Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (12%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Bathurst, Edmonton, Scarborough, Clarington, St. Albert, Mississauga, Bradford West Gwillimbury, Brampton, Newmarket, Calgary, Toronto county, Toronto, Montréal, St. Catharines, and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Bathurst
|
Internet | 41 minutes ago |
|
Edmonton
|
Internet | 49 minutes ago |
|
Scarborough
|
Internet | 2 hours ago |
|
Clarington
|
Phone | 2 hours ago |
|
St. Albert
|
Phone | 3 hours ago |
|
Mississauga
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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creative (@CreaTiv_thinkeR) reported@RogersHelps My location doesn't show in any of scheduled outage areas. I live at 2450 watercolours way, K2J7B1. Basically waiting since 70 minutes for someone to pickup call and 40 minutes to your chat agent but none is responding. Your services have become very bad
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SA (@mom2sassholes) reported@RogersHelps is there a problem with Disney +? It’s giving me an error code on my tv.
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🇨🇦Sharon Ledwell#ElbowsUp (@bluetsauvage) reported@RogersHelps @CCTS_CPRST How does one connect to this mythical Tech Support. 3 hours yesterday and 1.5 hours today. I was dropped both times by Rogers.
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Chevy the Golden (@chevy_GRR) reported@Rogers upgraded my phone. It was delivered today and I followed all of your instructions to transfer my old phone to the new one. The new phone won’t connect to the network and when I go online to get help, you’re ******* CLOSED!!!!! **** YOU!
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Cross Fire (@BellaKissBanuta) reported@RogersHelps I noticed that you keep saying sorry to customers for not honouring your services. It doesn't make any sense because a customer cannot say sorry for not paying your bills, even if the quality of services is poor. Unfortunately, there is no incentive for that.
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🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported@RogersHelps This needs to be declared an outage or an onside tech needs to swap out TV boxes today or tonight.
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s. (@silmapps) reported@RogersHelps 2/3 Internet, land line and cable like they are automatically trying to avoid payments. It's a fkg ridiculously high price. Highest in the WORLD. Don't threaten them with cutting off services if your arrangement is not fulfilled, especially if they've never missed a payment
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Name (@Puckluck81) reported@TELUSsupport @TELUS my refund has been on going for 15 days. You promised a call back in 48 hours 72 hours ago. Of this is customer service I think @Rogers might have several new customers.
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🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported@RogersHelps Good afternoon. I need an update to an ASAP service request placed at 9:30 a.m. this morning. There is a medical need to get this service restored.
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D Crocker (@denncrocker) reported@RogersHelps Telling a customer one thing and then adding to the cost of a bill is not a good business practice. A long time customer that you are willing to lose may work for you but if doesn't work for me
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D Crocker (@denncrocker) reported@RogersHelps I was told the number of boxes I had would still be free in my new agreement but I guess that's not the case. I've been a long time rogers customer , even going back as far as the early 1990's I think but this has left me very unhappy. While talking with your agent they did
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s. (@silmapps) reported@RogersHelps 1/2 You want to help? Here's a few suggestions for you... 1. Representatives that speak fluid English or at least English we can understand! 2. Representatives who read notes before calling clients. 3. Not treating loyal clients who have been paying almost 400 a month for
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MACK A (@mack1971) reported@RogersHelps Your agents ? You mean there’s more than one, it sure doesn’t look like it . Service on my cell phone sucks , called about the same issue a couple of months back and was told issue was solved as the reset network settings , same BS is happening again… give me some guidance YC
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T-Dog (@TDog_xrp) reported@Rogers why does your network time on my cell phone keep switching in Calgary to the incorrect time. Every 10 minutes or so all morning it is oscillating between Mountain time an pacific time. Do better.
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Berg (@_berg618_) reported@RogersHelps I already checked the website. There are no promotions available. Can you have someone from your customer care team call me? I can't invest another 2 to 3 hours being on hold over multiple calls in one day.
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Jasmine Kaur G (@jgarcha) reportedWell. @Rogers Shaw, whoever they are doesn’t seem to keen on fighting to keep a 20+ year customer so let’s play the what do people got to offer game? Internet, TV, Home Phone. DM me your best plans @TELUS @FreedomMobile and whoever else.
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🇨🇦Sharon Ledwell#ElbowsUp (@bluetsauvage) reported@RogersHelps @CCTS_CPRST I have already restarted my phone. I have reset the network. We have reset our network router. None of it works. I believe your provisioning group needs to make a change to allow wi-fi calling on my line. Why don't you ask them to do that
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Many (@many_876) reportedPoor @RogersHelps @Rogers doesn’t like people telling the truth that @EdwardSRogers is a ****** Ps, I know he is, the only reason why she coming forward she afraid of him and how much control he over media
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Jesse Connell (@Conman_09) reported@RogersHelps is there an outage in Winnipeg? The website is sending me in circles
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Hania ☘️✨ (@_Hania_00) reported@PierrePoilievre Or Poor @Rogers cant touch it " WHO HASE THE INFRASTRUCTURE ONLY CAN PLAY IN THIS INTERNATIONAL Sector of Buisness
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Dodie (@michifme) reported@RogersHelps 1st never was asked about being former shaw customer and now even your app won't load. Been kicked out of support chat too. Now just give me a link or phone number to get someone here to bring new equipment or someone to call not chat with
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chris (@whiteboywork) reported@Rogers wtf are yall doing about the internet connection???
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Daisy (@Daisy5955) reported@Rogers Wanted to change my plan for 4 lines and purchase 4 new phones. Have been overpaying the lines for years $300/month +tax with shared 65GB, and was I told I could not benefit from promotions because I am not a new customer.
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Alexis Gee (@lexomatic) reported@RogersHelps It turns out it was a planned upgrade work June 1-4, but none of the 4 people I talked to until just now knew that. There was no advance notice and no info in online outage map that it was likely to continue or for how long. That is failing customer service.
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Nirmal Nanda (@ImNirmalnanda) reported@RogersHelps I've been a customer for over 12 years and my contract expires this month. I've contacted customer service several times but have received different pricing each time. Could someone review my account and provide the best available renewal offer?
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chris (@whiteboywork) reported@Rogers you gonna fix this anytime now right ??? 9 tome have had to reset my router...
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🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported@RogersHelps On the phone line FINALLY!!! Now they don’t want to declare there was an outage but your backend team is still gathering information ~22.5 hours out when this situation happen. I know that 2 streets in my area had the same issues.
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Expos4ever (@Expos4ever10) reported@CrazyCurt1978 @Rogers That won’t help the fact the manager is terrible
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staz (@zzleepyguy) reported@RogersHelps I got told to split my internet connections from 2.4 to 5g and that didn't help, It has to be a problem on your end especially with multiple people dealing with it. Especially on down detector there's plenty of reports of internet issues
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Yasin Nizami (@ynizami7) reported@Rogers your consumer line support sucks! The agents of have no sense of customer service 🤦🏻