Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Montréal, Surrey, Toronto, Havre-Saint-Pierre, Vaughan, London, Calgary, Campbell River, Vancouver, Coquitlam, Edmonton, North Bay, St. Albert, Oshawa, and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
Internet | 12 minutes ago |
|
Surrey
|
Internet | 52 minutes ago |
|
Toronto
|
Internet | 2 hours ago |
|
Toronto
|
Internet | 4 hours ago |
|
Havre-Saint-Pierre
|
Internet | 4 hours ago |
|
Toronto
|
Internet | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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MH (@Ms01251977) reported@Rogers do you have service reps calling and offering discounts? I got a call from this number 416 532-4106
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Gabriela Cecilia (@gabycecilia82) reported@rogershelps @rogers you guys have actually broken me. After being on hold for hours, speaking to 5 different customer agents & 2 managers I’m no closer to resolving my issue than I was when I started. Every call was a start from scratch. I have no more strength for you.
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Ingrid Turk• (@Knittingrid) reported@JayJanower @Rogers Wow, things must be dire over there if the volume of calls is that bad.
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Jared Hanson (@JrdHanson) reported@RogersHelps @reptoid27 Roger’s your service sucks
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BrianM (@briangm11) reported@BlueJays Such a bad team this year. No better next year, either as all responsible are on long contracts and @Rogers is laughing all the way to the bank with 41,000 tickets sold for every game!
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BrianM (@briangm11) reported@ShiDavidi And the @BlueJays lose again, big surprise. And shut out, too! What a bad team this is this year. But once again, all the tickets were sold, so @Rogers will be laughing all the way to the bank!
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Your choice may not be mine & that's ok! 💙💚🌬 (@jmw52) reported@RogersHelps You recently replaced the modem. And I am not a tech person or tech support and whatnot above my pay grade.
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Medeiros M (@Medeiro34452245) reported@RogersHelps I robot my tv box I reboot my wireless box and message keeps showing up, also on Thursday morning there was no rogers services for half the morning I ok only got my services back about 11:45 it was completely down
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Medeiros M (@Medeiro34452245) reported@RogersHelps Everything is fine, it's your techs who don't know if they are doing, I live in the car Longwood area nothing wrong with the building it has something to do with your network, if you don't fix it soon I am cancelling rogers and going with bell
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Steve (@Sikerbolt) reported@Rogers the AI assistant needs work. Rogers: What can I help you with, Me: “ Change Account Owner Details”, Rigers: I’m sorry I don’t Understand, what can I help you with?.,,,4x unlucky
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Shawna R (@shawna_r80) reported@RogersHelps SMS messaging not working since I changed my plan on May 30.
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East meets West (@KeeperOfSheep) reported@RogersHelps If you can definitively state it is or isn't a scam, that is the problem.. your processes should give clients a clear way of determimimg why @Rogers is calling. Or a log on our online account that shows When, How, and Why a rep tried to contact the customer.
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Robin Brunet (@robinandamelia) reported@RogersHelps On hold over half an hour already. Want to report outage. This was not at all helpful. Tried resetting a dozen times at least
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Paul R (@doonboy) reported@RogersHelps brutal experience with support. Hung up on me after being on hold for 2.30 hours.
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Your choice may not be mine & that's ok! 💙💚🌬 (@jmw52) reported@RogersHelps Again I am not a tech person or tech support I have no idea what the equipment is you've provided me with. Pretty sure the little pucks or receivers or whatever they are or just connected HDMI and then a small pin for power
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robcampbellyyc (@robcampbellyyc) reported@RogersHelps The problem is, this is not a isolated incident, this happens constantly, and my Internet is giving me 20% of what it’s supposed to be in the way of speed. I had a technician at my home this morning who could not fix anything. But am I getting a discount on my service?
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Jaskaran Singh (@jzsingh91) reported@Rogers your customer service is broken. I have spent hours trying to get hold of someone on a call to set up an internet move request but nothing — every call disconnected. Filled your callback form after a chat. Nothing. Do customers have to tweet at you to get help?
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Priest of Syrinx (@GeorgeSHyde) reported@Rogers Houston I have a problem with you billing please look into your problem and fix it thanks , /DM me when your issue is resoled thank you. no this is not a drill please escalate your problem with communicating with your customers thank you
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Jeremy Tsoi (@ChopperTsoi) reported@RogersHelps As you can tell, I don't come on here very often. My phone was doing all sorts of things it shouldn't have been. The issues seem to have been resolved but with my luck as soon as my year warranty is up it will completely die. Not much to be done at this point
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Samantha Steer (@steersamantha) reported@RogersHelps i also need to set up my account but no one is answering this damn phone.
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frankee cutlass (@frankeecutlass) reported@RogersHelps I am on another call waiting for technical. So far it is at 30mins. This is ridiculous now can someone please help me with this????
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BrianM (@briangm11) reported@globeandmail Such a bad team this year. No better next year, either as all responsible are on long contracts and @Rogers is laughing all the way to the bank with 41,000 tickets sold for every game!
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Expos4ever (@Expos4ever10) reportedI know alot of tickets are already sold but I legitimately don’t know why fans would buy tickets now to watch this #Bluejays50 team & support this incompetent front office & wasteful spending. We give @Rogers $ every month for this crap!
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J.C. (@jcgamache2001) reported@RogersHelps Now 1hr and 17min, was calling to activate a new Line, but now I'm waiting to cancel this other line.
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GQTREBOR (@gqtrebor) reported@RogersHelps your phone system sucks #feedback ******* just hangs up on me time to switch to Telus
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susan🌴🇨🇦🇬🇧 (@feb0219) reported@RogersHelps Good morning, I am still trying to get through to arrange a move. I called right at 9am this morning. After on hold for 2 hours and 11 minutes, they told me to hang up and try again!! How is it possible I could not have my call answered when calling at 9am???
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kenny (@kndalglish) reported@alancross @Rogers I feel you lol I am a new rogers customer and ordered Roger’s for the place I am moving into. I ordered it in early July for an August move in date. I got a bill already lol for a service I havnt even used yet. Apparently it’s Roger’s practice to bill from order date.
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fedupnewfie (@bluewhaler20191) reported@alancross @Rogers Call back tell them you wanna cancel. They’ll fix your problems then
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🔋Chin🔋 (@PhatChin) reported@alancross @Rogers Rogers is the worst. I was a loyal customer of theirs from 2007 up until four years ago. Bell is far superior.
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MaddietheCat🍁🇨🇦🇬🇱🇩🇰🇺🇦 (@foreverdjm) reported@RogersHelps @kate1woods I'm the OP. Waited for my call to tech support to be answered for 1 1/2 hrs, only for my call to be dropped. This is on and off problem that's been going on for over a year. My internet causes my phones and TV connections to go off and on repeatedly through buffering and pauses.