Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (56%)
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Wi-fi (14%)
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TV (13%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Montréal, Orillia, Chilliwack, Surrey, Toronto, Waterloo, Duncan, Bowen Island, Vancouver, Ottawa, Ajax, North York, Lindell Beach, Winnipeg and London.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Orillia |
Wi-fi | |
| Chilliwack |
TV | |
| Surrey |
Internet | |
| Toronto |
Internet | |
| Waterloo |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Chrystal
(@chrystal_1974) reported
@RogersHelps my Ignite TV is still not working. Any updates??
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Rob B.
(@Headanac) reported
@RogersHelps @adrianathompso4 Two days??????? It's Tuesday and I'm still dealing with crap Ignite and internet issues. YES I'VE REBOOTED THE BOXES!!!!!! All was fine before Friday. "Most Reliable Network"??????
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Recovery Force
(@RecoveryForce) reported
After the @Rogers outage on Friday, a lot of businesses are laying the blame on #Rogers for their internet going down. While it is an inconvenience, for sure, if your business relies on internet to function, you should have a backup ISP to ensure continuity.
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Caitlin
(@caitlinwilton) reported
@RogersHelps 5th day with no internet. haven’t had service come back since The Big Disruption™. what are we supposed to do?! 😩
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Sean
(@Sean52124571) reported
@RogersHelps Things happen but this looks like same problem twice so no excuse this time. Must have been a way to verify to upgrade before going live? Partial implementation would seem wise.
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Ron Cameron
(@r_cameron) reported
@RogersHelps still having issues with ignite TV and internet on day 5
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Xiuna
(@XiunaOnline) reported
Day FIVE of no @Rogers home internet. Imagine paying over 100 dollars for a service that doesnt work. #rogersoutrage #RogersLetsNotTalkDay
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Ann Wisdom
(@anniewiz) reported
@RogersHelps @Rogers As a person with a disability, I need reliable service and that's why I have a cellphone and a home phone which didn't work and had no way to reach out for help! My contact is renewing & I'll find Telus or Public, but you lost my faith & trust. #rogersoutrage
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Kiesey 🍁
(@Kiesey78) reported
Hey, @TekSavvyBuzz @TekSavvyCSR Rogers has said they will be compensating customers who were affected by the cable outage on Friday, is there any word on Teksavvy customers who use @Rogers cable lines being compensated?
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Jordan Wong
(@jordankcw) reported
@RogersHelps going into Day 5 of paying for internet service but not receiving said service...is it going to be a full week or no service out in Oshawa?
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Carol Buckley
(@orpypro) reported
@RogersHelps tv still not working. Fifth day. Nothing on Rogers web site to help. Chat bot not useful. C’mon Rogers! What the hell. You take our money easily enough. Service! Info!
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JeSuisAlrick
(@JeSuisAlrick) reported
@RogersHelps This is the cost of allowing monopolies. It creates a single point of failure for a particular service/industry.
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Sandi
(@Sandi_Mc) reported
@Rogers I know Rogers is telling people they will be giving everyone a refund for the outage time… but current download speeds are under 15 mbps. That is not the service that I am paying for, so I don’t believe the problem has really been resolved.
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Alison Kingelin 🇨🇦🇺🇦
(@Kingelin1) reported
@Rogers My internet is down again this morning. It was down the day before the outage and it’s been extremely slow most of the time since it came back on after the nation-wide outage. A week’s refund would be a nice apology. #rogersoutage
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𝘽𝙧𝙮𝙖𝙣 𝙋𝙖𝙨𝙨𝙞𝙛𝙞𝙪𝙢𝙚
(@BryanPassifiume) reported
@HarryBa42166448 @RogersHelps The merger will never happen now
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Pete Patterson, Spatial Cadet, 𝑥R Dev
(@OttawaPete) reported
@jpmacnab @Rogers I got this at noon on *thursday* when everything was working fine. "Restoration efforts are underway There is a service interruption in your area. We’re sorry if you’re having trouble using your TV, internet and home phone services. "
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Bonnie Lee
(@stitchlady) reported
@LGMacIntosh @RogersHelps I called Rogers, was on hold almost an hour but it was worth it. I reported the problem and they worked on it (my whole area is the same) and it is much better this morning. Its a pain to call but give it a try!
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juicetin
(@jusdiso) reported
@RogersHelps Day 5 of service issues with only copy and paste responses sent in DM.
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Joe Dan Tony
(@slowhnds) reported
@VentiMochaTRex @RogersHelps @RogersHelps guys wtf
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Jennifer Jilks🇨🇦
(@jennjilks) reported
@jpmacnab @Rogers We were with Bell until we were two weeks without a phone due to line damage. We now have a smartphone with Telus, TV with Shaw, Internet with Xplornet, and are happy to diversify.
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Ferne Girling-Ferguson
(@ferneogf) reported
5 DAYS Still NO Rogers service our business is here and it’s very inconvenient not being able to work Very bad for our business, with the loss of a contact yesterday VERY ****** @Rogers
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Justine Morgan
(@JusstineM110) reported
@RogersHelps when is your ignite service going to fixed?
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Bonnie Lee
(@stitchlady) reported
@MarkMah98975156 @Rogers If you're still having the same issue with ignite tv call Rogers. They can fix it - fixed mine overnight finally! Hopefully it stays working. You'll be on hold for an hour but its worth it.
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Sandi
(@Sandi_Mc) reported
@RogersHelps I know Rogers is telling people they will be giving everyone a refund for the outage time… but current download speeds are under 15 mbps. That is not the service that I am paying for, so I don’t believe the problem has really been resolved.
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Councillor Pat Saito “stay safe”
(@PatSaitoWard9) reported
@EnnMartin @Rogers We did that didn't help
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dont_b_crazy
(@dont_b_crazy) reported
@RogersHelps Do you have a number for dial-up service? It's gotta be faster than what I'm getting from Ignite these days.
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foreignexchan
(@foreignexchan2) reported
@DailyHiveTO Feds should stay ******** out of private enterprise and @RogersBiz should stop performing like government
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Matt DaBostyCat
(@MattBosty) reported
@VentiMochaTRex @RogersHelps Come onnnn Rogers wtf
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justin rogers
(@jay21317) reported
@RogersHelps Wish you would fix the tv, ignite tv keeps stuttering constantly, not watchable at all. Plus texts are taking ages if not days to come thru still.
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Dave Agar
(@dave1agar) reported
@shurmanator As a residential customer I agree that $5 or $10 credit is pointless. But as you know, there are real financial losses for retail etc., and the @Rogers Cover-your-***, limited liability clause seems tight.