Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 25: Problems at Rogers
Rogers is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (56%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, North York, Crowsnest Pass, Brampton, Mississauga, Vancouver, Montréal, Scarborough, Oshawa, London, Hamilton, Calgary, Ottawa, Concord, and Owen Sound.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 36 minutes ago |
|
North York
|
Internet | 37 minutes ago |
|
Toronto
|
Internet | 40 minutes ago |
|
Crowsnest Pass
|
TV | 51 minutes ago |
|
Toronto
|
Internet | 53 minutes ago |
|
Brampton
|
TV | 1 hour ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Zesty Italian (@twoopmasta) reported@Rogers @Sportsnet your mobile app is a total joke, no sound on games for months now it’s atrocious how little you care about the experience of your insanely overpriced packages. Get your **** together.
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Madam Boring (@Carleey) reported@Rogers hi! I want to make 2 complaints. 1) Your website says your online services hours of operation are Mon-Sat but I've called twice and have received an automated message that it's closed. 2 we cancelled our internet services in Dec but your workers didn't actually cancel it
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Dman (@mcmanus17) reported@RogersHelps The first time I reached out I was told it was an outage in our area. The other two times the service restored before I could connect to an agent.
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Dog Mom 🇨🇦☘️ (@buzz_because) reported@RogersHelps Nope. On hold for over 1 ½ hrs and I had to hang up because the battery on my phone was dying. Not ready to try it again. I just wanna know why my emails are so late incoming. I get emails that were sent to me at nine in the morning & I get them at 9 o’clock at night. NOT OK
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JMAK (@jmaandfriends) reported@RogersBiz @Rogers @RogersMediaPR Please secure your buildings - this is so terrible. I hope it’s not real but it looks very real!
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Just Steve (@StephenColley18) reported@1714tak @RogersHelps **** game? Hardly.
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Ju (@julookingaround) reported@RogersHelps what is going on in Calgary?? Almost two hours without service. This is unbelievable. Are you guys even working today??? Are you even trying to fix it?? What is going on?
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FishiousFitness (@JosephF08608071) reported@BlueJays And @Rogers with another big **** you to their fans, gotta buy an absolutely useless @Apple membership to watch 4 games a month. What a ******* joke!!!!!
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Ranjan Soni (@_RanjanSoni) reportedIs it just me or @Rogers has become really horrible with customer service. Was on chat for over 2 hours twice in one day and both times the chat ended when my turn was due. Tried calling them but was on hold for over 2 hours. Maybe it is time to let go of them & look elsewhere.
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Just Steve (@StephenColley18) reportedWTF @CTV and @Rogers for cutting the end of the second OT of the NBC feed of the NBA game between the Spurs and OKC so I can see Corner Gas.
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Your choice may not be mine & that's ok! 💙💚🌬 (@jmw52) reported@Rogers the downside of you now having the majority of broadband services to Canadians is that you have the shittiest customer service. Your agents might be okay but I'm sorry over an hour on hold to speak to an agent
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Brad Einarsen (@bradeinarsen) reported@JaysChatterBX @RogersHelps On the outage map they keep moving the "restored" time by one hour every hour...
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@RogersHelps Too late now. Always was a strong supporter of Roger’s and their amazing customer service but since last year with the cuts to staff, reduced support channels and hours and contracting out customer service to 3rd world countries who have zero knowledge on the company I’m done.
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Repenix (@Repenix) reported@RogersHelps @Wtimbers It's even parts of ottawa that says the internet is online. South Keys area is offline despite your own outage map saying otherwise.
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Mike Assad (@mikeassad77) reported@tobi @Rogers That’s been bugging me for a while. I gave up trying to contact support. What a joke of a company.
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Mark Puddephatt 🐝🇬🇧🇪🇺🏁 (@mark_pud) reported@Rogers outage in Richmond hill, ON for 2 days. Your outage tracker just updates the fix eta by one hour each hour. Useless without a proper eta
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DWhite. (@DWhiteBC) reported@RogersHelps @Rogers internet not working!!!!! What is on now?!?!
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Bob Baggs (@Bob_Baggs) reported@RogersHelps a couple years ago I added my name and address to the Do Not Knock List for your sales people and they are now back again, twice yesterday which I did not answer because of their aggressive tactics. I called customer service and the options are useless.
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Noah sans Ark (@lunchbox_23) reported@RogersHelps It’s intermittent. I spent over an hour waiting for tech support for them to say “welp, looks good on our end!”
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David (@mckaytoronto) reportedWTF???? @Sportsnet @Rogers I have FIVE Sportsnet channels and not ONE HAS THE #NBA PLAYOFFS! - Four with the same playoff hockey game!
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Dave Turnbull (@TurnbullDave) reportedHey @RogersHelps what gives? Over three hours with no internet or TV, some of us rely on it to do our jobs. Your outages site doesn’t even have Manitoba listed, just says there’s an outage. What’s going on?
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Mikeymike🇨🇦🇯🇲 (@mikeymikems3) reportedSecond month back with @Rogers and I'm already regretting it. Why have I been on hold twice for over 20 mins and can't speak to ANYONE??? So tempted to cancel my contract already.
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iVu (@WhoCntrl) reported@RogersHelps The validation team informed me she is unqualified to solve the issue and has transferred me to Tech Support. The Tech Support representative is also unable to resolve the problem and has asked me to return to the store. No one is taking ownership of the issue.
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🇨🇦 Kent (@kentmaurstad) reported@RogersHelps You guys are abhorrent. Never dealing with you guys again.
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Not Op Cue (@NotOpCue) reported@FidoSolutions When I spoke to you rep on the phone he did not care about the price raise and when I said I was going to cancel he did not try to keep me. A company that has no respect for loyalty and paying every month on time does not deserve my business. @FreedomMobile offered me a great deal when I was leaving them years back, but I still said no cause the data was trash in some areas. @Rogers raised the price randomly on me several times, left them cause why pay $55 a month for something when you can get the same thing for $25 a month.
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Zesty Italian (@twoopmasta) reported@vladdystepdaddy @Sportsnet Thank god I’m not the only one experiencing this, literally been happening FOR MONTHS you’d think the way @Rogers is gouging people for these services they’d fix an issue like game having no sound. Genuinely pathetic excuse of a company.
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Kanav Mehta (@KanavMehta7) reported@Rogers @RogersHelps You guys are Canada's biggest telecommunication scammers. A work from home employee should never get Rogers internet. Lesson learnt! Pathetic company
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Max Adams (@MasTaherazar) reported@Rogers hanging up on clients and jacking up fees. This shaw merger has ruined what was good about shaw and brought everything that was terrible about rogers to the west coast.
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Levi (@ridethevibes29) reported@Rogers @Sportsnet FIRE YOUR ******* CAMERAMAN HE HAD THAT **** IN THE CORONA ROOFTOP PATIO
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sparkytor (@sparkytor) reported@RogersHelps We can’t connect cause the account is connected to a condo corp so we are in never never land. Queue just hit 62 minutes. We can’t put in the account number and since our phones aren’t with Rogers (thankfully) it doesn’t recognize number.