Rogers Outage Report

@Rogers I can say how thankful I am for you quick response. Made a terrible decision to try @Bell and it was the worst decision I could have made. 48 hrs with Bell and cancelled it! Rogers on site now to reconnect. In five years with Rogers not one call to support.

@CapitaJim @Rogers @Bell_Aliant Love Rogers phone even though the outage the other day I get 20 GB for $75 and that includes a Tablet I noticed there is an exclusive offer for me on the internet 30 GB for $80 plus Tablet This phone works well all over Ontario and the States when we go to trials in

@Rogers If you really wanted to help you would add 30gb of extra data to my cell phone so I can use the internet without worry while you fix the outage you caused. Instead I wait on hold for an hour, beg, and get denied. Waterloo and other entire areas are without service again!

Is anyone else having trouble posting to FB? Is this a @Rogers thing or a setting or a ???

@Bell_Aliant service is down in CBS area. Fibe is completely dead. Fix this before we have another @Rogers situation.

@BryanPassifiume @RogersHelps It should be like some Islamic countries and marriage. Just text them 3 times "Im cancelling my service" and its cancelled.

@Rogers thank you for turning me as customer away. I will port out as committed to your telephone service team manager. Won't see you.

@RogersHelps So I had no Rogers for two days at home and I’ve been getting freezing for six days and they’re going to give me five day credit hello someone else I’ll be your new customer soon

@DougMadory @kentikinc @Rogers Great read. As a Fido user in Gatineau, just outside the Ottawa area, my Fido bars were a 2 or 3 during the entire outage.

@BryanPassifiume @RogersHelps A lot of angry people after last weekend’s outage

@Rogers @rogers I think you should address this publicly instead of via DM. There are a few neighbors of ours facing the exact same issue. I don’t think it’s isolated to a single house. Please get a technician down here ASAP as there are multiple customers in this area facing this issue

@RogersHelps Thank you but service is still not back to normal. Voice drops off and picture freezes

@NascarWeeWee @RogersHelps I spent hours on cell today begging them for extra data so I wouldn't have to worry about using up mobile while they fix their new outage today. They pushed me to upgrade my plan and said they can't add data. Why not? I over pay to have both cell and wifi with Rogers.

One day @Rogers will learn that using their sports network to amplify unfair things said about NHL players is directly connected to Canadian teams being unable to sign good free agents which directly affects their revenues and profits nationally.

@ItsDeanBlundell @Rogers were they having problems before the outage, because that was only 1 week ago, 7 days.

@BryanPassifiume @RogersHelps Worst of the worst is Amazon. Ever tried cancelling prime? Good grief. Took 3 months and about 10 phone calls. "Yes it's cancelled this time". Next credit card statement it's there again.

Jeez @RogersHelps. Most websites won’t load on my iPad now. Rebooted the router. Rebooted the iPad. No go. This is terrible. Same thing as last week.

@RogersHelps As a business customer and having to shut down my business because of no internet i'm very disappointed in the service. I'm also not seeing a discount on my account for several days of no internet. businesses lost a lot because of your screwup

@RogersHelps @desktopfather Shocking my Rogers data/Cellular service sucks again today

@RogersHelps Home internet down in Waterloo since 7am.

@BryanPassifiume @RogersHelps That's one way of having you stay on as a customer. Wait you out.

@Rogers my internet is down, I’m in the Parkdale/Highpark area of West End of Toronto, any updates?

@RogersHelps @adrianathompso4 When is this credit supposed to be rolling out? I've seen nothing and both my work and personal phones were out and glitchy for days.. huge hassle for someone in healthcare who was unable to make urgent calls to my office or to clients. Huge safety issue also with high risk cts

@CapitaJim @Rogers I know you're referring to TVs but wanted to put a good word in for Rogers Great Customer Service

@brarnavi96 @RogersHelps @Rogers Internet and TV down here in Waterloo. Asked cust service for extra mobile data since I foolishly have both home and cell with Rogers. You would think I had asked for food off their children's plates. Even after THEIR MISTAKE, Rogers is stingy, argumentative and punitive.

@CapitaJim @Rogers Love my Rogers phone even though the outage the other day I get 20 GB for $75 and that includes my Tablet I noticed there is an exclusive offer for me on the internet 30 GB for $80 plus Tablet This phone works well all over Ontario and the States where we go to trials

@RogersHelps Stop pretending like these are isolated, individual issues. Waterloo has lost internet & TV again, as are other regions. What is the cause for this second outage? When will it be fixed? Why not give us extra cell data to cope while you fix issues YOU CAUSED?

@BryanPassifiume @RogersHelps I've been a huge fan of the level of customer service I have received over the years from @startca (sub off Rogers I know) however call centre LOCAL, never a long cue, and nothing but friendly helpful assistance. Also have referral program. Please PM for email.

@soheilmazinani1 @RogersHelps I know it's not just me. It's Waterloo and other entire towns or regions, yet Rogers pretends like these are small isolated issues not tied to their massive failure last week caused by poor network maintenance.

@Pam_Palmater @Rogers I remember in the 70's and 80's when you needed a home phone and there was only 1. "What, you have a billing issue? Awe! Sucks to be you." Now I have something to talk to Bell about, if they really want to talk.