Rogers Outage Report
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Scarborough, Toronto, Vancouver, Mississauga, Calgary, Ottawa, Alliston, Montréal, Halifax, Edmonton, Hamilton, Waterloo, Brampton, St. Albert and Stouffville.
| City | Problem Type | Report Time |
|---|---|---|
 Scarborough |
Wi-fi | |
| Scarborough |
Internet | |
| Toronto |
TV | |
| Vancouver |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Coliver and Company
(@MacheteToe) reported
@melansondt @Rogers We’ve been trying to cancel something since November 24th. First time got transferred to several different people all who said they couldn’t do it. Finally got transferred to a French line who hung up on us. That was 2 hours wasted. Since than we’ve spent a combined 6 hours
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Jason Simpson
(@Jason_Simpson) reported
@RogersHelps No, things seem back to normal this morning. About 8pm local time they started again. But before that it was horrible. Any ideas what was going on?
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nobody
(@funnygurl01) reported
@MoiraPotter11 @Rogers 1My service has greatly improved since I cleaned their clock. I often get money taken off my bill, or better deals when I do deal with them now. I always talk to a supervisor and never talk to their off shore sweatshop workers. I once called the CEO and ripped him a new one.
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MoiraP🇨🇦🇬🇧
(@MoiraPotter11) reported
@RogersHelps Nope. Still getting daily calls from Rogers, now transferred AGAIN to customer service...THIRD day of trying. Another 2 hour wait. No one seems to help. My credit rating has probably been affected too. So upset at getting the run around and being harassed. Do I need legal help?
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Amir Firooz
(@Amiroofir) reported
Why do I have to wait many hours to speak to any of your so called customer services reps? Horrible customer service @Fidomobile @rogers
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Let's go Blue Jays!!
(@BradHigh73) reported
@RogersHelps They don’t want to send a technician! Because they don’t see any problems on our end. Wtf I have a monitor that is telling me it’s gone out 206 times in the last 3 days. And now arguing with them on the phone. What’s the number for Wightman?
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Crystal I
(@LimeGreenBanana) reported
@RogersHelps Long wait times weren’t my issue. My issue was the long wait time only to be hung up on by customer service and then having to do the long wait time again once I’m not agitated from being hung up on.
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S Robin Larin, editor and writer
(@RobinEditorial) reported
@Rogers Worst customer service from Rogers. They've messed up my account, and when I tried to discuss this on their online chat with a live specialist, she vanished partway through the conversation. They make it impossible to speak with an actual person by phone.
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Devashish Arora
(@devashisharora) reported
@Rogers been on-hold forever to speak to someone regarding my internet service. Account 903312643 Please arrange a call back, horrible wait times.
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steven horgan
(@stevenhorgan4) reported
@RogersHelps @Rogers I've been on hold for 5 hours. FIVE HOURS. I will continue posting this pathetic service until I receive service. I'll also happily post this to any social media accounts I have. You disgust me as a customer.
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Wade Hudson
(@WadeHudson) reported
@RogersHelps I’ve been trying to cancel my internet for 2 days now (constantly on hold). And with it being so difficult to do since you don’t allow any other option to cancel, but through a phone call. I cannot wait until I’m no longer a customer.
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Alison (🇨🇦)
(@ggreeneyes1975) reported
@RogersHelps No I did not get the help I needed. I need to talk to someone about my current bundle expiring.
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MoiraP🇨🇦🇬🇧
(@MoiraPotter11) reported
ANOTHER hour on phone to @Rogers for issue I was told was resolved last week. Lies. While on hold I wrote l letters to my MP and CRTC. Ready to go if Rogers refuses to act in good faith. NOT going to bully this old fart.
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Michael Zanette
(@MichaelZanette) reported
@RogersHelps been on hold for 2hrs, 3min - Rogers doesn't help
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Haroon Malang Orakzai🍁 هارون ملنګ اورکزۍ
(@Orakzai) reported
@Rogers @felixtennis Rogers has the worst customer service rather they don't have it at all. For hours they keep on hold but rep never attend. New customers they pick immediately but for existing ones they never pick phone
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Ana SantaMaria (Nguyen)
(@ana_banana1988) reported
@Rogers I’ve been waiting 12+ hours to speak to someone on chat. Great customer service Rogers…
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LallyA
(@LallyAd) reported
Man the phone support at @RogersBiz and @RogersHelps was so damn rude I have never spoken to some mine this damn rude before Jesus wanted to figure out one thing.
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Simarjeet
(@Simar0525) reported
@RogersHelps is there an internet outage in Cambridge, Ontario Net Was working fine in the morning ?
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MoiraP🇨🇦🇬🇧
(@MoiraPotter11) reported
SUCCESS! After hours on phone, finally got a nice @Rogers manager to fix the problem. She understood that my Mum's passing made me even more upset. I'm exhausted....
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MoiraP🇨🇦🇬🇧
(@MoiraPotter11) reported
Now speaking to a really pleasant @Rogers manager but not expecting resolution as matter has to adjudicated somewhere. Jeez. It's like I owe them millions! (don't owe them a dime...that's the issue). This is a full time job dealing with this company.
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Bonnie Lee
(@stitchlady) reported
@RogersHelps All I asked is why I get that message when I restart my modem. My service is fine but I do restart on occasion and wondered what that meant.
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DARIEN MESEYTON
(@MeseytonDarien) reported
@Rogers why is it every month there is an issue with my account. Every month I still have plenty of data left but nothing works.
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Leslie Magder
(@lmagder) reported
@Rogers I have been trying to suspend my accounts for a week now, but there is never any wait time shorter than 3 hours! What gives? Are there not enough staff?}This should be available to do online as a self service option
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Babak
(@JamshidiBabak) reported
Hey @RogersHelps, what is going on? is there an outage in downtown Toronto again? #Rogers #NoInternet
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Jeff Pearce
(@jeffpropulsion) reported
@RogersHelps Hey, @RogersHelp, instead of sending me a bot (late), how about having an actual human customer service person reach out?
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Heather R.
(@sweetkeet) reported
@RogersHelps Digital cable outage since 3:30, Avenue/Lawrence. Anyone else dealing with this? Possibly wind-related... or just Rogers-related. Again.
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Carter Lee 😷
(@DjCarter_Lee) reported
@Rogers been on hold for over an hour, this is the 5th time calling, ive spent over 10 hours on hold without a solution, told call back in a couple weeks each time! where do I send my bill for all my time you’re wasting?
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MoiraP🇨🇦🇬🇧
(@MoiraPotter11) reported
Second week of trying to resolve issue with @Rogers while dealing with my Mum's death. No resolution...still getting run around & receiving daily calls from them. Actually burst into tears yesterday. If not resolved this week, it's time for letters to media, MPP and CRTC. #Rogers
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CelalC
(@CelalColkesenn) reported
@Rogers terrible service, cannot get information from reservation call, or chat boot. I am not trying to talk to someone.
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rick casey
(@rickc565) reported
@RogersHelps No worries I have contacted @bell for service