Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• Wi-fi (12%)
• TV (12%)
• Phone (8%)
• Total Blackout (6%)
• E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Calgary, Toronto, Mississauga, Vancouver, Guelph, Montréal, Nepean, New Westminster, Waterloo, Halifax, Brockville, North Vancouver, Dartmouth, Uxbridge, and Brampton.

City	Problem Type	Report Time
Jasper	TV	3 minutes ago
Calgary	TV	35 minutes ago
Toronto	TV	2 hours ago
Calgary	Phone	3 hours ago
Mississauga	Internet	4 hours ago
Toronto	Internet	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joseph (@3Clicksinvest) reported 7 minutes ago

  Don't ever use @Rogers Service unreliable and hard to cancel the services @RogersHelps is a joke

• 
  Chibuzo Nwankwo (@ChibuzoNwankwo2) reported 7 minutes ago

  I was on phone yesterday for good 4hrs trying to get the @Rogers customer care team guys for my home internet issue, no one picked. Went to live chat, the fellow said they can only help through the care team department. That's after being no 190 on queue. Today 3hrs @RogersHelps

• 
  Canadian Titan (@Canadian_Titan) reported 9 minutes ago

  @sepharitestudio @RogersHelps I don't know if I believe that. Too many typos/grammar errors

• 
  Gayle Charach (@gcharach) reported 10 minutes ago

  @RogersHelps going on 24 hours now with no Rogers/Shaw internet service and ZERO updates from your side as to when service might be restored. Second time in less than a month - this is not customer service 😠 Looking for other carrier options!

• 
  USSupreme Court:“Hate speech is protected”🇺🇦🇨🇦 (@alexpalen1) reported 11 minutes ago

  @RogersHelps My roaming is always off My home is across the border, so when the weather bad you somehow switch me to US… In 14 years no one was able to change that… And no, roaming charges can not be removed online… I sm on hold again, now for 15 minutes…

• 
  Z (@zohrasool) reported 12 minutes ago

  @RogersHelps Why does my cable go out when there’s issues with wifi? I pay for cable it should be separate. And why does wifi have issues every single day?? @RogersHelps

• 
  hris bau (@hris2005) reported 13 minutes ago

  @RogersHelps why do you close technical support cases without resolving them?

• 
  Ice Xiao (@icyyicee) reported 14 minutes ago

  Hey @Rogers, it's hard to say goodbye. Literally. I cancelled my internet service with you, and was told to bring my old modem to a Rogers store to return. Then I was told by the Rogers store to call you and get a shipping label. Then I called..

• 
  Carole Gagne (@CaroleGagne108) reported 14 minutes ago

  @RogersHelps I ain't callin your USELESS customer service! FOR THE RECORD

• 
  Dogtor Shitpost, MD (@DogtorShitpost) reported 14 minutes ago

  To the fans of the @BlueJays, you have to stop going to games. You have to stop buying merch. You have to stop putting your tv onto @Sportsnet when they’re playing. @Rogers has to feel how bad you feel. They have to know you mean business. The only way any of this will change is if you make them.

• 
  Kevin Salmon (@Kevin_Salmon12) reported 15 minutes ago

  @RogersHelps That’s fair and I did call but I was on hold. For the cost of service + my needs it’s not performing. I never had any issues with cable until the galaxy boxes were introduced and now this happens. Maybe wifi signal for cable isn’t the way to go

• 
  Umakant Saini (@umakant_saini) reported 19 minutes ago

  @RogersHelps I got connected and all the agent said he can’t help it. What should I do now, use consumer form or CCTS?

• 
  Lil Whip (@LILWHIPMUSIC) reported 19 minutes ago

  @Rogers you need to upgrade your upload speed. telus can go up 10GB Up And Down and you can only do 200MB up like you seriously need to make your upload speed faster. i chose rogers because its more reliable than telus.

• 
  Kye (@Kyelee22) reported 19 minutes ago

  @RogersHelps i need help! My internet hasnt been working since yesterday. I need a tech support agent but the chat and phone lines are busy!

• 
  I am Canadian, eh! 🇨🇦🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@trish_proulx) reported 25 minutes ago

  @RogersHelps I am a new customer. The QR code I received didn’t connect properly. My account from my previous carrier is disconnected so I can’t make or receive calls or texts. The salesman who set up my account with my nickname and not Patricia (my legal first name. /1

• 
  Michael Giesecke 🇨🇦 (@Mike_Giesecke) reported 25 minutes ago

  @RogersHelps Under Cellular Network there is nothing to choose from or select. I have an android and mine says Rogers 5G Roaming

• 
  🇨🇦B1g T1ny Bubbl3s🇨🇦 (@b1g_t1ny) reported 27 minutes ago

  @Hky_Illuminati_ Get ****** @Rogers . Do the right thing. **** monopolies

• 
  これは何の意味もありません (@TRSbizarro) reported 32 minutes ago

  @RogersHelps @towerguymatt Why? YOU should know when YOUR service is down. It should NOT be on the customer to notify YOU about YOUR OWN BUSINESS!!! The level of laziness within this industry is embarrassing to the human race.

• 
  sjf (@SJFlet1717) reported 40 minutes ago

  @RogersHelps trouble with phone. Please help

• 
  CAIT. (@caitphel) reported 40 minutes ago

  @RogersHelps @Rogers my Internet isn’t working, I checked the outage online and it says there’s none. I already restarted my modem and there are rogers truck in the area? So not sure what the issue is

• 
  Todd Bealor (@ToddBealor) reported 43 minutes ago

  @RogersHelps No, the support tech indicated that it was his first day on the job and had difficulties with the scripted support talking points.

• 
  JogaFooty⚽️🇬🇪🇺🇸🇮🇱🇨🇦🇺🇦 (@JogaFooty) reported 46 minutes ago

  @RogersHelps is service down on 3275 McCarthy Rd? Flashing orange light on xfinity for hours now

• 
  City of Love (@cityofluv2020) reported 47 minutes ago

  @Rogers internet has been down all day. What's happening?

• 
  Patola EsHOEbar (@PabloEsHOEbar) reported 54 minutes ago

  @RogersHelps To add to this, we’re in a heatwave, & cus the internet has been down, we haven’t been able to configure our smart thermostat. Not only couldn’t I WFH but our house is hot asf too. You’re quick to charge extra fees, yet your support and service are terrible

• 
  Simon Blain (@simblain) reported 55 minutes ago

  Does anyone actually work at @Rogers anymore or is it all crappy AI? Ive been waiting over 2 months for a check and no one there can tell me if its been sent or when it would be sent. Customer service clearly no longer exists there

• 
  Carole Gagne (@CaroleGagne108) reported 57 minutes ago

  @RogersHelps Customer Service= EXTREMELY POOR! I give it 0/10. They most certainly hire people with an I.Q. of less than 23!! I cancelled my services and my account with Rogers/ Shaw and I SIMPLY need a confirmation at my gmail account . A SIMPLE fking mail of confirmation.

• 
  The Cat2️⃣9️⃣ (AKA Patrick😁) (@PatrickHurtubi1) reported 57 minutes ago

  @RogersHelps at it again. No one in my household can currently not receive or make phone calls. Can't even call @Rogers for tech help because the call just drops. Service at it's finest

• 
  Russell (@major2571) reported 1 hour ago

  @RogersHelps @MactelecomN Isn’t technical support your department? even if this is not a technical problem you should follow up internally. This garbage customer service and attitude is why i left rogers over a decade ago and will never be a customer again.

• 
  Patola EsHOEbar (@PabloEsHOEbar) reported 1 hour ago

  I better get a ******* refund on my internet bill. I’ve had no internet connection since this morning. Your ****-*** AI support hasn’t helped with anything. It has only added to my frustration. I wasn’t able to WFH today because of this @Rogers

• 
  ms.mom (@ohsoobvious) reported 1 hour ago

  @jodyvance @TELUS Seems like @Rogers or Shaw is just as bad. They both suck.