Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (56%)
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Wi-fi (14%)
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TV (13%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Ottawa, Toronto, Surrey, Edmonton, Calgary, Halifax, Scarborough, Brampton, Victoria, Montréal, Nepean, Whitby, Mississauga, Alliston and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Wi-fi | |
| Toronto |
Internet | |
| Surrey |
Total Blackout | |
| Edmonton |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Hayman 💉 💉 💉
(@shayman) reported
helped a family member get set up with a nicely functioning Eero wifi network. now he's gone and upgraded the cable modem to @Rogers Ignite and - what the heck - they claim that system is incompatible with Eero; switch to (and pay for) Rogers wifi extenders. what the heck.
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RJS
(@celestialbloo) reported
@neothefish @RogersHelps don't even get me started. my favourite is having it crap out every 2 mins when I'm gaming with a friend online! not frustrating at ALL
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LynneT
(@LynnNotOriginal) reported
@Rogers My internet is down again...must be snowing...
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Robbie
(@RobbieGamers) reported
@RogersHelps @KER4YEG Don’t lie - you actually don’t understand how people feel . The service been crap for 3 days
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Baljeet Sandhu
(@Baljeet_sandhu5) reported
@RogersHelps Hello guys, have a concern since Aug. I bought samsung S21 ultra and it had an offer for Samsung chromebook with it. I did every step required but still have not received anything. Also sent email to given ID but did not receive reply back on that too. Please help.
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mattRlive | Part of Marifana Records
(@mattRlive) reported
**** @rogers internet... I can't even have my 24/7 Music cover stream up without it disconnecting every time I live stream which is very suspicious but it's 100% fine when I don't stream...
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Tommy Christensen
(@TCHWRX) reported
@RogersHelps Yeah and it "allows" you to automatically charge me $150 without giving me an option to opt out. That's NOT good service. It's stealing my money. #RogersRoamLikeHomeScam #badcustomerservice #RogersStealYouMomey
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Fahl Designs
(@FahlDesigns) reported
@RogersHelps Of course. Gouge customers, never reward loyalty, never give deals to existing customers. What a damn monopoly. Must be nice to not have to pay large taxes either. Capitalism at its finest
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WendyMcKee
(@Wendy_McKee) reported
@RogersHelps Ummm....i have never used direct on twitter! Do t know where
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Nadia Oxford
(@nadiaoxford) reported
@RogersHelps Hi, my internet has been hitching for the past couple of days, and it’s affecting my work. Rebooted the modem; no help. Are there problems in my area (M6B?)
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RICHMOND
(@RICHMON64774652) reported
@RogersHelps My internet is down@Vaughan
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Habanerohuncho
(@habanerohuncho) reported
@RogersHelps Hi my internet is down in downtown toronto and I can’t get through to anyone, can you please acknowledge the issue and provide an ETA to repair? I can see several others complaining too.
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Fahl Designs
(@FahlDesigns) reported
After being with @Rogers for 14 years and never receiving any sort of promotional offer or discount, I moved to @TELUS. All Rogers has done for me is remind me that there is still an outstanding balance. What a terribly run company
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X-Greens
(@XGreens2) reported
@RogersHelps just might hold the title for absolute worst customer experience of my life! Cancel my business line and flag my name as fraudulent, but can't answer a single phone call or return at least one message to get my service restored!!! #ridiculouslypathetic
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Sean Forrester
(@Sgfor43) reported
@Rogers the disrespect you show customers is astounding. Waiting over 30 minutes just to chat online is not acceptable. But I can't phone unless I have 2-3 hours to spend. Worst Customer Service on the planet is the only award you'll ever win.
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zachjackdad
(@zachjackdad) reported
from
Ottawa, Ontario
@AxskullTV @Sportsnet @Rogers has literally ruined the NHL product because of their terrible broadcast. Cannot wait until this contract is over.
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Mouse
(@NotSoQuietMouse) reported
6 weeks and over 10 phone calls later and I think our @Rogers account has finally been sorted out. That was exhausting. Gotta hand it to them though. Even though no one knew wtf was going on. The customer service reps they have really are top notch.
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Tommy Christensen
(@TCHWRX) reported
@RogersHelps I did yesterday. Was on a chat with your customer service for almost an hour and was told that was not possible. Now you tell me it is possible 😳
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PhantomKnight300
(@PhantomKnight75) reported
So sadly no stream today cuz the internet is being screwy again! Had the same problem on Monday and even if i get the connection back I'm not sure for how long. Once again thank you @Rogers for your "exemplary" service that we all pay good money for only for it to go horribly bad
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Steve Hayman 💉 💉 💉
(@shayman) reported
@BruceRKirby @Rogers We tried that - I think, trying to support this setup remotely - and tv and its settop box worked for a while and then went offline, couldn't reconnect
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marjorie craw
(@CrawMarjorie) reported
@Rogers Why don't you just cut the crap and give us what we really need. Reduced rates and better quality internet!
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Doug Measures
(@doug7300) reported
from
Collingwood, Ontario
@Rogers sent me a Text with a Link for an 80.00 CAN reward for being a Loyal customer - sure looks like a phishing attempt. Be careful what you open on your devices. #Hacked ?
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Anti-social_A 🇨🇦
(@travellingbelle) reported
@RogersHelps are you aware of a service outage at Scarlett Rd and Eglinton in Toronto? There’s nothing listed on your site.
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It's Medically Necessary
(@IMNCanada) reported
Girl: dad, it says "Santa Claus' network bandwidth is low." Me: well, the North Pole does have spotty Internet. @Rogers: I think @santa needs tech support.
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Steve Hayman 💉 💉 💉
(@shayman) reported
I know a little about how networks work, and I'm having trouble understanding what @RogersHelps has done with these Ignite modems and settop boxes that makes them incompatible with @eerosupport wifi. a cynic might think "they want to own and monetize your whole home wifi"
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Karl Moskowski 💉💉 💉💉
(@kolpanic) reported
@shayman @Rogers You just have to reconnect the STBs to the eero network. There are some magic keystrokes on the remote to do that.
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sherine a
(@AbrahamSherine) reported
@RogersHelps are you having internet issues in downtown toronto? I am on queens quay and the internet has been down for a couple of hrs now?
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Paula
(@Paula18350050) reported
@Rogers How about just helping all regular people ! You know, the ones who are forced to pay your outrageous service charges, because of the gov't enforced monopoly !
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Joe Katt
(@JoeKatt) reported
@RogersHelps just wondering, if NHL shuts down due to covid again, will we receive a refund on our NHL Live Subscription??
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WendyMcKee
(@Wendy_McKee) reported
@RogersHelps When will we be getting a signal / tower again in Ridgeway, Ontario since our tower collapsed in the storm. The FAINTEST of signal occasionally now for a week. Please update.