Rogers Outage Report
Why is my Rogers service not working?
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 12: Problems at Rogers
Rogers is having issues since 08:20 AM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (59%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Markham, Barrie, Fredericton, Midland, Toronto, Montréal, Newmarket, Dartmouth, Ottawa, Calgary, Brampton, Oakville, Gore Bay, Vancouver and Chatham.
| City | Problem Type | Report Time |
|---|---|---|
 Markham |
Phone | |
| Markham |
Phone | |
| Barrie |
Internet | |
| Fredericton |
Wi-fi | |
| Midland |
TV | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Avinash Persaud
(@OGabernathy) reported
@RogersHelps We do not mean anything to you, you don't care about the poor service we are experiencing. I have already canceled my residential services and wish I could cancel my wireless services because you are not providing what you promised...
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Scott Starra
(@awineguy) reported
@RogersHelps The internet is out at my Waterloo business again today. This is the second time in 2 weeks in this area. I also had an outage at my Kitchener clinic last week. This is not acceptable! Why does this keep happening? #leastreliablenetwork
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Grandpa Cookie. 🇨🇦🇨🇦🇨🇦🇨🇦
(@karl_ratte) reported
@Rogers I had an Incredible call with Ricardo in Brossard, Qc. to see if we could access a service here at home. Although we couldn't reach an agreement, the call lasted 44 mins, 43 seconds of pure EXCELLENT customer servive and future options. Just thought to mention it. 👍
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Justin Tetreault
(@justintetreault) reported
Nothing up problems switching to @Rogers ignite TV. I contact @RogersHelps to switch Flex channels and they instead delete all my TSNs and a bunch of stuff I was supposed to have. 1 hour later they can't fix it.
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Not so Casandra
(@rayp10213) reported
@RogersBiz Maybe we can start by ensuring you don't crash the network again and that redundancy is built into your system. Learn to walk before running
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Matt G
(@Jayslightning79) reported
What ******** is going on with Rogers ignite? The last 2 months it's been down at least 6 times for hours/days. Horrible at this point. @RogersHelps
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Kevin
(@LockeKevin) reported
@RogersHelps I requested the service well before 6pm. I will DM you but if it's not fixed tonight CANCEL EVERYTHING!!!
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David Maser 🇨🇦
(@TheDavidMaser) reported
@RogersHelps Thanks. I would have sent a DM but the issue is a code error during the last part of the checkout flow. Have your dev team look at it
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Kevin
(@LockeKevin) reported
@RogersHelps No reply? My internet has been down for 3 hours and the soonest you can send someone is tomorrow 12-2??? Unacceptable! Send someone tonight or cancel everything
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elcor_parkour
(@ElcorParkour) reported
Few days ago I got a big long email from @Rogers about how they were committed to making things better after that massive outage a while back. Welp, my internet is down again
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Jahangir Sartaj, MD, MPH, MSc.
(@JahangirSartaj) reported
@RogersBiz Sucks. IMPROVE your customer service. It’s pathetic.
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Rania Iqbal
(@Raniaiq) reported
@RogersHelps internet down in Newmarket, ON for the past 5 hours. Any status update? I called Rogers Tech support and I was informed that there is a neighbourhood wide outage but reason is unknown.
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TheRealOliverBeans
(@oliver_beans) reported
@RogersBiz Sounds like China nanny state type crap.
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secretary of the ordinary
(@MiriamStables) reported
@RogersBiz @xkeya Bots for customer service, lol.
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Sevtap Savas, PhD
(@savaslab) reported
Attending a virtual conference and @rogers once again sends its first of many daily text that there is a service disruption in my area The worst service provider ever
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elcor_parkour
(@ElcorParkour) reported
@LockeKevin @RogersHelps @Bell I was with Bell for years before switching to Rogers. It was crap.
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*
(@someonecredible) reported
@rogers please fix the wifi im working 😭
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Mason Williams
(@MasWill666) reported
@theFTSguy @Rogers @BellMediaPR As a former bell customer I would have advised against that. Fewer outages but I did once get triple charged on my bill and they denied all responsibility
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M
(@RedEdison) reported
@RogersHelps why am i getting threatening emails about my service when I called the other day to explain the delay, that my mother died & that I don't get paid until Friday. Your guy assured me it was fine. Apparently he was wrong?
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Slo B
(@SloBtweets) reported
@Supermathie @CRTCeng @Rogers Oh oh. GREy being targeted for termination on _that_ oligopoly’s network now too?!
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Sush
(@Sush14368166) reported
@RogersHelps is the internet down again in London Ontario???
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Avinash Persaud
(@OGabernathy) reported
@RogersHelps Rogers, your service has been terrible since the outage on July 8th, I have opened several tickets, C17865687, C178811264, C179497829, C179822928 and C179820044 now and none of them have ever been resolved. You don't care about your customers and what we have to say.
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JS
(@msjs2021) reported
@Rogers is unreliable, expensive, and has horrible customer service. @BellMediaPR is also expensive and clearly questionable in their intentions. What options do consumers have in Canada for service when these 2 monopolies have lost public support? 🤔
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2creamplease
(@2creamplease) reported
@Rogers Why are you down again today?
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Mar Thompson
(@ochigirl) reported
@NascarWeeWee @RogersHelps @Rogers Just returned a modem and got attitude for not presenting my ID. Just scan the damn box🤬
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Jacob Harris
(@HeyJacobHarris) reported
Hey @RogersHelps, is there an outage going on? Why is my cable box and TV on, but nothing showing on the screen? I can only hear audio
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Rayzor Ray
(@ThatRayzorRay) reported
@Rogers I'm not even connected rn. Rogers internet is the worst.
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Tim
(@timteezee) reported
@RogersHelps is internet down in Kitchener? Outage map is showing red, but some people say they have wifi. Can we get an update?
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little_one
(@little_one) reported
@Sundie76003421 @RogersHelps We received a notice at 5:24 pm that there was in fact a service interruption. Our internet is back now and we hope yours is too.
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Avinash Persaud
(@OGabernathy) reported
@MrSebbo @RogersHelps I have been experiencing the same problems and they keep telling me it's not their network...