Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (60%)
- TV (13%)
- Wi-fi (12%)
- Total Blackout (6%)
- Phone (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Brampton, Vancouver, Toronto, Longueuil, Richmond Hill, Kimberley, North Saanich, Surrey, Edmonton, Ottawa, Montréal, St. Albert, Edmundston, Hamilton, and Brossard.
| City | Problem Type | Report Time |
|---|---|---|
 Brampton
|
Internet | 22 minutes ago |
|
Vancouver
|
Total Blackout | 35 minutes ago |
|
Toronto
|
1 hour ago | |
|
Toronto
|
Internet | 2 hours ago |
|
Longueuil
|
Internet | 2 hours ago |
|
Brampton
|
Wi-fi | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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LordMassicotte (@LordMassicotte) reported@RogersHelps The outage map isn't accurate. The problem wasnt my phone. But your network and it was showing no problem.
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Marisa Allen (@marisaallen123) reported@RogersHelps Yes thats been done and makes no difference. Failed on all levels for customer service!
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Donna (@DonnaWatson01) reported@RogersHelps Is there anyway to contact Rogers to get a line that was torn down by a tree limb repaired! I need to schedule a service call and this endless waiting on hold seems ridiculous!
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ghostwolfman (@ghostwolfman) reported@RogersHelps But I am still deprived of service I pay for with no remuneration , underground lines eliminate the breakages
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chris (@whiteboywork) reported@RogersHelps fix your internet stability... all day non stop disconnect ... for a week now having issues your support ppl can't fix
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Booshua (@deadjosh13) reported@RogersHelps Broadband Home Internet is down... please help..been waiting on the phone for 40+ mins already...
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Digitech (@digitech777) reported@Rogers your customer service wait time sucks 😒
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chris (@whiteboywork) reported@Rogers and yet again it has gone down ... let see how many I get today
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Rocco Signorile (@imthedarkknight) reported@RogersHelps @JudyPickett1 Be careful they might cancel your number or charge you $80
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R I C H (@RichFriars) reportedHad to restart my gateway several times ! Even though I call Roger’s many times to tell them the service is not working ! @RogersHelps @Rogers
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♉️ J a i m e W I L L I A M S🇨🇦 (@SueValley) reported@RogersHelps @SNCTrader Check your dms I too have been having issues and I could use some help
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Judy Pickett (@JudyPickett1) reportedHey Rogers @Rogers Your wait time either online or phone is very poor! Looks like you need more human contacts to solve customer issues.
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David Webb 🇨🇦 🍁 🇺🇦 (@macrurdn) reported@Rogers @RogersHelps . Don't ever have any telemarketer call me don't email me don't do anything. Everyone should disconnect from Rogers ASAP. I don't want your phone I don't want your cable I don't want crap from your garbage organization. #hockeynightincanada #HNIC
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Hon. ZenevieveDubois ThundrBox_🇨🇦Border_Zsar (@pickofthaweek) reported@Rogers on my 2nd day of over 1 hr on hold to talk to tech service. My texting isn’t working and I’ve missed two important business meetings over them now getting text confirmation. Wtf
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Sir Meme (@SirMemee) reportedCancel @Sportsnet subscriptions and switch from @Rogers to @Bell HOCKEY NIGHT IN CANADA BELONGS TO US CANADIANS **** YOU.
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Yagya Sachdeva (@YagyaSachdeva) reported@Rogers I opted for a temporary suspension of service for a month as I’m not in the country and now you’re charging me for the suspension AND MY whole bill? Why is there even a temporary suspension option if that is the case. Your chatbots are useless. You can’t be reached.
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t. (@picklesandpear) reported@RogersHelps The issue is not the sim, the issue is the network, this is day 7 with TERRIBLE NETWORK wherever I go! Your support team is NO HELP i am at my limit with your company
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Marisa Allen (@marisaallen123) reported@RogersHelps I've called twice today to help set up move for my mom who's a senior and both times saying too busy that I call back later. Thats ridiculous- ZERO CUSTOMER SERVICE. FYI - I do have a life and having to call back & go thru the upteem prompts to only get hung up on..
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Bill Perry (@Captnwilly) reportedOne thing I can count on is to not count on Rogers cellular coverage on the ferry between Sidney and Fulford and the 5G just goes out for about 10 minutes. Can’t even watch Rogers sports network @rogers
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Brett Plaxton (@BrettPlaxton) reportedYo @RogersHelps is something up with the 5G network? Ever since we had a service interruption last week, my phone keeps going into SOS mode and won’t connect outside of wifi
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chris (@whiteboywork) reported@Rogers down again ...
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Jennifer Leigh (@WriteLinesInk) reported@RogersHelps As soon as I have another Samsung in my hot little hands I will be going to freedom or even Bell or anybody but show or Rogers for my cell phone coverage. Did I tell you that your charging me almost $34 for 10 gigs of data? That apparently I ran out after 18 days. Despite never
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The Satirical Citizen (@jolz256) reported@RogersHelps I have a $90 suspension bill which I would like to refute. I’ve tried calling customer support but I cannot get through to a human
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Sue Leith (@soobird26) reported@Rogers @TSN_Sports @CBC Soooo….Rogers, you’ll be carrying the NHL games and playoffs for free then? Just as all Canadians have been used to for 70 years? You wouldn’t take that away from us, would you? That would be bad form. And bad for your reputation.
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vi ☾ (@petterssonbear) reported@etherealhuihui @Rogers yeah its really unfortunate i think a lot of ppl will cancel their sportsnet subscriptions in protest😭😭 just really sucks cause if you have a tv and an average cable package you’d likely get cbc and so get all hockey games, but this will make it much harder for people 🥲🥲
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🔋Chin🔋 (@PhatChin) reportedJust had time to digest the HNIC cancellation news. Seriously, **** @Rogers and their corporate greed. They effectively just cancelled a Canadian cultural tradition without even a goodbye.
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SaintHavoc🇺🇦 (@LYF38) reported@RogersHelps @Bratt_world Or even more reason to just find free streams online and not to have to pay for gouged monopoly pricing that delivers a bad product for sake of maximizing profit
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Minty (@Minty1337391) reported@Rogers **** you Rogers! You are nothing but anti Canadian. Get ******!🖕
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Frédéric-Alexandre Decelles (@DecellesFA) reported@RogersHelps @Bratt_world This is a problem.
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FancyOldLady (@FancyOldGal) reportedIf you were a Shaw customer and now find that you're a victim or Rogers. RUN! Rogers gave you soul in a deal with Yahoo. Yahoo gets all the @rogers and @shaw addresses. WHY? Ask your favourite search engine, or Google "does Rogers with Yahoo scan our webmails?" Read the bottom.