Rogers Outage Report
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 01: Problems at Rogers
Rogers is having issues since 10:20 AM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (13%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (6%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Kitchener, Montréal, Toronto, Waterloo, Coquitlam, Ottawa, Niagara Falls, Quesnel, Stittsville, Magog, Vancouver, Calgary, Woodbridge, Markham and Langley.
| City | Problem Type | Report Time |
|---|---|---|
 Stittsville |
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| Ajax |
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| Toronto |
Internet | |
| Toronto |
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| Kitchener |
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| Montréal |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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uglyduckling movement studio
(@angelabarsotti) reported
hi there @Rogers I will literally never voluntarily pay you with my credit card, but the account number that I have does not work for the Bank of Montreal... and nothing in any of your apps gives me any indication of any other possible account number.
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d_noodle
(@diane_rea) reported
@Rogers likewize Premium Device Protection abysmal customer service. I have been calling for 2 weeks unable to speak to a mgr because they are never in?? How is that even possible??
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Vickie MacLean
(@vickiemax) reported
@DisneyPlusHelp @RogersHelps I cancelled my Disney+ subscription through @Rogers and subscribed directly through Disney+. Just got an email that my direct subscription has been paused. I already canceled the Rogers one. How do I fix this?
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drews book reviews
(@drewsbookreview) reported
If @TELUS were actively campaigning in favor of the #shawrogers merger I would be much more concerned its bad for consumers in #canada But the fact they have worked so hard against this merger speaks volumes about the competitve threat @Rogers poses if this goes through
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Phil
(@PhilG__) reported
Rogers internet has to be one of the worst services ever. Internet constantly just turns off and doesn’t work. Gotta call bell and switch from this garbage @RogersHelps
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*** Smith
(@lensmith1963) reported
Hey @Rogers .. Stop your on-line BS .. Order a phone .. Told it will be delivered next day .. Only to receive an email the next day telling me “Sorry, it’s on back order .. Going to be 4 weeks plus” .. Absolute garbage 😡😡 #Rogers #RogersWireless #RogersBS
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şpööpy bøï K4T
(@K4tl0n) reported
Hey @rogers I live in downtown Ottawa I haven't had internet in 2 days and #Pokémon comes out TONIGHT. Please PLEASE I didn't know your service was an Amish simulator.
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Darius
(@GTAresales) reported
@RogersHelps services in my area out again!! FOURTH time in 13 days! When is the nonsense going to stop? My building has to dump the contract with Rogers, service is really bad!!!
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❤️🔥
(@SaabirAkaGoat) reported
@RogersHelps is the WiFi down in the Brampton LXR area? When will the be fixed my WiFi is extremely slow
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Alice Wood
(@alicelouisewood) reported
@Rogers calling your customer service line to inquire about an upgrade, we get put on hold to then be disconnected due to technical difficulties. What’s up?
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Tyler Dustan
(@Bigg3rDee) reported
@lisambrandt @Rogers Not just you and your Neighbours. I've had no internet connection since 10am this morning here in St.John's, NL. Now it's 12pm and still nothing. Pathetic excuse for a company. I've never had as many issues with anything else ever, Once my phone is paid off, I'm DONE with Roger's
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Jason
(@SKiLLz_2_WicKeD) reported
@RogersHelps Problems again, what's new?
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J. Sorbara-Hosker
(@JSorbaraHosker) reported
Thanks again @Rogers for my internet dropping on not one but two virtual meetings that I was hosting today as I work from home @RogersHelps I wonder if @Bell_Support could offer a better deal & more reliable service ...
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Chris Duff
(@metalcomicnerd) reported
@RogersHelps I cannot sign into my Rogers app or on the website. It is telling me that my email is not registered, but if I go to register it states I already have an account. Over 15 years with you, please help
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Eric Shapiro
(@ericshapiro7) reported
@lisambrandt @Rogers Switch to Bell. I haven’t had an outage in 12 years. Bell has dedicated phone lines. Rogers does not.
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Bong
(@Bong92632021) reported
@RogersHelps saw a package I wanted but can’t get why because I am an old customer!! Walking over to Telus as they have the same package! Guess #loyalty doesn’t matter anymore. Great service and great retention #not!
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Lisa Brandt
(@lisambrandt) reported
from
Tillsonburg, Ontario
@ericshapiro7 @Rogers I'd rather poke out my own eye with a knitting needle. Bell is awful. They're all awful.
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Jason Thomas
(@JThomas1685) reported
@ChrisEyles @RogersHelps @Rogers No issue on my side
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Chandra
(@monu_ITWorld) reported
@RogersHelps Due to wrong porting my your store staff I lost my primary number. Can you please help me asap
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Alain Gagnon🍁 Enlightened Atheist!
(@AlainGagnon1959) reported
@RogersHelps Support when the issue happened would have been appreciated.
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Herb Kane
(@hkane43) reported
Was waiting for 45 minutes on a chat with @Rogers to resolve acct issue. NEVER answered chat. Just terrible service. TERRIBLE. Bet it won’t take 45 minutes for them to collect their monthly payment … @RogersWireless
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AJ Quann
(@ajquann2003) reported
@Rogers I have had Ignite for almost 3 months now, and so far I’m loving the service. One thing I do wish, is that radio apps would be added. In the US, X1 has support for SiriusXM and iHeartRadio, so it would be simple to implement here. Maybe @RadioplayerCa could develop an app
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Musk Sucks
(@HoofHearted420) reported
@Rogers Why don't your internet modems have sim cards in them? You need some kind of fail-safe for when the cable internet goes down. The internet has become too important to allow outages and you charge us too much to allow outages to be a thing. Fix your ****.
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Mayor of Thunderhill
(@Mullin_95) reported
from
Swan River, Manitoba
@TylerJohnWiebe @Rogers When rodgers went down this summer that should have been red flag enough for everyone to jump ship. Bell or bust
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Tyler Dustan
(@Bigg3rDee) reported
@lisambrandt @Rogers Roughly around the same length of time for myself down this way! Didn't have the connection back until almost 1:30am! Glad we managed to get our connection back before our data charges got too out of control
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yoleven
(@outfielding) reported
@RogersHelps I've already put in a complaint through another channel, spending about an hour on the chat. You're welcome. Regardless of whether it was a spoofed email domain or a real agent being unprofessional and rude, I would be extremely concerned if I was a Rogers executive. Good luck.
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Tyler
(@TylerJohnWiebe) reported
I could buy 140 stamps and mail each text faster and for the same amount of money as this 14 Pro Max does for $150 a month on @rogers pathetic network
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Jaime H Rodriguez
(@jaimehorwitz) reported
@Rogers, what’s happening to the Rogers app? Latest update must have messed with it. It says I haven’t linked accounts on my profile and won’t let me sign in. I had to log in on the mobile website to check something. The app is not working! #fail #rogers #tech
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Alain Gagnon🍁 Enlightened Atheist!
(@AlainGagnon1959) reported
@Rogers Worst provider there is. I can't wait until December when I can change providers!
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Ron C. 🇨🇦
(@RonCus) reported
@RogersHelps Pickering Ontario. Rogers cable OK, Internet is out **AGAIN**!!!! Has anyone heard anything re how long so far, problem or when up again? Rogers Internet