Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (13%)
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Wi-fi (11%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Surrey, Vancouver, Calgary, Montréal, Kanata, Ottawa, Newmarket, Carleton Place, Gatineau, Terrebonne, Nepean, Edmonton, Wasaga Beach and Cochrane.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Total Blackout | |
| Surrey |
TV | |
| Vancouver |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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iman
(@imanxh) reported
@rogers still no internet service after 4 days. This is the longest outage I’ve experienced in this area and no explanations provided. What is the reason for this interruption and will the internet be back on in the morning?
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💫Angellisamarie💫
(@Angellisamarie2) reported
@GraphixJP @Rogers Never was a fan of rogers I stick with virgin
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commonperson
(@commonperson) reported
@RogersHelps Well our internet is down against we are going into day four without stable internet. Do you care to contact my employers and explain that to them?
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commonperson
(@commonperson) reported
@RogersHelps Well our internet is down again after coming up four hours ago. Is it going to be stable tomorrow? My guess is not. Will Rogers be contacting my employers to explain why I can't do my job?
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Mariah.
(@mariaheam) reported
@Rogers Just shy of one year later & I still haven't gotten my SIM card from you. "Oh, it's on backorder; it'll be here within a month," is getting really old to hear. Now your support staff says that there's no record at all?? 1st no working internet for 10 months, now this.
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rana bitar
(@rbitar10) reported
@RogersHelps worst customer care & @Rogers need to hire competent employees, I’ve had an issue pending since December and still crickets . Called in over 6 times !
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F 🍑
(@ohdangFeng) reported
@RogersHelps need help with my small business account, the 1866-727-2141 number keeps hanging up right after the automated line finished with "a rogers live agent will be with you shortly" pls help
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Frank van Nie
(@FrankvanNie) reported
Btw @Rogers when I call because I don't have internet service, you are not helping to solve MY problem. I'm calling to give you an opportunity to solve YOUR problem. You make it sound like you are doing me a favour. I'm doing you a favour by being your client.
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The Finders Seekers
(@thefindrsseekrs) reported
@RogersHelps WOW Rogers. I just logged in to pay this months bill and you charged me late payment for last month which was YOUR fault not taking the friggin’ money. We still have not received our $100 visa. Switching over to you has been a **** show so far.
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commonperson
(@commonperson) reported
@RogersHelps so according to the 12th technician my outage is do to maintenance on damaged and old cables to the building. Why is this the first time I'm hearing about this after 3 days and 11 other agents? Why was I not notified of building maintainance?
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Hey Stripes
(@HeyStripesVideo) reported
@FriedgeHNIC @Sportsnet now if only @Rogers could make an app that lets me login to watch.... #NHLGamecenter is only working on cell phones. If you try to access it on your laptop you cant login. #NHLOutdoors
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GraphixJP
(@GraphixJP) reported
Just tried to unlock an old iPhone with @rogers and since I haven’t been a customer for over a year they won’t help me. This is one of the many reasons I left them. HORRIBLE service.
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JP
(@JMParker96) reported
@faunacorp @RogersHelps Same dawg; it’s actually atrocious service for how much we pay
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Gordon D. Bonnar
(@gordbot) reported
@mekki @Rogers I second @TekSavvyBuzz. Once you find out about the infrastructure, I would definitely recommend against Rogers for their oligopolistic practices and absolutely horrendous service. I switched over a decade ago and wouldn’t ever go back to Rogers. Also, my rate has gone down.
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Mariah.
(@mariaheam) reported
@RogersHelps My SIM card still hasn't shipped, I wouldn't really consider my issue resolved.
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Captain Cuddles
(@CaptainCuddles4) reported
@RogersHelps group messaging is down for Rogers? Doesn't matter if you're on iPhone or Android and everyone who isn't on Rogers is getting messages fine.. wtf is going on?
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...santi_
(@j_santi221) reported
from
Toronto, Ontario
@RogersHelps are there any service interuptions for rogers ignite in weston road and starview lane area. Connection keeps cutting off since 1 pm. Now totally lost connection. Ungpugged and plugged router 4 times now doesnt seem to work.
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Mitch Ludwig
(@oldschoolmitch) reported
@RogersHelps @tleblanc92 Same issue is happening with my NHL Live service!
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*screaming in lockdown*
(@janeovision) reported
@johnpaille @Rogers My internet was not working on my phone as of last night, I called this morning and they were able to fix it... very weird
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Mariah.
(@mariaheam) reported
@Rogers I feel this way because the now 50+ collective hours on live chat from your website and conversations with calling your support has done nothing, but tweeting at you resolved our ten-month-long internet issues within a day.
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Aliya N
(@ansns75) reported
@Rogers I m proud to announce that today I GOT RID OF ROGER’s pathetic service and much pathetic customer service!!
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Mekki MacAulay, PEng, PhD
(@mekki) reported
@gordbot @Rogers @TekSavvyBuzz I've been a TekSavvy customer for 15 years. You are preaching to the choir.
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Mitchell
(@Mitchel90304526) reported
@Rogers Our entire area has had a Rogers outage for almost 4 days now. Not acceptable, especially during covid times where working at home is required and public places are closed. I get that outages happen but what is going on and why can’t you fix it!?
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commonperson
(@commonperson) reported
@RogersHelps 11 quants one of whom disconnected, one transfer to a closed department who got pissy with me and down during work hours. 3 days with down internet, why is it I'm paying full rate for this service? How can you not be able to send techs during building wide outage?
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commonperson
(@commonperson) reported
@RogersHelps Same issue since Friday. My building is intermittently down and I don't get a straight answer. There is now a 45 minute wait to talk to tech support so I'm waiting on the call back to get told "we'll get someone out" and rinse and repeat.
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Crystal Howat
(@crystalhowat) reported
@RogersHelps I need help with my NHL account and I don't have an account number to reach technical support via telephone. NHLlive support referred me to Rogers technical support after we managed to lose my subscription completely.
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Larry O'Callaghan
(@mimico1958) reported
What number to I call to cancel @RogersHelps Fix your sports package or your help desk tomorrow will be inandated
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Aimee Noelle
(@anmalyk) reported
Multiple people I've talked to are having this issue not just me @Rogers @RogersHelps
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Esther van Nie
(@EsthervanNie) reported
@FrankvanNie @Rogers The so called privilage of being their customer ...
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llirik
(@llirik) reported
@RogersHelps @mtertyshnyy Also been down for me all day in RH