Rogers Outage Report
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 13: Problems at Rogers
Rogers is having issues since 01:20 PM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (59%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Edmonton, Calgary, Bowmanville, Toronto, Vaughan, Newmarket, Brampton, St. Thomas, Sherwood Park, Victoria, Rapide-Danseur, St. John's, North Vancouver and Alliston.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Burnaby |
Phone | |
| Calgary |
Wi-fi | |
| Bowmanville |
TV | |
| Surrey |
Internet | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Vive sine timore (Live Fearlessly)
(@Joseph2653) reported
@RogersHelps #fckrogers Another epic fail by the industry leader Call ~740pm & opt for callback so ‘I wouldn’t lose my place in line’ The c/b wait time was 1h45m-2h15m Got call back 4+ hrs later 1150pm & kept calling until I answered at 12:05AM-then back on hold for 4m more 🤬🤬
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V Elon
(@dhaliwalravindr) reported
@Rogers internet is down again in edmonton. Second time this month and my skip shift is lost cause because of rogers
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GeekZonePete
(@MemphisBlaze) reported
Why is @Rogers @RogersHelps mobile down again for the second time this week. Thank god I don't have a skip the dishes shift this evening
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Ann-Marie O'Brien
(@StrongGirl51) reported
Called @rogers this morning to find out why I have $135 in overages and have never exceeded my data allowance The wait time was supposed to be between 3 and 5 minutes. I’ve been in hold for 45 minutes. #Rogers
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Kristopher
(@HappiGoLucki12) reported
@RogersHelps $200 increase is services this month & wait time is FOUR HOURS!!!! Horrible company horrible service no wonder there are serious internal issues with executives !!!
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Марто
(@burdarov) reported
@TweetiepieHawly @RogersHelps Edmonton too. 3 hours hold time. Must be another network issue.
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Hemanshu Nanda
(@HemanshuNanda) reported
@tak23oda @RogersHelps @SpencerMV_ Talking to rogers tech support right now and it seems to be effecting 5G only. Force your phone to LTE from Cellular settings and reboot, then switch back to 5G and it will start to work. Did the trick for me over the phone with the tech along all lines
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Kristopher
(@HappiGoLucki12) reported
@Rogers @RogersHelps FOUR HOURS ON HOLD WITH ROGERS AND DISCONNECTED TWICE! $200 increase in bill & cannot get a live person. Absolutely ridiculous. Horrible service no wonder executives are fighting in the boardroom.
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𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡
(@big_fan2019) reported
@RogersHelps Nope just my friends phone I can call his house with no problem
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Barbara Ellis
(@bellis1994) reported
@HemanshuNanda @RogersHelps @SpencerMV_ Agreed - having issues in Edmonton too
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Hemanshu Nanda
(@HemanshuNanda) reported
@RogersHelps @SpencerMV_ Agreed with @SpencerMV_ , even i cant connect. All my 5 devices on rogers are having the same issue. On hold with Tech support for almost hour now to chat with someone about this. Happened second time in 4 days.
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Tweetiepie 🌺
(@TweetiepieHawly) reported
@RogersHelps Rogers is down in Calgary?? I can only connect wifi no cell service. Have checked my settings and restarted my phone. How long is this outage??
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Oh give me a home where the buffalo roam.
(@og_centennial) reported
@DustinMorris13 @RogersHelps The cell cabal of #Canada delivering the most unreliable and shittiest service anywhere on the globe. Oh, and the most expen$ive too.
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Logan
(@tak23oda) reported
@HemanshuNanda @RogersHelps @SpencerMV_ Yep having more issues with LTE, 3G and 5G all data related. Voice calls seem to work. Being a newish Rogers customer is not so much any more
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Vive sine timore (Live Fearlessly)
(@Joseph2653) reported
from
Ottawa, Ontario
The worst part of course is the 2 hour wait isn’t new with @RogersHelps #fckrogers
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🇨🇦 Joe Passmore 🖖🏻
(@TheJoePassmore) reported
@RogersHelps Any word about an outage in northeast Oshawa?
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The Flex
(@Gunskill_iLy) reported
@RogersHelps literal GARBAGE service. No I will not DM you because you can’t help anyone with NOTHING.
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HBK ⚡️⚡️⚡️
(@JonathanClarke_) reported
@Rogers Why do I have to call you guys 30 times to fix one simple thing
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steve
(@1MinuteMan) reported
Is @Rogers the worst network in Canada? 2nd outage in 5 days. I can’t wait to leave.
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Daniel Castillo
(@akadacapi) reported
@RogersHelps second outage in less that a week!!! What’s wrong with you? We have to work, we need our phones with internet. We’re paying for that, even your services are so expensive! I’m online waiting to be attended for a costumer service representative for at least 25 minutes!
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SD
(@shivster__) reported
@RogersHelps why the hell is the internet down again for the second time in 2 weeks in my neighborhood. Really getting tired of this and making me want to switch. #Markham
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Sahil Gaba
(@sahilkgaba) reported
@Rogers I have been using ignite home internet for long now but lately internet service have become so unpleasant. Internet is dropping for 5-10minutes and coming back and cycle continues. Complained about it 4 time still no fixed. Soo frustrating.
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Bob Smith
(@Mainframe_Bob) reported
@Rogers @BCSARAssoc Have to wait 1hr 30 min to talk to billing and another 45 minutes to speak to a manger. My third call on the same issue. Finally someone with a brain has credited me.
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anne sutherland
(@AESthinking) reported
@bell not sure how to get your attention. I cancelled my TV and suddenly my internet sucked. So I tried to get fibre internet yet 3 techs come and no service yet! Is it time for @RogersHelps ?
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Gregg Brown
(@GreggBrownTO) reported
@RogersHelps what the ETA on restoring internet services to Homewood Avenue in DT Toronto? I called support and the whole neighborhood is out
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Nadine Wells
(@nadinewells) reported
@RogersHelps The customer rep today told me you have the equipment, and I believe she said you’ve had it for some time (I sent it October 23!!)! So why does it take a full month (or more!) to process a refund?
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Kevin
(@Kevin09968274) reported
@Rogers No data. Again! Get your **** together
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Wendy Knox
(@wknox69) reported
@1MinuteMan @Rogers Agreed! So damn frustrating! We’re going to set up service with another provider tonight
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Cathy NOT Kelly😊
(@cathykelly80) reported
@Joseph2653 @RogersHelps Time to consider Bell Fibe! We dumped @rogerstv when we moved. Faster connection, better service and cheaper than Ignite
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Kenold Knight
(@kenoldknight) reported
@RogersBiz has horrible customer service! Been with Rogers for 20 years…don’t use them.