Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (57%)
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TV (14%)
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Wi-fi (13%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: North York, Moncton, Mississauga, Edmonton, Toronto, Calgary, Montréal, Oshawa, Whitby, Orangeville, Richmond Hill, St. Thomas, Thornhill, Brampton and Pickering.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga |
Total Blackout | |
| North York |
Wi-fi | |
| Moncton |
Wi-fi | |
| Mississauga |
Internet | |
| Edmonton |
Internet | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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speiky | TF141
(@speikyTF141) reported
@RogersBiz thanks for wasting my time on the phone for hours to cancel a contract I cancelled 2 YEARS ago. Rep guaranteed I’ll get a refund for the full amount. My final bill shows I owe $1.03. Not about the dollar. Your company is a bunch of bloodsuckers. **** YOU. Never again.
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Jan
(@Jan_ShinePhoto) reported
@RogersHelps service keeps dropping in Orangeville today. What’s going on?
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Chris P Bacon
(@pozpiggy86) reported
Is it too much to ask @Rogers to deliver a stable and reliable connection? Every few weeks my connection gets unstable, they fix it, and a few weeks later, I have the same problem again and again. This is really getting old #CRTC
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Brian G
(@Bgk1703) reported
@Sportsnet NHL blackouts are once again being incorrectly applied to my household by @RogersHelps and I cant watch the Game tonight. Can someone at Rogers fix this issue?
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midnight nyx ✨
(@luisanyx) reported
@RogersBiz since Dec 30th having issues with my internet. Honestly, we can’t work properly, watch or download anything. After 4 agents coming in and out ans internet going down every 2min and when it’s back on it’s super slow. Absolutely disappointed with Rogers once again.
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Shivani
(@shivanidadwal) reported
hey @Rogers how on earth is it acceptable for me to be on hold for 4 hours now to fix an account issue your agents got wrong in the first place?
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Going for the bronze every day
(@sm3berry) reported
Why does @rogers customer service suck sooooooo much.
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Katie Henderson
(@Katie_GH) reported
@RogersHelps I have been put on an est 2.5-3.5 hr hold after a 75 minute wait. Reason is your customer service isn’t empowered to help me with more than a 15% cost inc. and no reason why. Do better. I have been with 5 yrs and never received credit for loyalty
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Steve Kee 🎤
(@steve_kee) reported
from
Whitby, Ontario
Wow @RogersHelps — now just over 2 hours on hold for Ignite help. Is this @RogersHelps or Rogers hiding? Hello???
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Universnanth
(@AlphaRomeo92) reported
from
Vaughan, Ontario
My phone is finally up and running… took 3 days! 🙏🏾 for nothing @Rogers! Still finding a cheaper plan so holla at your boy major/minor service providers. You can convince me to join with a free iPhone 14 pro Max when it comes out.
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Jan
(@Jan_ShinePhoto) reported
@RogersHelps It’s actually just getting worse. Unacceptable service.
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Andrew Woodburn
(@wudbrn) reported
@Altherevguy @Rogers Long wait times? Try 10 days with internet continuously going out. We’ve had 4 service techs out, lost track of how many reps I’ve spoken to on the phone, still not working. Senior techs were supposed to be replacing the entire box for the building on Friday but didn’t happen.
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Amna Jaffar
(@_amnajaffar_) reported
@Rogers has to have one of the worst customer service on the planet.
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Chris P Bacon
(@pozpiggy86) reported
@Rogers, is it too much to ask that my connection be stable and reliable? Every few weeks I have to chase you guys down because my connection is neither stable nor reliable. I really can't wait for @Bell to roll out their fibre in my area so I can have STABLE internet. #CRTC
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Amanda M Risser
(@AmandaRisser44) reported
@Rogers So at no point ever is a slowdown caused because of upgrades, changes, etc with your services? Rogers never needs to do anything, just me and other customers (accept updates, etc)? That's amazing and strange.
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Brad James
(@bradleyjames999) reported
@Rogers on hold for 2 hours and you guys just hang up ?! All this money you make and you can’t figure out a proper phone system ?!
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speiky | TF141
(@speikyTF141) reported
@Rogers thanks for wasting my time on the phone for hours to cancel a contract I cancelled 2 YEARS ago. Rep guaranteed full refund of amount owed and “late fees” (LMAO). Bill shows I owe $1.03. Not about the dollar. Your company is a bunch of bloodsuckers. **** YOU. Never again.
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Cghoruilsd 🧬🐭
(@CGhould) reported
…Since @Rogers @RogersHelps could care less or give value to a 15+ year customer …Which Cdn phone company is best to switch to for personal/small business..?
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Jan
(@Jan_ShinePhoto) reported
@RogersHelps Just report the issue. Thanks.
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Andrew Woodburn
(@wudbrn) reported
@PMan71 @RogersHelps Yes, for the past 10 days. It goes out several times every hour so streaming, video calls, etc are basically impossible. 4 technicians have already been sent on separate occasions and they don’t fix it. Seems to be better for an hour or so then back to the same.
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Chris P Bacon
(@pozpiggy86) reported
@Rogers Therein lies the problem.... I'm a TPIA customer because I refuse to pay your f*ck me up the a** prices
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⊹⊱✼⟆ιℓεƞϲε✼⊰⊹_silencednomore🇨🇦 🇺🇸 🙏🇺🇦
(@BelarusLunaria) reported
Rogers Tech support Canada treats their customers like s**t. U r lied 2, misled, dismissed, placated, disrespected, cheated, hung up on, kept waiting 1 -2 hrs 4 them 2 answ the phone. U'd think their last big outage would have taught them @RogersHelps, @Rogers
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Jan
(@Jan_ShinePhoto) reported
@RogersHelps Does that mean you’ve reported the ongoing issue??? Ignite TV and internet has been cutting out all day today.
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Adam Miller
(@IAmAdamMiller) reported
@RogersHelps Already chatted with an agent who confirmed a widespread outage in my neighbourhood. Hopefully service will be restored soon.
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Flinflon16
(@Flinflon161) reported
@IAmAdamMiller @RogersHelps Seems to be same issue. Our internet is up but slow. No tv as of yet.
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minboui
(@minboui9) reported
@Rogers @CRTCeng Why won't you let me cancel my services... Called Dec 2nd and multiple times afterwards. Returned my equipments. Using @Bell services since Dec 2nd I am still receiving bills and emails from you. Such a hassle to cancel. #OMG
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Michelle T
(@THE1TING) reported
@Bell_Support how can I find out when you will be bringing gigabit fibe to my area (L4J)? Been having unreliable service with both @RogersHelps @FidoSolutions and looking for options.
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Kelly Bayley
(@kaornelas) reported
@Rogers awful customer service! Was on hold for 2.5hrs only to be told I needed to be transferred to a different departments and their wait is also 2.25 hrs…worst. company. ever.
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Brad James
(@bradleyjames999) reported
Over 2 hours now on hold with @RogersBiz @rogers on a Sunday… smh this is terrible. #Rogers
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Andrew Woodburn
(@wudbrn) reported
@JashanSpb46 @RogersBiz @RogersHelps Do not get Ignite! Ours hasn’t been working for 10 days now and they won’t do anything! Terrible company.