Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Brampton, Oshawa, Toronto, Vancouver, Calgary, Hamilton, Surrey, Saint-Hyacinthe, Burnaby, Montréal, Saskatoon, Newmarket, Guelph, Scarborough, and Summerland.
| City | Problem Type | Report Time |
|---|---|---|
 Brampton
|
Internet | 44 minutes ago |
|
Oshawa
|
TV | 1 hour ago |
|
Toronto
|
Total Blackout | 2 hours ago |
|
Vancouver
|
Wi-fi | 6 hours ago |
|
Toronto
|
TV | 6 hours ago |
|
Toronto
|
Total Blackout | 12 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Konstantin Mingoulin (@KMingoulin) reported@Rogers I accidentally exposed some rogers cables on my property in mississauga. Im not rogers customer and because of that it seems impossible to contact customer support and you chat bot is useless. How can I contact Rogers?
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@thenameisdlo @Rogers It’s gone downhill because Roger’s laid off most of its customer service staff last year and contacted out to jeets who don’t know what they are doing from a 3rd world country.
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Sic @ Warmer Sun (@WarmerSun) reported@wealthmoose When @Rogers didn't pick up the phone the CRTC said they couldn't do anything, they cannot force a mobile phone service provider to provide a support contact that actually answers... but apparently they can impose taxes. What a clown show.
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JVDFarms (@JVDFarms) reportedOne thing for sure is that @Rogers has the absolute worst customer service. 115min waiting in a que get down to #2 only to come up chat session ended. Their wireless service in this area is absolute garbage as well
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David "Stargate Genius Leader" Hewlett (@dhewlett) reportedNot if you've got the wrong address as we've been trying to explain to your tech support...end day back on hold waiting for you, @Rogers!
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JB 🇨🇦 (@jenjbanks) reported@RogersHelps having issues with the Jays Winning inning whether lower case or upper case is used. My family is also having the same issue for the last two weeks. Doesn't seem isolated based on tweets I've seen. Can you please help. #jayswinninginning
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BWalker (@Bwalker9313) reported@RogersHelps any outages in Calgary right now? My modem has a solid red light. Internets not working
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Free & Fair (@CanadaMate) reported@RogersHelps The call was from OOP Negative approach Cut me off while i was explaining the problem/gave the verdict Was Unwilling to resolve the issue Seemed like in a hurry to finish the call & tick off ✅ Problem not solved Terrible customer experience I wish i hadn't receive the cal
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Mala Moragain 🇺🇸🇨🇦 (@MalaMoragain13) reported@BudgetOrganics @TorontoPolice @Rogers I suppose you didn’t read the full post then. I have records of Roger’s telling the CRTC it was by police direction. Maybe I wasn’t clear on that point? Either way, I never authorized a device protection program with Rogers. They activated at the insistence of cops with an agenda
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Joelien Jose (@joelien) reported@RogersHelps Lost home internet and I feel this maybe a neighbourhood issue in the L5W 1H5 area
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Sanka Jayasundera (@Zenblime) reported@RogersHelps Its a 44mm samsung watch8. Im on a call with tech support now and they telling me to go to the store which I already did and they told me to talk to tech support so you guys have no idea what you doing and giving me the run around and wasting my time
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Free & Fair (@CanadaMate) reported@RogersHelps @Rogers what a disappointing experienced conversation with your top rep today. Never have i thought Roger's CS support level has gone to so low quality now What a terrible start of the day speaking to someone from Rogers this morning 👎
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Elizabeth Bryant (@wheelgirl77) reported@RogersHelps Service has been out for almost 6 hours now at 90 Waller St. there are a lot of disabled people in this building that require Internet access for a lot of things in their life including some of their health related equipment etc. It’s more than inconvenient for some.
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Michael DelPiero (@MikeDelpieroX) reported@wheelgirl77 @RogersHelps @RogersHelps is an unverified AI chatbot account with no verification checkmark. It will keep sending scripted replies, but no one is actually going to call you back to help. If you want a real human response and actual accountability, file a complaint with the CCTS instead.
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Jeremy Tsoi (@ChopperTsoi) reported@Rogers I've been on hold for 2 hours waiting for tech support. You are a communications company that seems to think your customers time has zero value. Not even a simple callback option that even banks have. We pay some of the highest rates in the world, but this is what we get
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starrgh (@Starrgh) reported@dhewlett @Rogers "Moving" Internet service is such a scam. It's much easier to disco and set up new! I hope you have him an earful. You know he blew up a solar system right?!
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ᗪEᖇEK ᗩᒪᒪᗪᖇITT (@DerekAlldritt) reported@RogersHelps @TheKarltopia Karl, what their AI bot is really saying, is that this basic feature has existed for a decade, but our systems and tech teams are too old, stupid, or stubborn to implement it, so please PLEASE choose another provider. Just wait until you have to call their business support....
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MACK A (@mack1971) reported@RogersHelps Besides powering off and on the phone crap
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Thomas Keith 🇨🇦 (@1714tak) reported@RogersHelps @GauravBatish “Feels like customers don’t matter to them at all.” Feels like Gaurav is a bit of a nonexistent idiot-Bot.
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Madam Boring (@Carleey) reported@Rogers hi! I want to make 2 complaints. 1) Your website says your online services hours of operation are Mon-Sat but I've called twice and have received an automated message that it's closed. 2 we cancelled our internet services in Dec but your workers didn't actually cancel it
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Michael DelPiero (@MikeDelpieroX) reported@KoronaB5899 @Rogers UNVERIFIED Rogers AI chatbot asking for your “details.” Where does that information go, and is it secure? Don’t fall for the appearance of help. The original post says these exposed wires have been ignored for four years. Another “please DM us” response changes nothing.
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Claudio Fanuzzi (@claudsfanuzzi) reported@RogersHelps Same level of customer service provided here I see I just spent 2 hours on the phone with your incompetent staff feeding me the same script. I have never been more disgusted with a company in my life the level of incompetence and lack of customer service should be studied.
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Nesta ౨ৎ (@nestapendragon) reportedAs a country (Canada) I feel like we need to do something about how bad @Rogers customer service and tech support is. It is beyond unacceptably bad. I feel like this is practically a national issue.
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sprt08 (@sprt08) reported@RogersHelps Hello- I sent a private message. Would someone please help? I’ve tried every support avenue available without response, and in store and phone reps say they’ve submitted escalation tickets because they see the problem but can’t help. Thank you.
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PoolBoy🧲🌊🐙🐬🐳 (@JTown604) reported@Rogers Your customer service, and fraud dept are brutal to deal with
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps You don't actually but if you want to hear me in the ohine, its recorded. I have been calling you guys for 2mths now. Evening, weekend, middle of the day, morning, online, & twitter. No one answers for 45mins. I have NEVER had this problem before. Is everyone replaced with AI?
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Gio (@giovexpo) reported@daysofyore67 @Rogers I Have The Same Problem,My Internet Goes Down Daily. I am Not Getting The Service I Paid For. Thinking Of Returning My Modem
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Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported@RogersHelps The app kept buffering or freezing for most the game. And it wasn't my internet (BW and latency were fine) or the Smart TV I have the app on. All the other streaming apps like Netflix, Prime were perfectly fine. This is a constant problem I have with your Sportsnet app.
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Ranjan Soni (@_RanjanSoni) reported@RogersHelps I have tried everything. I am not travelling anywhere and on Roger’s network.
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BrianM (@briangm11) reported@RogersHelps Apparently having no other option, called your Tech "support" again. I've been on hold for 81 minutes and counting.