Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 21: Problems at Rogers
Rogers is having issues since 09:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Osoyoos, Vancouver, Calgary, Barrie, Victoria, Montréal, Kitchener, Toronto county, Mississauga, Brantford, Brampton, Waterloo, Winnipeg, and Scarborough.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 52 minutes ago |
|
Osoyoos
|
Internet | 2 hours ago |
|
Vancouver
|
Total Blackout | 2 hours ago |
|
Calgary
|
Internet | 2 hours ago |
|
Barrie
|
Total Blackout | 3 hours ago |
|
Toronto
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Irene-Irka😺🇺🇦🇨🇦 (@Irene_NoKillTO) reported@RogersHelps Yes, is there some one in Toronto I can speak to. I have a complicated problem. I have two accounts, and you switched the mobile service between them without my knowledge, changing the financing to save and return. Upon upgrade you are charging me almost 800 dollars.
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John Tucci (@john_tucci) reported@RogersHelps I should have never switched from Bell Fibe. Sometimes it’s not worth saving a few bucks to get an inferior product. The salesperson that came to my door assured me that Rogers had upgraded their product. Obviously that’s bull$hit
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The Raven (@wishiwazskiing) reported@RogersHelps Rogers internet is horrible. Constantly down. Lost count of the number of times Rogers has tried to fix it. At what point can I ask for a refund?
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Gord Jones (@JonesyGord) reported@RogersHelps Why would I waste my time if you can't see what your own network is broadcasting? @OLG_CA @CRTCeng
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Dave Pasin (@dave_pasin) reported@NforEnd @TELUS @Rogers Good luck try and get a hold of somebody at ROGERS. Expect to wait at least an hour to an hour and a half if you’re lucky. They’re all bloody awful
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6ixBaddie (@CumGuzzlinPussy) reported@RogersHelps I have done everything you’re suggesting already received unfavourable results. My next steps will be to reach out to Tony Staffieri and every Executive member to alert them of the extremely poor customer experience and frustration. Live chat transcripts will be published as well
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Alan Cross 🇨🇦 (@alancross) reportedHey @Rogers ! I’ve spent FIVE HOURS on the phone today (mostly on hold) trying to book a service call for my Rogers home security. I’ve been transferred 7 times and had the call drop twice. Your customer service is ABYSMAL!
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Gail Reeves Reid (@gareeves) reported@RogersHelps Is there a way I can get a callback? Waiting 20 minutes without speaking with someone is unacceptable especially when calling after hours? This is very poor customer service. If I go to a store they direct me back to technical support so it’s a never ending cycle. Rogers FAIL
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Lobster (@jaetay147) reported@RogersHelps Everyone service stinks from dropped calls to when receiving calls continually going to voicemail. Exceptionally slow speeds and consistent LTE or less connections. It’s not just in my area as I travel more than 400km a day throughout Ontario
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RitaQ🇨🇦 (@RitaQ62) reportedHey @RogersHelps another outage this week? This is unacceptable service when we pay such high fees!!! No internet no phone no tv!!!!
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vish (@vishy1978) reported@RogersHelps Checked to make sure it’s right and hung up as I’ve been on hold for an hour and 20 minutes. You guys need to sort that out. Can’t expect people to wait so long to get help
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Melanie Behm, she/her (@lovelylibrary) reported@Rogers I’ve been told emails from some providers are not coming through on Shaw email addresses. I tried to contact for support but there is no option for email issues & your AI chat is useless & customer service hrs & options are terrible. This is unacceptable.
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Cam McMillan (@cammy_mac) reported@RogersHelps @HandlerLoveryes Hey @RogersHelps can I just plant my tweet for next year that you start working on this now, so we don’t have the same issue for 3 years in a row?
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Oh Canaduh (@CanaduhOh) reported@RogersHelps nice! Huge outage middle of the 3rd place World Cup game, nothing on the website about it, and huge wait time when calling customer service. “Better together” my a**.
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Ken McLellan (@kenmc76) reportedHey @Rogers, sure wish I had a place to go to find out more about this amber alert, but since you yanked our only news station, I have to rely on Twitter, this piece of ****. #660news #fan960 #yyc
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Vas Deferen (@VasDeferen) reported@alancross @Rogers Their service is terrible.
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It's D Sedins - #22 Forever (@dljjohnson) reportedSo, why did my @Rogers bill just go up I've been on a good plan for 2 years Now I'm getting charged more for shotty service Is it time I change my provider...
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Obaid (@0baid0mer) reported@RogersHelps @melaniejoly Rogers customer service wait times of over 3 hours are unacceptable. Canadians pay premium prices for telecom services but struggle to get basic customer support. Please take action to improve accountability and service standards in the telecom industry.
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laur (@itslaurlmao) reported@Rogers hey so one of ur employees just asked me my breast size and to suck his **** so maybe you wanna get on that cause wtf
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John Tucci (@john_tucci) reported@RogersHelps How long should I stay on hold for? I’m at 1.75 hours now. Just help me please.
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Ron Couturier (@RonCouturier99) reported@JayJanower @Rogers The thing I loved about Shaw was our customer service was always in Canada.
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Ryan van Diemen (@rvandiemen15) reported@RogersHelps This exact issue happened last year. My patience has lasted a full year now. Can you assure customers that this won’t happen tomorrow??
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angel (@nwerddere) reportedYour employee just told me to go **** myself @Rogers
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Reptoid - Independent Content Creator (@reptoid27) reported@RogersHelps No. I told the CCTS exactly what I'm going through in a detailed email, and not just as a disabled person. And this stupid platform "X" does not allow more than a few characters of text in which to describe this hell Rogers puts me though, of course.
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Leonardo Ronca 🇮🇹🇨🇦🇭🇷 (@RoncaLeonardo) reportedWow.... I've barely had you for a week and @Rogers your customer service already blows
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Chris P Bacon (@pozpiggy86) reportedWell... @Rogers promised me that my shanty temp line running over my front lawn would be buried in 4 - 6 weeks. It has now been 9 weeks, and still no sign that the line is going to be buried. I'm starting to regret being a Rogers customer
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MH (@Ms01251977) reported@RogersHelps Do you have service reps calling and offering discounts? I got a call from 416 532-4106
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Grammy (@jumpyGlenys) reported@JayJanower @Rogers Same problem with Telus AI does not have the answers Human interaction is key
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Jaskaran Singh (@jzsingh91) reported@Rogers your customer service is broken. I have spent hours trying to get hold of someone on a call to set up an internet move request but nothing — every call disconnected. Filled your callback form after a chat. Nothing. Do customers have to tweet at you to get help?
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robcampbellyyc (@robcampbellyyc) reported@RogersHelps The problem is, this is not a isolated incident, this happens constantly, and my Internet is giving me 20% of what it’s supposed to be in the way of speed. I had a technician at my home this morning who could not fix anything. But am I getting a discount on my service?