Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (13%)
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Wi-fi (11%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Scarborough, Toronto, Calgary, Brampton, Edmonton, Castle Gardens, Ottawa, Kitchener, East Gwillimbury, Vancouver, Oshawa, Mississauga, St. Thomas, Duncan and Kanata.
| City | Problem Type | Report Time |
|---|---|---|
 Scarborough |
TV | |
| Toronto |
Wi-fi | |
| Toronto |
Internet | |
| Calgary |
Internet | |
| Toronto |
||
| Brampton |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Aditi9024
(@aditi9024) reported
@Royvishu @RogersHelps @RogersHelps You guys can DM me to know what kind of pathetic support i got from the team and still struggling to get just a proper update.
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sakshi singh
(@singh_s16) reported
@RogersBiz @RogersMediaPR @Rogers ROGERS !!Pathetic service,Prcesses, systems! After spending 5hrs on customer care, no help could be provide. Being a loyal customer wnted 2 port frm Fredom to Rogrs..Nevr rcived the sim or activted d service bt I ws charged mnth since Aug.
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king tony - he who fell off
(@corporatekitten) reported
@SCFGOAT @WestJet @Rogers westjet is mid but not as bad as air canada or rogers
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vishwajeet roy
(@Royvishu) reported
Such a mental trauma my wife is going through talking to @Rogers @RogersHelps . She has been trying to get a phone from last 30 days and every other agent lying. She is with them from 5 years now. Pathetic company and worst support faced ever. @RogersBiz
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Ryan
(@RC3POX2Point0) reported
Non stop buffering, game is barely watchable. How ******** do you have the audacity to charge what you charge for Sportsnet Now?!? @RogersHelps
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vishwajeet roy
(@Royvishu) reported
@RogersHelps She already reached you guys, please spare some of your precious time to reply back and help her so that she is not stressed.
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Katie
(@Katie36540778) reported
@RogersHelps My internet has been down since yesterday morning. I called last night and was told I’d have it back by last night. It is the next day, still no internet.
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Michael Roberts
(@Magnunnr) reported
@BarryHunt008 @RogersHelps Actually, please share the fix online, I'd like to know where I can get my rebate for the nearly 2 years of services to a non-existent lilne I was charged for in about 2004
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Anwar Abdi
(@RealAnwarAbdi) reported
It’s funny, how @TELUS manager hung up the phone on me, @Rogers how can switch my service to you guys
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AOD
(@AodAjod) reported
@rogers your service is crap. I work from home and your internet is down with no timeline to get it fixed. I thought you were supposed to be #reliable #rogerssucks
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Sjw33
(@Sjw332) reported
@scwm1971 That's it? Was on hold with Sportsnet (spoiler alert owned by @Rogers) before I just gave up and accepted my ****** service.
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Jill Burgess
(@jillplumbtree1) reported
How does @Rogers have a technician make a service call (they were informed the new HD box wasn't working) and he tells my 97 yr old mom "your daughter will have to call (AGAIN!) as I don't have an HD box." What were you doing then? Delivering coffee and donuts?
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Aditi9024
(@aditi9024) reported
Pathetic customer support just to get a phone upgrade,they only tell lie just to retain customer,waiting for an update since 30 days, every agent is lying with different story. Is this how you treat your customer? Such a mental trauma for customers @RogersHelps @RogersBiz @Rogers
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Jason correia
(@Jasonvc365) reported
@Rogers just got screwed from rogers mobile. Got a unreasonable bill from them. Changed my planned to a better one a d got charged for it the same day at the end of my cycle. Called in nothing they can do it is what it is they said. Service cuts out app doesn't work bs.
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dream crusher
(@Wildsau) reported
I’m just going to say it officially that I will never, on general principle as a result of being exposed repeatedly to this Rogers wrapped in red event commercial from the 9th circle of hell, become a @Rogers customer. That ad is like 10 grit sandpaper on my soul.
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Ryan G
(@rayrayg09) reported
@Rogers Hello, ur app is not working. When I sign in, it’s just stuck on the background screen (image of a ******* her phone, Rogers logo on upper corner). I’ve already tried reinstalling.
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Ainslie
(@melikecode) reported
Wow @RogersHelps you guys are all-in on illegal billing! Repeatedly telling me my plan now costs $ X then sending me confirmations for more expensive things and different plans that were never discussed or agreed! 7 hours and 4 calls later, still not resolved.
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Mo
(@M00NPLAYS) reported
@RogersHelps need help removing a theme pack off my cable package. I’ve tried online but keep getting error messages when I go to remove it
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C Brian Blac
(@CBBlackadar) reported
In my saga with @Rogers cable tv, I complained about intermittent reception to a help line. They sent a new cable box by Purolator. Astonishingly, the new box did not work either, so I requested a technician visit my home. 1/2
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☕
(@Js_Bane) reported
@Rogers @RogersHelps it took 2 hour and 40 mins for you to get my box's working. After you cancel my box!! For no reason!!! What the hell are you doing?? I asked to speaked to manager. I never got one!! Get better!!
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Shawn Clarke 🇨🇦🏴🏳🏁🐾
(@ShawnClarke128) reported
I just had the absolute worst customer service at a Rogers outlet a person could ever imagine. Last kick at this guy @Rogers hope you enjoyed my money since 1993... never again and I will make sure everyone knows how I was treated and lied to by manager!
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Raghav Nayyar
(@RaghavNayyar22) reported
@RogersHelps @Rogers I have tried all means to explain the challenges of upfront edge amount when my Iphone was lost 5 months into contract and I never got replacement device for my Iphone. I paid the third party 200 dollars for a petty phone. Now you have charged me 440, unreal.
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Burner1
(@1MEBurner1) reported
@RogersHelps Why is it so easy to subscribe to a new ignite channel, right from the remote in fact... but in order to cancel one you need to chat to a representative and wait forever online or on hold?
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sam
(@dragonpickles) reported
@RogersHelps @tinyfevers our internet is down. i have a ******* exam tomorrow. fix it.
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emma 🐝
(@emvardz) reported
how do i escalate my complaint with @Rogers about the horrible service i've received? do i have to go straight to @CCTS_CPRST ? this is getting ridiculous
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LallyA
(@LallyAd) reported
Hey @RogersHelps I hope y’all feel happy I was offered good cell phone plan for three lines on @Bell_Support and @Shawhelp also gave me a good deal on my home service willing to lower on my home service with tv and 1,5gig but no rogers had to drop the call shame
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Jonathan
(@Jonatha41110058) reported
@RogersHelps I have received nothing but the run around from @Rogers. I was supposed to have a technician come to my home as I have not had internet 5 out of the 7 days I've been a customer. I have been lied to for the better part of the day. I would like some help.
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Prakash Panchal
(@___ttl___) reported
As a new customer, I am asked to register online to get started. It asks me for an account number but can someone help me find one? It is referring me to the Service Agreement to get the Account Number but it seems the document masks it. @RogersHelps
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Bryce Waterford
(@BryceWaterford) reported
@BarryHunt008 @RogersHelps @CRTCeng Always select the new customer option.
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Felix
(@FelixT2021) reported
@RogersHelps If I went to a Rogers store would they be able to check if it is unlocked to any network? I think it was previously used under Bell