Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Montréal, Newmarket, Orillia, Calgary, Ottawa, North York, Kitchener, Edmonton, St. Thomas, Gatineau, Russell, Mississauga, Vancouver, and Drummondville.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 1 hour ago |
|
Montréal
|
Wi-fi | 2 hours ago |
|
Newmarket
|
Internet | 3 hours ago |
|
Orillia
|
Wi-fi | 3 hours ago |
|
Calgary
|
Internet | 5 hours ago |
|
Montréal
|
Internet | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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SJ (@cafveteran) reported@Rogers you have horrible customer service: 1. Your AI is utterly useless. 2. I call in and have to go through your AI and other prompts only to be told that you cannot handle the call at this time due to high call volume. BS. You don't make people do all that only to tell them that you can't do your jobs. 3. I receive a discount through your Rogers Preferred Program as I'm a veteran. It's through the CF One program. I received not one, but four emails recently to confirm that I am still eligible for the program. Well duh, I'll always be a veteran! 4. I've been trying for over a year to change my address with your various systems, yet you still have my old address. 5. I went into one of your physical stores to try to resolve all of these issues and was told that there was nothing that they could do for me. The gentleman wanted to help, but he showed me where he was restricted by your own systems to fix the problems. 6. This is all on top of your complete and utter failure to safeguard my phone number from being stolen in May 2025 at one of Chatr Mobile kiosks in the St. Laurent Shopping Centre in Ottawa. The thief then went into multiple bank locations and stole $75,000 from me. Police were contacted and have an arrest warrant out for the thief. Get better customer service and protect our privacy.
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terrible (@terrible___t) reported@JustMeJamie64 @Rogers We don’t care, your problem
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🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reportedAlmost 2 hours and no real resolution. I. HATE. @Rogers.
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Paul (@nizon) reported@RogersHelps The explanation is a lie. My service continues to get worse. Drove the Trans Canada Highway from Falcon Lake to Winnipeg, lost service dozens of times. Yet you continue to charge more. How is this even remotely acceptable?
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Kdd2904 (@kdd2904) reported@JustMeJamie64 @Rogers Yes I am trying to call Rogers for days to cancel part of my plan and as soon as they hear cancel either they cut the line saying all of he agents are busy call later or keep on pushing you on to different agents, no they don’t handle cancellations you have to talk to customer se
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Ross McDuff (@RossMcDuff1) reported@JustMeJamie64 @Rogers And they try to sell you more **** too. Same with Bell
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Didem (@keskindidem) reportedI’ve spent weeks trying to resolve billing issues caused after moving from Toronto to Montreal, where you couldn’t provide service. I’m being charged fees I was told would be removed, and my payment arrangement was changed without my consent. How is this acceptable? @Rogers
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Carole Farhall (Khaligirl) (@CaroleFarhall) reported@Rogers prepaid box to send my S26 phone back so my bill will go down even more because I will not be paying for the it anymore. I did say no to the phone at the moment because it sounded to go to be true. I asked for an email to confirm everything and was told I would get it with in
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angela stow (@AngelaStow27270) reported@JustMeJamie64 @Rogers Our call centres have been managed for decades this way. It was always a long hold on the phone for technical support. All the best on hold. It can be frustrating but help awaits...
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Ms. Nthusi (@KokiBetty) reported@RogersHelps Hi, we’ve been without Wi-Fi since this morning, and it has now been several hours without service. Could you please confirm the current status of the outage in my area and provide an estimated time for when service will be restored? Davenport and Dufferin area
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MTF 🇨🇦 (@EhmTEhf) reported@BobKinnear13 @JustMeJamie64 @Rogers a lot working from home. Mostly 3rd party rogers call centers though. I used to hear women on the phone and their kids shouting in the background. It was bad.
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Trish M (@trishmilley) reportedI PAY FOR ROGERS PHONE AND INTERNET AND I WANT HELP. I DONT WANT TO WAIT ON THE PHONE FOR 1.45 HRS. WHERE ARE YOU @ROGERSHELPS @RogersHelps
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@MinisterofDefiance (@PhilColson5) reported@JustMeJamie64 @Rogers Your first mistake was being a Roger's customer
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These are the days (@randfDoreen) reported@JustMeJamie64 @Rogers People who think the service will be better if it within our borders are delusional. The access to and for information won't be any different as everything is case by case. The fact that you are paying so much for internet, cable and cell phones is robbery.
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` KEEZY🔺🐨® (@KeeganDollerz) reported` @Rogers FIX YOUR CUSTOMER SERVICE PHONE LINE!!
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Heather Foster (@eventidefarms) reported@JustMeJamie64 @Rogers Funny, I asked that question 8 weeks ago and got roasted for it. We have a job shortage in Canada, but Rogers has customer service all over the world and not here. Hmmmm.
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Thoms Foolery (@ThomsFoolery) reported@JustMeJamie64 @Rogers Rogers outsources their help desk to someone else. It is not a Rogers employee you are talking to, but a call centre.
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Deb Moynahan (@vanuckfan56) reportedIt’s now beyond enough @Rogers … since Monday 8am no internet and initially 3-5 hr outage. It’s Tuesday 🤬
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KarenC (@karynteresa) reported@Rogers 1 hour 46 mins on hold with no sign of an agent Is this expected service!?
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Morphed (@Morphed7) reported@JustMeJamie64 @Rogers That impeccable English might have been the AI tool altering foreign accents, that the companies are now using for outsourced customer services.
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Cameron (@Cameron_wx) reported@Rogers @RogersHelps I've had internet issues since APRIL and have had 3 techs investigate without a fix. I WFH so I need reliable internet (which is why I chose Rogers). Today my internet failed entirely, and I'm having to hotspot. Closest tech visit is Monday. unacceptable.
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XY, XX, Its Science 🇨🇦🇯🇲 (@9Livez1122) reported@Rogers sucks. Good job @TELUS @TempoBasketball
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Rob Rock (@TheRobertRock) reported@JustMeJamie64 @Rogers Because we want cheap prices And because of stupid economic practices we've raised the minimum wage too high to sustain entry level positions like call centers. If we want Canadian call center agents we need to pay call center wages not inflated minimums that destroy the economy
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NorthBelle🇨🇦CANADIENNE (@NorthBelle4) reported@JustMeJamie64 @Rogers I've been directed to call centres in El Salvador, Philippines, India. Same problem understanding sometimes. Moroccan language (North African "Arabic") is not Arabic.
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Cristina Aiello (@caiello2) reported@RogersHelps I got through to a tech after 1 hr & 15 min, was told known outage in area from Aug 17 at 3 pm till tomorrow Aug 18 at 6 pm. Tech didn’t bother to offer any help or investigation noting my history. Tech should be invested in customer service.
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not ali (@paigeslesb) reportedsee how bad you are. i'm switching too @Rogers
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Cheryl (@CCintoronto) reported@RogersHelps @Rogers Does anyone answer your support line ever?
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pledgeboyisqb1 (@pledgeboymob) reported@EdmontonOilers @Rogers not bad
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Reece (@Teecehere) reported@JustMeJamie64 @Rogers Bell also - when I changed providers I thought I was being scammed because the customer service rep sounded nervous. I asked her 'what location she was working from' and she said The Philippines.
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fish on (@3dartsforme) reported@Rogers gee down again for hours, worst inet anywhere