Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• TV (13%)
• Wi-fi (12%)
• Total Blackout (6%)
• Phone (6%)
• E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Ottawa, Scarborough, New Tecumseth, Montréal, Airdrie, Vancouver, Calgary, Brampton, Toronto county, Grande Prairie, Edmonton, London, Maple Ridge, Surrey, and Okotoks.

City	Problem Type	Report Time
Ottawa	TV	40 minutes ago
Scarborough	Internet	7 hours ago
New Tecumseth	Internet	8 hours ago
Montréal	Phone	9 hours ago
Airdrie	Phone	9 hours ago
Vancouver	Internet	9 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jennifer Leigh (@WriteLinesInk) reported 5 minutes ago

  @RogersHelps And this particular Motorola is a piece of garbage. It has so many issues that I don't even have time to list them all but you think that I can't return it. Well the government doesn't know I have it. The government doesn't know that they are apparently paying you for it.

• 
  Frédéric-Alexandre Decelles (@DecellesFA) reported 5 minutes ago

  @RogersHelps @Bratt_world This is a problem.

• 
  MyDogSierra (@xMyDogSierra) reported 7 minutes ago

  @Sportsnet @Rogers Garbage companies that don’t care about Canadians one bit. **** you. Cancel whatever you have with them. They cancel hockey and a 75 year tradition, we cancel them.

• 
  Marisa Allen (@marisaallen123) reported 13 minutes ago

  @RogersHelps I've called twice today to help set up move for my mom who's a senior and both times saying too busy that I call back later. Thats ridiculous- ZERO CUSTOMER SERVICE. FYI - I do have a life and having to call back & go thru the upteem prompts to only get hung up on..

• 
  Jerry Ing (@Jinks888) reported 15 minutes ago

  @Rogers should be nowhere near this #UFC250 bullshit from the White House. Poor look on @Sportsnet

• 
  DifficultCanadian 🍁 🍁 🍁 (@DontBeDumb71) reported 23 minutes ago

  @RogersHelps @nestapendragon She should sue you. You better believe your techs can go back out and fix the damage they caused.

• 
  Lulu (@lulu5109) reported 24 minutes ago

  @Rogers I’ve been transferred between 3 Rogers agents for hours with no resolution. My internet drops multiple times daily, I have to manually reboot the modem 4+ times a day because it won’t reconnect on its own, and it’s affecting my work from home.

• 
  Proud Canadian (@miketaylorTO) reported 25 minutes ago

  @Rogers just deleted my Sportsnet app and will soon cancel my TV subscription to Sportsnet too. I'd rather watch no hockey than give you another cent.

• 
  ms.mom (@ohsoobvious) reported 25 minutes ago

  @jodyvance @TELUS Seems like @Rogers or Shaw is just as bad. They both suck.

• 
  Tarik K (@race207_1) reported 25 minutes ago

  @Notatrainer @ShiDavidi I don't know why @Rogers signed Ross Atkins and Mark Shapiro it makes no sense because they're terrible at the job

• 
  t. (@picklesandpear) reported 26 minutes ago

  @RogersHelps The issue is not the sim, the issue is the network, this is day 7 with TERRIBLE NETWORK wherever I go! Your support team is NO HELP i am at my limit with your company

• 
  Graham Haigh (@GrahamHaigh) reported 28 minutes ago

  @Rogers - I am losing my mind trying to get in touch. I was supposed to get a call to set up a service technician appointment… but no-one called. The app jail you have to make it difficult to connect with you is bananas. I’m leaving soon if I can’t resolve this.

• 
  Yagya Sachdeva (@YagyaSachdeva) reported 32 minutes ago

  @Rogers I’ve never been more dissatisfied with any service as much as yours. I’ve been on hold for 45 minutes with literally no response. The way you treat your customers is abysmal.

• 
  Roger Dodger ੴ 🇨🇦 (@nuckster_19) reported 34 minutes ago

  @garymasonglobe @TELUS @RogersHelps no better. They keep jacking up their prices every couple of months… Me to customer service I DIDN’T TELL YOU TO BUY THE BLUE JAYS!! 🤬

• 
  chris (@whiteboywork) reported 35 minutes ago

  @Rogers and yet again it has gone down either your service is not what it claims to be or you sent us a trash router

• 
  Jake Durango (@bottycount84) reported 37 minutes ago

  @Sportsnet your product (app, channels,etc) is garbage. I can’t believe you can somehow justify this pricing for such an awful service/product. Turns out hockey isn’t only expensive to play anymore but thanks to @Rogers you can’t even enjoy it at home. #HNIC

• 
  Kieran W (@WeberK94) reported 37 minutes ago

  .@Rogers is such a dog **** company, what a joke

• 
  chris (@whiteboywork) reported 38 minutes ago

  @zachnhso @Rogers Atlast they replied to you I been complaining for a week about it with out a peep 3 times on the phone wit support to be put on hold for 1 hour to than having the call dropped

• 
  ghostwolfman (@ghostwolfman) reported 41 minutes ago

  @RogersHelps 4 outage in as many months 14 hrs and counting on this one and another projected 4 hrs , I am not receiving what I am paying for, the services I pay extra to watch I am missing out on, when is someone going to fire a brain and put the fibre lines underground?

• 
  Sir Meme (@SirMemee) reported 43 minutes ago

  This is horse ****. **** @Rogers and @Sportsnet too.

• 
  C.M. (@kookiemonstr95) reported 45 minutes ago

  @RogersHelps @nestapendragon @RogersHelps should be sending someone out immediately at no charge to fix it and give you a rebate for your trouble. Like immediately rogers.

• 
  chris (@whiteboywork) reported 45 minutes ago

  @Rogers and yet again it has gone down ... let see how many I get today

• 
  SNC Trader (@SNCTrader) reported 46 minutes ago

  @RogersHelps One of the phones we received through Rogers certified pre-owned program is having issues with its microphone during calls and I need to know which department to contact to get it exchanged/fixed. The phone is about six months old.

• 
  R I C H (@RichFriars) reported 48 minutes ago

  Had to restart my gateway several times ! Even though I call Roger’s many times to tell them the service is not working ! @RogersHelps @Rogers

• 
  meh (@gongshow922) reported 48 minutes ago

  @AngryPossum69 @Rogers I would love to but I'm never going back to Telus

• 
  ghostwolfman (@ghostwolfman) reported 51 minutes ago

  @RogersHelps Ya that is brilliant people are without internet and your solution is for them to go to the internet to see what is happening? Did everyone there stop brain development in kindergarten?

• 
  Hon. ZenevieveDubois ThundrBox_🇨🇦Border_Zsar (@pickofthaweek) reported 54 minutes ago

  @RogersHelps No just sending and receiving doesn’t work. It’s affecting my business. I’ve done all the troubleshooting for my apple device. They said it’s a service provider issue

• 
  ♉️ J a i m e W I L L I A M S🇨🇦 (@SueValley) reported 56 minutes ago

  @RogersHelps @SNCTrader Check your dms I too have been having issues and I could use some help

• 
  David Austin (@davidaustin) reported 56 minutes ago

  Also @Rogers how are your customer support specialists experiencing longer than usual wait times when you are CLOSED!

• 
  David (@davidD3K) reported 58 minutes ago

  @thealexblair @Rogers It'll never be great again. They keep hiring, cheap guys like Gazdik or vanilla type people, that bring nothing worth watching. The only true talent is Bieksa. Rogers spent all their money on getting the NHL rights.