Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Gatineau, Victoria, Montréal, Toronto, Edmonton, Brampton, Mississauga, Oshawa, Kamloops, Guelph, Sault Ste. Marie, Vancouver, Whistler, Ajax, and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Gatineau
|
Internet | 31 minutes ago |
|
Victoria
|
TV | 41 minutes ago |
|
Montréal
|
Internet | 1 hour ago |
|
Toronto
|
Internet | 2 hours ago |
|
Edmonton
|
Internet | 7 hours ago |
|
Toronto
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie L. (@xPISTOLx_cdn) reported@JustMeJamie64 @Rogers Money... The average minimum wage in Canada is $17.06/hr Ca. Morocco - $2.68/hr Ca. It isn't about "Quality of Service"... It's about "Quantity of Shareholder Dividends" and "Quantity of Executive Bonuses"
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Suneeta, MPH🍁 (@Suneeta21) reportedAfter an hour wait @Rogers hangs up. Great customer service.
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🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reportedAlmost 2 hours and no real resolution. I. HATE. @Rogers.
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djlennywhelan (@djlennywhelan) reported@RogersHelps can someone answer a phone?? On hold for over 2 hours, and it’s the third time this week! Either pick up, or let us book a service appointment online. This is garbage! @Rogers
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Jason Boring (@JasonBoring99) reported@JustMeJamie64 @Rogers Telus is just as bad plus most of their technicians are from India, completely useless and no troubleshooting skills
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OJE (@odugwamen20) reported@RogersHelps Estimated resolution time for the outage?
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🇨🇦 Shonna 💜TAEMate💎6v6🐥 (@shonna_74) reported@Rogers @RogersHelps The sad part s that your support model changed and has gone completely backwards. On hold for hours, with CSR for hours, on hold 45 mind, xfer twice. The call dropped 3 times! He called me back twice and not the 3rd time. So 3.5 hours wasted. Again! Please help me!
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Forecheck, Backcheck, Pay check. (@WillKneelander) reportedWhy is @Rogers asking me To consent to use my voice as validation? This is insanity and privacy issues just waiting to happen.
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Rajesh kumar M (@mrajeshdav) reported@RogersHelps @Rogers I’m planning to move to a new address & you’re not able to same Internet service in the new location and giving me option either to downgrade or exit the contract and ask me to the early termination. For a network limitation at your end you imposing on me .
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Kevin (@kevcpm) reported@cbcmarketplace @RogersHelps now being told it is 24 hours. Agent will not send me through the supervisors because there are “too many customers”. Sign of the times for Rogers Customer satisfaction?
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Bias/Lies Destroyer = The Internet (@ChoicelessBag) reported@JustMeJamie64 @Rogers Im gonna assume you are too low IQ to get the answer yourself but maybe ur just rhethorically asking. Anyway : because canada minimum wage cost more. It very easy to understand. Its also why LIMA temporary works, importing poor to work minimum wage instead of raising salary
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angela stow (@AngelaStow27270) reported@JustMeJamie64 @Rogers Our call centres have been managed for decades this way. It was always a long hold on the phone for technical support. All the best on hold. It can be frustrating but help awaits...
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YOWGuy (@Sundayflyer) reportedCall for assistance. Sorry we have higher call volume and cannot take your call. Click. OK I'll try a chat We will connect you. Wait 75 minutes. Chat terminated. Requested a transcript and sure as heck it was just terminated. @Rogers I have been a customer for 25+ years. Nice
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Ronnie Turner (@TookARonTurn) reported@RealDonBradshaw @Rogers I wouldn’t say it sounds conspiratorial. I’d say it just sounds ridiculously stupid.
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_.damien5 (@damienvermande5) reported@RogersHelps can someone please address these issues? I need wifi asap and I’ve had an outage since this morning with no help at all?
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Soo Greyhounds Updates (@HoundsInsider) reported@ccoutu1 @Rogers @RogersHelps Telus is worse , fyi. Roger’s was the only company with service while I was away this past few days meanwhile I had 0. It’s not a single companies fault it’s the entire infrastructure in the North. Maybe call Chris Sc….oh wait
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dineshjagasia (@dineshjagasia1) reported@RogersHelps Trying to reach the technical team for over 2 hours. No luck so far! Worst service that one can experience!
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` KEEZY🔺🐨® (@KeeganDollerz) reported` @Rogers FIX YOUR CUSTOMER SERVICE PHONE LINE!!
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Don Merrifield Jr. 🇨🇦🇺🇦 (@donmerrifieldjr) reported@JustMeJamie64 @Rogers Rogers customer service is one of the worst.
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A RUN ‘Pierré’ NOT MUFASA🦁🔴 (@DBiosky) reported@RogersHelps there has been internet outage for more than 12 hours in my home. Please when will this be restored as I’ve missed one day of work already?
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stella vellani (@StellaVellani) reported@JustMeJamie64 @Rogers Even Banks have customers services in other countries I guess it’s cheaper for them ? not to discriminate but I am paying for a service in Canada I would like them to employ Canadians
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Jacqui (@JacquiKJanes) reported@RogersHelps Were does it say that and what eligible inter or TV service
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dineshjagasia (@dineshjagasia1) reported@RogersHelps This does not help at all. I called the Technical Support Team and while speaking to the agent, the call got disconnected mid-way. No call back received. I have called back again and am on hold again for god knows how long.
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🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported@SchwartzTime @Rogers They should be ashamed that they have a department called customer care. It should be called customer we don't care.
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Dave Pasin (@dave_pasin) reported@rodmickleburgh They’ll shove the Leafs down everybody’s throat whilst every other team gets the also-rans. Oh, & of course, you gotta pay a lot more to watch. Just when you think @Rogers can’t get worse they find ways to piss even more people off with each greedy TO centric decision
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Ronnie Turner (@TookARonTurn) reported@treverleblond @RealDonBradshaw @Rogers Isn’t it wild? Terrible takes and constant negativity. You know how the adage, “It’s like a car crash — it’s awful, but you can’t look away.” That’s how I feel with bozo here. I couldn’t imagine having to have a dinner or spend some time in-person with him.
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OJE (@odugwamen20) reported@RogersHelps @RogersHelps @Rogers Wifi been out since 12am this morning , outage map is not even working. when is this going to be resolved?
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Jenny Muzik (@jennysmuzik) reportedDealing with you is soo frustrating! Got new packages that are all mixed up creating errors in billing. Phone lines or chat takes hours! How is this considered customer service. Not all things can be self serve!!! Hire up! @Rogers
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Rajesh kumar M (@mrajeshdav) reported@RogersHelps @Rogers breaching your own contract and pinning it on customer to pay early termination fee, is just horrendous.
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shoeboxgold 🇨🇦 (@vmdesousa9) reported@blogTO Unfortunately, the rival is as bad as @Rogers