Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 14: Problems at Rogers
Rogers is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Langley, Montréal, Calgary, Newmarket, London, Victoria, Kitchener, Edmonton, Vancouver, Mississauga, Ottawa, Oshawa, Toronto county, and Strathroy-Caradoc.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 2 hours ago |
|
Langley
|
Wi-fi | 2 hours ago |
|
Toronto
|
Phone | 6 hours ago |
|
Montréal
|
Wi-fi | 7 hours ago |
|
Toronto
|
Internet | 8 hours ago |
|
Toronto
|
Internet | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Paranoid Android (@Marvinmeentende) reported@RogersHelps I did not acquire any other internet service here yet.
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Gun Gnome (@GunGnome) reported@Battleship63 @Rogers Starlink would be better, yeah. As much as I'm annoyed with this 5G unit having frequent service interruptions I have to give it credit for being inexpensive. It's only $40 a month. It's also convenient because it's relatively small and I can take it anywhere with me.
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SHANNON (@1CanadianPilot) reported@AtomicSh0cker @GunGnome @Rogers Also there is the storm factor but crazy how it never keeps snow on it. Like... witchcraft. Lol
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Ray Ferron (@FerronRay11491) reported@belle_levesque @Rogers Don't get me started with those *******. We moved to Panama in December and they're still trying to get money from me. Told them to come down and try to get it.
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Ben Lypka (@BenLypka) reportedReminder: @Rogers shut down several radio stations across the country to help fund and produce crap like this
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GoldenInAStetson (@Boud34) reportedCould you fix the replay/resume feature on your app? Whenever I return to an episode I was watching, it starts from the beginning instead of picking up where I left off. It’s annoying @discoveryplusCA @Rogers
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💫 5iveThaGoddess 💫 (@BellaChanelT_O) reportedI need assistance and I literally called 13 times within the past 2 hours, only to be given the runaround and get hung up on. I don't call Roger's for this exact reason. I need one simple question answered and your AI cannot help. What's going on over there? @RogersHelps
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your favourite kutti (@kutti_no_1) reportedpeople ask me why as i as a canadian hate the raptors. it’s because of this ****. private equity is killing sports in the us. @Rogers is killing sports in canada #knicksin5
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Neeraj Mehra- Hotelier (@neerajmehra3) reported@RogersHelps Calling a customer at 9:00 PM to push a service upgrade is already unacceptable. What made it worse was the agent arguing with me and insisting that yes its the right time , Is this really how Rogers trains its call-centre agents? #north bay #rogers
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Steph's Coping Strategies (@Strigah_steph) reported@Lidsville @Rogers This sounds like when I was being called by Telus for months about their security service. I kept asking to be taken off the list, they kept calling. Telecoms are evil
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Chris P Bacon (@pozpiggy86) reportedSo @Rogers promised me IN WRITING that my price was guaranteed for 999 months. Now, only a few months into having the service, and I get my bill only to find that Rogers has raised their prices, directly in violation of the contract. #CRTC #CCTS
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Tyler Higgs 🇨🇦🌻 (@UberJumper) reportedAbsolutely ridiculous service from @rogers. Two plus hours on hold, 3 transfers, asked to dial a different line, transferred to a closed department and an hour and 50 minutes off and on hold. *still* not resolved. Last person at least tried to help!
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barrieguynow (@barrieguynow) reportedWonder if @rogers will ever have a customer service department? Anyone know? Might help their business if they actually hired some customer service reps.
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A Co (@Ady_Co) reported@RogersHelps No other cell service goes down as much as Rogers’. I have no doubt the techs are doing all they can. But the higher ups need to prevent this from happening in the first place.
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Nunya 🇨🇦 (@CanadianNunya) reported25+ minutes on hold with @RogersHelps @Rogers After they NEVER cancelled a phone upgrade months ago when told to. ****** way to do business. 😡
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mags (@magsdabomb) reported@Rogers what happened to your customer service? 20 year customer here and I cant reach anyone for help, you hang up saying youre busy and every chat disconnects. How am I supposed to get help? Its been a week of consistently trying. Ombudsman info please
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Sheila🇨🇦C (@SheilaC17730851) reported@RogersHelps @J6273456386507 Nope. Unacceptable. Over 24 hours. Terrible customer service.
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Harold and Jean (@HAC_N800) reported@RogersHelps It always amuses me that the standard response is “check the website” - if your internet and phone service is out, and like us, you don’t have a smart or cell phone, that’s not a thing one can do easily.. have you though of an IVR message that informs of outages?
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*Ro𝕏anne* (@CyranoYvr) reported@GunGnome @Rogers @Starlink I found you a customer...
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Dave Allen (@zeissikon1) reported@RogersHelps @suefarah_ You don’t have a phone support team. It’s insanely difficult to reach someone at @RogersHelps (insanely is putting it mildly).
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Tyler Higgs 🇨🇦🌻 (@UberJumper) reported@kennethdavid @Rogers It's so bad. 4 hours today on hold/calls with them. Had to dial in 3 times. I think I finally found someone that knows how to do this... but we'll see if he can move the shaw emails to the rogers account he just created.
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banana Appleton (@appleton_banana) reported@RogersHelps No, not a review. You used to be able to get customer service help for any subject on social media messr (ie fb) Now you are sent thru a rabbit hole of the Rogers website. I want to talk to a human not AI bot about being permitted to pay on the due date of my bill as I have been
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Manan Sood (@Manansood20) reported@Rogers I was even considering getting a Rogers Mastercard, but after this experience and the way this issue has been handled, I’m definitely reconsidering that decision. I’ll also be switching to another network provider because I no longer feel comfortable using Rogers.
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Rob (@bordenone) reported@Expos4ever10 @Rogers Exactly. We will be paying for this **** forever. He’s pathetic
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F-Word Scissorhands (@The_Dumbening) reported@settofaze @Rogers Please Note: I am not in favour of it getting cancelled (**** Rogers and everything they've done the last 12 mos)
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Blacktop Cowboy (@Blacktop_Cowboy) reported@GunGnome @Rogers I have the same problem, except I'll be in the middle of town and it happens
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Debra Haak (@DebraMHaak) reportedI don’t think @rogers has customer service anymore. Waited 45 minutes on a call that disconnected. Waiting online - 2 hours at this point.
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Gun Gnome (@GunGnome) reported@LukeCharbonnea4 @Rogers Kinda ****. Not sure what it's advertised at but we get like 10mbs lol But it's fine for what we're doing, including streaming TV. Would NOT be enough for many devices doing things at once though.
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Darlow012 (@Darlow012) reported@GunGnome @Rogers Because what are you, the customer, going to do about it, switch to Bell or Telus 🤑🤑🤑 They got us good
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mvllyy🌺 (@mxlsii) reported@Rogers home internet down and it hasn’t even been a week since switched over to this provider. Lack of accountability and unreliable