Rogers Outage Report
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 06: Problems at Rogers
Rogers is having issues since 01:40 PM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Kitchener, Montréal, Markham, London, Coquitlam, Ottawa, Toronto, Surrey, Calgary, Leduc, Westville, Vancouver, Victoria, Medicine Hat and Pickering.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Saint John |
TV | |
| Kitchener |
Internet | |
| Montréal |
Internet | |
| Markham |
Internet | |
| London |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Parth Bhatt
(@parthBsyncopy) reported
@RogersHelps Still down.
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Victor
(@VickiM81561327) reported
@Rogers @RogersHelps @jennaamxo These "service interruptions" have been going on since last night!
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ernie little
(@ernielittle) reported
@Rogers @RogersHelps if I don't get a discount after a day ( over 12 hours without service) I will be finding a different provider, that is all.
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Chutton 🌻
(@ChuttonTwitch) reported
@RogersHelps As a multibillion dollar company, your customers should be receiving a credit on our next bill to make up for this huge blunder. Apologies don't fix the financial situations of people who couldn't work today because of relying on your company.
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Tyler
(@tyler202320) reported
@RogersHelps @Ashok_Kd @Rogers bullshit ur fixing it how about stop messaging people bullshit saying u apologize u guys suck at customer service and always have get some real techs please
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Mr. Swoon
(@MrSwoon) reported
@RogersHelps Could we please get some more tangible information? What's causing the outage? What steps are being taken? I know you can't predict the future, but you absolutely can tell us what is currently going on.
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Lynn of the Valley 🎉Let's Get Vaccinated🎉
(@LynnHolliday8) reported
@RogersHelps No service for past 6 hours in Niagara Falls. Where are the "regular updates"?
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Zoe Whittall
(@zoewhittall) reported
Does anyone with a @RogersHelps phone actually have service yet?
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Tricia (Leslie) Weel
(@Canucklehedd) reported
@RogersHelps This was 5 hours ago. Still waiting for the service we pay so much for. Any current updates? How about an ETA on service returning? This is ridiculous
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Jason Gould
(@JGould021) reported
@RogersHelps My willingness to pay your bills is experiencing an interruption. I sincerely apologize. I know getting paid is critical & am working hard to restore payments to service providers suffering wireless interruptions. I will continue to provide updates.
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Brukneck aka Don 🍁
(@brukneck) reported
Wow not the @RogersHelps I worked for. Zero communication hours after a critical outage.... we would have issued multiple updates by now. Not even executive comment... wow. After 20+ years I'm with Bell AND have service.
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B0mmer
(@B0mmer) reported
@RogersHelps Will we be getting discounted service rates for this failure to deliver?
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Cheryl Fretz
(@KuroDubh) reported
@RogersHelps What's the point of telling us that "wireline" services aren't impacted? Are you trying to low-key sell us wired services because you're so crap at the wireless? Will customers be getting any kind of credit for the entire workday they can't make a phone call?
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Josh Umscheid
(@bigslicksprayin) reported
Is Rogers wireless down across the country or only around me? @Rogers
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Flagpole to Canada
(@Flagpole_Canada) reported
@AwayIsMine @RogersHelps They would never share useful info like that.
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lmnop
(@lmnop1947) reported
@RogersHelps Still down
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Wandering Bigfoot
(@WanderingBigfo1) reported
@RogersHelps @Rogers Can you explain to me why you have the technical ability to produce bills for us to pay, but not the ability to provide the service that you’re charging us for? #rogersoutage #rogers
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Jordan Christine
(@jordanmckrae) reported
@RogersHelps when will the service be restored!? how will we be compensated!!!???
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Robert 🇨🇦
(@Fluxflashor) reported
@Rogers Your link is useless. You haven't provided any updates outside of "our service is down" and people should reboot their stuff (what a joke). "Will continue to provide regular updates" - hasn't happened. Why. Why is the service down? What caused this outage?
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Austin
(@austincazabon1) reported
@Rogers can suck my left nut, how do u have a nationwide outage for the last 12+ hours?? not to mention we cant even call to speak with an agent bc ur ******* network is down
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anιмewнore
(@creepyslut_) reported
@RogersHelps @Rogers what ******** is going on. You still haven’t fixed this ****.
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moki
(@canadiancapers) reported
@RogersHelps Not some. Millions. And not intermittent. Don’t have cell phone (primary phone) service. Where are the regular updates?
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Phillip Warner
(@pdubs_cdn) reported
@RogersHelps still down :/ cant login to online services as need 2 factor. great!
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just another cat girl 🐱
(@tiredlilneko) reported
@RogersHelps Lmao **** y’all. I better get FREE service for this. Hopefully people don’t die from the lack of ability to keep a essential service up and running.
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Fay Ramjaun
(@FayRamjaun) reported
@RogersHelps I've had no network since 7am, working from home, plus 1st day of homeschooling - joy!#rogersoutage
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Its Stützle Szn
(@WhyThoBoucher) reported
@RogersHelps You guys better compensate, here. My business is being ruined today, as I use my phone as a critical tool. I have clients I need to reach, and deals I need to close. You guys are costing many, more than just your service. People are losing money here.
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Judi Agar
(@MissJAgar) reported
@RogersHelps I've been at least 9 hours without phone and data services. Any update on what is causing this problem and an ETA on the solution?
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Patrick Allain
(@patrickallain) reported
@RogersHelps why is service down? Please be as specific as you can. What are you doing to restore it? We are aware you are aware. What are you doing to fix it?
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Zwoonds!
(@gingerhat) reported
@zoewhittall @RogersHelps nope (fido personal phone, rogers work phone - both still down)
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Laurent
(@laurentmunier) reported
Hi @Rogers @RogersHelps Could you provide an update on the nationwide #rogersoutage What is the issue? What is the timeline for reestablishing service? What is being done to prevent this issue from occurring again?