Rogers Outage Report
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 27: Problems at Rogers
Rogers is having issues since 01:20 AM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (13%)
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Wi-fi (11%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Hamilton, Agassiz, St. Eustache, Montréal, Mississauga, Orillia, Brampton, Windsor, Oakville, Edmonton, Markham, Richmond Hill, Nepean and Barrie.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Internet | |
| Kanata |
TV | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Justin Yantho
(@iYantho) reported
What is @Rogers worst move recently?
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Murless
(@Murless) reported
@RogersHelps internet is out at L5G 0A3 - 1 Hurontario - Mississauga - are you working on a fix?
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Patrick Chan (陳偉雄)
(@chanpatr) reported
@RogersHelps If their is a service outage, why don't you send out a notification? Alternatively, Rogers can also post an outage notification on their website. Either way, this saves clients from contact Rogers which can be time consuming.
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banana Appleton
(@appleton_banana) reported
@RogersHelps internet suddenly down for more than 30.minutes now (not nightly update then I guess) L1G6R2 Can you confirm? Noone is answering fb message and I don't feel like waiting 24 hrs for help thx
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Jesse Toninger
(@jtoninger) reported
@RogersHelps outage I'm my neighbourhood in central Ajax apparently affecting the entire area. Any eta on a fix?
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Jason Fisher
(@jasonfi64727358) reported
@GeoffreyMBCrowe @RogersHelps What kind of retard doesn’t know where his modem
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Jesse Toninger
(@jtoninger) reported
@RogersHelps I was sent an email this morning saying my internet issues were resolved. But they are not. There is also so outage listed on your outage monitoring site. Are people still working on those or not? Be straight with people.
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Sarah
(@sarahwarrengill) reported
from
Torbay, Newfoundland and Labrador
@RogersHelps another internet outage. Seems there’s one every week. #rogersoutage
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Coach
(@AAWest7) reported
@RogersHelps overpromising and underdelivering.. my first month with your service just found that your sales team promise unrealistic stuff just to close a sale.
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Giulio Cescato
(@GiulioCescato) reported
@RogersHelps hi, is there an outage in parkdale at the moment? My in-laws land line is not going through. Cell service is fine.
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Jillian Woudenberg
(@oheyitsjill_) reported
@RogersHelps I will not pay for another phone to be sent out just to end up not getting my money back for the phone I already paid for and NEVER received! Shady!!!! Won’t be getting no more of my money. Sick of this ****
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Daniel Kawasaki
(@danielkawasaki) reported
Hi, @RogersHelps, I called 855 201-9547 to cancel internet and it's been over an hour on hold. Seriously?
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Justin Thomas
(@Justin_from_TO) reported
@Rogers @PatForanCTVNews DO NOT SIGN UP FOR ROGERS INTERNET!! So I am a long time Rogers wireless customer (15+ years). I just added home internet and ignite TV to my services. I'm supposed to be charged $95 a month and I'm also supposed to get a one time credit of $100.
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Demuir
(@djdemuir) reported
@RogersHelps Technician came. Much thorough than the last… let’s hope this works, but I’m not paying for this month’s service. I’ll follow-up in DM
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Jillian Woudenberg
(@oheyitsjill_) reported
@RogersHelps I will not pay for another phone to be sent out just to end up not getting my money back for the phone I already paid for and NEVER received! Shady!!!! Won’t be getting no more of my money. Sick of this sick.
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Jesse Toninger
(@jtoninger) reported
@RogersHelps *no outage
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DangerGirl
(@DangerGirl6) reported
@RogersHelps internet/phone down Avoca /St Clair Any update?
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Ian Nonchalant
(@sir_nonchalant) reported
@RogersHelps internet service has been down for over an hour in Aurora
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Birdieball
(@birdieball1) reported
@Rogers I haven’t been able to access my emails on outlook for over 2 weeks…frequent calls to tech support …no solution. We need a fix soon!
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Hello World 🦃
(@erobillard) reported
Anyone on @Rogers device care? Cancel it. After a cracked screen and case, when the battery began to fail I called them for the promised replacement. But they will only repair, if I pay another $129. For ~$100 in parts. After paying $16/mo since 2019. FU @RogersHelps #whatascam
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Patrick Chan (陳偉雄)
(@chanpatr) reported
@RogersHelps If there is a service outage, why doesn't Rogers send out a notification? Alternatively, Rogers can also post an outage notification on their website. Either way, this saves clients from contacting Rogers which can be time consuming.
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Meaghan M
(@m4middle) reported
from
Lakeshore Village, Ontario
@RogersHelps my #iphone won’t send a text message to an Android. @AppleSupport thinks it could be a carrier issue. Help! Please. Anyone having these issues?
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James 🌻. GIFford 😷💉💉💉💉 @GiffordJames@mas.to
(@GiffordJames) reported
Hi @Rogers & @RogersHelps. Quick question I couldn't resolve because no one on your end could find information for me. Why was I charged for an account that wasn't opened? Why can't you refund the charges made to my credit card for which you've never billed me?
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𝓐𝓷𝓲𝓽𝓪
(@AReynolds09) reported
@RogersHelps lost internet service little while back, called Tech support . Seems there is a problem in our area, no ETA given. Can you advise on when it will be restored ? #MississaugaErinMills #nothappy
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Eric
(@Ejopulp) reported
@Rogers I absolutely regret doing business with you... The worst Internet Provider.
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Joanne Cam-Baker
(@jcameronbaker) reported
@Rogers …. Another evening of services down….looking at the tracker this is happening every 3 weeks. Not Canada’s most reliable service … and no compensation to customers.
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Benjamin Ferguson
(@ballisticpantz) reported
@Rogers @RogersHelps WHAT is with all the reindeer games Rogers?? Billing issue had me on 📞 for 71 minutes ending with a 'supervisor' who couldn't confirm either way whether a $50 + tax mistakes was going to be refunded. Rep today took <15min to waive that charge. 🤨
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Shailesh Tawde
(@tawde_shailesh) reported
@RogersHelps Internet and TV down in Mississauga ON. Any ETA??
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parker Geoffrey
(@ParkerGeoffrey) reported
imagine my shock that @rogers hasn’t responded to my issue nor done anything about. i’ll just my my phone balance and they can handle the phone credit they owe me. it’s fine, my credit’s in the crapper, anyway.
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The Fallen Djinn
(@FallenDjinn) reported
@RogersHelps When is the Rewards Redemption for Rogers Bank Master Card going to be fixed? It's been down for over a day.