Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 28: Problems at Rogers
Rogers is having issues since 10:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, North Vancouver, Collingwood, Prince George, Duncan, London, Richmond Hill, Edmonton, Penticton, Brampton, Toronto county, 100 Mile House, Vancouver, Montréal, and Saint-Constant.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 19 minutes ago |
|
Toronto
|
Internet | 29 minutes ago |
|
North Vancouver
|
Total Blackout | 30 minutes ago |
|
Collingwood
|
TV | 55 minutes ago |
|
Toronto
|
Internet | 1 hour ago |
|
Toronto
|
Wi-fi | 1 hour ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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comm eng (@CommEng) reported@Rogers @RogersHelps Right now: 20% packet loss, RTT swinging 150ms→527ms on the same 5 pings. Not an outage you can point at somebody else, this is your transit flapping. Third occurrence in ~12 hours. Windows, PDT: 10:00-10:42, 19:23-20:20, 22:04-ongoing
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Shawna R (@shawna_r80) reported@RogersHelps I did already. You told me to call tech support. I waited 2 hours just to have them hang up on me.
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DWhite. (@DWhiteBC) reported@RogersHelps @Rogers internet not working!!!!! What is on now?!?! My modern is bleeking orange and it was fine 20 minutes ago!
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Talon Jenkins 🇨🇦 (@Talon_Jenkins94) reportedLet’s call this what it is, it’s @Rogers openly telling hockey fans to go **** themselves🙃 If ANYONE needs help finding an illegal @NHL stream next year, shoot me a message #Hockey #Sportsnet
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Tim (@tim2gill) reported@RogersHelps your service is very bad. On hold for 45min now and still waiting to get technical support. Not sure how you justify this.
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Bryan (@bryanbalcarras) reported@Boddy604 @Sportsnet @Rogers The app itself is terrible too.
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Bonnie Lee (@stitchlady) reported@RogersHelps I can watch the games on my TV, that’s not the issue. I’m just wondering why suddenly Blue Jays games are not on the Sportsnet app when they have been for the longest time. Who or what is Sportsnet+?
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GoodMorning 💋♥️✨❌⭕️💫👠 (@LJW61) reported@Rogers your service is horrible. Customers use internet 24/7 and your support should also be 24/7. Get with it and do BETTER!!
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XC Techs (@xctechs) reported@RogersHelps I've been on hold w@ cust service 4over 30mins after being transferred from Credit Operations. 4 past 20days, everytime I call "We're extremely busy, call back later." Now myaccount past due, new bill has been issued, and I've been charged late fees because I can't reach anyone.
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Wayne (@Dr_Of_Style) reported@canadiens_8 @Rogers I don’t subscribe to any service, but for those who have to in order to see their respective teams play… it’s beyond ridiculous. Unfortunately though… it’s the cost of doing business.
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Wayne (@WJL_GH) reported@thesaleshole @Rogers Drop them - go to freedom mobile. great rates - no hassles. I've been on them for 3 years. Roaming - no problem. Never had issues connecting.
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Bman (@bman2435) reported@Rogers 1 hour and 20 minutes and counting on hold. I need a person and not AI. Horrible customer service
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Nicole Thomas (@Travelling_Nic) reported@RogersHelps Yes I am sure they will be able to, but what you don't understand is that it will be WEEKS before I can get through to speak to someone and I'll be stuck paying for services I do not need an ld cannot afford. Your system is broken.
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Gustavo Soto (@kutupla) reported5 minutes answering stupid prompts on phone to reach a representative only to be told you have too many calls and disconnect the line @Rogers you need to do better. I’m trying to setup a home internet move, should be easy enough to have a self service option under my account.
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Dogfish Enterprises (@dogfishent) reported@RogersHelps I get that. My frustration has been that I was told someone would contact me and NO ONE has. I can easily give up the new phone. that is not an issue. I gave the CSR what the competition was willing to do and was told I would be reached out to. nothing.
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Jess Gibbons (@JG_GizmoJones) reported@RogersHelps Been on hold since 9am. Great customer service
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Dan McGrath (@dannymcgrathy) reported@RogersHelps 2/2. When my phone is searching a network, it should find Fido, period, for LTE or 5G. No network as shown in the picture. Every day. Almost all day.
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Kett (@Kett4short) reported@dogfishent @RogersHelps Bell is the worst for creeping rate hikes. Wasted 1 1/2 hours on a loyalty & retention call. Tactic is to stall with ridiculous hold times only to then dangle a $15 discount for which they need approval & put you on hold again. They never came back & now I am leaving after 20 yrs
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Kye (@Kyelee22) reported@RogersHelps i need help cancelling my cable. Can you help?
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TruCanada🙏❤️🇨🇦 (@trucnada) reported@JohnZwicker1 @Rogers Will NEVER go back to Rogers
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Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps another breeze or rainy half hour and the service is out in Osgoode,… any chance you’ll have an update?
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Stephen (@4thLine4Life) reported@RogersHelps Data works with no issues - but when I call anyone it says international calling is not available
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Michael Gallo (@galloots1313) reported@RogersHelps My bill was triple the amount. When I have unlimited data. I try calling Roger’s billing help, and everyday I wait on the phone for 4-5 hours and nobody ever picks up. How do you seriously do this to customers?
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David Cee 🇨🇦💪🏼🇮🇹🇫🇮👍🏼 (@CanucksIn4) reported@Boddy604 @Sportsnet @Rogers Anyone subscribing to either service - you better check yourself for real though, and if you still do, you’re part of the problem
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Michael Gallo (@galloots1313) reported@RogersHelps What busy time? I’ve called everyday for 5 days and 5 hours wait everyday and nobody picks up. Why not just staff people to take care of Rogers errors?
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me 🇨🇦🇺🇦 (@NanananaBrown) reported@shawna_r80 @RogersHelps I made a a typo 2 hrs 10 minutes. Not 1 hr and 10 minutes. I never said just 10 minutes
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BunchOf (@bunchofJss) reported@Canucks @Rogers Damn Canucks really proud to post a video that shows they’re dissapointed about who they had to take…. And his dad is the coach. Yikes
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Pygo (@Pygowsky) reported@RogersHelps Hey Eric, my problem this time was actually mainly with your tech support not having a clue how to troubleshoot properly. I called to ask why my modem keeps power cycling consistently today and was told I need to restart my separate router. Literally makes no sense.
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OttawaKevin (@OttawaKevin613) reported3 times i’ve called @Rogers to inform them of my move and the need to cancel. 3 times Rogers has straight up hung up on me. “We’re experiencing higher call volumes, good bye” WTF. Rogers, fix your ****.
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sarahpvictoria (@sarahpvictoria) reportedWhat a waste of customer & service time, your automated systems don’t work, support workers have wrong info or can’t do anything. Major fail after being a customer for 15+ years @Rogers