Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (56%)
• TV (15%)
• Wi-fi (14%)
• Total Blackout (6%)
• Phone (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Vancouver, Edson, Toronto, Mississauga, Windsor, Brampton, Calgary, Ottawa, King, Guelph, Oshawa, St. Catharines, Surrey, Bells Corners, and Medicine Hat.

City	Problem Type	Report Time
Vancouver	E-mail	22 minutes ago
Edson	Internet	1 hour ago
Vancouver	Internet	8 hours ago
Toronto	Internet	9 hours ago
Mississauga	Internet	10 hours ago
Vancouver	Internet	10 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dog Mom 🇨🇦☘️ (@buzz_because) reported 5 minutes ago

  @RogersHelps Nope. On hold for over 1 ½ hrs and I had to hang up because the battery on my phone was dying. Not ready to try it again. I just wanna know why my emails are so late incoming. I get emails that were sent to me at nine in the morning & I get them at 9 o’clock at night. NOT OK

• 
  Bob Baggs (@Bob_Baggs) reported 7 minutes ago

  @RogersHelps a couple years ago I added my name and address to the Do Not Knock List for your sales people and they are now back again, twice yesterday which I did not answer because of their aggressive tactics. I called customer service and the options are useless.

• 
  Just Steve (@StephenColley18) reported 8 minutes ago

  WTF @CTV and @Rogers for cutting the end of the second OT of the NBC feed of the NBA game between the Spurs and OKC so I can see Corner Gas.

• 
  Jason Hoffman (@EMSIJason) reported 10 minutes ago

  @RogersHelps I only have 1 system for TV. It is not a recent event, the channel always has been poor quality video.

• 
  Paul Sant (@YouPulseX) reported 15 minutes ago

  @RogersHelps Private tickets are a slow incident detector. If this maps to one update, post the intake, carrier settings/iOS fields to capture, and who owns rollback.

• 
  Soul Supplier (@soul_supplier) reported 16 minutes ago

  @RogersHelps Yes I've factory reset it. Even got a brand new one from you guys. Issue still happens

• 
  Andrew d. (@Werdnah) reported 16 minutes ago

  So @Rogers @RogersHelps, With us experiencing a lot of home internet issues & after being told your tech support is open until 22:00 local time when I call in well before that time your automated system ends the call because you guys aren’t willing to handle customer issues ?

• 
  Laura (@laurapott) reported 25 minutes ago

  @RogersHelps @uncut_jurist Your outage page you keep linking is ALSO not working. Please stop directing people there and to customer service - both don’t work.

• 
  Shankar Gomare (@sgomare) reported 26 minutes ago

  @Rogers i need emergency assistance

• 
  Scott (@ScottPolhamus) reported 26 minutes ago

  @RogersHelps For one of the largest companies in Canada I’m shocked at the service tbh. Sometimes I think bell and rogers take too much advantage of their government protected monopoly

• 
  iVu (@WhoCntrl) reported 27 minutes ago

  @RogersHelps The validation team informed me she is unqualified to solve the issue and has transferred me to Tech Support. The Tech Support representative is also unable to resolve the problem and has asked me to return to the store. No one is taking ownership of the issue.

• 
  sarah (@dawnthehorizon) reported 31 minutes ago

  @RogersHelps @Rogers having issues with my service and cellular data, cannot connect to either and have done all the troubleshooting possible

• 
  Jeffrey Bannon (@JeffreyBannon) reported 32 minutes ago

  Hands down the worst attempt at any level of service is @Rogers From the daily phone calls that get rude when they don’t like what they hear to over 30 min on hold! A telecommunications company makes you wait over 30 min on the phone! Customer service is dead at Rogers!

• 
  Rick's (@RixRixx) reported 32 minutes ago

  @RogersHelps On live TV. What you're seeing is CNBC WORLD, and not the regular CNBC closing bell. Others I know have the same issue.

• 
  Peter 🇨🇦🇮🇹 (@PistolP50122591) reported 33 minutes ago

  @RogersHelps TV's are all fine. It happens on all the TV's I have. It is definitely a Rogers issue. To rectify the problem I have to unplug the ignite box and reconnect it and then it reloads and works. Sometimes I have to it multiple times.

• 
  Sophie (@sophie_everine) reported 34 minutes ago

  @FidoSolutions @MattGalbino @RogersHelps It’s been down since 7am. Please give update!!!

• 
  Big Dave (@oldernewbs) reported 36 minutes ago

  @RogersHelps All 3 boxes delivering the same sketchy service.

• 
  Les Williams (@leswilliams2) reported 36 minutes ago

  @RogersHelps With the hospital wifi. I’ve been here for almost a month & this started about a week ago. There must be someone at Rogers who can help.

• 
  Greg MacEachern (@gmacofglebe) reported 37 minutes ago

  Outage page not loading according to Reddit (also me too) @RogersHelps

• 
  JMP (@XJMPX) reported 40 minutes ago

  @RogersHelps please make an official statement on the outage - it has caused me and my coworkers wasted work #transparency #goodcustomerservice

• 
  Mondoggg (@mondoggg) reported 41 minutes ago

  @RogersHelps Your lookup page is down as well as your service

• 
  Ayoootollah (@ayoootollah) reported 41 minutes ago

  @tobi @Rogers have you tried switching the network to TSN4?

• 
  Andy Potter (@aap53) reported 41 minutes ago

  @RogersHelps I have spoken to them on more than one occasion and there has been no resolution.

• 
  If a tree falls in the woods we'll hear (@for_vaughan) reported 41 minutes ago

  @RogersHelps i have repeatedly. they knock at every door. They also call non-stop. (on a no call list) Dug up our front lawn 6 years in a row for our neighbour who Rogers can't seem to get proper service to. Do you really think this behaviour will get you more customers? Rogers is a menace

• 
  tonich (@tonich50244573) reported 46 minutes ago

  I’ve been calling since Monday regarding a refund that was supposed to be in my account by now. I already canceled my service due to poor customer service, but being on hold for over 40 min without an answer is a total lack of respect for consumers. Resolve this @RogersHelps

• 
  💖✨Wendy✨💖 (@napruneat) reported 50 minutes ago

  @RogersHelps Hi, the picture was going the same as Todd's screenshot was as I was watching the Montreal game last night, hopefully it will be resolved by the Saturday night hockey game. I went on X to see if anyone else was having the same issues.

• 
  the peoples champ (@uncut_jurist) reported 50 minutes ago

  @RogersHelps Currently without service and cellular data in Ottawa, and the telephone service number is disconnecting me due to “extreme” levels of calls. Assistance?

• 
  Michael Mahoney (@MikeTheNavyGuy1) reported 58 minutes ago

  @gmacofglebe @RogersHelps Mine went down an hour ago for 15 minutes then the network came back. Rogers in Nova Scotia.

• 
  Naresh Ajwani 🇨🇦 (@NareshAjwani2) reported 58 minutes ago

  @RogersHelps Hi Eric, please share your email ID to avoid any privacy issues.

• 
  Jacob Legein, CPA (@PeachFinancial) reported 1 hour ago

  @RogersHelps Fix the problem or I am going to dig the gravel out myself and leave your wires exposed if I don’t cut them