Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (58%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Markham, Orillia, Toronto, Mississauga, Stoney Creek, Calgary, Ottawa, Kanata, Montréal, Guelph, Richmond Hill, Brampton, Vancouver, Kenora and Moosonee.
| City | Problem Type | Report Time |
|---|---|---|
 Markham |
Internet | |
| Orillia |
Internet | |
| Toronto |
Wi-fi | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Mississauga |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Barrhaven Guy
(@BarrhavenGuy) reported
@CBCOttawa If @RogersHelps or @Fidomobile dare ask me for my ID, which is not a legally enforced requirement, they had better be ready to come outside and cancel my account on the spot. They have no power to ask to see any of my ID unless I'm signing up for something.
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Kris Jardine
(@SnaggleJ) reported
My @RogersHelps just hasnt been the same since the outage. Daily modem resets, dropping randomly, speed throttled. The level of service for someone working from home is just unacceptable @Bell_Aliant ill help with the costs to put in a FiberOp line. PLEASE HELP ME
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🇨🇦 Tom Crinstam 🇨🇦
(@TomCrinstam) reported
So @Rogers wants people to produce ID before going into their stores? Another reason to never deal with them.
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Hare Blix
(@HareBlix) reported
I was hoping to come back this week... but I don't think I can. I'm ready, I'm just not able. Until the issues with my internet are resolved it's just impossible, I can't stream on <2mbs. Hopefully @Rogers can get their crap together but... it's now day 30 of this.
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C
(@crys_lai) reported
@RogersHelps - extremely frustrating experience trying to upgrade my internet service with Rogers. It's been almost 2 weeks with my new modem that doesn't work. Tech came today and advised my order was cancelled without my authorization. Would expect better from Rogers
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Brenda MacIntyre, Medicine Song Woman 🌻😷
(@mswcreations) reported
@FP_Champagne If this is what "improve the reliability of our networks" looks like, I guess we're going back to dialup? Ever since the @Rogers #rogersoutage my Internet has been slow and I'm on one of the highest speed plans with a new extremely fast computer so I can livestream.
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Trash Elder Millenial
(@slaga85) reported
@RogersHelps Confirmation not required, me & all of these other angry patrons in this Starbucks are affected. Starbucks by Bell is keeping up he WFH movement afloat while Rogers pisses down it’s leg and collects $400 a month from suckers like me.
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GandalftheYaY
(@ShandoGnar) reported
Really @RogersHelps. After everything that happened. I forget to pay my bill once (paid immediately once reminded) and you give me a late charge? You really are a terrible company
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No More Con Lies
(@CRE44) reported
WTF @rogers. Can you people get your **** together. Every day the week at least 3 internet outage. People are trying to work. 🤬🤬🤬
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Admiral Fancy Pants
(@hancas123) reported
@RogersBiz **** right off with your Smart city & green agenda technocratic fantasyland malarkey... Ordinary folks don’t want or need any of this craziness, and we don’t give a crap about anyone’s “carbon footprint”. What utter virtue signalling baloney....🤮
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Jonathan
(@Ersatz_cook) reported
@saints_gambit @RogersHelps teksavvy has been at the forefront of getting Rogers and Bell to be less **** about their wholesale pricing and the other price fixing crap those companies have with internet. Beanfield if they service your area should give you basically infinite fast internet for cheap
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PlaysWSquirrelz
(@YoungSquirrelz) reported
@Rogers has to be the worst service provider
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Liam 🍉
(@comradeliam) reported
@NHL **** you. Bring back NHL Live to Canada. @Rogers blows.
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Omacronalicious
(@DaOneandOmi) reported
@Ansovald @Rogers You got 5 days for 1…shut ******** up already, were you hoping for a mortgage payment and a year free?
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HXRDWIRED
(@hxrdwired) reported
@Accelerante @RogersHelps File an complaint with your local internet commission
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Tibalt Ablaze.
(@Ansovald) reported
@Rogers You have enough money to give a donation.. yet won't give your own customers a fair amount for the amount of issues you caused when the outage occurred.
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Christian Lee
(@christianflee) reported
from
Ottawa, Ontario
Hey @RogersHelps - internet up and down in my area for 5 days, have called several times, now tech support says maintenance should look at it in the next few days. Why no urgency?
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Robin Hood: Bold Outlaw
(@BoldOutlaw) reported
@RogersHelps Your first person claimed there was no outage in tge area. No there is. Why doesn't Rogers have a clear outage map online, not through Anna - your bot?
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Nicolas Inostroza
(@Nicolas29502027) reported
@Rogers : "you get free installation" Also @Rogers: *Charges you 165 CAD for installation* Me: "there's a problem here" @Rogers: "Sorry. No can do. It's above 100 Cad"
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Tibalt Ablaze.
(@Ansovald) reported
@DaOneandOmi @Rogers I'm not with rogers but many friends are and some of them lost jobs dued to the outage, one lost a new job, and one lost a loved one due to an accident and they couldn't call 911. Yet they can't even give out a month or even a 50 dollar credit on their customers bills.
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AXEL
(@Accelerante) reported
Yo @RogersHelps been getting bounced around ur support team all morning and no one is actually helping me.
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Omacronalicious
(@DaOneandOmi) reported
@Ansovald @Rogers Is $50 really gonna change any of those things, relying on tech that fails sometimes is our own fault. My bank card wouldn’t work, should I blame Rogers because interact using one ISP? **** happens unfortunately and $50 won’t fix it or a month of service free.
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C
(@crys_lai) reported
@RogersHelps Yes the tech said the order was cancelled. When I called for support, it was transferred multiple times and eventually was disconnected after waiting for over one hour for a resolution. It's still not resolved and I'm now considering switching providers
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Bill Whitehead
(@chilliam1967) reported
@Rogers with your recent outage and your treatment of customers I can assure you that you will NEVER see me as a customer
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mitch
(@mitwel9) reported
@RogersBiz That’s why traffic sucks everywhere. Makes sense now
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Suicidal Politics
(@Suicidal_Gov) reported
@CBCNews If @Rogers didn't screw up every third bill they issue they wouldn't have so many irate customers. I highly doubt it has anything to do with a robbery since everyone uses debit or credit cards at Rogers
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Just a girl
(@mndTiiu) reported
7 scam robocalls in the last 24 hrs. Looks like the @RogersHelps spam filters aren’t working worth a damn anymore again. Also the earth is round and the sky is blue.
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Ashley Price
(@Ashleyprice89) reported
@Rogers I'm totally ok with this as a Rogers customer. May all those souls rest in peace. :(
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GandalftheYaY
(@ShandoGnar) reported
@RogersHelps That would make sense if you could provide a reliable service. It’s just more of a reason to switch to @Bell who actually respect their customer
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Jen McIntyre
(@JenMcEditor) reported
@Ersatz_cook @saints_gambit @RogersHelps Teksavvy uses Rogers' infrastructure. So when Rogers goes down, so does Teksavvy.