Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 24: Problems at Rogers
Rogers is having issues since 03:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (56%)
- TV (15%)
- Wi-fi (14%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Calgary, Toronto, Vancouver, York, Simcoe County, Edmonton, Creston, Cambridge, Toronto county, Richmond Hill, Oshawa, St. Thomas, Brampton, Mississauga, and Vernon.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Internet | 20 minutes ago |
|
Toronto
|
Internet | 29 minutes ago |
|
Vancouver
|
Wi-fi | 56 minutes ago |
|
York
|
TV | 7 hours ago |
|
Toronto
|
Internet | 11 hours ago |
|
Toronto
|
Internet | 12 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Ranjan Soni (@_RanjanSoni) reported@stitchlady @Rogers I would if I could. It is at their end. Their system needs to re-provision my wifi. I reset my network settings (just because their 'AI bot Anna' asked me). Then Anna told me that I need to call them. Called them about 4 different times and waited each time between 90-120 minutes
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BrianM (@briangm11) reported@RogersHelps - First time ever, we've been stood up by your technician. Appt window was noon-4pm. No phone call either. What next? Suppose I need to spend another hour or so calling your "support" line. Ironic the only call received today was from Bell Marketing.
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sarah (@dawnthehorizon) reported@RogersHelps @Rogers having issues with my service and cellular data, cannot connect to either and have done all the troubleshooting possible
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FishiousFitness (@JosephF08608071) reported@BlueJays And @Rogers with another big **** you to their fans, gotta buy an absolutely useless @Apple membership to watch 4 games a month. What a ******* joke!!!!!
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@RogersHelps I’ve Had nothing but problems and contradictions dealing with Roger’s. I’m done being told to call here call there print my own label … you do your jobs and serve us, the customers. And if my deceased dads account has a balance with equipment not returned that’s YOUR PROBLEM
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Mamma Bear🇨🇦 (@islgalwrites) reported@ChemicalHolly @Rogers In my experience dealing with Shaw was far superior than Telus. Now having to deal with Rogers for an issue it was hell. Gaslighting, trouble understanding and speaking English. Escalation leading nowhere. This take over did them no favours in my opinion.
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Michael Mahoney (@MikeTheNavyGuy1) reported@gmacofglebe @RogersHelps Mine went down an hour ago for 15 minutes then the network came back. Rogers in Nova Scotia.
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retweet machine (@Cynnis) reportedso happy my family pays you ********* money monthly in exchange for getting ****** in the face by dogshit service @Rogers. fix this **** or lose a customer.
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DWhite. (@DWhiteBC) reported@RogersHelps @Rogers internet not working!!!!! What is on now?!?!
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Scott (@ScottPolhamus) reported@RogersHelps For one of the largest companies in Canada I’m shocked at the service tbh. Sometimes I think bell and rogers take too much advantage of their government protected monopoly
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Anthony (@AnthonyDevPub) reported@Rogers STOP WITH THE FRICKIN TORNADO WARNINGS EVERY 30 SECONDS. THESE TELL ME NOTHING ABOUT WHERE THE STUPID THING ACTUALLY IS. UNTIL YOU START WITH REAL WARNINGS LEAVE ME ALONE
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William Goddard 🍁 (@W_Goddard) reported@JeffreyBannon @Rogers I love the fact that they are offering employees buyouts and at the same time growing staffing in Morrocco because the average employee working in customer service gets paid about $1000 per month ...
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Noah sans Ark (@lunchbox_23) reported@RogersHelps It’s intermittent. I spent over an hour waiting for tech support for them to say “welp, looks good on our end!”
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Bonnie Lee (@stitchlady) reported@RogersHelps It’s fine to empower your customers, but it’s extremely poor Customer Service when they cannot reach anyone on the phone without being on hold for an hour. There is no excuse for that. We are paying very high prices for the services you provide in Canada.
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@RogersHelps Too late now. Always was a strong supporter of Roger’s and their amazing customer service but since last year with the cuts to staff, reduced support channels and hours and contracting out customer service to 3rd world countries who have zero knowledge on the company I’m done.
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Andrew (@big_dog87) reported@TPS_32Planner @Rogers Why are you paying that much for Rogers? That's literally more than 2x what I pay for their 2Gbps service
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Suresh (@suresh__cp) reported@RogersHelps Home services, looks like it’s outage
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Mala Moragain 🇺🇸🇨🇦 (@MalaMoragain13) reportedWhile I did win my case against @rogers regarding the 18 phones illegally copied and sold to INMATES, it was NEVER properly investigated. In fact, @TPSOperations threatened to charge ME after refusing to take my report. And @Rogers never submit the case to police as directed.
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Ranjan Soni (@_RanjanSoni) reported@aangelic491 @Rogers Nope. The only solution is to call them and go through the whole ordeal. They don't have a simple call back solution to prevent their customers from staying on hold (you cannot attend any other calls for hours if you are on hold) and then get 'disconnected' automatically.
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Dan (@DanMac2014) reported@MelissaLMRogers @TELUSsupport I’m with @Rogers, great service but all Canadian phone companies are just too expensive- yup, Canadians are definitely getting ripped off in comparison
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Niners Fan (@shawnmacmillan7) reported@RogersHelps @mikeymikems3 Lately? Every single time I need to talk to someone at @RogersHelps it's terribly long. This is not a recent issue it's an ongoing one.
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Dog Mom 🇨🇦☘️ (@buzz_because) reported@RogersHelps been on hold for one hour and 20 minutes. Great customer service. Will hold for a little bit longer, but I have a baseball game to watch. Hire enough people to do the job.
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Rick Austin🇨🇦 (@ChessStudio) reported@RogersHelps Your own outrage map says there is a service disruption that will be resolved in an hour. It's been saying that all day. It's now 1:15 am and there's still no service and it still says the service will be restored in an hour....
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Soul Supplier (@soul_supplier) reportedWhy is @Rogers home internet service so horrible. Might have to switch back to @Bell. Internet service drops out every few hours. What am I paying you guys for? Hours on hold on the phone for zero help. #dobetter
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Faisal (@faisal_) reportedRogers is down again for the 20th time in the last 3 months. What is going on with them? @Rogers get your act together. Around 1 hour wait on customer support lines. You sure you want to let 50% staff go?
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@RogersHelps I’m done chasing Roger’s and if I get harassed about a balance owing not only will the issue be escalated , but a lawsuit will follow
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🪷 Aisha 🪷 (@aishiebabiee) reported@Rogers cannot be serious... how can the automated call system end the call because you're experiencing a high call volume and instruct me to call back later???????? Y'all need to hit me back asap, what type of service is this? If this isn't dealt with my EOD I'm out
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Shankar Gomare (@sgomare) reported@Rogers i need emergency assistance, I’m on hold for an hour
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Evan Vokes (@EvanVokesMSc) reported@buperac @tobi @Rogers most of the problem corporations are Canada Corporations. separation fixes this. suddenly Rogers, while originally from Calgary, becomes a foreign corporation
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iVu (@WhoCntrl) reported@RogersHelps The validation team informed me she is unqualified to solve the issue and has transferred me to Tech Support. The Tech Support representative is also unable to resolve the problem and has asked me to return to the store. No one is taking ownership of the issue.