Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Mississauga, Oshawa, Kamloops, Guelph, Sault Ste. Marie, Toronto, Vancouver, Whistler, Ajax, Calgary, Kitchener, Richmond, Edmonton, Brampton, and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga
|
Internet | 4 hours ago |
|
Oshawa
|
TV | 5 hours ago |
|
Kamloops
|
Internet | 6 hours ago |
|
Guelph
|
Internet | 6 hours ago |
|
Mississauga
|
Internet | 7 hours ago |
|
Sault Ste. Marie
|
Internet | 8 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Brian ( The R3ap3R ) (@CrzWildOne) reportedNot very happy with the service I been getting lately. Had to wait close to 2 hours to speak with someone about my account and why they suspended my data. According to them my payments are not enough and they want all or nothing. Been with rogers 25+ years with no issues with payments and now all the sudden every month my account is suspended and then they charge me $80.00 everytime to restore it and not mention the 2 months of a close to $900.00 bill because they never sent me a reminder about the promotions that ended which is why I fell behind in the first place. Need to fix this or I will be looking into other places. @RogersHelps
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djlennywhelan (@djlennywhelan) reported@RogersHelps Bull! The call cuts off after 2 hours, and I’m Not starting again. Either someone contacts me for a service appt, or I’m returning every piece of your ****** equipment to one of your useless outlets
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Corey Buffett (@coreybuffett) reportedWorking at 24 hours to download a game on rogers, max down is like 10mbps, same setup on bell would be don’t in a couple hours, this is crazy @rogers fix get better hardware or finally install fibre ! #nogamingonrogers
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@HolyDegenerate (@RandySaretzky) reported@Rogers I had my phone on roaming for 2 days and my bill was a 1000 dollars!!!!! I have had enough of this cell company! I’m in Thailand and need support now
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Nick McRoberts (@nick_mcrob) reported@RogersHelps your technician just left our property without confirming that our internet issues were resolved. We are still unable to connect to the internet.
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BookmarkMiner (@BookmarkMiner) reportedPSA for all travellers using E-SIM cards overseas. Make sure you read the terms and conditions and change your carrier to the new SIM card otherwise @Rogers will still charge you roaming even tho you have an overseas SIM card installed. Immensely terrible service. Canceling everything today.
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A.W.O.L. Productions (@AWOLProductionz) reportedHoly fk @Rogers Ai is pure garbage! God damn this monopoly in Ontario. They’ve really made it impossible to get through to anyone
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MAPLE SYRUP BADDIE (@dabiggbaee) reported@Rogers you guys are starting to piss me off. My wifi isn’t working and my help chat is only being offered in French when I’ve never selected French. Fix my wifi before I get upset fr.
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🇨🇦 Shonna 💜TAEMate💎6v6🐥 (@shonna_74) reported@RogersHelps Well I had no internet ALL day yesterday. Had to tether to my cellphone all day for work. Pretty obvious there was an outage. Still haven't had a call. Please resend the purolator labels and issue a refund for charging the 2 phones to my account
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Lady Centrist (@ladycentrist) reported@JustMeJamie64 @Rogers Called last week, on hold 1hr 25mins. Agent did not resolve issue. Its absurd and unacceptable that Canadians are held hostages by these telecoms. They have no problem taking exorbitant fees from us but have issues providing the service that go along with the cost @FP_Champagne.
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Sanwin (@sanwins) reportedHey @Grok does @Rogers claim it's tech support is based in Canada ?
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Casey Kobi (@KobiCasey) reported@Uglydesions @Rogers Need to launch a formal complaint with CCTS and TransUnion against Rogers
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pledgeboyisqb1 (@pledgeboymob) reported@EdmontonOilers @Rogers not bad
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Jane Drover (@hindsightjane) reported@RogersHelps It took 55 minutes on hold to reach a human and then more time for a solution. The solution would have involved many hours of my life, so I chose to live with the problem.
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Cameron (@Cameron_wx) reported@Rogers @RogersHelps I've had internet issues since APRIL and have had 3 techs investigate without a fix. I WFH so I need reliable internet (which is why I chose Rogers). Today my internet failed entirely, and I'm having to hotspot. Closest tech visit is Monday. unacceptable.
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krukru137 (@krukru_137) reported@RogersHelps I have been trying for 3 days to reach customer support. The recording on every occasion indicated that Rogers is very busy and to try calling back again. This is not customer supports. It is impossible to speak to a live agent. Please help!!
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daddyainthome (@daddyainthome) reported@Rogers I call you to complain about my internet service, and instead of helping me or compensating me, you tell me my price is going up? Will be calling @Bell asap.
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D.G.Kaye (@pokercubster) reported@Rogers Most despicable company. If they would even put a human on the phone I'm cancelling them forever. Horrible horrible horrible NON customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!]
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MTF 🇨🇦 (@EhmTEhf) reported@SzydloCarol @JustMeJamie64 @Rogers its just a name like a triage team setup to prevent damage to the rogers image via case escalations to the CRTC
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Pcofwork (@pcofwork) reported@Rogers WiFi keeps going down. ZERO customer service. Fired Canadian workers so we could wait 3 hrs to talk to someone you can't understand. Even your AI Anna is slow. Third world internet, out of this world costs. Canadians deserve better.
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Shannon Boschy: Candidate for School Trustee OCDSB (@ShannonBDouglas) reported@georganneb @Rogers Oh, but when you’re no longer a customer they will call you endlessly with offers, sometimes I’ll get three calls in a hour. @rogers ignores CASL laws and refuses to take me off their unsolicited phone call lists. No matter how many times I ask to be taken off their list, they keep calling. If you ask to speak with a supervisor, their telemarketers, like Peter from Mumbai, just hang up.
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Carole Farhall (Khaligirl) (@CaroleFarhall) reported@Rogers prepaid box to send my S26 phone back so my bill will go down even more because I will not be paying for the it anymore. I did say no to the phone at the moment because it sounded to go to be true. I asked for an email to confirm everything and was told I would get it with in
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Ds (@Sky__16__) reported@RogersHelps @Rogers 5-hour outage. $250+ lost income. $2 credit. Then Rogers tells me I should pay another $15/month for backup internet. Imagine causing the problem, offering less than 1% of the losses as compensation, and then pitching a subscription as the fix.
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angela stow (@AngelaStow27270) reported@JustMeJamie64 @Rogers Our call centres have been managed for decades this way. It was always a long hold on the phone for technical support. All the best on hold. It can be frustrating but help awaits...
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gLoRiA sChWaRtZ (@SchwartzTime) reported@georganneb @Rogers Our old home alarm stopped working. We wanted Rogers to quote us a price for a new alarm system and monthly service fee for new system. Took weeks of calls with different people at Rogers. They don’t know what they are doing. Finally got it done.
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♊️ 🇬🇾 (@Numbuuh5) reported@dabiggbaee @Rogers AND DROP THE DAMN PRICES WHILST Y’ALL AT IT.
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Dugtheslug (@icecreampie58) reported@Rogers Loving the new virtual assistant 30 mins on hold to get to the overseas customer service....and start all over waiting...wow
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Michelle Jones (@MJones520) reported@RogersHelps That reply does not resolve the issue. I have been online and called the appropriate numbers with no success. Your menus do need lead to this option. Please provide a phone number and the appropriate prompts to add my name to your internal do not call list.
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Deb Moynahan (@vanuckfan56) reported@Rogers @RogersHelps can you advise what’s ETA for Richmond Internet outage. Monday 8am … it’s now Tuesday
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Deb Moynahan (@vanuckfan56) reportedIt’s now beyond enough @Rogers … since Monday 8am no internet and initially 3-5 hr outage. It’s Tuesday 🤬