Rogers Outage Report
Why is my Rogers service not working?
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If you are having issues, please submit a report below.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (62%)
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TV (12%)
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Wi-fi (11%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Concord, Vancouver, Brampton, Woodbridge, Toronto, Hamilton, Whitby, North York, London, Montréal, Oakville, Stratford, Brantford, Sutton and Surrey.
City | Problem Type | Report Time |
---|---|---|
Concord | TV | |
Vancouver | Phone | |
Brampton | Internet | |
Woodbridge | Internet | |
Toronto | Internet | |
Toronto | Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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chicken10dys
(@chicken10dys) reported
@Rogers Your internet is down for my area again :/
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Piyush Agarwal
(@JoinPiyush) reported
@RogersHelps @Rogers "There is issue with one of the cell at the tower" HOW LONG IT WILL TAKE????? ONE MONTH, 2 MONTHS, YEAR????
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scott
(@firemansap) reported
@Rogers I had it 3 days the mail system had it 7 days and I used nothing. I called the buyers remorse people but I was told I had to pay because of how long I had it in service. I canceled April 29th and was told to wait for my final bill. Plus my activation fee was supposed to be waived
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Robina S (she/her)
(@Mom2TandT) reported
@2Doglets @RogersHelps this is also happening to another customer in Riverside South (K1V). @CandorTruth
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So Han Solo
(@sohansolo) reported
@RogersHelps You sent your service technician to london when my address is in missisauga. I have been forced to work reduced hours because of this. I need this resolved TODAY!!
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Nicole
(@NSegGal) reported
4 hours on the phone yesterday and 2.5 hours today with @rogers and @RogersHelps snd my issue still isn’t resolved. Several technicians yesterday and I counted 8 today. So much bouncing around from dept to dept. 😳
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Sarah Fitzgerald
(@simple_jill_) reported
@Rogers wanna explain why I have no service again?! You guys better get it together because I’m about to switch to Telus if this keeps up.
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theogopogospeaks
(@ogopogospeaks) reported
@RogersHelps Wait a minute. I never said I was charged a fee. My complaint is that you’re asking for equipment and my service hasn’t even ended yet.
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Carlo Gon
(@CarloGon) reported
from
Vaughan, Ontario
@Rogers and their super unreliable internet is down again. Misleading commercials. More headaches than any other provider.
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chicken10dys
(@chicken10dys) reported
@CobaltFoxPlays @RogersHelps Check if bell has their fiber in your area (should be up to 1500 down 1000 up)... At least they have better quality internet than these idiots
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lalita
(@LalitaThakali) reported
@Rogers Still waiting for your costumer service, why is this taking such a long time???
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S.I.
(@61icons) reported
@Rogers well today is the third day in a row that my Rogers internet goes out between 12pm and 1pm. If today is like the last two, service will be intermittent till about 1pm. What gives?
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WillyLaff
(@WillyLaff) reported
Canceling tonight's stream :( these internet issues never end! @Rogers
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ℳaryAnn❤ℙ𝕗𝕚𝕫𝕖𝕣'𝕕
(@cinemaven) reported
@KayleeBiggart @Rogers Lost it for over 3 hours just before I was to join a streamed funeral today Checked the Rogers website and got the usual "no outage in your area" (Cambridge) Thank God I have a grandfathered Freedom mobile unlimited data plan, but this happens every month
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scott
(@firemansap) reported
So we should talk about my $86.54 bill for 3 days of service and 30 mb of usage @Rogers My speeds were 6mbps down and very not usable. I canceled my service after 3 days and still owe even though I didn’t use it.
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Rob Graham
(@RobGinthe613) reported
@Rogers if your tech who was supposed to be here by 2pm doesn’t show up by 4 to replace a bunk modem you sold me not 2 days ago leaving me unable to work I will have @Bell_Support here tomorrow and you can pick your **** up at the curb before garbage day!
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TamaraC
(@TamaraC56245694) reported
@Rogers internet service has been horrible for a month and getting worse #waterlooregion. Multiple service interruptions each evening (4-5+; 9pm foward; now daytime). Called in at least once/wk. Replaced new modem. Countless hours on hold...almost ready to call it quits!
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Carlo Gon
(@CarloGon) reported
@RogersHelps Pathetic. They are happy to tell me it will be up and running after about 8 hours of it being down. You advertise less headaches. No downtime. BS
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CV
(@BornTo_BeWasted) reported
@RogersHelps Chatting with your agent, request address change to my internet service. Was told have to migrate to your new platform and offer a new contract that is more expensive than my current plan … no choice. 1/2
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Tharuthalai
(@indian_toronto) reported
@Bell Fibe Internet down since morning. Tech support asked me to change the modem which I did and the modem still cant communicate to back to mothership. Never had this problem during the 11 years I was with @Rogers 😰
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Carlo Gon
(@CarloGon) reported
from
Vaughan, Ontario
@RogersHelps It's the last thing you want us to experience? REALLY??? We have so many tickets and technicians coming and trying to figure out the issue. Nobody can. There is at least one ongoing ticket. Some technical support staff are kind and considerate. Others are terrible.
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M S P
(@heymiyako) reported
@RogersHelps Ok so customer service called me. Tried connecting me to tech support. 3x. Calls dropped. I am just trying to get a technician out here. Why is this so difficult???
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lovely
(@sadrauhls) reported
@RogersHelps where is my $2 discount off my bill for the April outage, matter of fact you guys increased my bill. Why?
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Carlo Gon
(@CarloGon) reported
@RogersHelps My son is trying to get a rep to get back to us. I work from home, so do the kids for home schooling. Your internet is terrible and so unreliable, as the speed drops, the online class freezes. We are paying for 1 gig speed. This is frustrating
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Brad Morris
(@Bradlul) reported
@RogersHelps this is absolutely ridiculous. Rogers employee was nice enough to help me out, only to have them realise my internet is actually out. This is the 3rd outage since May 10th. Unacceptable from the "Best in Canada" in a major city.
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Dan Ennis
(@_danielennis_) reported
hey @RogersHelps as if your services weren’t as cancerous as they already are these outages that are happening every 20 minutes are completely insane. fix this ****.
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theogopogospeaks
(@ogopogospeaks) reported
@RogersHelps If you don’t return the equipment within 30 days, an unreturned equipment fee will be added to your account. This fee varies depending on the individual cost of each item. - my service doesn’t end for two more weeks - nice threat. Jerks. #cutthecord
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Kaylee Biggart
(@KayleeBiggart) reported
And like clockwork, another @Rogers Ignite internet outage. Every few weeks this happens. No one that I've spoken with at Rogers has been able to solve this problem, but we're stuck with this bad service because no other telecom companies offer internet in our area 🙃
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Josh K
(@talst_magic) reported
@RogersHelps no internet for 6 hours. No updates. On hold twice with a waiting time of 2 hours. Passed around to 4 departments to end up back at the start. Support hold times are unacceptable. Been a customer since 2003 but won't be tomorrow if this isn't fixed
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Whyn *Captain Calgary* Oscar
(@ForTheWhyn) reported
Well #shawcable, your service has been shaky at best recently, you have cut out on us more often than I care to count and thru some backroom antics you got the sale to @Rogers approved, I don't think we can associate with each other anymore. @TELUS, what you got? I'm interested