Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• TV (15%)
• Wi-fi (14%)
• Total Blackout (7%)
• Phone (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: St. Thomas, Toronto county, Toronto, Newmarket, Oshawa, Mississauga, Vancouver, Montréal, York, Barrie, London, Orillia, Edmonton, Calgary, and Burnaby.

City	Problem Type	Report Time
St. Thomas	Internet	18 minutes ago
St. Thomas	Internet	25 minutes ago
Toronto county	Internet	2 hours ago
Toronto	Internet	3 hours ago
Newmarket	Internet	3 hours ago
Toronto	Wi-fi	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kevin (@Kevin_C889) reported 5 minutes ago

  @RogersHelps @JMCInformation Why was my service stopped in the first place

• 
  Mashed Potatoes 2 (@BruceMc86654591) reported 6 minutes ago

  @CTVNews If @RogersHelps has any temporary foreign workers the federal government needs to cancel their eligibility. @MarkJCarney They should also have to pay any outstanding fees to the federal government and all agencies

• 
  Tony🐶🏒 (@TonyAnjam) reported 7 minutes ago

  @RogersHelps lol your support telling me its 50% off and thats all i get how do i talk to someone on the phone im not even sure im talking to a real person on chat lmfao

• 
  Andrew d. (@Werdnah) reported 8 minutes ago

  @Rogers NEWSFLASH: I’ve contacted them NUMEROUS times over the years … and am always mistakenly (or intentionally) deferred to my Cable TV provider to help with YOUR substandard service. Also, by the time I receive an email response that might actually help the program will have ended.

• 
  Dean Sarnecki (@sarneckid) reported 11 minutes ago

  Hey @Rogers Who can I talk to-I have been without cable tv for a month because I am told that there is a "back -end " issue with the software - who can I talk to? Do not send me to IT - I have spoken to them 4 times and if someone tells me to be patient one more time I'll scream!

• 
  Andrew d. (@Werdnah) reported 11 minutes ago

  @Rogers It’s absolutely inexcusable how LITTLE your company actually gives a **** about customer experience outside of anything related to the Jays. Just take your customers’ money & provide ZERO “give a ****” when a customer has an issue or opts to leave for another company.

• 
  Jey (@Slxmjimmy69) reported 13 minutes ago

  @RogersHelps My grandma does dialysis at home sometimes my phone can’t even connect to service and I’m OUTSIDE in a city lol

• 
  Krishan Arora (@krishanarora1) reported 13 minutes ago

  @RogersHelps it’s really worst service from last 2 months

• 
  Hollie Pollard (@hollie__pollard) reported 21 minutes ago

  I worked for @Rogers for 3 years. In 3 years I got one 10 cent raise. My starting salary minimum wage. All it call centers start at minimum wage. Now they are choosing buyouts to save more money. I have watched their hiring and firing policies for a decade and have come to the conculsion that Rogers is one of the worst employers in Canada.

• 
  Robby Reed (@RobertsonR3090) reported 23 minutes ago

  @RogersHelps @SWSniper07 Do better and stop cutting and buying people out Rogers is terrible

• 
  Kevin (@Kevin_C889) reported 23 minutes ago

  @RogersHelps @JMCInformation @RogersHelps you cancelled my phone service without my authorization and now I don’t have network. Can’t call or access internet. Your chatbot drops my place in line after 2 hours. What is customer service

• 
  DTAmerikka (@Ferreira_nszuki) reported 25 minutes ago

  @CrescendoCove @Rogers 3- 22 years of being a loyal customer.

• 
  Miss Peepers (@miss_peepers) reported 34 minutes ago

  Can anyone suggest a cell phone company that isn't @Bell or @Rogers so I can get competent customer service? I'm tired to being lied to and taken for a fool with bullshit misinformation about monthly billing?

• 
  Michael Mahoney (@MikeTheNavyGuy1) reported 34 minutes ago

  Pretty disappointed to see this from @Rogers Been a customer for over a decade. Not sure I'll stick around with them after seeing this.

• 
  Melissa🍁 (@123mung) reported 36 minutes ago

  @RogersHelps Even X is an issue.. I have to be off on data to use this app

• 
  tgp (@tgpkingslayer) reported 37 minutes ago

  Rogers Canada get cancer worst ISP & cable provider of all time simply embarrassing. @Rogers #rogerscanada

• 
  Alper Dama (@alperdama) reported 38 minutes ago

  @RogersHelps @RogersHelps I sent you a detailed DM with my full account info, case numbers, and evidence. Your response? An AUTOMATED BOT directing me to the same broken chat that disconnected me 3 times. You asked me to DM to hide this from the public. You never intended to help. CCTS complaint filing. See you there.

• 
  call her Hellen (@Mz_hellena) reported 39 minutes ago

  @rogers is the worst customer service ever

• 
  Julia (@ThisisjuliaaaXO) reported 41 minutes ago

  @RogersHelps Hi service has been restored however still no internet service at my location

• 
  PATEL HITESH (@Patelhits2511) reported 41 minutes ago

  @Rogers Never recommend red wireless. Instead of giving discount to uber blue account holder they are looting their customer. First they have showed me that I will get mobile device plus plan for just $51.50. But what am I seeing that they are charging me $112.

• 
  Darryl Narain (@DarrylNarain) reported 41 minutes ago

  Between @TekSavvyCSR and @Rogers who do I blame for my internet being down for over a week now. They point the finger at each other while the paying customer suffers. Yet, if I turn off my CC so they can't take more money for said service, I'd be in the wrong.

• 
  Joe MacDonald (@joemacdonald905) reported 44 minutes ago

  @RogersHelps Can I do the chat while away from my home wifi (but on the rogers cellular network)? Or do I need to be home and on wifi when chatting with them?

• 
  Rick Blaine (@JayJjtml555) reported 46 minutes ago

  @RogersHelps ..Seems like an oxymoron..'Rogers helps' ya ..ok..well I am trying to rent an extra box [AND GIVE YOU MORE MONEY..as my bill will now be well over 200 a month for my phone , email and tv..but obviously they do not need the money hence their customer service is such **** as you can't do so many things online as their tech is antiquated and waiting for hours to speak to someone is what they want you to do....My time is worth more than that ..Last time when I got messed around on here by them..I simply sent a message to some VP of Rogers who is on Linkedin, told him what I needed and he had someone call me within 20 minutes and I had the new box couriered to me in 2 days..at no cost to me...[for the shipping]...So tips to all that continue to get the horrid Rogers experience..go to linkedin and send messages to every Rogers employee listed, regardless of what their title or where they are..I guarantee within minutes you will be contacted and your concern will be taken care of....

• 
  Karmen🇬🇷🇮🇪 (@karmen638539) reported 47 minutes ago

  @KurtMahGurt @AlixG_2 @Rogers No my brother is with hydro one he lives in napanee. He moved there when they tore down the stacks here in Lakeview. He in his late 50's

• 
  PATEL HITESH (@Patelhits2511) reported 49 minutes ago

  @Rogers Never recommend red wireless. Instead of giving discount to uber blue account holder they are looting their customer. First they have showed me that I will get mobile device plus plan for just $51.50. But what am I seeing that they are charging me $112.

• 
  Vernon RJ Schmid🇨🇦 (@Vernon_ESQ) reported 57 minutes ago

  Ummm… @Rogers and @RogersHelps: If customer is on hold for more than TWO HOURS and THEN your system says "Too many on hold…" and ends call, the least you could do is set up a call-back service. [Expletive deleted.]!!!😡 #CustomerServiceIdiocy #RogersHangUps #RogersHangsUp

• 
  Georgetown Jack (@Georgetown_Jack) reported 59 minutes ago

  @Rogers how many times do you have to make “notes on the account” before you stop spamming me with calls from your credit operations team looking for someone I don’t know? I have no accounts with you (after switching because of your terrible customer service). Sad

• 
  J (@Jball1717) reported 60 minutes ago

  @Rogers ported 2 numbers in on a promotion and it’s been a nightmare since. Cant speak to anyone. Live agents can’t help. People transfer , hang up. Still haven’t gotten my numbers back I was promised I could keep. Should have stayed with Chatr!

• 
  Melissa🍁 (@123mung) reported 1 hour ago

  @RogersHelps You guys keep saying no issues but there’s a problem not just me unable to stream on apps or browsers

• 
  Clip Clop (@clo33177634) reported 1 hour ago

  @Rogers @RogersHelps Rogers coax is unreliable. Modem reboots, 2 techs after, no help, just runarounds.