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Rogers

Rogers Outage Report

Why is my Rogers service not working?

Service-wide status: Rogers

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

Rogers signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

  • Service-wide signals
  • Service-wide baseline

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 59% Internet (59%)
  • 12% Wi-fi (12%)
  • 10% TV (10%)
  • 9% Phone (9%)
  • 6% Total Blackout (6%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Thornhill, Matane, Mississauga, Markham, Gatineau, Vancouver, Okotoks, Collingwood, Castlegar, Surrey, Calgary, Ottawa, Cambridge, and Oshawa.

CityProblem TypeReport Time
Toronto E-mail 42 minutes ago
Thornhill Wi-fi 4 hours ago
Toronto Internet 11 hours ago
Toronto Total Blackout 14 hours ago
Matane Wi-fi 14 hours ago
Toronto Internet 18 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • Adam_LPARMY
    Adam (@Adam_LPARMY) reported

    @JayGenXer @Rogers Happened to me yesterday actually lol I was waiting for “customer care “ they really dont care at all

  • westcoastgirl1
    Annie ~ Freedom Enthusiast 🌿 (@westcoastgirl1) reported

    Rogers just called me, I asked them why? They hung up instead ... great customer service you got going on @Rogers -- if you were wanting me to switch this is not the way

  • westcoastgirl1
    Annie ~ Freedom Enthusiast 🌿 (@westcoastgirl1) reported

    @LeftyGoodBuys @Rogers well the scammers sound no different than their workers so we will never know

  • JwalantSoneji
    ज्वलंत (@JwalantSoneji) reported

    @Rogers Hung up the phone at 2hrs wait #terrible

  • OntarioFrugal
    Ontario Frugal Finds (@OntarioFrugal) reported

    @ODSPoor @RogersHelps That is really weird! I got my $20 gift card from Dollarama - no problem.

  • Millergram33
    Richard Miller (@Millergram33) reported

    @RogersHelps The problem is that you don’t offer support anymore, you are NOT the same company anymore

  • getthememo85691
    getthememo (@getthememo85691) reported

    @JayGenXer @Rogers "Your wait time is longer than average" and yet its never less than average.

  • Millergram33
    Richard Miller (@Millergram33) reported

    Customer service is nonexistent at Rogers thanks @Rogers I have been on hold for over 2 hours, just wanted to add services.

  • ODSPoor
    Mitchell Tremblay (@ODSPoor) reported

    @OntarioFrugal @RogersHelps It was lucky mobile right? They said my online debit credit card failed the auto deposit requirements. @LuckyMobileCan didn't help at all..

  • alberstat
    Paul Alberstat (@alberstat) reported

    @Rogers Hey Rogers. Do you consider a customer trying to talk to technical support waiting on hold for more than 45 minutes acceptable especially when it has to do with the poor performance of your network? No one should have to wait for an hour or more to get an issue resolved!

  • mjammer31
    Ed Inburgh (@mjammer31) reported

    @JayGenXer @Rogers They are the absolute worst

  • Godblessedchild
    Andrea JA (@Godblessedchild) reported

    @RogersHelps I am unable to get through to Rogers from last week concerning my new location and it is impacting my ability to work from home. This is quiet unacceptable. I need help ASAP

  • pyeinburnaby
    Grant D (@pyeinburnaby) reported

    @HockeyPatrol **** @Sportsnet and @Rogers

  • BananaKingonX
    Banana King (@BananaKingonX) reported

    @JayGenXer @Rogers Just go straight to the @CCTS_CPRST. Don't even waste time with Rogers' "customer service". You won't believe how fast they accommodate you after you file a complaint.

  • Zuker31
    🇨🇦 Kirby 🇨🇦 (@Zuker31) reported

    Deserved to lose the World Series with this bullshit. Support humans. Typical @Rogers. Sad and pathetic.

  • nancyvictoria
    #NoDigitalID Nancy #NoCBDC (@nancyvictoria) reported

    @JayGenXer @Rogers @Rogers is the worst! 0 customer service 👎 Canadians deserve far better!

  • jmb_photography
    JMB (@jmb_photography) reported

    How does @Rogers thank a person for being a customer of 20+ years? They tell them that in order to upgrade their phone and add it to their contract, they have to pay double the amount for their plan. “Cheaper” plans don’t allow for phone upgrades. Do better, Rogers. Such a joke

  • xx_Dwayne_Mack
    Dwayne Mack (@xx_Dwayne_Mack) reported

    @Rogers you guys should be sued and butt ****** into oblivion for how **** your ******* internet services are you greedy *****

  • mark_burdon
    Mark Burdon (@mark_burdon) reported

    @RogersHelps my spouse was scammed by someone that had her account info, and she was convinced to order a phone and hand it over to a fraudster claiming to represent Rogers. Her existing device was black listed/blocked instead of the stolen device. Can't get help.

  • tyjac2
    Terry Murphy (@tyjac2) reported

    @RogersHelps Now the wifi is down again what is going on

  • dJ_damon_
    DJ Damon (@dJ_damon_) reported

    @evak73 @RogersHelps Yup, @Rogers doesn’t give a **** about their customers

  • HOT7forever
    🥢⟭⟬ Into the ☀️ (@HOT7forever) reported

    I just noticed they increased all my phone lines by $5 so they could invest in providing better service. @Rogers charging ppl more when your service continues to get worse is just ridiculous.

  • awoleworldwide
    wole (@awoleworldwide) reported

    How can a customer be on waiting line for 3 hours waiting for customer service to pick a call?? The so called biggest brand?? This has been going on for too long. @Rogers God will put you through what you are putting me through!!! Very useless service provider

  • clintculture
    Clint (@clintculture) reported

    @RogersHelps Your frontline support team already wasted 5 hours 35 minutes of my day. I have tallied all calls and AI chats and there are such long queues that end with being cut off. It is despicable disrespect for your clients’ time and lives. Your CEO made $15.45 Million last yr. HIRE MORE

  • egepesk
    Ege Peskircioglu (@egepesk) reported

    @RogersHelps Internet down 5+ hours in Toronto, Dupont Area. I’ve now been on hold 1.5 hours and live chat keeps disconnecting. My entire business depends on receiving and transferring large files to clients and I have lost a full workday. need help asap.

  • dougjrempel
    Doug Rempel (@dougjrempel) reported

    @RogersHelps Too late for that… I stayed on hold for over an hour and finally had someone help me! Your company responses are too slow and wait times are too long. There needs to be some drastic changes

  • TheSharonHope
    Sharon (@TheSharonHope) reported

    @Rogers why is your wifi never working? How am I supposed to work from home now?

  • csboucher78
    Carrie Longbottom (@csboucher78) reported

    @RogersHelps This is email from my phone. Works on browsers. All my other emails work. I just can’t send from Shaw says out going server repair. I even reset my password thinking it would help. I do not want to have to delete my account and re add I have a Shaw email - customer & mobile

  • alberstat
    Paul Alberstat (@alberstat) reported

    @RogersHelps I have been on the phone on hold waiting for tech support for 1 hour, 54 minutes before I got a hold of anyone. Am I the only one that finds this outrageous?

  • Farhana27610134
    FARHANA (@Farhana27610134) reported

    @Zeuxis00 @Rogers Good job keep at them. You pay for a service they should charge you according!

Rogers detected incident history

These records describe service-wide increases in reported problems. They do not confirm an outage at every address. Recorded end times describe our detection window, not a provider-confirmed repair.

  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    Detection ended: (13 minutes)
  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    No end recorded. This alone does not establish the current status.

What to do if Rogers is not working

For address-specific information and any available restoration estimate, use Rogers's official outage checker. Check Rogers outages with the provider

Compare your issue with the local reports and map. Note the affected service and when the problem began before contacting Rogers; report your own experience using the report button above.

How to interpret these reports

Direct reports are submitted by visitors. Locations may be estimated from their connection or supplied by the reporter. A low local count does not establish that service is working; the service-wide status and local report totals describe different areas. How our outage detection works

Rogers outage reports by location

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