Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (15%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Duncan, Oshawa, Vancouver, Toronto, Brampton, Anmore, Saint John, Toronto county, Scarborough, London, Mississauga, Calgary, Victoria, Kitchener, and Brantford.
| City | Problem Type | Report Time |
|---|---|---|
 Duncan
|
TV | 1 hour ago |
|
Oshawa
|
TV | 2 hours ago |
|
Vancouver
|
TV | 3 hours ago |
|
Toronto
|
Internet | 3 hours ago |
|
Brampton
|
Total Blackout | 4 hours ago |
|
Toronto
|
Total Blackout | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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IdontlikeJello (@JeremyTheJinx) reported@Rogers @AltimaTel any your techs please get this sorted!! I have 400-700 latency on my download I can barely use my internet. Altimenkeeps request a fix you keep rejecting it!! I need my internet can you please get it fixed!!!
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Uncle June (@Chessongrass1) reported@MapleLeafs @Rogers wtf is this…. Like seriously
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Toronto Susan (@TorontoSusan) reported@ShamirIdit @Rogers @Rogers is it time to cancel and move to a rational provider?
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Victoria Joss (@VictoriaJoss) reported@RogersHelps I haven’t used the tv remote for so long, I’m nervous attempting to find the audio settings. Not sure who to hire to help solve this.
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Ann (@Yvrscribe) reported@RogersHelps is there an outage in South vancouver?
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SIMPLY SINGH, HUMAN 🇨🇦🇵🇸 (@sarabjeetsj) reportedYes, they were finally able to resolve the issue. That’s said, @Rogers @RogersHelps need/s to seriously look inside, to address the intrinsic arrogance & the staffing issues if you all wish 2 really retain your customers! These gaps will surely move the customers away from u! Bye
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Merhawi Yohannes (@Merhawi200) reported@RogersHelps I’ve spent over 130 minutes on calls across 3 days and spoke to 6 different agents about a $460 charge I never used. No resolution, just getting transferred and hung up on. Can someone actually fix this?
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Howling at the Moon 🐺 (@Jane_Gillon) reported@Rogers I’m glad you understand but that doesn’t really help anything. I will be spending my time avoiding as many “smart” products as possible. There is a big difference between incentives and force. 95% of the people would never turn off the standby feature.
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Rachel Miller (@RachelMiller84) reported@RogersHelps Internet service has returned, I can only assume it was my phone as no one else seems to be having issues :) thanjs for the help!
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SandeepChigullapally (@S_Chigullapally) reported@RogersHelps Thanks, I was able to get help. Is this the new norm to get service ?
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Atul Prajapati (@Atul_Prajapati_) reported@Rogers Just received another email asking me to pay $834.86 now on top of $333. New customer with 700+ credit score and solid payment history, yet @Rogers & @Redwireless keep asking for unexpected down payments. Order showed $0 down, then $447.50, then $333, and now $834.86 more. This is extremely frustrating and feels misleading. Requesting urgent resolution. #Rogers #CustomerExperience #Canada
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Muzicgal (@muzicgal1) reported@Sportsnet @Rogers Blue Jays game won’t play on Sportsnet plus. Anyone else having issues?
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BLUEJAYSFAN (@JAYSFAN0424) reported@Rogers An hour and 45 minutes to speak with Customer service and still on hold is unacceptable, weekend or not!!!
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Jordan McIntosh 🇨🇦🇺🇦 (@bobpoh4) reported@RogersHelps Thanks, I can see the outage in the area, but doesn't seem to show an estimated time.
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Bonnie Lee (@stitchlady) reported@ToddHeintz @Rogers @BlueJays I had an issue right at the beginning of the game, in the first inning, my screen went black and my TV box restarted on its own. This has happened to me before and it’s on the 4K channel. Is this what happened to you?
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Jonathan Spivak (@jonsp01) reported@RogersHelps Rogers Xfinity Streaming App (RXSA) doesn't stream live TV nor plays back saved programs from the cloud PVR on Android 16 (cell phone & tablet). My old S8 phone running Android 9 has no problems with the RXSA. This problem was fixed, now it's an issue again?
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Jonathan Spivak (@jonsp01) reported@RogersHelps Once again Rogers Xfinity Streaming App (RXSA) doesn't play live TV nor plays back saved programs from the cloud PVR on Android 16 devices (cell & tablet). I have no problems with RXSA on my old S8 cell phone running Android 9. The issue was fixed now it's a problem?
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CircularLogic (@CircularLogic89) reported@Amildeeba @RogersHelps If you got call then either airplane mode not working properly or Wifi-calling. The call connected so there would be charges.
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travisrenney (@travisrenney) reported@RogersHelps @MannySforza If customer support is important to Rogers they would have more support personnel and lower wait times for customers. Do better Rogers.
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Atul Prajapati (@Atul_Prajapati_) reported@RogersHelps Several attempts have been made and It’s been back and forth a lot. Already paid $480 appx in the name of Rogers as they asked but now asking another $333 in a separate email. It’s just a poor customer service with lack of transparency in the process and looks like a classic scam pattern when they keep asking to pay and pay. I entered in a good faith paying month to month basis and that was processed as well. But, it’s been a week they keep asking more and more even though I have a good credit history.
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Howling at the Moon 🐺 (@Jane_Gillon) reported@Rogers I would think the Accessibility Canada Act would supersede the Energy Efficiency Act. I will be contacting my MP. I will never purchase @Rogers for my own home for sure!
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shawna (@shawnasativa) reported@RogersHelps i also don’t understand why it takes me literal hours on hold (on the phone or online, doesn’t matter) to get a human representative, yet i get a reply on twitter within minutes? just cancel it for me here!
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Christine Grimshaw (@ChrissyGrim) reported@RogersHelps I am having a horrible time getting any kind of customer service. Anytime I call I’m on hold forever or if I try and chat I’m usually start at 99 and I don’t have that kind of time.. I was supposed to get a $200 credit and it never appeared and I’m pissed
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shawna (@shawnasativa) reported@RogersHelps can you explain to me why in the world you would take away that very convenient option? why should i have to wait on hold for hours to simply cancel a channel? ffs, it’s such a simple task i should be able to do it right here through you.
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MO (@mkmaster0003) reported@Rogers @RogersHelps Im very disappointed here with your service my home wifi had been down for 2 days and called for help and still not working a technician came change few wires and said it was a back end problem why am I paying bill if im not getting my service working
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Swapnil Ghaywat (@CanadianSwaps) reported@Rogers such a bad service and worst wait time to get connected with customer service. Specially in Oakville, Ontario area. #Ontario #Oakville #GTA
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ward wilson (@DJWardWilson) reported@RogersHelps what do you think “grandfathered” means? my TV package - as expensive as it already is - would cost even more if I had to get all the same channels with a combination of your current packages THIS IS HOW YOU REWARD A 27 YEAR SHAW CUSTOMER? BY ENDLESSLY GOUGING THEM???? 😡😡😡
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Engineer_Trader (@Engineertrad) reported@RogersHelps You scammers not restoring service even not allowing me to cancel my service with you guys without penalty I am really frustrated
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🎗️Underappreciated Taxpayer (@TrappedCnsrvtve) reportedThe worst part of dealing with a @Rogers TV or internet FAILURE is being forced to listen to their obnoxious hold music. I swear they intentionally add static to piss you off so you'll hang up. What a high quality operation you're running there @Rogers 🙄🤯
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Ann (@Yvrscribe) reported@RogersHelps my elderly mother's landline doesn't work nor does her TV. Her phone is literally her lifeline. We called and said a technician would come by Tuesday. This is not acceptable. Please help us.