Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 19: Problems at Rogers
Rogers is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- Wi-fi (15%)
- TV (15%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Guelph, Ajax, Toronto, Surrey, Vancouver, Ottawa, Calgary, King, Oshawa, Markham, Collingwood, Castlegar, Dartmouth, Cambridge, and Burlington.
| City | Problem Type | Report Time |
|---|---|---|
 Guelph
|
Internet | 16 minutes ago |
|
Ajax
|
Internet | 17 minutes ago |
|
Toronto
|
Internet | 36 minutes ago |
|
Surrey
|
Internet | 37 minutes ago |
|
Vancouver
|
Wi-fi | 2 hours ago |
|
Ottawa
|
TV | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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scott cooney (@ScottyC27) reported@RogersHelps Is there internet down in east york woodbine and danforth
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Shreyas S (@Shreyas87139893) reported@Rogers your technical support line is so bad. i have been trying to call you and been on hold for more than an hour every single time. Facing network issues and store was not able to help. How do i reach an agent? Its insane the wait times.
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Jordan McIntosh 🇨🇦🇺🇦 (@bobpoh4) reported@RogersHelps Thanks, I can see the outage in the area, but doesn't seem to show an estimated time.
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@drhillarypimlott.bsky.social 🏳️⚧️🏳️🌈🇺🇦🇬🇱 (@Dr_H_Pimlott) reportedWe deal with an indie 4 internet but they rely on @Rogers cable. When we need help to resolve an (ongoing) issue they contact @Rogers. I call Monday & have to wait 4 Wednesday am but .@Rogers reschedule 4 Weds pm & then reschedule on Wed noon 4 Friday but no-one tells customers.
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St Muerte (@SantaMagdalene) reportedDon't ******* tell me it's raining so my @Rogers wifi is down AGAIN
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travisrenney (@travisrenney) reported@RogersHelps Staff more agents to answer the call volume. Having hold time longer than a few minutes is awful. Imagine you are at the grocery store or the bank and the cashier line is an hour long. Are you going to come back to that store. Are you going to be angry when it’s your turn.
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Wut? (@_TheCaptaincs) reported@RogersHelps Trying to get Rogers to match the price your competition offers. Your staff sit in a room full of other support staff with no mic dampening so that you can barely hear them over the chorus of other terrible employees. And they barely speak English. -10/100 experience.
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big_fan2019 (@big_fan2019) reportedYour chat agents are rude and disrespectful towards somebody with special needs. I was transferred several times today to different departments. None of them could help me. @RogersHelps
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PJ (@PrashBerry) reported@RogersHelps Is there a problem as to why Rogers is unable to provide uninterrupted service for television? I have been unable to watch The Masters or the Orion landing without experiencing constant blackouts. It is beyond frustrating.
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Chevy the Golden (@chevy_GRR) reported@Rogers your online chat is garbage! 4 times I’ve been cut off today with no ability to reconnect! Do better!!!
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Adam (@A98698937) reported@Dr_H_Pimlott @Rogers I have been trying to speak with a human customer service for weeks , after 40 minutes wait I was unable to reach them
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name can't be blank (@J0hnHaw3s) reported@TheYokedEgg @Rogers They SUCK..their service is pathetic.
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Rachel Miller (@RachelMiller84) reported@RogersHelps Hey! It's an apple 14 pro max. I've tried restarting it, switching to airplane mode and back on as well as switching to LTE. All my screen shows is the bars for service and my battery life. The celular internet has been very slow the last few days.
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Adam (@A98698937) reported@RogersHelps @MannySforza Hire more customer service staff for God’s sake!! You have 1 agent to help 20,000 customers???
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Somebody 🍁 (@caldernet) reportedGot 2 telephone calls today wanting to clean my home's air ducts, and the other trying to sell me @Rogers services. I now just tell them "I don't deal with Indian call centres," and they just hang up.
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gary (@canuck31325933) reported@RogersHelps is there an internet outage in Hamilton mountains Ontario
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LashkarMahdi 🎒 (@LashkarMahdi) reported@RogersHelps Rogers support standard is going down day by say. Yesterday was on phone for 40 mins and no response, even now was on phone wait for for last 20 mins no response. Looks need to move out from Rogers.
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🇨🇦Russell West 🏴 (@russell_e_west) reported@RogersHelps internet connectivity has been down for over 2 hours. This is the second major outage in 2 weeks. You are costing me money, because I can’t work without the internet. My loyalty to you is hanging by a thread. Ottawa, Overbrook neighborhood.
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MustangShow (@MustangShow) reported@Rogers It's complete unreliable CRAP! Stay away! #cancelrogers
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LA Penn (@scarletdiva12) reported@RogersHelps Hi! I recently upgraded my phone online and just transferred the info/activated my SIM but but both phones are now saying "emergency calls only"...can you please help?
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tuart onkhouse (@onkhouse) reported@RogersHelps i cant find any info about my account or plan not even a welcome email how rude!
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Abbas Naqvi (@sakzaan) reported@RogersHelps Its a samsung s26 ultra in black that i ordered which is at the back order with no clarity of receiving it, while im being charged for the service package upgrade for the package! I dont mind changing the color, but I need the phone ASAP! I dont mind picking it up
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skiii (@SkiDaPrince) reported@RogersHelps No luck still. Come on guys im finding Reddit posts from years ago struggling with this. My anger isnt directed to whoevers running this account but how is your team not working on this? I’ve been blindly loyal to Roger’s this whole time for no reason it’s time to move on
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Stay Frosty (@StayFrosty_11) reported@CanucksCritic @Canucks @Rogers Go touch some grass and get some sun you miserable piece of ****
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Jonathan Spivak (@jonsp01) reported@RogersHelps Rogers Xfinity Streaming App (RXSA) doesn't stream live TV nor plays back saved programs from the cloud PVR on Android 16 (cell phone & tablet). My old S8 phone running Android 9 has no problems with the RXSA. This problem was fixed, now it's an issue again?
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Matthew Leonard (@leonard_mw) reported@BardiaB10 @Rogers Impossible to speak to someone at Roger’s. I am a new customer within the past 24 hours. Trying to resolve an issue so I can link the account to the my Roger’s app. Frustrated on Day 1 @Rogers
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Charlotte Clarkson (@starbarry) reported@RogersHelps Login works on my computer just not on my phone or the app.
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Duchess of Pleasant Piazza (@Naliabytes) reported@cshanny56 SN sucks but ESPN sucks more. US surpassed CA in hockey coverage b/c @Sportsnet @Rogers too stupid to air games in primetime on CBC. they are trying to kill hockey in Canada
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Zohreh (@Z_T_1348) reported@RogersHelps Yes , fix my problem
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Shane Ruys - 🇨🇦 (@KingstonAgent) reported@Rogers Trying to remove a “Unison-add on” as I have no need for it & no idea why it’s on my bills. Try it online and get a “sorry something went wrong and we’re working as quickly as we can” message, so try online chat to wait 2 hrs in queue only to be dropped. Brutal “service”