Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Vancouver, Montréal, Edmonton, Duncan, Richmond Hill, Shawnigan Lake, Airdrie, Calgary, Kitchener, Surrey, Mississauga, New Tecumseth, Barrie, and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Wi-fi | 3 hours ago |
|
Vancouver
|
Internet | 5 hours ago |
|
Montréal
|
Internet | 5 hours ago |
|
Edmonton
|
Internet | 6 hours ago |
|
Toronto
|
Total Blackout | 9 hours ago |
|
Duncan
|
Phone | 13 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Lindsay I.R Wiebe (@LindsayWiebeRD) reported@RogersHelps @Rogers never got back to me in a week, so I am canceling my services with them this weekend unless they offer me a cheaper plan. Oxio is looking good right now.
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Stubs72 (@Rallan72) reportedHey @Rogers When I want to watch a show and I pay premium costs…. I expect premium service.. not Internet that drops every 15 minutes. Figure it out or I’m out. Sick of this happening so often
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GoodMorning 💋♥️✨❌⭕️💫👠 (@LJW61) reported@RogersHelps I called to let Rogers know and they want to have me wait around for three hours and charge me $75. If I’m not home will they come and fix a box of which I am just giving them a courtesy notification and do not need someone to attend my home and it’s not attached to my acct.
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🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reportedOn hold again with @Rogers as the issue is still not resolved. 18 minutes so far.
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OUT N ABOUT with Yours Truly LIZZO C (@outnaboutlizzoc) reportedNo internet connection @RogersHelps is there an outage? I need to be reimbursed for the inconvenience! August 25, 2026 || 4:07pm ||
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John Valdellone (@JohnSavageDJS) reported@RealDonBradshaw @Rogers Gimenez is probably feeling better today that's why they sent Davis back down.He's not starting but if needed he can come in late in the game
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Karen (@karenfamily1) reported@MathesonJMT @Rogers Very poor service!
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SJ (@cafveteran) reported@Rogers you have horrible customer service: 1. Your AI is utterly useless. 2. I call in and have to go through your AI and other prompts only to be told that you cannot handle the call at this time due to high call volume. BS. You don't make people do all that only to tell them that you can't do your jobs. 3. I receive a discount through your Rogers Preferred Program as I'm a veteran. It's through the CF One program. I received not one, but four emails recently to confirm that I am still eligible for the program. Well duh, I'll always be a veteran! 4. I've been trying for over a year to change my address with your various systems, yet you still have my old address. 5. I went into one of your physical stores to try to resolve all of these issues and was told that there was nothing that they could do for me. The gentleman wanted to help, but he showed me where he was restricted by your own systems to fix the problems. 6. This is all on top of your complete and utter failure to safeguard my phone number from being stolen in May 2025 at one of Chatr Mobile kiosks in the St. Laurent Shopping Centre in Ottawa. The thief then went into multiple bank locations and stole $75,000 from me. Police were contacted and have an arrest warrant out for the thief. Get better customer service and protect our privacy.
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Daniel R. Wright | SpotWright (@DanielRWright) reported@RogersHelps @RogersHelps I did not. I've been paying from my bank account for almost 10 years. If you guys have been charging my credit card that long then we have another serious problem. I tried calling you guys but as usual it said you guys were busy and hung up. Customer service 👍🏻
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🪴V!K🌾 (@HEMIvik) reported@1964RobO @RogersHelps Tell them you want to cancel and they’ll wanna talk to you real quick. Then actually do it and go with Bell.
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BookmarkMiner (@BookmarkMiner) reported@Rogers support is ******* atrocious
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Corey Buffett (@coreybuffett) reportedWorking at 24 hours to download a game on rogers, max down is like 10mbps, same setup on bell would be don’t in a couple hours, this is crazy @rogers fix get better hardware or finally install fibre ! #nogamingonrogers
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Jasmine Jeane Hawley 🇨🇦 (@jasminejhawley) reportedFor a "communications" company you are very bad at communications.I need to have my services moved to a new address.I have called 12 times this week and can't get through.I can't contact anyone through the web site and when I called the closest store he was very rude. @Rogers
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Karen (@karenfamily1) reported@ColtKo @Rogers Same problem here. Did you finally get through?
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Chris Hayes (@chrshys) reported@Rogers phone AI is just plain hanging up on me. What's going on over there guys? Fraud on my account I can't get anyone to deal with so I'm trying to cancel. Agent says, "Too busy, call back later." Comical actually.
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Abdelrhman Shoieb (@AbdelrhmanShoi1) reported@RogersHelps @Rogers OK I called this number many time and just hold me on waiting and then call ended without any help
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Stephen Cunliffe (@scunliffe) reported@RogersHelps your AI automated phone system is terrible. If the AI hears "Human", you need to send the caller *directly* to a human agent. Anything else is disrespectful and annoying. The "higher call volumes... unable to accept your call" - #Disconnect is bad.
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Murali Krishna K S (@krishnavecca) reportedhey @Rogers , I was supposed to receive a free wifi pod 15 days back and it is still not received, but it started showing up in my bill. Unble to reach to any live agent over phone and chat agents are not able to support. Confirmation Number: 2837312401 Resolve this asap pls.
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🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported@SchwartzTime @Rogers They should be ashamed that they have a department called customer care. It should be called customer we don't care.
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Drandan (@shane_lat) reportedWhy ******** are there 99 people waiting in line for chat support!? @RogersHelps
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Howard Knopf (@howardknopf) reported@Rogers @RogersHelps new AI interface is WORSE THAN HORRIBLE. The online support is also AWFUL.
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AJ Quann (@ajquann2003) reported@RogersHelps I have been back and forth with customer support for weeks over this. Can someone explain why new customers with the Ultimate TV and Internet (2.5 Gbps) with StreamSaver get WiFi 7 included, but despite me having this plan, I cannot? I am on fibre fyi.
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Determined Canuck (@frenchlefty26) reported@georganneb @Rogers As much as I hate to admit it, Bell is far superior. It may be slightly more expensive, but their service is rock solid. YMMV.
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not ali (@paigeslesb) reportedsee how bad you are. i'm switching too @Rogers
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Shannon Boschy: Candidate for School Trustee OCDSB (@ShannonBDouglas) reported@georganneb @Rogers Oh, but when you’re no longer a customer they will call you endlessly with offers, sometimes I’ll get three calls in a hour. @rogers ignores CASL laws and refuses to take me off their unsolicited phone call lists. No matter how many times I ask to be taken off their list, they keep calling. If you ask to speak with a supervisor, their telemarketers, like Peter from Mumbai, just hang up.
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Donna (@iCruiseify) reported@RogersHelps Internet service has been on & off, mostly off all day in Dorchester, ON #stilloff
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Todd Talbot 🇨🇦 (@toddtalbot07) reportedHey @RogersHelps, waited patiently for a billing chat rep (75 ahead of me). Finally get on, basically tells me to wait for 35 mins only to provide a reference number to fix a simple billing issue. The level of service is at an all time low. What are you guys doing????
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@HolyDegenerate (@RandySaretzky) reported@RogersHelps @outnaboutlizzoc I’m on hold to cancel EVERYTHING. On hold yesterday for 2 hours. Iv had it with the horrible customer service and over charging
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Markets, Options & more📈 (@Markets_Options) reported@Rogers @RogersHelps But @Rogers tells me this morning, despite emailing me the channel lineup that I am supposed to have, that I dont have the channels I was promised (in writing by the way), and they won’t do anything for me unless I pay more. I have 3 days left to cancel in my 10 day period… 3/n
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🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reportedAlmost 2 hours and no real resolution. I. HATE. @Rogers.