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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 59% Internet (59%)
  • 12% Wi-fi (12%)
  • 10% TV (10%)
  • 9% Phone (9%)
  • 6% Total Blackout (6%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Mississauga, Markham, Gatineau, Vancouver, Okotoks, Collingwood, Castlegar, Surrey, Calgary, Ottawa, Cambridge, Oshawa, London, and Scarborough.

CityProblem TypeReport Time
Toronto Internet 59 minutes ago
Toronto Internet 2 hours ago
Mississauga TV 3 hours ago
Markham TV 3 hours ago
Gatineau Wi-fi 4 hours ago
Vancouver Internet 5 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • DKathary_
    David (@DKathary_) reported

    Is @rogers internet down? @rogershelps

  • Briancobalt
    Brian (@Briancobalt) reported

    I needed help switching to a new phone, the esim isn't moving. I read all self help stuff but the new and old phones just won't communicate. I tried twice with online chat, getting in the queue just to have my chat ended as soon as it was my turn. @RogersHelps

  • HOT7forever
    🥢⟭⟬ Into the ☀️ (@HOT7forever) reported

    @RogersHelps There are multiple ppl in my family and all of house work in different areas and are experience issues. Doesn’t matter if it’s barraheven or Orleans yhe connection is horrible. The phones range from iPhone 11, 15 and 16. We can’t all be having device issues.

  • XDUB1007
    YesavageIsKing (@XDUB1007) reported

    The Jays should only play on AppleTV, cancel Sportsnet @Rogers

  • RoastedKeyboard
    Ria Riaz (@RoastedKeyboard) reported

    As much as people are relying on AI for help for customer success. Anytime you ask a question AI is like sorry we can’t help. And people are reducing front line staff Case in point @Rogers. Took me 5 hours to get in touch with a human. I tried live chat and I just got moved around 3 times and I am still waiting. AI simply isn’t there yet. Hire more people and train them or at least train your AI better please

  • OntarioFrugal
    Ontario Frugal Finds (@OntarioFrugal) reported

    @ODSPoor @RogersHelps That is really weird! I got my $20 gift card from Dollarama - no problem.

  • ImpatienTourist
    The Impatient Tourist (@ImpatienTourist) reported

    Now. how ******** I have a confirmed email and a shipped email, and the order doesn't exist? @rogers Cool. I call now and finally get someone on the phone. He says the order never happened, let him redo it for me. OK

  • clintculture
    Clint (@clintculture) reported

    @Rogers is refusing to help clear up fraudulent accounts it created by misusing my private info. #RogersFraud

  • pyeinburnaby
    Grant D (@pyeinburnaby) reported

    @HockeyPatrol **** @Sportsnet and @Rogers

  • ohmyslaf
    wes (@ohmyslaf) reported

    @Rogers @RogersHelps Fix it now I'm tired of you guys

  • basherjam
    Brian (@basherjam) reported

    .@RogersHelps amazing that your contact centre just says “too busy, call back another time”. What kind of service is that?

  • TheLifestyleDig
    LifestyleDigs (@TheLifestyleDig) reported

    Tried to do an online purchase with my @Rogers Mastercard and they sent me a text security code to complete the sale. Waited and waited. It never came. Used a different form of payment. Nearly 2 hours later Rogers finally texts me the code LOL! Talk about timely - NOT!

  • LindsayWiebeRD
    Lindsay I.R Wiebe (@LindsayWiebeRD) reported

    Shaw/Rogers never responded to lowering my bill and I’ve even tried chat and calling multiple times in the past. I am in the process of filing a CRTC complaint. @RogersHelps @ShawInfo

  • sharongregson
    Sharon Gregson (@sharongregson) reported

    I'm aware that this is a trivial problem but why is it that @Rogers has men calling me every single day trying to sell me something when I am on the 'do not call' list and repeatedly demand they stop. #Rogers #Telemarketing

  • brokencool
    brokencool (@brokencool) reported

    @RogersHelps Your site says nothing but your tech support message says outage - confusing - can you DM and I can share address?

  • Rinah75
    Rina Alexis ♏♋♏ (@Rinah75) reported

    @ImpatienTourist @Rogers Didn't get me anywhere and i spend hours and hours on hold with them. @Rogers has THE WORST CUSTOMER SERVICE IN CANADA. I'll be switching carriers in December when my contract ends!

  • dougjrempel
    Doug Rempel (@dougjrempel) reported

    @RogersHelps Too late for that… I stayed on hold for over an hour and finally had someone help me! Your company responses are too slow and wait times are too long. There needs to be some drastic changes

  • brokencool
    brokencool (@brokencool) reported

    @RogersHelps can you please DM me? Internet has been out all morning and I can’t get through to tech support

  • Godblessedchild
    Andrea JA (@Godblessedchild) reported

    @RogersHelps I am unable to get through to Rogers from last week concerning my new location and it is impacting my ability to work from home. This is quiet unacceptable. I need help ASAP

  • smithers1972
    smithers (@smithers1972) reported

    @TalkeyHockey ******* searois Kevin BIEKSAS IS WORST THAN @strombo and that guy deserves another shot shows how's @Rogers ******* kills hockey in CANADA

  • Zhenyubgaw
    Zhenyu (@Zhenyubgaw) reported

    @RogersHelps I can't contact the customer support. After waiting on hold for several hours, my call was disconnected by their system

  • Zeuxis00
    A Nir (@Zeuxis00) reported

    @Rogers I have been a Rogers customer for 20 years, and I am extremely frustrated. You have been charging me the wrong amount on two internet accounts even after I changed the plans three times through phone and chat. I have the chat logs where your own agent apologized and admitted the previous changes were not properly applied. I agreed to pay the first 2 incorrect bill trusting it would be fixed, but two months later I am getting the same wrong charges again. This is extremely disappointing. I have been patient long enough. Please fix this properly and make the necessary adjustments. I just want this sorted out once and for all.

  • westcoastgirl1
    Annie ~ Freedom Enthusiast 🌿 (@westcoastgirl1) reported

    Rogers just called me, I asked them why? They hung up instead ... great customer service you got going on @Rogers -- if you were wanting me to switch this is not the way

  • landoncreasy
    Landon Creasy (@landoncreasy) reported

    @Rogers @RogersHelps you remain the impossible company to contact for help, which is odd for a communications company. I need some actual help as you have misplaced a phone I returned. Please contact me.

  • sasa_prinsesa
    Прінсеса Саша CHECK MARK (@sasa_prinsesa) reported

    @JayGenXer @Rogers @Rogers has gone to the shits! My wireless home phone needs to be reset every day in order to make calls. Then the other person complains my voice is gargled!!! Dropped calls on cell and when I call for support I’m on hold for 2 hours then I give up!

  • Millergram33
    Richard Miller (@Millergram33) reported

    @RogersHelps I have a malignant brain tumour, your company is not customer service friendly at all!!

  • Farhana27610134
    FARHANA (@Farhana27610134) reported

    @Zeuxis00 @Rogers Good job keep at them. You pay for a service they should charge you according!

  • Shell29at
    Shell (@Shell29at) reported

    @JayGenXer @Rogers Yeah, they don’t seem to care about customers anymore or customer service

  • keepontruckin78
    Jas (@keepontruckin78) reported

    @JayGenXer @Rogers After Rogers Home phone got bought out and gutted by Primus I left them. The writing was on the wall as they couldn't compete on coverage with Telus in BC and their prices kept increasing for mediocre service.

  • CanuckArgento
    CanuckArgento (@CanuckArgento) reported

    @JayGenXer @Rogers You’re gonna get an Indian that you won’t understand and can’t speak proper English anyway might as well hang up now