Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• TV (13%)
• Wi-fi (12%)
• Total Blackout (6%)
• Phone (6%)
• E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Calgary, Okotoks, Airdrie, Toronto county, Red Deer, Vancouver, Edmonton, Sherwood Park, Winnipeg, Toronto, Mississauga, Newmarket, Chatham, Saint John, and Brantford.

City	Problem Type	Report Time
Winnipeg	Phone	2 minutes ago
Calgary	Internet	7 minutes ago
Okotoks	Phone	13 minutes ago
Airdrie	Phone	14 minutes ago
Toronto county	Internet	24 minutes ago
Red Deer	Phone	29 minutes ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yagya Sachdeva (@YagyaSachdeva) reported 2 minutes ago

  @Rogers how does one get through to you? How does one get clarity? How does one get any solution? Why would anyone want to stick with your service if this is how you treat your loyal customers? Can you help or will I stay on hold for the whole day?

• 
  Nesta ౨ৎ (@nestapendragon) reported 3 minutes ago

  @RogersHelps Yeah I will schedule emergency maintenance because you broke things. Amazing solution. Go to Hell.

• 
  Minty (@Minty1337391) reported 4 minutes ago

  @Rogers **** you Rogers! You are nothing but anti Canadian. Get ******!🖕

• 
  Rocco Signorile (@imthedarkknight) reported 4 minutes ago

  @RogersHelps I tried and you ABSOLUTELY did nothing don’t try and sugar coat what happened! An $80 charge for a 30+ plus year customer simply to CHANGE the name on an account and to wipe out a number after promising numerous times not to is pathetic

• 
  👻BassBoosterz🎃 (@MrBassBoosts) reported 6 minutes ago

  @RogersHelps It was the first time. The network is back but nothing from your end to explain this or what happened

• 
  steve hamburger (@shitFricker) reported 7 minutes ago

  @RogersHelps how long does it take for outages to be reported? there is nothing listed for my area despite being told there is an outage by your support staff. I've been without the service I pay for for over 6 hours now

• 
  Danny (@DannyParlays) reported 10 minutes ago

  @guyfelicella They were never defended though, so this argument is pathetic. Blame @Rogers for their greed. Hockey night in Canada is finished.

• 
  LordMassicotte (@LordMassicotte) reported 13 minutes ago

  @RogersHelps The outage map isn't accurate. The problem wasnt my phone. But your network and it was showing no problem.

• 
  LordMassicotte (@LordMassicotte) reported 14 minutes ago

  @SeanLockhart7 @RogersHelps It's always like that They say nothing wrong, but everything is wrong, website slow and their a.i suck. Time to switch after 16 years.

• 
  Graham Haigh (@GrahamHaigh) reported 14 minutes ago

  @RogersHelps Oh thank goodness. I’m a Rogers/Shaw internet customer. Was on the phone with a rep about a month ago. We’d agreed that I need a tech to come out and look at the installation. The service to the router is about 60% of what it should be. I was told a call was coming to schedule.

• 
  Marisa Allen (@marisaallen123) reported 16 minutes ago

  @RogersHelps Obviously if I had spoken to someone I wouldn't be sending messages. Zero persons available to help - "we are experiencing an unusual high level of volume - please call back". Honestly its a joke!

• 
  Pam (@pammcgugan) reported 16 minutes ago

  @Smil3yAngel This sucks @CBCNews @Rogers

• 
  Nesta ౨ৎ (@nestapendragon) reported 19 minutes ago

  A @Rogers technician came to "fix" my cable internet today. So while he was here he cut all the "bell" phonelines. Now my front door buzzer doesn't work. I can't buzz in my nurses for cancer care anymore. I genuinely didn't think I could hate rogers more than I did before. Wow.

• 
  Sanjay (@Sbmvv2000) reported 20 minutes ago

  @RogersHelps Hi. I am trying to cancel home security with rogers. I have been on hold for more than an hour. What is going on?

• 
  CyFr 🇨🇦💙💛 (@o0CyberFreak0o) reported 21 minutes ago

  @ModernAgri_Tips @Bell @Rogers As much as setting up cancelations early is peace of mind that you've taken care of incidentals. The truth of the matter is you almost never want to call in order to cancel until the new services are ready.

• 
  Glen L  𝕏 🇨🇦 (@GlenLuff) reported 25 minutes ago

  Are we surprised? @Rogers is the worst.

• 
  Jennifer McCoy (@Jennife73795157) reported 27 minutes ago

  @thepwhlofficial @Rogers This is an American-owned league that is all about selling tickets in the US. The Fleet have had trouble drawing flies to most of their home games. Meanwhile, all the Canadian-based teams sell almost all their tickets for virtually all their games!

• 
  Yagya Sachdeva (@YagyaSachdeva) reported 28 minutes ago

  @Rogers I opted for a temporary suspension of service for a month as I’m not in the country and now you’re charging me for the suspension AND MY whole bill? Why is there even a temporary suspension option if that is the case. Your chatbots are useless. You can’t be reached.

• 
  Curtis Martin (@CurtisMart32873) reported 29 minutes ago

  @RogersHelps @Uncle_Jed_1 Shaw was already behind the curve (was a Shaw customer for like 20 some odd years) and since that acquisition nothing has really changed customer service has gotten worse and over all rogers service hasn't gotten any better

• 
  MyDogSierra (@xMyDogSierra) reported 33 minutes ago

  @Sportsnet @Rogers Garbage companies that don’t care about Canadians one bit. **** you. Cancel whatever you have with them. They cancel hockey and a 75 year tradition, we cancel them.

• 
  Politicalinsider (@canadianinpoli1) reported 43 minutes ago

  @Bratt_world @SportsnetPR @Rogers I hope they die a slow painful death, this is gross.

• 
  chris (@whiteboywork) reported 45 minutes ago

  @RogersHelps fix your internet stability... all day non stop disconnect ... for a week now having issues your support ppl can't fix

• 
  Roger Dodger ੴ 🇨🇦 (@nuckster_19) reported 53 minutes ago

  @garymasonglobe @TELUS @RogersHelps no better. They keep jacking up their prices every couple of months… Me to customer service I DIDN’T TELL YOU TO BUY THE BLUE JAYS!! 🤬

• 
  Chris (@Innes_lifestyle) reported 53 minutes ago

  @RogersHelps @nestapendragon This is ridiculous. If your tech cut the lines, he can easily splice them. You can not damage service and simply leave it. I, as the lead telecom tech for a major city, would never conduct myself with this egregious level of unprofessionalism. How low can you go Rogers?

• 
  Kieran W (@WeberK94) reported 53 minutes ago

  .@Rogers is such a dog **** company, what a joke

• 
  Corms (@Shawncormier08) reported 55 minutes ago

  How ******** does @rogers and @Sportsnet think it's a good idea to take away free Saturday night hockey for people in Canada? If this is the case, we better not see a single ******* ad during a broadcast, as we now will have to pay to watch.

• 
  𝐏𝐡𝐢𝐥𝐢𝐩 𝐓𝐞𝐭𝐭𝐞𝐡 𝐐𝐮𝐚𝐫𝐬𝐡𝐢𝐞, 𝐏𝐡𝐃 (@ModernAgri_Tips) reported 56 minutes ago

  No internet from @Bell because my installation never happened, since Jun 11. Meanwhile @Rogers cut off my service 15 days before contract end. Two telecom giants, one customer caught in the middle. Is consumer choice in Canada becoming meaningless? #ConsumerRights #Telecom

• 
  A (@Jupadia1) reported 58 minutes ago

  @RogersHelps @nestapendragon So you broke it, and now she should fix it. Great to know Rogers

• 
  David (@davidD3K) reported 1 hour ago

  @thealexblair @Rogers It'll never be great again. They keep hiring, cheap guys like Gazdik or vanilla type people, that bring nothing worth watching. The only true talent is Bieksa. Rogers spent all their money on getting the NHL rights.

• 
  FlamingC4Life (@FlamingC4L1fe) reported 1 hour ago

  @SportsnetPR What a garbage company @Rogers is.