Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Calgary, Ottawa, Cambridge, Oshawa, London, Vancouver, Scarborough, Duncan, Regina, Lethbridge, Halifax, Red Deer, Mississauga, and Markham.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 3 hours ago |
|
Calgary
|
Internet | 4 hours ago |
|
Ottawa
|
Internet | 4 hours ago |
|
Toronto
|
Internet | 7 hours ago |
|
Toronto
|
Internet | 8 hours ago |
|
Cambridge
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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David Kehoe (@davidk101) reported@RogersHelps Roger’s service not working in Saskatoon?
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Terry Murphy (@tyjac2) reported@RogersHelps what is going on with the Internet today in Erin mills Mississauga third time it’s gone down today ?? It seems this service is down more than it works
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Daryl Cognito (Frosty Rage) (@darylcognito) reported@FidoSolutions Dozens of times. Leaving to no service area the back to Lima where it works. Don’t understand why @RogersHelps called me.
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brokencool (@brokencool) reported@RogersHelps Your site says nothing but your tech support message says outage - confusing - can you DM and I can share address?
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James Hughes (@JHughes681) reported@BlueJays All these great memories before the team was owned by @Rogers. Too bad all we’ll ever have now are fluke winning seasons and excuses for failed ones every year except for Shaoiro and Atkins contract years. Oh a now a stadium designed for non-baseball fans.
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BURNSY99 (@rgross36) reportedHEY @MAPLELEAFS fans. YOU wonder why #LEAFS ticket prices are SKYROCKETING this year?. Ya see their HAPLESS OWNER @ROGERS spending BIG $$ on BELOVED @BLUEJAYS. I mean a HALL OF EXCELLENCE WTF? So HOCKEY fans PAY the BILL. Thats all LEAFS are good for anymore. MILKING HOCKEY FANS
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Dixit Arora (@dixitarora01) reported@RogersHelps hey rogers, Why is my wifi not working and I am on a hold for last 2 hours with you guys???????????😡😡😡😡
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Chris Arnold (@ChrisArnold33) reported@RogersHelps It takes hours to get through tech support and days to get someone out. It just happened randomly and I’ve seen before when the outage detector says no outage when there is one.
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BNKB (@banknotekb) reported@Rogers @Rogers I purchased the Africa Travel Pass and it doesn’t work. I was promised an update within 24 hours and received nothing. I then waited 2 more hours for a specialist, only for the chat to be ended without resolution. Can someone help before I escalate this to the CCTS/CRTC?
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quaffer (@quaffer) reported/2 I am locked out of paying services because no one @rogers will help. Unacceptable service. Terrible support. Useless service.
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Doug Rempel (@dougjrempel) reported@RogersHelps Too late for that… I stayed on hold for over an hour and finally had someone help me! Your company responses are too slow and wait times are too long. There needs to be some drastic changes
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Sharon (@TheSharonHope) reported@Rogers why is your wifi never working? How am I supposed to work from home now?
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Adam (@Adam_LPARMY) reported@JayGenXer @Rogers Happened to me yesterday actually lol I was waiting for “customer care “ they really dont care at all
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FARHANA (@Farhana27610134) reported@Zeuxis00 @Rogers Good job keep at them. You pay for a service they should charge you according!
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celeste 🌼🌞 (@celestee3) reported@RogersHelps My term doesn’t end for 90 days, it seems a bit early for these emails?? Especially repetitive ones? I called the help number and they also said there’s no way to turn them off
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🥢⟭⟬ Into the ☀️ (@HOT7forever) reportedI just noticed they increased all my phone lines by $5 so they could invest in providing better service. @Rogers charging ppl more when your service continues to get worse is just ridiculous.
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Richard Miller (@Millergram33) reported@RogersHelps I have a malignant brain tumour, your company is not customer service friendly at all!!
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quaffer (@quaffer) reportedI have not been able to get to @rogers for tec support in 4 days. I hang on the phone for almost two hours on two occasions and then the call hangs up. Why should any paying customer wait 2 hours for a call to he answered? Obviously not enough people working there. 1/
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Proud 🇨🇦 w Unacceptable Views offending the woke (@DJennings2012) reported@PabloEsHOEbar @RogersHelps @Rogers Bypass rogers going forward. File a ccts complaint requesting compensation
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Brian (@Briancobalt) reported@RogersHelps The tutorial you have online says that I should be able to do it without visiting a store. Old phone won't respond to to one... eSIMs are convenient at first but this is garbage trying to change to a new phone.
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Chris Arnold (@ChrisArnold33) reported@RogersHelps your outage detector says there is none in my area (Kitchener, ON), but we’re very much without internet. Need to do work here and cannot.
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Michael DelPiero (@MikeDelpieroX) reportedHi @Grok did @Rogers Fido let fraudsters access one customer’s account 5 times, even after he added a security PIN and secret questions? And did Canada’s Privacy Commissioner find employees bypassed authentication, exposing his personal info? Why so little attention? @RogersHelps
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Kimberley Hall (@KimHallCRE) reported@Rogers I have been trying for 3 weeks to make changes to my account. Call volume is too high to answer, waited online for a "live agent" who couldn't help me, then I finally got through to a customer solutions and the call disconnects. It is unacceptable client service!
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Annie ~ Freedom Enthusiast 🌿 (@westcoastgirl1) reported@LeftyGoodBuys @Rogers well the scammers sound no different than their workers so we will never know
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Terry Murphy (@tyjac2) reported@RogersHelps You can’t get an answer from Roger’s no matter what time of day but they happily take your money for services that are down way to often
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Abhinav Mittal (@iabhinavmittal) reported@RogersHelps hii rogers. What is the problem with your chat & call support? I shifted my address and called customer care to shift my internet service. No one is picking the call and chat support keeps transferring me. I have already waited 7 hours in line. Should i throw it away
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Ryan Kelly (@nolookdroppass) reportedWhat is happening with @Rogers right now? Havent been able to get through to the help desk for 10 days and log-in authentication is on a loop. Insane.
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Terry Murphy (@tyjac2) reported@RogersHelps Now the wifi is down again what is going on
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JayGen 𝕏 er🇨🇦 (@JayGenXer) reported@DanMac2014 @Rogers They have the monopoly.. zero customer service and zerofks
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Robert0629 (@frbolo) reported@buzzilio365 @RogersHelps My outage is been out since 3:30am this morning now your telling me won’t be back until 3:30pm September 1