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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 57% Internet (57%)
  • 15% TV (15%)
  • 12% Wi-fi (12%)
  • 6% Total Blackout (6%)
  • 6% Phone (6%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Calgary, Vancouver, Markham, Toronto, Cambridge, Owen Sound, Oshawa, Guelph, Québec, Winnipeg, Brampton, Ottawa, Duncan, Midland, and Halifax.

CityProblem TypeReport Time
Calgary Internet 6 hours ago
Vancouver Internet 7 hours ago
Markham TV 8 hours ago
Vancouver Internet 9 hours ago
Toronto Internet 9 hours ago
Toronto Wi-fi 9 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • Jthreads00000
    Jthreads🇨🇦⚾🏈⚽🏒🚨 (@Jthreads00000) reported

    @copperleaf22 @Expos4ever10 @Rogers Yeah that's fine and I agree. John Schneider's a. ******** but that's not fixing all our problems

  • silmapps
    s. (@silmapps) reported

    @RogersHelps 2/3 Internet, land line and cable like they are automatically trying to avoid payments. It's a fkg ridiculously high price. Highest in the WORLD. Don't threaten them with cutting off services if your arrangement is not fulfilled, especially if they've never missed a payment

  • katierajhans
    Katie Rajhans (@katierajhans) reported

    @Rogers It took 90 minutes to get a guy to submit a ticket because you charged me $48 for roaming when I never left the country. 90 MINUTES. And it’s not even resolved. Do better. That was ridiculous. And the guy was useless.

  • WriteLinesInk
    Jennifer Leigh (@WriteLinesInk) reported

    @RogersHelps I will be proceeding to hook up to a normal plan probably with freedom given Unlimited data 5 gigs upload speed and even better unlimited roaming which you doubt me $12.50 for when I was in Palm Springs and never used my phone. And between the $38 on the $45 that offer

  • blindpig_1966
    blindpig/1966 (@blindpig_1966) reported

    @silmapps @Rogers They all do. That's the problem.

  • toddsams15
    todd sams (@toddsams15) reported

    @RogersHelps its not an outage our bedroom tv works but the living room one doesn't it is a network or software issue.

  • bakshrocks
    Mars Bar (@bakshrocks) reported

    @RogersHelps @PearlJamPat Hey Rogers: This type of sales solicitation needs to stop. I don’t open the door, if they see me outside, they harass me non-stop. Asking personal questions and BS rates. I start off nice but that quickly changes when they don’t leave. The people you hire are the problem!

  • anderbear_
    ander (@anderbear_) reported

    @RogersHelps canceled your trash service after all theses years and moved to telus. The only service i ever used or requested was shaw internet, nothing else. I havent watched televsion or own a tv but for someone reason i owe $200 for an entertainment box that i never got? wtf?

  • anelame
    Anne (@anelame) reported

    @RogersHelps Shaw legacy client. Need a technician to assess and repair broken phone line. Chat booted me out after 3h wait saying as Shaw customer they couldn’t help (even though I access through Shaw link). poor experience and paying for a broken service now. Telus may be best

  • ppsgrover
    Palvinder (@ppsgrover) reported

    @RogersHelps @RogersHelps @Rogers Customer care team cannot be reached after waiting for several hours. Please be sensitive towards customers time we cannot wait for hours just to have a chat. Please ask your team to contact me I would leave my cell no in private chat #Rogers #CustomerService

  • beleaf85
    Paul W (@beleaf85) reported

    @RogersHelps morning team! May I message you for help with an issue I’m having with my service.

  • CanucksCritic
    Canucks Critic (@CanucksCritic) reported

    @Canucks @Rogers Day one already on camera. Feels like the real work starts after the filming ends and the same problems are still sitting there waiting.

  • mike_dunne57622
    MIke Dunne (@mike_dunne57622) reported

    I may need to cancel my @rogers contract

  • chaosreigns111
    Chaosreigns (@chaosreigns111) reported

    @Expos4ever10 @Rogers Really dont think he is the problem. Look at all the injuries...Vladdy no hitting...Springer not hitting...their daily roster just isn't good rn.

  • traaashpanda
    Chelle (@traaashpanda) reported

    It’s wild to me that @Fidomobile, which is essentially @Rogers doesn’t have customer service on a Sunday? They’ll let you sign up for their services but if something goes wrong … get ****** :) No ported phone number means no calls. No text. No 2FA.

  • jigmack
    j k (@jigmack) reported

    @RogersHelps I have been calling Roger’s technical had to wait 2 hrs before somebody ans. Out of 5 lines in my family my one line does not have signal. I was told to reset network and also restart phone. I would get network for few minutes and then gone again. Need assistance

  • KrobathJohn
    Ryan John Krobath (@KrobathJohn) reported

    @Canucks @Rogers Just make right call that will help the future of the vancouver canucks , I'll bring a cup to this city and this province. Put the right players together to make stoppable roster. Like Vagas

  • 416ash
    @416ash (@416ash) reported

    @LoveMy7Wood @Rogers I moved from COAX to Nextbox to Ignite to Xfinity and have none of those issues with Rogers in the same home. Everything has been assigned and billed to my account as it should. I record and review every detail and escalate to Rogers social media team. That said, I don’t trust any of the big 3. I have Rogers cable/Crave/internet & home phone — it goes out too often. Least reliable services of the big 3. Absolutely no mobile signal, even with a booster installed. Bell I have an old copper landline and two mobile lines for family. Work but crazy $$$. Telus I have a mobile line, and their Streaming services bundle. Dependable, good service. Office of the CEO is always there. $$. Freedom mobile line (useless) but cheap global roaming & Public mobile (increadibly cheap) for security purposes. I hope to cut two vendors soon. It’s amazing how the big brands we grew up trusting in the 70s & 80s have fumbled their advantages.

  • whiteboywork
    chris (@whiteboywork) reported

    @Rogers and yet again gotta reset the router or yall stability is messed up ... best telecommunications company in the world ...

  • xolburne20339
    Butterfly 🇨🇦🍁🍂🪻 (@xolburne20339) reported

    @LoveMy7Wood @RogersHelps The mindless knobs at Bell are just as friggen bad It is never-ending BS problems that never get resolved,especially when it is impossible to get an actual English speaking person or any real person for that matter Good luck

  • mattgolftecss
    Matthew Bartholomew (@mattgolftecss) reported

    @Canucks @Rogers If you haven’t been testing each draft as this important you’ve been letting the fans down. If you look at Canucks draft history then I’d be accurate.

  • HenryNg338
    Hank N (@HenryNg338) reported

    @Rogers @RogersHelps Hello Rogers, Two days ago your installation staff/contractor came to my neighbour’s house and installed a cable from your junction box and ran it over my tree on my front yard! That’s unacceptable and unprofessional. Please fix it immediately!!

  • xTylerB_
    Ty (@xTylerB_) reported

    @RogersHelps anything going on with 5g mobile networks today? I have to force my phone to use LTE instead of 5g. If I keep 5g on, mobile data and sms not working

  • whiteboywork
    chris (@whiteboywork) reported

    @Rogers anytime yall wanna fix the internet ... upgraded and it's even worse than before

  • mzlovergirll
    RIRI (@mzlovergirll) reported

    tf is @rogers problem, why is the internet down for hours now? #toronto #rogers

  • lexomatic
    Alexis Gee (@lexomatic) reported

    @RogersHelps The internet got fixed Tuesday afternoon. Monday I got notice that the issue I had reported was closed as resolved, 2 days after it was closed & not resolved. Today (Wednesday) I got notice that it apparently has been fixed because techs couldn't find the cause. Not impressed.

  • traaashpanda
    Chelle (@traaashpanda) reported

    It’s wild to me that @Fidomobile, which is essentially @Rogers doesn’t have customer service on a Sunday? They’ll let you sign up for their services but if something goes wrong … get ****** :) No ported phone number means no calls. No text. No 2FA.

  • LoveMy7Wood
    Love My 7 Wood (@LoveMy7Wood) reported

    @RogersHelps Hours of being on hold and trying to get things resolved finally were by a very knowledgable supervisor but the process leading up to speaking with her were stressful, arduous and took hours of my life from me I will never get back.

  • erinislearning
    Erin Casey 🇨🇦 (@erinislearning) reported

    @SaneeshVS16 @RogersHelps Internet has been extremely spotty impacting all devices and TV in Barrie. Cell service for hotspots is not strong either which is usually a sign of a major Rogers issue.

  • PamelaIngold
    Pamela Ingold 🇨🇦🎥🎬 (@PamelaIngold) reported

    @LoveMy7Wood @Rogers @RogersHelps I have Beanfield - they do condos only. Never had a problem in 10 years and they've never raised the price. It's guaranteed. They answer immediately when you call.