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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 54% Internet (54%)
  • 15% Wi-fi (15%)
  • 15% TV (15%)
  • 7% Total Blackout (7%)
  • 5% E-mail (5%)
  • 5% Phone (5%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Ajax, St. Thomas, Vancouver, Mississauga, Calgary, North Vancouver, Langley, Brampton, Coquitlam, Ottawa, Guelph, Edmonton, Halifax, Oshawa, and Montréal.

CityProblem TypeReport Time
Ajax Internet 3 hours ago
St. Thomas Wi-fi 3 hours ago
Vancouver Total Blackout 3 hours ago
Mississauga Wi-fi 5 hours ago
Calgary Total Blackout 6 hours ago
North Vancouver TV 7 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • injuredtrademan
    maria farmer (@injuredtrademan) reported

    @Rogers you actually make the complaints dept work on Easter Sunday. Really? A complaint can’t wake. Not resolved anyway.

  • nat_fitz1
    Nathan Fitzgerald (@nat_fitz1) reported

    @RogersHelps @Dr_H_Pimlott Ah - the kind of blame others response that makes sure I'll never get a mobile phone or Internet from Rogers! That and how often the Rogers website is down when I try and pay my legacy cable bill (can't wait to ditch it!)

  • vishnu_sheth
    Vishnu Sheth (@vishnu_sheth) reported

    Hey @Rogers, seems like the home internet broadband is down. Again. Can someone please help?

  • JAYSFAN0424
    BLUEJAYSFAN (@JAYSFAN0424) reported

    @Rogers An hour and 45 minutes to speak with Customer service and still on hold is unacceptable, weekend or not!!!

  • dannygalea99
    Danny Galea (@dannygalea99) reported

    @sidseixeiroshow @Sid_Seixeiro @Rogers is going to treat #leafsforever like they did with the Blue Jays for a long time: squeeze it for every red cent they can get. They know the Leafs print money. They know people will pay $100 for a selfie. Get ready for corporate malaise.

  • oilcanadian4
    Canadian Oil 🇮🇱 (@oilcanadian4) reported

    @TELUS: 20 years of loyalty, 2 hours on hold, zero help. I’m done. Hello, @Rogers

  • hritikyt
    Hritik Chawla (@hritikyt) reported

    @Rogers I have been charged for activation fee which was supposed to be waived off. Your rep assured me that they will send me a link and I will have dispute through that link. Never received that link.

  • travisrenney
    travisrenney (@travisrenney) reported

    @RogersHelps Staff more agents to answer the call volume. Having hold time longer than a few minutes is awful. Imagine you are at the grocery store or the bank and the cashier line is an hour long. Are you going to come back to that store. Are you going to be angry when it’s your turn.

  • Abhijee14150265
    Abhijeet Haldar 🇨🇦 (@Abhijee14150265) reported

    @Rogers network is really broken in Vancouver or all of MetroVAN As soon as I go to US with Canadian Rogers network everything just gets much better. It's really sad to see it can't be improved for Canadians 1st. BTW this is same for Bell so that's not better either

  • sarabjeetsj
    SIMPLY SINGH, HUMAN 🇨🇦🇵🇸 (@sarabjeetsj) reported

    Yes, they were finally able to resolve the issue. That’s said, @Rogers @RogersHelps need/s to seriously look inside, to address the intrinsic arrogance & the staffing issues if you all wish 2 really retain your customers! These gaps will surely move the customers away from u! Bye

  • faizvirji
    Faizer (@faizvirji) reported

    @Rogers I was trying to sign in tonight and you literally told me I am not eligible despite spending obscenes amount of money on your service. Is this what you do? Because if so, I am entitled to a very big refund

  • Shreyas87139893
    Shreyas S (@Shreyas87139893) reported

    @RogersHelps @RogersHelps Network showing SOS for one of lines. Store could not help. Asked me to call tech support. Been trying for 10 days to get hold of 1 agent. Cant call, cant text, cant use data. And i am paying for that line. Very bad service provided.

  • travisrenney
    travisrenney (@travisrenney) reported

    @RogersHelps @MannySforza If customer support is important to Rogers they would have more support personnel and lower wait times for customers. Do better Rogers.

  • Jane_Gillon
    Howling at the Moon 🐺 (@Jane_Gillon) reported

    @Rogers I’m glad you understand but that doesn’t really help anything. I will be spending my time avoiding as many “smart” products as possible. There is a big difference between incentives and force. 95% of the people would never turn off the standby feature.

  • ss_pandya
    SAMIR PANDYA (@ss_pandya) reported

    This is @Rogers service for you friends. Zero network since 3 hours, no response on calls, and chat queue number is 80! Kudos to all of us who pay three times the US prices in Canada for such a wonderful service! Way to go @Bell and @virginmobileusa !

  • CircularLogic89
    CircularLogic (@CircularLogic89) reported

    @Amildeeba @RogersHelps If you got call then either airplane mode not working properly or Wifi-calling. The call connected so there would be charges.

  • sarabjeetsj
    SIMPLY SINGH, HUMAN 🇨🇦🇵🇸 (@sarabjeetsj) reported

    @Rogers @RogersHelps - hello claiming “False Charge”, then shutting down is peak “arrogance”. I called d helpline again, opted for a callback - callback was promised in around 1 hr it came back after almost “2 hrs 20 minutes”. Where is governance?

  • Chessongrass1
    Uncle June (@Chessongrass1) reported

    @MapleLeafs @Rogers wtf is this…. Like seriously

  • russell_e_west
    🇨🇦Russell West 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@russell_e_west) reported

    @RogersHelps internet connectivity has been down for over 2 hours. This is the second major outage in 2 weeks. You are costing me money, because I can’t work without the internet. My loyalty to you is hanging by a thread. Ottawa, Overbrook neighborhood.

  • MariamJKarim
    Mariam J. Karim (@MariamJKarim) reported from York, Ontario

    @Rogers waited for 1 hour to cancel my home internet and the person disconnected. Wth?

  • rparkington
    Ryan Parkington (@rparkington) reported

    @RogersHelps looks like the email issues on iOS are now fixed but still unable to sign into Rogers Xfinity Stream. Any updates?

  • PotunaSalad
    Dan (@PotunaSalad) reported

    @RogersHelps From my experience, the Rogers Ambassador Team is totally useless. They botched my account and flat out lied to me and then made unauthorized changes to my account that even your customer care team can't seem to figure out! 19 year customer that's about to switch!

  • canadianaf1
    April (@canadianaf1) reported

    @ToddHeintz @Rogers @BlueJays I worked as a customer service rep for 12 years with Rogers. Believe me when I tell you..they don’t care.

  • RandallAlb70530
    Randall Albertini (@RandallAlb70530) reported

    @RogersHelps Pls contact me for help with new tv bundle as mine is expiring next month

  • jonsp01
    Jonathan Spivak (@jonsp01) reported

    @RogersHelps Rogers Xfinity Streaming App (RXSA) doesn't stream live TV nor plays back saved programs from the cloud PVR on Android 16 (cell phone & tablet). My old S8 phone running Android 9 has no problems with the RXSA. This problem was fixed, now it's an issue again?

  • jahbessingss
    Andres Franco P (@jahbessingss) reported

    @RogersHelps Rogers Communications, I live in Edmonton, in the Stillwater neighborhood. The area has been without internet for more than 48 hours—we have no internet! No one is telling us when the service will be restored. We need the internet back as soon possible

  • Engineertrad
    Engineer_Trader (@Engineertrad) reported

    @RogersHelps You ****** your dumb service still not working

  • xJFITZGERALDx
    Jon Fitzgerald (@xJFITZGERALDx) reported

    @RogersHelps is the internet down in Brantford?

  • Jaspreet_D
    Jaspreet Dhillon (@Jaspreet_D) reported

    @Bell been on hold for 2.5hrs for an internet issue for my small business. This is not acceptable. Contact me or else @Rogers can get my services.

  • Caro_WiserNow
    Onesiphorus 🟪⬜️🟩 🇬🇧🇨🇦 (@Caro_WiserNow) reported

    @RogersHelps Too late. I'm cancelling. It's been going on for two weeks and the "help" techies tell me they've fixed it. No use for this anymore with my current deal ending in three weeks.