Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (58%)
• TV (14%)
• Wi-fi (13%)
• Total Blackout (6%)
• Phone (6%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Montréal, Toronto county, Calgary, Cambridge, Guelph, Halifax, Nepean, Bayham, Newmarket, St-Jean-Port-Joli, Edmundston, Ottawa, Kirkland, and Markham.

City	Problem Type	Report Time
Montréal	Total Blackout	1 minute ago
Toronto county	Wi-fi	31 minutes ago
Calgary	Total Blackout	1 hour ago
Toronto	Internet	1 hour ago
Toronto	Wi-fi	2 hours ago
Cambridge	Internet	2 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Graig Carlson (@GraigCarlson) reported 7 minutes ago

  Trying to figure out which customer service is worse @FedEx or @Rogers ordered 2 new phones on June 4th. Over night delivery. One is lost. One got to our city and then was returned to sender. Zero help from either

• 
  Nesta ౨ৎ (@nestapendragon) reported 7 minutes ago

  @RogersHelps Yeah I will schedule emergency maintenance because you broke things. Amazing solution. Go to Hell.

• 
  chris (@whiteboywork) reported 10 minutes ago

  @Rogers everything I know it gose down gonna let you know ... which did just now ...

• 
  Auburn Wild (@AuburnWildnet) reported 14 minutes ago

  @sulli31165 Its nonsense. He said ppl were calling in and complaining. Probably Rogers told him to because #rogers @Rogers @Sportsnet is crap and bad for #canada

• 
  SNC Trader (@SNCTrader) reported 15 minutes ago

  @RogersHelps One of the phones we received through Rogers certified pre-owned program is having issues with its microphone during calls and I need to know which department to contact to get it exchanged/fixed. The phone is about six months old.

• 
  Bonnie Lee (@stitchlady) reported 15 minutes ago

  Does the right hand know what the left hand is doing @Rogers. Tech support transfers me to customer care and they tell me tech support has to deal with the issue of a credit for lost service. After being on hold for an hour and then they want me to call back!

• 
  Hon. ZenevieveDubois ThundrBox_🇨🇦Border_Zsar (@pickofthaweek) reported 16 minutes ago

  @RogersHelps No just sending and receiving doesn’t work. It’s affecting my business. I’ve done all the troubleshooting for my apple device. They said it’s a service provider issue

• 
  Jerry Ing (@Jinks888) reported 19 minutes ago

  @Rogers should be nowhere near this #UFC250 bullshit from the White House. Poor look on @Sportsnet

• 
  𝚃𝚛𝚊𝚟𝚒𝚜 𝙾𝚠𝚎𝚗 𝙼𝚎𝚑𝚛𝚎𝚛 (@travismehrer) reported 21 minutes ago

  Wow. @Rogers is really trying to out-@Rogers themselves today. Up for 5 minutes then down 20-60 minutes. And no issues during the actual storm yesterday. But merging with Shaw was going to makes things better…

• 
  JimmyNoPoke (@JimmyNoJabba) reported 21 minutes ago

  @Rogers why is there a ******* pride logo on the Rogers app on my phone. I don't consent to this get it ******** off or on switching providers immediately and you can shove your contract up your ***.

• 
  🇨🇦 Peter 🇨🇦 (@peter101s) reported 23 minutes ago

  @RogersHelps does anyone answer DMs anymore? Horrible customer service ever since the major cuts last year

• 
  Sue Leith (@soobird26) reported 26 minutes ago

  @Rogers @TSN_Sports @CBC Soooo….Rogers, you’ll be carrying the NHL games and playoffs for free then? Just as all Canadians have been used to for 70 years? You wouldn’t take that away from us, would you? That would be bad form. And bad for your reputation.

• 
  Marisa Allen (@marisaallen123) reported 27 minutes ago

  @RogersHelps I've called twice today to help set up move for my mom who's a senior and both times saying too busy that I call back later. Thats ridiculous- ZERO CUSTOMER SERVICE. FYI - I do have a life and having to call back & go thru the upteem prompts to only get hung up on..

• 
  t. (@picklesandpear) reported 30 minutes ago

  @RogersHelps I haven't been getting the worst connection on and off since monday, at times it barely works or doesn't work at all, I cannot make incoming or outgoing calls, I called and nothing was fixed, I went in the store and changed my Sim it still is the same.

• 
  d (@dfinnman1997) reported 35 minutes ago

  @SportsnetPR **** you @Rogers scumbags

• 
  Sir Meme (@SirMemee) reported 35 minutes ago

  Cancel @Sportsnet subscriptions and switch from @Rogers to @Bell HOCKEY NIGHT IN CANADA BELONGS TO US CANADIANS **** YOU.

• 
  🔋Chin🔋 (@PhatChin) reported 36 minutes ago

  Just had time to digest the HNIC cancellation news. Seriously, **** @Rogers and their corporate greed. They effectively just cancelled a Canadian cultural tradition without even a goodbye.

• 
  Frédéric-Alexandre Decelles (@DecellesFA) reported 37 minutes ago

  @RogersHelps @Bratt_world This is a problem.

• 
  chris (@whiteboywork) reported 37 minutes ago

  @RogersHelps fix your internet stability... all day non stop disconnect ... for a week now having issues your support ppl can't fix

• 
  Prime Minister of Pylons (@PuckFuddleCGY) reported 44 minutes ago

  @Jay_D_Rosehill Nothing to do with CBC and everything to do with Sportsnet and @Rogers desire for a monopoly. It’s disgusting and they need to be shut down.

• 
  Curtis Martin (@CurtisMart32873) reported 44 minutes ago

  @Uncle_Jed_1 @RogersHelps cant just blame 1 party when there's multiple that have done nothing when we have been headed down this road for a few decades now the shortage on housing was presented to the government as early as mid to late 90s. and it said 2020 area would be the start

• 
  Marisa Allen (@marisaallen123) reported 44 minutes ago

  @RogersHelps @Rogers And so to be clear your service sucks! You say you aim - with nothing tangible to offer!

• 
  The Satirical Citizen (@jolz256) reported 44 minutes ago

  @Rogers How does one talk to a human customer representative, I have a billing problem I need to urgently discuss with your team unfortunately, all calls are automated to Anna.

• 
  Sir Meme (@SirMemee) reported 44 minutes ago

  Cancel @Sportsnet subscriptions and switch from @Rogers to @Bell HOCKEY NIGHT IN CANADA BELONGS TO US CANADIANS **** YOU.

• 
  ghostwolfman (@ghostwolfman) reported 46 minutes ago

  @RogersHelps Yes I have , the lines were cut , pitiful service

• 
  Johnny Gova (@GovaMarchetti) reported 47 minutes ago

  @Rogers why does the game continuously buffers on the Xfinity app?fix it! #fifa #canadsoccer

• 
  ♉️ J a i m e W I L L I A M S🇨🇦 (@SueValley) reported 47 minutes ago

  @RogersHelps @KlisSteven Hello I am needing help with technical support, messaged mynaccount number to you

• 
  Willken (@WillkenOne) reported 48 minutes ago

  @RogersHelps @Bratt_world **** Rogers. I'll never give you people a penny.

• 
  CynicalSam (@iLappedLatifi) reported 49 minutes ago

  @Rogers is a mega corporation that will fire thousands employees for a bad quarter, but somehow #BlueJays manager John Schneider negotiated a deal that clearly isn’t based on performance or results. Gotta hand it to him and his agent, nice job

• 
  Proud Canadian (@miketaylorTO) reported 1 hour ago

  @Rogers just deleted my Sportsnet app and will soon cancel my TV subscription to Sportsnet too. I'd rather watch no hockey than give you another cent.