Rogers service status: outage reports and connection issues
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Montréal, Oshawa, Surrey, Brampton, Toronto, Nepean, Ottawa, Newmarket, Mount Pearl, Scarborough, Kitchener, Fredericton, Edmonton, and Ajax.
| City | Problem Type | Report Time |
|---|---|---|
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TV | 5 minutes ago |
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Internet | 6 minutes ago |
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Internet | 12 minutes ago |
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TV | 1 hour ago |
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Internet | 2 hours ago |
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Internet | 6 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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The Toilet Trader 💙 (@SWSniper07) reported@RogersHelps All your Rogers helpline Twitter account does not work it pushs people to your terrible Chatbot on the Help support screen. I've been screaming for eight months to contact a human being and resolve this you guys are gonna look hilarious in court
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Robert Chaulk🫐 (@RobertChaulk) reported@EddieSheerr @DaveJSullivan @Rogers K. Didn’t know that 👍. Be nice to get away from cell thing but cost with Starlink might be an issue.
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Old Woman’s Chair (Grandma ZZ) (@JustCanadianGal) reportedOh @Rogers, not at home; can’t get customer service direct you to the web that cannot help the telephone system -no one’s home… did machine hang up on you? Yes. Every time in the past three months.
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Melissa🍁 (@123mung) reported@RogersHelps Everything has been checked. There’s a number of people also having trouble in Newmarket check reddit/rogers it’s a problem with different apps streaming issues
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Andy Potter (@aap53) reported@RogersHelps And now TV is down again.
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Kevin (@Kevin_C889) reported@RogersHelps @JMCInformation Why was my service stopped in the first place
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Kyle Wildi (@KyloTango) reported@RogersHelps can’t log into xfinity app on Apple TV for several days now. How long will the service be down?
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The Toilet Trader 💙 (@SWSniper07) reported@RogersHelps All you do is push people to an online chat bot why don't you actually call me with a human being so we can figure it out sending me to chat bots with zero customer service proves my point in court
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Matt Muszynski (@mattmuszyn) reported@RogersBiz @Rogers This has been going on for months. You sent me two QR codes via Purolator, both failed and when I asked for replacements, they never came. I have a photo of the error screen from the last one I received as proof. Now I’m being told they’re “past their due date” and nothing can be done, yet due to your own negligence, I’ve been running to in-store Rogers business locations and sitting through hours of hold times just to get this sorted. And somehow, I still received another QR code just last week that also didn’t work. So how exactly is this past its due date when you’re still sending them out? Now I’m told no replacement is coming and there’s nothing that can be done. That’s not an answer. I’m a loyal business client who has spent thousands with Rogers, and this is what I get, months of runaround, unprofessional staff and a 72-hour wait just to speak to a supervisor. Mistakes happen, but from a company like yours? Sort this out please.
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Cosmochyck (@ninjachyck) reported@RogersHelps I need my bills from 2024. You do not provide them online. And then uou want $20 a bill to provide them??? You want us to go paperless and then charge me for MY information??? Help please
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Krishan Arora (@krishanarora1) reported@Rogers bad wifi connectivity issue facing from more than 2 months
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Karmen🇬🇷🇮🇪 (@karmen638539) reported@KurtMahGurt @AlixG_2 @Rogers No my brother is with hydro one he lives in napanee. He moved there when they tore down the stacks here in Lakeview. He in his late 50's
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Zach (@zachnhso) reported.@Rogers never claim you’re the best ISP again that’s false advertising
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name can't be blank (@J0hnHaw3s) reported@MapleLeafs @Rogers CRICKETS...!!! The service SUCKS with 100% of Rogers employees, just imagine what it's going to be like when 50% are left??😝😝😝 I swore I'd never renew, but did, because Rogers made THAT, very easy...lesson learned when this contract runs out.. ROGERS SUCKS...they know it. Our area is reported to be operating at 50%..too many customers not enough infrastructure..full charge every month.
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Matthew Kendrick (@Ch9seFan) reported@RogersHelps I had to sign up for an extra channel last year which I guess I dont need now. And then I gotta pay all this money for cable to watch 3 things I can watch on tsn+ for 90% less than Roger's. Ever since youbswitch to this Xfinity service Roger's has been absolutely terrible
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Lori (@LoriinDurham) reported@Fidomobile @Rogers worst experience getting customer service. $400 a month and can’t get service
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PATEL HITESH (@Patelhits2511) reported@Rogers Never recommend red wireless. Instead of giving discount to uber blue account holder they are looting their customer. First they have showed me that I will get mobile device plus plan for just $51.50. But what am I seeing that they are charging me $112.
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Heldy (@HeldyCarvalho) reportedHello, @Shawhelp @Rogers - have been trying to get through to customer service for several days now. Can be in chat for several hours and all it says is “We are currently experiencing a delayed response. Please wait.” The customer service has tanked. Together with Shaw?
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Vernon RJ Schmid🇨🇦 (@Vernon_ESQ) reportedUmmm… @Rogers and @RogersHelps: If customer is on hold for more than TWO HOURS and THEN your system says "Too many on hold…" and ends call, the least you could do is set up a call-back service. [Expletive deleted.]!!!😡 #CustomerServiceIdiocy #RogersHangUps #RogersHangsUp
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Colin (@Colin__007) reported@Rogers @WRN828 Yeah, my unresolved issue is the number of Canadians you fired and went to Indian call centers. Rogers = Traitor to Canada.
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Blackhat Casper (@JBPVFM) reported@rogers @RogersHelps has big problems in newmarket today.......oye
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shae 🦋 (@nnyylleeaahhss) reportedin case anyone doubted this, @Rogers is the absolute worst
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Stephen (@SBMiron) reported@RogersHelps My solution to this problem is I assume they are all scammers so I don't engage in conversation with them. There is no way to know for sure if they are legitimate calls from Rogers. Or is there ?
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Krishan Arora (@krishanarora1) reported@RogersHelps Don’t see hardware issue, checked on ur site, don’t see location issue but my neighbour also told he is facing similar problem
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Georgetown Jack (@Georgetown_Jack) reported@Rogers how many times do you have to make “notes on the account” before you stop spamming me with calls from your credit operations team looking for someone I don’t know? I have no accounts with you (after switching because of your terrible customer service). Sad
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nothing but volcanic vipers (@MooCowRawrz) reported@RogersHelps Coulda fooled me since I'm sorry to the support person but the company just asked for layoffs. Also every game just stops working if I watch it for 40mins but the ads work great ika skip the email cause it's just going to be "ur tvs old" except tsn and ctv work fine
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Palvinder (@ppsgrover) reported@RogersHelps @RogersHelps @Rogers Unfortunately Customer Care Team is not able to help me much so I am requesting you. Please make sure nothing is charged extra to my account since I already paid regular amount of $64.40 #Rogers #CustomerService
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Darryl Narain (@DarrylNarain) reportedBetween @TekSavvyCSR and @Rogers who do I blame for my internet being down for over a week now. They point the finger at each other while the paying customer suffers. Yet, if I turn off my CC so they can't take more money for said service, I'd be in the wrong.
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DARSHAN AILANI (@AilaniDarshan) reported@Rogers , I have been loyal customer for long but it feels very sad to see quality customer service deteriorating every year. Even after raising complaint regarding poor network & internet connectivity during travel, you have sent $170 bill & no one cares to respond to my query.
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nothing but volcanic vipers (@MooCowRawrz) reported@RogersHelps Oh and for live cable TV your rogers let ******* CTV2 be in HD for Christ sake there are Nascar races on it and your capitalist cable monolopy is so ******* stupid broadcasting in 4:3 in 2026 lol