1. Home
  2. Companies
  3. Rogers
Rogers

Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 54% Internet (54%)
  • 15% TV (15%)
  • 14% Wi-fi (14%)
  • 7% Total Blackout (7%)
  • 6% Phone (6%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Vancouver, Toronto, Brampton, London, Oshawa, Mississauga, Calgary, Victoria, Kitchener, Brantford, Surrey, Newmarket, Owen Sound, Montréal, and Edmonton.

CityProblem TypeReport Time
Vancouver Internet 2 hours ago
Toronto Internet 4 hours ago
Brampton Phone 5 hours ago
London Internet 6 hours ago
Oshawa TV 6 hours ago
Mississauga TV 7 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • bobpoh4
    Jordan McIntosh 🇨🇦🇺🇦 (@bobpoh4) reported

    @RogersHelps Is there any timeline update for the internet outage that's affecting the Scarborough, ON area? It's been out since about 7 am this morning.

  • shawnasativa
    shawna (@shawnasativa) reported

    @RogersHelps i waited online for a rep just to be disconnected after 2.5 hours as soon as i got to the front of the line. just send me the link to simply cancel it ONLINE without having to talk to anyone. i know this is possible because i’ve done it before. or did you remove that option??

  • PrashBerry
    PJ (@PrashBerry) reported

    @RogersHelps Is there a problem as to why Rogers is unable to provide uninterrupted service for television? I have been unable to watch The Masters or the Orion landing without experiencing constant blackouts. It is beyond frustrating.

  • Antihero_07
    Jean C Rodas (@Antihero_07) reported

    @RogersHelps I’m working from home and again not service in the beaches area. Worst service ever seriously.

  • JeremyTheJinx
    IdontlikeJello (@JeremyTheJinx) reported

    @RogersHelps Yes they request a fix on your line and you reject them @RogersHelps I'm stuck in the middle younneed to work with @AltimaTel and fix thenlines which are giving me 700 latency

  • Chessongrass1
    Uncle June (@Chessongrass1) reported

    @MapleLeafs @Rogers wtf is this…. Like seriously

  • Jane_Gillon
    Howling at the Moon 🐺 (@Jane_Gillon) reported

    @Rogers I’m glad you understand but that doesn’t really help anything. I will be spending my time avoiding as many “smart” products as possible. There is a big difference between incentives and force. 95% of the people would never turn off the standby feature.

  • Jane_Gillon
    Howling at the Moon 🐺 (@Jane_Gillon) reported

    @Rogers I would think the Accessibility Canada Act would supersede the Energy Efficiency Act. I will be contacting my MP. I will never purchase @Rogers for my own home for sure!

  • JeremyM74626730
    Jeremy M (@JeremyM74626730) reported

    @caldernet @Rogers Have gotten 6 air duct cleaning calls in the past two days. All come from numbers call display shows as having the first six digits as mine. Have just started pressing the screen call button and letting my phone slow them down

  • just_jonny1980
    Jonny Be Good 🫐 (@just_jonny1980) reported

    @RogersHelps No it’s not being corrected calling to cancel today and switch to Bell as well as my neighbours are all doing the same thing

  • _TheCaptaincs
    Wut? (@_TheCaptaincs) reported

    @RogersHelps Trying to get Rogers to match the price your competition offers. Your staff sit in a room full of other support staff with no mic dampening so that you can barely hear them over the chorus of other terrible employees. And they barely speak English. -10/100 experience.

  • starbarry
    Charlotte Clarkson (@starbarry) reported

    @RogersHelps Login works on my computer just not on my phone or the app.

  • leonard_mw
    Matthew Leonard (@leonard_mw) reported

    @BardiaB10 @Rogers Impossible to speak to someone at Roger’s. I am a new customer within the past 24 hours. Trying to resolve an issue so I can link the account to the my Roger’s app. Frustrated on Day 1 @Rogers

  • chevy_GRR
    Chevy the Golden (@chevy_GRR) reported

    @Rogers your online chat is garbage! 4 times I’ve been cut off today with no ability to reconnect! Do better!!!

  • faizvirji
    Faizer (@faizvirji) reported

    @Rogers I was trying to sign in tonight and you literally told me I am not eligible despite spending obscenes amount of money on your service. Is this what you do? Because if so, I am entitled to a very big refund

  • hollie__pollard
    Hollie Pollard (@hollie__pollard) reported

    The minimum wage in Canada is a real joke when you look at each province. It is nowhere near keeping up with livability. So many children live in poverty because of it. I earned minimum wage from @Rogers . Yes, that is what they pay thier customer service workers, and the best you can get is a 10-cent raise.

  • Caro_WiserNow
    Onesiphorus 🟪⬜️🟩 🇬🇧🇨🇦 (@Caro_WiserNow) reported

    @RogersHelps Too late. I'm cancelling. It's been going on for two weeks and the "help" techies tell me they've fixed it. No use for this anymore with my current deal ending in three weeks.

  • sakzaan
    Abbas Naqvi (@sakzaan) reported

    @RogersHelps Its a samsung s26 ultra in black that i ordered which is at the back order with no clarity of receiving it, while im being charged for the service package upgrade for the package! I dont mind changing the color, but I need the phone ASAP! I dont mind picking it up

  • Dr_H_Pimlott
    @drhillarypimlott.bsky.social 🏳️‍⚧️🏳️‍🌈🇺🇦🇬🇱 (@Dr_H_Pimlott) reported

    We deal with an indie 4 internet but they rely on @Rogers cable. When we need help to resolve an (ongoing) issue they contact @Rogers. I call Monday & have to wait 4 Wednesday am but .@Rogers reschedule 4 Weds pm & then reschedule on Wed noon 4 Friday but no-one tells customers.

  • Shreyas87139893
    Shreyas S (@Shreyas87139893) reported

    @RogersHelps Network showing sos for one of my lines. I dont know the reason. Paying for that line and not getting any service.

  • Caro_WiserNow
    Onesiphorus 🟪⬜️🟩 🇬🇧🇨🇦 (@Caro_WiserNow) reported

    This was brilliant - we had tears in our eyes when they made it safely through. Thanks very much to the worst communications company in Canada - @Rogers for forcing me to reboot the box in the middle of it and missing valuable minutes of watching it live.

  • CanadianSwaps
    Swapnil Ghaywat (@CanadianSwaps) reported

    @Rogers such a bad service and worst wait time to get connected with customer service. Specially in Oakville, Ontario area. #Ontario #Oakville #GTA

  • A98698937
    Adam (@A98698937) reported

    @Dr_H_Pimlott @Rogers I have been trying to speak with a human customer service for weeks , after 40 minutes wait I was unable to reach them

  • Dr_H_Pimlott
    @drhillarypimlott.bsky.social 🏳️‍⚧️🏳️‍🌈🇺🇦🇬🇱 (@Dr_H_Pimlott) reported

    I am so sick of the lack of .@Rogers care 4 customers even if they are at one remove. We have mobile phones with @Rogers & we have to change that, too. They are the worst company I've ever dealt with - I even worked for them decades ago. Time to break up these monopolies!!

  • taybbfan
    Tay 💕 (@taybbfan) reported

    @RogersHelps internet down since 7am, it’s now 12am. 17 hours +. No update from Rogers and customer service sucks. People have important stuff to submit & we pay for the service. Don’t need to use 15 gb of data to get those things done. Please give some answers.

  • scarletdiva12
    LA Penn (@scarletdiva12) reported

    @RogersHelps Hi! I recently upgraded my phone online and just transferred the info/activated my SIM but but both phones are now saying "emergency calls only"...can you please help?

  • chevy_GRR
    Chevy the Golden (@chevy_GRR) reported

    @Rogers trying to get billing support via your app. Keeps telling me to sign-in when I’m already signed in. Called the number on my bill, punched a zillion numbers in for it to finally tell me your offices are closed! WTF??? Customer service is atrocious! **** you!

  • Yvrscribe
    Ann (@Yvrscribe) reported

    @RogersHelps my elderly mother's landline doesn't work nor does her TV. Her phone is literally her lifeline. We called and said a technician would come by Tuesday. This is not acceptable. Please help us.

  • mkmaster0003
    MO (@mkmaster0003) reported

    @Rogers @RogersHelps Im very disappointed here with your service my home wifi had been down for 2 days and called for help and still not working a technician came change few wires and said it was a back end problem why am I paying bill if im not getting my service working

  • assadiAlireza
    Alireza Assadi (@assadiAlireza) reported

    @Rogers Waiting 30+ minutes—twice in one day—to reach Rogers Communications support is unacceptable. As you grow, customer service needs to improve.