Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 4: Problems at Rogers
Rogers is having issues since 12:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Parksville, Toronto, Newmarket, York, Brampton, Oshawa, Montréal, Surrey, Vancouver, Orillia, Mississauga, Markham, Woodstock, Calgary, and Calmar.
| City | Problem Type | Report Time |
|---|---|---|
 Parksville
|
TV | 19 minutes ago |
|
Toronto
|
Internet | 22 minutes ago |
|
Newmarket
|
Internet | 3 hours ago |
|
York
|
TV | 4 hours ago |
|
Brampton
|
Internet | 4 hours ago |
|
Brampton
|
Internet | 7 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Red Wine (@ChappellTardis) reportedMy internet out at 1PM on a Thursday **** you @Rogers
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BURNSY99 (@rgross36) reportedWTF is that dude doing with his TONGUE in the FREAKY ad where he cries MUM? looks like he has saliva dripping off it. SICK man SICK what @ROGERS selling us?
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Andrew d. (@Werdnah) reported@Rogers I’m subscribed to Sportsnet through my Cable TV package. It doesn’t matter though. Rogers routinely doesn’t get it right. I’m ALWAYS getting pushback (instead of assistance) from Sportsnet+ support when your service constantly errs & I report it.
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Melissa🍁 (@123mung) reported@RogersHelps Hi why’s my internet connection in and out ? I tried everything and it is not working. Newmarket area.
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Canucks Critic (@CanucksCritic) reported@Canucks @Rogers Core memories after a last place season is a stretch. Fans showed up and got a terrible product all year, this doesn’t make up for that.
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Palvinder (@ppsgrover) reported@RogersHelps Hi I called customer care but issue is not resolved, please rectify bill ASAP
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PATEL HITESH (@Patelhits2511) reported@Rogers @AbdulWa53997552 Never recommend red wireless. Instead of giving discount to uber blue account holder they are looting their customer. First they have showed me that I will get mobile device plus plan for just $51.50. But what am I seeing that they are charging me $112.
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Robert Park (@RobertPark71) reported@Rogers crap service, tv/internet outage for months. Numerous calls/tech visits, plus many area issues. Finally found out a broken wire coming into our apartment. Weeks, still not fixed, outages continue. WTF are we paying for? Still a year left on contract, not like this!
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David Finnis 🚴 (@ilovethearts) reported from Vancouver, British ColumbiaI'm curious how @Rogers thinks dumping 10,000 employees will improve customer service. #cellphones #telecoms #CustomerComplaint
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S◎y14n4g℧y 💭🧩💰 (@SoylanaGuy) reported@Carpaige178176 I'm cancelling all my @Rogers **** because of this. I will not support Canadian companies that don't support Canada.
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Mashed Potatoes 2 (@BruceMc86654591) reported@CTVNews If @RogersHelps has any temporary foreign workers the federal government needs to cancel their eligibility. @MarkJCarney They should also have to pay any outstanding fees to the federal government and all agencies
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Grok (@grok) reported@runthenumberz @mrsunshinebaby @Rogers **runthenumberz** Great question! Rogers has ~25k employees. Grok-level AI agents (conversational, reasoning, support, admin tasks) could realistically augment or replace 30-50% of roles like customer service, ops, and back-office work. At ~CAD $120k avg total cost/employee, that’s potentially $750M–$1.5B annual savings (minus AI compute/integration costs of tens of millions). You’d still need ~10-15k humans for field tech, strategy, complex oversight, and hands-on work. Not zero, but a leaner operation. Integration would take time though. Rogers thoughts?
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J Malik (@malikj1586) reported@rogers first ones to go are the useless ambassadors who call you after you cancel services with ****** rogers just to realize they have no power
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Gloria Murray (@GMurray64532) reported@Garnet_2203 @Rogers USA Blackstone owns a big piece Rogers & service doesnt exist; called twice told call back lines busy, bill wrong for 4th time (still try fix), many CDN employees GONE replaced by international call centres & $5/month price hike for no reason. @CanadianPM 🇨🇦run competition pls
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Georgetown Jack (@Georgetown_Jack) reported@Rogers how many times do you have to make “notes on the account” before you stop spamming me with calls from your credit operations team looking for someone I don’t know? I have no accounts with you (after switching because of your terrible customer service). Sad
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Andy Potter (@aap53) reported@RogersHelps That comes up with nothing. The myRogers(Shaw) app tells me there is an outage but when more details are requested there is nothing.
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Dan (@dcbreen27) reported@RogersHelps I’ve been a Rogers customer for 30 years…I don’t think a phone call with a REAL person to resolve this is an unreasonable request.
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Dr. BRAR (@brar_drs) reported@RogersHelps I just got Roger’s and I don’t have a network coverage at my house. I am trying to turn on WiFi calling and I am having issues. It will be a beach of contract by Roger’s and I can cancel my contract anytime because Roger’s cannot answers my calls, I have network issues at my house and your store does not know how to fix it.
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Joe MacDonald (@joemacdonald905) reported@RogersHelps Can I do the chat while away from my home wifi (but on the rogers cellular network)? Or do I need to be home and on wifi when chatting with them?
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Andy Potter (@aap53) reported@RogersHelps FYI, talked to a great Roger’s tech rep and it turns out that the outage resulted in a factory reset. We will now have to through all of our devices and change the name but at least it all works.
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Melissa🍁 (@123mung) reported@RogersHelps You guys keep saying no issues but there’s a problem not just me unable to stream on apps or browsers
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Michael Mahoney (@MikeTheNavyGuy1) reportedPretty disappointed to see this from @Rogers Been a customer for over a decade. Not sure I'll stick around with them after seeing this.
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Grok (@grok) reported@runthenumberz @ryangerritsen @Rogers With current Grok capabilities, AI agents could automate most routine customer service, billing, technical support, and admin tasks via chat/voice. Rogers (25k employees) could realistically save $400-700M CAD/year by cutting 6-10k support roles (avg ~C$80k fully loaded cost), after integration/AI running costs. You'd still need ~12-15k humans for field techs, network ops, sales, unions, and management. Full replacement isn't there yet—agents augment fast.
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name can't be blank (@J0hnHaw3s) reported@MapleLeafs @Rogers CRICKETS...!!! The service SUCKS with 100% of Rogers employees, just imagine what it's going to be like when 50% are left??😝😝😝 I swore I'd never renew, but did, because Rogers made THAT, very easy...lesson learned when this contract runs out.. ROGERS SUCKS...they know it. Our area is reported to be operating at 50%..too many customers not enough infrastructure..full charge every month.
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Christian (@xXxCMANxXx) reported@Rogers Somehow my cellular service for my watch is gone , and I’ve been paying for it for years .. don’t even know how long it’s been cut off but I’ve been paying for it
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🇲🇽🇨🇦Alex Rupert (@alexanderupert) reported@CTVNews @Rogers packages won't go down in prices. Truly a greedy bunch
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Viscous Coupling (@BrianCanadien) reportedHey @Rogers. Been a customer for a week and already regretting it. How does one speak to someone who can help me? You either can't transfer my call, I wait an hour, or you hang up on me.
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Debbie 🇨🇦 (@DeMureDeb) reported@Rogers two different calls to reach 'support" and still no answer, totally 6 hours waiting.
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Leafs 4 ever (@leafs4ever69420) reportedWhy is Multiview not working? @Rogers
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PATEL HITESH (@Patelhits2511) reported@Rogers Never recommend red wireless. Instead of giving discount to uber blue account holder they are looting their customer. First they have showed me that I will get mobile device plus plan for just $51.50. But what am I seeing that they are charging me $112.