Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Montréal, Toronto, Edmonton, Oshawa, Simcoe, Guelph, Burnaby, Markham, Calgary, Kitchener, Langley, Gravenhurst, Chilliwack, and Halifax County.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
Internet | 28 minutes ago |
|
Vancouver
|
Internet | 42 minutes ago |
|
Vancouver
|
2 hours ago | |
|
Toronto
|
Internet | 3 hours ago |
|
Toronto
|
Internet | 4 hours ago |
|
Vancouver
|
Internet | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps Sure have. I even spent 2hrs on Sun for help. Got a vmail yesterday that my TV was fixed. Not sure why I got that since it isn't the issue. NO ONE is helping me. I am beyond frustrated with you guys.
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Kats (@TheNutterDrawer) reported@RogersHelps Also, two different people answered and BOTH said they were not the “right” internet dept to help em. So after spending over 2 hours on hold I have to wait to be transferred a THIRD TIME. I don’t have another hour to waste on this BS.
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LeClout James (@MrBigShot01) reportedI'm happy for Masai he deserves a shot to win the title again.... Having said that **** @Rogers especially the nepo baby owner for being a cheap **** cause Masai should still be running the Raptors!
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Michael DelPiero (@MikeDelpieroX) reported@RogersHelps @SaveToCloud FYI. This is a AI bot that pretends to care and "help"
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mdems10 (@mdems10) reported@Canucks @Rogers Dorion better not get the Job. We will not be attending because of this news. My kids and wife were excited to come down! Not anymore.
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Brad Cutler (@therealpuss21) reported@PorscheJunkie99 @jonassiegel @Rogers How in sweet **** is he a criminal? Good pick absolutely not but that’s a wild accusation of criminal
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Melissa🍁 (@123mung) reported@RogersHelps You guys keep saying no issues but there’s a problem not just me unable to stream on apps or browsers
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ANDY (@DjAnganu) reported@MapleLeafs @Rogers Sure. One bad year and yall get first pick. Just say #NHL is rigged lol
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Sue Mac 🇨🇦 (@GreatBig_Sea) reported@sasa_prinsesa @globeandmail @Rogers I have been a Rogers customer for 30 years. No more.
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Brad Hughes (@brad86er) reported@Rogers on the phone for 4 hours paying for a service I dont have. Nothing. No customer service
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Cryptofanatic420 (@Liam14903953) reported@Samsung crappy phones, crappy TVs and just all around crappy company. I dont think ill ever buy a samsung anything ever again. Its just throwing away money. And places like @Bell and @Rogers promote selling garbage.
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Matthew Kendrick (@Ch9seFan) reported@RogersHelps Hurry up and get this **** fixed. 4 days in a row now if random internet outages. 3rd time today since 10. Like 5 times yesterday. Had to watch half the race on Friday night on my phone cus the internet kept going out.
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Charlii (@Charlii_aBB) reported@RogersHelps Yes but would like confirmation that the SIM card issue is affecting many. Based on other reports I would say yes.
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Cryptofanatic420 (@Liam14903953) reportedWhy do ppl renew contracts to get another cell phone from places like @Bell and @Rogers. They give you a garbage phone that breaks down in only 2 yrs...my phone from 15 yrs ago still works...thats how much you're bring ripped off. Stop using them!
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Bonnie Lee (@stitchlady) reported@RogersHelps That's all be done twice! I've had tech support here twice and it was escalated because its a recurring problem. I just wish Rogers could fix this problem.
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S◎y14n4g℧y 💭🧩💰 (@SoylanaGuy) reported@Carpaige178176 I'm cancelling all my @Rogers **** because of this. I will not support Canadian companies that don't support Canada.
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Craig Mask (@cjmask83) reported@RogersHelps It resolved itself last night while I was in the queue for support. It was the second time in the last few days the issue has cropped up, so I’m hoping it won’t be back.
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Nickolaus (@NickOrMapie) reported@BreakerStrength @RogersHelps Based rogers user! Same issue here been going on since 1am
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Wayster1974 (@wayster1974) reported@yyzsportsmedia Jonas you were just posting about @Rogers service. You think they care what fans think of their hires, or the product. Look at the phone, internet, cable service, TV stations, reporters, broadcasters People keep buying what they sell, why make the product better? @sportsnet
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SD (@spdbmkj) reported@RogersHelps Where are the folks? Nobody is available on chat, Holding phone lines for hours but still no one to connect with. What is happening? I need someone to DM me at the earliest to resolve my issue.
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R@X (@RiseN_Guard) reported@Rogers You make it easy to sign up for CRAVE tv and impossible to get rid of it. I'm furious!!! There is no way that I can find to cancel the stinkin channel. FIX THIS.
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps I did that on my first call that took almost 3hrs. Then it was escalated on Sunday and there was a case number. All I know is right now, I am not paying my bill until this is resolved. BTW I am a 25yr customer.
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Scammer Defence (@ScammerDefence) reported@Paul__Walsh @TELUS @Rogers What banks do with forwarded smishing texts: feed them to threat-intel sharing groups like APWG and CAFC so the lookalike domain ends up on consumer blocklists. A free DNS-level iOS app installs that blocklist on the phone so the page never loads.
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Revel Peters (@urbanlamb) reported@RogersHelps @KTheresa95 canned robot responses is not 'help'...
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Giovani Galt (@GaltGiovani) reported@123mung @RogersHelps They are having problems. I know of 2 business having issues in the aurora area and rogers say it isnt on their side. This isnt the first time.
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DARSHAN AILANI (@AilaniDarshan) reported@RogersHelps I understand that and I did try all of this while I was travelling. What I’m asking is that it’s not fair for me to pay the kind of charges levied to me when the service was barely used due to these issues. I raised a ticket and no one seems to care about that.
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AP (@ap210) reported@RogersHelps Very helpful - I already held for over 2 hours only for the agent to not fix the matter, despite assuring me it was fixed. Then I waited for 2 hours for chat support online only to be cut off. Loyal customer since 2000 and have 5 lines. But I’m done with this.
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viktoh (@Iam_viktoh1) reportedOverpaid my bill and now there’s a credit sitting on my account, but Rogers refuses to refund it. My bank confirmed they can’t reverse it since the payment is already with Rogers. Why is Rogers holding customer funds instead of issuing a refund? @Rogers @RogersHelps
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J (@Jball1717) reported@RogersHelps You know Eric, I have called that number multiple times and not one person knows how to fix my issue. So this is not helpful at all. Absolutely brutal company
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Matan Buchler (@Walsurus) reported@RogersHelps Yep. Cable internet and phones. At this point I’m considering cancelling it all if you can’t help.