Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Calgary, Toronto, Dartmouth, Montréal, Surrey, Ottawa, London, Mississauga, Campbell River, Vancouver, Woodstock, Havre-Saint-Pierre, Vaughan, Coquitlam, and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Internet | 2 hours ago |
|
Toronto
|
Total Blackout | 4 hours ago |
|
Calgary
|
Internet | 5 hours ago |
|
Calgary
|
Wi-fi | 6 hours ago |
|
Calgary
|
TV | 6 hours ago |
|
Calgary
|
Wi-fi | 6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Fuad A. (@BusinessMayne) reported@Rogers Internet has to be the absolute worst. Definitely cancelling this ASAP
-
Jaskaran Singh (@jzsingh91) reported@RogersHelps @Rogers Don’t you think I have tried calling the move department a few times! Tagging you on socials is the last thing I wanted to do. What is your policy if the new address is non-serviceable and the customer has an existing contract with rogers?
-
THE ensanimal (@ensanimal) reported@RogersHelps I guess it makes it harder to cancel your services if they won't let you speak with anyone.
-
Reptoid - Independent Content Creator (@reptoid27) reported@RogersHelps No "special technical thing for the disabled" can FIX Alex's brain. Alex also then added "You NEED to work WITH us"! What a JERK! He has NO CALL BACK NUMBER, and expects disabled people to wait ON HOLD FOR AN HOUR just to say "Yes that's OK". Abusive!
-
Medeiros M (@Medeiro34452245) reported@RogersHelps Everything is fine, it's your techs who don't know if they are doing, I live in the car Longwood area nothing wrong with the building it has something to do with your network, if you don't fix it soon I am cancelling rogers and going with bell
-
GQTREBOR (@gqtrebor) reported@RogersHelps your phone system sucks #feedback ******* just hangs up on me time to switch to Telus
-
Your choice may not be mine & that's ok! 💙💚🌬 (@jmw52) reported@RogersHelps Where do i start? Mobile app drops internet connection (other streaming apps seemingly do not), recordings missed, recordings saying you're finished watching 5 minutes in. Fast forward or reverse do the opposite. Stop or exit button frequently unresponsive. 2 tvs same issues
-
Jennifer Vargen (@jennvargg) reported@alancross @Rogers They are the absolutely worst!!!!!!
-
Ingrid Turk• (@Knittingrid) reported@JayJanower @Rogers Wow, things must be dire over there if the volume of calls is that bad.
-
BrianM (@briangm11) reported@globeandmail And the @BlueJays lose again, big surprise. And shut out, too! What a bad team this is this year. But once again, all the tickets were sold, so @Rogers will be laughing all the way to the bank!
-
fedupnewfie (@bluewhaler20191) reported@alancross @Rogers Call back tell them you wanna cancel. They’ll fix your problems then
-
Rob Cotnam (@robcotnam) reported@ShawDirect @Rogers Trying to watch The Open on The Golf Channel, and all I get are ads and golf instruction. I pay a lot for my dish. Fix this.
-
Angela Mason (she/her) (@_AngelaMason) reported@Rogers Rogers-Shaw internet is down in Vancouver. The chat function is useless for reporting it.
-
Lynne Pelser (@LynnePelser) reported@alancross @Rogers I think their consistently long waits and poor customer service, are intentional. That way, customers simply don’t call. @Rogers is a communication company. If they wanted to provide better service, they would.
-
Jon Russell (@jonruss58570719) reported@RogersHelps This was solved today by the Rogers team - and with awesome service. I would suggest a greater number of tech reps between 9pm and midnight - I spent 2.5 hrs waiting and got nothing.
-
Ranjeet Ghumman (@ranjeetghumman7) reportedRogers has the worst customer service in canada, they charged me 1490$ for iphone air which I already returned four days before the deadline. Still they charged me after 1 month, i am completely exhausted calling them yesterday i called me 19 times nobody responded. @Rogers
-
Dan Smith (@DmanSmith) reported@Rogers My Internet keeps dropping off and coming back on again but your site says there are no issues in my area. Springbrook - Central Alberta.
-
🇨🇦 Eh Aye (@canadian_eh_aye) reported@alancross @Rogers Only dropped twice? Sounds like Rogers had improved - surely this year they will get a customer excellence away from an org.
-
Fuad A. (@BusinessMayne) reported@RogersHelps I lost internet access because of a pending work order. They couldn't cancel the work order to troubleshoot my service loss (service address needs to be updated). I was told it will expire by Monday or Tuesday. Horrible process. DM me if you want exact details and can help...
-
Robin Brunet (@robinandamelia) reported@RogersHelps Did all this numerous times! Want to report outage!
-
East meets West (@KeeperOfSheep) reported@RogersHelps If you can definitively state it is or isn't a scam, that is the problem.. your processes should give clients a clear way of determimimg why @Rogers is calling. Or a log on our online account that shows When, How, and Why a rep tried to contact the customer.
-
Ranjeet Ghumman (@ranjeetghumman7) reported@Rogers can you refund my 1490$ ? Why are you exploiting your customers? Cant you hire just employees for smoother customer experience? I called you so many times to get the refund and you guys never pick up😡😡
-
frankee cutlass (@frankeecutlass) reported@RogersHelps I am on another call waiting for technical. So far it is at 30mins. This is ridiculous now can someone please help me with this????
-
BrianM (@briangm11) reported@BlueJays Such a bad team this year. No better next year, either as all responsible are on long contracts and @Rogers is laughing all the way to the bank with 41,000 tickets sold for every game!
-
GodWins (@WasanJajouPart2) reportedTwice I tried to post an issue with @Rogers and despite receiving a message that my post went through, it's not there🤔
-
SteveSteele 🇨🇦 (@Stevest48366771) reported@alancross @Rogers My sister has Rogers - TV, Internet, and home phone. Half my calls immediately go to voicemail and she never gets it. Then there's all the outages. What happens if there's a fire? She can't call 911 and her house burns because Rogers was down.
-
susan🌴🇨🇦🇬🇧 (@feb0219) reported@RogersHelps Good morning, I am still trying to get through to arrange a move. I called right at 9am this morning. After on hold for 2 hours and 11 minutes, they told me to hang up and try again!! How is it possible I could not have my call answered when calling at 9am???
-
Dave (@Goodwaaan) reportedWhat is the next step to resolve an issue @Rogers ? I literally cant even get on hold in your queue . Is the next step filing a complaint with the CRTC ?
-
UntamedVoice (@UntamedVoice) reported@Rogers mobile. received an email from your legitimate email for an offer, I click it to access my account and it’s not there. Only at a higher rate. Your call centre was of no help. Why send an offer if you cannot fulfill it? I’m waiting for you to contact me so we can get it?
-
🇨🇦 Peter 🇨🇦 (@peter101s) reported@alancross @Rogers That’s what’s happens when you lay off your staff and hire 3rd world countries to run your customer service. After 45 years as a customer I cancelled all my services with Roger’s over their “new” customer service