Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (54%)
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Wi-fi (14%)
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TV (14%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Brampton, Vancouver, St. Catharines, Newmarket, Edmonton, Surrey, North York, Stittsville, Calgary, Trenton, Montréal, Bradford West Gwillimbury, Amherstburg and Halifax.
| City | Problem Type | Report Time |
|---|---|---|
 Pickering |
Internet | |
| Toronto |
Phone | |
| Toronto |
TV | |
| Toronto |
Internet | |
| Brampton |
Internet | |
| Vancouver |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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keisha
(@lchanelm) reported
@RogersHelps Had an installation booked for today. Installer called to cancel & told us to reschedule, then proceeded to hang up on my husband after asking to speak to a boss. We are now ‘tentatively’ booked for next Friday. My husband works from home, so who’s paying his salary?
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Ainslie
(@melikecode) reported
@Rogers It isn’t bill shock. It’s illegal billing. I sign up for Service A for $100/month, you don’t send an order confirmation or a record of anything, and then decide to charge me $125/month instead when I have proof I only agreed to $100/month You guys know EXACTLY what you’re doing
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Bhavadharini Balaji, PhD
(@BhavadhariniB) reported
@RogersHelps Worst home internet support ! Have been on chat support for an hour, without proper response...!!! My home wifi has been down since morning and there has been absolutely no proper response from Rogers !
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A ROGERS USER 😡
(@rogers_plz_fix) reported
@rogers @RogersHelps We can't even stream anything tonight because of the week horribly sad connection. Why not fix this issue in the Shediac area?
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Daphne Schibler
(@DaphneSchibler) reported
@RogersHelps outage again?
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Chantale
(@ChantaleLeighh) reported
@RogersHelps It's been more than a day. We were suppose to have our services up and running on April 16th and we are now the 24th. We have called and spoken with so many agents and we are either hung up on or told "we don't know how to help". This is absurd.
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Jaspal
(@jaspalsinghbal) reported
@Rogers pathetic customer service and no value of customer, I guess would be moving to other company soon along with five other lines.
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Jason Moss
(@JayMoss11) reported
@RogersHelps ever since I switched to Rogers ignite , my home internet has been@down at least once a day. In 2 years with Bell, it never went down. Seems I made a mistake switching over
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KingJB - PITM
(@KingJB) reported
@RogersHelps landline is down
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Björn
(@bbsh95) reported
@Rogers my family has subscribed to your internet package for over a decade. Regrettably, we have periodic connectivity blackouts and have reached out to you 10+ times to solve our issues, all with no permanent solution to our problems. We’re utterly fed up and are now leaving.
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Sara
(@Sara_saeyoung) reported
@RogersHelps my family is paying a lot of money for this dogshit WiFi that goes out every every hour of the day. First was the phone service and now it’s the WiFi, just wtf is going on? And can yall fix this? I have to do my school work and I don’t like waiting 3 hours to do edit
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Jeff Hayward
(@pointandwrite) reported
@BorealBeard @RogersHelps Rogers would never use a word like “mistake”
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Jaspal
(@jaspalsinghbal) reported
@Rogers had to wait 55 minutes then call was diconnected, then called again 15 minutes call was disconnected, now again on call 50 minutes passed, no answer. Such a poor experience.
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Bhavadharini Balaji, PhD
(@BhavadhariniB) reported
@Rogers Worst home internet support ! Have been on chat support for an hour, without proper response. We asked for service to move to our new house on 27th and they already cut off our internet today!! Without notice !! @RogersHelps @RogersBiz
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Peter Green
(@strubee) reported
@RogersHelps ignite and internet down in Brampton for over 30 minutes now
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Dayna
(@Type1Dayna) reported
from
Toronto, Ontario
@RogersHelps trying to cancel my internet online nightmare process even your chat service sucks. I will be canceling my cell service as well soon @rogers worst #service EVER
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✊🏻🌈 PalmerTheEmbalmer 📚💜
(@igotcurbappeal) reported
@RogersHelps I waited 3.5 hours on hold yesterday as Rogers sent my new iphone to the wrong address. Got someone on the chat that army me back to the phone # that doesn’t answer, just plays hold music of the same 4 songs repeatedly. Spoke to no one, problem still not resolved.
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Sapna Malhotra
(@sapnamalhotra) reported
@RogersHelps - hi there, at M1C and seems that the internet is down. Can you please confirm?
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Evan Marriott
(@EvanMarriott_) reported
@RogersHelps you guys have terrible customer service.
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Brian 🇨🇦
(@TheB1GB) reported
Thank you #Rogers for invoicing me in full this month after the #RogersOutage. This is pathetic. Take some responsibility for being a terrible service provider. I should be invoicing you. @RogersHelps
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Farah Fatima
(@farah_fatima) reported
@Rogers no internet, rude customer service, a technician that’s 3 days out. How is one to work and study from home in the interim? @bell can you set up in less than 24 hour notice? Can’t miss a day of work due to Rogers and their inability to serve clients. Thanks!
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Moishe Kipporitz
(@sysmk7) reported
@RogersHelps I won't put my personal information on Twitter. Is there an email address I can send this to? I have kept a log of this problem that has more than 30 entries if you are interested.
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Aurora Resident
(@auroramytown) reported
@rogers-is there a cable internet problem in Aurora right now?
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Moishe Kipporitz
(@sysmk7) reported
@rogers @rogershelps When will Rogers fix my IPTV so that it doesn't go off every five minutes? This has been ongoing for months.
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shenAndygans
(@shenandygans) reported
Anywhere else in the world get screwed over for cell service the way we do in Canada by @Bell_Support @TELUS and @RogersHelps ? Approx. $90-100 for the calling plan alone. The Samsung Fold is either $40 a month & give it back after 2 yrs or pay $750 OR pay $90 a month for 2 yrs.
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Michy
(@MichyyyV) reported
I've said it once and I'll say it again @Rogers is the ABSOLUTE WORST internet. Can't stream because my connection has serious commitment issues to being stable.
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Aurora Resident
(@auroramytown) reported
Is there a Rogers internet outage happening right now @rogers
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Michelle S
(@michey975) reported
@RogersHelps why are your packages so unaffordable. My most expensive bill. Tried calling no help on changing my bill. In these times you should helping your customers not making them think about leaving.
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macpm3
(@macpm3) reported
@RogersHelps Does that also work if we aren’t a customer? That was the first give away that it’s a scam.
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Heather McCallum
(@AskWhyNotHow) reported
@RogersHelps Is service down in Kitchener?