Rogers service status: outage reports and connection issues
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (56%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Calgary, North York, Oshawa, Mississauga, Toronto, Ottawa, Brampton, Edmonton, Surrey, Vancouver, Newmarket, Moncton, Toronto county, Collingwood, and Ajax.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 12 minutes ago |
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Internet | 43 minutes ago |
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Internet | 1 hour ago |
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Internet | 2 hours ago |
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Total Blackout | 3 hours ago |
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Internet | 3 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Bill St. Arnaud (@BillStarnaud) reported@RogersHelps It’s almost impossible to get through to wireless tech support. Twitter is much more responsive. I guess I will have to switch to Starlink - too bad. Rogers was great for a while
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babe honker (@babehonker) reported@buperac @tobi @Rogers every damn thing in canada is a cartel. an insane asylum
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Eleanor (@eleanorpattern) reported@RogersHelps Messaging on behalf of my 90 year old great Auntie, her TV service has been down since this morning. Scarborough, On area. Any idea when services will be back up? Shes very concerned about missing Dateline!
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Ingeniator (@1ngenious) reported@MikeDelpieroX @for_vaughan @RogersHelps Sounds like blatant fraud and misrepresenting the term "customer support" even "help" for fucksake.
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Brendan Bresnahan (@brezvideo) reported@RogersHelps My Rogers bill is around $1000 a month. I went to a Rogers store with a hardware issue, they told me I have to call on the phone. I have been on hold for 90 minutes now on the phone with Rogers, still holding. Is this the best you can do?
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Brian Kusiewicz (@BKOttawa) reported@RogersHelps It was tied to canceling internet and TV services. Charging $745.80 after 20+ years as a customer feels excessive, especially when competitors cap these fees far lower. I’m asking Rogers to review this situation and provide a fair resolution for a long-time customer.
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Evan Vokes (@EvanVokesMSc) reported@buperac @tobi @Rogers most of the problem corporations are Canada Corporations. separation fixes this. suddenly Rogers, while originally from Calgary, becomes a foreign corporation
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Paul Mori (@paulpmori) reportedRecently purchased the $90 Rogers Mobile Travel Pass for a trip to Italy. It picked up a network maybe 50% of the time. Most times I tethered to my friend's eSIMS Card. Save money - get an eSIMS card and avoid the frustrations. That was a waste of $90. Thanks @Rogers.
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TimeTraveleRuss (@Noeticwanderer) reported@RogersHelps Calling again. I did end my account with Roger's last August... an account I had since 1987 when I got my first mobile phone. After 38 years of being a loyal Roger's customer I finally had enough and have transferred my number to a new service provider.
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Smaug is Bored at the Smörgåsbord (@smaugizbored) reported@RogersHelps @tobi Bro: Runs the biggest tech company Canada has ever seen (and might ever see) Prajeet running the support account in Punjab: "saaar have you tried turning it off and on again?"
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Pav (@hwspav) reported@Poppins1971 @RogersHelps @suresh__cp Yeah and the link they provided doesn't work. Definitely an issue right now in Ottawa. It dropped at 1140am and hasn't come back up since
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Valerie Zannella (@valzann0) reported@RogersHelps is there an outage in the keele and major Mack area right now?
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Rick Austin🇨🇦 (@ChessStudio) reported@RogersHelps Your own outrage map says there is a service disruption that will be resolved in an hour. It's been saying that all day. It's now 1:15 am and there's still no service and it still says the service will be restored in an hour....
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*** {agentic simple sarcasm} (@ass_sarcasm) reportedIsn’t Hotspot part of the service that @rogers provides?
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BtheNorth (@BtheNorth) reported@tobi @Rogers This won’t be a problem anymore once we get those Starlink phones.
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Kevin Wright (@KevinADWright) reported@tobi @Rogers Set apn: mobile.apn this should fix tethering on Rogers but seems to kill tethering on US carriers fyi. Remember to switch back if you’re travelling.
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yeah right (@maiti65) reported@RogersHelps Worst service ever!! Can’t get a technician for 3 days
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Homer (@HomieYak) reported@RogersHelps it had been another hour on hold for the same problem. Three day or of an hour to 2 hours + and still havent spoken to anyone.
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Chemical Holly🍀 🇨🇦🇬🇧 🇺🇸 (@ChemicalHolly) reported@islgalwrites @Rogers we were told that a tech would take a couple of weeks (with no service), so my IT-Tech son diagnosed the problem, told the dude on the phone that he was qualified, to just give him the passwords and he'd fix it himself. HUGE NEGATIVE!! But our priority got bumped.
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Mitchell (@MBaines11) reportedFIX YOUR INTERNET!!! @Rogers @RogersHelps
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Les Williams (@leswilliams2) reported@RogersHelps I’m a hospital patient who is having internet and wifi issues with my iPhone. I need to speak with a real person who can help me. Not a AI bot !!!!
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El Punitor (@ElPunitor) reportedMy solution to crappy service from @TELUS is @Rogers.
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Paul 🇨🇦 🇺🇸 (@CoachPaul_07) reported@rogershelps Internet currently down and so is your webpage to very service outages!
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DWIT 3D & Laser (@Dwit3d) reported@Rogers I have been on the phone now for over 3 hours trying to fix an issue that YOU caused. Transferred from one department to another, then back to the original department and still waiting. You make me want to cancel ALL of my services with you. This is not right!
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Justin Jaster (@justin_jaster) reported@RogersHelps I have yet to hear back from you after providing proof (images). Also, rogers is no longer taking calls due to call volume. Please don't tell me this is a localized problem when it isn't. I also want my lost productivity time compensated
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TheWomanQueen👑 (@TheWomanQueen1) reportedOk so we’re going to have to deal with an outage every couple of years @RogersHelps??? Heck no, Iam cancelling my services!!! Unbelievable
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Craig DeCraene (@CraigDeCraene) reported@RogersHelps Been down that road, they told me to switch to 3G or use my friends wifi… true story
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Mondoggg (@mondoggg) reported@RogersHelps Your lookup page is down as well as your service
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Sophie (@sophie_everine) reported@FidoSolutions @MattGalbino @RogersHelps It’s been down since 7am. Please give update!!!
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telasalfonso (@tuputocreador) reported@RogersHelps Nothing happened, I didn't get my problem solved I lost my patience.