Rogers Outage Report
Why is my Rogers service not working?
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 14: Problems at Rogers
Rogers is having issues since 03:40 AM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (59%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Gatineau, Montréal, Vancouver, Greenfield Park, Toronto, Calgary, Ottawa, Brampton, Thornhill, Winnipeg, London, Newmarket, Burnaby, Bowmanville and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Gatineau |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Ishan Sharma
(@lawyersharma_) reported
@Rogers cust svc is abysmal. Had 4-line plan, and we were considering switching to a different service provider. Rogers cust svc agent told us we could port out our numbers and then return the Upfront Edge devices before end of bill cycle. Now they won't let us return the devices
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Sarah Elizabeth
(@saraheliz1) reported
@RogersHelps Yes it works on my phone and laptop, but the app on my tv does not work. I can login and browse shows, but when I try to play one, nothing happens and it just stays on the browsing page.
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Orit Shani
(@OritShani) reported
@Rogers 3 hrs. on hold on the phone, not normal. Finally hung up seeing as its almost midnight! please have your customer care team call us back.
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Lindy Deckert
(@LindyDeckert) reported
@RogersHelps Guess what Rogers? No tv again—it’s been a banner week. Problem remains the same. Screen freezes. Sign on TV saying Something has gone wrong. I’d like to not see that sign again for a long time please.
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Jeff Smith
(@whitegoodm4n) reported
@RogersHelps Hey Rogers, our internet speed has been absolutely terrible for a while now. We are supposed to have the fastest speed available. Why pay your overpriced prices? If I can't even use my phone in my bedroom, that's 10 feet away from my router?
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Koshchey
(@Koshchey3) reported
@RogersHelps Rogers Mobile Home Internet completely down near Orillia, ON. Tried multiple full resets. Mobile signal not returning.
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KD
(@kyledav15) reported
@Rogers The only thing worse than the picture quality of the NHL on Sportsnet now is the fact that it only works 50% of the time. NHL app never had these problems.
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lisa em
(@lisa_em_) reported
@Rogers told my 80+ aunt she should upgrade to #Ignite without informing her that her devices will need #WIFI capacity, which they don't. Now she has no Internet and they want to charge her $50 to move the modem to another location, which maybe or may not solve the problem.
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Sarah Elizabeth
(@saraheliz1) reported
@RogersHelps hello, my Hayu app on Ignite won’t play actual shows. I’ve gone through Hayu support and they sent me you. Can you please help?
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Brandon Angus
(@RazinX) reported
@Rogers when you contact Rogers to work on a better deal (as prices keep climbing) and their solution is to offer you a higher price package...or alternatively lower your bill a whole $6 and reduce your package. So awesome...
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J P
(@BraveTube) reported
Is @RogersHelps down again ...#ldnont hmmm
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Ms. Mo
(@MsMo0881) reported
@RogersHelps been having intermittent internet outages in Mississauga since about 6PM. Is there an ongoing issue?
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Jackie Rose
(@jmrose8) reported
@RogersHelps any update on when the internet will be fixed in Newcastle? Going on 4 hours down.
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Tori Myles
(@torimyles) reported
from
Georgina, Ontario
@RogersHelps I have been trying to get help with my ignite flex for over a month. Still cannot swap my channels. Please cancel all and just leave basic cable. I don’t have more hours to put on hold trying to get help. Too frustrating
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Prakash Panchal
(@___ttl___) reported
Rogers Rep promise me to get 3 mobile lines from Bell at $35+$45+$45 for total 45GB. Once ported I see $55 charged for each line and everytime I call no one can help. This is my last resort!! Be careful with any reps trying to win you back!! @Rogers @RogersHelps
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Erin Dee
(@ErinDeYoung1) reported
@RogersHelps my internet has been down since 10am in Cambridge. Any idea when it will be back up! So frustrating!!
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Tori Myles
(@torimyles) reported
from
Georgina, Ontario
@RogersHelps what a joke. I’m on hold an hour now. Called to cancel services & they said I have to do it thru customer retention. Obviously they don’t need or want my $600 a month. As they still have me on hold. Always zero customer service with Rogers.
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Sean Lulker
(@sjlulker) reported
@Rogers we pay alot of money for your services, its actually a rip off. And then you give slow, lethargic and incoherent customer service. Whats up with that???
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uhh
(@gh0staholic) reported
@RogersBiz bring my damn wifi back
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PlushPrincess
(@NorthPlushBunny) reported
@rogerstv @RogersHelps no idea why y'all have a million twitter accounts. So maybe you know why I'm paying for a service that does this?
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Tom 🇨🇦 🇭🇷 🏈🦬🦬
(@the_truth_1977) reported
@RogersHelps of course my TV is down again with error code RDK-03117. The most unreliable network. What am I paying for?
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Barbie 💕👑
(@Rebecka_brown08) reported
@Rogers @RogersHelps my internet has been going on and off all day and honestly I’m so over it. I pay $200 a month for what!? Nothing but problems
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Christopher Mahon
(@misterchrism) reported
Trying to cancel a @Rogers service for past 2.5 hours, their customer service is hell on earth. Companies should by law have to have an online cancellation option so they can't force you to fight through upselling, retention tactics, or numerous hours of holds. @RogersHelps
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kalyan
(@healablejewel) reported
@rzhorr @Rogers real ive been down since i got home at 6 today
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lisa em
(@lisa_em_) reported
@Rogers believes seniors should instruct tech on how to set up their own Internet. Rogers tech manager says his boss won't take my call. Pay $50 to move modem or run 60 ft cable from the main floor to the upstairs. Not their problem if your Internet doesn't work, only the modem.
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PJDS
(@lingpjds) reported
Frustrated with little to no #WorkFromHome done since yesterday thanks to @Rogers #IntermittentInternetService Called customer service who said its a wider issue with no indication of when this is expected to be resolved.
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zeiza marshall
(@Zeiza_Umil) reported
@saraheliz1 @RogersHelps I urge you to hit up #Kelvin_limit on Instagram he can take care of this issue asap support won't give you any good replies tho.
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Montesha Blaque
(@kacmanzy) reported
@____aaxo @Rogers No service in North York
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aaxo
(@____aaxo) reported
@Rogers is there an outage??? My internet hasn’t worked in hours wtf
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Sarah Elizabeth
(@saraheliz1) reported
@RogersHelps Hi! I can login to the app and browse shows, but when I try to actually play a show, nothing happens. It just stays on the browsing page. I don’t actually get any error message. I’ve tried unplugging the ignite box, signing out of Hayu and re-pairing my account but nothing works!