Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• TV (16%)
• Wi-fi (14%)
• Total Blackout (6%)
• Phone (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Kitchener, Cambridge, Markham, Longueuil, Mississauga, Montréal, Toronto, Vancouver, Surrey, Sherwood Park, Guelph, Newmarket, Oshawa, Hope, and Brampton.

City	Problem Type	Report Time
Kitchener	Internet	2 hours ago
Cambridge	Internet	2 hours ago
Markham	Internet	3 hours ago
Longueuil	E-mail	3 hours ago
Mississauga	Internet	4 hours ago
Montréal	Internet	5 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr. Gitz (@MrGitz) reported 6 minutes ago

  @RogersHelps Nope. And eventually this is going to cause me a major problem when I have to sign in to a service like Crave on my TV. I’ve tried 3 seperate browsers(safari, chrome, Firefox). Tried a different device & even a different network(reg home internet & 5G cellular)

• 
  Elysian Workshop (@ElysianWorkshop) reported 8 minutes ago

  @peaspod23 @Rogers They are scam and a grift. Why is there no customer service? The contracts are a scam where if you don't renew after 2 years your bill doubles and their way to fix it is to resign up. No thanks. They are quite frankly thieves.

• 
  AP (@ap210) reported 8 minutes ago

  @RogersHelps “Off peak hours”. I’ve been on hold for 1 hour and 5 mins now. It’s 10:48pm and I need to go to bed. Total time spent on phone or online waiting to get help from Rogers for a simple issue today = over 3 hours. Not fair and pathetic

• 
  Dman (@mcmanus17) reported 12 minutes ago

  @RogersHelps I haven’t noticed this issue before. I think it was just a one off but it was like something wasnt realizing that a commercial break was occuring.

• 
  SAS. (@GuyaneseChild31) reported 14 minutes ago

  @RogersHelps I've never seen customer service as useless as yours. Been on the phone trying to resolves something and just been transferred back and forth the entire time.

• 
  Call me Sully 🇨🇦 (@paul__sullivan) reported 14 minutes ago

  @RogersHelps We'll see. System problems didn't allow them to complete the work and they promised to call back in a day or two with confirmation. 🤷

• 
  Matan Buchler (@Walsurus) reported 15 minutes ago

  @RogersHelps That is the number I am on with. I just got off with a manager. They are now telling me 5 days (from this past Monday) is when the department I’m looking for will call me. Originally on Monday I was told 24-48hrs. Yesterday I was told 72. And now this. This is horrible service.

• 
  Aman Rattanpal (@AmanRattanpalX) reported 19 minutes ago

  @RogersHelps I DID BUT THEY ARE UNABLE TO HELP.

• 
  El Punitor (@ElPunitor) reported 21 minutes ago

  My solution to crappy service from @TELUS is @Rogers.

• 
  Mike Ashkewe (Heart of the River / O’dah ziibing) (@BirdmanODST) reported 23 minutes ago

  @RogersHelps long standing disconnection issues, have reset countless times now remote wont work or pair. changed batteries and reset this morning already. your data from your end will show how mamy times ive fought with this

• 
  Bucky (@Buck_Fruckster) reported 24 minutes ago

  @Rogers hey **** tards, where’s the Colts game? How do you **** this up when there’s nothing else to watch on your garbage channels.

• 
  Matt France (@REALTORinVan) reported 24 minutes ago

  @RogersHelps @Bringer0fSand Please hire some more people at Rogers. I’ve been in the queue forever this mornings. It’s really really bad UX.

• 
  New World Investigations (@UFO_Investigate) reported 26 minutes ago

  @Rogers fix your data!

• 
  MM (@mmahajan2019) reported 29 minutes ago

  @Rogers Your customer service has gone downhill and bricking the worst in Canada. I have been trying to place a move request but multiple 1 hour long calls and holds I am giving up. Looks like I need to go to someone else

• 
  Lori Sirianni 🇨🇦 (@4AnimalLife) reported 29 minutes ago

  When I was out tonight my cell must've been jostled—got home & internet access was disconnected. Called @Rogers for tech service. Spent 51 mins on hold, gave up, called back, waited another 44 mins. WASTE OF MY TIME. Inexcusable lack of tech service due to Rogers' mass layoffs.

• 
  Greg Rieben (@gregrieben) reported 35 minutes ago

  @RogersHelps yes I do. I'm still on hold. I set up a second mobile service on my account. I transferred the number to the new phone but the old provider (Fido - you/Rogers) does not have any confirmation that the number has been transferred to a new service provider.

• 
  ReconzArmorz (@ReconzArmorz) reported 41 minutes ago

  I need to switch cell phone carrier asap @Rogers literally only hires retards. A charitable endeavor but annoying af when u want to get stuff done. these donkeys have no problem charging my card but as soon as i want to access my account to look at a bill nothing ******* works.

• 
  absolutelyEpic137 🐝 (@totallyEpic137) reported 41 minutes ago

  @RogersHelps That has been tried but I’m still getting calls. The request “Remove my number from your list” has NEVER worked for me for ANYONE trying to sell me something. Quit calling me.

• 
  Peter 🇨🇦🇮🇹 (@PistolP50122591) reported 42 minutes ago

  @Rogers I’m sick and tired of my Roger’s Ignite ALWAYS going down. Wifi is working! WTF!!!! I guess it is time to call Bell

• 
  Aurora Bullealis (@aurorabullealis) reported 45 minutes ago

  @Rogers Why the hell is it so hard to cancel your internet plan? We're living in 2026 and I still have to call an agent and wait an hour to cancel a subscription? No wonder you are having to layoff people. Rogers is a dying business and will not exist in coming years.

• 
  DARSHAN AILANI (@AilaniDarshan) reported 49 minutes ago

  @RogersHelps Is someone available right now to help me and finish this ongoing issue.

• 
  yeah right (@maiti65) reported 49 minutes ago

  @RogersHelps Worst service ever!! Can’t get a technician for 3 days

• 
  BatmanAndRobert (@MacDoug1) reported 51 minutes ago

  I'm officially done with @rogers. I've had Xfinity cable service for a month out of the last five months. I was a Rogers cable subscriber for the last 16 yrs until my cable box died in Dec. When you order the Xfinity box, they don't tell you that you need their Internet, too. 🙄

• 
  DARSHAN AILANI (@AilaniDarshan) reported 53 minutes ago

  @Rogers , even after raising the complaint & following up with ur team endlessly, I’m forced to pay $160 bill for service which was way unstable & network. I will pay all my outstanding bill & port out my number. It seems that Rogers doesn’t care about loyalty & repeat business.

• 
  Dale Disill (@DaleDisill) reported 53 minutes ago

  @LeafsandJays97 @MapleLeafs @Rogers Is your last name “Rogers”? How the hell are you defending owners who don’t give a **** about being the laughing stock of the league?

• 
  logan (@loosenedspirit) reported 57 minutes ago

  So @RogersHelps can’t do a callback for support escalation. They’re a phone company. Are we all suckers or something?

• 
  TRG (@Newf_GG) reported 59 minutes ago

  @Garnet_2203 @Rogers Bev, you’re garbage. Those 10000 were offered early retirement packages, they were not job losses. Embarrassing.

• 
  Blue Jays Chatterbox (@JaysChatterBX) reported 59 minutes ago

  @RogersHelps @gregrieben Lol rogers help is a total troll account

• 
  Brian Reid (@BrianReid597401) reported 1 hour ago

  @matthews34goat @Rogers I think the Kings *** was so weak that yeah, they eked in the playoffs to get ousted Rd 1 Guys still accept trades with NTC's Sometimes climate or market interests players. The point is, you just never know. Gretzky was thought untradeable. Keeping Matthews gives us nothing.

• 
  speck (@pacific0__) reported 1 hour ago

  @RogersHelps The payment arrangement should take priority over the autopayment. Thats how it worked with Telus and how it should be working with every network provider. However, given that you’re all the same anyways, can’t say I’m surprised. I will be exploring my options. Horrible 1st month