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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 59% Internet (59%)
  • 13% Wi-fi (13%)
  • 11% TV (11%)
  • 8% Phone (8%)
  • 6% Total Blackout (6%)
  • 3% E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Montréal, Edmonton, Newmarket, Vaughan, Ottawa, Kitchener, Kawartha Lakes, Guelph, Creston, Vancouver, Cambridge, Surrey, Calgary, and Mississauga.

CityProblem TypeReport Time
Mississauga E-mail 6 minutes ago
Toronto Internet 1 hour ago
Montréal TV 2 hours ago
Toronto Internet 6 hours ago
Toronto Internet 7 hours ago
Edmonton Internet 9 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • belljoseph
    JB55 (@belljoseph) reported

    @RogersHelps The level of customer service provided by your company @Rogers has been abysmal.

  • DrewXperience
    Drew (@DrewXperience) reported

    @georganneb @Rogers Canada’s telecoms are broken.

  • ChristineETC
    Christine (@ChristineETC) reported

    @RogersHelps @Vishhvfi Can please address any mobile service interruptions? I went to a third party website that showed a spike of service interruptions for Rogers in the past 30 min. I’d go to Rogers website but I won’t load.

  • Kevin1141531
    Kevin F (@Kevin1141531) reported

    @msh_1486 @RogersHelps Absolutely! If you wanna share how the complaint got resolved it would be interesting to know. Good luck.

  • jrwideman
    J.R. Wideman (@jrwideman) reported

    Thinking about leaving that telecom monopoly player @RogersHelps for one of the smaller piggyback joints cause the whole experience is cooked. I'd rather buy my phone out than pay for the nonsensical plans. I've been a loyal customer 20+ years + a prev emp.

  • BC_Bound
    DL - on Bills WR 🚂🚞 next stop, draft one in 1st (@BC_Bound) reported

    @lindsaytaylorl @Rogers Kitchener right now, this is what brought me here Loll guess theres only an outage in my block frig sakes

  • mathien17_
    🇨🇦mathien17_ (@mathien17_) reported

    @Rogers For a company thats worth $25 billion and this is the customer service were getting.

  • CanBull1984
    CanBull (@CanBull1984) reported

    @lamphieryeg @RogersHelps @Rogers Rogers doesn’t help.

  • cakeeater74
    Not Jesperi (@cakeeater74) reported

    @FierySharky @Rogers @Sportsnet He sucks at his job he evaluates goaltenders like it’s still the 90s

  • vkhkugar
    VKH_KUGAR (@vkhkugar) reported

    @FierySharky @Rogers @Sportsnet He never looked comfortable in front of the camera.

  • marcuswaters
    MW (@marcuswaters) reported

    @RogersHelps I refer you to my original post Eric. I simply want to talk to a customer service agent who has some idea of how things work and some internal gravitas to fix customer issues. As a customer of over 10 years this is but a small ask.

  • Yaboynemipt2
    Nemmii (@Yaboynemipt2) reported

    @Rogers you’re so lucky you own most of the lines in my city. Your internet is ******* terrible and I wish I could get my @Bell internet back. Dogshit *** company.

  • MattyGold7
    Matt Goldberg (@MattyGold7) reported

    @KellyHrudey This sucks! @Rogers sucks. I’ve already cancelled my SN+ and they continue to validate that decision.

  • amollymonster
    Molly (@amollymonster) reported

    @Rogers why have I spent a MONTH trying to get a hold of an actual person to talk to about my account? This is ridiculous.. worst customer service I’ve ever experienced.

  • edflynn
    Ed Flynn (@edflynn) reported

    @RealDonBradshaw @BlueJays @Rogers Jesus, Don. Lock down your account.

  • alpdenizdeveci
    Alp Deniz (@alpdenizdeveci) reported

    @RogersHelps My mobile service, calling from Germany about my Canadian account, maybe called 7-8 times waited quite a bit, so I am guessing I will be charged around a hundred euro without being able to talk to anyone

  • tyjac2
    Terry Murphy (@tyjac2) reported

    @RogersHelps when will my internet and tv services be back on they have been off all afternoon Such poor service

  • jrwideman
    J.R. Wideman (@jrwideman) reported

    @RogersHelps I’m gonna cancel.

  • SpitsLeafsFan
    Cam (@SpitsLeafsFan) reported

    Again said it before I will keep saying it **** @Rogers @Sportsnet

  • christysonldn
    Chris Tyson (@christysonldn) reported

    @RogersHelps this is ridiculous....I engaged in a chat to have one of my phone lines cancelled, the chat agent tried to upsell me, No, the line I want to cancel my mother in law can no longer use due to a memory issue, now I am on hold with the cancellation team, do better !

  • nadaliebardo
    Nadalie (@nadaliebardo) reported

    @Rogers why are yall incapable of providing the internet I pay for? Down twice this week.

  • Perisher52
    Andy MacKenzie (@Perisher52) reported

    @Rogers you owe me money but you can’t accept any calls due to call volume and your chat support is also unresponsive, so how do I connect with you?

  • planinshek
    Ryan Planinshek (@planinshek) reported

    @Rogers your automated phone system is awful. My mom was disconnected after waiting on hold for 1.5 hours multiple times trying to report a hacked account. Shoutout to the Coquitlam Centre store for finally fixing it in person today, but your phone support needs serious work.

  • christysonldn
    Chris Tyson (@christysonldn) reported

    @RogersHelps finally got ahold of someone to cancel the ph line I dont need 45 mins later, by todays standards that is not long....unfortunately

  • KarlMagnonMan
    Solid Shatner (@KarlMagnonMan) reported

    @RogersHelps All I want to do is change my address. I’ve been trying to do this since 2021 and your garbage website will NOT let me change it. Your AI said your tech support is 24/7 & every time I request to speak to someone I’m hung up on. This is 100% UNACCEPTABLE.

  • Pereztavarez6
    malachi (@Pereztavarez6) reported

    @RogersHelps @savemilkweed i want to cancel my services

  • MichiganCanuck1
    Nazmo (@MichiganCanuck1) reported

    @DailyHiveVan Sportsnet has really been on a roll with pissing people off this offseason. **** @Rogers **** @Sportsnet

  • johndoe54227482
    john doe (@johndoe54227482) reported

    @RealDonBradshaw @BlueJays @Rogers Um teams from all sports do this when trades happen lol. Who ******** cares ?

  • abdiazizsarinle
    SARINLEY (@abdiazizsarinle) reported

    1/2. @Rogers @RogersHelps My emails have gone unanswered, and your AI agent has not been helpful. Please contact me and resolve this issue as soon as possible.

  • Adams11Colin
    LVNTHEDRM (@Adams11Colin) reported

    @RogersHelps I need to speak to somebody in customer care as I am having issues with my Wi-Fi and I was told to get pods because the ones I have do not work with my modem, but I can’t get through to anybody.