Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Newmarket, Coquitlam, Barrhaven, Courtenay, Montréal, Victoria, London, Rapide-Danseur, Dieppe, Halifax, Brighton, Langley, Calgary and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Total Blackout | |
| Newmarket |
Internet | |
| Toronto |
TV | |
| Coquitlam |
Internet | |
| Barrhaven |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Wiper
(@ItsZurky) reported
Hey @Rogers, it in your training manual to just keep transferring customers while on the phone until they get so fed up they just hang up? Because if so, the last couple people I talked to should get a raise. I can't wait for @Bell Fibre to get installed in my neighborhood.
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Harshul Patel
(@HarshulPatel123) reported
It's been almost 3 days since I got power back in Ottawa after the storm but Rogers internet is still not restored. What is going on? What takes you so long to fix this issue? People are working from home and they cannot continue taking leave from work. @Rogers @RogersHelps
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London
(@London51398735) reported
@RogersHelps Fix the problems. You make enough money!!!!!
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J.-F. Claude 🇺🇦 🇨🇦 💉💉💉⚖️ ☮️
(@JFClaudeMSM) reported
Going on 111 hours without home Internet. Power’s been back on for 36 hours. Our provider @TekSavvyCSR is great… fault lies with @RogersHelps infrastructure, who either incompetently can’t, or steadfastly refuse to, provide an estimated time for service restoration. #WFH #K4A
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Paul (That's my spot )
(@slowmilk) reported
@RogersHelps my ignite tv service and internet have been experiencing severe latency issues, internet is slow loading web pages, tv is the worst with changing a channel can't take nearly 60 seconds , never seen this before, have rebooted modem, help please
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Czarina
(@CzarinaRadziwil) reported
@Rogers Rogers cable, where you cannot get into a store as a customer unless you can prove you are who you say you are even when you have been a lifetime customer. So much for browsing the store or trying to return a modem. Discriminatory and ridiculous.
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Cathartic Rhapsody
(@balkinishu) reported
@timandfriends @Rogers Who gives a ****. Why am I being shown this ad. I couldn't care less about sports
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melladerp
(@melladerp) reported
After 5 days i finally have wifi - even though rogers support ticket says I don't. 🤷 Power cycled modem twice & hallelujah, it finally works. #rogersoutage #rogersdown #ottawa @Rogers
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TekSavvy Assistance
(@TekSavvyCSR) reported
@JFClaudeMSM @RogersHelps We hope the service will be restored soon. There was a lot of damage to the infrastructure. Sorry for the inconvenience. -KF
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Rob
(@RobHoey) reported
@katrinkets @RogersHelps I have Fido phone, may go Fido internet. This truly sucks
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Nancy Morris
(@NancyMorris) reported
@RogersHelps Went to local Rogers store re: timeline for service restoration in Ottawa. Two customers were asking about getting Ignite. I wanted to yell "run, do not walk, away from here". Answer to my question? - staff were told 72 hours...maybe...so Saturday. Maybe. #effingjoke
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Lisa Bee
(@lisaleeebee) reported
@RogersHelps You really should be doing something. People are going over on data just to be connected to help, or to work, or anything. As I understand it, Bell is offering to waive some data costs. That’s the least you can do.
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jjkapour
(@Strengthontario) reported
@RogersHelps No useful info with this stupid robot with automatic msg lol
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Shannon Lisa
(@soconnor55) reported
Hey @RogersHelps, can someone let me know when Internet and TV service might be restored? Going on day 5 without either. Makes working from home a bit tricky.
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𝓢𝓾𝔃𝓲𝓮 ❤️
(@SingleDatingDiv) reported
It’s not @hydroottawa’s fault because they’re working around the clock. @RogersHelps though has no excuse why their mobile service is choppy / doesn’t work because Bell works. Overall #Ottawa need to take a better look at our bad infrastructure and find solutions! #ONStorm #Ward9
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Lisa Gilbert
(@gilberge) reported
@RogersHelps ...still no Ignite service. Cannot work and cannot communicate with the world. Helloooooo...
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yeetus
(@yeetus29235233) reported
@Rogers why dont you fix my ****** cable outside that I pay $100s every month for. **** your ****** service
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tee
(@anonymousteeee) reported
Tired of using @RogersHelps as my service provider. Need to change my line to Bell/Telus ASAP
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Brian Godsoe
(@mayorcigarface) reported
@Rogers the mid season finale of Better Call Saul isn’t working on demand. At all. It plays the content warning twice then ends. When are you going to fix this? I can’t dodge spoilers forever
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Nish Patel
(@nishpatel) reported
Poor communication from @RogersHelps to residents of Ottawa is a result of being part of a protected oligopoly. Their merger with Shaw should not be supported @anitavandenbeld
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Tonya Kumar
(@tokertee1993) reported
@RogersHelps I find it hard to believe you don’t have a game plan or which areas will be fixed when. This is very unprofessional of rogers and I hope many people quit your horrible service.
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Varvatos
(@Varvatos66) reported
@Rogers So you guys now not only rip people off with cell fees, you've raised roam from home rates to a ridiculous rate. You guys are garbage
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Dave
(@Dbuss73) reported
Hey @Rogers @RogersHelps how about an update on the internet outage in Woodbridge. Ridiculous to be out for over 8 hours. I operate my business Remotely and very difficult to do without wifi. What is the problem? And when will it be back
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Shannon Lisa
(@soconnor55) reported
@RogersHelps Thanks @rogershelps. Will we be compensated for the time spent without service?
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London
(@London51398735) reported
@RogersHelps Bullshit!!! Times 100%. Please fix the damm problem. You’re charging me!!!!!!!
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kikicat
(@shana30196376) reported
@RogersHelps It’s lengthy and I have been through hours and hours of stress explaining the issue since April. Maybe a manager could call me, if they care.
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London
(@London51398735) reported
@RogersHelps Bullshit!!! It should no longer be a problem
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Tonya Kumar
(@tokertee1993) reported
@RogersHelps This is getting ridiculous. You better pay for all the data everyone has been using. I understand it was a power outage but we pay big money for your crappy service. Everyone has ask you guys when it will be fixed and a game plan. You guys keep saying thank you for your patience.
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Tammy
(@tammy_b_m) reported
@Rogersdonthelp @RogersHelps @Rogers They would have kept me as a customer if their agents were honest and said something other than “we understand how you feel” ummm no you don’t, because you are WORKING with internet. It’s the fact that attempt to pacify adults like children that is beyond frustrating.
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Joe Mugim
(@JoeMugim) reported
@RogersHelps Our services shouldn’t have been impacted in the first place. It’s obvious your infrastructure is crap. No redundancy, no backup power and worse no transparency or visibility on what is going on!!! Quit giving my money to your shareholders and CEO and invest in your network!!