Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Calgary, Toronto, Cambridge, Langley, Scarborough, Montréal, Oshawa, Guelph, Brampton, Perth South, Mississauga, Markham, Vancouver, Newmarket, and Clarington.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Internet | 18 minutes ago |
|
Toronto
|
Wi-fi | 5 hours ago |
|
Cambridge
|
Internet | 6 hours ago |
|
Langley
|
Wi-fi | 8 hours ago |
|
Scarborough
|
TV | 8 hours ago |
|
Toronto
|
Internet | 8 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Hassaan Siddiq (@Hasaan0060) reported@Rogers @RogersHelps Our home internet in Port Credit, Mississauga is completely dead — no loading, no surfing on any device. After 40+ min wait, your agent says “it’s working on our end, not our problem.” What kind of customer service is this? Absolutely pathetic support!
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Dave Kwan (@davekwan7) reported@Rogers Infuriating experience today. Firstly your payment system has issues. Your agent tried to pin this on my side and told me to contact my bank and credit card providers. No issues from that end whatsoever. Tried to contact Rogers once more but chat continuously ends.
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Shami (@shami_rajaram) reported@Rogers It’s been a whole month since i upgraded my internet and a whole week since i followed up with customer service waiting for my new modem, when can i expect this ?? i’ve been paying for an upgrade with no benefits this is ridiculous
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🇨🇦Sharon Ledwell#ElbowsUp (@bluetsauvage) reported@RogersHelps Hubby and I are on the same plan, same wi-fi, different iPhone models. His wi-fi assisted calling works, but mine recently stopped functioning. I got dropped from on-line help yesterday (after 2 hrs waiting, I was 4th in the queue). Been on hold for 1:15min.
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Gio (@giovexpo) reported@RogersHelps @AvisekhDas9 I Am Fed Up With The Rogers Us. Your Customer Service Us Not The Best If You Cannot Supply The Service Please Refund My Money
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Tony Teresi (@TonyTeresi) reportedWHAT IS @Rogers DOING?!?!?! CONSTANT OUTAGES AND INCONSISTENT SERVICE ALL YEAR! ALL YEAR!!!!! AND CANNOT REACH CUSTOMER SUPPORT?!?!?! COME ON!!!! GET IT TOGETHER!!!!
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🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported@RogersHelps Nope. Sorry but I want nothing to do with a tool that is going to give me more runaround and being bounced around more that I have been over several hours. I have a service appointment but they made a mistake and keyed in June 3rd instead of June 2.
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MACK A (@mack1971) reported@RogersHelps Your agents ? You mean there’s more than one, it sure doesn’t look like it . Service on my cell phone sucks , called about the same issue a couple of months back and was told issue was solved as the reset network settings , same BS is happening again… give me some guidance YC
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staz (@zzleepyguy) reported@rogershelps My internet keeps lagging during my video game, is there an outage or somethin im in the toronto area
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MustangShow (@MustangShow) reported@RogersHelps You're not Sorry, as if you were sorry, you'd fix it. As of today's date, the functionality of your website is still broken. #Rogers Sucks
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Mahmud Abdulla (@CanImmConsult) reported@Rogers Hello. Has your tv and internet system in Richmond Hill, ON crashed? No service
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Yasin Nizami (@ynizami7) reported@Rogers your consumer line support sucks! The agents of have no sense of customer service 🤦🏻
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A Kar (AKK) (@AjumaKar) reported@MapleLeafs @Rogers the best thing this organization can do id to shut down all the sports radios.too many clowns
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Dodie (@michifme) reported@RogersHelps 1st never was asked about being former shaw customer and now even your app won't load. Been kicked out of support chat too. Now just give me a link or phone number to get someone here to bring new equipment or someone to call not chat with
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Cross Fire (@BellaKissBanuta) reported@RogersHelps I noticed that you keep saying sorry to customers for not honouring your services. It doesn't make any sense because a customer cannot say sorry for not paying your bills, even if the quality of services is poor. Unfortunately, there is no incentive for that.
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Expos4ever (@Expos4ever10) reported@FreddyCalipari @Rogers Stupid
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Daisy (@Daisy5955) reported@Rogers Wanted to change my plan for 4 lines and purchase 4 new phones. Have been overpaying the lines for years $300/month +tax with shared 65GB, and was I told I could not benefit from promotions because I am not a new customer.
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Ruby Dee (@Dee74692069Ruby) reported@Rogers = avarice and greed. They've never had any standard, let alone a journalistic standard. Hell, they don't give a **** about journalism. Just give them $ and they're happy.
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chris (@whiteboywork) reported@Rogers anytime yall wanna fix the internet ... upgraded and it's even worse than before
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crzy_canuck (@the_crzy_canuck) reported@Rogers your Tech Support wait times are absolutely ridiculous. Already 1.5 hours on hold with no end in site. How is this okay in today’s world? Do better. Hire more people. Stay open longer. You run the bloody country for mobile service. FIX.
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B R R | Between Reason and Rage (@ReasonAndRage) reportedHave been on hold with @Rogers for over an hour. This is for a business account. Not even an option for a call back, like Telus offers. As with everything else, prices increase, mistakes are rampant, and service gets worse and worse. Really not impressed.
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Adam Pankratz (@adamjpankratz) reported@Rogers your Xfinity app doesn’t work and your service since you took over Shaw is brutal. It the embodiment of why competition is needed in this country. Awful.
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Hania ☘️✨ (@_Hania_00) reported@PierrePoilievre Or Poor @Rogers cant touch it " WHO HASE THE INFRASTRUCTURE ONLY CAN PLAY IN THIS INTERNATIONAL Sector of Buisness
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Alexis Gee (@lexomatic) reported@RogersHelps The internet got fixed Tuesday afternoon. Monday I got notice that the issue I had reported was closed as resolved, 2 days after it was closed & not resolved. Today (Wednesday) I got notice that it apparently has been fixed because techs couldn't find the cause. Not impressed.
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Jthreads🇨🇦⚾🏈⚽🏒🚨 (@Jthreads00000) reported@copperleaf22 @Expos4ever10 @Rogers Yeah that's fine and I agree. John Schneider's a. ******** but that's not fixing all our problems
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🤍♐️ (@barrosxo) reported@RogersHelps spent 2.5 hours on hold with Accounts Payable team only for someone to finally answer & tell me the department was closed. been trying multiple ways to resolve an issue with my account & haven’t got anywhere someone pls help me get this sorted? This is so frustrating
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Chef Vivek Thakur ( Strategy & Operations ) (@VivekThakur1985) reported@RogersHelps My business Internet not working last 2 hours at langely Bc
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Amit Ranjan (@amitranjan2804) reported@Rogers extremely poor service. Internet down at 16 Cindy Ave Cambridge N3C3J2. Customer care is extremely unhelpful.
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Gio (@giovexpo) reported@RogersHelps Please The System Goes Down 24 Times A Day Weak Signal I Get Better Service From My 5 G Phone I Moved It To All Different Locations Maybe Your Unit sis Defective I Keep Getting Billed But Horrible Service
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Trizent (@Wizalters) reported@RogersHelps Problem is the Rogers team on phone didn't know there was outage even though it apparently was reported hrs earlier. Was suggested I PAY for a tech to come out Sunday AM (in 3 days) even tho I told them 100s have no service it isn't just me. Supervisor refused to listen to logic.