Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Halifax, Oshawa, Vancouver, Pickering, Surrey, Coquitlam, Duncan, Cambridge, St. John's, Brampton, Guelph, Edmonton, Scarborough, and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Wi-fi | 55 minutes ago |
|
Halifax
|
Internet | 55 minutes ago |
|
Toronto
|
Internet | 1 hour ago |
|
Oshawa
|
Internet | 1 hour ago |
|
Vancouver
|
Internet | 3 hours ago |
|
Vancouver
|
TV | 7 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Harpreet Singh (@Itz_harry_singh) reported@RogersHelps hi I have an issue with my Wi-Fi home connection and I am unable to reach you on your phone calls not only on weekends but also weekdays. I have request you sort out my Wi-Fi issue.
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AAM (@jrmukadama) reported@Rogers Why isn’t Rogers showing the Leylah Fernandez match from the Rome Open? When a Canadian player is on court, I’d expect Rogers/Sportsnet to televise it. Is that asking too much from a Canadian company? Canadian tennis fans want to support Canadian athletes.
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps The problem is I cannot receive the MFA code. It will not come to me. The backup is useless. So I cannot access email at all. On a cell, on a computer, on a tablet. Like how many hours should this take?
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the ****** pitbull (@badenemyjake) reported@Canucks @Rogers If you guys hire Dorion I'm done with this team forever. I've supported this team all my life, even during the bad times like 2011 and 2016, but I still supported the team. If you hire Dorion I'm done. I wont buy tickets, I won't buy merch, I will stop being a fan period
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Charlii (@Charlii_aBB) reported@allkindsXO @RogersHelps Yes. I finally gave up last night after the chat system booted me out when I was 3 in the queue. Woke up this morning still not fixed. So 12 hours and not a hope in hell getting help from Rogers.
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nothing but volcanic vipers (@MooCowRawrz) reported@RogersHelps Nope just a cable package it could be the cable provider but tsn works fine Sportsnet app is just garbage Web browser works fine CTV works fine all love sports except sportsnet
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TRG (@TRG_1867) reported@BrendanLLM @Garnet_2203 @Rogers Well no ****. Until it happens, it isn’t counted. Dipstick.
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BatmanAndRobert (@MacDoug1) reported@mikeszeller @Rogers Because I was already with Rogers. I never had a problem until I'm cable box died in December and that box wasn't available anymore.
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Brad Hughes (@brad86er) reported@Rogers on the phone for 4 hours paying for a service I dont have. Nothing. No customer service
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SD (@spdbmkj) reported@RogersHelps Where are the folks? Nobody is available on chat, Holding phone lines for hours but still no one to connect with. What is happening? I need someone to DM me at the earliest to resolve my issue.
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High_5_Brady (@Jimbb5022) reported@RogersHelps .. virtually no acknowledgment of the seriousness of my concerns and no genuine effort toward resolution. The lack of responsiveness, transparency, and follow-through has been frustrating and unacceptable, particularly from a department that is supposed to represent
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Elysian Workshop (@ElysianWorkshop) reported@peaspod23 @Rogers They are scam and a grift. Why is there no customer service? The contracts are a scam where if you don't renew after 2 years your bill doubles and their way to fix it is to resign up. No thanks. They are quite frankly thieves.
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Sean (@Steve9zzj) reported@RogersHelps @Rogers why does support get worse and worse but prices go up and up - on hold with tech support 55 MINS and counting! Frustrating
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Chanderkumar (@ChanderkumarY) reported@RogersHelps Actually 296 gb but I am complaining at network aid hope it would be resolved and looked into
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magenta72 (@valleylily56) reportedGet 7 US local channels on cable but Montreal English local channel is blocked by @Rogers Why??? Don't need to know about traffic issues in Los Angeles!!!
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ANDY (@DjAnganu) reported@MapleLeafs @Rogers Sure. One bad year and yall get first pick. Just say #NHL is rigged lol
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SAS. (@GuyaneseChild31) reported@RogersHelps I've never seen customer service as useless as yours. Been on the phone trying to resolves something and just been transferred back and forth the entire time.
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Craig Mask (@cjmask83) reported@RogersHelps It resolved itself last night while I was in the queue for support. It was the second time in the last few days the issue has cropped up, so I’m hoping it won’t be back.
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joey (@joeyboombats69) reported@PercyStaffin @Garnet_2203 @Rogers I always vote green. We never win
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DARSHAN AILANI (@AilaniDarshan) reported@RogersHelps Even after discussing this at length, I’m having to argue with your team in DMs and they are not honouring what was mentioned in above msg and I’m being asked to pay the entire bill. Please let me know if you can help
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Alex McIntyre (@McalexMcintyre) reported@Canucks @Rogers I honestly think that we should seriously consider trading down, especially if we can pick up an additional 1st round draft pick either next year or the year after.
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️Mike Fricker 🇨🇦 Christian Priest AuDHD CPTSD☯🖖 (@M_S_Fricker) reported@ShawInfo @Rogers Things got worse. Especially your customer service.
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps Sure have. I even spent 2hrs on Sun for help. Got a vmail yesterday that my TV was fixed. Not sure why I got that since it isn't the issue. NO ONE is helping me. I am beyond frustrated with you guys.
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Dman (@mcmanus17) reported@RogersHelps @EMSIJason I was having the same issue and it was my Xfinity tv box.
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Zeus (@zeus__1334) reported@Rogers why my ******* internet too much slow and I can not contact rogers its very hard or impossible contact you. I will move from ******* rogers
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Mike Jones (@nuttyskadork) reportedShaw by @RogersHelps have by far the worst most unreliable apps on the planet Got a $500 bill because they sent me a new router and I can’t return the old one because the app is ALWAYS DOWN so I can’t install the new one. Absolute crooks. The old Shaw was WAY better
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Bonnie Lee (@stitchlady) reported@RogersHelps anyone watching the Blue Jays game on Sportsnet 4K station #507 have issues with the sound cutting out? I find this happens frequently on 4K stations on Rogers cable.
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AP (@ap210) reported@Rogers two hours of waiting for online support. When I got to front of line, the chat was abruptly ended. Customer since 2000 and fed up. Last call I waited 2.5 hours on hold for an agent and he didn’t resolve problem even though he said he did. Please help or I’m done!
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DARSHAN AILANI (@AilaniDarshan) reported@RogersHelps Your response pretty much sums up how Rogers wants to deal with customer complaints. I will pay my outstanding and port my number out. It’s extremely sad to see such customer service even for sub standard service and connectivity.
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Aurora Bullealis (@aurorabullealis) reported@Rogers Why the hell is it so hard to cancel your internet plan? We're living in 2026 and I still have to call an agent and wait an hour to cancel a subscription? No wonder you are having to layoff people. Rogers is a dying business and will not exist in coming years.