Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• Wi-fi (13%)
• TV (10%)
• Phone (9%)
• Total Blackout (6%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Hearst, North York, Brampton, Owen Sound, Markham, Saskatoon, North Bay, Surrey, Maple Ridge, London, Vancouver, Calgary, Vernon, and Nepean.

City	Problem Type	Report Time
Toronto	Internet	10 minutes ago
Toronto	Wi-fi	31 minutes ago
Hearst	TV	31 minutes ago
Toronto	Internet	1 hour ago
North York	Wi-fi	3 hours ago
Brampton	Internet	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Medeiros M (@Medeiro34452245) reported 8 minutes ago

  @RogersHelps You use to have replacement, remotes, modems and tv boxes in your rogers stores, so it could be easily replaced Why did you discontinue this? So, now I have no service since yesterday but I have to wait until a replacement comes which can take a few days,

• 
  @HolyDegenerate (@RandySaretzky) reported 8 minutes ago

  @RogersHelps I cancel a phone from my ex wife, and you’re still charging me. Absolutely horrendous

• 
  Happyinretirement (@Happyinret69930) reported 8 minutes ago

  @RogersHelps sat on hold for Shaw direct service for well over an hour and call dropped. Am now on another long hold. Can you help me over messages?

• 
  Axel (@AX0G0) reported 9 minutes ago

  @Rogers, on hold for 2 hours. Get through to a "customer support specialist" on hold for another hour. The phone then starts ringing and sends me to the rural rogers department. I'm in a wheelchair without a phone. I moved and am trying to setup my services. Awful #Toronto

• 
  Vale Sol (@ValeSolS) reported 11 minutes ago

  @RogersHelps so difficult to reach help through all your channels! Chat has a wait of 100 ahead of me, I’ve been waiting on the *611 for almost an hour without any detail of how much I will have to wait and you don’t answer your DMs. Service was so good years ago!! Garbage now

• 
  Taylor (@WilsT24) reported 13 minutes ago

  @RogersHelps can’t get through on phone, store can’t help.. can’t get a response here. Why is it so hard to try to purchase a home phone service? I must be doing something wrong??

• 
  Macho Dan (@TheMachoDan13) reported 13 minutes ago

  @Rogers has to be the worst to deal with or even talk to anyone!! Just had a credit operations agent end a conversation because i said today is technically 5 days from the 23rd, Because they wouldn’t honour an offer!!

• 
  Boro 🇨🇦🇨🇦🇨🇦 (@boromarinkovich) reported 15 minutes ago

  @Rogers This is a real problem as I know many folks who get calls daily from fake call centres stating they are Rogers customer service offering deep discounts for phone and plan upgrades. Rogers needs to deal with this to stop these fake offshore call centres from calling us.

• 
  FARHANA (@Farhana27610134) reported 16 minutes ago

  @Zeuxis00 @Rogers Good job keep at them. You pay for a service they should charge you according!

• 
  🪴V!K🌾 (@HEMIvik) reported 23 minutes ago

  @1964RobO @RogersHelps Tell them you want to cancel and they’ll wanna talk to you real quick. Then actually do it and go with Bell.

• 
  Bob Duncan (@BobDuncan9751) reported 26 minutes ago

  @XDUB1007 @Rogers Then won't have to listen to worst booth in MLB. Shill-man and Fiddle

• 
  James Hughes (@JHughes681) reported 26 minutes ago

  @BlueJays Anyone have a “**** YOU FANS” graphic? This team isn’t thanking the fans anymore. It’s 2 giant middle fingers to everyone who financially supports this team in ANY way, and that includes being a @Rogers customer or customer of ANY of their sponsors!

• 
  The Boxing Advocate (@boxingadvocate) reported 29 minutes ago

  @RogersHelps @Rogers I have an issue that can’t be resolved online or by an AI assistant. I need to talk to a human. I’ve called five times and every time I’m given a message that due to “extremely high call volumes” you are unable to take my call. What am I supposed to do here?

• 
  🥢⟭⟬ Into the ☀️ (@HOT7forever) reported 29 minutes ago

  Something is going on with @Rogers cellular connection in ottawa. Like why do I have zero reception and in most of the city. It’s not only me either. They need to fix their towers or something.

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 31 minutes ago

  Shaw/Rogers never responded to lowering my bill and I’ve even tried chat and calling multiple times in the past. I am in the process of filing a CRTC complaint. @RogersHelps @ShawInfo

• 
  OUT N ABOUT with Yours Truly LIZZO C (@outnaboutlizzoc) reported 36 minutes ago

  No internet connection @RogersHelps is there an outage? I need to be reimbursed for the inconvenience! August 25, 2026 || 4:07pm ||

• 
  Wil. Y. Hutson (@HutsonWilmot) reported 40 minutes ago

  @Rogers YOUR CUSTOMER SERVICE IS TERRIBLE. Indonesia,@Rogers. And your dictator company should be ashamed of itself. I have been trying to get thru for 3 days to customer service about an unfair charge on my account. This is ridiculous.😡😡

• 
  Proud 🇨🇦 w Unacceptable Views offending the woke (@DJennings2012) reported 41 minutes ago

  @PabloEsHOEbar @RogersHelps @Rogers Bypass rogers going forward. File a ccts complaint requesting compensation

• 
  🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported 41 minutes ago

  On hold again with @Rogers as the issue is still not resolved. 18 minutes so far.

• 
  We the north (@Goodfellas_TO) reported 47 minutes ago

  @Rogers customer service is a joke. Their agents have zero clue how to handle calls anymore. They hang up, transfer your call to another agent without any warning. It’s honestly embarrassing.

• 
  GoodMorning 💋♥️✨❌⭕️💫👠 (@LJW61) reported 49 minutes ago

  @RogersHelps I called to let Rogers know and they want to have me wait around for three hours and charge me $75. If I’m not home will they come and fix a box of which I am just giving them a courtesy notification and do not need someone to attend my home and it’s not attached to my acct.

• 
  Deborah Tood🌎💡☕️☀️🎗️🇨🇱🇨🇦🇦🇹🇮🇱 (@DebTood) reported 49 minutes ago

  @JonFraserTF Will the young people at the @BlueJays game tonight be able to afford tickets in a few years? Stupid TAKE from @Rogers as per usual.

• 
  Howard Knopf (@howardknopf) reported 50 minutes ago

  @CRTCeng What are you going to do about @Rogers HORRIFIC new AI help and support system?

• 
  nacef karim (@nacef_karim) reported 52 minutes ago

  Waited 2hours 08 minutes to get help from @Rogers, no answer and the call was disconnected. Wouaw, no words to describe the experience!!!!!!!!

• 
  Abdelrhman Shoieb (@AbdelrhmanShoi1) reported 54 minutes ago

  @RogersHelps @Rogers OK I called this number many time and just hold me on waiting and then call ended without any help

• 
  Lisa 🇨🇦 (@LeezerShort) reported 56 minutes ago

  Some things never change. On hold with @RogersHelps for an hour and 16 mins. They promise I’m important.

• 
  GoodMorning 💋♥️✨❌⭕️💫👠 (@LJW61) reported 1 hour ago

  @RogersHelps I requested Shaw come to my home on Sunday, August 16. You guys never showed up, you owe me a $75 credit. Shaw did finally come to my home on Saturday August 22 and did the work they needed to do. Two days later the box Rogers just worked on is ripped open wires are missing.

• 
  Sharon (@TheSharonHope) reported 1 hour ago

  @Rogers why is your wifi never working? How am I supposed to work from home now?

• 
  Medeiros M (@Medeiro34452245) reported 1 hour ago

  @RogersHelps And you expect me to pay for tv service which I don't have, I only have internet and phone currently

• 
  Liquid Kenpachi (@tactical_gunna) reported 1 hour ago

  @Rogers Thanks for coming to my house and fixing my internet! Less than 45 minutes and we have internet, after a long 5 days of no service! The Chapman family thanks you all.