Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 16: Problems at Rogers
Rogers is having issues since 12:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Edmonton, Halifax, Duncan, Calgary, Nanaimo, Kitchener, Vanderhoof, Scarborough, Vernon, Vancouver, Victoria, Sherwood Park, Saskatoon, and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener
|
TV | 2 minutes ago |
|
Toronto
|
Internet | 5 minutes ago |
|
Toronto
|
Internet | 19 minutes ago |
|
Toronto
|
Phone | 46 minutes ago |
|
Halifax
|
Wi-fi | 2 hours ago |
|
Duncan
|
Internet | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Kenzie Allen 🌵 (@cerena) reported@Rogers engages in harassment in their solicitations, and that, combined with abysmal service, is why we said we wanted nothing to do with them when they came to our door earlier today. Lo and behold, they rang the doorbell again two hours later.
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Irene-Irka😺🇺🇦🇨🇦 (@Irene_NoKillTO) reported@canmericanized @Rogers @CRTCeng It's too bad that Rogers went from the best customer service to the absolute worst so quickly. I am usually very tolerant, but I blasted the lack of service on the survey I received. Rogers do better!
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John Homan (@_JBH8) reportedIn case you're wondering about your Internet, phone service or TV service not working, flooding has created issues for @TELUS customers in the downtown area and for @Rogers customers, in the Greisbach, Londonderry and Beaumaris lake areas. Check their websites for more details #Yeg
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Rob the 🇨🇦 Cubs Fan (@CDN_Rob24) reported@RogersHelps As I said, I called, they were no help. Isn't your chat just Anna the bot? There used to be a time when whomever was running the Twitter account could help.
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Audrey (@Audra1978) reported@RogersHelps what's the point of making it compulsory for customers to call in to cancel services and then making them wait on the line for two hours to speak to someone. You lay off tons of employees then provide abysmal services.
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Johan Huynh (@johanhuynhh) reported@Rogers Can we have a feature that I hang up 10 times in a row, there would never be a sales call ever from you? Do better!!!
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Dragon Was Slayed (@522IntoOvertime) reported@patersonjeff @JayJanower @Rogers Another example of why quasi monopolies are so bad for consumers... there's no accountability for ****** customer service, because there's no real alternative (try getting through to a human at Telus 🙄)
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Jeffrey Brinson, Ed.D. 🎗 (@JeffreyBrinson) reported@MikeDelpieroX @RogersHelps @Rogers I’ll be reaching out to Bell following my call to see what they have to offer. Also to the CCTS to ask about options of getting out of a contract due to poor service. If Bell will offer me a significant enough discount, I might eat the cancellation fee.
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Jamie Mitchell (@realJ_Mitchell) reported@RogersHelps I’ve been trying to cancel my service since the start of the month. Impossible to do when no one picks up OR the system hangs up on me. And I can’t cancel in your stores.
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Ryan van Diemen (@rvandiemen15) reported@RogersHelps This exact issue happened last year. My patience has lasted a full year now. Can you assure customers that this won’t happen tomorrow??
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Fleur (@Fleur8029) reported@RogersHelps A lot of my recordings are broken. First time ever. After a few minutes in, is stops and wants to delete. Never had this with Shaw. And the ones that work are missing sound, and it's back when there is a commercial. What's going on?
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Lobster (@jaetay147) reported@Rogers I’ve been a loyal customer for more than a decade. My family, co-workers and friends who are all on your network have all noticed the same thing. Your service sucks badly right now. Across the board for weeks now. It’s shameful you won’t tell anyone what’s going on.
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Hank Smythe 🇨🇦 (@HSmythe10) reported@LoveMy7Wood @Rogers Yep, been there. I went with my own domain and Gmail support behind it, as well as Gmail direct.
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Jeff Paterson (@patersonjeff) reported@TheHeartPlumber @JayJanower @Rogers my father passed away and I needed to cancel his mobile account. Please inform me about these other options...
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bijboutique (@bijboutique1) reported@TELUSsupport @TELUS so I call for assistance to fix my freezing cable and you tell me I have to switch to your fiber network. Get lost! If you think you can force me into a service I don’t want then you have lost the following: Cable internet 5 cell phones Home security @Rogers
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Ray Crossley (@rcrossley001) reported@Rogers fix your feed so that Rogers/Shaw customers in Calgary can watch The Open golf. Just like last year you’ve messed this up.
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Okay you have some skill (@Sumskillz) reported@REWoman @Rogers make sure you have their app set up or they won't help you
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Jeffrey Brinson, Ed.D. 🎗 (@JeffreyBrinson) reported@MikeDelpieroX @RogersHelps @Rogers So I got disconnected (seems convenient) and called back. To get through, I called the new product line. Picked up right away. Of course they couldn’t handle my request so I’m back in the cue. 28 minutes. So 2 hours so far to get a resolution.
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Brad Einarsen (@bradeinarsen) reported@RogersHelps ... Hi... I got a new modem and was told I'd get an email to send back the old one but never got it (AFAIK). Can you help?
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Anne (@anelame) reported@RogersHelps We had an outage for 15h can you confirm credit will be given for that. We had no tv, internet or phone service at all
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Randi Temple (@randers_14) reported@RogersHelps You do not service the area I am moving too. I tried cancelling and hit road block after road block. Really disappointed after being a customer for so long.
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John Tucci (@john_tucci) reported@RogersHelps How long should I stay on hold for? I’m at 1.75 hours now. Just help me please.
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MNY8787 (@mnybtc87) reported@RogersHelps @Rogers customer service is trash. Over 2 hours on the phone and can’t get a hold of an agent. Complete joke.
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AM.I.Suszko 🇺🇦 (@ASuszko) reported@RogersHelps This seems like a choice to not support. It's available with all the US carriers. Very disappointing.
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RJMA (@rjmessence) reported@JayJanower @Rogers And they'll add another $10-15 dollars to your monthly bill to help provide the "best customer service" The telecommunications monopoly is the worst part for this country.
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Miranda Loberto (@peaches71_00) reported@Rogers I waited two hours on hold for technical support only to be told by a recording that my call cannot be answered at this time and hung up. Beyond frustrated.
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Jo-Jo 🇨🇦 (@JoJo1135) reported@RogersHelps The Rogers Xfinity boxes are JUNK! Even the service tech said they aren't reliable. There was a service disruption yesterday. No shows recorded. While trying to watch a program, a network error appeared. Sound kept cutting out. Rebooted but this is terrible service.
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bijboutique (@bijboutique1) reported@TELUSsupport @TELUS cable is still A mess.Going 2 address it or just ignore upset customers and hope they continue to give you their business. @Rogers can you provide cable that doesn’t continually cut out and internet that actually works? And do this without ripping up my lawn?
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Ravi Balachandran (@Point_Pedro) reported@REWoman @Rogers Customer service is well below the acceptable levels in this country, from the private sector to the government agencies. Absolute shame.
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Kian Zachary (@kian_zac) reported@RogersHelps Honestly if the physical sim worked we won’t be having this issue.