Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Midland, Montréal, Orillia, Hamilton, Saint-Tite, Surrey, Richmond Hill, Oshawa, Guelph, Calgary, Brampton, Vancouver, Saint-Hyacinthe, and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 6 hours ago |
|
Midland
|
TV | 8 hours ago |
|
Montréal
|
Internet | 9 hours ago |
|
Toronto
|
Internet | 9 hours ago |
|
Toronto
|
Internet | 10 hours ago |
|
Orillia
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Karl Zenith Nieva (@TheKarltopia) reported@RogersHelps In the future??? @TELUS has had this for over a decade I believe. Nice way to lose a customer
-
Dershland Gaming (@DershlandGaming) reported@Martyupnorth @Rogers are the biggest peices of **** Cell providers. I remember back in the day when I had a Sony Ericson when data was charged by the KB. Rogers used to send me advertising txts every day or so, and was charging me data charges for them to send me ads. Soon as I noticed I got more than $120 refunded from being nickled and dimed by their shiester fraud, then cancelled service and never looked back (20 years ago).
-
BrianM (@briangm11) reported@RogersHelps - First time ever, we've been stood up by your technician. Appt window was noon-4pm. No phone call either. What next? Suppose I need to spend another hour or so calling your "support" line. Ironic the only call received today was from Bell Marketing.
-
Kaykay (@kskytte) reported@RogersHelps Good morning! Yes I have, a week or two ago. The person reset our modem on your end and said that should help. It did for a bit but I’m back to unplugging my modem to get things to work.
-
Jesse Connell (@Conman_09) reported@RogersHelps is there an outage in Winnipeg? The website is sending me in circles
-
Faisal (@faisal_) reportedRogers is down again for the 20th time in the last 3 months. What is going on with them? @Rogers get your act together. Around 1 hour wait on customer support lines. You sure you want to let 50% staff go?
-
Anna Bana (@anzalene91635) reported@RogersHelps is anyone else having trouble with mobile internet? Currently 24hrs without internet on my phone. Customer support said they will escalate the issue but no help as yet.
-
🇨🇦 Peter 🇨🇦 (@peter101s) reported@thenameisdlo @Rogers It’s gone downhill because Roger’s laid off most of its customer service staff last year and contacted out to jeets who don’t know what they are doing from a 3rd world country.
-
🇨🇦 Peter 🇨🇦 (@peter101s) reported@SLICKBLOWFISH @Rogers Ever since Roger’s laid off most their Canadian customer service and contracted out to 3rd world countries their customer service is horrible. I cancelled all my services after being a loyal 48year customer. For whatever reason they most recently say I owe over $3000 on fees and
-
Mikeymike🇨🇦🇯🇲 (@mikeymikems3) reportedSecond month back with @Rogers and I'm already regretting it. Why have I been on hold twice for over 20 mins and can't speak to ANYONE??? So tempted to cancel my contract already.
-
Nosrep Ekafa (@nosrepekafa) reported@Rogers why do you guys suck so bad?! Hours wasted on your customer service today just to be put on hold for the 10th time. Absolutely brutal! I’m a new client and already wanna cancel.
-
Procrumpets03 (@Procrumpets031) reported@VTuberASMRFan @Rogers sign her, so we never have to watch Lennyn Sosa take an AB again
-
Jeff Molnar (@jeffmolnar) reportedGoing on 3 hours without internet or cable and @Rogers still says the outage is being assessed. Might be time to finally make the switch to Bell.
-
Konstantin Mingoulin (@KMingoulin) reported@Rogers I accidentally exposed some rogers cables on my property in mississauga. Im not rogers customer and because of that it seems impossible to contact customer support and you chat bot is useless. How can I contact Rogers?
-
King Jr (@JrOsoarrogant) reportedDamn wtf @Rogers whats up with ya’ll network I ain’t got no data since yesterday
-
Ryan (@metalmex21) reported@RogersHelps having tons of issues with the Jays Winning Innings. I have been a customer for 30 years. This is frustrating.
-
Free & Fair (@CanadaMate) reported@Rogers what a disappointing experienced conversation with your top rep today. Never have i thought Roger's CS support level has gone to so low quality now What a terrible start of the day speaking to someone from Rogers
-
Dodie (@michifme) reported@RogersHelps 1st never was asked about being former shaw customer and now even your app won't load. Been kicked out of support chat too. Now just give me a link or phone number to get someone here to bring new equipment or someone to call not chat with
-
HighHorse (@FringyFarm) reported@Bratt_world @Rogers Fido continued to withdraw money for 7 months after the account was closed from my 86 year old dad until I discovered it while he was in the hospital. Still can't reach them for resolution @FidoSolutions
-
Sanka Jayasundera (@Zenblime) reported@RogersHelps Its a 44mm samsung watch8. Im on a call with tech support now and they telling me to go to the store which I already did and they told me to talk to tech support so you guys have no idea what you doing and giving me the run around and wasting my time
-
Gio (@giovexpo) reported@RogersHelps Ok You Convinced Me Before I Cancel My Service. I will Call Them
-
Paul Butchard (@Bouch87) reported@RogersHelps @BradenScheck Can you assist my 75 year old mom who has been out of internet and tv for days!! No help from anyone @Rogers. Please send a dm so we can get this resolved ASAP!
-
Storm Silvawalker 🇨🇦 (@StormSilvawalk1) reported@RogersHelps Well, I tried again. I've been watching for the network operator but the option is never there. Both myself and my partner have the service and bought a plan with it specifically and are pretty disappointed.
-
Niners Fan (@shawnmacmillan7) reported@RogersHelps @mikeymikems3 Lately? Every single time I need to talk to someone at @RogersHelps it's terribly long. This is not a recent issue it's an ongoing one.
-
Sanka Jayasundera (@Zenblime) reported@Rogers rogers tech support is the absolute worst!!! After waiting two days for 6 hours each with two ppl left to go they cut me off!! This company should be broken up get rid of their monopoly. Its cos of this they toss around
-
Noah sans Ark (@lunchbox_23) reported@RogersHelps It’s intermittent. I spent over an hour waiting for tech support for them to say “welp, looks good on our end!”
-
Tom Canadien (@tom_canadien) reported@Sportsnet @rogers All the lemmings in Southern Ontario will put up with this crap.
-
BWalker (@Bwalker9313) reported@RogersHelps any outages in Calgary right now? My modem has a solid red light. Internets not working
-
SLICK.skr🐡 (@SLICKBLOWFISH) reported@RogersHelps Go **** yourself scammer I’m gonna get you fined
-
Officially HarjjiB (@HarjjiB) reported@RogersHelps I did, and they sided with merchants TOS ( terms of service) and said I don’t have a dispute as the merchant doesn’t offer refunds.. if the merchant offered refunds then why was I disputing the charge