Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (56%)
• TV (15%)
• Wi-fi (13%)
• Total Blackout (6%)
• Phone (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Vancouver, London, Centre Hastings, Ottawa, Adjala-Tosorontio, St. Thomas, Peel, Cambridge, North York, King, Edmonton, Calgary, Brampton, and Surrey.

City	Problem Type	Report Time
Toronto	E-mail	20 minutes ago
Toronto	Internet	24 minutes ago
Toronto	Internet	52 minutes ago
Toronto	Internet	1 hour ago
Vancouver	Internet	1 hour ago
London	Internet	1 hour ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  90's **** (@GregoryJhae) reported 8 minutes ago

  @ahmadbabar @RogersHelps How about in barrhaven still down?

• 
  Jacob Legein, CPA (@PeachFinancial) reported 13 minutes ago

  @RogersHelps Fix the problem or I am going to dig the gravel out myself and leave your wires exposed if I don’t cut them

• 
  iVu (@WhoCntrl) reported 15 minutes ago

  @Rogers I accidentally deleted my eSIM while switching phones. Now, I’m trying to set up a new eSIM on a new phone, but I can’t because I don’t have access to the old phone number. When I visit the store, they says there’s an issue with my identification. Can u help

• 
  iVu (@WhoCntrl) reported 15 minutes ago

  @RogersHelps This does not help. I am the account holder who visited the store myself with all the identification still, the store executive was telling me that the so called system is saying verification declined without even verifying anything.

• 
  Les Williams (@leswilliams2) reported 20 minutes ago

  Is there any company worse at customer service than @rogers ? I’m in a hospital and waited 2 hrs. to speak to a human before giving up.

• 
  Greg MacEachern (@gmacofglebe) reported 21 minutes ago

  Outage page not loading according to Reddit (also me too) @RogersHelps

• 
  Laura (@laurapott) reported 23 minutes ago

  @RogersHelps @uncut_jurist Your outage page you keep linking is ALSO not working. Please stop directing people there and to customer service - both don’t work.

• 
  Matthew McCutcheon (@mccutcheon79) reported 27 minutes ago

  @Rogers if I miss a Canadian win the @PGAChampionship I will be pissed because you cable and internet went down in Port Perry

• 
  sarah (@dawnthehorizon) reported 28 minutes ago

  @RogersHelps @Rogers having issues with my service and cellular data, cannot connect to either and have done all the troubleshooting possible

• 
  *** {agentic simple sarcasm} (@ass_sarcasm) reported 29 minutes ago

  Isn’t Hotspot part of the service that @rogers provides?

• 
  retweet machine (@Cynnis) reported 33 minutes ago

  so happy my family pays you ********* money monthly in exchange for getting ****** in the face by dogshit service @Rogers. fix this **** or lose a customer.

• 
  Michael Mahoney (@MikeTheNavyGuy1) reported 33 minutes ago

  @gmacofglebe @RogersHelps Mine went down an hour ago for 15 minutes then the network came back. Rogers in Nova Scotia.

• 
  Kevin Wright (@KevinADWright) reported 33 minutes ago

  @RogersHelps @tobi My iPhone Air was unable to tether, I tried all the normal troubleshooting steps. Then I confirmed it was a Rogers issue by going near the border and tethering on the US networks just fine. What fixed Rogers for me was setting apn: mobile.apn

• 
  Jacob Legein, CPA (@PeachFinancial) reported 36 minutes ago

  @RogersHelps I’m not even a Roger’s customer when I call I need a phone number for my account - the link you gave me does not have any option for what I need

• 
  Andrew d. (@Werdnah) reported 40 minutes ago

  So @Rogers @RogersHelps, With us experiencing a lot of home internet issues & after being told your tech support is open until 22:00 local time when I call in well before that time your automated system ends the call because you guys aren’t willing to handle customer issues ?

• 
  Andrea (@ademers) reported 41 minutes ago

  @tobi @Rogers This appears to be the best place to get support. I know someone who was on hold for about 2 hrs the other day. Apparently this is normal.

• 
  💖✨Wendy✨💖 (@napruneat) reported 43 minutes ago

  @RogersHelps Hi, the picture was going the same as Todd's screenshot was as I was watching the Montreal game last night, hopefully it will be resolved by the Saturday night hockey game. I went on X to see if anyone else was having the same issues.

• 
  iVu (@WhoCntrl) reported 43 minutes ago

  @RogersHelps System was giving some kind of error of declined identification. She called the customer service of store may be or not sure where but they told her to email some department and then she asked me to come back later without any specifics when

• 
  Matheson Steplock (@MathesonStep) reported 44 minutes ago

  @tobi @Rogers Have you had the issue on 26.5?

• 
  Steve Bergeron (@CBR900) reported 46 minutes ago

  @RogersHelps Yes, I have to reboot the modem at least once a day to resolve the cable box issue. Everything else on Wifi in the house works except the Roger’s TV issues.

• 
  SMB🇨🇦 (@boomrs) reported 48 minutes ago

  @RogersHelps Not working and not helpful!! There is a glitch and no one at Rogers can help!!

• 
  Les Williams (@leswilliams2) reported 49 minutes ago

  @RogersHelps I’ve been here a month & had no problem until less than a week ago.

• 
  🇨🇦 Kent (@kentmaurstad) reported 52 minutes ago

  @RogersHelps You guys are abhorrent. Never dealing with you guys again.

• 
  Scammer Defence (@ScammerDefence) reported 53 minutes ago

  @andrewinereview @Rogers @rcmpgrcpolice STIR/SHAKEN does not catch these because the calls come in over offshore VoIP that bypasses Canadian carrier attestation. A DNS blocker on the home router catches the follow-up step: when the caller texts a link to a fake Service Canada page, the page refuses to load.

• 
  ✡Lauren Jacobs✡ (@laurenrjacobs) reported 55 minutes ago

  @RogersHelps I don't have the device because customer care can't seem to help or understand what I want.

• 
  telasalfonso (@tuputocreador) reported 59 minutes ago

  @RogersHelps Nothing happened, I didn't get my problem solved I lost my patience.

• 
  Wayne Timbers (@Wtimbers) reported 1 hour ago

  @RogersHelps @mondoggg Everything is down in Ottawa right now it seems

• 
  Andrew (@big_dog87) reported 1 hour ago

  @TPS_32Planner @Rogers Why are you paying that much for Rogers? That's literally more than 2x what I pay for their 2Gbps service

• 
  CircularLogic (@CircularLogic89) reported 1 hour ago

  @laurenrjacobs @RogersHelps While a regular mobile SIM might work in a Wireless Home Phone device, that would still be using its original mobile plan. If you wished the WHP service, you would need a new SIM dedicated for that service. It isn't possible to change the SIM's service type.

• 
  Max Adams (@MasTaherazar) reported 1 hour ago

  @Rogers hanging up on clients and jacking up fees. This shaw merger has ruined what was good about shaw and brought everything that was terrible about rogers to the west coast.