Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (54%)
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Wi-fi (15%)
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TV (14%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (5%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Calgary, Vancouver, Victoria, Mississauga, Leduc, Barrie, Montréal, Newmarket, Toronto, Vaughan, Whitby, Edmonton, London, York and Vermilion.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
TV | |
| Vancouver |
Internet | |
| Victoria |
Internet | |
| Mississauga |
TV | |
| Leduc |
TV | |
| Barrie |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Scott R Borchert
(@sborch6587) reported
@RogersHelps I'll file a complaint. What does that actually do? Will it get my internet / tv up any faster - NO, is it going to fix the problem - NO, it is going to do anything at all - NO. Bell didn't lose a cable for a second time like Rogers, it's obvious you didn't tell people!!
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N
(@rideauoakville) reported
@RogersHelps So far I have wasted 6 hours of my life waiting for a Rogers service. Going to be moving my cellphone service to Bell. I’m sure they would appreciate $400/month
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Fraydi Kutner
(@efk222) reported
@Rogers oh boy you guys are really bad. Such horrible service I’ve never experienced this before. My business has no phone because of you…
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N
(@rideauoakville) reported
@RogersHelps Your official channels are not working efficiently. I’m on hold again. It has been 2 hours so far today.
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Michel Béchard 🇨🇦🇺🇦🇩🇰🇪🇺
(@mgbechard) reported
@Rogers Since I can’t get any service from you, I will be filing a complaint w/ @CCTS_CPRST . So, @rogers, how can I obtain a reference number for my complaint?
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kmartyn
(@kmartyn5) reported
@major2571 @Starlink @Rogers I think this will expand once Starlink starts putting their V3 satellites up there, which requires starship. Starlink has purchased additional spectrum not currently supported in cell phones, that when implemented on both ends may allow you to get coverage directly from them. I personally absolutely refuse to deal with Rogers for anything for the rest of my life, based on multiple past experiences of abusive support.
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Scott R Borchert
(@sborch6587) reported
@Rogers @Metrolinx WTF!!! WHY DO YOU KEEP CUTTING CABLES YOU DON'T KNOW WHAT THEY ARE. THIS IS NOT THE SECOND TIME YOU'VE CUT THE ROGERS LINE AND I'M WITHOUT INTERNET AND TV!!!! CAN'T YOU BOTH FIGURE OUT WHERE CABLES ARE AND NOT CUT THEM. THIS IS ABSOLUTELY RIDICULOUS!!
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Nikhilesh
(@Nikhilesh00786) reported
@RogersHelps I need the technician today or help to cancel the contract without penalty.
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kmartyn
(@kmartyn5) reported
@major2571 @Starlink @Rogers I went to cancel some of my services with them, and they basically just would not do it. They would just end an online chat, where I had repeatedly asked for services to be canceled and they just would come back with a different offer. On the phone like you say over an hour to get through and then you say you want to cancel some of your services they say they have to pass you through to somebody else and just disconnect you. So then then you have your new provider notify them that you’re moving and they need to cancel. They don’t. After you’ve moved to a new provider, you spend months trying to resolve the bill where they continue to charge you and should not have been. I was canceling for Home Internet and TV because we got direct fiber to the home from a new startup in the area, five times faster for half the price. I was planning to keep them for our cell service, but after all that hassle, I just had to cancel everything. Easier to cancel cell service involving a number port because that makes it automatic in the Rogers system, but they’ll still try and charge you for the following month.
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N
(@rideauoakville) reported
@RogersHelps Looking forward to cancelling every Rogers service as soon as I can. Not going to be abused by them again.
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N
(@rideauoakville) reported
@RogersHelps I’m sure Bell would like to have my cellphone service. Only way to keep carriers honest is to move my business.
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Nikhilesh
(@Nikhilesh00786) reported
@RogersHelps No use of your technical support. So the reason I’ve raised my issue here and with @CCTS_CPRST. Worst service from Roger’s
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Scott R Borchert
(@sborch6587) reported
@RogersHelps Yes, I have called tech support and they say it's being worked on. Next update not for 24 hours!! It's not just me, it's anyone who is on Roger's in the area that uses that cable. Granted, I'm not sure why a backup was not installed after the first time it was cut!!!
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Robert 🇨🇦🇨🇦🇨🇦
(@robert10826) reported
@TELUSsupport @TELUS @Rogers as a long time, 20+ years of loyal service all in, Home line, mobility, internet and security - it's time for a change when you get ZERO from Telus loyalty dept. Ya I'm pissed.
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Slate Jewelry 🇨🇦
(@slatejewelry) reported
@RogersHelps gardener has cut our line and after an hour finally was told to call tech line to get help but agent gave me the wrong phone number. Need help today & this is ridiculous
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Scott R Borchert
(@sborch6587) reported
@RogersHelps THIS IS THE SECOND TIME IN 5 YEARS!!! I'm the one that doesn't have internet or tv again!! I'm the one that pays for service that I don't get! Another 5 days before I have tv or internet again, this is ridiculous!! Why is it that Bell's cables are never cut?
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Nikhilesh
(@Nikhilesh00786) reported
@RogersHelps I’ve raised the ticket on Friday for internet issues. I’ve followed up yesterday but they were not able to schedule the technician sooner. Can I get my services up and running today. It’s been 4 days now without internet. Cannot afford more downtime. Worst internet experience.
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ldbharat nahata
(@iambn) reported
@RogersHelps called your customer service again my credit card was obviously charged with that obnoxious bill and your customer service kept me on waiting and had no idea of the issue if after I have provided them with the complaint ticket number. I am so amazed how pathetic service can be
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Прінсеса Саша CHECK MARK
(@sasa_prinsesa) reported
@Rogers here we go again!! You s er ny me my home phone modem with no easy instructions on how to insert the damn SIM card??? On hold AGAIN for over an hour trying to get help! I DO NOT RECOMMEND ROGERS AT ALL!!
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N
(@rideauoakville) reported
@RogersHelps Just spent 50 minutes on hold. Got a human & was cut off. Asked to speak to a supervisor & was waiting & the call ended. Let’s see if Rogers has the recency to call me back. Pathetic service as usual.
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Scott R Borchert
(@sborch6587) reported
@RogersHelps WTF!!! Another service disruption because someone agaon cut a cable!! Can you please explain why my friends with Bell never have this? Do you not tell anyone where you put cables?!?!? Down at 1030am, midnight is the earliest its expected to be up and running!!!!
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truthseeker
(@troothsicker) reported
@Rogers , are you trying to mimic Canada's health system wait times? Almost 2 hours on hold for tech support???? Ridiculous!
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ldbharat nahata
(@iambn) reported
@RogersHelps @RogersHelps @Rogers i am also checking with my lawyer if I can do something in terms of going legal route for all the stress and frustration this scenario has caused me. Because rogers only want customers money and no service
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NickL
(@nickl007) reported
@RogersHelps Not at 835p on a Sat. It wasnt a language issue, all feeds were thru Omni. Anyways, doesnt matter at this point.
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Nikhilesh
(@Nikhilesh00786) reported
@RogersHelps This is a rip off and I am not getting service since 4 days and rogers expect me to pay for cancellation. @CCTS_CPRST
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Nikhilesh
(@Nikhilesh00786) reported
@RogersHelps I need my services to be restored today or help to cancel the services with contract penalties.
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Matt Simone
(@mrmattsimone) reported
@Rogers Internet is hard down again in Kitchener. Nearly a daily occurrence.
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AB Detective
(@ABDetective) reported
@RogersHelps That’s not happening. I’m not paying over $300 this month when it’s your error. I already paid over the agreed amount last month and you said you’d fixed it! You didn’t fix it and charged me way over again. I deal with companies I can trust not incompetence @cbcErica
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Tracy
(@danytracy) reported
@RogersHelps That’s not working
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Michel Béchard 🇨🇦🇺🇦🇩🇰🇪🇺
(@mgbechard) reported
@Rogers I am trying to speak w/ an agent regarding my bill. There is ZERO way to call someone…no phone # listed anywhere on your website or app. Just a chat robot (Anna). You’re a mobility corporation w/ no phone # to call!!! I’ll be cancelling my service this afternoon.