Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 8: Problems at Rogers
Rogers is having issues since 02:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Oshawa, Surrey, Scarborough, Calgary, Regional District of Kitimat-Stikine, Edmonton, Toronto county, Toronto, Orillia, London, Vancouver, Burnaby, Gatineau, Montréal, and Simcoe.
| City | Problem Type | Report Time |
|---|---|---|
 Oshawa
|
TV | 2 hours ago |
|
Surrey
|
Internet | 3 hours ago |
|
Scarborough
|
Internet | 5 hours ago |
|
Calgary
|
Internet | 5 hours ago |
|
Regional District of Kitimat-Stikine
|
Phone | 6 hours ago |
|
Edmonton
|
Wi-fi | 8 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Dman (@mcmanus17) reported@RogersHelps @EMSIJason I was having the same issue and it was my Xfinity tv box.
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Heldy (@HeldyCarvalho) reported@Shawhelp @Rogers @RogersHelps I have been with Shaw 10+ years. They used to use automatic card updating services that update expiry dates automatically. Rogers does not use that. Does not notify users. Just charges them $70. At least tell users that service is removed.
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mdems10 (@mdems10) reported@Canucks @Rogers Dorion better not get the Job. We will not be attending because of this news. My kids and wife were excited to come down! Not anymore.
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Pucknucksaga (@pucknucksaga) reported@Canucks @Rogers Audio issues?
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immy (@imranist4n) reported@RogersHelps do we have to submit a complaint with CCTS in order to get anything done? I have called 5 times or more for the same issue and each time the agent says it’s resolved but it’s not.
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Luminier (@Lunar_Dusk) reported@RogersHelps I am currently residing in Vietnam. On April 10th, I contacted your call center to settle the remaining balance in full and requested to cancel my account. However, the final payment has still not been processed, which is preventing me from closing my Canadian bank account.
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Matthew Kendrick (@Ch9seFan) reported@RogersHelps No you've done it all year. Every single truck race is on TV 24hrs late. Its your job to connect with them and fix it
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Charlii (@Charlii_aBB) reported@RogersHelps Don't be patronizing to me, no it wasn't the end of the day nor was the issue with the chat box exclusive to me. We all know Rogers fired 12000 people and now whatever service is being offered is crap.
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Matthew Cann (@Matthew_Cann) reported@MapleLeafs @Rogers Went down to the beer league game going on and told the boys?! Now I'm jealous.
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Anonymoose (@nite_awol) reported@Canucks @Rogers FIRE WHOEVER SUGGESTED DORION WAS A GOOD CANDIDATE YOU STUPID IDIOTS.
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viktoh (@Iam_viktoh1) reportedOverpaid my bill and now there’s a credit sitting on my account, but Rogers refuses to refund it. My bank confirmed they can’t reverse it since the payment is already with Rogers. Why is Rogers holding customer funds instead of issuing a refund? @Rogers @RogersHelps
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nothing but volcanic vipers (@MooCowRawrz) reported@RogersHelps Nope just a cable package it could be the cable provider but tsn works fine Sportsnet app is just garbage Web browser works fine CTV works fine all love sports except sportsnet
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nothing but volcanic vipers (@MooCowRawrz) reported@RogersHelps Oh and for live cable TV your rogers let ******* CTV2 be in HD for Christ sake there are Nascar races on it and your capitalist cable monolopy is so ******* stupid broadcasting in 4:3 in 2026 lol
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Corey (@Corey898912) reported@Garnet_2203 @Rogers You're a retard, businesses are fleeing, the construction industy is dead, youth unemployment at an all time high, just admit you retards got duped already you spineless clown.
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Tired Calgarian (@guyfromcalgary) reported@Garnet_2203 @Rogers Those were voluntary buyouts, retard. Even if they weren’t, how does that make this figure okay?
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DARSHAN AILANI (@AilaniDarshan) reported@RogersHelps Is someone available right now to help me and finish this ongoing issue.
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AP (@ap210) reported@RogersHelps “Off peak hours”. I’ve been on hold for 1 hour and 5 mins now. It’s 10:48pm and I need to go to bed. Total time spent on phone or online waiting to get help from Rogers for a simple issue today = over 3 hours. Not fair and pathetic
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Bonnie Lee (@stitchlady) reported@RogersHelps I was told it was fixed. Unfortunately it is not fixed. And I will not waste an hour on hold to get through to technical support.
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TRG (@Newf_GG) reported@Garnet_2203 @Rogers Bev, you’re garbage. Those 10000 were offered early retirement packages, they were not job losses. Embarrassing.
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Aman Rattanpal (@AmanRattanpalX) reportedSwitched my home internet after @Rogers / Shaw reps promised great rates + $250 credits. First bill arrived: $358 instead of $65. and Credits? Zero. Now nobody answers calls. I have screenshots, emails, phone numbers everything documented. Terrible service. Next stop might be court.
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Mike Ashkewe (Heart of the River / O’dah ziibing) (@BirdmanODST) reported@RogersHelps long standing disconnection issues, have reset countless times now remote wont work or pair. changed batteries and reset this morning already. your data from your end will show how mamy times ive fought with this
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Charlii (@Charlii_aBB) reported@RogersHelps Lol, I can't make or take calls that is the issue and the chat is so overloaded it just keeps booting people out. I did get tech support earlier via chat very early this morning they said you need a new SIM. I said ok please send me one. On no, they don't do that you have to call customer support. Go through the whole exercise again for customer service to say you have to contact tech and they will send you one. Honestly, I am ready to turf the phone in the fire pit and cancel Rogers.
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honolublueballs (@honulublueballs) reported@Canucks @Rogers You don’t deserve any fans. Dog **** on-ice product dog **** personnel hires dog **** trading history dog **** player development dog **** draft history dog **** ticket price that always go up dog **** ownership Shocker anyone bothers with this garbage
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Tesla Vancouver Island (@IslandTesla) reported@RogersHelps worst platform ever
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps The problem is I cannot receive the MFA code. It will not come to me. The backup is useless. So I cannot access email at all. On a cell, on a computer, on a tablet. Like how many hours should this take?
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DARSHAN AILANI (@AilaniDarshan) reported@RogersHelps I understand that and I did try all of this while I was travelling. What I’m asking is that it’s not fair for me to pay the kind of charges levied to me when the service was barely used due to these issues. I raised a ticket and no one seems to care about that.
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️Mike Fricker 🇨🇦 Christian Priest AuDHD CPTSD☯🖖 (@M_S_Fricker) reported@ShawInfo @Rogers Things got worse. Especially your customer service.
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Bonnie Lee (@stitchlady) reported@Rogers The sound cuts out the beginning of the game and sometimes during the game. The same happens on some other channels, but infrequently. NBC has pixelating and problems with the picture for months already. I’ve had all my equipment checked and changed.
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Graham Mansfield (@frag123456) reported@Rogers So let me get this right....you offer other customers $60 1G internet but my price on renewal goes up $15 to $115 a month for just internet.....god damn greedy assed criminal company.
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Pea’s Pod🇨🇦🏴 (@peaspod23) reported@Rogers Customer service is ridiculous! I’ve been waiting for over 3 hours as we have had no service for 2 days now, yet your website states no outages! Yes bill is paid, whole building out and nothing is being done! Give me one reason why I should switch internet providers?