1. Home
  2. Companies
  3. Rogers
Rogers

Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 60% Internet (60%)
  • 13% TV (13%)
  • 12% Wi-fi (12%)
  • 6% Total Blackout (6%)
  • 6% Phone (6%)
  • 3% E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Montréal, Vancouver, Waterloo, Toronto, Edmonton, Medicine Hat, Winnipeg, Mississauga, Brampton, Longueuil, Richmond Hill, Kimberley, North Saanich, Surrey, and Ottawa.

CityProblem TypeReport Time
Montréal Internet 33 minutes ago
Vancouver Total Blackout 59 minutes ago
Waterloo TV 1 hour ago
Toronto E-mail 2 hours ago
Toronto Wi-fi 7 hours ago
Edmonton Phone 10 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • marisaallen123
    Marisa Allen (@marisaallen123) reported

    @RogersHelps @SNCTrader Constant issues trying to connect. Multiple times calling today only to be disconnected because they had too many callers. Makes you think what the heck is going on!

  • WriteLinesInk
    Jennifer Leigh (@WriteLinesInk) reported

    @RogersHelps Well thank you for your comments but no, I'm not talking to Rogers anymore. Including here. It is proven beyond all belief that the two companies between them have never listened to me and I paid. And paid and paid and paid. Not one cent and now moment more. Goodbye

  • whiteboywork
    chris (@whiteboywork) reported

    @Rogers oh stayed up for 15 mins ... 1 week of this issue and not even attempt to reach out ... really poor customer service

  • davidD3K
    David (@davidD3K) reported

    @thealexblair @Rogers It'll never be great again. They keep hiring, cheap guys like Gazdik or vanilla type people, that bring nothing worth watching. The only true talent is Bieksa. Rogers spent all their money on getting the NHL rights.

  • whiteboywork
    chris (@whiteboywork) reported

    @Rogers down again ...

  • Sbmvv2000
    Sanjay (@Sbmvv2000) reported

    @RogersHelps Hi. I am trying to cancel home security with rogers. I have been on hold for more than an hour. What is going on?

  • imthedarkknight
    Rocco Signorile (@imthedarkknight) reported

    @RogersHelps Yes and the transfer fee of $80 is completely RIDICULOUS! How would I know if they did it by mistake. I CLEARLY asked him AND my son as well. He responded on more than one occasion “ YES NO PROBLEM” Yet he did. So he is now a @Bell customer & will be joining him. “Sorry 2cu go”

  • digitech777
    Digitech (@digitech777) reported

    @Rogers your customer service wait time sucks 😒

  • SNCTrader
    SNC Trader (@SNCTrader) reported

    @RogersHelps One of the phones we received through Rogers certified pre-owned program is having issues with its microphone during calls and I need to know which department to contact to get it exchanged/fixed. The phone is about six months old.

  • The0ldNerd
    The Old Nerd (@The0ldNerd) reported

    @CBC @Rogers you need to cancel Ron McLean now, without hesitation. You got rid of @CoachsCornerDC for less. Do the right thing...

  • stitchlady
    Bonnie Lee (@stitchlady) reported

    @RogersHelps is there anyone available to help with a technical problem?

  • OhYesICanada
    x-Pete Bauer (@OhYesICanada) reported

    @RogersHelps been without internet and tv for over 5 hours. Can’t get through by phone and the AI chat is no help.

  • pammcgugan
    Pam (@pammcgugan) reported

    @Smil3yAngel This sucks @CBCNews @Rogers

  • GraigCarlson
    Graig Carlson (@GraigCarlson) reported

    Good news we finally got on the phone with @Rogers and they created another ticket #. And maybe someone will contact us in the next couple days with a resolution. Could you imagine if a small business took 2 weeks to resolve an over night shipping issue?

  • lulu5109
    Lulu (@lulu5109) reported

    @RogersHelps I’ve been transferred between 3 Rogers agents for hours with no resolution. My internet drops multiple times daily, I have to manually reboot the modem 4+ times/day because it won’t reconnect on its own, and it’s affecting my work from home.

  • whiteboywork
    chris (@whiteboywork) reported

    @RogersHelps fix your internet stability... all day non stop disconnect ... for a week now having issues your support ppl can't fix

  • SirMemee
    Sir Meme (@SirMemee) reported

    @Rogers @Sportsnet needs our $ to survive but they know people won’t cancel their subscription and services. Anyone who gives these clowns $ should call right now and cancel.

  • JudyPickett1
    Judy Pickett (@JudyPickett1) reported

    Hey Rogers @Rogers Your wait time either online or phone is very poor! Looks like you need more human contacts to solve customer issues.

  • Innes_lifestyle
    Chris (@Innes_lifestyle) reported

    @RogersHelps @nestapendragon This is ridiculous. If your tech cut the lines, he can easily splice them. You can not damage service and simply leave it. I, as the lead telecom tech for a major city, would never conduct myself with this egregious level of unprofessionalism. How low can you go Rogers?

  • peter101s
    🇨🇦 Peter 🇨🇦 (@peter101s) reported

    @RogersHelps I don’t have 2 months to wait on hold. You guys use to have live X support. I guess that got cancelled too.

  • WriteLinesInk
    Jennifer Leigh (@WriteLinesInk) reported

    @RogersHelps As soon as I have another Samsung in my hot little hands I will be going to freedom or even Bell or anybody but show or Rogers for my cell phone coverage. Did I tell you that your charging me almost $34 for 10 gigs of data? That apparently I ran out after 18 days. Despite never

  • race207_1
    Tarik K (@race207_1) reported

    @Notatrainer @ShiDavidi I don't know why @Rogers signed Ross Atkins and Mark Shapiro it makes no sense because they're terrible at the job

  • pickofthaweek
    Hon. ZenevieveDubois ThundrBox_🇨🇦Border_Zsar (@pickofthaweek) reported

    @Rogers on my 2nd day of over 1 hr on hold to talk to tech service. My texting isn’t working and I’ve missed two important business meetings over them now getting text confirmation. Wtf

  • alberstat
    Paul Alberstat (@alberstat) reported

    @rogershelps What kind of a rubbish technical support do you have when I have been on the phone on hold for 2 hours and fifty minutes with no answer?!?! Incidentally this isn’t the first time. #worstcustomerserviceanywhere

  • furlongeric__
    Eric (@furlongeric__) reported

    @Rogers sucks ***

  • iLappedLatifi
    CynicalSam (@iLappedLatifi) reported

    @Rogers is a mega corporation that will fire thousands employees for a bad quarter, but somehow #BlueJays manager John Schneider negotiated a deal that clearly isn’t based on performance or results. Gotta hand it to him and his agent, nice job

  • ayym
    Anne Proctor-Counter🇨🇦 (@ayym) reported

    @RogersHelps Can you confirm if Roger's has a legit campaign going on, subcontracted to a third party? That would help me to know if this is a scam

  • nestapendragon
    Nesta ౨ৎ (@nestapendragon) reported

    @RogersHelps Your techs can't fix the problem they caused cutting the wiring in my home for no reason?

  • FHPQuinn
    Pat Quinn (not that one) (@FHPQuinn) reported

    Wow more reason why @Rogers sucks

  • lindenclutch16
    Mario (@lindenclutch16) reported

    @SportsnetPR EVERYONE CANCEL YOUR SPORTSNET CHANNEL AND ROGERS PHONES @Rogers WE WANT THE CBC **** ROGERS