Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (56%)
• TV (15%)
• Wi-fi (13%)
• Total Blackout (7%)
• Phone (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Calgary, North York, Oshawa, Mississauga, Toronto, Ottawa, Brampton, Edmonton, Surrey, Vancouver, Newmarket, Moncton, Toronto county, Collingwood, and Ajax.

City	Problem Type	Report Time
Calgary	Internet	12 minutes ago
North York	Internet	43 minutes ago
Oshawa	Internet	1 hour ago
Mississauga	Internet	2 hours ago
Toronto	Total Blackout	3 hours ago
Ottawa	Internet	3 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bill St. Arnaud (@BillStarnaud) reported 5 minutes ago

  @RogersHelps It’s almost impossible to get through to wireless tech support. Twitter is much more responsive. I guess I will have to switch to Starlink - too bad. Rogers was great for a while

• 
  babe honker (@babehonker) reported 5 minutes ago

  @buperac @tobi @Rogers every damn thing in canada is a cartel. an insane asylum

• 
  Eleanor (@eleanorpattern) reported 10 minutes ago

  @RogersHelps Messaging on behalf of my 90 year old great Auntie, her TV service has been down since this morning. Scarborough, On area. Any idea when services will be back up? Shes very concerned about missing Dateline!

• 
  Ingeniator (@1ngenious) reported 10 minutes ago

  @MikeDelpieroX @for_vaughan @RogersHelps Sounds like blatant fraud and misrepresenting the term "customer support" even "help" for fucksake.

• 
  Brendan Bresnahan (@brezvideo) reported 12 minutes ago

  @RogersHelps My Rogers bill is around $1000 a month. I went to a Rogers store with a hardware issue, they told me I have to call on the phone. I have been on hold for 90 minutes now on the phone with Rogers, still holding. Is this the best you can do?

• 
  Brian Kusiewicz (@BKOttawa) reported 12 minutes ago

  @RogersHelps It was tied to canceling internet and TV services. Charging $745.80 after 20+ years as a customer feels excessive, especially when competitors cap these fees far lower. I’m asking Rogers to review this situation and provide a fair resolution for a long-time customer.

• 
  Evan Vokes (@EvanVokesMSc) reported 13 minutes ago

  @buperac @tobi @Rogers most of the problem corporations are Canada Corporations. separation fixes this. suddenly Rogers, while originally from Calgary, becomes a foreign corporation

• 
  Paul Mori (@paulpmori) reported 14 minutes ago

  Recently purchased the $90 Rogers Mobile Travel Pass for a trip to Italy. It picked up a network maybe 50% of the time. Most times I tethered to my friend's eSIMS Card. Save money - get an eSIMS card and avoid the frustrations. That was a waste of $90. Thanks @Rogers.

• 
  TimeTraveleRuss (@Noeticwanderer) reported 14 minutes ago

  @RogersHelps Calling again. I did end my account with Roger's last August... an account I had since 1987 when I got my first mobile phone. After 38 years of being a loyal Roger's customer I finally had enough and have transferred my number to a new service provider.

• 
  Smaug is Bored at the Smörgåsbord (@smaugizbored) reported 14 minutes ago

  @RogersHelps @tobi Bro: Runs the biggest tech company Canada has ever seen (and might ever see) Prajeet running the support account in Punjab: "saaar have you tried turning it off and on again?"

• 
  Pav (@hwspav) reported 14 minutes ago

  @Poppins1971 @RogersHelps @suresh__cp Yeah and the link they provided doesn't work. Definitely an issue right now in Ottawa. It dropped at 1140am and hasn't come back up since

• 
  Valerie Zannella (@valzann0) reported 16 minutes ago

  @RogersHelps is there an outage in the keele and major Mack area right now?

• 
  Rick Austin🇨🇦 (@ChessStudio) reported 19 minutes ago

  @RogersHelps Your own outrage map says there is a service disruption that will be resolved in an hour. It's been saying that all day. It's now 1:15 am and there's still no service and it still says the service will be restored in an hour....

• 
  *** {agentic simple sarcasm} (@ass_sarcasm) reported 20 minutes ago

  Isn’t Hotspot part of the service that @rogers provides?

• 
  BtheNorth (@BtheNorth) reported 26 minutes ago

  @tobi @Rogers This won’t be a problem anymore once we get those Starlink phones.

• 
  Kevin Wright (@KevinADWright) reported 27 minutes ago

  @tobi @Rogers Set apn: mobile.apn this should fix tethering on Rogers but seems to kill tethering on US carriers fyi. Remember to switch back if you’re travelling.

• 
  yeah right (@maiti65) reported 31 minutes ago

  @RogersHelps Worst service ever!! Can’t get a technician for 3 days

• 
  Homer (@HomieYak) reported 33 minutes ago

  @RogersHelps it had been another hour on hold for the same problem. Three day or of an hour to 2 hours + and still havent spoken to anyone.

• 
  Chemical Holly🍀 🇨🇦🇬🇧 🇺🇸 (@ChemicalHolly) reported 33 minutes ago

  @islgalwrites @Rogers we were told that a tech would take a couple of weeks (with no service), so my IT-Tech son diagnosed the problem, told the dude on the phone that he was qualified, to just give him the passwords and he'd fix it himself. HUGE NEGATIVE!! But our priority got bumped.

• 
  Mitchell (@MBaines11) reported 34 minutes ago

  FIX YOUR INTERNET!!! @Rogers @RogersHelps

• 
  Les Williams (@leswilliams2) reported 34 minutes ago

  @RogersHelps I’m a hospital patient who is having internet and wifi issues with my iPhone. I need to speak with a real person who can help me. Not a AI bot !!!!

• 
  El Punitor (@ElPunitor) reported 37 minutes ago

  My solution to crappy service from @TELUS is @Rogers.

• 
  Paul 🇨🇦 🇺🇸 (@CoachPaul_07) reported 41 minutes ago

  @rogershelps Internet currently down and so is your webpage to very service outages!

• 
  DWIT 3D & Laser (@Dwit3d) reported 46 minutes ago

  @Rogers I have been on the phone now for over 3 hours trying to fix an issue that YOU caused. Transferred from one department to another, then back to the original department and still waiting. You make me want to cancel ALL of my services with you. This is not right!

• 
  Justin Jaster (@justin_jaster) reported 52 minutes ago

  @RogersHelps I have yet to hear back from you after providing proof (images). Also, rogers is no longer taking calls due to call volume. Please don't tell me this is a localized problem when it isn't. I also want my lost productivity time compensated

• 
  TheWomanQueen👑 (@TheWomanQueen1) reported 54 minutes ago

  Ok so we’re going to have to deal with an outage every couple of years @RogersHelps??? Heck no, Iam cancelling my services!!! Unbelievable

• 
  Craig DeCraene (@CraigDeCraene) reported 56 minutes ago

  @RogersHelps Been down that road, they told me to switch to 3G or use my friends wifi… true story

• 
  Mondoggg (@mondoggg) reported 56 minutes ago

  @RogersHelps Your lookup page is down as well as your service

• 
  Sophie (@sophie_everine) reported 58 minutes ago

  @FidoSolutions @MattGalbino @RogersHelps It’s been down since 7am. Please give update!!!

• 
  telasalfonso (@tuputocreador) reported 1 hour ago

  @RogersHelps Nothing happened, I didn't get my problem solved I lost my patience.