Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Montréal, Vancouver, Mississauga, Ottawa, Oshawa, Toronto county, Strathroy-Caradoc, Kitchener, Gatineau, Warwick, Fort St. John, Cambridge, Collingwood, and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Internet | 1 minute ago |
|
Toronto
|
Internet | 46 minutes ago |
|
Montréal
|
Internet | 1 hour ago |
|
Montréal
|
Internet | 1 hour ago |
|
Vancouver
|
TV | 12 hours ago |
|
Toronto
|
Internet | 13 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Rich (@GRichM77) reported@RogersHelps submitting a new ticket does not work. i chose send a text message in the link you sent and no text message arrives. multiple tries. this is the reason for the ticket to be opened to begin with. so it's not a solution. what else have you got Eric ?
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Phat Tony™ 🥩 (@bushcrafter79) reported@GunGnome @resolutepest @Rogers Same in Ontario with Bell. 5 bars of LTE or 5G and not reception or internet. No service middle of town and even within sight of a cell tower. Not all the time but alot of the time
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A Co (@Ady_Co) reported@RogersHelps Yes it shows that my area is down. However it doesn’t explain why my cell phone is operating slower than 3G!
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Danendra (@Neno101124) reported@Rogers Your service is like ****
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Ryan Planinshek (@planinshek) reported@RogersHelps I get technical issues can happen but you clearly need more agents to support customers as well as looking at the IVR to determine why it keeps dropping calls. A technical issue can happen, but multiple times is not ok.
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Cheryl (@CCintoronto) reported@RogersHelps No one answers tech support on the phone?!
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Gun Gnome (@GunGnome) reportedI don't know why @rogers is so terrible here in northern Alberta. At least once a week, my internet and phone will both become effectively unusable in spite of having strong 5G signal on both devices. I can make this post but it'll take several minutes, and I can't even watch TV.
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Blacktop Cowboy (@Blacktop_Cowboy) reported@UberJumper @Rogers Honestly Rogers and Telus are such a **** show, I'm just gonna get starlink, and if they ever make a phone I'll get that too
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Dia Haddad (@Dia_Haddad) reported@RogersHelps Like I said there was an issue last month and now there is an issue this month. I am trying to call you guys and you guys never answer the phone so now I am waiting in a live chat queue. It is not my responsibility to contact you guys every month to fix this. I am extremely mad
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SpamAuditor (@SpamAuditor) reportedWhile most of our work is in network related threats, a reminder.. phone scams keep rising.. and unfortunately, lots of them are south asian based.. if you get a call from say @rogers or @Fidomobile with a heavy accent.. it's now probably a scam. Call them out.. 'Oh, hey a call from one of those India based scam outfits..' then hang up, and block the number.. (They like swearing)
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Rich (@GRichM77) reported@RogersHelps i already have a ticket open. that's the **** show of service that they are providing. 3 weeks of waiting, for that #chatr
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*Ro𝕏anne* (@CyranoYvr) reported@GunGnome @Rogers @Starlink I found you a customer...
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Sarah Thomson 🇨🇦 (@FernwoodGirl) reported@Rogers Who do I call when my webmail is not working? Every number does not give an option for that and eventually hangs up on me. Beyond frustrated with the lack of service.
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Token 🏴☠️🖭 (@jnarai) reported@sameo416 @Rogers ******* gross of Rogers for trying to make the customer responsible for replacing equipment destroyed by a wildfire, the eqpt should be written-off by Rogers for all impacted. You're right, CRTC doesn't allow companies to charge a fee past when the service was accessible.
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💫 5iveThaGoddess 💫 (@BellaChanelT_O) reportedI need assistance and I literally called 13 times within the past 2 hours, only to be given the runaround and get hung up on. I don't call Roger's for this exact reason. I need one simple question answered and your AI cannot help. What's going on over there? @RogersHelps
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Dia Haddad (@Dia_Haddad) reported@RogersHelps I have not seen customer service as bad as this. This is ridiculous. Last month then this month. I’m in the queue. Lets see…
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Silas Smith (@neufmille_hal1) reportedWatching local TV over the air via antenna because @rogers outage all over #YYC Great picture quality but the content is dreadful
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Brandon (@TheCity0fChamps) reportedHopefully someone at @Rogers makes this right. Just brutal customer service.
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Harold and Jean (@HAC_N800) reported@RogersHelps At least an IVR message with perhaps a repair eta would at least let callers know that an issue is known, and being worked on..Shaw used to have that…
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Yvonne Dean ☕🌈 (@Frazzling) reported@RogersHelps @StevieMacIC I have no service in Ponoka, AB
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Yvonne Dean ☕🌈 (@Frazzling) reported@RogersHelps I'm two hours north of Calgary. I'm affected by the same outage as Calgary?
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Chinook 💨 (@northernchinook) reported@RogersHelps @jenniferdrader5 I phoned customer support number 4x and waa disconnected 4x. It also kicked me out of the chat queue twice after waiting more than 1 hr each time. Absolutely incompetent and atrocious customer service. The government needs to legislate you guys to have actual customer support.
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Bonnie Burgess (@bonnieburgess) reported@DebraMHaak @Rogers Our Rogers customer family talked about this situation just the other day. & It's only going to get worse with AI now fielding calls.
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Regulus Coeur (@CoeurRegulus) reported@Rogers hey why can't I ever reach an agent in Canada who speaks English, instead of Morocco, Bangladesh etc. where they don't have a clue what they're doing? We pay far too much for mobility plans for this garbage customer service.
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bravobravofknbravo (@BenDoesBravo) reportedWTF is going on with @Rogers - Trying to speak to someone for 6 weeks now - even if u call right when they open it says “higher than normal call volume then you wait a half hour and it hangs up. I’m paying hundreds every month to these losers and they can’t answer a phone.
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Budman (@Uncle_Jed_1) reported@RogersHelps Well then direct my comments to the departments that will actually do something! You work there you should know who that would be! The secretary or answering machine or Bot @ 1-888-764-3771 is only the irritating middle-man (person) I doubt they have the ability to fix anything!
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Nunya 🇨🇦 (@CanadianNunya) reported25+ minutes on hold with @RogersHelps @Rogers After they NEVER cancelled a phone upgrade months ago when told to. ****** way to do business. 😡
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Queen Mare (@queenmare1) reported@lynnmercereau That is outrageous. A multi-billion $$ corporation squeezing the lifeblood out of a loyal customer. How very compassionate of you @Rogers Despicable. Hate to hear situations like this.
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Kerrey N (@kerreyn28) reported@RogersHelps There isn’t a province drop down. It’s exactly what the screen shot shows.
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ꫝꪖᦔꫀꫀꪶ (@_HAD33L) reported@Rogers you have the shittiest customer service & I’ve spent 4.5 hours of my life listening to your stupid hold music.