Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (56%)
- TV (15%)
- Wi-fi (14%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: North York, Calgary, Winnipeg, Kitchener, Montréal, Toronto, Guelph, Oshawa, Scarborough, Bayham, South Dundas, Vancouver, London, Centre Hastings, and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 North York
|
Wi-fi | 39 minutes ago |
|
Calgary
|
Internet | 1 hour ago |
|
Calgary
|
TV | 2 hours ago |
|
Winnipeg
|
TV | 2 hours ago |
|
Kitchener
|
Total Blackout | 3 hours ago |
|
Montréal
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Rick Austin🇨🇦 (@ChessStudio) reported@RogersHelps Service is out in Brampton...... again...
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Les Williams (@leswilliams2) reportedIs there any company worse at customer service than @rogers ? I’m in a hospital and waited 2 hrs. to speak to a human before giving up.
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Justin Jaster (@justin_jaster) reported@RogersHelps Your outage page doesn't work. I haven't been able to do my job all morning as I have no internet. Please address, and credit my account accordingly
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D (@OllKorrect_eh) reportedWhat a great experience with @Rogers this morning 1) spoke to an agent in Morocco (I thought it was Canadian’s who worked for you IN CANADA) 2) got bounced around to like 4-5 agents in less than an hour, had to threaten cancellation and CRTC to have someone help. 1/2
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Michael Mahoney (@MikeTheNavyGuy1) reported@gmacofglebe @RogersHelps Mine went down an hour ago for 15 minutes then the network came back. Rogers in Nova Scotia.
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Jacob Legein, CPA (@PeachFinancial) reported@RogersHelps See this is why people hate @Rogers in 18 months you have dug my yard up twice. You put it back together horribly and then I spend 1 - 2 hours each time trying to get you to fix it
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Wayne Timbers (@Wtimbers) reported@RogersHelps @mondoggg Everything is down in Ottawa right now it seems
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jc (@JMCInformation) reportedHave a problem with your Internet provider? #Rogers @Rogers Contact: The CCTS helps customers and small businesses in Canada resolve complaints related to mobile, home phone, Internet and television services. I'll let you know if this works.
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Andrew d. (@Werdnah) reportedSo @Rogers @RogersHelps, With us experiencing a lot of home internet issues & after being told your tech support is open until 22:00 local time when I call in well before that time your automated system ends the call because you guys aren’t willing to handle customer issues ?
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Omar H. (@OmarNYG42) reported@RogersHelps are you guys down ? I am literally on high way and had to pull over since I had no directions
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Bill St. Arnaud (@BillStarnaud) reported@RogersHelps For the first year RF signal from C8689 was rock solid - 4 bars on various phones, Nokia last mile, etc. Now RF signal fluctuates about every 10 minutes. I have clear LOS to tower about 1 km away. Neighbours reporting the same problem
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💖✨Wendy✨💖 (@napruneat) reported@RogersHelps Hi, the picture was going the same as Todd's screenshot was as I was watching the Montreal game last night, hopefully it will be resolved by the Saturday night hockey game. I went on X to see if anyone else was having the same issues.
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Kevin Wright (@KevinADWright) reported@tobi @Rogers Set apn: mobile.apn this should fix tethering on Rogers but seems to kill tethering on US carriers fyi. Remember to switch back if you’re travelling.
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Seido verywell🇨🇦 (@VerywellSeido) reported@RogersHelps Why don't you allow cancellation via chat? With chat, we can use translation to discuss things. Don't you feel sorry for me? Do you know there are many people in the same predicament as me? I'm in so much trouble, and you won't help me?
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@RogersHelps I’ve Had nothing but problems and contradictions dealing with Roger’s. I’m done being told to call here call there print my own label … you do your jobs and serve us, the customers. And if my deceased dads account has a balance with equipment not returned that’s YOUR PROBLEM
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Mondoggg (@mondoggg) reported@RogersHelps Your lookup page is down as well as your service
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Rtyu (@Rtyu1148534j) reported@RogersHelps @P_Can01044 Your outages are everywhere and your online chat sucks. Agents refuse to file an outage case. My internet has been out for 3 hours and it shows no outage. Outrageous service!
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Bobmcdoogal🐀 (@bobmcdoogal) reported. @RogersHelps internet down in Ottawa. When is it going to be fixed?
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mikemeat (@mikemeat69) reported@Rogers bro fix my internet pls
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Steve Bergeron (@CBR900) reported@RogersHelps What is the best number to call for technical support where I don’t have to listen to 100 different menu options.
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Don Bradshaw (@RealDonBradshaw) reportedIn any other market, the media would be all over the ‘Homer’ #Hoffman story until he was chased out of town. But, when the #BlueJays TV and radio analysts are getting paid by the Jays’ parent company @Rogers, they will never harshly criticize him. #BlueJays50
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Pixxsta (@Pix_xtar) reportedI hate you @rogers you are terrible a tornado comes by for the first time in 30 years and you shutdown for 6 hours giving me automated phone call responses and than one of you’re employees cal me to ask if I wanna upgrade my plan or whatsoever
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s_hughes815 (@s_hughes815) reported@Rogers ChatGPT has pointed out another available ISP that is cheaper than your ridiculous $145.50/month (150gb). to "keep me satisfied" & keep me as a customer, match $45/month (equipment included) for unlimited 120gb wifi & lock-in the rate for 5 years, or else i bolt 🏇
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Jeffrey Bannon (@JeffreyBannon) reportedHands down the worst attempt at any level of service is @Rogers From the daily phone calls that get rude when they don’t like what they hear to over 30 min on hold! A telecommunications company makes you wait over 30 min on the phone! Customer service is dead at Rogers!
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Dog Mom 🇨🇦☘️ (@buzz_because) reported@RogersHelps Nope. On hold for over 1 ½ hrs and I had to hang up because the battery on my phone was dying. Not ready to try it again. I just wanna know why my emails are so late incoming. I get emails that were sent to me at nine in the morning & I get them at 9 o’clock at night. NOT OK
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BtheNorth (@BtheNorth) reported@tobi @Rogers This won’t be a problem anymore once we get those Starlink phones.
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DWhite. (@DWhiteBC) reported@RogersHelps @Rogers internet not working!!!!! What is on now?!?!
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Dman (@mcmanus17) reported@RogersHelps why do our services keep going completely down??? 3rd time in the last 6 days.
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TheWomanQueen👑 (@TheWomanQueen1) reportedOk so we’re going to have to deal with an outage every couple of years @RogersHelps??? Heck no, Iam cancelling my services!!! Unbelievable
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Mamma Bear🇨🇦 (@islgalwrites) reported@ChemicalHolly @Rogers In my experience dealing with Shaw was far superior than Telus. Now having to deal with Rogers for an issue it was hell. Gaslighting, trouble understanding and speaking English. Escalation leading nowhere. This take over did them no favours in my opinion.