Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- Wi-fi (15%)
- TV (15%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Oshawa, Montréal, Toronto county, Ottawa, Calgary, Markham, Toronto, Brampton, Saskatoon, Goderich, Kitchener, North York, Chilliwack, St. Albert, and Maple Ridge.
| City | Problem Type | Report Time |
|---|---|---|
 Oshawa
|
TV | 21 minutes ago |
|
Montréal
|
Internet | 1 hour ago |
|
Toronto county
|
Internet | 2 hours ago |
|
Ottawa
|
Internet | 2 hours ago |
|
Calgary
|
Internet | 2 hours ago |
|
Markham
|
TV | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Victoria Joss (@VictoriaJoss) reported@RogersHelps I haven’t used the tv remote for so long, I’m nervous attempting to find the audio settings. Not sure who to hire to help solve this.
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Bonnie Lee (@stitchlady) reported@RogersHelps I have reached out to tech support on previous occasions when this happened and all they do is reauthorize my modem etc etc. The issue keeps happening! Its always during a game on the 4K channel so obviously this is part of the problem!
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Wut? (@_TheCaptaincs) reported@RogersHelps Trying to get Rogers to match the price your competition offers. Your staff sit in a room full of other support staff with no mic dampening so that you can barely hear them over the chorus of other terrible employees. And they barely speak English. -10/100 experience.
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David Cortesi (Toronto Wise Guy) (@YYZ_GY) reported@MLBNetwork @RogersHelps I was just about to try resetting my boxes, but I noticed it's doing the same thing on the Xfinity app. It's a universal problem - not localized to my box(es). Any plans to rectify this as I feel like I'm wasting money on programming I can't fully enjoy?
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Zohreh (@Z_T_1348) reported@GregProulx6 @RogersHelps Rogers company get worst than other company
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Mike Drake (@MikeD340706) reported@RogersHelps No but I've had an ongoing issue that hasnt been resolved and it's been 6 months and your company has done zero to remedy it. First yo I send me a faulty phone, then you lose it while being repaired. This has been going on since October. Absolutely ridiculous
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SAMIR PANDYA (@ss_pandya) reported@RogersHelps Yes I did after almost 3 hours. They mentioned it was network related issue and it got fixed after 12 hours! Surprisingly my wife and neighbors who are all on Rogers have no issues at all! Its my business phone and I lost 12 hours of work without satisfactory explanation. Thanks
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skiii (@SkiDaPrince) reported@RogersHelps Yeah im aware of rogers together with Shaw but I figured it was worth a shot since myrogers wasnt working. I’ll just visit the link you sent me. Thank you guys for the help. My frustration isn’t directed at you guys at all even if it sounds like it ..
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Jaspreet Dhillon (@Jaspreet_D) reported@Bell been on hold for 2.5hrs for an internet issue for my small business. This is not acceptable. Contact me or else @Rogers can get my services.
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lori (@Stargazer600) reported@RogersHelps @notVERYhappy26 Fix your phone number cant get threw
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Howling at the Moon 🐺 (@Jane_Gillon) reported@Rogers I would think the Accessibility Canada Act would supersede the Energy Efficiency Act. I will be contacting my MP. I will never purchase @Rogers for my own home for sure!
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izzy (@purgaytory_) reported@RogersHelps why is my phone giving me notifications that roaming is enabled due to losing connectivity to my home network? I'm at home and am not near the border. I've gone into my settings and turned roaming off, but its still enabled at the top of my screen.
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Like A Dad (@likeadad) reported@RogersHelps do you still provide support via X?
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maria farmer (@injuredtrademan) reported@Rogers you actually make the complaints dept work on Easter Sunday. Really? A complaint can’t wake. Not resolved anyway.
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Lynne Pelser (@LynnePelser) reported@RogersHelps Oh my goodness… I would never have thought of that !!!! Yep that’s sarcasm … Your response is as blatantly lacking in customer service as expected @CRTCeng @Rogers
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John Kiefte (@JohnKiefte) reported@RogersHelps The price of my equivalent bundle is going up over $50 a month. Why on earth would I stay with Roger’s? After decades of being a loyal customer.
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Mike Drake (@MikeD340706) reported@RogersHelps They arent going to like the attention they are bringing on themselves and it will cast them in a very bad light but that is Rogers issue now. You want to treat your customers badly there are consequences. And yes it's been half a year!! Absolutely shameful
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ward wilson (@DJWardWilson) reported@RogersHelps what do you think “grandfathered” means? my TV package - as expensive as it already is - would cost even more if I had to get all the same channels with a combination of your current packages THIS IS HOW YOU REWARD A 27 YEAR SHAW CUSTOMER? BY ENDLESSLY GOUGING THEM???? 😡😡😡
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Kirtan Trivedi (@Mr_Rich_Dot_Com) reported@Rogers I port my sim to rogers. The sales guy did something and I dont have any sim with me from last 2 days. Stores are close no support. And you guys pitch urself as tier 1, really shittiest service so call tier one rogers
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Faizer (@faizvirji) reported@Rogers I was trying to sign in tonight and you literally told me I am not eligible despite spending obscenes amount of money on your service. Is this what you do? Because if so, I am entitled to a very big refund
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Zahid Ahmed (@ZahidAhmedtngq) reported@RogersHelps I have networks issue everywhere . And I face problem. Making call even I have 5g also this is the worst Fido networks
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Engineer_Trader (@Engineertrad) reported@RogersHelps Your technician told me to wait for 48 hours and I can’t wait that long send your technician again and ask them to fix it really frustrated with your service @Bell help me
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Charlotte Clarkson (@starbarry) reported@RogersHelps is there an issue with the MyRogers (Shaw) app and the MyRogers together with Shaw website? When I try to access either the app or the website nothing loads.
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Howling at the Moon 🐺 (@Jane_Gillon) reported@Rogers I would think the Accessibility Canada Act would supersede the Energy Efficiency Act. I will be contacting my MP. I will never purchase @Rogers for my own home for sure!
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Shreyas S (@Shreyas87139893) reported@Rogers your technical support line is so bad. i have been trying to call you and been on hold for more than an hour every single time. Facing network issues and store was not able to help. How do i reach an agent? Its insane the wait times.
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Ryan Parkington (@rparkington) reported@RogersHelps looks like the email issues on iOS are now fixed but still unable to sign into Rogers Xfinity Stream. Any updates?
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Honeyboy Wilson (@HoneyboyWilson6) reported@RogersHelps @MannySforza Except cancel, that should be a no brainer. ”Press here to cancel and print a return shipping label.”
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tuart onkhouse (@onkhouse) reported@RogersHelps login to what? i got a phone a number that trans to roger thats it no other ibfo
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M Irshad 🇨🇦 🥍 (@Ref_moe) reported@RogersHelps & This is why I hate @Rogers - Always giving the same instructions to follow, never ever trying to fix the root of the problem that is their crappy equipment and service
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Mike Drake (@MikeD340706) reported@RogersHelps Many times over it went to the CCTS and I'm still waiting and I sent an email to the ombudsman. 10 years as a loyal customer and this is how Roger's treats its customers. I left and went to bell and now they want to charge me an early termination fee for a phone they lost.