Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (11%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Surrey, Campbell River, Red Deer, Calgary, Edmonton, Vancouver, Newmarket, Ottawa, York, Toronto, Montréal, London, Burnaby, King, and Woodstock.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Internet | 5 hours ago |
|
Campbell River
|
Internet | 6 hours ago |
|
Red Deer
|
TV | 7 hours ago |
|
Calgary
|
Internet | 8 hours ago |
|
Surrey
|
Internet | 8 hours ago |
|
Calgary
|
Internet | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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His Divine Shadow (@ESchillup) reported@JustMeJamie64 @Rogers The best way to get someone in canada is select French and then they answer go "shoot i thought I hit english, can you help me" and they basically all speak English anyways.
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Chris P Bacon (@pozpiggy86) reportedHey @TELUS how is a customer supposed to know when to call you when your automated assistant AND your website do not give your hours of operation? I'm trying to sign up with a new service because I'm sick of @Rogers, and it's proving to be incredibly frustrating!
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Arsalan S. (@arsalansaleem_) reported@RogersHelps @RogersHelps now technical is transferring me to customer services dept,
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Corey (@inkdota) reported@Rogers hey retards fix your ****! you guys have been useless retards for 20+ years
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pXnEmerica (@pXnEmerica) reported@JustMeJamie64 @Rogers They used to, many companies used to. The standard for those centers was call time. So everyone basically had a manager behind them bickering at them to get the call time down. It becomes competition between teams who can get the call time down. The service standard dropped to nothing, people accepted it or in our case, have no reasonable alternatives due to the regulation of media and infrastructure in the country. Once people accepted it it was cheaper to outsource and automate.
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Teresa Reza (@teresa_reza) reported@JustMeJamie64 @Rogers Instead of finding a different way to install a service they butchered every single garage entryway in the neighborhood including mine which was BRAND NEW. I canceled every service I had with Rogers. At Telus,everyone you speak to is out of 🇨🇦 Next to get canceled
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CoopersMom 😁 (@JaneCornwell11) reported@Rogers So the the CARDBOARD COLD PIZZA WASN'T EATABLE BUT YOUR PEOPLE SAID WE DON'T GIVE REFUNDS. SO WHO THE F-_K STANDS BEHIND THIS ISSUE? GET READY, I AM GOING TO HAUNT INSTACART EVERY DAY ON SOCIAL MEDIA!
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Doug the Spud 🇨🇦 (@DThespud15601) reportedHey some decency from a large corporate entity that historically has been absolutely awful to its customers. This isn't publicity or anything. Nope. Continue this behaviour, and I might change my mind @Rogers
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Pav (@hwspav) reported@RogersHelps This isn't helpful. Also been on hold for 45 mins now. So happy you guys made cuts. The customer support is too notch. 🙄
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magenta72 (@valleylily56) reported@Rogers has offshored their customer service since last time I needed service. Was on hold for about 2 hrs. Not pleased at all!!! Raising prices across the board for media they provide. Loss of Canadian jobs! @CRTCeng @MarkJCarney
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V_F_S (@TheFilmAnalyst1) reported@JustMeJamie64 @Rogers I had to pay for an RDS subscription that I didn't use for 8 months. 1st time, l hung up because I waited 30 mins & no one picked up. 2nd time, some idiot couldn't verify my credentials despite calling from the verified phone # on the account. 3rd time, finally lucked out.
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Stu 🇨🇦🏴 (@Evil__Empire) reported@RogersHelps I have numerous channels that haven’t worked for a week. Only 1 of the Sportsnet channels, only 1 of the TSN channels, MLB Network doesn’t work, plus a lot more. What’s the problem?
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magenta72 (@valleylily56) reported@Rogers has offshored their customer service since that last time I needed service. Was on hold for about 2 hrs. Not pleased at all!!! Raising prices across the board for media they provide. Loss of Canadian jobs. @CRTCeng @MarkJCarney
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huh (@justatalost) reported@LindsayDunnTV Everything in this country is straight garbage. Thats what happens when you have every telecommunications with only 2 companies. Do better @Rogers @Bell
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AB_Girl (@thefringemin) reported@JustMeJamie64 @Rogers That's precisely the problem for having a monopoly. I trifecta in CANADA. It needs to stop!
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Michael DelPiero (@MikeDelpieroX) reported@Gork Instead of spending $500 million on a contract with Vladimir Guerrero Jr., how many additional call centre agents could @Rogers have hired to help reduce customer service backlogs and improve response times—both annually and over the full duration of the contract?
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PattyD_fore (@bigweeels) reported@RogersHelps Your new AI virtual assistant is absolutely terrible. It took me three phone calls and at least four if not, five times as long to simply pay a bill today than it used to take me when I used to just go through the phone prompts using my keypad. What are we doing here
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Just Bored (@Breakin_Normal) reported@JustMeJamie64 @Rogers I keep getting calls from Roger’s, Telus and bell and most times you can barely hear them from all the background noise. You can tell they are not in Canada so usually I just act like I can’t hear them and hang up. Not like I want to sign up to new service like that.
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ehdrifter (@ehdrifter) reported@mmabrey1 Both @Rogers and @Bell are absolute dog ****. Sorry
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R K Balsara (@RKBalsara) reported@JustMeJamie64 @Rogers Some of the best technical support folks in the world today are from India. Check out Zoho support or Microsoft 365 support. Try Bell or Rogers, they are a nightmare.
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Zeegers (@ZeegersTV) reportedSteer clear of @RogersHelps Worst ISP in Canada.
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Robin (@robinthemurr) reported******* came back for a 3rd time and woke me up AGAIN 3 employees who can’t read Once I opened the door to yell at them they gave me the “oh we just saw your sign” no you’re ignorant ***** who don’t give a **** Stay off peoples properties @Rogers unless you are called
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Прінсеса Саша CHECK MARK (@sasa_prinsesa) reported@Rogers please tell me what the issue is! My Roger’s wireless home phone doesn’t allow me to call out but I can receive calls! This happens all the time and I go without service for days! I’m thinking about going back to bell!
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Rina Alexis ♏♋♏ (@Rinah75) reported@Rogers Your customer service is appalling. I will be switching at the first opportunity presented. @TELUS
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K D (@_kd2357) reported@JustMeJamie64 @Rogers Telus is the worst, their call center is in which I would assume Mexico and they just keep bouncing you around to different departments because no one wants to help you.
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H (@hellohalima) reported@mmabrey1 @RogersHelps stop being embarrassing and help Marina out
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Mertecracker (@JWatson42) reported@RogersHelps I am trying to dispute some charges for US roaming. I was told a block had been put on the account when I had the same issue last year, but it appears more got through again later. I've never visited the US during the timeframe but was working an hour or so from the border.
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GM789 🇨🇦 (@mic56key) reported@BlueJays @rogers @sportsnetpr ditto.. never going to happen
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PattyD_fore (@bigweeels) reported@RogersHelps AI asst. would ask for my name and then ask for me to spell my name and then would ask me to try again and it was never successful. I’d transfer to a CSR and the call would just drop after a msg saying there’s a “high volume of calls at the moment, call back later.”
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Valerie Remark 🇨🇦 (@ValerieRemark) reported@LindsayDunnTV @william_lou @RogersHelps YOOOOOOO we all told you to fix this why you leaving this star with no wifi 😭