Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (10%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Mississauga, Montréal, Ottawa, Vancouver, Oshawa, Toronto county, Strathroy-Caradoc, Kitchener, Gatineau, Warwick, Fort St. John, Cambridge, Collingwood, and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 16 minutes ago |
|
Mississauga
|
Internet | 31 minutes ago |
|
Montréal
|
Wi-fi | 2 hours ago |
|
Ottawa
|
Wi-fi | 2 hours ago |
|
Vancouver
|
Internet | 5 hours ago |
|
Toronto
|
Wi-fi | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Lucky (@tcislucky) reported@Rogers fix the Shaw internet outages every 30 mins or I will blow my ****** brains out on the CEO's front lawn.
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ⓘ This profile may or not be Brandon👾♊️ (@captainplanet4_) reported@RogersHelps is internet down?
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Darren Gudmundson (@BrianOakely) reportedjfc, Trying to use KooDoo, which wasn't bad before I went over to @rogers. KooDoo just tried to use my date of birth. I never gave them that. Without my consent, they just plucked it off my Driver's Licence. Look like I'm going to be without a phone. Canada!
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Lamber35 🐑3️⃣5️⃣🇨🇦 (@Lamber35) reportedThere goes @Rogers raising rates again! $5 for every mobile line and $7 for internet for the same garbage service, coverage and product. Guess they’ve found a way to get those banned activation and junk fees back. Time to allow competition in Canada @MarkJCarney @fordnation
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Silas Smith (@neufmille_hal1) reported@RogersHelps @cathycmu Must be an AI bot . The outages page refers to SE Calgary when Downtown, Beltline,Marda Loop etc are all without service.
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Kerrey N (@kerreyn28) reported@RogersHelps There isn’t a province drop down. It’s exactly what the screen shot shows.
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Angie Hung aka Hungy 🌈 (@ahung) reported@MerileeToo @RogersHelps Heads up about missing emails: Though it seems like emails are working again, there are still many emails that were sent to me during yesterday's incident that were never delivered. I know because the people told me they emailed me but I still never received them.
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Jennifer Drader (@jenniferdrader5) reported@RogersHelps I called in. Waited for 2 hrs, they told me they were going to transfer me to technical support. Then message came that said we have higher call volumes and hung up. No reason or timeliness given. Why is there no service update showing this is being affected
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Derek Gould 🇨🇦 (@dgouldca) reportedSales calls on my home phone from @Rogers daily, sometimes several times a day, even though (1) I'm already a customer, and (2) I've asked repeatedly for the calls to stop. Great way to do business.
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Gun Gnome (@GunGnome) reported@Rogers It will eventually go back to normal on its own but it'll be down the whole day. And this happens weekly. Sometimes more than once. Been doing this for about a year now. I went with them because I got a good deal but I can see why they charge less. Their service is awful.
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Bonnie Burgess (@bonnieburgess) reported@DebraMHaak @Rogers Our Rogers customer family talked about this situation just the other day. & It's only going to get worse with AI now fielding calls.
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Manan Sood (@Manansood20) reported@Rogers I was even considering getting a Rogers Mastercard, but after this experience and the way this issue has been handled, I’m definitely reconsidering that decision. I’ll also be switching to another network provider because I no longer feel comfortable using Rogers.
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T (@Krommsan) reported@GunGnome @Rogers Drop your phone back down to LTE. Better data frequency rates at a distance vs 5G.
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Zoltan Nagy-Kovacs (@ZoltanNagyKovac) reported@RogersHelps when will internet service in Bankview, SW Calgary be restored please? I waited online for 3 hours to talk to your tech support. Went from 432 in line to 13 and then got disconnected. Great service there!
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Angie Hung aka Hungy 🌈 (@ahung) reported@MerileeToo @RogersHelps I'm in Calgary and having same problem. No emails are getting delivered to my Shaw email address. Is there a Shaw email server outage?
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dl (@redrock1867) reported@Rogers makes billions every year & pays management millions in bonuses yet can’t provide stable or competent service like the current outage across Calgary & Alberta - now over 12 hrs long. Use some of that profit to actually create redundancy & better quality of service
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klarma (@karilise) reported@Rogers thanks for ending my chat before I even chatted with anyone. There’s 2 hours of waiting I’ll never get back.
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Frederick Smith (@agooddoggyX10) reported@RogersHelps I am currently blocked out of my email account & can’t even reset the email password. Your AI says I have a security block and to call support… on hold for 4 hrs then disconnected. Do you have another security issue phone number?
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Brandon (@TheCity0fChamps) reportedHopefully someone at @Rogers makes this right. Just brutal customer service.
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Shawna Schmidt (@ShawnaSchmidt16) reportedInternet been down for last two hours in SE Calgary area. And yet again nothing posted by Roger’s to that effect. @Rogers
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Jennifer Drader (@jenniferdrader5) reported@RogersHelps I have been calling since 8am and it keeps just telling me to call back and hangs up. Tell me exactly how is this customer service?
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🔥Zukky💻🔥 (@zukkyzee) reported@Rogers is there a shaw internet outage in downtown Calgary this morning?
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CaiCai (@hi_caicai) reported@RogersHelps I don't see any response, but there's no internet connection, the device's yellow light is flashing continuously, and I can't get through to customer service either
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Typhlosion3000 (@Typhlosion3000) reportedDear @Bell @Rogers @ShawDirect Why are you keeping your walk-in stores open and operational when you recently changed your services and customer care support centre to only contact via cell phone lines?
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🔥Zukky💻🔥 (@zukkyzee) reported@sendmegoodsongs @Rogers No Lol. Downtown is definitely not fine. I'm Downtown and there's outage here.
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Lindsay Brown (@Lidsville) reported@MarsellientEl @Rogers Doesn't come up as Rogers, but sometimes calls from service providers don't ID themselves either. Unfortunately I don't have the luxury of not answering unknown numbers as I am responsible for a family member in long term palliative care & important calls come in from all over
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Cristina Aiello (@caiello2) reported@RogersHelps We have bulk service in our condo yet almost every day we get calls from Roger’s to upgrade our service. How can I stop these calls, take our # off the roster.
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Phat Tony™ 🥩 (@bushcrafter79) reported@GunGnome @resolutepest @Rogers Same with Bell in Ontario. Garbage reception, internet won't work but 5 cars of LTE or 5G
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Nick Pena-Alvarez (@NickPenaAlvarez) reported@MichaelFGittins @Rogers @TELUS Seems like it, but this is just another problem we have had with our rogers service in the last 3 months
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ᴛʏ ᴊᴏʀᴅᴀɴ | X92.9 (@ImTyJordan) reportedI'm so glad I pay so much for @Rogers Shaw internet only to be affected by an outage for nearly 18 hours now with no update or message from them.