Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (12%)
- Total Blackout (6%)
- Phone (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Edmonton, Toronto, Mississauga, Calgary, Oshawa, Bathurst, Scarborough, Clarington, St. Albert, Bradford West Gwillimbury, Brampton, Newmarket, Toronto county, Montréal, and St. Catharines.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Wi-fi | 2 hours ago |
|
Toronto
|
Internet | 2 hours ago |
|
Mississauga
|
Internet | 4 hours ago |
|
Calgary
|
Phone | 5 hours ago |
|
Toronto
|
Internet | 5 hours ago |
|
Oshawa
|
Internet | 7 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
EagleBoneWhistle (@eaglebnewhistle) reported@Rogers having trouble explaining to the off shore customer service reps that I only want to speak with rogers employees who are working within the borders of Canada. I know I'm just a drop in a bucket, but I'm about to take business elsewhere.
-
Chevy the Golden (@chevy_GRR) reported@Rogers upgraded my phone. It was delivered today and I followed all of your instructions to transfer my old phone to the new one. The new phone won’t connect to the network and when I go online to get help, you’re ******* CLOSED!!!!! **** YOU!
-
Jesse Connell (@Conman_09) reported@RogersHelps is there an outage in Winnipeg? The website is sending me in circles
-
Chelle (@traaashpanda) reportedIt’s wild to me that @Fidomobile, which is essentially @Rogers doesn’t have customer service on a Sunday? They’ll let you sign up for their services but if something goes wrong … get ****** :) No ported phone number means no calls. No text. No 2FA.
-
🇨🇦Sharon Ledwell#ElbowsUp (@bluetsauvage) reported@RogersHelps Hubby and I are on the same plan, same wi-fi, different iPhone models. His wi-fi assisted calling works, but mine recently stopped functioning. I got dropped from on-line help yesterday (after 2 hrs waiting, I was 4th in the queue). Been on hold for 1:15min.
-
s. (@silmapps) reported@RogersHelps 2/3 Internet, land line and cable like they are automatically trying to avoid payments. It's a fkg ridiculously high price. Highest in the WORLD. Don't threaten them with cutting off services if your arrangement is not fulfilled, especially if they've never missed a payment
-
Elizabeth Bryant (@wheelgirl77) reported@RogersHelps Outage at 90 Waller St. in Whitby again where there are many vulnerable disabled people. Since 1:30 AM. Second time in a week. For what we pay for your service you need to do better Rogers. Last time it was out for over four hours and you offered us $2 credit!
-
Marchisio (@marchisiodj) reported@RogersHelps is service down on King between Shaw and Spadina? Last 2 mornings no cell 5g or mobile internet service at all…
-
x-YEGJK (@KruJones15) reported@cgy_guy @Rogers How is Rogers “pushing” anything here? It’s a programming option FFS. You’ll want to sit down for this—but nobody is “pushing you” to push select.
-
🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported@RogersHelps It is a construction caused outage around 8 am. The call was placed by the paving company.
-
Jonathan Mason (@masonstcc) reportedMy @Shawhelp @RogersHelps cable boxes are not working. I don't think the internet is consistent either. Ever since the forced 'upgrade' from Shaw to Rogers hardware. I need a service tech on site to fix this problem. Loyal customer for over 20 years.
-
MACK A (@mack1971) reported@RogersHelps Besides powering off and on the phone crap
-
Myrna Lambert (@myrnalambert) reported@RogersHelps @Rogers need help. Employee travelling and only way to contact them is by cell and we are getting a message saying the numbers not assigned but support says they can’t fix it without talking to the employee I can’t contact. #makeitmakesense
-
Zerve (@Captain_C2) reported@RogersHelps You know damn well it was cutting out non stop last night too don't give me this ****
-
🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported@RogersHelps Well the phone lines are going down in the technical support team. Being disconnected every 16 to 19 minutes and I’m 4 deep in queue on the chat. We need to declare this an outage on TV NOW!!!!! This has been a problem since 11am Central Time.
-
James Hughes (@JHughes681) reported@BlueJays and obviously Shapiro will never fire Atkins himaelf no matter how awful he is as the GM. @Rogers as a company need to realize fans won’t keep coming back to watch bad teams every year, and sponsors will then pull out and not spend their money on a bad product. TBC…
-
Chef Vivek Thakur ( Strategy & Operations ) (@VivekThakur1985) reported@RogersHelps My business Internet not working last 2 hours at langely Bc
-
🇨🇦Sharon Ledwell#ElbowsUp (@bluetsauvage) reported@RogersHelps @CCTS_CPRST I have already restarted my phone. I have reset the network settings on my iPhone. We have reset our network router. None of it works. I believe your provisioning group needs to make a change to allow wi-fi calling on my line.
-
SA (@mom2sassholes) reported@RogersHelps is there a problem with Disney +? It’s giving me an error code on my tv.
-
Angry Goat (@DeGuti93) reported@Rogers You guys are the worst telecommunications company in world entire world….
-
Grittygirl88 (@grittygirl88) reported@RogersHelps anything wrong with your customer care lines? I called on a Tuesday at 7 pm and I was not able to get through to any specialist. Also no answers on the social media handles.
-
🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported@RogersHelps 4 hours later, mostly on hold, I have been bounced around to people who engage long enough to figure out they need to send me somewhere else where I end up on hold AGAIN. I have a service booking They made an error on the day. I was told tomorrow a.m.; the notice is for JUNE 3!🤬
-
MACK A (@mack1971) reported@RogersHelps Your agents ? You mean there’s more than one, it sure doesn’t look like it . Service on my cell phone sucks , called about the same issue a couple of months back and was told issue was solved as the reset network settings , same BS is happening again… give me some guidance YC
-
A Kar (AKK) (@AjumaKar) reported@MapleLeafs @Rogers the best thing this organization can do id to shut down all the sports radios.too many clowns
-
Jey (@Slxmjimmy69) reported@RogersHelps No I got a iPhone 17 pro max from Rogers and yes I’ve been getting this problem since the new year when I got the phone
-
ERA (@DonateRecycleIT) reported@RogersHelps We're trying to unlock 1000's of refurbished devices, that method really... doesn't work. Can we please email a bunch of imei to your team?
-
Erin Casey 🇨🇦 (@erinislearning) reported@SaneeshVS16 @RogersHelps Internet has been extremely spotty impacting all devices and TV in Barrie. Cell service for hotspots is not strong either which is usually a sign of a major Rogers issue.
-
Anne (@anelame) reported@RogersHelps Shaw legacy client. Need a technician to assess and repair broken phone line. Chat booted me out after 3h wait saying as Shaw customer they couldn’t help (even though I access through Shaw link). poor experience and paying for a broken service now. Telus may be best
-
Shami (@shami_rajaram) reported@Rogers It’s been a whole month since i upgraded my internet and a whole week since i followed up with customer service waiting for my new modem, when can i expect this ?? i’ve been paying for an upgrade with no benefits this is ridiculous
-
ander (@anderbear_) reported@RogersHelps canceled your trash service after all theses years and moved to telus. The only service i ever used or requested was shaw internet, nothing else. I havent watched televsion or own a tv but for someone reason i owe $200 for an entertainment box that i never got? wtf?