Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (58%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Vancouver, Victoria, Sherwood Park, Edmonton, Saskatoon, Montréal, Surrey, Scarborough, St. John's, Sechelt, Calgary, Ottawa, Halifax, and London.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Wi-fi | 4 hours ago |
|
Vancouver
|
Internet | 7 hours ago |
|
Toronto
|
Internet | 7 hours ago |
|
Toronto
|
Internet | 8 hours ago |
|
Victoria
|
TV | 8 hours ago |
|
Toronto
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Jodi Lanzarotta 🥅🏒 (@JL8282) reported@REWoman That’s just wrong!! We now have to take a day off work to call Roger’s due to their lack of customer service. Completely unexceptionable! Do better @Rogers
-
Carl Perkins (@Stagger1Lee2) reported@RogersHelps @SuckMySocks12 This is a nationwide issue. I couldn’t watch the World Cup and all my other recordings the sound was going in and out. Terrible service
-
firoozeh tale (@firoozehtale) reported@Rogers I've spent over 3 hours on phone since Saturday to schedule installation of my Roger's internet modem. It's been a horrible experience so far. I'm basically paying for internet that I've not received yet, and don't know how long more I have to wait for an agent to respond.
-
Chris Conley (@ResearchChat) reported@Yuvrajsv1rk @Rogers Having the exact same issues with @Rogers 2 hours on hold (which appears to be the time limit for their hold-status) and then told by the automated voice to call back another time and disconnected. Did you get anything resolved?
-
monk (@boredomtoday) reported@tim_whitey @JohnnyGiunta_ @Rogers This guy actively wants to **** the home run dragon, and he’s a corporate shill? Are you braindead?
-
🇨🇦Queen Ruby🇨🇦 (@QueenRuby88) reported@jayjimshier @RogersHelps Cancel your rogers accounts please Im warning you
-
caddy (@Caddy519) reportedHey @Rogers how come by elderly mother needs to be on hold for 90 minutes almost every single day with you because her cable is out? What kind of service is she paying for. This is disgusting!!
-
pat taylor (@pattayNoTrump) reported@Rogers why is it so freaking difficult to get support from you guys, I have had zero access to my email for weeks and no support from you, looking at changing my internet options as your company sucks!!!
-
ਯ (@Yuvrajsv1rk) reported@RogersHelps Hey Eric, im unable to reach to them. Please contact me in my dms, I really need this issue to get fixed as soon as possible.
-
ਯ (@Yuvrajsv1rk) reported@MikeDelpieroX @RogersHelps @Rogers Thanks Mike, I think so I have to go with CCTS. Im so disappointed with the service even after paying the high price for higher speed. Well, that’s what happens when there’s no competition.
-
Randi Temple (@randers_14) reported@RogersHelps You do not service the area I am moving too. I tried cancelling and hit road block after road block. Really disappointed after being a customer for so long.
-
change is good (@michelle_tom) reportedHey @Rogers - I used to be a mobility customer, had a better offer from a competitor and you guys refused to match it. I switched Do you think hiring a monkey who cannt speak English will win my business back? 🤡🤡🤡
-
RivvyGenX ✡︎ (@RivvyGenx) reported@LoveMy7Wood @Rogers I have had both Bell and Rogers. Altho Rogers was a pain to get setup the service is 100 times better and 1/3 of the price.
-
Jeremy Stewart (@decstewartje) reported@RogersHelps @vandana_bhalla How about stop buying out your competition to the point where you have no capital left and need to lay off ALL your Canadian support team and move support overseas?
-
Miranda Loberto (@peaches71_00) reported@Rogers I waited two hours on hold for technical support only to be told by a recording that my call cannot be answered at this time and hung up. Beyond frustrated.
-
𝚃𝚛𝚊𝚟𝚒𝚜 𝙾𝚠𝚎𝚗 𝙼𝚎𝚑𝚛𝚎𝚛 (@travismehrer) reported@RogersHelps Yes and for 3 days I have been told that they are “letting maintenance know” because they can see on their end how bad things are.
-
Dean Rohrer 🇨🇦🇬🇱 🇺🇦🇲🇽🇵🇦🇪🇺🐘😷 (@wdrohrer) reported@RogersHelps Stop trying to pass the buck! I was a Shaw customer years and never received a single marketing call. NOT ONE. Since @Rogers acquired Shaw the calls starting coming and won’t stop no matter how many times I have requested them to cease. You need to lose your license!
-
Jessica (@SuckMySocks12) reported@Rogers having a connection issue?! No! Say it ain't so! Seriously, again I ask, what is the point of doing your nightly updates if **** like this always happens? These "updates" obviously do diddly squat.
-
🇨🇦Mav3rick97 🇨🇦 (@Mav3rick97) reportedMy cable cuts out with like 4 mins left in the CFL game. **** you, @Rogers
-
🇨🇦Queen Ruby🇨🇦 (@QueenRuby88) reported@RogersHelps @missunderstxxdx Rogers is a bad company no one sign up with them please we need to make them quit or go bankrupt
-
Gecko444 (@Gecko4441) reported@REWoman @Rogers They honestly don't care. They call me serveral times a week looking for somebody else (I'm not even a customer), and I keep telling them they have the wrong number. They have been telling me they'll take my number off the list for a over a year. Every call is an Indian jeet.
-
Kay (@callmeaskayra) reported@RogersHelps I can’t even connect to a live agent for 11 days. Today I just connected to one and they said because of an internal system issue they cannot access to my account. I’m paying money for my internet and I cannot use it
-
Jo-Jo 🇨🇦 (@JoJo1135) reported@RogersHelps It's happening more frequently lately. Mostly sound issues and sometimes network error issues appearing while trying to watch news stations like CTV.
-
firoozeh tale (@firoozehtale) reported@RogersHelps @snake__rat I've spent over 3 hours on phone since Saturday to schedule installation of my Roger's internet modem. It's been a horrible experience so far. I'm basically paying for internet that I've not received yet, and don't know how long more I have to wait for an agent to respond.
-
Ali R. Tariq 🍉 (@alirtariq) reported@Rogers - I’ve been on hold for tech support for a total of 6 hours now (3 yesterday and 3 today) with no light at the end of the tunnel. How does one get in touch with you? How do you not even provide the option for callbacks?
-
MH (@mhthefoodie) reportedGot a telemarketing call from @Rogers they hung up on me when I ask them to address me in French #RUDE
-
SteveSteele 🇨🇦 (@Stevest48366771) reported@REWoman @Rogers Rogers is the worst. As much as I complain about the cost of Bell, it's never gone down. Not once.
-
A (@AJG2977) reported@Rogers HEY! **** YOU CLOWNS FOR WHAT YOU HAVE DONE TO CANADA! Did any of you absolute ******* morons ever consider moving your sports talk stations to FM instead of nuking them? ******* RETARDS
-
John Homan (@_JBH8) reportedIn case you're wondering about your Internet, phone service or TV service not working, flooding has created issues for @TELUS customers in the downtown area and for @Rogers customers, in the Greisbach, Londonderry and Beaumaris lake areas. Check their websites for more details #Yeg
-
Zara Smiles (@ZaraL) reported@Stevest48366771 @REWoman @Rogers Both Rogers and Bell is down for me now. At least at bell I got a customer service representative trying to fix it. 2 hours on hold with Rogers for an automated voice to tell me to call back later.