Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 6: Problems at Rogers
Rogers is having issues since 04:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Montréal, Ottawa, Toronto, Brampton, Mississauga, Cavan Monaghan, Newmarket, St. Clair, North Vancouver, Penticton, Oshawa, Edmonton, York, Vancouver, and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
Internet | 12 minutes ago |
|
Ottawa
|
Internet | 14 minutes ago |
|
Toronto
|
Internet | 33 minutes ago |
|
Brampton
|
Internet | 47 minutes ago |
|
Mississauga
|
Phone | 1 hour ago |
|
Cavan Monaghan
|
Phone | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Mary Fulcher (@peggyfulcherxx) reported@RogersHelps 2.5 hours on the phone today. The agent says she will get someone to help as there does seem to be an issue, comes back and says..we are very busy today, call back tomorrow. HANGS UP!!! TWO AND A HALF HOURS!!! FIX YOUR SYSTEM
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Nickolaus (@NickOrMapie) reported@BreakerStrength @RogersHelps Based rogers user! Same issue here been going on since 1am
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Sid T (@sidcedar) reported@RogersHelps fix your ******* network, internal issues you ******* dumbass poor quality company poor ******* management got ******* worse when you merged with Shaw. Your own ******* representative don’t even know what the ******* problem is. What’s their ******* job duty
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DARSHAN AILANI (@AilaniDarshan) reported@RogersHelps I understand that and I did try all of this while I was travelling. What I’m asking is that it’s not fair for me to pay the kind of charges levied to me when the service was barely used due to these issues. I raised a ticket and no one seems to care about that.
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Mary Fulcher (@peggyfulcherxx) reported@RogersHelps Again...2.5 hours on the phone today...the lady helping my husband says, I will find someone to help you, there does seem to be a problem, comes back and says...we are very busy, please try tomorrow! TWO AND A HALF HOURS!!
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Alper Dama (@alperdama) reported@RogersHelps @RogersHelps I sent you a detailed DM with my full account info, case numbers, and evidence. Your response? An AUTOMATED BOT directing me to the same broken chat that disconnected me 3 times. You asked me to DM to hide this from the public. You never intended to help. CCTS complaint filing. See you there.
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Robert Park (@RobertPark71) reported@Rogers crap service, tv/internet outage for months. Numerous calls/tech visits, plus many area issues. Finally found out a broken wire coming into our apartment. Weeks, still not fixed, outages continue. WTF are we paying for? Still a year left on contract, not like this!
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TheHat (@millhist) reported@RogersHelps Done and it gives me the same behavior. This time it was less than one minute between login attempts. Face it it is your app. Not me
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Andrew d. (@Werdnah) reported@Rogers I wasn’t home to test out on TV. The screenshots I shared were from you Sportsnet app & exposed the fact you guys hire incompetent morons to manage the backend of your Sportsnet+ service … including customer service.
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Andrew d. (@Werdnah) reported@Rogers It’s absolutely inexcusable how LITTLE your company actually gives a **** about customer experience outside of anything related to the Jays. Just take your customers’ money & provide ZERO “give a ****” when a customer has an issue or opts to leave for another company.
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Alper Dama (@alperdama) reportedYour customer service is outsourced overseas with agents who lack basic professionalism. One accused a disabled customer of "spamming" during a medical emergency. This is @Rogers in 2026. Broken website. Broken chat. Broken promises. Filing CCTS and TP complaint. See you there.
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Lori (@LoriinDurham) reported@Fidomobile @Rogers worst experience getting customer service. $400 a month and can’t get service
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DTAmerikka (@Ferreira_nszuki) reported@CrescendoCove @Rogers 3- 22 years of being a loyal customer.
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immy (@imranist4n) reported@RogersHelps do we have to submit a complaint with CCTS in order to get anything done? I have called 5 times or more for the same issue and each time the agent says it’s resolved but it’s not.
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Canucks Critic (@CanucksCritic) reported@Canucks @Rogers Livestream panel to explain a lottery you only need because the team was awful. Stop dressing this up like content anyone should care about.
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Just10CNS (@JustinCNS) reported@RogersHelps @CrescendoCove lol shut up Rogers. Fix that **** asap crooks.
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Revel Peters (@urbanlamb) reported@RogersHelps @KTheresa95 canned robot responses is not 'help'...
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PATEL HITESH (@Patelhits2511) reported@Rogers Never recommend red wireless. Instead of giving discount to uber blue account holder they are looting their customer. First they have showed me that I will get mobile device plus plan for just $51.50. But what am I seeing that they are charging me $112.
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Marni Miller 🇨🇦 (@miller5252) reported@RogersHelps going on close to 48 hours of no service with zero accountability and no expected resolution time. Area of outage is Yonge and York Mills. Two days of being unable to work because of zero internet.
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Andrew d. (@Werdnah) reported@Rogers I’m subscribed to Sportsnet through my Cable TV package. It doesn’t matter though. Rogers routinely doesn’t get it right. I’m ALWAYS getting pushback (instead of assistance) from Sportsnet+ support when your service constantly errs & I report it.
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ً ً (@RaymondWil78846) reported@DorionforGM @Canucks @Rogers Vancouver is pretty much lib/NDP. You in the wrong hood. go cheer for the coilers. Retard.
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Heldy (@HeldyCarvalho) reported@Shawhelp @Rogers @RogersHelps I have been with Shaw 10+ years. They used to use automatic card updating services that update expiry dates automatically. Rogers does not use that. Does not notify users. Just charges them $70. At least tell users that service is removed.
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Stephen Hindle (@StephenHindle6) reported@Rogers We really hate you because you give us bad WiFi!
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Cryptofanatic420 (@Liam14903953) reportedWhy do ppl renew contracts to get another cell phone from places like @Bell and @Rogers. They give you a garbage phone that breaks down in only 2 yrs...my phone from 15 yrs ago still works...thats how much you're bring ripped off. Stop using them!
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SG (@allkindsXO) reported@Mr_E_ous @RogersHelps Yes exactly!! I still have no service and they’re saying is nothing is wrong w their service.
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Honeyboy Wilson (@HoneyboyWilson6) reported@RogersHelps are there any reported issues with the Xfinity app on FireTV? I can’t play anything live or recorded. Added and removed app, rebooted etc etc.
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Mr. E (@Mr_E_ous) reported@RogersHelps @allkindsXO Same here. No wireless connectivity. Your AI chatbot gaslights me and tells me there are no issues. Maybe Roger’s should posting about this so customers aren’t in the dark.
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Leafs 4 ever (@leafs4ever69420) reportedWhy is Multiview not working? @Rogers
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♓ T Moretti ♓ (@JMisses) reported@RogersHelps Internet connection keeps buffering since the outage a few weeks ago. I called your tech support and they said I had to change my modem and plan.
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Sam Sung (@SamSunga3yr) reported@RogersHelps "I have already tried calling multiple times over the last 2 weeks, including a recent wait of over 80 minutes with no response. It is unacceptable to force me back to a phone line that doesn't work for a problem your system created by adding 2 unauthorized lines.