Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• TV (15%)
• Wi-fi (14%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: London, Toronto, Mississauga, Brantford, Surrey, Newmarket, Owen Sound, Calgary, Oshawa, Montréal, Edmonton, Hamilton, Vancouver, North Vancouver, and Stratford.

City	Problem Type	Report Time
London	Wi-fi	4 hours ago
Toronto	Internet	7 hours ago
Mississauga	Wi-fi	8 hours ago
Brantford	TV	8 hours ago
Surrey	Total Blackout	10 hours ago
Toronto	Internet	12 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bonnie Lee (@stitchlady) reported 24 seconds ago

  @RogersHelps I am having a problem with the transmission of the Blue Jays game. My screen keeps going black and now my box has restarted on its own. I did call in and they restarted my modem, but I’m still having the same issue. Are you aware of a problem.

• 
  @drhillarypimlott.bsky.social 🏳️‍⚧️🏳️‍🌈🇺🇦🇬🇱 (@Dr_H_Pimlott) reported 4 minutes ago

  We deal with an indie 4 internet but they rely on @Rogers cable. When we need help to resolve an (ongoing) issue they contact @Rogers. I call Monday & have to wait 4 Wednesday am but .@Rogers reschedule 4 Weds pm & then reschedule on Wed noon 4 Friday but no-one tells customers.

• 
  Hardeep Dhaliwal (@Hardeep76051656) reported 6 minutes ago

  @Rogers I am writing to raise a concern about an overcharge on my account that has not been resolved. A client manager assured me the issue would be fixed, but no action was taken. Instead, I am now being asked to pay the full amount and threatened with service interruption.

• 
  LA Penn (@scarletdiva12) reported 7 minutes ago

  @RogersHelps Hi! I recently upgraded my phone online and just transferred the info/activated my SIM but but both phones are now saying "emergency calls only"...can you please help?

• 
  Heather Woodyard 🇨🇦 (@puffingrrl_h) reported 13 minutes ago from Parham, Ontario

  Why on earth did @RogersHelps make my life so difficult when I was attempting to report a payment. Between their website not working, their joke of a phone system, and then reporting it via my phone browser but being told I was authorized to do that. I had words.

• 
  Wut? (@_TheCaptaincs) reported 14 minutes ago

  @Rogers your customers support is so atrocious you’re losing my business despite my visceral hatred of Bell.

• 
  Luke 🇨🇦 (@CLukeNicholsn) reported 16 minutes ago

  I will never use @Rogers services ever again. EVER. Just cancel the damn phone plan you useless, woke cucks. Holy smokes.

• 
  aries⁵ (@nujeaned) reported 16 minutes ago

  @Rogers there are no outages in my area yet i’ve been having trouble with my internet connection since 7 am 😭

• 
  Simmsation (@Simmsation) reported 17 minutes ago

  @MapleLeafs @Rogers cut the **** and get serious. build a contender and tell Ed Rogers and temu Pelley to stay ******** out of having anything to do with the Leafs hockey operation and hire actual seasoned and successful operating hockey guys, no more stooges or DEI promotions.

• 
  Mariam J. Karim (@MariamJKarim) reported 23 minutes ago from York, Ontario

  @Rogers waited for 1 hour to cancel my home internet and the person disconnected. Wth?

• 
  💙🧡🇨🇦Mkmecrzy🇨🇦🧡💙 (@mkmecrzy) reported 25 minutes ago

  @Rogers your customer service is useless, no internet since 7am - it’s now 10:15pm. You can’t get through for a status update and your stupid app is down for maintenance!

• 
  Merhawi Yohannes (@Merhawi200) reported 25 minutes ago

  @RogersHelps I’ve spent over 130 minutes on calls across 3 days and spoke to 6 different agents about a $460 charge I never used. No resolution, just getting transferred and hung up on. Can someone actually fix this?

• 
  Karan Arora (@karan16000) reported 30 minutes ago

  @RogersHelps Also your ** AI robot ask stupid questions no real human being to talk

• 
  Engineer_Trader (@Engineertrad) reported 35 minutes ago

  @RogersHelps You ****** your dumb service still not working

• 
  Mike Drake (@MikeD340706) reported 36 minutes ago

  @RogersHelps No but I've had an ongoing issue that hasnt been resolved and it's been 6 months and your company has done zero to remedy it. First yo I send me a faulty phone, then you lose it while being repaired. This has been going on since October. Absolutely ridiculous

• 
  SandeepChigullapally (@S_Chigullapally) reported 37 minutes ago

  @RogersHelps Thanks, I was able to get help. Is this the new norm to get service ?

• 
  Zohreh (@Z_T_1348) reported 37 minutes ago

  @RogersHelps I’ve called over 100 times and keep getting the same lies and credit offers. I don’t want credit — I want the return processed and the wrong charges removed NOW, or my money refunded. Fix this immediately!

• 
  junior chicken (@friezwiththat) reported 39 minutes ago

  @Rogers it’s such a fun experience having no internet & not a way to fix it 🥰🥰

• 
  Ginger Edwin (@GingerMEdwin) reported 44 minutes ago

  ... public, children (outside of schools please), domestic violence victims and more, as well as backup systems when @Rogers shuts down the country. Yeah, I said it. And please keep expanding the #AskAngela training. 3/x

• 
  ˚ʚ♡ɞ˚ (@aintjeff_) reported 46 minutes ago

  @RogersHelps Is there internet outage today? I have no internet since 7:00 AM and I’m going crazy.

• 
  Jon Fitzgerald (@xJFITZGERALDx) reported 48 minutes ago

  @RogersHelps @Mike17823 Is the internet down? Brantford

• 
  Uncle June (@Chessongrass1) reported 48 minutes ago

  @MapleLeafs @Rogers wtf is this…. Like seriously

• 
  Canucks Critic (@CanucksCritic) reported 49 minutes ago

  @Canucks @Rogers Mic’d up clips while the team keeps losing is exactly the problem. More content, same losing habits and no accountability.

• 
  Darren Gudmundson (@BrianOakely) reported 50 minutes ago

  You know something @Rogers? I am quitting the Internet altogether. You charge me $200 a month for a phone plan and Internet. Like, five years of 20+ drops a day. **** it. I'm out.

• 
  ward wilson (@DJWardWilson) reported 51 minutes ago

  @RogersHelps what do you think “grandfathered” means? my TV package - as expensive as it already is - would cost even more if I had to get all the same channels with a combination of your current packages THIS IS HOW YOU REWARD A 27 YEAR SHAW CUSTOMER? BY ENDLESSLY GOUGING THEM???? 😡😡😡

• 
  Jonathan Spivak (@jonsp01) reported 53 minutes ago

  @RogersHelps Rogers Xfinity Streaming App (RXSA) doesn't stream live TV nor plays back saved programs from the cloud PVR on Android 16 (cell phone & tablet). My old S8 phone running Android 9 has no problems with the RXSA. This problem was fixed, now it's an issue again?

• 
  Aephraim Steinberg (@QuantumAephraim) reported 55 minutes ago

  @RogersHelps We *did* give the number listed on the account, and the message said "no such number." At worst we just need a way to immediately reach a human (even the chatbot refuses to provide a way), but we really just ask to have all the false charges cancelled without wastihng our time

• 
  Rachel Miller (@RachelMiller84) reported 57 minutes ago

  @RogersHelps Hey! It's an apple 14 pro max. I've tried restarting it, switching to airplane mode and back on as well as switching to LTE. All my screen shows is the bars for service and my battery life. The celular internet has been very slow the last few days.

• 
  Mark Squires (@squidthunder) reported 58 minutes ago

  @just_jonny1980 @Rogers With Bell, I'm just running 1 tv box and the rest of the TV , I use a firestick with the Bell TV app. No issues. Great wifi

• 
  Mike Walter (@mwalter59) reported 59 minutes ago

  @livingklife @yergen @RogersHelps Aaaaaaannnnddd it's happening again. Red Sox/Brewers game on MLB Network and just as they throw to play by play, boom! Spanish.