Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Kitchener, Sherwood Park, Leduc, Toronto, Vancouver, Mississauga, Calgary, Edmonton, Toronto county, Oshawa, Windsor, Brampton, Brantford, Stratford, and Ajax.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener
|
TV | 42 minutes ago |
|
Sherwood Park
|
Wi-fi | 2 hours ago |
|
Leduc
|
TV | 8 hours ago |
|
Toronto
|
Internet | 9 hours ago |
|
Toronto
|
Internet | 10 hours ago |
|
Vancouver
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Doug Rempel (@dougjrempel) reported@RogersHelps Too late for that… I stayed on hold for over an hour and finally had someone help me! Your company responses are too slow and wait times are too long. There needs to be some drastic changes
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Tanya Gil (@yiya2110) reported@RogersHelps Is there an internet outage in Edmonton? We're in the west end.
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Chris Arnold (@ChrisArnold33) reported@RogersHelps It takes hours to get through tech support and days to get someone out. It just happened randomly and I’ve seen before when the outage detector says no outage when there is one.
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George Glass (but not imaginary)✌️™ (@shoelettuce) reportedFour times now on different days at different times, @Rogers has told me “we’re currently experiencing extremely high call volume and cannot help, please call again later” and disconnected me. Is this a joke??
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Oleksiy Kovyrin 🇺🇦🇨🇦 (@kovyrin) reported@RogersHelps, this may be one of the worst customer support experiences I've ever had. I ordered a SECOND internet service for a new house. Rogers shipped me an XB8. It wouldn't connect. Technical support eventually figured out that Rogers provisioned the new modem against the WRONG address. Great. Simple backend mistake. Should be easy to fix, right? Nope. Yesterday: 45 minutes waiting for phone support before giving up. Today: hours dealing with support. Technical Support diagnoses the problem, then transfers me to Customer Care. Customer Care tells me they can't access the account and sends me BACK to the same phone number. I ask for the account number I'll need when I call. They give me an old account number and tell me it's associated with an address in Surrey, BC. Except MyRogers shows that exact account number as my CURRENT internet service in Waterloo. Eventually they find another account ending in the same four digits as the new service agreement — but can't even confirm the service address and tell me to call the “specialist team.” All I need is for Rogers to associate the modem THEY SHIPPED with the internet service THEY CREATED at the address ON THEIR OWN SERVICE AGREEMENT. I've spent hours trying to find a human being with permission to fix what appears to be a Rogers provisioning error. How is this a reasonable customer experience in 2026?
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brokencool (@brokencool) reported@RogersHelps can you please DM me? Internet has been out all morning and I can’t get through to tech support
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Clint (@clintculture) reported@Rogers is refusing to help clear up fraudulent accounts it created by misusing my private info. #RogersFraud
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Canucks Big Picture Analysis (@CanukBigPicture) reported@princessrica84 @Sportsnet @Rogers Unfortunately, this market can't sustain sports radio. I don't think there is enough fan support. We have seen it fail 3 times already. Maybe someone will do something to fill the void.
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princesserica84 🇨🇦 (@princessrica84) reported@CanukBigPicture @Sportsnet @Rogers It didn’t fail. Rogers just closed it.
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ＲẸ𝔹乇ㄥ 𝐖ⓘ𝔱𝔥 𝒶 ６ ŞⓉг𝕀𝓷ⓖ (@PingYong1634207) reported@HILITINGHOCKEY @Rogers @Sportsnet Rogers sucks the most. Years ago I worked for them and quit because of the way they did business.
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Robert Jones (@robert12jones) reported@LeafsLose1967 @Sportsnet @Rogers I know the criminals increased the price from 24.99 to 29.99 per month as well. An absolute rip off based on the garbage on the field.
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Donna (@iCruiseify) reported@RogersHelps I have been trying to call Rogers most of the day. Every single time I get hung up on by a recording that says you’re just too damn busy to answer the phone right now so call back another time why so you can just hang up on me again!!!
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Прінсеса Саша CHECK MARK (@sasa_prinsesa) reported@JayGenXer @Rogers @Rogers has gone to the shits! My wireless home phone needs to be reset every day in order to make calls. Then the other person complains my voice is gargled!!! Dropped calls on cell and when I call for support I’m on hold for 2 hours then I give up!
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Annie ~ Freedom Enthusiast 🌿 (@westcoastgirl1) reportedRogers just called me, I asked them why? They hung up instead ... great customer service you got going on @Rogers -- if you were wanting me to switch this is not the way
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Mel (@Mel_1245) reported@RogersHelps how can someone inquire about billing issues if it’s been 3 days and I can’t reach anyone. You just wanna take more money every month? #rogers
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alleykat (@katsass1) reported@JayGenXer @Rogers Im wlakinf away form them after multiple years their customer service has gone to **** and they'll pricing is unreasonable
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BNKB (@banknotekb) reported@Rogers @Rogers I purchased the Africa Travel Pass and it doesn’t work. I was promised an update within 24 hours and received nothing. I then waited 2 more hours for a specialist, only for the chat to be ended without resolution. Can someone help before I escalate this to the CCTS/CRTC?
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Salty Albertan (@FringedCanuck) reported@JayGenXer @Rogers Rogers is a **** company run by a pos CEO
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Adam (@Adam_LPARMY) reported@JayGenXer @Rogers dude im in the phone with them now....first off i cant understand a word theyre saying ...they sold me on an upgrade to internet 1000 and its twice as slow as before the upgrade ...now they wanna charge me $200 for a tech to come fix it LOL @Rogers is a SCAM!
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KIRO Service Consultation (@ampharan) reported@Rogers why is Roger’s go out of their way to do dumb things? Closed our cell accounts, almost a year ago , finally got a refund owed then now charge us with roaming. What is wrong with you ? Bad terrible service
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CanuckArgento (@CanuckArgento) reported@JayGenXer @Rogers You’re gonna get an Indian that you won’t understand and can’t speak proper English anyway might as well hang up now
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Cristina Aiello (@caiello2) reported@RogersHelps There was no outrage just a technical employee who didn’t want to go the extra mile to help me. TV is fine once I rebooted. Thanks
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Trawets Namknom (@TheBareAssLodge) reported@JayGenXer @Rogers Absolutely garbage service
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SirLuckHomes Real Estate Brokerage (@SirLuckHomes) reported@RogersHelps Now if I try to make my wife a Level One, that process takes 30 days You’re telling your employees and managers that there is a security risk….what’s the risk to my son if I can’t get a hold of him in an emergency?
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BURNSY99 (@rgross36) reportedHEY @MAPLELEAFS fans. YOU wonder why #LEAFS ticket prices are SKYROCKETING this year?. Ya see their HAPLESS OWNER @ROGERS spending BIG $$ on BELOVED @BLUEJAYS. I mean a HALL OF EXCELLENCE WTF? So HOCKEY fans PAY the BILL. Thats all LEAFS are good for anymore. MILKING HOCKEY FANS
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Clint (@clintculture) reported@Rogers @RogersHelps Tally of attempts to get this handled to date: 1) 8 calls to the customer service line, each with no help because you don’t get to talk to anyone. Rogers says there are too many calls and won’t let you hold, they kick you off. 1/x
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Bianca 🟦⬜️🟥 (@Bbyonic_) reportedTwo days of calling and your system just hangs up because of “too many calls.” That’s not customer service. I need answers. Fix this! @Rogers @RogersHelps
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Charlii (@Charlii_aBB) reported@JayGenXer @Rogers I am at the point where I believe they never had any intention of taking the call you just get put into the abyss of elevator music for eternity.
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Amrith (@hopingcanadian) reported@RogersHelps Internet down for the last hr and a half. - cambridge ontario. Im on phone and also trying to get hold of someone on chat. No reports of outage as yet. Could you help me in anyway ?
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Nimo_07 (@nitz380) reported@RogersHelps I have called at least 16 times in last two days. I want that request to be processed immediately or I would like to cancel my connection