Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (60%)
• TV (13%)
• Wi-fi (12%)
• Total Blackout (6%)
• Phone (6%)
• E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Edmonton, Toronto, Mississauga, Brampton, Vancouver, Longueuil, Richmond Hill, Kimberley, North Saanich, Surrey, Ottawa, Montréal, St. Albert, Edmundston, and Hamilton.

City	Problem Type	Report Time
Edmonton	Wi-fi	24 minutes ago
Toronto	Internet	46 minutes ago
Toronto	E-mail	1 hour ago
Toronto	Internet	2 hours ago
Toronto	Wi-fi	3 hours ago
Mississauga	TV	6 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Willken (@WillkenOne) reported 14 minutes ago

  @RogersHelps @Bratt_world **** Rogers. I'll never give you people a penny.

• 
  KNLCBD (@KNLCBD) reported 16 minutes ago

  In Canada the most difficult part of any move is the major **** around you get by your internet/phone provider trying to notify them to cancel. Power a 2 min questionnaire. Gas a 2 min questionnaire. Well done squad @Rogers @Bell your what makes Canada great.

• 
  B (@Rumbles82) reported 17 minutes ago

  @SportsnetPR Sportsnet is the reason I dont watch much hockey anymore. Nice to see they are killing Saturday night hockey. **** @Rogers .

• 
  Brett Plaxton (@BrettPlaxton) reported 19 minutes ago

  Yo @RogersHelps is something up with the 5G network? Ever since we had a service interruption last week, my phone keeps going into SOS mode and won’t connect outside of wifi

• 
  Graham Haigh (@GrahamHaigh) reported 19 minutes ago

  @RogersHelps Boo… that’s been the problem. It’s so hard to navigate to get to the tech support team.

• 
  t. (@picklesandpear) reported 24 minutes ago

  @RogersHelps The issue is not the sim, the issue is the network, this is day 7 with TERRIBLE NETWORK wherever I go! Your support team is NO HELP i am at my limit with your company

• 
  Judy Pickett (@JudyPickett1) reported 26 minutes ago

  Hey Rogers @Rogers Your wait time either online or phone is very poor! Looks like you need more human contacts to solve customer issues.

• 
  Chris (@Innes_lifestyle) reported 27 minutes ago

  @RogersHelps @nestapendragon This is ridiculous. If your tech cut the lines, he can easily splice them. You can not damage service and simply leave it. I, as the lead telecom tech for a major city, would never conduct myself with this egregious level of unprofessionalism. How low can you go Rogers?

• 
  Nesta ౨ৎ (@nestapendragon) reported 29 minutes ago

  @RogersHelps Your techs can't fix the problem they caused cutting the wiring in my home for no reason?

• 
  meh (@gongshow922) reported 30 minutes ago

  @AngryPossum69 @Rogers I would love to but I'm never going back to Telus

• 
  Sir Meme (@SirMemee) reported 32 minutes ago

  Cancel @Sportsnet subscriptions and switch from @Rogers to @Bell HOCKEY NIGHT IN CANADA BELONGS TO US CANADIANS **** YOU.

• 
  Prime Minister of Pylons (@PuckFuddleCGY) reported 33 minutes ago

  @Jay_D_Rosehill Nothing to do with CBC and everything to do with Sportsnet and @Rogers desire for a monopoly. It’s disgusting and they need to be shut down.

• 
  Pat Quinn (not that one) (@FHPQuinn) reported 35 minutes ago

  Wow more reason why @Rogers sucks

• 
  x marks the spot (@x_4lyfe) reported 35 minutes ago

  @Rogers took the time to change their app logo to pride colors. How gay. Focus on better customer prices and support.

• 
  Sanjay (@Sbmvv2000) reported 35 minutes ago

  @RogersHelps Hi. I am trying to cancel home security with rogers. I have been on hold for more than an hour. What is going on?

• 
  🇨🇦B1g T1ny Bubbl3s🇨🇦 (@b1g_t1ny) reported 38 minutes ago

  @Hky_Illuminati_ Get ****** @Rogers . Do the right thing. **** monopolies

• 
  Pam (@pammcgugan) reported 39 minutes ago

  @Smil3yAngel This sucks @CBCNews @Rogers

• 
  Yagya Sachdeva (@YagyaSachdeva) reported 41 minutes ago

  @Rogers I’ve never been more dissatisfied with any service as much as yours. I’ve been on hold for 45 minutes with literally no response. The way you treat your customers is abysmal.

• 
  Nesta ౨ৎ (@nestapendragon) reported 42 minutes ago

  @RogersHelps Yeah I will schedule emergency maintenance because you broke things. Amazing solution. Go to Hell.

• 
  LAH (@laheastend) reported 43 minutes ago

  @RogersHelps is the only way to cancel Rogers is to call and speak to a little be agent? I have been on hold for 40 minutes.

• 
  chris (@whiteboywork) reported 47 minutes ago

  @Rogers everything I know it gose down gonna let you know ... which did just now ...

• 
  Semtex (@SolidSemtex) reported 49 minutes ago

  @Rogers soooo you take the nhl broadcasts off cbc... only for us to have to deal with **** from sports net broadcasters.... thank christ for mute... cant stand the play by play folks you hire... always so biased against anyteam that isn't toronto or the hasbeens.

• 
  chris (@whiteboywork) reported 51 minutes ago

  @Rogers and yet again it has gone down ... let see how many I get today

• 
  Booshua (@deadjosh13) reported 51 minutes ago

  @RogersHelps Broadband Home Internet is down... please help..been waiting on the phone for 40+ mins already...

• 
  Sue Leith (@soobird26) reported 51 minutes ago

  @Rogers @TSN_Sports @CBC Soooo….Rogers, you’ll be carrying the NHL games and playoffs for free then? Just as all Canadians have been used to for 70 years? You wouldn’t take that away from us, would you? That would be bad form. And bad for your reputation.

• 
  Yagya Sachdeva (@YagyaSachdeva) reported 53 minutes ago

  @Rogers I opted for a temporary suspension of service for a month as I’m not in the country and now you’re charging me for the suspension AND MY whole bill? Why is there even a temporary suspension option if that is the case. Your chatbots are useless. You can’t be reached.

• 
  Rocco Signorile (@imthedarkknight) reported 57 minutes ago

  @RogersHelps @JudyPickett1 Be careful they might cancel your number or charge you $80

• 
  LordMassicotte (@LordMassicotte) reported 59 minutes ago

  @SeanLockhart7 @RogersHelps It's always like that They say nothing wrong, but everything is wrong, website slow and their a.i suck. Time to switch after 16 years.

• 
  Wijaya Navaratnam (@wnavaratnam) reported 1 hour ago

  @RogersHelps I was on-call for one hr. When tech came on, he said Rogers is having technical problems accessing customer account info. This is unacceptable. I don't have time to call again, wait in queue for another one hr and get the same message "we're having technical problems"!

• 
  Sir Meme (@SirMemee) reported 1 hour ago

  @Rogers @Sportsnet needs our $ to survive but they know people won’t cancel their subscription and services. Anyone who gives these clowns $ should call right now and cancel.