Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (56%)
- TV (15%)
- Wi-fi (14%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Toronto, Mississauga, Windsor, Brampton, Calgary, Ottawa, King, Guelph, Oshawa, St. Catharines, Surrey, Bells Corners, Medicine Hat, and Newmarket.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 21 minutes ago |
|
Toronto
|
Internet | 1 hour ago |
|
Mississauga
|
Internet | 2 hours ago |
|
Vancouver
|
Internet | 2 hours ago |
|
Windsor
|
Phone | 3 hours ago |
|
Brampton
|
Internet | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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William Goddard 🍁 (@W_Goddard) reported@JeffreyBannon @Rogers I love the fact that they are offering employees buyouts and at the same time growing staffing in Morrocco because the average employee working in customer service gets paid about $1000 per month ...
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db🦁♌️+☀️+🐅虎 (@davebissoon) reported@RogersHelps How long is the technical support line take?! I’ve been holding almost two hours!
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the peoples champ (@uncut_jurist) reported@RogersHelps Currently without service and cellular data in Ottawa, and the telephone service number is disconnecting me due to “extreme” levels of calls. Assistance?
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Manavmeet Singh (@Manavvv31) reported@tobi @Rogers This is a user-reported service disruption highlighting how carrier or network updates can sometimes unintentionally break common device features like hotspot tethering, which then directly impacts real-world usability @tobi
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iVu (@WhoCntrl) reported@RogersHelps This does not help. I am the account holder who visited the store myself with all the identification still, the store executive was telling me that the so called system is saying verification declined without even verifying anything.
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iVu (@WhoCntrl) reported@RogersHelps The validation team informed me she is unqualified to solve the issue and has transferred me to Tech Support. The Tech Support representative is also unable to resolve the problem and has asked me to return to the store. No one is taking ownership of the issue.
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Wayne Timbers (@Wtimbers) reported@RogersHelps @mondoggg Everything is down in Ottawa right now it seems
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Freeze (@handa_suhas) reported@Rogers you can't even resolve the simple internet issues w your Xfinity and you expect to sustain through your self inflicted crisis....what a mess, already missing @Bell
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Kerina (@kerina_14) reported@RogersHelps I've been trying to do this since May 14. Instead my plan automatically changed and my new bill is over 100$ more. Its not working and when I try and contact someone to make the change the chat ends or drops just as they are about to change it. Funny coincidence
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Rtyu (@Rtyu1148534j) reported@RogersHelps @P_Can01044 Your outages are everywhere and your online chat sucks. Agents refuse to file an outage case. My internet has been out for 3 hours and it shows no outage. Outrageous service!
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The Black Blaze Collective (@BlackBlazeE) reported@Rogers fix your ******* services. You're affecting my livelihood with this bullshit.
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tonich (@tonich50244573) reported@RogersHelps on hold for over 2 hours. I will be filing a formal complaint with the CCTS
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hitesh (@vohra_hitesh007) reported@Rogers customer care is one of the most pathetic service I have ever experienced. In the past hour, I have talked to 3 different agents to cancel my account only to be put on hold for 20mins. Just Pathetic @RogersHelps
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Les Williams (@leswilliams2) reported@RogersHelps I’ve been here a month & had no problem until less than a week ago.
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☁️ Meow ☁️ (@BakedGato) reported@EmmettMcEachern @Rogers Even the outage map doesn’t work 🤧
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Dman (@mcmanus17) reported@RogersHelps Yeah our house isn’t getting signal. The phone modem is down too.
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Les Williams (@leswilliams2) reported@RogersHelps C’mon…I spent 2 hours on hold waiting to speak to a tech ! It’s impossible to speak With with a human at that number !!! Currently I’m on wifi with bars. It will go away within the hour, Then I’ll go to my own 5g plan & that might work for an hour or so. There is no problem
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NS (@kojam2022) reported@Rogers Submitted something 3 days ago on your site about service defences. Got an email response right away that I will back within 24 hours. DM you this morn. STILL NOTHING!😡
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Laura (@laurapott) reported@RogersHelps @ahmadbabar Same here. Internet is down and your outage map is not working. Had to check elsewhere to get info and your helpline hung up almost immediately because of high call volume.
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danishh (@thereal_danishh) reported@RogersHelps cable Internet and mobile data down in South Ottawa. Outage map shows nothing. Thankfully my work phone is Bell so I can send this message. Any ETA on service resumption?
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Naresh Ajwani 🇨🇦 (@NareshAjwani2) reported@RogersHelps Hi Eric, please share your email ID to avoid any privacy issues.
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FishiousFitness (@JosephF08608071) reported@BlueJays And @Rogers with another big **** you to their fans, gotta buy an absolutely useless @Apple membership to watch 4 games a month. What a ******* joke!!!!!
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JMAK (@jmaandfriends) reported@RogersBiz @Rogers @RogersMediaPR Please secure your buildings - this is so terrible. I hope it’s not real but it looks very real!
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NickL (@nickl007) reportedIf the power is out, no wifi obvs, why are my data/5G and LTE feeds not working or updating? Why can i use the internet like normal all of a sudden just when i need it? @rogershelps @rogers This post may not even go as its not showing me much.
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Andy Potter (@aap53) reported@RogersHelps Been there, done that. It’s easy to solve - reset the router several times a day which is of course unacceptable. Funny thing is that I never had an issue before Rogers took over Shaw.
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Big Dave (@oldernewbs) reported@Rogers Shaw cable terrible feed for the US PGA - broken picture. Is there a solution? Happens way too often.
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Mamma Bear🇨🇦 (@islgalwrites) reported@Rogers customer service is the worst. Even worse than Telus and that’s saying a lot. Time to switch services.
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@RogersHelps I’ve Had nothing but problems and contradictions dealing with Roger’s. I’m done being told to call here call there print my own label … you do your jobs and serve us, the customers. And if my deceased dads account has a balance with equipment not returned that’s YOUR PROBLEM
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Naresh Ajwani 🇨🇦 (@NareshAjwani2) reported@RogersHelps A customer should not have to act as a bridge between your customer care and business teams. The constant back-and-forth feels like being treated as a football rather than a valued customer.
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s_hughes815 (@s_hughes815) reported@Rogers ChatGPT has pointed out another available ISP that is cheaper than your ridiculous $145.50/month (150gb). to "keep me satisfied" & keep me as a customer, match $45/month (equipment included) for unlimited 120gb wifi & lock-in the rate for 5 years, or else i bolt 🏇