Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Winnipeg, Calgary, Oshawa, Owen Sound, Toronto, St. Thomas, Brandon, Nepean, Mississauga, Montréal, Midland, Orillia, Hamilton, and Saint-Tite.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 5 minutes ago |
|
Vancouver
|
Phone | 44 minutes ago |
|
Winnipeg
|
Phone | 1 hour ago |
|
Calgary
|
TV | 1 hour ago |
|
Oshawa
|
TV | 2 hours ago |
|
Owen Sound
|
TV | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Menzies (@Pagmenzies) reportedEven Phil Lind used to complain to me about @Rogers customer service. Lord, hear my prayer.
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MACK A (@mack1971) reported@RogersHelps Your agents ? You mean there’s more than one, it sure doesn’t look like it . Service on my cell phone sucks , called about the same issue a couple of months back and was told issue was solved as the reset network settings , same BS is happening again… give me some guidance YC
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Nosrep Ekafa (@nosrepekafa) reported@RogersHelps Definitely not. I’ve wasted hours with your customer service today and haven’t gotten anywhere
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John (@sneaky2255) reported@RogersHelps what's going on in Brampton ON? Internet is down and I've seen a few others say they're facing the same issue but there's nothing on your outage map.
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Nosrep Ekafa (@nosrepekafa) reported@Rogers why do you guys suck so bad?! Hours wasted on your customer service today just to be put on hold for the 10th time. Absolutely brutal! I’m a new client and already wanna cancel.
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Bert Scott (@gopherhound) reported@lawandchocolate @bluejays @Rogers They need to get this jack *** to settle down. He’s very distracting while watching the game. 😡
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𝔅𝔯𝔞𝔡𝔢𝔫🇨🇦 (@BradenScheck) reportedBaffling to me that in the year 2026, @Rogers has such ****** support services. Almost 2hrs on hold, 1hr on hold yesterday, and two days with no resolution. No email to contact either, only phone or online chat which is also backed up. Embarrassing. #Rogers #Shaw #RogersShaw
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Generic Guy™️ (@GenericGuy97) reported@Sportsnet @Rogers Please fix the audio for the Canadiens game. The crowd sounds so muffled. Can’t even hear the crowd.
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Seeking Signal (@SignalChasing) reported@PsudoMike @Rogers @airalocom Roaming is outrageously expensive. No argument there. But general telco services have gotten very affordable and high quality in Canada. For example, plans are now in the $30-50 range for unlimited talk, text, and 100 GB of data. I’m not sure why you’re complaining. Where are you getting better service?
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Behrose Agha (@MullahBehrose) reported@Rogers I have been calling for the last two days regarding my bill. The wait time goes more than an hour then the CSR (mostly from India) finally attends and takes about another 40 minutes, putting me on hold in between multiple times and finally hangs up, without resolution.fyR
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps So 45+ minute wait times are normal at all times of the day? So either you have a very big problem, or a very big lack of employees. I have been a customer since 2001. This has never happened, unless I'm calling at like 7pm when people were adding Crave so they could watch GoT.
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🆃🅸🅲🅴 🅿 ⚾️🏀🛸👽ॐ (@Tice_P) reportedHey, @BlueJays @Rogers @Sportsnet fix the chippy & grainy issues on the stream. It’s brutal!
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MACK A (@mack1971) reported@RogersHelps Besides powering off and on the phone crap
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Claudio Fanuzzi (@claudsfanuzzi) reported@RogersHelps Same level of customer service provided here I see I just spent 2 hours on the phone with your incompetent staff feeding me the same script. I have never been more disgusted with a company in my life the level of incompetence and lack of customer service should be studied.
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Jarrell G (@jarrell) reported@RogersHelps I’ve been without home phone, TV, or internet service for over 17hrs. Customer service isn’t available through phone support. This length of downtime is unacceptable without proactive contact or an easy way to connect to support. Forcing people online while home internet is down
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Carol (@zephryus47) reported@CTVdavidspence @Rogers Been there done that. Telus is just as bad
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Beck (@MoneyandBeck) reported@RogersHelps is there any issues involving poor audio quality right now.?When I switch over to apps available (ie. YouTube/ Prime/ Netflix) the sound quality is awful
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starrgh (@Starrgh) reported@dhewlett @Rogers "Moving" Internet service is such a scam. It's much easier to disco and set up new! I hope you have him an earful. You know he blew up a solar system right?!
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Adam Lisk (@AdamLisk) reported@RogersHelps @CBR900 Same for me! Just bought a fire TV stick to use for my NEW Rogers service, but the app is nowhere to be found (Fire TV Stick 4K Max)
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Elizabeth Bryant (@wheelgirl77) reported@RogersHelps Service is down in Whitby on Waller Street. Outage map is also down. Any info or ETA on this?
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Lt (Retired LAPD) Frank Columbo 🏴🇨🇦 (@jsam10983741) reported@RhonaRaskin @RogersHelps @Shawhelp I feel your pain. I’ve had cell issues for some time. It’s not my phone but Roger’s. Text messages are delayed and/or I don’t receive them. And my phone defaults to Edmonton time? When I dealt with Shaw previously issues were better resolved and promptly.
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Mark Puddephatt 🐝🇬🇧🇪🇺🏁 (@mark_pud) reported@Rogers outage in Richmond hill, ON for 2 days. Your outage tracker just updates the fix eta by one hour each hour. Useless without a proper eta
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Chiranjeevi Nagiredd (@chirutweet) reportedthe account notes, yet no one is taking ownership. Even my latest visit was not properly noted on the account Customers should not be sent back and forth between customer care and stores for something this simple. Looking for a resolution without unnecessary visits.@RogersHelps
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Madam Boring (@Carleey) reported@RogersHelps Calling regarding my home internet services. We cancelled back in December and returned the modem, but the person over the phone obviously didn't cancel our services and now we are hit with a $700 overdue payment.
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King Jr (@JrOsoarrogant) reportedDamn wtf @Rogers whats up with ya’ll network I ain’t got no data since yesterday
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Uncle Hack (@UnkleHack69) reportedThe time to strike Canadian oligarchs like Telus and Rogers is now AMERICA!! All you’d have to offer is a $60 unlimited data within North America and you’d wipe Rogers and Telus off the map. Thus opening up the internet scheme they run. I don’t even care if the coverage is that great, I can’t even get 5g service on the plains of Sask with @Rogers dog **** service. INVADE THE INTERNET AND CELL MARKET @Verizon IN CANADA YOULL HAVE AN OVER NIGHT CUSTOMER
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Hassaan Siddiq (@Hasaan0060) reported@Rogers @RogersHelps Our home internet in Port Credit, Mississauga is completely dead — no loading, no surfing on any device. After 40+ min wait, your agent says “it’s working on our end, not our problem.” What kind of customer service is this? Absolutely pathetic support!
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Jasmine Kaur G (@jgarcha) reportedWell. @Rogers Shaw, whoever they are doesn’t seem to keen on fighting to keep a 20+ year customer so let’s play the what do people got to offer game? Internet, TV, Home Phone. DM me your best plans @TELUS @FreedomMobile and whoever else.
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SLICK.skr🐡 (@SLICKBLOWFISH) reported@RogersHelps Go **** yourself scammer I’m gonna get you fined
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Thomas Keith 🇨🇦 (@1714tak) reported@RogersHelps @GauravBatish “Feels like customers don’t matter to them at all.” Feels like Gaurav is a bit of a nonexistent idiot-Bot.