Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• E-mail (5%)
• Phone (5%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Montréal, Oshawa, North York, Guelph, Ajax, Surrey, Vancouver, Ottawa, Calgary, King, Markham, Collingwood, Castlegar, and Dartmouth.

City	Problem Type	Report Time
Toronto	Total Blackout	3 hours ago
Montréal	Internet	4 hours ago
Toronto	Wi-fi	4 hours ago
Oshawa	TV	6 hours ago
North York	E-mail	7 hours ago
Toronto	Phone	7 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SIMPLY SINGH, HUMAN 🇨🇦🇵🇸 (@sarabjeetsj) reported 2 minutes ago

  @Rogers @RogersHelps - hello claiming “False Charge”, then shutting down is peak “arrogance”. I called d helpline again, opted for a callback - callback was promised in around 1 hr it came back after almost “2 hrs 20 minutes”. Where is governance?

• 
  Dan (@PotunaSalad) reported 4 minutes ago

  @RogersHelps From my experience, the Rogers Ambassador Team is totally useless. They botched my account and flat out lied to me and then made unauthorized changes to my account that even your customer care team can't seem to figure out! 19 year customer that's about to switch!

• 
  Duchess of Pleasant Piazza (@Naliabytes) reported 5 minutes ago

  @cshanny56 SN sucks but ESPN sucks more. US surpassed CA in hockey coverage b/c @Sportsnet @Rogers too stupid to air games in primetime on CBC. they are trying to kill hockey in Canada

• 
  LashkarMahdi 🎒 (@LashkarMahdi) reported 12 minutes ago

  @RogersHelps Rogers support standard is going down day by say. Yesterday was on phone for 40 mins and no response, even now was on phone wait for for last 20 mins no response. Looks need to move out from Rogers.

• 
  TheVoiletBerry (@thevioletberry1) reported 18 minutes ago

  @RogersHelps There has been internet outage for multiple customers in Belmont SW, Calgary since today morning and the issue hasn’t been resolved after 8 hours. Surprisingly the Rogers website says there is no outage anywhere. We are still out of internet and no way to track the progress

• 
  🎗️Underappreciated Taxpayer (@TrappedCnsrvtve) reported 20 minutes ago

  The worst part of dealing with a @Rogers TV or internet FAILURE is being forced to listen to their obnoxious hold music. I swear they intentionally add static to piss you off so you'll hang up. What a high quality operation you're running there @Rogers 🙄🤯

• 
  Rachel Miller (@RachelMiller84) reported 21 minutes ago

  @RogersHelps Internet service has returned, I can only assume it was my phone as no one else seems to be having issues :) thanjs for the help!

• 
  SAMIR PANDYA (@ss_pandya) reported 24 minutes ago

  This is @Rogers service for you friends. Zero network since 3 hours, no response on calls, and chat queue number is 80! Kudos to all of us who pay three times the US prices in Canada for such a wonderful service! Way to go @Bell and @virginmobileusa !

• 
  Harshit (@harshitshah436) reported 25 minutes ago

  @RogersHelps I’ve been a victim of what appears to be a fraudulent transaction on my Rogers Bank Mastercard. I was forced to withdraw cash from an in-store ATM due to a “digital payment not working” situation, and ended up being charged excessive and undisclosed fees. @Rogers

• 
  Chris P Bacon (@pozpiggy86) reported 26 minutes ago

  Thanks @Rogers... Your website said that service would be back by 7 PM... 7 PM comes around, and now it's saying 8 PM. Seriously, you need to do better. I'm sick of the constant false advertising from your company! #CRTC

• 
  Bre #E4L 🖍🇨🇦 (@BreanneDodds) reported 29 minutes ago

  @RogersHelps hello! Can you give an update and estimated time on for the Rogers/Shaw outage in Colwood BC caused by an MVI at Sooke rd and Kelly rd?

• 
  travisrenney (@travisrenney) reported 30 minutes ago

  @RogersHelps @MannySforza If customer support is important to Rogers they would have more support personnel and lower wait times for customers. Do better Rogers.

• 
  Philly (@Philly_P87) reported 33 minutes ago

  Hey @Rogers you’re a piece of 💩 Your internet is slow af GN 💤

• 
  jassully (@jassully1) reported 37 minutes ago

  @RogersHelps Spent almost two hours between your chat and call center because I thought that my account had been compromised. Everything seems okay but a lot of damage can be done in two hours. I miss Shaw so much.

• 
  Howling at the Moon 🐺 (@Jane_Gillon) reported 38 minutes ago

  @Rogers I’m glad you understand but that doesn’t really help anything. I will be spending my time avoiding as many “smart” products as possible. There is a big difference between incentives and force. 95% of the people would never turn off the standby feature.

• 
  Ex boyfriend🤽🏽‍♂️ (@corbykafui) reported 39 minutes ago

  @RogersHelps i don’t know i called the customer service number showed them everything, i didn’t even know there’s a win back team and customer care. They are supposed to tell me the difference not otherwise

• 
  Zed (@itsrushin) reported 39 minutes ago

  @Rogers another outage, you guys are actually dog ****.

• 
  Jon Fitzgerald (@xJFITZGERALDx) reported 40 minutes ago

  @RogersHelps is the internet down in Brantford?

• 
  CircularLogic (@CircularLogic89) reported 42 minutes ago

  @Amildeeba @RogersHelps If you got call then either airplane mode not working properly or Wifi-calling. The call connected so there would be charges.

• 
  Howling at the Moon 🐺 (@Jane_Gillon) reported 42 minutes ago

  @Rogers I would think the Accessibility Canada Act would supersede the Energy Efficiency Act. I will be contacting my MP. I will never purchase @Rogers for my own home for sure!

• 
  Matthew Leonard (@leonard_mw) reported 45 minutes ago

  @BardiaB10 @Rogers Impossible to speak to someone at Roger’s. I am a new customer within the past 24 hours. Trying to resolve an issue so I can link the account to the my Roger’s app. Frustrated on Day 1 @Rogers

• 
  Jeremy M (@JeremyM74626730) reported 49 minutes ago

  @caldernet @Rogers Have gotten 6 air duct cleaning calls in the past two days. All come from numbers call display shows as having the first six digits as mine. Have just started pressing the screen call button and letting my phone slow them down

• 
  Charlotte Clarkson (@starbarry) reported 53 minutes ago

  @RogersHelps Login works on my computer just not on my phone or the app.

• 
  Rachel Miller (@RachelMiller84) reported 54 minutes ago

  @RogersHelps Hey! It's an apple 14 pro max. I've tried restarting it, switching to airplane mode and back on as well as switching to LTE. All my screen shows is the bars for service and my battery life. The celular internet has been very slow the last few days.

• 
  SIMPLY SINGH, HUMAN 🇨🇦🇵🇸 (@sarabjeetsj) reported 54 minutes ago

  Yes, they were finally able to resolve the issue. That’s said, @Rogers @RogersHelps need/s to seriously look inside, to address the intrinsic arrogance & the staffing issues if you all wish 2 really retain your customers! These gaps will surely move the customers away from u! Bye

• 
  Somebody 🍁 (@caldernet) reported 55 minutes ago

  Got 2 telephone calls today wanting to clean my home's air ducts, and the other trying to sell me @Rogers services. I now just tell them "I don't deal with Indian call centres," and they just hang up.

• 
  ward wilson (@DJWardWilson) reported 58 minutes ago

  @RogersHelps this has happened MULTIPLE TIMES. sporting events & network shows. last night I tried to watch Vancouver Canucks vs Vegas Golden Knights on SportsNet Pacific (SNP) while out. also Edm v Utah on SN1 not possible do I now have to pay more to watch shows away from home?

• 
  Zohreh (@Z_T_1348) reported 60 minutes ago

  @GregProulx6 @RogersHelps Rogers company get worst than other company

• 
  April (@canadianaf1) reported 60 minutes ago

  @ToddHeintz @Rogers @BlueJays I worked as a customer service rep for 12 years with Rogers. Believe me when I tell you..they don’t care.

• 
  MustangShow (@MustangShow) reported 1 hour ago

  @Rogers #Rogers shitbox Internet DOWN AGAIN in #Markham! Enough is enough! #CancelRogers let's get it trending! @ROGERS 🖕🖕🖕🖕🖕