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Rogers

Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 59% Internet (59%)
  • 12% Wi-fi (12%)
  • 12% TV (12%)
  • 8% Phone (8%)
  • 6% Total Blackout (6%)
  • 3% E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Montréal, West Kelowna, Powell River, Vancouver, Markham, Toronto, Miramichi, Edmonton, Newmarket, Surrey, Niagara Falls, Calgary, Winnipeg, Mississauga, and Ottawa.

CityProblem TypeReport Time
Montréal Internet 32 minutes ago
West Kelowna TV 1 hour ago
Powell River E-mail 4 hours ago
Vancouver Internet 5 hours ago
Markham Internet 5 hours ago
Montréal Internet 6 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • yidchick
    Alison S. (@yidchick) reported

    @MissMapleCda @RogersHelps Yes. I just filed a formal complaint with management team

  • DarkCrusade6
    𐕣𝕯𝖆𝖗𝖐𝕮𝖗𝖚𝖘𝖆𝖉𝖊6𐕣 (@DarkCrusade6) reported

    The amount of times I keep calling @Rogers just to downgrade is ridiculous… @RogersHelps either answer the call, or I’m canceling my service

  • harvardropout_
    bet credit parlay winner (@harvardropout_) reported

    @RogersHelps when I asked the rep about a return box he said if it doesn’t come with the phone to reach out to customer care lol

  • thejamesriley
    James Riley (@thejamesriley) reported

    @RogersHelps I have been in DM. Still waiting to get into my account please. Conversation trickled off with another customer service rep

  • 8treelane
    8treelane (@8treelane) reported

    @RogersHelps This was the ultimate solution, and it crashed installing 3 times, but now works. Thank you!

  • tanyalsweet
    Tanyassm (@tanyalsweet) reported

    @RogersHelps Still on hold and now it’s an hour and 45minutes @Rogers you owe for a week of ****** service! I have to use my Starlink to make calls or drive 3 mins down the road for reception yet I’m 45secs from your tower. I reported it! (ticket I2600573957)

  • cadencegrace
    Cadence Grace (@cadencegrace) reported

    @RogersHelps You can start by firing Keona- this is the second time I’ve dealt with her and she is the direct reason I will be going elsewhere. She is rude, condescending, wastes your time and makes your business feel unwelcome and unneeded.

  • YYCCowboy
    🇮🇪 🇨🇦 🇯🇪 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@YYCCowboy) reported

    @alejomelgar21 Its sad to see the 660 Newsradio like that.. I had no idea they'd been shut down, called the traffic line to leave a tip for them that afternoon..went to voicemail..left a message..then turned on the channel to hear nothing but dead air. @Rogers made a huge error closing a much needed station down.

  • MarcJohnT
    MarcJohn (@MarcJohnT) reported

    @RogersHelps #UFC329 Stream on the Xfinity sportsnet ppv is of such poor quality. Internet speeds are more than ideal. This is absolute garbage. Please fix it

  • JPGonVI
    JPG (@JPGonVI) reported

    @rodmickleburgh @Rogers Every issue somehow ends with you demanding someone else fix it. Government, taxpayers, neighbourhoods… always someone else.

  • PhilipDRNathan
    Head (@PhilipDRNathan) reported

    @WR_Record Instead of bitching people need to DO something! CANCEL ALL YOUR @Rogers subscriptions ASAP.

  • Sports_Clarkey
    Clarkey (@Sports_Clarkey) reported

    1/2No wonder @Rogers closed down radio stations yesterday. They don’t get it. Listening to @BlueJays today on @FAN590. Paraphrasing, ‘there goes the no hitter let’s go to Joe blow for the out of town scoreboard’. New guy-‘nothing going on out of town, this is the only game.’

  • JacobJPhillips
    Jacob Phillips (@JacobJPhillips) reported

    @RogersHelps If You Had Of Read My Post Complaint, I Did Both. 🙄 I’ll Call, Again.

  • stevkev1701
    Chris (@stevkev1701) reported

    @JordanSpinks42 @Rogers Bell was no better 5 years ago. That leaves Telus, and their customer service sucks

  • MikeDelpieroX
    Michael DelPiero (@MikeDelpieroX) reported

    @mwalker1533 @RogersHelps "If I understand correctly, your first invoice was alright, but the following two were problematic. Is that right?" At this point, no customer service would save me as a customer. Absolute disgrace.

  • mwalker1533
    Mark Walker (@mwalker1533) reported

    @MikeDelpieroX @RogersHelps problem is if you cancel they say youre breaking an agreement and will charge a fee for remaining months. 720 in my case

  • kynetics
    Andy Obi (@kynetics) reported

    @RogersHelps I have just switched to a different network. The problem has been solved. Thank you.

  • mickwest293
    Mick West (@mickwest293) reported

    @RodMakeKidsBald @Rogers If companies aren’t continually making profits this happens…Sucks !!

  • RealDonBradshaw
    Don Bradshaw (@RealDonBradshaw) reported

    That’s some award-winning journalism there. 🙄 It’s not like the #BlueJays50 have 742 other serious problems that could be addressed. It’s a below-.500 ball club with numerous players in slumps but yeah, go ahead and focus on their toy box. Keep cashing those @Rogers paycheques.

  • Finsup22
    BCSnowbird (@Finsup22) reported

    @RodMakeKidsBald @Rogers Hear hear. Never understood the Blue Jay love out west. We’re taught to hate all things Toronto ( even more so as of yesterday) but fawn over the Jays. Hoping that stops now

  • Nucks1968
    James S. (@Nucks1968) reported

    @provincesports 🇨🇦🏒We all agree that the people in charge at @Rogers & @RogersMediaPR are HORRIBLE people. Everyone should dump ROGERS in favor other providers , it is the only way to help.

  • itzStephieLynne
    Stephie (@itzStephieLynne) reported

    Anyone else having issues with their @Rogers @RogersHelps mobile service in Toronto rn?

  • amsinthenorth
    ams🍉 (@amsinthenorth) reported

    @Rogers whats up with dead zones all over Sudbury? I have ZERO service in way too many areas. WTF am I paying for?? Rumor has it that you've stopped maintaining your towers... maintain the damn towers or charge ppl 10$/mo. Thats what its worth rn, max.

  • WasanJajouPart2
    GodWins (@WasanJajouPart2) reported

    @RogersHelps Build call centres in Canada & hire Canadians. Isn't it bad enough that you, along w 2 other companies monopolize telecommunication in 🇨🇦 & charge us heavily due to any competition being squeezed/bought out? Not enough money for you? You also need to hire cheap foreign labour?

  • BobPickard
    Bob Pickard (@BobPickard) reported

    @UniforTheUnion @Rogers The abrupt way Rogers turned off these stations was needlessly disrespectful to the employees let go and to the people in the communities affected whose listenership over decades supported the company with advertising dollars. You just don’t deal with staff and consumers so callously – no notice and crappy communication like they mean nothing. But this is the culture of Rogers under Edward Rogers and his beancounter CEO who don’t have the character and class to treat their stakeholders right.

  • angieliuhomes
    Angie Liu (@angieliuhomes) reported

    @news1130traffic RIP what the heck @Rogers . I've been listening to news1130 for over 20 yrs. You pulled them and 650am. Terrible decision. You stink. Thank you for all the people who have ever worked and served there. I wish you well

  • yidchick
    Alison S. (@yidchick) reported

    the people @RogersHelps employees have tiny pee pees and even tinier brains. Worst customer service, doesnt give a rats *** about helping customers. I am going to look into switching bec i have had it.

  • mwalker1533
    Mark Walker (@mwalker1533) reported

    @RogersHelps how can I get help for my internet service. 3 months ago I was promised 90$ per month for 24 months. im now being billed for 125 including tv wich i never agreed to. holding on phone for hours end with no help. chatbot absolutely useless

  • shalini_aro
    Arosha liny (@shalini_aro) reported

    @FidoSolutions @Fidomobile @Rogers Wow Fido just tried to cheat me into paying for an account that’s been cancelled for a month. Not only did they cancel and refund for one month but they decided to restart to charge me.. like wtf!!!

  • anmolkatyal2177
    Anmol katyal (@anmolkatyal2177) reported

    @Rogers @RogersHelps what a worst service. Since morning i am not able to access internet n trying to reach n connect to you guys but after 45 minutes of hold there is no one there to connect. I guess time to switch to @Bell