Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Kitchener, Toronto, Langley, Gravenhurst, Vancouver, Chilliwack, Montréal, Oshawa, Calgary, Halifax County, Richmond, Toronto county, Fredericton, Collingwood, and Courtenay.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener
|
Internet | 1 hour ago |
|
Toronto
|
Internet | 1 hour ago |
|
Toronto
|
Internet | 2 hours ago |
|
Langley
|
Internet | 3 hours ago |
|
Langley
|
Phone | 4 hours ago |
|
Gravenhurst
|
TV | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Charlii (@Charlii_aBB) reported@RogersHelps Lol, I can't make or take calls that is the issue and the chat is so overloaded it just keeps booting people out. I did get tech support earlier via chat very early this morning they said you need a new SIM. I said ok please send me one. On no, they don't do that you have to call customer support. Go through the whole exercise again for customer service to say you have to contact tech and they will send you one. Honestly, I am ready to turf the phone in the fire pit and cancel Rogers.
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WRW (@wwoodcox) reported@MapleLeafs @Rogers Poor kid (whoever they decide on)
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R@X (@RiseN_Guard) reported@Rogers You make it easy to sign up for CRAVE tv and impossible to get rid of it. I'm furious!!! There is no way that I can find to cancel the stinkin channel. FIX THIS.
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Charlii (@Charlii_aBB) reported@allkindsXO @RogersHelps Same. I have been bumped around in the queue too. At say 24 then it jumps to 27 and starts counting down again. I'm almost hitting the 2 hour mark with nothing. This is ridiculous.
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Honeyboy Wilson (@HoneyboyWilson6) reported@RogersHelps Rebooting the modem fixed the problem. I didn’t think of that first because the other apps were working ok.
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps Sure have. I even spent 2hrs on Sun for help. Got a vmail yesterday that my TV was fixed. Not sure why I got that since it isn't the issue. NO ONE is helping me. I am beyond frustrated with you guys.
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# (@Stank_Clientele) reported@Sportsnet The broadcast is down. $30 a month for this @Rogers ?
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Viscous Coupling (@BrianCanadien) reportedHey @Rogers. Been a customer for a week and already regretting it. How does one speak to someone who can help me? You either can't transfer my call, I wait an hour, or you hang up on me.
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Agent Provocateur® (@Provocative_one) reported@Canucks @Rogers I hope after this sham of a lottery draft, every single person in that lineup, after seeing the rigging that took place to rob Vancouver and watch them slide down the board once again, they walk away from the NHL as fans.
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Tracy 🇨🇦 (@TisforTracy) reported@MapleLeafs @Rogers I feel sorry for all the fans. It’s like MLSE is purposely trying to fail as spectacularly as they can.
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viktoh (@Iam_viktoh1) reported@RogersHelps I’ve tried resolving this through support multiple times but was refused a refund. I’m requesting that the overpaid amount be refunded back to me, not kept as account credit. I’ve also filed a complaint with the Commission for Complaints for Telecom-television Services (CCTS)
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Sid T (@sidcedar) reported@RogersHelps Fix your ******* website that keeps looping in circles sign in login sign in login sign in login only to be told to call the ******* dumb *** ******* number and your representative doesn’t even know ******* anything. Poor, useless ******* company.
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Alper Dama (@alperdama) reported@Rogers So how does @Rogers show "internet usage" at an empty apartment while I was hospitalized abroad? TWO possibilities: 1. Router standby signals logged as "usage" 2. Data manipulation to justify billing Either way - FRAUD. Filing CCTS complaint with all evidence TODAY.
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Elysian Workshop (@ElysianWorkshop) reported@peaspod23 @Rogers They are scam and a grift. Why is there no customer service? The contracts are a scam where if you don't renew after 2 years your bill doubles and their way to fix it is to resign up. No thanks. They are quite frankly thieves.
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ً ً (@RaymondWil78846) reported@Canucks @Rogers Lol, we all knew we were picking 3rd, but it's still ******* garbage
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Mary Fulcher (@peggyfulcherxx) reported@RogersHelps Again...2.5 hours on the phone today...the lady helping my husband says, I will find someone to help you, there does seem to be a problem, comes back and says...we are very busy, please try tomorrow! TWO AND A HALF HOURS!!
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Bonnie Lee (@stitchlady) reported@Rogers The sound cuts out the beginning of the game and sometimes during the game. The same happens on some other channels, but infrequently. NBC has pixelating and problems with the picture for months already. I’ve had all my equipment checked and changed.
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Palvinder (@ppsgrover) reported@RogersHelps @RogersHelps @Rogers Did that and "Yassine - Rogers specialist" said to resolve the issue transfer to the credit operations but no fix Its frustrating #Rogers #CustomerService
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Wayster1974 (@wayster1974) reported@yyzsportsmedia Jonas you were just posting about @Rogers service. You think they care what fans think of their hires, or the product. Look at the phone, internet, cable service, TV stations, reporters, broadcasters People keep buying what they sell, why make the product better? @sportsnet
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Brad Cutler (@therealpuss21) reported@PorscheJunkie99 @jonassiegel @Rogers How in sweet **** is he a criminal? Good pick absolutely not but that’s a wild accusation of criminal
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Christian Ghembu (@CGhembu) reported@allkindsXO @RogersHelps I have the same problem on my phone did you get a solution?
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Zeus (@zeus__1334) reported@Rogers why my ******* internet too much slow and I can not contact rogers its very hard or impossible contact you. I will move from ******* rogers
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DARSHAN AILANI (@AilaniDarshan) reported@RogersHelps All of this has been done and I’m back in Canada now. I raised the issue with your customer service so that there is some co sideration for a huge bill thrown at me but no one seems to care about the poor network and still want to charge for all the services
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Cryptofanatic420 (@Liam14903953) reportedWhy do ppl renew contracts to get another cell phone from places like @Bell and @Rogers. They give you a garbage phone that breaks down in only 2 yrs...my phone from 15 yrs ago still works...thats how much you're bring ripped off. Stop using them!
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Dean Sarnecki (@sarneckid) reported@RogersHelps The new Rogers Xfinity TV service - and I still have to pay despite not having the cable access!
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Bonnie Lee (@stitchlady) reported@RogersHelps That's all be done twice! I've had tech support here twice and it was escalated because its a recurring problem. I just wish Rogers could fix this problem.
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logan (@loosenedspirit) reported@RogersHelps > once you are speaking with them what happened to support on social media?
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McKenna/StenbergSingh (@canucksingh_) reported@Canucks @Rogers Will never go to a Canucks game ever again if u idiots hire Dorion
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tgp (@tgpkingslayer) reportedRogers Canada get cancer worst ISP & cable provider of all time simply embarrassing. @Rogers #rogerscanada
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Blackhat Casper (@JBPVFM) reported@rogers @RogersHelps has big problems in newmarket today.......oye