Rogers Outage Report
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (57%)
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TV (14%)
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Wi-fi (12%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Ottawa, Whitby, Guelph, Stoney Creek, Toronto, King City, Brampton, Oakville, Orillia, Montréal, Saint John, Georgetown, Edmonton, Mississauga and Oshawa.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Wi-fi | |
| Ottawa |
Internet | |
| Whitby |
Phone | |
| Guelph |
TV | |
| Stoney Creek |
Internet | |
| Toronto |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Colin Lindsell-Ocio
(@LindsellOcio) reported
@RogersHelps @Rogers "We believe in the power of human connections" I guess that's why I've heard nothing from Rogers in the 8 hours the service has been down
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Shawn McMahon
(@ShawnsRants) reported
@RogersHelps @townofoakville When will my phone work this is costing me thousands of dollars WTF rogers.
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Paul S.
(@biggbonger) reported
@RogersHelps It's easy to say you are sincerely sorry about the disruptions. Let's see that apology in the form of rebate, discount, refunds, etc... for lack of service. Then we will see how truly sorry you are. I doubt you are sorry at all as long as we all still pay our monthly bill.
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Paul Tranzit
(@paultranzit) reported
@PaulChato @RogersHelps Sure, if you're not in critical lines of business. What about everything that works off the LTE network? It's not just a couple schmucks without a cellphone. There's critical infrastructure offline right now.
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John Krueger
(@kruegs2004) reported
@Rogers @RogersHelps Why won’t my phone connect to another carrier when my service has been down for 17 hours?
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Don Matthews
(@MarsOrBust10) reported
Hey #rogersdown folks, did you know you can within minutes port your number to a new carrier, which auto cancels your @RogersHelps service w/o even contacting them? Go to a cell shop, do it now, walk out with service. Takes minutes, c do online if you have a new SIM, too. #rogers
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Chad
(@gorybadger) reported
@RogersHelps Brutal. Still down. I'm checking to see how much is it to finish my contract. The silence is deafening.
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The Family Soup Company
(@mypoortiredsoul) reported
I expect @RogersHelps and @FidoSolutions to proactively credit all customers affected by today's massive service interruption. Businesses can't function. People can't book appointments for life-saving vaccines. "We apologize for the inconvenience" won't cut it.
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Laurie McCann
(@thecoffeecop) reported
@ChiefTanner @RogersHelps I am with you Chief! What....12 plus hours later, no update and still no service. 🙄
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Misty
(@mistysaid) reported
@kabalguy @RogersHelps Mines still down?
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Chrissy
(@Grimchrissy90) reported
@RogersHelps @Rogers My mom’s and daughter’s phones have been down all day. What’s the ETA?
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PJ
(@PearlJamPat) reported
@ItsDeanBlundell @Rogers The Big Telcos are all equally reprehensible. The other two would be just as tone dead if their networks were down for an extensive period of time. They represent the worst of the worst in business. They make car dealerships look like charities.
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elvesuvio
(@elvesuvio99) reported
@RogersHelps Trash company and service.
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Albion Veliu
(@veliualbion) reported
@BrownHesus @Rogers @RogersHelps That doesn’t change the fact that I need to contact people everyday using the cell service I’m paying for.
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ashley ✨
(@ashley1rose) reported
@Rogers @RogersHelps when do you want expect service to be back up!!! Some of us have doctors appointments over the phone due to the pandemic.
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maymoon
(@maymoon) reported
@RogersHelps @Rogers Just come out and say that there is a "nationwide outage". Why do we need to take the extra steps in DM'ing you? Why pretend these are isolated issues? Tell us what is wrong and an estimated time you expect this to be resolved. Transperancy goes a long way.
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Foster
(@foster1675) reported
@RogersHelps Come one Rogers. Have had no service since last night around 11pm
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The Jr. Sr. Citizen
(@TheJrSrCitizen1) reported
@RickComtois24 @RogersHelps @CaptainAdam99 Bell is just as bad, maybe more so.
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Colin Lindsell-Ocio
(@LindsellOcio) reported
@RogersHelps @Rogers Rogers has been down for at least 8 hours now. No updates at all. An outage is one thing. An 8 hour outage is worse. Not communicating with your customers is unforgiveable. Time to switch
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Mike Stanley
(@OttawaMikeS) reported
@Rogers please fix this outage by tomorrow or I'll be on the payphone calling the loyalty department.
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Sandi🖤💛🖤Bruins
(@BruinsSandi) reported
@NDrules43 @Rogers Thankfully I’m home with my wifi and at work I had wifi but don’t have service at all if I’m out! I can’t make calls out or receive calls!🤬
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David A
(@yangontar1980) reported
@Rogers @RogersHelps Not connected to network since early morning. Lost connection even try to retrieve SIM card but lost the pin again. I am stuck with no service, no pin. Your guy suck!
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K💫
(@kyyleexx) reported
@RogersHelps @Rogers what the hell is going on? when is the phone service going back? been waiting all freaking day!
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Matthew Hardy
(@Matthew54027550) reported
@RogersHelps What is the problem? When will it be fixed? We pay a lot of money for a service we can’t access. Maybe an update more than every four hours would help.
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Shannon McG
(@p38_light) reported
@RogersHelps So your latest update is from 4 hours ago? Are you actually working on resolving the issue? if so you should continue to update your customers on the status and expected return to service.
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rd
(@rhysdsouza) reported
@Rogers you’re terrible service put me at a total loss today, I lost time, profits and overall satisfaction with your service. Feel free to take 50% off my bill for the rest of the year in compensation. Thanks for your total cooperation in this matter.
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Johnny
(@Johnny01180379) reported
@RogersHelps hey when are you planning on resuming wireless service and you owe everyone a credit for services not provided.
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Only Me 🇨🇦☘️✈️✈️
(@CarryOnTravelng) reported
@RogersHelps Please give us an update on the outage. NEED my service
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shilo_yyc
(@ShiloYyc) reported
@RogersHelps @Rogers This update/apology was 4 hours ago? What's going on? Ive been a customer for 15.5 years and I am about to change providers!
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Paul Rhodes
(@Badenoch1) reported
@CBCToronto If by "some" they mean me and every @Rogers customer I know and if by "intermittent" they mean continuous since early this morning until now then I guess both words might apply.