Rogers Outage Report
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 10: Problems at Rogers
Rogers is having issues since 10:00 AM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (59%)
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TV (13%)
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Wi-fi (11%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Vancouver, Courtenay, Stoney Creek, Guelph, Edmonton, Calgary, Nanaimo, Mississauga, Victoria, Cambridge, Sooke, Montréal, Quispamsis and London.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Surrey |
Phone | |
| Toronto |
Wi-fi | |
| Vancouver |
||
| Toronto |
||
| Courtenay |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Marc Asgeirson
(@Asgeirson) reported
@RogersHelps Ok. Did all that. Same issue. No change
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brett
(@brettjjohnn) reported
@RogersHelps Next call is to cancel. Idc if Bell is trash too, atleast ill feel better not wasting my money on you guys
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Dee101ca
(@dee101ca) reported
@anunsafespace @RogersHelps Roger's is just as bad as the 407 ..good luck
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Kathryn Petersen
(@PetersenKathryn) reported
@Rogers It would be great customer service if you could text customers when there's a local outage, and tell them what's happened. Saying it'll be fixed soon doesn't fly after 12 hours. Being open and honest works wonders.
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Ana
(@core_conundrum) reported
@RogersHelps Love this but Rochelle is getting unplugged tomorrow. She's gonna be your problem soon.
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Shaniqua Jones
(@ShaniquaJones75) reported
@Rogers Imagine how much performance this phone would have on a network that doesn't have massive Canada wide outages 🤔
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Mark Orlan
(@MarkOrlan) reported
from
Toronto, Ontario
@RogersHelps @brettjjohnn Same issues we keep having with @Rogers. Internet has been down so many times over the past week, I sound like a broken record. Sadly, when you’re a monopoly your customers are taken for granted; even your most loyal ones.
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Jerry Joseph
(@jerrymjoseph) reported
2/2 @RogersHelps Irony is that I wanted to save someone else' time by reschedule an appointment or got mine wasted. I am a prospective customer and now seriously reconsidering my options. Overreacting? Maybe. But if this is a taste of what I am going to get in future, NO THANKS!
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brett
(@brettjjohnn) reported
@RogersHelps Why, so you can tell me yo reset my router again? Yeah, that worked so well the last 75 times ive called. How about you guys support canadians who live outside the GTA.
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toddamus
(@toddamus) reported
Another #Sunday night, another @RogersHelps #outage in #portcredit Please don’t message my apologies and to DM you. I don’t have the time to waste explaining my issue, only to be ignored or unresolved.
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scott kosman™
(@humantorch) reported
The idea of @RogersHelps sending out an NPS survey is ******* madness. My dudes, you're a monopoly in the country with the worst internet and mobile prices on the planet and you put us all in a cone of silence for three days this summer. What kind of answers do you expect?
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Tisha K
(@TishaK17) reported
@RogersHelps is there any outage going on ?
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NoMoreWine
(@StrikeRicher) reported
@RogersHelps internet is down in Brampton for the past 5 hours. Any update?
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Frank van Nie
(@FrankvanNie) reported
I sure hate the Canadian mobility market. Every provider sucks. @rogers @bell @telus
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Neena Gill
(@neenakill) reported
@RogersHelps. Would be nice if for the last 40 hours tv and internet wasn’t lagging and extremely slow. your site mentions no outage when clearly there are tons of people contacting you for the same issues. Im in north Brampton. when will it be fixed. Been over a day
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Trini0ne
(@trini0ne) reported
@SkapeGote @Rogers Did you ever get a response back? We have been down since yesterday.
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K Wright 🇨🇦
(@NascarWeeWee) reported
@anunsafespace @RogersHelps Good luck... they screwed me that way too... I'm lookin' around. @rogers tells you one thing, then does another. Tells me my bill will be the same, then it's not!! So damn frustrated with this 💩
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Kathryn Petersen
(@PetersenKathryn) reported
@RogersHelps Doesn't work when it takes you to a bot that says no outage and your area has been down for over 12 hours. And my email is up to date, but nothing has been received saying there's a problem.
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Sue
(@SusanM19) reported
@RogersHelps internet is down in Brampton L6R area What is going on?
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Ana
(@core_conundrum) reported
That awkward moment when you call @Rogers to cancel your Internet plan and for the next two weeks your Internet suddenly becomes agonisingly slow
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Doug Hamments
(@DougHamments) reported
@RogersHelps Your CEO comes on tv saying he's spending over a billion to upgrade services in Canada. You can't even keep my internet up 24 hours a day. Your company sucks and It's time for more US competition here in Canada.
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W!ll Gourley
(@WillGourley) reported
The irony of completing a @Rogers customer satisfaction survey only to have less than satisfactory signal and service immediately afterwards is neither lost on me nor appreciated.
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𝐻𝑒𝓇𝑀𝓊𝓈𝒾𝓃𝑔𝓈 💬
(@flutterpolitely) reported
Is @Rogers internet unstable for anyone else tonight? I just logged on to watch some You Tube videos and I seem to loss connectivity and then it plays again. It’s very static connectivity. It drops and comes back on every few seconds. What’s going on?
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Stephanie
(@Maturin19) reported
@RogersHelps @brettjjohnn Can I ask generally where you live? Mine is absolutely horrible this morning also. I’ve already had to reset the modem twice. I’m in NB.
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Jasjeet
(@jasjeet00007) reported
@RogersHelps @leela_blaze Yes there is an outage still, now current ETA they said 9.41 am last night they said 3.52am!
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Sue
(@SusanM19) reported
@RogersHelps @TishaK17 Any update on when this will be fixed. We have not had service since 7 pm yesterday
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Stephanie
(@Maturin19) reported
@RogersHelps People don’t have the time or patience to contact you & fill out your security form, etc etc over & over again for problems with a product they’re paying a lot of money for. It should be consistent & reliable. My neighbor just switched to Starlink & I’m ready to follow her lead.
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K Wright 🇨🇦
(@NascarWeeWee) reported
@domenicpaolucci @Rogers Their service mission is garbage. Called last month about promotions running out,was told my bill would be the same. Got the bill, $55 more, they tell me my cell wasn't included THAT'S part of my bill. Now they will do nothing,that's my bill. #CustomerService sucks. Lookin around
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Peter Kofman
(@pkofman) reported
careful ordering smart home monitoring outside of the city ( collingwood ) no support, no tech, no cust. service and they just dont care. wasted 9 hrs and $500.00 waiting ,total incompetence and they just can't support what they sell @RogersBiz disgusted!unresolved! @Rogers
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Grosporina
(@Grosporina12) reported
@RogersHelps fix your DNS. I had to manually switch my router to the Google DNS servers to connect to some web sites since 2 days ago.