Rogers

Rogers Outage Report

Why is my Rogers service not working?

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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Rogers Outage Chart 03/19/2024 04:55

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Rogers compensate me for the outage?

The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  1. Internet (62%)

    Internet (62%)

  2. TV (12%)

    TV (12%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (4%)

    Phone (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Concord, Vancouver, Brampton, Woodbridge, Toronto, Hamilton, Whitby, North York, London, Montréal, Oakville, Stratford, Brantford, Sutton and Surrey.

Loading map, please wait...
City Problem Type Report Time
CanadaConcord TV
CanadaVancouver Phone
CanadaBrampton Internet
CanadaWoodbridge Internet
CanadaToronto Internet
CanadaToronto Total Blackout
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • chicken10dys chicken10dys (@chicken10dys) reported

    @Rogers Your internet is down for my area again :/

  • JoinPiyush Piyush Agarwal (@JoinPiyush) reported

    @RogersHelps @Rogers "There is issue with one of the cell at the tower" HOW LONG IT WILL TAKE????? ONE MONTH, 2 MONTHS, YEAR????

  • firemansap scott (@firemansap) reported

    @Rogers I had it 3 days the mail system had it 7 days and I used nothing. I called the buyers remorse people but I was told I had to pay because of how long I had it in service. I canceled April 29th and was told to wait for my final bill. Plus my activation fee was supposed to be waived

  • Mom2TandT Robina S (she/her) (@Mom2TandT) reported

    @2Doglets @RogersHelps this is also happening to another customer in Riverside South (K1V). @CandorTruth

  • sohansolo So Han Solo (@sohansolo) reported

    @RogersHelps You sent your service technician to london when my address is in missisauga. I have been forced to work reduced hours because of this. I need this resolved TODAY!!

  • NSegGal Nicole (@NSegGal) reported

    4 hours on the phone yesterday and 2.5 hours today with @rogers and @RogersHelps snd my issue still isn’t resolved. Several technicians yesterday and I counted 8 today. So much bouncing around from dept to dept. 😳

  • simple_jill_ Sarah Fitzgerald (@simple_jill_) reported

    @Rogers wanna explain why I have no service again?! You guys better get it together because I’m about to switch to Telus if this keeps up.

  • ogopogospeaks theogopogospeaks (@ogopogospeaks) reported

    @RogersHelps Wait a minute. I never said I was charged a fee. My complaint is that you’re asking for equipment and my service hasn’t even ended yet.

  • CarloGon Carlo Gon (@CarloGon) reported from Vaughan, Ontario

    @Rogers and their super unreliable internet is down again. Misleading commercials. More headaches than any other provider.

  • chicken10dys chicken10dys (@chicken10dys) reported

    @CobaltFoxPlays @RogersHelps Check if bell has their fiber in your area (should be up to 1500 down 1000 up)... At least they have better quality internet than these idiots

  • LalitaThakali lalita (@LalitaThakali) reported

    @Rogers Still waiting for your costumer service, why is this taking such a long time???

  • 61icons S.I. (@61icons) reported

    @Rogers well today is the third day in a row that my Rogers internet goes out between 12pm and 1pm. If today is like the last two, service will be intermittent till about 1pm. What gives?

  • WillyLaff WillyLaff (@WillyLaff) reported

    Canceling tonight's stream :( these internet issues never end! @Rogers

  • cinemaven ℳaryAnn❤ℙ𝕗𝕚𝕫𝕖𝕣'𝕕 (@cinemaven) reported

    @KayleeBiggart @Rogers Lost it for over 3 hours just before I was to join a streamed funeral today Checked the Rogers website and got the usual "no outage in your area" (Cambridge) Thank God I have a grandfathered Freedom mobile unlimited data plan, but this happens every month

  • firemansap scott (@firemansap) reported

    So we should talk about my $86.54 bill for 3 days of service and 30 mb of usage @Rogers My speeds were 6mbps down and very not usable. I canceled my service after 3 days and still owe even though I didn’t use it.

  • RobGinthe613 Rob Graham (@RobGinthe613) reported

    @Rogers if your tech who was supposed to be here by 2pm doesn’t show up by 4 to replace a bunk modem you sold me not 2 days ago leaving me unable to work I will have @Bell_Support here tomorrow and you can pick your **** up at the curb before garbage day!

  • TamaraC56245694 TamaraC (@TamaraC56245694) reported

    @Rogers internet service has been horrible for a month and getting worse #waterlooregion. Multiple service interruptions each evening (4-5+; 9pm foward; now daytime). Called in at least once/wk. Replaced new modem. Countless hours on hold...almost ready to call it quits!

  • CarloGon Carlo Gon (@CarloGon) reported

    @RogersHelps Pathetic. They are happy to tell me it will be up and running after about 8 hours of it being down. You advertise less headaches. No downtime. BS

  • BornTo_BeWasted CV (@BornTo_BeWasted) reported

    @RogersHelps Chatting with your agent, request address change to my internet service. Was told have to migrate to your new platform and offer a new contract that is more expensive than my current plan … no choice. 1/2

  • indian_toronto Tharuthalai (@indian_toronto) reported

    @Bell Fibe Internet down since morning. Tech support asked me to change the modem which I did and the modem still cant communicate to back to mothership. Never had this problem during the 11 years I was with @Rogers 😰

  • CarloGon Carlo Gon (@CarloGon) reported from Vaughan, Ontario

    @RogersHelps It's the last thing you want us to experience? REALLY??? We have so many tickets and technicians coming and trying to figure out the issue. Nobody can. There is at least one ongoing ticket. Some technical support staff are kind and considerate. Others are terrible.

  • heymiyako M S P (@heymiyako) reported

    @RogersHelps Ok so customer service called me. Tried connecting me to tech support. 3x. Calls dropped. I am just trying to get a technician out here. Why is this so difficult???

  • sadrauhls lovely (@sadrauhls) reported

    @RogersHelps where is my $2 discount off my bill for the April outage, matter of fact you guys increased my bill. Why?

  • CarloGon Carlo Gon (@CarloGon) reported

    @RogersHelps My son is trying to get a rep to get back to us. I work from home, so do the kids for home schooling. Your internet is terrible and so unreliable, as the speed drops, the online class freezes. We are paying for 1 gig speed. This is frustrating

  • Bradlul Brad Morris (@Bradlul) reported

    @RogersHelps this is absolutely ridiculous. Rogers employee was nice enough to help me out, only to have them realise my internet is actually out. This is the 3rd outage since May 10th. Unacceptable from the "Best in Canada" in a major city.

  • _danielennis_ Dan Ennis (@_danielennis_) reported

    hey @RogersHelps as if your services weren’t as cancerous as they already are these outages that are happening every 20 minutes are completely insane. fix this ****.

  • ogopogospeaks theogopogospeaks (@ogopogospeaks) reported

    @RogersHelps If you don’t return the equipment within 30 days, an unreturned equipment fee will be added to your account. This fee varies depending on the individual cost of each item. - my service doesn’t end for two more weeks - nice threat. Jerks. #cutthecord

  • KayleeBiggart Kaylee Biggart (@KayleeBiggart) reported

    And like clockwork, another @Rogers Ignite internet outage. Every few weeks this happens. No one that I've spoken with at Rogers has been able to solve this problem, but we're stuck with this bad service because no other telecom companies offer internet in our area 🙃

  • talst_magic Josh K (@talst_magic) reported

    @RogersHelps no internet for 6 hours. No updates. On hold twice with a waiting time of 2 hours. Passed around to 4 departments to end up back at the start. Support hold times are unacceptable. Been a customer since 2003 but won't be tomorrow if this isn't fixed

  • ForTheWhyn Whyn *Captain Calgary* Oscar (@ForTheWhyn) reported

    Well #shawcable, your service has been shaky at best recently, you have cut out on us more often than I care to count and thru some backroom antics you got the sale to @Rogers approved, I don't think we can associate with each other anymore. @TELUS, what you got? I'm interested