Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Scarborough, Oshawa, Surrey, Kitchener, Mississauga, Richmond Hill, Bathurst, St. John's, Montréal, Vancouver, Victoria, Guelph, North Bay, and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 39 minutes ago |
|
Scarborough
|
Internet | 41 minutes ago |
|
Oshawa
|
TV | 47 minutes ago |
|
Toronto
|
Wi-fi | 2 hours ago |
|
Surrey
|
Internet | 2 hours ago |
|
Toronto
|
Internet | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Redjel Rodas (@RedjelRodas) reported@RogersHelps is internet down in Toronto?
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Mike Jones (@nuttyskadork) reported@RogersHelps idea of help Wait for an hour and then hang up on you
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Aman Rattanpal (@AmanRattanpalX) reported@RogersHelps I DID BUT THEY ARE UNABLE TO HELP.
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Supafanstan (@Supafanstan) reported@RogersHelps What is going on with spotty data service in London, ON? For the past week I am having issues, service showing 5G or 5G+ (which is ironically, worse) but still can't load an image or video. Rogers outages says there's no problem in my area.
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SMB🇨🇦 (@boomrs) reported@RogersHelps It was an upgrade to faster internet that included Disney, Netflix and Apple, but the log in for Xfinity won’t work, can’t add a new email as one is already associated to the account. Your advisors said it’s a software issue.
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Mr. Gitz (@MrGitz) reported@RogersHelps I cannot log in to “my Rogers” on the Roger’s website. Is the service down?
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Bianca 🌻 (@SnoringMoose) reported@RogersHelps I said I need the new xfinity, as that was what i was told, not that I have to change all packages. Next round with customer care.
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MASAPRO 魔法 鮭 (@magic_salmon) reported@VirginPlus why is it that you can't / won't provide your internet service customers with a public ipv4 yet @Rogers offer this as standard???
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Matt DeLuco (@MattDeLuco) reported@Rogers $80 to add an Apple Watch to my plan is beyond unreasonable. Do you incur some cost to add the watch, like some kind of technical licensing to add devices to the network, or are you just gouging customers?
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Zeus (@zeus__1334) reported@RogersHelps "You won't believe it, but I'm talking about my 5G+ mobile data. I have full bars, but the speed is abysmal; videos keep buffering and won't even play. The connection in the Stockyard area is just terrible."
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AAM (@jrmukadama) reported@Rogers Why isn’t Rogers showing the Leylah Fernandez match from the Rome Open? When a Canadian player is on court, I’d expect Rogers/Sportsnet to televise it. Is that asking too much from a Canadian company? Canadian tennis fans want to support Canadian athletes.
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Greg Rieben (@gregrieben) reported@RogersHelps yes I do. I'm still on hold. I set up a second mobile service on my account. I transferred the number to the new phone but the old provider (Fido - you/Rogers) does not have any confirmation that the number has been transferred to a new service provider.
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Boris Slobodin (@bslobodin) reported@Rogers pure comedy, @Rogers chat agent can't help me, but they called me to connect me with the proper team, and that redirect immediately gave me the same "currently closed" message and hung up. maybe they should reconsider mass layoffs?
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Edmond Yan (@EmondYan) reported@RogersHelps is the Rogers network down? It says sim no detected and emergency calls only for me ?
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D (@OllKorrect_eh) reportedWhat a great experience with @Rogers this morning 1) spoke to an agent in Morocco (I thought it was Canadian’s who worked for you IN CANADA) 2) got bounced around to like 4-5 agents in less than an hour, had to threaten cancellation and CRTC to have someone help. 1/2
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TimeTraveleRuss (@Noeticwanderer) reported@RogersHelps Calling again. I did end my account with Roger's last August... an account I had since 1987 when I got my first mobile phone. After 38 years of being a loyal Roger's customer I finally had enough and have transferred my number to a new service provider.
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BatmanAndRobert (@MacDoug1) reportedI'm officially done with @rogers. I've had Xfinity cable service for a month out of the last five months. I was a Rogers cable subscriber for the last 16 yrs until my cable box died in Dec. When you order the Xfinity box, they don't tell you that you need their Internet, too. 🙄
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Danny Galea (@dannygalea99) reported@ShamsCharania @Rogers owners of the Raptors should never be forgiven for letting Masai go.
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Andrew Pottie (@Andrew_Pottie) reported@nuttyskadork @RogersHelps I had Shaw but I finally dumped them after they increased my internet-only service from $55/month to $128/month over about 8 years, for essentially the same service.
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The Toilet Trader 💙 (@SWSniper07) reported@RogersHelps Nope bell says thats on you and they took the proper numbers over. Rogers was the one to add 2 random phantom numbers and then started charging me month after month i called. Customer service never ended up even cancelling after 6-7 calls 4-5 months
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David Prihodko (@dprihodko) reportedOnce again @Rogers @RogersHelps service appears to be down in my area
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BURNSY99 (@rgross36) reportedI TWEETED before MITCH MARNER dealt that @MLSEPR and KEITH PELLEY should UNLOAD WILLIAM NYLANDER. HE was the PROBLEM. And voila I WAS RIGHT. ANY LONG TIME #LEAFS fan know MORE about building WINNING HOCKEY then KEITH PELLEY, MLSE and @ROGERS. That bunch LOST in SPACE @MAPLELEAFS
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Storm Silvawalker 🇨🇦 (@StormSilvawalk1) reportedJust tried using @Rogers @Starlink for texting in Gatineau Park where cell signal drops out but got nothing. The cell signal dropped as expected but there was no satellite connection for SMS. Is this area not in service due to traffic or something? Pretty disappointed.
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SMB🇨🇦 (@boomrs) reported@RogersHelps Not working and not helpful!! There is a glitch and no one at Rogers can help!!
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Michael DelPiero (@MikeDelpieroX) reported@RogersHelps @SaveToCloud FYI. This is a AI bot that pretends to care and "help"
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Harpreet Singh (@Itz_harry_singh) reported@RogersHelps hi I have an issue with my Wi-Fi home connection and I am unable to reach you on your phone calls not only on weekends but also weekdays. I have request you sort out my Wi-Fi issue.
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NickL (@nickl007) reported@RogersHelps Just turned it on, using xfinity service with your box, no issues on the current program which is just sports news.
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Scammer Defence (@ScammerDefence) reported@andrewinereview @Rogers @rcmpgrcpolice STIR/SHAKEN does not catch these because the calls come in over offshore VoIP that bypasses Canadian carrier attestation. A DNS blocker on the home router catches the follow-up step: when the caller texts a link to a fake Service Canada page, the page refuses to load.
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joey (@joeyboombats69) reported@PercyStaffin @Garnet_2203 @Rogers I always vote green. We never win
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Hopp (@HOPP7727) reported@RogersHelps I'm stuck in an infinite login loop on my iPhone. I've cleared Safari, changed my password, and reinstalled the app. I need a technician to manually re-sync my Digital Identity and check for duplicate UID profiles.