Rogers Outage Report
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (13%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (6%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Sault Ste. Marie, Rockwood, Castlegar, Ottawa, Markham, Montréal, Steinbach, Kitchener, Campbell River, Vancouver, Whitby, London, Calgary and Newmarket.
| City | Problem Type | Report Time |
|---|---|---|
 Brampton |
Internet | |
| Toronto |
Internet | |
| Kitchener |
Wi-fi | |
| Toronto |
Total Blackout | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Banshee
(@orbanshee) reported
@Jutedd1 @Rogers Rogers is so **** LMAOOO they made me wait 5 months and didn’t deliver my first phone and the second phone just took me off the reservation so gave up n went thru Apple. Rogers is so useless 😭
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ren
(@RenayymcCormick) reported
@RogersBiz one of the worst companies to deal with. Thank you for allowing unauthorized devices to be added to my bill without refund. Authorized theft is one of your main company goals?
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Judge Jutey
(@Jutedd1) reported
2.5 hours on hold just to be told to wait another 30-45 mins after someone picks up. Sincerely **** you @Rogers
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Abdul Ahmed
(@AbdulAh19181526) reported
@RogersHelps I need help with my account
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Evran Rose
(@EvranRose) reported
@Rogers I am now on my 6th hour trying to speak to a customer service agent.All I want to do is cancel my home phone. This is nuts and unacceptable I am done, I will cancel everything now. I refuse to pay for it this month cause I can't even get through to talk to a rep to cancel
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SAFINA LALANI
(@lalani_safina) reported
I think @RogersHelps ... they .... are closed? It's Friday. It's 3:32 pm. Been on hold (mom has been on hold) for 1 hr. Sigh. Please, please, please @RogersHelps please pick up? Virtual Assistant Anna can't help.....
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Lucas Hood
(@LucasH00d1) reported
@RogersHelps I have been on hold for an hour. This is the 3rd time trying to resolve an issue. 5 hours of my life wasted. #rogerssucks
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KC
(@misslynn1977) reported
@Rogers Anytime I call (Before, during lunch or after work) "due to technical difficulties" you cancel/end my time on hold. Why don't you offer call back service?!?!?!
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Judge Jutey
(@Jutedd1) reported
@orbanshee @Rogers Genuinely wanna know how ******** the company is still alive. Especially after that huuge outage they had last year
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Brownie
(@brownrobsonm) reported
@Rogers Retirement allows me to stay “ON HOLD” rounding 2 hours 40 minutes, this treatment after asking to speak to a supervisor….unbelievable….That’s quite the customer service!!!
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Dani
(@Dani_official13) reported
from
Toronto, Ontario
@RogersHelps I have been on hold waiting to talk to someone for over an hour and live chat is also telling me I need to wait. GET IT TOGETHER or I WILL cancel my service
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Yashpal Siegool
(@sir_yash__) reported
@Rogers 90 minutes on hold and no response. What kind of service is this.
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ArkhamSmoke | budstuff.club
(@BudstuffClub) reported
Maybe the @CRTCeng should be asking these same questions why are they allowed to sell us things freely online but force us into retention tactics over phone or chat when we just want to cancel or downgrade services? @RogersHelps
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jimmypgraham
(@jimmypgraham1) reported
@RogersHelps has the absolute worst call back process. Didnt even give me 3 seconds to press a key before they hung up after waiting 2 hours
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Ali Hooman
(@Ali_Hooman) reported
@RogersHelps Worst customer service I have ever experience, all of you should be ashamed
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Abdul Ahmed
(@AbdulAh19181526) reported
@Rogers I need help with my account
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Emmet Sherman (pronouns: He/Him/His/They/Them)
(@amitt_sharmaa) reported
@Rogers but your customer service is the worst in the market. I don’t want to spend hours & hours of my day waiting 2 hours on the phone & hear my account is suspended. Soon I will be saying goodbye to your services #worstcustomerservice #Extremlydisappointed #verystressful
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Emmet Sherman (pronouns: He/Him/His/They/Them)
(@amitt_sharmaa) reported
@Rogers cont: I can’t even get to the manager I was on hold for 2 hours last night & even I confirmed with your CSR 5 times every time I get different answer. I am strongly considering to switch to another service provider. I always have been satisfied with the internet
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David Figs
(@david_figs) reported
@RogersHelps no internet, TV, or home phone service, it’s all down. London Ontario here. Is there an outage again?
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Here's a thought..
(@rosa_brigid) reported
@RogersHelps @sivaparvati I have no TV service since yesterday and don't have time to sit and wait for live chat. I am keeping track of days of no service. Will not pay if I have no service! Do better Rogers!😡
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Emmet Sherman (pronouns: He/Him/His/They/Them)
(@amitt_sharmaa) reported
@RogersHelps I also used the live chat the last folk was really rude & I found them very unprofessional, in hurry & make me feel doesn’t even chat. Invest in better customer service is the secret to be in the competitive market
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Ali Hooman
(@Ali_Hooman) reported
WTF 🤬 Rogers on hold for over 1.5 gets to my turn and your account rep hangs up me this good way to lose a customer @Rogers. I guess that’s how Rogers treats it’s customers.
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ArkhamSmoke | budstuff.club
(@BudstuffClub) reported
2 hours chatting with @Rogers to cancel my tv service, and I'm no further ahead and now have to wait until tomorrow because someone messed up my account. This is something that should have been done in 5-10 minutes at MOST, 15 if they follow every annoying retention tactic 1/?
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Heather
(@HeatherWilsonD) reported
@Rogers Day 2 without services...wtf????
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Tim Blaker
(@crunchtimebb) reported
@mansurcodes @Rogers @RogersHelps Not working in London 🤬
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Rikhil Bahadur
(@RikhilBahadur) reported
I've been on hold for almost 2 hours to clear up being over charged on my @Rogers bill by nearly $40 - $50. I wonder if they would have that kind of patience if a customer underpaid them? There must be a way to hold companies accountable for blatant overcharging?
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Si5
(@YankeefaninTO) reported
I can't watch #SistasOnBET anymore because @Rogers canned the banned network. 😡😡😡😡😡 So much for diverse programming. Now I have to read twitter to figure out what's going on. @BET #rogers #BET
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Gary Hennessey
(@garyhen9) reported
Hate to make this post again but I’ve been either on the phone or on hold with @RogersHelps for over 2 1/2 hours. Very frustrating. I don’t want a private message from them here. I just want them to call me back and deal with my issue.
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Banshee
(@orbanshee) reported
@Jutedd1 @Rogers Yeah I couldn’t tell u tbh, the customer service ppl are far from helpful too 😭 I had to call them 3 times and they said they’d change my address and stuff and re send a phone but they never did
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Chetan Kochhar
(@kochhar_chetan) reported
@RogersHelps @Rogers Pathetic services for simply an installation of new Internet service. Irresponsible technicians who just visit to show their daily schedule. Customer service agents just transfer the calls without any resolution. Is this how you treat a new customer?