Rogers Outage Report
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 04: Problems at Rogers
Rogers is having issues since 01:20 PM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (57%)
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Wi-fi (14%)
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TV (13%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Montréal, Toronto, Edmonton, Calgary, Guelph, Gatineau, Kingston, Creston, Hamilton, Labrador City, Mississauga, Brampton, Bolton, Vancouver and York.
| City | Problem Type | Report Time |
|---|---|---|
 Whitby |
TV | |
| Montréal |
Internet | |
| Montréal |
Total Blackout | |
| Toronto |
TV | |
| Edmonton |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Amy McCarthy
(@AmyMcCarthy28) reported
@RogersHelps what is going on with the service on the east coast of NL???
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Samosa Joe
(@Obi_Two_Kenobi) reported
This @Rogers commercial is stupid. BTW. What does The Lone Ranger have to do with Christmas?
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jason
(@durhamguy2019) reported
@RogersHelps Internet is down AGAIN. exams tomorrow and I am up at 1am trying to get this fixed. errors on the app and myrogers.
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Corey
(@ownedcorey) reported
@RogersHelps Are there service issues in Newfoundland today? Wireless internet and TV have both been down for a good portion of the day.
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Josh JoCo
(@Joshyco56) reported
@RogersHelps At our wits end with Rogers. After each manager and CSR we have spoken to told us a different story why our internet cuts out, we tried to cancel our services. We have been hung up on, placed on hold for hours on end, we have had enough. We tried to cancel, and….
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DonaldSmokes
(@DonaldMoulton) reported
So glad for disney+ having the download option and my phone being able to cast to the TV cause having no internet sucks @Rogers
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Kerry
(@_KerryEM) reported
@RogersHelps @Rogers And if the videos were key, why weren’t they provided at cutover? So much has changed, with no instruction it’s overwhelming for her, and she’s been in tears more than once. A very poor experience.
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skits king
(@Skits_Kingyt) reported
I wish I could stream the update but because @Rogers has some of the least consistent internet stability it keeps shooting my ping from 60 to 500 and ends the stream 😐
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WyT
(@dirtnastypointO) reported
@RogersHelps my condo building is on a group plan for Rogers ignite Wi-Fi and it isn’t working. Tried rebooting the modem, nothing is working. Tons of people are having this issue. Please help
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aaron
(@mr_aaron_h) reported
@RogersHelps is there an outage in Barrie?
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Jeremy McCall
(@jmccall54) reported
So back in July @RogersHelps as part of the nationwide outage promised billions of investment in better structure. My internet has gone down while working from home Friday, Monday, AND today. We need more accountability and competition in Canadian telecommunications.
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Jeremy McCall
(@jmccall54) reported
@RogersHelps Your virtual assistant already confirmed the outages. If you’re not offering me a bill credit for three workdays worth of a lack of internet service then I don’t see a point in DMing you
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Rkn2559
(@rkn2559) reported
@RogersHelps 1/2 why can’t I get to speak to anyone from Rogers? I called Billing and they were the only ones who answer almost immediately.But they can’t deal with the fact that Rogers has billed me for services I no longer have. You seem to have no problem staffing this area.
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Sean, Nickname "Goody"..........just a dude.
(@bignumber55) reported
Paying for gigabit internet with @Rogers having issues since May multiple techs confirm receiving less than half the speed I pay for, contacted Rogers multiple times to be told my issue has been escalated to engineering received a text today saying "issue may be resolved"1/2
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Billa
(@hello17755) reported
@RogersHelps can you please improve customer service as I have tried to call 611 and every time it tells me you have to wait for 30 minutes approximately. Difficult to wait so long for seniors.
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A.
(@konbinisushi) reported
@RogersHelps is there an internet outage in Markham, ON?
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Proud Canadian 🇨🇦 🍁
(@Aegg527) reported
@ElonTWATWAFFLE @aschan @RogersHelps We finally switched to Bell. We got fed up with the disruptions and horrid service.
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Brentus
(@Brentuskun) reported
@RogersHelps Dudes, your customer portal is down. I can't log in via the app. I can't log in via a browser. What's the stat on this?
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Joshua Henry
(@joshuakhenry) reported
@RogersHelps @Rogers - Hi, we have Rogers Ignite. Many of the services stopped streaming yesterday (example SportsNet Stream). Can you please advise how/when they will be fixed and if we will be provided credits for the disruption in service.
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Isabelle St-Amour
(@istamour) reported
@RogersHelps I’ve called tech support Friday, yesterday and today. It is supposed to be restored today.
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Jeremy McCall
(@jmccall54) reported
@Abbi_Lez @RogersHelps Haha we have a routine down now. I report it through their site, they confirm it, I get an email at 10 pm that it’s resolved, and then we do it all again the next day.
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Abbi L.
(@Abbi_Lez) reported
@jmccall54 @RogersHelps Oh Jeremy. We’re sorry to hear about this. Could you please DM our helpdesk, and we will certainly look into the problem. 😎
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Shawn Millz
(@FamMillz) reported
I’m one more buffering circle away from canceling my @RogersBiz service. The whole reason I went with them was to NOT lose connectivity. 😒
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Luna Alva
(@YoRukiChan) reported
@RogersHelps hello! I live in Barrie and we haven't had Internet since around 6am. I've disconnected and connected my modem but it is still not working
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SS
(@SporadicScorpio) reported
@Rogers this is getting ridiculous. And I am becoming increasingly frustrated with the lack of a solution. Ever since the outage fiasco, my home internet has been horrendous. Im paying outrageous prices for supposed “gigabit” internet service, and on a GOOD day I am capped at
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Kerry
(@_KerryEM) reported
@RogersHelps Hi, we’ve spent many hours on hold with @Rogers & talking to reps. You need a dedicated service for the elderly, if you are going to persuade them to change to #Ignite by saying nothing will change except the cost. No instructions. The Videos don’t cut it. /1
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Midhun Pokkathil
(@MidhunPokkam) reported
@Rogers worst customer service ever. I’ve been a loyal customer for 6 years. Over charge my account for $700. Now, no one is answering my phone. Keep transferring the call and putting on hold since 2 weeks. This is totally unacceptable.
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ItzMaWilletts
(@MaWilletts) reported
@Rogers seriously, step up and do something about robocallers, Protect your customers like me so I don't consider switching to Bell or another cheaper service.
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wendymr 🇨🇮 🇨🇦 🌻🌻
(@wendymrisme) reported
@jmccall54 @Abbi_Lez @RogersHelps So frustrating! Is Start available? They're a Rogers reseller (though increasingly building their own network) but their customer service is awesome. They always went to bat for us with Rogers when we lived in London.
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Big Guy
(@TallGuyy420) reported
@Rogers @DrayvenMF No one wants to talk to a ******* robot… your **** should work IN THE FIRST PLACE