Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• TV (13%)
• Wi-fi (12%)
• Phone (7%)
• Total Blackout (6%)
• E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Brampton, Peel, Mississauga, Vancouver, Kelowna, Brockville, Adjala-Tosorontio, Montréal, Cambridge, Bells Corners, Markham, Niagara Falls, Griffith, and Cornwall.

City	Problem Type	Report Time
Morrisburg	Phone	5 minutes ago
Toronto	Internet	1 hour ago
Brampton	E-mail	1 hour ago
Peel	Internet	2 hours ago
Mississauga	Internet	2 hours ago
Toronto	E-mail	2 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  meh (@gongshow922) reported 6 minutes ago

  @AngryPossum69 @Rogers I would love to but I'm never going back to Telus

• 
  これは何の意味もありません (@TRSbizarro) reported 8 minutes ago

  @RogersHelps @towerguymatt And if you are unable to do so, leave this platform. You aren't even able to actually perform customer service here so what is the point of this page existing? its completely ******* useless.

• 
  David Austin (@davidaustin) reported 9 minutes ago

  Also @Rogers how are your customer support specialists experiencing longer than usual wait times when you are CLOSED!

• 
  Radha ☮️ (@lemon_meringues) reported 11 minutes ago

  @Carol_Foote @Rogers @Bell I left too. Terrible service. I had everything with them, including cell phone. Then there was no service for over a day (repairs). Was in a panic because everything was down. Couldn’t get in touch with my daughter in the US.

• 
  🇨🇦🍁🇨🇦 Chris L 🇨🇦🍁🇨🇦 (@s0_t4) reported 12 minutes ago

  @RogersHelps broadband Internet down in Vernon BC. Since about 3pm pst

• 
  Matt 101® (@MATT__101) reported 14 minutes ago

  @RogersHelps I was lucky enough that my data turned back on a min after then hung up on me. But the support team did ABSOLUTELY NOTHING.

• 
  joe posteraro (@boombatts) reported 18 minutes ago

  @RogersHelps service is down on beaton way in pickering. Wasn't even bad weather to blame it on

• 
  Carole Gagne (@CaroleGagne108) reported 19 minutes ago

  @RogersHelps I am filing @CCTS Complaint since I have been requesting a WRITTEN FORM of services cancellation for 4 days now...by yext or gmail and NADA

• 
  drifting... (@rottedwithin) reported 19 minutes ago

  **** you @Rogers **** you @Sportsnet

• 
  Triceptic0n (@Triceptic0n87) reported 21 minutes ago

  @RogersHelps @Rogers you have till I get off work to fix the Internet in South oshawa or i will not be paying my bill and switching to bell

• 
  steve hamburger (@shitFricker) reported 23 minutes ago

  @RogersHelps how long does it take for outages to be reported? there is nothing listed for my area despite being told there is an outage by your support staff. I've been without the service I pay for for over 6 hours now

• 
  Nesta ౨ৎ (@nestapendragon) reported 25 minutes ago

  A @Rogers technician came to "fix" my cable internet today. So while he was here he cut all the "bell" phonelines. Now my front door buzzer doesn't work. I can't buzz in my nurses for cancer care anymore. I genuinely didn't think I could hate rogers more than I did before. Wow.

• 
  MyDogSierra (@xMyDogSierra) reported 25 minutes ago

  @Sportsnet @Rogers Garbage companies that don’t care about Canadians one bit. **** you. Cancel whatever you have with them. They cancel hockey and a 75 year tradition, we cancel them.

• 
  LordMassicotte (@LordMassicotte) reported 26 minutes ago

  @RogersHelps The outage map isn't accurate. The problem wasnt my phone. But your network and it was showing no problem.

• 
  Booshua (@deadjosh13) reported 27 minutes ago

  @RogersHelps Broadband Home Internet is down... please help..been waiting on the phone for 40+ mins already...

• 
  Carol Tidd (@CarolTidd) reported 37 minutes ago

  @RogersHelps The chat help was no help at all, and I have to try again if I want a credit, another 2 hours wasted and wages lost

• 
  I am Canadian, eh! 🇨🇦🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@trish_proulx) reported 38 minutes ago

  @RogersHelps I am a new customer. The QR code I received didn’t connect properly. My account from my previous carrier is disconnected so I can’t make or receive calls or texts. The salesman who set up my account with my nickname and not Patricia (my legal first name. /1

• 
  James Riley (@thejamesriley) reported 40 minutes ago

  @Rogers Every time I call technical support it says "we are experiencing extremely high call volumes, please call back at a later time"

• 
  Accent Bldg Sciences Inc. (@AccentBldgSc) reported 43 minutes ago

  @Rogers Almost 1-hour on the phone with your rep at 866-727-21** to finally say he can't help & switch me to business rep. Line with the bus rep stated there is a long wait, please call back later! We believe for businesses you should b faster. Were planning to add to the service

• 
  Jeff Wettlaufer (@jeff_wettlaufer) reported 47 minutes ago

  Hey @RogersHelps I’ve been trying to discuss my account with someone for the last 3 days. Every time I call, I am told that you are experiencing extremely high call volumes and then I’m hung up on. Your staffing problems are not my problem. Stop relying on AI and hire staff.

• 
  Frédéric-Alexandre Decelles (@DecellesFA) reported 48 minutes ago

  @RogersHelps @Bratt_world This is a problem.

• 
  A (@Jupadia1) reported 48 minutes ago

  @RogersHelps @nestapendragon So you broke it, and now she should fix it. Great to know Rogers

• 
  Corms (@Shawncormier08) reported 49 minutes ago

  How ******** does @rogers and @Sportsnet think it's a good idea to take away free Saturday night hockey for people in Canada? If this is the case, we better not see a single ******* ad during a broadcast, as we now will have to pay to watch.

• 
  ♉️ J a i m e W I L L I A M S🇨🇦 (@SueValley) reported 55 minutes ago

  @RogersHelps @KlisSteven Hello I am needing help with technical support, messaged mynaccount number to you

• 
  Chris (@Innes_lifestyle) reported 56 minutes ago

  @RogersHelps @nestapendragon This is ridiculous. If your tech cut the lines, he can easily splice them. You can not damage service and simply leave it. I, as the lead telecom tech for a major city, would never conduct myself with this egregious level of unprofessionalism. How low can you go Rogers?

• 
  Z (@zohrasool) reported 60 minutes ago

  @RogersHelps I don’t know. I saw there were service interruptions in my area yesterday. How do I get compensation for lost services when I needed it the most?

• 
  d (@dfinnman1997) reported 1 hour ago

  @SportsnetPR **** you @Rogers scumbags

• 
  Pink Isntwell (@PinkIsntwell1) reported 1 hour ago

  @GlobalBC Do not deal with @Rogers for anything. They are scam artists and they are scumbags. And their service sucks.

• 
  Jake Durango (@bottycount84) reported 1 hour ago

  @Sportsnet your product (app, channels,etc) is garbage. I can’t believe you can somehow justify this pricing for such an awful service/product. Turns out hockey isn’t only expensive to play anymore but thanks to @Rogers you can’t even enjoy it at home. #HNIC

• 
  Darrel Norris (@NorrisDarrel) reported 1 hour ago

  @RogersHelps Well, it took being in the queue for 2+ hours, but I have a technician coming tomorrow morning! Thanks for your help.