Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Hamilton, Edmonton, Cambridge, Vaughan, Toronto, Kitchener, Fredericton, Vancouver, Montréal, Surrey, Mississauga, Burlington, Scarborough, Ottawa, and Duncan.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 57 seconds ago |
|
Hamilton
|
TV | 2 hours ago |
|
Edmonton
|
TV | 3 hours ago |
|
Cambridge
|
TV | 3 hours ago |
|
Vaughan
|
Wi-fi | 3 hours ago |
|
Toronto
|
Total Blackout | 3 hours ago |
Full Outage Map
Community Discussion
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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DWhite. (@DWhiteBC) reported@RogersHelps @Rogers internet not working!!!!! What is on now?!?!
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Charles (@sizzdaddy486) reported@Rogers for a company that claims to be the best in country, the constant broadcast issues on a clear day for the baseball game is ridiculous. Be better #overpriced #ridculous
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Irene-Irka😺🇺🇦🇨🇦 (@Irene_NoKillTO) reported@alancross @Rogers The call center was moved to India. Calls are dropped. There is interference on the line and with the quiet tone and thick accents the reps are not understandable. It has never been like this in the last 20 years. Make sure you fill out the survey. Rogers needs to know.
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That Guy (@winspa) reported@Boddy604 @Sportsnet @Rogers Once they had the monopoly you knew this would happen. From 249 a year (with blackouts) to 349? **** you sports net. I honestly think they’re driving ppl back to cable then the same thing will happen
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ridi (@riditweets) reported@RogersHelps Multiple people tell me they call and it goes straight to voicemail when others call the same time and it gets through. Also, my bill has gone up twice in the last year, with the lack of consistent service and no customer service help I demand a reduction in my bill
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Sunny (@Takhar77) reported@ighani4 @Canucks @Rogers The current system prevents tanking from guaranteeing the top pick. A system where the high end talent automatically goes to the last placed team, simply rewards failure after failure. That should never be the case. Failure should never be the goal.
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Chris Thorne Art (@christhorneart) reported@Boddy604 @Sportsnet @Rogers Yes!! Complaining will not do anything, you have to cancel the service. The only way to get them to listen is to take their money away. That is your only leverage. #cancelsportsnet
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Azhar A Bajar (@azharbajar) reported@Rogers your service is terrible I am trying to reach to CSR for last two weeks but each time the call drops due to high volume of calls. It does not even give me chance to be on the line and wait. Please give me a quick solution.
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Abhijeet Haldar 🇨🇦 (@Abhijee14150265) reported@RogersHelps Thank you unsure, as I just need to test also can we confirm why US with same network have better service?
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East meets West (@KeeperOfSheep) reported@RogersHelps If you can definitively state it is or isn't a scam, that is the problem.. your processes should give clients a clear way of determimimg why @Rogers is calling. Or a log on our online account that shows When, How, and Why a rep tried to contact the customer.
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Wayne (@WJL_GH) reported@thesaleshole @Rogers Drop them - go to freedom mobile. great rates - no hassles. I've been on them for 3 years. Roaming - no problem. Never had issues connecting.
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East meets West (@KeeperOfSheep) reported@Rogers why do you keep calling from 18552526995, but never leaving a message... With scam calls at an all-time high wouldn't it be more productive to leave a brief voicemail and a note on file as to why you're calling ?
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James Hughes (@JHughes681) reported@Boddy604 @Sportsnet @Rogers Go even further. If you have ANYTHING with Rogers then CANCEL it IMMEDIATELY! If they stall or won’t do it then file complaints with the CRTC and CCAS. Also threaten them with legal action.
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Monarch Butterfly (@savemilkweed) reported@Rogers does this text read correctly to you? Rogers Msg: The Rogers Wireless issue you contacted us about on July 22, 2026 may be resolved as we were unable to pinpoint the cause of it. We're sorry for any trouble you experienced. Need help? Just ask Anna, our virtual assistant
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Lynne Pelser (@LynnePelser) reported@alancross @Rogers I think their consistently long waits and poor customer service, are intentional. That way, customers simply don’t call. @Rogers is a communication company. If they wanted to provide better service, they would.
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GQTREBOR (@gqtrebor) reported@RogersHelps your phone system sucks #feedback ******* just hangs up on me time to switch to Telus
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AF (@Stu10171017) reported@RogersHelps The fact they are busy I can understand, but they knew the issue so even after they disconnected me they could still have fixed it but clearly chose not to
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Stephen (@4thLine4Life) reportedLove that I’m traveling and my phone doesn’t work despite having a plan for the country I’m traveling to. Call help @RogersHelps and the answer is were to busy call back later. 25 year as a customer and it’s just gone to complete crap. why not fire more staff.
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Sanka Jayasundera (@Zenblime) reported@Rogers This organization is a thug! The call centre and online help say one thing and then the organization does another. They asked me to open a dispute ticket and give me all the ifnormation that i should add to it and when I do they go ahead and reject it. GARBAGE!
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baby (@tinted__sun) reported@RogersHelps absolute joke of customer service !!
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Canadian Girl (@ClownsAreEvil) reported@alancross @Rogers Omg so is Bell! Tried to change one thing and it led to 3 weeks of trying to fix it afterwards! Canada's telecommunications companies suck.
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Kett (@Kett4short) reported@dogfishent @RogersHelps Bell is the worst for creeping rate hikes. Wasted 1 1/2 hours on a loyalty & retention call. Tactic is to stall with ridiculous hold times only to then dangle a $15 discount for which they need approval & put you on hold again. They never came back & now I am leaving after 20 yrs
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Ty (@BeardGuyTy) reported@4thLine4Life @RogersHelps I'm in Manitoba, and all Rogers cell phone users I've talked to are having issues with data, calling, and texting. Overpriced underserviced garbage
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Monarch Butterfly (@savemilkweed) reported@Rogers FYI- after over 2hrs waiting to talk with a person still only in online chat because there is literally no way to talk to a real person- I got a follow up text that said sorry the issue was “resolved” but couldn’t pinpoint the cause. Are you even checking anything?
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@alancross @Rogers That’s what’s happens when you lay off your staff and hire 3rd world countries to run your customer service. After 45 years as a customer I cancelled all my services with Roger’s over their “new” customer service
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Snepts’ Skate (@GroeningRyan) reported@Boddy604 @Sportsnet @Rogers The Canucks are going to become irrelevant in this town. No sports talk, means no talk at all. Zero coverage. I’m tuning out. Ozzy’s bone yard has been on in my car since the shutdown. **** em
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Jess Gibbons (@JG_GizmoJones) reported@RogersHelps I am trying to change/add a new service to my bundle. It shouldn’t be totally impossible for me to speak to someone to get this done. I have tried multiple times a day for four days. When I clicked that I wanted a new service, I immediately got someone who said he couldn’t help
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Chris P Bacon (@pozpiggy86) reportedHey @Rogers, since @koodo has decided to start outright gouging me after 18 years of loyalty, they are about to lose a customer. What kind of deal can I get if I move all SIX of my phone lines AND my tablet line over to you guys? I've had enough of being gouged.
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CasPer Anton (@Cas_33_Per) reportedHi @RogersHelps, I was charged a $70 “Transaction Fee” for a single declined pre-authorized payment. This seems disproportionate — can someone review and help waive/reduce this? Thanks.
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ChristopherJames (@Chrislovesjays) reported@Sportsnet @Rogers - Oh just another friendly email from Rogers... Sportsnet going up yet again!! 34.99 $$$ as of September 1.... For **** sakes Rogers! #robbery