Is Rogers having an outage?
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
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Rogers problems in the last 24 hours
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments.
Most Reported Problems:
- Internet (59.07%)
- TV (20.27%)
- E-mail (7.03%)
- Wi-fi (5.53%)
- Total Blackout (4.13%)
- Phone (3.98%)
Rogers Outage Map
The most recent outage reports and issues originated from Ottawa, London, Etobicoke, Mississauga, St. Thomas, Craigmawr Beach, Toronto, Victoria, Gatineau, Orangeville, Montréal, Moncton, Brampton, Maple, Scarborough, Guelph, Halifax, Pickering, Markham, Alliston, Brantford, Newmarket, Barrie, Vancouver and Georgetown.
Rogers CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Rogers Issues ReportsLatest outage, problems and issue reports in social media:
@RogersHelps Riddle me this: why am I paying you a small fortune for a wireless service that is barely useable in my own neighbourhood. Barrhaven and Riverside South are an absolute nightmare.... service seems to be degrading, not improving at all.
Basically I can't stream because @Rogers is a horrible ISP that can't provide reliable service. So I think I might be off for the next 2 months or so, I will try intermittently but for now, it will be internet willing.
Hey @Rogers I have a cheque from few years ago that was for over charge from bundle. Went to cash but was beyond time deemed too long to cash. Had moved and was lumped into mail. Have cheque as well as ref # from when called to get new one issued. Please help me resolve. $430!
@therealjshields @RogersHelps weird that it's available for the Pixel 2 but not 3! hmm! I've had it enabled on my phone and it has def been handy when in bad reception areas that still have wifi (an edge case, but handy nevertheless!)
@RogersHelps hi, just checking to see if there are any issues in any areas of Brampton. TIA
@RogersHelps Now, my modem / router is telling me I have the wrong password when it’s never been changed and I just power cycled an hour ago
@DrakoTrogdor @RogersHelps Don’t worry.., we have been without internet for the last 30 hours and all I keep getting from @Rogers is that they are looking at it.. ohh btw they give you a daily credit if your internet is down... #pathetic #badcustomerservice @RogersHelps
@Rogers fix your ******* internet *******
@RogersHelps my internet has been quite spotty for the last 24 hours. Slow crawl to point where it doesn't load anything. Please advise.
@RogersHelps Hi! - No, I was pretty much just told to move my modem or just live with it. Amazing how Rogers has become so unappreciative of it's customers. It never used to be like that - leaves me scratching my head.
from Toronto, Ontario
@RogersHelps really sad that you and the big 3 are choosing to raise the 10GB NO TAB plans now for no good reason. you know us customers have no recourse but to absorb it and just pay up. For the service we all get everyone knows we still pay really high fees as it is. #crooked
@RogersHelps having issue with internet and tv again. What's going on
@RogersHelps Tried Waze. Same issue
@RogersHelps @ShredRexGuitar I wasn’t charged the installation fee which buy the way is a scam the guy came here hooked up my box waited for it acquire the signal and he left SHAME SHAME SHAME not to mention Rogers sends sub contractors out who don’t know anything about the service SHAME !
@RogersHelps After waiting in confusion, it turns out they were looking for someone else. I’d recommend not cold calling until your customer service rep is actually available.
Terrible service from @Rogers since the last 30 odd hours.. internet blackout with no ETA in sight.. when asked for an update they offer their apologies without any explanations....Should have stayed with Bell... @RogersHelps @Bell_Support #internetblackout #badservice @CP24 @CBC
@RogersHelps Internet in cambridge still down
@RogersHelps I need someone from Rogers to actually help me. I am so sick and tired of this horrible useless home monitoring system I have from Rogers. Sooooo many orobkems. Never captures motion. Called endless times to have rectified and have gotten no where. Neve get answers
@Rogers Brutal service. do not recommend
@fratgoblin @RogersHelps Exactly. Tell them. I've had enough with the cornercutter software and subpar employee knowledge. Even the high tier ones there dont know what twitch is or how to fix issues involving it. The infrastructure is just plain garbage. Roger's deserve to be put on the spot. Rediculous.
@RogersHelps everything is down in etobicoke (Internet, cable)
In a perplexing move, @Rogers called me today and then put me on hold to wait for a customer service rep. ‘Twas weird given that I did not in any way seek out this interaction or want anything from them.
@RogersHelps Trouble is, each call comes from a new number each time, so blocking them isn't attainable. Neither is reporting each incident, since clearly the calls aren't coming from the displayed numbers.
@Rogers I really love this phone & would love to trade up! However as a long time customer of Rogers I dont think I can do so. 1) As a student, it is unaffordable for me. 2) The last time my husband & I traded in for 2 - S7s we were told our plan was not going up - it did. Dissapointed.
@fratgoblin @Rogers The only company i have heard is terrible through word of mouth, they only profit because they monopolize zones, feign ignorance due to their modem software. apparently they are replacing it all by spring. we shall see. wish rogers would leave my area so bell can come with fibe
@RogersHelps Sorry - I mean cellular service is atrocious. I appreciate the customer service at Roger's.
Sorry guys unable to stream because @Rogers perfect quality internet and amazingly well designed network keeps giving my stream micro disconnects again. It wouldn't be bad if everyone in the whole world's rogers internet actually worked well. But we don't live in a nice world.
@RogersHelps hey I’m in a bad way I thought my boyfriend was making my payment but he hasn’t. But even when I paid it never really went down. I don’t get it but I need someone who can help me, I’m on odsp pls help me!! I can dm soon
Eric & The Soo
@RogersHelps Your company is the worst
@Rogers Update: @HSBC came through and gave me a card with a credit limit I needed, no problem. Thanks, guys!
from Ottawa, Ontario
@1darkblonde @Rogers Also took 8+ requests to get off their addressed mail list. They tried to get me to contact Canada Post. No dude, I don't want your company's shit. I'm literally being nice so you don't have to print it!
@Rogers Absolute joke of a company, and cant wait to switch. Nothing but problems and nobody seems to do anything or is any help. Nothing but shit attitudes when i call customer service.
Wow!! 24 hours of internet blackout and no ETA in sight.. customer service at its worst.. no proper communication and no plans to mitigate such issues.. thank you @Rogers @RogersHelps @CP24 @CP24Breakfast #badcustomerservice
Looks like a fairly widespread wireline outage in Angus Ontario. Estimated time to repair is 3 hours according to your business Internet desk...@RogersHelps
from Lincoln, Ontario
Omg @Rogers talk about a negative customer experience. 3 calls where each employee had no idea what they were doing and definitely not thinking while do ing their job!! #brainwashed #nodeal #customeris2nd
@RogersHelps I shouldn't be getting texts from numbers I can't block. Fix your system.
@Cory_Boehm @cbcErica @Rogers @Bell_MTSHelps I have gone to the CRTC twice already with Rogers. I don’t have the energy to fight them anymore. The adjudication process itself is set up to wear you down so you give up. He will also be embarrassed if I tell him he has been scammed
@RogersHelps Hi, my service is down in west Toronto.
Fail to understand why Customer Service Reps at @Rogers change the plan/ Billing date without your permission. Even if they did it while resolving another issue, they need to inform us. Billing Cycle got changed, monthly amount went up by $1.61. Last person I spoke with was RUDE.
@RogersHelps - more than 16 hours now and no sign of this outage getting fixed. Really appalled with the kind of services being offered. #CP24 the entire Etobicoke area is affected.. please have a look into this on priority.
After renewing my Smart Home Monitoring service with @RogersHelps @Rogers and making absolutely no changes to my account - Rogers charged me over $1300 for new hardware I didn’t receive! Proceed with caution if you plan on keeping @Rogers Smart Home beyond initial contract.
@RogersHelps Still having problems - all scrambled then a blank screen. I'll check it again in a little while and if the problem persists I will send a private message. Thank you! 👍🏻
@6Foot4Honda @Rogers Call these ******* and they basically just tell ur you that ur shit and to **** off
@RogersHelps You seem to still be missing the point. The S10 5G has an industry busting 6.7" screen. You cannot get that on ANY other phone. It will fall back to the LTE-A network. That doesn't even start to touch on how Rogers is way late to market with a 5G network.
@RogersHelps And tonight is no different- spotty signal and horrible picture quality.
@Habs_Fan__ @Rogers I'm not surprised Canada's phone carriers are the worst
@Rogers internet and cable down in Ottawa Greenboro :(
getting terrible service @rogers no one knows what they are doing. I am not getting what I am paying for. No one is able to help. Frustrated. Going with different provider
@tabramson15 @Rogers they credited me a full year of internet because of the issues ive had EVERY SINGLE DAY. i would still leave with my credit hanging
@6Foot4Honda @Rogers Definitely would if it doesn’t get resolved.. wasting money on ****** productivity rates is crap.
@tabramson15 @Rogers lets hope so. if this doesnt fix it im leaving Rogers 100%
@RogersHelps no ty, the last 3 techs you sent were literal idiots who didnt help at all. (each tech had a different reason as to why the internet was slow)
@RogersHelps I don't believe that for a second. There are other ways to invest into improvments aside from us having to pay rising prices for cell plans. Pretty soon it will be $70, then $75 ..and so on. It will never end #customersalwayslose
@RogersHelps hi, internet is down again. It has been up and down for last 6 weeks..help plse..139 Oakcrest Ave Toronto..m4c1b8 647.822.9608
@JamesGarrod7 @Rogers Bro I’ve had Rogers for my whole life it is the shittiest wifi network like it doesn’t fix at is so inconsistent
@RogersHelps no service its affecting cable, internet and phone. Postal code m4b 1w2
from Toronto, Ontario
Switched from @Rogers to @Bell based on a promise of faster internet speed. Disappointed outcome after just 24 hours. Bell might be faster since it uses finer optics, but their current hardware bottlenecks the wifi capabilities. I’m multiple tests with support tier 1,2 and 3
from Toronto, Ontario
@RogersHelps wondering if someone can help me with maybe upgrading my device.
@RogersHelps I was right NOT to get ignite tv. Internet’s unreliable on bad weather days. Point proven.