Rogers service status: outage reports and connection issues
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Mississauga, Edmonton, Calgary, Vaughan, Bowen Island, Rideau Lakes, Toronto, Vancouver, Nelson, Ottawa, Brampton, Toronto county, Brantford, Richmond, and Prince George.
| City | Problem Type | Report Time |
|---|---|---|
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Total Blackout | 4 hours ago |
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5 hours ago | |
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Internet | 5 hours ago |
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Wi-fi | 8 hours ago |
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TV | 11 hours ago |
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Wi-fi | 12 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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sjf (@SJFlet1717) reportedProblems when my phone is entitled to an upgrade. Can you please assist @Rogers
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artie skimmerhorn (@DunkGwcdunk) reported@CanadasLeafs @Rogers Complain to Rogers on X, they hate having bad reviews on social media, you will get a response quickly!
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Gustavo Soto (@kutupla) reported@RogersHelps No call back option either? You’re not really trying to improve your customer service..
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Cody Cannonball (@codyc321) reported@Noneedfor1972 @Sportsnet I mean.... it's @rogers for you. Service is shoddy at best.
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Pygo (@Pygowsky) reportedFriendly reminder to never use @Rogers as an ISP if you live in Canada. There has been constant issues and extremely incompetent staff since their acquisition of Shaw.
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George Lahay - Go Bills (@I50133Of) reported@CanadasLeafs @Rogers But I bet you won’t cancel
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Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps If @Bell has any actual usable service in the area we would definitely consider switching
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Kyle 🤌 (@Regen_Kyle) reportedDaily reminder that @Rogers is a garbage corporation.
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baby (@tinted__sun) reported@RogersHelps doubtful if you don't bring in weekend customer service. especially technical service, an employee deleted the internet off our account. WHO does that ?
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Kye (@Kyelee22) reported@RogersHelps i need help cancelling my cable. Can you help?
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John Tucci (@john_tucci) reported@RogersHelps It keeps getting better. After 2 hours and 8 minutes now I’m on hold again so I can cancel all my Rogers services.
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baby (@tinted__sun) reported@RogersHelps absolute joke of customer service !!
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Rick Jenson (@bigdogbronco1) reported@SportsnetPR **** @Sportsnet and @rogers, greedy *****
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John Tucci (@john_tucci) reported@RogersHelps How can I? Most of the time you go through the verification and then it says that they are too busy and hangs up. I had to call the sales department and get her to put me through. After support answered, he wasn’t helpful at all. I asked to pass me on to the cancellations.
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Will (@WillieGuapo_) reportedYoooo @Rogers your internet service keeps going out at the exact same time every day the last week pls help!!!
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Tom Royce (@TomRoyce) reported@CanadasLeafs @Rogers Sounds like the customer service VP got their start with Canadian Medicare.
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AF (@Stu10171017) reported@RogersHelps The fact they are busy I can understand, but they knew the issue so even after they disconnected me they could still have fixed it but clearly chose not to
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Jordan Spinks (@JordanSpinks42) reported@salimvalji Absolutely terrible news, anything involving @rogers will see fans pay more and more. Billions of dollars in revenue yet cities are losing their local radio stations that cover the sport. Where’s that coverage?
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Marni Miller 🇨🇦 (@miller5252) reported@Rogers is happy to string you along for 45 minutes passing you from one rep to another and then hang up on you. No way to reconnect. They want you to give up and not call back. How about I switch to Telus?
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baby (@tinted__sun) reported@Rogers you have the worst customer service on the face of This planet !!!
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mweh mem (@DaisyDoubleD) reportedThe most useless customer service is from @rogers @RogersHelps. Been waiting to connect with a support team for two hours
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AF (@Stu10171017) reported@RogersHelps I tried all the troubleshooting and nothing worked. The quality of service was poor
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Michael JB 🇨🇦 (@MjbOriginal) reported@CanadasLeafs @RogersHelps I’m not defending them, but it’s a bad time to call. Lots are now home from work for the day and can’t call until then. Jams them the f up. 10 am-ish til 2-ish works good. Weekends after 1 as well.
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Dave Dickson (@Dkcdickson) reported@Rogers do you actually have any support? You sent me a new Xfinity box and I’ve gone from 650mbs to 50mbps or zero. 2 hours on hold last night. 45 minutes so far today. ZERO human help.
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djlennywhelan (@djlennywhelan) reported@CanadasLeafs @Rogers They’re ******* atrocious. Sat on hold for an hour yesterday to address an internet issue, no one ever picked up. It’s bullshit….
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ROCKETMAN (@GenXHockey) reported@CanadasLeafs @Rogers Rogers is the worst. Swapped to Telus again... much better this time around.
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Col_in_hellifax (@Col_In_Hellifax) reportedand to go back to the store after 24 hours.' 5. July 28: Went to store to get the new phone. An hour and a half later, after talking with two sales associates and two associates on the phone, no one can help. Told to phone CC again. @Rogers HOW IS THIS ACCEPTABLE! (4/4)
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OttawaKevin (@OttawaKevin613) reported@Rogers after 4 phones calls, 3 hang ups, and an hour and a half on hold, by way of this tweet, i am informing you that i will be moving and all services must be canceled. You will figured out who this is once you have a Kevin in Ottawa no longer paying the bill. Thank you for your attention to this matter.
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Feroz Kasim (@ferozkasim) reported@RogersHelps So far waited 3 hrs + on the phone .still unable to get hold of anyone. Do you know if phone support is open and operational ?
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🇨🇦Sharon Ledwell#ElbowsUp (@bluetsauvage) reported@RogersHelps @armsyASD You should contact @CCTS_CPRST to lodge a complaint. It is an effective way of resolving matters. Good luck and sorry for your loss.