Rogers Outage Report
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 11: Problems at Rogers
Rogers is having issues since 08:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (59%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Oakville, Toronto, Gore Bay, Newmarket, Ottawa, Montréal, Vancouver, Chatham, Alliston, Brampton, Kitchener, Richmond Hill, Scarborough, Milton and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 Oakville |
Wi-fi | |
| Toronto |
Internet | |
| Toronto |
Wi-fi | |
| Gore Bay |
Internet | |
| Newmarket |
Internet | |
| Ottawa |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Qman
(@Qman604) reported
@JimTheHockeyGuy @Ben_in_yeg #Sportsnet SUCKS!!!!!. Vancouver pxp is out by 5 secs. Edmonton pxp is fine on next channel @rogers is terrible
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Teena Daize
(@_teenad) reported
@RogersHelps @ProfDanBear @RogersHelps what part of lockdown and essential service do you NOT understand??
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Liliana Salcedo
(@lilianasalcedoh) reported
@Rogers pls check service in Brantford ON. No service for the past half hour. What is going on?
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Craig
(@user14201) reported
@ProfDanBear @Rogers @TekSavvyBuzz I have a feeling they are sub-contractors but that's Roger's being terrible as well.
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jedpc
(@jedpc) reported
@RogersHelps Spoke too soon, down again, think you jinxed it( Rogers, not you individually) by sending a text message saying it was fixed. Good thing I have lots of books ....
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Nicholas Tran
(@CrrrazyEight) reported
@RogersHelps 2nd night in a row with NHL Live not allowing me to watch games on PC. Keeps saying I don't have a subscription but it works on my phone. Please fix this
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isabelle
(@puckdoggy) reported
from
Mississauga, Ontario
Anyone else having issues (as in ZERO service) with their @Rogers internet & cable? Ours has been out since early this morning. They’ve acknowledged the issue, but no timeline on when it’ll be resolved *said the girl using all of the data on her phone
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Ryan Paul
(@Pegleg78) reported
@RogersHelps I do this every year. Its the same garbage, Uninstall app, sign out and in, reboot modem...the core problem has NEVER been fixed. Their is a clear compatability issue with Chromecast. And your solution last year was try a different stream option, hence the new firestick
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isabelle
(@puckdoggy) reported
from
Mississauga, Ontario
@RogersHelps There is no outage map.
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Jason Tomkins
(@jsntomkins) reported
@Rogers any idea when the issues with internet in Scarborough will be rectified. I'm working from home and lost 2 days pay so far due to my inability to to actually work
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Alastic
(@arlast) reported
@RogersHelps Sure, that's fair. I'll contact my relatives and reach out tomorrow to handle this situation. Great to know that in-store returns are not being done... but your customer service rep told us that we couldn't cancel the service without an in-store return, so.....
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Ryan Paul
(@Pegleg78) reported
@RogersHelps @NHL your app is not working, as usual. Won't open on Firestick which I got to replace Chromecast specifically for NHL use since casting to the Chromecast is a buffering nightmare (has been for 5 years, and you've yet to address that either)
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Ryan Paul
(@Pegleg78) reported
@RogersHelps Which worked fine last year, but the app won't open. And by checking Twitter it seems that is a problem across other devices like Playstation too
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leprekon666
(@ChrisMacdonell) reported
@PurolatorHelp seriously you attempt a delivery I live in Keswick and you expect me to drive to Scarborough to pick up a package wtf @RogersHelps this is unacceptable
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jedpc
(@jedpc) reported
@RogersHelps Many thanks for your response, pretty sure my account info is not going to help as this appears to be a major outage for many customers, but will try to find time to send details later, after I have finished running all my meetings over my @RogersMobileCa 3G data allowance.
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David Neill
(@DavidNeill93) reported
@RogersHelps Went to the TSN 3 broadcast opposed to the SN W broadcast and it seems to be better. Perhaps a Sportsnet problem.
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harrystark96
(@harrystark96) reported
@tltd_adam @orangevilleont @Rogers It's crazy how poor their judgment is.😑
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Matt
(@OccupyMars89) reported
I am a @Rogers business internet customer. Every month for the last 4 months I have had to call about the SAME problem on my bill. Todays bill same thing. I've been "disconnected" from customer service 3 times in the last hour. What the hell is wrong with you @RogersHelps
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Pinchasr 🇨🇦🏴🎮
(@Pinchasr2377) reported
Benefits of having @Rogers as a cell phone provider... Not having network issues like Telus!!!
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Primerock
(@primerock69) reported
@Cyph3r8 @Rogers @RogersHelps I think Roger just broke it off in your *** damn bro I only paid $1,200 for my s20 plus
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CanadaIsPracticingEugenicsWithDisabledPeople
(@MY_KINDA_SEX_ED) reported
@RogersBiz My business internet with you guys has been absolute **** so maybe improve your service
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Jordan Wong
(@jordankcw) reported
@RogersHelps what do I got to do to get Internet service that decides it doesn't want to provide me with service at around 8:15pm. Been happening for the last two weeks
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Giancarlo
(@GDR_Dirty) reported
@RogersHelps so thankful for ur overpriced glitchy often blacked out NHL Live experience. I live in rural Alberta with no cable but spend money on a pass every year, only to be blocked 1/2 the time. And I pay more than any other streaming service for 2 hrs of content a night 👎
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Syntha@Blackrock
(@xxwaspxx) reported
@TekSavvyBuzz Call me crazy but I'd wager it has something to do with getting "referrals" aka #kickbacks for signing up new customers. I remember distinctly during the last visit to fix a damaged cable, a Rogers #tech asking "why are you with TekSavvy? Why not @Rogers?" 🤔#CRTC
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El The 🇨🇦🇲🇹
(@franticmonkey) reported
@Bell Well ****. Unless @Rogers steps up their game with the phones it looks like I'll be switching providers when my contract ends in a few months.
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Carmelo Cianciotta
(@carmelo9313) reported
Hey @RogersHelps just wondering where I can send my bill for all the data I have used since my internet never works? #internet #fail
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harrystark96
(@harrystark96) reported
@tltd_adam @orangevilleont @Rogers Rogers is crap. And door to door selling during a lockdown is really bad. They should know better.
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karlstone
(@karlstone6561) reported
@RogersHelps how bad is the idea that I can only watch out of market teams on #nhllive ? Just brutal business. Also in the fine print. #rogers #rogersnhllive
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jedpc
(@jedpc) reported
@RogersHelps @rogers do you know a key part of customer service is communications? What is happening with your service outage in Mississauga? During a pandemic with officially mandated working from home, and online classes for all grades, updating your customers is a priority!
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Balcony Fart
(@AvoidRogers) reported
@ritteristwetar1 @RogersHelps I took a new job less than 3 months ago which has a lot of high profile clients. I have deadlines to have certain data uploaded and with my internet going down all week I already had to apologize for missing them. It happened again today and that was the last straw :(