Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• TV (16%)
• Wi-fi (14%)
• Total Blackout (7%)
• Phone (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Surrey, Toronto, Newmarket, Thunder Bay, Vancouver, Mississauga, Halifax, Oshawa, Pickering, Coquitlam, Duncan, Cambridge, St. John's, Brampton, and Guelph.

City	Problem Type	Report Time
Surrey	Wi-fi	3 hours ago
Toronto	Internet	7 hours ago
Newmarket	TV	8 hours ago
Thunder Bay	TV	8 hours ago
Toronto	Wi-fi	9 hours ago
Vancouver	Internet	10 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Charlii (@Charlii_aBB) reported 4 minutes ago

  @allkindsXO @RogersHelps Same. I have been bumped around in the queue too. At say 24 then it jumps to 27 and starts counting down again. I'm almost hitting the 2 hour mark with nothing. This is ridiculous.

• 
  Sean (@Steve9zzj) reported 5 minutes ago

  @HomieYak @RogersHelps @Rogers Waited over 1 hr - Ended up using chat support- which was equally as frustrating- Rogers loved collecting our money and working as little as possible for it

• 
  Mr. Gitz (@MrGitz) reported 5 minutes ago

  @RogersHelps I cannot log in to “my Rogers” on the Roger’s website. Is the service down?

• 
  Sean (@Steve9zzj) reported 5 minutes ago

  @RogersHelps @Rogers why does support get worse and worse but prices go up and up - on hold with tech support 55 MINS and counting! Frustrating

• 
  purva gevaria (@purvagevaria) reported 6 minutes ago

  @RogersHelps Buddy again repeating- did that 4 times. NO RESOLUTION so far.

• 
  𝘾𝙖𝙨𝙨𝙖𝙣𝙙𝙧𝙖 𝙍𝙖𝙪𝙜𝙪𝙨𝙩🇨🇦 (@ThisIsMeCassie) reported 6 minutes ago

  Hey @Rogers you literally have the worst service, zero discount for those military SERVING 🇨🇦whom have to travel overseas. Rogers ******* Canadians one day at a time..

• 
  Pea’s Pod🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@peaspod23) reported 10 minutes ago

  @Rogers Your customer service and tech support is absolute garbage!!! This just gave me more reason to love services.. outage since yesterday tons of complaints and rogers hasn’t declared the outages no one is looking into it?? WTAF

• 
  Dale Disill (@DaleDisill) reported 11 minutes ago

  @LeafsandJays97 @MapleLeafs @Rogers You just said they don’t give a **** about the fans. That means they hate em.

• 
  Tracy 🇨🇦 (@TisforTracy) reported 11 minutes ago

  @MapleLeafs @Rogers I feel sorry for all the fans. It’s like MLSE is purposely trying to fail as spectacularly as they can.

• 
  e-Kingcorey97 (@LeafsandJays97) reported 17 minutes ago

  @DaleDisill @MapleLeafs @Rogers That's never gonna happen and as I said they don't give a **** what you have to say about them

• 
  Marie ♡ (@mariestellaa_) reported 17 minutes ago

  @RogersHelps Everything is correct and automatic time is toggled on. It eventually corrected but it seems like it’s a network problem?

• 
  logan (@loosenedspirit) reported 20 minutes ago

  So @RogersHelps can’t do a callback for support escalation. They’re a phone company. Are we all suckers or something?

• 
  Danny Galea (@dannygalea99) reported 21 minutes ago

  @ShamsCharania @Rogers owners of the Raptors should never be forgiven for letting Masai go.

• 
  Call me Sully 🇨🇦 (@paul__sullivan) reported 26 minutes ago

  @RogersHelps We'll see. System problems didn't allow them to complete the work and they promised to call back in a day or two with confirmation. 🤷

• 
  Liberal Right Winger (@WingerRigh98243) reported 30 minutes ago

  @Garnet_2203 @Rogers so stupid cope

• 
  MyPilot .Online (@MyPilotOnline) reported 40 minutes ago

  BEWARE: @Rogers will sign you up for a month to month but tell you you’re on a full contract when you cancel, then instead of rectifying the issue they will charge your account over $600. Buyer beware,

• 
  Bonnie Lee (@stitchlady) reported 40 minutes ago

  @RogersHelps anyone watching the Blue Jays game on Sportsnet 4K station #507 have issues with the sound cutting out? I find this happens frequently on 4K stations on Rogers cable.

• 
  Zeus (@zeus__1334) reported 44 minutes ago

  @RogersHelps "You won't believe it, but I'm talking about my 5G+ mobile data. I have full bars, but the speed is abysmal; videos keep buffering and won't even play. The connection in the Stockyard area is just terrible."

• 
  Harpreet Singh (@Itz_harry_singh) reported 46 minutes ago

  @RogersHelps hi I have an issue with my Wi-Fi home connection and I am unable to reach you on your phone calls not only on weekends but also weekdays. I have request you sort out my Wi-Fi issue.

• 
  Bonnie Lee (@stitchlady) reported 47 minutes ago

  @RogersHelps It’s the worst on NBC. I have reported it many times. They’re still trying to fix it by contacting NBC. I have had pixelating on other channels, but that seems to be improving although it is intermittent.

• 
  TRG (@TRG_1867) reported 47 minutes ago

  @MaahirMomtaz12 @Garnet_2203 @Rogers Are you dense? An early retirement offer isn't a forced retirement. They did the same thing with the federal public service this year and barely anyone left. You must be young, you don't really understand how things work as you age.

• 
  Canadian Bacon 🇨🇦 (@oneactioncat) reported 47 minutes ago

  @Canucks @Rogers Of course the fking leafs get #1 **** the nhl & **** the cfl for their asinine changes.

• 
  DARSHAN AILANI (@AilaniDarshan) reported 48 minutes ago

  @RogersHelps Is someone available right now to help me and finish this ongoing issue.

• 
  Matthew Cann (@Matthew_Cann) reported 49 minutes ago

  @MapleLeafs @Rogers Went down to the beer league game going on and told the boys?! Now I'm jealous.

• 
  DARSHAN AILANI (@AilaniDarshan) reported 53 minutes ago

  @Rogers , even after raising the complaint & following up with ur team endlessly, I’m forced to pay $160 bill for service which was way unstable & network. I will pay all my outstanding bill & port out my number. It seems that Rogers doesn’t care about loyalty & repeat business.

• 
  nooneofsignificance (@hofmiller_) reported 54 minutes ago

  @RogersHelps Why is the internet cable service down at 3:06 am every morning in Thornhill. Please investigate, and reply back with facts.

• 
  Brad Hughes (@brad86er) reported 55 minutes ago

  @Rogers on the phone for 4 hours paying for a service I dont have. Nothing. No customer service

• 
  Aqua is Goated (@DorionforGM) reported 55 minutes ago

  @RaymondWil78846 @Canucks @Rogers Yes and that is why Vancouver is full of retarded cucks like yourself. It would be a much better place if everyone worshipped the painter. Instead you all have Carneys ***** in your mouth like the retarded cucks that you are. And oilers own the Canucks retard

• 
  diy 🇨🇦 (@cwrb) reported 55 minutes ago

  @MacDoug1 @RogersHelps if you have Bell, why did you order Rogers? can you start a Reddit post describing this problem?

• 
  Mr. E (@Mr_E_ous) reported 57 minutes ago

  @RogersHelps I was all night. It was still on SOS this morning but after a restart it finally connected. I have data and calling functions restored. Not sure why it wouldn’t connect last night even thought repeatedly going through the suggested trouble shooting from the AI chatbot.