Rogers Outage Report

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (5%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Victoria, Toronto, Kitchener, Montréal, Whitby, Edmonton, Vancouver, Winnipeg, Burnaby, London, Scarborough, Halifax, Bradford West Gwillimbury, Mississauga, and Brampton.

City	Problem Type	Report Time
Victoria	TV	4 hours ago
Toronto	E-mail	4 hours ago
Toronto	Internet	4 hours ago
Toronto	Wi-fi	4 hours ago
Kitchener	Internet	5 hours ago
Victoria	Internet	9 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Billy (@GTBilly13) reported 8 minutes ago

  Anyone that has ever phoned @Rogers helpline made this joke yesterday: "Have you tried powering down your #computer and #modem?"

• 
  613_Me (@613_Me) reported 10 minutes ago

  @RogersHelps @Rogers In #ottawa #rogers is back but we only have one bar of service. Can open apps but articles won’t load etc. can make phone calls now. Can finally check for offers from BELL and TELUS. We had a 4 DAY OUTAGE from Rogers in May with ZERO credit offered and now this bull.

• 
  Sheila Culbert (@SheilaCulbert) reported 15 minutes ago

  @RogersHelps Why am I getting a Privacy Warning now on my wifi?? What’s going on? Never saw that before. When will it be safe to use again?

• 
  Christine Rose (@MrsRose2020) reported 16 minutes ago

  @RogersHelps @Rogers We have no internet in Oshawa even though our modem shows we now should and we can’t call or live chat as you get booted saying it’s too busy. You should be providing an outage map with expected service return times

• 
  M E L 🤍 (@melissaxjade) reported 17 minutes ago

  @RogersHelps Everyone in Manitoba is still down… it’s been 31 hours without internet or phone service or Interac

• 
  Susan Murphy 🇺🇦 (@suzemuse) reported 18 minutes ago

  @andywalker @Rogers Is it strange that the cell network was out too? Usually it’s one or the other.

• 
  John Drinking Beer (@RustyandJohn) reported 20 minutes ago

  @RogersHelps @Rogers I’m not even a Rogers customer and this is unacceptable to me. I couldn’t connect with family or needed healthcare services all day. Everybody’s impacted by your monopoly. PS your comms people could be heard shutting down the CBC interview when asked about a merger with Shaw.

• 
  Ren 🎗 (@kerosenelive) reported 20 minutes ago

  @RogersHelps still down in white oaks…

• 
  Hugo Bohorquez (@Digital_Hugo) reported 22 minutes ago

  @RogersHelps But caused the outage?The public deserves to know

• 
  Nick 🇨🇦 (@NickDAvery97) reported 24 minutes ago

  @RogersHelps Still not working for me

• 
  Evan Roth (@E_Roth_) reported 25 minutes ago

  @RogersHelps I still have home service (wifi and cable) and my cell service barely works. I better be getting compensated for 2 days of no service. Can’t wait to my contract is over, straight to Bell I go.

• 
  CryptoRick (@CryptoRickPDAO) reported 25 minutes ago

  @ageofsamnft @Rogers I work at one of those banks bro crazy that it took so long to fix this outage.

• 
  Kirstie (@kirstie_drumm) reported 26 minutes ago

  @fischer_catey @jtobinbartlett @RogersHelps Wrong, I’m not in Toronto, actually almost 2 hours east of Toronto and I have service again.

• 
  Steve Janik (@SteveJanik1) reported 28 minutes ago

  @RogersHelps you can stick your measly “credit”you know where. 3 consecutive days of service disruptions here in St. Thomas before this “brown out”. Going to take a lot more to keep this dissatisfied customer of 25+ years content. Retentions dept get ready

• 
  AhHegab (@ahhegab) reported 28 minutes ago

  @RogersHelps The basic idea of a mobile phone, that it doesn’t lose connection in emergencies. I would rather get a GSM or UMTS service rather than loosing everything. Or even partnership with other networks to get a minimum calling services in case of loosing yours! LTE is not enough!

• 
  Louise C (@junixbc) reported 33 minutes ago

  @RogersHelps I’m now able to go online but there are certain websites (e.g. twitter, prime video, lowes canada, etc…) that I still can’t connect to. Am I alone in this or is everyone also experiencing this problem? Please look into this Rogers. PS: I’m sending this tweet using mobile data.

• 
  Will (@Will47132200) reported 33 minutes ago

  @Scramjet99 @CheriDiNovo @Rogers Why, are they service technicians?

• 
  bob (@bob60607696) reported 34 minutes ago

  @RogersHelps I have internet but some things not working like crave and Disney but Netflix and prime ok

• 
  613_Me (@613_Me) reported 36 minutes ago from Ottawa, Ontario

  So world , how many of us are doing a mass exodus from @Rogers today now that we have service back to search out better providers. We were down 4 days in May and now this. I have been with #rogers 32 years. I AM DONE !! #ByeRogers

• 
  Hater&Lover 🇨🇺🇨🇦🇺🇸 (@hater_Iover) reported 36 minutes ago

  @jezziebezzie @TorontoLonny @RogersHelps Well... rather this shows that Canada is no longer a first world country, because in first world countries there are no such problems.

• 
  patty (@toplagal) reported 38 minutes ago

  @RogersHelps Says I'm connected to local network but unable to connect to internet. So now what do I do?

• 
  Allie 🇨🇦 (@niallison23) reported 41 minutes ago

  @JeremyDBradley @RogersHelps @Rogers I’m not with Rogers for phone service. I’ve always heard it’s crap lol never had trouble with internet until now though.

• 
  KATE (@24CARATINC) reported 42 minutes ago

  @chethosahalli @RogersHelps @Rogers I lost money in one of my businesses yesterday too. It was a pretty stressful day and this cannot happen again. The government has to do something to fix this weakness in our infrastructure.

• 
  Robert Ben (@Toronmayor2026) reported 44 minutes ago

  @RogersHelps But WHAT cause the problem??

• 
  Bryan Durham (@BryanDurham16) reported 46 minutes ago

  @RogersHelps @Rogers what caused the problem in the first place

• 
  LO (@kodalux) reported 46 minutes ago

  @Rogers @karineexo Rogers.....you say the vast majority are back online. I'm in GTA....still no internet. You're full of ****.

• 
  Neil Gunner (@NeilGunner) reported 47 minutes ago

  If by "back online" @Rogers means really slow and inconsistent service and inability to use things like FaceTime, then sure, I guess technically people are back online. Way to set the bar pathetically low, @RogersHelps. Do better.

• 
  PapaPalpatine79 (@79PapaPalpatine) reported 50 minutes ago

  @foreverlys No kidding. I had to wait until this morning to e-transfer, but I didn’t get mad at the bank. It’s @Rogers system that caused it. Also don’t get mad at the CSRs that answer the phone for Rogers. It wasn’t their fault it went down.

• 
  Jenna (@jennajustjenna) reported 52 minutes ago

  @RogersHelps @jbrommet Hi! I sent a DM to check out our own neighbourhood service and just got the same public update about the vast majority. Hoping for a reply :-)

• 
  KATE (@24CARATINC) reported 57 minutes ago

  @shurmanator @RogersHelps I'm so glad I only have one service with them right now. I used to have everything bundled together... it would have been a very bad day yesterday for business!