Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (59%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Mississauga, Toronto, Calgary, Thornhill, Craigmawr Beach, Surrey, Whitby, Scarborough, Edmonton, Nepean, Kitchener, Guelph, Brantford, Burnaby and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Total Blackout | |
| Mississauga |
Wi-fi | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Queen Chioma
(@queenma893) reported
@RogersHelps @RogersHelps I spoke to your customer service representative requesting to pay off my device IPhone 14 pro. The rep I spoke with worked on my request and confirmed I’ve paid off my device as the the transaction was successful. Only for me to call again and I was told the payment
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Curty Lazarus
(@l_curty) reported
@RogersHelps Hi Rogers. I’ve sent you a message direct too. But leaf’s game keeps cutting out on Ignite. Getting worse and worse. Updated system + restarted box. Website says no outage reported. What’s going on? What does tech operations or your NOC say?
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Ashish Gupta
(@Guptaashishinfo) reported
@RogersHelps I am resident of 76 brybeck crescent, Kitchener, N2M2C6. My internet is not working from a month. If you can not fix it, at least do not charge me from my credit card. Made more than 15 complains till date.
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Arieh Abrahami
(@AriehAbrahami) reported
@RogersBiz just spent an hour and a half on hold with customer service only to have the call disconnected. @Bell here I come!
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George
(@Poly1234) reported
@1kirkmclean @Rogers You move down there for good seems like it’s been months
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Adam
(@Adamk_9) reported
@Rogers you guys are the worst. Wait time over an hour. Pathetic
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@Randomfrequency@mastodon.social
(@randomfrequency) reported
@GeorgeGhalayeni @RogersHelps You may need to follow up with their support directly. First time this happened to me I ended up having to call in and got bounced around until I ended up speaking to their return department directly.
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Kelly McFadzen
(@kmcfadzen) reported
@RogersHelps trying to get my mom’s cable package sorted has been a nightmare. Days on hold being passed around from department to department. There has to be a better way to help your customers especially elderly customers.
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Ebu
(@Ebushares) reported
@RogersHelps An hour+ later, yes. After being transferred multiple times I might add. Was looking to cancel a wireless SIM card order that wasn’t received.
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Christopher Scott
(@chrisakadanafan) reported
@RogersHelps Why is this your pinned tweet? Even when confirmed with a rogers help agent that there is an outage in my area (EVERY DAY SINCE WEDNESDAY!) this link doesn't show anything.
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Indrajith
(@indrajithps7) reported
@RogersHelps Such pathetic customer service, and I wonder why you need 3 hours to connect to a customer service agent. Who's gonna wait for 3 hours? Is that your strategy to disconnect the customers' calls? The people working in the chat support could be better.
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Fats
(@fatyod) reported
@RogersBiz home internet not working for 2 days going into third day, thanks for ruining my holidays
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Malike
(@MalikeQC) reported
@RogersBiz hi i am new in Canada and just experienced one of the worst service from a telco operator. I have been waiting for more than 3hours to cancel my TV subscription from my package. 3 Hours for nothing I hang up the line insane! I should cancel everything including mobiles
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shannon bernhardt
(@littlebearhardt) reported
@RogersHelps hi there! internet has been down for several hours. could someone please contact me about this?
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Malike
(@MalikeQC) reported
@RogersHelps hi i am new in Canada and just experienced one of the worst service from a telco operator. I have been waiting for more than 3hours to cancel my TV subscription from my package. 3 Hours for nothing I hang up the line,insane! Help!
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Thomas Anderss
(@AnderssThomas) reported
@Bell_Support So I have now been without internet since Jan 1st. 3 full days now. Talk to odynet in London ont for the ticket numbers opened. It is just some copper line Please fix this. I thought @Rogers was bad
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Reason Revolution 🔥✊
(@SHAWNOSBORNE39) reported
@Rogers Might be one worst cellphone companies out there ,terrible customers service and terrible actually service. Had me on line for 5 hours last Thursdays without a resolution to my issues. I tried to send their phone, they sent me a bill for $300 .
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Cory Lefebvre
(@Lancer833) reported
Internet still down almost 6 hours and no idea on restoration time or what is wrong besides outage. Chat I was on hold for 3 hours and no one ever came to the chat tried on here waited and no response till way after I left. @RogersHelps
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Cory Lefebvre
(@Lancer833) reported
@RogersHelps my home internet is not working I have tried to connect via chat 5 times and keep getting disconnected I had a technician at my house yesterday and replaced the modem I need help pls
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Sarah Em
(@SarahEm4) reported
@RogersHelps Ridiculous service my elderly mother lost cable on Saturday. customer service said it was her problem. Paid nearly 300 dollars for tv repair home call and it was in fact a Rogers problem. Don't tech speak to the elderly. BTW next time area problem be honest
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Janet DiNatale
(@j_dinatale) reported
Second round on hold with @Rogers over hour now, even tried chat to resolve this issue but it was ended by employee. Is this how @Rogers likes to treat long term customers? There’s gotta be another option 😢😢
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Adam
(@Adamk_9) reported
@Rogers 28mins and counting on hold with Rogers. Not sure why I give this company business. Not the most reliable network. Last year they system compromised. I lost internet for days. I should call round for better service
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YT_Rynamite
(@Rynamite91) reported
@Rogers wait time is almost 2 hours. Kinda sucks when they don't do their job properly, you're out almost $700, and they don't staff enough to take calls about their incompetence #rogers #fuckrogers #longhold
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Jennifer Chin
(@jennijenchin) reported
@RogersHelps I have ignite and my tv isn't working. WiFi is working but not tv getting error XRE-03137. Tried rebooting and doesn't work.
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Astra Zero 🕷
(@astrazero) reported
@Rogers @felixtennis What is up with your website?? I’ve tried to buy a new phone like 50 times and keep getting an error message & chat is never available
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Tee
(@amitalking2much) reported
@RogersHelps on hold for 2+hrs. Reached live chat to understand why I have no data access with an infinite 10 plan. Was told issue resolved when it wasn’t. Called again. 2+hrs on hold. Had the rudest agent laughing at my issue and transferred me to no one. I’m done with Rogers
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Queen Chioma
(@queenma893) reported
@RogersHelps I want to switch to a new provider this is why I’m paying off the device. Please help.
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Christopher Scott
(@chrisakadanafan) reported
Every Day since Wednesday there has been an outage "in my area". Come on @RogersHelps!!!
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Catherine (Cat) Barr
(@catherinebarr) reported
Hey @RogersHelps - we gave up after being on hold for over 1.5 hrs on your BUSINESS accounts. Also NO DATES available for online appts in January. We are a 20+ yr legacy account. This never seems to get any better. Anybody suggest alternatives. #fail #rogers #CanadaIsBroken
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Janet DiNatale
(@j_dinatale) reported
@RogersHelps Someone finally picked up, issue not resolved yet. Will wait to see if credit appears on my bill. I have also emailed. I would like to speak to a senior manager regarding this horrific treatment I have received today