Rogers Outage Report
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (59%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Montréal, Toronto, Newmarket, Edmonton, Alliston, Brampton, Arnprior, Roberval, Milton, Oshawa, Laval, Oakville, Whitby, Waterdown and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Newmarket |
Internet | |
| Toronto |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Tim MacKay
(@timmermackay) reported
Expected 3+ hour wait to reach support on @rogers. Yikes!
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Steve🇨🇦
(@LogicalRoute) reported
@RogersHelps @Rogers Want to know what it's like to have all your services go down every 15mins every other day. Get @Rogers . It's only been a month, it only takes 4 hours to watch a 1 hour program. Oh, customer service, yes, someone is going call to let me know what the tech..
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Dale Meier
(@MapleLeafMadman) reported
@RogersHelps Yes it's up to date, if it works for 2 periods it should work for the entire game. If you read the reviews about the app, other people are experiencing the same problem.
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Stephen Cook
(@scook3) reported
12 hours of no @Rogers @Rogerstv20 service on the best day of @NFL football watching. Really, 12 hours??? Thanks Rogers. Geeze
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Beth
(@Mommahops2) reported
@Rogers NEVER again!
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Nathan Gregory
(@Litts2020) reported
@RogersHelps There has to be a more efficient way to make changes to my account through telephone that the insta chat cannot service. Was just on the phone for over 2 hours and was not satisfied with the end result/price of the package.
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D.
(@lipstickntravel) reported
Please advise on why my Internet is down… the ignite modem is flashing the orange light. @RogersHelps
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Stephen Cook
(@scook3) reported
@Rogers @Rogerstv20 WTF??? 9 hours no signal on the best football day of the year #urgh
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Kelly Chan
(@kellychan360) reported
from
Toronto, Ontario
@Rogers no internet all day, 3 calls, 3 different associates, NO HELP! Went to store for replacement modem got one that also didn’t work. Inconveniences, waste of time, waste of money!
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Toronto Designers
(@Susan_Abramson) reported
@RogersHelps @GoDaddyHelp - you are both saying each other is the the problem for my email forwarding issue - this is the most frustrating thing I have ever dealt with #nohelp!!
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Neetu Virk
(@NeetuVirk) reported
@Rogers Or informed me that if I opt for Ignite instead of moving my old internet, you’ll charge me cancellation. That would’ve been honest customer service, instead of tricking me into signing up for new while springing cancellation charges for old.
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ChelseyBun
(@ChelseyBun91) reported
@Rogers since Monday I've had issues with my internet cutting out. Its fine all day then seems to start around 9pm until at least 2am. Is anyone else having this issue? My TV tries to load and pages can't load on my phone, then it works.. then it stops again..all night.
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Katie 💞
(@k_mclean) reported
@RogersHelps Damn you got me breaking out the ole Internet Explorer 😱 But yes I have tried multiple platforms and 3 different devices, nothing works. Your website broken or something?
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Nᴵᴷᴷᴵ Mᴱᵀᴬᴸ
(@NikkiiMetal) reported
@Rogers 2 seperate employees told me it was lost after being recieved by y'all....not me keeping it or not sending it on time...yet you still have the audacity to tell me y'all be charging me on my next bill...really...so now the customer pays for your mistakes?!
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@creatornorth
(@creatornorth) reported
@Rogers So expensive and crap service
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Jikwon Jung
(@jikwonjung) reported
@RogersHelps We are out of internet service in Willowdale Toronto (Yonge and Finch area)
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jchen
(@Cy888Jchen) reported
@RogersHelps it is so hard to get an online support? Phone waiting queue is 3 hours, live chat is waiting for the past 30 min. Don’t know about Twitter. Rogers suddenly charged me yesterday $514 for an equipment I returned with status as “delivered” 3 months ago.
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FRANK A
(@YYZFRANK) reported
@RogersHelps I called customer support than they said there's no way of removing these it's just normal
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BrokenSunday
(@br0kensunday) reported
@Rogers You have an outage in Cambridge, ON with your Vmedia service provider for the last hour. They say they have no updates from you. Please fix your lines.
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Nᴵᴷᴷᴵ Mᴱᵀᴬᴸ
(@NikkiiMetal) reported
@Rogers and when I mention how y'all gave me tons of stress and anxiety over this, all you can do is apologize? What ever happened to the days when y'all did this for the customer? I didn't realize blaming the customer and charging them money they don't owe was how things went...
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Neetu Virk
(@NeetuVirk) reported
Fool me once @Rogers. Cancelling new residential now. I hope the cancellation charges are worth losing a customer for life (and potentially every home internet person I know). Also cancelling @Rogers internet at my office next week. Absolutely disgusted by the trick billing.
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Alicia
(@CuteBabyBella26) reported
from
Mississauga, Ontario
@RogersHelps your wait times are insane, you changed my billing info without my knowledge and now my bills aren't being paid for 2 months now Horrible service.
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Land of Lee
(@lschiefner) reported
@Rogers hey Rogers. How about stopping the phone spam calls that hack into the network. Got 3 calls in one day. Enough is enough.
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SimonModeraPhotos
(@SimonModera) reported
@Rogers Urgently need to cancel insurance on phone. 3 attempts to call customer service this week has resulted in announced waiting extraordinary length. Shortest 1hr and 54 minutes. My wife uses the phone walked in to an outlet and was told that I must do it. Help Please.
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Stephen Cook
(@scook3) reported
So disappointing. Spent 2 months looking forward to watching @BuffaloBills on US Thanksgiving day, only to end up with NO @Rogers SIGNAL FOR * HOURS. What's happening - in the game, and at @Rogerstv20 ? Geeze
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Tamara Hendricks
(@tamarahendricks) reported
Hi @Rogers. Can someone please call me about my move order? I’ve been bounced from Customer Service to a rude agent in the technical team, who then sent me back to Customer Service and a wait so long I’m afraid I won’t get through before the end of my window. Thanks.
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Neetu Virk
(@NeetuVirk) reported
During WFH in 2020, they changed my residential plan to business. Now at my new home, they slyly offered me Ignite w/o clarifying that I will have to pay cancellation charges for the remainder of contract. Pay cancellation even though I’m still @Rogers internet customer.
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Wasantha Wijesundera
(@wasanthapw) reported
@RogersHelps I can't believe I have to pay extra to watch @bbcworldservice and end up watching My Pillow guy's stupid ad! @Rogers why don't you rename this channel (117 in Toronto) as 'Lots of commercials & some BBC news in between'?
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Neetu Virk
(@NeetuVirk) reported
@Rogers are crooks. Instead of moving my service to new address, they offered me faster Ignite. And now, they want me to pay cancellation charges on the old service. Disgusting business practice of not informing customers of what they are getting into. Shame on you @rogers
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Nᴵᴷᴷᴵ Mᴱᵀᴬᴸ
(@NikkiiMetal) reported
@Rogers first you tell me I didn't send the phone back, which I have proof I did. And you needed 30 days to clear it up. 30 days pass.... Then when I prove I sent it back and y'all recieved it, y'all telling me you actually lost the damn device and need 5 business days!!! Ridic!