Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Ottawa, Toronto, Dieppe, Mississauga, Edmonton, Victoria, Montréal, Vancouver, Duncan, Richmond Hill, Shawnigan Lake, Airdrie, Calgary, Kitchener, and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa
|
Internet | 31 minutes ago |
|
Toronto
|
50 minutes ago | |
|
Dieppe
|
TV | 2 hours ago |
|
Mississauga
|
Internet | 4 hours ago |
|
Edmonton
|
Internet | 5 hours ago |
|
Toronto
|
Total Blackout | 6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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dineshjagasia (@dineshjagasia1) reported@RogersHelps This does not help at all. I called the Technical Support Team and while speaking to the agent, the call got disconnected mid-way. No call back received. I have called back again and am on hold again for god knows how long.
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Shannon Boschy: Candidate for School Trustee OCDSB (@ShannonBDouglas) reported@georganneb @Rogers Oh, but when you’re no longer a customer they will call you endlessly with offers, sometimes I’ll get three calls in a hour. @rogers ignores CASL laws and refuses to take me off their unsolicited phone call lists. No matter how many times I ask to be taken off their list, they keep calling. If you ask to speak with a supervisor, their telemarketers, like Peter from Mumbai, just hang up.
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Toronto Guy (@doubledouble416) reported@RogersHelps Was able to reach out to them; their/your offer is higher than what Bell gave me (and you don't offer/allow hime phone service; if I don't take the full package, including tv; which i don't need)
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nacef karim (@nacef_karim) reportedWaited 2hours 08 minutes to get help for @Rogers, no answer and the call was disconnected. Wouaw, no words to describe the experience!!!!!!!!
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@HolyDegenerate (@RandySaretzky) reported@RogersHelps how am I suppose to get service? I’m in Thailand on hold for 2 hours and hung up, I canceled a cell line. They are still billing me and they require to call but hold for 2 hours and then hang up? THE WORST CUSTOMER SERVICE ON THE PLANET 🌎
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Brian (@Briancobalt) reported@RogersHelps The tutorial you have online says that I should be able to do it without visiting a store. Old phone won't respond to to one... eSIMs are convenient at first but this is garbage trying to change to a new phone.
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🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reportedOn hold again with @Rogers as the issue is still not resolved. 18 minutes so far.
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Happyinretirement (@Happyinret69930) reported@RogersHelps sat on hold for Shaw direct service for well over an hour and call dropped. Am now on another long hold. Can you help me over messages?
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Thoughts When I'm High (@highafagain) reported@Rogers your customer service is BS. I have been trying to call for weeks now for something your FAQs and AI can't help with, yet everytime you're experiencing "extremely high call volume" and hang up on me. If you're that busy why don't you HIRE MORE PEOPLE!!!!
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gLoRiA sChWaRtZ (@SchwartzTime) reported@georganneb @Rogers Our old home alarm stopped working. We wanted Rogers to quote us a price for a new alarm system and monthly service fee for new system. Took weeks of calls with different people at Rogers. They don’t know what they are doing. Finally got it done.
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Jasmine Jeane Hawley 🇨🇦 (@jasminejhawley) reportedFor a "communications" company you are very bad at communications.I need to have my services moved to a new address.I have called 12 times this week and can't get through.I can't contact anyone through the web site and when I called the closest store he was very rude. @Rogers
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@HolyDegenerate (@RandySaretzky) reported@Rogers I am absolutely fed up with this bullshit! 1000 dollar bill I need support now!
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Cristina Aiello (@caiello2) reported@RogersHelps Do you have any idea how long the wait time is for customer service or technical assistance. Hire more staff and train them fully.
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@HolyDegenerate (@RandySaretzky) reported@RogersHelps I cancel a phone from my ex wife, and you’re still charging me. Absolutely horrendous
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CanadaSam53 (@canadasam53) reportedHey @RogersHelps why can’t I get home security technical support? I keep getting general tech support or wireless and I’ve been waiting over 90 minutes! Is there a direct line I can call?
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AJ Quann (@ajquann2003) reported@RogersHelps I have been back and forth with customer support for weeks over this. Can someone explain why new customers with the Ultimate TV and Internet (2.5 Gbps) with StreamSaver get WiFi 7 included, but despite me having this plan, I cannot? I am on fibre fyi.
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Toronto Guy (@doubledouble416) reported@RogersHelps Was able to reach out to them; their/your offer is higher than what Bell gave me (and you don't offer/allow home phone service; if I don't take the full package, including tv; which i don't need/want)
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Kevin (@kevcpm) reported@RogersHelps As anticipated. No call back. I’ve had success through this channel - how can you help me?
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Darren Gudmundson (@BrianOakely) reported@PabloEsHOEbar @RogersHelps @Rogers They came out about three years ago, climbed to pole, said, "yep, that needs to be replaced". of course, they never did. More than 20 drops a day and slower than dial-up at times. When I was finally able to cancel on August 3rd, the same day they sent me a Revenge Bill of $250
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Medeiros M (@Medeiro34452245) reported@RogersHelps And you expect me to pay for tv service which I don't have, I only have internet and phone currently
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Vale Sol (@ValeSolS) reported@RogersHelps so difficult to reach help through all your channels! Chat has a wait of 100 ahead of me, I’ve been waiting on the *611 for almost an hour without any detail of how much I will have to wait and you don’t answer your DMs. Service was so good years ago!! Garbage now
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Strouder (@strouder1974) reportedHet @Rogers your telephone AI is garbage, completely useless. Put real people back on the other end so actual help can be given! AI is not the way!
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🅱️azazy🎷🦆 (@senseibuyang) reported@Rogers genuinely embarrassing how horrible your support is, how are you guys a multi billion dollar company and having problems like this it , i am genuinely mind blown
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fd (@7435078622887f) reportedNot a single Canadian on the @BlueJays send the ******** back to the United Stupid of America and turn the @Rogers center into a dog park and let them **** in it just like the players do.
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GoodMorning 💋♥️✨❌⭕️💫👠 (@LJW61) reported@RogersHelps Rogers has the WORST business practice ever. Please pass that along to your Executive Office.
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@HolyDegenerate (@RandySaretzky) reported@RogersHelps @outnaboutlizzoc I’m on hold to cancel EVERYTHING. On hold yesterday for 2 hours. Iv had it with the horrible customer service and over charging
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_.damien5 (@damienvermande5) reported@RogersHelps can someone please address these issues? I need wifi asap and I’ve had an outage since this morning with no help at all?
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KIRO Service Consultation (@ampharan) reported@RogersHelps we closed our account in October 2025, finally got our refund then you decide to bill us for roaming. What is your problem?
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Daisy E. Birch (@DaisyBirch59) reportedSo I was part of internet outage that affected parts of Ottawa. @Rogers claimed the outage was due to vandalism. I called the Rogers 800 number and was greeted by an AI chatbot. Rogers has laid off 900-1000 employees and are now using AI. Not cool.
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XY, XX, Its Science 🇨🇦🇯🇲 (@9Livez1122) reported@Rogers sucks. Good job @TELUS @TempoBasketball