Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Montréal, Toronto, Calgary, Winnipeg, Vancouver, Edmonton, Ottawa, Guelph, Markham, North York, Oakville, Maple, Mississauga, Waterloo and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Toronto |
Internet | |
| Calgary |
Internet | |
| Calgary |
||
| Winnipeg |
Internet | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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𝔙𝔞𝔫𝔦𝔩𝔩𝔞 ℑ𝔠𝔢 △⃒⃘
(@__LELLI) reported
from
Toronto, Ontario
@miz_flow @Bell_Support @RogersHelps I actually didn’t get a reply and had to call in, tech coming on Wednesday. We’ve had shit service since Saturday
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Brian Prashad
(@BrianPrashad) reported
from
Toronto, Ontario
@MaryWetton @RogersHelps Oh believe me I know. If only Bell and Rogers could mash together the best parts of their tv/internet offerings it would be great. Never going to happen. So round and round we go
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John Wunderlich
(@PrivacyCDN) reported
from
Toronto, Ontario
Yet another fail by @Rogers. Woke up to find workers digging a trench in the front to run a line to the neighbour. No notice, no consideration. Rogers: “We’re not happy until the customer’s not happy.” Mission accomplished.
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n8best
(@n8best) reported
from
Hamilton, Ontario
@seanholladay @petermckinnon @RogersHelps I've never waited more than 15 minutes for a response. So odd
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Cesar
(@liom79) reported
from
Toronto, Ontario
@RogersHelps the @ symbol is flashing in the Coda (1 Gb modem). WestonFinch Area... damn it.
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Trashforming Nat🗑
(@natsbrain) reported
from
Ottawa, Ontario
@RogersHelps we did receive the paperwork with changes to the account. we are just going to deal with it on monday... if you can’t quickly figure out, we’ll cancel the services and keep what we have. (the attempted upsell from the guy we called today was a lot. )
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Mike Albert
(@MikeAlb34651296) reported
from
London, Ontario
@RogersHelps Why does your internet and now cable service stop working regularly. #pleasefixyourservice #overchargingfees #inadequateservice #bellthisisyouropportunity
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Ashley Fox
(@AshleyFox_RAH) reported
from
Guelph, Ontario
@RogersHelps Already talked to your customer service rep who said this isn't possible. You knew we were switching next week. I'm not impressed. Will never refer.
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Jeremy Legat
(@JeremyLegat) reported
from
Toronto, Ontario
Stay away from @BellMediaPR —hidden charges and monthly service amount just jumped with no warning. Unhelpful, curt employee when trying to renew our service over the phone. Cancelling immediately and going back to @Rogers. This is ridiculous.
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Brian Prashad
(@BrianPrashad) reported
from
Toronto, Ontario
@RogersHelps That doesn't make sense. The same show on the same channel at the same time every day ie. the news sometimes has restart available sometimes doesn't. Can't be a content rights issue.
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Ashley Fox
(@AshleyFox_RAH) reported
from
Guelph, Ontario
@Rogers @RogersHelps says there is no tech to help fix their mistake this weekend by cancelling my internet. I'm stuck paying till the end of the month for YOUR error. This is unacceptable!
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Dave
(@evobury) reported
from
Newmarket, Ontario
@Rogers Having problems with Smart Home Monitoring Weiser Smart 10 door lock. Says Jammed works great. Love to know how to reset!!!
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Betsy Callanan
(@BetsyCallanan) reported
from
Brampton, Ontario
@RogersHelps I keep getting voicemails with no content. My phone doesn’t ring but goes straight to voicemail. Been getting these voicemails 3-5 times a day for the past 3 or 4 days :(. Can’t block it because no caller ID (or even any call) registers. Help!!
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Danielle
(@danlanaddy) reported
from
Mississauga, Ontario
Don’t mind the GIANT cable line hanging in the middle of the pictures. Thanks to @Bell it appears that may be a permanent fixture with their service... has been for almost 6 MONTHS!! Back to @Rogers 👏🏼🙌🏼👏🏼
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Andrew Kelly
(@sameasforever) reported
from
Fredericton, New Brunswick/Nouveau-Brunswick
If you’re into disappointment, or wasting your money, sign up for a cell phone with @rogers and business internet with @Bell_Aliant. No signal anywhere outside of any community ever and 18mps upload speeds. 🤘🏼
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sheryl kingstone
(@skingstone) reported
from
Vaughan, Ontario
Hey @RogersHelps this is the second time in about 2 weeks that I had to report an outage. That’s not best practice pro-active customer service. Your IVR is also extremely poorly organized.
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Darren Laser
(@DarrenLaser) reported
from
Guelph, Ontario
@RogersHelps There was an issue after speaking with support. Seems to be relatively resolved
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b i a ☆
(@biayvr) reported
from
Burnaby, British Columbia
Husband works for @Rogers. Day off. He’s adding a number to his line and has to go to a store that’s not his own because contractually he can’t & all, so we go to the one close to home. HE JUST HELPED ANOTHER GUY WITH AN ISSUE STOP WORKING DAMMIT Rogers u got a keeper value him
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stephb79
(@Taurus4u79) reported
from
London, Ontario
@RogersHelps I am getting frustrated with my internet problem since I’ve moved in now 2 weeks. It’s been lagging a lot . Even my iPhone has been even off my wifi . I call in and someone comes out says to upgrade ! I’m paying for a service that doesn’t work properly
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Ashley Fox
(@AshleyFox_RAH) reported
from
Guelph, Ontario
@RogersHelps @Rogers Thanks Rogers for shutting off my internet early despite paying till end of month. Thank goodness we are changing providers next week. Never go with Rogers. Ever. Changing phones and internet. Done.
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Jeremy Legat
(@JeremyLegat) reported
from
Toronto, Ontario
Stay away from @BellMediaPR — hidden charges and monthly service amount just jumped with no warning. Unhelpful, curt employee when trying to renew our service over the phone. Cancelling immediately and going back to @Rogers. This is ridiculous.
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Stacy
(@Samtwo2) reported
from
Hamilton, Ontario
Seriously thinking of leaving @RogersHelps. Sick of the BS, loopholes, contracts, conditions, plan ect. Sure you offer Infinite plans now just as long as you qualify. Just offer it to all stop the bull shit.
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Cesar
(@liom79) reported
from
Toronto, Ontario
@RogersHelps please, let ppl know about this issue. I have calling 3 times today to “Techs” in Rogers (even in Halifax, who had no clue). Still no “hi” (fee) speed Internet...
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Kiran Varughese
(@kiranjoyv) reported
from
Vaughan, Ontario
@YRP @AMBERAlertONT You spend millions of taxpayer dollars to set up any system to help the community. Not burden it. Its also clear there was no coordination with @TELUS, @Bell, @Rogers, etc when developing the system since same message is delivered different number of times for different providers
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sheryl kingstone
(@skingstone) reported
from
Vaughan, Ontario
I’m ready to cancel all our services @RogersHelps I want answers as to why our internet drops throughout the day. I have a request into support. I’m watching my text for an answer. We’ve had a few too many street wide outages. It also drops intermittently.
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TruckStopTV
(@MrTruckStopTV) reported
from
Estevan, Saskatchewan
@RogersHelps Sadly I have been in contact with your support before, many times actually. And I can't say I was happily surprised. Half the time they read into your reports or questions what they want. Not actually listening or reading.
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Nenad Andrasic
(@beacherto) reported
from
Toronto, Ontario
@RogersHelps Still not fixed and no help from DM. C’mon fix this.
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Martin L 李蔭庭
(@zephyr064) reported
from
Ottawa, Ontario
@RogersHelps I don’t think it matters as I’m not a Rogers customer anymore anyways.
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TruckStopTV
(@MrTruckStopTV) reported
from
Weyburn, Saskatchewan
Sad to say that @Rogers probably has the worst #internet coverage I have experienced across #Canada #Travelling back and forth between East and West often, I know for a fact it's more than just a little crappy. Sadly US companies like @ATT mostly use rogers for #roaming.
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sheryl kingstone
(@skingstone) reported
from
Vaughan, Ontario
@MDMGeek Yeah one would think. And @RogersHelps it’s down again. I ran an errand. Came back. Down down down.