Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- Wi-fi (15%)
- TV (15%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Collingwood, Toronto, Castlegar, Dartmouth, Cambridge, Surrey, Burlington, Oshawa, Ottawa, Toronto county, Montréal, Brampton, Guelph, Hamilton, and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Collingwood
|
Internet | 9 minutes ago |
|
Toronto
|
Internet | 34 minutes ago |
|
Toronto
|
Internet | 47 minutes ago |
|
Toronto
|
Wi-fi | 53 minutes ago |
|
Castlegar
|
Phone | 1 hour ago |
|
Dartmouth
|
Internet | 2 hours ago |
Full Outage Map
Community Discussion
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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St Muerte (@SantaMagdalene) reportedDon't ******* tell me it's raining so my @Rogers wifi is down AGAIN
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Ex boyfriend🤽🏽♂️ (@corbykafui) reported@RogersHelps as a rep from rogers shouldn’t you be the one facilitating something like that after a customer has told you he reached out 4 times and nothing was done. You see why i say you guys don’t reward loyalty
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Shreyas S (@Shreyas87139893) reported@Rogers your live chat is equally pathetic. I am always queue number 50 and above. Do I have to wait 2 hours every time to resolve my network issues ? Cant reach an agent. On call since morning, wait times 2 hours already.
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Abbas Naqvi (@sakzaan) reported@RogersHelps Its a samsung s26 ultra in black that i ordered which is at the back order with no clarity of receiving it, while im being charged for the service package upgrade for the package! I dont mind changing the color, but I need the phone ASAP! I dont mind picking it up
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April (@canadianaf1) reported@ToddHeintz @Rogers @BlueJays I worked as a customer service rep for 12 years with Rogers. Believe me when I tell you..they don’t care.
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jassully (@jassully1) reported@RogersHelps....seriously? An hour on hold and also 100 deep on your chat support queue??
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Jordan McIntosh 🇨🇦🇺🇦 (@bobpoh4) reported@RogersHelps Is there any timeline update for the internet outage that's affecting the Scarborough, ON area? It's been out since about 7 am this morning.
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Mike Drake (@MikeD340706) reported@RogersHelps No but I've had an ongoing issue that hasnt been resolved and it's been 6 months and your company has done zero to remedy it. First yo I send me a faulty phone, then you lose it while being repaired. This has been going on since October. Absolutely ridiculous
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Adam (@A98698937) reported@RogersHelps @MannySforza Hire more customer service staff for God’s sake!! You have 1 agent to help 20,000 customers???
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SIMPLY SINGH, HUMAN 🇨🇦🇵🇸 (@sarabjeetsj) reported@Rogers @RogersHelps - hello claiming “False Charge”, then shutting down is peak “arrogance”. I called d helpline again, opted for a callback - callback was promised in around 1 hr it came back after almost “2 hrs 20 minutes”. Where is governance?
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Ann (@Yvrscribe) reported@Rogers my elderly mom has no landline service. I was told a technician would come by today to fix it. This is a #safety matter. She has no way to communicate if there is a fall or if she is sick. I’ve been on hold with your service people for an hour. Please contact me ! #rogers
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Lynne Pelser (@LynnePelser) reported@Rogers @CRTCeng Easter weekend. Multiple outages. Inability to worship on any device & zero warning. Why is it Canadians cannot have reliable internet service or choice in providers? Absolute failure @rogers
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Onesiphorus 🟪⬜️🟩 🇬🇧🇨🇦 (@Caro_WiserNow) reportedThis was brilliant - we had tears in our eyes when they made it safely through. Thanks very much to the worst communications company in Canada - @Rogers for forcing me to reboot the box in the middle of it and missing valuable minutes of watching it live.
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Wut? (@_TheCaptaincs) reported@RogersHelps It is 2x the price to change my plan while staying with you. If I canceled my service and started from scratch it’s half the price. What a travesty of a company.
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Trevor Harris (@THarris1519) reportedAnyone else with Rogers and have no service with their phone showing SOS? Just noticed this on my phone. @RogersHelps
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ziya yildirim (@ziya_yildirim) reported@RogersHelps I have already spent months trying to resolve this via phone. The account is sent to collections despite a formal CCTS resolution (#COMP-01368301) and equipment return. I will not spend more time on hold. I expect @Rogers to fix their internal error and withdraw the account from collections IMMEDIATELY. My next update will be to @CCTS_CPRST that Rogers is failing to follow the process.
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Faizer (@faizvirji) reported@Rogers I was trying to sign in tonight and you literally told me I am not eligible despite spending obscenes amount of money on your service. Is this what you do? Because if so, I am entitled to a very big refund
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Philly (@Philly_P87) reportedHey @Rogers you’re a piece of 💩 Your internet is slow af GN 💤
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Mike Drake (@MikeD340706) reported@RogersHelps They arent going to like the attention they are bringing on themselves and it will cast them in a very bad light but that is Rogers issue now. You want to treat your customers badly there are consequences. And yes it's been half a year!! Absolutely shameful
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Pain (@16tobeijing) reportedORGANIZATION FIRST **** HOW THE PLAYERS FEEL SIT THE STUPID ******** @keithpelly @rogers @MLSE
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Howling at the Moon 🐺 (@Jane_Gillon) reported@adamndsmith Ugh! I have the same type of issue with @Rogers cable TV. The new system moves to a standby screen at 5 hours if it thinks no one is watching it. My old mom does not know know how to channel the move the remote to stop this from happening. It has ruined TV for her.
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Stay Frosty (@StayFrosty_11) reported@CanucksCritic @Canucks @Rogers Go touch some grass and get some sun you miserable piece of ****
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Michal (@michal_poterji6) reported@RogersHelps You can fix this I will email them when you can done it
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Bonnie Lee (@stitchlady) reported@ToddHeintz @Rogers @BlueJays I had an issue right at the beginning of the game, in the first inning, my screen went black and my TV box restarted on its own. This has happened to me before and it’s on the 4K channel. Is this what happened to you?
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Michal (@michal_poterji6) reported@RogersHelps Call me inbox me no problem . I tell you all .
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Manny Sforza (@MannySforza) reported@Rogers having to play a message for customers waiting on hold stating we are experiencing longer than usual wait times actually means you really suck at customer service and are more focused on profits!!! #DoBetterRogers
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Henry Lo (@henri_lo) reported@RogersHelps rogers internet down, for the fourth time this week. What’s going on? Work keeps getting interrupted …
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Matthew Leonard (@leonard_mw) reported@BardiaB10 @Rogers Impossible to speak to someone at Roger’s. I am a new customer within the past 24 hours. Trying to resolve an issue so I can link the account to the my Roger’s app. Frustrated on Day 1 @Rogers
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Pablo Kanuck (@P_Can01044) reported@SportsnetPR ch 360 ,sn1 etc not working on @Rogers
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The Toilet Trader 💙 (@SWSniper07) reported@MapleLeafs @Rogers If your customer service puts you on hold for eight hours and Anna can't answer anything what kind of customer service do you have?