Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 14: Problems at Rogers
Rogers is having issues since 01:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (55%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Edmonton, Calgary, Ottawa, Brampton, Victoria, Saint John, Chestermere, Kirkland, Toronto county, Mississauga, Owen Sound, Oshawa, Clarington, and Grande Prairie.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
TV | 26 minutes ago |
|
Edmonton
|
Internet | 28 minutes ago |
|
Calgary
|
Internet | 52 minutes ago |
|
Toronto
|
Internet | 53 minutes ago |
|
Ottawa
|
Internet | 1 hour ago |
|
Toronto
|
Total Blackout | 1 hour ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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TRG (@Newf_GG) reported@Garnet_2203 @Rogers Bev, you’re garbage. Those 10000 were offered early retirement packages, they were not job losses. Embarrassing.
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DARSHAN AILANI (@AilaniDarshan) reported@Rogers , even after raising the complaint & following up with ur team endlessly, I’m forced to pay $160 bill for service which was way unstable & network. I will pay all my outstanding bill & port out my number. It seems that Rogers doesn’t care about loyalty & repeat business.
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DWIT 3D & Laser (@Dwit3d) reported@Rogers I have been on the phone now for over 3 hours trying to fix an issue that YOU caused. Transferred from one department to another, then back to the original department and still waiting. You make me want to cancel ALL of my services with you. This is not right!
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Brad Hughes (@brad86er) reported@Rogers on the phone for 4 hours paying for a service I dont have. Nothing. No customer service
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BatmanAndRobert (@MacDoug1) reported@mikeszeller @Rogers The NEXT box was just plugged into the TV and a cable cord. The Xfinity doesn't work without connecting to Rogers Internet. I already have Bell internet. I'm not paying for a 2nd internet connection just to watch TV. That just seems like a cash-grab for cable-users only.
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Bonnie Lee (@stitchlady) reported@RogersHelps This is the latest ticket number. I got an automated phone call just a few hours after this ticket was escalated telling me they could find no issues. ID is: I2573933742. The issue happened watching NBC again this morning.
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✡Lauren Jacobs✡ (@laurenrjacobs) reported@RogersHelps I don't have the device because customer care can't seem to help or understand what I want.
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Gerardo Capocchione (@GCapocchio46386) reported@Garnet_2203 @Rogers What's your point here. They were full time jobs yo dumb ***. Whereas the US gained 115K. Keep those elbows up you idiot.
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✡Lauren Jacobs✡ (@laurenrjacobs) reported@RogersHelps But it's not a new service and it literally says I can get it via live chat at the link I shared. I'm keeping the same sim card and putting it into a new device and changing my plan, much like if I bought a new phone and wanted a new plan. This is so frustrating.
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Peter 🇨🇦🇮🇹 (@PistolP50122591) reported@RogersHelps I was hoping to watch both Jays game and hockey playoffs. I can’t! Guess why? No service!!! Have no choice, this has been going on for a month now!!! Bell fiber time! See you, bye 👋 bye 👋
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Peter 🇨🇦🇮🇹 (@PistolP50122591) reported@Rogers I’m sick and tired of my Roger’s Ignite ALWAYS going down. Wifi is working! WTF!!!! I guess it is time to call Bell
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Aman Rattanpal (@AmanRattanpalX) reportedSwitched my home internet after @Rogers / Shaw reps promised great rates + $250 credits. First bill arrived: $358 instead of $65. and Credits? Zero. Now nobody answers calls. I have screenshots, emails, phone numbers everything documented. Terrible service. Next stop might be court.
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Brendan Bresnahan (@brezvideo) reported@RogersHelps My Rogers bill is around $1000 a month. I went to a Rogers store with a hardware issue, they told me I have to call on the phone. I have been on hold for 90 minutes now on the phone with Rogers, still holding. Is this the best you can do?
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White Morpheus (@_slime_man) reported@Rogers why ******** am I paying you not to get ******* cell service in the middle of the ******* goddamn city dude
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Jennifer Vargen (@jennvargg) reported@Rogers @shaw is the absolute worst!!!! On hold for 2 hrs and get a lady in India that you cannot even understand. She was so rude…
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✡Lauren Jacobs✡ (@laurenrjacobs) reported@RogersHelps I'm trying to switch a mobile phone to wireless home phone (which still falls under mobile) and it's just impossible. Help please!
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Dale Disill (@DaleDisill) reported@LeafsandJays97 @MapleLeafs @Rogers You just said they don’t give a **** about the fans. That means they hate em.
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Joey Stewart (@UCANSMB) reported@Garnet_2203 @ravira @Rogers God damn… I see how ppl fell for Elbows up LOL their comprehension is non-existent. You dumb ***** don’t know the difference between ACTUAL layoffs vs OFFERING buyouts/early retirement… no wonder this country is going to ****
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yeah right (@maiti65) reported@RogersHelps Worst service ever!! Can’t get a technician for 3 days
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Sameera (@Empress_Sameera) reported@Rogers is such bull ****.. DO NOT SIGN WITH ROGERS OR RENEW YOUR CONTRACT. WORST COMPANY EVER!!! #CROOKS NO LOYALTY
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Timsbitz.com (@gladman) reported. @RogersHelps it's been two weeks and I still can't download my credit card statement. When are you going to fix this?
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MyPilot .Online (@MyPilotOnline) reportedBEWARE: @Rogers will sign you up for a month to month but tell you you’re on a full contract when you cancel, then instead of rectifying the issue they will charge your account over $600. Buyer beware,
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playtendobox (@thejaytc) reported@RogersHelps On march 7th i called in and changed my plan however rogers failed to push it through. After over a month and several call everything got settled, the bill for every service i have should be 266 after tax. The bill I received was 330. This is completely unacceptable
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Dman (@mcmanus17) reported@RogersHelps @EMSIJason I was having the same issue and it was my Xfinity tv box.
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Call me Sully 🇨🇦 (@paul__sullivan) reported@RogersHelps I have wasted more than 7 hours trying to deal with this on behalf of a 90 yr old relative who, unfortunately, is not returning home from the hospital. This is turning into the kind of story that earns Rogers a terrible reputation and loses customers for life.
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Steve Bergeron (@CBR900) reported@RogersHelps Yes, I have to reboot the modem at least once a day to resolve the cable box issue. Everything else on Wifi in the house works except the Roger’s TV issues.
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Bonnie Lee (@stitchlady) reported@RogersHelps @nickl007 I was watching the Knicks game last night on Xfinity tv and didn't see any issues with pixelating etc. but I was flipping between other games so it might have been happening but I didn't see it.
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New World Investigations (@UFO_Investigate) reported@Rogers fix your data!
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D (@OllKorrect_eh) reportedAnd I will be filing my complaint and taking my business else where imagine paying your bill and not having service and no one helps you. Do better @Rogers maybe go back to hiring REAL CANADIANS !!!!
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CircularLogic (@CircularLogic89) reported@laurenrjacobs @RogersHelps While a regular mobile SIM might work in a Wireless Home Phone device, that would still be using its original mobile plan. If you wished the WHP service, you would need a new SIM dedicated for that service. It isn't possible to change the SIM's service type.