Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Calgary, Brampton, Oshawa, Vancouver, Hamilton, Surrey, Saint-Hyacinthe, Burnaby, Montréal, Saskatoon, Newmarket, Guelph, Scarborough, and Summerland.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 19 minutes ago |
|
Calgary
|
TV | 2 hours ago |
|
Calgary
|
Internet | 2 hours ago |
|
Toronto
|
Internet | 4 hours ago |
|
Brampton
|
Internet | 7 hours ago |
|
Oshawa
|
TV | 8 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Michael DelPiero (@MikeDelpieroX) reported@KobiCasey @RogersHelps “Please DM us” = the scripted AI bot response loop. 5 months, no refund, endless hold times, and public replies pretending to care while the real support disappears in private DMs. If Rogers wanted to help, they’d call the customer directly. #Rogers
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Mala Moragain 🇺🇸🇨🇦 (@MalaMoragain13) reported@BudgetOrganics @TorontoPolice @Rogers I suppose you didn’t read the full post then. I have records of Roger’s telling the CRTC it was by police direction. Maybe I wasn’t clear on that point? Either way, I never authorized a device protection program with Rogers. They activated at the insistence of cops with an agenda
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BrianM (@briangm11) reported@RogersHelps - First time ever, we've been stood up by your technician. Appt window was noon-4pm. No phone call either. What next? Suppose I need to spend another hour or so calling your "support" line. Ironic the only call received today was from Bell Marketing.
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Tom Canadien (@tom_canadien) reported@Sportsnet @rogers All the lemmings in Southern Ontario will put up with this crap.
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Elizabeth Bryant (@wheelgirl77) reported@RogersHelps The outage page is working it says there isn’t one in my area or at my address but my service is down the modem is blinking yellow and I’ve done a complete reset my unplugging the modem from its power source and plugging it back in and it’s still down.
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Brad (@BallKnowerBrad) reportedHey @Rogers @Sportsnet fix your audio - this is the Eastern Conference final not an Ottawa Senators game #gohabsgo
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Dave Turnbull (@TurnbullDave) reported@RogersHelps That’s the problem, outage was never listed on your website even though my app said there was an outage in my area. You guys need to do a better job of communicating - can’t direct people to a website that doesn’t offer any insight.
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BrianM (@briangm11) reported@RogersHelps Apparently having no other option, called your Tech "support" again. I've been on hold for 81 minutes and counting.
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Canadian Buckeye (@BuckeyesandHabs) reported@BallKnowerBrad @Rogers @Sportsnet It was horrible last night.
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Mark Puddephatt 🐝🇬🇧🇪🇺🏁 (@mark_pud) reported@Rogers outage in Richmond hill, ON for 2 days. Your outage tracker just updates the fix eta by one hour each hour. Useless without a proper eta
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Kaykay (@kskytte) reported@RogersHelps Good morning! Yes I have, a week or two ago. The person reset our modem on your end and said that should help. It did for a bit but I’m back to unplugging my modem to get things to work.
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MACK A (@mack1971) reported@RogersHelps I can’t do this man.. I need to speak to people not text my issues … thanks for not helping .. ask me for my phone number in DM and call me if you want to really HELP
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Joelien Jose (@joelien) reported@RogersHelps Outage in L5W 1H5 area. This happened last month too. Seems like a neighborhood issue and more widespread
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Peter Menzies (@Pagmenzies) reportedEven Phil Lind used to complain to me about @Rogers customer service. Lord, hear my prayer.
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Carol (@zephryus47) reported@CTVdavidspence @Rogers Been there done that. Telus is just as bad
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MACK A (@mack1971) reported@RogersHelps Your agents ? You mean there’s more than one, it sure doesn’t look like it . Service on my cell phone sucks , called about the same issue a couple of months back and was told issue was solved as the reset network settings , same BS is happening again… give me some guidance YC
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Ari 🐸 (@taurit00) reported@Rogers your service is a ******* nightmare
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@thenameisdlo @Rogers It’s gone downhill because Roger’s laid off most of its customer service staff last year and contacted out to jeets who don’t know what they are doing from a 3rd world country.
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PoolBoy🧲🌊🐙🐬🐳 (@JTown604) reported@Rogers Your customer service, and fraud dept are brutal to deal with
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Michael DelPiero (@MikeDelpieroX) reported@wheelgirl77 @RogersHelps @RogersHelps is an unverified AI chatbot account with no verification checkmark. It will keep sending scripted replies, but no one is actually going to call you back to help. If you want a real human response and actual accountability, file a complaint with the CCTS instead.
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Chiranjeevi Nagiredd (@chirutweet) reported@RogersHelps Yes my account is set up now. I just have issues with my activation charges.
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Procrumpets03 (@Procrumpets031) reported@VTuberASMRFan @Rogers sign her, so we never have to watch Lennyn Sosa take an AB again
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Dodie (@michifme) reported@RogersHelps 1st never was asked about being former shaw customer and now even your app won't load. Been kicked out of support chat too. Now just give me a link or phone number to get someone here to bring new equipment or someone to call not chat with
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Paul Butchard (@Bouch87) reported@RogersHelps @BradenScheck Can you assist my 75 year old mom who has been out of internet and tv for days!! No help from anyone @Rogers. Please send a dm so we can get this resolved ASAP!
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Adam ⚾️ (@GradyTripp00) reportedWhat an absolute shitshow the @LiveNationON @Rogers @Rogers_Stadium venue is. I’ll NEVER go to a show there.
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Yogi (@TheYogiPatel) reportedJust to inform you guys @Rogers - if a real human is reading this. Your online customer services need to include real humans. The AI assistant doesnt resolve any issue. I have to now visit a nearby outlet to get my issue resolved.
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Jay (@jjfromthebl0ck) reported@RogersHelps C213408415 How much longer until internet service is restored in my area
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Storm Silvawalker 🇨🇦 (@StormSilvawalk1) reported@RogersHelps Well, I tried again. I've been watching for the network operator but the option is never there. Both myself and my partner have the service and bought a plan with it specifically and are pretty disappointed.
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David "Stargate Genius Leader" Hewlett (@dhewlett) reportedNot if you've got the wrong address as we've been trying to explain to your tech support...end day back on hold waiting for you, @Rogers!
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🇨🇦 Budget organics (@BudgetOrganics) reported@MalaMoragain13 @TorontoPolice @Rogers Mala Roger’s does not need to be told to make a copy of your cellphone. At all times Roger’s is watching, recording and see every single thing done on the phone as long as it’s on the network. It stores years of this perpetually and it harvests your data all day every day