Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- Wi-fi (15%)
- TV (15%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: North York, Toronto, St. Albert, Edmonton, Roblin, London, Calgary, Ottawa, Oshawa, Guelph, Vancouver, Kitchener, Richmond Hill, Montréal, and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 North York
|
Internet | 2 hours ago |
|
Toronto
|
Total Blackout | 3 hours ago |
|
St. Albert
|
Internet | 4 hours ago |
|
Edmonton
|
Internet | 4 hours ago |
|
Roblin
|
Internet | 9 hours ago |
|
London
|
Phone | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Somebody 🍁 (@caldernet) reportedGot 2 telephone calls today wanting to clean my home's air ducts, and the other trying to sell me @Rogers services. I now just tell them "I don't deal with Indian call centres," and they just hang up.
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Michal (@michal_poterji6) reported@Rogers I ordered s26 ultra 512 GB and sending me 26 basic with ultra price 😲 @Fidomobile @Rogers and they said we can't not cancel . you can just go to store and send back us why loose my time 😭
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Michele L Renaud (@MicheleLReiw) reported@Rogers you actually have no concept of customer service. I have been waiting 2 weeks for a modem and have yet to receive it. In Montreal, not in the middle of nowhere…. Montreal.
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Wut? (@_TheCaptaincs) reported@RogersHelps Trying to get Rogers to match the price your competition offers. Your staff sit in a room full of other support staff with no mic dampening so that you can barely hear them over the chorus of other terrible employees. And they barely speak English. -10/100 experience.
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Lalala (@Lalala40426422) reported@Rogers hey rogers when are you going to start hiring agents who speak English as their first language so us Canadians can have good customer service again?! The service I received today is horrid. The amount I pay every month should warrant training CANADIANS. About to cancel!
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Xphox (@Xphox_) reported@Bell @TekSavvyBuzz @Rogers p.s. They got back to me and offered no solution, just like what happened to OP. hah
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Ann (@Yvrscribe) reported@Rogers my elderly mom has no landline service. I was told a technician would come by today to fix it. This is a #safety matter. She has no way to communicate if there is a fall or if she is sick. I’ve been on hold with your service people for an hour. Please contact me ! #rogers
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Peter Young (@cy686phtsl) reported@RogersHelps I demand that this unauthorized suspension be cancelled immediately and my original service agreement be maintained. Furthermore, I expect any 'suspension' or 'restoration' fees associated with this error to be waived or credited back to my account immediately.
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gary (@canuck31325933) reported@RogersHelps is there an internet outage in Hamilton mountains Ontario
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Andres Franco P (@jahbessingss) reported@Rogers Rogers Communications, I live in Edmonton, in the Stillwater neighborhood. The area has been without internet for more than 48 hours—we have no internet! No one is telling us when the service will be restored. We need the internet back as soon as possible; this situation
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WeTheNorth (@deeprathi) reported@RogersHelps That speed test can’t even connect to Rogers; so it is connecting to Bell server. To make it even worse, home internet is down for over 2 hours and counting . Complained and agent confirmed your old ticket is also open . Phew 😮💨
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MustangShow (@MustangShow) reported@Rogers #Rogers shitbox Internet DOWN AGAIN in #Markham! Enough is enough! #CancelRogers let's get it trending! @ROGERS 🖕🖕🖕🖕🖕
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Wut? (@_TheCaptaincs) reported@RogersHelps It is 2x the price to change my plan while staying with you. If I canceled my service and started from scratch it’s half the price. What a travesty of a company.
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Shari Taylor (@sharitaylor2020.bsky.social) (@sharitaylor2020) reported@TinaYazdani We will do our best to ensure that @CityNewsTO and @Rogers suffers for this. We support YOU.
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DTAmerikka (@Ferreira_nszuki) reported@RogersHelps does Rogers still have a retention department or do these Customer service reps take care of that?
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SAMIR PANDYA (@ss_pandya) reportedThis is @Rogers service for you friends. Zero network since 3 hours, no response on calls, and chat queue number is 80! Kudos to all of us who pay three times the US prices in Canada for such a wonderful service! Way to go @Bell and @virginmobileusa !
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Chris P Bacon (@pozpiggy86) reported@RogersHelps 28 hours of no service, and only now has it just come back. How can I get a service credit from @Rogers for the down time?
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name can't be blank (@J0hnHaw3s) reported@TheYokedEgg @Rogers They SUCK..their service is pathetic.
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Chris P Bacon (@pozpiggy86) reportedSo it has now been almost a full 24 hours that @Rogers has been down and every time they have given for service restoration has come, only to see that they have extended the deadline. This is NOT a way to make a good first impression with a new customer. I want service credits!
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junior chicken (@friezwiththat) reported@Rogers it’s such a fun experience having no internet & not a way to fix it 🥰🥰
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Maria Minutillo (@mariamin59) reported from Kitchener, Ontario@MapleLeafs @Rogers I support #Easterseals, however I heard that you abandon kids when they reach 18 years of age 😔
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Michele L Renaud (@MicheleLReiw) reported@RogersHelps It either applies or it doesn’t, you can’t play both sides. When you ran out of answers you starting asking for my husband. The decision to cancel is mine… funny how that works out. You pissed off the person who makes the decisions.
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Peter Young (@cy686phtsl) reported@RogersHelps Hi, I am writing to report an unauthorized change made to my account today. Earlier today, I called Rogers customer service to inquire about a temporary suspension for my wireless internet service.
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Vishnu Sheth (@vishnu_sheth) reportedHey @Rogers, seems like the home internet broadband is down. Again. Can someone please help?
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Pucker Toolman (@puckertoolman) reported@Jerry11Sky @Canucks @Rogers He's awful
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Darren Gudmundson (@BrianOakely) reported@Rogers You won't even let me cancel my account without going down to one of your franchise stores. I will try your latest link when I get back.
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izzy (@purgaytory_) reported@RogersHelps thank you, I rebooted my phone twice and it eventually went away. I'm located in the Fraser Valley in BC, close-ish to the border, however this isn't a problem I've had before.
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WeTheNorth (@deeprathi) reported@RogersHelps I can’t change my house unfortunately to get better signals. That’s ongoing issue and as mentioned earlier my ticket is open for over a year
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Louis Mercer (@louismercer9) reported@RogersHelps Login in the website don’t have Roger’s cable I live in sask
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Peter Young (@cy686phtsl) reported@RogersHelps Despite my clear refusal, I received an email confirmation a few hours later stating that my service is scheduled to be suspended for six months effective April 30th. I did not authorize this action