Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 11: Problems at Rogers
Rogers is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: St. Thomas, Okotoks, Calgary, Winnipeg, Newmarket, North Vancouver, Dawson Creek, Montréal, Vanderhoof, Surrey, Toronto, Edmonton, Vancouver, Ancaster, and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 St. Thomas
|
Internet | 2 minutes ago |
|
Okotoks
|
TV | 6 minutes ago |
|
Calgary
|
TV | 14 minutes ago |
|
Winnipeg
|
TV | 19 minutes ago |
|
Newmarket
|
Internet | 51 minutes ago |
|
Calgary
|
Total Blackout | 1 hour ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Ruthie (@Ruthie80116972) reportedUnable to provide service in a new location and still asking to pay a severance fee is wild!!! 1 whole week updating my new address 5 times! Seems like we're talking to individuals in different companies! @Rogers
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CaiCai (@hi_caicai) reported@RogersHelps I don't see any response, but there's no internet connection, the device's yellow light is flashing continuously, and I can't get through to customer service either
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Frederick Smith (@agooddoggyX10) reported@RogersHelps @FernwoodGirl I made the mistake of thinking it was on my end because your website kept saying everything was fine. I followed your AI support suggestions & now can’t even reset a password or access webmail or anything. Need a support # that doesn’t disconnect after 4 hrs of holding
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Budman (@Uncle_Jed_1) reported@RogersHelps @Rogers @Shawinfo August 2026... and they're still playing the wrong version!!! On top of that Canadians couldn't watch the Hlinka Gretzky Cup Gold Medal Hockey Game on Saturday without buying a special package, regular cable didn't carry it! How pathetic is that! And channel 159 still SUCKS!!!
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Spun in YYC (@la08899942) reported@cable_shaw @Rogers Internet outage in Calgary. Out since about 4am today.
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El The 🇨🇦🇲🇹 (@franticmonkey) reported@Rogers if you lazy *****, can't hire actual human beings to work customer service on Sundays, how ******** do you have the gall to charge to so much @fordnation @crtc? I call and all I get is A, and an announcement the customer service is closed. What am I ******* paying for?
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CanadaSam53 (@canadasam53) reported@RogersHelps It took over an hour at 10 pm to get help it’s normally 25-30 minutes
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GC (@xoxosandgo) reported@RogersHelps Horrible company, cannot get through a single agent, I can't even get them to close my account, I want to file a case against your organization for poor customer service
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Shawna R (@shawna_r80) reported@RogersHelps everyone in our Yaletown neighborhood group is talking about no Rogers service in a 4-block radius for the last 5 days. Why do you keep telling me it’s just me? It’s almost like you don’t actually care…
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Jennifer Drader (@jenniferdrader5) reported@RogersHelps @MerileeToo When you call there is no option for email support and the AI cant figure ot out, then just keeps repeating. Then I just selected internet and then get told there are higher then normal call volumes and to call back and then it hangs up
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Tyler "Nine Toes" (@Valomir) reported@RogersHelps hey there, internet seems to be down in Calgary's Sunalta and at least one surrounding community. Has been since approx. 2:30 am. Any news regarding this?
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iPissAura ;) (@SolitaireJeff) reported@Medeiro34452245 @Rogers Oh ok Sorry about that 😕 Guess they don't hv the best customer service do they ?
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Zoltan Nagy-Kovacs (@ZoltanNagyKovac) reported@RogersHelps when will internet service in Bankview, SW Calgary be restored please? I waited online for 3 hours to talk to your tech support. Went from 432 in line to 13 and then got disconnected. Great service there!
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ᴛʏ ᴊᴏʀᴅᴀɴ | X92.9 (@ImTyJordan) reportedI'm so glad I pay so much for @Rogers Shaw internet only to be affected by an outage for nearly 18 hours now with no update or message from them.
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Kazim (Kaz) Kanani (@kazkanani) reported@Rogers @RogersHelps 1 hour 47 min on hold to be told a tech will have to come tomorrow between 4 and 8 pm.... for an issue that's not caused by me. Great service.
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El The 🇨🇦🇲🇹 (@franticmonkey) reportedI called to speak to a supervisor, I flat out hung up on when I questioned the fact there were no supervisors on Sunday. I called back, I get an AI, So, @Rogers is across board shut down on Sundays, on top of having false advertising in your stores? @CRTC
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shane conohan 🇨🇦 (@shaneconohan17) reported@FierySharky @Rogers @Sportsnet Dude wtf
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AK... (@aneupane) reported@MikeDelpieroX @RogersHelps I'm not going to file complaint for my personal time damage but will report their fraudulent behavior towards customers. There might 1000 of victims like me. Luckily I noticed and have time to wait almost 3 hours but think of those who doesn't. You promise and don't fulfill?
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JB55 (@belljoseph) reported@RogersHelps The level of customer service provided by your company @Rogers has been abysmal.
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RDL (@The_Rene_Gade) reported@RogersHelps My smoke alarm keeps going off for no reason. I've been waiting for technical help over 20 minutes. Twice this year, my bill increased and service level decreased.
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Paranoid Android (@Marvinmeentende) reported@Rogers And would have to cancel it instead. When I asked if I would need to pay the contract breaking fine they said I wouldn't have to because it wasn't my fault. They did tell me I would need to get in touch again later when my contract was cancelled though to get the fine waived...
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Lois Roper (@LoisKRoper) reportedIt is shameful that during fire evacuations that the cell service providers cannot provide better service throughout the valley in the safe areas. From Enderby to Cherryville to Okanagan Falls, two bars is not sufficient let family know we are ok. Do better! @Telus @Bell @Rogers
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Alp Deniz (@alpdenizdeveci) reported@RogersHelps I called that number 15 times where no one replied to me, anything else that will actually help me?
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Andy MacKenzie (@Perisher52) reported@Rogers you owe me money but you can’t accept any calls due to call volume and your chat support is also unresponsive, so how do I connect with you?
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JMB (@jmb_photography) reported@Rogers knows how to reward loyalty…customer of 20+ years…internet rates go up ~$8 every year. I want a new phone after 3 years of the same phone. Must upgrade plan just so I can get a new phone? Will be an extra $30/month?!?!? Will be losing my whole family as customers
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Paranoid Android (@Marvinmeentende) reportedI will never again use any services from @Rogers! Had their home internet service on a contract after trying a few different providers and was pretty happy with the service, until I had to move to another province. They said I couldn’t transfer the account and ...
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Rossco (@Rossco404) reported@rogers internet is the worst thing ever. Absolute garbage
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Cristina Aiello (@caiello2) reported@RogersHelps We have bulk service in our condo yet almost every day we get calls from Roger’s to upgrade our service. How can I stop these calls, take our # off the roster.
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Lord Thunder (@TheLordThunder) reported@FierySharky @Rogers @Sportsnet A lane seems to be opening for a local sports news network to emerge. I'm not listening to Leaf hype all year, that's for sure.
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Maya Charles (@maya_charles) reported@RogersHelps @MichaelFGittins The outage page also states Southeast Calgary. I'm in Southwest Calgary like many of the folks who have tweeted you. Also why aren't I seeing a banner in the MyRogers (Shaw) app when I sign in?