Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (58%)
- TV (14%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Woodstock, Edmonton, Courtenay, Surrey, Montréal, Laval, Kelowna, North Vancouver, Milton, Guelph, Toronto county, Castlegar, Markham, and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 7 hours ago |
|
Woodstock
|
Wi-fi | 7 hours ago |
|
Edmonton
|
Phone | 7 hours ago |
|
Toronto
|
Phone | 7 hours ago |
|
Courtenay
|
Internet | 7 hours ago |
|
Toronto
|
Internet | 8 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Chris (@Innes_lifestyle) reported@RogersHelps @nestapendragon This is ridiculous. If your tech cut the lines, he can easily splice them. You can not damage service and simply leave it. I, as the lead telecom tech for a major city, would never conduct myself with this egregious level of unprofessionalism. How low can you go Rogers?
-
Bad Cat (@Rayleigh21212) reported@Berniceness @Rogers They hire foreigners willing to work for less WITHIN Canada too, it's why they're able to pay minimum wage now but never could in the past.
-
Tammy Lowry (@Christmas_corgi) reported@sportsnet @cbcsports @Rogers Hey rogers way to go. Greedy and uncanadian at the same time. It's bad enough you put games on streaming now you're taking away hockey from us. A big screw you from me and my 96yr old mother who doesn't do computers or streaming 🖕
-
Jennifer Leigh (@WriteLinesInk) reported@RogersHelps As soon as I have another Samsung in my hot little hands I will be going to freedom or even Bell or anybody but show or Rogers for my cell phone coverage. Did I tell you that your charging me almost $34 for 10 gigs of data? That apparently I ran out after 18 days. Despite never
-
One complaint can outweigh a thousand compliments. (@allawilc) reported@RogersHelps When I go ito MyRogers it says there is a technical issue and return later!
-
chris (@whiteboywork) reported@Rogers and yet again it has gone down ... let see how many I get today
-
Berniceness - 🥓🥓🥓🥓 (@Berniceness) reported@RogersHelps Lol, you do realize that my post was about ROGERS and the crap service and outrageous pricing in Canada, yet your support team is outside our country when Canadians can't find jobs. You don't give too shits about your customers when your support can't speak or understand english
-
Flo Bernard🇯🇲🇨🇦 (@floMbernard) reported@RogersHelps no service in my area are there issues. Holding for a specialist for half an hour now
-
dat rich dude (@whodis874) reported@larx999 @Rogers where are you from? I'm having the same issues the last week or two
-
Jameson Armstrong (@JamesonCanada) reported@Baking_Biscuits @Berniceness @Rogers The company I currently work for fired around 100 Canadian and American developers and replaced them with Indians, who's code quality is horrible, they don't understand basic concepts of how computers work and constantly pump out AI slop that doesn't work.
-
B (@Rumbles82) reported@SportsnetPR Sportsnet is the reason I dont watch much hockey anymore. Nice to see they are killing Saturday night hockey. **** @Rogers .
-
skhp 🇨🇦 (@skhp_) reported@Rogers why has service been so slow or non existent the last couple days in the GTA?
-
meh (@gongshow922) reported@AngryPossum69 @Rogers I would love to but I'm never going back to Telus
-
Cody Tilbury (@TilburyCody) reported@RogersHelps Issue stemmed from you increasing my internet bill by over 250% I’m on auto pay and wireless billing … I don’t look at my bill … until there are inconsistencies. Internet deal ended … charged an extra 100+ … I can they’re like oh ya we can renew it but it’ll be 5 more than before … ok whatever can you please reverse that charge last month … oh no that’s not Roger’s fault it’s impossible for them to credit me … shame on me for not paying enough attention while willfully handing my money over to you every month. I asked if the deal was available to renew when would they just automatically do it for me … we’ll be sure sir you may be unhappy with that deal … so the solution with me being unhappy with a $5 increase, is simply increasing the bill by over $100 ? 🤡 🌎 Wasted a ton of time there … then a couple days later… I get a new Xfinity box … this wasnt communicated to me … but I was told I have to send the old one back Well guess what the remote for the new one doesn’t work So I spend an hour requesting a new remote I get the new remote … they sent me a remote for the old box … perfect back to support I go Then I get this absolute buffoon depicted above the other day, Who I’m quite sure could be replaced by a chat bot from 5 years ago if we’re being completely honest. Wastes more of my time… I don’t have an hour every day to wait around in a chat Que or on hold So now I have an old box that works but needs to be returned or you’ll bill me as well as 2 remotes. And a new box that can’t be used because the remotes dead … and a lack of time / confidence to deal with an ungodly amount of incompetence
-
Rocco Signorile (@imthedarkknight) reported@RogersHelps @JudyPickett1 Be careful they might cancel your number or charge you $80
-
Matt (@stevenarthurs) reported@RogersHelps Yes, and then I took some back roads into Orleans, but I’ve never had network issues previously. I do have 5G. I’ve shut my phone off and restart it twice die for the most part. It has not worked at all today.
-
Nesta ౨ৎ (@nestapendragon) reportedA @Rogers technician came to "fix" my cable internet today. So while he was here he cut all the "bell" phonelines. Now my front door buzzer doesn't work. I can't buzz in my nurses for cancer care anymore. I genuinely didn't think I could hate rogers more than I did before. Wow.
-
dat rich dude (@whodis874) reportedLeaving @Rogers once I get them to give me two months credit for dropping wifi for an entire month and the same with the phone. Your customer service is trash, at least provide a good product you scambags
-
R I C H (@RichFriars) reportedHad to restart my gateway several times ! Even though I call Roger’s many times to tell them the service is not working ! @RogersHelps @Rogers
-
Chrissy77 (@Chrissy0377) reported@nitusai @Rogers @RogersHelpLine I pay $200 a month for cell and internet. It’s ridiculous. I was paying Rogers $300 they refused to reduce after 20 yrs as a customer so I left.
-
Clifford Mathew (@cliffmathew) reported@JonFraserTF @TELUS Isn't Bell and Telus the same network? I have been milked by @Rogers for multiple years before I wised up and switched to Bell. 400+ dollars down to 200+, and much more data.
-
Paul Alberstat (@alberstat) reported@rogershelps What kind of a rubbish technical support do you have when I have been on the phone on hold for 2 hours and fifty minutes with no answer?!?! Incidentally this isn’t the first time. #worstcustomerserviceanywhere
-
chris (@whiteboywork) reported@zachnhso @Rogers Atlast they replied to you I been complaining for a week about it with out a peep 3 times on the phone wit support to be put on hold for 1 hour to than having the call dropped
-
Rick (@Rick41514583752) reported@Berniceness @Rogers Exactly.I contacted customer service and they just go by the script in front of them. I knew it was the line outside that needed to be replaced but they wouldn’t listen or knew what to do. Finally after 3 months and 5or 6 indoor technicians it got fixed. No compensation.
-
KNLCBD (@KNLCBD) reportedIn Canada the most difficult part of any move is the major **** around you get by your internet/phone provider trying to notify them to cancel. Power a 2 min questionnaire. Gas a 2 min questionnaire. Well done squad @Rogers @Bell your what makes Canada great.
-
Berniceness - 🥓🥓🥓🥓 (@Berniceness) reportedHey @Rogers why am I talking to a dude in the Philippines when Canadians can't find jobs??? Yet, you sure like to gouge us with fees for subpar service and then rob from us with extra billings if one doesn't look at their statement.
-
anna b (@Bananrama2) reported@Bell good job Lost me as a customer thru bell and Virgin today. Hello @Rogers Hate having to play musical telecomm just to try to save $. Government mafia & extortion via CRTC @CRTCeng
-
Jerry Ing (@Jinks888) reported@Rogers should be nowhere near this #UFC250 bullshit from the White House. Poor look on @Sportsnet
-
Ani (@aniruddha153) reported@RogersHelps Is Rogers experiencing an outage? I have no mobile signal. Location: Thickson & Rossland, Whitby @Rogers
-
Mat 🇨🇦 (@DakRookie) reported@Berniceness @Rogers I agree, but for context, when Americans called Sprint/Nextel help line years ago they were actually calling me in Ontario Canada. These giant corporations just outsource everything to lowest bidder. Been going on for years.