Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (57%)
• TV (15%)
• Wi-fi (13%)
• Total Blackout (6%)
• Phone (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: London, Toronto, Brantford, Vancouver, Calgary, Markham, Montréal, Ottawa, Surrey, Hamilton, Port Hope, Cambridge, Kitchener, Barrie, and Victoria.

City	Problem Type	Report Time
London	E-mail	43 minutes ago
Toronto	Internet	1 hour ago
Brantford	Internet	2 hours ago
Vancouver	Internet	3 hours ago
Toronto	TV	3 hours ago
Toronto	Wi-fi	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  staz (@zzleepyguy) reported 5 minutes ago

  @rogershelps My internet keeps lagging during my video game, is there an outage or somethin im in the toronto area

• 
  Sanka Jayasundera (@Zenblime) reported 8 minutes ago

  @Rogers rogers tech support is the absolute worst!!! After waiting two days for 6 hours each with two ppl left to go they cut me off!! This company should be broken up get rid of their monopoly. Its cos of this they toss around

• 
  s. (@silmapps) reported 11 minutes ago

  It's hilarious that @Rogers is a communications company. The communication between departments within the company is abysmal. I'm so sick of their bs for someone who's been a client of theirs for over 20 years. They treat their loyal, never missed a payment customers like ****

• 
  🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported 16 minutes ago

  @RogersHelps 4 hours later, mostly on hold, I have been bounced around to people who engage long enough to figure out they need to send me somewhere else where I end up on hold AGAIN. I have a service booking They made an error on the day. I was told tomorrow a.m.; the notice is for JUNE 3!🤬

• 
  🤍♐️ (@barrosxo) reported 16 minutes ago

  @RogersHelps worst customer experience I’ve ever had. Kept me on hold for over two hours to just hang up on me and tell me your closed and to call again tomorrow? After over 10 years of loyal service this is ridiculous..

• 
  🎭 Sändi Cöle 🎭 (@Sandra_Cole44) reported 16 minutes ago

  @RogersHelps I've been on hold for 20 minutes. Is there an outage or what in the St. Clair Avenue West area?

• 
  SLICK.skr🐡 (@SLICKBLOWFISH) reported 17 minutes ago

  @RogersHelps Go **** yourself scammer I’m gonna get you fined

• 
  🤍♐️ (@barrosxo) reported 17 minutes ago

  @RogersHelps I spent 2.5 hours on hold with your Accounts Payable team, only for someone to finally answer and tell me the department was closed. I’ve been trying multiple ways to resolve an issue with my account and haven’t been able to get anywhere. Can someone please help me?

• 
  🤍♐️ (@barrosxo) reported 17 minutes ago

  @RogersHelps spent 2.5 hours on hold with Accounts Payable team only for someone to finally answer & tell me the department was closed. been trying multiple ways to resolve an issue with my account & haven’t got anywhere someone pls help me get this sorted? This is so frustrating

• 
  Carol (@zephryus47) reported 19 minutes ago

  @CTVdavidspence @Rogers Been there done that. Telus is just as bad

• 
  Alexis Gee (@lexomatic) reported 19 minutes ago

  Anybody else have their @RogersHelps internet be completely unstable this weekend & require power cycling every few hours? #Toronto

• 
  JVDFarms (@JVDFarms) reported 19 minutes ago

  One thing for sure is that @Rogers has the absolute worst customer service. 115min waiting in a que get down to #2 only to come up chat session ended. Their wireless service in this area is absolute garbage as well

• 
  Sanka Jayasundera (@Zenblime) reported 26 minutes ago

  @RogersHelps Its a 44mm samsung watch8. Im on a call with tech support now and they telling me to go to the store which I already did and they told me to talk to tech support so you guys have no idea what you doing and giving me the run around and wasting my time

• 
  🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported 27 minutes ago

  @RogersHelps As soon as I got off the Chat line with the issue resolved. It is acting up again.

• 
  𝔅𝔯𝔞𝔡𝔢𝔫🇨🇦 (@BradenScheck) reported 28 minutes ago

  @RogersHelps Yes, I was using the app and only got error messages. I got the modem set up finally after nearly 3hrs, 1hr hold yesterday, and multiple days trying. Your support member was amazing though once I got through. I spend a lot on your services, hire more people.

• 
  MustangShow (@MustangShow) reported 33 minutes ago

  @RogersHelps You're not Sorry, as if you were sorry, you'd fix it. As of today's date, the functionality of your website is still broken. #Rogers Sucks

• 
  Trizent (@Wizalters) reported 34 minutes ago

  @RogersHelps Problem is the Rogers team on phone didn't know there was outage even though it apparently was reported hrs earlier. Was suggested I PAY for a tech to come out Sunday AM (in 3 days) even tho I told them 100s have no service it isn't just me. Supervisor refused to listen to logic.

• 
  Martin (@O_Grech_kin) reported 35 minutes ago

  @RogersHelps @Rogers Had connection issues for months now. I have contacted you in the past regarding this. I was told to contact your bundle team who never answers. I just did online chat and your agent gave me the run around. I just need a modem upgrade. Can someone help me?

• 
  𝔅𝔯𝔞𝔡𝔢𝔫🇨🇦 (@BradenScheck) reported 37 minutes ago

  Baffling to me that in the year 2026, @Rogers has such ****** support services. Almost 2hrs on hold, 1hr on hold yesterday, and two days with no resolution. No email to contact either, only phone or online chat which is also backed up. Embarrassing. #Rogers #Shaw #RogersShaw

• 
  crzy_canuck (@the_crzy_canuck) reported 40 minutes ago

  @Rogers your Tech Support wait times are absolutely ridiculous. Already 1.5 hours on hold with no end in site. How is this okay in today’s world? Do better. Hire more people. Stay open longer. You run the bloody country for mobile service. FIX.

• 
  Peter Menzies (@Pagmenzies) reported 48 minutes ago

  Even Phil Lind used to complain to me about @Rogers customer service. Lord, hear my prayer.

• 
  Jennifer Vargen (@jennvargg) reported 51 minutes ago

  Everytime you call @Rogers /shaw … it’s a nightmare of AI… 1-1 1/2 hr wait on hold. Worst company ever!!!!!!

• 
  David Spence (@CTVdavidspence) reported 52 minutes ago

  When I worked for @Rogers, all of us had to take customer service training. Even those of us not in public facing jobs. That was more than ten years ago. Just something that came to mind as I spend my second DAY on hold with Rogers tech support.

• 
  Taylor (@timson_taylor) reported 53 minutes ago

  @RogersHelps Thats correct. Its just the ****** sportsnet+ app not working as per usual.

• 
  🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported 57 minutes ago

  @RogersHelps Well the phone lines are going down in the technical support team. Being disconnected every 16 to 19 minutes and I’m 4 deep in queue on the chat. We need to declare this an outage on TV NOW!!!!! This has been a problem since 11am Central Time.

• 
  Daniel (@dan2783) reported 58 minutes ago

  @RogersHelps any outage in Barrie currently. Specifically in the yonge mapleview area

• 
  SA (@mom2sassholes) reported 59 minutes ago

  @RogersHelps is there a problem with Disney +? It’s giving me an error code on my tv.

• 
  Michael DelPiero (@MikeDelpieroX) reported 60 minutes ago

  @myrnalambert @RogersHelps @Rogers Sounds like you’re stuck in their loop where support won’t solve it without the one person you can’t reach. At this point the only path that actually forces resolution is going through the CCTS complaint route (details on my page) otherwise it just gets bounced between agents.

• 
  Bill Wellman (@bill_dub) reported 1 hour ago

  @CoryJudson @Bell @Rogers I was having issues with Bell. They were finally resolved but I had mention to the Bell rep that i had investigated the option of switching to Rogers as they gave me a great offer. The Bell rep basically told me to go ahead and take the Rogers offer

• 
  James Hastings-Trew (@JamesHT) reported 1 hour ago

  Damn it @Rogers … sure Shaw was a smaller regional company, but at least someone would answer a phone one in a while. I’ve been trying to switch my internet package down to a different plan. Been at 2 hrs and counting…