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Rogers

Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 59% Internet (59%)
  • 13% Wi-fi (13%)
  • 12% TV (12%)
  • 8% Phone (8%)
  • 6% Total Blackout (6%)
  • 3% E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Mississauga, Edmonton, Calgary, Vaughan, Bowen Island, Rideau Lakes, Toronto, Vancouver, Nelson, Ottawa, Brampton, Toronto county, Brantford, Richmond, and Prince George.

CityProblem TypeReport Time
Mississauga Total Blackout 4 hours ago
Edmonton E-mail 5 hours ago
Calgary Internet 5 hours ago
Vaughan Wi-fi 8 hours ago
Bowen Island TV 11 hours ago
Rideau Lakes Wi-fi 12 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • SJFlet1717
    sjf (@SJFlet1717) reported

    Problems when my phone is entitled to an upgrade. Can you please assist @Rogers

  • DunkGwcdunk
    artie skimmerhorn (@DunkGwcdunk) reported

    @CanadasLeafs @Rogers Complain to Rogers on X, they hate having bad reviews on social media, you will get a response quickly!

  • kutupla
    Gustavo Soto (@kutupla) reported

    @RogersHelps No call back option either? You’re not really trying to improve your customer service..

  • codyc321
    Cody Cannonball (@codyc321) reported

    @Noneedfor1972 @Sportsnet I mean.... it's @rogers for you. Service is shoddy at best.

  • Pygowsky
    Pygo (@Pygowsky) reported

    Friendly reminder to never use @Rogers as an ISP if you live in Canada. There has been constant issues and extremely incompetent staff since their acquisition of Shaw.

  • I50133Of
    George Lahay - Go Bills (@I50133Of) reported

    @CanadasLeafs @Rogers But I bet you won’t cancel

  • Joseph2653
    Vivere sine timore (Live Fearlessly) (@Joseph2653) reported

    @RogersHelps If @Bell has any actual usable service in the area we would definitely consider switching

  • Regen_Kyle
    Kyle 🤌 (@Regen_Kyle) reported

    Daily reminder that @Rogers is a garbage corporation.

  • tinted__sun
    baby (@tinted__sun) reported

    @RogersHelps doubtful if you don't bring in weekend customer service. especially technical service, an employee deleted the internet off our account. WHO does that ?

  • Kyelee22
    Kye (@Kyelee22) reported

    @RogersHelps i need help cancelling my cable. Can you help?

  • john_tucci
    John Tucci (@john_tucci) reported

    @RogersHelps It keeps getting better. After 2 hours and 8 minutes now I’m on hold again so I can cancel all my Rogers services.

  • tinted__sun
    baby (@tinted__sun) reported

    @RogersHelps absolute joke of customer service !!

  • bigdogbronco1
    Rick Jenson (@bigdogbronco1) reported

    @SportsnetPR **** @Sportsnet and @rogers, greedy *****

  • john_tucci
    John Tucci (@john_tucci) reported

    @RogersHelps How can I? Most of the time you go through the verification and then it says that they are too busy and hangs up. I had to call the sales department and get her to put me through. After support answered, he wasn’t helpful at all. I asked to pass me on to the cancellations.

  • WillieGuapo_
    Will (@WillieGuapo_) reported

    Yoooo @Rogers your internet service keeps going out at the exact same time every day the last week pls help!!!

  • TomRoyce
    Tom Royce (@TomRoyce) reported

    @CanadasLeafs @Rogers Sounds like the customer service VP got their start with Canadian Medicare.

  • Stu10171017
    AF (@Stu10171017) reported

    @RogersHelps The fact they are busy I can understand, but they knew the issue so even after they disconnected me they could still have fixed it but clearly chose not to

  • JordanSpinks42
    Jordan Spinks (@JordanSpinks42) reported

    @salimvalji Absolutely terrible news, anything involving @rogers will see fans pay more and more. Billions of dollars in revenue yet cities are losing their local radio stations that cover the sport. Where’s that coverage?

  • miller5252
    Marni Miller 🇨🇦 (@miller5252) reported

    @Rogers is happy to string you along for 45 minutes passing you from one rep to another and then hang up on you. No way to reconnect. They want you to give up and not call back. How about I switch to Telus?

  • tinted__sun
    baby (@tinted__sun) reported

    @Rogers you have the worst customer service on the face of This planet !!!

  • DaisyDoubleD
    mweh mem (@DaisyDoubleD) reported

    The most useless customer service is from @rogers @RogersHelps. Been waiting to connect with a support team for two hours

  • Stu10171017
    AF (@Stu10171017) reported

    @RogersHelps I tried all the troubleshooting and nothing worked. The quality of service was poor

  • MjbOriginal
    Michael JB 🇨🇦 (@MjbOriginal) reported

    @CanadasLeafs @RogersHelps I’m not defending them, but it’s a bad time to call. Lots are now home from work for the day and can’t call until then. Jams them the f up. 10 am-ish til 2-ish works good. Weekends after 1 as well.

  • Dkcdickson
    Dave Dickson (@Dkcdickson) reported

    @Rogers do you actually have any support? You sent me a new Xfinity box and I’ve gone from 650mbs to 50mbps or zero. 2 hours on hold last night. 45 minutes so far today. ZERO human help.

  • djlennywhelan
    djlennywhelan (@djlennywhelan) reported

    @CanadasLeafs @Rogers They’re ******* atrocious. Sat on hold for an hour yesterday to address an internet issue, no one ever picked up. It’s bullshit….

  • GenXHockey
    ROCKETMAN (@GenXHockey) reported

    @CanadasLeafs @Rogers Rogers is the worst. Swapped to Telus again... much better this time around.

  • Col_In_Hellifax
    Col_in_hellifax (@Col_In_Hellifax) reported

    and to go back to the store after 24 hours.' 5. July 28: Went to store to get the new phone. An hour and a half later, after talking with two sales associates and two associates on the phone, no one can help. Told to phone CC again. @Rogers HOW IS THIS ACCEPTABLE! (4/4)

  • OttawaKevin613
    OttawaKevin (@OttawaKevin613) reported

    @Rogers after 4 phones calls, 3 hang ups, and an hour and a half on hold, by way of this tweet, i am informing you that i will be moving and all services must be canceled. You will figured out who this is once you have a Kevin in Ottawa no longer paying the bill. Thank you for your attention to this matter.

  • ferozkasim
    Feroz Kasim (@ferozkasim) reported

    @RogersHelps So far waited 3 hrs + on the phone .still unable to get hold of anyone. Do you know if phone support is open and operational ?

  • bluetsauvage
    🇨🇦Sharon Ledwell#ElbowsUp (@bluetsauvage) reported

    @RogersHelps @armsyASD You should contact @CCTS_CPRST to lodge a complaint. It is an effective way of resolving matters. Good luck and sorry for your loss.