Rogers Outage Report

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (5%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Markham, Calgary, Montréal, Vancouver, Angus, Spruce Grove, Newmarket, Edmonton, Kitchener, Carp, Waterloo, Oshawa, Toronto county, and Anmore.

City	Problem Type	Report Time
Toronto	Wi-fi	5 hours ago
Toronto	Wi-fi	7 hours ago
Markham	TV	9 hours ago
Toronto	Internet	10 hours ago
Calgary	TV	12 hours ago
Toronto	Internet	12 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jessie Hunter (@Dat_Canadian95) reported 4 minutes ago

  Hey @rogers is something going on with your network or something? Been having issues with cable and wifi for the pass few days and it's starting to get frustrating

• 
  Webster G. (@gazman69) reported 8 minutes ago

  @Rogers What is the point? You offer 3 ways to "connect" and none of those worked! You have totally wasted my time tonight and I'm sure I wasn't the only customer you screwed over today. Take some of your billions in profit and ACTUALLY assist your clients!

• 
  🌪⚡️ nixy.WX ⚡️🌪 (@NixyWX) reported 9 minutes ago

  @LakeErieVlogger @Rogers As a long-time Rogers customer, I agree. I’ve spent more time being disappointed with their service than anything else, and if I could’ve gone with another provider for home internet and my cellphone, man I would. I really would.

• 
  Habs Fan (@Habs_Fan__) reported 11 minutes ago

  @RogersHelps I think you can do a estimated upcoming bill check no? If so can you do that for me? My bill date is April 1 and I always try to pre pay on pay days. This bill is going to be high as we upgraded two lines and plans. And issue with trying to add a watch

• 
  Lloyd sheen (@Sqlguy6212) reported 13 minutes ago

  @rogers , no support, no service, why should I pay for nothing???? Been on phone for half an hour, keep getting told a to will be on the line soon. Pathetic company, incompetent should be the name of the company

• 
  A.Randhawa (@aRand4wa12) reported 13 minutes ago

  I proceed to go to @RogersHelps as a new customer and they're offering me a cheaper rate for a walk in customer than you guys offer for a loyal customer. When I explained that to your loyalty dept. I was told that's the best they can do. I find it appalling that a new customer

• 
  kyle (@kyle953113) reported 14 minutes ago

  @rogers can kiss my **** with their “we’ll compensate for 24 hours” of 72+ hours of extreme sub standard service. You would think after their last NATIONWIDE ****** the legal implications would force a permanent change in that company? Nope. Still run by the same criminals.

• 
  Yosie Saint-Cyr 🇨🇦🍁🇲🇶🇺🇦 (@yosieHRLaw) reported 15 minutes ago

  Time to leave @rogers after 24 years! @RogersHelps was no help at all… there recent rate increase is ridiculous from what I had, and the $20 loyalty discount I worked hard running after every year, they say don’t follow any plan they could offer me… what a load of BS! #fail

• 
  Lloyd sheen (@Sqlguy6212) reported 16 minutes ago

  @Rogers no service now for 5 hours, poor excuse for a service company

• 
  Marsha Lecour (@marshalecour) reported 18 minutes ago

  @Rogers @Bell @TELUS Why are you refusing to provide subway cell service here in Toronro? How much longer will you remain spineless and arrogant?

• 
  OG BEAR 604🐾 (@ogbear604) reported 19 minutes ago

  @arpan_on_BC If it's the latter, they may not recover from how many of their sponsors and fans walk. Don Cherry wasn't fired because HNIC viewers weren't appalled by him, it was because people buying @rogers cellular & internet service who thought he was deplorable.

• 
  Nigel Hay (@LakeErieVlogger) reported 20 minutes ago

  @BarbaraIngamel2 @Rogers Yep, sure is, then they say turm off roaming and I'm like I need service!

• 
  theCrossfitJames (@meetjacc) reported 20 minutes ago

  Hey @RogersHelps am I the only one in Orleans with no Internet. No indication online of any widespread issues.

• 
  FR (@fahmrab) reported 22 minutes ago

  @RogersHelps is there an outage in the L5M postal code area?

• 
  Lloyd sheen (@Sqlguy6212) reported 23 minutes ago

  @rogers what a terrible company, no service right now, been on line with tech support for half an hour, just Horrible music, guess I'll pay just for daily service since night is not handled

• 
  𝑨𝒎𝒆𝒍𝒆𝒊𝒈𝒉𝒂 🪶 (@Amelia87519558) reported 26 minutes ago

  @Rogers I pay 90$ a month for internet with you guys and literally it stops working so often that I am considering switching to Bell when I finally do move from this apartment. I hate paying for something I don't get. IE internet service.

• 
  ProLuxRE | GTA Toronto Real Estate Agent/Realtor (@ProLuxRE) reported 29 minutes ago

  @Rogers Got to say your service esp. billing is the worst. Still getting billed for 2 cancelled services and reaching a specialist is almost next to impossible and when you do, gets disconnected or chat gets terminated. Wow! Next call would be to cancel my Mobile service. Soon..

• 
  Lloyd sheen (@Sqlguy6212) reported 36 minutes ago

  @Rogers 45 mins waiting for support, a client and now I know how little they care about customers

• 
  Paul Dokas (@DokasPaul) reported 37 minutes ago

  The fact that @rogers calls it an "unlimited" plan, and then LIMITS your high speed data after a certain point is absolutely ridiculous. Now they're gonna respond to this tweet trying to tell me I can get a speed pass to access high speed data again but that **** is $7/gb...

• 
  Troubled!! (@Stigma_Hurts) reported 39 minutes ago

  Hey @Rogers, my internet is down…. But i don’t blame you - the entire neighbourhood’s power is down. LOL

• 
  Fara7Hu (@HuFara7) reported 40 minutes ago

  @Rogers @gazman69 Please we don’t have service!!!?

• 
  Tolik (@blader80) reported 47 minutes ago

  @Rogers #rogersoutage No internet in richmond hill- fix ur ****!

• 
  Frank White (@jxfever) reported 47 minutes ago

  @RogersHelps #stouffville strange that tech said there is a problem with many ignite customers. Why do I keep being told everything is ok ?

• 
  ProLuxRE | GTA Toronto Real Estate Agent/Realtor (@ProLuxRE) reported 49 minutes ago

  @RogersHelps Got to say your service esp. billing is the worst. Still getting billed for 2 cancelled services and reaching a specialist is almost next to impossible and when you do, gets disconnected or chat gets terminated. Wow! Next call would be to cancel my Mobile service.

• 
  Dan (@PotunaSalad) reported 50 minutes ago

  Thinking it's time to switch my @RogersHelps home services to a competitor. Been a loyal customer since 2007, but unless they can come to the table with something better, I think that time has come to part ways. Your move, Rogers.

• 
  Nagatha Christie (@snapvinylpop) reported 50 minutes ago

  @RogersHelps WiF service in the Wilson/Avenue road area has been absolutely horrendous the last few days, and even worse today. Is there something going on?

• 
  VG (@veevee_1993) reported 56 minutes ago

  Hey @RogersHelps why charge customers $10 to swap for an eSIM? I just rejoined your network and it’s crap like this that got me to switch providers originally. @Bell never charged me for this kind of thing. And I could switch online or over the phone too.

• 
  Al Maggi (@almaggi) reported 57 minutes ago

  @RogersHelps you were supposed to call me today about 4 years of terrible service. What happened?

• 
  Maryam G (@G52498816G) reported 59 minutes ago

  @RogersHelps the third damn day Rogers is down and for NO valid reason. Now at 9am during a work day?? What the heck is wrong with you guys?

• 
  Maryam G (@G52498816G) reported 59 minutes ago

  Officially done with @RogersHelps and their crappy service. Tech came and replaced a whole *** modem and wifi is still spotty. How are you compensating people from this? This is ******* outrageous.