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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 59% Internet (59%)
  • 12% Wi-fi (12%)
  • 10% TV (10%)
  • 8% Phone (8%)
  • 6% Total Blackout (6%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Mississauga, Montréal, Ottawa, Vancouver, Oshawa, Toronto county, Strathroy-Caradoc, Kitchener, Gatineau, Warwick, Fort St. John, Cambridge, Collingwood, and North Vancouver.

CityProblem TypeReport Time
Toronto Internet 16 minutes ago
Mississauga Internet 31 minutes ago
Montréal Wi-fi 2 hours ago
Ottawa Wi-fi 2 hours ago
Vancouver Internet 5 hours ago
Toronto Wi-fi 5 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • tcislucky
    Lucky (@tcislucky) reported

    @Rogers fix the Shaw internet outages every 30 mins or I will blow my ****** brains out on the CEO's front lawn.

  • captainplanet4_
    ⓘ This profile may or not be Brandon👾♊️ (@captainplanet4_) reported

    @RogersHelps is internet down?

  • BrianOakely
    Darren Gudmundson (@BrianOakely) reported

    jfc, Trying to use KooDoo, which wasn't bad before I went over to @rogers. KooDoo just tried to use my date of birth. I never gave them that. Without my consent, they just plucked it off my Driver's Licence. Look like I'm going to be without a phone. Canada!

  • Lamber35
    Lamber35 🐑3️⃣5️⃣🇨🇦 (@Lamber35) reported

    There goes @Rogers raising rates again! $5 for every mobile line and $7 for internet for the same garbage service, coverage and product. Guess they’ve found a way to get those banned activation and junk fees back. Time to allow competition in Canada @MarkJCarney @fordnation

  • neufmille_hal1
    Silas Smith (@neufmille_hal1) reported

    @RogersHelps @cathycmu Must be an AI bot . The outages page refers to SE Calgary when Downtown, Beltline,Marda Loop etc are all without service.

  • kerreyn28
    Kerrey N (@kerreyn28) reported

    @RogersHelps There isn’t a province drop down. It’s exactly what the screen shot shows.

  • ahung
    Angie Hung aka Hungy 🌈 (@ahung) reported

    @MerileeToo @RogersHelps Heads up about missing emails: Though it seems like emails are working again, there are still many emails that were sent to me during yesterday's incident that were never delivered. I know because the people told me they emailed me but I still never received them.

  • jenniferdrader5
    Jennifer Drader (@jenniferdrader5) reported

    @RogersHelps I called in. Waited for 2 hrs, they told me they were going to transfer me to technical support. Then message came that said we have higher call volumes and hung up. No reason or timeliness given. Why is there no service update showing this is being affected

  • dgouldca
    Derek Gould 🇨🇦 (@dgouldca) reported

    Sales calls on my home phone from @Rogers daily, sometimes several times a day, even though (1) I'm already a customer, and (2) I've asked repeatedly for the calls to stop. Great way to do business.

  • GunGnome
    Gun Gnome (@GunGnome) reported

    @Rogers It will eventually go back to normal on its own but it'll be down the whole day. And this happens weekly. Sometimes more than once. Been doing this for about a year now. I went with them because I got a good deal but I can see why they charge less. Their service is awful.

  • bonnieburgess
    Bonnie Burgess (@bonnieburgess) reported

    @DebraMHaak @Rogers Our Rogers customer family talked about this situation just the other day. & It's only going to get worse with AI now fielding calls.

  • Manansood20
    Manan Sood (@Manansood20) reported

    @Rogers I was even considering getting a Rogers Mastercard, but after this experience and the way this issue has been handled, I’m definitely reconsidering that decision. I’ll also be switching to another network provider because I no longer feel comfortable using Rogers.

  • Krommsan
    T (@Krommsan) reported

    @GunGnome @Rogers Drop your phone back down to LTE. Better data frequency rates at a distance vs 5G.

  • ZoltanNagyKovac
    Zoltan Nagy-Kovacs (@ZoltanNagyKovac) reported

    @RogersHelps when will internet service in Bankview, SW Calgary be restored please? I waited online for 3 hours to talk to your tech support. Went from 432 in line to 13 and then got disconnected. Great service there!

  • ahung
    Angie Hung aka Hungy 🌈 (@ahung) reported

    @MerileeToo @RogersHelps I'm in Calgary and having same problem. No emails are getting delivered to my Shaw email address. Is there a Shaw email server outage?

  • redrock1867
    dl (@redrock1867) reported

    @Rogers makes billions every year & pays management millions in bonuses yet can’t provide stable or competent service like the current outage across Calgary & Alberta - now over 12 hrs long. Use some of that profit to actually create redundancy & better quality of service

  • karilise
    klarma (@karilise) reported

    @Rogers thanks for ending my chat before I even chatted with anyone. There’s 2 hours of waiting I’ll never get back.

  • agooddoggyX10
    Frederick Smith (@agooddoggyX10) reported

    @RogersHelps I am currently blocked out of my email account & can’t even reset the email password. Your AI says I have a security block and to call support… on hold for 4 hrs then disconnected. Do you have another security issue phone number?

  • TheCity0fChamps
    Brandon (@TheCity0fChamps) reported

    Hopefully someone at @Rogers makes this right. Just brutal customer service.

  • ShawnaSchmidt16
    Shawna Schmidt (@ShawnaSchmidt16) reported

    Internet been down for last two hours in SE Calgary area. And yet again nothing posted by Roger’s to that effect. @Rogers

  • jenniferdrader5
    Jennifer Drader (@jenniferdrader5) reported

    @RogersHelps I have been calling since 8am and it keeps just telling me to call back and hangs up. Tell me exactly how is this customer service?

  • zukkyzee
    🔥Zukky💻🔥 (@zukkyzee) reported

    @Rogers is there a shaw internet outage in downtown Calgary this morning?

  • hi_caicai
    CaiCai (@hi_caicai) reported

    @RogersHelps I don't see any response, but there's no internet connection, the device's yellow light is flashing continuously, and I can't get through to customer service either

  • Typhlosion3000
    Typhlosion3000 (@Typhlosion3000) reported

    Dear @Bell @Rogers @ShawDirect Why are you keeping your walk-in stores open and operational when you recently changed your services and customer care support centre to only contact via cell phone lines?

  • zukkyzee
    🔥Zukky💻🔥 (@zukkyzee) reported

    @sendmegoodsongs @Rogers No Lol. Downtown is definitely not fine. I'm Downtown and there's outage here.

  • Lidsville
    Lindsay Brown (@Lidsville) reported

    @MarsellientEl @Rogers Doesn't come up as Rogers, but sometimes calls from service providers don't ID themselves either. Unfortunately I don't have the luxury of not answering unknown numbers as I am responsible for a family member in long term palliative care & important calls come in from all over

  • caiello2
    Cristina Aiello (@caiello2) reported

    @RogersHelps We have bulk service in our condo yet almost every day we get calls from Roger’s to upgrade our service. How can I stop these calls, take our # off the roster.

  • bushcrafter79
    Phat Tony™ 🥩 (@bushcrafter79) reported

    @GunGnome @resolutepest @Rogers Same with Bell in Ontario. Garbage reception, internet won't work but 5 cars of LTE or 5G

  • NickPenaAlvarez
    Nick Pena-Alvarez (@NickPenaAlvarez) reported

    @MichaelFGittins @Rogers @TELUS Seems like it, but this is just another problem we have had with our rogers service in the last 3 months

  • ImTyJordan
    ᴛʏ ᴊᴏʀᴅᴀɴ | X92.9 (@ImTyJordan) reported

    I'm so glad I pay so much for @Rogers Shaw internet only to be affected by an outage for nearly 18 hours now with no update or message from them.