Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Dartmouth, Mississauga, Uxbridge, Brampton, Montréal, Calgary, London, Toronto, North York, Frontenac County, Toronto county, Elgin County, Barrie, Scarborough, and Welland.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Wi-fi | 8 minutes ago |
|
Dartmouth
|
Internet | 2 hours ago |
|
Mississauga
|
2 hours ago | |
|
Uxbridge
|
Internet | 4 hours ago |
|
Brampton
|
TV | 4 hours ago |
|
Montréal
|
Wi-fi | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Gayle Charach (@gcharach) reported@RogersHelps There was nothing on the website other than the time it went down - which was completely inaccurate too. That's the point I am trying to make to drive home. Your customer "service" is terrible.
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Tammie (@tammie__cross) reported@RogersHelps Thanks for replying. The issue isn't that cancellations have to be done by phone—it's that I've been on hold for well over an hour trying to reach someone. Sales answered immediately, but customer service hasn't.
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Todd Bealor (@ToddBealor) reported@RogersHelps The technical support that I spoke with provided no support whatsoever. I performed a factory reset on my own to no avail. I was hoping support would be able to remote into the router and perform a more detailed diagnostic analysis.
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James Cable (@jimjam1317) reported@kaleemullah19 @Rogers Mine has been down since Friday. Made the call to bell after 8 attempts to have rogers fix the problem. Rogers is still down at my home and bell is now running perfectly allowing me to return to work.
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Murdaaa🥶 (@Topboymurda) reported@RogersHelps Internet is out , neighbours are doing house work, the workers started digging and then internet out, the line has been cut ..need service tech Asap
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Mrs. Repinerator (@Repinerator) reported@RogersHelps Cell/LTE in my area has been down for 18+ hours since the storm. When is the tower going to be fixed? With the amt we pay in services this should be no longer than a few hours to have it fixed.
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Canadian Titan (@Canadian_Titan) reported@RogersHelps Do you know what the technical support wait time is?
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The Satirical Citizen (@jolz256) reported@Rogers How does one talk to a human customer representative, I have a billing problem I need to urgently discuss with your team unfortunately, all calls are automated to Anna.
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Steve Oatway (@maleobserver) reported@RogersHelps Why is my TV blank? I recorded the Canada vs Morocco Soccer game and that played for two minutes then froze. You had a message about trouble on your end, then the whole screen went blank and has never gone back to normal.
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Z (@zohrasool) reported@RogersHelps I don’t know. I saw there were service interruptions in my area yesterday. How do I get compensation for lost services when I needed it the most?
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Jennifer McCoy (@Jennife73795157) reported@thepwhlofficial @Rogers This is an American-owned league that is all about selling tickets in the US. The Fleet have had trouble drawing flies to most of their home games. Meanwhile, all the Canadian-based teams sell almost all their tickets for virtually all their games!
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Tina (@ProphecyQueen) reported@Rogers @RogersHelps I would like to switch to Roger’s from @Bell Their internet service has been dropping every second and because tests show up as it’s working, they refuse to send a technician. I’m done with them.
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これは何の意味もありません (@TRSbizarro) reported@RogersHelps @towerguymatt And if you are unable to do so, leave this platform. You aren't even able to actually perform customer service here so what is the point of this page existing? its completely ******* useless.
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R I C H (@RichFriars) reported@RogersHelps is experiencing high call volume because their service is trash ! @Rogers !
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Rob (@screws1974) reported@Rogers in Aurora, internet was to be back at 7pm, then it was chabged to 8 now 9? No update on what the issue is. Can't even call to speak to anyone. Had a branch fall on our line this afternoon. It seems intact after I removed the branch
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Pink Isntwell (@PinkIsntwell1) reported@GlobalBC Do not deal with @Rogers for anything. They are scam artists and they are scumbags. And their service sucks.
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Carole Gagne (@CaroleGagne108) reported@RogersHelps I ain't callin your USELESS customer service! FOR THE RECORD
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Curtis Martin (@CurtisMart32873) reported@Uncle_Jed_1 @RogersHelps reason i bring that up. its yet another issue where a lack of action led to the exact problem the report was supposed to prevent Canadians need to drop the party loyalty and push for candidates that put forward a plan that actually answers questions not bring more questions
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Matt Swan (@mrmattswan) reported@RogersHelps @SNCTrader Blaming the customer for your dogshit ****. Way to go.
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steve hamburger (@shitFricker) reported@RogersHelps how long does it take for outages to be reported? there is nothing listed for my area despite being told there is an outage by your support staff. I've been without the service I pay for for over 6 hours now
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Curtis Martin (@CurtisMart32873) reported@Uncle_Jed_1 @RogersHelps cant just blame 1 party when there's multiple that have done nothing when we have been headed down this road for a few decades now the shortage on housing was presented to the government as early as mid to late 90s. and it said 2020 area would be the start
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Jasmine (@xQwirk) reported@RogersHelps Don’t pacify me. Start hiring Canadians that speak English, and enough of them that every damn time I call it is not costing me time away from clients. Maybe I should start charging you my hourly rate.
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Accent Bldg Sciences Inc. (@AccentBldgSc) reported@Rogers Almost 1-hour on the phone with your rep at 866-727-21** to finally say he can't help & switch me to business rep. Line with the bus rep stated there is a long wait, please call back later! We believe for businesses you should b faster. Were planning to add to the service
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Lulu (@lulu5109) reported@Rogers I’ve been transferred between 3 Rogers agents for hours with no resolution. My internet drops multiple times daily, I have to manually reboot the modem 4+ times a day because it won’t reconnect on its own, and it’s affecting my work from home.
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Sonic Snafu 🇨🇦 🎶 (@Sonicsnafu2022) reported@RogersHelps Whats going on with your network and why cant I see anything in your website?
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sarah (@dawnthehorizon) reported@Rogers @RogersHelps very tired of losing service in my own home and it being in SOS. I’ve never had this issue until I upgraded my phone to one that has 5G. Your customer service is also almost impossible to ever reach to talk to someone about this issue.
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Todd Bealor (@ToddBealor) reported@RogersHelps call center support is utterly useless! Called to try and resolve an ethernet issue with my XFiniti router and somehow got some that could barely speak or understand English, let alone provide any technical support. No supervisor available.
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I am Canadian, eh! 🇨🇦🏴🇬🇧 (@trish_proulx) reported@RogersHelps So when I went in to your corporate store I couldn’t get a sim card because the name on my account didn’t match perfectly. Trish is a shortform of Patricia. The agent at the store told me she put in a ticket which will take 24 to 48 hours to process. No cell service since Tues
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Don't_Turn_Away-66 (@waronlye) reported@Rogers your Xfinity recorded every single World Cup games except Canada. Seriously, what ridiculous service is this from a CANADAIN company!!? I set every single reminder for not only WC but Canada and it ignores it. PATHETIC
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Carole Gagne (@CaroleGagne108) reported@RogersHelps Customer Service= EXTREMELY POOR! I give it 0/10. They most certainly hire people with an I.Q. of less than 23!! I cancelled my services and my account with Rogers/ Shaw and I SIMPLY need a confirmation at my gmail account . A SIMPLE fking mail of confirmation.