Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (58%)
- TV (14%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Toronto county, Grande Prairie, Toronto, Sylvan Lake, Regina, Guelph, Burlington, Lethbridge, Edmonton, North York, Winnipeg, Saint John, Bells Corners, and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 41 minutes ago |
|
Toronto county
|
Phone | 49 minutes ago |
|
Grande Prairie
|
Phone | 1 hour ago |
|
Toronto
|
Internet | 4 hours ago |
|
Sylvan Lake
|
Internet | 5 hours ago |
|
Grande Prairie
|
Internet | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Chrissy77 (@Chrissy0377) reported@nitusai @Rogers @RogersHelpLine I pay $200 a month for cell and internet. It’s ridiculous. I was paying Rogers $300 they refused to reduce after 20 yrs as a customer so I left.
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chad rasa (@cv570957) reported@LoveMy7Wood @Rogers Rogers sucks. Left them years ago and went to Bell. Service was better but really had no issues the last 2 years. I do not like either companies and their pricing sucks.
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BlindLiberalism (@BlindLiberalism) reported@RogersHelps I’ve tried submitted one time last year for an issue they never responded. This recent one was just last week. Im not sure on the day because once I submit I never receive any message from the company. Why is it so difficult to get in contact by email?
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chris (@whiteboywork) reported@Rogers fix your internet stability... all day non stop disconnect ... for a week now having issues your support ppl can't fix ...
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Infinitus Capital (@InfinitusCap) reported@geo_fed @RogersHelps @60_glg customer service is a total joke
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Jennifer Leigh (@WriteLinesInk) reported@RogersHelps 10 gigs in 18 days and you want to charge me more. And the plan that you sucked me into is not one offered by connecting families. Yet another case where Rogers decides to run roughshod over Canadians. Not this time. The garbage phone I have will be left with one of your stores.
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Pamela Ingold 🇨🇦🎥🎬 (@PamelaIngold) reported@LoveMy7Wood @Rogers @RogersHelps I have Beanfield - they do condos only. Never had a problem in 10 years and they've never raised the price. It's guaranteed. They answer immediately when you call.
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A Blue Jays Boi. (@bluejayspeteguy) reported@Expos4ever10 @Rogers @Sportsnet Why do our prospects never make the top 100 unless they are a well known prospect, we've have had soooo many prospects turn out really well over they last 5-8 years...pound for pound i believe we turn out more major league ready prospects then anyone else.
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FIGHTINSIGHT (@FIGHTINSIGHTPOD) reported@Rogers - changed my services 8+ hrs ago to watch the #WorldCup games and its still not working. Called 3x to cust service and get overseas people that cant speak English and hang up on you after waiting an hour on hold. Walked into a store and they said thats how it is - too bad
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Nik (@Duke991_) reported@Canucks @Rogers You guys should draft Malhotra even over Stenberg. Don’t listen to stupid fans like Rick Sorken
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NeverTrustPoliticians (@onlyafewcows) reported@Berniceness @Rogers Bell ‘Canada’ was quite rude too, when i asked what country they were phoning me from.
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Gio (@giovexpo) reported@LoveMy7Wood @Rogers @RogersHelps I Have Tried 3 Times In 3 Days I Never Got Through. It’s Their Master Plan They Know The 5 G Mobile Internet Is A Not Working So No Service,Never Seen That In All My Years With Rogers Something Is Up!
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Ani (@aniruddha153) reported@RogersHelps Is Rogers experiencing an outage? I have no mobile signal. Location: Thickson & Rossland, Whitby @Rogers
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dat rich dude (@whodis874) reportedLeaving @Rogers once I get them to give me two months credit for dropping wifi for an entire month and the same with the phone. Your customer service is trash, at least provide a good product you scambags
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mike walsh (@mikewal16285187) reported@RogersHelps @MathesonJMT Also 2 hours when my internet speed went from 100 to 1. Obviously despite the rather lame deflection from the problem,you dont have enough teams or your product sucks so bad,there will never be enough teams
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Rick (@Rick41514583752) reported@Berniceness @Rogers Exactly.I contacted customer service and they just go by the script in front of them. I knew it was the line outside that needed to be replaced but they wouldn’t listen or knew what to do. Finally after 3 months and 5or 6 indoor technicians it got fixed. No compensation.
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Jennifer Leigh (@WriteLinesInk) reported@RogersHelps At this program and literally do what you've done well please all the while making your customers think but what they're getting is backed by the government. When what you have proposed is so far outside of the program as to be not part of the program. Just another lay down scam
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loose chin strap (@bigjbowski) reported@MathesonJMT @Rogers This is exactly why we need @Verizon and other competitors in Canada to give Canadians a choice and bring down costs I
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chris (@whiteboywork) reported@Rogers oh stayed up for 15 mins ... 1 week of this issue and not even attempt to reach out ... really poor customer service
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Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported@DVitous @Rogers I'm just annoyed their customer service is an absolute joke as is their equipment
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BlindLiberalism (@BlindLiberalism) reported@RogersHelps hello I need help. No one is following up with me when I submit to make a complaint via the Roger’s contact form.
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RichardYanker2U (@drinklotsofh2o) reported@LoveMy7Wood @RogersHelps Every time I would call Rogers I would start the call by saying “pass me through to customer retention because that’s where I’ll end up anyway”.
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🇨🇦 UTDManish (@UTDManish007) reported@RogersHelps It's not yet setup. I received the email to setup the account, but while setting up it is asking for account number, which I don't have . I called customer care and still no-one shared. So I am frustrated.
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Dylan (@DylanFromCanada) reported@Leafgirl93 @MapleLeafs @Rogers Too bad Hoffman will never allow the Jays to win a World Series
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Elysian Workshop (@ElysianWorkshop) reported@Berniceness @Rogers FYI.. freedom is exactly rogers with half the price and they have nice service people. No waits.
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Lt (Retired LAPD) Frank Columbo 🏴🇨🇦 (@jsam10983741) reported@LoveMy7Wood @Rogers @RogersHelps I’ve had cell issues for some time and I’m dreading calling them. One of the worst companies I’ve ever dealt with.
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Croscar (@COOPs_lines) reportedTwo weeks of @Rogers & Likewize failing to fix my 85yo father-in-law's phone. Horrible experience with their contracted repair service. Sharing to protect other vulnerable seniors—save yourself the headache and choose a different provider. #CustomerService #Telecom
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SLICK.skr🐡 (@SLICKBLOWFISH) reported@yegwave I just reported @Rogers to CRTC Stupid scammer ***** I hope it burns to the ground
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Jennifer Leigh (@WriteLinesInk) reported@RogersHelps So you gave me some shill, gave me a piece of garbage Motorola phone that you're telling me the government gave to me but the government doesn't have that option and knows nothing about this. And suddenly I'm getting 10 gigs. In 13 years while you and fighter were charging me
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anna b (@Bananrama2) reported@Bell good job Lost me as a customer thru bell and Virgin today. Hello @Rogers Hate having to play musical telecomm just to try to save $. Government mafia & extortion via CRTC @CRTCeng