Rogers service status: outage reports and connection issues
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Oshawa, London, Calgary, Ottawa, Vancouver, Scarborough, Duncan, Cambridge, Regina, Lethbridge, Halifax, Red Deer, Mississauga, and Markham.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 22 minutes ago |
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TV | 51 minutes ago |
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Wi-fi | 58 minutes ago |
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Internet | 6 hours ago |
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Total Blackout | 20 hours ago |
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Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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etaimz 🇨🇦 (@etaimz) reported@Rogers just severely nerfed its rewards program. If you were a loyal customer and accumulated $1,500 in rewards, they are now worth $1,000. This must be some kind of a record. Is @Rogers going to make it right with its most loyal customers?
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Florence (@anoethertheorem) reported@JayGenXer @Rogers Cancel it all and go with Starlink
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Dixit Arora (@dixitarora01) reported@RogersHelps hey rogers, Why is my wifi not working and I am on a hold for last 2 hours with you guys???????????😡😡😡😡
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Robert Jones (@robert12jones) reported@LeafsLose1967 @Sportsnet @Rogers I know the criminals increased the price from 24.99 to 29.99 per month as well. An absolute rip off based on the garbage on the field.
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Terry Ostashek (@TOstashek) reportedDealing with @ROGERS is definitely an exercise in frustration! For a company that relies on it's customers in order to survive, @ROGERS seems ok living on life support!
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TN (@TeeSeeNieuwp) reported@JayGenXer @Rogers Customer service doesnt exist anymore.
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brokencool (@brokencool) reported@RogersHelps So there is an issue?
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Rita (@ritasummerstar) reported@RogersHelps you just disconnect calls now and tell customers to call back later? What ******** kind of customer service is that?
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JMB (@jmb_photography) reportedHow does @Rogers thank a person for being a customer of 20+ years? They tell them that in order to upgrade their phone and add it to their contract, they have to pay double the amount for their plan. “Cheaper” plans don’t allow for phone upgrades. Do better, Rogers. Such a joke
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Bianca 🟦⬜️🟥 (@Bbyonic_) reportedTwo days of calling and your system just hangs up because of “too many calls.” That’s not customer service. I need answers. Fix this! @Rogers @RogersHelps
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Crash Davis (@CrashDa46551883) reported@JayGenXer @Rogers Try live chat. I think you get a person that can actually communicate in English. Most allow you to print out the entire chat at the end & you can yell at your screen if they say something stupid without worry. Only way I do it now. Faster too.
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Lindsay I.R Wiebe (@LindsayWiebeRD) reportedShaw/Rogers never responded to lowering my bill and I’ve even tried chat and calling multiple times in the past. I am in the process of filing a CRTC complaint. @RogersHelps @ShawInfo
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Sir Ahole🇨🇦🇮🇪🏴🏴 (@aarsenault72) reported@JayGenXer @Rogers Teksavvy has hreat customer service, but almost never need to call em. Maybe once in almost 2 decades. Had Teksavvy for maybe 12 or 14 years, then had to switch back to Bell for fibre ( before Bell was forced to share infrastructure), because Teksavvy was being crushed with slower speeds. I despise Bell. Their customer service is even worse then Rogers. I switched to Rogers cable high-speed because I just couldn't take Bell anymore. Rogers sucked as well. Finally, Teksavvy secured a high speed Fibre network a few years ago and I switched back.
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DavidKoroma.eth (@D_A_Koroma) reportedSo, @Rogers has just given up on human customer service?… This AI hellscape is so frustrating…
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Chris Arnold (@ChrisArnold33) reported@RogersHelps your outage detector says there is none in my area (Kitchener, ON), but we’re very much without internet. Need to do work here and cannot.
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Brian (@basherjam) reported.@RogersHelps amazing that your contact centre just says “too busy, call back another time”. What kind of service is that?
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Landon Creasy (@landoncreasy) reported@Rogers @RogersHelps you remain the impossible company to contact for help, which is odd for a communications company. I need some actual help as you have misplaced a phone I returned. Please contact me.
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Sanwin (@sanwins) reported@JayGenXer @BrendaShawPEng @Rogers They really suck even if online chat support has a 90 minute wait time.
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Nelson (@ZeroDeckard) reported@JayGenXer @Rogers Horrible service.
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🥢⟭⟬ Into the ☀️ (@HOT7forever) reportedI just noticed they increased all my phone lines by $5 so they could invest in providing better service. @Rogers charging ppl more when your service continues to get worse is just ridiculous.
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FARHANA (@Farhana27610134) reported@Zeuxis00 @Rogers Good job keep at them. You pay for a service they should charge you according!
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JayGen 𝕏 er🇨🇦 (@JayGenXer) reported@DanMac2014 @Rogers They have the monopoly.. zero customer service and zerofks
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Mark Burdon (@mark_burdon) reported@RogersHelps my spouse was scammed by someone that had her account info, and she was convinced to order a phone and hand it over to a fraudster claiming to represent Rogers. Her existing device was black listed/blocked instead of the stolen device. Can't get help.
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Richard Miller (@Millergram33) reported@RogersHelps The problem is that you don’t offer support anymore, you are NOT the same company anymore
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Yogen Paudel (@StheetPragya) reported@RogersHelps trying to connect with your virtual asistant; anna. Its a very bad AI. I just want address change, it is costing me over a day.
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ज्वलंत (@JwalantSoneji) reported@Rogers Hung up the phone at 2hrs wait #terrible
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Clint (@clintculture) reported@Rogers is refusing to help clear up fraudulent accounts it created by misusing my private info. #RogersFraud
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Grant D (@pyeinburnaby) reported@HockeyPatrol **** @Sportsnet and @Rogers
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Trawets Namknom (@TheBareAssLodge) reported@JayGenXer @Rogers Absolutely garbage service
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Dwayne Mack (@xx_Dwayne_Mack) reported@Rogers you guys should be sued and butt ****** into oblivion for how **** your ******* internet services are you greedy *****