Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (56%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Scarborough, Kitchener, Toronto, Oshawa, Surrey, Ottawa, Calgary, Mississauga, Newmarket, Burnaby, Laval, London, Brampton, Edmonton, and Nanaimo.
| City | Problem Type | Report Time |
|---|---|---|
 Scarborough
|
Internet | 2 hours ago |
|
Kitchener
|
Wi-fi | 3 hours ago |
|
Toronto
|
Internet | 3 hours ago |
|
Oshawa
|
TV | 5 hours ago |
|
Surrey
|
Internet | 6 hours ago |
|
Toronto
|
Internet | 7 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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BrianM (@briangm11) reported@RogersHelps I hope someone calls me with positive information, but not holding my breath! The company-wide cutbacks in your service departments does not look good on you.
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𝔅𝔯𝔞𝔡𝔢𝔫🇨🇦 (@BradenScheck) reportedBaffling to me that in the year 2026, @Rogers has such ****** support services. Almost 2hrs on hold, 1hr on hold yesterday, and two days with no resolution. No email to contact either, only phone or online chat which is also backed up. Embarrassing. #Rogers #Shaw #RogersShaw
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BrianM (@briangm11) reported@RogersHelps Apparently having no other option, called your Tech "support" again. I've been on hold for 81 minutes and counting.
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JVDFarms (@JVDFarms) reportedOne thing for sure is that @Rogers has the absolute worst customer service. 115min waiting in a que get down to #2 only to come up chat session ended. Their wireless service in this area is absolute garbage as well
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Dog Mom 🇨🇦☘️ (@buzz_because) reported@RogersHelps @faisal_ I waited an hour and a half on support and never did get an answer. Had to hang up because my phone’s battery was drained. Still have no resolution to my issue. You’re not the only one Faisal.
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Joelien Jose (@joelien) reported@RogersHelps Outage in L5W 1H5 area. This happened last month too. Seems like a neighborhood issue and more widespread
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Jacob Legein, CPA (@PeachFinancial) reported@RogersHelps I’m not even a Roger’s customer when I call I need a phone number for my account - the link you gave me does not have any option for what I need
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Elizabeth Bryant (@wheelgirl77) reported@RogersHelps The outage page is working it says there isn’t one in my area or at my address but my service is down the modem is blinking yellow and I’ve done a complete reset my unplugging the modem from its power source and plugging it back in and it’s still down.
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toymachinesh 🇺🇸 (@toymachinesh) reported@RogersHelps Automatic puts me on t-mobile which is awful and connecting to the good one “AT&T” takes so long. It’s annoying when it used to be a smooth transition after landing in the US
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Nosrep Ekafa (@nosrepekafa) reported@Rogers why do you guys suck so bad?! Hours wasted on your customer service today just to be put on hold for the 10th time. Absolutely brutal! I’m a new client and already wanna cancel.
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Andy Potter (@aap53) reported@RogersHelps Been there, done that. It’s easy to solve - reset the router several times a day which is of course unacceptable. Funny thing is that I never had an issue before Rogers took over Shaw.
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Chiranjeevi Nagiredd (@chirutweet) reportedthe account notes, yet no one is taking ownership. Even my latest visit was not properly noted on the account Customers should not be sent back and forth between customer care and stores for something this simple. Looking for a resolution without unnecessary visits.@RogersHelps
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🪷 Aisha 🪷 (@aishiebabiee) reported@Rogers cannot be serious... how can the automated call system end the call because you're experiencing a high call volume and instruct me to call back later???????? Y'all need to hit me back asap, what type of service is this? If this isn't dealt with my EOD I'm out
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CrayCray (@CrayCrayRules) reported@RogersHelps Mobile network
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FTP/ACAB 🍉 (@bluesparky666) reportedI just switched my phone to Fizz from rogers and now pay 50% less. Just wanted to share. Im not going to answer your calls @Rogers, you can **** all the way off. Next up, @TELUS internet, your time is up *******.
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Elizabeth Bryant (@wheelgirl77) reported@RogersHelps Service has been out for almost 6 hours now at 90 Waller St. there are a lot of disabled people in this building that require Internet access for a lot of things in their life including some of their health related equipment etc. It’s more than inconvenient for some.
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Max Adams (@MasTaherazar) reported@Rogers always great to wait 45 mins to speak to a human and have them hang up
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Adam ⚾️ (@GradyTripp00) reportedWhat an absolute shitshow the @LiveNationON @Rogers @Rogers_Stadium venue is. I’ll NEVER go to a show there.
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Dershland Gaming (@DershlandGaming) reported@Martyupnorth @Rogers are the biggest peices of **** Cell providers. I remember back in the day when I had a Sony Ericson when data was charged by the KB. Rogers used to send me advertising txts every day or so, and was charging me data charges for them to send me ads. Soon as I noticed I got more than $120 refunded from being nickled and dimed by their shiester fraud, then cancelled service and never looked back (20 years ago).
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Victor (@TheZethrus) reportedWow. @RogersHelps says phone lines are closed and internet service is out everywhere across the country, good job sticking to the typical Rogers standard of **** service as always guys! Good thing I have a backup line that is Starlink, maybe I will switch over and cancel services. #rogers #shaw
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NickL (@nickl007) reported@RogersHelps Could be but sounds like you are saying that is considered acceptable service for the #1 network in Canada for which we pay very high monthly fees for.
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William Goddard 🍁 (@W_Goddard) reported@JeffreyBannon @Rogers I love the fact that they are offering employees buyouts and at the same time growing staffing in Morrocco because the average employee working in customer service gets paid about $1000 per month ...
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Sanka Jayasundera (@Zenblime) reported@RogersHelps Its a 44mm samsung watch8. Im on a call with tech support now and they telling me to go to the store which I already did and they told me to talk to tech support so you guys have no idea what you doing and giving me the run around and wasting my time
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Naresh Ajwani 🇨🇦 (@NareshAjwani2) reported@RogersHelps Extremely disappointed with the customer service trail at Rogers Business- Ordeal started on Apr 23, May 14, 15th & today seems never-ending. Pls check DM.
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David "Stargate Genius Leader" Hewlett (@dhewlett) reportedNot if you've got the wrong address as we've been trying to explain to your tech support...end day back on hold waiting for you, @Rogers!
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Wally Statler (@wally_statler) reported@fordnation Looks a lot better than that @Rogers Stadium disaster. Can't wait for it to be opened and that temp stadium to be torn down.
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Teresa Spinelli (@TeresaSpinelli) reported@Rogers on hold for over an hour!!! Not acceptable- what happened to the call back feature, or customer service? #Fustrating
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Stuart (@BlueAndWhiteGuy) reported@RogersHelps The issue is getting through and landing with the right person. The only time you guys are interested in putting an outbound call to a customer is when they leave. I got three of them last week after I left, one of them promised that I would not be getting a bill for anything.
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Ranjan Soni (@_RanjanSoni) reported@stitchlady @Rogers I would if I could. It is at their end. Their system needs to re-provision my wifi. I reset my network settings (just because their 'AI bot Anna' asked me). Then Anna told me that I need to call them. Called them about 4 different times and waited each time between 90-120 minutes
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Jacob Legein, CPA (@PeachFinancial) reported@RogersHelps See this is why people hate @Rogers in 18 months you have dug my yard up twice. You put it back together horribly and then I spend 1 - 2 hours each time trying to get you to fix it