Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• TV (13%)
• Wi-fi (12%)
• Phone (7%)
• Total Blackout (6%)
• E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Edmonton, Cambridge, Montréal, Mississauga, Ajax, Stirling-Rawdon, Toronto county, Surrey, Burnaby, Acton, Amherst, Vancouver, Calgary, and Minden Hills.

City	Problem Type	Report Time
Toronto	Internet	31 minutes ago
Edmonton	Phone	2 hours ago
Toronto	E-mail	2 hours ago
Toronto	Internet	2 hours ago
Toronto	Internet	2 hours ago
Cambridge	Internet	3 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pink Isntwell (@PinkIsntwell1) reported 2 minutes ago

  @GlobalBC Do not deal with @Rogers for anything. They are scam artists and they are scumbags. And their service sucks.

• 
  Paul Cee (@PeeCee62) reported 5 minutes ago

  @RogersHelps of all days to have the Internet go down. It's Free Agent day and I can't see @FriedgeHNIC

• 
  Bonnie Lee (@stitchlady) reported 5 minutes ago

  I've just been told by @Rogers that their customer care people can't assist me after I was transferred to them by their Tech Support people who I reported a problem to. Customer service does not exist for Rogers' customers. This is disgraceful.

• 
  Pam (@pammcgugan) reported 6 minutes ago

  @Smil3yAngel This sucks @CBCNews @Rogers

• 
  KNLCBD (@KNLCBD) reported 6 minutes ago

  In Canada the most difficult part of any move is the major **** around you get by your internet/phone provider trying to notify them to cancel. Power a 2 min questionnaire. Gas a 2 min questionnaire. Well done squad @Rogers @Bell your what makes Canada great.

• 
  Ubique (@RamEcoD) reported 7 minutes ago

  @RogersHelps your cellular network is down in Gunter Ontario. You make it IMPOSSIBLE to report it. Everyone I’ve asked on the lake has the same problem. Your network tracking page says there are no issues.

• 
  🇨🇦Shapeshifter 🇨🇦🇮🇳 (@generalthemoon) reported 8 minutes ago

  @RogersHelps @Bratt_world Your company needs to be broken up forcefully

• 
  これは何の意味もありません (@TRSbizarro) reported 9 minutes ago

  @RogersHelps how so? If you have automated systems to detect interruptions, would those same systems not tell you exactly where the service interruption originated? if so, how would reports from customers be of anymore help than what your systems are already telling you?

• 
  Radha ☮️ (@lemon_meringues) reported 11 minutes ago

  @Carol_Foote @Rogers @Bell I left too. Terrible service. I had everything with them, including cell phone. Then there was no service for over a day (repairs). Was in a panic because everything was down. Couldn’t get in touch with my daughter in the US.

• 
  Anne Proctor-Counter🇨🇦 (@ayym) reported 14 minutes ago

  @RogersHelps Can you confirm if Roger's has a legit campaign going on, subcontracted to a third party? That would help me to know if this is a scam

• 
  FlamingC4Life (@FlamingC4L1fe) reported 17 minutes ago

  @SportsnetPR What a garbage company @Rogers is.

• 
  Mission Ahlul Bayt (@BandeKhuda) reported 17 minutes ago

  @stitchlady @Rogers Rogers service is so bad now.....its all making money but no service.

• 
  Marisa Allen (@marisaallen123) reported 18 minutes ago

  @RogersHelps @Rogers And so to be clear your service sucks! You say you aim - with nothing tangible to offer!

• 
  ♉️ J a i m e W I L L I A M S🇨🇦 (@SueValley) reported 22 minutes ago

  @RogersHelps @SNCTrader Check your dms I too have been having issues and I could use some help

• 
  Lulu (@lulu5109) reported 25 minutes ago

  @RogersHelps I’ve been transferred between 3 Rogers agents for hours with no resolution. My internet drops multiple times daily, I have to manually reboot the modem 4+ times/day because it won’t reconnect on its own, and it’s affecting my work from home.

• 
  David Austin (@davidaustin) reported 28 minutes ago

  Also @Rogers how are your customer support specialists experiencing longer than usual wait times when you are CLOSED!

• 
  meh (@gongshow922) reported 28 minutes ago

  @AngryPossum69 @Rogers I would love to but I'm never going back to Telus

• 
  joe posteraro (@boombatts) reported 29 minutes ago

  @RogersHelps service is down on beaton way in pickering. Wasn't even bad weather to blame it on

• 
  Kieran W (@WeberK94) reported 33 minutes ago

  .@Rogers is such a dog **** company, what a joke

• 
  Tyler 🌱☕ (@Valomir) reported 35 minutes ago

  @Rogers @Sportsnet I will NEVER pay to watch any sports on any of your platforms. Hockey belongs on CBC you absolute ******* cretins!

• 
  Darrel Norris (@NorrisDarrel) reported 38 minutes ago

  @RogersHelps This page NEVER works for me.

• 
  Marisa Allen (@marisaallen123) reported 38 minutes ago

  @RogersHelps Yes thats been done and makes no difference. Failed on all levels for customer service!

• 
  Russell (@major2571) reported 41 minutes ago

  @RogersHelps @MactelecomN Isn’t technical support your department? even if this is not a technical problem you should follow up internally. This garbage customer service and attitude is why i left rogers over a decade ago and will never be a customer again.

• 
  SaintHavoc🇺🇦 (@LYF38) reported 44 minutes ago

  @RogersHelps @Bratt_world Or even more reason to just find free streams online and not to have to pay for gouged monopoly pricing that delivers a bad product for sake of maximizing profit

• 
  The Satirical Citizen (@jolz256) reported 45 minutes ago

  @Rogers How does one talk to a human customer representative, I have a billing problem I need to urgently discuss with your team unfortunately, all calls are automated to Anna.

• 
  Tammie (@tammie__cross) reported 50 minutes ago

  @Rogers Great to see Rogers cheering on Team Canada. 🇨🇦 It would also be great if loyal customers trying to cancel a line didn’t have to sit on hold for over an hour. Customer service should be as strong as our team. @RogersHelps

• 
  A 19 Year Old On Twit (@YearOldOnTwit) reported 55 minutes ago

  @nhl_review @Rogers Does that include Jays games and other sporting events, like I’m going to the Marlies game tomorrow, does that make me part of the problem?

• 
  Lil Whip (@LILWHIPMUSIC) reported 56 minutes ago

  @Rogers you need to upgrade your upload speed. telus can go up 10GB Up And Down and you can only do 200MB up like you seriously need to make your upload speed faster. i chose rogers because its more reliable than telus.

• 
  Politicalinsider (@canadianinpoli1) reported 57 minutes ago

  @Bratt_world @SportsnetPR @Rogers I hope they die a slow painful death, this is gross.

• 
  Sanjay (@Sbmvv2000) reported 59 minutes ago

  @RogersHelps Hi. I am trying to cancel home security with rogers. I have been on hold for more than an hour. What is going on?