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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 59% Internet (59%)
  • 12% Wi-fi (12%)
  • 12% TV (12%)
  • 8% Phone (8%)
  • 6% Total Blackout (6%)
  • 3% E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Calgary, Montréal, Kelowna, Vancouver, Edmonton, Mississauga, Parksville, Guelph, Nepean, Nelson, Kamloops, Maple Ridge, Moncton, and Hamilton.

CityProblem TypeReport Time
Toronto Phone 4 hours ago
Calgary Wi-fi 5 hours ago
Montréal Internet 7 hours ago
Kelowna Internet 7 hours ago
Calgary TV 7 hours ago
Vancouver Internet 8 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • skura_marie
    Marie Skura (@skura_marie) reported

    @gerardokeefe @MichelleRempel @Rogers How do you figure the Cobservatives had '10 years' to fix? The libyhave been in power since 2015?

  • feezy_does_it
    Hafeez Noorani (@feezy_does_it) reported

    @RogersHelps I'm now on hold on chat for 2 hrs to get a SIM card activated. It's a biz account. I don't have the old sim and the self service won't work without the old sim. This after 3 to 4 calls just to get a phone shipped to our new hire.

  • EricTwigbot
    twigbot (@EricTwigbot) reported

    @Rogers I've never hated a decision more in my life u have ruined my morning routine. I hope who ever made this call about @Sportsnet650 dies a slow painful death . @Canucks you should make a statement show u actually care about your fans the die hard fans listen to 650

  • MgtmMoisan
    🇨🇦🌻🤔🌈 (@MgtmMoisan) reported

    @wyattd09 @TELUS @Rogers Good luck. Since having Optuc installed, I've had nothing but trouble. Getting support takes days out of your life.

  • Hossco75
    Rob Taylor🇨🇦 (@Hossco75) reported

    @Rogers as soon as my contract is done I will never deal with you again over your treatment of the radio stations like @Sportsnet960 discussed

  • MattDungey
    🇨🇦Matt Dungey🇨🇦 (@MattDungey) reported

    If I haven’t told @Rogers to go **** themselves today , now would be a good time

  • SullyCanuck87
    Suleiman Damji (@SullyCanuck87) reported

    @DAVlDSON @Sportsnet @Rogers **** Rogers

  • AlbertanKelly
    Kelly (@AlbertanKelly) reported

    Any other downtown #yeg having internet issues with Rogers (with Shaw)? So annoying @Rogers.

  • Dysfunctiontime
    Dysfunction Al (@Dysfunctiontime) reported

    @LesMoore5 @MichelleRempel @Rogers Poor sound quality with large service gaps depending on weather and geography doesn’t strike me as perfectly designed.

  • 6crewup
    BrodiΞ 🍁 (@6crewup) reported

    Stupid money hungry pigs in suits @Rogers

  • JeffJTMCGA
    Jeff Noble🍎🇨🇦 (@JeffJTMCGA) reported

    @gerardokeefe @MichelleRempel @Rogers You win the "Retard Comment Of The Day" award, Gerard. The prize is a jar of nuts. Unfortunately, there are no instructions on how to remove the lid, so it would be of no benefit to you.

  • DeccMatebuddy
    deccmate (@DeccMatebuddy) reported

    @MichelleRempel @Rogers Rogers sucks.

  • chubberly16
    Kimberly Y (@chubberly16) reported

    @Rogers ****** hate you guys!! All you do is buy out smaller businesses, limit competition, lay off people, shutter radio stations, limit service and raise prices! Greedy ********!

  • Deblet1
    Deb (@Deblet1) reported

    @RogersHelps The one through app the help one that clearly states to contact them if you are not getting any resolutions

  • SkipScamper
    Skip Scamper (@SkipScamper) reported

    @Rogers @LoblawsON I thought Galen Weston was a greedy *******. The entire Rogers family have proven that they are greedier ********. Time to cancel my internet.

  • ErinMaddenYWG
    Erin Madden (@ErinMaddenYWG) reported

    @RogersHelps @RogersHelps - need resolution on this in the next hour or you’ve lost customers who have been with you for over two decades.

  • stevkev1701
    Chris (@stevkev1701) reported

    @JordanSpinks42 @Rogers Bell was no better 5 years ago. That leaves Telus, and their customer service sucks

  • SlightlyStupi10
    SlightlyStupid (@SlightlyStupi10) reported

    @broseke @MichelleRempel @Rogers Yes, the economy is so bad that Rogers had to fire those people to stay afloat. We see layoffs from Bell and Roger's regardless of the state of the economy. It'll get worse as they make use of Ai to further pad their profit margins. Don't make excuses for these companies.

  • tanyalsweet
    Tanyassm (@tanyalsweet) reported

    @RogersHelps @rogers clearly you can’t read! I have to use my @Starlink to call. I want someone to answer you DAMN PHONE!! I’M STILL ON HOLD FOR CUSTOMER SERVICE!! I’M WELL OVER 2HOURS!!

  • tanyalsweet
    Tanyassm (@tanyalsweet) reported

    @RogersHelps @Rogers READ THE MESSAGE BEFORE YOU RESPOND 🤬 🤬 TECH Transferred me to customer service for a credit for the week AND I’VE BEEN ON HOLD FOR OVER 2HOURS!!! 🤬

  • afterthesunsets
    NONE OF YOUR BUSINESS 🇿🇦 🇨🇦 🇵🇸 (@afterthesunsets) reported

    @Tammeh69 @RobTheHockeyGuy @Rogers You're too late, but never too late.

  • evadletap
    Dave Patel (@evadletap) reported

    @Dysfunctiontime @MichelleRempel @Rogers I can tell who is an ignorant young **** due to their inability to acknowledge they were caught in a lie. I stream everything, too, but I don't **** on the invention that came before and still serves a purpose for the older generations. Get some manners little boy.

  • greener_k
    Kevin Green (@greener_k) reported

    @SadClubCommish You guys really are the best and will sorely be missed….for now. I will be eagerly awaiting your return in whatever form that is….in the process of cancelling my @Rogers cable service.

  • Stallman1989
    Stallman89 (@Stallman1989) reported

    @calgarysun Cancel @Rogers. Joke of an organization

  • ___MSF
    Mo (@___MSF) reported

    @Rogers is actually the worst!!!! They don’t help you with anything at all

  • rockerdad
    Lyle Chausse (@rockerdad) reported

    @keithbaldrey Horrible And the optics of @Rogers announcement yesterday. “We are acquiring, MLSE for a purchase price at approximately $4 billion“ Meanwhile, they shut down everything else so that we can save a dollar here and a dollar there and funnel it all into a losing hockey franchise.

  • ErinMaddenYWG
    Erin Madden (@ErinMaddenYWG) reported

    @RogersHelps - need help asap. Can’t get thru by phone. House was supposed to be set up yesterday and we have contractors who need internet for setup.

  • MissMapleCda
    MissMaple🇨🇦🍁🇺🇸 (@MissMapleCda) reported

    @RogersHelps Two nights in a row I had no internet over TV. Why is my bill so high if you can't provide reliable service. The first night was hours and last night was all night. I'm going to switch to Bell because these happens too often. 😡

  • ayressry
    Chris_AyresSRY (@ayressry) reported

    Still can't believe that 650 is gone. At least when 1040 left I could just migrate to 650. They were a dailly part of my life and my source of decompression on the drive home from work. This hits like a huge personal loss. **** you @Rogers and **** you @Sportsnet

  • moonlitnachos
    Em (@moonlitnachos) reported

    @RogersHelps Hi Eric. I spoke with two different Technical Support reps and both told me they could not help me because I wasn’t a customer. I have already been on hold for 2.5 hours, I am not calling back to wait on hold again. If someone can contact me, I will speak to them.