Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (58%)
- TV (14%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Bells Corners, Toronto, North York, Vancouver, Surrey, Calgary, Kitchener, Oshawa, Scarborough, Guelph, Winnipeg, Moncton, Langley, Brampton, and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Bells Corners
|
Internet | 56 minutes ago |
|
Toronto
|
Wi-fi | 3 hours ago |
|
Toronto
|
Internet | 6 hours ago |
|
North York
|
Phone | 7 hours ago |
|
Vancouver
|
Internet | 7 hours ago |
|
Vancouver
|
Internet | 8 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Love My 7 Wood (@LoveMy7Wood) reported@RogersHelps Can I get these issues addressed at a Rogers store or will they just tell me to call the number I’ve been on hold forever for?
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Butterfly 🇨🇦🍁🍂🪻 (@xolburne20339) reported@LoveMy7Wood @RogersHelps The mindless knobs at Bell are just as friggen bad It is never-ending BS problems that never get resolved,especially when it is impossible to get an actual English speaking person or any real person for that matter Good luck
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loose chin strap (@bigjbowski) reported@MathesonJMT @Rogers This is exactly why we need @Verizon and other competitors in Canada to give Canadians a choice and bring down costs I
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RIRI (@mzlovergirll) reportedtf is @rogers problem, why is the internet down for hours now? #toronto #rogers
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Mat 🇨🇦 (@DakRookie) reported@Berniceness @Rogers I agree, but for context, when Americans called Sprint/Nextel help line years ago they were actually calling me in Ontario Canada. These giant corporations just outsource everything to lowest bidder. Been going on for years.
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Lt (Retired LAPD) Frank Columbo 🏴🇨🇦 (@jsam10983741) reported@LoveMy7Wood @Rogers @RogersHelps I’ve had cell issues for some time and I’m dreading calling them. One of the worst companies I’ve ever dealt with.
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morgan thomas (@myrgyn) reported@RogersHelps I was never restricted to the canned comments. Because I didn't need to be. However, I don't think you've addressed the issue. I have to so that you know, not even a near miss...
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City-Father (@pd_theghost) reported@Berniceness @Rogers Support in Asia but customers in Canada
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Dave (@daveaurkov) reported@LoveMy7Wood @RogersHelps I switch away from @Rogers 17 years ago and never looked back. Worse telecom company. Ever.
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J9 (@JnineTre) reported@RogersHelps All devices. Not on the outage map, but down detector has lots of reports. It drops every few minutes. I've done all the trouble shooting, and the queue to talk to a rep is 86. Been happening since yesterday.
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kenith 96 (@Kenith96) reported@Rogers it's almost been 4 hrs fix my internet #LondonOn thx
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Love My 7 Wood (@LoveMy7Wood) reportedIf you are considering (or have to due to equipment failure like me) switching from Ignite to Xfinity on @Rogers here are some things to be aware of that they do not tell you before, during or after the transition. First, a new account will be opened, independent of your previous account, and unless you call and close your previous account, you will be double billed. Second, nobody will ask you for your credit card and it won’t be transitioned from your old account so unless you go online and add it, in a month you will be getting nasty notices. Three, if you have streaming services like Crave that you buy through Rogers it will not be transferred to your new account automatically. You must call to get it added. Fourth, expect at least one of the Xfinity boxes not to work properly. I’ve done the transition now at my cottage and home and multiple service visits and equipment replacements may be necessary. Fifth, if you have Rogers/ Yahoo email or Finance accounts they don’t automatically transition and multiple phone calls may be necessary and it may take the knowledge of a supervisor to get them going again. And sixth, Rogers goes out of its way to make speaking to an actual human being virtually impossible and you have to fight with AI and may be lucky and get through to someone in a few minutes or, like me, you can waste hours and hours on hold. And finally, they are going to email you a survey on how they did. Don’t fill it in right away. Wait a few days to make sure things work and work as they should. Good luck!
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Love My 7 Wood (@LoveMy7Wood) reportedUpdate. I gave up yesterday after being on hold for 2 hours! with Rogers and now I am coming up to an hour for today. My problem, @RogersHelps, is I was told by the service rep who came to my home that I actually need to speak with an actual human being about my two issues but it seems impossible. Can you please DM me a number I can call that I can use to actually get through to someone? Thank you.
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Jennifer Leigh (@WriteLinesInk) reported@RogersHelps At this program and literally do what you've done well please all the while making your customers think but what they're getting is backed by the government. When what you have proposed is so far outside of the program as to be not part of the program. Just another lay down scam
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evanspence (@Loveataurus) reported@RogersHelps Nope i already tried it's stupid. You guys removed it cause you guys messed up but i get punished. So ya you will lose a long time customer
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Gio (@giovexpo) reported@RogersHelps Please The System Goes Down 24 Times A Day Weak Signal I Get Better Service From My 5 G Phone I Moved It To All Different Locations Maybe Your Unit sis Defective I Keep Getting Billed But Horrible Service
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maro (@filteredhummus) reported@baramilmokadasa @Rogers Been on hold for 40 mins, touch w alfa would never do this to me 😔💔
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Love My 7 Wood (@LoveMy7Wood) reported@RogersHelps It's now an hour that I have been on music hold. I am calling billing for two reasons. One, I switched to Xfinity last week and I was told when it was set up I have to call to cancel my old Nextbox account as they are set up separately and getting Xfinity doesn't cancel the old one. Second, my Nextbox account had Crave and it's not on my new Xfinity account and I want to get it added. Both are simple but being on hold for over an hour with no end in sight is beyond ridiculous. No wonder people cut the cord.
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Matt Pisko (@MattPisko) reported@Canucks @Sportsnet650 @Rogers The Canucks scouts all belong in Moneyball. They are awful.
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Dylan (@DylanFromCanada) reported@Leafgirl93 @MapleLeafs @Rogers Too bad Hoffman will never allow the Jays to win a World Series
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Bad Cat (@Rayleigh21212) reported@Berniceness @Rogers They hire foreigners willing to work for less WITHIN Canada too, it's why they're able to pay minimum wage now but never could in the past.
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Nishit Dey (@NishitDey1) reported@RogersHelps See this is what i was saying... instead of actual help just avoiding the problem... you would have jumped in if i was new customer.. Thank you for proving this. ... worse after service
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Canucks Critic (@CanucksCritic) reported@Canucks @Rogers Day one already on camera. Feels like the real work starts after the filming ends and the same problems are still sitting there waiting.
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Nirmal Nanda (@ImNirmalnanda) reported@RogersHelps Rogers has moved much of its customer service offshore, so it can be difficult to explain issues and understand the representatives. Is it possible to speak with someone based in Canada?
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kenith 96 (@Kenith96) reported@RogersHelps Yes first it said it would be down until 13:00 and now it's changed to 14:00
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MMA WEEDIES (@MMA_WEEDIES) reported@Rogers you are absolute scum. I've never used your services, but you still think I should pay money? What you are doing is illegal. You owe me money.
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evanspence (@Loveataurus) reported@RogersHelps I was trying to get back on deferred payment and i got denied because ive had it twice once only my fault so its either lose my services or switch. I been a rogers customer for years to
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Coach’s Kid (@_Coaches_kid) reported@Canucks @Rogers Step 1: Promote twins ✅ Step 2: Promote friends ✅ Step 3: Hire more friends ✅ Step 4: Draft coach’s son Step 5: Draft more twins Step 6: Sell tkts/merch Step 7: Never win Cup
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ZaZa A. (@ellekhemist) reported@Rogers I need to cancel my internet and continue to get the run around. Very shady processes. Please reach out.
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LG (@LG_Toronto) reported@Rogers, your customer service is terrible! My senior mother was charged bogus roaming fees, has called several times, only to be told you have high call volumes and to call back and the agent via chat wasn't helpful at all. You're charging fraudulent fees and harassing seniors!