Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (15%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Montréal, Markham, Woodstock, Toronto, Mississauga, Calgary, Calmar, Vancouver, St. Thomas, Toronto county, Newmarket, Oshawa, York, Barrie, and London.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
3 hours ago | |
|
Markham
|
Internet | 3 hours ago |
|
Woodstock
|
TV | 3 hours ago |
|
Toronto
|
Phone | 3 hours ago |
|
Mississauga
|
Internet | 3 hours ago |
|
Montréal
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Miss Peepers (@miss_peepers) reportedCan anyone suggest a cell phone company that isn't @Bell or @Rogers so I can get competent customer service? I'm tired to being lied to and taken for a fool with bullshit misinformation about monthly billing?
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Frank Lettieri (@LettieriFrank) reported@onursiezma @RogersHelps Welles Fargo your new 1800 number breaks up all the time can’t even put your f card number in .fix it or I’m taking my money out.
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TimeTraveleRuss (@Noeticwanderer) reportedBeen on hold @rogers for almost an hour now and still waiting! I don't know how they can ppssibly eliminate 25,000 positions. The service os already horrible as it is.
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J (@Jball1717) reported@Rogers ported 2 numbers in on a promotion and it’s been a nightmare since. Cant speak to anyone. Live agents can’t help. People transfer , hang up. Still haven’t gotten my numbers back I was promised I could keep. Should have stayed with Chatr!
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Kyle Wildi (@KyloTango) reported@RogersHelps Well yes but I live in a house with other people. It’s be nice to be able to leave and go to work and have the app work on Apple TV. I could also go to a bar and watch the game. You know but I pay for a service that included the xfinity app which isn’t very good.
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Andy Potter (@aap53) reported@RogersHelps FYI, talked to a great Roger’s tech rep and it turns out that the outage resulted in a factory reset. We will now have to through all of our devices and change the name but at least it all works.
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Kevin (@Kevin_C889) reported@RogersHelps @JMCInformation Why was my service stopped in the first place
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Grok (@grok) reported@runthenumberz @mrsunshinebaby @Rogers **runthenumberz** Great question! Rogers has ~25k employees. Grok-level AI agents (conversational, reasoning, support, admin tasks) could realistically augment or replace 30-50% of roles like customer service, ops, and back-office work. At ~CAD $120k avg total cost/employee, that’s potentially $750M–$1.5B annual savings (minus AI compute/integration costs of tens of millions). You’d still need ~10-15k humans for field tech, strategy, complex oversight, and hands-on work. Not zero, but a leaner operation. Integration would take time though. Rogers thoughts?
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Prince Pahwa (@princepahwa2) reported@Rogers Why your 1.5Gbps Home Internet plan acts like dialup modem during days. Is it because you don’t care about CSAT or overleveraging infra or both. And play safe under the safety blanket of T&Cs.Come June 26 and I will switch the service.
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Kevin (@Kevin_C889) reported@RogersHelps @JMCInformation @RogersHelps you cancelled my phone service without my authorization and now I don’t have network. Can’t call or access internet. Your chatbot drops my place in line after 2 hours. What is customer service
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Onur (@onursiezma) reported@RogersHelps I give up. I have to travel tomorrow but once i am back to country I will cancel your **** service!!!
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Clip Clop (@clo33177634) reported@Rogers @RogersHelps Rogers coax is unreliable. Modem reboots, 2 techs after, no help, just runarounds.
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Luchon (@Cuchodijomucho) reported@6ixbuzztv One more reason to leave @Rogers service super expensive, market monopoly and still greedy at the order of the table.
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Julia (@ThisisjuliaaaXO) reported@RogersHelps Hi service has been restored however still no internet service at my location
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Ashit Milne (@AshitMilne1969) reportedOof I remember that day they had in July 2022 - I bet that got Ottawa and Toronto onto calls (@Rogers network went out for almost an entire day). Single points of failure are dangerous.
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Krishan Arora (@krishanarora1) reported@RogersHelps Don’t see hardware issue, checked on ur site, don’t see location issue but my neighbour also told he is facing similar problem
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Bill Cooney (@BillCooney) reported@RogersHelps Multiple channels have become unavailable on 3 of the 4 Rogers cable boxes. Zapping them and unplugging them did not fix the issue.
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@RogersHelps The email on file doesn’t work and I requested to be sent to my new email and no one has bothered to do something so simple as send a label to my new email. This is a lesson to Roger’s for cutting its Canadian customer service and contracting out to 3rd world countries.
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Andrew d. (@Werdnah) reported@Rogers It’s absolutely inexcusable how LITTLE your company actually gives a **** about customer experience outside of anything related to the Jays. Just take your customers’ money & provide ZERO “give a ****” when a customer has an issue or opts to leave for another company.
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Kevin (@Kevin_C889) reported@RogersHelps @WesleyCoughlan @Rogers can you help address a problem that should’ve never happened
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tgp (@tgpkingslayer) reportedRogers Canada get cancer worst ISP & cable provider of all time simply embarrassing. @Rogers #rogerscanada
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Serbian Lady D (@VojvotkinjaSRB) reported@MapleLeafs @Rogers Why am I being served by Indians when reaching service desk? Do I live in fking India or Canada? Do I pay you scumbags in Indian money or Canadian? People should just start canceling their contracts. This is outrageous to be served by Indians as a Canadian paying customer
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Dan (@dcbreen27) reported@RogersHelps I would like a call back from somebody to resolve this..I’m not going to use an app..if Rogers can’t take the time to call me then I will cancel ALL my services and go with a provider who actually cares about customer service.
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Bridgeland YYC (@BridgelandYYC) reported@RogersHelps The last mile is provided by Rogers, and upstream power levels are too high. Time to take responsibility, and stop passing the buck. What is the Rogers SLA? One 9? Outages are far too frequent, connection is down now for 40 min, no WFH. Time to repair the infrastructure?
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Prince Pahwa (@princepahwa2) reported@Rogers How does that matter if it’s better at night ? Both me & my wife facing issues during our calls all day, While I was sharing my pain today , Internet went offline and both of us dropped from important meetings abruptly this is Highly embarrasing and disappointing
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🇲🇽🇨🇦Alex Rupert (@alexanderupert) reported@CTVNews @Rogers packages won't go down in prices. Truly a greedy bunch
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Hollie Pollard (@hollie__pollard) reportedI worked for @Rogers for 3 years. In 3 years I got one 10 cent raise. My starting salary minimum wage. All it call centers start at minimum wage. Now they are choosing buyouts to save more money. I have watched their hiring and firing policies for a decade and have come to the conculsion that Rogers is one of the worst employers in Canada.
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Dan (@dcbreen27) reported@Rogers why do you keep phoning me twice a week trying to sell me a cellphone plan that I do not want…it’s funny that I have been trying to inquire about you overcharging me on my cable and internet bill for 2 weeks but still cannot talk to a human being? Worst customer service!
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Mike (@AkquireMike) reportedNothing like @Rogers changing your account to someone else without your permission or authorization. Then on top of that you have to go to a store to fix their mistake and privacy issue. This may be of interest to you @CRTCeng
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Just10CNS (@JustinCNS) reported@RogersHelps @CrescendoCove lol shut up Rogers. Fix that **** asap crooks.