Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (12%)
- Total Blackout (6%)
- Phone (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Calgary, Mississauga, Montréal, Oshawa, Halifax, Edmonton, Bathurst, Scarborough, Clarington, St. Albert, Bradford West Gwillimbury, Brampton, Newmarket, and Toronto county.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 45 minutes ago |
|
Calgary
|
Internet | 49 minutes ago |
|
Toronto
|
Internet | 1 hour ago |
|
Toronto
|
Wi-fi | 2 hours ago |
|
Toronto
|
Internet | 2 hours ago |
|
Toronto
|
Wi-fi | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Kwan (@davekwan7) reported@Rogers Infuriating experience today. Firstly your payment system has issues. Your agent tried to pin this on my side and told me to contact my bank and credit card providers. No issues from that end whatsoever. Tried to contact Rogers once more but chat continuously ends.
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Anne (@anelame) reported@RogersHelps Will open a complaint to crtc. Chat is non functional and phone line jammed.6h to try to make contact to fix a broken service I am paying for is appalling
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s. (@silmapps) reportedIt's hilarious that @Rogers is a communications company. The communication between departments within the company is abysmal. I'm so sick of their bs for someone who's been a client of theirs for over 20 years. They treat their loyal, never missed a payment customers like ****
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🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported@RogersHelps On the phone line FINALLY!!! Now they don’t want to declare there was an outage but your backend team is still gathering information ~22.5 hours out when this situation happen. I know that 2 streets in my area had the same issues.
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Jthreads🇨🇦⚾🏈⚽🏒🚨 (@Jthreads00000) reported@copperleaf22 @Expos4ever10 @Rogers Yeah that's fine and I agree. John Schneider's a. ******** but that's not fixing all our problems
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Kevin Salmon (@Kevin_Salmon12) reportedHey @RogersHelps I’ve had both games one and two of the #StanleyCup drop due to issues with the gateway device and can’t get it back in time to enjoy the game. Can I get a basic cable link up again or how about reimburse me for the issues #pissedoffhockeyfan
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Jesse Connell (@Conman_09) reported@RogersHelps is there an outage in Winnipeg? The website is sending me in circles
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Michael DelPiero (@MikeDelpieroX) reported@myrnalambert @RogersHelps @Rogers Sounds like you’re stuck in their loop where support won’t solve it without the one person you can’t reach. At this point the only path that actually forces resolution is going through the CCTS complaint route (details on my page) otherwise it just gets bounced between agents.
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Scott Benning (@WeyburnSoccer) reportedIs @Rogers management unaware of how unbelievably terrible their customer service is, or is that the corporate culture that they are trying to develop. Exhaust, obfuscate, and frustrate their clients into submission. Truly awful.
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Lori Lynne (@Lori_Fisher2) reported@BlueJays Hey @Rogers @TD_Canada you should be more worried about why you're in the Epstein files, than this ******* crap. Karma will get you.
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chris (@whiteboywork) reported@RogersHelps fix the internet 2 days of constant resetting the router ... and your the best biggest internet provider in the country???
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Peter Menzies (@Pagmenzies) reportedEven Phil Lind used to complain to me about @Rogers customer service. Lord, hear my prayer.
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KNugent4118 🇨🇦🇨🇦🇨🇦 (@KNugent4118) reported@ClunekMarika @Rogers @RogersHelps Unfortunately we don't have Cogeco available in our area. Damn monopoly.
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Alexis Gee (@lexomatic) reported@gfliverpool9966 @RogersHelps Progressively worse since Saturday full outage since Sunday 10pm. My original ticket was closed as resolved w no notice but new streetwide ticket created. Still ongoing check outages page every hour and see projected completion extend 1 more hour. Solidarity
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🤍♐️ (@barrosxo) reported@RogersHelps worst customer experience I’ve ever had. Kept me on hold for over two hours to just hang up on me and tell me your closed and to call again tomorrow? After over 10 years of loyal service this is ridiculous..
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Nishit Dey (@NishitDey1) reported@Rogers Why is it.. when getting a new connection.. you ppl will constantly call us.. once service is sold.. it takes ages for us to talk to real person.. Chat is a scam.. Anna waste of AI functionality and Chat agents don't have authority of anything
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🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported@RogersHelps As soon as I got off the Chat line with the issue resolved. It is acting up again.
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@thenameisdlo @Rogers It’s gone downhill because Roger’s laid off most of its customer service staff last year and contacted out to jeets who don’t know what they are doing from a 3rd world country.
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Jey (@Slxmjimmy69) reported@RogersHelps No I got a iPhone 17 pro max from Rogers and yes I’ve been getting this problem since the new year when I got the phone
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Michael DelPiero (@MikeDelpieroX) reported@myrnalambert @RogersHelps @Rogers If you file through the CCTS, Rogers is required to formally participate and respond to the complaint through the process. It usually also escalates it beyond frontline support, so it gets assigned and tracked instead of being bounced around. #Rogers
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Ruby Dee (@Dee74692069Ruby) reported@Rogers = avarice and greed. They've never had any standard, let alone a journalistic standard. Hell, they don't give a **** about journalism. Just give them $ and they're happy.
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Chef Vivek Thakur ( Strategy & Operations ) (@VivekThakur1985) reported@RogersHelps My business Internet not working last 2 hours at langely Bc
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🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported@RogersHelps 4 hours later, mostly on hold, I have been bounced around to people who engage long enough to figure out they need to send me somewhere else where I end up on hold AGAIN. I have a service booking They made an error on the day. I was told tomorrow a.m.; the notice is for JUNE 3!🤬
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D Crocker (@denncrocker) reported@RogersHelps Telling a customer one thing and then adding to the cost of a bill is not a good business practice. A long time customer that you are willing to lose may work for you but if doesn't work for me
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Many (@many_876) reportedPoor @RogersHelps @Rogers doesn’t like people telling the truth that @EdwardSRogers is a ****** Ps, I know he is, the only reason why she coming forward she afraid of him and how much control he over media
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blindpig/1966 (@blindpig_1966) reported@silmapps @Rogers They all do. That's the problem.
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Greg MacDonald (@JaysFanInNB) reported@BlueJays Thank you for blowing another lead. I wasn't watching this game & I won't. This team sucks. Fire John Schneider. For ***** sake, I've been saying this for years! Check my feed. John Schneider has no ******* clue what he's doing. He's continually costs us games. @Rogers
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Elizabeth Bryant (@wheelgirl77) reported@RogersHelps Service came back roughly 5:30 AM. Another four hour outage. Starting to feel intentional as if you’re throttling us on purpose trying to limit our usage for deliberate periods of time.
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Amit Ranjan (@amitranjan2804) reported@Rogers extremely poor service. Internet down at 16 Cindy Ave Cambridge N3C3J2. Customer care is extremely unhelpful.
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Katie Rajhans (@katierajhans) reported@Rogers It took 90 minutes to get a guy to submit a ticket because you charged me $48 for roaming when I never left the country. 90 MINUTES. And it’s not even resolved. Do better. That was ridiculous. And the guy was useless.