Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 18: Problems at Rogers
Rogers is having issues since 02:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Edmonton, Calgary, Vancouver, Montréal, Guelph, Cranbrook, London, Mississauga, Maple Ridge, Oshawa, St. John's, St. Albert, Kitchener, and Halifax.
| City | Problem Type | Report Time |
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Internet | 58 minutes ago |
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Internet | 1 hour ago |
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Internet | 1 hour ago |
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Internet | 1 hour ago |
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Internet | 1 hour ago |
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Internet | 1 hour ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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susan🌴🇨🇦🇬🇧 (@feb0219) reported@RogersHelps Good morning, I am still trying to get through to arrange a move. I called right at 9am this morning. After on hold for 2 hours and 11 minutes, they told me to hang up and try again!! How is it possible I could not have my call answered when calling at 9am???
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Cam McMillan (@cammy_mac) reported@RogersHelps @HandlerLoveryes Hey @RogersHelps can I just plant my tweet for next year that you start working on this now, so we don’t have the same issue for 3 years in a row?
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susan🌴🇨🇦🇬🇧 (@feb0219) reported@RogersHelps I jus know if tried again, this time I pushed the number to cancel my service!!! Low and behold, my call was answered immediately!!! I was able to talk to a very nice CSR, who was able to take care of my moving services request. It seems the moving option is not a high priority
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Korona Brophy (@KoronaB5899) reported@RogersHelps It’s useless to call. No one has an answer Ridiculous service
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It's D Sedins - #22 Forever (@dljjohnson) reportedSo, why did my @Rogers bill just go up I've been on a good plan for 2 years Now I'm getting charged more for shotty service Is it time I change my provider...
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AyMORGAN (@ay_adeyemi1212) reported@RogersHelps I need to speak with Customer service. I was on waiting for 2 hours on different days. It is exhausting
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Rick Young (@YoungerGolf) reportedDear @Rogers, Your Ignite service has dropped five times today already. How many more re-starts am I going to have to put up with?? And why am I paying for this??
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J.C. (@jcgamache2001) reported@RogersHelps 1hr 40min, this is not normal. Terrible customer service.
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jim shogren (@JimShogren) reported@patersonjeff @JayJanower @Rogers The really sad part is when you do get through you are guaranteed to talk to a foreigner. The other day I got a Moroccan in Regina! WTF Canadian companies should hire some white English speaking workers.
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Jo-Jo 🇨🇦 (@JoJo1135) reported@RogersHelps The Rogers Xfinity boxes are JUNK! Even the service tech said they aren't reliable. There was a service disruption yesterday. No shows recorded. While trying to watch a program, a network error appeared. Sound kept cutting out. Rebooted but this is terrible service.
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fozzy222 (@sammyfoster12) reported@leaningcowboy @RogersHelps Same issue. What is the point of the golf channel if it never plays any majors..
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PR PRO (@pwpromkg) reportedDEAR @Rogers FIX YOUR F*CKEN APP!!! Worst app I've ever used! Why can I not turn off the data from the app anymore that's a stupid change you ever made??!! 🤬🤬
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Leonardo Ronca 🇮🇹🇨🇦🇭🇷 (@RoncaLeonardo) reported@RogersHelps I'm trying to set up my Rogers account. Won't let me do it online and every time I call it says your busy and you hang up. I'm seriously getting pissed and I'm two steps away from cancelling everything
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Brad Morrison (@morrisonbrad73) reported@Rogers @shaw Put the damn Open Championship on in BC. This is completely unacceptable.
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Curtis Tomiuk (@TomiukCurtis) reportedOn the phone with @Rogers for over 30 minutes trying to figure out wtf the British open isn’t on my tv. What an absolute screw up ONCE AGAIN! Can the @CRTCeng help us out with this bullshit?
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John Tucci (@john_tucci) reported@RogersHelps How long should I stay on hold for? I’m at 1.75 hours now. Just help me please.
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Leonardo Ronca 🇮🇹🇨🇦🇭🇷 (@RoncaLeonardo) reportedWow.... I've barely had you for a week and @Rogers your customer service already blows
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Fuad A. (@BusinessMayne) reported@Rogers Internet has to be the absolute worst. Definitely cancelling this ASAP
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Random2152 (@random2152) reported@RogersHelps Are you sure, because at the 2 hour 11 min mark your robot just said to call back another time and hung up on me! This is not acceptable. I have a billing issue that beeds to get fixed
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Fire Chayka (@FireDubas4) reported@TomiukCurtis @RogersHelps Exact same **** happened last year @RogersHelps is USELESS
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J.C. (@jcgamache2001) reported@RogersHelps Now 1hr and 17min, was calling to activate a new Line, but now I'm waiting to cancel this other line.
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chad rasa (@cv570957) reported@LoveMy7Wood @Rogers Even when I was with Rogers I never used their email address except of course if I had to send an email to them. Created a Gmail address with my real name a long time ago and use this as my legit email. Also have 4 others aliases emails that I use for different purposes.
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Curtis Tomiuk (@TomiukCurtis) reported@golfismental @Rogers I’m on hold now and they have no idea wtf is going on. I don’t even think they understand what I’m trying to tell them.
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Parth Barot (@Parth38622421) reportedRogers falsely flagged me for a business account I never opened, threatened suspension, and even closed my fraud report as “not fraud”. Weeks later they admitted it was their own system error. @Rogers fix this and compensate for the stress caused.
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Fuad A. (@BusinessMayne) reported@RogersHelps I lost internet access because of a pending work order. They couldn't cancel the work order to troubleshoot my service loss (service address needs to be updated). I was told it will expire by Monday or Tuesday. Horrible process. DM me if you want exact details and can help...
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Medeiros M (@Medeiro34452245) reported@RogersHelps I am sure I am not the only rogers customer that has this problem
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Irene-Irka😺🇺🇦🇨🇦 (@Irene_NoKillTO) reported@canmericanized @Rogers @CRTCeng It's too bad that Rogers went from the best customer service to the absolute worst so quickly. I am usually very tolerant, but I blasted the lack of service on the survey I received. Rogers do better!
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Mukhtar Mahfooz (@mukhtarmahfoozt) reportedHey @Rogers Mr Kareem at technical support can we reach someone on a landline in Pakistan from your network? You muted the conversation?
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Jodi Lanzarotta 🥅🏒 (@JL8282) reported@REWoman That’s just wrong!! We now have to take a day off work to call Roger’s due to their lack of customer service. Completely unexceptionable! Do better @Rogers
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AM.I.Suszko 🇺🇦 (@ASuszko) reported@RogersHelps This seems like a choice to not support. It's available with all the US carriers. Very disappointing.