Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 5: Problems at Rogers
Rogers is having issues since 01:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Montréal, Toronto, Halifax, Calgary, Vancouver, Nepean, Brampton, Edmonton, Pickering, Creston, Woodstock, Surrey, Collingwood, Mississauga, and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 6 minutes ago |
|
Montréal
|
Wi-fi | 56 minutes ago |
|
Toronto
|
Phone | 4 hours ago |
|
Halifax
|
Wi-fi | 4 hours ago |
|
Toronto
|
Total Blackout | 4 hours ago |
|
Toronto
|
Wi-fi | 6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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AC@SS56 🍎 (@ACassan56) reported@TruthFringe @Rogers Rogers is one of the absolute WORST companies in Canada! I ripped there garbage out of my house 15 years ago and will never use them ever again! Pure trash company!
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Gary Lamphier (@lamphieryeg) reported@Rogers Picture it: You're a longtime Rogers customer. One day you get a spam call from Morocco. You don't pick up. Then you spot a $24 charge for a call to the same number on your July bill. You contact Rogers to complain. It's rejected. No explanation. What gives, Rogers?🙄
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Rodrigo Naranjo (@rodnar77) reported@RogersHelps Yea.. I have already done that. New phone and I was asked to switch to physical sim card perhaps rogers should look at their network instead?
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Margaret ✨️ (@margarethughson) reported@RealDonBradshaw @BlueJays @Rogers Should post this comment on all other teams as well. They are doing the same damn thing.
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J.R. Wideman (@jrwideman) reportedThinking about leaving that telecom monopoly player @RogersHelps for one of the smaller piggyback joints cause the whole experience is cooked. I'd rather buy my phone out than pay for the nonsensical plans. I've been a loyal customer 20+ years + a prev emp.
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Techie (@techie_in) reportedWhether AI hasn’t been implemented properly or AI adoption has failed, an increasing number of customer care services are being destroyed by a lack of care and support! This is the second day I've spent over an hour on the phone with my service provider (@Rogers) addressing call-dropping connectivity issues. No one has picked it up yet. Whereas Rogers used to have amazing customer service and calls were getting connected very fast. 😢 I request Rogers to take a look!
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Muthyam (@MovieMuthyam) reported@RogersHelps Well when i clicked the link it just shows me plans and once I sign in and do it, It dsnt show the modem by the way ,just shows internet plans. Modem is my main concern.
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Terry Murphy (@tyjac2) reported@RogersHelps Thanks for nothing again pathetic customer care
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Jeff Jones (@thewiredserf) reported@RogersHelps We’ve spent hours queuing to speak with your teams in the last week. We’ve had two technicians come by and leave without resolving our issue. How do we escalate today without waiting 2 hours to speak to someone and then wait another day for a tech to arrive?
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@ThaLiveKing @RogersHelps All BS lol. They let go almost all of their customer service staff last year and contracted out the work to 3rd world counties which is why their customer service went from the best to the worst out there. After 48 years a recently cancelled all my Roger’s services because of BS
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Greg Falk 🇨🇦🇨🇦 (@falkkerG) reported@TruthFringe @Rogers Very pushy..I just let my dog stck her head out the door..problem solved..
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Cathy NOT Kelly (@cathykelly80) reported@Rogers - once Bell fibre becomes available in more places you’re going to have to up your customer service game or lose a ton of customers
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Nemmii (@Yaboynemipt2) reported@Rogers you’re so lucky you own most of the lines in my city. Your internet is ******* terrible and I wish I could get my @Bell internet back. Dogshit *** company.
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Katie🌼💛☀️ (@k_mclean) reported@RogersHelps We sure have 🙃🙃🙃 but why wouldn’t you also look at your customer list before going door to door and see I already have EVERY single service with you???? Don’t waste my time.
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So Mino (@storytellrwendy) reported@Rogers you are a horrible service. We’re trying to cancel our account and we’ve been on hold 3 hours, re-directed by 4 different reps, and have been told it’s not possible to cancel. You’re now stealing from us. Awful customer service. Awful company.
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MMA (@S64393860) reported@RealDonBradshaw @BlueJays @Rogers Don what ******** are you going on about.. are you not use to AI yet?
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MW (@marcuswaters) reported@Rogers Part 2 - Your infrastructure doesn't allow customers to reach the support due to 'excessive call volume (=everybody calling to complain re unauthorized increases. Ridiculous options to get through to an agent. AI ftw. Cost cutting at its finest. Bigger bonuses inbound
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BernaSZN (@10Bernardeschi) reported@RealDonBradshaw @BlueJays @Rogers Holy **** youre a squid
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chillbro (@chillbrobaggins) reportedEvery person I dealt with at BMO today, on the phone or in person knew nothing of respect or customer service. Felt like I was talking to @Rogers
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Grittygirl88 (@grittygirl88) reported@RogersHelps No the tech has not come why are dms not working for Rogershelp.
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evanspence (@Loveataurus) reported@RogersHelps How do you expect me to call into customer service for help when i been on hold for 55mins ? And don't say visit a store because i did that the other day and they said same to call customer service .
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Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps After another 3 hours in chat we got about 15 minutes of service before it blew up again
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Mahdi (@msh_1486) reported@Kevin1141531 @RogersHelps I just filed a complaint. Thanks
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Tyler Goode (@BetheGoode) reported@RealDonBradshaw @BlueJays @Rogers Are you for real bub like holy **** take a chill, teams have been doing this for yrs bub
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Lucas Jorg (@LucasJorg1) reported@RealDonBradshaw @BlueJays @Rogers What is your problem?
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Lynn Without an E (@Moon_River05) reported@Rogers You got greedy and claiming GM Place but that wasnt enough you have to overtake Shaw. But what you didnt do was increase your staff to match your accounts accumulation...to the point where, I heard "Sorry, we are too busy to take your call, goodbye" Over and over and over for more than a month. Pssst It's Business 101 to NEVER EVER let that happen. Oh and Ive switched to Telus. Am I one lost customer, or 1 of many? 🤔
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Mike Jones (@Mike_Jones_1) reported@lamphieryeg @Rogers @RogersHelps Customer service in telecom companies in Canada is practically nonexistent, their monopoly allows it. The threat of taking your business elsewhere is a joke and they all know it.
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The REAL Sassy Queen 👑 (@TheRealSassyQn) reported@MikeDelpieroX @Rogers @fordnation Thank you 100 % same thing keeps happening They treat existing customers like GARBAGE!!!!
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john doe (@johndoe54227482) reported@RealDonBradshaw @BlueJays @Rogers Um teams from all sports do this when trades happen lol. Who ******** cares ?
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Kevin F (@Kevin1141531) reported@msh_1486 @RogersHelps Absolutely! If you wanna share how the complaint got resolved it would be interesting to know. Good luck.