Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Oshawa, Toronto, Calgary, Ottawa, Vancouver, Scarborough, Duncan, Cambridge, Regina, Lethbridge, Halifax, Red Deer, Mississauga, Markham, and London.
| City | Problem Type | Report Time |
|---|---|---|
 Oshawa
|
Internet | 2 hours ago |
|
Toronto
|
TV | 2 hours ago |
|
Toronto
|
Internet | 6 hours ago |
|
Calgary
|
Wi-fi | 10 hours ago |
|
Ottawa
|
Wi-fi | 12 hours ago |
|
Vancouver
|
Internet | 19 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Fred (@FjSaikaly) reported@JayGenXer @Rogers That’s what happens when the farm out their tech support to other countries…you’re lucky it’s only 1.5 hours.
-
ज्वलंत (@JwalantSoneji) reported@Rogers Hung up the phone at 2hrs wait #terrible
-
Richard Miller (@Millergram33) reported@RogersHelps The problem is that you don’t offer support anymore, you are NOT the same company anymore
-
Billa (@hello17755) reported@Rogers i have been waiting on the phone 📞 for 45+ minutes and listening to a message; there is bit of wait; use to provide good service; may be we need new management team. Fix it before you start loosing your loyal customers.
-
brokencool (@brokencool) reported@RogersHelps So there is an issue?
-
David (@DKathary_) reportedIs @rogers internet down? @rogershelps
-
Annie ~ Freedom Enthusiast 🌿 (@westcoastgirl1) reported@LeftyGoodBuys @Rogers well the scammers sound no different than their workers so we will never know
-
Patrick Sansnom (@ImRightAsUsual) reported@HILITINGHOCKEY @Sportsnet @Rogers That's why I'm glad they run the Leafs. As a Habs fan, I will never need to worry about Toronto ever winning anything.
-
Gram-splaining (@gramsplaining) reported@Rogers Before: "Welcome to rogers..." Press 1121 "Would you like to use the card stored on file?" 1 "OK, I'll just need the cards security code" "***" "We are processing your payment... thank you for your payment" *hang up* Done in 30 seconds Your new AI system is trash
-
David Kehoe (@davidk101) reported@RogersHelps Roger’s service not working in Saskatoon?
-
Landon Creasy (@landoncreasy) reported@Rogers @RogersHelps you remain the impossible company to contact for help, which is odd for a communications company. I need some actual help as you have misplaced a phone I returned. Please contact me.
-
heather (@howisthismylif) reported@JayGenXer @Rogers There is never a situation where this lack of customer service should be tolerated. Complete disrespect for their customers & their time. Rogers doesn’t deserve a single penny from Canadians.
-
Ryan Kelly (@nolookdroppass) reportedWhat is happening with @Rogers right now? Havent been able to get through to the help desk for 10 days and log-in authentication is on a loop. Insane.
-
Daniel Grice, JD, BA. (Mr) (@dan_grice) reported@princessrica84 @Sportsnet @Rogers It sucks. On the flip side, we’ll have less media initiated trades.
-
kakes (@kerrykakes) reported@Loveataurus @Rogers Drives me nuts. If I block a number why would they let it still leave a vm? Like make it make sense. So aggravating. Im thinking of changing carriers. I have 3 phones with "unlimited" data. The highest internet which seriously sucks *** goes out more than its on 1/2
-
BNKB (@banknotekb) reported@RogersHelps @Rogers I purchased the Africa Travel Pass and it doesn’t work. I was promised an update within 24 hours and received nothing. I then waited 2 more hours for a specialist, only for the chat to be ended without resolution. Can someone help before I escalate this to the CCTS/CRTC?
-
Dixit Arora (@dixitarora01) reported@RogersHelps hey rogers, Why is my wifi not working and I am on a hold for last 2 hours with you guys???????????😡😡😡😡
-
JMB (@jmb_photography) reportedHow does @Rogers thank a person for being a customer of 20+ years? They tell them that in order to upgrade their phone and add it to their contract, they have to pay double the amount for their plan. “Cheaper” plans don’t allow for phone upgrades. Do better, Rogers. Such a joke
-
Adam (@Adam_LPARMY) reported@JayGenXer @Rogers dude im in the phone with them now....first off i cant understand a word theyre saying ...they sold me on an upgrade to internet 1000 and its twice as slow as before the upgrade ...now they wanna charge me $200 for a tech to come fix it LOL @Rogers is a SCAM!
-
A Nir (@Zeuxis00) reported@Rogers I have been a Rogers customer for 20 years, and I am extremely frustrated. You have been charging me the wrong amount on two internet accounts even after I changed the plans three times through phone and chat. I have the chat logs where your own agent apologized and admitted the previous changes were not properly applied. I agreed to pay the first 2 incorrect bill trusting it would be fixed, but two months later I am getting the same wrong charges again. This is extremely disappointing. I have been patient long enough. Please fix this properly and make the necessary adjustments. I just want this sorted out once and for all.
-
Clint (@clintculture) reported@Rogers is refusing to help clear up fraudulent accounts it created by misusing my private info. #RogersFraud
-
#NoDigitalID Nancy #NoCBDC (@nancyvictoria) reported@JayGenXer @Rogers @Rogers is the worst! 0 customer service 👎 Canadians deserve far better!
-
Rina Alexis ♏♋♏ (@Rinah75) reported@ImpatienTourist @Rogers Didn't get me anywhere and i spend hours and hours on hold with them. @Rogers has THE WORST CUSTOMER SERVICE IN CANADA. I'll be switching carriers in December when my contract ends!
-
DNA does not lie! (@dnadoesnotlie) reported@Bell_Aliant @Rogers As an unusual homebase customer, I happen to have Rogers TV and Internet and cellular service and I love their cellular service and their TV service is excellent I also happen to have Bell TV service, Internet service and landline service I do not think you will ever find that many customers who have those services from both companies so I can honestly give you a true opinion on them both The one thing about Rogers is that the majority of their employees are Canadian that means that they keep the Canadian dollars that are paid for their services in Canada. Keep Canadians employed and paying Canadian taxes. Bell, on the other hand has a majority of their employed staff outside of Country. They are sending Canadian dollars that are paid for a service in Canada to other nations and other citizens and other countries and other countries taxes that means those two dollars away from Canadians and away from the Canadian taxpayers when most honest Canadian people have to keep paying, however, the companies get around it Also, very unacceptable
-
Dman_67 (@Dman_67) reported@RogersHelps I have a possible fraud situation with your organization…but can’t get through to anyone to help, just get a message that you are too busy and to call back later? Trying to use your chat feature but have 100 people ahead of me. Need some help asap…..
-
Wines and Vines (@WinesandVines) reported@JayGenXer @Rogers Dude, leave those crooks. I don't give them a dime of my money. Been almost 20 years. I'll never go back. Once a crook always a crook.
-
🇨🇦 Kirby 🇨🇦 (@Zuker31) reportedDeserved to lose the World Series with this bullshit. Support humans. Typical @Rogers. Sad and pathetic.
-
SirLuckHomes Real Estate Brokerage (@SirLuckHomes) reported@RogersHelps Now if I try to make my wife a Level One, that process takes 30 days You’re telling your employees and managers that there is a security risk….what’s the risk to my son if I can’t get a hold of him in an emergency?
-
Sanwin (@sanwins) reported@JayGenXer @BrendaShawPEng @Rogers They really suck even if online chat support has a 90 minute wait time.
-
Sean McIntyre (@SM_GMC) reported@RogersHelps my daughter’s phone was stolen. I bought the premium device protection plan. I keep getting sent to Chatbots that don’t work, phone lines that keep hanging up on me, or partner websites likewize that don’t actually work. How on earth can I get a human being to help?