Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (56%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Ottawa, Calgary, Mississauga, Newmarket, Burnaby, Oshawa, Laval, London, Brampton, Edmonton, Nanaimo, Ajax, Montréal, and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 1 hour ago |
|
Ottawa
|
Internet | 2 hours ago |
|
Calgary
|
Total Blackout | 6 hours ago |
|
Toronto
|
Internet | 11 hours ago |
|
Mississauga
|
Total Blackout | 12 hours ago |
|
Toronto
|
Internet | 12 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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William Goddard 🍁 (@W_Goddard) reported@JeffreyBannon @Rogers I love the fact that they are offering employees buyouts and at the same time growing staffing in Morrocco because the average employee working in customer service gets paid about $1000 per month ...
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HockeyBusiness (@HockeyBusiness) reported@RogersHelps No. It took me four callbacks to finally get to a live agent to resolve a complicated issue, this after I tried the above and was met with dead air from your AI Assistant. Considering all the money we pay you, this is all completely unacceptable!
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sparkytor (@sparkytor) reported@RogersHelps We can’t connect cause the account is connected to a condo corp so we are in never never land. Queue just hit 62 minutes. We can’t put in the account number and since our phones aren’t with Rogers (thankfully) it doesn’t recognize number.
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Jacob Legein, CPA (@PeachFinancial) reported@RogersHelps I’m not even a Roger’s customer when I call I need a phone number for my account - the link you gave me does not have any option for what I need
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Gio (@giovexpo) reported@RogersHelps Ok You Convinced Me Before I Cancel My Service. I will Call Them
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HighHorse (@FringyFarm) reported@Bratt_world @Rogers Fido continued to withdraw money for 7 months after the account was closed from my 86 year old dad until I discovered it while he was in the hospital. Still can't reach them for resolution @FidoSolutions
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Chiranjeevi Nagiredd (@chirutweet) reportedVery disappointed with @Rogers experience. On May 1, I got 2 prepaid SIM lines from the Rogers Longueuil store and was charged $80 activation fee per line. Later, Rogers customer care confirmed I should receive a full refund and asked me to visit the store.
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Sanka Jayasundera (@Zenblime) reported@RogersHelps Doesnt help i still having issues that I am getting tossed around in. Very disappointed in this service
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squirtldmishrts (@squirtldmishrts) reported@RogersHelps @Sportsnet fix your game feed. Your background ads are messing with the quality. Can't see the ball, bat, batter or all three.
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BrianM (@briangm11) reported@RogersHelps I hope someone calls me with positive information, but not holding my breath! The company-wide cutbacks in your service departments does not look good on you.
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Max Adams (@MasTaherazar) reported@Rogers always great to wait 45 mins to speak to a human and have them hang up
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Jacob Legein, CPA (@PeachFinancial) reported@RogersHelps Fix the problem or I am going to dig the gravel out myself and leave your wires exposed if I don’t cut them
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Karl Zenith Nieva (@TheKarltopia) reported@RogersHelps In the future??? @TELUS has had this for over a decade I believe. Nice way to lose a customer
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Dman (@mcmanus17) reported@RogersHelps The first time I reached out I was told it was an outage in our area. The other two times the service restored before I could connect to an agent.
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𝔅𝔯𝔞𝔡𝔢𝔫🇨🇦 (@BradenScheck) reportedBaffling to me that in the year 2026, @Rogers has such ****** support services. Almost 2hrs on hold, 1hr on hold yesterday, and two days with no resolution. No email to contact either, only phone or online chat which is also backed up. Embarrassing. #Rogers #Shaw #RogersShaw
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giggles (@scarlettohara67) reported@RogersHelps this is not fair. When will milton service be restored its been more than 12 hrs ???? This is infuriating
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David "Stargate Genius Leader" Hewlett (@dhewlett) reportedNot if you've got the wrong address as we've been trying to explain to your tech support...day 2 back on hold waiting for you, @Rogers!
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toymachinesh 🇺🇸 (@toymachinesh) reported@RogersHelps Automatic puts me on t-mobile which is awful and connecting to the good one “AT&T” takes so long. It’s annoying when it used to be a smooth transition after landing in the US
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Dog Mom 🇨🇦☘️ (@buzz_because) reported@RogersHelps @faisal_ I waited an hour and a half on support and never did get an answer. Had to hang up because my phone’s battery was drained. Still have no resolution to my issue. You’re not the only one Faisal.
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s_hughes815 (@s_hughes815) reported@RogersHelps after your Cyberpolygon exercise participation service outage in 2022 (we know the truth), it is best for Canadians to have internet & phone through different carriers.
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Bonnie Lee (@stitchlady) reported@RogersHelps @TheKarltopia Rogers used to have a callback option -it was very convenient but it was discontinued a little while ago. Too bad.
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Bob Baggs (@Bob_Baggs) reported@RogersHelps a couple years ago I added my name and address to the Do Not Knock List for your sales people and they are now back again, twice yesterday which I did not answer because of their aggressive tactics. I called customer service and the options are useless.
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Michael DelPiero (@MikeDelpieroX) reported@wheelgirl77 @RogersHelps @RogersHelps is an unverified AI chatbot account with no verification checkmark. It will keep sending scripted replies, but no one is actually going to call you back to help. If you want a real human response and actual accountability, file a complaint with the CCTS instead.
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Officially HarjjiB (@HarjjiB) reported@RogersHelps I did, and they sided with merchants TOS ( terms of service) and said I don’t have a dispute as the merchant doesn’t offer refunds.. if the merchant offered refunds then why was I disputing the charge
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Chiranjeevi Nagiredd (@chirutweet) reported@Rogers @CanadaTelecoms @CRTCeng Please help.
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Andy Potter (@aap53) reported@RogersHelps I have spoken to them on more than one occasion and there has been no resolution.
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Steph (@Stephy_72) reported@RogersHelps @Bell_Support please take me as ur client as Rogers customer service is horendous and can’t read either. Tony Staffieri, CEO of @RogersHelps more training and ur CSATs most be really low
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HockeyBusiness (@HockeyBusiness) reportedRemember when Rogers offered buyouts to half their staff? Well, now, when Rogers customers call in to speak to support, you now get AI ASSISTANTS! Not even live agents! If it was an hour of frustration on the phone before, it's 10 times worse! UNACCEPTABLE! @Rogers
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Kaykay (@kskytte) reported@RogersHelps Good morning! Yes I have, a week or two ago. The person reset our modem on your end and said that should help. It did for a bit but I’m back to unplugging my modem to get things to work.
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sprt08 (@sprt08) reported@RogersHelps Hello- I sent a private message. Would someone please help? I’ve tried every support avenue available without response, and in store and phone reps say they’ve submitted escalation tickets because they see the problem but can’t help. Thank you.