Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (12%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Newmarket, Toronto, Clarington, Montréal, Chilliwack, Scarborough, Cambridge, St-Jean-Port-Joli, Calgary, Markham, North Vancouver, Mississauga, Chipman, and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Wi-fi | 1 hour ago |
|
Newmarket
|
Internet | 3 hours ago |
|
Toronto
|
3 hours ago | |
|
Toronto
|
TV | 4 hours ago |
|
Clarington
|
Total Blackout | 5 hours ago |
|
Montréal
|
Internet | 6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Pietro Cammalleri (@PCAMMALL) reported@RogersHelps May I communicate with one of your agents via DM to ask whether there is an Internet outage in my neighbourhood? Rogers [1 (888) 764-3771] is experiencing a high number of phone calls — I wasn’t even permitted to hold. TIA.
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Jennifer Vargen (@jennvargg) reportedEverytime you call @Rogers /shaw … it’s a nightmare of AI… 1-1 1/2 hr wait on hold. Worst company ever!!!!!!
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𝔅𝔯𝔞𝔡𝔢𝔫🇨🇦 (@BradenScheck) reported@RogersHelps Yes, I was using the app and only got error messages. I got the modem set up finally after nearly 3hrs, 1hr hold yesterday, and multiple days trying. Your support member was amazing though once I got through. I spend a lot on your services, hire more people.
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Jey (@Slxmjimmy69) reported@RogersHelps And sometimes I’ll lose service at home close to square one area
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Christopher Rodgman, MD (@RodgmanPsych) reportedOk @Rogers, if the @BlueJays lose today because they are completely demoralized after their month of hard work to get back to .500 was squandered by yet another bad call by John Schneider, Schneider has to go. This can’t be the negative turning point of the season. We can’t lose all momentum. You have to choose team over coach, especially if coach will never choose team over player.
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Alexis Gee (@lexomatic) reported@RogersHelps The problem that couldnt be found is back. Sign in and do chat & told I cant get help, hold for hours and get told to report online to speed things up.
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Greg MacDonald (@JaysFanInNB) reported@BlueJays Thank you for blowing another lead. I wasn't watching this game & I won't. This team sucks. Fire John Schneider. For ***** sake, I've been saying this for years! Check my feed. John Schneider has no ******* clue what he's doing. He's continually costs us games. @Rogers
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chris (@whiteboywork) reported@Rogers anytime yall wanna fix the internet ... upgraded and it's even worse than before
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John (@sneaky2255) reported@RogersHelps what's going on in Brampton ON? Internet is down and I've seen a few others say they're facing the same issue but there's nothing on your outage map.
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A Kar (AKK) (@AjumaKar) reported@MapleLeafs @Rogers the best thing this organization can do id to shut down all the sports radios.too many clowns
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MustangShow (@MustangShow) reported@RogersHelps You're not Sorry, as if you were sorry, you'd fix it. As of today's date, the functionality of your website is still broken. #Rogers Sucks
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unibram (@constinsp) reported@RogersHelps @CCTS_CPRST I need to schedule a cancellation for my Rogers internet service. Please let me know what account verification you need. It was incredibly frustrating to stay on phone for more than TWO HOURS without anyone actually answering…
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Anna Bana (@anzalene91635) reported@RogersHelps All the same questions as the tech support person and it is very difficult to deal with a company who is unwilling to acknowledge their system is not working and blaming the customer device instead. Down detector is showing multiple issues but nil from Roger's website
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creative (@CreaTiv_thinkeR) reported@RogersHelps From account, Chat agent safia asked concern and redirected to support specialist which basically keeps sending message to "Thanks for holding. We’ll be with you as soon as possible. Please continue to hold to keep your place in line." For more than 25 times in last 50 minutes
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Anne (@anelame) reported@RogersHelps Shaw legacy client. Need a technician to assess and repair broken phone line. Chat booted me out after 3h wait saying as Shaw customer they couldn’t help (even though I access through Shaw link). poor experience and paying for a broken service now. Telus may be best
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Berg (@_berg618_) reported@RogersHelps I already checked the website. There are no promotions available. Can you have someone from your customer care team call me? I can't invest another 2 to 3 hours being on hold over multiple calls in one day.
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Mahmud Abdulla (@CanImmConsult) reported@Rogers Hello. Has your tv and internet system in Richmond Hill, ON crashed? No service
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MACK A (@mack1971) reported@RogersHelps I can’t do this man.. I need to speak to people not text my issues … thanks for not helping .. ask me for my phone number in DM and call me if you want to really HELP
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🤍♐️ (@barrosxo) reported@RogersHelps worst customer experience I’ve ever had. Kept me on hold for over two hours to just hang up on me and tell me your closed and to call again tomorrow? After over 10 years of loyal service this is ridiculous..
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Nishit Dey (@NishitDey1) reported@Rogers Why is it.. when getting a new connection.. you ppl will constantly call us.. once service is sold.. it takes ages for us to talk to real person.. Chat is a scam.. Anna waste of AI functionality and Chat agents don't have authority of anything
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PoolBoy🧲🌊🐙🐬🐳 (@JTown604) reported@Rogers Your customer service, and fraud dept are brutal to deal with
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🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported@RogersHelps It is a construction caused outage around 8 am. The call was placed by the paving company.
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chris (@whiteboywork) reported@Rogers wtf are yall doing about the internet connection???
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MACK A (@mack1971) reported@RogersHelps Your agents ? You mean there’s more than one, it sure doesn’t look like it . Service on my cell phone sucks , called about the same issue a couple of months back and was told issue was solved as the reset network settings , same BS is happening again… give me some guidance YC
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T-Dog (@TDog_xrp) reported@Rogers why does your network time on my cell phone keep switching in Calgary to the incorrect time. Every 10 minutes or so all morning it is oscillating between Mountain time an pacific time. Do better.
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Katie Rajhans (@katierajhans) reported@Rogers It took 90 minutes to get a guy to submit a ticket because you charged me $48 for roaming when I never left the country. 90 MINUTES. And it’s not even resolved. Do better. That was ridiculous. And the guy was useless.
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D Crocker (@denncrocker) reported@RogersHelps I was told the number of boxes I had would still be free in my new agreement but I guess that's not the case. I've been a long time rogers customer , even going back as far as the early 1990's I think but this has left me very unhappy. While talking with your agent they did
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Chevy the Golden (@chevy_GRR) reported@Rogers upgraded my phone. It was delivered today and I followed all of your instructions to transfer my old phone to the new one. The new phone won’t connect to the network and when I go online to get help, you’re ******* CLOSED!!!!! **** YOU!
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Jasmine Kaur G (@jgarcha) reportedWell. @Rogers Shaw, whoever they are doesn’t seem to keen on fighting to keep a 20+ year customer so let’s play the what do people got to offer game? Internet, TV, Home Phone. DM me your best plans @TELUS @FreedomMobile and whoever else.
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Chef Vivek Thakur ( Strategy & Operations ) (@VivekThakur1985) reported@RogersHelps My business Internet not working last 2 hours at langely Bc