Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (9%)
- Total Blackout (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Montréal, Calgary, Toronto, Guelph, Comox Valley Regional District, Markham, Langley, Newmarket, London, Victoria, Kitchener, Edmonton, Vancouver, Mississauga, and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
1 hour ago | |
|
Calgary
|
Internet | 2 hours ago |
|
Toronto
|
Internet | 3 hours ago |
|
Toronto
|
Internet | 3 hours ago |
|
Guelph
|
Internet | 4 hours ago |
|
Comox Valley Regional District
|
TV | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
M (@M43578666) reported@h_n_z @BenLypka @Rogers I realize you are sickeningly foreign but the fact that podcasts are an larger overall medium then radio doesnt have **** all to do with this you spastic goof. Spending money on THESE podcasters to announce a schedule for the raptors is retarded, they have 0 audience overlap.
-
MSpads (@MSpady67) reported@RogersHelps I have been on the phone trying to add a package for my mom’s TV service. Total incompetence. So frustrating. How is Roger’s in business still with the garbage support? Im trying to make money for them. Clown show.
-
bobsuruncle (@bobisuruncle3) reported@Sportsnet @FAN590 Hey @Rogers go **** yourself
-
Arsalan S. (@arsalansaleem_) reported@RogersHelps i have switched my plan and its not yet reflected, agents get connected after listening to the issue they try to transfer to other dept and disconnect call, i yest got tv box and not modem, i am on prorata from last plan which is priced at full, i am so disappointed.
-
politics and cinema (@tncinepol) reported@Rogers wtf is happening with your customer care! Cant even connect to them, always just your ai is answering and after waiting for more than 15minutes it said just call me later and cut the busy. Do you even have a customer service? If i move to bell you beggars will keep bugg.
-
SheMet 🇨🇦 (@SheriMetcalfe2) reported@RogersHelps Thank you for responding. I have filled out that form & was given a reference number by back office but Rogers still requires me to call customer service to change account details. This is how I ended up on hold. Im going to try a retail location. Frustrating process!
-
Dia Haddad (@Dia_Haddad) reported@RogersHelps Like I said there was an issue last month and now there is an issue this month. I am trying to call you guys and you guys never answer the phone so now I am waiting in a live chat queue. It is not my responsibility to contact you guys every month to fix this. I am extremely mad
-
*Ro𝕏anne* (@CyranoYvr) reported@GunGnome @Rogers @Starlink I found you a customer...
-
Buckles and Bulls Brands Inc. (@BucklesandBulls) reported@RogersHelps How about we just change providers and get rid of the problem entirely.
-
Cheryl (@CCintoronto) reported@RogersHelps No one answers the phone for tech support? Ever????
-
M (@Mike_B1984) reported@JackMac @Raptors @Rogers what kind of crap is this ? Completely lost touch with what fans want. 🤮
-
Dilnawaz Khan (PMP, ITIL) (@Rumi_009) reported@RogersHelps Sorry, doesn't resolve anything. Rogers is a complete rip-off with very poor service.
-
💫 5iveThaGoddess 💫 (@BellaChanelT_O) reportedI need assistance and I literally called 13 times within the past 2 hours, only to be given the runaround and get hung up on. I don't call Roger's for this exact reason. I need one simple question answered and your AI cannot help. What's going on over there? @RogersHelps
-
GetYourBigIdeaFunded (@FundYourBigIdea) reported@NubiaAndYou @Rogers @Rogers used to have the best customer service. Now, all they do is hang up.
-
Gun Gnome (@GunGnome) reported@Rogers It will eventually go back to normal on its own but it'll be down the whole day. And this happens weekly. Sometimes more than once. Been doing this for about a year now. I went with them because I got a good deal but I can see why they charge less. Their service is awful.
-
another ginger mechanic (@anothergngrmech) reported@GunGnome @Rogers Possibly a problem with the tower?
-
Graham Byatt 🇨🇦 (@ByattGraham) reported@Rogers continues to do irreparable damage to the @NHL brand. What an absolute clown show Rogers is. I hope we as tax payers aren’t giving them millions of dollars in tax breaks….
-
Yegor Sharangovich replaced Breadman (@FierySharky) reportedSportsnet really wants people to pay more for way ******* less. Once again, **** you @Rogers @Sportsnet
-
Brandon Balfour (@BalfourBra62003) reported@Rogers Rogers customer services absolutely sucks
-
Blacktop Cowboy (@Blacktop_Cowboy) reported@GunGnome @Rogers I have the same problem, except I'll be in the middle of town and it happens
-
Cheryl (@CCintoronto) reported@RogersHelps No one answers tech support on the phone?!
-
Chris P Bacon (@pozpiggy86) reportedHey @Rogers, how the hell are we your customers supposed to know when to call you if your stupid system only says "during our regular hours Monday to Saturday" but never once says what your "regular hours" are? Do better!
-
Anthony DSouza (@AnthonyZeus2012) reported@RogersHelps I was on hold for over 2hrs just to finally getting a message that I should call back. Really pathetic!! There used to be an option for a call back in the past that doesn’t exist. Customer service sucks. #frustrated
-
GrandmaSavage (@h81418541) reported@RogersHelps I have tried speaking to a live person for last two days. I can't stay on hold for 40 mins at a time. They don't go over my concerns properly. I am filing complaint with CCTS about this illegal charge on my bill. I suggest you have them call me directly.
-
Buckles and Bulls Brands Inc. (@BucklesandBulls) reported@RogersHelps It is horrible every day! Just junk.
-
Salty Albertan (@FringedCanuck) reported@GunGnome @Rogers 5G is garbage. It’s a scam
-
Arsalan S. (@arsalansaleem_) reported@RogersHelps @RogersHelps so update, my 2g plan is not updated from last 5 days apparently because tv box was not received by Rogers, mentioned by CS, i just received email from rogers that box is received, but I still don’t see my plan getting updated. What a pathetic service #Rogers #****
-
Sue Farah (@suefarah_) reported.@Rogers @RogersHelps I’ve been trying to get through to a customer service rep for 3 days now to register a move. I’m told the call volume is too high and drops the call after being on hold for hours. At this point, I want to cancel my service.
-
Gun Gnome (@GunGnome) reported@LukeCharbonnea4 @Rogers Kinda ****. Not sure what it's advertised at but we get like 10mbs lol But it's fine for what we're doing, including streaming TV. Would NOT be enough for many devices doing things at once though.
-
Jamie McGee 🇨🇦🍁 (@JamieMc46313002) reportedSeriously, @Rogers? Cut this corporate greed crap.