Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Scarborough, Vancouver, Toronto, Mississauga, Ottawa, Duncan, Halifax, Dieppe, Kawartha Lakes, Québec, Calgary, Toronto county, Bells Corners, London, and Marathon.
| City | Problem Type | Report Time |
|---|---|---|
 Scarborough
|
TV | 56 minutes ago |
|
Vancouver
|
TV | 8 hours ago |
|
Vancouver
|
Wi-fi | 8 hours ago |
|
Vancouver
|
Internet | 8 hours ago |
|
Toronto
|
Internet | 10 hours ago |
|
Mississauga
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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ridi (@riditweets) reported@RogersHelps You just lost a customer
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Hugo (@19BossMan84) reported@Rogers nothing like calling Roger’s and their automation system saying the are experiencing higher than normal volume calls and than hang up. Great customer service lol
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Stephen (@4thLine4Life) reported@RogersHelps Data works with no issues - but when I call anyone it says international calling is not available
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Michael DelPiero (@MikeDelpieroX) reportedRevenue up 8%. EBITDA up just 3%. Wireless ARPU keeps sliding. Free cash flow looks better largely because capex was cut. Rogers is running harder just to stand still—and you can only squeeze investment for so long before the bill comes due. Reason why $RCI down 4.63% @Rogers
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Shawna R (@shawna_r80) reported@RogersHelps SMS messaging not working since I changed my plan on May 30.
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James Hughes (@JHughes681) reported@Boddy604 @Sportsnet @Rogers Go even further. If you have ANYTHING with Rogers then CANCEL it IMMEDIATELY! If they stall or won’t do it then file complaints with the CRTC and CCAS. Also threaten them with legal action.
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Dogfish Enterprises (@dogfishent) reported@Rogers VERY disappointing interactions this last 2 weeks with customer service. Misleading practices, then apathy to your customer. I think Bell gets the customer unfortunately.
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Michael Gallo (@galloots1313) reported@RogersHelps What busy time? I’ve called everyday for 5 days and 5 hours wait everyday and nobody picks up. Why not just staff people to take care of Rogers errors?
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Nithin Liviero (@nithinliviero) reported@RogersHelps Cancellation of service. Otherwise you guys pickup fast #rogerssuck
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Nomad Crypto (@Crypto1Nomad) reported@Rogers @zachnhso I have no internet for 15 hrs. Called the support line, on hold for 5 hrs. Gave up then called again after 8 hrs, now they don’t have a technician to send till tomorrow so I can’t work till then. What ******** service is this? Why is there a damn AI AGENT AND NO HUMAN?
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Peter Lahay (@lahay_peter) reported@DobberHockey I have a wifi problem at home. Calling customer service. I have been on hold for more than 2 hours so far. Calling @Rogers is like being in a liferaft in the middle of the Atlantic with no flares left. Can’t understand how anyone can stand them.
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Gabriela Cecilia (@gabycecilia82) reported@RogersHelps Here’s the lowdown. Again. June 15. Called Rogers to sign up for a new 24 month bundle. Have an email with start date of bundle June 15. A new modem was sent. I called tech support, they said the new modem was not necessary and to send it back. Done.
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RyanP (@TheRyanP74) reported@Talon_Jenkins94 @Rogers @NHL Can’t believe people pay that for Sportsnet. 5 or 6 different sports channels that show the same programming or blackout the games.
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Wayne (@WJL_GH) reported@thesaleshole @Rogers Drop them - go to freedom mobile. great rates - no hassles. I've been on them for 3 years. Roaming - no problem. Never had issues connecting.
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JayT (@jtersigni) reported@Bell_Support 6 months into my new cell phone service and I'm hit with a plan increase already. Absolutely ridiculous. Customer service tells me my account is too new for a loyalty discount - not too new for a price hike eh? Unbelievable. @RogersHelps - you guys paying attention?
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Snepts’ Skate (@GroeningRyan) reported@Boddy604 @Sportsnet @Rogers The Canucks are going to become irrelevant in this town. No sports talk, means no talk at all. Zero coverage. I’m tuning out. Ozzy’s bone yard has been on in my car since the shutdown. **** em
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May Daze (@DJMayDaze) reported@RogersHelps Other companies don't do that. It's too bad you are the only service in my area.
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Jay Belliveau (@Gruesome3) reported@Talon_Jenkins94 @Rogers @NHL Where can I watch my teams in Canada without sportsnet? It sucks. It freezes all the time or just stops working. Not worth the price at all!
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JMAK FrYrEyesOnly@yahoo.com (@JenFrYrEyesOnly) reported@RogersHelps I have wasted my efforts my time for hours last night and including today trying to get help for your service. Another waste of time no real action to replace what is needed & exists -Bulk #ROGERSaccounts get service !!!! @crtc why not the buildings with rogers cell towers etc??
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ridi (@riditweets) reported@RogersHelps you never have any live agents available calling. You’ve raised my bill twice in the past year while providing horrible customer support and calls not getting through constantly.
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paul i (@whoispi) reported@RogersHelps How does someone get technical support for mobile? Your automated system said “we’re busy” and hung up on me.
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THE ensanimal (@ensanimal) reported@RogersHelps I guess it makes it harder to cancel your services if they won't let you speak with anyone.
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🔋Chin🔋 (@PhatChin) reported@alancross @Rogers Rogers is the worst. I was a loyal customer of theirs from 2007 up until four years ago. Bell is far superior.
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Wayne (@Dr_Of_Style) reported@canadiens_8 @Rogers I don’t subscribe to any service, but for those who have to in order to see their respective teams play… it’s beyond ridiculous. Unfortunately though… it’s the cost of doing business.
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Marie Ottawa (@ottawaretail) reported@Rogers i'm trying to connect with you on the phone and it keeps telling me there too many in queue and hanging up on me that is very rude.
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Chris Knight (@ChrisKnightfilm) reportedSame. Opened a chat window. 50th in the queue. Took an hour to get to No. 4. Then the window said "Your chat session has ended." @Rogers @RogersHelps (Rogers doesn't help)
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MaddietheCat🍁🇨🇦🇬🇱🇩🇰🇺🇦 (@foreverdjm) reported@RogersHelps @kate1woods I'm the OP. Waited for my call to tech support to be answered for 1 1/2 hrs, only for my call to be dropped. This is on and off problem that's been going on for over a year. My internet causes my phones and TV connections to go off and on repeatedly through buffering and pauses.
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GQTREBOR (@gqtrebor) reported@RogersHelps your phone system sucks #feedback ******* just hangs up on me time to switch to Telus
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Kevin G (@snakepliskin02) reported@Boddy604 @Sportsnet @Rogers What about my Roger’s (Shaw) home cable service?
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Noor Osman (@Nurr_Osman) reported@RogersHelps I’m calling this line for 6 months and no one picks! So basically, i can’t cancel this damn line.