Rogers

Rogers Outage Report

Why is my Rogers service not working?

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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Rogers Outage Chart 12/14/2025 15:05

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Rogers compensate me for the outage?

The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  1. Internet (60%)

    Internet (60%)

  2. TV (14%)

    TV (14%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (5%)

    Phone (5%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Fort St. John, Edmonton, Vaughan, Surrey, Barrhaven, Waterloo, Brampton, Oakville, Markham, Woodbridge, Hamilton, Ottawa, Vancouver and Richmond Hill.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Internet
CanadaToronto Wi-fi
CanadaFort St. John TV
CanadaEdmonton Internet
CanadaVaughan E-mail
CanadaSurrey Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • na1208 Nestor Alejandro (@na1208) reported from Toronto, Ontario

    Not internet service for the whole afternoon/ evening @RogersHelps

  • fpomarshall James Marshall (@fpomarshall) reported from Saugeen Shores, Ontario

    Surprise @ChiefBillHunter @RogersHelps always willing to be there when you finally pull the trigger to change companies. #TooLate I've also tried instore to upgrade my phone and met the same results. Glad you finally got the service you needed.

  • na1208 Nestor Alejandro (@na1208) reported from Toronto, Ontario

    @RogersHelps not internet since 4 pm , solution ASAP

  • dsincla Daniel Sinclair (@dsincla) reported from Toronto, Ontario

    @RogersHelps hello, it appears the internet is down in our area

  • ANaughtan Amanda Mac Naughtan (@ANaughtan) reported from Toronto, Ontario

    @RogersHelps ignite is sketchy again...guildwood area of toronto. Your map says no issues. Ongoing here, always lines strung thru trees instead of underground where they belong! Get your act together guys, we all pay way too freaking much for this crap to happen on a daily basis.

  • McCutcheon_C Cara McCutcheon (@McCutcheon_C) reported from Toronto, Ontario

    @rogershelps I just heard the most bizarre story about @Rogers refusing to add an @Apple watch for an existing customer because your mailroom lost a @BlackBerry return in 2006. They are cancelling their service (cable/internet/family of 5 cell phones)tomorrow if you can’t fix it.

  • GwapogiTalaga Nunya Biznez (@GwapogiTalaga) reported from Toronto, Ontario

    @jacklynthinks @RogersHelps @FreedomMobile @Rogers Wrong, Skippy. You said they RUN on the same network, not that their owned by those telcos. PC Mobile runs off Bell's network but is owned by Loaws. Petro Canada has service but its run off Rogers. Their own company tho.

  • JeffBreau Jeffrey Breau (@JeffBreau) reported from Shediac, New Brunswick/Nouveau-Brunswick

    @RogersHelps our ignite service seems to have stopped working please help !!

  • xcskiman Jeff Hampshire (@xcskiman) reported from Winnipeg, Manitoba

    Hey @RogersHelps I’m currently in a Rogers store and your supervisor at you head office has hung up on me and the store employee a few times now ... we are trying to resolve issues can you help.

  • bastienkoert bastien koert (@bastienkoert) reported from Pickering Village, Ontario

    @RogersHelps what terrible customer service. I called to do a hardware upgrade and the first guy steers to me to a decent phone for $0 for my 4 plans. 3rd person take $0 and makes it $550 plus activation.

  • Jazzymariexo December 30th👑 ♡ (@Jazzymariexo) reported from Bracebridge, Ontario

    I just had the worst experience with @Rogers if I wasn’t before I’m definitely going with a new provider now

  • Murless Murless (@Murless) reported from Mississauga, Ontario

    @RogersHelps your service person no showed today in your 2 hiur window. The only knock on the door I heard was from Bell. Thanks for wasting our afternoon. #nocall

  • TrevorWThompson next Trevor’s Pad Sunday Dec 22 at yukyuks Ottawa (@TrevorWThompson) reported from Ottawa, Ontario

    Hey longtime @Rogers customers is it normal for your internet/cable to go down once a month

  • apelipiak Andy Pelipiak🇨🇦 (@apelipiak) reported from London, Ontario

    @RogersHelps Yes, I’ve tried that, to no avail. I’ve also tried restarting the network, also with no success

  • Rparmarr89 Vasily Podgoalzin (@Rparmarr89) reported from Vancouver, British Columbia

    @MonikaGul @NEWS1130 @canantifraud True story. Happened to me last month as well as I thought the text was spam. Got into my PayPal account as well. Luckily @AskPayPal and @Rogers rectified the issue within a couple hours and got my phone number back.

  • 12volttribe The International Chromeowners Association (@12volttribe) reported from Hope, British Columbia

    @CBC Reliable cell service, anywhere! @Rogers @Bell @TELUS

  • Paige9097 paigemac8 🇨🇦🎼 (@Paige9097) reported from Calgary, Alberta

    @RogersHelps is probably the absolute WORST website to ever have to deal with for customer support since “Anna” is their live agent and don’t bother calling it takes well over 30 minutes on hold. **** you #rogers can’t ask customers to contact you and then have no contact info!

  • MickiRomeo micki romeo (@MickiRomeo) reported from Toronto, Ontario

    @RogersHelps so tried of paying more and more for terrible service

  • jaymeemilli jmilly (@jaymeemilli) reported from Toronto, Ontario

    @Rogers is letting me down AGAIN says I’m fully connected to WiFi however simple videos won’t load.... their website won’t even load. Bell is looking fantastic right now tbh. Over this company and their lousy WiFi

  • ANaughtan Amanda Mac Naughtan (@ANaughtan) reported from Toronto, Ontario

    @RogersHelps ignite tv not working. Either keeps replaying the same 10 secs or cuts out completely. Restarted modem, unplugged box, still not working. We were told it would be much more reliable than cable, we are extremely disappointed. Been happening for a couple months....

  • lakemitchells Sarah Lake-Mitchell (@lakemitchells) reported from Oshawa, Ontario

    @RogersHelps I did access it through the website no issue

  • Werdnah Andrew d. (@Werdnah) reported from Edmonton, Alberta

    @KurtLeavins ... and this, among other reasons, was why I opted not to feed the @Rogers coffers any further with their glitchy @nhl Live. Their substandard technical & customer support both pre & post purchase only add fuel to the fire. #WasteOfMoney

  • joe_lafortune Joe LaFortune (@joe_lafortune) reported from Toronto, Ontario

    @RogersHelps Trying to access from the app on my phone. No issues earlier today. Now unable to access content for an hour.

  • Tksampson Tanya sampson (@Tksampson) reported from Toronto, Ontario

    @RogersHelps No internet in my home and have rebooted the router twice. Help! M3H1K8

  • Mobilio47 Ross Mobilio (@Mobilio47) reported from Toronto, Ontario

    Beware @bell promotions, this is the fifth time coming back with an offer. Down to 210+ taxes, for the first 5 months then back to 220 not even close to @rogers $169.41+taxes or even Bell’s new client offers, this is comical, certainly not customer friendly

  • mikefoucault Michel Foucault (@mikefoucault) reported from Toronto, Ontario

    @RogersHelps @rogers stop sending your door-to-door sales people to my house at 8pm at night trying to tell me my internet keeps cutting out and to buy yours. Felt bad for the kid because I know he needs the commission, but c’mon these are some sleezy sales tactics. #rogers

  • Laskinator2 Laskinite: A Shiny Gem ❄🚲🥓🍻🍦 (@Laskinator2) reported from Ottawa, Ontario

    Hi @Rogers, time to remind your techs out on the road that close-passing a cyclist is illegal and dangerous. Same driver close-passed me twice this evening. Too bad there are no identifying numbers on the truck, I could have told you which one it is. #ottbike #Ottawa

  • na1208 Nestor Alejandro (@na1208) reported from Toronto, Ontario

    @RogersHelps really! Not internet service, what a joke , not internet afternoon + evening yesterday and today morning!!!!!

  • MsDee73 Diana 🇨🇦 (@MsDee73) reported from Oshawa, Ontario

    @RogersHelps Thank you for the quick reply, but that doesn't work. When I select "video input" the menu displays, but the arrows or seiect/ok button don't do anything.

  • gruz1n96 Michael (@gruz1n96) reported from Toronto, Ontario

    Anyone else having issues watching the leafs game with @Rogers honestly this is so annoying. Rogers should just give me tickets to games to prevent me being pissed off about the service.