Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (55%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Calgary, Clarington, Grande Prairie, Vancouver, Montréal, Victoria, Kitchener, Ajax, Toronto, Oshawa, Edmonton, Scarborough, Surrey, Mississauga, and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Internet | 2 hours ago |
|
Clarington
|
TV | 4 hours ago |
|
Grande Prairie
|
Total Blackout | 7 hours ago |
|
Vancouver
|
Internet | 8 hours ago |
|
Montréal
|
Internet | 8 hours ago |
|
Vancouver
|
Internet | 11 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
TRG (@TRG_1867) reported@BrendanLLM @Garnet_2203 @Rogers Well no ****. Until it happens, it isn’t counted. Dipstick.
-
Lily_lou-mom (@tford1494) reported@RogersHelps It won't fix on app
-
telasalfonso (@tuputocreador) reported@RogersHelps Nothing happened, I didn't get my problem solved I lost my patience.
-
Crypto.pearl (@Cryptopearl_) reported@Rogers Ive been on hold for over an hour. Your cs is terrible @Rogers
-
Matthew Kendrick (@Ch9seFan) reported@RogersHelps No you've done it all year. Every single truck race is on TV 24hrs late. Its your job to connect with them and fix it
-
White Morpheus (@_slime_man) reported@RogersHelps I'll be sure to give that a go when I have cell service again
-
Boris Slobodin (@bslobodin) reported@RogersHelps i was able to reach someone in sales, and they were kind enough to explain that your system routes support based on area code not based on the actual location of the customer account. because i have 604 mobile numbers and live in ontario, i can only call after 12pm...
-
Josh (@Goatzel) reported@RogersHelps We’ve had the account for almost 5 years. We moved 2 weeks ago. And the issue started. Seems to be when they changed our address.
-
Laura Zacharuk (@lzack) reported@Rogers day 4 still no internet. No one can seem to figure out the issue.
-
Luminier (@Lunar_Dusk) reported@RogersHelps Thank you. Finally, I got an email with the final bill today. This May/20, it will automatically be paid, and I will cancel my bank account. Thanks again for your effort.
-
Elysian Workshop (@ElysianWorkshop) reported@peaspod23 @Rogers They are scam and a grift. Why is there no customer service? The contracts are a scam where if you don't renew after 2 years your bill doubles and their way to fix it is to resign up. No thanks. They are quite frankly thieves.
-
Steve Bergeron (@CBR900) reported@RogersHelps Yes, I have to reboot the modem at least once a day to resolve the cable box issue. Everything else on Wifi in the house works except the Roger’s TV issues.
-
yeah right (@maiti65) reported@RogersHelps Worst service ever!! Can’t get a technician for 3 days
-
SMB🇨🇦 (@boomrs) reported@RogersHelps It was an upgrade to faster internet that included Disney, Netflix and Apple, but the log in for Xfinity won’t work, can’t add a new email as one is already associated to the account. Your advisors said it’s a software issue.
-
Mike Ashkewe (Heart of the River / O’dah ziibing) (@BirdmanODST) reported@RogersHelps long standing disconnection issues, have reset countless times now remote wont work or pair. changed batteries and reset this morning already. your data from your end will show how mamy times ive fought with this
-
Boris Slobodin (@bslobodin) reported@RogersHelps pure chaos this is. all i wanted was to reactivate cellular on a replacement apple watch. in store agents said they can't do it and to call the phone support. switching providers now.
-
G-Baby (@G_Baby57) reported@Garnet_2203 @Rogers damn if only they kept them around to horas me with spam phone calls
-
✡Lauren Jacobs✡ (@laurenrjacobs) reported@RogersHelps I don't have the device because customer care can't seem to help or understand what I want.
-
NickL (@nickl007) reported@RogersHelps Just turned it on, using xfinity service with your box, no issues on the current program which is just sports news.
-
Sean (@Steve9zzj) reported@RogersHelps The irony of a response 3 days later when service issues were impacting my connectivity is exactly the root of the problem I’m highlighting. Yes it’s figured out
-
Greg Rieben (@gregrieben) reported@RogersHelps yes I do. I'm still on hold. I set up a second mobile service on my account. I transferred the number to the new phone but the old provider (Fido - you/Rogers) does not have any confirmation that the number has been transferred to a new service provider.
-
White Morpheus (@_slime_man) reported@Rogers why ******** am I paying you not to get ******* cell service in the middle of the ******* goddamn city dude
-
DARSHAN AILANI (@AilaniDarshan) reported@RogersHelps even after raising the complaint & following up with ur team endlessly, I’m forced to pay $160 bill for service which was way unstable & network. I will pay my outstanding bill & port out my number. It seems that Rogers doesn’t care about loyalty & repeat business.
-
michael squires 𝕏 (@michael12659502) reported@Rogers what should i do? stay or leave? i drove 40km today. ive been having issues with my phone and wanted to upgrade. i verified they had in stock and went. was greeted by a less than motivated woman who turned me around, said it’s better to do it online. i left with nothing
-
DARSHAN AILANI (@AilaniDarshan) reported@Rogers , even after raising the complaint & following up with ur team endlessly, I’m forced to pay $160 bill for service which was way unstable & network. I will pay all my outstanding bill & port out my number. It seems that Rogers doesn’t care about loyalty & repeat business.
-
yeah right (@maiti65) reported@RogersHelps you are cutting costs. How about clients leaving for poor service and going to bell because of your cutbacks. Losing more money for your poor service
-
Jeremy M (@JeremyM74626730) reported@AmanRattanpalX @Rogers Never believe them. Was paying close to $200 a month for internet (no cable) as an existing customer - no reductions. Switched and when I called to cancel, they offered me $65 a month if I signed a locking in contract for 3 years, where they could increase it back at will
-
Gerardo Capocchione (@GCapocchio46386) reported@Garnet_2203 @Rogers What's your point here. They were full time jobs yo dumb ***. Whereas the US gained 115K. Keep those elbows up you idiot.
-
Karim (@jesuisKarim) reported@RogersHelps all phones on my account have been experience some serious call quality and dropped call issues. Is everything okay? Please help!
-
Hopp (@HOPP7727) reported@RogersHelps I'm stuck in an infinite login loop on my iPhone. I've cleared Safari, changed my password, and reinstalled the app. I need a technician to manually re-sync my Digital Identity and check for duplicate UID profiles.