Rogers Outage Report
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
-
Internet (58%)
-
TV (14%)
-
Wi-fi (12%)
-
Total Blackout (7%)
-
Phone (5%)
-
E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Edmonton, North Vancouver, Ottawa, Montréal, Bowen Island, Nanaimo, Newmarket, Pickering, St. Jacobs, Cambridge, Whitby, Fredericton, Nepean and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Edmonton |
Wi-fi | |
| North Vancouver |
Internet | |
| Ottawa |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Ptyredcanuck
(@ptyredcanuck) reported
@RogersHelps Again, it is a universal issue, it's not the internet, it's not a specific device, it's not a specific household, it's only the new sportsnet now app launched in early October, so the question remains: are you working on a fix? It's been almost 2 months now
-
Shitij Malhotra
(@Rickymalhotra1m) reported
@RogersHelps Yup its poor experince just because your customer service people dont pay attention to details or just dont want may be they are judged and paid bonus on amount of money they can sequeez from customer by providing incomplete information
-
Jubylicious
(@Jubylicious_) reported
Anyone else in Toronto experiencing @Rogers internet issues. I’ve lost connection and been down for 30 mins now. So much for working from home. Wtf?!?!
-
Shanne Marie
(@shannemarie) reported
@WhiteLightKing @TELUS I wish I could get the same thing from @RogersHelps for my cell phone service!!
-
B.Salami
(@vault_13) reported
@Forts2 @Rogers @RogersHelps you and I have to pay for the Rogers CEO court battle. if only the government would allow competition maybe we wouldn’t have this problem
-
S.McClelland
(@srhmcclllnd) reported
@RogersHelps hello my wifi is not working again
-
Shitij Malhotra
(@Rickymalhotra1m) reported
@RogersHelps How difficult it was to be explained by your facebook customer service person and libe chat agent . I guess your company doesnt listen till somebody post things on twitter
-
Ptyredcanuck
(@ptyredcanuck) reported
@RogersHelps Hi @RogersHelps , it's been more than a week: have the "stability updates" been released? I ask because the issues have not been fixed yet. Constant buffering, not staying at 60fps, stuttering etc.
-
Aslan Abdurahmanov 🎗️
(@packetintransit) reported
@RogersHelps does not support WiFi calling on Google Pixel 6 Pro! Ridiculous!
-
Akhil Nair
(@AkhilNa80551747) reported
@RogersHelps Billing issues for the fifth month straight. Too many inconsistencies, reported 5 times already nothing is being done. Management office is still confused. I’m still being charged double. ***** business tactics by Rogers.
-
Didi Miesen
(@DidiMiesen) reported
@Rogers Will never, ever use Rogers ever again. The rip off - worst customer service company in the country!
-
Sumair
(@Sumaira43839218) reported
@RogersHelps Your teams needs to be trained well. First my account in cancceled by you then your customer care person was extremely rude and yelling. We call in to ask questions cus we dont know and this guys was screaming, another worse expereince. His name is kumayal from Kichener...
-
M
(@RedEdison) reported
Tell me I should get the equipment soon. Well, it's Monday, that chat was last week. Still no equipment, but never fail, the threatening email is right on schedule. You realize @Rogers that pestering me isn't free. I expect some solid discounts after this. Good God.
-
Phil Kane
(@philistweeting) reported
from
Vaughan, Ontario
Have you been to a @Rogers store lately? Before entering I had to scan QR code for my turn to enter, show ID, and was then asked to pull down my mask and look at the camera. WTF? I also wasn’t allowed to open the door on my own. All of this to return a modem.
-
David Guy
(@DavidGuy_CAN) reported
@KellyAnneR_ @Rogers Break the cord. Go 100% streaming. We did and have never looked back. And you’ll save money.
-
Lauralee Proudfoot
(@flitting) reported
@RogersHelps I should NEVER have even bothered to talk to Rogers about my business needs - too many clueless people. Oh sure, no problem. HA! Nothing BUT problems!
-
Ash
(@Abasshhhh) reported
@RogersHelps your customer service team is horrible and literally no help at all.
-
Soju Strutz
(@LwezSoju) reported
@ThatEricAlper @Rogers @SamsungCanada Yes PLEASE..my Note5 is so broken so full so gr8!!!
-
Bbc
(@Caronbbc) reported
@Rogers Mailed 8 page letter to Rogers this am providing proof that a $344.00 charge was bogus. Should NOT have come to this. Due to pre-authorized payment, they just helped themselves to my $$. Am now “former” customer (since early 1980’s). Not expecting better from Bell.
-
Social Media Guru 365™️
(@SMG365LLC) reported
from
Calgary, Alberta
@Rogers Please cancel the overage charge when I called Canadian insurance that was A us line it was very weird and I immediately hung up. Thank you! I am being careful!!! @IntactInsurance
-
Joe Pelley
(@JoePelley) reported
@RogersHelps Down at 645 Commissioners Road East there is no data... Only text and phone calls work. When you call someone it goes up to 4G and you can use data (open apps, use Google, Facebook etc), but when you hang up it goes back down to LTE and you can't use any data.
-
TruDat
(@TruDatyoyo) reported
@RogersHelps GTA wide home internet problems have been going on for 1.5 days + ---- are all effected getting compensated. Work is at a halt and I don't see any mention from yall???
-
Akhil Nair
(@AkhilNa80551747) reported
@RogersBiz Billing issues for the four straight month. Bills are double after 12 months. Management office is providing a new answer every-time. Too many inconsistencies. No contract copy provided, unethical business practices.
-
Cheyenne Little
(@LittleDancemum) reported
@RogersHelps when will Roger's get its **** together? Internet down or slow for over 14 hours at least. No public announcement, not even going to try to get through on the phone. I have work to do, as do neighbours. Come on!!
-
Marie-Agnes Pilon 🇨🇦
(@magnesp) reported
@RogersHelps @culljenkins If you were trully sorry you would fix your customer service issue by hiring the right amount of people
-
Sumair
(@Sumaira43839218) reported
@RogersHelps asked him for full name and id he denied to give that to me. So this is the retention daprtment or customer relations department. wow. Have been with rogers for past 10 years. Guess time to move on. other then wrong charges now cutomers are disrespected.
-
TerriLynn CullJenkins
(@culljenkins) reported
@KellyAnneR_ @Rogers Spent a total of 12 hours on hold in 4 days last Saturday to Tuesday. Plus about 3 hours actually chatting trying to resolve an issue with our service. It’s a good thing I have patience…it’s finally resolved!!
-
Chris Fortner
(@Forts2) reported
Totally disgusted with @Rogers @RogersHelps . Have been a customer for over 20 years spending thousands of $$ with them only to be ****** around. Not anymore! Service cancellation submitted...
-
Gerri
(@gerrik77) reported
@KellyAnneR_ @Rogers Totally agree! Customer service is so bad ; it takes so long to get to talk to someone even for a simple thing like change an install appointment! Not only Rogers, but Insurance snd phone company too. Really miss that local service of the past.
-
Hockey Fan Dave
(@stickNblades) reported
@Rogers That’s funny, someone in my family was supposed to get a $300 credit when she signed on. Never got it and apparently, never will. None of us will be customers ever again