Rogers Outage Report
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 10: Problems at Rogers
Rogers is having issues since 06:40 PM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Edmonton, Toronto, Oakville, Guelph, Cambridge, Montréal, Ottawa, Repentigny, Saint-Jérôme, Calgary, Kitchener, Barrie, Pickering, Labelle and Orillia.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Wi-fi | |
| London |
TV | |
| Ottawa |
||
| Edmonton |
Internet | |
| Toronto |
Internet | |
| Oakville |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Watch For The Signs
(@EchoofLawrence) reported
@RogersHelps my internet problem hasn’t gone away :( for 5 days now I have to keep fixing it to get the wifi back. (One day a technician helped). I shouldn’t have to keep replugging though, right? Help please??
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Jason Neville
(@Jgnev97) reported
@RogersHelps I called to get the NHL French package and was informed there was a problem, and I should take a 35/mth English package, I declined. Yet when I did it on messenger right after, no problem I was able to add the French package. Dissapointing call centre experience.
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Udo Jahn
(@usssssj) reported
@RogersHelps BTW response recorded! If SN pacific plays, no blackout! Beware!
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Andrew Santos
(@AndrewSantos85) reported
@RogersHelps tried live chat they can't help, told me to call, tried that and they can't take my call because of technical difficulties what a joke.
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Danielle Strohm
(@D_Strohm) reported
@ealary47 @RogersHelps Having the exact same issue!
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Udo Jahn
(@usssssj) reported
@RogersHelps BTW support is down!
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Joe Sanginiti
(@joesang88) reported
@RogersHelps Sure, a little. I mean, I could have told myself maybe I need a new box; YET AGAIN! Lucky number 4? Once again, my family and I are left without a payed for service. The next bill better be transparent.
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Jayehare
(@Jayehare1) reported
@RogersHelps okay - hold the phone! Regional blackouts should not be a thing in Canada this season!!! Because what that means for a Habs fan living in BC is that I don’t get 1/6 of the games this season?! WTF?! #During Covid all games should be available if you subscribe to NHL
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Udo Jahn
(@usssssj) reported
@RogersHelps Really, this was not posted when you **** my money. OBTW it is bad form refer a client to hidden policy. I want a 50% refund. Since CS is not working!
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Mitch Lawson
(@MitchLawsonML) reported
@RogersHelps I ordered nhl live tonight but want it cancelled and refunded. Why I should pay for a premium service to get blacked out is beyond me. Phone line won't take my call. Live chat not running. What the ***k am I supposed to do?
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Bronc Eke
(@EkeBronc) reported
@LacedWithEgg @Rogers Listen James, you can go back to kicking your dog, torturing cats and a lot of other **** I see low life MMA fans do. Whatever gets you off buddy.
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Étienne Alary
(@ealary47) reported
from
Edmonton, Alberta
@RogersHelps @alex_abrams Same here in Edmonton... nhl live is not working!
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Patrick Urquhart
(@Bronco_pat) reported
As a @Rogers customer for almost 15 years, I’d like to say making a @Canucks fan in AB pay extra just to watch his team is hard to swallow. Why would you not just allow Canada to watch in this pandemic? 😞
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Udo Jahn
(@usssssj) reported
@RogersHelps No Support, No Game, No Refund! NHL and Rogers, Take your money and hide behind fine print!
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High Peaks Consulting
(@ConsultingPeaks) reported
@RogersHelps internet out at the office here in Ottawa. Downdetector showing issues. Is there an eta on a fix? I need to work
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Danielle Strohm
(@D_Strohm) reported
@AndrewSantos85 @RogersHelps Seems like several of us are having the same issue! Ugh!
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Richard
(@RickyToronto) reported
@Rogers 3rd time this week the tech guy didnt show up to my house. But you guys signed George Springer so I'll cut the terrible customer service some slack!
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Alex Abrams
(@alex_abrams) reported
@RogersHelps Same problem. This service is a joke
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Dylan Moffatt
(@DylanMoffattTV) reported
@RogersHelps But... it’s not working, and after working all day all I wanted to do was watch some hockey ( which I paid $200 for if I haven’t made that clear ) and get the shaft. I will NEVER waste my money on you’s again. OR recommend it.
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Ania
(@anna_skibinski) reported
@RogersHelps internet has not been stable for over 24 hours. How are kids supposed to do online school and how are we supposed to work from home!! No help from Rogers!!
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Mars
(@Marssxyz) reported
@TBCkoma @Rogers Pure **** @Rogers doesn't even connect half of the time even now. When we contact them through twitter they cannot identify through account number complete waste of money
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Alain Maisonneuve
(@amaisonneuve) reported
@RogersHelps sportsnet now, is very unstable, I keep getting told that someone is using my account on another device this is not possible. It's a new account. Also no all games are visible Toronto leafs or raptors
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Andrew Santos
(@AndrewSantos85) reported
@RogersHelps i subscribed to French pass on nhl live and its saying the game is out of my region. Isn't this the purpose of buying the pass? Please help or send refund. Thank you
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Kevin Johnston
(@cdnk3v) reported
@RogersHelps can you fix your phone system.. trying to call you to cancel the shitty nhllive service and it keeps saying due to technical difficulty we can't answer your call.
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vQ|Koma
(@TBCkoma) reported
January 21st 2021 @Rogers internet is still dog ****
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Alex Abrams
(@alex_abrams) reported
@RogersHelps @ewpeterson How is this possible.. it’s essentially fraud to sell the service as is in this case
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Udo Jahn
(@usssssj) reported
@RogersHelps I think a governmental agency should be aware of This! Double dipping. Charge for NHL network and then denie home game until you pay for therir local network! We need a lawyer!
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Kevin
(@klb_86) reported
@braddbailey @alex_abrams @RogersHelps FYI. I ordered nhl centre ice French package on Monday. Only to find out tonight the channel was blocked. I contacted Rogers and they told me it appears it was added and then removed. Might be the same problem with you guys with nhl live. I got them to re-add it and it works now
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eddie maze
(@eddiemaze1) reported
@RogersHelps why can't I get a hold of tech support? The option is not available on your IVRs and Live Chat has me waiting for an hour now.
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Joe Sanginiti
(@joesang88) reported
@RogersHelps tell me something, what good is a reference number if your employees don’t take down notes of the call? Do I really need to repeat myself 100 times? #NoHelp