Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (58%)
• TV (14%)
• Wi-fi (13%)
• Total Blackout (6%)
• Phone (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Surrey, Vancouver, Oshawa, Toronto, Markham, Calgary, New Tecumseth, Sherwood Park, Ottawa, Gatineau, Edmonton, St. Albert, North York, Grande Prairie, and Mississauga.

City	Problem Type	Report Time
Surrey	Internet	2 hours ago
Vancouver	Phone	3 hours ago
Oshawa	Internet	4 hours ago
Toronto	Wi-fi	5 hours ago
Vancouver	Internet	6 hours ago
Toronto	Internet	6 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Canucks Critic (@CanucksCritic) reported 7 minutes ago

  @Canucks @Rogers Same Combine storyline every year: skill isn’t the question, it’s projection and mindset. Still doesn’t fix the Canucks’ bigger issue of turning “good prospects” into consistent NHL results.

• 
  kade (@kade817388) reported 9 minutes ago

  @Melz1r @Rogers @MarkJCarney i don't get why ever canadian has bad internet am i the only one who doesn't..

• 
  Mission Ahlul Bayt (@BandeKhuda) reported 9 minutes ago

  @RogersHelps since last year Rogers support is gone down. You can't get hold of them. Time to move out of Rogersc

• 
  Gio (@giovexpo) reported 11 minutes ago

  @LoveMy7Wood @Rogers @RogersHelps I Have Tried 3 Times In 3 Days I Never Got Through. It’s Their Master Plan They Know The 5 G Mobile Internet Is A Not Working So No Service,Never Seen That In All My Years With Rogers Something Is Up!

• 
  Infinitus Capital (@InfinitusCap) reported 13 minutes ago

  @geo_fed @RogersHelps @60_glg customer service is a total joke

• 
  City-Father (@pd_theghost) reported 16 minutes ago

  @Berniceness @Rogers Support in Asia but customers in Canada

• 
  Auburn Wild (@AuburnWildnet) reported 18 minutes ago

  @sulli31165 Its nonsense. He said ppl were calling in and complaining. Probably Rogers told him to because #rogers @Rogers @Sportsnet is crap and bad for #canada

• 
  Love My 7 Wood (@LoveMy7Wood) reported 19 minutes ago

  @RogersHelps Hours of being on hold and trying to get things resolved finally were by a very knowledgable supervisor but the process leading up to speaking with her were stressful, arduous and took hours of my life from me I will never get back.

• 
  J9 (@JnineTre) reported 23 minutes ago

  @RogersHelps All devices. Not on the outage map, but down detector has lots of reports. It drops every few minutes. I've done all the trouble shooting, and the queue to talk to a rep is 86. Been happening since yesterday.

• 
  larx (@larx999) reported 23 minutes ago

  Has anyone else under @Rogers or Shaw wifi been having trouble with their internet connection the last several days?? I've tried all the troubleshooting they mentioned and none of it has helped with the internet connection going in and out!! Fix your internet connection @Rogers

• 
  R I C H (@RichFriars) reported 25 minutes ago

  Had to restart my gateway several times ! Even though I call Roger’s many times to tell them the service is not working ! @RogersHelps @Rogers

• 
  Jenna B (@Jenna_TMLFan84) reported 32 minutes ago

  @Vpilieci @MapleLeafs @Rogers If that's your takeaway from this, then that's a you problem. Have a better day Vito.

• 
  Bonnie Lee (@stitchlady) reported 32 minutes ago

  Does the right hand know what the left hand is doing @Rogers. Tech support transfers me to customer care and they tell me tech support has to deal with the issue of a credit for lost service. After being on hold for an hour and then they want me to call back!

• 
  @StanMikita (@GeorgeSHyde) reported 34 minutes ago

  @Rogers you expect me to pay for your **** home 5G

• 
  Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported 35 minutes ago

  @RogersHelps oh i already tried that several times and it isn't even giving me my province so that wasn't working the outage has been for over 5 hours now, so what gives?

• 
  Kenny Young (@y_kinho) reported 35 minutes ago

  @RogersHelps the level of service is ridiculously unacceptable! The chat assistance is incompetent and there is over 1 hr wait on the phone to reach tech support. I still need help

• 
  Johnny Gova (@GovaMarchetti) reported 40 minutes ago

  @Rogers why does the game continuously buffers on the Xfinity app?fix it! #fifa #canadsoccer

• 
  Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported 41 minutes ago

  @RogersHelps so how long til the outage in Calgary for TV and internet will be fixed?

• 
  Jerry Ing (@Jinks888) reported 43 minutes ago

  @Rogers should be nowhere near this #UFC250 bullshit from the White House. Poor look on @Sportsnet

• 
  MMA WEEDIES (@MMA_WEEDIES) reported 45 minutes ago

  @Rogers you are absolute scum. I've never used your services, but you still think I should pay money? What you are doing is illegal. You owe me money.

• 
  larx (@larx999) reported 46 minutes ago

  @Rogers what ******** is going on with the wifi??? the internet connections has been going on and off the past few days even after resetting the router

• 
  Jason Haugh (@jason_haugh) reported 50 minutes ago

  @ckcho_na @Rogers A deflection bot gets graded on how many callers it keeps off a live rep. Closing your request was never what it optimized for. A long-time business account walking is a QA miss, and nobody on that floor ever got scored against it.

• 
  kenith 96 (@Kenith96) reported 50 minutes ago

  @Rogers it's almost been 4 hrs fix my internet #LondonOn thx

• 
  tiredsotired (@sotiredsotired) reported 51 minutes ago

  @RogersHelps Yes! As you know, the self service options are very limited if there is any nuance at all

• 
  SensSteadySteve (@SensSteadySteve) reported 56 minutes ago

  @netflix on @Rogers .. had to take as part of my package ..so many commercials it’s becoming unwatchable . This is a complete miss by Rogers. Don’t tell me to upgrade , I already pay for another 50 + channels I’ve never watched.

• 
  tiredsotired (@sotiredsotired) reported 1 hour ago

  @RogersHelps Tbh, I’ve totally given up and when I get a clear moment to deal with switching service providers etc, I will. A relationship that has existed since 1994 is about to end (wifi, phones, tv)

• 
  Flaw-some (@indramaharjan) reported 1 hour ago

  @Rogers network outage NW Brampton for 20 mins. Anyone is experiencing same and ETA for getting service back??

• 
  Gallomimia (@gallomimia) reported 1 hour ago

  @Berniceness @Rogers Phone providers who you have to talk on the phone for service are obsolete.

• 
  Graham Haigh (@GrahamHaigh) reported 1 hour ago

  @Rogers - I am losing my mind trying to get in touch. I was supposed to get a call to set up a service technician appointment… but no-one called. The app jail you have to make it difficult to connect with you is bananas. I’m leaving soon if I can’t resolve this.

• 
  James MacDonald (@jimmymac6685) reported 1 hour ago

  WTF? And then she tries selling me a Roger’s credit card!! Why wait to tell me 50 mins laters that she can’t cancel my plan! Terrible service. I will not be returning! I don’t suggest ppl get @Rogers 🤮