Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Calgary, Hamilton, Oshawa, Surrey, Saint-Hyacinthe, Burnaby, Montréal, Saskatoon, Newmarket, Vancouver, Brampton, Guelph, Scarborough, and Summerland.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
TV | 18 minutes ago |
|
Toronto
|
Internet | 2 hours ago |
|
Calgary
|
Internet | 3 hours ago |
|
Hamilton
|
Internet | 3 hours ago |
|
Oshawa
|
TV | 4 hours ago |
|
Toronto
|
Wi-fi | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Beck (@MoneyandBeck) reported@RogersHelps is there any issues involving poor audio quality right now.?When I switch over to apps available (ie. YouTube/ Prime/ Netflix) the sound quality is awful
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Jay (@jjfromthebl0ck) reported@RogersHelps C213408415 How much longer until internet service is restored in my area
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Jeremy Tsoi (@ChopperTsoi) reported@Rogers I've been on hold for 2 hours waiting for tech support. You are a communications company that seems to think your customers time has zero value. Not even a simple callback option that even banks have. We pay some of the highest rates in the world, but this is what we get
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SLICK.skr🐡 (@SLICKBLOWFISH) reported@RogersHelps Go **** yourself scammer I’m gonna get you fined
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Dave Turnbull (@TurnbullDave) reported@RogersHelps That’s the problem, outage was never listed on your website even though my app said there was an outage in my area. You guys need to do a better job of communicating - can’t direct people to a website that doesn’t offer any insight.
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Zesty Italian (@twoopmasta) reported@vladdystepdaddy @Sportsnet Thank god I’m not the only one experiencing this, literally been happening FOR MONTHS you’d think the way @Rogers is gouging people for these services they’d fix an issue like game having no sound. Genuinely pathetic excuse of a company.
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Chiranjeevi Nagiredd (@chirutweet) reportedVery disappointed with @Rogers experience. On May 1, I got 2 prepaid SIM lines from the Rogers Longueuil store and was charged $80 activation fee per line. Later, Rogers customer care confirmed I should receive a full refund and asked me to visit the store.
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Ranjan Soni (@_RanjanSoni) reported@aangelic491 @Rogers Nope. The only solution is to call them and go through the whole ordeal. They don't have a simple call back solution to prevent their customers from staying on hold (you cannot attend any other calls for hours if you are on hold) and then get 'disconnected' automatically.
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JB 🇨🇦 (@jenjbanks) reported@RogersHelps having issues with the Jays Winning inning whether lower case or upper case is used. My family is also having the same issue for the last two weeks. Doesn't seem isolated based on tweets I've seen. Can you please help. #jayswinninginning
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Vicky Mansour (@Vicky_Mansour) reported@dhewlett @Rogers This sounds like it should be something simple to fix but if they are having this much trouble it might be time to find an alternative provider! Hope you get it sorted for your mum asap!
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Dog Mom 🇨🇦☘️ (@buzz_because) reported@RogersHelps @faisal_ I waited an hour and a half on support and never did get an answer. Had to hang up because my phone’s battery was drained. Still have no resolution to my issue. You’re not the only one Faisal.
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Steph (@Stephy_72) reported@RogersHelps the amount of poor reps taking calls and lying with promos. Telling me the bill will be high and will balance the next month. It’s worth to payout the penalty and go to @Bell since they just came to my door!$85 internet & TV
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Thomas Keith 🇨🇦 (@1714tak) reported@RogersHelps @GauravBatish “Feels like customers don’t matter to them at all.” Feels like Gaurav is a bit of a nonexistent idiot-Bot.
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BWalker (@Bwalker9313) reported@RogersHelps any outages in Calgary right now? My modem has a solid red light. Internets not working
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sparkytor (@sparkytor) reported@RogersHelps We can’t connect cause the account is connected to a condo corp so we are in never never land. Queue just hit 62 minutes. We can’t put in the account number and since our phones aren’t with Rogers (thankfully) it doesn’t recognize number.
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Anna Bana (@anzalene91635) reported@RogersHelps is anyone else having trouble with mobile internet? Currently 24hrs without internet on my phone. Customer support said they will escalate the issue but no help as yet.
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Sanka Jayasundera (@Zenblime) reported@RogersHelps Its on both. I tried doing on the phone and through online and I am not getting feedback on either. I shouldn't be in a situation where a phone with 100% charge dies before I can connect with rogers. My issue is I got a new watch but its not connecting to the plan.
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reportedDoes anyone real even work at @RogersHelps @Rogers anymore? Guess what, I'm not paying my bill until you ******** FIX THE PROBLEM I've been dealing with for two months. If you don't want me showing up to your TO office, you'll get someone on the phone. 🤬
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🎃👻Failed Myers-Briggs 🇵🇸🇸🇩🐯 (@UghitsAnjali) reported@RogersHelps I have something die why you alway down when I need you bb!!
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David "Stargate Genius Leader" Hewlett (@dhewlett) reportedNot if you've got the wrong address as we've been trying to explain to your tech support...end day back on hold waiting for you, @Rogers!
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Carol (@zephryus47) reported@CTVdavidspence @Rogers Been there done that. Telus is just as bad
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Jonas (@milkmansomilky) reported@MapleLeafs @Rogers ‘Prairie boy mentality’ god damn it theyre taking chase reid
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps You don't actually but if you want to hear me in the ohine, its recorded. I have been calling you guys for 2mths now. Evening, weekend, middle of the day, morning, online, & twitter. No one answers for 45mins. I have NEVER had this problem before. Is everyone replaced with AI?
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Chiranjeevi Nagiredd (@chirutweet) reportedthe account notes, yet no one is taking ownership. Even my latest visit was not properly noted on the account Customers should not be sent back and forth between customer care and stores for something this simple. Looking for a resolution without unnecessary visits.@RogersHelps
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Chiranjeevi Nagiredd (@chirutweet) reported@RogersHelps Yes my account is set up now. I just have issues with my activation charges.
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Steph (@Stephy_72) reported@RogersHelps @Bell_Support please take me as ur client as Rogers customer service is horendous and can’t read either. Tony Staffieri, CEO of @RogersHelps more training and ur CSATs most be really low
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Sanka Jayasundera (@Zenblime) reported@RogersHelps Its a 44mm samsung watch8. Im on a call with tech support now and they telling me to go to the store which I already did and they told me to talk to tech support so you guys have no idea what you doing and giving me the run around and wasting my time
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Stuart (@BlueAndWhiteGuy) reported@RogersHelps The issue is getting through and landing with the right person. The only time you guys are interested in putting an outbound call to a customer is when they leave. I got three of them last week after I left, one of them promised that I would not be getting a bill for anything.
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HockeyBusiness (@HockeyBusiness) reported@RogersHelps No. It took me four callbacks to finally get to a live agent to resolve a complicated issue, this after I tried the above and was met with dead air from your AI Assistant. Considering all the money we pay you, this is all completely unacceptable!
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Adam ⚾️ (@GradyTripp00) reportedWhat an absolute shitshow the @LiveNationON @Rogers @Rogers_Stadium venue is. I’ll NEVER go to a show there.