Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (55%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Ottawa, Vancouver, Montréal, Pointe-Claire, Toronto, Markham, Champlain, North York, Guelph, London, Edmonton, Calgary, Brampton, Victoria, and Saint John.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa
|
Internet | 51 minutes ago |
|
Vancouver
|
Internet | 4 hours ago |
|
Montréal
|
Internet | 4 hours ago |
|
Vancouver
|
Internet | 4 hours ago |
|
Pointe-Claire
|
Internet | 5 hours ago |
|
Toronto
|
Internet | 6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Dman (@mcmanus17) reported@RogersHelps Yeah our house isn’t getting signal. The phone modem is down too.
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Bonnie Lee (@stitchlady) reported@RogersHelps @nickl007 I was watching the Knicks game last night on Xfinity tv and didn't see any issues with pixelating etc. but I was flipping between other games so it might have been happening but I didn't see it.
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Drew Harris (@drewtheprinter) reported@RogersHelps @dprihodko How can he let you know, if he has no service to connect ?!!
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Corey (@Corey898912) reported@Garnet_2203 @Rogers You're a retard, businesses are fleeing, the construction industy is dead, youth unemployment at an all time high, just admit you retards got duped already you spineless clown.
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Robert Hunt (@mrhunt66) reported@RogersHelps No apparent issues. Working now after I reset my modem
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Big Dave (@oldernewbs) reported@RogersHelps All 3 boxes delivering the same sketchy service.
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Dman (@mcmanus17) reported@RogersHelps I haven’t noticed this issue before. I think it was just a one off but it was like something wasnt realizing that a commercial break was occuring.
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purva gevaria (@purvagevaria) reported@RogersHelps Buddy again repeating- did that 4 times. NO RESOLUTION so far.
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speck (@pacific0__) reported@RogersHelps The payment arrangement should take priority over the autopayment. Thats how it worked with Telus and how it should be working with every network provider. However, given that you’re all the same anyways, can’t say I’m surprised. I will be exploring my options. Horrible 1st month
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White Morpheus (@_slime_man) reported@RogersHelps Following these steps didn't seem to fix the issues on my phone or my friend's phone, which is funny cause that would lead me to believe there's a service disruption that isn't listed on your website. Some transparency would be good on that imo
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Gerardo Capocchione (@GCapocchio46386) reported@Garnet_2203 @Rogers What's your point here. They were full time jobs yo dumb ***. Whereas the US gained 115K. Keep those elbows up you idiot.
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Greg Rieben (@gregrieben) reported@RogersHelps yes I do. I'm still on hold. I set up a second mobile service on my account. I transferred the number to the new phone but the old provider (Fido - you/Rogers) does not have any confirmation that the number has been transferred to a new service provider.
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Naresh Ajwani 🇨🇦 (@NareshAjwani2) reported@RogersHelps A customer should not have to act as a bridge between your customer care and business teams. The constant back-and-forth feels like being treated as a football rather than a valued customer.
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Bonnie Lee (@stitchlady) reported@RogersHelps anyone watching the Blue Jays game on Sportsnet 4K station #507 have issues with the sound cutting out? I find this happens frequently on 4K stations on Rogers cable.
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2Tone 331Vicky (@Dashforcashm) reported@Garnet_2203 @Rogers Canada is literally falling apart. And we have losers like you Bev, that pretend like it's not happening, why? I have no idea, your dog ****, though.
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Sean (@Steve9zzj) reported@RogersHelps The irony of a response 3 days later when service issues were impacting my connectivity is exactly the root of the problem I’m highlighting. Yes it’s figured out
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ReconzArmorz (@ReconzArmorz) reportedI need to switch cell phone carrier asap @Rogers literally only hires retards. A charitable endeavor but annoying af when u want to get stuff done. these donkeys have no problem charging my card but as soon as i want to access my account to look at a bill nothing ******* works.
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Homer (@HomieYak) reported@RogersHelps .... and u was just hung up on after a little over 2 hours with a message that said that they cant take my call right now and to call back later. How can I be in the queue for that long, being told "there is a bit of a wait" and then after all that, just hang up on me!
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CircularLogic (@CircularLogic89) reported@laurenrjacobs @RogersHelps Wireless plans and Wireless Home Phone plans are different services. They may both be 'mobile' services, but they are not the same nor interchangeable, hence the need to port the service over
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Bonnie Lee (@stitchlady) reportedThe sound is repeatedly cutting out on the Buffalo Montreal hockey game. This is a recurring problem on 4K stations with @Rogers Xfinity tv.
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Matt DeLuco (@MattDeLuco) reported@Rogers $80 to add an Apple Watch to my plan is beyond unreasonable. Do you incur some cost to add the watch, like some kind of technical licensing to add devices to the network, or are you just gouging customers?
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Dale Disill (@DaleDisill) reported@LeafsandJays97 @MapleLeafs @Rogers You just said they don’t give a **** about the fans. That means they hate em.
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Boris Slobodin (@bslobodin) reported@RogersHelps i was able to reach someone in sales, and they were kind enough to explain that your system routes support based on area code not based on the actual location of the customer account. because i have 604 mobile numbers and live in ontario, i can only call after 12pm...
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tonich (@tonich50244573) reported@RogersHelps on hold for over 2 hours. I will be filing a formal complaint with the CCTS
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CircularLogic (@CircularLogic89) reported@laurenrjacobs @RogersHelps While a regular mobile SIM might work in a Wireless Home Phone device, that would still be using its original mobile plan. If you wished the WHP service, you would need a new SIM dedicated for that service. It isn't possible to change the SIM's service type.
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Storm Silvawalker 🇨🇦 (@StormSilvawalk1) reported@RogersHelps For me it's Connections > satellite networks If I follow Connection > Mobile Network >network operators I have to disable select automatically to view available. I don't see Rogers satellite there but maybe if I was back where I was yesterday? Do I need to switch myself?
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D (@OllKorrect_eh) reportedWhat a great experience with @Rogers this morning 1) spoke to an agent in Morocco (I thought it was Canadian’s who worked for you IN CANADA) 2) got bounced around to like 4-5 agents in less than an hour, had to threaten cancellation and CRTC to have someone help. 1/2
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Dman (@mcmanus17) reported@RogersHelps @EMSIJason I was having the same issue and it was my Xfinity tv box.
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Sean (@Steve9zzj) reported@HomieYak @RogersHelps @Rogers Waited over 1 hr - Ended up using chat support- which was equally as frustrating- Rogers loved collecting our money and working as little as possible for it
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White Morpheus (@_slime_man) reported@RogersHelps I'll be sure to give that a go when I have cell service again