Rogers Outage Report

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (5%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Winnipeg, London, Toronto, Concord, Victoria, Kitchener, Toronto county, Ottawa, Collingwood, Brampton, Edmonton, Calgary, Newmarket, Barrie, and Guelph.

City	Problem Type	Report Time
Scarborough	Total Blackout	3 minutes ago
Winnipeg	Internet	16 minutes ago
London	Internet	28 minutes ago
Toronto	Total Blackout	29 minutes ago
Concord	Internet	36 minutes ago
Victoria	Internet	36 minutes ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MS Polowin (@realmpolowin) reported 7 minutes ago

  My internet has been out for 4 hours and @rogers and @rogershelps does nothing. Only a useless 40 minute chat with an online tech that accomplished nothing. Rogers is the worst.

• 
  Laurie (@Laurie77866600) reported 10 minutes ago

  @Rogers Where I live….it is the only service…..talk about being had by the short ones….expensive and dropped calls all the time…..we are long time customers…they don’t care

• 
  Kelly-Anne Roberts (@KellyAnneR_) reported 10 minutes ago

  It’s a busy time of year, completely understandable, but to wait 40+ mins to get a @Rogers live agent on the phone only to be transferred to another department and be told the wait time for an agent is a minimum 1hr is a bit much… worst part is, the curling game isn’t in our pkg

• 
  -d- (@d_dedo_) reported 12 minutes ago

  Hi! @RogersHelps wanted to thank Tempest, Martin & Rakin (#I1744538799) for the worst 2hr #customerexperience and not reverse $11 late payment fee. Speak volumes how you value a 5-line family account that always paid on time save for last month. Learn from @TELUS >>> #rogerssuck

• 
  Christina Lim (@Christi48096818) reported 17 minutes ago

  @RogersHelps hi is internet down in some parts of north york? I lost connection about an hour ago.

• 
  Janice Newton (@CdnMarathonGirl) reported 17 minutes ago

  @Rogers When are you going to fix your site? I've been trying for 2 days to purchase Ignite TV to get the Black Friday deals and every time I get an error that says "there's a problem and you are working on it"

• 
  Дерріл Джеймс Войтків Darryl J. Woytkiw (@RantingCanadian) reported 18 minutes ago

  @Rogers You guys will give me a line but will not finance me a phone so stuck with Virgin… don’t understand you will give my wife one and gave my kid one that I paid for over six years till he got a job your credit check is stupid or broken.

• 
  APerez (@BPMPerfection) reported 20 minutes ago

  @RogersBiz 10 hours waiting for a call back service. When I finally got the call back, a recording voice told me that Rogers is currently close. So I have to call again next day and wait another 10 hours. What a fiasco. @TorontoStar

• 
  Rajesh Sharma (@jaggarmm) reported 20 minutes ago

  @RogersHelps most intransigent is their customer service. Can't match their plans with any other service providers. Time to say good bye to them. They snag customers with a reasonable price and then keep on jacking up the price.

• 
  tweetsforteetz (@tweetsforteetz) reported 21 minutes ago

  @RogersHelps terrible service here in Hamilton, Ontario. Our ignite has been spotty for 4 days now, and no internet! No phone, we have a CPap in this house that does not work properly! I work from home right now….UNACCEPTABLE!!!!

• 
  Vic Says (@vic_says) reported 23 minutes ago

  @RogersHelps wifi is down in West Hamilton/Stoney Creek. Any details?

• 
  EfYewTelecoms (@efyewtelecoms) reported 24 minutes ago

  @ShawInfo the "Black Friday" prices of your phones are ridiculous. If you x 24 on those Tab prices you are getting ripped off more the the Big 3, and that's quite the accomplishment. Have a SALE ffs & truly help your clients b4 the @Rogers takeover @BenKlass

• 
  Joe Pelley (@JoePelley) reported 24 minutes ago

  @RogersHelps Down at 645 Commissioners Road East there is no data... Only text and phone calls work. When you call someone it goes up to 4G and you can use data (open apps, use Google, Facebook etc), but when you hang up it goes back down to LTE and you can't use any data.

• 
  pb (@spadmajs) reported 26 minutes ago

  @Rogers poor customer service in Fairview mall Rogers. Complained to Rogers by phone on Nov 22,2021.Still didn’t address the issue. I know they have millions of customer, it doesn’t matter if a long time customer complains or leaves them. Rogers customers!Any thoughts ? #rogers

• 
  Дерріл Джеймс Войтків Darryl J. Woytkiw (@RantingCanadian) reported 27 minutes ago

  @KenworthT2000 @Rogers Actually Virgin has no unlimited Data package and their base place are about the same per month making Virgin more expensive… and Telus is far more then either Virgin or Roger’s but Cell costs in this country are stupid expensive complete insane to say the least

• 
  Jan Tietz (@TweetBigOrGoHom) reported 28 minutes ago

  @Rogers @RogersHelps very disappointed with the online chat service today.

• 
  Ken (@gen1frs) reported 32 minutes ago

  @RogersHelps any known outage of TV and Internet in K2G postal code of Nepean ON right now?

• 
  Soju Strutz (@LwezSoju) reported 35 minutes ago

  @ThatEricAlper @Rogers @SamsungCanada Yes PLEASE..my Note5 is so broken so full so gr8!!!

• 
  Kd BaBa (@mr_kdbaba) reported 35 minutes ago

  @Rogers i want my device to be unlocked pls help

• 
  Tonia Snow (Wear A Damn Mask) (@ToothpickGirl) reported 38 minutes ago from Ottawa, Ontario

  @Rogers Never.

• 
  pb (@spadmajs) reported 42 minutes ago

  @Rogers poor customer service in Fairview mall Rogers. Complained to Rogers by phone on Nov 22,202. Still they didn’t address the issue. I know they have millions of customer, so it doesn’t matter if a long time customer complains or leaves them. Rogers customers!!!Any thoughts ?

• 
  Dwight Richards (@DwightRichards) reported 44 minutes ago

  @RogersHelps Rogers is down in Brampton west.

• 
  Shitij Malhotra (@Rickymalhotra1m) reported 44 minutes ago

  @Rogers ur customer service is crap u think ur customers lie and make excuses i have been ur customer for 13 years and today i got worst customer service from u guys just because i stuck in india for last one year u guys are taking me for ride

• 
  big bad bruins fan (@KenworthT2000) reported 46 minutes ago

  @Rogers The most expensive network in Canada 🇨🇦

• 
  Ace (@feetofmonkey) reported 51 minutes ago

  @Rogers @RogersHelps it’s seems that with all the bad press already it’s about to get much worse, a client is trying to port her number and it seems that every time she calls to get it manually released someone makes sure that she is on hold for 95 mins, @cbcgopublic

• 
  Malaika Monteiro (@MonteiroMalaika) reported 52 minutes ago

  @Bell why would it possibly take 6 business days to get my internet issue resolved? In the era of WFH you expect people to function without a wifi and below average customer support! I really should have gone with @Rogers instead

• 
  Andy (@nutriboyandy) reported 53 minutes ago

  @Rogers @RogersHelps Hey rogers. Its been over 2 hrs since my call was transferred to “customer care”. For a situation that one of your reps caused. I want to know how long would you take to retain a customer or is that something ‘rogers’ don’t care about? 20 years loyalty here

• 
  Rick Prestage (@Rick5895) reported 1 hour ago

  @Rogers why would anyone switch to Rogers??!! Terrible customer service, insanely high prices..people should leave rogers

• 
  Bidyun Kundu (@BidyunK) reported 1 hour ago

  @Rogers You have blocked my MyRogers access out of “caution”. Now, your twitter channel can’t help, your store (I visited one today) can’t help, and supposedly the only way out is to call your “validation” department where the wait time is 3.5 hours! Do better folks! #worst 1/2

• 
  Pardeep Sanghera (@psanghera_) reported 1 hour ago

  transferred to 4 different departments because you guys have no idea how to organize yourselves or communicate @Rogers Ironically, the call was to cancel my plan and move to @Bell #ProofIsInThePudding