1. Home
  2. Companies
  3. Rogers
Rogers

Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 59% Internet (59%)
  • 13% Wi-fi (13%)
  • 11% TV (11%)
  • 8% Phone (8%)
  • 6% Total Blackout (6%)
  • 3% E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Calgary, Surrey, London, Toronto, Ottawa, North Vancouver, Mississauga, Vancouver, Montréal, Halifax, Nepean, Brampton, Edmonton, Pickering, and Creston.

CityProblem TypeReport Time
Calgary Internet 4 hours ago
Surrey Internet 5 hours ago
London Internet 5 hours ago
Toronto Phone 6 hours ago
Ottawa TV 6 hours ago
London Internet 9 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • aneupane
    AK... (@aneupane) reported

    @MikeDelpieroX @RogersHelps I'm not going to file complaint for my personal time damage but will report their fraudulent behavior towards customers. There might 1000 of victims like me. Luckily I noticed and have time to wait almost 3 hours but think of those who doesn't. You promise and don't fulfill?

  • rhibbsy
    Ryan Hibbs (@rhibbsy) reported

    @RogersHelps This is ridiculous. I just got through to a chat specialist, and they ended the chat immediately when I tried to report the fraud. It was 2.5 hours just to contact them and they immediately ended the chat. Absolutely rude.

  • amollymonster
    Molly (@amollymonster) reported

    @Rogers why have I spent a MONTH trying to get a hold of an actual person to talk to about my account? This is ridiculous.. worst customer service I’ve ever experienced.

  • Jet_Wash
    Jim Allan (@Jet_Wash) reported

    @RogersHelps my tv and internet has been dropping on and off all day. The outage site says there isnt any issue.

  • Norm_Ally12
    Norm Ally (@Norm_Ally12) reported

    Why is @Rogers so bad lately . Dropped calls, slow data, late/delayed incoming messaging? Despicable considering the cost of their services

  • Mike_Jones_1
    Mike Jones (@Mike_Jones_1) reported

    @lamphieryeg @Rogers @RogersHelps Customer service in telecom companies in Canada is practically nonexistent, their monopoly allows it. The threat of taking your business elsewhere is a joke and they all know it.

  • claytonhales83
    Hales (@claytonhales83) reported

    @RealDonBradshaw @BlueJays @Rogers Literally every team does this. Calm down

  • peter101s
    🇨🇦 Peter 🇨🇦 (@peter101s) reported

    @dbhoops_ @RogersHelps @Rogers Don’t waste your time. Rogers has become useless after they contracted out to useless 3rd world countries their customer service. I cancelled all my services after 47 years with them.

  • TheRealSassyQn
    The REAL Sassy Queen 👑 (@TheRealSassyQn) reported

    @MikeDelpieroX @Rogers @fordnation Thank you 100 % same thing keeps happening They treat existing customers like GARBAGE!!!!

  • NordicNords
    NordicNords (@NordicNords) reported

    @RealDonBradshaw @BlueJays @Rogers So you’ve never been on the internet before eh or do you just whine for a living?

  • johndoe54227482
    john doe (@johndoe54227482) reported

    @RealDonBradshaw @BlueJays @Rogers Um teams from all sports do this when trades happen lol. Who ******** cares ?

  • Joseph2653
    Vivere sine timore (Live Fearlessly) (@Joseph2653) reported

    @RogersHelps Over an hour late for a technician and when I call I’m on hold & forced to listen to the torture of bad music-that sounds like you recorded it on to tape from a bad AM station and you wonder why customers are upset when the agent comes on line!!

  • openhbar
    openhbar (@openhbar) reported

    @RealDonBradshaw @BlueJays @Rogers Wtf man, another crazy take.

  • thewiredserf
    Jeff Jones (@thewiredserf) reported

    @Rogers how to we actually get a technician to help with a surge damaged drop? It’s been 7 days now and 2 technicians with no resolution. Have to wait on the phone for 1.5 hours to have support tell us they can’t send someone for another day.

  • chuter87
    ec87 (@chuter87) reported

    @RealDonBradshaw @BlueJays @Rogers Are you this stupid in real life or only on here?

  • BC_Bound
    DL - on Bills WR 🚂🚞 next stop, draft one in 1st (@BC_Bound) reported

    @lindsaytaylorl @Rogers Kitchener right now, this is what brought me here Loll guess theres only an outage in my block frig sakes

  • Moon_River05
    Lynn Without an E (@Moon_River05) reported

    @blu_kryptonian It's hard wired into the cable box. @Rogers does everything in their power to make sure their customers are unhappy. It's really quite incredible. They actually have an automated message that says "We are too busy to take your call, goodbye" when you call customer service. Goodbye is right!!!

  • nerdynotreally
    a simple plebeian (@nerdynotreally) reported

    @RogersHelps hello any ETA of the Internet outage being fixed by Surrey whalley area?

  • rhibbsy
    Ryan Hibbs (@rhibbsy) reported

    @RogersHelps Being able to access support when I need it is important. Long wait times happen but being hung up on is inexcusable. This is something worth switching carriers over.

  • msh_1486
    Mahdi (@msh_1486) reported

    @RogersHelps The problem is I can't get a hold of someone. Do you even have a support team?

  • HaroldCundal
    Harold Cundal III (@HaroldCundal) reported

    @KellyHrudey Damn, gonna miss you on the screen, Kelly! Another proof that @Rogers is tanking @Sportsnet hard. Will be watching anxiously for Hrudey 3.0.

  • marcuswaters
    MW (@marcuswaters) reported

    @Rogers Part 2 - Your infrastructure doesn't allow customers to reach the support due to 'excessive call volume (=everybody calling to complain re unauthorized increases. Ridiculous options to get through to an agent. AI ftw. Cost cutting at its finest. Bigger bonuses inbound

  • davidk101
    David Kehoe (@davidk101) reported

    @RogersHelps Can’t access Roger’s support Just says we can’t answer your call at this time good bye ?

  • vkhkugar
    VKH_KUGAR (@vkhkugar) reported

    @FierySharky @Rogers @Sportsnet He never looked comfortable in front of the camera.

  • marcuswaters
    MW (@marcuswaters) reported

    @Rogers Eric. Thank you for the cut and paste reply. I'm nit going to provide information on a publicly accessible platform. How about you schedule a call back from a manager to discuss the issue today?

  • denncrocker
    D Crocker (@denncrocker) reported

    @Rogers Can you please cancel the crave subscription that has been added to my account. It was supposed to be a free feature with my virgin mobile account but I've been charged $22.00 for it.

  • Joseph2653
    Vivere sine timore (Live Fearlessly) (@Joseph2653) reported

    @RogersHelps @Rogers Non responsive all day as I wait for a service technician who really isn’t coming… Perhaps I’m blocked due to the repeated requests for anyone to do anything to help resolve our service issues

  • edflynn
    Ed Flynn (@edflynn) reported

    @RealDonBradshaw @BlueJays @Rogers Jesus, Don. Lock down your account.

  • jmckay2508
    Jo (She\Her)🇨🇦 (@jmckay2508) reported

    WTF! @fordnation @Rogers is about to show YOU their lil'wire brush. Take that shot at Poilevre's seat now - OR???

  • storytellrwendy
    So Mino (@storytellrwendy) reported

    @Rogers you are a horrible service. We’re trying to cancel our account and we’ve been on hold 3 hours, re-directed by 4 different reps, and have been told it’s not possible to cancel. You’re now stealing from us. Awful customer service. Awful company.