers is useless. They don't give a **** about their customers in any capacity. It's so disappointing. But not unexpected **** them
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Tracy Durand 🦋🇨🇦 (@T_L_D) reported@Rogers how sad is it, you have destroyed 230 peoples lives by cutting jobs, then became the sole owner of Maple Leaf Sports & Ent. All while you farm out your technical support calls to the Philippines! You are nothing but big bullies. Maybe the CEO should have taken a pay cut!
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Alison S. (@yidchick) reported@RogersHelps @mattklopot Rogers is bs they don't actually want to help it's lip service
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OC_2030 (@oc_2030_vision) reported@RogersHelps @Rogers with Shaw in Victoria is having significant issue with Xfinity TV recordings. Show records then just disappears. This has been going for at least a week. Also Audio issues We just lost recordings Late Night Seth, Jimmy Kimmel Live Tonight Show Jimmy Fallon & CHEK News
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Kelly (@AlbertanKelly) reported@DivyDex @RogersHelps Still out. Apparently a cable was inadvertantly cut by a third party construction site. 24 hours w/o internet is terrible - never had this happen before. I hope we all get discounts on our monthly bill.
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Gail Reeves Reid (@gareeves) reported@RogersHelps How can I get technical help for my cell phone l? Anna goes into a loop and your live agents aren’t taking any calls. What’s a girl supposed to do please? I’ve been trying for weeks but you have made it nearly impossible to speak to a live person.
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@jimaverse (@jollyjim55) reported@rodmickleburgh @Rogers That's your problem, you expect the government to do everything for you short of wiping your ***.
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Anne (@anelame) reported@RogersHelps app says outage in area yet website says no outage? What is happening? No internet and no way to get help
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Kelly (@AlbertanKelly) reportedMy internet/cable has been down for 24 hours. @Rogers (with Shaw). Never had this happen before. I actually appreciate the updates - apparently a cable was cut by a third party contruction but, 24 hours is a really long time. I feel for everyone in my area who works from home. There better be some compensation for this.
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Dean Rohrer 🇨🇦🇬🇱 🇺🇦🇲🇽🇵🇦🇪🇺🐘😷 (@wdrohrer) reported@RogersHelps Stop trying to pass the buck! I was a Shaw customer years and never received a single marketing call. NOT ONE. Since @Rogers acquired Shaw the calls starting coming and won’t stop no matter how many times I have requested them to cease. You need to lose your license!
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DANIEL Sedmak (@sedmak_daniel) reported@RogersHelps @MissMapleCda Internets been down 2 days no update or any help from Shaw/rogers @RogersHelps you suck!!!
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Celin loves the Jets (me myself and I) 🇨🇦 (@celinalex_ru) reportedI don’t understand @Bell There TV is crap. I wish we didn’t change from @Rogers and now we are stuck with a two year contract of crappiness. Stay far away from Bell. We have to reboot PVR daily and it will only take 1-2 shows a day. #bellsucks
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Mike Brundage (@MikeBrundage3) reported@RogersHelps OMG. THANKS FOR THE TIP. DIDYOU EVEN READ MY FIRST COMMENT??? YOU DON'T ANSWER THE PHONE AND IF YOU DO, YOU'RE TOO BUSY AND HANG UP!
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Ghaith Dalati (@gdalati) reported@Rogers Canada has again assured me that living out of Canada is the wise decision . Internet goes down a home since a week and been trying to get hold of customer service ( aka Some call center in a 3rd world country as per their ranking ) and no one answer, and when they do,
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Susy Campos (@SusyCampos19) reportedWow @Rogers. I have been calling for the past 2 weeks to move my service to a new address. I was being put in hold the last time I waited for 1 hour on hold. Now it just says they are experiencing higher calling volumes and it hangs up on me. Bell will have a new client I think.
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🇨🇦Queen Ruby🇨🇦 (@QueenRuby88) reported@jayjimshier @RogersHelps Cancel your rogers accounts please Im warning you
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Dave Teixeira 🎧 (@davedotca) reported@RogersHelps You're just gaslighting me now. REVIEW clicked on the offer, did not work, called your "customer care team", they said I was not eligible, you too said that, Rogers sends me an email to finish the process, I cannot & U R encouraging me to finish the process. Do I have that right?