Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (13%)
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Wi-fi (11%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Calgary, Brampton, Edmonton, Castle Gardens, Ottawa, Kitchener, East Gwillimbury, Vancouver, Oshawa, Mississauga, St. Thomas, Duncan, Kanata and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Calgary |
Internet | |
| Toronto |
||
| Brampton |
TV | |
| Edmonton |
Internet | |
| Castle Gardens |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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zoë
(@zoe_wankenobi) reported
Wow shocker! @RogersHelps doesn’t help! ******* idiots couldn’t even put in a free promo correctly and mistyped my email but refused to take accountability afterwards, extend the promo for missing time or pay me back for personally paying a portion of the promo. Disgusting.
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tushar purohit
(@purohit03) reported
@RogersHelps cont. My last tweet. I have spent hours on calls with Rogers and have no solution. The final call was disconnected after 40 mins of me explaining the situation nth times
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Ziad_S_787
(@SZ_787) reported
@RogersHelps Is there an outage in Ottawa downtown? No internet for the past two hours or so!
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Marc Neal
(@mneal67) reported
@shaw @rogers what ever they call themselves. Customer for the last year and every bill the same but for some unknown reason now my bill has doubled and they say nothing is wrong , it is just that I don't understand their Bill. Classic example of corporate abuse. #crtc
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mark frendo-cumbo
(@ninfrendo) reported
@RogersHelps just absolutely atrocious service by Rogers lately in and out internet/TV service. When it's not down it freezes or is terribly slow. Been like this for 3 weeks never any help or reimbursement by customer support. May be time to switch to fibe.
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Cindy Rossi
(@CindyRossi77) reported
@RogersHelps CTV2(channel 20 on digital adapter is also not broadcasting). No need for me to waste my time on DM. It's a Roger's problem. Cogeco is fine. Couldn't see Live from ABC while feed was to CTV. Then later saw Live on ABC when you disconnected the feed to CTV.
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Paul moos
(@Paulmoos1) reported
@Rogers can’t believe the crappy service these guys dish out. Called to talk to Home Monitoring Customer service and was told to wait for two hours or call back in two hours!! What’s going to happen when they take on Shaw customers!! Wouldn’t provide a direct # to call either
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Topher Malkin
(@TopherMalkin71) reported
@RogersHelps why do I NOT have mobile data/internet on "Canada's best network"?
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Mellie
(@cozyteamellie) reported
@RogersHelps so Rogers is down again sure enough check the bot it’s a known issue, this is getting stupid 3 times this month and it’s only the 17th worst service ever
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Pete H
(@PMan71) reported
@RogersHelps there is a problem with @TSN_Sports 1-5. Black screen not loading on Ignite TV box. "Channel not available, try again" message. Those are only channels not working. What is going on?
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tushar purohit
(@purohit03) reported
What is happening at @RogersHelps? I ended my contract in 2021, and returned the equipment, I have the confirmation and still, I'm being bugged by their agents to recover some money and for God knows for what. I was fed up with their service, but they found a way to keep in touch
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Steve from HFH
(@highfiveshockey) reported
@RogersHelps Hello - my Mom's phone is down, can you verify in an outage on Hamilton Mtn. L8T1S3? Thank you.
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James Wilson
(@Tirnanogh) reported
@BarrhavenGuy @WickedBoots66 @RogersHelps Having a similar issue in Kanata. Channel 6 and 7 won’t load. I have tried rebooting the box already.
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Von
(@DatVonGuy) reported
from
Hobbema, Alberta
****** @Rogers @RogersHelps can’t add a line to my account thru online system or talking to a rep. Fix your ****!!!
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⛧ - мєtαℓ ℳєѕѕɪαн™ - ⚰
(@ASDFGHKL_) reported
@RogersHelps fix your connections tired of it going out for hours at a time, some of us still work at home!!
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achan512
(@achan512) reported
@RogersHelps @Rogers this is the third time my Internet connection has dropped since 7am. Every time technical support has not been able to diagnose the issue
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Zieberry
(@Zieberry) reported
@RogersHelps Trying to watch the Blue Jays game on desktop PC via the Chrome browser. Quality has been terrible the last few days, and all options are listed as "null" under the quality settings menu.
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Ann
(@AnnieStrat24) reported
@RogersHelps any update on outage in Holland Landing?
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Rhonda Dubue
(@WickedBoots66) reported
@RogersHelps are there issues going on this morning , channel 6,7 not coming in, 17 has no sound South end Walkley rd Ottawa
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Barrhaven Guy
(@BarrhavenGuy) reported
@WickedBoots66 @RogersHelps Same here. This is not a user issue. No access to CTV from my set top box, my phone or my computer. Full Stb reboot twice, modem reboot three times. You have an issue
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Mike Szeller
(@mikeszeller) reported
@RogersHelps cable service issues today in Guelph? TV channels not working this morning. After rebooting the Rogers modem (unplugged, waited a few minutes, plugged back in) they came back, but my Internet is still much slower than it should be.
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John Merucci
(@johnmerucci) reported
@Zieberry @RogersHelps @Sportsnet All we want is consistency with the service. Landline internet is almost 70% experiencing issues...tv and internet speed is dropping...how and why does Rogers continue to struggle??
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Marie Kazan
(@KazanMarie) reported
@JinqiangZhao @Rogers I’m having same issues. Have to get up frequently to unplug and replug boxes. Two technician and both said problem fixed now. Few days and it comes and goes. I’ll try one more time today and if not solved I’ll switch to BELL. Not like it’s cheap!!
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Erik.T
(@Erik_G_T) reported
@CjHajer @Spenred My bad. Hey @Rogers, you have an unnamed delinquent employee.
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Topher Malkin
(@TopherMalkin71) reported
@RogersHelps No internet on network all morning in Whitby.....seems to have corrected itself
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Jack Ryan
(@jackryan8210) reported
@RogersHelps Your internet service very bad. This is 3rd time in 2 months that there is internet outage in Kitchener , Ontario. I wish we had more more options for this.
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Dean Tester
(@DeanTester) reported
Hey @RogersHelps — why is your tech support trying to scam me? I asked if we could watch Sportsnet NOW in 4K resolution. Your salesperson said I could if I upgraded to the Premium package (twice the price). But your website and tech support say only 1080p is available with any…
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Zieberry
(@Zieberry) reported
@RogersHelps Yes I have the same issue on every channel I click on.
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addey
(@addeyxx) reported
from
The Beaches, Ontario
hi @RogersHelps i'm experiencing both error codes XRE 03137 and XRE 0390 with my TV cable.. is there some sort of outage going on
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addey
(@addeyxx) reported
from
The Beaches, Ontario
hi @RogersHelps, all my channels on my tv are showing up as a black screen.. is there an outage of some sort?