Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Surrey, Toronto, Victoria, Guelph, Montréal, North Bay, Kitchener, St. John's, Oshawa, Edmonton, Cambridge, Markham, Longueuil, and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Wi-fi | 2 hours ago |
|
Surrey
|
Internet | 6 hours ago |
|
Toronto
|
Total Blackout | 7 hours ago |
|
Toronto
|
Internet | 8 hours ago |
|
Victoria
|
TV | 9 hours ago |
|
Guelph
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
absolutelyEpic137 🐝 (@totallyEpic137) reported@RogersHelps That has been tried but I’m still getting calls. The request “Remove my number from your list” has NEVER worked for me for ANYONE trying to sell me something. Quit calling me.
-
TimeTraveleRuss (@Noeticwanderer) reported@RogersHelps Calling again. I did end my account with Roger's last August... an account I had since 1987 when I got my first mobile phone. After 38 years of being a loyal Roger's customer I finally had enough and have transferred my number to a new service provider.
-
michael squires 𝕏 (@michael12659502) reported@Rogers what should i do? stay or leave? i drove 40km today. ive been having issues with my phone and wanted to upgrade. i verified they had in stock and went. was greeted by a less than motivated woman who turned me around, said it’s better to do it online. i left with nothing
-
❀ Mark ✿ (@GreenPixelField) reported@Rogers I promise you I'll never get your services. You have some of the rudest salespeople I have ever experienced. All so damn pushy and rude. How is mocking me supposed to be a sales tactic? It could actually be the best price locally (though I severely doubt it) and I won't
-
Sameera (@Empress_Sameera) reported@Rogers is such bull ****.. DO NOT SIGN WITH ROGERS OR RENEW YOUR CONTRACT. WORST COMPANY EVER!!! #CROOKS NO LOYALTY
-
RLP🇨🇦 ☮️🌻🇺🇦 #istandwithdrs #istandwithnurses (@rosie744) reported@RogersHelps why cant i send pictures, gifs i can send some to pol not on rogers network but not to other rogers users.
-
The Toilet Trader 💙 (@SWSniper07) reported@RogersHelps It was cancelled oct 12. My numbers were ported to bell then every month after i kept being charged for 2 lines.I called in November to cancel the account. They never did as well left the lines going and kept charging me. Go into account you can see the lines have never been used
-
BatmanAndRobert (@MacDoug1) reported@RogersHelps I've tried that. It doesn't work. I was able to get cable using my Bell wifi, but it doesn't register as connected with Rogers service. To the point they "canceled" my service in March, but they still billed me in April. and then billed me this month for "non-returned equipment".
-
AP (@ap210) reported@RogersHelps Very helpful - I already held for over 2 hours only for the agent to not fix the matter, despite assuring me it was fixed. Then I waited for 2 hours for chat support online only to be cut off. Loyal customer since 2000 and have 5 lines. But I’m done with this.
-
MM (@mmahajan2019) reported@Rogers Your customer service has gone downhill and bricking the worst in Canada. I have been trying to place a move request but multiple 1 hour long calls and holds I am giving up. Looks like I need to go to someone else
-
Timsbitz.com (@gladman) reported. @RogersHelps it's been two weeks and I still can't download my credit card statement. When are you going to fix this?
-
Bianca 🌻 (@SnoringMoose) reported@RogersHelps I said I need the new xfinity, as that was what i was told, not that I have to change all packages. Next round with customer care.
-
Storm Silvawalker 🇨🇦 (@StormSilvawalk1) reportedJust tried using @Rogers @Starlink for texting in Gatineau Park where cell signal drops out but got nothing. The cell signal dropped as expected but there was no satellite connection for SMS. Is this area not in service due to traffic or something? Pretty disappointed.
-
telasalfonso (@tuputocreador) reported@RogersHelps Nothing happened, I didn't get my problem solved I lost my patience.
-
Lori Sirianni 🇨🇦 (@4AnimalLife) reportedWhen I was out tonight my cell must've been jostled—got home & internet access was disconnected. Called @Rogers for tech service. Spent 51 mins on hold, gave up, called back, waited another 44 mins. WASTE OF MY TIME. Inexcusable lack of tech service due to Rogers' mass layoffs.
-
Danny Galea (@dannygalea99) reported@ShamsCharania @Rogers owners of the Raptors should never be forgiven for letting Masai go.
-
Sean (@Steve9zzj) reported@RogersHelps @Rogers why does support get worse and worse but prices go up and up - on hold with tech support 55 MINS and counting! Frustrating
-
e-Kingcorey97 (@LeafsandJays97) reported@DaleDisill @MapleLeafs @Rogers That's never gonna happen and as I said they don't give a **** what you have to say about them
-
Mr. Gitz (@MrGitz) reported@RogersHelps Nope. And eventually this is going to cause me a major problem when I have to sign in to a service like Crave on my TV. I’ve tried 3 seperate browsers(safari, chrome, Firefox). Tried a different device & even a different network(reg home internet & 5G cellular)
-
DARSHAN AILANI (@AilaniDarshan) reported@RogersHelps Even after discussing this at length, I’m having to argue with your team in DMs and they are not honouring what was mentioned in above msg and I’m being asked to pay the entire bill. Please let me know if you can help
-
logan (@loosenedspirit) reported@RogersHelps > once you are speaking with them what happened to support on social media?
-
Ruke (@Ruke_Reigns) reportedChatr data service is down @Rogers wats up pls
-
Josh (@Goatzel) reported@RogersHelps We’ve had the account for almost 5 years. We moved 2 weeks ago. And the issue started. Seems to be when they changed our address.
-
SMB🇨🇦 (@boomrs) reported@Rogers I recently upgraded my plan, and now can’t access subscriptions through Roger’s due to what you are telling me is a software glitch and there is no work around. I have spent hours with your help desk! Anyone else??
-
Zeus (@zeus__1334) reported@RogersHelps "You won't believe it, but I'm talking about my 5G+ mobile data. I have full bars, but the speed is abysmal; videos keep buffering and won't even play. The connection in the Stockyard area is just terrible."
-
Brian Kusiewicz (@BKOttawa) reported@RogersHelps It was tied to canceling internet and TV services. Charging $745.80 after 20+ years as a customer feels excessive, especially when competitors cap these fees far lower. I’m asking Rogers to review this situation and provide a fair resolution for a long-time customer.
-
nooneofsignificance (@hofmiller_) reported@RogersHelps Why is the internet cable service down at 3:06 am every morning in Thornhill. Please investigate, and reply back with facts.
-
Gerald Dabbles (@dabblebutz) reported@Rogers when are you going to support RCS encryption between iPhones and androids?
-
Dman (@mcmanus17) reported@RogersHelps @EMSIJason I was having the same issue and it was my Xfinity tv box.
-
Tracy 🇨🇦 (@TisforTracy) reported@MapleLeafs @Rogers I feel sorry for all the fans. It’s like MLSE is purposely trying to fail as spectacularly as they can.