Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Edmonton, Scarborough, Brantford, Burnaby, Hamilton, Whitby, Winnipeg, Montréal, Calgary, Victoria, Oshawa, Ottawa, Thornhill and Markham.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Total Blackout | |
| Toronto |
Total Blackout | |
| Edmonton |
Internet | |
| Toronto |
Internet | |
| Scarborough |
Internet | |
| Brantford |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Abrantes
(@PokerWithHeart) reported
@RogersHelps Juat so you don't think I'm exaggerating @RogersHelps @Rogers Funny, once I complained on Twitter, I finally get someone on the phone to help
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Yukon Kirkelius
(@kirkbburgess) reported
@samanthadjb @RogersHelps We’re having this issue in Kitchener as well. Multiple times a day. Incredibly frustrating for Jen, like you guys, working from home.
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Freddy J. Mendoza
(@0mega9) reported
@RogersHelps Anyone there to help at this time..?
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Vanessa💋
(@van3sss) reported
I would like to personally thank @rogers for billing me 1160$ (on dec 18th a week before Christmas). @Rogers has insisted that since I did a “transfer of responsibility” (as a result of my moms death) *who was a 20 year customer* ..... that I owe the balance.
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Hao
(@HaoQuan) reported
@RogersHelps Hi there! Our Ignite internet just stopped working this morning. Wondering if there’s a outage in the waterfront area of Toronto?
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Mean Canadian
(@EnochKaira) reported
@Rogers We paid for fast wifi data speeds of 50mbps but ever since we paid for y’all services its like we on a 56k dial up modem kinda speed. Its really annoying and when we reach out to talk to you guys to fix it we get put on hold for hours just to talk to a representative.
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Nunya Dambiz
(@doubledouble416) reported
@RogersHelps Due to services being down; I'm being forced to use my data; and 75% has already been used!!!
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Samantha B
(@samanthadjb) reported
@RogersHelps My internet has been going down every day, multiple times a day, for weeks now. Your "service crews" have been out there doing nothing as far as I can tell. There are two of us working from home and my bill just went up and this is ******* infuriating.
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Mean Canadian
(@EnochKaira) reported
@Rogers y’all are really horrible at customer service satisfaction. Y’all so quick to throw people into credit collection agencies for unpaid fees but then when it come to you guys administering great services such as internet then y’all really low bar. Its so annoying.
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Dana Bentley
(@common_st) reported
So, @RogersHelps, how you can help - and help everyone, not just me - is try to fix your system. The whole system. Not one department. Not just the phone system. Not just the data entry. Your whole system. Set up. Leave. Come back. Call for help. Use your system fully and fix it.
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Simpzzy
(@Simpzzy1515) reported
@RogersHelps you guys should honestly be ashamed at how bad your ******* internet service is, for 3 months my internet has been cutting in and out 3 months...
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Will Baird
(@willbaird) reported
@RogersHelps second appointment to set up service and nobody showed... now you’ve deactivated my other services? #sendhelp
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Cait Davidson
(@cedavidson) reported
from
Middlesex Centre, Ontario
@oxysnice @Rogers If you do switch back to Bell make sure your last bill doesn’t have Rogers owing you money, you’ll never get it back. Three months and they still haven’t paid me what they owe me.
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Nicola
(@Nicola_Tweets) reported
@RogersHelps my Ignite internet stopped working. I've done all the typically troubleshooting issues and still nothing. HELP!!! I tried calling, but I cat get past Anna, the Virtual Assistant. I hate her! She's useless.
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Amy Hi€$l
(@AmyHiesl) reported
A service agreement with @Rogers means absolutely nothing! #horribleexperience#nohelp#poorcustomerservice
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Luke Farwell
(@LukeFarwell) reported
@Rogers I haven't had service for almost 8 hours now... just checked my profile online, and there doesn't seem to be an issue. I've tried turning my phone off and on, taking out my SIM card, and turning Airplane Mode on and off. Any other tips?
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Luke Jones
(@lukefj) reported
@RogersHelps Semantics. @Rogers charged an existing customer $30 for a setup that required no setup on their part. They should be transparent that this is an administration cost. A cost, by the way, that is hyper inflated and unwarranted. @bbb_us
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Matt Lantz 🛠
(@Mattylantz) reported
I have no idea how @Rogers managed to make their online services completely non-functional. Kicked out every 30 seconds, click on offers and get 404 errors, click on phone upgrades it kicks me out - what a terrible customer experience
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Pat / Suza. ヾ(＾∇＾)
(@bypatricksousa) reported
@RogersHelps Hi! I’m currently on Rogers Ignite Gigabit and whenever I have to download a large video game, my TVs freeze and don’t work, I can only watch YouTube and twitch streams on the lowest quality and they buffer. It’s really annoying. Is there a fix for this on the modem?
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Ashley duDomaine
(@ashleyd1324) reported
@RogersHelps my devices are showing they’re connected to wifi however I’m unable to use my browsers, YouTube, and other applications. Is there an outage or a disruption currently in London, ON?
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Samantha B
(@samanthadjb) reported
@kirkbburgess @RogersHelps It's completely unacceptable.. multiple times a day I just hear Rick yelling "****" from downstairs.
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DJ ISR-0
(@rahulmanch10) reported
@Rogers Worst network ever
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Jodi Tucker
(@yawasted) reported
@Rogers HELP internet issues since 130pm and work from home! I can’t get an answer as to what has happened or an eta for fix and work at 7am tomorrow 😩
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Ashley duDomaine
(@ashleyd1324) reported
@RogersHelps is there a service outage/disruption in London, ON? My devices show that they are connected but I’m unable to use my browsers and applications because it states there’s no connection.
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Nathan630pm
(@Nathan630pm) reported
Turns out this was caused by @Rogers being themselves again, and being the worst internet provider on the planet, where the network cuts out at least twice a week at around 2-3am. Don't think I don't notice you guys being **** again.
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Zeeshan Hasnain
(@zee4s) reported
@RogersHelps I have been on hold for 4 hours now being tossed from one person to another on both chat line and customer support. I have yet to find a solution. My account has been cancelled after only two days of activation. No one can explain why or help!!
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Nadine (ʟᴏᴠᴇs ʙᴀsᴇʙᴀʟʟ) 🍀⚾️🍁
(@_gigglybits) reported
Hey @RogersHelps - ever since we upgraded to ignite, my wifi sucks. It’s literally awful. It dropped FOUR TIMES during my job interview today, and I feel like an idiot now. Honestly, I’m going to switch to Bell.
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Gregory/Oxysnice
(@oxysnice) reported
@Rogers ay rogers can u fix the wifi that i bought from u that says fastest internet in canada or im switching back to bell
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Luke Arr
(@Lukereid67) reported
No promos. I was told normal increase that happens every year. I’ve been on the same plan for years and this has never happened. @Rogers just lies. Why not rob everyone blindly if you can. Cant wait for starlink. Cmon @elonmusk we need you now !
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Dance Mom
(@Mame2910) reported
@RogersBiz I need a rep to connect with me today and please reverse my data overages and apply new plan as agreed to on Nov 30 2020 ( I am a customer for over 25 years) but perhaps I may need to move on to another provider.