Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (59%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: London, Brampton, Victoria, Toronto, Edmonton, Calgary, Richmond Hill, St. Albert, Alliston, Vancouver, Barrie, Cambridge, Montréal, Moncton and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Brampton |
Internet | |
| Victoria |
Internet | |
| Toronto |
Internet | |
| Edmonton |
TV | |
| Calgary |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Brock Marshall P. Eng
(@BrockMarshall9) reported
@Rogers I have enough issues resetting my lousy Rogers Ignite boxes daily. I look at my bills and feel completely ripped off. How is that for a promo!
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coachFusco
(@coachFusco) reported
@CoachNateMcK @RogersHelps I received a 10GB bonus for being a loyal customer the other day. Thankful; until I worked it out over my time with them. $1800 a GB. 🤌🏼
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Mandeep
(@MandeepSMca) reported
Guys just don't have or get @Rogers internet service at ur home, m without internet at home every other day n its happening since last one month, there technicians r always late or don't show up n their customer service gives you the wrong information.
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Curtis Tomiuk
(@TomiukCurtis) reported
@RogersHelps Hey, a couple problems. First it seems I don't have any data when off of wifi, this has been happening since this morning. Second, my phone often says messages failed to send but they actually did send, this is an ongoing problem.
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David Figs
(@david_figs) reported
@R81Mel @RogersHelps Must be an outage in London then
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John Ashton Green
(@Ashton_tech) reported
@RogersHelps How exactly would a browser issue apply to a phone call being made on a separate device? On my phone, it gets stuck in a loop, and your customer care agents cannot be reached and when I do, they refer me elsewhere.
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Tom Manos
(@tom_manos) reported
@RogersHelps hi can i get help w mah wireless?
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Nathan McKibbon
(@CoachNateMcK) reported
Have been on hold with @RogersHelps for an hour and 50 minutes listening to the same 3 songs on repeat. Now the line goes silent with no one on the other end. I’ve invested too much of my Saturday night to hang up...
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Habs Rule 🇨🇦🇨🇦🇨🇦
(@rule_habs) reported
@CoachNateMcK @RogersHelps Nate, this happened to me years ago. Stayed on until the bitter end. When they sweetly asked “how can I help you?”, I said please cancel everything to do with my Rogers account. And I have never looked back.
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Jessi(e||ca)
(@jjloa) reported
@RogersHelps are there any known issues with ignite in London right now? Lost all tv/internet
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Nicola
(@Nicola_Tweets) reported
@RogersHelps Your service tech was here earlier and couldn’t get the internet working. He said he was escalating. How do I follow up? My neighbour is in the same boat but she can’t contact you as her home phone is impacted.
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Marcelo Limiroski
(@M_Limiroski) reported
@RogersHelps not only same issue has not been fixed yet. Since yesterday is much worse. Intermittent service, every few seconds now. What's going on? Is still neighborhood congestion? I need it fixed now. I won't be able to work on Monday
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Liz Richard
(@lizzrichard) reported
@RogersHelps Hey, are there issues at Rogers? My internet has quit and I see others experiencing the same thing. I'm in Hamilton, Ontario. #rogersdown #rogersinternetdown
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John Ashton Green
(@Ashton_tech) reported
@RogersHelps I've been trying to top up my grandmother's pay as you go account, and every time it says that the interac merchant gateway has failed. Please help me with this, as she should not be without a phone when she takes her walks.
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kristy 🏳️🌈 kavvy
(@kavmac) reported
from
Ottawa, Ontario
@RogersHelps any chance you can help me determine why a credit check was completed without my consent on December 7th?
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blump
(@blumplol) reported
@RogersHelps @doglvrof2 @kikithekrakra99 shut ******** up
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Wallflower819
(@Wallflower819) reported
@RogersHelps Any TV Cable outage in the Ottawa area? (Hintonburg)
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Ms. Falco
(@ifdb4) reported
Can anyone direct me to someone @Rogers who will help an 81 year old with phone/internet bill? 5 hours on hold and not one CSR who could help.
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blump
(@blumplol) reported
@RogersHelps all i want for Christmas is for you guys to go bankrupt. ******* awful providers
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Unknown
(@HidingupNorth) reported
@RogersHelps Is there the ability to monitor where these calls make it into the network? I don't know how this works from a technical standpoint but I always imagine it wouldn't be hard to identify a spoofed number if it originates from outside Canada.
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Ephix△🐧
(@Ephixa) reported
@AboutRogers @Rogers @CWTAwireless Bad company
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Lisa 🇨🇦
(@LeezerShort) reported
@RogersHelps Never fixed. Never a bill reduction.
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Ms. Pherae Le Sann (Anne-Marie)
(@PheraeAnneMarie) reported
@RogersHelps am being subjected to missed and or dropped calls & scratchy voicemails. Have filed a network report a few times now.
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Gabe
(@fusscaboob) reported
@Rogers I wish you guys had customer service reps that could listen and direct customer issues to where the customer wants. If I need to speak to a supervisor, don't tell me what they are gonna do for me. Just connect me ASAP. Spend $700 a month for my business lines, this is what I get
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little john
(@johnpics12) reported
@RogersHelps Ok I will cancel the order than thanks for getting back
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András
(@magyandras) reported
@RogersHelps The company you own, Sportsnet, is completely unavailable for contact. Phone goes to unanswered Voicemail,e-mail does not work,no Twitter response. For years, their premium service of World Plus that I get on Rogers Cable is scheduling games they do not air. This needs escalation
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Zach Carlton
(@realZachCarlton) reported
@Rogers and @Fidomobile need to get their system together. Terrible customer service, hour long holds, and random fees/charges make for one absolutely horrible experience.
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David Figs
(@david_figs) reported
@RogersHelps are there service outages in London? I currently have no internet, home phone, or television and I’ve tried resetting my ignite box.
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András
(@magyandras) reported
@RogersHelps And there are no "broadcasting changes". It is a human being who is supposed to be manually switching those channels over to the appropriate feed. I have seen it happen live. It is nothing more than amateur error week after week of dereliction of work duty. FIX THIS.
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Brock Morrell
(@brock_morrell) reported
@Rogers Great idea with Pro on the Go but bad execution. Users can get new phones the same day and get a discount for using the PotG, but if we don't live in the GTA, we have to pay full price and wait for it to come in the mail. Does that seem fair to you?