Rogers Outage Report
Why is my Rogers service not working?
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 11: Problems at Rogers
Rogers is having issues since 06:40 AM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Winnipeg, Calgary, Gatineau, Pierrefonds, Saint John, Richmond Hill, Montréal, Brampton, Vancouver, Victoria, Ottawa, Scarborough, Guelph and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| North Vancouver |
Internet | |
| Toronto |
Wi-fi | |
| Winnipeg |
Phone | |
| Calgary |
Internet | |
| Gatineau |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Adrian Manswell
(@adrianbhive) reported
@RogersHelps need help resetting my wifi password. 😒
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David Sterns
(@david_sterns) reported
Is @Rogers down again in Toronto?
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Jennifer McCann
(@jnnfrmccann) reported
@rogershelps you need to stop spamming my phone with phone calls. Leave a message if you want to talk. Many calls a day is leading me to cancel my service
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Day to Day
(@SundinsJofa) reported
@DimitriMalatch1 @RogersHelps Because they are forcing everyone to ignite and it’s garbage service.
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Dennis
(@dkwl0310) reported
@RogersHelps can you check if there is an outage in my street or area
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Rick Calder
(@calder12) reported
@TOSportsAdam Funny that Fido is owned by @RogersHelps. I have been a customer with the same number since 1996. I have literally never gotten any sort of loyalty reward from them, not once in 25 years.
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All Eyez On The Prize
(@Justin26750505) reported
I'm. Convinced @rogers has our phones recording us. So funny enough when I have full wifi and no bars of service my phone stops working properly...now why is that? Happens everytime I can't get cell service...what are you doing with my phone rogers?
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dimitri
(@DimitriRoos) reported
@RogersHelps good day, I'm from Holland (Europe) and I have an NHL live subscription but it doesn't work the whole matches can't be seen with the NHL ios app because if you want to watch it the NHL app asks if I want to install the ESPN app but then it works not yet !
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pete decourcy
(@PeteDeCourcy) reported
I'm not normally someone who complains too much about service but damn @Rogers sales and retention are rude and just obviously burnt out. Just a complete headache dealing w them over and over.
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Colleen McKay
(@ColleenMcKay88) reported
@RogersHelps Hi there! Having repeated issues of home phone being down (it's currently down and has been since yesterday) - Can you please confirm if there is current an outage in the Woodstock area?
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lynn smolkin kauffman
(@lynnkauffman) reported
@Rogers Thx - someone came on after 45 Mins . It’s not unreasonable to be on hold for a bit but 45 min exhibits very poor customer service .
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BrashEndeavours
(@BrashEndeavours) reported
@RogersHelps Just taking a look back through your replies to others in the past. If the call volume ALWAYS "higher than normal", isn't that just...normal? I'm experiencing patience that is lower than normal. Cancel all services under account 240789436701.
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blockchain baddie
(@miraclekerr) reported
@rogers is literally my 13th reason. I have never been more frustrated with a service in my life.
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🪦🔮Stacey MusGRAVES🔮🪦
(@juststacey_) reported
I think @RogersHelps may be the single worst telecoms provider in Canada. They’re all bad but holy wow. Just awful.
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skinz
(@skinz2013) reported
@RogersHelps Thank you I really wish they would do this would be a lot easier for people to understand if they added an app like Netflix and Disney+ for WWE NETWORK
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Benjamin King
(@Benjaminkie) reported
@juststacey_ @RogersHelps Had a similar experience recently, after being with Rogers for 15 years. Although we got our phones directly from Apple. The plan issue and runaround we had with the plan was similar. very disappointing. We were lucky we weren’t on a plan and switched to Telus on the weekend.
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Mark 'Another User' Shyzer
(@MarkShyzer) reported
@PeteDeCourcy @Rogers Teksavvy's customer service is pretty great and they use Rogers' lines. Pretty sure they're cheaper too.
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speck
(@pacific0__) reported
jesus christ @RogersHelps is so ******* full of ****. all my plans have gone to **** thanks to your ******* ****** service. def taking that offer to switch to @TELUS LMAO goodbye
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2 Sweet Brew
(@BrewpacShakur) reported
Man Screw @Rogers. Literally the worst service provider I've ever seen. They don't even do their jobs
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TNG Crypto
(@TNG_Crypto) reported
How is there a @Rogers service outage in my area right before FNCS!? Common @RogersHelps
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BrashEndeavours
(@BrashEndeavours) reported
@RogersHelps Hold times between 1:45 and 2 hours, and no callback service? What customer base has two hours to sit and babysit their cellphone and listen to the same music? Its 2021 guys... lets use some technology here.
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Ann Panganiban
(@superann19) reported
@RogersHelps Hi, I need help on the phone that I ordered. Can someone DM me please?
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Samie (get vaccinated!) gt
(@samie43) reported
@RogersHelps loads of issues with signal dropping this morning. Started yesterday. Can't get my work done! Are there network outages today? What gives?! I've restarted/rebooted my router/modem...still the same. Frustrated.
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Greg
(@GMACTRASH) reported
@Rogers Will not support jets until they stop discrimination based off junk science.
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skinz
(@skinz2013) reported
@RogersHelps Any chance of getting the WWE Network "FULL" OnDemand catalog with our Rogers ignite remote control, not the sliver we have access to now something ppl been asking for since August 12, 2014, I thought this might be it
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🪦🔮Stacey MusGRAVES🔮🪦
(@juststacey_) reported
I think @Rogers may be the single worst telecoms provider in Canada. They’re all bad but holy wow. Just awful.
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blockchain baddie
(@miraclekerr) reported
@RogersHelps Every single time I DM you guys for “help” it’s literally just a waste of time as you resolved nothing the last two times I’ve encountered this issue.
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M
(@RedEdison) reported
@Rogers the way you treat customers having financial hardships is absolutely disgusting. Covid has certainly opened my eyes to that. We've been trying to catchup for a few months now, getting there slowly but surely. Rogers answer? Cut the internet without warning.
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mousetrap
(@mousetr60103174) reported
@RogersHelps More than 2 hours already with the Customer Service and I'm still waiting! More than two hours! I missed going to pick up my eye glasses and dry cleaning to stay over the phone! Unacceptable!🤬
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BrashEndeavours
(@BrashEndeavours) reported
@RogersHelps Just taking a look back through your replies to others in the past. If the call volume is ALWAYS "higher than normal", isn't that just...normal? I'm experiencing patience that is lower than normal. Cancel all services under my account (see DM).