Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• Wi-fi (13%)
• TV (10%)
• Phone (9%)
• Total Blackout (6%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Brantford, Calgary, Orillia, Midland, Toronto, Vernon, Mississauga, Langley, Stratford, London, Edmonton, Vancouver, North York, Collingwood, and New Tecumseth.

City	Problem Type	Report Time
Brantford	Internet	45 minutes ago
Calgary	Internet	1 hour ago
Orillia	Internet	3 hours ago
Midland	Internet	3 hours ago
Toronto	Wi-fi	3 hours ago
Vernon	TV	7 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brian (@Briancobalt) reported 5 minutes ago

  I needed help switching to a new phone, the esim isn't moving. I read all self help stuff but the new and old phones just won't communicate. I tried twice with online chat, getting in the queue just to have my chat ended as soon as it was my turn. @RogersHelps

• 
  Thoughts When I'm High (@highafagain) reported 7 minutes ago

  @Rogers your customer service is BS. I have been trying to call for weeks now for something your FAQs and AI can't help with, yet everytime you're experiencing "extremely high call volume" and hang up on me. If you're that busy why don't you HIRE MORE PEOPLE!!!!

• 
  Vicky Baum (@vickyrobinbaum) reported 7 minutes ago

  @RogersHelps Hi again - We need more help. We have TSN through a bulk agreement with our condo. Can we access the US Open tennis. If you can't help, can someone from tech support please call us. We will share our phone number via DM. Thanks.

• 
  JMB (@jmb_photography) reported 11 minutes ago

  How does @Rogers thank a person for being a customer of 20+ years? They tell them that in order to upgrade their phone and add it to their contract, they have to pay double the amount for their plan. “Cheaper” plans don’t allow for phone upgrades. Do better, Rogers. Such a joke

• 
  Wil. Y. Hutson (@HutsonWilmot) reported 15 minutes ago

  @Rogers YOUR CUSTOMER SERVICE IS TERRIBLE. Indonesia,@Rogers. And your dictator company should be ashamed of itself. I have been trying to get thru for 3 days to customer service about an unfair charge on my account. This is ridiculous.😡😡

• 
  Abdelrhman Shoieb (@AbdelrhmanShoi1) reported 16 minutes ago

  @RogersHelps This number is not picking up with me as am outside Canada and the one for international calls no one is responding and I need to contact customer services to stop my mobile line as it is charging on me new bills every month and your app and website are not helpful

• 
  Toronto Guy (@doubledouble416) reported 19 minutes ago

  @RogersHelps Was able to reach out to them; they offer is higher than what Bell gave me (and you don't offer/allow hime phone service; if I don't take the full package, including tv; which i don't need)

• 
  Rohit Kumar (@rohitt25) reported 20 minutes ago

  @RogersHelps This is my first bill ever for this particular connection. No way, I have got time to renegotiate the increase in price or option to cancel this account. How irresponsible of business is this, where your policy is violated by system or a person.

• 
  Rina Alexis ♏♋♏ (@Rinah75) reported 20 minutes ago

  @LeafSingh @main_singh Is Fido @Rogers? If so they can keep that. Worst customer service in the country and they're scammers.

• 
  Sydella (@newfiegirlrules) reported 20 minutes ago

  @RogersHelps The pictures were lost in the phone switch over. But as explained for hours in a previous call to customer service. I have no reason to send back a broken phone we pay insurance to replace if damaged. Our phones live in an otterbox or Speigen cases with screen protectors.

• 
  @HolyDegenerate (@RandySaretzky) reported 23 minutes ago

  I will not pay my bill till I get service @RogersHelps you can cut my phone number off as I’m not in country I don’t care!

• 
  Kevin (@kevcpm) reported 24 minutes ago

  @RogersHelps As anticipated. No call back. I’ve had success through this channel - how can you help me?

• 
  Carrie Longbottom (@csboucher78) reported 24 minutes ago

  @RogersHelps This is email from my phone. Works on browsers. All my other emails work. I just can’t send from Shaw says out going server repair. I even reset my password thinking it would help. I do not want to have to delete my account and re add I have a Shaw email - customer & mobile

• 
  Stephen Cunliffe (@scunliffe) reported 29 minutes ago

  @RogersHelps your AI automated phone system is terrible. If the AI hears "Human", you need to send the caller *directly* to a human agent. Anything else is disrespectful and annoying. The "higher call volumes... unable to accept your call" - #Disconnect is bad.

• 
  OUVÈLEKÒ (@TheBigShot2012) reported 31 minutes ago

  @AbdelrhmanShoi1 @Rogers Same here. Trying to contact costumer service and there's no way to get in. This is ridiculous!

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 35 minutes ago

  @RogersHelps @Rogers never got back to me in a week, so I am canceling my services with them this weekend unless they offer me a cheaper plan. Oxio is looking good right now.

• 
  TML Bro (@1987boy25) reported 35 minutes ago

  @Cheeko905 Its gonna be worst thanks to the new 100% owner of MLSE @rogers

• 
  Caitlen (@caitlenxo) reported 38 minutes ago

  @RogersHelps is there an outage in Brampton? Router is flashing orange & also data is lagging extremely

• 
  Andrea JA (@Godblessedchild) reported 40 minutes ago

  Trying to reach you since Monday with no response! I urgently need help with a pending move and need internet to work. This customer service is beyond disappointing. Someone needs to contact me ASAP! @Rogers

• 
  GoJays (@GoJays) reported 48 minutes ago

  @RogersHelps I’ve been trying to get through to someone on the phone for 3 days and the system keeps telling me to call back. The automated chat on your website can’t help. What kind of customer service is this??

• 
  Zulissima (@ZulmaJ) reported 49 minutes ago

  @Rogers so terrible that I have been on hold for the last 3 days for over an hour each time and still not able to speak to someone. 😖

• 
  TheChefTrevor (@TheChefTrevor) reported 51 minutes ago

  Hey… @Rogers… Remember when the @BlueJays were that close to winning the World Series five times last fall and failed every time? Yeah… let’s rewatch all of that **** again so you can sell more phones and Internet contracts! ******* idiots! #TheBlueJaysWay

• 
  KIRO Service Consultation (@ampharan) reported 53 minutes ago

  @RogersHelps we closed our account in October 2025, finally got our refund then you decide to bill us for roaming. What is your problem?

• 
  GoodMorning 💋♥️✨❌⭕️💫👠 (@LJW61) reported 57 minutes ago

  @RogersHelps I called to let Rogers know and they want to have me wait around for three hours and charge me $75. If I’m not home will they come and fix a box of which I am just giving them a courtesy notification and do not need someone to attend my home and it’s not attached to my acct.

• 
  fd (@7435078622887f) reported 59 minutes ago

  Not a single Canadian on the @BlueJays send the ******** back to the United Stupid of America and turn the @Rogers center into a dog park and let them **** in it just like the players do.

• 
  etaimz 🇨🇦 (@etaimz) reported 60 minutes ago

  @Rogers just severely nerfed its rewards program. If you were a loyal customer and accumulated $1,500 in rewards, they are now worth $1,000. This must be some kind of a record. Is @Rogers going to make it right with its most loyal customers?

• 
  Patola EsHOEbar (@PabloEsHOEbar) reported 1 hour ago

  My @RogersHelps @Rogers wifi being down almost every week and them not doing anything about it and me still paying full bills when I can’t even work from home anymore and I’m already maxing my mobile data because I’m just working from home via hotspot now is infuriating.

• 
  ARKN (@imaginovationz) reported 1 hour ago

  @Rogers I would like to file an official complaint against 'Youssef - Rogers specialist ' Reason being : He did not resolve my issue, he did not provide me an explanation of my questions and he has ended the call without. This is unacceptable . Rogers has been unfair in most of his billings and they charge customers left and right - with 0 visibility on how to raise a dispute.And on top of it, their specialists behave in this unruly manner, when customer complain about this unfair billings. Is Rogers out to loot their customer money ?

• 
  BURNSY99 (@rgross36) reported 1 hour ago

  HEY @MAPLELEAFS fans. YOU wonder why #LEAFS ticket prices are SKYROCKETING this year?. Ya see their HAPLESS OWNER @ROGERS spending BIG $$ on BELOVED @BLUEJAYS. I mean a HALL OF EXCELLENCE WTF? So HOCKEY fans PAY the BILL. Thats all LEAFS are good for anymore. MILKING HOCKEY FANS

• 
  Cristina Aiello (@caiello2) reported 1 hour ago

  @RogersHelps There was no outrage just a technical employee who didn’t want to go the extra mile to help me. TV is fine once I rebooted. Thanks