Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (57%)
• TV (15%)
• Wi-fi (13%)
• Total Blackout (6%)
• Phone (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Montréal, Barrie, Calgary, Victoria, Edmonton, Surrey, St. Thomas, Vancouver, Guelph, Oshawa, Brampton, Markham, Beaumont, and Midland.

City	Problem Type	Report Time
Toronto	Internet	4 hours ago
Toronto	Internet	4 hours ago
Toronto	Wi-fi	4 hours ago
Montréal	Internet	4 hours ago
Toronto	Total Blackout	6 hours ago
Barrie	Internet	7 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝔅𝔯𝔞𝔡𝔢𝔫🇨🇦 (@BradenScheck) reported 5 minutes ago

  @RogersHelps I have the matter sorted - after 2hrs on hold, and a total of almost 3hrs to resolve the issue. For the amount of money I spend on @Rogers services, I would hope you'd hire more support members to reduce wait times.

• 
  Alexis Gee (@lexomatic) reported 5 minutes ago

  @RogersHelps I have but a) i cant sign in to use your chatbot and b) nobody can answer my call . I need to speak to an agent and have spent hours because the aupposedly resolved issue isnt resolved at all

• 
  Nosrep Ekafa (@nosrepekafa) reported 5 minutes ago

  @RogersHelps Definitely not. I’ve wasted hours with your customer service today and haven’t gotten anywhere

• 
  Free & Fair (@CanadaMate) reported 6 minutes ago

  @RogersHelps @Rogers what a disappointing experienced conversation with your top rep today. Never have i thought Roger's CS support level has gone to so low quality now What a terrible start of the day speaking to someone from Rogers this morning 👎

• 
  Mahmud Abdulla (@CanImmConsult) reported 8 minutes ago

  @Rogers Hello. Has your tv and internet system in Richmond Hill, ON crashed? No service

• 
  🇨🇦 Budget organics (@BudgetOrganics) reported 8 minutes ago

  @MalaMoragain13 @TorontoPolice @Rogers Mala Roger’s does not need to be told to make a copy of your cellphone. At all times Roger’s is watching, recording and see every single thing done on the phone as long as it’s on the network. It stores years of this perpetually and it harvests your data all day every day

• 
  Stuart (@BlueAndWhiteGuy) reported 9 minutes ago

  @Rogers Someone from Rogers Loyalty Department had better call me immediately on my cell that you have in your system immediately or I will go on a social media blitz to let anyone and everyone know what horrific customer service I have received from Rogers.

• 
  Chiranjeevi Nagiredd (@chirutweet) reported 10 minutes ago

  the account notes, yet no one is taking ownership. Even my latest visit was not properly noted on the account Customers should not be sent back and forth between customer care and stores for something this simple. Looking for a resolution without unnecessary visits.@RogersHelps

• 
  🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported 13 minutes ago

  @RogersHelps On the phone line FINALLY!!! Now they don’t want to declare there was an outage but your backend team is still gathering information ~22.5 hours out when this situation happen. I know that 2 streets in my area had the same issues.

• 
  phantom (@rebellion__scum) reported 13 minutes ago

  sweet Jesus @RogersHelps do something about the amount of spam texts on ur network! Ported from Telus a month ago never or rarely had any, since coming to Rogers that’s spiked to 30+ a day

• 
  Meekz (@T_Messam) reported 14 minutes ago

  @Rogers I haven’t had services with you in years and your customer service has gone to the pits of hell.

• 
  Free & Fair (@CanadaMate) reported 19 minutes ago

  @RogersHelps Even the regular CX service reps deal in a much better way than this call from OOP Never thought in my wildest dream such a poor service from OOP Terrible !!

• 
  todd sams (@toddsams15) reported 20 minutes ago

  @RogersHelps need help since your tech people seem unwilling to answer calls.

• 
  A Kar (AKK) (@AjumaKar) reported 21 minutes ago

  @MapleLeafs @Rogers the best thing this organization can do id to shut down all the sports radios.too many clowns

• 
  Sanka Jayasundera (@Zenblime) reported 22 minutes ago

  @RogersHelps Its a 44mm samsung watch8. Im on a call with tech support now and they telling me to go to the store which I already did and they told me to talk to tech support so you guys have no idea what you doing and giving me the run around and wasting my time

• 
  𝔅𝔯𝔞𝔡𝔢𝔫🇨🇦 (@BradenScheck) reported 25 minutes ago

  Baffling to me that in the year 2026, @Rogers has such ****** support services. Almost 2hrs on hold, 1hr on hold yesterday, and two days with no resolution. No email to contact either, only phone or online chat which is also backed up. Embarrassing. #Rogers #Shaw #RogersShaw

• 
  🇨🇦 Peter 🇨🇦 (@peter101s) reported 25 minutes ago

  @thenameisdlo @Rogers It’s gone downhill because Roger’s laid off most of its customer service staff last year and contacted out to jeets who don’t know what they are doing from a 3rd world country.

• 
  Christopher Rodgman, MD (@RodgmanPsych) reported 29 minutes ago

  Ok @Rogers, if the @BlueJays lose today because they are completely demoralized after their month of hard work to get back to .500 was squandered by yet another bad call by John Schneider, Schneider has to go. This can’t be the negative turning point of the season. We can’t lose all momentum. You have to choose team over coach, especially if coach will never choose team over player.

• 
  🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported 31 minutes ago

  @RogersHelps Nope. Sorry but I want nothing to do with a tool that is going to give me more runaround and being bounced around more that I have been over several hours. I have a service appointment but they made a mistake and keyed in June 3rd instead of June 2.

• 
  Hassaan Siddiq (@Hasaan0060) reported 32 minutes ago

  @Rogers @RogersHelps Our home internet in Port Credit, Mississauga is completely dead — no loading, no surfing on any device. After 40+ min wait, your agent says “it’s working on our end, not our problem.” What kind of customer service is this? Absolutely pathetic support!

• 
  🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported 33 minutes ago

  @RogersHelps This needs to be declared an outage or an onside tech needs to swap out TV boxes today or tonight.

• 
  Bonnie Lee (@stitchlady) reported 42 minutes ago

  @RogersHelps @TheKarltopia Rogers used to have a callback option -it was very convenient but it was discontinued a little while ago. Too bad.

• 
  Scott Benning (@WeyburnSoccer) reported 48 minutes ago

  Is @Rogers management unaware of how unbelievably terrible their customer service is, or is that the corporate culture that they are trying to develop. Exhaust, obfuscate, and frustrate their clients into submission. Truly awful.

• 
  Bougie Auntie (@giselegigiu) reported 48 minutes ago

  @Rogers what happened to your customer service? Because you don’t have anymore. You have a call center with no service. Everything is I don’t know… I had to hang up. It’s terrible

• 
  SvanjuMedia (@SvanjuMedia) reported 52 minutes ago

  @DeepakDeep63276 @RogersHelps Two hours on hold and Rogers still expects you to keep chasing them? Don't keep waiting. Google "CCTS complaint form" and select the first result. Rogers is required to follow up with you. Work smarter, not harder. #Rogers @Rogers

• 
  Jthreads🇨🇦⚾🏈⚽🏒🚨 (@Jthreads00000) reported 52 minutes ago

  @copperleaf22 @Expos4ever10 @Rogers You think a new manager is going to help us?

• 
  Claudio Fanuzzi (@claudsfanuzzi) reported 1 hour ago

  @RogersHelps Same level of customer service provided here I see I just spent 2 hours on the phone with your incompetent staff feeding me the same script. I have never been more disgusted with a company in my life the level of incompetence and lack of customer service should be studied.

• 
  🤍♐️ (@barrosxo) reported 1 hour ago

  @RogersHelps worst customer experience I’ve ever had. Kept me on hold for over two hours to just hang up on me and tell me your closed and to call again tomorrow? After over 10 years of loyal service this is ridiculous..

• 
  MustangShow (@MustangShow) reported 1 hour ago

  @RogersHelps You're not Sorry, as if you were sorry, you'd fix it. As of today's date, the functionality of your website is still broken. #Rogers Sucks

• 
  rajesh dey | graphicswala (@rajeshdey_27) reported 1 hour ago

  Despite requesting service disconnection and being assured by customer support that the SIM would be deactivated and charges adjusted, I continue to receive bills with additional charges. Please investigate and resolve this immediately. @Rogers @RogersHelps #rogersscam