Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (12%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Guelph, Vancouver, Newmarket, Clarington, Montréal, Chilliwack, Scarborough, Cambridge, St-Jean-Port-Joli, Calgary, Markham, North Vancouver, Mississauga, and Chipman.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 30 minutes ago |
|
Guelph
|
Internet | 58 minutes ago |
|
Toronto
|
Total Blackout | 2 hours ago |
|
Toronto
|
Internet | 2 hours ago |
|
Vancouver
|
Wi-fi | 7 hours ago |
|
Newmarket
|
Internet | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Kapardhi (@KapardhiSarma) reported@Rogers when you have no possibility don’t promise.. you have pathetic service and you still charge the highest in the region. #leeches
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Mala Moragain 🇺🇸🇨🇦 (@MalaMoragain13) reported@BudgetOrganics @TorontoPolice @Rogers I suppose you didn’t read the full post then. I have records of Roger’s telling the CRTC it was by police direction. Maybe I wasn’t clear on that point? Either way, I never authorized a device protection program with Rogers. They activated at the insistence of cops with an agenda
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Elizabeth Bryant (@wheelgirl77) reported@RogersHelps Outage at 90 Waller St. in Whitby again where there are many vulnerable disabled people. Since 1:30 AM. Second time in a week. For what we pay for your service you need to do better Rogers. Last time it was out for over four hours and you offered us $2 credit!
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🎃👻Failed Myers-Briggs 🇵🇸🇸🇩🐯 (@UghitsAnjali) reported@RogersHelps I have something die why you alway down when I need you bb!!
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🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported@RogersHelps On chat, yes, not on the phone. Stubborn not to declare an outage, but we got a tech call for Saturday afternoon, and the 2nd chat agent diagnosed a lack of speed to the modem. This should be a must-do for TODAY, not Saturday.
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Anna Bana (@anzalene91635) reported@RogersHelps All the same questions as the tech support person and it is very difficult to deal with a company who is unwilling to acknowledge their system is not working and blaming the customer device instead. Down detector is showing multiple issues but nil from Roger's website
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chris (@whiteboywork) reported@Rogers and yet again gotta reset the router or yall stability is messed up ... best telecommunications company in the world ...
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Jey (@Slxmjimmy69) reported@RogersHelps And sometimes I’ll lose service at home close to square one area
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Jey (@Slxmjimmy69) reported@RogersHelps No I got a iPhone 17 pro max from Rogers and yes I’ve been getting this problem since the new year when I got the phone
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creative (@CreaTiv_thinkeR) reported@RogersHelps From account, Chat agent safia asked concern and redirected to support specialist which basically keeps sending message to "Thanks for holding. We’ll be with you as soon as possible. Please continue to hold to keep your place in line." For more than 25 times in last 50 minutes
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Scott Benning (@WeyburnSoccer) reportedIs @Rogers management unaware of how unbelievably terrible their customer service is, or is that the corporate culture that they are trying to develop. Exhaust, obfuscate, and frustrate their clients into submission. Truly awful.
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Alexis Gee (@lexomatic) reported@RogersHelps I have but a) i cant sign in to use your chatbot and b) nobody can answer my call . I need to speak to an agent and have spent hours because the aupposedly resolved issue isnt resolved at all
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Expos4ever (@Expos4ever10) reported@FreddyCalipari @Rogers Stupid
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flavoured lassi (@KauraManik) reported@RogersBiz @Rogers Been a rogers client for 8 years. I want to transfer my line from a corporate to a personal line. My call keeps getting transferred from 1 department to the other. I have a baby to take care. Please dont make it hard and hard for me. PATHETIC SERVICE
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Alexis Gee (@lexomatic) reported@RogersHelps The problem that couldnt be found is back. Sign in and do chat & told I cant get help, hold for hours and get told to report online to speed things up.
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Trizent (@Wizalters) reported@RogersHelps currently 84 minutes into a call with internet down in my area not just my residence. Wants to charge me a fee to have a tech come out? Huh? It's at least the block (others on block no internet). St Albert, AB. No insight, no solutions, just eat up my time.
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🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported@RogersHelps On chat, yes, not on the phone. Stubborn not to declare an outage, but we got a tech call for Thursday afternoon, and the 2nd chat agent diagnosed a lack of speed to the modem. This should be a must-do for TODAY, not Saturday.
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alpamasadolan (@AlpRealS) reported@barrosxo @RogersHelps Contact @Bev_Code , they will rectify the issue.
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JoeJoomla (@JoeJoomla) reported@GrandstreamNet - I am unable to get the Grandstream HT802V2 to work with @voipms with my @Rogers router. Ooma VoIP works, but Grandstream doesn't. I've worked on this for many hours unsuccessfully. How do I get real help? #voip
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Dodie (@michifme) reported@RogersHelps 1st never was asked about being former shaw customer and now even your app won't load. Been kicked out of support chat too. Now just give me a link or phone number to get someone here to bring new equipment or someone to call not chat with
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🎭 Sändi Cöle 🎭 (@Sandra_Cole44) reported@RogersHelps I've been on hold for 20 minutes. Is there an outage or what in the St. Clair Avenue West area?
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@SLICKBLOWFISH @Rogers Ever since Roger’s laid off most their Canadian customer service and contracted out to 3rd world countries their customer service is horrible. I cancelled all my services after being a loyal 48year customer. For whatever reason they most recently say I owe over $3000 on fees and
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🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported@RogersHelps Well the phone lines are going down in the technical support team. Being disconnected every 16 to 19 minutes and I’m 4 deep in queue on the chat. We need to declare this an outage on TV NOW!!!!! This has been a problem since 11am Central Time.
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Berg (@_berg618_) reported@RogersHelps I already checked the website. There are no promotions available. Can you have someone from your customer care team call me? I can't invest another 2 to 3 hours being on hold over multiple calls in one day.
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Nirmal Nanda (@ImNirmalnanda) reported@RogersHelps I've been a customer for over 12 years and my contract expires this month. I've contacted customer service several times but have received different pricing each time. Could someone review my account and provide the best available renewal offer?
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Paul Butchard (@Bouch87) reported@RogersHelps @BradenScheck Can you assist my 75 year old mom who has been out of internet and tv for days!! No help from anyone @Rogers. Please send a dm so we can get this resolved ASAP!
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SA (@mom2sassholes) reported@RogersHelps is there a problem with Disney +? It’s giving me an error code on my tv.
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Zerve (@Captain_C2) reported@RogersHelps You know damn well it was cutting out non stop last night too don't give me this ****
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Chevy the Golden (@chevy_GRR) reported@Rogers upgraded my phone. It was delivered today and I followed all of your instructions to transfer my old phone to the new one. The new phone won’t connect to the network and when I go online to get help, you’re ******* CLOSED!!!!! **** YOU!
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Lt (Retired LAPD) Frank Columbo 🏴🇨🇦 (@jsam10983741) reported@RhonaRaskin @RogersHelps @Shawhelp I feel your pain. I’ve had cell issues for some time. It’s not my phone but Roger’s. Text messages are delayed and/or I don’t receive them. And my phone defaults to Edmonton time? When I dealt with Shaw previously issues were better resolved and promptly.