Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 30: Problems at Rogers
Rogers is having issues since 01:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Winnipeg, Surrey, Calgary, Mississauga, Toronto, Montréal, Vancouver, Barrie, Edmonton, Dieppe, Markham, Newmarket, Wasaga Beach, Vaughan, and Bowen Island.
| City | Problem Type | Report Time |
|---|---|---|
 Markham
|
Internet | 3 minutes ago |
|
Winnipeg
|
Wi-fi | 37 minutes ago |
|
Surrey
|
Internet | 58 minutes ago |
|
Calgary
|
Wi-fi | 1 hour ago |
|
Mississauga
|
Internet | 2 hours ago |
|
Toronto
|
Wi-fi | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Jess Gibbons (@JG_GizmoJones) reported@RogersHelps Been on hold since 9am. Great customer service
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Zeall S. Mehhta (@zeal_mehta) reported@RogersHelps It used to work before I moved the service to new address then it suddenly stopped working
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sarahpvictoria (@sarahpvictoria) reported@RogersHelps Fido. Yes, please help
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Rhonda (@rookierhonda15) reported@RogersHelps @JG_GizmoJones My husband has been on hold for several hours. This morning. This afternoon. And he’s on currently. We’ve had no service since 3:00am this morning, and we’ve only been back with @Rogers less than a month.
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John Tucci (@john_tucci) reported@RogersHelps It keeps getting better. After 2 hours and 8 minutes now I’m on hold again so I can cancel all my Rogers services.
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Mike Gunn (@One_Gunn44) reported@CanadasLeafs @Rogers I Waited online for over 2 hours wanting help with a move… and was disconnected. I have been a Roger’s customer for over 35 years and this the peak of horrible customer service. #rogers
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Love My 7 Wood (@LoveMy7Wood) reported@HeartPatient105 @Rogers @RogersHelps I had to dump their cell service because of a dropped 911 call near my cottage. That is unconscionable.
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Greg Richardson (@Captain23222) reported@RogersHelps Actually I managed to get that fixed but now I need to transfer my old account's outstanding credit to my new account. Can you help?
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Dave Dickson (@Dkcdickson) reported@RogersHelps And I wait hours on hold with no help
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Fight4CanadaNow🇨🇦✝️ (@fight4_canada) reported@RogersHelps **** Rogers and Shaw Direct. Waiting 4 hours on the phone is BS
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Scott Slade (@poleman88) reported@RogersHelps After almost 3 days of trying to talk to someone to cancel my parents home services due to them moving into a retirement home, I finally get someone and they tell me it’ll be $450 + tax to cancel. Great way to treat longtime customers.
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Vish Saujani (@VSaujani) reportedPls. For the love of god. If I ask you to remove me from your call list pls dont instantly hang up. 4 calls in 3 days. #makeitstop @Rogers
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Goug Dilmour (@CanadasLeafs) reported@Hockeyfandan1 @RogersHelps Everything about their company sucks. Everything.
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Shawna R (@shawna_r80) reported@RogersHelps I did already. You told me to call tech support. I waited 2 hours just to have them hang up on me.
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🎃 HoJam 🎃 (@HoJam23) reported@CanadasLeafs @Rogers i tried to cancel my rogers 3 years ago. they played tag with me for days on the phone. I'd wait 60-120 minuntes... spoeak to someone for 2 minutes and they would always say "this isn't my dept. let me transfer you". this went on for 4 days, over 24 hours total of wait time
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AJ (@DWOMB) reported@CanadasLeafs @Rogers Do y'all not have Bell fibe where you are? Customer service might not be better but the service itself is
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Neil Anthony (@NeilAnthonyLive) reported@SteveD29 @RogersHelps Keep fighting. They tried charging me for a service I never received and I kept calling and refusing. Eventually they gave up.
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Jey (@Slxmjimmy69) reported@RogersHelps I've done everything, right now the service is absolutely terrible will most likely cancel my plan as I need to be able to call home and be able to be reachable incase of emergency
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Steve (@SteveD29) reported@RogersHelps I haven’t used it in over a year zero internet services used by me from you. Instead of asking me you guys took it upon yourself to charge me 210 bucks for something I never used you guys are stole from me hope your proud. Refund my 210 you stole
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Michael (@michaelpagano71) reported@CanadasLeafs @Rogers Switched over to Bell several years ago & have never looked back. Rogers comes by a couple times a year with their latest offers for me to switch back. I wouldn’t go back to them if they offered me their services for free As the saying goes…”the best ability is availability.”
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HeartPatientWaiting🦮 (@HeartPatient105) reported@LoveMy7Wood @Rogers @RogersHelps Tried the online chat with Brother Printers and they were useless. Certain types of support needed to be provided in different manners. Glad Rogers could help you. I had to dump them for lack of coverage in rural Alberta.
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Bruno Alexandre Vieira (@victor95) reported@CanadasLeafs @Rogers It was so stupid when they changed that.
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Rita Ferrari (@rita_ferrari) reported@RogersHelps What is going on with your customer service line?! Called yesterday and today and can’t even get in your queue! Your IVR just tells me your to busy to take the call and then hangs up. Seriously?! How are we supposed teach anyone?
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Orange Cone (@CanadianPylon) reported@TELUSsupport @Rogers @Bell Cancel with Telus. Horrific customer support/ understanding. They just cost me 80k on a mortgage renewal. My credit card for autopay had expired, and I missed it. I’ll own that. My account went 30 days over, and when I got that notification I immediately rectified it, paid in full, and put in an updated CC number. They outright refuse to take the late payment off my credit report for the mistake. I am 51 years old. NEVER one late payment ever. This dropped my credit score 86 points, and now on my upcoming mortgage renewal I cannot get the preferred banking rate as a result, and Telus outright refuses to help. I’ve been a loyal Telus customer for a decade paying 350+/month for all their service’s, and hold close to $100k in Telus stock and this is the treatment I am getting for an honest mistake. Use any other provider. I will make it my life’s mission to make sure nobody signs up with Telus going forward. Friends, family members and employees included. I’ve tagged Bell and Rogers on this so they can share it with others to use as marketing to win new customers and show how you don’t treat a long time customer.
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Grittygirl88 (@grittygirl88) reported@Rogers On holf for 1 hour on customer care helpline. How is it that you do not have enough customer care representatives.
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sarahpvictoria (@sarahpvictoria) reportedAlso, your stores are only open 10-5 weekdays which is when people WORK. Taking time out of work to find a human to email a QR code is bad service & advice @Rogers
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Knxwhun.🇯🇲🇵🇸🍉 (@Knxwhun) reported@RogersHelps There is only one, we tried calling and logging in and the self help thing is saying we don’t have an account, even though we got the modem etc, we don’t know what to do at this point lol.
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John Koreen (@MrKoreen) reported@RogersHelps please help, we've been on hold for +2.5 hrs bc my wife received the msg: "Contact us for assistance. We’ve enhanced your sign in security. To learn more, please contact us and speak with a Rogers Specialist for further assistance" when trying to login to her email
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Katie🌼💛☀️ (@k_mclean) reportedIf @Rogers door to door salesmen don’t stop coming to our door we’re actually going to cancel all our services and go to @Bell - CHECK WHO YOUR CUSTOMERS ARE BEFORE YOU HARASS THEM WEEKLY, YOU HAVE ALL OUR BUSINESS 🫠🙄😡 my god
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Orange Cone (@CanadianPylon) reported@TELUSsupport @Rogers @Bell Cancel with Telus. Horrific customer support/ understanding. They just cost me 80k on a mortgage renewal. My credit card for autopay had expired, and I missed it. I’ll own that. My account went 30 days over, and when I got that notification I immediately rectified it, paid in full, and put in an updated CC number. They outright refuse to take the late payment off my credit report for the mistake. I am 51 years old. NEVER one late payment ever. This dropped my credit score 86 points, and now on my upcoming mortgage renewal I cannot get the preferred banking rate as it dropped my score below 800 as a result. The rate swing will cost me approximately 80k over 5 years and Telus outright refuses to help. I’ve been a loyal Telus customer for a decade paying 350+/month for all their service’s, and hold close to $100k in Telus stock and this is the treatment I am getting for an honest mistake. Use any other provider. I will make it my life’s mission to make sure nobody signs up with Telus going forward. Friends, family members and employees included. I’ve tagged Bell and Rogers on this so they can share it with others to use as marketing to win new customers and show how you don’t treat a long time customer.