Rogers Outage Report
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
-
Internet (55%)
-
Wi-fi (15%)
-
TV (14%)
-
Total Blackout (7%)
-
Phone (6%)
-
E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Montréal, Edmonton, Beaumont, Creston, Whitecourt, Richmond, Calgary, Vancouver, Winnipeg, Banff, Toronto, Spruce Grove, Surrey, Saskatoon and Newmarket.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Edmonton |
Internet | |
| Beaumont |
Internet | |
| Creston |
Internet | |
| Whitecourt |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
ubk
(@ubk28978860) reported
@RogersHelps service disruption this morning between 9:40-10:30 AM ET in Laurelwood neighbourhood, Waterloo, ON. No prior notice sent, internet going in and out!
-
LinuxExam.net
(@JinqiangZhao) reported
@RogersHelps survive. It is now understandable why so many interruptions happened. The management is so bad.
-
SkapeGote
(@SkapeGote) reported
@RogersHelps No. What you will do is refund me for this month. Since it is happening again today. I will be doing this everytime it goes down from now on..30 times or more thisbyearbit has dropped. I won't pay for trash
-
mjk
(@fiberops_) reported
@RogersHelps unreal, internet is out again, you have service vans dotted down the street, "planned maintenance" according them, but can Rogers notify customers? Nope. Keep up being the worst ISP in Canada.
-
Gord Kerr
(@gordkerr1) reported
@RogersHelps Online with various people at Rogers for 30 minutes. No one could help. Is this an area outage or just isolated?
-
pwethic
(@pwethic) reported
@RogersHelps Ive contacted you numerous times throughout the year about the problems and you offer useless advice that never helps! Everyone has the same problems. Any other IT team would have fixed it over the span of a year. I cancelled my subscription as of tonight.
-
LinuxExam.net
(@JinqiangZhao) reported
@RogersHelps I called Rogers multiple times to just get updates, and got different answers each time for the same problem. Technicians came and go without solving any problems. Agents didn’t try to solve problems but asked for good survey responses. I am wondering how did such a company …
-
Jason Miles
(@PhotoMediaGuy) reported
I've never really had an issue with @RogersHelps but wow, 3 swings, 3 misses, and almost 4 hours on the phone in 3 days trying to process a simple service upgrade. I get it now; the frustration is real.
-
Jeff Cain
(@Cain09Cain) reported
@RogersHelps manotick ontario been down since noon, you said after the last one transparency would be there. You refuse to say why or when it will be back. It's practically pointless to have reps when the client knows it's down. How about answers?
-
pwethic
(@pwethic) reported
@RogersHelps I spent time & effort trying to resolve the issues just like other people complaining. How about you spend less time trying to get the last word in a meaningless Twitter argument and instead work on fixing your trash can fire of an application!! #mlb #bluejays #sportsnetsucks
-
Elizabeth Di Sarno
(@fitbodmom) reported
@RogersHelps I certainly do not feel valued when you are offering no solutions to stay. I was told by the “customer service” rep there was nothing more to do. When I advised that I would take my business elsewhere, he replied that “maybe” someone could call me within 48 hours. What is that??
-
Mr. Minecraft Roblox
(@LegitGamerKing) reported
@RogersHelps Internet is down in the M4C locale. Spike on downdetector as well. Are you aware? Working on it? If yes what's the ETA for restoration?
-
Elizabeth Di Sarno
(@fitbodmom) reported
@RogersHelps Obviously I would like help. Why don’t you DM? I think I have been clear, and your replies hold no substance.
-
Elizabeth Di Sarno
(@fitbodmom) reported
@Rogers after 14 years of being a loyal customer, I am switching carriers. it SUCKS to constantly be treated like a number. I was told there is no solution to my issue of having to pay 40% of a new phone. Reason- I pay bills late, but have never been suspended. You can do better.
-
LinuxExam.net
(@JinqiangZhao) reported
@RogersHelps survive. It is now understandable why so many interruptions happened. The management is so bad.
-
Kris Uguccioni
(@kris_ugu) reported
@Rogers @RogersHelps a little frustrated. My home shows as having fibre for ignite. I signed up for two year term. Installation guy shows up and say the fibre is in technically on the street but not at my house and I can’t get it until later this year. So I’m stuck with coax! WTF
-
Heather
(@OhhaiHeather) reported
Anyone having Rogers cable issues? So many of our channels are not working (black screens), and the ones working are choppy and cutting in and out. Punishment for not having Ignite? @RogersHelps
-
Danny
(@languishingdog) reported
Had some terrible customer service just now with #fido aka #rogers. Customer service literally named called me and then ended the chat unilaterally LOL! WORST customer service I've experienced by a mile!! I have the logs if interested @Fidomobile @Rogers
-
Maribeth
(@stronggalbeth) reported
from
Twin Elm, Ontario
Hey @rogers I have been waiting 38 min for a technician..that was after I had spoke to person who told me they couldn’t help me …I finally get through and he tells me I have been waiting for the wrong service and quickly puts me on hold again
-
Erin Elizabeth
(@erinelizalea) reported
Have had three of the most infuriating calls with @RogersHelps regarding charges to my account for something that literally did not happen with no resolution. Anyone have suggestions for a phone plan that isn’t through them? I’m ready to jump ship 🙄
-
Sid Biondi
(@sidbiondi) reported
@RogersHelps Hi, is there an outage in North York for home Internet?
-
brianpartridge555
(@brianpa65577962) reported
Hey @RogersHelps, you aren't stepping up, this is purely about making more money. Even if one Telco build the Montreal infrastructure, all can use it with no additional cost to providers or customers. You now have no issue with BAI tactics now that its you?
-
pwethic
(@pwethic) reported
@Bluejaysmemes Good luck dealing with @RogersHelps they « are available 24/7 » but offer no help and are only interested in getting in the last word in Twitter arguments.
-
Vosik 🍁🇺🇦
(@D4RKSIDECOOKIES) reported
@RogersHelps internet has been down for almost 9 hours in Orillia. Virtual support put my ticket in as a TV issue when I specifically said it was internet. Come on guys, this isn’t good enough
-
Kris Uguccioni
(@kris_ugu) reported
@Rogers @RogersHelps this is some BS bait and switch tactic here. I paid for fibre line internet due to the improved Upload speed. Now I’m stuck with your terrible coax upload speed for two years!!! Available in my area should mean ready to install not sometime this year
-
pwethic
(@pwethic) reported
@RogersHelps If you were really saddened you would have fixed the issues that people have been complaining about for over a year ! 24/7 support desk is meaningless if there is no follow up and resolution to reported issues. How do you think I found your contact?? Repeat issues
-
Baseer Khan
(@Toeyeguy) reported
@RogersHelps so every 8 months major power outage? No phone, no tv no internet Kids can’t do Homework $1300 a month at Rogers doesn’t buy premium service, I call bell in the morning if my phone works to switch
-
Vindi
(@VindiMK) reported
Yo @rogers can you fix your internet
-
pwethic
(@pwethic) reported
@RogersHelps Thanks for nothing. It’s been garbage all year! It’s been reported as being garbage all year! Nothing has changed except this time everyone was impacted. @BlueJays @MLB #bluejays #rogers
-
Baseer Khan
(@Toeyeguy) reported
@RogersHelps I’m sure US carriers don’t have these types of issues, why? Because they don’t have oligopolies, you have way to much power to care about customer service