Rogers Outage Report

@RogersHelps outage in Bathurst New Brunswick, now approaching 24 hours.. update?

@RogersHelps @skuchurean No DM, just improve your garbage service.

@Rogers 2.5 hours on hold. Spoke with two people and still haven’t resolved my very simple issue. And your live chat timed out twice too. Help?

For a company that had 2 major outages in the 2 years I had them… you’d think @Rogers @RogersHelps would have better customer care. That’s asking too much though lol

Total waste of time over two weekend trying to get something extremely simple done with @Rogers. More than 3.5 hours spent on the phone and chat so far and nothing done yet. Total #rogers #customerexperience fail.

@Rogers might have the worst ******* internet in all of Canada. Charge you 2× as much as any other company and cant stay connected for ****, lagging all the time. Never have any support that helps. Just a garbage company @Bell gonna be getting my service moving forward

I learned that nothing has been done and I started the process from the beginning again.If @Rogers is trying to displease its former clients by charging them additionally & making life harder for them by limiting access to the customer service agent by keeping them on the line ++

the period. During 1 month period, I never used the service as I already subscribed for a service from Bell. At the beginning of January, I received a return label but I was unable to send the equipment by Jan 20th. Meanwhile, @Rogers sent me a bill for the cancelled service.

At the end of Nov I cancelled my @Rogers internet subscription which I had for the last 9 yrs. Couple of days later,a customer retention rep called me & told me they issued 1 month free service although I never ask for it.She told me I’ll receive a return label at the end of +++

I want to share with you my experience with @Rogers which resulted in wasting lots of my time waiting on the line to speak with someone and delays in getting my money back to me. Think twice before getting a service from @Rogers.+++

the terrible customer experience that you may receive at @RogersBiz . Besides connectivity issues, the service level is definitely not up to the standards of a Canadian company. Think twice before getting any service from Rogers

I can say that @RogersBiz is very successful in this task. I am still waiting for a reimbursement and was unable to resolve the issue and I was disconnected while waiting to speak with the credit operations today. I just would like to share this experience to warn you about +++

I want to share with you my experience with @RogersBiz which resulted in wasting lots of my time waiting on the line to speak with someone and delays in getting my money back to me. Think twice before getting a service from @RogersBiz. +++

@RogersHelps Ticket no. 6 was opened by a kind customer service rep. Couldn’t get Anna to work because I live rurally and my 3G was too slow. Finished my report cards by tethering my data. Outage could be ongoing for 24 more hours. That is almost a week and a half cumulative outage.

Trying to finish my report cards and @Rogers is down again. Guess I am going to open my 5th ticket in 8 weeks…

@Rogers 1 hour on hold to be told I'll be another 2 hours on hold. WTF???

@RogersHelps you should really work on your IVR system and train your customer service team. Just spent 30 mins getting transferred from department to department for something as simple as moving services. And at the end of it, I could not even ask for a call back!

Spoke with 3 staff over a span of 3 hours (40 min wait btwn staff). They admitted to making a mistake but offered no solution. I asked to speak to a manager and they said he would never take my call. They don't care about their customers. Been with @Rogers for 20 yrs but no more

@RogersHelps Guess what Rogers? No tv again—it’s been a banner week. Problem remains the same. Screen freezes. Sign on TV saying Something has gone wrong. I’d like to not see that sign again for a long time please.

@Rogers believes seniors should instruct tech on how to set up their own Internet. Rogers tech manager says his boss won't take my call. Pay $50 to move modem or run 60 ft cable from the main floor to the upstairs. Not their problem if your Internet doesn't work, only the modem.

@Rogers told my 80+ aunt she should upgrade to #Ignite without informing her that her devices will need #WIFI capacity, which they don't. Now she has no Internet and they want to charge her $50 to move the modem to another location, which maybe or may not solve the problem.

@Rogers cust svc is abysmal. Had 4-line plan, and we were considering switching to a different service provider. Rogers cust svc agent told us we could port out our numbers and then return the Upfront Edge devices before end of bill cycle. Now they won't let us return the devices

@RogersHelps what a joke. I’m on hold an hour now. Called to cancel services & they said I have to do it thru customer retention. Obviously they don’t need or want my $600 a month. As they still have me on hold. Always zero customer service with Rogers.

@RogersHelps I have been trying to get help with my ignite flex for over a month. Still cannot swap my channels. Please cancel all and just leave basic cable. I don’t have more hours to put on hold trying to get help. Too frustrating

@RogersHelps Hey Rogers, our internet speed has been absolutely terrible for a while now. We are supposed to have the fastest speed available. Why pay your overpriced prices? If I can't even use my phone in my bedroom, that's 10 feet away from my router?

@saraheliz1 @RogersHelps I urge you to hit up #Kelvin_limit on Instagram he can take care of this issue asap support won't give you any good replies tho.

@RogersHelps Yes it works on my phone and laptop, but the app on my tv does not work. I can login and browse shows, but when I try to play one, nothing happens and it just stays on the browsing page.

@RogersHelps Hi! I can login to the app and browse shows, but when I try to actually play a show, nothing happens. It just stays on the browsing page. I don’t actually get any error message. I’ve tried unplugging the ignite box, signing out of Hayu and re-pairing my account but nothing works!

@RogersHelps hello, my Hayu app on Ignite won’t play actual shows. I’ve gone through Hayu support and they sent me you. Can you please help?

@RogersHelps Rogers Mobile Home Internet completely down near Orillia, ON. Tried multiple full resets. Mobile signal not returning.