Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Halifax, Toronto, Vancouver, Brockville, Montréal, North Vancouver, Dartmouth, Mississauga, Uxbridge, Brampton, Calgary, London, North York, Frontenac County, and Toronto county.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax
|
Internet | 36 minutes ago |
|
Toronto
|
Internet | 2 hours ago |
|
Vancouver
|
Phone | 2 hours ago |
|
Brockville
|
Phone | 4 hours ago |
|
Montréal
|
Internet | 7 hours ago |
|
Toronto
|
Wi-fi | 8 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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James Riley (@thejamesriley) reported@Rogers Every time I call technical support it says "we are experiencing extremely high call volumes, please call back at a later time"
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Gayle Charach (@gcharach) reported@RogersHelps There was nothing on the website other than the time it went down - which was completely inaccurate too. That's the point I am trying to make to drive home. Your customer "service" is terrible.
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Dededacosta (@Dededacosta11) reportedInternet issues during a World Cup match again, @Rogers! Ridiculous!
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Carol Tidd (@CarolTidd) reported@RogersHelps The chat help was no help at all, and I have to try again if I want a credit, another 2 hours wasted and wages lost
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ms.mom (@ohsoobvious) reported@jodyvance @TELUS Seems like @Rogers or Shaw is just as bad. They both suck.
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Blackhat Casper (@JBPVFM) reported@Rogers @RogersHelps let me know if you have a human without prompts that wants to sell a new security service system......I give up. This isn't a self checkout purchase.
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Lefty GoodBuys (@LeftyGoodBuys) reported@RogersHelps It was down for almost 4 hours last night. But it’s back up now
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Brett Plaxton (@BrettPlaxton) reportedYo @RogersHelps is something up with the 5G network? Ever since we had a service interruption last week, my phone keeps going into SOS mode and won’t connect outside of wifi
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♉️ J a i m e W I L L I A M S🇨🇦 (@SueValley) reported@RogersHelps @SNCTrader Check your dms I too have been having issues and I could use some help
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Chibuzo Nwankwo (@ChibuzoNwankwo2) reportedI was on phone yesterday for good 4hrs trying to get the @Rogers customer care team guys for my home internet issue, no one picked. Went to live chat, the fellow said they can only help through the care team department. That's after being no 190 on queue. Today 3hrs @RogersHelps
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🇨🇦B1g T1ny Bubbl3s🇨🇦 (@b1g_t1ny) reported@Hky_Illuminati_ Get ****** @Rogers . Do the right thing. **** monopolies
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hris bau (@hris2005) reported@RogersHelps why do you close technical support cases without resolving them?
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R I C H (@RichFriars) reported@RogersHelps @RogersHelps I’m still waiting for a resolution !!
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The Satirical Citizen (@jolz256) reported@RogersHelps I have a $90 suspension bill which I would like to refute. I’ve tried calling customer support but I cannot get through to a human
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Carole Gagne (@CaroleGagne108) reported@RogersHelps I HAVE ZERO ACCOUNT REMAINI G WITH YOU!!! I AM WITH BELL AND VIRGIN. NADA ROGERS/SHAW! I DID NOT JUST MOVE! I SHUT HER DOWN!
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Tammie (@tammie__cross) reported@RogersHelps Thanks for replying. The issue isn't that cancellations have to be done by phone—it's that I've been on hold for well over an hour trying to reach someone. Sales answered immediately, but customer service hasn't.
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Donna (@DonnaWatson01) reported@RogersHelps Is there anyway to contact Rogers to get a line that was torn down by a tree limb repaired! I need to schedule a service call and this endless waiting on hold seems ridiculous!
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Kye (@Kyelee22) reported@RogersHelps i need help! My internet hasnt been working since yesterday. I need a tech support agent but the chat and phone lines are busy!
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roodawakening (@rood1983) reported@RogersHelps service was cancelled as of june 9, my last bill was paid june 28. I’ve not yet received my equipment return shipping label
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Marisa Allen (@marisaallen123) reported@RogersHelps @SNCTrader Constant issues trying to connect. Multiple times calling today only to be disconnected because they had too many callers. Makes you think what the heck is going on!
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Z (@zohrasool) reported@RogersHelps I don’t need help “optimizing” my wifi. I need my wifi to work bc that’s what I pay you guys for.
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josh rubin (@starbeer) reported@RogersHelps The outages page never showed an outage. And I missed the winning goal.
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これは何の意味もありません (@TRSbizarro) reported@RogersHelps @towerguymatt Like seriously, why do you think its on the costumers you are scamming to notify you of when your service is down? This is a genuine question so answer it. This is social media after all, lets SOCIALIZE.
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Gayle Charach (@gcharach) reported@RogersHelps going on 24 hours now with no Rogers/Shaw internet service and ZERO updates from your side as to when service might be restored. Second time in less than a month - this is not customer service 😠 Looking for other carrier options!
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Joseph (@3Clicksinvest) reportedDon't ever use @Rogers Service unreliable and hard to cancel the services @RogersHelps is a joke
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Lynn Without an E (@Moon_River05) reported@RogersHelps I would like a cell phone carrier to never have so many phone calls that they have an automated message saying We are too busy, Call back Another Time. I pay handsomely for your services that customer service should come to my house. Forget it. I've lost faith in Rogers
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Umakant Saini (@umakant_saini) reported@Rogers Hi, I want to payoff my device bal, but there is no option in Rogers business hub, & I tried to call you people and waited for more than 2 hours but got no response and the same thing happened to me in live chat support. I am feeling like I am trapped. Need solution ASAP
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Marianne Bolton (@MarsBolton) reported@RogersHelps issue with connections for phone & mobile in the west end of Toronto??
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Karen (@moonz73) reported@RogersHelps no Internet service. Xfinity modem flashing orange even after multiple reboots. Can’t sign in, your website says “doing maintenance, check back later”.
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ひSooSuaveひ (@BrizzySK) reported@Rogers fix your network ASAP ! this is unacceptable first you guys had an outage now this is the 2nd time people have go thru this unfortunately.