Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Edmonton, Toronto, Barrie, London, Airdrie, Vancouver, Markham, Orangeville, Waterloo, Campbell River, Sioux Lookout, Montréal, Calgary, Surrey, and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Internet | 6 hours ago |
|
Toronto
|
Internet | 9 hours ago |
|
Barrie
|
Wi-fi | 9 hours ago |
|
Edmonton
|
Internet | 11 hours ago |
|
Edmonton
|
Wi-fi | 11 hours ago |
|
London
|
Phone | 13 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Sabih Abbasi (@Sabeezy2011) reported@CanadasLeafs @Rogers I've been on the phone with Bell several times for a week trying to get a new tv receiver to replace the one that's not working....they sent me cables by mistake. No receiver. Just cables.
-
Grittygirl88 (@grittygirl88) reported@Rogers On holf for 1 hour on customer care helpline. How is it that you do not have enough customer care representatives.
-
Grittygirl88 (@grittygirl88) reportedOn hold for more than 1 hour on customer care help line. How is this happening that you do not have enough customer care persons? @Rogers
-
Luker (@Ryan3Luke) reported@RogersHelps Many houses on our street are out. Told nothing they can do cause they believe there isn’t a problem
-
The Original PK (@paulkelly515) reported@RogersHelps been trying for a while to get through to ROGERS and the automatic phone service, after going through several steps, just tells me it’s too busy and cuts me off. Contact me if you can help.
-
Trevor Harris (@THarris1519) reported@RogersHelps @Rogers Cable and Internet have been down for 8 hours, who do I speak to about a credit for loss time?
-
me 🇨🇦🇺🇦 (@NanananaBrown) reported@RogersHelps I've done that. When I was on hold it said in he automated voice to go see your closet store. Also it's not all about my bill it's several problems I'm having with Roger's
-
Garnet Barnsdale (@gocashking) reported@Ralphie9 @Rogers That really sucks
-
Crissie (@CrissieC) reported@CanadasLeafs @Rogers I chat with an online rep and get **** done better than waiting for a phone rep, it’s disgusting.
-
Off the Rush (@OfftheRush1) reportedSo @Sportsnet jacks up the price of their subscription service but offers less @NHL games, and now Prime is covering playoff hockey. The greed is out of control. The fans are being treated like marks and it needs to stop. @Rogers is the worst company in Canada.
-
Janice H. (@moregrandma) reported@Rogers is just as bad. Also, they seem to think that everyone can read when they email 'contracts'. No verbal explanation given.
-
City of Love (@cityofluv2020) reported@galloots1313 @RogersHelps @Rogers I'll never do Bell again. Freedom who is now owned by Quebec's Videotron is offering internet too. Decent prices and service
-
djlennywhelan (@djlennywhelan) reported@CanadasLeafs @Rogers They’re ******* atrocious. Sat on hold for an hour yesterday to address an internet issue, no one ever picked up. It’s bullshit….
-
Not Voltaire (@GodSizedVoid) reported@TruthFringe @Rogers Garbage company run by garbage people.
-
Cal Lindsay (@Cal495) reported@RogersHelps Would removing the pod while printing remove the problem? We have a split level house and without the pod, my son in the basement has no wifi. So removing the pod entirely is not a long term solution.
-
@416ash (@416ash) reportedWhat happened to @rogers??? They used to have people you could talk to. Just want to renew my $230/mo+ bundle, and I can't get any help except from a dumb voice agent. They used to have better call response times than Bell, now they may be worse.
-
Neil Anthony (@NeilAnthonyLive) reported@SteveD29 @RogersHelps They pulled that **** with me and I just kept ignoring them and they finally stop asking me for money.
-
Jey (@Slxmjimmy69) reported@RogersHelps I've done everything, right now the service is absolutely terrible will most likely cancel my plan as I need to be able to call home and be able to be reachable incase of emergency
-
The Nebuchadnezzar (@THallehan) reported@BlueJays John Schneider, Pete Walker, Atkins and Shapiro. Are u ******* kidding/insulting your fan base? You start Brandon Little?!?! How he’s still in the system shows how little u 4 ******* twits know & do in a day. You 4 need to be out of a job yesterday. @Rogers awful.
-
Love My 7 Wood (@LoveMy7Wood) reported@HeartPatient105 @Rogers @RogersHelps I had to dump their cell service because of a dropped 911 call near my cottage. That is unconscionable.
-
AJ (@DWOMB) reported@CanadasLeafs @Rogers Do y'all not have Bell fibe where you are? Customer service might not be better but the service itself is
-
Goug Dilmour (@CanadasLeafs) reported@rod_the_bod @Rogers Bell is just as bad, I didn't think Telus offered internet in my area.
-
Knxwhun.🇯🇲🇵🇸🍉 (@Knxwhun) reportedWe got our @Rogers modem today and they are already going through an outage lolol.
-
CatastrophiConfusion (@canadianatlarge) reported@RogersHelps @savemilkweed HELP. We are two struggling seniors, who have a CONTRACT with Rogers Cable. For the love of God, stop adding $5 to our bill whenever TF you feel like it. JFC it's a CONTRACT. One we can barely afford as it is. That fraudulent $5 is a meal we have to do without. HELP
-
Jeffrey Brinson, Ed.D. 🎗 (@JeffreyBrinson) reportedIs it a coincidence that in the weeks following a very direct and candid call with @RogersHelps that your products intermittently fail to work properly? It started immediately afterward.
-
Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps @k_mclean More of the same “hey customer can you do more of our jobs for us.” Maybe instead ask all your AI tools to only contact customer who OPT in And share that list with other departments- FYI The entire Customer Retention group is a measure of your lack of quality & customer care
-
Gaurav Bhalla (@me_gauravbhalla) reportedHi @RogersHelps, I am experiencing ongoing network issues in Toronto. My phone keeps disconnecting and reconnecting during data sessions, and voice call quality is poor with frequent interruptions, both at home and while I am out. Please investigate and help resolve this.
-
sjf (@SJFlet1717) reportedProblems when my phone is entitled to an upgrade. Can you please assist @Rogers
-
Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps They couldn’t even take down my phone number on a piece of paper to call me back!!!! A ****🤬🤬🤬🤬🤬🤬 piece of paper!!!
-
Goug Dilmour (@CanadasLeafs) reported@3pargolf @Rogers It was down.