Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 14: Problems at Rogers
Rogers is having issues since 07:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (58%)
- TV (14%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Ottawa, Gatineau, Toronto, Edmonton, Vancouver, St. Albert, Oshawa, Calgary, North York, Grande Prairie, Mississauga, Guelph, Midland, Montréal, and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 8 minutes ago |
|
Ottawa
|
Internet | 18 minutes ago |
|
Gatineau
|
Internet | 29 minutes ago |
|
Toronto
|
Phone | 4 hours ago |
|
Toronto
|
4 hours ago | |
|
Toronto
|
Internet | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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@HolyDegenerate (@RandySaretzky) reported@RogersHelps I need to talk to customer service and they said on the recording there to busy and hung up
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Jim Elliott (@jelliott_to) reported@RogersHelps I am having major issues with my Rogers cell service. 5 times today my phone has gone to emergency calls only. Then it works but I only get <5 Mbps. At other times I get over 150 Mbps. The service is so inconsistent my phone has become unusable for work.
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chris (@whiteboywork) reported@Rogers oh stayed up for 15 mins ... 1 week of this issue and not even attempt to reach out ... really poor customer service
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Matt Pisko (@MattPisko) reported@Canucks @Sportsnet650 @Rogers The Canucks scouts all belong in Moneyball. They are awful.
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Love My 7 Wood (@LoveMy7Wood) reportedUpdate. I gave up yesterday after being on hold for 2 hours! with Rogers and now I am coming up to an hour for today. My problem, @RogersHelps, is I was told by the service rep who came to my home that I actually need to speak with an actual human being about my two issues but it seems impossible. Can you please DM me a number I can call that I can use to actually get through to someone? Thank you.
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Sterling Witt (@BluntButRight) reported@IndubitablyTho @LoveMy7Wood @RogersHelps Yes! Moved from ON to AB and was SO happy with the service. It was night and day. Not any more.
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Palvinder (@ppsgrover) reported@RogersHelps @RogersHelps @Rogers Customer care team cannot be reached after waiting for several hours. Please be sensitive towards customers time we cannot wait for hours just to have a chat. Please ask your team to contact me I would leave my cell no in private chat #Rogers #CustomerService
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Jason Haugh (@jason_haugh) reported@ckcho_na @Rogers A deflection bot gets graded on how many callers it keeps off a live rep. Closing your request was never what it optimized for. A long-time business account walking is a QA miss, and nobody on that floor ever got scored against it.
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John Tzanetakis (@yianis) reported@Rogers C'mon ... Do Better!! You should have 24hr support ... this isn't a 9 to 5 job!! Fix this issue!!
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Lt (Retired LAPD) Frank Columbo 🏴🇨🇦 (@jsam10983741) reported@LoveMy7Wood @Rogers @RogersHelps I’ve had cell issues for some time and I’m dreading calling them. One of the worst companies I’ve ever dealt with.
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Captain Oblivious 🇨🇦 (@60_glg) reported@geo_fed @RogersHelps It sounds like this could be a CNBC thing if Bell customers are having the same issue.
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Beverley Golden (@GoldenBeverley) reported@RogersHelps Holding an hour-and-a-half to talk to a real human! No internet today. No outages reported. Did all that’s suggested to troubleshoot the issue. What now!?
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chris (@whiteboywork) reported@Rogers down again ...
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Bad Cat (@Rayleigh21212) reported@Berniceness @Rogers They hire foreigners willing to work for less WITHIN Canada too, it's why they're able to pay minimum wage now but never could in the past.
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Love My 7 Wood (@LoveMy7Wood) reported@RogersHelps Hours of being on hold and trying to get things resolved finally were by a very knowledgable supervisor but the process leading up to speaking with her were stressful, arduous and took hours of my life from me I will never get back.
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anna b (@Bananrama2) reported@Bell good job Lost me as a customer thru bell and Virgin today. Hello @Rogers Hate having to play musical telecomm just to try to save $. Government mafia & extortion via CRTC @CRTCeng
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Jennifer Leigh (@WriteLinesInk) reported@RogersHelps So you gave me some shill, gave me a piece of garbage Motorola phone that you're telling me the government gave to me but the government doesn't have that option and knows nothing about this. And suddenly I'm getting 10 gigs. In 13 years while you and fighter were charging me
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chris (@whiteboywork) reported@Rogers fix your internet stability... all day non stop disconnect ... for a week now having issues your support ppl can't fix ...
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@Berniceness @Rogers @Rogers won’t respond unless you cancel your services or owe them money. After almost 50 years as a loyal customer, I cancelled all my Roger’s services after they contracted out their customer service to people that are clueless and always give contradicting info
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#1 Toronto Sports Fan (@tkarontosports) reported@MapleLeafs @Rogers Paid entrance to the draft party man lol worst company in sports. MLSE is why Toronto will never win another championship
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Jennifer Leigh (@WriteLinesInk) reported@RogersHelps Well thank you for your comments but no, I'm not talking to Rogers anymore. Including here. It is proven beyond all belief that the two companies between them have never listened to me and I paid. And paid and paid and paid. Not one cent and now moment more. Goodbye
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skhp 🇨🇦 (@skhp_) reported@Rogers why has service been so slow or non existent the last couple days in the GTA?
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Mankind vs Modern Feminism (@MankindVsModFem) reportedHey, @Rogers. When you force me to communicate with your AI when I call your offices, I'm going to change my service provider, even if the AI functions at the same level as a human being.
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pat (@polski_pl) reported@RogersHelps Hi are you guys experiencing any issues with cellular network? I keep losing cellular signal but my phone shows 5G connection. However nothing works. I use airplane mode switch and it reconnects but then drops randomly later
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Finding Serenity 🌱🏳🌈🦄 (@mmysticbloom) reported@larx999 @Rogers I'm sitting here using my data. I saw 19 reports on down detector for rogers.
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Love My 7 Wood (@LoveMy7Wood) reportedIf you are considering (or have to due to equipment failure like me) switching from Ignite to Xfinity on @Rogers here are some things to be aware of that they do not tell you before, during or after the transition. First, a new account will be opened, independent of your previous account, and unless you call and close your previous account, you will be double billed. Second, nobody will ask you for your credit card and it won’t be transitioned from your old account so unless you go online and add it, in a month you will be getting nasty notices. Three, if you have streaming services like Crave that you buy through Rogers it will not be transferred to your new account automatically. You must call to get it added. Fourth, expect at least one of the Xfinity boxes not to work properly. I’ve done the transition now at my cottage and home and multiple service visits and equipment replacements may be necessary. Fifth, if you have Rogers/ Yahoo email or Finance accounts they don’t automatically transition and multiple phone calls may be necessary and it may take the knowledge of a supervisor to get them going again. And sixth, Rogers goes out of its way to make speaking to an actual human being virtually impossible and you have to fight with AI and may be lucky and get through to someone in a few minutes or, like me, you can waste hours and hours on hold. And finally, they are going to email you a survey on how they did. Don’t fill it in right away. Wait a few days to make sure things work and work as they should. Good luck!
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Graham Haigh (@GrahamHaigh) reported@RogersHelps Boo… that’s been the problem. It’s so hard to navigate to get to the tech support team.
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Graham Haigh (@GrahamHaigh) reported@RogersHelps Oh thank goodness. I’m a Rogers/Shaw internet customer. Was on the phone with a rep about a month ago. We’d agreed that I need a tech to come out and look at the installation. The service to the router is about 60% of what it should be. I was told a call was coming to schedule.
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J9 (@JnineTre) reported@RogersHelps All devices. Not on the outage map, but down detector has lots of reports. It drops every few minutes. I've done all the trouble shooting, and the queue to talk to a rep is 86. Been happening since yesterday.
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Palvinder (@ppsgrover) reported@RogersHelps @RogersHelps @Rogers The general question or concern is that Customer care team cannot be reached after waiting for several hours. Please ask your team to contact me I would leave my cell no in private chat #Rogers #CustomerService