Rogers Outage Report
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (56%)
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Wi-fi (14%)
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TV (13%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Brampton, Victoria, Toronto, Roberval, Wasaga Beach, Brossard, Whitby, Scarborough, Nepean, Cambridge, Kitchener, Edmonton, Penticton, Calgary and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Brampton |
Wi-fi | |
| Victoria |
TV | |
| Toronto |
Internet | |
| Brampton |
Internet | |
| Toronto |
Wi-fi | |
| Toronto |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Lucy Little
(@MorrisseyLucy) reported
The Rogers live chat is the worst. I have been transferred five times in the last hour, and it has been nearly 25 mins since the last transfer and still no new agent to assist. Do you want business or not? #Rogers @rogers @rogershelps
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when does 2021 start?
(@ronproulx) reported
@RogersBiz what on earth did that migration to MyRogers app email mean? It says “Your Rogers Business Self-Serve app is moving to MyRogers app” ... so, biz login Is using the same app as personal log in on the go forward?
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Thomas Ndayiragije (He, Him, His)
(@tndayiragije) reported
@Brightstar now claims my device is not covered yet @RogersHelps @AboutRogers confirmed my device protection has never been interrupted
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GIZMO W53
(@Gizmowhelan53) reported
This is ridiculous! At what point did I start working for @rogerstv? The guy shows up and hands me a bag so I can hook this **** up myself? I could’ve just picked it up instead of waiting here all day. Why isn’t he installing this? Just brutal! @RogersHelps
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Geoff McGowan
(@ottawaproperty) reported
@Rogers majour fail today. I spent 4 and a half hours on the phone trying to add an internet connection to my 89 year old parents who are in a seniors home in a pandemic only to be told everyone is going home, call back tomorrow. The height of lousy service. Wasted time
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Sibaditya Maiti
(@sibaditya) reported
@Rogers @RogersHelps w.r.t my reference no. I1582032974 I have been double-billed for my ignite internet service. I have promised that the extra amount will be credited by 28Nov2020. I my not getting any support from your customer service. Please look into this.
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Nat
(@itsnattyp) reported
After adding the wrong address to the system, they corrected it. By this point, it was the 5th day in a row that I had called @Rogers & they were still having trouble applying promotions to my address, despite saying that there are an abundance of promotions offered to Toronto.
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Lucy Little
(@MorrisseyLucy) reported
Update: someone finally responded and the chat died w/ this message appearing, "You can not access this page without being directed here by a Rogers customer care representative." @rogers @RogersHelps #Rogers #fail
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Kebabs
(@KebabsRLyf) reported
@RogersHelps Thanks but we called retention and they sent us to tech and they did w.e and then said they'll need to send someone out but can't until Friday. The previous guy fixed the last guys mistake. And now our line is down again, they believe it's the physical cable got cut again.
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James
(@James69576245) reported
@Rogers @bluejays you amrk my word. You make a useless signing thats not a satrting pitcher like signing an outfielder. Someone will go down with an injury to even it out. Its karma, i see it all the time.
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david greco
(@wizardpressure) reported
@Rogers just cut out cable & internet at my house because they refuse to send paper billing
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Tyler
(@massivenarc) reported
@Brucelives Hey @RogersHelps don’t mess my friend around. This is exactly why I don’t have any of your garbage products.
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Nat
(@itsnattyp) reported
Now moving onto another issue- porting a number over. The only way you can port a number from a group plan is by opening a personal account first. I call to open a personal account so that I can port my phone number and voila, same issue. @Rogers
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DJ Phoenix
(@DJPh03NiX) reported
@RogersHelps Yes. Tried 3x via the mobile app and Kept getting an error saying payment could not be processed. I tried via desktop and website and the Payment worked so seems to be an issue with the app.
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alexx
(@alexboy444) reported
@RogersHelps telling me i’m going have to pay for a full month of service even if my sim card and phone have not been delivered. 25 days left to my billing cycle and 2-3 week backorder on my phone... not a cute look.
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iontaster
(@iontaster) reported
I gotta say @RogersHelps customer support might be the worst than getting covid. I’ve spent almost 2 hours on hold between their live chat (which keeps connecting me to the wrong people) and their phone line which is perpetually busy. I’m just trying to get my bill fixed...
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Advergirling
(@advergirling) reported
Ugh. My internet keeps being unstable and it’s embarrassing and I’m missing every other word that’s said. Help! @Rogers
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GailChaddockCostello
(@chaddockcostelo) reported
So Twitter followers I need some advice. Who provides your cell service for your devices? I'm only interested in hearing from satisfied customers. I've just had a terrible experience with @Rogers. I've been a customer for over 15 yr. I wanted service for my watch, can't do it 1/2
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GailChaddockCostello
(@chaddockcostelo) reported
Even if I decided to upgrade @Rogers I would need to pay out my existing contract, take a new, more expensive one, and still no guarantee they could add the cellular on my watch. Yes, clearly first world problem but purchased for health reasons. Anyone have Apple on cell & happy?
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Rupen Patel
(@RupenPa) reported
@Rogers internet issues again modem keeps restarting at random times. Now no internet. Spoke to support few times before but all they keep saying is no issues on their end. Already swapped the modem. They keep increasing the price. But service degrading.
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🎀 𝓒𝓸𝓵𝓵𝓮𝓮𝓷 🎀
(@ColleenRobertaa) reported
so @Rogers is making me RISK MY SAFTEY in a ******* PANDEMIC to go to the store and FIX their mistake.. ******** are trying to charge me for 4 airpods when i bought 2 half the stuff i was promised would be taken off a, im being charged for !!! WHat a SCAM!
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Alex Bardsley
(@AlexBardo) reported
@RogersHelps having connection issues - is there a service interruption (internet) in the Saint John area?
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Millenial Falcon
(@Sergetacular) reported
Would be nice if @Rogers had internet that didn’t cut out randomly in the middle of the day literally EVERY DAY!
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Julie Morency
(@gracienatalie) reported
@RogersHelps hi is there a network outage in Etobicoke?
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lize416🧠
(@lize416) reported
@Rogers need to do some explaining as to why im still paying a lil over $100 a month for my phone bill wheb my 2 year contract was up in August 🤯 no i don’t wanna renew my contract and upgrade i just need my bill to go down $70 more dollars....
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Doesitreallymatter
(@BeastJs365) reported
@Rogers fix my ******* signal ! Bell would never have me down 6 times in 3 months
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Try it this way, maybe
(@PaulyHughes) reported
@Rogers Like disconnecting services to poor, vulnerable families? You hypocrites. Helping a family with 3 kids have their phone reconnected after you disconnected their service. It is a nightmare & all over $127.69. We're all in this together, 'eh? #cdnpoli @CRTCeng #topoli #onpoli
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GailChaddockCostello
(@chaddockcostelo) reported
@Rogers (Thunderbird store/Langley) tells me 1) My plan doesn't qualify 2. Need upgrade to qualify to add service for watch 3. Can't guaranteed watch w/be added even with upgrade 4. "not easy to do" & asked multiple times 'where I bought the watch ?? 2/2
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JaneParmigianiGoodin🇨🇦
(@janeegood) reported
@RogersHelps My tv and internet has gone down again. 3rd time in 2wks. Can someone DM me please
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Samantha Fritz
(@SamVFritz) reported
Question: @Rogers - why do customers receive endless messages re: products + services, but are NEVER notified when service is conducted in the area? On behalf of those who WFH, a heads up is appreciated! Otherwise it’s a frustratingly ineffective work day. #customerexperience