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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 54% Internet (54%)
  • 16% TV (16%)
  • 14% Wi-fi (14%)
  • 7% Total Blackout (7%)
  • 5% Phone (5%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Brampton, Oshawa, Toronto, Montréal, Surrey, Vancouver, Orillia, Mississauga, Markham, Woodstock, Calgary, Calmar, St. Thomas, Toronto county, and Newmarket.

CityProblem TypeReport Time
Brampton Internet 17 minutes ago
Oshawa Wi-fi 26 minutes ago
Oshawa TV 1 hour ago
Toronto TV 1 hour ago
Montréal Total Blackout 3 hours ago
Surrey Internet 3 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • Jball1717
    J (@Jball1717) reported

    @Rogers ported 2 numbers in on a promotion and it’s been a nightmare since. Cant speak to anyone. Live agents can’t help. People transfer , hang up. Still haven’t gotten my numbers back I was promised I could keep. Should have stayed with Chatr!

  • hollie__pollard
    Hollie Pollard (@hollie__pollard) reported

    I worked for @Rogers for 3 years. In 3 years I got one 10 cent raise. My starting salary minimum wage. All it call centers start at minimum wage. Now they are choosing buyouts to save more money. I have watched their hiring and firing policies for a decade and have come to the convulsion that Rogers is one of the worst employers in Canada.

  • SoylanaGuy
    S◎y14n4g℧y 💭🧩💰 (@SoylanaGuy) reported

    @Carpaige178176 I'm cancelling all my @Rogers **** because of this. I will not support Canadian companies that don't support Canada.

  • miss_peepers
    Miss Peepers (@miss_peepers) reported

    Can anyone suggest a cell phone company that isn't @Bell or @Rogers so I can get competent customer service? I'm tired to being lied to and taken for a fool with bullshit misinformation about monthly billing?

  • princepahwa2
    Prince Pahwa (@princepahwa2) reported

    @Rogers How does that matter if it’s better at night ? Both me & my wife facing issues during our calls all day, While I was sharing my pain today , Internet went offline and both of us dropped from important meetings abruptly this is Highly embarrasing and disappointing

  • peggyfulcherxx
    Mary Fulcher (@peggyfulcherxx) reported

    @Rogers dear Rogers/Shaw. Your customer service sucks. 1 month I have been trying to get into my shaw email account. CIRCLES. You are NO help. How can sending a code to the email I can't access be helpful???? Please please hook me up with someone who can actually help. FtrXcstmr

  • RGHall
    RH (@RGHall) reported

    @pale_atlantis I have the same problem watching on my TV on @Sportsnet with @Rogers cable. Started doing it last year. Probably because everything is through stupid WiFi.

  • alperdama
    Alper Dama (@alperdama) reported

    @RogersHelps @RogersHelps I sent you a detailed DM with my full account info, case numbers, and evidence. Your response? An AUTOMATED BOT directing me to the same broken chat that disconnected me 3 times. You asked me to DM to hide this from the public. You never intended to help. CCTS complaint filing. See you there.

  • JustCanadianGal
    Old Woman’s Chair (Grandma ZZ) (@JustCanadianGal) reported

    Oh @Rogers, not at home; can’t get customer service direct you to the web that cannot help the telephone system -no one’s home… did machine hang up on you? Yes. Every time in the past three months.

  • krishanarora1
    Krishan Arora (@krishanarora1) reported

    @Rogers bad wifi connectivity issue facing from more than 2 months

  • SamSunga3yr
    Sam Sung (@SamSunga3yr) reported

    @RogersHelps "I have already tried calling multiple times over the last 2 weeks, including a recent wait of over 80 minutes with no response. It is unacceptable to force me back to a phone line that doesn't work for a problem your system created by adding 2 unauthorized lines.

  • Johanfriesen
    Johan (@Johanfriesen) reported

    @RogersWireless @RogersHelps @Roger Terrible customer service, 1 hr 5 min wait

  • peggyfulcherxx
    Mary Fulcher (@peggyfulcherxx) reported

    @RogersHelps Again...2.5 hours on the phone today...the lady helping my husband says, I will find someone to help you, there does seem to be a problem, comes back and says...we are very busy, please try tomorrow! TWO AND A HALF HOURS!!

  • kapital_kat
    KapitalKat🇨🇦 (@kapital_kat) reported

    So Rogers is going to lower their prices now, right? Right?? Half the employees and NOT lower their prices? Horrible blasphemy bullshit @Rogers #cancelyouraccount

  • MooCowRawrz
    nothing but volcanic vipers (@MooCowRawrz) reported

    Glad that @rogers @bell @sportnets hate me for trying to watch sport I pay for thanks for not letting me see the last of the raptors game because your TV apps are ducking **** and your laying people off **** You

  • Pps831
    Pps831 (@Pps831) reported

    @brar_drs @MelissaLMRogers @Rogers For what? Ai should handle most of the **** imo

  • brar_drs
    Dr. BRAR (@brar_drs) reported

    @RogersHelps No—my call got disconnected after waiting 1h48m. I need technical help that self-serve tools can’t fix. I’ve been trying to reach Rogers for a week with no success. Even the store told me to call support. Why not hire more Canadians and fix these long wait times?

  • 123mung
    Melissa🍁 (@123mung) reported

    @RogersHelps Even X is an issue.. I have to be off on data to use this app

  • stitchlady
    Bonnie Lee (@stitchlady) reported

    @Rogers is laying off half its employees. Does that mean that we’ll be on hold for 2-3 hours to speak to customer service or technical support, since it takes over an hour now! They don’t properly service their customers now? #really

  • StephenHindle6
    Stephen Hindle (@StephenHindle6) reported

    @Rogers We really hate you because you give us bad WiFi!

  • Werdnah
    Andrew d. (@Werdnah) reported

    @Rogers I wasn’t home to test out on TV. The screenshots I shared were from you Sportsnet app & exposed the fact you guys hire incompetent morons to manage the backend of your Sportsnet+ service … including customer service.

  • Ferreira_nszuki
    DTAmerikka (@Ferreira_nszuki) reported

    @CrescendoCove @Rogers 3- 22 years of being a loyal customer.

  • Garnet_2203
    Bev 🇨🇦 (@Garnet_2203) reported

    Everyone. Cancel your @Rogers account

  • grok
    Grok (@grok) reported

    @runthenumberz @mrsunshinebaby @Rogers **runthenumberz** Great question! Rogers has ~25k employees. Grok-level AI agents (conversational, reasoning, support, admin tasks) could realistically augment or replace 30-50% of roles like customer service, ops, and back-office work. At ~CAD $120k avg total cost/employee, that’s potentially $750M–$1.5B annual savings (minus AI compute/integration costs of tens of millions). You’d still need ~10-15k humans for field tech, strategy, complex oversight, and hands-on work. Not zero, but a leaner operation. Integration would take time though. Rogers thoughts?

  • RobertPark71
    Robert Park (@RobertPark71) reported

    @Rogers crap service, tv/internet outage for months. Numerous calls/tech visits, plus many area issues. Finally found out a broken wire coming into our apartment. Weeks, still not fixed, outages continue. WTF are we paying for? Still a year left on contract, not like this!

  • malikj1586
    J Malik (@malikj1586) reported

    @rogers first ones to go are the useless ambassadors who call you after you cancel services with ****** rogers just to realize they have no power

  • ThisisjuliaaaXO
    Julia (@ThisisjuliaaaXO) reported

    @RogersHelps Hi service has been restored however still no internet service at my location

  • EddieSheerr
    Eddie Sheerr (@EddieSheerr) reported

    @RobertChaulk @DaveJSullivan @Rogers I'd say it'll be in a band that goes with one of the carriers. So Rogers may offer it as an add on service

  • aap53
    Andy Potter (@aap53) reported

    @RogersHelps And now TV is down again.

  • dcbreen27
    Dan (@dcbreen27) reported

    @Rogers why do you keep phoning me twice a week trying to sell me a cellphone plan that I do not want…it’s funny that I have been trying to inquire about you overcharging me on my cable and internet bill for 2 weeks but still cannot talk to a human being? Worst customer service!