Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• Wi-fi (12%)
• TV (12%)
• Phone (8%)
• Total Blackout (6%)
• E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Calgary, Montréal, Kelowna, Vancouver, Edmonton, Mississauga, Parksville, Guelph, Nepean, Nelson, Kamloops, Maple Ridge, Moncton, and Hamilton.

City	Problem Type	Report Time
Toronto	Phone	4 hours ago
Calgary	Wi-fi	5 hours ago
Montréal	Internet	7 hours ago
Kelowna	Internet	7 hours ago
Calgary	TV	7 hours ago
Vancouver	Internet	8 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marie Skura (@skura_marie) reported 5 minutes ago

  @gerardokeefe @MichelleRempel @Rogers How do you figure the Cobservatives had '10 years' to fix? The libyhave been in power since 2015?

• 
  Hafeez Noorani (@feezy_does_it) reported 5 minutes ago

  @RogersHelps I'm now on hold on chat for 2 hrs to get a SIM card activated. It's a biz account. I don't have the old sim and the self service won't work without the old sim. This after 3 to 4 calls just to get a phone shipped to our new hire.

• 
  twigbot (@EricTwigbot) reported 5 minutes ago

  @Rogers I've never hated a decision more in my life u have ruined my morning routine. I hope who ever made this call about @Sportsnet650 dies a slow painful death . @Canucks you should make a statement show u actually care about your fans the die hard fans listen to 650

• 
  🇨🇦🌻🤔🌈 (@MgtmMoisan) reported 12 minutes ago

  @wyattd09 @TELUS @Rogers Good luck. Since having Optuc installed, I've had nothing but trouble. Getting support takes days out of your life.

• 
  Rob Taylor🇨🇦 (@Hossco75) reported 13 minutes ago

  @Rogers as soon as my contract is done I will never deal with you again over your treatment of the radio stations like @Sportsnet960 discussed

• 
  🇨🇦Matt Dungey🇨🇦 (@MattDungey) reported 13 minutes ago

  If I haven’t told @Rogers to go **** themselves today , now would be a good time

• 
  Suleiman Damji (@SullyCanuck87) reported 15 minutes ago

  @DAVlDSON @Sportsnet @Rogers **** Rogers

• 
  Kelly (@AlbertanKelly) reported 15 minutes ago

  Any other downtown #yeg having internet issues with Rogers (with Shaw)? So annoying @Rogers.

• 
  Dysfunction Al (@Dysfunctiontime) reported 21 minutes ago

  @LesMoore5 @MichelleRempel @Rogers Poor sound quality with large service gaps depending on weather and geography doesn’t strike me as perfectly designed.

• 
  BrodiΞ 🍁 (@6crewup) reported 22 minutes ago

  Stupid money hungry pigs in suits @Rogers

• 
  Jeff Noble🍎🇨🇦 (@JeffJTMCGA) reported 23 minutes ago

  @gerardokeefe @MichelleRempel @Rogers You win the "Retard Comment Of The Day" award, Gerard. The prize is a jar of nuts. Unfortunately, there are no instructions on how to remove the lid, so it would be of no benefit to you.

• 
  deccmate (@DeccMatebuddy) reported 24 minutes ago

  @MichelleRempel @Rogers Rogers sucks.

• 
  Kimberly Y (@chubberly16) reported 29 minutes ago

  @Rogers ****** hate you guys!! All you do is buy out smaller businesses, limit competition, lay off people, shutter radio stations, limit service and raise prices! Greedy ********!

• 
  Deb (@Deblet1) reported 31 minutes ago

  @RogersHelps The one through app the help one that clearly states to contact them if you are not getting any resolutions

• 
  Skip Scamper (@SkipScamper) reported 31 minutes ago

  @Rogers @LoblawsON I thought Galen Weston was a greedy *******. The entire Rogers family have proven that they are greedier ********. Time to cancel my internet.

• 
  Erin Madden (@ErinMaddenYWG) reported 31 minutes ago

  @RogersHelps @RogersHelps - need resolution on this in the next hour or you’ve lost customers who have been with you for over two decades.

• 
  Chris (@stevkev1701) reported 32 minutes ago

  @JordanSpinks42 @Rogers Bell was no better 5 years ago. That leaves Telus, and their customer service sucks

• 
  SlightlyStupid (@SlightlyStupi10) reported 37 minutes ago

  @broseke @MichelleRempel @Rogers Yes, the economy is so bad that Rogers had to fire those people to stay afloat. We see layoffs from Bell and Roger's regardless of the state of the economy. It'll get worse as they make use of Ai to further pad their profit margins. Don't make excuses for these companies.

• 
  Tanyassm (@tanyalsweet) reported 43 minutes ago

  @RogersHelps @rogers clearly you can’t read! I have to use my @Starlink to call. I want someone to answer you DAMN PHONE!! I’M STILL ON HOLD FOR CUSTOMER SERVICE!! I’M WELL OVER 2HOURS!!

• 
  Tanyassm (@tanyalsweet) reported 44 minutes ago

  @RogersHelps @Rogers READ THE MESSAGE BEFORE YOU RESPOND 🤬 🤬 TECH Transferred me to customer service for a credit for the week AND I’VE BEEN ON HOLD FOR OVER 2HOURS!!! 🤬

• 
  NONE OF YOUR BUSINESS 🇿🇦 🇨🇦 🇵🇸 (@afterthesunsets) reported 49 minutes ago

  @Tammeh69 @RobTheHockeyGuy @Rogers You're too late, but never too late.

• 
  Dave Patel (@evadletap) reported 50 minutes ago

  @Dysfunctiontime @MichelleRempel @Rogers I can tell who is an ignorant young **** due to their inability to acknowledge they were caught in a lie. I stream everything, too, but I don't **** on the invention that came before and still serves a purpose for the older generations. Get some manners little boy.

• 
  Kevin Green (@greener_k) reported 50 minutes ago

  @SadClubCommish You guys really are the best and will sorely be missed….for now. I will be eagerly awaiting your return in whatever form that is….in the process of cancelling my @Rogers cable service.

• 
  Stallman89 (@Stallman1989) reported 51 minutes ago

  @calgarysun Cancel @Rogers. Joke of an organization

• 
  Mo (@___MSF) reported 56 minutes ago

  @Rogers is actually the worst!!!! They don’t help you with anything at all

• 
  Lyle Chausse (@rockerdad) reported 58 minutes ago

  @keithbaldrey Horrible And the optics of @Rogers announcement yesterday. “We are acquiring, MLSE for a purchase price at approximately $4 billion“ Meanwhile, they shut down everything else so that we can save a dollar here and a dollar there and funnel it all into a losing hockey franchise.

• 
  Erin Madden (@ErinMaddenYWG) reported 58 minutes ago

  @RogersHelps - need help asap. Can’t get thru by phone. House was supposed to be set up yesterday and we have contractors who need internet for setup.

• 
  MissMaple🇨🇦🍁🇺🇸 (@MissMapleCda) reported 1 hour ago

  @RogersHelps Two nights in a row I had no internet over TV. Why is my bill so high if you can't provide reliable service. The first night was hours and last night was all night. I'm going to switch to Bell because these happens too often. 😡

• 
  Chris_AyresSRY (@ayressry) reported 1 hour ago

  Still can't believe that 650 is gone. At least when 1040 left I could just migrate to 650. They were a dailly part of my life and my source of decompression on the drive home from work. This hits like a huge personal loss. **** you @Rogers and **** you @Sportsnet

• 
  Em (@moonlitnachos) reported 1 hour ago

  @RogersHelps Hi Eric. I spoke with two different Technical Support reps and both told me they could not help me because I wasn’t a customer. I have already been on hold for 2.5 hours, I am not calling back to wait on hold again. If someone can contact me, I will speak to them.