Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• E-mail (5%)
• Phone (5%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Vancouver, Toronto, Montréal, Oshawa, North York, Guelph, Ajax, Surrey, Ottawa, Calgary, King, Markham, Collingwood, Castlegar, and Dartmouth.

City	Problem Type	Report Time
Vancouver	Wi-fi	6 hours ago
Toronto	Total Blackout	10 hours ago
Montréal	Internet	11 hours ago
Toronto	Wi-fi	11 hours ago
Oshawa	TV	13 hours ago
North York	E-mail	14 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ex boyfriend🤽🏽‍♂️ (@corbykafui) reported 2 minutes ago

  @RogersHelps as a rep from rogers shouldn’t you be the one facilitating something like that after a customer has told you he reached out 4 times and nothing was done. You see why i say you guys don’t reward loyalty

• 
  skiii (@SkiDaPrince) reported 3 minutes ago

  @RogersHelps No luck still. Come on guys im finding Reddit posts from years ago struggling with this. My anger isnt directed to whoevers running this account but how is your team not working on this? I’ve been blindly loyal to Roger’s this whole time for no reason it’s time to move on

• 
  Wut? (@_TheCaptaincs) reported 3 minutes ago

  @Rogers your customers support is so atrocious you’re losing my business despite my visceral hatred of Bell.

• 
  Matthew Leonard (@leonard_mw) reported 4 minutes ago

  @BardiaB10 @Rogers Impossible to speak to someone at Roger’s. I am a new customer within the past 24 hours. Trying to resolve an issue so I can link the account to the my Roger’s app. Frustrated on Day 1 @Rogers

• 
  Shreyas S (@Shreyas87139893) reported 7 minutes ago

  @Rogers your technical support line is so bad. i have been trying to call you and been on hold for more than an hour every single time. Facing network issues and store was not able to help. How do i reach an agent? Its insane the wait times.

• 
  Buster (@Busterislive) reported 8 minutes ago

  @RogersHelps does anyone answer the Rogers business support line? 2 days in a row I'm waiting for over 40 min and no one answers....my family member is without data on their phone for 2 days this is unacceptable.

• 
  Howling at the Moon 🐺 (@Jane_Gillon) reported 12 minutes ago

  @Rogers I’m glad you understand but that doesn’t really help anything. I will be spending my time avoiding as many “smart” products as possible. There is a big difference between incentives and force. 95% of the people would never turn off the standby feature.

• 
  SAMIR PANDYA (@ss_pandya) reported 13 minutes ago

  This is @Rogers service for you friends. Zero network since 3 hours, no response on calls, and chat queue number is 80! Kudos to all of us who pay three times the US prices in Canada for such a wonderful service! Way to go @Bell and @virginmobileusa !

• 
  Jeremy M (@JeremyM74626730) reported 14 minutes ago

  @caldernet @Rogers Have gotten 6 air duct cleaning calls in the past two days. All come from numbers call display shows as having the first six digits as mine. Have just started pressing the screen call button and letting my phone slow them down

• 
  D a n i e l l e © (@DoubleDs2) reported 16 minutes ago

  @RogersHelps what's up with the service outage in my area? No weather issue, no construction and no one outside trying to resolve it! I've been down for almost 6 hrs and no updates!

• 
  Chevy the Golden (@chevy_GRR) reported 19 minutes ago

  @Rogers your online chat is garbage! 4 times I’ve been cut off today with no ability to reconnect! Do better!!!

• 
  Todd Heintz🇨🇦 (@ToddHeintz) reported 22 minutes ago

  @Rogers @Canucks Literally in the middle of the shootout your network cuts out for the 10th time today. I’ve had enough of paying $200 a month for this garbage. I want my money back. Absolute garbage. #refund @CRTCeng

• 
  Kaloopa (@Kaloopa6) reported 28 minutes ago

  @BlueJays @Rogers are you paying attention to this crap?

• 
  scott cooney (@ScottyC27) reported 29 minutes ago

  @RogersHelps Is there internet down in east york woodbine and danforth

• 
  Howling at the Moon 🐺 (@Jane_Gillon) reported 32 minutes ago

  @Rogers I would think the Accessibility Canada Act would supersede the Energy Efficiency Act. I will be contacting my MP. I will never purchase @Rogers for my own home for sure!

• 
  Faizer (@faizvirji) reported 33 minutes ago

  @Rogers I was trying to sign in tonight and you literally told me I am not eligible despite spending obscenes amount of money on your service. Is this what you do? Because if so, I am entitled to a very big refund

• 
  Jon Fitzgerald (@xJFITZGERALDx) reported 33 minutes ago

  @RogersHelps is the internet down in Brantford?

• 
  Swapnil Ghaywat (@CanadianSwaps) reported 34 minutes ago

  @Rogers such a bad service and worst wait time to get connected with customer service. Specially in Oakville, Ontario area. #Ontario #Oakville #GTA

• 
  Zohreh (@Z_T_1348) reported 35 minutes ago

  @RogersHelps I’ve called over 100 times and keep getting the same lies and credit offers. I don’t want credit — I want the return processed and the wrong charges removed NOW, or my money refunded. Fix this immediately!

• 
  Gary Meerdink (@garynorthref) reported 40 minutes ago

  @Orioles2632 @Rogers @Mike_Ferrin Such a homer announcer, almost as bad as Boston

• 
  Nicole (@DiceNine) reported 46 minutes ago

  @RogersHelps been on hold for over 40 minutes with business support. My phones are not accepting incoming calls. Rebooted the system, unplugged each line, is there an outage? Burnaby BC

• 
  Chris P Bacon (@pozpiggy86) reported 47 minutes ago

  Why is it that I had to call @Rogers THREE times before they would admit that there is a problem in my area and they need to open a ticket? This is NOT a good first impression to make with a customer! #CRTC #CCTS

• 
  Canadian Oil 🇮🇱 (@oilcanadian4) reported 48 minutes ago

  @TELUS: 20 years of loyalty, 2 hours on hold, zero help. I’m done. Hello, @Rogers

• 
  RE2 (@antru999) reported 49 minutes ago

  This ***** Corbin trash as **** @BlueJays go **** yourself @MarkShapiro @Rogers

• 
  sharp edge picks (@sharpedgepicks) reported 51 minutes ago

  The @bluejays are 3-12 in April and now 6 below 500. This is the worst they’ve been in a couple years. @rogers couldn’t imagine boos reigning down at the dome but I’m expecting it when they are back home next weekend.

• 
  Pucker Toolman (@puckertoolman) reported 52 minutes ago

  @Jerry11Sky @Canucks @Rogers He's awful

• 
  Duchess of Pleasant Piazza (@Naliabytes) reported 54 minutes ago

  @cshanny56 SN sucks but ESPN sucks more. US surpassed CA in hockey coverage b/c @Sportsnet @Rogers too stupid to air games in primetime on CBC. they are trying to kill hockey in Canada

• 
  Ann (@Yvrscribe) reported 59 minutes ago

  @Rogers my elderly mom has no landline service. I was told a technician would come by today to fix it. This is a #safety matter. She has no way to communicate if there is a fall or if she is sick. I’ve been on hold with your service people for an hour. Please contact me ! #rogers

• 
  Abbas Naqvi (@sakzaan) reported 1 hour ago

  @RogersHelps The call center doesnt know anything!!! I have been bounced around to 5 agents on a 30 minute call with some being rude some being kind BUT WITH NO SOLUTION! I NEED TO TALK TO A SUPERVISOR AND NO ONE WILL HELP ME

• 
  Andres Franco P (@jahbessingss) reported 1 hour ago

  @RogersHelps Rogers Communications, I live in Edmonton, in the Stillwater neighborhood. The area has been without internet for more than 48 hours—we have no internet! No one is telling us when the service will be restored. We need the internet back as soon possible