Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 7: Problems at Rogers
Rogers is having issues since 03:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Cambridge, Montréal, Edmonton, Vancouver, Burnaby, Brampton, Kingston, Calgary, Surrey, London, Toronto, Ottawa, North Vancouver, Mississauga, and Halifax.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge
|
Internet | 37 minutes ago |
|
Montréal
|
Wi-fi | 4 hours ago |
|
Edmonton
|
Internet | 5 hours ago |
|
Vancouver
|
Internet | 5 hours ago |
|
Burnaby
|
Internet | 6 hours ago |
|
Brampton
|
Internet | 7 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Nadalie (@nadaliebardo) reported@Rogers why are yall incapable of providing the internet I pay for? Down twice this week.
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Sandra A (@Sandy_DEWfan) reported@RogersHelps @DarrenOrvis Your self serve options are a mess! I have been able to so far get what I need for service but you do need to do better online. Also when there’s a new modem why can’t you advise loyal customers? Can you tell me what is your latest modem model?
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Island Time (@visitorsdigest) reported@lamphieryeg @RogersHelps @Rogers I spent 90 minutes last week on the phone and was shuffled to FOUR customer “service” agents before speaking to someone willing to deal with my issue which was that my internet speed was just over 50% of what I’ve been paying for for over a year. The system is designed to fail.
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Eddie (@jledwards70) reported@FierySharky @Rogers @Sportsnet now get rid that awful DEI hire Botterril
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John Palmer 🇨🇦 🍁 (@Twillick10) reported@RobFai @Rogers Do you really think @rogers cares about customer service? None of them care... it's all about money to them and nothing else matters.
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Paulzki (@Paulzki) reported@RealDonBradshaw @BlueJays @Rogers What kind of unhinged post is this? You e never watched a sport in your life
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vyvah (@vyvahxo) reported@FierySharky @Rogers @Sportsnet I do not wish him to be out of a job, but there is people who can do his job much better than him. Consistently the worst on every panel
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@ThaLiveKing @RogersHelps All BS lol. They let go almost all of their customer service staff last year and contracted out the work to 3rd world counties which is why their customer service went from the best to the worst out there. After 48 years a recently cancelled all my Roger’s services because of BS
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CanBull (@CanBull1984) reported@lamphieryeg @RogersHelps @Rogers Rogers doesn’t help.
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Ronnie Turner (@TookARonTurn) reported@RealDonBradshaw @BlueJays @Rogers Hahahaha wtf is this post. It’s a cool photoshop that’s been done by all teams, in all sports, for years now. Clearly any fan knows he hasn’t pitched yet. This is mind boggling just delete it now.
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Shawna R (@shawna_r80) reported@RogersHelps everyone in our Yaletown neighborhood group is talking about no Rogers service in a 4-block radius for the last 5 days. Why do you keep telling me it’s just me? It’s almost like you don’t actually care…
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Solid Shatner (@KarlMagnonMan) reported@RogersHelps That’s irrelevant. I’ve followed all the steps (no dashes or box #’s etc) and it’s just not recognized (according to YOU) by Canada Post, and yet I get mail w/o issue. The PROBLEM is trying to speak to a live operator to correct this and I can NEVER get through.
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Skeets59 (@Skeets593) reportedI see a new line item on my Rogers cell phone bill. “Wireless rate adjustment “ $5. I call Rogers. They are experiencing higher than normal call volume and to call back later and they hang up on me. Nice. Well you just lost a customer @Rogers. I’m now with Freedom
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🐻❄️ Dave Sandford 🦌 (@Dave_Sandford) reported@RogersHelps how is it that I can't get through to Roger's wireless on the phone? Just ai crap and each time it says "we'll transfer you to a specialist" I'm told "we are experiencing higher calls than usual and we can't take your call" and then disconnects. Customer service 0/10
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@dbhoops_ @RogersHelps @Rogers Don’t waste your time. Rogers has become useless after they contracted out to useless 3rd world countries their customer service. I cancelled all my services after 47 years with them.
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Marion Harrington (@petemare) reported@Rogers I am trying to report a fraudulent account. I have spoken to 3 people via chat, 3 via phone and have been disconnected from your Customer Solutions team 6 times with 8 hours of hold time. Please provide a contact so I can have this rectified
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cxt (@callmecxt) reported@RealDonBradshaw @BlueJays @Rogers I hope you have a great day today Don Bradshaw. Really thought this post was some sort of meme but it turns out you’re just very sad. Please accept this digital hug as a reminder to be happy. (and to possibly shut ******** up)
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🇨🇦mathien17_ (@mathien17_) reported@Rogers your customer services sucks.
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CanadianHammer🍀🇨🇦 (@WestHamCanada) reported@FierySharky @Rogers @Sportsnet This isn’t bad news. Hate seeing anyone losing their job but he was a real prick during Covid.
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malachi (@Pereztavarez6) reported@RogersHelps @savemilkweed i want to cancel my services
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Mahdi (@msh_1486) reported@RogersHelps Booked a tech for Wed. Two days no internet. @Bellcanada is the same **** I guess.
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The REAL Sassy Queen 👑 (@TheRealSassyQn) reportedWow been on HOLD with @Rogers over an hour to cancel our INTERNET and got disconnected Went into a STORE in ON @fordnation They are giving me the same number to call If they never answer .... How do you cancel?? This is disgraceful service #Rogers #NeverROGERS
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Lucas Jorg (@LucasJorg1) reported@RealDonBradshaw @BlueJays @Rogers What is your problem?
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Kevin F (@Kevin1141531) reported@KimmyG6 @RogersHelps Worked there from 2007 to 2014. So glad I don't work there now. This company is so awful. Use CCTS it forces rogers to act and it lodges an official complaint against them too.
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ambam (@ItsReallyAmber) reported@Darth_Pingu @Rogers It all comes down to money. Its costs more to have everything canada based. Which means Mr. CEO and senior executives would get less money / bonuses and we cant have that now can we?
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James Burnell (@uxridge_james) reportedDear @Rogers you lied to me and said the people calling 3 times a day to switch to Roger’s don’t work for you. Finally someone was honest and said you have to many agents and they can’t keep track. Please fix your **** I’m tired of the constant harassment. #rogerssucks
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🐻❄️ Dave Sandford 🦌 (@Dave_Sandford) reported@SturdyHugh @RogersHelps Spot on Hugh A communications company that makes it so frustrating to actually communicate with them. Frustrate the customer so much they just give up trying.
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CanadaSam53 (@canadasam53) reportedGotta say The new @RogersHelps technical support AI actually makes calling for help more difficult. A simple request to exchange equipment took me repeating the request 6 times
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So Mino (@storytellrwendy) reported@Rogers you are a horrible service. We’re trying to cancel our account and we’ve been on hold 3 hours, re-directed by 4 different reps, and have been told it’s not possible to cancel. You’re now stealing from us. Awful customer service. Awful company.
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justistruth (@justistruth) reporteddear, @Rogers ,@Sportsnet A long-time user of your streaming services. noticing canceling the Fan 960 and increasing prices AGAIN with no visible improvement in the streaming APP. Will it be as good as Prime this year? if no answer from either of you I do not think I will renew. as a NHL fan Rogers service for the app is(share and tag rogers)