Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (58%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Midland, Vancouver, Toronto, London, Toronto county, Brampton, Calgary, Scarborough, Montréal, Alvin, Surrey, Newmarket, West Kelowna, Powell River, and Markham.
| City | Problem Type | Report Time |
|---|---|---|
 Midland
|
Internet | 40 minutes ago |
|
Vancouver
|
Wi-fi | 5 hours ago |
|
Toronto
|
Internet | 5 hours ago |
|
Toronto
|
Wi-fi | 6 hours ago |
|
Toronto
|
Internet | 7 hours ago |
|
London
|
Internet | 7 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Vanman 🇺🇦☮️ (@dan_vanman) reported@tim_whitey @JohnnyGiunta_ @Rogers So sorry about your tiny peen loser. I don't have that problem, but I imagine it ***** with your head. The weird thing is, women don't really care if you are a good guy. That's why you can't get ****** Incel. You give off this weird hum. Madison was fine. It's you, not her.
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Dashed (@dacshunder) reported@DiaryofaFixer @CityNewsVAN @Rogers More evidence we’re a colony of Toronto. The West has no voice and no power. Canada is broken.
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Kelly (@AlbertanKelly) reportedMy internet/cable has been down for 24 hours. @Rogers (with Shaw). Never had this happen before. I actually appreciate the updates - apparently a cable was cut by a third party contruction but, 24 hours is a really long time. I feel for everyone in my area who works from home. There better be some compensation for this.
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Mike Brundage (@MikeBrundage3) reported@RogersHelps OMG. THANKS FOR THE TIP. DIDYOU EVEN READ MY FIRST COMMENT??? YOU DON'T ANSWER THE PHONE AND IF YOU DO, YOU'RE TOO BUSY AND HANG UP!
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MarcJohn (@MarcJohnT) reported@RogersHelps #UFC329 Stream on the Xfinity sportsnet ppv is of such poor quality. Internet speeds are more than ideal. This is absolute garbage. Please fix it
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Anne (@anelame) reported@RogersHelps app says outage in area yet website says no outage? What is happening? No internet and no way to get help
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CDN_Footy (@TFCin110) reported@RogersHelps @nuyo1oyun Nobody can get through to anyone on the phone that’s the problem. We keep getting disconnected due to call volume.
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Dave Patel (@evadletap) reported@Dysfunctiontime @MichelleRempel @Rogers Hilarious. Man, you are a loser. I'm Gen X *******. And you clearly should've been aborted.
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Jay A (@rodice11) reported@RogersHelps @RogersHelps it took over 6 hours but I finally got someone to help, meiji, a rogers specialist figured it out for me. Bills paid in full. F you for making it so difficult to accomplish (satirically, I don't really mean f you) I hope I never have to go through this again.
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Queen of Angels (@Chr155y_333) reported@MichelleRempel @KellyDeRidderMP @Rogers Michelle, why are you the only one talking about this?? They are a federally regulated employer who are operating in bad faith while undermining Canadian democracy by shutting down local news talk radio stations.
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Dave Lahey (@Gatorlite_1) reported@RogersHelps I just changed my package for a 2 year term roughly a month ago. There is an error. As a customer I should be able to speak with a human to explain the error?
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Cadence Grace (@cadencegrace) reported@Rogers well you’re 0/2 this month. For the second time in 6 months my experience dealing with Someone at your Courtice location was so unpleasant and unproductive I’m switching a $1000/month corporate account to Bell… your customer service is LITERALLY NON EXISTENT
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Alison S. (@yidchick) reported@MissMapleCda @RogersHelps Yes. I just filed a formal complaint with management team
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Jessica (@SuckMySocks12) reported@Rogers having a connection issue?! No! Say it ain't so! Seriously, again I ask, what is the point of doing your nightly updates if **** like this always happens? These "updates" obviously do diddly squat.
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Alison S. (@yidchick) reported@RogersHelps @Rogers Why do you make it impossible to return my old phone for save and return? horrendous. I am on the verge of cancelling everything. Please mail me a damn return kit for the old phone so I dont get charged the save and return.
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KNugent4118 🇨🇦🇨🇦🇨🇦 (@KNugent4118) reported@CTVVancouver @Rogers sucks. **** monopolies.
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🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reportedLooks like the internet outage is affecting not only @cogeco but reports that @Rogers and @Bell also down as well. Let the conspiracy theories begin.
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Anne (@anelame) reported@RogersHelps close to 14h without service and no info or update. West still doesn’t acknowledge the outage. This is unacceptable
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Brett Paddock (@b_paddock) reported@BlueJays Just so you know Calgary is missing your radio broadcasts now that @Rogers has shut down AM @sportsnet960 #sportsnet #yyc #sportsnet960 Any plans on having your games broadcast on another Calgary station?
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Chris Conley (@ResearchChat) reported@Yuvrajsv1rk @Rogers When I go in person to a @Rogers store, they won't deal with issues (including cancelling contracts), only sales.
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🐧 (@nawals25) reportedMsged @RogersHelps online to make a move order for my wifi and they cut it off right away. I was like “wait it’s the middle of the work day, can you do it tomorrow?” They said yes and then proceeded to cancel my internet entirely instead of giving me my wifi back?
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Kay (@callmeaskayra) reported@RogersHelps please connect me to an agent. It’s really frustrating when I moved 11 days ago to my new address and still don’t have home internet. I’m trying to keep calling and I’m holding for at least 45 minutes but nobody is connecting. Am I paying for this service?
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Em (@moonlitnachos) reported@RogersHelps Hi Eric. I spoke with two different Technical Support reps and both told me they could not help me because I wasn’t a customer. I have already been on hold for 2.5 hours, I am not calling back to wait on hold again. If someone can contact me, I will speak to them.
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GodWins (@WasanJajouPart2) reported@RogersHelps Build call centres in Canada & hire Canadians. Isn't it bad enough that you, along w 2 other companies monopolize telecommunication in 🇨🇦 & charge us heavily due to any competition being squeezed/bought out? Not enough money for you? You also need to hire cheap foreign labour?
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firoozeh tale (@firoozehtale) reported@RogersHelps @snake__rat I've spent over 3 hours on phone since Saturday to schedule installation of my Roger's internet modem. It's been a horrible experience so far. I'm basically paying for internet that I've not received yet, and don't know how long more I have to wait for an agent to respond.
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Telly. (@iheartTELLY) reported@RogersHelps Hi. I’ve been on hold for nearly an hour and a half and my call has yet to be answered. I require technical support to address an issue with my home internet connection.
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James S. (@Nucks1968) reported@provincesports 🇨🇦🏒We all agree that the people in charge at @Rogers & @RogersMediaPR are HORRIBLE people. Everyone should dump ROGERS in favor other providers , it is the only way to help.
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Matt Cundill | Voiceover 🎙️ | Podcast Wizard 🎤 (@MattCundill) reported@RogersHelps @marygrace Cancelled service. Moved to a part of the planet where you don’t serve.
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firoozeh tale (@firoozehtale) reported@Rogers I've spent over 3 hours on phone since Saturday to schedule installation of my Roger's internet modem. It's been a horrible experience so far. I'm basically paying for internet that I've not received yet, and don't know how long more I have to wait for an agent to respond
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Don Bradshaw (@RealDonBradshaw) reportedThat’s some award-winning journalism there. 🙄 It’s not like the #BlueJays50 have 742 other serious problems that could be addressed. It’s a below-.500 ball club with numerous players in slumps but yeah, go ahead and focus on their toy box. Keep cashing those @Rogers paycheques.