Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 4: Problems at Rogers
Rogers is having issues since 10:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Toronto, Montréal, Ottawa, Surrey, Hamilton, Port Hope, Cambridge, Kitchener, Barrie, Calgary, Victoria, Edmonton, St. Thomas, and Guelph.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Phone | 21 minutes ago |
|
Toronto
|
Internet | 37 minutes ago |
|
Toronto
|
Internet | 38 minutes ago |
|
Montréal
|
Wi-fi | 2 hours ago |
|
Ottawa
|
Internet | 3 hours ago |
|
Surrey
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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PoolBoy🧲🌊🐙🐬🐳 (@JTown604) reported@Rogers Your customer service, and fraud dept are brutal to deal with
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🎃👻Failed Myers-Briggs 🇵🇸🇸🇩🐯 (@UghitsAnjali) reported@RogersHelps I have something die why you alway down when I need you bb!!
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Jey (@Slxmjimmy69) reported@RogersHelps And sometimes I’ll lose service at home close to square one area
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Preston Hodgkinson (@NHLHodgkinson) reportedAlmost 24 hours without internet now… and no timeline on when the outage will end or what caused it Be better @Rogers
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Elizabeth Bryant (@wheelgirl77) reported@RogersHelps Outage at 90 Waller St. in Whitby again where there are many vulnerable disabled people. Since 1:30 AM. Second time in a week. For what we pay for your service you need to do better Rogers. Last time it was out for over four hours and you offered us $2 credit!
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glen philippe (@simonsamcharlie) reported@Expos4ever10 @Rogers No matter what happens,Schneider isn't the one supplying this team with the junk on the roster, or the cause of injuries,or Vladdy, Springer, Gimenez and Varsho being this bad...He was the cause of the loss last Saturday, but that's it...
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Grittygirl88 (@grittygirl88) reported@RogersHelps anything wrong with your customer care lines? I called on a Tuesday at 7 pm and I was not able to get through to any specialist. Also no answers on the social media handles.
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ᗪEᖇEK ᗩᒪᒪᗪᖇITT (@DerekAlldritt) reported@RogersHelps @TheKarltopia Karl, what their AI bot is really saying, is that this basic feature has existed for a decade, but our systems and tech teams are too old, stupid, or stubborn to implement it, so please PLEASE choose another provider. Just wait until you have to call their business support....
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Jesse Connell (@Conman_09) reported@RogersHelps is there an outage in Winnipeg? The website is sending me in circles
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🇨🇦Sharon Ledwell#ElbowsUp (@bluetsauvage) reported@RogersHelps @CCTS_CPRST I have already restarted my phone. I have reset the network. We have reset our network router. None of it works. I believe your provisioning group needs to make a change to allow wi-fi calling on my line. Why don't you ask them to do that
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Jennifer Vargen (@jennvargg) reportedEverytime you call @Rogers /shaw … it’s a nightmare of AI… 1-1 1/2 hr wait on hold. Worst company ever!!!!!!
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EagleBoneWhistle (@eaglebnewhistle) reported@Rogers having trouble explaining to the off shore customer service reps that I only want to speak with rogers employees who are working within the borders of Canada. I know I'm just a drop in a bucket, but I'm about to take business elsewhere.
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🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported@RogersHelps On chat, yes, not on the phone. Stubborn not to declare an outage, but we got a tech call for Saturday afternoon, and the 2nd chat agent diagnosed a lack of speed to the modem. This should be a must-do for TODAY, not Saturday.
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🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported@RogersHelps It is a construction caused outage around 8 am. The call was placed by the paving company.
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Chiranjeevi Nagiredd (@chirutweet) reported@RogersHelps Yes my account is set up now. I just have issues with my activation charges.
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🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported@RogersHelps As soon as I got off the Chat line with the issue resolved. It is acting up again.
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Tomasz (@TKrzyzewsk86279) reported@dhewlett @Rogers I have big problems I have found here in Poland guy who can shapes shift etc and changing colour of eyes. I guess that Goulds and entire sci - fi saga is somehow true and this sick action about goulds too.
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🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported@RogersHelps 4 hours later, mostly on hold, I have been bounced around to people who engage long enough to figure out they need to send me somewhere else where I end up on hold AGAIN. I have a service booking They made an error on the day. I was told tomorrow a.m.; the notice is for JUNE 3!🤬
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Jey (@Slxmjimmy69) reported@Rogers I need help, I am still struggling to get full service in Mississauga, as soon as I drive off the 401 in meadowvale I lose service down to 1 bar and I have no way of calling someone or anything even when I am outside.
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Carol (@zephryus47) reported@CTVdavidspence @Rogers Been there done that. Telus is just as bad
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Jthreads🇨🇦⚾🏈⚽🏒🚨 (@Jthreads00000) reported@copperleaf22 @Expos4ever10 @Rogers Yeah that's fine and I agree. John Schneider's a. ******** but that's not fixing all our problems
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Martin (@O_Grech_kin) reported@RogersHelps I hope this works because I started speaking with technical and it has sent me to the further issues I’ve been experiencing
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🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported@RogersHelps Nope. Sorry but I want nothing to do with a tool that is going to give me more runaround and being bounced around more that I have been over several hours. I have a service appointment but they made a mistake and keyed in June 3rd instead of June 2.
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Yogi (@TheYogiPatel) reported@RogersHelps I need help with registering my online account. I don't have access to my account number & I don't have any way of retrieving it from any of the online services. Also, when I insist on getting in touch with a customer service person, the AI assistant disconnects the call.
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🤍♐️ (@barrosxo) reported@RogersHelps worst customer experience I’ve ever had. Kept me on hold for over two hours to just hang up on me and tell me your closed and to call again tomorrow? After over 10 years of loyal service this is ridiculous..
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Bill Wellman (@bill_dub) reported@CoryJudson @Bell @Rogers I was having issues with Bell. They were finally resolved but I had mention to the Bell rep that i had investigated the option of switching to Rogers as they gave me a great offer. The Bell rep basically told me to go ahead and take the Rogers offer
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🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported@RogersHelps This needs to be declared an outage or an onside tech needs to swap out TV boxes today or tonight.
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Sanka Jayasundera (@Zenblime) reported@RogersHelps Doesnt help i still having issues that I am getting tossed around in. Very disappointed in this service
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Many (@many_876) reportedPoor @RogersHelps @Rogers doesn’t like people telling the truth that @EdwardSRogers is a ****** Ps, I know he is, the only reason why she coming forward she afraid of him and how much control he over media
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Vendus Turlogan (@Vendus8) reported@RodgmanPsych @Rogers They can remove schneider too who consistantly is making bad decisions. I do feel bad for seabold. He was put in a twrrible spot. Varland should have pitched both innings.