Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Fort St. John, Edmonton, Vaughan, Surrey, Barrhaven, Waterloo, Brampton, Oakville, Markham, Woodbridge, Hamilton, Ottawa, Vancouver and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Wi-fi | |
| Fort St. John |
TV | |
| Edmonton |
Internet | |
| Vaughan |
||
| Surrey |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Nestor Alejandro
(@na1208) reported
from
Toronto, Ontario
Not internet service for the whole afternoon/ evening @RogersHelps
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James Marshall
(@fpomarshall) reported
from
Saugeen Shores, Ontario
Surprise @ChiefBillHunter @RogersHelps always willing to be there when you finally pull the trigger to change companies. #TooLate I've also tried instore to upgrade my phone and met the same results. Glad you finally got the service you needed.
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Nestor Alejandro
(@na1208) reported
from
Toronto, Ontario
@RogersHelps not internet since 4 pm , solution ASAP
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Daniel Sinclair
(@dsincla) reported
from
Toronto, Ontario
@RogersHelps hello, it appears the internet is down in our area
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Amanda Mac Naughtan
(@ANaughtan) reported
from
Toronto, Ontario
@RogersHelps ignite is sketchy again...guildwood area of toronto. Your map says no issues. Ongoing here, always lines strung thru trees instead of underground where they belong! Get your act together guys, we all pay way too freaking much for this crap to happen on a daily basis.
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Cara McCutcheon
(@McCutcheon_C) reported
from
Toronto, Ontario
@rogershelps I just heard the most bizarre story about @Rogers refusing to add an @Apple watch for an existing customer because your mailroom lost a @BlackBerry return in 2006. They are cancelling their service (cable/internet/family of 5 cell phones)tomorrow if you can’t fix it.
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Nunya Biznez
(@GwapogiTalaga) reported
from
Toronto, Ontario
@jacklynthinks @RogersHelps @FreedomMobile @Rogers Wrong, Skippy. You said they RUN on the same network, not that their owned by those telcos. PC Mobile runs off Bell's network but is owned by Loaws. Petro Canada has service but its run off Rogers. Their own company tho.
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Jeffrey Breau
(@JeffBreau) reported
from
Shediac, New Brunswick/Nouveau-Brunswick
@RogersHelps our ignite service seems to have stopped working please help !!
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Jeff Hampshire
(@xcskiman) reported
from
Winnipeg, Manitoba
Hey @RogersHelps I’m currently in a Rogers store and your supervisor at you head office has hung up on me and the store employee a few times now ... we are trying to resolve issues can you help.
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bastien koert
(@bastienkoert) reported
from
Pickering Village, Ontario
@RogersHelps what terrible customer service. I called to do a hardware upgrade and the first guy steers to me to a decent phone for $0 for my 4 plans. 3rd person take $0 and makes it $550 plus activation.
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December 30th👑 ♡
(@Jazzymariexo) reported
from
Bracebridge, Ontario
I just had the worst experience with @Rogers if I wasn’t before I’m definitely going with a new provider now
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Murless
(@Murless) reported
from
Mississauga, Ontario
@RogersHelps your service person no showed today in your 2 hiur window. The only knock on the door I heard was from Bell. Thanks for wasting our afternoon. #nocall
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next Trevor’s Pad Sunday Dec 22 at yukyuks Ottawa
(@TrevorWThompson) reported
from
Ottawa, Ontario
Hey longtime @Rogers customers is it normal for your internet/cable to go down once a month
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Andy Pelipiak🇨🇦
(@apelipiak) reported
from
London, Ontario
@RogersHelps Yes, I’ve tried that, to no avail. I’ve also tried restarting the network, also with no success
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Vasily Podgoalzin
(@Rparmarr89) reported
from
Vancouver, British Columbia
@MonikaGul @NEWS1130 @canantifraud True story. Happened to me last month as well as I thought the text was spam. Got into my PayPal account as well. Luckily @AskPayPal and @Rogers rectified the issue within a couple hours and got my phone number back.
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The International Chromeowners Association
(@12volttribe) reported
from
Hope, British Columbia
@CBC Reliable cell service, anywhere! @Rogers @Bell @TELUS
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paigemac8 🇨🇦🎼
(@Paige9097) reported
from
Calgary, Alberta
@RogersHelps is probably the absolute WORST website to ever have to deal with for customer support since “Anna” is their live agent and don’t bother calling it takes well over 30 minutes on hold. **** you #rogers can’t ask customers to contact you and then have no contact info!
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micki romeo
(@MickiRomeo) reported
from
Toronto, Ontario
@RogersHelps so tried of paying more and more for terrible service
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jmilly
(@jaymeemilli) reported
from
Toronto, Ontario
@Rogers is letting me down AGAIN says I’m fully connected to WiFi however simple videos won’t load.... their website won’t even load. Bell is looking fantastic right now tbh. Over this company and their lousy WiFi
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Amanda Mac Naughtan
(@ANaughtan) reported
from
Toronto, Ontario
@RogersHelps ignite tv not working. Either keeps replaying the same 10 secs or cuts out completely. Restarted modem, unplugged box, still not working. We were told it would be much more reliable than cable, we are extremely disappointed. Been happening for a couple months....
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Sarah Lake-Mitchell
(@lakemitchells) reported
from
Oshawa, Ontario
@RogersHelps I did access it through the website no issue
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Andrew d.
(@Werdnah) reported
from
Edmonton, Alberta
@KurtLeavins ... and this, among other reasons, was why I opted not to feed the @Rogers coffers any further with their glitchy @nhl Live. Their substandard technical & customer support both pre & post purchase only add fuel to the fire. #WasteOfMoney
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Joe LaFortune
(@joe_lafortune) reported
from
Toronto, Ontario
@RogersHelps Trying to access from the app on my phone. No issues earlier today. Now unable to access content for an hour.
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Tanya sampson
(@Tksampson) reported
from
Toronto, Ontario
@RogersHelps No internet in my home and have rebooted the router twice. Help! M3H1K8
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Ross Mobilio
(@Mobilio47) reported
from
Toronto, Ontario
Beware @bell promotions, this is the fifth time coming back with an offer. Down to 210+ taxes, for the first 5 months then back to 220 not even close to @rogers $169.41+taxes or even Bell’s new client offers, this is comical, certainly not customer friendly
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Michel Foucault
(@mikefoucault) reported
from
Toronto, Ontario
@RogersHelps @rogers stop sending your door-to-door sales people to my house at 8pm at night trying to tell me my internet keeps cutting out and to buy yours. Felt bad for the kid because I know he needs the commission, but c’mon these are some sleezy sales tactics. #rogers
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Laskinite: A Shiny Gem ❄🚲🥓🍻🍦
(@Laskinator2) reported
from
Ottawa, Ontario
Hi @Rogers, time to remind your techs out on the road that close-passing a cyclist is illegal and dangerous. Same driver close-passed me twice this evening. Too bad there are no identifying numbers on the truck, I could have told you which one it is. #ottbike #Ottawa
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Nestor Alejandro
(@na1208) reported
from
Toronto, Ontario
@RogersHelps really! Not internet service, what a joke , not internet afternoon + evening yesterday and today morning!!!!!
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Diana 🇨🇦
(@MsDee73) reported
from
Oshawa, Ontario
@RogersHelps Thank you for the quick reply, but that doesn't work. When I select "video input" the menu displays, but the arrows or seiect/ok button don't do anything.
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Michael
(@gruz1n96) reported
from
Toronto, Ontario
Anyone else having issues watching the leafs game with @Rogers honestly this is so annoying. Rogers should just give me tickets to games to prevent me being pissed off about the service.