Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (60%)
• TV (13%)
• Wi-fi (12%)
• Total Blackout (6%)
• Phone (6%)
• E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Montréal, Vancouver, Waterloo, Toronto, Edmonton, Medicine Hat, Winnipeg, Mississauga, Brampton, Longueuil, Richmond Hill, Kimberley, North Saanich, Surrey, and Ottawa.

City	Problem Type	Report Time
Montréal	Internet	33 minutes ago
Vancouver	Total Blackout	59 minutes ago
Waterloo	TV	1 hour ago
Toronto	E-mail	2 hours ago
Toronto	Wi-fi	7 hours ago
Edmonton	Phone	10 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marisa Allen (@marisaallen123) reported 3 minutes ago

  @RogersHelps @SNCTrader Constant issues trying to connect. Multiple times calling today only to be disconnected because they had too many callers. Makes you think what the heck is going on!

• 
  Jennifer Leigh (@WriteLinesInk) reported 3 minutes ago

  @RogersHelps Well thank you for your comments but no, I'm not talking to Rogers anymore. Including here. It is proven beyond all belief that the two companies between them have never listened to me and I paid. And paid and paid and paid. Not one cent and now moment more. Goodbye

• 
  chris (@whiteboywork) reported 4 minutes ago

  @Rogers oh stayed up for 15 mins ... 1 week of this issue and not even attempt to reach out ... really poor customer service

• 
  David (@davidD3K) reported 6 minutes ago

  @thealexblair @Rogers It'll never be great again. They keep hiring, cheap guys like Gazdik or vanilla type people, that bring nothing worth watching. The only true talent is Bieksa. Rogers spent all their money on getting the NHL rights.

• 
  chris (@whiteboywork) reported 8 minutes ago

  @Rogers down again ...

• 
  Sanjay (@Sbmvv2000) reported 10 minutes ago

  @RogersHelps Hi. I am trying to cancel home security with rogers. I have been on hold for more than an hour. What is going on?

• 
  Rocco Signorile (@imthedarkknight) reported 13 minutes ago

  @RogersHelps Yes and the transfer fee of $80 is completely RIDICULOUS! How would I know if they did it by mistake. I CLEARLY asked him AND my son as well. He responded on more than one occasion “ YES NO PROBLEM” Yet he did. So he is now a @Bell customer & will be joining him. “Sorry 2cu go”

• 
  Digitech (@digitech777) reported 13 minutes ago

  @Rogers your customer service wait time sucks 😒

• 
  SNC Trader (@SNCTrader) reported 14 minutes ago

  @RogersHelps One of the phones we received through Rogers certified pre-owned program is having issues with its microphone during calls and I need to know which department to contact to get it exchanged/fixed. The phone is about six months old.

• 
  The Old Nerd (@The0ldNerd) reported 15 minutes ago

  @CBC @Rogers you need to cancel Ron McLean now, without hesitation. You got rid of @CoachsCornerDC for less. Do the right thing...

• 
  Bonnie Lee (@stitchlady) reported 17 minutes ago

  @RogersHelps is there anyone available to help with a technical problem?

• 
  x-Pete Bauer (@OhYesICanada) reported 18 minutes ago

  @RogersHelps been without internet and tv for over 5 hours. Can’t get through by phone and the AI chat is no help.

• 
  Pam (@pammcgugan) reported 19 minutes ago

  @Smil3yAngel This sucks @CBCNews @Rogers

• 
  Graig Carlson (@GraigCarlson) reported 20 minutes ago

  Good news we finally got on the phone with @Rogers and they created another ticket #. And maybe someone will contact us in the next couple days with a resolution. Could you imagine if a small business took 2 weeks to resolve an over night shipping issue?

• 
  Lulu (@lulu5109) reported 24 minutes ago

  @RogersHelps I’ve been transferred between 3 Rogers agents for hours with no resolution. My internet drops multiple times daily, I have to manually reboot the modem 4+ times/day because it won’t reconnect on its own, and it’s affecting my work from home.

• 
  chris (@whiteboywork) reported 26 minutes ago

  @RogersHelps fix your internet stability... all day non stop disconnect ... for a week now having issues your support ppl can't fix

• 
  Sir Meme (@SirMemee) reported 27 minutes ago

  @Rogers @Sportsnet needs our $ to survive but they know people won’t cancel their subscription and services. Anyone who gives these clowns $ should call right now and cancel.

• 
  Judy Pickett (@JudyPickett1) reported 28 minutes ago

  Hey Rogers @Rogers Your wait time either online or phone is very poor! Looks like you need more human contacts to solve customer issues.

• 
  Chris (@Innes_lifestyle) reported 29 minutes ago

  @RogersHelps @nestapendragon This is ridiculous. If your tech cut the lines, he can easily splice them. You can not damage service and simply leave it. I, as the lead telecom tech for a major city, would never conduct myself with this egregious level of unprofessionalism. How low can you go Rogers?

• 
  🇨🇦 Peter 🇨🇦 (@peter101s) reported 30 minutes ago

  @RogersHelps I don’t have 2 months to wait on hold. You guys use to have live X support. I guess that got cancelled too.

• 
  Jennifer Leigh (@WriteLinesInk) reported 30 minutes ago

  @RogersHelps As soon as I have another Samsung in my hot little hands I will be going to freedom or even Bell or anybody but show or Rogers for my cell phone coverage. Did I tell you that your charging me almost $34 for 10 gigs of data? That apparently I ran out after 18 days. Despite never

• 
  Tarik K (@race207_1) reported 35 minutes ago

  @Notatrainer @ShiDavidi I don't know why @Rogers signed Ross Atkins and Mark Shapiro it makes no sense because they're terrible at the job

• 
  Hon. ZenevieveDubois ThundrBox_🇨🇦Border_Zsar (@pickofthaweek) reported 37 minutes ago

  @Rogers on my 2nd day of over 1 hr on hold to talk to tech service. My texting isn’t working and I’ve missed two important business meetings over them now getting text confirmation. Wtf

• 
  Paul Alberstat (@alberstat) reported 40 minutes ago

  @rogershelps What kind of a rubbish technical support do you have when I have been on the phone on hold for 2 hours and fifty minutes with no answer?!?! Incidentally this isn’t the first time. #worstcustomerserviceanywhere

• 
  Eric (@furlongeric__) reported 41 minutes ago

  @Rogers sucks ***

• 
  CynicalSam (@iLappedLatifi) reported 44 minutes ago

  @Rogers is a mega corporation that will fire thousands employees for a bad quarter, but somehow #BlueJays manager John Schneider negotiated a deal that clearly isn’t based on performance or results. Gotta hand it to him and his agent, nice job

• 
  Anne Proctor-Counter🇨🇦 (@ayym) reported 51 minutes ago

  @RogersHelps Can you confirm if Roger's has a legit campaign going on, subcontracted to a third party? That would help me to know if this is a scam

• 
  Nesta ౨ৎ (@nestapendragon) reported 52 minutes ago

  @RogersHelps Your techs can't fix the problem they caused cutting the wiring in my home for no reason?

• 
  Pat Quinn (not that one) (@FHPQuinn) reported 57 minutes ago

  Wow more reason why @Rogers sucks

• 
  Mario (@lindenclutch16) reported 59 minutes ago

  @SportsnetPR EVERYONE CANCEL YOUR SPORTSNET CHANNEL AND ROGERS PHONES @Rogers WE WANT THE CBC **** ROGERS