Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Guelph, Waterloo, Clinton, Montréal, Calgary, Ottawa, Brampton, Woodstock, Vaughan, Ajax, Bowmanville, Gloucester, Scarborough and Rapide-Danseur.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Total Blackout | |
| Barrie |
Wi-fi | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Guelph |
Total Blackout | |
| Waterloo |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Tanya
(@duxfeminafacti) reported
How many hours has this been now, @Rogers? I need a text confirmation for vaccine sign up or I can't continue the sign up process. Can't send or receive texts, though. #fail @RogersHelps
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Danielle.
(@danielleoshea_) reported
@RogersHelps You haven't actually provided a single update. Other than that you're "working on it". This is a major outage, some transparancy would be appreciated. What's causing this? You must know. Hacked?
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Mikael
(@Mikael14333941) reported
Honestly, @Rogers network going totally dark is unacceptable. I'd say the Fed should look into it, but it's very clear the Canadian Government doesn't give a single **** about regulating any wireless provider in this country.
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Az
(@azmxtchxwala) reported
@Rogers wtf bro?!?!!!?? smh
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mary duffy
(@momofab4) reported
@RogersHelps @ahsanndc Seems like more than "some" wireless customers. Are you going to offer a deduction on everyone's bill for April?? How long until this is "resolved"? What has happened that has interrupted everyone's service? An explanation would go a long way.
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JMReady
(@sportinggirl23) reported
@RogersHelps You apologize??? Really. How about you'll be compensated for this because we value our customers . You literally shut down businesses. Maybe you can show Doug how it's done.
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Nicole Dymianiw
(@NicoleDymianiw) reported
@RogersHelps Why is your service not up and running yet?? Completely unacceptable from company such as yours. Maybe you should credit everyone for today's interruption since nobody has access to make business, personal or other important calls. Also, a heads up notice would have been nice!
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James Daniels
(@jamesrdaniels) reported
@RogersHelps Why have you not proactively emailed customers to inform them their service is down?
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Tawnie Misik
(@TawnieMisik) reported
@RogersHelps My business IS impatced as I am sure many others are. There has been NO updates, timelines or anything. Communication is definatly lacking. I see each post " we will continue to update.. " continue to??? I have seen NO updates. I know it's down, but why and estimate time line?
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Pizzaiolo
(@pizzyolo) reported
@RogersHelps Have you tried phoning your support line? Reboot your device wait 10 minutes. If this doesn't work call yourself back and speak with a representative
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a k
(@AbhaK24) reported
from
Kitchener, Ontario
@FidoSolutions , @Fidomobile , @Rogers #fidodown #rogersdown no network since midnight of 19th April for call + data .
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MS
(@mmanvarr) reported
@RogersHelps @icastpolymorph Fix my service. I pay too much already for you to not maintain your network
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Film Crab
(@realsebasn) reported
@Rogers @RogersHelps you claim the problem is "intermittent" I haven't any service since late last night. Nothing at all. Funny how you guys are all over people if they are 1 second late on a payment but when your whole network crashes you taken your time restoring service.
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Susan Bolduc-Krotki
(@susankrotki) reported
@RogersHelps Quickly??!!! Then why is it still down with absolutely no notification to your users??!! 🤬
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hk ฏ๎๎๎๎๎๎๎๎๎๎๎๎๎๎๎๎๎๎๎๎๎๎๎๎๎๎๎๎๎
(@punjabipac) reported
@RogersHelps Man I'm glad I don't use Rogers they gotta be worst cellphone company in Canada lmao
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Sam
(@I_am_Sam_2) reported
Dear @RogersHelps I understand you’re going through something right now, but when you’re all fixed up and ready, I expect to see some sort of credit on my account for the outage. We’re (over)paying for a service we aren’t receiving. Ttyl.
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Kevin Arcand
(@karcand71) reported
Anyone know how much longer @Rogers is going to be out. That’s a long cell phone outage.
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K.I.E.R
(@KyutTsinito) reported
@RogersHelps @cibc investor edge I can't login my cibc due to Rogers outage :)
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Christine
(@wackotoots) reported
@Rogers no service for hours. I look forward to the credit on my bill. Disgusting that it’s gone on this long!
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Yuval Shimonov
(@ShimonovYuval) reported
@kabalguy @RogersHelps They paid for a service that’s currently offline. Of course people will complain. Business calls need to be done, GPS is offline, and you can’t even call your relatives let alone SEE THEM.
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Unknowinglyunknown
(@Unknowinglyunk6) reported
@Rogers @RogersHelps Are we going to be compensated for this outage? Any ETA on when our services will be restored?
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༺ʋǟʟօʀɨɛ ღ༻
(@VesperNeo) reported
@RogersHelps @phil_jacobson It's a chronic outage, not intermittent. Stop minimizing the issue when it's nationwide. You guys are ridiculous and should be ashamed. Going to Bell - thanks for the push.
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itsleilei
(@itsleilei1) reported
@Rogers @RogersHelps Rogers doesn’t help anyone but themselves. As soon as I’m 2 days late on my paying you ring down my phone but I’m sitting here 5 hours into no service.
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Sandy
(@SandyP4025) reported
Hit you with any extra fee they can but when their whole service goes down, not a peep about compensation is uttered #rogersdown @RogersHelps @rogers
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John Delutis
(@Tsavo01) reported
@RogersHelps How about a fix already. It's been out ALL DAY!
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Manky
(@Thee_FrankG) reported
@kabalguy @RogersHelps You’re a short sighted idiot. Maybe think before you posted dumb **** to Twitter. This isn’t about people not being able to read Instagram, ****. This is people’s businesses and livelihoods.
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Wₐᵢₜᵢₙg fₒᵣ ₙₒᵣₘₐₗcy
(@46andtoo) reported
@RogersHelps JFC I am looking to switch now. There is no "interuptions", the network is been completely down all day. I cannot keep giving money to a company this dishonest.
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Groyper Coomer
(@GroyperCoomer) reported
@RogersHelps **** you greedy bastards. You ******** have the worst customer service. I'm going to be changing cellphone providers.
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Wonder-full Inquiry
(@wonder_inquiry) reported
@RogersHelps Why is this taking so long to fix?! It’s been hoursssssss
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Rajeev Opal
(@JeevieJaiHo) reported
This is ridiculous @RogersHelps - the first half of my Monday is ruined by this service outage😬