Rogers

Rogers Outage Report

Why is my Rogers service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Rogers Outage Chart 02/05/2023 09:50

February 05: Problems at Rogers

Rogers is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!

Will Rogers compensate me for the outage?

The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • Internet 63.68% Internet
  • Wi-fi 10.78% Wi-fi
  • TV 10.68% TV
  • Total Blackout 6.94% Total Blackout
  • E-mail 4.14% E-mail
  • Phone 3.77% Phone

Live Outage Map

The most recent Rogers outage reports came from the following cities: Ajax, Scarborough, Toronto, Ottawa, Brampton, Campbellton, North York, Dartmouth, Midland, Mississauga, Orillia, Cambridge, Laval, Woodbridge and London.

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CanadaMississauga Internet
CanadaEtobicoke Internet
CanadaAjax Phone
CanadaScarborough Internet
CanadaToronto E-mail
CanadaToronto Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:
  • Sandenn Sandenn (@Sandenn) reported

    @RogersHelps outage in Bathurst New Brunswick, now approaching 24 hours.. update?

  • Kalicranstonson Splading Smails (@Kalicranstonson) reported

    @RogersHelps @skuchurean No DM, just improve your garbage service.

  • chris_froese Chris Froese (@chris_froese) reported

    @Rogers 2.5 hours on hold. Spoke with two people and still haven’t resolved my very simple issue. And your live chat timed out twice too. Help?

  • verizoncrypto (@verizoncrypto) reported

    For a company that had 2 major outages in the 2 years I had them… you’d think @Rogers @RogersHelps would have better customer care. That’s asking too much though lol

  • msbehayviour 🍃 Ms. Behaviour 🍃 (@msbehayviour) reported

    Total waste of time over two weekend trying to get something extremely simple done with @Rogers. More than 3.5 hours spent on the phone and chat so far and nothing done yet. Total #rogers #customerexperience fail.

  • nelson_dion Dion Nelson (@nelson_dion) reported

    @Rogers might have the worst ******* internet in all of Canada. Charge you 2× as much as any other company and cant stay connected for ****, lagging all the time. Never have any support that helps. Just a garbage company @Bell gonna be getting my service moving forward

  • ATahmilci Ahmet Tahmilci (@ATahmilci) reported

    I learned that nothing has been done and I started the process from the beginning again.If @Rogers is trying to displease its former clients by charging them additionally & making life harder for them by limiting access to the customer service agent by keeping them on the line ++

  • ATahmilci Ahmet Tahmilci (@ATahmilci) reported

    the period. During 1 month period, I never used the service as I already subscribed for a service from Bell. At the beginning of January, I received a return label but I was unable to send the equipment by Jan 20th. Meanwhile, @Rogers sent me a bill for the cancelled service.

  • ATahmilci Ahmet Tahmilci (@ATahmilci) reported

    At the end of Nov I cancelled my @Rogers internet subscription which I had for the last 9 yrs. Couple of days later,a customer retention rep called me & told me they issued 1 month free service although I never ask for it.She told me I’ll receive a return label at the end of +++

  • ATahmilci Ahmet Tahmilci (@ATahmilci) reported

    I want to share with you my experience with @Rogers which resulted in wasting lots of my time waiting on the line to speak with someone and delays in getting my money back to me. Think twice before getting a service from @Rogers.+++

  • ATahmilci Ahmet Tahmilci (@ATahmilci) reported

    the terrible customer experience that you may receive at @RogersBiz . Besides connectivity issues, the service level is definitely not up to the standards of a Canadian company. Think twice before getting any service from Rogers

  • ATahmilci Ahmet Tahmilci (@ATahmilci) reported

    I can say that @RogersBiz is very successful in this task. I am still waiting for a reimbursement and was unable to resolve the issue and I was disconnected while waiting to speak with the credit operations today. I just would like to share this experience to warn you about +++

  • ATahmilci Ahmet Tahmilci (@ATahmilci) reported

    I want to share with you my experience with @RogersBiz which resulted in wasting lots of my time waiting on the line to speak with someone and delays in getting my money back to me. Think twice before getting a service from @RogersBiz. +++

  • istamour Isabelle St-Amour (@istamour) reported

    @RogersHelps Ticket no. 6 was opened by a kind customer service rep. Couldn’t get Anna to work because I live rurally and my 3G was too slow. Finished my report cards by tethering my data. Outage could be ongoing for 24 more hours. That is almost a week and a half cumulative outage.

  • istamour Isabelle St-Amour (@istamour) reported

    Trying to finish my report cards and @Rogers is down again. Guess I am going to open my 5th ticket in 8 weeks…

  • CornerView1 My Masked Gay Nerves (@CornerView1) reported

    @Rogers 1 hour on hold to be told I'll be another 2 hours on hold. WTF???

  • nukulb Nukul Bhasin (@nukulb) reported

    @RogersHelps you should really work on your IVR system and train your customer service team. Just spent 30 mins getting transferred from department to department for something as simple as moving services. And at the end of it, I could not even ask for a call back!

  • lisa_em_ lisa em (@lisa_em_) reported

    Spoke with 3 staff over a span of 3 hours (40 min wait btwn staff). They admitted to making a mistake but offered no solution. I asked to speak to a manager and they said he would never take my call. They don't care about their customers. Been with @Rogers for 20 yrs but no more

  • LindyDeckert Lindy Deckert (@LindyDeckert) reported

    @RogersHelps Guess what Rogers? No tv again—it’s been a banner week. Problem remains the same. Screen freezes. Sign on TV saying Something has gone wrong. I’d like to not see that sign again for a long time please.

  • lisa_em_ lisa em (@lisa_em_) reported

    @Rogers believes seniors should instruct tech on how to set up their own Internet. Rogers tech manager says his boss won't take my call. Pay $50 to move modem or run 60 ft cable from the main floor to the upstairs. Not their problem if your Internet doesn't work, only the modem.

  • lisa_em_ lisa em (@lisa_em_) reported

    @Rogers told my 80+ aunt she should upgrade to #Ignite without informing her that her devices will need #WIFI capacity, which they don't. Now she has no Internet and they want to charge her $50 to move the modem to another location, which maybe or may not solve the problem.

  • lawyersharma_ Ishan Sharma (@lawyersharma_) reported

    @Rogers cust svc is abysmal. Had 4-line plan, and we were considering switching to a different service provider. Rogers cust svc agent told us we could port out our numbers and then return the Upfront Edge devices before end of bill cycle. Now they won't let us return the devices

  • torimyles Tori Myles (@torimyles) reported from Georgina, Ontario

    @RogersHelps what a joke. I’m on hold an hour now. Called to cancel services & they said I have to do it thru customer retention. Obviously they don’t need or want my $600 a month. As they still have me on hold. Always zero customer service with Rogers.

  • torimyles Tori Myles (@torimyles) reported from Georgina, Ontario

    @RogersHelps I have been trying to get help with my ignite flex for over a month. Still cannot swap my channels. Please cancel all and just leave basic cable. I don’t have more hours to put on hold trying to get help. Too frustrating

  • whitegoodm4n Jeff Smith (@whitegoodm4n) reported

    @RogersHelps Hey Rogers, our internet speed has been absolutely terrible for a while now. We are supposed to have the fastest speed available. Why pay your overpriced prices? If I can't even use my phone in my bedroom, that's 10 feet away from my router?

  • Zeiza_Umil zeiza marshall (@Zeiza_Umil) reported

    @saraheliz1 @RogersHelps I urge you to hit up #Kelvin_limit on Instagram he can take care of this issue asap support won't give you any good replies tho.

  • saraheliz1 Sarah Elizabeth (@saraheliz1) reported

    @RogersHelps Yes it works on my phone and laptop, but the app on my tv does not work. I can login and browse shows, but when I try to play one, nothing happens and it just stays on the browsing page.

  • saraheliz1 Sarah Elizabeth (@saraheliz1) reported

    @RogersHelps Hi! I can login to the app and browse shows, but when I try to actually play a show, nothing happens. It just stays on the browsing page. I don’t actually get any error message. I’ve tried unplugging the ignite box, signing out of Hayu and re-pairing my account but nothing works!

  • saraheliz1 Sarah Elizabeth (@saraheliz1) reported

    @RogersHelps hello, my Hayu app on Ignite won’t play actual shows. I’ve gone through Hayu support and they sent me you. Can you please help?

  • Koshchey3 Koshchey (@Koshchey3) reported

    @RogersHelps Rogers Mobile Home Internet completely down near Orillia, ON. Tried multiple full resets. Mobile signal not returning.