Rogers Outage Report
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
November 30: Problems at Rogers
Rogers is having issues since 10:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
-
Internet (60%)
-
TV (13%)
-
Wi-fi (10%)
-
Total Blackout (8%)
-
Phone (6%)
-
E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Coquitlam, Calgary, Vancouver, Surrey, Victoria, Pitt Meadows, Edmonton, Coquitlam, Toronto, Delta, Langley, Port Coquitlam, Sidney, North Vancouver and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Coquitlam |
Internet | |
| Calgary |
Internet | |
| Vancouver |
Internet | |
| Surrey |
Total Blackout | |
| Calgary |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Jennifer Rowan
(@JenJRowan) reported
@RogersHelps Wow you finally reply after 12 hours. Internet came back around 140pm et. Thx so much for your “great” service.
-
Matt
(@Fear_the_Bruins) reported
My friend in Canada is having an issue with @Rogers... He had originally signed up to have talk and text to the US included on his plan...They didn't add it to his plan.
-
Sinwar
(@sinwar14) reported
@RogersHelps is there an internet issue in the Barrie area, having sporadic issues today.
-
Jeff Pearce
(@jeffpropulsion) reported
Wow, @Rogers, you supposedly spent a whole month working to "improve" service in my neighborhood and you managed to drop me during a Zoom conference twice. Gawd, you suck.
-
Rick 🇨🇦♊
(@BaldinoRick) reported
@RogersHelps why are you billing me for services I cancelled within three days of poor service? Can't get through to your customer service. Thank god I cancelled as services are terrible
-
Adrian Lischer
(@adrianlischer) reported
@Bell never experienced such a headache trying to signup as a new customer (porting my number from @Rogers) Literally spent 4 HOURS on calls and reps just blame the 'system'. Was adding a monthly mobility plan but now i'm even debating if I should even keep my home internet.
-
C Brian Blac
(@CBBlackadar) reported
@RogersHelps You do not need access to my account to suggest that rebooting is most frequent cause of problems. In DM @Rogershelps stated that malfunctioning splitters is most common cause of problems, & they need access to acct to test my splitter.
-
RADICALJAWZ THE SHARK ZOMBIE ❤️💜💙
(@RadicalJawz) reported
@Camer0ndraws @Rogers 11 times to get them to come fix my internet properly as well! Let em have it cam!
-
Jason Simpson
(@Jason_Simpson) reported
@Rogers is there a cellular issue in Oromocto New Brunswick? I can’t get anything to load on my phone, nor can my wife.
-
Holly
(@Hollyberry_86) reported
@RogersHelps waited 3 hours on the hold to get disconnected. 24 hrs on Twitter dm. 24hrs on rogers live chat help. Still no help. Been a Customer since 2004, just want to upgrade my phone and won't let me online. Keeps saying to contact Roger's 🙄 I just want help please
-
SentientCock
(@SentientCock) reported
@RogersBiz @Rogers please fix my internet I'm begging you I'm at the end of my ropes and I'm going insane
-
Scotfree_
(@Scotfree_1) reported
@MKhoromi @AnthonyLacavera @RogersBiz Ouch. Ohh, I remember those. If your unlocked phone is supported on their network check out Public Mobile -a Telus network subsidiary. Same national coverage area, unlimited Canada talk/txt/picture, 5 GB data at 4G speed. $40./mo.
-
Ohmsandy
(@Ohmsandy1) reported
@FidoSolutions My home internet is disconnecting rapidly from morning and un-useable trying to reach you guys but couldnt, kindly help in sending a technician please asap!! It all started when a @Rogers technician started fiddling my fibre optic box for my neighbors new con..
-
Cam
(@Camer0ndraws) reported
Hey @Rogers just wanted to let you know you have the worst customer service in the world. I pay for premium protection on my phone that currently has a cracked screen. Your options for replacement or repair are inconvenient to anyone who has a job. My repeated phone calls get me
-
B.P.L. PERSAUD
(@BPLPERSAUD) reported
@RogersBiz again! Second time today the service is gone while FIFA is on!!!
-
『Red.🌙』
(@RedVelvetNite) reported
@Camer0ndraws @Rogers For my service back. Just because I was with you for a month doesn't mean you were good. Constant extra fees. Slow increase in monthly plan. I started my plan at $58 and by the time I left it was $97, no communication. **** @Rogers
-
DillPockle
(@DillPockle) reported
@RogersHelps @Rogers The wait time for customer service is 2 hours! What kind of nonsense is this? And I haven't even been offered a callback option. Why can't I enter my phone number to be called back later? No DM. Just fix it
-
LallyA
(@LallyAd) reported
@RogersHelps Hi can someone please get back to me I’m having an issue with something
-
MoiraP🇨🇦🇬🇧
(@MoiraPotter11) reported
A 3 hour phone wait for customer service? Really @rogers?
-
Riversong 🇨🇦♉♿😷🐈⬛☕🏳️🌈
(@Lumeena) reported
@DianeD0118 @RogersHelps I used that option yesterday. The callback was 3 hrs later and the rep then passed me onto another dept where I was on hold for another 2hrs. Never did get through to someone and I gave up at 10:30pm. Their wait times and customer service is not great.
-
Michelle Mackenzie
(@MMackenzieTO) reported
Hey @Rogers - I have been on hold with your customer support line for more than an hour and a half. Is anyone answering your calls today?
-
Pipe Night Peter
(@PipeNightPeter) reported
@rogers please stop showing this “wrapped in red event commercial. Its terrible. I have killed all of my family members that use Rogers because of this commercial. Thank you- P N P
-
Scruffin
(@Scruffin_it) reported
@RogersBiz I went to a Rogers store but my account has a systemic error and I can't get any phone plans right now. When I try calling for support I get told there is technical difficulty and I get hanged up on while waiting. I want to upgrade my phone plan and device.
-
@DianeD0118@mstdn.social 🏃♀️ 🧘 🚴♀️ ⚾️ 💉💉💉
(@DianeD0118) reported
@Lumeena @RogersHelps Holy crap.
-
Kent Barrett
(@barrett_kent) reported
@RogersHelps tired of being promised credits for service outages & they never show up on bills. No one at Roger's seems to know what they are doing!!!!
-
Prasenajiit
(@prasenajiit) reported
@RogersHelps your customer support sucks. I spoke to multiple associates on chat. Invariably everyone takes ages to reply even a simple question. It’s frustrating to see this kind of response after finally getting connected to a human agent after several attempts.
-
rick casey
(@rickc565) reported
Once again @rogers provides no support and doesn’t answer the call - always on hold - time to move to another provider - looking for options in Perth ON
-
Ben
(@Sorghe) reported
@dondarlingSJ @Rogers Typical service level in any contact center used to be around 80% of calls answered in 20 seconds or less. Obviously not the case anymore.
-
Amad Raven
(@AmadRaven) reported
@rogers sucks. i've been in a cue for 54 mins. like, no indication of wait time, no choice for a call back, just the start of bad music. who's paying who here? seriously.
-
『Red.🌙』
(@RedVelvetNite) reported
@Camer0ndraws @Rogers A month it took for you that's to tell me my plan was canceled when I moved providers. A MONTH of wasting my own time calling, emailing, visiting stores to ensure you don't ******* with an extra bill (you still did) and have the AUDACITY to continue to call MY NEW PLAN to ask 1/2