Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (15%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Montréal, Calgary, Edmonton, Hamilton, Toronto, Vancouver, North Vancouver, Stratford, Newmarket, Mississauga, Oshawa, Surrey, London, Greater Napanee, and Longueuil.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
Internet | 2 minutes ago |
|
Montréal
|
Internet | 2 hours ago |
|
Calgary
|
Internet | 6 hours ago |
|
Edmonton
|
Internet | 7 hours ago |
|
Hamilton
|
Internet | 9 hours ago |
|
Toronto
|
Total Blackout | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
line eraser (@cdntruthseekr) reportedHey @Rogers 👇 as if your company isn’t already one of the worst
-
Uncle June (@Chessongrass1) reported@MapleLeafs @Rogers wtf is this…. Like seriously
-
VJ (@vjgvoice) reported@Rogers your pvr sucks. I was recording the Canuck game and YOU decided to END it because who knows, there was room on the pvr but you took priority recording bc there may not have been room if all recordings continued without any being watched and deleted. Brutal.
-
Atul Prajapati (@Atul_Prajapati_) reported@RogersHelps Several attempts have been made and It’s been back and forth a lot. Already paid $480 appx in the name of Rogers as they asked but now asking another $333 in a separate email. It’s just a poor customer service with lack of transparency in the process and looks like a classic scam pattern when they keep asking to pay and pay. I entered in a good faith paying month to month basis and that was processed as well. But, it’s been a week they keep asking more and more even though I have a good credit history.
-
Danny Galea (@dannygalea99) reported@sidseixeiroshow @Sid_Seixeiro @Rogers is going to treat #leafsforever like they did with the Blue Jays for a long time: squeeze it for every red cent they can get. They know the Leafs print money. They know people will pay $100 for a selfie. Get ready for corporate malaise.
-
Wut? (@_TheCaptaincs) reported@RogersHelps It is 2x the price to change my plan while staying with you. If I canceled my service and started from scratch it’s half the price. What a travesty of a company.
-
J (@Jason90s) reported@RogersHelps what has happened to customer service within Rogers? A simple error can’t be corrected after 5 calls and multiple requests through your AI chat box. You guys don’t even reply on X either, absolutely ridiculous.
-
Jean C Rodas (@Antihero_07) reported@RogersHelps I’m working from home and again not service in the beaches area. Worst service ever seriously.
-
Bonnie Lee (@stitchlady) reported@RogersHelps what is the problem with the MyRogers app? I constantly have to delete it and reinstall. I keep getting a message that said something went wrong. It’s OK it’s our problem. This has been happening on both my iPhone and iPad.
-
Deborah Tood🌎💡☕️☀️🎗️🇨🇱🇨🇦🇦🇹🇮🇱 (@DebTood) reported.@RogersHelps @Rogers As a customer I feel unsafe with this kind of employee in your company. Rectify NOW
-
@drhillarypimlott.bsky.social 🏳️⚧️🏳️🌈🇺🇦🇬🇱 (@Dr_H_Pimlott) reportedI am so sick of the lack of .@Rogers care 4 customers even if they are at one remove. We have mobile phones with @Rogers & we have to change that, too. They are the worst company I've ever dealt with - I even worked for them decades ago. Time to break up these monopolies!!
-
💙🧡🇨🇦Mkmecrzy🇨🇦🧡💙 (@mkmecrzy) reported@Rogers your customer service is useless, no internet since 7am - it’s now 10:15pm. You can’t get through for a status update and your stupid app is down for maintenance!
-
Bonnie Lee (@stitchlady) reported@RogersHelps I have reached out to tech support on previous occasions when this happened and all they do is reauthorize my modem etc etc. The issue keeps happening! Its always during a game on the 4K channel so obviously this is part of the problem!
-
Merhawi Yohannes (@Merhawi200) reported@Rogers @pozpiggy86 @RogersHelps I’ve spent over 130 minutes on calls across 3 days and spoke to 6 different agents about a $460 charge I never used. No resolution, just getting transferred and hung up on. Can someone actually fix this?
-
Angela Ibach INT (@a_bi30) reportedSo, after complaining on here about the constant increase in prices and 25% increase for the two services in less than 2 years.....forward a month and price up again!!! @Rogers can we talk crap....oh we have hard times, things cost more is your sob story with your major profits
-
FrostyMapleLeaf (@FrostyMapleLeaf) reported@l3v1at4an @Prxodiigy @Rogers He must be fired or I will not be a customer of Roger's anymore. He must be deported too.
-
Leanne Cormier (@cormierleanne71) reported@RogersHelps why is the internet down in NB and how long before it is restored
-
Jonathan Spivak (@jonsp01) reported@RogersHelps Rogers Xfinity Streaming App (RXSA) doesn't stream live TV nor plays back saved programs from the cloud PVR on Android 16 (cell phone & tablet). My old S8 phone running Android 9 has no problems with the RXSA. This problem was fixed, now it's an issue again?
-
April (@canadianaf1) reported@ToddHeintz @Rogers @BlueJays I worked as a customer service rep for 12 years with Rogers. Believe me when I tell you..they don’t care.
-
Mariam J. Karim (@MariamJKarim) reported from York, Ontario@Rogers waited for 1 hour to cancel my home internet and the person disconnected. Wth?
-
Howling at the Moon 🐺 (@Jane_Gillon) reported@Rogers I’m glad you understand but that doesn’t really help anything. I will be spending my time avoiding as many “smart” products as possible. There is a big difference between incentives and force. 95% of the people would never turn off the standby feature.
-
Engineer_Trader (@Engineertrad) reported@RogersHelps Yes he came installed new modem but still not working technician says signal issues he generated ticket
-
Lynne Pelser (@LynnePelser) reported@RogersHelps Oh my goodness… I would never have thought of that !!!! Yep that’s sarcasm … Your response is as blatantly lacking in customer service as expected @CRTCeng @Rogers
-
TheVoiletBerry (@thevioletberry1) reported@RogersHelps There has been internet outage for multiple customers in Belmont SW, Calgary since today morning and the issue hasn’t been resolved after 8 hours. Surprisingly the Rogers website says there is no outage anywhere. We are still out of internet and no way to track the progress
-
Somebody 🍁 (@caldernet) reportedGot 2 telephone calls today wanting to clean my home's air ducts, and the other trying to sell me @Rogers services. I now just tell them "I don't deal with Indian call centres," and they just hang up.
-
FWIW (@orangeEred68) reported@l3v1at4an @Prxodiigy @Rogers But, we’ll fire Air Canada’s CEO because he didn’t issue one particular statement in French.
-
Shell (@Mjc95) reported@RogersHelps Are there reported issues in Ottawa area? Channels keep reloading and nothing happens. We've restarted the modem multiple times
-
shawna (@shawnasativa) reported@RogersHelps i waited online for a rep just to be disconnected after 2.5 hours as soon as i got to the front of the line. just send me the link to simply cancel it ONLINE without having to talk to anyone. i know this is possible because i’ve done it before. or did you remove that option??
-
Aaron Tabasum (@aaron_tabasum) reportedThe @MapleLeafs not making it to the playoffs is partially a problem of the moral and players but it’s also what you get when a tech giant like @Rogers owns majority and cares about the jays and investing. I do hope they lose money because the change needs to come from the 1/2
-
Atul Prajapati (@Atul_Prajapati_) reported@RogersHelps Several attempts have been made and It’s been back and forth a lot. Already paid $480 appx in the name of Rogers as they asked but now asking another $333 in a separate email. It’s just a poor customer service with lack of transparency in the process and looks like a classic scam pattern when they keep asking to pay and pay. I entered in a good faith paying month to month basis and that was processed as well. But, it’s been a week they keep asking more and more even though I have a good credit history.