Rogers Outage Report
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (57%)
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TV (14%)
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Wi-fi (12%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Fonthill, Brantford, Richmond Hill, London, Red Deer, Calgary, Collingwood, Fredericton, Ottawa, Whitby, Guelph, Stoney Creek, King City and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
TV | |
| Fonthill |
Phone | |
| Brantford |
TV | |
| Toronto |
Internet | |
| Richmond Hill |
TV | |
| London |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Marc MacDonald
(@PHDMAC) reported
@RogersHelps how long for this "congestion" issue to be resolved on internet in Ajax? Pretty much can't do anything. No tv, no work. Just look at the rain out the window. It has been since noon
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brad buchanan
(@brad_71) reported
@RogersHelps is there a internet outage in Brantford Ontario?
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2 Sweet Brew
(@BrewpacShakur) reported
Anyone having issues with their TV, phone or internet who is with @Rogers??
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gBelle
(@GM0408) reported
@RogersHelps @Rogers Over 40 minutes on hold, got to speak to someone only to have the system frozen so that she couldn’t hear me. I could hear her. Left me hanging while she arranged her break, went on break, then I hung up with no resolution to my concern.
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JayTex
(@jaytex16) reported
@RogersHelps is there service interruption in St Thomas ON area?? getting terrible speeds and packet loss.
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Angela Naccarato
(@notsix) reported
@RogersHelps I replied back. However internet is on and off because of the exception service. Perhaps it will take a while to reach you. Carrier pigeon perhaps ????
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ska83_
(@ska834) reported
Pay cable bill on time, still get zero channels. Where’s my reimbursement? Compensation? What do I get for paying for a cable service that doesn’t work? #dobetter #rogersfail #rogers @RogersHelps @Rogers @CTVToronto
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...🎤David Gilbert🎤
(@DavidGilbertVO) reported
@RogersHelps is there a service outtage in my area? L3T?
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JustWatchMe
(@JustWatchMe14) reported
@dmrider Canadians are told stay at home to help crush COVID. EXCEPT these selfish, entitled wealthy ASSHATS who believe rules DON'T apply to them. COVID is raging in ON, people are dying, doctors, nurses, educators & kids on the brink but Suzanne & Ed @Rogers just HAD to get away??!!
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Maytal Kowalski (she/her) ✡️🇮🇱🇨🇦
(@MaytalKowalski) reported
@RogersHelps Well maybe go ahead and do that, it's a damn pandemic I don't have a spare $257 lying around
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chelsea clark
(@_chel5) reported
2/2: In other news, I have been dealing w/ frustrating customer service experiences w/@bell_support 📞 for the last 3 months. 😭 It was enough that I changed providers & went over to @rogers. I loved Bell’s services but there is a really low chance I’ll be a customer again. 👎🏽😔
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ska83_
(@ska834) reported
You should be able to watch tv, still have recordings, and change your channel. Shouldn’t have to choose in order to watch your cable! Why does the same problem happen over 2 yrs now? Get a box or book a technician. EVERYTIME? Find the root of the problem! @RogersHelps @Rogers
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harvey Saunders
(@hms1900) reported
@RogersHelps Worst customer service in the world
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Jeff Jones
(@bygrace) reported
@David_Moscrop I can’t believe a single photo managed to outdo years of poor service and price gouging at Bell… @EdwardSRogers @Rogers
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kent.
(@kenttouchthis11) reported
@RogersHelps FIX YOUR INTERNET PLEASE! TY <3
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Tom Snow
(@thomassantoro) reported
Hey @RogersHelps is there an outage in L6A? Ignite Internet and TV have gone down twice in the last half hour.
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Jack McGurn
(@mcgurn45) reported
@JustinTrudeau Mine hasn’t dropped one red cent. As a matter of fact, it went up in 2019 by 30%. @rogers sucks.
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JohnCameron
(@JohnBGoode1960) reported
@RogersHelps Hard to contact you with no internet available. Using iPhone personal hotspot. Completely useless support.
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ska83_
(@ska834) reported
Which other telecommunications company will give you the same problem 20 times with the cable, 3 cable boxes to try, 8 remotes, and three technicians, AND STILL not get to the root or solve the cable problem? @RogersHelps @Rogers Where’s the reimbursement for all this? #crap
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Gabriela Calandro
(@gabycalandro) reported
@RogersBiz is full of incompetence. Failing to provide proper service to customers.
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Richard Diamond
(@RichardRDiamond) reported
@cristina_CP24 @JeeYunTV If she’s that clueless she’s an idiot. I’m embarrassed to be a @RogersBiz shareholder
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Isaac Gould
(@IGG44) reported
@RogersHelps queen and woodbine in Toronto, kids are trying to do school work and the Internet has been out all afternoon. Please help
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will novosedlik
(@novosedlik) reported
@tsc_sjt @blogTO @Rogers you are right. I tend to limit my critique of Rogers to its role a mobile and internet provider. As someone who tried to launch a competitive mobile op in Canada some years ago, and as a former Rogers customer, I know first hand how painful the Rogers CX can be.
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Manny Sforza
(@MannySforza) reported
@RogersHelps are you kidding me? Wifi problems for weeks. Senior tech attended home last Saturday. Hours and hours on hold. Ignite loaner modem was trash...reconnected old modem this afternoon, now my home security is not working!!!! No problem with your direct billing system!!
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Tara
(@Tara50321853) reported
@RogersHelps May 4th. Having internet issues. Is the server down ?? Please respond ASAP as your customer service people don't know anything on the phone or chat. My mom's and my internet is super low speeds. Can't do anything
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Lori
(@brightskies99) reported
@RogersHelps When will service be restored in Kitchener? Been down for hours? Was told by your agent it wouldn’t be long. That was over an hour ago.
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Todd
(@ToddFletcher76) reported
@Rogers anybody working tech support? Holding forever. I had a bad feeling about this change…
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Adam Cote
(@ToeInTheCrease) reported
So all day Monday. Nothing. Getting prepared to go back to work on Tuesday I called again Mon eve and was told the tool @TekSavvyCSR uses to issue tickets to @RogersHelps had been down since 7:30 that morning. Wouldn't that have been nice to know when I called at 8:30 5/x
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Tony ****
(@TonyWan06554754) reported
@RogersHelps There is an outage at riverside south of Ottawa, when could you restore the service?
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Todd
(@ToddFletcher76) reported
@Rogers I’m still waiting…..56 mins… poor service