Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Shawnigan Lake, Airdrie, Toronto, Calgary, Kitchener, Montréal, Surrey, Mississauga, New Tecumseth, Barrie, Ottawa, Bayham, Kelowna, and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Phone | 53 minutes ago |
|
Shawnigan Lake
|
Phone | 1 hour ago |
|
Airdrie
|
TV | 7 hours ago |
|
Airdrie
|
TV | 7 hours ago |
|
Toronto
|
7 hours ago | |
|
Calgary
|
Internet | 8 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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OJE (@odugwamen20) reported@RogersHelps @RogersHelps @Rogers Wifi been out since 12am this morning , outage map is not even working. when is this going to be resolved?
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Thoughts When I'm High (@highafagain) reported@Rogers your customer service is BS. I have been trying to call for weeks now for something your FAQs and AI can't help with, yet everytime you're experiencing "extremely high call volume" and hang up on me. If you're that busy why don't you HIRE MORE PEOPLE!!!!
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˚˚˚˚˚˚˚˚˚˚ (@anti_occult_ont) reported@Rogers Trying to access my online account. Verification codes are not being sent to my email address. Locked out of account for now. Thank you so much for your top-notch service.
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fish on (@3dartsforme) reported@Rogers gee down again for hours, worst inet anywhere
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John Valdellone (@JohnSavageDJS) reported@RealDonBradshaw @Rogers Probably because they don't expect it to be a long call up. He's probably back down tomorrow. With Gimenez not at 100% they needed a back up infielder for today's game.
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OUT N ABOUT with Yours Truly LIZZO C (@outnaboutlizzoc) reportedNo internet connection @RogersHelps is there an outage? I need to be reimbursed for the inconvenience! August 25, 2026 || 4:07pm ||
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_.damien5 (@damienvermande5) reported@RogersHelps I’ve been on hold for 4 hours now regarding a wifi outage, can someone please contact me to resolve this asap?
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big_fan2019 (@big_fan2019) reported@RogersHelps my cell service sucks at the football stadium in Edmonton why is that I can’t even us my iPhone
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Leafs Fan (@1967leafs1967) reportedHey @Rogers, I get a call from your people almost literally every day. Without fail. I’ve tried asking them to take me off their list but they don’t care. I can tell you that you can offer me free services and I wouldn’t sign up with you ******* just for the way you harass me.
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_.damien5 (@damienvermande5) reported@RogersHelps the ETA for the fix on the outage keeps getting pushed back, how can I know someone is actively resolving the issue?!?!?
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Arse Finder (@I_Find_ARSES) reported@RealDonBradshaw @Rogers Under #Gillick #Jays fringe players like #DavisSchneider would play winter ball to improve, there lies the problem!
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Stacks_₿s (@stacks_sats) reported@Rogers @Fidomobile WHY IS YOUR CUSTOMER/TECHNICAL SUPPORT TEAM SO BAD!? NOBODY SPEAKS FLUENT ENGLISH AND IT TAKES DAYS TO GET A CALL BACK. Ridiculous. Slap in the face to customers who have been with you for years. I'm switching.
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Rina Alexis ♏♋♏ (@Rinah75) reported@LeafSingh @main_singh Is Fido @Rogers? If so they can keep that. Worst customer service in the country and they're scammers.
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Toronto Guy (@doubledouble416) reported@RogersHelps Was able to reach out to them; they offer is higher than what Bell gave me (and you don't offer/allow hime phone service; if I don't take the full package, including tv; which i don't need)
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joe faddoul (@joefaddoul7) reported@Rogers @DirkSwagger I would love to get some support also. How does one actually achieve this with your company?
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Kanav Mehta (@KanavMehta7) reported@RogersHelps Your stupid website doesnt work and keeps increasing the restoration time.
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YOWGuy (@Sundayflyer) reported@CaroleFarhall @Rogers Same issue Rogers do not care.
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Bryan H (@bryhelix) reported@Rogers my phone was stolen this evening (732 PT). Your virtual assistant Ana is lovely but appears to have been imbibing in some sort of AI Apertif and isnt getting help how I need it. Current situaion: I literally cant talk to you on the phone but have many client calls still
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Mitchell Tremblay (@ODSPoor) reported@OntarioFrugal @RogersHelps Thanks but Rogers won't help me, I owe from decades ago when I became homeless and their cable box was lost. I think chatr or fizz prepaid is my best option... My credit score is the worst it can be. Thank you tho.
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Jeff B (@jeffbhere) reported@Bell your customer service is the worst in the world 19 yrs as a customer 6 hrs dealing with an issue Your loyalty is insulting offering a $15 credit bc im such a good customer and loyalty will do anything to keep me Guess im done and you dont care @Rogers happy to chat
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Kai (@nailwurm) reported@odugwamen20 @RogersHelps Multiple people are saying the estimated resolution time is 8PM EST 😒
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Markets, Options & more📈 (@Markets_Options) reported@Rogers @RogersHelps But @Rogers tells me this morning, despite emailing me the channel lineup that I am supposed to have, that I dont have the channels I was promised (in writing by the way), and they won’t do anything for me unless I pay more. I have 3 days left to cancel in my 10 day period… 3/n
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Robert Dobalina (@VickVinegar007) reported@1987boy25 @AustonStachews @Rogers The market sets the price. If those don’t sell they’ll lower them. The problem is the people buying them
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myopinion (@aslanUncle) reported@Rogers your new Ai system is horrible. Hung up on me saying we are busy right now call after lol. You guys are just getting worse.
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Caitlen (@caitlenxo) reported@RogersHelps is there an outage in Brampton? Router is flashing orange & also data is lagging extremely
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Jenny Muzik (@jennysmuzik) reportedDealing with you is soo frustrating! Got new packages that are all mixed up creating errors in billing. Phone lines or chat takes hours! How is this considered customer service. Not all things can be self serve!!! Hire up! @Rogers
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🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reportedOne hour and 45 minutes later someone from Customer Care is finally on the line. I have to start all over again with him. Ask me how much I hate @Rogers ... go ahead, ask me. 🤬
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Ronnie Turner (@TookARonTurn) reported@RealDonBradshaw @Rogers I wouldn’t say it sounds conspiratorial. I’d say it just sounds ridiculously stupid.
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Kanav Mehta (@KanavMehta7) reported@RogersHelps @Rogers Time to involve CRTC again! Internet down since midnight. No outage alert. Phone call not going through. Outage map down. LOL What a joke of a company!!
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Chris Hayes (@chrshys) reported@Rogers phone AI is just plain hanging up on me. What's going on over there guys? Fraud on my account I can't get anyone to deal with so I'm trying to cancel. Agent says, "Too busy, call back later." Comical actually.