Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Brandon, Montréal, Toronto, Calgary, Kitchener, Dartmouth, Surrey, Ottawa, London, Mississauga, Campbell River, Woodstock, Havre-Saint-Pierre, and Vaughan.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 6 hours ago |
|
Brandon
|
Internet | 7 hours ago |
|
Vancouver
|
Internet | 9 hours ago |
|
Montréal
|
Internet | 9 hours ago |
|
Toronto
|
Internet | 10 hours ago |
|
Toronto
|
Internet | 11 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Noor Osman (@Nurr_Osman) reported@RogersHelps I’m calling this line for 6 months and no one picks! So basically, i can’t cancel this damn line.
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tru'dat (@trudat2020) reported@alancross @Rogers Not to mention Rogers had an unacknowledged service outage in the GTA. Lots of calls dropping or data simply not working. All on Monday afternoon... but "no outage in your area". BS.
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Catie (@Kevinhind6) reported@SnappingNeuron @alancross @Rogers For sure Third world customer service Their world transportation Third world health care wait time First world taxes
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Medeiros M (@Medeiro34452245) reported@RogersHelps Everything is fine, it's your techs who don't know if they are doing, I live in the car Longwood area nothing wrong with the building it has something to do with your network, if you don't fix it soon I am cancelling rogers and going with bell
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Jon Russell (@jonruss58570719) reported@RogersHelps This was solved today by the Rogers team - and with awesome service. I would suggest a greater number of tech reps between 9pm and midnight - I spent 2.5 hrs waiting and got nothing.
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Jim (@italianshlong) reported@alancross @Rogers Their customer service is awful. They are lucky Canada lets them run a monopoly.
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Fresher (@FresherLT) reported@RogersHelps @RogersHelps what was the issue???
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Shawna R (@shawna_r80) reported@RogersHelps SMS messaging not working since I changed my plan on May 30.
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Jaskaran Singh (@jzsingh91) reported@Rogers your customer service is broken. I have spent hours trying to get hold of someone on a call to set up an internet move request but nothing — every call disconnected. Filled your callback form after a chat. Nothing. Do customers have to tweet at you to get help?
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kenny (@kndalglish) reported@alancross @Rogers I feel you lol I am a new rogers customer and ordered Roger’s for the place I am moving into. I ordered it in early July for an August move in date. I got a bill already lol for a service I havnt even used yet. Apparently it’s Roger’s practice to bill from order date.
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Medeiros M (@Medeiro34452245) reported@RogersHelps I robot my tv box I reboot my wireless box and message keeps showing up, also on Thursday morning there was no rogers services for half the morning I ok only got my services back about 11:45 it was completely down
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GodWins (@WasanJajouPart2) reportedTwice I tried to post an issue with @Rogers and despite receiving a message that my post went through, it's not there🤔
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ridi (@riditweets) reported@RogersHelps you never have any live agents available calling. You’ve raised my bill twice in the past year while providing horrible customer support and calls not getting through constantly.
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𝓩𝓪𝓲𝓷𝓪𝓫 (@mindofzaii) reportedLeave it to @Rogers to have the absolute worst internet service and then have the audacity to have even crappier customer service…2 days now with no internet connection and no one can give me a straight answer after being on hold for 2+ hours today
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Harriet 🦋 (@longlivetay_) reported@Rogers @RogersHelps been trying to get tech support to help me since 6pm. What gives? Haven’t been able to talk to an agent all day
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Dave (@Goodwaaan) reportedWhat is the next step to resolve an issue @Rogers ? I literally cant even get on hold in your queue . Is the next step filing a complaint with the CRTC ?
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JQP (@JohnQPublic100) reported@Rogers I just got hung up on while trying to buy from you. Not "stay on hold" or "we're going to call you back" which is the nice new thing companies with real customer service do. Just "we're busy. Call back later." Must be nice to have that much business. @Bell are you busy?
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Jaskaran Singh (@jzsingh91) reported@RogersHelps @Rogers Don’t you think I have tried calling the move department a few times! Tagging you on socials is the last thing I wanted to do. What is your policy if the new address is non-serviceable and the customer has an existing contract with rogers?
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Your choice may not be mine & that's ok! 💙💚🌬 (@jmw52) reported@RogersHelps Again I am not a tech person or tech support I have no idea what the equipment is you've provided me with. Pretty sure the little pucks or receivers or whatever they are or just connected HDMI and then a small pin for power
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James Hughes (@JHughes681) reported@MartyYork This should seal Popkins and John Schneider’s fate. Fans who went to today’s game should be demanding refunds. @Rogers should have to pay for this FAILURE. Sponsors seriously need to pull out and stop their financial support. @EdwardSRogers needs to feel some real pain.
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Expos4ever (@Expos4ever10) reported@xeno611026 @bnicholsonsmith So ******* stupid. Bo walks for nothing & end up paying Vlad double what they could have signed him for if they paid him in 2021…meanwhile, @rogers has jacked up prices on everything to pay for it & the team will finish last 2 of last 3 seasons. Ridiculous! Payroll over $300m!
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Shawna R (@shawna_r80) reported@kate1woods @Rogers Just waited 2 hours to have Yassine misunderstand my issue and when I tried to correct her say it was outside her scope and end the chat. Good to know tech support is so caring and useful.
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Michael 🇨🇦 (@mulldra) reported@alancross @Rogers They absolutely have the worst customer service.
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BJ (@B_J_56) reported@RogersHelps internet outage in Calgary?
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DWhite. (@DWhiteBC) reported@RogersHelps @Rogers internet not working!!!!! What is on now?!?! My modern is bleeking orange and it was fine 20 minutes ago!
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Fouchii Banks (@FouchiiB) reported@TorontoStar The most Hyped team of all time.. all this so @Rogers can fix and scam the fans of these ridiculous prices..
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BrianM (@briangm11) reported@globeandmail And the @BlueJays lose again, big surprise. And shut out, too! What a bad team this is this year. But once again, all the tickets were sold, so @Rogers will be laughing all the way to the bank!
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BrianM (@briangm11) reported@ShiDavidi And the @BlueJays lose again, big surprise. And shut out, too! What a bad team this is this year. But once again, all the tickets were sold, so @Rogers will be laughing all the way to the bank!
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MH (@Ms01251977) reported@RogersHelps Do you have service reps calling and offering discounts? I got a call from 416 532-4106
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Canada Has What The World Wants 🥴🙄😂🤣💀51🇺🇸! (@mike00617140414) reportedWant a star link phone! **** all these mother *******! My goal is to ensure a mass @Rogers @Bell your companies deserve to fail and the public hates u foe sitting by while all those bills went thru! U guys are so ****** up and we r getting u back