Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Mississauga, Vancouver, Toronto, Calgary, Edmonton, Toronto county, Oshawa, Windsor, Brampton, Brantford, Stratford, Ajax, Longueuil, Waterloo, and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga
|
Internet | 1 hour ago |
|
Vancouver
|
Internet | 7 hours ago |
|
Toronto
|
Wi-fi | 8 hours ago |
|
Toronto
|
Internet | 8 hours ago |
|
Toronto
|
Internet | 8 hours ago |
|
Calgary
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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JayGen 𝕏 er🇨🇦 (@JayGenXer) reported@DanMac2014 @Rogers They have the monopoly.. zero customer service and zerofks
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#NoDigitalID Nancy #NoCBDC (@nancyvictoria) reported@JayGenXer @Rogers @Rogers is the worst! 0 customer service 👎 Canadians deserve far better!
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The Boxing Advocate (@boxingadvocate) reported@RogersHelps @Rogers I have an issue that can’t be resolved online or by an AI assistant. I need to talk to a human. I’ve called five times and every time I’m given a message that due to “extremely high call volumes” you are unable to take my call. What am I supposed to do here?
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Sharon (@TheSharonHope) reported@Rogers why is your wifi never working? How am I supposed to work from home now?
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Tony (@Tony45190554669) reportedAnyone else wasted more than 4 hours on hold with @Rogers and their pathetic new AI garbage? Something is wrong here.
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Richard Miller (@Millergram33) reported@RogersHelps The problem is that you don’t offer support anymore, you are NOT the same company anymore
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Robert0629 (@frbolo) reported@buzzilio365 @RogersHelps My outage is been out since 3:30am this morning now your telling me won’t be back until 3:30pm September 1
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Billa (@hello17755) reported@Rogers i have been waiting on the phone 📞 for 45+ minutes and listening to a message; there is bit of wait; use to provide good service; may be we need new management team. Fix it before you start loosing your loyal customers.
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celeste 🌼🌞 (@celestee3) reported@RogersHelps My term doesn’t end for 90 days, it seems a bit early for these emails?? Especially repetitive ones? I called the help number and they also said there’s no way to turn them off
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'Nucknation (@surrey1111) reported@RogersHelps All i can get is Anna. I am sick and tired of her. My PCI is 274 RSRP…..123 dBm Band……2 RSRQ…..-18 SINRO…..-45 SINRI…….-51 Been complaining since i got Rogers. I can’t even play a reel on my phone, it is so bad.I think i should be allowed to nullify my contract with Rogers
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BNKB (@banknotekb) reported@RogersHelps @Rogers I purchased the Africa Travel Pass and it doesn’t work. I was promised an update within 24 hours and received nothing. I then waited 2 more hours for a specialist, only for the chat to be ended without resolution. Can someone help before I escalate this to the CCTS/CRTC?
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KIRO Service Consultation (@ampharan) reported@RogersHelps we closed our account in October 2025, finally got our refund then you decide to bill us for roaming. What is your problem?
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Terry Ostashek (@TOstashek) reportedDealing with @ROGERS is definitely an exercise in frustration! For a company that relies on it's customers in order to survive, @ROGERS seems ok living on life support!
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SirLuckHomes Real Estate Brokerage (@SirLuckHomes) reported@RogersHelps Now if I try to make my wife a Level One, that process takes 30 days You’re telling your employees and managers that there is a security risk….what’s the risk to my son if I can’t get a hold of him in an emergency?
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Richard Miller (@Millergram33) reportedCustomer service is nonexistent at Rogers thanks @Rogers I have been on hold for over 2 hours, just wanted to add services.
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Clint (@clintculture) reported@RogersHelps and @Rogers is refusing to help clear up fraudulent accounts it created by misusing my private info. #RogersFraud
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Charlii (@Charlii_aBB) reported@JayGenXer @Rogers I am at the point where I believe they never had any intention of taking the call you just get put into the abyss of elevator music for eternity.
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Macho Dan (@TheMachoDan13) reported@Rogers has to be the worst to deal with or even talk to anyone!! Just had a credit operations agent end a conversation because i said today is technically 5 days from the 23rd, Because they wouldn’t honour an offer!!
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JMB (@jmb_photography) reportedHow does @Rogers thank a person for being a customer of 20+ years? They tell them that in order to upgrade their phone and add it to their contract, they have to pay double the amount for their plan. “Cheaper” plans don’t allow for phone upgrades. Do better, Rogers. Such a joke
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KIRO Service Consultation (@ampharan) reported@Rogers why is Roger’s go out of their way to do dumb things? Closed our cell accounts, almost a year ago , finally got a refund owed then now charge us with roaming. What is wrong with you ? Bad terrible service
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A Kidney for Jason Rumball 🇨🇦 (@happyjaycanada) reported@RogersHelps I just moved and need help to set up my internet I don't have the right connection that goes in the wall I need a technician to help with the coaxial cable
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Richard Miller (@Millergram33) reported@RogersHelps I have a malignant brain tumour, your company is not customer service friendly at all!!
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A Nir (@Zeuxis00) reported@Rogers I have been a Rogers customer for 20 years, and I am extremely frustrated. You have been charging me the wrong amount on two internet accounts even after I changed the plans three times through phone and chat. I have the chat logs where your own agent apologized and admitted the previous changes were not properly applied. I agreed to pay the first 2 incorrect bill trusting it would be fixed, but two months later I am getting the same wrong charges again. This is extremely disappointing. I have been patient long enough. Please fix this properly and make the necessary adjustments. I just want this sorted out once and for all.
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CanuckArgento (@CanuckArgento) reported@JayGenXer @Rogers You’re gonna get an Indian that you won’t understand and can’t speak proper English anyway might as well hang up now
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ＲẸ𝔹乇ㄥ 𝐖ⓘ𝔱𝔥 𝒶 ６ ŞⓉг𝕀𝓷ⓖ (@PingYong1634207) reported@HILITINGHOCKEY @Rogers @Sportsnet Worst for me is losing the radio stations. Life hasn't been the same since.
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Doug Rempel (@dougjrempel) reported@RogersHelps Too late for that… I stayed on hold for over an hour and finally had someone help me! Your company responses are too slow and wait times are too long. There needs to be some drastic changes
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Ontario Frugal Finds (@OntarioFrugal) reported@ODSPoor @RogersHelps That is really weird! I got my $20 gift card from Dollarama - no problem.
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Chris Arnold (@ChrisArnold33) reported@RogersHelps It takes hours to get through tech support and days to get someone out. It just happened randomly and I’ve seen before when the outage detector says no outage when there is one.
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ARKN (@imaginovationz) reported@Rogers I would like to file an official complaint against 'Youssef - Rogers specialist ' Reason being : He did not resolve my issue, he did not provide me an explanation of my questions and he has ended the call without. This is unacceptable . Rogers has been unfair in most of his billings and they charge customers left and right - with 0 visibility on how to raise a dispute.And on top of it, their specialists behave in this unruly manner, when customer complain about this unfair billings. Is Rogers out to loot their customer money ?
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Sean McIntyre (@SM_GMC) reported@RogersHelps my daughter’s phone was stolen. I bought the premium device protection plan. I keep getting sent to Chatbots that don’t work, phone lines that keep hanging up on me, or partner websites likewize that don’t actually work. How on earth can I get a human being to help?