Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Montréal, St-Jean-Port-Joli, Calgary, Markham, North Vancouver, Mississauga, Toronto, Chipman, Brampton, Hamilton, Powell River, Saint-Hyacinthe, London, Brantford, and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
Wi-fi | 13 minutes ago |
|
St-Jean-Port-Joli
|
Internet | 2 hours ago |
|
Calgary
|
Internet | 3 hours ago |
|
Markham
|
TV | 5 hours ago |
|
North Vancouver
|
Internet | 5 hours ago |
|
Mississauga
|
Internet | 6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Expos4ever (@Expos4ever10) reported@TDotResident That’s a pretty low bar though. I trust anyone over @rogers, who is one the worst companies anyone.
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Carol (@zephryus47) reported@CTVdavidspence @Rogers Been there done that. Telus is just as bad
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Scott Benning (@WeyburnSoccer) reportedIs @Rogers management unaware of how unbelievably terrible their customer service is, or is that the corporate culture that they are trying to develop. Exhaust, obfuscate, and frustrate their clients into submission. Truly awful.
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Tomasz (@TKrzyzewsk86279) reported@dhewlett @Rogers I have big problems I have found here in Poland guy who can shapes shift etc and changing colour of eyes. I guess that Goulds and entire sci - fi saga is somehow true and this sick action about goulds too.
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Grittygirl88 (@grittygirl88) reported@RogersHelps anything wrong with your customer care lines? I called on a Tuesday at 7 pm and I was not able to get through to any specialist. Also no answers on the social media handles.
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Elizabeth Bryant (@wheelgirl77) reported@RogersHelps Outage at 90 Waller St. in Whitby again where there are many vulnerable disabled people. Since 1:30 AM. Second time in a week. For what we pay for your service you need to do better Rogers. Last time it was out for over four hours and you offered us $2 credit!
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𝔅𝔯𝔞𝔡𝔢𝔫🇨🇦 (@BradenScheck) reported@RogersHelps Yes, I was using the app and only got error messages. I got the modem set up finally after nearly 3hrs, 1hr hold yesterday, and multiple days trying. Your support member was amazing though once I got through. I spend a lot on your services, hire more people.
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🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported@RogersHelps Good afternoon. I need an update to an ASAP service request placed at 9:30 a.m. this morning. There is a medical need to get this service restored.
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MACK A (@mack1971) reported@RogersHelps I can’t do this man.. I need to speak to people not text my issues … thanks for not helping .. ask me for my phone number in DM and call me if you want to really HELP
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Jey (@Slxmjimmy69) reported@RogersHelps No I got a iPhone 17 pro max from Rogers and yes I’ve been getting this problem since the new year when I got the phone
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Lt (Retired LAPD) Frank Columbo 🏴🇨🇦 (@jsam10983741) reported@RhonaRaskin @RogersHelps @Shawhelp I feel your pain. I’ve had cell issues for some time. It’s not my phone but Roger’s. Text messages are delayed and/or I don’t receive them. And my phone defaults to Edmonton time? When I dealt with Shaw previously issues were better resolved and promptly.
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🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported@RogersHelps On chat, yes, not on the phone. Stubborn not to declare an outage, but we got a tech call for Saturday afternoon, and the 2nd chat agent diagnosed a lack of speed to the modem. This should be a must-do for TODAY, not Saturday.
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Marchisio (@marchisiodj) reported@RogersHelps is service down on King between Shaw and Spadina? Last 2 mornings no cell 5g or mobile internet service at all…
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Peter Menzies (@Pagmenzies) reportedEven Phil Lind used to complain to me about @Rogers customer service. Lord, hear my prayer.
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Chaosreigns (@chaosreigns111) reported@Expos4ever10 @Rogers Really dont think he is the problem. Look at all the injuries...Vladdy no hitting...Springer not hitting...their daily roster just isn't good rn.
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Alexis Gee (@lexomatic) reported@RogersHelps The internet got fixed Tuesday afternoon. Monday I got notice that the issue I had reported was closed as resolved, 2 days after it was closed & not resolved. Today (Wednesday) I got notice that it apparently has been fixed because techs couldn't find the cause. Not impressed.
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Sanka Jayasundera (@Zenblime) reported@RogersHelps Doesnt help i still having issues that I am getting tossed around in. Very disappointed in this service
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EagleBoneWhistle (@eaglebnewhistle) reported@Rogers having trouble explaining to the off shore customer service reps that I only want to speak with rogers employees who are working within the borders of Canada. I know I'm just a drop in a bucket, but I'm about to take business elsewhere.
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🤍♐️ (@barrosxo) reported@RogersHelps worst customer experience I’ve ever had. Kept me on hold for over two hours to just hang up on me and tell me your closed and to call again tomorrow? After over 10 years of loyal service this is ridiculous..
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Jey (@Slxmjimmy69) reported@Rogers I need help, I am still struggling to get full service in Mississauga, as soon as I drive off the 401 in meadowvale I lose service down to 1 bar and I have no way of calling someone or anything even when I am outside.
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A Kar (AKK) (@AjumaKar) reported@MapleLeafs @Rogers the best thing this organization can do id to shut down all the sports radios.too many clowns
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Jthreads🇨🇦⚾🏈⚽🏒🚨 (@Jthreads00000) reported@copperleaf22 @Expos4ever10 @Rogers Yeah that's fine and I agree. John Schneider's a. ******** but that's not fixing all our problems
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Jake 🍉 – 2012 Deluxe Remaster (Taylor's Version) (@NexusSomnia) reported@CoryJudson @Bell @Rogers Did they offer better *service* or did they boast a better *package*
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Hania ☘️✨ (@_Hania_00) reported@PierrePoilievre Or Poor @Rogers cant touch it " WHO HASE THE INFRASTRUCTURE ONLY CAN PLAY IN THIS INTERNATIONAL Sector of Buisness
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🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported@RogersHelps On chat, yes, not on the phone. Stubborn not to declare an outage, but we got a tech call for Thursday afternoon, and the 2nd chat agent diagnosed a lack of speed to the modem. This should be a must-do for TODAY, not Saturday.
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David Spence (@CTVdavidspence) reportedWhen I worked for @Rogers, all of us had to take customer service training. Even those of us not in public facing jobs. That was more than ten years ago. Just something that came to mind as I spend my second DAY on hold with Rogers tech support.
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James Hughes (@JHughes681) reported@BlueJays and obviously Shapiro will never fire Atkins himaelf no matter how awful he is as the GM. @Rogers as a company need to realize fans won’t keep coming back to watch bad teams every year, and sponsors will then pull out and not spend their money on a bad product. TBC…
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🇨🇦Sharon Ledwell#ElbowsUp (@bluetsauvage) reported@RogersHelps @CCTS_CPRST How does one connect to this mythical Tech Support. 3 hours yesterday and 1.5 hours today. I was dropped both times by Rogers.
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MACK A (@mack1971) reported@RogersHelps Would you PLEASE hire more people to answer customer “ service “ lines??? 3 freaking days of trying to reach an operator, not sure why you guys think we have hours to wait on hold to speak a person , absolutely the worst company I deal with
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glen philippe (@simonsamcharlie) reported@Expos4ever10 @Rogers No matter what happens,Schneider isn't the one supplying this team with the junk on the roster, or the cause of injuries,or Vladdy, Springer, Gimenez and Varsho being this bad...He was the cause of the loss last Saturday, but that's it...