Rogers Outage Report

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (5%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Ottawa, St. Albert, Toronto, St. Thomas, Kitchener, London, Montréal, Markham, Brampton, Edmonton, Vancouver, Scarborough, Cambridge, Calgary, and Angus.

City	Problem Type	Report Time
Ottawa	TV	32 minutes ago
St. Albert	TV	1 hour ago
Toronto	Internet	3 hours ago
Toronto	E-mail	4 hours ago
St. Thomas	Internet	4 hours ago
Toronto	Internet	5 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CircularLogic (@CircularLogic89) reported 8 minutes ago

  @icetrillium @RogersHelps Was your phone available from Rogers? If not, it may not be able to use voLTE for calling. If that's the case, it would need to switch to 3G network for calls. Try disabling voLTE or HD calling or even LTE to see if that helps

• 
  abby goodrum (@agoodrum) reported 10 minutes ago

  @GMaissan @Rogers I just got off the line with Rogers. They say they are aware of the outage in KW and it might be resolved by 8pm tonight. When I asked about compensation for the this outage and the one two days ago I was told that I would need to file a request.

• 
  ChesterTheTransGuy (@ChaserKnowles) reported 12 minutes ago

  Absolutely over ******* @Rogers Tired of paying for internet and tv that doesn’t even work 80% of the time. Fix your ****

• 
  The LindsayLewis (@thelindsaylewis) reported 12 minutes ago

  My mom had chat w @rogers Where after poor service/talking renewal offered 6months free Disney+ (Already has)so no freebie & for bad service/no service for close to 10days. Offered only 5days credit. So she gets hustled. She been w @RogersHelps for 40yrs. great customer Service.

• 
  Canadian Patriot (@collingwood011) reported 14 minutes ago

  @RogersBiz Helping Gov keep track of Canadians 🤔Rogers is part of the problem not the solution

• 
  Levi (@levimescudi) reported 15 minutes ago

  @RogersHelps I’ve lived all over the world, and you are without doubt the worst company, in any form that I’ve ever dealt with. Truly horrific service from a truly Canadian company. #rogersdown

• 
  The LindsayLewis (@thelindsaylewis) reported 15 minutes ago

  @DimitrinaStanc4 @Rogers @RogersHelps Yeah, the call wasn't great/ they got her price $3 higher a month. Couldn't even take off the $3 which would be like her saving $36 a dollar. Is $36 dollars worth losing a customer that long? And When she doesn't need Disney+ they don't have anything to offer?

• 
  Greg Maissan (@GMaissan) reported 16 minutes ago

  Another day, another internet outage. For those counting that's two outages in two days, and we're up to just over 7 hours of downtime. @Rogers thanks for continuing to find a way to fall short of my already exceedingly low expectations. #rogersdown #rogersoutage

• 
  abby goodrum (@agoodrum) reported 17 minutes ago

  @rogers this is the second time this week that my home internet has gone down. Your customer service thinks it will be back sometime tonight around 8pm. Thats 4 hours outage today and 4 hours two days ago. #rogersoutage compensation for my lost work?

• 
  Dr. Birinder Narang MBBS CCFP (@BirinderNarang) reported 19 minutes ago

  Roam Like Home by @Rogers used to be $5/day for USA and now it's $12/day. Used to max out at ?10 or 15 days a month, now it's 20 days/month. This is a network that crashed hard recently, how can they continue price gouging like this? @CRTCeng. This is nuts.

• 
  Jay Ronald (@yyz_john) reported 24 minutes ago

  @RogersHelps I was on a video call with 4 people at 2:30 EST. 3 of the 4 participants had an internet disruption during the meeting. All of them are Rogers Internet customers. Internet service has been very spotty today. Multiple intermittent periods of no service. Painful 😑

• 
  Daniel Hamm (@hammslicer) reported 26 minutes ago

  @rogers is the internet seriously down again? Seriously? Figure this 💩 out!!! 🤬🤬🤬🤬

• 
  TORONTO6GODOVO ⁶𓅓 🦖🦂🕊️ (@TORONTO6GODOVO) reported 26 minutes ago

  @1Rhino @RogersHelps Rogers data super slow trash robbing people lol hahha

• 
  ovigonnabe#1 (@ForfunTuff) reported 30 minutes ago

  @RogersHelps curious as to why my bill say $-29.72 and i got a text that rogers was giving me an extra 5 gig of data is this true? did you give me a month free after the outages we've had? let me know plz your site bot is no help.

• 
  Levi (@levimescudi) reported 32 minutes ago

  @Rogers getting pretty fast and loose with the term “connecting” Canada. 2nd major outage in 2 months. #rogersdown

• 
  Levi (@levimescudi) reported 33 minutes ago

  @RogersHelps @GMaissan Yeah there’s been an outage for the last 3 hours, so you need to get someone to go to Starbucks to check? What’s the number for refunds?

• 
  Mark Squires (@squidthunder) reported 33 minutes ago

  @Rogers @RogersHelps hey guys - when are we expected to see those rebates/discounts on our monthly bill for the outage? You know, when I lost compete access at my home and had to take a day off of work as well?

• 
  Donna_Carrick (@Donna_Carrick) reported 37 minutes ago

  Thanks for nothing @Bell . Your lack of customer service currently rivals @Rogers . Waiting all day for promised installation at cottage, only to be told you lost order. Now 2 weeks b4 can re-schedule. After 32 mins, you dropped my call. Shame on you.

• 
  Pathway2freedom (@PathFreedom01) reported 38 minutes ago

  @AboutRogers @Rogers Rogers is stupid. They just called me to charge $170 because according to Rogers, the account that I closed several years ago wasn't properly closed, like it was my fault. I have no respect for Rogers and will deliberately continue to make disparaging comments!

• 
  Robert P. Gowitt (@Rogo524) reported 40 minutes ago

  @Rogers Sure seeing you put out a lot of ads lately. Trying to get Canada to forget the screw up that shut down Roger’s phone and internet across Canada eh? Bet this woill be deleted fast on your tweet. But not mine.

• 
  Brykix  (@Brykix) reported 41 minutes ago

  @RogersHelps @Rogers internet is down again

• 
  Angela Graham (@softskin21) reported 49 minutes ago

  @Rogers TV cable been down still 11:30am, is there an outage?

• 
  Erik Scholten (@ErikFB1) reported 50 minutes ago

  @Rogers even the online support agents dont want to solve the problem. So, yes! They need to be replaced

• 
  Ⓕ (@416fab) reported 51 minutes ago

  The most unreliable and unprofessional company I’ve ever dealt with in my life is by far @Rogers @RogersBiz worst service I’ve ever received, in all aspects

• 
  Kevin (@sierralad) reported 54 minutes ago from Brantford, Ontario

  So my ISP, @Coextro, is apparently not issuing the outage credit from @Rogers unless you call them to complain. A friend didn't get theirs without a call, guess I gotta do it too.

• 
  🇨🇦NotMyMonkey🇬🇧 (@devmegsmum) reported 56 minutes ago

  @Rogers @RogersHelps @RogersHelps 2nd internet/Ignite outage in as many days in my neighbourhood. My employer is thrilled with my lack of productivity. But I’m sure your bill will still come on time.

• 
  Wendy (@icetrillium) reported 57 minutes ago

  @RogersHelps having trouble calling and receiving calls for the last 3 days. Please repair. Getting extremely frustrated.

• 
  TORONTO6GODOVO ⁶𓅓 🦖🦂🕊️ (@TORONTO6GODOVO) reported 58 minutes ago

  @AboutRogers @Rogers Ya this worst company in canada 5G am getting 3G data speed all year my data plan allways says full even when new billing cycle stars they switched my plan with out my consent rogers been down 3 times 24 hours no credit back company pure fraud throwing money away with rogers

• 
  Chris Little (@WhatsChrisDoing) reported 59 minutes ago

  I'm so appreciated by @Rogers as a long time customer that they've given me something I won't use and thus costs them nothing.

• 
  Basil Payne (@payne_basil) reported 1 hour ago

  So happy to deal with @Rogers. You can tell they really care about their business customers by the way they keep sending you to six different people only to put you on hold to hang up. Thanks guys, you really do deserve our business.