Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Montréal, Edmonton, Newmarket, Vaughan, Ottawa, Kitchener, Kawartha Lakes, Guelph, Creston, Vancouver, Cambridge, Surrey, Calgary, and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga
|
6 minutes ago | |
|
Toronto
|
Internet | 1 hour ago |
|
Montréal
|
TV | 2 hours ago |
|
Toronto
|
Internet | 6 hours ago |
|
Toronto
|
Internet | 7 hours ago |
|
Edmonton
|
Internet | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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JB55 (@belljoseph) reported@RogersHelps The level of customer service provided by your company @Rogers has been abysmal.
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Drew (@DrewXperience) reported@georganneb @Rogers Canada’s telecoms are broken.
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Christine (@ChristineETC) reported@RogersHelps @Vishhvfi Can please address any mobile service interruptions? I went to a third party website that showed a spike of service interruptions for Rogers in the past 30 min. I’d go to Rogers website but I won’t load.
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Kevin F (@Kevin1141531) reported@msh_1486 @RogersHelps Absolutely! If you wanna share how the complaint got resolved it would be interesting to know. Good luck.
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J.R. Wideman (@jrwideman) reportedThinking about leaving that telecom monopoly player @RogersHelps for one of the smaller piggyback joints cause the whole experience is cooked. I'd rather buy my phone out than pay for the nonsensical plans. I've been a loyal customer 20+ years + a prev emp.
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DL - on Bills WR 🚂🚞 next stop, draft one in 1st (@BC_Bound) reported@lindsaytaylorl @Rogers Kitchener right now, this is what brought me here Loll guess theres only an outage in my block frig sakes
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🇨🇦mathien17_ (@mathien17_) reported@Rogers For a company thats worth $25 billion and this is the customer service were getting.
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CanBull (@CanBull1984) reported@lamphieryeg @RogersHelps @Rogers Rogers doesn’t help.
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Not Jesperi (@cakeeater74) reported@FierySharky @Rogers @Sportsnet He sucks at his job he evaluates goaltenders like it’s still the 90s
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VKH_KUGAR (@vkhkugar) reported@FierySharky @Rogers @Sportsnet He never looked comfortable in front of the camera.
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MW (@marcuswaters) reported@RogersHelps I refer you to my original post Eric. I simply want to talk to a customer service agent who has some idea of how things work and some internal gravitas to fix customer issues. As a customer of over 10 years this is but a small ask.
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Nemmii (@Yaboynemipt2) reported@Rogers you’re so lucky you own most of the lines in my city. Your internet is ******* terrible and I wish I could get my @Bell internet back. Dogshit *** company.
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Matt Goldberg (@MattyGold7) reported@KellyHrudey This sucks! @Rogers sucks. I’ve already cancelled my SN+ and they continue to validate that decision.
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Molly (@amollymonster) reported@Rogers why have I spent a MONTH trying to get a hold of an actual person to talk to about my account? This is ridiculous.. worst customer service I’ve ever experienced.
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Ed Flynn (@edflynn) reported@RealDonBradshaw @BlueJays @Rogers Jesus, Don. Lock down your account.
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Alp Deniz (@alpdenizdeveci) reported@RogersHelps My mobile service, calling from Germany about my Canadian account, maybe called 7-8 times waited quite a bit, so I am guessing I will be charged around a hundred euro without being able to talk to anyone
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Terry Murphy (@tyjac2) reported@RogersHelps when will my internet and tv services be back on they have been off all afternoon Such poor service
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J.R. Wideman (@jrwideman) reported@RogersHelps I’m gonna cancel.
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Cam (@SpitsLeafsFan) reportedAgain said it before I will keep saying it **** @Rogers @Sportsnet
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Chris Tyson (@christysonldn) reported@RogersHelps this is ridiculous....I engaged in a chat to have one of my phone lines cancelled, the chat agent tried to upsell me, No, the line I want to cancel my mother in law can no longer use due to a memory issue, now I am on hold with the cancellation team, do better !
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Nadalie (@nadaliebardo) reported@Rogers why are yall incapable of providing the internet I pay for? Down twice this week.
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Andy MacKenzie (@Perisher52) reported@Rogers you owe me money but you can’t accept any calls due to call volume and your chat support is also unresponsive, so how do I connect with you?
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Ryan Planinshek (@planinshek) reported@Rogers your automated phone system is awful. My mom was disconnected after waiting on hold for 1.5 hours multiple times trying to report a hacked account. Shoutout to the Coquitlam Centre store for finally fixing it in person today, but your phone support needs serious work.
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Chris Tyson (@christysonldn) reported@RogersHelps finally got ahold of someone to cancel the ph line I dont need 45 mins later, by todays standards that is not long....unfortunately
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Solid Shatner (@KarlMagnonMan) reported@RogersHelps All I want to do is change my address. I’ve been trying to do this since 2021 and your garbage website will NOT let me change it. Your AI said your tech support is 24/7 & every time I request to speak to someone I’m hung up on. This is 100% UNACCEPTABLE.
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malachi (@Pereztavarez6) reported@RogersHelps @savemilkweed i want to cancel my services
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Nazmo (@MichiganCanuck1) reported@DailyHiveVan Sportsnet has really been on a roll with pissing people off this offseason. **** @Rogers **** @Sportsnet
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john doe (@johndoe54227482) reported@RealDonBradshaw @BlueJays @Rogers Um teams from all sports do this when trades happen lol. Who ******** cares ?
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SARINLEY (@abdiazizsarinle) reported1/2. @Rogers @RogersHelps My emails have gone unanswered, and your AI agent has not been helpful. Please contact me and resolve this issue as soon as possible.
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LVNTHEDRM (@Adams11Colin) reported@RogersHelps I need to speak to somebody in customer care as I am having issues with my Wi-Fi and I was told to get pods because the ones I have do not work with my modem, but I can’t get through to anybody.