Rogers Outage Report
Why is my Rogers service not working?
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 15: Problems at Rogers
Rogers is having issues since 03:40 AM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (59%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Guelph, Thornhill, Calgary, Montréal, Brampton, Burlington, Ottawa, Strathroy, Ajax, Woodstock, Mississauga, Halton Hills, Oakville and North York.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Phone | |
| Toronto |
Total Blackout | |
| Guelph |
Total Blackout | |
| Thornhill |
Internet | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Woodburn
(@wudbrn) reported
@Rogers No worries. Thanks Paul. The tech is here now. He said some of the ?spigots? are faulty so they have to split customers. He said Rogers needs to send maintenance to fix it for this building. 155 Thomas Slee Drive, Kitchener, ON N2P 0J8. Internets still down though.
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Andrew Woodburn
(@wudbrn) reported
@Rogers Slow speeds are the least of the problem. We have only had internet working for about 30 mins since noon yesterday. I’ve now spoken to 8 people to get this resolved and it’s still not working. The first person said it was an area outage. Next person said it (1 of 2)
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Incognegro
(@ImIncognegro) reported
Is @Rogers dealing with another outage? I cannot get wifi and the call wait time for customer service is +90min right now.
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Colin Lack
(@Leafer90TTV) reported
@RogersHelps Hey! Improve your service around Stone Street in Oshawa! What we have right now is absolute trash and is actively making it impossible for me to make money as I stream on Twitch!
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MrEb
(@Ibrahim_Hanslod) reported
@RogersHelps My home internet not working from two days and you guys are useless. Not solving the problem
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Jay Donovan 📻
(@jaypdonovan) reported
@RogersHelps been in MX all week and shoddy data service for at least two days not gonna pay the 15/day for those two days K?
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claudia sita
(@sitaclaudia) reported
@rogers ignite is horrible. Unreliable and overpriced. On day 2 of random internet interruptions, some lasting multiple hours.
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Samosa Joe
(@Obi_Two_Kenobi) reported
Gawd damn it @Rogers. Make it stop.
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Ashish Musani
(@AshishMusani) reported
Dear @Rogers, I am waiting for more than 30 minutes currently to reach your customer service. There is no option to submit a cancellation request by any other way as far as I know.
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Canadian
(@WalkMarkham) reported
@RogersHelps I’m currently unable to connect in Markham still after the @alectranews power outage last night
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Kannadian
(@Kannadaian) reported
@RogersHelps you make sure year ends on bad note when it comes to internet reliability. Gr8 going Uncle ROGERS
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Avi B.
(@avijustin) reported
Spoke to @RogersHelps and they confirmed another internet outage. But don’t worry they are working very hard to fix the situation.
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Mattie 🌹
(@MattieMathias_) reported
Stop being so unreliable @Rogers my internet has been down the entire evening. k thanks
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Christopher Scott
(@chrisakadanafan) reported
Hi @RogersHelps you need to give your chat specialist "Joel" from St. Johns a raise. He actually investigated my internet problem instead of just telling me there's an outage in my area.
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Num
(@numonhockey) reported
@britteebeee @Rogers I was waiting for after Christmas to find a new plan and phone. I never once considered Rogers because of those ads. In the end, didnt buy from them.
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Ani
(@anirban32) reported
What a terrible service from @rogers , they promised a promotion and now sending a bill without it. Can you believe it. And the customer care couldn’t resolve it and forwarded my call to wait.
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Andrew Woodburn
(@wudbrn) reported
@Rogers wasn’t an outage & was something else. Sent a technician this AM who said a cable outside the building was damaged, replaced it… still doesn’t work. Currently waiting on a 2nd technician said 12-2. It’s now 2:36 and no one showed up. Really feel like we’re out of options.
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Mar
(@Marwilson) reported
@RossanaWyatt @Rogers Yes it’s down in my area reported it
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Andrew O'Brien
(@AndrewGOBrien) reported
@RogersHelps It's incredible that this issue persists, after one week and a state of emergency. @RogersHelps needs to do better. From coast-to-coast-to-coast, we are not immune to extreme weather events. For a week, these Southern Ontario towers have been down, and not even a temporary fix???
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MissCriss The Reset Chick
(@TheResetChick) reported
@Rogers who can I speak to fix this situation : service rep came to my door with a Rogers promotion, I signed a contract with Rogers but somehow ended up with a Fido account that no one can explain. This is a breach of my privacy as now my payments have been going to this Fido
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BrittBritt
(@britteebeee) reported
I swear on my love for the Oilers, @Rogers I will never switch to your service after these incessant wrapped in red event commercials.
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🌙
(@zhalayy) reported
@rogers literal garbage
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SAFINA LALANI
(@lalani_safina) reported
I’m sad. Rogers is down in my area — both TV and internet. I keep checking. Latest update is that won’t be restored until 8/8:30 pm. @RogersHelps This is annoying. I know folks are working and I appreciate it…but…this today? :/
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Aggro Anton!
(@act_sjet) reported
@Sportsnet @Rogers enough with the Wrap in Red commercials, they are the absolute worst and bad when you have to mute the TV every time that commercial comes on. ENOUGH IS ENOUGH!
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MissCriss The Reset Chick
(@TheResetChick) reported
I’ve had to resort to twitter of all places to get some answers! @rogers I can honestly say I wish that representative never showed up at my door and I never switched my services from @bell_support because it’s been more trouble than it’s worth and a complete nightmare #help
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Seven Star General renital 👑
(@Renital_427) reported
@Liefx @Rogers Rogers customer support is a joke
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Kimberley
(@kimberl_e_y) reported
@RogersHelps @RogersHelps @Rogers just reached the 6 hour mark of waiting for support (phone & online). RogersHelps is officially a misnomer.
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Delhi Buoy
(@FakeUpSid) reported
@Rogers ****** customer service and rude staff. They have expensive plans and no service i asked for a lower plan as offered to a new customer
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Kathy
(@leafsweetie) reported
Is there a @RogersHelps outage in #HamOnt?
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Ashish Musani
(@AshishMusani) reported
@Rogers I wish to cancel my connection and am trying to reach customer care from last two days. Waiting for more than an hour each time I call. Please help. Today is last day of the month. This is frustrating. Account number: 9-2432-6150