Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (58%)
• TV (14%)
• Wi-fi (13%)
• Total Blackout (6%)
• Phone (6%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Brampton, Oshawa, Kitchener, Calgary, Ottawa, Vancouver, Markham, Toronto county, Charlottetown, Duncan, Edmonton, St. John's, Victoria, and Montréal.

City	Problem Type	Report Time
Toronto	Internet	6 minutes ago
Brampton	Wi-fi	2 hours ago
Oshawa	Internet	3 hours ago
Toronto	Wi-fi	3 hours ago
Toronto	Internet	5 hours ago
Kitchener	Internet	6 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Eric (@furlongeric__) reported 4 minutes ago

  @Rogers sucks ***

• 
  Joey (@JoeyEspo3) reported 6 minutes ago

  @bnpeki @Rogers Fire Ron McLean or we will start a movement to cancel all our Roger’s services.

• 
  Yagya Sachdeva (@YagyaSachdeva) reported 7 minutes ago

  @Rogers I’ve never been more dissatisfied with any service as much as yours. I’ve been on hold for 45 minutes with literally no response. The way you treat your customers is abysmal.

• 
  Donna (@DonnaWatson01) reported 10 minutes ago

  @RogersHelps Is there anyway to contact Rogers to get a line that was torn down by a tree limb repaired! I need to schedule a service call and this endless waiting on hold seems ridiculous!

• 
  Sanjay (@Sbmvv2000) reported 15 minutes ago

  @RogersHelps Hi. I am trying to cancel home security with rogers. I have been on hold for more than an hour. What is going on?

• 
  SaintHavoc🇺🇦 (@LYF38) reported 16 minutes ago

  @RogersHelps @Bratt_world Or even more reason to just find free streams online and not to have to pay for gouged monopoly pricing that delivers a bad product for sake of maximizing profit

• 
  Proud Canadian (@miketaylorTO) reported 17 minutes ago

  @Rogers just deleted my Sportsnet app and will soon cancel my TV subscription to Sportsnet too. I'd rather watch no hockey than give you another cent.

• 
  Chris R (@polloyumyum) reported 18 minutes ago

  @Sportsnet @Rogers hey, **** you for not renewing your deal with CBC so they can air hockey night in Canada. My contract with you is ending soon and I will not be renewing, you greedy *****. I hope more people cancel theirs and stop paying for your ****. SN is a joke anyway.

• 
  R I C H (@RichFriars) reported 20 minutes ago

  @RogersHelps is experiencing high call volume because their service is trash ! @Rogers !

• 
  Hon. ZenevieveDubois ThundrBox_🇨🇦Border_Zsar (@pickofthaweek) reported 22 minutes ago

  @Rogers on my 2nd day of over 1 hr on hold to talk to tech service. My texting isn’t working and I’ve missed two important business meetings over them now getting text confirmation. Wtf

• 
  For NL (@ForNL6) reported 23 minutes ago

  Had to delete @Rogers, not putting that rainbow **** on my phone with your app.

• 
  chris (@whiteboywork) reported 36 minutes ago

  @zachnhso @Rogers Atlast they replied to you I been complaining for a week about it with out a peep 3 times on the phone wit support to be put on hold for 1 hour to than having the call dropped

• 
  Yagya Sachdeva (@YagyaSachdeva) reported 37 minutes ago

  @Rogers how does one get through to you? How does one get clarity? How does one get any solution? Why would anyone want to stick with your service if this is how you treat your loyal customers? Can you help or will I stay on hold for the whole day?

• 
  LordMassicotte (@LordMassicotte) reported 37 minutes ago

  @SeanLockhart7 @RogersHelps It's always like that They say nothing wrong, but everything is wrong, website slow and their a.i suck. Time to switch after 16 years.

• 
  Sue Leith (@soobird26) reported 38 minutes ago

  @Rogers @TSN_Sports @CBC Soooo….Rogers, you’ll be carrying the NHL games and playoffs for free then? Just as all Canadians have been used to for 70 years? You wouldn’t take that away from us, would you? That would be bad form. And bad for your reputation.

• 
  David Austin (@davidaustin) reported 39 minutes ago

  Also @Rogers how are your customer support specialists experiencing longer than usual wait times when you are CLOSED!

• 
  DifficultCanadian 🍁 🍁 🍁 (@DontBeDumb71) reported 41 minutes ago

  @reporterchris **** @Sportsnet and **** @Rogers

• 
  🇨🇦B1g T1ny Bubbl3s🇨🇦 (@b1g_t1ny) reported 41 minutes ago

  @Hky_Illuminati_ Get ****** @Rogers . Do the right thing. **** monopolies

• 
  Bridgette ⫩ (@MissBridy) reported 44 minutes ago

  @RogersHelps I spent an hour on the phone tonight, on hold to order a new wifi extender pod and get information on travelling abroad plans. I spoke to two people at the start of the call who both couldn’t help me, then was on hold for 55 mins. The online chat couldn’t help

• 
  x marks the spot (@x_4lyfe) reported 44 minutes ago

  @Rogers took the time to change their app logo to pride colors. How gay. Focus on better customer prices and support.

• 
  Kristie Krezanoski (she/her) (@KristieKrezanos) reported 46 minutes ago

  This is a garbage decision and I hope @Rogers and @Sportsnet or whoever is in decision making status of the sublicensing agreements comes up with a new plan that allows Canadians to watch Hockey Night in Canada on CBC. 😡

• 
  Brett Plaxton (@BrettPlaxton) reported 49 minutes ago

  Yo @RogersHelps is something up with the 5G network? Ever since we had a service interruption last week, my phone keeps going into SOS mode and won’t connect outside of wifi

• 
  Rhaimon (@Earthoak01) reported 52 minutes ago

  @SportsnetPR @Rogers and @Sportsnet never cared about Canadians and this should confirm it for even people with their head in the sand.

• 
  🇨🇦 Peter 🇨🇦 (@peter101s) reported 53 minutes ago

  @RogersHelps does anyone answer DMs anymore? Horrible customer service ever since the major cuts last year

• 
  d (@dfinnman1997) reported 54 minutes ago

  @SportsnetPR **** you @Rogers scumbags

• 
  Tyler 🌱☕ (@Valomir) reported 56 minutes ago

  @Rogers @Sportsnet I will NEVER pay to watch any sports on any of your platforms. Hockey belongs on CBC you absolute ******* cretins!

• 
  Auburn Wild (@AuburnWildnet) reported 56 minutes ago

  @sulli31165 Its nonsense. He said ppl were calling in and complaining. Probably Rogers told him to because #rogers @Rogers @Sportsnet is crap and bad for #canada

• 
  Alex Lazarowich (@ALazarowich) reported 59 minutes ago

  @Rogers crazy that when I call the help line to speak with a real person the message you get is too busy and then your help line hangs up on me. INSANE behavior for a help line & a company whose motto is “with you all the way”. I guess not eh?

• 
  chris (@whiteboywork) reported 59 minutes ago

  @Rogers and yet again it has gone down either your service is not what it claims to be or you sent us a trash router

• 
  David (@davidD3K) reported 59 minutes ago

  @thealexblair @Rogers It'll never be great again. They keep hiring, cheap guys like Gazdik or vanilla type people, that bring nothing worth watching. The only true talent is Bieksa. Rogers spent all their money on getting the NHL rights.