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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 59% Internet (59%)
  • 13% Wi-fi (13%)
  • 10% TV (10%)
  • 9% Phone (9%)
  • 6% Total Blackout (6%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Vancouver, Toronto, Winnipeg, Montréal, Calgary, Charlottetown, Mississauga, Regina, Fredericton, Waterloo, Toronto county, Sherwood Park, Kitchener, Cambridge, and Edmonton.

CityProblem TypeReport Time
Vancouver Internet 3 hours ago
Toronto Wi-fi 4 hours ago
Winnipeg Phone 5 hours ago
Toronto Internet 5 hours ago
Montréal Internet 7 hours ago
Calgary Internet 9 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • rohitt25
    Rohit Kumar (@rohitt25) reported

    @RogersHelps This is my first bill ever for this particular connection. No way, I have got time to renegotiate the increase in price or option to cancel this account. How irresponsible of business is this, where your policy is violated by system or a person.

  • robthebeaver
    RobTheBeaver 🍁🏒 🥓 (@robthebeaver) reported

    @JayGenXer @Rogers I’ve been trying to call, but the AI just keeps telling me to try again later. Now I have to go to a physical store just to remove one of the add-ons. @Rogers sucks.

  • awoleworldwide
    wole (@awoleworldwide) reported

    How can a customer be on waiting line for 3 hours waiting for customer service to pick a call?? The so called biggest brand?? This has been going on for too long. @Rogers God will put you through what you are putting me through!!! Very useless service provider

  • darylcognito
    Daryl Cognito (Frosty Rage) (@darylcognito) reported

    @FidoSolutions Dozens of times. Leaving to no service area the back to Lima where it works. Don’t understand why @RogersHelps called me.

  • FjSaikaly
    Fred (@FjSaikaly) reported

    @JayGenXer @Rogers That’s what happens when the farm out their tech support to other countries…you’re lucky it’s only 1.5 hours.

  • clintculture
    Clint (@clintculture) reported

    @Rogers @RogersHelps Tally of attempts to get this handled to date: 1) 8 calls to the customer service line, each with no help because you don’t get to talk to anyone. Rogers says there are too many calls and won’t let you hold, they kick you off. 1/x

  • quaffer
    quaffer (@quaffer) reported

    I have not been able to get to @rogers for tec support in 4 days. I hang on the phone for almost two hours on two occasions and then the call hangs up. Why should any paying customer wait 2 hours for a call to he answered? Obviously not enough people working there. 1/

  • basherjam
    Brian (@basherjam) reported

    .@RogersHelps amazing that your contact centre just says “too busy, call back another time”. What kind of service is that?

  • CrashDa46551883
    Crash Davis (@CrashDa46551883) reported

    @JayGenXer @Rogers Try live chat. I think you get a person that can actually communicate in English. Most allow you to print out the entire chat at the end & you can yell at your screen if they say something stupid without worry. Only way I do it now. Faster too.

  • hello17755
    Billa (@hello17755) reported

    @Rogers i have been waiting on the phone 📞 for 45+ minutes and listening to a message; there is bit of wait; use to provide good service; may be we need new management team. Fix it before you start loosing your loyal customers.

  • RoastedKeyboard
    Ria Riaz (@RoastedKeyboard) reported

    As much as people are relying on AI for help for customer success. Anytime you ask a question AI is like sorry we can’t help. And people are reducing front line staff Case in point @Rogers. Took me 5 hours to get in touch with a human. I tried live chat and I just got moved around 3 times and I am still waiting. AI simply isn’t there yet. Hire more people and train them or at least train your AI better please

  • westcoastgirl1
    Annie ~ Freedom Enthusiast 🌿 (@westcoastgirl1) reported

    @LeftyGoodBuys @Rogers well the scammers sound no different than their workers so we will never know

  • katsass1
    alleykat (@katsass1) reported

    @JayGenXer @Rogers Im wlakinf away form them after multiple years their customer service has gone to **** and they'll pricing is unreasonable

  • dnadoesnotlie
    DNA does not lie! (@dnadoesnotlie) reported

    @Bell_Aliant @Rogers As an unusual homebase customer, I happen to have Rogers TV and Internet and cellular service and I love their cellular service and their TV service is excellent I also happen to have Bell TV service, Internet service and landline service I do not think you will ever find that many customers who have those services from both companies so I can honestly give you a true opinion on them both The one thing about Rogers is that the majority of their employees are Canadian that means that they keep the Canadian dollars that are paid for their services in Canada. Keep Canadians employed and paying Canadian taxes. Bell, on the other hand has a majority of their employed staff outside of Country. They are sending Canadian dollars that are paid for a service in Canada to other nations and other citizens and other countries and other countries taxes that means those two dollars away from Canadians and away from the Canadian taxpayers when most honest Canadian people have to keep paying, however, the companies get around it Also, very unacceptable

  • BobDuncan9751
    Bob Duncan (@BobDuncan9751) reported

    @XDUB1007 @Rogers Then won't have to listen to worst booth in MLB. Shill-man and Fiddle

  • shoelettuce
    George Glass (but not imaginary)✌️™ (@shoelettuce) reported

    Four times now on different days at different times, @Rogers has told me “we’re currently experiencing extremely high call volume and cannot help, please call again later” and disconnected me. Is this a joke??

  • Farhana27610134
    FARHANA (@Farhana27610134) reported

    @Zeuxis00 @Rogers Good job keep at them. You pay for a service they should charge you according!

  • Charlii_aBB
    Charlii (@Charlii_aBB) reported

    @JayGenXer @Rogers I am at the point where I believe they never had any intention of taking the call you just get put into the abyss of elevator music for eternity.

  • xx_Dwayne_Mack
    Dwayne Mack (@xx_Dwayne_Mack) reported

    @Rogers you guys should be sued and butt ****** into oblivion for how **** your ******* internet services are you greedy *****

  • randyvancity
    Randy (@randyvancity) reported

    @Millergram33 @Rogers Customer service sucks They got some stupid AI bullshit and when you ask for a live agent it says calls are at a all time high and please call back later. Then hangs up on me. It’s been 2 months now I can never get through 611. I can only get through the chat through the app

  • imaginovationz
    ARKN (@imaginovationz) reported

    @Rogers I would like to file an official complaint against 'Youssef - Rogers specialist ' Reason being : He did not resolve my issue, he did not provide me an explanation of my questions and he has ended the call without. This is unacceptable . Rogers has been unfair in most of his billings and they charge customers left and right - with 0 visibility on how to raise a dispute.And on top of it, their specialists behave in this unruly manner, when customer complain about this unfair billings. Is Rogers out to loot their customer money ?

  • DKathary_
    David (@DKathary_) reported

    Is @rogers internet down? @rogershelps

  • Agent365
    Allan 3 (@Agent365) reported

    @RogersHelps Thanks. If I could solve the problem through the AI agent, I would have already done that through the Rogers app or online. When I pick up the phone to dial Rogers, at that point it should be a human ready to help for issues that can’t be solved through the app or online.

  • ampharan
    KIRO Service Consultation (@ampharan) reported

    @Rogers why is Roger’s go out of their way to do dumb things? Closed our cell accounts, almost a year ago , finally got a refund owed then now charge us with roaming. What is wrong with you ? Bad terrible service

  • Zeuxis00
    A Nir (@Zeuxis00) reported

    @Rogers I have been a Rogers customer for 20 years, and I am extremely frustrated. You have been charging me the wrong amount on two internet accounts even after I changed the plans three times through phone and chat. I have the chat logs where your own agent apologized and admitted the previous changes were not properly applied. I agreed to pay the first 2 incorrect bill trusting it would be fixed, but two months later I am getting the same wrong charges again. This is extremely disappointing. I have been patient long enough. Please fix this properly and make the necessary adjustments. I just want this sorted out once and for all.

  • RogerMi1954
    RogerThat™ (@RogerMi1954) reported

    @JayGenXer @BrendaShawPEng @Rogers Roger's customer service really sucks !!! 🤬

  • nitz380
    Nimo_07 (@nitz380) reported

    @RogersHelps I have called at least 16 times in last two days. I want that request to be processed immediately or I would like to cancel my connection

  • FringedCanuck
    Salty Albertan (@FringedCanuck) reported

    @JayGenXer @Rogers Rogers is a **** company run by a pos CEO

  • ImRightAsUsual
    Patrick Sansnom (@ImRightAsUsual) reported

    @HILITINGHOCKEY @Sportsnet @Rogers That's why I'm glad they run the Leafs. As a Habs fan, I will never need to worry about Toronto ever winning anything.

  • tyjac2
    Terry Murphy (@tyjac2) reported

    @RogersHelps what is going on with the Internet today in Erin mills Mississauga third time it’s gone down today ?? It seems this service is down more than it works