Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (12%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Newmarket, Calgary, Toronto county, Toronto, Montréal, St. Catharines, Mississauga, Cambridge, Langley, Scarborough, Oshawa, Guelph, Brampton, Perth South, and Markham.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Internet | 41 minutes ago |
|
Toronto county
|
Internet | 52 minutes ago |
|
Toronto
|
Internet | 2 hours ago |
|
Montréal
|
Internet | 2 hours ago |
|
St. Catharines
|
Phone | 3 hours ago |
|
Mississauga
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Chef Vivek Thakur ( Strategy & Operations ) (@VivekThakur1985) reported@RogersHelps My business Internet not working last 2 hours at langely Bc
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Pietro Cammalleri (@PCAMMALL) reported@RogersHelps May I communicate with one of your agents via DM to ask whether there is an Internet outage in my neighbourhood? Rogers [1 (888) 764-3771] is experiencing a high number of phone calls — I wasn’t even permitted to hold. TIA.
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Gio (@giovexpo) reported@RogersHelps @AvisekhDas9 This Is The Worst Service. I Want A Refund,If You Can Not Supply The Service Refund me ASAP
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Dave Kwan (@davekwan7) reported@Rogers Infuriating experience today. Firstly your payment system has issues. Your agent tried to pin this on my side and told me to contact my bank and credit card providers. No issues from that end whatsoever. Tried to contact Rogers once more but chat continuously ends.
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Kapardhi (@KapardhiSarma) reported@Rogers when you have no possibility don’t promise.. you have pathetic service and you still charge the highest in the region. #leeches
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Yasin Nizami (@ynizami7) reported@RogersHelps Only if they can answer calls, waiting in queue for over 20 mins is you strive for? Only to not getting your problem resolved and had to call again. It SUCKS!
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Jey (@Slxmjimmy69) reported@Rogers I need help, I am still struggling to get full service in Mississauga, as soon as I drive off the 401 in meadowvale I lose service down to 1 bar and I have no way of calling someone or anything even when I am outside.
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Shami (@shami_rajaram) reported@Rogers It’s been a whole month since i upgraded my internet and a whole week since i followed up with customer service waiting for my new modem, when can i expect this ?? i’ve been paying for an upgrade with no benefits this is ridiculous
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alpamasadolan (@AlpRealS) reported@barrosxo @RogersHelps Contact @Bev_Code , they will rectify the issue.
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Alexis Gee (@lexomatic) reportedAnybody else have their @RogersHelps internet be completely unstable this weekend & require power cycling every few hours? #Toronto
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chris (@whiteboywork) reported@Rogers anytime yall wanna fix the internet ... upgraded and it's even worse than before
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SLICK.skr🐡 (@SLICKBLOWFISH) reported@yegwave I just reported @Rogers to CRTC Stupid scammer ***** I hope it burns to the ground
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🤍♐️ (@barrosxo) reported@RogersHelps I spent 2.5 hours on hold with your Accounts Payable team, only for someone to finally answer and tell me the department was closed. I’ve been trying multiple ways to resolve an issue with my account and haven’t been able to get anywhere. Can someone please help me?
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Alexis Gee (@lexomatic) reported@RogersHelps The internet got fixed Tuesday afternoon. Monday I got notice that the issue I had reported was closed as resolved, 2 days after it was closed & not resolved. Today (Wednesday) I got notice that it apparently has been fixed because techs couldn't find the cause. Not impressed.
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Expos4ever (@Expos4ever10) reported@CrazyCurt1978 @Rogers That won’t help the fact the manager is terrible
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Mars Bar (@bakshrocks) reported@RogersHelps @PearlJamPat Hey Rogers: This type of sales solicitation needs to stop. I don’t open the door, if they see me outside, they harass me non-stop. Asking personal questions and BS rates. I start off nice but that quickly changes when they don’t leave. The people you hire are the problem!
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MACK A (@mack1971) reported@RogersHelps Your agents ? You mean there’s more than one, it sure doesn’t look like it . Service on my cell phone sucks , called about the same issue a couple of months back and was told issue was solved as the reset network settings , same BS is happening again… give me some guidance YC
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Gio (@giovexpo) reported@RogersHelps @AvisekhDas9 I Am Fed Up With The Rogers Us. Your Customer Service Us Not The Best If You Cannot Supply The Service Please Refund My Money
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Anne (@anelame) reported@RogersHelps Shaw legacy client. Need a technician to assess and repair broken phone line. Chat booted me out after 3h wait saying as Shaw customer they couldn’t help (even though I access through Shaw link). poor experience and paying for a broken service now. Telus may be best
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JoeJoomla (@JoeJoomla) reported@GrandstreamNet - I am unable to get the Grandstream HT802V2 to work with @voipms with my @Rogers router. Ooma VoIP works, but Grandstream doesn't. I've worked on this for many hours unsuccessfully. How do I get real help? #voip
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Canucks Critic (@CanucksCritic) reported@Canucks @Rogers Day one already on camera. Feels like the real work starts after the filming ends and the same problems are still sitting there waiting.
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D Crocker (@denncrocker) reported@RogersHelps I was told the number of boxes I had would still be free in my new agreement but I guess that's not the case. I've been a long time rogers customer , even going back as far as the early 1990's I think but this has left me very unhappy. While talking with your agent they did
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unibram (@constinsp) reported@RogersHelps @CCTS_CPRST I need to schedule a cancellation for my Rogers internet service. Please let me know what account verification you need. It was incredibly frustrating to stay on phone for more than TWO HOURS without anyone actually answering…
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Myrna Lambert (@myrnalambert) reported@MikeDelpieroX @RogersHelps @Rogers I will look at the complaint route - but the issue is they are travelling and we need to contact the employee and we can’t. Horrible service - so disappointing.
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Expos4ever (@Expos4ever10) reported@TDotResident That’s a pretty low bar though. I trust anyone over @rogers, who is one the worst companies anyone.
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Verna Scott... (@VernaSc46519779) reportedWe were to have a @Bell tech come to our house today to hook up our wifi. Appointment was made at store level by Sales person on the phone to Appointment desk. Yes, between 8 and 12. Up early...waited..no show. We had to go back to @Bell because @Rogers took 2 months to call us to say did we want someone to come out to assess the problem, with the contract we signed up in march or cancel the order. We kind of had enough. Missing out on the stanley cup games , my only regret.
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SCH (@StephenHoltzman) reportedSeriously, @RogersBiz @RogersHelps, three hours on the phone with 4 reps, and even a call to a Rogers Store, and NO one can help me with an email I received from Rogers Business today about my account! @CRTCeng Does anyone know what they are doing at your company?
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🎭 Sändi Cöle 🎭 (@Sandra_Cole44) reported@RogersHelps this is ridiculous I was on hold for 30 minutes the tec failed to tell me to unplug the cable books a tec call ends I decide to unplug the cable anyways now the internet is back on but now I have to cancel the tec another 30 minutes on hold.
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Ruby Dee (@Dee74692069Ruby) reported@Rogers = avarice and greed. They've never had any standard, let alone a journalistic standard. Hell, they don't give a **** about journalism. Just give them $ and they're happy.
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Queen Mare (@queenmare1) reported@RogersHelps After a 2 hour wait I spoke to a Customer Care Agent in Cambridge. His name was Amrik and he was amazing. Knowledge and personal and engaging. Knows his stuff.