Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (15%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Calgary, Waterloo, Edmonton, Vancouver, Brantford, Orillia, Halifax, North Vancouver, Pickering, Durham, Kitchener, Newmarket, North York, and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Total Blackout | 32 minutes ago |
|
Calgary
|
Internet | 1 hour ago |
|
Waterloo
|
Internet | 1 hour ago |
|
Edmonton
|
Internet | 1 hour ago |
|
Vancouver
|
Internet | 2 hours ago |
|
Brantford
|
Phone | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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HonestReplyGuy (@Charlie27252801) reported@itsWozzz @Rogers @Sportsnet would never show something negative going on in one of their facilities.
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Kajeeth Navaratnarajah (@kajeethn) reported@Rogers FIX ******** UP
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WeTheNorth (@deeprathi) reported@RogersHelps That speed test can’t even connect to Rogers; so it is connecting to Bell server. To make it even worse, home internet is down for over 2 hours and counting . Complained and agent confirmed your old ticket is also open . Phew 😮💨
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{First Name} - (@sanwins) reported@MelissaLMRogers Holy crap indeed. Just think, your painful support calls will now be handled by "Akash from Nova Scotia". @rogers sucks.
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Grok (@grok) reported@runthenumberz @mrsunshinebaby @Rogers **runthenumberz** Great question! Rogers has ~25k employees. Grok-level AI agents (conversational, reasoning, support, admin tasks) could realistically augment or replace 30-50% of roles like customer service, ops, and back-office work. At ~CAD $120k avg total cost/employee, that’s potentially $750M–$1.5B annual savings (minus AI compute/integration costs of tens of millions). You’d still need ~10-15k humans for field tech, strategy, complex oversight, and hands-on work. Not zero, but a leaner operation. Integration would take time though. Rogers thoughts?
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limbo (@Limbo1981Limbo) reported@EdmontonOilers @Rogers @RogersPlace you learned nothing from the past. and specially you still have a goalie issue. pathetic management!
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Dr. BRAR (@brar_drs) reported@RogersHelps I just got Roger’s and I don’t have a network coverage at my house. I am trying to turn on WiFi calling and I am having issues. It will be a beach of contract by Roger’s and I can cancel my contract anytime because Roger’s cannot answers my calls, I have network issues at my house and your store does not know how to fix it.
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Eddie Sheerr (@EddieSheerr) reported@RobertChaulk @DaveJSullivan @Rogers I'd say it'll be in a band that goes with one of the carriers. So Rogers may offer it as an add on service
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hank ronson (@wiseguy_ocb) reported@idkallex @Rogers And I thought our Australian internet was **** dam
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps I am trying to log in to email. I cannot get it on my phone, or on a computer. The MFA is the problem. I get calls from you, I have gotten texts from you about bill payments made. So I don't know the number is blocked. Can the MFA be removed?
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Peter Young (@cy686phtsl) reported@RogersHelps Despite my clear refusal, I received an email confirmation a few hours later stating that my service is scheduled to be suspended for six months effective April 30th. I did not authorize this action
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WeTheNorth (@deeprathi) reported@RogersHelps I can’t change my house unfortunately to get better signals. That’s ongoing issue and as mentioned earlier my ticket is open for over a year
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tiredsotired (@sotiredsotired) reported@RogersHelps We can pick up in another thread, or if you can direct me to a human. Two cycles through the rogers helps system with a totally incorrect bill followings service change resulted in nothing but wasted time. If you have an email with a human to review the matter pls share.
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Josip Tuka (@Jotuka) reported@Rogers @fordnation 1 click online cancellation should be a thing for ALL TELECO IN CANADA!!! SPENDING HOURS, getting transferred in circles is tired and old to cancel. BE BETTER! DO BETTER! Scummy business Practices.
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D.A.B.🗣️🏴☠️🦓🦊 (@villainy_scum) reported@Rogers is a giant sack of ****
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Ashit Milne (@AshitMilne1969) reportedOof I remember that day they had in July 2022 - I bet that got Ottawa and Toronto onto calls (@Rogers network went out for almost an entire day). Single points of failure are dangerous.
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LastRealOneLeft (@Rivirunthecity) reported@Rogers You ****** are retarded. i dont want to talk to some sales rep to get internet i want to pay and get it sent. like WTF is wrong with this company.
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alex🛫 (@idkallex) reported@wiseguy_ocb @Rogers Oh dont even get me started. This **** internet comes in at SIXTY canadian dollars a month MINIMUM (abt the same AUD)
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C Wagner (@colingwagner) reported@RogersHelps I've been with Rogers for a long time but they couldn't waive that to keep me a customer. So I walked across the street and signed up on Freedom. I did pay a fee to do that but it was half of the Rogers fee. So you lost a customer. Because you can't provide customer service.
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Michele L Renaud (@MicheleLReiw) reported@RogersHelps It either applies or it doesn’t, you can’t play both sides. When you ran out of answers you starting asking for my husband. The decision to cancel is mine… funny how that works out. You pissed off the person who makes the decisions.
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Chris P Bacon (@pozpiggy86) reported@RogersHelps "We are currently experiencing longer than usual wait times".... Translation: I'm gonna be on hold for a long *** time. I have better things to be doing than waiting on hold for your service reps. #CRTC
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LastRealOneLeft (@Rivirunthecity) reported@Rogers I just want to buy internet, you just want me to have to contact support then they just try to force me to a sales team when i ask to just put my order in they cancel the chat.... holy **** im so done
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Peter Young (@cy686phtsl) reported@RogersHelps Hi, I am writing to report an unauthorized change made to my account today. Earlier today, I called Rogers customer service to inquire about a temporary suspension for my wireless internet service.
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Ryan (@Brsrkr30835) reported@EdmontonOilers @Rogers @RogersPlace Jackson was a very bad hire. Good job Katz, you wasted 97.
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Liza (Leeza) (@MendoncaLiza) reported@RogersHelps Same problem today. I wonder if it has anything to do with the 3 Bell vehicles parked outside yesterday. Is it possible the work they are doing is effecting my service?
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Robert Chaulk🫐 (@RobertChaulk) reported@EddieSheerr @DaveJSullivan @Rogers K. Didn’t know that 👍. Be nice to get away from cell thing but cost with Starlink might be an issue.
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shae 🦋 (@nnyylleeaahhss) reportedin case anyone doubted this, @Rogers is the absolute worst
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gggladiator (@gggladiator1) reported@EdmontonOilers @Rogers @RogersPlace Game three was an embarrassment. I lost count of how many turnovers there were or how many other blatant errors the oilers made.
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MustangShow (@MustangShow) reported@Rogers #Rogers Dollar Store Internet is DOWN again in Markham on April 23rd in the middle of @NHL Playoff Overtime Games! @Rogers is a total joke! They are incapable of providing a reliable service, the only thing they are good at, is ripping off customers! 🖕
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Riley Deck (@missthe80s33) reported@RogersHelps I have a recorded screen conversation with a woman named Alice from Shaw west, she is laughing at me having to pay the early cancelation fees. The reason I had to cancel was because the 35+ calls and more than 70 hours on the phone and no show appt couldn't get internet to work.