Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Courtenay, Surrey, Vancouver, Calgary, Montréal, Ottawa, Brampton, Mississauga, Cavan Monaghan, Newmarket, St. Clair, North Vancouver, Penticton, and Oshawa.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 16 minutes ago |
|
Courtenay
|
Internet | 1 hour ago |
|
Surrey
|
Internet | 2 hours ago |
|
Vancouver
|
Total Blackout | 2 hours ago |
|
Calgary
|
5 hours ago | |
|
Vancouver
|
6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Cosmochyck (@ninjachyck) reported@RogersHelps Given it was never printed in the first place, so there should be no fee. You want everyone to go paperless and then don't have the information required. I'll just send CRA to you.
-
Meekz (@T_Messam) reported@Rogers your customer service has gone to the dogs.
-
Robby Reed (@RobertsonR3090) reported@MapleLeafs @Rogers **** off Rogers bring back the mentors game, 50% for employees and pay your employees a proper ******* wage of you're not gonna do that sell the ******* team you've killed the team I loved
-
Matthew Kendrick (@Ch9seFan) reported@RogersHelps Hurry up and get this **** fixed. 4 days in a row now if random internet outages. 3rd time today since 10. Like 5 times yesterday. Had to watch half the race on Friday night on my phone cus the internet kept going out.
-
Vernon RJ Schmid🇨🇦 (@Vernon_ESQ) reportedUmmm… @Rogers and @RogersHelps: If customer is on hold for more than TWO HOURS and THEN your system says "Too many on hold…" and ends call, the least you could do is set up a call-back service. [Expletive deleted.]!!!😡 #CustomerServiceIdiocy #RogersHangUps #RogersHangsUp
-
Colin (@Colin__007) reported@Rogers @WRN828 Yeah, my unresolved issue is the number of Canadians you fired and went to Indian call centers. Rogers = Traitor to Canada.
-
EazyLight99 (@ScottRuff12) reported@Canucks @Rogers **** your watch party. None of this matters if Dorion gets hired.
-
gulab jamun🍉 (@FallenStaarrr) reported@Rogers wifi has been down for me all week this is getting so frustrating
-
Kyle Wildi (@KyloTango) reported@RogersHelps can’t log into xfinity app on Apple TV for several days now. How long will the service be down?
-
Marni Miller 🇨🇦 (@miller5252) reported@RogersHelps going on close to 48 hours of no service with zero accountability and no expected resolution time. Area of outage is Yonge and York Mills. Two days of being unable to work because of zero internet.
-
Arthur Zhou (@Arthur632563042) reported@RogersHelps Old iphone and old ios system works fine,only iPhone 17 series ios 26.4.2+rogers newest version have issues with hotspot dns error.
-
Pea’s Pod🇨🇦🏴 (@peaspod23) reported@Rogers Your customer service and tech support is absolute garbage!!! This just gave me more reason to love services.. outage since yesterday tons of complaints and rogers hasn’t declared the outages no one is looking into it?? WTAF
-
nothing but volcanic vipers (@MooCowRawrz) reported@RogersHelps Coulda fooled me since I'm sorry to the support person but the company just asked for layoffs. Also every game just stops working if I watch it for 40mins but the ads work great ika skip the email cause it's just going to be "ur tvs old" except tsn and ctv work fine
-
Pucknucksaga (@pucknucksaga) reported@Canucks @Rogers Audio issues?
-
Graham Mansfield (@frag123456) reported@Rogers So let me get this right....you offer other customers $60 1G internet but my price on renewal goes up $15 to $115 a month for just internet.....god damn greedy assed criminal company.
-
Heldy (@HeldyCarvalho) reportedHello, @Shawhelp @Rogers - have been trying to get through to customer service for several days now. Can be in chat for several hours and all it says is “We are currently experiencing a delayed response. Please wait.” The customer service has tanked. Together with Shaw?
-
Jeff W (@jeffster1970) reported@RogersHelps @MaretJaks Not just women though. I had a Rogers rep come to my house and start complimenting me in a way that women typically don't complaint "older men" (she was in her 20's). Very awkward. VERY awkward. But I guess whatever gets you the sale.
-
Zeus (@zeus__1334) reported@Rogers why my ******* internet too much slow and I can not contact rogers its very hard or impossible contact you. I will move from ******* rogers
-
Stephen Hindle (@StephenHindle6) reported@Rogers We really hate you because you give us bad WiFi!
-
Honeyboy Wilson (@HoneyboyWilson6) reported@RogersHelps I have two Fire sticks with the same problem. I have two TV boxes that are fine. All other apps on the fire sticks are ok.
-
Alberto Sanchez (@albisurequebec) reported@RogersHelps That's terrible! We still like being able to receive text messages. Why does the rogers sim access data on its own and for what purposes and why is the preferred sim setting ignored? Thank you
-
magenta72 (@valleylily56) reportedGet 7 US local channels on cable but Montreal English local channel is blocked by @Rogers Why??? Don't need to know about traffic issues in Los Angeles!!!
-
the ****** pitbull (@badenemyjake) reported@Canucks @Rogers If you guys hire Dorion I'm done with this team forever. I've supported this team all my life, even during the bad times like 2011 and 2016, but I still supported the team. If you hire Dorion I'm done. I wont buy tickets, I won't buy merch, I will stop being a fan period
-
Mary Fulcher (@peggyfulcherxx) reported@Rogers dear Rogers/Shaw. Your customer service sucks. 1 month I have been trying to get into my shaw email account. CIRCLES. You are NO help. How can sending a code to the email I can't access be helpful???? Please please hook me up with someone who can actually help. FtrXcstmr
-
Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps The problem is I cannot receive the MFA code. It will not come to me. The backup is useless. So I cannot access email at all. On a cell, on a computer, on a tablet. Like how many hours should this take?
-
Zach (@zachnhso) reported.@Rogers never claim you’re the best ISP again that’s false advertising
-
Tyrone Leon (@tbone_84) reported@Canucks @Rogers I sure hope you didn’t charge these poor people to watch that bullshit catastrophe.
-
Rebecca Yu 🇨🇦 (@rebeccayu) reported@RogersHelps My advice to others is to request a written copy of the contract OR a recording of the customer acknowledging that there is a contract given the inexperience of the call center.
-
Giovani Galt (@GaltGiovani) reported@123mung @RogersHelps They are having problems. I know of 2 business having issues in the aurora area and rogers say it isnt on their side. This isnt the first time.
-
DARSHAN AILANI (@AilaniDarshan) reported@RogersHelps All of this has been done and I’m back in Canada now. I raised the issue with your customer service so that there is some co sideration for a huge bill thrown at me but no one seems to care about the poor network and still want to charge for all the services