Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• Wi-fi (13%)
• TV (10%)
• Phone (9%)
• Total Blackout (6%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Montréal, Surrey, Vancouver, Mississauga, New Tecumseth, Kitchener, Barrie, Ottawa, Bayham, Kelowna, Calgary, Brampton, Waterloo, and Markham.

City	Problem Type	Report Time
Toronto	Internet	19 minutes ago
Montréal	Internet	3 hours ago
Surrey	Internet	4 hours ago
Vancouver	Internet	4 hours ago
Vancouver	Internet	4 hours ago
Surrey	Internet	6 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  frogy (@CrippledY) reported 28 seconds ago

  Stop sending me pass due bill payments I am only paying @Rogers cause I have to and pay for my subscriptions but after that no one is getting a dime out of me keep these games up and I’m go to Somalia to rot away I will keep giving u sauce and watch u **** it up dummy

• 
  Sarah Norton (@JediCowgirl) reported 1 minute ago

  @RogersHelps #Calgary, AB, Beltline internet has been down for hours. What's the #status?

• 
  Robert Dobalina (@VickVinegar007) reported 7 minutes ago

  @1987boy25 @AustonStachews @Rogers The market sets the price. If those don’t sell they’ll lower them. The problem is the people buying them

• 
  @HolyDegenerate (@RandySaretzky) reported 12 minutes ago

  @Rogers I had my phone on roaming for 2 days and my bill was a 1000 dollars!!!!! I have had enough of this cell company! I’m in Thailand and need support now

• 
  Jenny Muzik (@jennysmuzik) reported 15 minutes ago

  Dealing with you is soo frustrating! Got new packages that are all mixed up creating errors in billing. Phone lines or chat takes hours! How is this considered customer service. Not all things can be self serve!!! Hire up! @Rogers

• 
  Cameron (@Cameron_wx) reported 21 minutes ago

  @RogersHelps How are you confident the FOURTH technician sent will resolve this when he first three could not? They said it was a line issue that needs to be fixed but rogers won't book a person to bury a new line. And what do I do about no internet all weekend? What reimbursement will I get?

• 
  Vicky Baum (@vickyrobinbaum) reported 21 minutes ago

  @Rogers-My Mom is upset as she waited 37 minutes to find out what channel the ladies US Open tennis is on. Nobody answered. This is entertainment for her. We had a Rogers outage for a full day last week-Internet, cable, phone; the guide button hasn't worked since. Pls help.

• 
  🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported 22 minutes ago

  Almost 2 hours and no real resolution. I. HATE. @Rogers.

• 
  OJE (@odugwamen20) reported 23 minutes ago

  @RogersHelps Estimated resolution time for the outage?

• 
  John Valdellone (@JohnSavageDJS) reported 23 minutes ago

  @RealDonBradshaw @Rogers Gimenez is probably feeling better today that's why they sent Davis back down.He's not starting but if needed he can come in late in the game

• 
  🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported 27 minutes ago

  Thank you to Zara at @Rogers management office. I feel like she gets the problem and has escalated it urgently to fix it. 🙏🙏🙏 I'm right.

• 
  Karen (@karenfamily1) reported 29 minutes ago

  @Rogers @Rogers your customer service is poor. I have been calling for a few days, with the same response, that you are overwhelmed with calls….I went into the kiosk. They gave me a different number to call. They said the couldn’t help me. Very frustrating overwhelming.😮‍💨

• 
  E.C.Yoho-Author (@ECYoho) reported 32 minutes ago

  @NicoletteFuller @Rogers My mom had Telus for a bit had the same sort of issue. Think she went to telus and talked to them about going to the US go visit me, i will ask her and let you know. Her bill wasn't much if anything due to wifi everywhere

• 
  Donna (@iCruiseify) reported 39 minutes ago

  @RogersHelps Internet service has been on & off, mostly off all day in Dorchester, ON #stilloff

• 
  Leafs Fan (@1967leafs1967) reported 43 minutes ago

  Hey @Rogers, I get a call from your people almost literally every day. Without fail. I’ve tried asking them to take me off their list but they don’t care. I can tell you that you can offer me free services and I wouldn’t sign up with you ******* just for the way you harass me.

• 
  Geoff aka Holdfast043 (@GeoffdBarrett) reported 43 minutes ago

  @RogersHelps Sent. I would also love to know if there’s somebody who could actually help me or if I should continue my conversation with other companies.

• 
  Shannon Boschy: Candidate for School Trustee OCDSB (@ShannonBDouglas) reported 44 minutes ago

  @georganneb @Rogers Oh, but when you’re no longer a customer they will call you endlessly with offers, sometimes I’ll get three calls in a hour. @rogers ignores CASL laws and refuses to take me off their unsolicited phone call lists. No matter how many times I ask to be taken off their list, they keep calling. If you ask to speak with a supervisor, their telemarketers, like Peter from Mumbai, just hang up.

• 
  Kanav Mehta (@KanavMehta7) reported 47 minutes ago

  @RogersHelps @Rogers Time to involve CRTC again! Internet down since midnight. No outage alert. Phone call not going through. Outage map down. LOL What a joke of a company!!

• 
  Anne Marie Quinn (@ANNEQUINN) reported 48 minutes ago

  @RogersHelps @bpelman Your ETA for service to be restored was 11:00 pm for most of the day but then updated to 6:00 pm. Since then it has added an hour at the top of each hour and we’re back to 11:00 pm. Is this actively being worked on?

• 
  Toronto Guy (@doubledouble416) reported 48 minutes ago

  @RogersHelps Was able to reach out to them; their/your offer is higher than what Bell gave me (and you don't offer/allow home phone service if I don't take the full package, including tv; which i don't need/want)

• 
  Daisy E. Birch (@DaisyBirch59) reported 49 minutes ago

  So I was part of internet outage that affected parts of Ottawa. @Rogers claimed the outage was due to vandalism. I called the Rogers 800 number and was greeted by an AI chatbot. Rogers has laid off 900-1000 employees and are now using AI. Not cool.

• 
  @HolyDegenerate (@RandySaretzky) reported 50 minutes ago

  @RogersHelps @outnaboutlizzoc I’m on hold to cancel EVERYTHING. On hold yesterday for 2 hours. Iv had it with the horrible customer service and over charging

• 
  Ms. Nthusi (@KokiBetty) reported 51 minutes ago

  @RogersHelps Hi, we’ve been without Wi-Fi since this morning, and it has now been several hours without service. Could you please confirm the current status of the outage in my area and provide an estimated time for when service will be restored? Davenport and Dufferin area

• 
  Mitchell Tremblay (@ODSPoor) reported 52 minutes ago

  @OntarioFrugal @RogersHelps Thanks but Rogers won't help me, I owe from decades ago when I became homeless and their cable box was lost. I think chatr or fizz prepaid is my best option... My credit score is the worst it can be. Thank you tho.

• 
  BookmarkMiner (@BookmarkMiner) reported 53 minutes ago

  @Rogers support is ******* atrocious

• 
  joe faddoul (@joefaddoul7) reported 53 minutes ago

  @Rogers @DirkSwagger I would love to get some support also. How does one actually achieve this with your company?

• 
  Abdelrhman Shoieb (@AbdelrhmanShoi1) reported 55 minutes ago

  @RogersHelps This number is not picking up with me as am outside Canada and the one for international calls no one is responding and I need to contact customer services to stop my mobile line as it is charging on me new bills every month and your app and website are not helpful

• 
  djlennywhelan (@djlennywhelan) reported 56 minutes ago

  @RogersHelps Bull! The call cuts off after 2 hours, and I’m Not starting again. Either someone contacts me for a service appt, or I’m returning every piece of your ****** equipment to one of your useless outlets

• 
  Abdelrhman Shoieb (@AbdelrhmanShoi1) reported 56 minutes ago

  @RogersHelps @Rogers OK I called this number many time and just hold me on waiting and then call ended without any help

• 
  frogy (@CrippledY) reported 58 minutes ago

  Never mind they are just tricking me @Rogers go **** urself I will stop paying this bill I bet I can get a Somalian line that lasts. Nah I’m playing I owe u 286 hahaha I’m just a **** head man I can’t help it