Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (9%)
- Total Blackout (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Toronto, Edmonton, Newmarket, London, Montréal, Calgary, Guelph, Comox Valley Regional District, Markham, Langley, Victoria, Kitchener, Mississauga, and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 2 hours ago |
|
Toronto
|
Internet | 7 hours ago |
|
Toronto
|
Internet | 8 hours ago |
|
Toronto
|
Internet | 9 hours ago |
|
Vancouver
|
Internet | 18 hours ago |
|
Edmonton
|
Internet | 19 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Erin (@busytomom) reported@Rogers @Rogers now going on 2 hours. I am now going to report you to the BBB for refusal to let me cancel a service.
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GrandmaSavage (@h81418541) reported@RogersHelps I have tried speaking to a live person for last two days. I can't stay on hold for 40 mins at a time. They don't go over my concerns properly. I am filing complaint with CCTS about this illegal charge on my bill. I suggest you have them call me directly.
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Tyler Higgs 🇨🇦🌻 (@UberJumper) reported@kennethdavid @Rogers It's so bad. 4 hours today on hold/calls with them. Had to dial in 3 times. I think I finally found someone that knows how to do this... but we'll see if he can move the shaw emails to the rogers account he just created.
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💙Melljxo💛 (@abike) reported@RogersHelps Help her please
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Sue Farah (@suefarah_) reported.@Rogers @RogersHelps I’ve been trying to get through to a customer service rep for 3 days now to register a move. I’m told the call volume is too high and drops the call after being on hold for hours. At this point, I want to cancel my service.
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Manan Sood (@Manansood20) reported@Rogers Is this really how you treat your customers? I don’t want to spend another hour waiting to explain the same issue again. Please review my account, remove this disputed charge as promised, and confirm that my account will not be suspended because of it.
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bobsuruncle (@bobisuruncle3) reported@Sportsnet @FAN590 Hey @Rogers go **** yourself
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ꫝꪖᦔꫀꫀꪶ (@_HAD33L) reported@Rogers you have the shittiest customer service & I’ve spent 4.5 hours of my life listening to your stupid hold music.
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Pam (@pammcgugan) reported@lynnmercereau @fredjmal @Rogers Fix this NOW!!!
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@thegatorswamp (@thegatorswamp2) reported@FierySharky @Rogers @Sportsnet I agree **** Rogers
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Mark Priest (@mopriester17) reported@apasztor82 @Rogers didn’t want their cable and satellite subscribers to watch so they had it on their @Sportsnet streaming platform only and don’t offer a way to upgrade without paying for the entire service you’ve already paid for
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Buckles and Bulls Brands Inc. (@BucklesandBulls) reported@RogersHelps How about we just change providers and get rid of the problem entirely.
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Chris P Bacon (@pozpiggy86) reportedSo @Rogers promised me IN WRITING that my price was guaranteed for 999 months. Now, only a few months into having the service, and I get my bill only to find that Rogers has raised their prices, directly in violation of the contract. #CRTC #CCTS
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SpamAuditor (@SpamAuditor) reportedWhile most of our work is in network related threats, a reminder.. phone scams keep rising.. and unfortunately, lots of them are south asian based.. if you get a call from say @rogers or @Fidomobile with a heavy accent.. it's now probably a scam. Call them out.. 'Oh, hey a call from one of those India based scam outfits..' then hang up, and block the number.. (They like swearing)
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Intrepid Critic (@Who_knewit) reported@Rogers are you guys serious? It's 2026, I'm logged into a valid account in my own home and my phone can cast to my tv, but you want me to buy another device to cast too or pay a stupid rental fee for one of your dumb boxes?!? You guys have zero respect for your customers, it's apparent or all to see.
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Arsalan S. (@arsalansaleem_) reported@RogersHelps @RogersHelps so update, my 2g plan is not updated from last 5 days apparently because tv box was not received by Rogers, mentioned by CS, i just received email from rogers that box is received, but I still don’t see my plan getting updated. What a pathetic service #Rogers #****
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Dir. T Kneegur (@DhirTKnegur) reported@FierySharky @Rogers @Sportsnet True Roger’s are blood sucking parasite **** sucking corporate douchebags, but there is a silver lining in this story! English, French or **** off!
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Expos4ever (@Expos4ever10) reported@bordenone @Rogers Yup, when the baseball season is over I will cancel @sportsnet plus till Spring Training….just based on principal tbh
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Carolyn Armstrong (@CarolynAYYC) reported@rogershelps @rogers #yyc #yeg Installed the #rogers xfinity Gateway Gen 3 Modem - iPad sez it is located in New York (nope - in Canada) Called Cust Support - they were very unhelpful. Have googled issue - this is not a me nor iPad (Apple) problem @rogershelps - over to you
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politics and cinema (@tncinepol) reported@Rogers wtf is happening with your customer care! Cant even connect to them, always just your ai is answering and after waiting for more than 15minutes it said just call me later and cut the busy. Do you even have a customer service? If i move to bell you beggars will keep bugg.
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SheMet 🇨🇦 (@SheriMetcalfe2) reported@RogersHelps Good to know about the store but also means more waiting on your customer service line: 👿the account needs to be transferred out of his name
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Buckles and Bulls Brands Inc. (@BucklesandBulls) reported@Rogers why is your cable service crap?
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pj (@pj_lizard) reported@mmabrey1 @Rogers you’re making us look bad infront of Marina Mabrey! Fix this!
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Token 🏴☠️🖭 (@jnarai) reported@sameo416 @Rogers ******* gross of Rogers for trying to make the customer responsible for replacing equipment destroyed by a wildfire, the eqpt should be written-off by Rogers for all impacted. You're right, CRTC doesn't allow companies to charge a fee past when the service was accessible.
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Blacktop Cowboy (@Blacktop_Cowboy) reported@GunGnome @Rogers I have the same problem, except I'll be in the middle of town and it happens
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Shawn Tock (@TockShawn) reported@RogersHelps @rogers: 15 hours with no internet, using my @telus phone as a hotspot. At 8 am, you said it'd take 4 hours to fix. Then 4-6 hours. Then the Rogers outage page kept extending the resolution time by an hour. Now an agent told me 24 hours. WTF? Unacceptable.
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lightmuns ✧₊⁺✧ (@lightmuns) reported@Rogers why do i have to press buttons around for 6 minutes on the phone to get thru all the automated and ai assistance so i can speak to a real person?? and somehow after all this trouble there's "nobody to answer my call" so I gotta try again later?? ********???
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Patrick Kernaghan(He/Him) (@Brevity_ii) reported@dagdakiayaz @Rogers Switch to Telus. Rogers isn't worth your time and they don't care about customer service. Getting away from them was has been such a good change.
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A Co (@Ady_Co) reported@RogersHelps No other cell service goes down as much as Rogers’. I have no doubt the techs are doing all they can. But the higher ups need to prevent this from happening in the first place.
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Chris P Bacon (@pozpiggy86) reportedSo @Rogers breached their contract. They promised my price was locked in for 999 months. 5 months later, they're trying to raise their prices without notice. Their customer service won't accept phone calls, and their chat is no better. I think it's time I went to the #CCTS