Rogers Outage Report
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
-
Internet (57%)
-
TV (14%)
-
Wi-fi (13%)
-
Total Blackout (7%)
-
Phone (5%)
-
E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Mississauga, Montréal, Toronto, Thornhill, Brampton, Pickering, Calgary, Langley, Halifax, Orangeville, Fredericton, Whitby, London, North York and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga |
Wi-fi | |
| Montréal |
Internet | |
| Toronto |
Internet | |
| Thornhill |
Phone | |
| Toronto |
Wi-fi | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
RmindsMeOfThis
(@RmindsMeOfThis) reported
How do you get @Rogers to show up for a service call? Answer: give them @natale_joe ‘s home address! Otherwise you are $hit out of luck. 19 days without internet and no hope in sight.#RogersSucks #IHateRogers
-
Jennie K
(@TwinkleToesJK) reported
@RogersHelps is there an outage in East York?
-
RmindsMeOfThis
(@RmindsMeOfThis) reported
Twitter asks “What’s happening?” Well, Twitter, my internet has been down for 19 days a @Rogers refuses to send a tech to replace the severed cable. How’s your day going @natale_joe bet you lobbyists are making it easy for this crap to go on indefinitely. #RogersSucks
-
RmindsMeOfThis
(@RmindsMeOfThis) reported
Why is it that @Rogers can get away with behaving like a monopoly and not show up to replace severed cable after 19 days? Hey @natale_joe how do you get away with treating customers like garbage? #RogersSucks #RogersIsNotaMonopoly
-
Rob
(@Lloydguy82) reported
@dponticelliTV Looks @RogersHelps has some tower issues. I felt bad as I sat in queue on the non-emergency SPS lime for like 10 minutes. I hope nobody with a minor emergency was waiting behind me.
-
RmindsMeOfThis
(@RmindsMeOfThis) reported
I will try sending a letter to the Rogers Ombudsman tomorrow. Yet another way for @Rogers to ignore customers. So much for that emphasis on customer service @natale_joe . Why not call HR and tell Moheni Singh to tell the techs to show up for appointments? #RogersSucks
-
RmindsMeOfThis
(@RmindsMeOfThis) reported
@natale_joe a few years ago when you joined @rogers you said you wanted to address the terrible customer service -looks like you gave up. 19 days with a severed cable and no internet and 4 no-show appointments! #RogersSucks @FP_Champagne Rogers behaves like a monopoly
-
Rob
(@Lloydguy82) reported
@RogersHelps I understand that. But it seems your network was the only one to send it out to the wrong area. So you might want to pass this along to your techs in Saskatchewan to check to see what happened. Plenty of Tweets from Rogers customers I saw saying they got it but other nets no.
-
Kristie
(@nairnsy27) reported
from
Toronto, Ontario
Hey @RogersHelps I promise not to cancel my cable/internet package if you promise to PAY MARCUS SEMIEN ALL OF THE MONEY IT TAKES
-
RmindsMeOfThis
(@RmindsMeOfThis) reported
@natale_joe if customer service is so important to you why is the internet full of angry people who have trouble with @Rogers ? I’ve had no internet for 19 days due to severed cable and your company wants me to try re-booting the modem. #RogersSucks #Idiots
-
Rob
(@Lloydguy82) reported
@RogersHelps @SaskatoonPolice working properly on your towers. The alert was not received by my parents in the same household on Sasktel. On Twitter it seems like it only affected your network. Thanks for causing panic and minor police emergencies to be stuck in queue because people thought there was an issue
-
Jonathon Carten
(@DWF_jays4life) reported
@Rogers All night tonight, all services in the Fredericton area have been crashing. Kind of hard to watch anything on TV or do anything on internet when its not working at all.
-
RmindsMeOfThis
(@RmindsMeOfThis) reported
@rogersBiz why is your company behaving in a #shady way not showing up for service calls? #RogersSucks
-
Laura Furry
(@laura_furry) reported
@Rogers Hi Rogers! Can you explain how, "due to COVID", I can go and pick up a cable box in-store but not return a broken one at the same time? Why do I then have to make an additional trip to Canada Post to return when I'm already in your Store?
-
EatReadDrink
(@EatRead) reported
@RogersHelps any update on the known service issue in our area? It's been 4 or 5 hours, all services are down. No information anywhere,not even from your techs.
-
Leisa ✨
(@leisakimone) reported
@RogersHelps ???? How can I get help with the CTV app???
-
Paul Cadiente
(@paulcadiente) reported
Hey @RogersHelps, my Rogers Ignite TV is choppy, equally on wi-fi and I have also plugged straight into the Ignite Modem (ethernet) - are we experiencing any interruptions on the Ignite TV network?
-
RmindsMeOfThis
(@RmindsMeOfThis) reported
@FP_Champagne why does @Rogers behave like a monopoly? why do they break rules and get away with it? Powerful lobbyists running the country? 19 days without internet. @sandrapasq send a few techs to fix my severed cable! #RogersSucks #RogersIsNotaMonopoly
-
Redge
(@Versalytics) reported
@Rogers What’s really unbelievable is your lousy service!
-
JustSomeGuy84
(@just_some_guy84) reported
@Bell can you make me an offer for TV and Internet so I can leave the worst service provider in all of Canada @Rogers
-
CrebleStar
(@CrebleStar) reported
@enouka97 @Rogers @RogersHelps Lucky i'm on my 3rd weekend without service...
-
Rob
(@Lloydguy82) reported
@RogersHelps No. Your network sent out a cryptic active shooter alert to phones on your network across most of Saskatchewan. But it lacked a location and caused people to tie up @SaskatoonPolice lines trying to figure out if we needed to shelter in place. Your towers Emergency Alerts aren't
-
Luis Carrión
(@luiswcarrion) reported
@RogersHelps Just reported the issue thru the app, this is not new it has been like this for a few weeks now.
-
RmindsMeOfThis
(@RmindsMeOfThis) reported
@Rogers is not interested in customer service. @natale_joe says he’s “obsessed” but he’s really more “don’t care”. #RogersSucks #iHateRogers
-
Luis Carrión
(@luiswcarrion) reported
Hey @Rogers how about you guys fix the issue of connectivity on upper James between Rymal and stone church in Hamilton.... it's like the abyss of mobile data....phone connected to your 5G however won't load anything
-
Nancy (Wilkinson) McCurdie
(@gameontalent) reported
To summarize @RogersHelps totally takes advantage of seniors. This is beyond terrible. (Oh ya, she has to check back next week) on the cable situation making it 5 weeks with no cable
-
RmindsMeOfThis
(@RmindsMeOfThis) reported
Poor Vineet @RogersHelps which is more like #RogersNoHelp Doesn’t want to. His boss @natale_joe proves by inaction that he does not care about customer service. #rogersSucks #RogersIsNotaMonopoly
-
bran
(@neosarrin) reported
@RogersHelps My mother is experiencing a problem with the ignite set-top box, we have 3 and only 2 of them are currently working. The one that is not working is stuck on updating and the welcome screen while constantly restarting. I have attempted a modem restart and box restart
-
jerrythegarbageman
(@doralboy1) reported
@NeedlesOnNews @matttomic Its too bad @Rogers didn't fully renovate Skydome during the #Covid break like they promised 10 years ago!
-
Nancy (Wilkinson) McCurdie
(@gameontalent) reported
Big fire in my my moms condo March ‘20 She called @RogersHelps to put her acc on hold (they said no problem) but every month billed her forcing her to make a call to correct it 15 months in a row. She moved back Aug 6 ‘21. She is still without cable! 20 hrs on phone #SAD