Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (56%)
• TV (15%)
• Wi-fi (13%)
• Total Blackout (6%)
• Phone (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Surrey, Calgary, Maple Ridge, Edmonton, Woodstock, Vancouver, Toronto, Newmarket, Ottawa, Montréal, London, Moncton, Oshawa, Crowsnest Pass, and Victoria.

City	Problem Type	Report Time
Surrey	E-mail	8 minutes ago
Calgary	Internet	15 minutes ago
Maple Ridge	Wi-fi	18 minutes ago
Edmonton	Internet	34 minutes ago
Woodstock	TV	58 minutes ago
Vancouver	E-mail	2 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michael DelPiero (@MikeDelpieroX) reported 6 minutes ago

  @KobiCasey @RogersHelps “Please DM us” = the scripted AI bot response loop. 5 months, no refund, endless hold times, and public replies pretending to care while the real support disappears in private DMs. If Rogers wanted to help, they’d call the customer directly. #Rogers

• 
  Chiranjeevi Nagiredd (@chirutweet) reported 10 minutes ago

  @RogersHelps This was as part of the call with the customer care. When they reviewed my account they mentioned that it was wrongly done. Hence I reached out to the store multiple times. This was mentioned against the notes too. I can provide my account no and other details if you need.

• 
  Kerina (@kerina_14) reported 11 minutes ago

  @RogersHelps I've been trying to do this since May 14. Instead my plan automatically changed and my new bill is over 100$ more. Its not working and when I try and contact someone to make the change the chat ends or drops just as they are about to change it. Funny coincidence

• 
  Noah sans Ark (@lunchbox_23) reported 17 minutes ago

  @RogersHelps It’s intermittent. I spent over an hour waiting for tech support for them to say “welp, looks good on our end!”

• 
  Adam Lisk (@AdamLisk) reported 17 minutes ago

  @RogersHelps @CBR900 Same for me! Just bought a fire TV stick to use for my NEW Rogers service, but the app is nowhere to be found (Fire TV Stick 4K Max)

• 
  Esselment (@njdessie) reported 18 minutes ago

  @letaindomain @Rogers Don't do it!!!!!! You will be on the phone trying to fix the bill for months!!!!!

• 
  iVu (@WhoCntrl) reported 19 minutes ago

  @RogersHelps The validation team informed me she is unqualified to solve the issue and has transferred me to Tech Support. The Tech Support representative is also unable to resolve the problem and has asked me to return to the store. No one is taking ownership of the issue.

• 
  Just Steve (@StephenColley18) reported 20 minutes ago

  WTF @CTV and @Rogers for cutting the end of the second OT of the NBC feed of the NBA game between the Spurs and OKC so I can see Corner Gas.

• 
  Chiranjeevi Nagiredd (@chirutweet) reported 28 minutes ago

  @Rogers @CanadaTelecoms @CRTCeng Please help.

• 
  Max Adams (@MasTaherazar) reported 28 minutes ago

  @Rogers always great to wait 45 mins to speak to a human and have them hang up

• 
  FTP/ACAB 🍉 (@bluesparky666) reported 29 minutes ago

  I just switched my phone to Fizz from rogers and now pay 50% less. Just wanted to share. Im not going to answer your calls @Rogers, you can **** all the way off. Next up, @TELUS internet, your time is up *******.

• 
  Shankar Gomare (@sgomare) reported 30 minutes ago

  @Rogers i need emergency assistance

• 
  Seido verywell🇨🇦 (@VerywellSeido) reported 30 minutes ago

  @RogersHelps Why don't you allow cancellation via chat? With chat, we can use translation to discuss things. Don't you feel sorry for me? Do you know there are many people in the same predicament as me? I'm in so much trouble, and you won't help me?

• 
  Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported 33 minutes ago

  Does anyone real even work at @RogersHelps @Rogers anymore? Guess what, I'm not paying my bill until you ******** FIX THE PROBLEM I've been dealing with for two months. If you don't want me showing up to your TO office, you'll get someone on the phone. 🤬

• 
  Jacob Legein, CPA (@PeachFinancial) reported 36 minutes ago

  @RogersHelps Fix the problem or I am going to dig the gravel out myself and leave your wires exposed if I don’t cut them

• 
  Michael DelPiero (@MikeDelpieroX) reported 39 minutes ago

  @KoronaB5899 @Rogers UNVERIFIED Rogers AI chatbot asking for your “details.” Where does that information go, and is it secure? Don’t fall for the appearance of help. The original post says these exposed wires have been ignored for four years. Another “please DM us” response changes nothing.

• 
  Uncle Hack (@UnkleHack69) reported 44 minutes ago

  The time to strike Canadian oligarchs like Telus and Rogers is now AMERICA!! All you’d have to offer is a $60 unlimited data within North America and you’d wipe Rogers and Telus off the map. Thus opening up the internet scheme they run. I don’t even care if the coverage is that great, I can’t even get 5g service on the plains of Sask with @Rogers dog **** service. INVADE THE INTERNET AND CELL MARKET @Verizon IN CANADA YOULL HAVE AN OVER NIGHT CUSTOMER

• 
  Storm Silvawalker 🇨🇦 (@StormSilvawalk1) reported 47 minutes ago

  @RogersHelps Well, I tried again. I've been watching for the network operator but the option is never there. Both myself and my partner have the service and bought a plan with it specifically and are pretty disappointed.

• 
  Elizabeth Bryant (@wheelgirl77) reported 50 minutes ago

  @RogersHelps Service has been out for almost 6 hours now at 90 Waller St. there are a lot of disabled people in this building that require Internet access for a lot of things in their life including some of their health related equipment etc. It’s more than inconvenient for some.

• 
  NickL (@nickl007) reported 51 minutes ago

  @RogersHelps Could be but sounds like you are saying that is considered acceptable service for the #1 network in Canada for which we pay very high monthly fees for.

• 
  Mikeymike🇨🇦🇯🇲 (@mikeymikems3) reported 53 minutes ago

  Second month back with @Rogers and I'm already regretting it. Why have I been on hold twice for over 20 mins and can't speak to ANYONE??? So tempted to cancel my contract already.

• 
  Bonnie Lee (@stitchlady) reported 54 minutes ago

  @RogersHelps It’s fine to empower your customers, but it’s extremely poor Customer Service when they cannot reach anyone on the phone without being on hold for an hour. There is no excuse for that. We are paying very high prices for the services you provide in Canada.

• 
  David "Stargate Genius Leader" Hewlett (@dhewlett) reported 56 minutes ago

  Hey, is there a @Rogers nerd out there who wants to help me get my 82 year old mum's internet installed? She's in tech support hell...day two on the phone explaining that you're trying to install the new service at the old address!!? On Stargate I'd just yell at Zelenka...but this is on you!

• 
  HighHorse (@FringyFarm) reported 57 minutes ago

  @Bratt_world @Rogers Fido continued to withdraw money for 7 months after the account was closed from my 86 year old dad until I discovered it while he was in the hospital. Still can't reach them for resolution @FidoSolutions

• 
  William Goddard 🍁 (@W_Goddard) reported 58 minutes ago

  @JeffreyBannon @Rogers I love the fact that they are offering employees buyouts and at the same time growing staffing in Morrocco because the average employee working in customer service gets paid about $1000 per month ...

• 
  🇨🇦 Peter 🇨🇦 (@peter101s) reported 1 hour ago

  @JMCInformation @Rogers That’s for the info @JMCInformation , I will also contact them with my issue. Even though I canceled all Roger’s services after almost 50years because of their horrible customer service after they layed off staff and contracted customer service to 3rd world countries.

• 
  Levi (@ridethevibes29) reported 1 hour ago

  @Rogers @Sportsnet FIRE YOUR ******* CAMERAMAN HE HAD THAT **** IN THE CORONA ROOFTOP PATIO

• 
  HockeyBusiness (@HockeyBusiness) reported 1 hour ago

  @RogersHelps No. It took me four callbacks to finally get to a live agent to resolve a complicated issue, this after I tried the above and was met with dead air from your AI Assistant. Considering all the money we pay you, this is all completely unacceptable!

• 
  hitesh (@vohra_hitesh007) reported 1 hour ago

  @Rogers customer care is one of the most pathetic service I have ever experienced. In the past hour, I have talked to 3 different agents to cancel my account only to be put on hold for 20mins. Just Pathetic @RogersHelps

• 
  starrgh (@Starrgh) reported 1 hour ago

  @dhewlett @Rogers "Moving" Internet service is such a scam. It's much easier to disco and set up new! I hope you have him an earful. You know he blew up a solar system right?!