Rogers Outage Report
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 05: Problems at Rogers
Rogers is having issues since 12:40 PM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (57%)
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Wi-fi (14%)
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TV (13%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Surrey, Toronto, Whitby, Burnaby, Edmonton, Scarborough, Vancouver, Stratford, North York, Guelph, Mississauga, Brampton, Caledon, Niagara-on-the-Lake and Barrie.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
TV | |
| Toronto |
Internet | |
| Whitby |
TV | |
| Burnaby |
Phone | |
| Edmonton |
||
| Edmonton |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Karina
(@akoruru72) reported
@Rogers is again the service down?? Have anyone “SOS only “ ?
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fritzieritzit
(@fritzieritzit) reported
@Rogers , your customer service on phonenisnso horrible. Waited 29mins on hold unyil 43mins. And callback feature was freaking disastrous, after 2hrs of waiting, the back agent's line was so choppy. You are a clown #Rogers is horrible.
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Robert Glover, no need to hide behind a username
(@RobertwGlover) reported
@RogersHelps a service that didn't work during the storm and now this if I have to spend time on the phone correcting Rogers MISTAKE I expect compensation, I am pissed and it's 2:34am talk about a colussal FU
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Ahd¡
(@ahdiverse11) reported
@rogers restricting what devices/applications that can connect to the internet during an “outage” is a scam! Do I also get to pay less on the next bill?
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SPY-der
(@RichAndFineMan) reported
@Rogers internet down in North York?
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Chief Fat Guy *rich people suck*🇨🇦 🏳️🌈
(@chieffatguy) reported
@whiskeylover99 @Rogers That's the plan. Buy all the companies then get rid of customer service.
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Linda
(@L1nda2018) reported
How long is an acceptable hold time @Rogers, it’s been 1:12:21, call back broken with technical problems and no Anna’s online. And now I’m supposed to be nice when they finally pick up?
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fritzieritzit
(@fritzieritzit) reported
@Rogers customer service is disastrous. Will transfer as soon as I can.
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John Mac
(@JohnMacSCS2846) reported
@rogers 2/2 other than a "sorry for the wait". I tried calling...to wait on hold a total of 4 hours over 3 calls. I am hold again, with a recording saying the wait time is 1 hour 20 mins. How can a business operate this way? Seriously, HIRE MORE CUSTOMER SERVICE PEOPLE!
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Justin
(@JustinMacwan14) reported
Internet down since noon, couldn’t work half of the day. How bad is the outrage again @RogersHelps
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PhD Sense of It 😌
(@PhDmyself) reported
@Rogers is a horrible HORRIBLE company. I’ve been trying to get a hold of a customer service since last week Wednesday and been calling them like 6 hours a day yet no luck! I will NEVER EVER use their services at all!!! All you get is stress! #rogers
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zeekay
(@Zach_ary) reported
@Rogers makes it almost impossible to cancel their service. I’ve had my service call dropped multiple times after waiting literally hours 🤬🤬
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kelsey
(@kelseylomondd) reported
I’m tired of having internet issues but I’m even more tired of calling @Rogers about them because it hasn’t helped
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Vincent Rowley
(@VincentRowley) reported
@RogersHelps How do I get someone from the customer retention département to call me?
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Pete Reid
(@DrumBeaterPeter) reported
I just want to pay my bill and recieve the service i asked for. @rogers why is this so difficult for you
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Linda
(@LJJLinda) reported
@whiskeylover99 @Rogers Can you imagine being the person who has to listen to the recording made for training and quality assurance purposes? Three hours of hold music interrupted by some periodic inane customer service announcement!
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Andrew Mak-Fan
(@amakfan) reported
@RogersHelps is there an outage in the Ottawa / barrhaven area? Second outage for me in as many days
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Shinobi
(@JonathanRSonier) reported
@Bell Just had a service technician come to my house… I must say the technician makes me want to switch over to @RogersBiz because of the horrible customer service!
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Robert Glover, no need to hide behind a username
(@RobertwGlover) reported
@RogersHelps be interesting to know how I could sign up for a service when I had NO SERVICE on Dec 24th, looking at my bill and it says I signed up then which is a blatant LIE on Rogers part, can't sign up for a service if I had NO SERVICE, and I wouldn't
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fsbrar96
(@foosh96) reported
@Shawhelp @TELUSsupport @Rogers worst experience with internet 6 from shaw technical support don't have answers why it's not reaching all parts of the home just looking for reliable service
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Janice Carson 🍁
(@jancarson65) reported
@RogersHelps CRAVE was added to my bill at $20/mo. There is a remove button on your website (that doesn't work). Online chat- no staff available and the contact us page is blank.
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Catcher of the Rye 🇨🇦
(@whiskeylover99) reported
@Rogers how does a company quote a 1-1/2 to 2-1/2 hour wait time to speak to someone regarding an account issue. I would think as a “communications” company who is trying to expand you need to do much, much better
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Chris Goulard
(@gadgetwizguy) reported
from
Orangeville, Ontario
@startca when I call because the neighbourhood Internet keeps going up and down all afternoon, so a @Rogers issue AGAIN, do NOT tell me to reset my modem just put the damn ticket in. Whole area keeps going down. Just DO IT!!!
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Trisha
(@TrishM19) reported
@RogersHelps Internet down in North York?
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Tee
(@amitalking2much) reported
@RogersHelps After over 1 hr waiting for an agent to fix the issue via DM, getting late work bc I need my wifi to get this resolved, nothing was done. @Bell_Support @Bell can you do better?
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Stacy Stac Huen
(@scamperly) reported
@Rogers why is everything related to your Rogers Preferred Program broken and further to that, why are all your reps completely incapable of helping RPP customers? If this is "preferred" treatment I shutter to think what regular treatment looks like.
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Pete Reid
(@DrumBeaterPeter) reported
@Rogers is the most incompetent company i have ever dealt with. Hours wasted on the phone just to try and fix their mistakes with my accounts
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BloorStreetBobby
(@bloorstbobby) reported
Dear @Rogers @RogersBiz are you people genuinely retarded? Wait times from 2-3 hrs... Tell me you're completely ******* with everyone's service without telling me you're completely ******* with everyone's service.... Get your heads out of your asses.
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Carolyn
(@CarolynLSummers) reported
@RogersHelps service down since 2pm yesterday in Midland ON. Any idea when service will be restored?
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Catcher of the Rye 🇨🇦
(@whiskeylover99) reported
Hey @Rogers How is a 3 hour hold time to get a simple question with a bill answered acceptable? 3 HOURS!!!!!! Seems you should maybe be fixing your issues before you go around buying other companies.