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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 59% Internet (59%)
  • 12% Wi-fi (12%)
  • 12% TV (12%)
  • 8% Phone (8%)
  • 6% Total Blackout (6%)
  • 3% E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Vancouver, Richmond, Prince George, Mississauga, Calgary, Edmonton, Brampton, Toronto, Vaughan, Flin Flon, Guelph, Burnaby, Montréal, Saskatoon, and Quesnel.

CityProblem TypeReport Time
Vancouver Internet 1 hour ago
Richmond Phone 4 hours ago
Prince George TV 4 hours ago
Mississauga Internet 4 hours ago
Calgary Internet 5 hours ago
Edmonton Internet 5 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • Takhar77
    Sunny (@Takhar77) reported

    @ighani4 @Canucks @Rogers The current system prevents tanking from guaranteeing the top pick. A system where the high end talent automatically goes to the last placed team, simply rewards failure after failure. That should never be the case. Failure should never be the goal.

  • drslmd
    Shelley Duggan (@drslmd) reported

    @RogersHelps Did all of that. Still no service

  • MacintyreP20931
    Paul MacIntyre (@MacintyreP20931) reported

    It's not reasonable to be in line for over 60min to buy a coffee, clothes, vehicle etc. So why is it acceptable to be on hold for 60min plus waiting for someone from @Rogers to come on the line? If you sell a product, you should employ enough ppl to handle customer service.

  • bunchofJss
    BunchOf (@bunchofJss) reported

    @Canucks @Rogers Damn Canucks really proud to post a video that shows they’re dissapointed about who they had to take…. And his dad is the coach. Yikes

  • drslmd
    Shelley Duggan (@drslmd) reported

    @RogersHelps This is terrible service. I have to spend another 30 minutes trying to get someone to do something

  • Talon_Jenkins94
    Talon Jenkins 🇨🇦 (@Talon_Jenkins94) reported

    Let’s call this what it is, it’s @Rogers openly telling hockey fans to go **** themselves🙃 If ANYONE needs help finding an illegal @NHL stream next year, shoot me a message #Hockey #Sportsnet

  • chrisbrothers
    Chris Brothers (@chrisbrothers) reported

    @RogersHelps Not really! Poor customer service = lost customers!

  • dannymcgrathy
    Dan McGrath (@dannymcgrathy) reported

    @RogersHelps 2/2. When my phone is searching a network, it should find Fido, period, for LTE or 5G. No network as shown in the picture. Every day. Almost all day.

  • drslmd
    Shelley Duggan (@drslmd) reported

    @RogersHelps So I was told my service was fixed. It is not. And the first available time for someone to come is July 31. Fantastic service Rogers. But keep calling me several times per week to upsell for service you dont provide.

  • CommEng
    comm eng (@CommEng) reported

    @Rogers @RogersHelps Right now: 20% packet loss, RTT swinging 150ms→527ms on the same 5 pings. Not an outage you can point at somebody else, this is your transit flapping. Third occurrence in ~12 hours. Windows, PDT: 10:00-10:42, 19:23-20:20, 22:04-ongoing

  • DWhiteBC
    DWhite. (@DWhiteBC) reported

    @RogersHelps @Rogers internet not working!!!!! What is on now?!?! My modern is bleeking orange and it was fine 20 minutes ago!

  • rockinpessimism
    George Graham (@rockinpessimism) reported

    @MrsDrBee @Rogers In my entire working life, I *never* had an employer that didn't have a coffee area and free tea/coffee for staff.

  • Albertan_Man
    Albertan_Man (@Albertan_Man) reported

    @RogersHelps I’ve reviewed it and can confirm I was never told. All good. I’ve been a customer over 12 years but today is the last straw.

  • shawna_r80
    Shawna R (@shawna_r80) reported

    @RogersHelps I did already. You told me to call tech support. I waited 2 hours just to have them hang up on me.

  • Janique1
    Canadatennisfan (@Janique1) reported

    @Rogers you have awful customer service

  • miller5252
    Marni Miller 🇨🇦 (@miller5252) reported

    @Rogers is happy to string you along for 45 minutes passing you from one rep to another and then hang up on you. No way to reconnect. They want you to give up and not call back. How about I switch to Telus?

  • christhorneart
    Chris Thorne Art (@christhorneart) reported

    @Boddy604 @Sportsnet @Rogers Yes!! Complaining will not do anything, you have to cancel the service. The only way to get them to listen is to take their money away. That is your only leverage. #cancelsportsnet

  • tim2gill
    Tim (@tim2gill) reported

    @RogersHelps Now 80min on hold. Awful! You should offer a reservation system for booking a call as not respecting my time.

  • OttawaKevin613
    OttawaKevin (@OttawaKevin613) reported

    @Rogers after 4 phones calls, 3 hang ups, and an hour and a half on hold, by way of this tweet, i am informing you that i will be moving and all services must be canceled. You will figured out who this is once you have a Kevin in Ottawa no longer paying the bill. Thank you for your attention to this matter.

  • GroeningRyan
    Snepts’ Skate (@GroeningRyan) reported

    @Boddy604 @Sportsnet @Rogers The Canucks are going to become irrelevant in this town. No sports talk, means no talk at all. Zero coverage. I’m tuning out. Ozzy’s bone yard has been on in my car since the shutdown. **** em

  • winspa
    That Guy (@winspa) reported

    @Boddy604 @Sportsnet @Rogers Once they had the monopoly you knew this would happen. From 249 a year (with blackouts) to 349? **** you sports net. I honestly think they’re driving ppl back to cable then the same thing will happen

  • TheBareAssLodge
    Trawets Namknom (@TheBareAssLodge) reported

    Im never watching the @bluejays on AppleTV, ever so screw you @rogers and @mlb

  • SubCool19
    Sub Cool (@SubCool19) reported

    @Boddy604 @Sportsnet @Rogers Ant. Never you fools blew your money in that garbage. I cut ties with the tv channel, cable company and douche bags no talent gossip girls on 650 years ago. Easy to follow for way cheaper and more enjoyable.

  • JG_GizmoJones
    Jess Gibbons (@JG_GizmoJones) reported

    @RogersHelps Been on hold since 9am. Great customer service

  • Kyelee22
    Kye (@Kyelee22) reported

    @RogersHelps i need help cancelling my cable. Can you help?

  • redbull_ryan
    Nagzilla (@redbull_ryan) reported

    Hey @Sportsnet and @Rogers , go **** yourselfs you greedy pieces of ****!! The amount of greed right now is absolutely disgusting!!!

  • VSaujani
    Vish Saujani (@VSaujani) reported

    Pls. For the love of god. If I ask you to remove me from your call list pls dont instantly hang up. 4 calls in 3 days. #makeitstop @Rogers

  • trucnada
    TruCanada🙏❤️🇨🇦 (@trucnada) reported

    @JohnZwicker1 @Rogers Will NEVER go back to Rogers

  • mic56key
    GM789 🇨🇦 (@mic56key) reported

    @Rogers so now I may miss my teams games.. this is nuts, I already have your cable pkg ..I’m not paying extra.. bad enough you took my radio station away

  • BeardGuyTy
    Ty (@BeardGuyTy) reported

    @4thLine4Life @RogersHelps I'm in Manitoba, and all Rogers cell phone users I've talked to are having issues with data, calling, and texting. Overpriced underserviced garbage