Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• TV (16%)
• Wi-fi (14%)
• Total Blackout (7%)
• Phone (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Brampton, Toronto, Guelph, Cambridge, Edmonton, Duncan, Surrey, Oshawa, Scarborough, Calgary, Regional District of Kitimat-Stikine, Toronto county, Orillia, London, and Vancouver.

City	Problem Type	Report Time
Brampton	Internet	4 hours ago
Toronto	Wi-fi	5 hours ago
Guelph	Internet	5 hours ago
Cambridge	Internet	5 hours ago
Toronto	Internet	5 hours ago
Edmonton	TV	6 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karina (@Rinafong) reported 12 minutes ago

  @RogersHelps There was an outage in my area earlier but status says resolved. I tried rebooting but it’s still not back up

• 
  TRG (@TRG_1867) reported 13 minutes ago

  @MaahirMomtaz12 @Garnet_2203 @Rogers Are you dense? An early retirement offer isn't a forced retirement. They did the same thing with the federal public service this year and barely anyone left. You must be young, you don't really understand how things work as you age.

• 
  Michael DelPiero (@MikeDelpieroX) reported 13 minutes ago

  @RogersHelps @SaveToCloud FYI. This is a AI bot that pretends to care and "help"

• 
  Mike Jones (@nuttyskadork) reported 14 minutes ago

  @RogersHelps idea of help Wait for an hour and then hang up on you

• 
  magenta72 (@valleylily56) reported 15 minutes ago

  Get 7 US local channels on cable but Montreal English local channel is blocked by @Rogers Why??? Don't need to know about traffic issues in Los Angeles!!!

• 
  Matthew Kendrick (@Ch9seFan) reported 20 minutes ago

  @RogersHelps No you've done it all year. Every single truck race is on TV 24hrs late. Its your job to connect with them and fix it

• 
  Chanderkumar (@ChanderkumarY) reported 21 minutes ago

  @RogersHelps Actually 296 gb but I am complaining at network aid hope it would be resolved and looked into

• 
  DARSHAN AILANI (@AilaniDarshan) reported 21 minutes ago

  @RogersHelps even after raising the complaint & following up with ur team endlessly, I’m forced to pay $160 bill for service which was way unstable & network. I will pay my outstanding bill & port out my number. It seems that Rogers doesn’t care about loyalty & repeat business.

• 
  Expos4ever (@Expos4ever10) reported 22 minutes ago

  Had to stop watching #Bluejays50 pregame when they discuss who goes down when Barger is activated and the @Rogers employees, @sportsnet planting the seed, giving silly reasons to demote the kid batting .400 over the guy batting .130. Ridiculous

• 
  Mr. E (@Mr_E_ous) reported 23 minutes ago

  @RogersHelps @allkindsXO Same here. No wireless connectivity. Your AI chatbot gaslights me and tells me there are no issues. Maybe Roger’s should posting about this so customers aren’t in the dark.

• 
  High_5_Brady (@Jimbb5022) reported 24 minutes ago

  @RogersHelps Rogers may want to reevaluate how those cases are being handled. Maybe reconsider treating that department as the final escalation point, because from a customer perspective the process was very disappointing.

• 
  Charlii (@Charlii_aBB) reported 26 minutes ago

  @RogersHelps Yes but would like confirmation that the SIM card issue is affecting many. Based on other reports I would say yes.

• 
  R@X (@RiseN_Guard) reported 26 minutes ago

  @Rogers You make it easy to sign up for CRAVE tv and impossible to get rid of it. I'm furious!!! There is no way that I can find to cancel the stinkin channel. FIX THIS.

• 
  Aman Rattanpal (@AmanRattanpalX) reported 30 minutes ago

  Switched my home internet after @Rogers / Shaw reps promised great rates + $250 credits. First bill arrived: $358 instead of $65. and Credits? Zero. Now nobody answers calls. I have screenshots, emails, phone numbers everything documented. Terrible service. Next stop might be court.

• 
  Alberto Sanchez (@albisurequebec) reported 32 minutes ago

  @RogersHelps That's terrible! We still like being able to receive text messages. Why does the rogers sim access data on its own and for what purposes and why is the preferred sim setting ignored? Thank you

• 
  Pea’s Pod🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@peaspod23) reported 37 minutes ago

  @Rogers Customer service is ridiculous! I’ve been waiting for over 3 hours as we have had no service for 2 days now, yet your website states no outages! Yes bill is paid, whole building out and nothing is being done! Give me one reason why I should switch internet providers?

• 
  High_5_Brady (@Jimbb5022) reported 40 minutes ago

  @RogersHelps … the highest level of customer support and executive escalation. Instead of feeling heard or valued as a customer, I have been left feeling ignored and dismissed.

• 
  Aman Rattanpal (@AmanRattanpalX) reported 40 minutes ago

  @RogersHelps I DID BUT THEY ARE UNABLE TO HELP.

• 
  gulab jamun🍉 (@FallenStaarrr) reported 42 minutes ago

  @Rogers wifi has been down for me all week this is getting so frustrating

• 
  Bradley (@bradparker25) reported 50 minutes ago

  @Canucks @Rogers Here’s why you didn’t get #1 overall Your team sucks Your organization is a disaster Your jerseys are terrible Your practice facility is a joke Your hands on ownership thinks he knows more the NHL GM’s

• 
  Corey (@Corey898912) reported 56 minutes ago

  @Garnet_2203 @Rogers You're a retard, businesses are fleeing, the construction industy is dead, youth unemployment at an all time high, just admit you retards got duped already you spineless clown.

• 
  WRW (@wwoodcox) reported 56 minutes ago

  @MapleLeafs @Rogers Poor kid (whoever they decide on)

• 
  Bonnie Lee (@stitchlady) reported 57 minutes ago

  @RogersHelps I was told it was fixed. Unfortunately it is not fixed. And I will not waste an hour on hold to get through to technical support.

• 
  Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported 60 minutes ago

  @RogersHelps I did that on my first call that took almost 3hrs. Then it was escalated on Sunday and there was a case number. All I know is right now, I am not paying my bill until this is resolved. BTW I am a 25yr customer.

• 
  viktoh (@Iam_viktoh1) reported 60 minutes ago

  Overpaid my bill and now there’s a credit sitting on my account, but Rogers refuses to refund it. My bank confirmed they can’t reverse it since the payment is already with Rogers. Why is Rogers holding customer funds instead of issuing a refund? @Rogers @RogersHelps

• 
  Matt France (@REALTORinVan) reported 60 minutes ago

  @RogersHelps @Bringer0fSand Please hire some more people at Rogers. I’ve been in the queue forever this mornings. It’s really really bad UX.

• 
  ejonezbonez (@ejonezbonez) reported 1 hour ago

  @simmonssteve This will be a disastrous tenure for Chayka and Pelley. Potentially career-enders, not that Chayka had a great one so far. And poor Mats through guilt by association. Good job for destroying a Leaf legend. @mlsepr @Rogers

• 
  Cryptofanatic420 (@Liam14903953) reported 1 hour ago

  Why do ppl renew contracts to get another cell phone from places like @Bell and @Rogers. They give you a garbage phone that breaks down in only 2 yrs...my phone from 15 yrs ago still works...thats how much you're bring ripped off. Stop using them!

• 
  Nope (@aiartsucks) reported 1 hour ago

  @Rogers Hey, is your free Uber One promo for loyal customers a scam? Was told by a rep to wait a week for the email code but got nothing. Been trying to talk to customer service but they booted me from the live chat after I waited almost 2 hours in line.

• 
  Pea’s Pod🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@peaspod23) reported 1 hour ago

  @Rogers Your customer service and tech support is absolute garbage!!! This just gave me more reason to love services.. outage since yesterday tons of complaints and rogers hasn’t declared the outages no one is looking into it?? WTAF