Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 21: Problems at Rogers
Rogers is having issues since 06:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (11%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Kitchener, Vancouver, Montréal, Ottawa, Gatineau, Drummondville, Toronto, Calgary, Oshawa, Toronto county, Edmonton, Barrie, Lacombe, Nepean, and Markham.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga
|
Total Blackout | 1 minute ago |
|
Kitchener
|
Internet | 14 minutes ago |
|
Vancouver
|
Internet | 16 minutes ago |
|
Montréal
|
Internet | 17 minutes ago |
|
Ottawa
|
Internet | 20 minutes ago |
|
Gatineau
|
Internet | 23 minutes ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Fred Randell (@menewfie) reported@Rogers you have the shittiest customer service I’ve ever experienced- absolute madness :(
-
MTF 🇨🇦 (@EhmTEhf) reported@JustMeJamie64 @Cdhd123 @Rogers gotta love "one view" no more Vision 21 access. so ya everything needs a manager now. I used to have V21 access and never needed a manager. Unless it was revenue based.
-
Прінсеса Саша CHECK MARK (@sasa_prinsesa) reported@JustMeJamie64 @Rogers They have fired most of their Canadian staff and outsourced overseas! It’s horrible now; cut back customer service, IT help and hours! It’s awful! @Rogers I wish there was an all Canadian company I could give my business to!
-
Parafok (@Parafok) reported@JustMeJamie64 @CognizantBeing @Rogers I have Starlink for more than 3 years now. No idea how their customer service is because I never had to call them.
-
Pcofwork (@pcofwork) reported@Rogers WiFi keeps going down. ZERO customer service. Fired Canadian workers so we could wait 3 hrs to talk to someone you can't understand. Even your AI Anna is slow. Third world internet, out of this world costs. Canadians deserve better.
-
TRiLL🇨🇦 (@mmaTR1LL) reported@Rogers very accutate statement. Ridiculous prices for a connection that has issues multiple times daily.
-
fish on (@3dartsforme) reported@Rogers gee down again for hours, worst inet anywhere
-
makdidit (@lone_wulfff) reported@JustMeJamie64 @Rogers Lol go tell that to the board of directors then. You think these people give a ****? It's all about the bottom line
-
Jane Drover (@hindsightjane) reported@RogersHelps It took 55 minutes on hold to reach a human and then more time for a solution. The solution would have involved many hours of my life, so I chose to live with the problem.
-
Brad Pelman (@bpelman) reported@RogersHelps what’s the update for the central Toronto outage including Cedarvale Eglinton Ave West. No service since 800 am?
-
🇨🇦 Shonna 💜TAEMate💎6v6🐥 (@shonna_74) reported@Rogers @RogersHelps The sad part s that your support model changed and has gone completely backwards. On hold for hours, with CSR for hours, on hold 45 mind, xfer twice. The call dropped 3 times! He called me back twice and not the 3rd time. So 3.5 hours wasted. Again! Please help me!
-
OJE (@odugwamen20) reported@RogersHelps @RogersHelps @Rogers Wifi been out since 12am this morning , outage map is not even working. when is this going to be resolved?
-
Rob Rock (@TheRobertRock) reported@JustMeJamie64 @Rogers Because we want cheap prices And because of stupid economic practices we've raised the minimum wage too high to sustain entry level positions like call centers. If we want Canadian call center agents we need to pay call center wages not inflated minimums that destroy the economy
-
maDJunnic (@maDJunnic1) reported@JustMeJamie64 @Rogers You can call Bell customer service and order food from Calcutta in the same phone call.
-
@MinisterofDefiance (@PhilColson5) reported@JustMeJamie64 @Rogers Your first mistake was being a Roger's customer
-
Wake Turbulence (@Airwave_1_) reported@ChelseaBeach @JustMeJamie64 @Rogers Acquiring Shaw put Rogers $26B in debt. To cut costs, they quietly scrapped their "100% Canadian" PR pledge, cut domestic support contracts, and pushed call center roles right back overseas to offshore vendors. PR promises don't survive a $26B debt load.
-
MO (@mkmaster0003) reported@hindsightjane @RogersHelps @Rogers I call 611 or 18887643771 that's the number I got off. The website, but every time you try calling now. They'll say that they're facing high call volumes right now. And then they'll just hang up the call. They say, call back at a later time. Very unprofessional, for a multi billion dollar company
-
Mrs. Junko Whittman (Vox's Wife) (@MrsJunkoLuthor) reported@Rogers FIX YOUR GOD DAMN ******* **** *** WIFI FOR **** SAKE!!!!
-
MAPLE SYRUP BADDIE (@dabiggbaee) reported@Rogers you guys are starting to piss me off. My wifi isn’t working and my help chat is only being offered in French when I’ve never selected French. Fix my wifi before I get upset fr.
-
Steve T.🇨🇦 (@Game_of_Thornes) reported@JustMeJamie64 @Rogers I was helping an elderly friend with her Bell service about 15 years ago. We were routed to India. At the end of the call I was asked the standard “anything else you need help with”. I answered “I could use help shoveling my driveway”. She didn’t seem to know what SNOW was.
-
Kimmie G (@KimmyG6) reported@Mayathabee @RogersHelps Sit on hold for an hour. That’s @Rogers “customer service”
-
Cookie Gigan (@cookiegigan) reported@iCruiseify @RogersHelps @Rogers I guess 1 out of 2 isn’t bad. I hope you can get the 2nd resolved.
-
Deb Moynahan (@vanuckfan56) reportedIt’s now beyond enough @Rogers … since Monday 8am no internet and initially 3-5 hr outage. It’s Tuesday 🤬
-
Heather Foster (@eventidefarms) reported@JustMeJamie64 @Rogers Funny, I asked that question 8 weeks ago and got roasted for it. We have a job shortage in Canada, but Rogers has customer service all over the world and not here. Hmmmm.
-
R K Balsara (@RKBalsara) reported@JustMeJamie64 @Rogers Some of the best technical support folks in the world today are from India. Check out Zoho support or Microsoft 365 support. Try Bell or Rogers, they are a nightmare.
-
Mark (@MarkxTrader) reported@RogersHelps @mmabrey1 Bring back the ol’ reliable COAX receivers! Ever since Rogers switched to Ethernet/WIFI receivers it’s been nothing but endless issues. I asked for a COAX box but apparently they’re no longer provided. You’d think over time @Rogers service would improve & not get worse.🤔DM Sent!
-
MTF 🇨🇦 (@EhmTEhf) reported@JustMeJamie64 @Rogers There was a documentary a while back which companies use AI to change and hide most of their foreign employee's accents. This has been a trend for most big Canadian companies hosting their support in these countries.
-
Sheila Walker 🤷🏻♀️⛳️🍸🔥 (@sheilawalker73) reported@LoveMy7Wood @Rogers @BlueJays One bad season isn’t a career … too much pressure all on him after trading away too much last season. He’ll be better next year.
-
MM ꕥ (@MaahirMomtaz12) reported@JustMeJamie64 @Rogers Rogers has outsourced their call centres for years. They preach Canadian but most of their customer service is foreign
-
Sean, Nickname "Goody"..........just a dude. (@bignumber55) reported@JustMeJamie64 @Rogers Roger's is absolute garbage!