Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Mississauga, Vancouver, Maple Ridge, Oshawa, Edmonton, St. John's, Calgary, St. Albert, Montréal, Kitchener, Halifax, Duncan, Nanaimo, and Vanderhoof.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 9 minutes ago |
|
Toronto
|
Internet | 9 hours ago |
|
Mississauga
|
Internet | 11 hours ago |
|
Vancouver
|
Internet | 11 hours ago |
|
Mississauga
|
Internet | 11 hours ago |
|
Maple Ridge
|
TV | 12 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Denny Kurien (@dkurien) reported@RogersHelps we’ve been without internet for a whole day. I’ve been trying to get in Touch with a customer representative but I’ve been out on hold for an entire hour. This is unacceptable. Since our townhouse is on a bulk service we’ve been asked to contact 1-855-759-5856
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Arbutus Running Fox (@xuanyuanxiaohei) reported@Rogers If you're cancelling Rogers service, don't rely on a phone call alone. Make sure you get written or email confirmation of your cancellation. Otherwise, you may end up being billed for a service you already cancelled and returned the equipment for.
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Howard Bailey (@howardruns) reported@Fidomobile & @Rogers, UR mobile customers would appreciate U configuring customer service support queues 2 call us back, rather than have us wait on the phone for extended periods of time (unless U call first thing in the morning) Please add your hours to after hours recording
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RJMA (@rjmessence) reported@JayJanower @Rogers And they'll add another $10-15 dollars to your monthly bill to help provide the "best customer service" The telecommunications monopoly is the worst part for this country.
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John Tucci (@john_tucci) reported@RogersHelps I’m still on hold as I’m typing this. The WiFi is bad at the front of the house even though we have the router right in the middle of our house. My Google camera is constantly losing connection and my daughter is always looking for a different place in the house for WiFi Pods?
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Rob Cotnam (@robcotnam) reported@ShawDirect @Rogers Trying to watch The Open on The Golf Channel, and all I get are ads and golf instruction. I pay a lot for my dish. Fix this.
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Christopher Castle (@Scissorb0i) reported@Rogers seems to be having trouble doing something called “providing the service people are paying for”. For several days the audio has cut out from programs, commercials show up randomly while the program’s audio continues to run, and the program’s runtime becomes fractured.
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Paulie B. (@Sall_Goodman) reported@REWoman @Rogers I just switched to rogers 5g internet. Did it through an actual sales rep who put signs up. Left me with his email and cell phone number if there are any issues. So far so good, but having a contact may be usefull in future.
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Irene-Irka😺🇺🇦🇨🇦 (@Irene_NoKillTO) reported@RogersHelps Yes, is there some one in Toronto I can speak to. I have a complicated problem. I have two accounts, and you switched the mobile service between them without my knowledge, changing the financing to save and return. Upon upgrade you are charging me almost 800 dollars.
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vish (@vishy1978) reported@RogersHelps Yes. Flashes green for a couple mins and then solid white but it happens intermittently all day. Working from home and it’s very inconvenient. Currently on hold again with your tech support for 1 hr 8 mins
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Johan Huynh (@johanhuynhh) reported@Rogers Can we have a feature that I hang up 10 times in a row, there would never be a sales call ever from you? Do better!!!
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Angela Mason (she/her) (@_AngelaMason) reported@Rogers Rogers-Shaw internet is down in Vancouver. The chat function is useless for reporting it.
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Sorry Eh 🇨🇦 🐜 (@cdnsorryeh) reported@canmericanized @Rogers @CRTCeng try Bell, then Telus etc. They are relentless. If anyone ever calls claiming to be a company (utilities, bank etc), never call back the number they give you. Look at your bill or card & call that number. 2/2
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fozzy222 (@sammyfoster12) reported@leaningcowboy @RogersHelps Same issue. What is the point of the golf channel if it never plays any majors..
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Zara Smiles (@ZaraL) reported@Stevest48366771 @REWoman @Rogers Both Rogers and Bell is down for me now. At least at bell I got a customer service representative trying to fix it. 2 hours on hold with Rogers for an automated voice to tell me to call back later.
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Steve Woolridge (@CoachWooly) reported@RogersHelps I stayed up until midnight as I had work that needed done, but internet stayed down and I couldn't complete it. Back up this morning. Lost an entire day.
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laur (@itslaurlmao) reported@Rogers hey so one of ur employees just asked me my breast size and to suck his **** so maybe you wanna get on that cause wtf
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change is good (@michelle_tom) reportedHey @Rogers - I used to be a mobility customer, had a better offer from a competitor and you guys refused to match it. I switched Do you think hiring a monkey who cannt speak English will win my business back? 🤡🤡🤡
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Curtis Tomiuk (@TomiukCurtis) reportedOn the phone with @Rogers for over 30 minutes trying to figure out wtf the British open isn’t on my tv. What an absolute screw up ONCE AGAIN! Can the @CRTCeng help us out with this bullshit?
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s.m (@muckngrind9) reported@REWoman @Rogers Request service in French. @REWoman
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Michael Toma (@MichaelToma15) reported@JayJanower @Rogers Try the Shaw /.Rodgers number I actually got through problem taken care right away
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Gecko444 (@Gecko4441) reported@REWoman @Rogers True story....I said some horrible things to them that I'll have to take up with Saint Peter when my time comes. 🙏 BTW....@HydroGraphInc announced their gas partnership with Western yesterday. There's an 8:30AM conference call tomorrow morning you should listen in on.
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Arbutus Running Fox (@xuanyuanxiaohei) reported@Rogers On June 22, I called Rogers to schedule the cancellation of my Xfinity Internet service effective July 2. On June 23, I received the return shipping label for the gateway. I shipped the gateway back on July 2, and Rogers confirmed they received it on July 13.
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Chris Roy (@C_Roy33) reported@patersonjeff @JayJanower @Rogers Maybe they should try reinvesting even 10% of those profits, into better customer service. I get there isn't a lot of selection in this country but i PROMISE you, the 1st company that has english speaking HUMANS i can talk to when i have an issue WILL get my business.
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RandyP(IMAWINER🍷🍷) 💉x8 (@hemihvn) reported@Sportsnet I’ll pass. Who in the hell wants to watch the Yankees as a second choice. Thanks for nothing @Rogers . It’s bad enough you take away my favourite radio station @NewsRadioKIT .
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CD (@Denos1118) reportedBeing in hold for over 2.5 hours to just get a shipping label to return a cable box not working @Rogers @RogersHelps is ridiculous and unexceptable and I'm still on hold. But to add a service gets you straight through.
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Irene-Irka😺🇺🇦🇨🇦 (@Irene_NoKillTO) reported@RogersHelps Your customer care team are useless. I have wasted 5 hours talking to people in India. The connection is poor, calls drop, and escalation gives you another useless person who won't help. I need them to go through 2 years worth of bills on both accounts. Anna is useless too.
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Canadian Rositta 🇨🇦 (@wheresrosinow) reported@Rogers after daily phone calls since July 2,numerous tech visits the problem is still active. Internet cuts in and out yet your monthly bill manages to arrive. I'm at wits end ready to throw everything in the trash & call Bell.
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It's D Sedins - #22 Forever (@dljjohnson) reportedSo, why did my @Rogers bill just go up I've been on a good plan for 2 years Now I'm getting charged more for shotty service Is it time I change my provider...
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PR PRO (@pwpromkg) reportedDEAR @Rogers FIX YOUR F*CKEN APP!!! Worst app I've ever used! Why can I not turn off the data from the app anymore that's a stupid change you ever made??!! 🤬🤬