Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• Wi-fi (13%)
• TV (11%)
• Phone (8%)
• Total Blackout (6%)
• E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Kitchener, Montréal, Kawartha Lakes, Toronto, Guelph, Creston, Vancouver, Cambridge, Surrey, Calgary, Ottawa, Newmarket, Mississauga, Winnipeg, and London.

City	Problem Type	Report Time
Kitchener	Internet	1 hour ago
Montréal	Internet	1 hour ago
Kawartha Lakes	TV	2 hours ago
Toronto	Internet	2 hours ago
Toronto	Internet	3 hours ago
Guelph	Internet	3 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sh🎯t🌛is🌴urber (@amatoudi) reported 4 minutes ago

  @krissiepoo72 @Rogers Correction. It's not a "customer service line". It's a "customer avoidance line".

• 
  Jo (She\Her)🇨🇦 (@jmckay2508) reported 5 minutes ago

  WTF! @fordnation @Rogers is about to show YOU their lil'wire brush. Take that shot at Poilevre's seat now - OR???

• 
  Karl (@KennedyKreep) reported 8 minutes ago

  @RogersHelps "Our hands are tied" should be @Rogers new slogan. Who cares if you're a loyal customer of 35 years, Our hands are tied...

• 
  Ryan (@RC3POX3Point0) reported 9 minutes ago

  @cwiltzy @Rogers Lmao such a piece of **** conglomerate

• 
  Norm Ally (@Norm_Ally12) reported 14 minutes ago

  Why is @Rogers so bad lately . Dropped calls, slow data, late/delayed incoming messaging? Despicable considering the cost of their services

• 
  NordicNords (@NordicNords) reported 15 minutes ago

  @RealDonBradshaw @BlueJays @Rogers So you’ve never been on the internet before eh or do you just whine for a living?

• 
  chrisc (@nl_rock) reported 15 minutes ago

  @rogers, called to fix issues with my account? Go through the hoops of getting to right department only to be told busy to accept my call??? Sounds good for communication company. It was to cancel a service so I understand why its so busy #poorservice

• 
  CanBull (@CanBull1984) reported 15 minutes ago

  @lamphieryeg @RogersHelps @Rogers Rogers doesn’t help.

• 
  Solid Shatner (@KarlMagnonMan) reported 15 minutes ago

  @RogersHelps That’s irrelevant. I’ve followed all the steps (no dashes or box #’s etc) and it’s just not recognized (according to YOU) by Canada Post, and yet I get mail w/o issue. The PROBLEM is trying to speak to a live operator to correct this and I can NEVER get through.

• 
  Jeff Jones (@thewiredserf) reported 16 minutes ago

  @RogersHelps We’ve spent hours queuing to speak with your teams in the last week. We’ve had two technicians come by and leave without resolving our issue. How do we escalate today without waiting 2 hours to speak to someone and then wait another day for a tech to arrive?

• 
  Andy MacKenzie (@Perisher52) reported 17 minutes ago

  @Rogers you owe me money but you can’t accept any calls due to call volume and your chat support is also unresponsive, so how do I connect with you?

• 
  Harold Cundal III (@HaroldCundal) reported 20 minutes ago

  @KellyHrudey Damn, gonna miss you on the screen, Kelly! Another proof that @Rogers is tanking @Sportsnet hard. Will be watching anxiously for Hrudey 3.0.

• 
  DL - on Bills WR 🚂🚞 next stop, draft one in 1st (@BC_Bound) reported 23 minutes ago

  @lindsaytaylorl @Rogers Kitchener right now, this is what brought me here Loll guess theres only an outage in my block frig sakes

• 
  openhbar (@openhbar) reported 23 minutes ago

  @RealDonBradshaw @BlueJays @Rogers Wtf man, another crazy take.

• 
  HumanInTheLoop (@AsworLicheam) reported 26 minutes ago

  @djlaela @RogersHelps That's disappointing. If they have a known issue or outage, they should turn off their AI agent and send a mass notification to users so they know without looping in the AI bot.

• 
  Muthyam (@MovieMuthyam) reported 30 minutes ago

  @RogersHelps Well when i clicked the link it just shows me plans and once I sign in and do it, It dsnt show the modem by the way ,just shows internet plans. Modem is my main concern.

• 
  a simple plebeian (@nerdynotreally) reported 30 minutes ago

  @RogersHelps hello any ETA of the Internet outage being fixed by Surrey whalley area?

• 
  Lady D (@idhanya) reported 31 minutes ago

  @Rogers i’ve been receiving spam emails stating that I have a business account that is over to you. I do not have a business account with Rogers. Somehow my email address is being used, but none of your team is able to help me 1/2

• 
  Darren Gudmundson (@BrianOakely) reported 37 minutes ago

  Tho they will NEVER see one penny from me. Have to ask myself, "what else are they up to?" What other types of revenge does @rogers take on their former customers? They have all your information. They refuse to delete it. Do they even, "protect" it anymore? I doubt it.

• 
  David Kehoe (@davidk101) reported 39 minutes ago

  @RogersHelps Can’t access Roger’s support Just says we can’t answer your call at this time good bye ?

• 
  CanadianHammer🍀🇨🇦 (@WestHamCanada) reported 41 minutes ago

  @FierySharky @Rogers @Sportsnet This isn’t bad news. Hate seeing anyone losing their job but he was a real prick during Covid.

• 
  🇨🇦Rupee D (@AR_Vancouver) reported 43 minutes ago

  @Kuljeet123r @Rogers Telus is answer. Try it and you won’t regret. They have best Fiber internet and best customer service.

• 
  Rob Fai (@RobFai) reported 46 minutes ago

  @Rogers if you only knew how incredibly vile some of your telemarketers are over the phone... You can't possibly think these call centres work, do you? It's the worst branding you could possibly put into the marketplace, honestly.

• 
  Cam (@SpitsLeafsFan) reported 46 minutes ago

  Again said it before I will keep saying it **** @Rogers @Sportsnet

• 
  Daniela ⚡️ (@bad__dani) reported 50 minutes ago

  @Rogers I need cancel my phone plan but im not in Canada, help!

• 
  vyvah (@vyvahxo) reported 57 minutes ago

  @FierySharky @Rogers @Sportsnet I do not wish him to be out of a job, but there is people who can do his job much better than him. Consistently the worst on every panel

• 
  Sanka Jayasundera (@Zenblime) reported 58 minutes ago

  @RogersHelps @RogersHelps a joke I cant connect with your phone help cos of call volume. You guys took away all the ability to deal with this issue from online support and from the stores and didnt compensate that on phone joke. Corrupt and a joke of an organization

• 
  MW (@marcuswaters) reported 1 hour ago

  @RogersHelps Eric. Thank you for the cut and paste reply. I'm not going to provide information on a publicly accessible platform. How about you schedule a call back from a manager to discuss the issue today?

• 
  Karl (@KennedyKreep) reported 1 hour ago

  @RogersHelps So let me get this straight? You’re telling me to pay the exorbitant fees until a better fee comes along? If it ever does?? yet if I cancel, come back say a year later I can save big-time money? What kind of retention is that?

• 
  john doe (@johndoe54227482) reported 1 hour ago

  @RealDonBradshaw @BlueJays @Rogers Um teams from all sports do this when trades happen lol. Who ******** cares ?