Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Oshawa, Toronto, Edmonton, St. John's, Mississauga, Calgary, St. Albert, Montréal, Kitchener, Halifax, Duncan, Nanaimo, Vanderhoof, and Scarborough.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 2 hours ago |
|
Oshawa
|
Internet | 3 hours ago |
|
Vancouver
|
6 hours ago | |
|
Toronto
|
TV | 6 hours ago |
|
Edmonton
|
Phone | 9 hours ago |
|
Toronto
|
Wi-fi | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Reesa Corneau 🇨🇦🐾🏒⛺ (@ReesaCorneau) reported@REWoman @Rogers customer service has gone the way of the dodo bird
-
Lobster (@jaetay147) reported@Rogers I’ve been a loyal customer for more than a decade. My family, co-workers and friends who are all on your network have all noticed the same thing. Your service sucks badly right now. Across the board for weeks now. It’s shameful you won’t tell anyone what’s going on.
-
AM.I.Suszko 🇺🇦 (@ASuszko) reported@RogersHelps This seems like a choice to not support. It's available with all the US carriers. Very disappointing.
-
Ron Fox (@foxron72) reported@JayJanower @Rogers And this is something that just rogers is doing?? 2026 customer service doesnt exist anymore period.
-
Dman (@mcmanus17) reported@RogersHelps It keeps saying our account should show as part of the outage but it isn’t. From talking to neighbours sounds like our entire area is down.
-
Chris P Bacon (@pozpiggy86) reported@RogersHelps I can't check my account online. The request was originally made by my previous provider, and only a matter of days later, I changed to Rogers. I am 100% convinced now that despite that crew being told not to cancel the work order, they did anyway, so now I have to chase you guys
-
Rob the 🇨🇦 Cubs Fan (@CDN_Rob24) reported@RogersHelps Well, unfortunately they were no help. And, they told me that there is no longer a customer retention department. So, unfortunately youre losing a 25+ year customer to Bell
-
Chris P Bacon (@pozpiggy86) reportedWell... @Rogers promised me that my shanty temp line running over my front lawn would be buried in 4 - 6 weeks. It has now been 9 weeks, and still no sign that the line is going to be buried. I'm starting to regret being a Rogers customer
-
Paulie B. (@Sall_Goodman) reported@REWoman @Rogers I just switched to rogers 5g internet. Did it through an actual sales rep who put signs up. Left me with his email and cell phone number if there are any issues. So far so good, but having a contact may be usefull in future.
-
Kenzie Allen 🌵 (@cerena) reported@Rogers engages in harassment in their solicitations, and that, combined with abysmal service, is why we said we wanted nothing to do with them when they came to our door earlier today. Lo and behold, they rang the doorbell again two hours later.
-
Canadian Rositta 🇨🇦 (@wheresrosinow) reported@Rogers after daily phone calls since July 2,numerous tech visits the problem is still active. Internet cuts in and out yet your monthly bill manages to arrive. I'm at wits end ready to throw everything in the trash & call Bell.
-
Kian Zachary (@kian_zac) reported@RogersHelps eSIM issue originally .. but switched to physical SIM at the store and still issues has not been fixed.
-
Linda Rasmussen (@RasmussenL50003) reported@tuesday7595 @Rogers @globalnews Mare subsidies? They now outsource customer service and sales to India. They're shutting down radio stations. They've priced themselves out of the market?
-
Kian Zachary (@kian_zac) reported@RogersHelps BT1409749 is the ticket number and Yes I have been to the store 3 times .. and will visit them again today for trip #4. SIM swapping to a new device and have been dealing with this issue since July 7, 2026 and it is now July 16, 2026.
-
RivvyGenX ✡︎ (@RivvyGenx) reported@LoveMy7Wood @Rogers I have had both Bell and Rogers. Altho Rogers was a pain to get setup the service is 100 times better and 1/3 of the price.
-
Nico Maladonna (@CheeseBullets) reported@RogersHelps @JayJanower Fix it. I set my alarm for 3am PST. So annoyed. @BobWeeksTSN
-
chad rasa (@cv570957) reported@LoveMy7Wood @Rogers Even when I was with Rogers I never used their email address except of course if I had to send an email to them. Created a Gmail address with my real name a long time ago and use this as my legit email. Also have 4 others aliases emails that I use for different purposes.
-
Ranjeet Ghumman (@ranjeetghumman7) reportedRogers has the worst customer service in canada, they charged me 1490$ for iphone air which I already returned four days before the deadline. Still they charged me after 1 month, i am completely exhausted calling them yesterday i called me 19 times nobody responded. @Rogers
-
Jeffrey Brinson, Ed.D. 🎗 (@JeffreyBrinson) reported@MikeDelpieroX @RogersHelps @Rogers So I got disconnected (seems convenient) and called back. To get through, I called the new product line. Picked up right away. Of course they couldn’t handle my request so I’m back in the cue. 28 minutes. So 2 hours so far to get a resolution.
-
Jodi Lanzarotta 🥅🏒 (@JL8282) reported@REWoman That’s just wrong!! We now have to take a day off work to call Roger’s due to their lack of customer service. Completely unexceptionable! Do better @Rogers
-
Silvia C. (@SilviaCai) reported@RogersHelps we have had no ignite tv service for a few days. It’s been reported and we have not received any update on when the service will resume
-
Leonardo Ronca 🇮🇹🇨🇦🇭🇷 (@RoncaLeonardo) reportedWow.... I've barely had you for a week and @Rogers your customer service already blows
-
6ixBaddie (@CumGuzzlinPussy) reported@RogersHelps I have done everything you’re suggesting already received unfavourable results. My next steps will be to reach out to Tony Staffieri and every Executive member to alert them of the extremely poor customer experience and frustration. Live chat transcripts will be published as well
-
Future (@Future2025to28) reported@RogersHelps @REWoman No, they’re not answering! You guys are in the field of “Tele-communication” and I wonder how come your communication with your clients is so poor? Why can’t you attend calls from your customers? You are the boss of “Telecommunication”. Strange!!
-
RitaQ🇨🇦 (@RitaQ62) reportedHey @RogersHelps another outage this week? This is unacceptable service when we pay such high fees!!! No internet no phone no tv!!!!
-
C (@ConorCPaterson) reported@RogersHelps There are no outages. Can you provide a number to call? I have been on hold on live chat and on the phone for over an hour. There has got to be a better solution than this.
-
Jared Hanson (@JrdHanson) reported@RogersHelps @reptoid27 Roger’s your service sucks
-
Ranjeet Ghumman (@ranjeetghumman7) reported@Rogers can you refund my 1490$ ? Why are you exploiting your customers? Cant you hire just employees for smoother customer experience? I called you so many times to get the refund and you guys never pick up😡😡
-
ward wilson (@DJWardWilson) reported@RogersHelps how about a credit of some kind for the hassle of trying to fix a problem of your major sporting network during the World Cup FINAL??? a free movie or something
-
Jack Carlow (@jackcarlow11) reported@Rogers @ShawDirect you guys are a disgrace. Back to back years in the Open Championship you can’t put the golf on in Canada. Embarrassing. This is not what golf fans deserve after what they pay for. Please fix