Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Montréal, Vancouver, Calgary, Toronto, Edmonton, Guelph, Cranbrook, London, Mississauga, Maple Ridge, Oshawa, St. John's, St. Albert, Kitchener, and Halifax.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
Wi-fi | 1 hour ago |
|
Vancouver
|
Internet | 6 hours ago |
|
Calgary
|
Internet | 9 hours ago |
|
Toronto
|
Internet | 11 hours ago |
|
Toronto
|
Wi-fi | 13 hours ago |
|
Toronto
|
Internet | 14 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Ravi Balachandran (@Point_Pedro) reported@REWoman @Rogers Customer service is well below the acceptable levels in this country, from the private sector to the government agencies. Absolute shame.
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Lovenya Jain (@lovenyajain) reported@Rogers - the plan was to be cancelled 16th July EOD, as discussed. You cancelled as soon as the 16th started. I have a flight back, and now I have no SIM network, data, nothing. Can't reach out to you guys, because you don't provide any email id, support page loops into signin
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Irene-Irka😺🇺🇦🇨🇦 (@Irene_NoKillTO) reported@canmericanized @Rogers @CRTCeng It's too bad that Rogers went from the best customer service to the absolute worst so quickly. I am usually very tolerant, but I blasted the lack of service on the survey I received. Rogers do better!
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Jay Donovan 📻 (@JayDonovanYYC) reported@RogersHelps NONE of them were streaming. Your app tells me I need to connect to my HOME wifi network. Total BS
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Chris Conley (@ResearchChat) reported@RogersHelps @Rogers @RogersHelps tried to reach out to support this morning and was hung up on for a third time. Sitting on hold, for fourth time.
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angel (@nwerddere) reportedYour employee just told me to go **** myself @Rogers
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Jo-Jo 🇨🇦 (@JoJo1135) reported@RogersHelps The Rogers Xfinity boxes are JUNK! Even the service tech said they aren't reliable. There was a service disruption yesterday. No shows recorded. While trying to watch a program, a network error appeared. Sound kept cutting out. Rebooted but this is terrible service.
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C (@ConorCPaterson) reported@RogersHelps my home internet keeps going out at least once a week and no one can tell me what the issue is! Chats aren’t responsive. Can someone please help?
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change is good (@michelle_tom) reportedHey @Rogers - I used to be a mobility customer, had a better offer from a competitor and you guys refused to match it. I switched Do you think hiring a monkey who cannt speak English will win my business back? 🤡🤡🤡
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AyMORGAN (@ay_adeyemi1212) reported@RogersHelps I need to speak with Customer service. I was on waiting for 2 hours on different days. It is exhausting
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Matthew Johnson (@McJohnson922) reported@RogersHelps @jayjimshier Hey, that's really stupid you know. Maybe be better at this.
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Your choice may not be mine & that's ok! 💙💚🌬 (@jmw52) reported@RogersHelps Wifi connection issues (one level condo no more than 25 ft from modem) live tv freezes, its mainly recorded or paused tv is the issue.
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Curtis Tomiuk (@TomiukCurtis) reported@RogersHelps This is a yearly issue, unacceptable. It should’ve been changed 5 hours ago. This is a Colossal screw up. I don’t know how you guys can let this go on for so long. Brutal.
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Chris P Bacon (@pozpiggy86) reportedWell... @Rogers promised me that my shanty temp line running over my front lawn would be buried in 4 - 6 weeks. It has now been 9 weeks, and still no sign that the line is going to be buried. I'm starting to regret being a Rogers customer
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Rob 🤠 (@leaningcowboy) reported@RogersHelps Can you please correct the issue with the Golf Channel feed? The description says it's the Open Championship but I am seeing an instructional show. This is crucial to fix as it's the final major of the year.
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Jeffrey Brinson, Ed.D. 🎗 (@JeffreyBrinson) reported@MikeDelpieroX @RogersHelps @Rogers So I got disconnected (seems convenient) and called back. To get through, I called the new product line. Picked up right away. Of course they couldn’t handle my request so I’m back in the cue. 28 minutes. So 2 hours so far to get a resolution.
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penny collenette 🇨🇦 (@penottawa) reported@sharongregson @Rogers I feel your pain, Sharon. No idea why big companies cannot remove people from lists. Telus is just as bad.
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John Tucci (@john_tucci) reported@RogersHelps I’ve been on hold with technical support for over an hour. How is this acceptable? For the last three days, we would call and the system would tell us that they were too busy and just hang up. Your billing should be based on responsiveness to issues.
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vish (@vishy1978) reported@RogersHelps do you people have 1 person working in tech support? On hold for over 90 mins yesterday before I had to hang up and now 41 mins and holding. This is ridiculous.
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Kian Zachary (@kian_zac) reported@RogersHelps Honestly if the physical sim worked we won’t be having this issue.
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4evabay ❤️🔥 (@yuhdunkno28) reported@RogersHelps @justtrynahide18 Obviously if someone’s calling in the online service is of no use to them idiots 🙄
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Brad Morrison (@morrisonbrad73) reported@Rogers @shaw Put the damn Open Championship on in BC. This is completely unacceptable.
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Jared Hanson (@JrdHanson) reported@RogersHelps @reptoid27 Roger’s your service sucks
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Dennis Aligned (@DennisAligned) reported@JayJanower @Rogers Just call and say your a new customer and they will send you to customer service very quickly
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Fire Chayka (@FireDubas4) reported@TomiukCurtis @RogersHelps Exact same **** happened last year @RogersHelps is USELESS
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Golfmulligan (@GolfMulligan) reported@RogersHelps @JayJanower Horrible screwup. Just horrible.
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RandyP(IMAWINER🍷🍷) 💉x8 (@hemihvn) reported@Sportsnet I’ll pass. Who in the hell wants to watch the Yankees as a second choice. Thanks for nothing @Rogers . It’s bad enough you take away my favourite radio station @NewsRadioKIT .
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Audrey (@Audra1978) reported@RogersHelps what's the point of making it compulsory for customers to call in to cancel services and then making them wait on the line for two hours to speak to someone. You lay off tons of employees then provide abysmal services.
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Reptoid - Independent Content Creator (@reptoid27) reported@RogersHelps No. I told the CCTS exactly what I'm going through in a detailed email, and not just as a disabled person. And this stupid platform "X" does not allow more than a few characters of text in which to describe this hell Rogers puts me though, of course.
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JQP (@JohnQPublic100) reported@Rogers I just got hung up on while trying to buy from you. Not "stay on hold" or "we're going to call you back" which is the nice new thing companies with real customer service do. Just "we're busy. Call back later." Must be nice to have that much business. @Bell are you busy?