Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• Wi-fi (13%)
• TV (11%)
• Phone (8%)
• Total Blackout (6%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto county, Ottawa, Strathroy-Caradoc, Kitchener, Toronto, Mississauga, Gatineau, Warwick, Fort St. John, Cambridge, Collingwood, North Vancouver, Vancouver, Edmonton, and Nanaimo.

City	Problem Type	Report Time
Toronto county	Internet	1 hour ago
Ottawa	Internet	2 hours ago
Strathroy-Caradoc	Phone	2 hours ago
Kitchener	Internet	2 hours ago
Toronto	Internet	2 hours ago
Ottawa	Total Blackout	3 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  dl (@redrock1867) reported 5 minutes ago

  @Rogers makes billions every year & pays management millions in bonuses yet can’t provide stable or competent service like the current outage across Calgary & Alberta - now over 12 hrs long. Use some of that profit to actually create redundancy & better quality of service

• 
  Bonnie Burgess (@bonnieburgess) reported 7 minutes ago

  @DebraMHaak @Rogers Our Rogers customer family talked about this situation just the other day. & It's only going to get worse with AI now fielding calls.

• 
  El The 🇨🇦🇲🇹 (@franticmonkey) reported 12 minutes ago

  Hey @Rogers do you train your staff to gate keep your managers? I called retention, spoke to an idiot who sounded half asleep, wasnt listening. I asked 5 times to speak to a manager, he gives me excuses. He tells me i'm waisting HIS time and when I asked his name, SILENCE

• 
  iPissAura ;) (@SolitaireJeff) reported 15 minutes ago

  @Medeiro34452245 @Rogers Oh ok Sorry about that 😕 Guess they don't hv the best customer service do they ?

• 
  Lamber35 🐑3️⃣5️⃣🇨🇦 (@Lamber35) reported 16 minutes ago

  There goes @Rogers raising rates again! $5 for every mobile line and $7 for internet for the same garbage service, coverage and product. Guess they’ve found a way to get those banned activation and junk fees back. Time to allow competition in Canada @MarkJCarney @fordnation

• 
  RDL (@The_Rene_Gade) reported 17 minutes ago

  @RogersHelps My smoke alarm keeps going off for no reason. I've been waiting for technical help over 20 minutes. Twice this year, my bill increased and service level decreased.

• 
  Kerrey N (@kerreyn28) reported 18 minutes ago

  @RogersHelps There isn’t a province drop down. It’s exactly what the screen shot shows.

• 
  Matthew Milligan (@towerguymatt) reported 20 minutes ago

  Hey @Rogers your tower at Minnicock Lake is not working

• 
  Jennifer Drader (@jenniferdrader5) reported 26 minutes ago

  @RogersHelps @MerileeToo When you call there is no option for email support and the AI cant figure ot out, then just keeps repeating. Then I just selected internet and then get told there are higher then normal call volumes and to call back and then it hangs up

• 
  PeaceBaker 🍁 (@ToddGBaker) reported 27 minutes ago

  @dgouldca @Rogers Rogers is ****. Don't get me started on their door-to-door people.🤬

• 
  morten paulsen (@mortenpaulsen) reported 27 minutes ago

  Is anyone else having email problems with @Rogers / shaw today?

• 
  Budman (@Uncle_Jed_1) reported 28 minutes ago

  @RogersHelps @Rogers @Shawinfo August 2026... and they're still playing the wrong version!!! On top of that Canadians couldn't watch the Hlinka Gretzky Cup Gold Medal Hockey Game on Saturday without buying a special package, regular cable didn't carry it! How pathetic is that! And channel 159 still SUCKS!!!

• 
  Regulus Coeur (@CoeurRegulus) reported 28 minutes ago

  @RogersHelps Mobility support. But I consistently got support in Morocco with screaming babies and children, and men partying in the background. Then Bangladesh. both countries had language barriers where I had to repeat my question several times as little English was spoken or understood.

• 
  Blacktop Cowboy (@Blacktop_Cowboy) reported 30 minutes ago

  @GunGnome @Rogers I have the same problem, except I'll be in the middle of town and it happens

• 
  Silas Smith (@neufmille_hal1) reported 32 minutes ago

  @RogersHelps @cathycmu Must be an AI bot . The outages page refers to SE Calgary when Downtown, Beltline,Marda Loop etc are all without service.

• 
  Cheryl Strachan RD (she/her) (@SweetSpotRD) reported 35 minutes ago

  @zukkyzee @Rogers Garrison Woods (near Marda Loop) out. Nothing on the outage map, which only references SE Calgary. But the same outage must be affecting parts of SW too.

• 
  Ray Ferron (@FerronRay11491) reported 36 minutes ago

  @belle_levesque @Rogers Don't get me started with those *******. We moved to Panama in December and they're still trying to get money from me. Told them to come down and try to get it.

• 
  Rina Alexis ♏♋♏ (@Rinah75) reported 45 minutes ago

  @Rogers Your customer service is DEPOLRABLE keeping customers on hold for an hour and a half because of your billing errors is UNACCEPTABLE. Pls have someone contact me immediately!

• 
  Sarah Thomson 🇨🇦 (@FernwoodGirl) reported 45 minutes ago

  @Rogers Who do I call when my webmail is not working? Every number does not give an option for that and eventually hangs up on me. Beyond frustrated with the lack of service.

• 
  Phat Tony™ 🥩 (@bushcrafter79) reported 46 minutes ago

  @GunGnome @resolutepest @Rogers Same in Ontario with Bell. 5 bars of LTE or 5G and not reception or internet. No service middle of town and even within sight of a cell tower. Not all the time but alot of the time

• 
  *Ro𝕏anne* (@CyranoYvr) reported 47 minutes ago

  @GunGnome @Rogers @Starlink I found you a customer...

• 
  Budman (@Uncle_Jed_1) reported 48 minutes ago

  @RogersHelps Connect with support so we can investigate... I thought I just did!

• 
  SHANNON (@1CanadianPilot) reported 48 minutes ago

  @AtomicSh0cker @GunGnome @Rogers Also there is the storm factor but crazy how it never keeps snow on it. Like... witchcraft. Lol

• 
  Alejandro Alvear (@alealvear_g) reported 52 minutes ago

  @zukkyzee @Rogers Any news?? It still doesn't work 😑

• 
  Teckii2 (@Teckii2) reported 52 minutes ago

  @RogersHelps @Marvinmeentende Why does Rogers' hate their customers? Outage board not updated, no one at the call centre. NO Customer Service, No customers.

• 
  Silas Smith (@neufmille_hal1) reported 54 minutes ago

  @SweetSpotRD @zukkyzee @Rogers Beltline all down

• 
  Tay 💫 (@tayyyyylorrr) reported 54 minutes ago

  @Rogers wtf is happening with your Advantage Voice system? Our business can’t receive any calls and only call our internal numbers. Can’t get through on phone support either. Waited 3 hours and call was disconnected due to high call volumes.

• 
  Andre (@AndreInUk) reported 55 minutes ago

  @Bell @telus @Rogers please explain why you scam Canadians while we get the same service or better in the UK for cheap?

• 
  BURNSY99 (@rgross36) reported 58 minutes ago

  @Sportsnet the @BLUEJAYS fanbase is WORLD SERIES based ONLY. They have ZERO INTEREST in WILD CARD races. They ARN'T sports fans. Just BAND WAGON jumpers. JOIN the crowd. NO WORLD SERIES NO FANS. NO FANS big trouble for @ROGERS

• 
  El The 🇨🇦🇲🇹 (@franticmonkey) reported 60 minutes ago

  @RogersHelps Hey, @rogers, I have sent around a dozen messages to you ******** via Twitter in the last 24 yours. ZERO RESPONSE. Spectacular customer service. **** you all too.