Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Montréal, Saskatoon, Newmarket, Toronto, Oshawa, Vancouver, Brampton, Calgary, Guelph, Scarborough, Hamilton, Summerland, Mississauga, Cambridge, and North York.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
Internet | 9 hours ago |
|
Saskatoon
|
Internet | 10 hours ago |
|
Newmarket
|
Internet | 11 hours ago |
|
Toronto
|
Internet | 14 hours ago |
|
Oshawa
|
TV | 15 hours ago |
|
Vancouver
|
Internet | 15 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Gio (@giovexpo) reported@RogersHelps How Would That Help. I Will Go In Person. Since I Bought It The Range In The House Is limited And Slow. Up Upgrafed To The Nokia 5 G Modem ,My Iphone 5 g is Faster. Why Is That.
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SLICK.skr🐡 (@SLICKBLOWFISH) reportedI swear @Rogers is the worst phone provider in world and I’m taking legal action against them Every employee there is a joke They all lie , endless charges I have to dispute Since switching to a business account I’ve only gotten worse service I just paid them almost 1000$ to get my bill to zero Confirmed my next bill is 60$ tax in and that will be in going forward My bill is at 0 for awhile , I screenshot wondering what’s happening , then 160$ gets added to my bill They said 80$ suspension fee was added 💀 Rogers I’m coming for you
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starrgh (@Starrgh) reported@dhewlett @Rogers "Moving" Internet service is such a scam. It's much easier to disco and set up new! I hope you have him an earful. You know he blew up a solar system right?!
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Elizabeth Bryant (@wheelgirl77) reported@RogersHelps Still showing no outage at 90 Waller Street in Whitby but modem is still blinking yellow and I’ve heard from neighbours that their Internet and all their services are down too.
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Stuart (@BlueAndWhiteGuy) reported@RogersHelps The issue is getting through and landing with the right person. The only time you guys are interested in putting an outbound call to a customer is when they leave. I got three of them last week after I left, one of them promised that I would not be getting a bill for anything.
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SueCanada 🐧🐧 (@ONTLLs) reported@dhewlett @Rogers Oh oh... if Hewlett yells for Zelenka, you guys are in big trouble! Good luck @Rogers
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Sanka Jayasundera (@Zenblime) reported@RogersHelps Its on both. I tried doing on the phone and through online and I am not getting feedback on either. I shouldn't be in a situation where a phone with 100% charge dies before I can connect with rogers. My issue is I got a new watch but its not connecting to the plan.
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Niners Fan (@shawnmacmillan7) reported@RogersHelps @mikeymikems3 Lately? Every single time I need to talk to someone at @RogersHelps it's terribly long. This is not a recent issue it's an ongoing one.
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps So 45+ minute wait times are normal at all times of the day? So either you have a very big problem, or a very big lack of employees. I have been a customer since 2001. This has never happened, unless I'm calling at like 7pm when people were adding Crave so they could watch GoT.
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1S ry (@ryleeshaetv) reportedwhy are we hiring customer service reps that can't even form a proper sentence & sound like they have zero clue what they're even saying themselves ? my left big toe has a higher vocabulary than the person i just spoke with. that was a literal nightmare. @rogers
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Steve Bannon (@SteveBa62341032) reportedHow is it possible to represent yourself as a communication company @rogers when you make it as difficult as possible to communicate with you. I'm now an hour and fifteen minutes and no tech yet. Please fire your head of customer service and hire any street vendor or squiggy kid.
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PickemMMA (@PickemMMA) reported@MannySforza @Rogers hey bro, have you filed a CCTS complaint yet?
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Noah sans Ark (@lunchbox_23) reported@RogersHelps It’s intermittent. I spent over an hour waiting for tech support for them to say “welp, looks good on our end!”
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Bert Scott (@gopherhound) reported@lawandchocolate @bluejays @Rogers They need to get this jack *** to settle down. He’s very distracting while watching the game. 😡
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Joelien Jose (@joelien) reported@RogersHelps Lost home internet and I feel this maybe a neighbourhood issue in the L5W 1H5 area
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Claudio Fanuzzi (@claudsfanuzzi) reported@RogersHelps Same level of customer service provided here I see I just spent 2 hours on the phone with your incompetent staff feeding me the same script. I have never been more disgusted with a company in my life the level of incompetence and lack of customer service should be studied.
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Madam Boring (@Carleey) reported@RogersHelps Calling regarding my home internet services. We cancelled back in December and returned the modem, but the person over the phone obviously didn't cancel our services and now we are hit with a $700 overdue payment.
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todd sams (@toddsams15) reported@RogersHelps need help since your tech people seem unwilling to answer calls.
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Adam ⚾️ (@GradyTripp00) reportedWhat an absolute shitshow the @LiveNationON @Rogers @Rogers_Stadium venue is. I’ll NEVER go to a show there.
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ᗪEᖇEK ᗩᒪᒪᗪᖇITT (@DerekAlldritt) reported@RogersHelps @TheKarltopia Karl, what their AI bot is really saying, is that this basic feature has existed for a decade, but our systems and tech teams are too old, stupid, or stubborn to implement it, so please PLEASE choose another provider. Just wait until you have to call their business support....
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Dman (@mcmanus17) reported@RogersHelps why do our services keep going completely down??? 3rd time in the last 6 days.
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Jeremy Tsoi (@ChopperTsoi) reported@Rogers I've been on hold for 2 hours waiting for tech support. You are a communications company that seems to think your customers time has zero value. Not even a simple callback option that even banks have. We pay some of the highest rates in the world, but this is what we get
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Michael DelPiero (@MikeDelpieroX) reported@wheelgirl77 @RogersHelps @RogersHelps is an unverified AI chatbot account with no verification checkmark. It will keep sending scripted replies, but no one is actually going to call you back to help. If you want a real human response and actual accountability, file a complaint with the CCTS instead.
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The Mark Consulting & Marketing (@TheMarkCompany) reported@TeresaSpinelli @Rogers Terrible.
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Brad (@BallKnowerBrad) reportedHey @Rogers @Sportsnet fix your audio - this is the Eastern Conference final not an Ottawa Senators game #gohabsgo
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Bob Baggs (@Bob_Baggs) reported@RogersHelps a couple years ago I added my name and address to the Do Not Knock List for your sales people and they are now back again, twice yesterday which I did not answer because of their aggressive tactics. I called customer service and the options are useless.
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Ranjan Soni (@_RanjanSoni) reported@stitchlady @Rogers I would if I could. It is at their end. Their system needs to re-provision my wifi. I reset my network settings (just because their 'AI bot Anna' asked me). Then Anna told me that I need to call them. Called them about 4 different times and waited each time between 90-120 minutes
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Jasmine Kaur G (@jgarcha) reportedWell. @Rogers Shaw, whoever they are doesn’t seem to keen on fighting to keep a 20+ year customer so let’s play the what do people got to offer game? Internet, TV, Home Phone. DM me your best plans @TELUS @FreedomMobile and whoever else.
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Dershland Gaming (@DershlandGaming) reported@Martyupnorth @Rogers are the biggest peices of **** Cell providers. I remember back in the day when I had a Sony Ericson when data was charged by the KB. Rogers used to send me advertising txts every day or so, and was charging me data charges for them to send me ads. Soon as I noticed I got more than $120 refunded from being nickled and dimed by their shiester fraud, then cancelled service and never looked back (20 years ago).
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David (@mckaytoronto) reportedWTF???? @Sportsnet @Rogers I have FIVE Sportsnet channels and not ONE HAS THE #NBA PLAYOFFS! - Four with the same playoff hockey game!