Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Calgary, Vernon, Nepean, Vancouver, Brantford, Orillia, Midland, Mississauga, Langley, Stratford, London, Edmonton, North York, and Collingwood.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 13 minutes ago |
|
Toronto
|
Internet | 28 minutes ago |
|
Calgary
|
Wi-fi | 42 minutes ago |
|
Vernon
|
Phone | 2 hours ago |
|
Nepean
|
Internet | 4 hours ago |
|
Vancouver
|
Internet | 12 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
TML Bro (@1987boy25) reported@Cheeko905 Its gonna be worst thanks to the new 100% owner of MLSE @rogers
-
Jason Seets (@jseets8) reported@Rogers your new AI phone service SUCKS and I will never use it. Bring back the old service that allows me to pay the bill without having to give you my voice. #sayNOtoAI
-
@HolyDegenerate (@RandySaretzky) reported@RogersHelps @outnaboutlizzoc I’m on hold to cancel EVERYTHING. On hold yesterday for 2 hours. Iv had it with the horrible customer service and over charging
-
CanadaSam53 (@canadasam53) reportedHey @RogersHelps why can’t I get home security technical support? I keep getting general tech support or wireless and I’ve been waiting over 90 minutes! Is there a direct line I can call?
-
Carrie Longbottom (@csboucher78) reported@RogersHelps This is email from my phone. Works on browsers. All my other emails work. I just can’t send from Shaw says out going server repair. I even reset my password thinking it would help. I do not want to have to delete my account and re add I have a Shaw email - customer & mobile
-
˚˚˚˚˚˚˚˚˚˚ (@anti_occult_ont) reported@Rogers Trying to access my online account. Verification codes are not being sent to my email address. Locked out of account for now. Thank you so much for your top-notch service.
-
Lisa 🇨🇦 (@LeezerShort) reportedSome things never change. On hold with @RogersHelps for an hour and 16 mins. They promise I’m important.
-
Boris Slobodin (@bslobodin) reported@kovyrin @RogersHelps oh lord, yea. i switched 3 lines and 2 apple watches to bell few months ago after i couldn't get anyone to fix cellular on a replacement apple watch. literally hours and store visit wasted. awful service. non existent support.
-
@HolyDegenerate (@RandySaretzky) reported@RogersHelps Left you a message in the inbox. Silence. Typical. Two nights calling in the middle of the night because you forgot to take my ex-wife off the bill. Two hours on hold. Guy finally picks up with kids screaming and dogs barking in the background, then hangs up. Now I’m locked out of my own account. You can post about spam algorithms at 1am. You can’t answer a paying customer. Cut all ties. Chase the bill yourselves. Good luck.
-
Mitchell Tremblay (@ODSPoor) reported@OntarioFrugal @RogersHelps Thanks but Rogers won't help me, I owe from decades ago when I became homeless and their cable box was lost. I think chatr or fizz prepaid is my best option... My credit score is the worst it can be. Thank you tho.
-
Trever 🇨🇦 (@treverleblond) reported@RealDonBradshaw @Rogers Super dumb, though I blocked you and your never ending stream of bad takes.
-
Bonnie Lee (@stitchlady) reported@RogersHelps the batteries in my remote were down to 56% so I put new batteries in but it still says 56%. I used brand new batteries. I’ve had this happen before with remotes. I even restarted my TV box. Why doesn’t it show the batteries at 100%?
-
David Kehoe (@davidk101) reported@RogersHelps Roger’s service not working in Saskatoon?
-
frogy (@CrippledY) reportedNever mind they are just tricking me @Rogers go **** urself I will stop paying this bill I bet I can get a Somalian line that lasts. Nah I’m playing I owe u 286 hahaha I’m just a **** head man I can’t help it
-
travis the angry canadian 🇨🇦🇺🇸 (@Travisbecker17) reported@Tialuna1993 @Rogers @Rogers yes why was it not delivered to her house yesterday? I get it’s Sunday but are you saying your representative lied to a customer? She said the representative said by August 23 and she doesn’t have her box. Why is your representative not telling her the truth?
-
OUT N ABOUT with Yours Truly LIZZO C (@outnaboutlizzoc) reportedNo internet connection @RogersHelps is there an outage? I need to be reimbursed for the inconvenience! August 25, 2026 || 4:07pm ||
-
Medeiros M (@Medeiro34452245) reported@RogersHelps Did call tech support yesterday but nobody answered Calling tech support all this morning, been on hold for over 2 hrs gave up listening to your elevator music and hung up, will try calling back in a bit your customer service sucks big time
-
Abdelrhman Shoieb (@AbdelrhmanShoi1) reported@RogersHelps I need help I need customer services to reach me as soon as possible I need to stop my Sim and finish services it is charging bills and I am not using it since 3 months since I left
-
Landon Creasy (@landoncreasy) reported@Rogers @RogersHelps you remain the impossible company to contact for help, which is odd for a communications company. I need some actual help as you have misplaced a phone I returned. Please contact me.
-
Claudio Rocchi (@ClaudioRocchi1) reported@Rogers I have been trying to call customer service all day. Get same message we are to busy call again later. I would expect better from a company like yours.
-
Clint (@clintculture) reported@Rogers @RogersHelps Tally of attempts to get this handled to date: 1) 8 calls to the customer service line, each with no help because you don’t get to talk to anyone. Rogers says there are too many calls and won’t let you hold, they kick you off. 1/x
-
Sydella (@newfiegirlrules) reported@RogersHelps Our phones live in an otterbox or Speigen cases with screen protectors. They were perfect when put in their boxes. The initial report was that you never received one of the phones. But when I said I had proof of delivery & asked for a supervisor (part of whos conversation
-
Kimberley Hall (@KimHallCRE) reported@Rogers I have been trying for 3 weeks to make changes to my account. Call volume is too high to answer, waited online for a "live agent" who couldn't help me, then I finally got through to a customer solutions and the call disconnects. It is unacceptable client service!
-
Ronnie Turner (@TookARonTurn) reported@treverleblond @RealDonBradshaw @Rogers Isn’t it wild? Terrible takes and constant negativity. You know how the adage, “It’s like a car crash — it’s awful, but you can’t look away.” That’s how I feel with bozo here. I couldn’t imagine having to have a dinner or spend some time in-person with him.
-
kakes (@kerrykakes) reported@Loveataurus @Rogers Drives me nuts. If I block a number why would they let it still leave a vm? Like make it make sense. So aggravating. Im thinking of changing carriers. I have 3 phones with "unlimited" data. The highest internet which seriously sucks *** goes out more than its on 1/2
-
Rohit Kumar (@rohitt25) reported@Rogers I felt cheated as my contract is breached by you - I signed my contracg at $35 and my bill is double. Though, I confirmed with customer service twice and got assurances, but I got charged doubled.
-
Sydella (@newfiegirlrules) reported@RogersHelps Well after being told there was no charge on my bill... I now have a very large charge. & nothing sent to us in regards to the so called damage, as previously promised. I sent a perfectly mint phone via your chosen method & Rogers claims damage was done. Delete from bill thanks
-
Nick Graham 🆖 (@therevngraham) reportedSo, @Rogers I pay a ridiculous price for internet and tv service and I need to speak to a customer service representative at none are available to talk at 11 am in the morning!!! Have you no shame?
-
Strouder (@strouder1974) reportedHet @Rogers your telephone AI is garbage, completely useless. Put real people back on the other end so actual help can be given! AI is not the way!
-
Stubs72 (@Rallan72) reportedHey @Rogers When I want to watch a show and I pay premium costs…. I expect premium service.. not Internet that drops every 15 minutes. Figure it out or I’m out. Sick of this happening so often