Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (10%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Victoria, Calgary, Richmond Hill, Brampton, Vancouver, Winnipeg, Guelph, Saint John, Longueuil, Ajax, Montréal, Mississauga, Newmarket, and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 4 hours ago |
|
Victoria
|
TV | 5 hours ago |
|
Calgary
|
Wi-fi | 6 hours ago |
|
Toronto
|
Internet | 7 hours ago |
|
Richmond Hill
|
Internet | 12 hours ago |
|
Brampton
|
Internet | 12 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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LifestyleDigs (@TheLifestyleDig) reportedJust got annoyed by 2 @Rogers ******** who came to the door and put one of the dogs I'm housesitting into a frenzy. Like I give a **** that Rogers is doing work in the area. You couldn't have just quietly left a flyer for the homeowners to read when they return?
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Lindsay I.R Wiebe (@LindsayWiebeRD) reportedShaw/Rogers never responded to lowering my bill and I’ve even tried chat and calling multiple times in the past. I am in the process of filing a CRTC complaint. @RogersHelps @ShawInfo
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DUHMEZ (@duhmez) reported@UnpluggedRetro @RogersHelps Just tell her to tether Wi-Fi to her phone. It's easy. No problem. There's no reason to lose Internet
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Bianca 🟦⬜️🟥 (@Bbyonic_) reportedTwo days of calling and your system just hangs up because of “too many calls.” That’s not customer service. I need answers. Fix this! @Rogers @RogersHelps
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Donna (@iCruiseify) reported@RogersHelps I have been trying to call Rogers most of the day. Every single time I get hung up on by a recording that says you’re just too damn busy to answer the phone right now so call back another time why so you can just hang up on me again!!!
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quaffer (@quaffer) reportedI have not been able to get to @rogers for tec support in 4 days. I hang on the phone for almost two hours on two occasions and then the call hangs up. Why should any paying customer wait 2 hours for a call to he answered? Obviously not enough people working there. 1/
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Nelson (@ZeroDeckard) reported@JayGenXer @Rogers Horrible service.
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Rohit Kumar (@rohitt25) reported@Rogers I felt cheated as my contract is breached by you - I signed my contracg at $35 and my bill is double. Though, I confirmed with customer service twice and got assurances, but I got charged doubled.
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Ontario Frugal Finds (@OntarioFrugal) reported@ODSPoor @RogersHelps That is really weird! I got my $20 gift card from Dollarama - no problem.
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George Glass (but not imaginary)✌️™ (@shoelettuce) reportedFour times now on different days at different times, @Rogers has told me “we’re currently experiencing extremely high call volume and cannot help, please call again later” and disconnected me. Is this a joke??
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Ed Inburgh (@mjammer31) reported@JayGenXer @Rogers They are the absolute worst
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alleykat (@katsass1) reported@JayGenXer @Rogers Im wlakinf away form them after multiple years their customer service has gone to **** and they'll pricing is unreasonable
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Zhenyu (@Zhenyubgaw) reported@RogersHelps I can't contact the customer support. After waiting on hold for several hours, my call was disconnected by their system
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Terry Murphy (@tyjac2) reported@RogersHelps It seems to back for now What kind of customer service is getting back to someone 12 hours later that’s pathetic
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Good Takes Only (@SmokesIndoors) reportedI'm only going to tell you this once @Rogers @Sportsnet I'm 1/2 the price of Kevin Besika, 1/8 as good looking tho, but damnit I'll be 4x entertaining. People will tune in every week to ask 'Whats this idiot going to say this week, how's he gonna back himself into a corner'
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Dman_67 (@Dman_67) reported@RogersHelps I have a possible fraud situation with your organization…but can’t get through to anyone to help, just get a message that you are too busy and to call back later? Trying to use your chat feature but have 100 people ahead of me. Need some help asap…..
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Прінсеса Саша CHECK MARK (@sasa_prinsesa) reported@JayGenXer @Rogers @Rogers has gone to the shits! My wireless home phone needs to be reset every day in order to make calls. Then the other person complains my voice is gargled!!! Dropped calls on cell and when I call for support I’m on hold for 2 hours then I give up!
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Richard Miller (@Millergram33) reported@RogersHelps I have a malignant brain tumour, your company is not customer service friendly at all!!
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Paul Alberstat (@alberstat) reported@RogersHelps I have been on the phone on hold waiting for tech support for 1 hour, 54 minutes before I got a hold of anyone. Am I the only one that finds this outrageous?
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DavidKoroma.eth (@D_A_Koroma) reportedSo, @Rogers has just given up on human customer service?… This AI hellscape is so frustrating…
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Amrith (@hopingcanadian) reported@RogersHelps Internet down for the last hr and a half. - cambridge ontario. Im on phone and also trying to get hold of someone on chat. No reports of outage as yet. Could you help me in anyway ?
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A Nir (@Zeuxis00) reported@Rogers I have been a Rogers customer for 20 years, and I am extremely frustrated. You have been charging me the wrong amount on two internet accounts even after I changed the plans three times through phone and chat. I have the chat logs where your own agent apologized and admitted the previous changes were not properly applied. I agreed to pay the first 2 incorrect bill trusting it would be fixed, but two months later I am getting the same wrong charges again. This is extremely disappointing. I have been patient long enough. Please fix this properly and make the necessary adjustments. I just want this sorted out once and for all.
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Clint (@clintculture) reported@RogersHelps Your frontline support team already wasted 5 hours 35 minutes of my day. I have tallied all calls and AI chats and there are such long queues that end with being cut off. It is despicable disrespect for your clients’ time and lives. Your CEO made $15.45 Million last yr. HIRE MORE
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Bob Duncan (@BobDuncan9751) reported@XDUB1007 @Rogers Then won't have to listen to worst booth in MLB. Shill-man and Fiddle
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brokencool (@brokencool) reported@RogersHelps Your site says nothing but your tech support message says outage - confusing - can you DM and I can share address?
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Allan 3 (@Agent365) reported@RogersHelps Thanks. If I could solve the problem through the AI agent, I would have already done that through the Rogers app or online. When I pick up the phone to dial Rogers, at that point it should be a human ready to help for issues that can’t be solved through the app or online.
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Jimmy Korderas (@jimmykorderas) reportedWas on hold with @Rogers for 2 hours yesterday before getting hung up on an hour and 20 minutes today waiting to speak to a costumer representative. I don't want an AI conversation. I don't want to email anyone. I want to speak to an actual human to help me with my issue.
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Fred (@FjSaikaly) reported@JayGenXer @Rogers That’s what happens when the farm out their tech support to other countries…you’re lucky it’s only 1.5 hours.
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Charlii (@Charlii_aBB) reported@JayGenXer @Rogers I am at the point where I believe they never had any intention of taking the call you just get put into the abyss of elevator music for eternity.
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SirLuckHomes Real Estate Brokerage (@SirLuckHomes) reported@RogersHelps Now if I try to make my wife a Level One, that process takes 30 days You’re telling your employees and managers that there is a security risk….what’s the risk to my son if I can’t get a hold of him in an emergency?