Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- TV (14%)
- Wi-fi (12%)
- Total Blackout (6%)
- Phone (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Bradford West Gwillimbury, Toronto, Edmonton, Victoria, Richmond, Carp, Longueuil, Calgary, Vancouver, Toronto county, Surrey, Oshawa, Orillia, Kitchener, and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Bradford West Gwillimbury
|
TV | 1 hour ago |
|
Toronto
|
Internet | 2 hours ago |
|
Toronto
|
Internet | 3 hours ago |
|
Edmonton
|
TV | 3 hours ago |
|
Victoria
|
TV | 3 hours ago |
|
Toronto
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Prime Minister of Pylons (@PuckFuddleCGY) reported@Jay_D_Rosehill Nothing to do with CBC and everything to do with Sportsnet and @Rogers desire for a monopoly. It’s disgusting and they need to be shut down.
-
Sanjay (@Sbmvv2000) reported@RogersHelps Hi. I am trying to cancel home security with rogers. I have been on hold for more than an hour. What is going on?
-
Jennifer McCoy (@Jennife73795157) reported@thepwhlofficial @Rogers This is an American-owned league that is all about selling tickets in the US. The Fleet have had trouble drawing flies to most of their home games. Meanwhile, all the Canadian-based teams sell almost all their tickets for virtually all their games!
-
Digitech (@digitech777) reported@Rogers your customer service wait time sucks 😒
-
R I C H (@RichFriars) reportedHad to restart my gateway several times ! Even though I call Roger’s many times to tell them the service is not working ! @RogersHelps @Rogers
-
Okay you have some skill (@Sumskillz) reported@cdntradegrljenn @Rogers Bell knows that they have a mobile phone service hole in my subdivision. The city knows about the hole. Since no city councilors live in said hole, it won't get fixed going on 5+ years now. City councillors don't want any new towers erected. Everyone says, "just use wifi calling"
-
SNC Trader (@SNCTrader) reported@RogersHelps One of the phones we received through Rogers certified pre-owned program is having issues with its microphone during calls and I need to know which department to contact to get it exchanged/fixed. The phone is about six months old.
-
🔋Chin🔋 (@PhatChin) reportedJust had time to digest the HNIC cancellation news. Seriously, **** @Rogers and their corporate greed. They effectively just cancelled a Canadian cultural tradition without even a goodbye.
-
🇨🇦 Peter 🇨🇦 (@peter101s) reported@RogersHelps does anyone answer DMs anymore? Horrible customer service ever since the major cuts last year
-
Danny (@DannyParlays) reported@guyfelicella They were never defended though, so this argument is pathetic. Blame @Rogers for their greed. Hockey night in Canada is finished.
-
Nesta ౨ৎ (@nestapendragon) reported@RogersHelps Your techs can't fix the problem they caused cutting the wiring in my home for no reason?
-
chris (@whiteboywork) reported@Rogers and yet again it has gone down either your service is not what it claims to be or you sent us a trash router
-
drifting... (@rottedwithin) reported**** you @Rogers **** you @Sportsnet
-
Pam (@pammcgugan) reported@Smil3yAngel This sucks @CBCNews @Rogers
-
Hon. ZenevieveDubois ThundrBox_🇨🇦Border_Zsar (@pickofthaweek) reported@RogersHelps No just sending and receiving doesn’t work. It’s affecting my business. I’ve done all the troubleshooting for my apple device. They said it’s a service provider issue
-
James Hughes (@JHughes681) reported@ajplayzyt27 @BlueJays Doesn’t matter. Schneider is being fired tomorrow even if they had won today. Decision was already made. Sponsors actually complained to @Rogers and this cannot be ignored. Hopefully they fire David Popkins as well. Worst hitting coach in baseball and it’s not even close.
-
RT G (@Eshie4) reported@RogersHelps why don’t you take some of the people who have time to call me a million times a day for home security (which I’ve declined a million times) and train them to do customer service - because I’ve been on hold for an hour this is ridiculous.
-
Sir Meme (@SirMemee) reportedCancel @Sportsnet subscriptions and switch from @Rogers to @Bell HOCKEY NIGHT IN CANADA BELONGS TO US CANADIANS **** YOU.
-
David Webb 🇨🇦 🍁 🇺🇦 (@macrurdn) reported@Rogers @RogersHelps . Don't ever have any telemarketer call me don't email me don't do anything. Everyone should disconnect from Rogers ASAP. I don't want your phone I don't want your cable I don't want crap from your garbage organization. #hockeynightincanada #HNIC
-
♉️ J a i m e W I L L I A M S🇨🇦 (@SueValley) reported@RogersHelps @SNCTrader Check your dms I too have been having issues and I could use some help
-
Rocco Signorile (@imthedarkknight) reported@RogersHelps Yes and the transfer fee of $80 is completely RIDICULOUS! How would I know if they did it by mistake. I CLEARLY asked him AND my son as well. He responded on more than one occasion “ YES NO PROBLEM” Yet he did. So he is now a @Bell customer & will be joining him. “Sorry 2cu go”
-
R I C H (@RichFriars) reported@RogersHelps @Rogers service is absolute trash !
-
steve hamburger (@shitFricker) reported@RogersHelps how long does it take for outages to be reported? there is nothing listed for my area despite being told there is an outage by your support staff. I've been without the service I pay for for over 6 hours now
-
FancyOldLady (@FancyOldGal) reportedIf you were a Shaw customer and now find that you're a victim or Rogers. RUN! Rogers gave you soul in a deal with Yahoo. Yahoo gets all the @rogers and @shaw addresses. WHY? Ask your favourite search engine, or Google "does Rogers with Yahoo scan our webmails?" Read the bottom.
-
Sue Leith (@soobird26) reported@Rogers @TSN_Sports @CBC Soooo….Rogers, you’ll be carrying the NHL games and playoffs for free then? Just as all Canadians have been used to for 70 years? You wouldn’t take that away from us, would you? That would be bad form. And bad for your reputation.
-
Bonnie Lee (@stitchlady) reported@RogersHelps Can’t get through on the telephone. I don’t have an hour or more to sit on hold. Rogers has the worst customer service in the business. In fact, there literally is no Customer Service.
-
x marks the spot (@x_4lyfe) reported@Rogers took the time to change their app logo to pride colors. How gay. Focus on better customer prices and support.
-
Jennifer Leigh (@WriteLinesInk) reported@RogersHelps As soon as I have another Samsung in my hot little hands I will be going to freedom or even Bell or anybody but show or Rogers for my cell phone coverage. Did I tell you that your charging me almost $34 for 10 gigs of data? That apparently I ran out after 18 days. Despite never
-
Nesta ౨ৎ (@nestapendragon) reportedA @Rogers technician came to "fix" my cable internet today. So while he was here he cut all the "bell" phonelines. Now my front door buzzer doesn't work. I can't buzz in my nurses for cancer care anymore. I genuinely didn't think I could hate rogers more than I did before. Wow.
-
Chris (@Innes_lifestyle) reported@RogersHelps @nestapendragon This is ridiculous. If your tech cut the lines, he can easily splice them. You can not damage service and simply leave it. I, as the lead telecom tech for a major city, would never conduct myself with this egregious level of unprofessionalism. How low can you go Rogers?