Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (57%)
• TV (15%)
• Wi-fi (13%)
• Total Blackout (6%)
• Phone (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Montréal, Saskatoon, Newmarket, Toronto, Oshawa, Vancouver, Brampton, Calgary, Guelph, Scarborough, Hamilton, Summerland, Mississauga, Cambridge, and North York.

City	Problem Type	Report Time
Montréal	Internet	3 hours ago
Saskatoon	Internet	4 hours ago
Newmarket	Internet	4 hours ago
Toronto	Internet	7 hours ago
Oshawa	TV	8 hours ago
Vancouver	Internet	8 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karl Zenith Nieva (@TheKarltopia) reported 8 minutes ago

  @RogersHelps In the future??? @TELUS has had this for over a decade I believe. Nice way to lose a customer

• 
  David "Stargate Genius Leader" Hewlett (@dhewlett) reported 13 minutes ago

  Hey, is there a @Rogers nerd out there who wants to help me get my 82 year old mum's internet installed? She's in tech support hell...day two on the phone explaining that you're trying to install the new service at the old address!!? On Stargate I'd just yell at Zelenka...but this is on you!

• 
  Vicky Mansour (@Vicky_Mansour) reported 14 minutes ago

  @dhewlett @Rogers This sounds like it should be something simple to fix but if they are having this much trouble it might be time to find an alternative provider! Hope you get it sorted for your mum asap!

• 
  Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported 18 minutes ago

  @RogersHelps So 45+ minute wait times are normal at all times of the day? So either you have a very big problem, or a very big lack of employees. I have been a customer since 2001. This has never happened, unless I'm calling at like 7pm when people were adding Crave so they could watch GoT.

• 
  Sanka Jayasundera (@Zenblime) reported 18 minutes ago

  @RogersHelps Doesnt help i still having issues that I am getting tossed around in. Very disappointed in this service

• 
  David (@mckaytoronto) reported 21 minutes ago

  WTF???? @Sportsnet @Rogers I have FIVE Sportsnet channels and not ONE HAS THE #NBA PLAYOFFS! - Four with the same playoff hockey game!

• 
  SLICK.skr🐡 (@SLICKBLOWFISH) reported 22 minutes ago

  I swear @Rogers is the worst phone provider in world and I’m taking legal action against them Every employee there is a joke They all lie , endless charges I have to dispute Since switching to a business account I’ve only gotten worse service I just paid them almost 1000$ to get my bill to zero Confirmed my next bill is 60$ tax in and that will be in going forward My bill is at 0 for awhile , I screenshot wondering what’s happening , then 160$ gets added to my bill They said 80$ suspension fee was added 💀 Rogers I’m coming for you

• 
  Gio (@giovexpo) reported 25 minutes ago

  @daysofyore67 @Rogers I Have The Same Problem,My Internet Goes Down Daily. I am Not Getting The Service I Paid For. Thinking Of Returning My Modem

• 
  Levi (@ridethevibes29) reported 27 minutes ago

  @Rogers @Sportsnet FIRE YOUR ******* CAMERAMAN HE HAD THAT **** IN THE CORONA ROOFTOP PATIO

• 
  King Jr (@JrOsoarrogant) reported 32 minutes ago

  Damn wtf @Rogers whats up with ya’ll network I ain’t got no data since yesterday

• 
  Jessica ⚕ (@La_PsyChiq) reported 33 minutes ago

  @nestapendragon @Rogers Don't look at me...I get 𝘮𝘺 terrible customer service from @TELUS

• 
  Paul Butchard (@Bouch87) reported 33 minutes ago

  @RogersHelps @BradenScheck Can you assist my 75 year old mom who has been out of internet and tv for days!! No help from anyone @Rogers. Please send a dm so we can get this resolved ASAP!

• 
  Michael DelPiero (@MikeDelpieroX) reported 34 minutes ago

  @KoronaB5899 @Rogers UNVERIFIED Rogers AI chatbot asking for your “details.” Where does that information go, and is it secure? Don’t fall for the appearance of help. The original post says these exposed wires have been ignored for four years. Another “please DM us” response changes nothing.

• 
  Ranjan Soni (@_RanjanSoni) reported 36 minutes ago

  @RogersHelps I have tried everything. I am not travelling anywhere and on Roger’s network.

• 
  Stuart (@BlueAndWhiteGuy) reported 38 minutes ago

  @Rogers Someone from Rogers Loyalty Department had better call me immediately on my cell that you have in your system immediately or I will go on a social media blitz to let anyone and everyone know what horrific customer service I have received from Rogers.

• 
  Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported 40 minutes ago

  @RogersHelps You don't actually but if you want to hear me in the ohine, its recorded. I have been calling you guys for 2mths now. Evening, weekend, middle of the day, morning, online, & twitter. No one answers for 45mins. I have NEVER had this problem before. Is everyone replaced with AI?

• 
  BrianM (@briangm11) reported 41 minutes ago

  @RogersHelps Thanks, but the @Rogers tech support dept has been so decimated by profit-enhancing layoffs that the task seems insurmountable. We "upgraded" to Xfinity last Aug., but the modem quit twice this week. Each phone call takes 60+ min, and last night we had to quit.

• 
  Chiranjeevi Nagiredd (@chirutweet) reported 42 minutes ago

  the account notes, yet no one is taking ownership. Even my latest visit was not properly noted on the account Customers should not be sent back and forth between customer care and stores for something this simple. Looking for a resolution without unnecessary visits.@RogersHelps

• 
  Brad Beaumont (@BradBea18939369) reported 43 minutes ago

  @Rogers sitting in hold for last 37 mins waiting to talk to a customer service rep, is wild for what i pay to use your product

• 
  SCH (@StephenHoltzman) reported 45 minutes ago

  Seriously, @RogersBiz @RogersHelps, three hours on the phone with 4 reps, and even a call to a Rogers Store, and NO one can help me with an email I received from Rogers Business today about my account! @CRTCeng Does anyone know what they are doing at your company?

• 
  Elizabeth Bryant (@wheelgirl77) reported 45 minutes ago

  @RogersHelps Service is down in Whitby on Waller Street. Outage map is also down. Any info or ETA on this?

• 
  Andy Potter (@aap53) reported 49 minutes ago

  @RogersHelps Been there, done that. It’s easy to solve - reset the router several times a day which is of course unacceptable. Funny thing is that I never had an issue before Rogers took over Shaw.

• 
  Sanka Jayasundera (@Zenblime) reported 51 minutes ago

  @RogersHelps Its on both. I tried doing on the phone and through online and I am not getting feedback on either. I shouldn't be in a situation where a phone with 100% charge dies before I can connect with rogers. My issue is I got a new watch but its not connecting to the plan.

• 
  Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported 55 minutes ago

  Does anyone real even work at @RogersHelps @Rogers anymore? Guess what, I'm not paying my bill until you ******** FIX THE PROBLEM I've been dealing with for two months. If you don't want me showing up to your TO office, you'll get someone on the phone. 🤬

• 
  Gio (@giovexpo) reported 57 minutes ago

  @RogersHelps How Would That Help. I Will Go In Person. Since I Bought It The Range In The House Is limited And Slow. Up Upgrafed To The Nokia 5 G Modem ,My Iphone 5 g is Faster. Why Is That.

• 
  Free & Fair (@CanadaMate) reported 60 minutes ago

  @RogersHelps @Rogers what a disappointing experienced conversation with your top rep today. Never have i thought Roger's CS support level has gone to so low quality now What a terrible start of the day speaking to someone from Rogers this morning 👎

• 
  Anna Bana (@anzalene91635) reported 1 hour ago

  @RogersHelps All the same questions as the tech support person and it is very difficult to deal with a company who is unwilling to acknowledge their system is not working and blaming the customer device instead. Down detector is showing multiple issues but nil from Roger's website

• 
  PickemMMA (@PickemMMA) reported 1 hour ago

  @MannySforza @Rogers hey bro, have you filed a CCTS complaint yet?

• 
  sparkytor (@sparkytor) reported 1 hour ago

  @RogersHelps We can’t connect cause the account is connected to a condo corp so we are in never never land. Queue just hit 62 minutes. We can’t put in the account number and since our phones aren’t with Rogers (thankfully) it doesn’t recognize number.

• 
  HockeyBusiness (@HockeyBusiness) reported 1 hour ago

  Remember when Rogers offered buyouts to half their staff? Well, now, when Rogers customers call in to speak to support, you now get AI ASSISTANTS! Not even live agents! If it was an hour of frustration on the phone before, it's 10 times worse! UNACCEPTABLE! @Rogers