Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• Wi-fi (13%)
• TV (11%)
• Phone (9%)
• Total Blackout (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Vancouver, Edmonton, Toronto, Newmarket, London, Montréal, Calgary, Guelph, Comox Valley Regional District, Markham, Langley, Victoria, Kitchener, Mississauga, and Ottawa.

City	Problem Type	Report Time
Vancouver	Internet	3 hours ago
Edmonton	Internet	4 hours ago
Toronto	Internet	5 hours ago
Newmarket	Internet	5 hours ago
Toronto	Internet	8 hours ago
London	Total Blackout	9 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aakash (@aakashkapadia) reported 6 minutes ago

  @RogersHelps hangs up on you after an hour because they know you have nowhere else to go. Peak Canadian monopoly behavior. Zero accountability, extortionate pricing, and third-rate support. Burning my money would be more satisfying. #rogers

• 
  Phat Tony™ 🥩 (@bushcrafter79) reported 8 minutes ago

  @GunGnome @resolutepest @Rogers Same in Ontario with Bell. 5 bars of LTE or 5G and not reception or internet. No service middle of town and even within sight of a cell tower. Not all the time but alot of the time

• 
  Clayton Yates (@ClaytonYates17) reported 9 minutes ago

  @h_n_z @BenLypka @Rogers When Rogers shut down the radio stations in Vancouver and Calgary, it meant a large number of people lost their jobs. If podcasts are the way going forward, then why didn’t they just start a bunch of podcasts instead and employ those people that they left unemployed?

• 
  Comrade Vanilla (@comrade7449) reported 10 minutes ago

  @RogersHelps @RogersHelps why are hold times for support hours? Businesses can’t run when you can’t get ahold of your ISP

• 
  Landon Creasy (@landoncreasy) reported 13 minutes ago

  So… @Rogers @RogersHelps that’s a no on #help then? Fantastic. Oddly ironic a company that sells phones and phone services is impossible to reach by phone.

• 
  Dilnawaz Khan (PMP, ITIL) (@Rumi_009) reported 13 minutes ago

  @RogersHelps Sorry, doesn't resolve anything. Rogers is a complete rip-off with very poor service.

• 
  Nunya 🇨🇦 (@CanadianNunya) reported 17 minutes ago

  25+ minutes on hold with @RogersHelps @Rogers After they NEVER cancelled a phone upgrade months ago when told to. ****** way to do business. 😡

• 
  freebird2014 (@freebird20142) reported 21 minutes ago

  @RogersHelps Found a new cheaper cell service. Will be moving to it soon.

• 
  T (@Krommsan) reported 22 minutes ago

  @GunGnome @Rogers Drop your phone back down to LTE. Better data frequency rates at a distance vs 5G.

• 
  Puck Scholar (@PuckScholar) reported 27 minutes ago

  @BenLypka @h_n_z @Rogers Why do you need a podcast approved by rogers? There are plenty of independent creators you could choose to support

• 
  Buckles and Bulls Brands Inc. (@BucklesandBulls) reported 27 minutes ago

  @RogersHelps It is horrible every day! Just junk.

• 
  A Co (@Ady_Co) reported 28 minutes ago

  @RogersHelps I have no home internet or TV and my cellular service is working at a snails pace. Pretending the problem doesn’t exist is not the answer. Bathurst and Eglinton area.

• 
  Doug the Spud 🇨🇦 (@DThespud15601) reported 28 minutes ago

  Hey some decency from a large corporate entity that historically has been absolutely awful to its customers. This isn't publicity or anything. Nope. Continue this behaviour, and I might change my mind @Rogers

• 
  Colt (@ColtKo) reported 29 minutes ago

  @Rogers I can't even call and cancel my services now with your Retarded AI

• 
  Regulus Coeur (@CoeurRegulus) reported 29 minutes ago

  @RogersHelps Went into a Rogers location yesterday- no help could be given so I am filing with CRTC and canceling my contract. Support with Roger's has become abysmal.

• 
  bobsuruncle (@bobisuruncle3) reported 29 minutes ago

  @Sportsnet @FAN590 Hey @Rogers go **** yourself

• 
  Jamie McGee 🇨🇦🍁 (@JamieMc46313002) reported 31 minutes ago

  Seriously, @Rogers? Cut this corporate greed crap.

• 
  Pietro Cammalleri (@PCAMMALL) reported 34 minutes ago

  1 of 2. @RogersHelps I'd like to discuss with an agent Rogers' poor execution today of the Rogers Yankee Offer. There's no way for a user to know to take a screenshot of the code or write it down first before tapping on the Rogers mobile in-app notification...

• 
  Lee (@ThreeStarPet) reported 38 minutes ago

  @RogersHelps I figured it was a scam since the email and text message they promised never materialized! Thanks!

• 
  Patrick Kernaghan(He/Him) (@Brevity_ii) reported 38 minutes ago

  @dagdakiayaz @Rogers Switch to Telus. Rogers isn't worth your time and they don't care about customer service. Getting away from them was has been such a good change.

• 
  B Rachel (@b_rachel18) reported 42 minutes ago

  @RogersHelps the amount of time I’ve had to spend trying to correct a billing error you made is ridiculous. I have been on hold for over an hour and the online queue is just as bad. Please provide better options for customers to resolve issues.

• 
  Corey Herscu (@coreyherscu) reported 47 minutes ago

  It should be illegal for @Rogers to dodge customer service complaints as it does.

• 
  Прінсеса Саша CHECK MARK (@sasa_prinsesa) reported 49 minutes ago

  @Rogers please tell me what the issue is! My Roger’s wireless home phone doesn’t allow me to call out but I can receive calls! This happens all the time and I go without service for days! I’m thinking about going back to bell!

• 
  A Co (@Ady_Co) reported 49 minutes ago

  @RogersHelps Yes it shows that my area is down. However it doesn’t explain why my cell phone is operating slower than 3G!

• 
  B Rachel (@b_rachel18) reported 51 minutes ago

  @RogersHelps I was given a link to the site. But I wanted to speak to someone directly so I tried calling. Right at 9 am. Nearly 2 hrs later and still waiting to be connected to someone who can help me.

• 
  Carolyn Armstrong (@CarolynAYYC) reported 57 minutes ago

  @rogershelps @rogers #yyc #yeg Installed the #rogers xfinity Gateway Gen 3 Modem - iPad sez it is located in New York (nope - in Canada) Called Cust Support - they were very unhelpful. Have googled issue - this is not a me nor iPad (Apple) problem @rogershelps - over to you

• 
  CoopersMom 😁 (@JaneCornwell11) reported 57 minutes ago

  @Rogers So the the CARDBOARD COLD PIZZA WASN'T EATABLE BUT YOUR PEOPLE SAID WE DON'T GIVE REFUNDS. SO WHO THE F-_K STANDS BEHIND THIS ISSUE? GET READY, I AM GOING TO HAUNT INSTACART EVERY DAY ON SOCIAL MEDIA!

• 
  barrieguynow (@barrieguynow) reported 60 minutes ago

  Wonder if @rogers will ever have a customer service department? Anyone know? Might help their business if they actually hired some customer service reps.

• 
  Daryl Cognito (Frosty Rage) (@darylcognito) reported 1 hour ago

  @181Lindz @Rogers My increased was due to long distance⸘ who know. Now I'm trying to roam like home and online it 100 international, calling in to get a better deal got me to 190??? Been a customer since (no kidding) 1991 time to move on

• 
  mvllyy🌺 (@mxlsii) reported 1 hour ago

  @Rogers home internet down and it hasn’t even been a week since switched over to this provider. Lack of accountability and unreliable