Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Guelph, Toronto, Montréal, Brampton, Vancouver, Markham, Oshawa, Edmonton, Winnipeg, Kitchener, Mississauga, Toronto county, Ottawa, St. Albert, and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 Guelph
|
Internet | 12 minutes ago |
|
Toronto
|
Internet | 33 minutes ago |
|
Toronto
|
Internet | 58 minutes ago |
|
Toronto
|
Total Blackout | 2 hours ago |
|
Toronto
|
Internet | 2 hours ago |
|
Toronto
|
Internet | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Donald Mitchell (@vanriderfan) reported@landoncreasy @Rogers @RogersHelps Landon, did you expect customer service from a near monopoly? Silly boy!
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🥢⟭⟬ Into the ☀️ (@HOT7forever) reported@RogersHelps There are multiple ppl in my family and all of house work in different areas and are experience issues. Doesn’t matter if it’s barraheven or Orleans yhe connection is horrible. The phones range from iPhone 11, 15 and 16. We can’t all be having device issues.
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Cristina Aiello (@caiello2) reported@RogersHelps There was no outrage just a technical employee who didn’t want to go the extra mile to help me. TV is fine once I rebooted. Thanks
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Bun (@dogsaremyjam) reportedHey @Rogers I’ve been on hold with CS for 45 mins, after waiting on hold 30 mins to finally get through to someone and have them hang up on me (by accident) and not call me back. Can someone help me?! I have next to no service/reception constantly and don’t know what to do
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Rina Alexis ♏♋♏ (@Rinah75) reported@ImpatienTourist @Rogers Didn't get me anywhere and i spend hours and hours on hold with them. @Rogers has THE WORST CUSTOMER SERVICE IN CANADA. I'll be switching carriers in December when my contract ends!
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RobTheBeaver 🍁🏒 🥓 (@robthebeaver) reported@JayGenXer @Rogers I’ve been trying to call, but the AI just keeps telling me to try again later. Now I have to go to a physical store just to remove one of the add-ons. @Rogers sucks.
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Gram-splaining (@gramsplaining) reported@Rogers Before: "Welcome to rogers..." Press 1121 "Would you like to use the card stored on file?" 1 "OK, I'll just need the cards security code" "***" "We are processing your payment... thank you for your payment" *hang up* Done in 30 seconds Your new AI system is trash
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'Nucknation (@surrey1111) reported@RogersHelps All i can get is Anna. I am sick and tired of her. My PCI is 274 RSRP…..123 dBm Band……2 RSRQ…..-18 SINRO…..-45 SINRI…….-51 Been complaining since i got Rogers. I can’t even play a reel on my phone, it is so bad.I think i should be allowed to nullify my contract with Rogers
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Nimo_07 (@nitz380) reported@RogersHelps I have called at least 16 times in last two days. I want that request to be processed immediately or I would like to cancel my connection
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Sharon (@TheSharonHope) reported@Rogers why is your wifi never working? How am I supposed to work from home now?
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Clint (@clintculture) reported@Rogers @RogersHelps Tally of attempts to get this handled to date: 1) 8 calls to the customer service line, each with no help because you don’t get to talk to anyone. Rogers says there are too many calls and won’t let you hold, they kick you off. 1/x
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Daniel Grice, JD, BA. (Mr) (@dan_grice) reported@princessrica84 @Sportsnet @Rogers It sucks. On the flip side, we’ll have less media initiated trades.
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Unplugged Game Boy (@UnpluggedRetro) reported@RogersHelps my mom has no Internet therefore no more tv. She’s going to call me to talk. Please fix her tv and Internet .
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Terry Ostashek (@TOstashek) reportedDealing with @ROGERS is definitely an exercise in frustration! For a company that relies on it's customers in order to survive, @ROGERS seems ok living on life support!
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Yogen Paudel (@StheetPragya) reported@RogersHelps trying to connect with your virtual asistant; anna. Its a very bad AI. I just want address change, it is costing me over a day.
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Adam (@Adam_LPARMY) reported@JayGenXer @Rogers Happened to me yesterday actually lol I was waiting for “customer care “ they really dont care at all
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JMB (@jmb_photography) reportedHow does @Rogers thank a person for being a customer of 20+ years? They tell them that in order to upgrade their phone and add it to their contract, they have to pay double the amount for their plan. “Cheaper” plans don’t allow for phone upgrades. Do better, Rogers. Such a joke
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Salty Albertan (@FringedCanuck) reported@JayGenXer @Rogers Rogers is a **** company run by a pos CEO
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Terry Murphy (@tyjac2) reported@RogersHelps You can’t get an answer from Roger’s no matter what time of day but they happily take your money for services that are down way to often
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Brian (@Briancobalt) reportedI needed help switching to a new phone, the esim isn't moving. I read all self help stuff but the new and old phones just won't communicate. I tried twice with online chat, getting in the queue just to have my chat ended as soon as it was my turn. @RogersHelps
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quaffer (@quaffer) reported/2 I am locked out of paying services because no one @rogers will help. Unacceptable service. Terrible support. Useless service.
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FARHANA (@Farhana27610134) reported@Zeuxis00 @Rogers Good job keep at them. You pay for a service they should charge you according!
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The Impatient Tourist (@ImpatienTourist) reportedNow. how ******** I have a confirmed email and a shipped email, and the order doesn't exist? @rogers Cool. I call now and finally get someone on the phone. He says the order never happened, let him redo it for me. OK
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Randal (@RandalDucharme) reported@JayGenXer @BrendaShawPEng @Rogers They do it in purpose to make it harder to receive service or cancel your plan. Can't cancel if you can't get through.
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Tanya Gil (@yiya2110) reported@RogersHelps Is there an internet outage in Edmonton? We're in the west end.
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Lindsay I.R Wiebe (@LindsayWiebeRD) reportedShaw/Rogers never responded to lowering my bill and I’ve even tried chat and calling multiple times in the past. I am in the process of filing a CRTC complaint. @RogersHelps @ShawInfo
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heather (@howisthismylif) reported@JayGenXer @Rogers There is never a situation where this lack of customer service should be tolerated. Complete disrespect for their customers & their time. Rogers doesn’t deserve a single penny from Canadians.
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Macho Dan (@TheMachoDan13) reported@Rogers has to be the worst to deal with or even talk to anyone!! Just had a credit operations agent end a conversation because i said today is technically 5 days from the 23rd, Because they wouldn’t honour an offer!!
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Annie ~ Freedom Enthusiast 🌿 (@westcoastgirl1) reported@LeftyGoodBuys @Rogers well the scammers sound no different than their workers so we will never know
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AvrilNOTLavigne (@avrilchuk6) reported@JayGenXer @Rogers The worst