Rogers Outage Report
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 12: Problems at Rogers
Rogers is having issues since 10:20 AM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (56%)
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Wi-fi (14%)
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TV (13%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Ottawa, Ajax, North York, Lindell Beach, Winnipeg, London, Calgary, Vanderhoof, Chilliwack, Wasaga Beach, Abbotsford, Greater Sudbury, Newmarket and Bradford West Gwillimbury.
| City | Problem Type | Report Time |
|---|---|---|
 Chilliwack |
Phone | |
| Toronto |
Phone | |
| Ottawa |
||
| Ajax |
Phone | |
| Toronto |
Internet | |
| North York |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Anton Ivanov
(@AntonIv47565980) reported
@RogersHelps @Rogers I’m in 99 Copeman cres Barrie Ontario at L4n8b3 at 7am I have wife home internet for about 30 minutes after I gone and never come back on can you fix it can do Nothing at home
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Paul Nesbitt-Larking
(@Dr_PNL) reported
The @Rogers response to the service collapse yesterday was a master class in how not to do customer service. Key takeaways: 1. Cliches instead of explanations 2. Inadequate information 3. A public spokesperson looking bored, distracted, faintly annoyed at being questioned
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Krumm
(@BruceApplewood) reported
17 hour outrage go **** yourself @Rogers
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Juan Sebastian Rueda
(@JuanSebastit7d) reported
@NotitiaSophos @Rogers This was always so weird to me as an international student, the prices for anything related to network providers were so insanely expensive for how restricted/poor the service was and how few options were out there. I remember being met with condescendence when mentioning it lol
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Ricky
(@rickyricardo7) reported
@chethosahalli @RogersHelps @Rogers I get it if its a hiccup and its down for a few hours, its been over a day for most people, people cant work or make purchase, call 911.
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Jeremy Bradley
(@JeremyDBradley) reported
@RogersHelps @Rogers The #Rogers compensation solution: 1 free month for every year you've been a @Rogers customer I'd be looking at 19 months of free service I'll allow that
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Tboneator 🇨🇦 #3XVaxxedMaskedFamily!!! 🇺🇦🥰❤
(@Tboneator64) reported
@Teresaq14 @RogersHelps Last night, I was seriously thinking each carrier should have some sort of emergency partnership with other carriers in the event of massive outages like #RogersLetsNotTalkDay so that maybe, the entire nation isn't basically shut down? This seems like a good idea to me. 🤔
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LaurelBos
(@laurel03) reported
@RogersHelps Worst company ever
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D Me
(@GottaBeDrD) reported
@DannyOdoore @GadSaad @Rogers My experience with Rogers has always been the opposite -- they do nothing until you call into their customer service, spend 40 minutes trying to get a human being on the line, they offer you a $5 credit and you need to escalate before they give you anything reasonable.
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Andy Chan
(@AndyCha18848784) reported
@RogersHelps waiting on the support line for 2 hours finally someone picked up, she transferred me to other department and the system just said too busy and cut my line. Thank you rogers for making me wait 2 hours for nothing
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Chris
(@guanobowls) reported
@RogersHelps still down in nb? Fredericton area. No one I know on Roger's service here has internet. When will you guys get to our area? Impossible to get through to tech support
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Tony Tillberg
(@TillbergTony) reported
@RogersHelps Big corporate will never tell us exactly what went wrong they'll just lie to us like they always do, and these are the companies that want to go to a cashless Society good luck with that, this will happen more and more because of our aging infrastructure.
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Anthony Golden
(@AnthonyGolden13) reported
@trevlan006 @Rogers @Tesla damn, just saw this. No idea where you are, but if you were close to me I would have said come over for a beer and charge! 🍺
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Terry Forrester
(@forret) reported
@RogersHelps All services except for phone are not working. Barrie Ont.
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Vic Wozniak
(@vicwozniak) reported
from
Surrey, British Columbia
@RogersHelps Data still not working. Cloverdale BC
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Liz Young
(@lyoung04) reported
@RogersHelps @Rogers You may say the service has been restored but my wireless is very slow and my tv channels are not all working. A cynical person might think you are trying to save reimbursing me for a second full day of not providing service to the level I have paid for.
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Marie Perry
(@MariePerryMTech) reported
@MajSiddiqui @RogersHelps Power on in the following order Modem (wait until all lights are on), router (if you have one connected) When fully booted start turning on your devices one at a time. If this doesn't work it is likely still Roger's.
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Gloriously Horrible
(@jsopercook) reported
@mrfumblethumbs @Rogers It always comes down to money - how to make the most of it while providing 'slimline' services to the customer. Horrible.
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SEWB
(@oilerstitans) reported
@chethosahalli @RogersHelps @Rogers That is simply untrue: the ramifications from this outage go far beyond individual usage needs.
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Kavi
(@Kavi67729199) reported
@Rogers we live in Kitchener when@will our home internet will be restored.. it’s very frustrating… what was the cause for this 24hrs outage..
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Jj
(@jjlovetennis) reported
@RogersHelps Problem remains for TV program recording (i.e. can not viewing the previous recorded programs nor schedule a future program).
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omgriggedforsure
(@omgriggedforsu1) reported
@RogersHelps will we get refunds for how bad you ****** canada
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Lurphy Lorrigan
(@LurphyOG) reported
@WCoaster77 @thevivafrei @Rogers And that's not to say competition in Canadian Telecom isn't a big issue - it's one I've been talking about for 2 decades. But that has nothing to do with what happened yesterday
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Jay
(@MilkFiend17) reported
@RogersHelps Didn't you guys lobby to prevent competition from entering Canada because it would "be better for canadians"? For no competition to be better for us you must be better. You've let us down.
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patty
(@toplagal) reported
@RogersHelps @Rogers So I'm connected to local network but cannot connect to tv
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Violet Autumn
(@VioletAutumn16) reported
@cciii29891086 @AmyLynne_73 @RogersHelps Aw man still not working for me maybe by noon I hope it will
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miltee
(@miltee_tdot) reported
What's the point of 5G when basic level **** can't be done properly @RogersHelps @rogers .
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Lurphy Lorrigan
(@LurphyOG) reported
@WCoaster77 @thevivafrei @Rogers That isn't because of competition. Interac should have redundant networks (most backbones and corp connections aren't even running on Rogers network). That's a failure of interac - their credit card competitors did fine.
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Brandon
(@Natsunoz) reported
Wow still cant get my paypal texts or anything **** you @Rogers this is the most embarrassing thing that’s ever happened you literally got ******* hacked for over 24 hours what a stupid ******* company
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Evelyn Doll
(@EvelynDoll5) reported
from
Edmonton, Alberta
@GppPos1 @Rogers I hear there's still thousands without service, my son's girlfriend being one of them.😡