Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 23: Problems at Rogers
Rogers is having issues since 10:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- Wi-fi (15%)
- TV (15%)
- Total Blackout (6%)
- Phone (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Maple Ridge, Vancouver, Calgary, Orangeville, Angus, Oshawa, Markham, North York, Cambridge, Ottawa, Stratford, Prince Edward County, St. Albert, and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Wi-fi | 54 minutes ago |
|
Toronto
|
Total Blackout | 1 hour ago |
|
Maple Ridge
|
Internet | 1 hour ago |
|
Vancouver
|
Internet | 2 hours ago |
|
Calgary
|
Internet | 3 hours ago |
|
Orangeville
|
Wi-fi | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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C Wagner (@colingwagner) reported@RogersHelps You could properly staff your help desks. I shouldn't have to wait 20 minutes to chat to someone online or on the phone. Top notch prices from Rogers and bottom tier customer services.
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ward wilson (@DJWardWilson) reported@Rogers @RogerHelps wanted to watch SCHEDULED GAME - Oilers & Ducks NO CAN DO Sens/ Canes OT is on SN Pacific, people must watch SCHEDULED GAME on another channel - SN West you removed SN West from my line-up in 2024 when Shaw forced streaming on home users EPIC FAIL 😡
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Andres Franco P (@jahbessingss) reported@RogersHelps Rogers Communications, I live in Edmonton, in the Stillwater neighborhood. The area has been without internet for more than 48 hours—we have no internet! No one is telling us when the service will be restored. We need the internet back as soon possible
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MustangShow (@MustangShow) reported@Rogers #Rogers shitbox Internet DOWN AGAIN in #Markham! Enough is enough! #CancelRogers let's get it trending! @ROGERS 🖕🖕🖕🖕🖕
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Shreyas S (@Shreyas87139893) reported@RogersHelps @RogersHelps Network showing SOS for one of lines. Store could not help. Asked me to call tech support. Been trying for 10 days to get hold of 1 agent. Cant call, cant text, cant use data. And i am paying for that line. Very bad service provided.
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Chevy the Golden (@chevy_GRR) reported@Rogers your online chat is garbage! 4 times I’ve been cut off today with no ability to reconnect! Do better!!!
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Peter Young (@cy686phtsl) reported@RogersHelps Hi, I am writing to report an unauthorized change made to my account today. Earlier today, I called Rogers customer service to inquire about a temporary suspension for my wireless internet service.
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Pain (@16tobeijing) reportedORGANIZATION FIRST **** HOW THE PLAYERS FEEL SIT THE STUPID ******** @keithpelly @rogers @MLSE
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scott cooney (@ScottyC27) reported@RogersHelps Is there internet down in east york woodbine and danforth
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Jeremy Hainsworth (@JeremyHain68748) reported@Rogers my account continues to be a complete mess with bills inaccurrate, communcations a nightmare and me not knowing what the real status of my account is because the billing hasn't been fixed for new address. I'm probably in danger of having my serevice cut off. Please fix.
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Gobi Anpalagan (@beem3er) reported@Rogers Then I’m told to call back in 2–3 hours—no option for a callback either. Paying premium prices, but this definitely isn’t premium service. @Bell be seeing a new customer in the near future
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MustangShow (@MustangShow) reported@RogersHelps #Rogers Dollar Store Internet is down AGAIN in Markham!! @ROGERS 🖕
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tuart onkhouse (@onkhouse) reported@RogersHelps login to what? i got a phone a number that trans to roger thats it no other ibfo
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mikepop3 (@mikepop31) reported@RogersHelps They dont have my phone number and the tracking link doesnt work.
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Darren Gudmundson (@BrianOakely) reported@Rogers You won't even let me cancel my account without going down to one of your franchise stores. I will try your latest link when I get back.
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Les Knight (@KnightLes90454) reported@RogersHelps Your online support tells me to call ! But I will try again in a bit 5 hrs so far
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Michele L Renaud (@MicheleLReiw) reported@Rogers you actually have no concept of customer service. I have been waiting 2 weeks for a modem and have yet to receive it. In Montreal, not in the middle of nowhere…. Montreal.
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sharp edge picks (@sharpedgepicks) reportedThe @bluejays are 3-12 in April and now 6 below 500. This is the worst they’ve been in a couple years. @rogers couldn’t imagine boos reigning down at the dome but I’m expecting it when they are back home next weekend.
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lori (@Stargazer600) reported@RogersHelps @notVERYhappy26 Fix your phone number cant get threw
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Aileen O (@AileenMAO) reported@RogersHelps @Sportsnet the unhelpful tech support just yold me "if you want to watch the complete game, record it". THEN WHAT IS THE POINT OF HAVING THE GAMES "ON DEMAND"? It is WILDLY false to advertise, and have people pay for, cable packages that include "on demand" replays of nhl games
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Onesiphorus 🟪⬜️🟩 🇬🇧🇨🇦 (@Caro_WiserNow) reported@RogersHelps Too late. I'm cancelling. It's been going on for two weeks and the "help" techies tell me they've fixed it. No use for this anymore with my current deal ending in three weeks.
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Chris P Bacon (@pozpiggy86) reportedSo it has now been almost a full 24 hours that @Rogers has been down and every time they have given for service restoration has come, only to see that they have extended the deadline. This is NOT a way to make a good first impression with a new customer. I want service credits!
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Ex boyfriend🤽🏽♂️ (@corbykafui) reported@RogersHelps i don’t know i called the customer service number showed them everything, i didn’t even know there’s a win back team and customer care. They are supposed to tell me the difference not otherwise
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Aileen O (@AileenMAO) reported@RogersHelps @Sportsnet your Rogers technical support people just told me its a Sportsnet issue! That I need to wait until the complete game is uploaded to the "viewers section"????? What does that even mean???
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Pucker Toolman (@puckertoolman) reported@Jerry11Sky @Canucks @Rogers He's awful
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Mac Miller Forever (@SassySaslove) reported@Rogers Billions of dollars spent on this NHL TV contract and the main camera is a having seizure on your Playoffs broadcast. How is the presentation this bad?
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K-Drama Enthusiast (@kdramaenthusias) reported@Rogers service is terrible on the @GOtransitMI line - dead zones everywhere!
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Canucks Critic (@CanucksCritic) reported@Canucks @Rogers Mic’d up clips while the team keeps losing is exactly the problem. More content, same losing habits and no accountability.
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Chris P Bacon (@pozpiggy86) reported@RogersHelps To be perfectly honest, I'd rather not call because I have yet to find a front line agent to whom I'd give a passing QA score. Your call centre reps are HORRIBLE in my opinion.
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Peter Young (@cy686phtsl) reported@RogersHelps Despite my clear refusal, I received an email confirmation a few hours later stating that my service is scheduled to be suspended for six months effective April 30th. I did not authorize this action