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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 59% Internet (59%)
  • 12% Wi-fi (12%)
  • 12% TV (12%)
  • 8% Phone (8%)
  • 6% Total Blackout (6%)
  • 3% E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Vancouver, Scarborough, Montréal, Brampton, Alvin, Surrey, Newmarket, West Kelowna, Powell River, Markham, Miramichi, Edmonton, Niagara Falls, and Calgary.

CityProblem TypeReport Time
Toronto Wi-fi 2 hours ago
Toronto Wi-fi 2 hours ago
Toronto Internet 2 hours ago
Toronto Internet 6 hours ago
Vancouver Internet 6 hours ago
Vancouver Internet 7 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • tanyalsweet
    Tanyassm (@tanyalsweet) reported

    @RogersHelps @Rogers READ THE MESSAGE BEFORE YOU RESPOND 🤬 🤬 TECH Transferred me to customer service for a credit for the week AND I’VE BEEN ON HOLD FOR OVER 2HOURS!!! 🤬

  • ChrisDu77769503
    Wayne Mcbutzvid (@ChrisDu77769503) reported

    @Rogers you guys are jerks for shutting the fan 960 down

  • Youngwolf0000
    S.Sandhu (@Youngwolf0000) reported

    @AverageDudeRHT @Rogers It's July and still they haven't changed it. It's so annoying. @Rogers change the god damn app icon. You got no right to change icons on my personal phone.

  • cadencegrace
    Cadence Grace (@cadencegrace) reported

    @RogersHelps It was abundantly clear what I wanted to do that day, and if she had told me what I would need to do that from the minute, I walked in and had clarified that half of what I wanted to do was not possible at that location I would have never started dealing with her

  • KNugent4118
    KNugent4118 🇨🇦🇨🇦🇨🇦 (@KNugent4118) reported

    @CTVVancouver @Rogers sucks. **** monopolies.

  • lifeonwax79
    melo (@lifeonwax79) reported

    @teapot_toff @Rogers Just cancelled my Rogers subscription, never again will they get a dime from me.

  • Nucks1968
    James S. (@Nucks1968) reported

    @provincesports 🇨🇦🏒We all agree that the people in charge at @Rogers & @RogersMediaPR are HORRIBLE people. Everyone should dump ROGERS in favor other providers , it is the only way to help.

  • _Cole_Smith
    Cole Smith (@_Cole_Smith) reported

    @RodMakeKidsBald @Rogers Less than two days after 1000s of Western Canadian fans travelled to Seattle to support the Jay's and Rogers removes their games from the airways out here. Evil

  • GennyGuenther
    Genny Guenther (@GennyGuenther) reported

    @RogersHelps Left again after waiting. Again no service and a useless device. I can verify the account and my phone is on the account. I need access to this

  • brabro16
    Dawn Delio (@brabro16) reported

    @RogersHelps any service issues in the Hamilton area, keep having intermittent disruptions with my wifi

  • anmolkatyal2177
    Anmol katyal (@anmolkatyal2177) reported

    @Rogers @RogersHelps what a worst service. Since morning i am not able to access internet n trying to reach n connect to you guys but after 45 minutes of hold there is no one there to connect. I guess time to switch to @Bell

  • mrsabrabbit
    mrsabrabbit (@mrsabrabbit) reported

    @Rogers our service in Alberta has been out for 23 hours and we cannot get any service person on the line to ask why. We wish to CANCEL our service with Roger’s. cdnpoli abpoli

  • Gatorlite_1
    Dave Lahey (@Gatorlite_1) reported

    @RogersHelps I just changed my package for a 2 year term roughly a month ago. There is an error. As a customer I should be able to speak with a human to explain the error?

  • evadletap
    Dave Patel (@evadletap) reported

    @Dysfunctiontime @MichelleRempel @Rogers Hilarious. Man, you are a loser. I'm Gen X *******. And you clearly should've been aborted.

  • MarcJohnT
    MarcJohn (@MarcJohnT) reported

    @RogersHelps #UFC329 Stream on the Xfinity sportsnet ppv is of such poor quality. Internet speeds are more than ideal. This is absolute garbage. Please fix it

  • NeilWRhodes
    NWR4LIFE (@NeilWRhodes) reported

    @Rogers @RogersMediaPR is there a date circled yet when you're shutting down 590? I mean why not go all the way and just bury radio for good.

  • Loveataurus
    evanspence (@Loveataurus) reported

    @Mar7v8_ @Rogers @RogersHelps Customer care doesn't do ****

  • rocketoperator
    Frank Hood (@rocketoperator) reported

    @UniforTheUnion @Rogers It's BS that Roger's and Bell have been buying up radio and TV stations for years only to shut them down in the name of profits. Before shutting them down they should be required to try to sell them to new owners.

  • SusyCampos19
    Susy Campos (@SusyCampos19) reported

    Wow @Rogers. I have been calling for the past 2 weeks to move my service to a new address. I was being put in hold the last time I waited for 1 hour on hold. Now it just says they are experiencing higher calling volumes and it hangs up on me. Bell will have a new client I think.

  • dacshunder
    Dashed (@dacshunder) reported

    @DiaryofaFixer @CityNewsVAN @Rogers More evidence we’re a colony of Toronto. The West has no voice and no power. Canada is broken.

  • TFCin110
    CDN_Footy (@TFCin110) reported

    @RogersHelps @nuyo1oyun Nobody can get through to anyone on the phone that’s the problem. We keep getting disconnected due to call volume.

  • yidchick
    Alison S. (@yidchick) reported

    @RogersHelps @Rogers Why do you make it impossible to return my old phone for save and return? horrendous. I am on the verge of cancelling everything. Please mail me a damn return kit for the old phone so I dont get charged the save and return.

  • SaidricChams
    Said A Chams (@SaidricChams) reported

    @RogersHelps I do not want to chat with a computer that has no idea what the issue is.

  • mwalker1533
    Mark Walker (@mwalker1533) reported

    @MikeDelpieroX @RogersHelps problem is if you cancel they say youre breaking an agreement and will charge a fee for remaining months. 720 in my case

  • wheresrosinow
    Canadian Rositta 🇨🇦 (@wheresrosinow) reported

    @RogersHelps On hold now 1:40 minutes that is one hour and a half much more than proper customer service. 2 weeks! I got cut off twice yesterday.

  • xxxDADDYCOOLxxx
    Diesel (@xxxDADDYCOOLxxx) reported

    Is there worse customer service and support than @Rogers

  • KellyDeRidderMP
    Kelly DeRidder, MP (@KellyDeRidderMP) reported

    My colleague @RachaelThomasAB is right. @Rogers can't be allowed to receive lucrative benefits to "protect local journalism" only to turn around and exacerbate Canada's news desert problem. I echo her calls for @MarcMillerVM to investigate these station closures.

  • T_L_D
    Tracy Durand 🦋🇨🇦 (@T_L_D) reported

    @Rogers how sad is it, you have destroyed 230 peoples lives by cutting jobs, then became the sole owner of Maple Leaf Sports & Ent. All while you farm out your technical support calls to the Philippines! You are nothing but big bullies. Maybe the CEO should have taken a pay cut!

  • TFCin110
    CDN_Footy (@TFCin110) reported

    @RogersHelps @mwalker1533 If this is the case then please respond to your DMs because like others I can not get through to talk to a person. The online chat can’t help me apparently. I just want to talk to a person.

  • hdhntrjeff
    Jeff (@hdhntrjeff) reported

    @RogersHelps I have been on hold for over an hour for customer service. #dobetter