Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• TV (16%)
• Wi-fi (14%)
• Total Blackout (6%)
• Phone (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Vancouver, Edmonton, Toronto, Oshawa, Simcoe, Guelph, Burnaby, Montréal, Markham, Calgary, Kitchener, Langley, Gravenhurst, Chilliwack, and Halifax County.

City	Problem Type	Report Time
Vancouver	Internet	15 minutes ago
Edmonton	TV	2 hours ago
Edmonton	Internet	2 hours ago
Toronto	Internet	2 hours ago
Oshawa	TV	4 hours ago
Simcoe	Internet	5 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sid T (@sidcedar) reported 4 minutes ago

  @RogersHelps fix your ******* network, internal issues you ******* dumbass poor quality company poor ******* management got ******* worse when you merged with Shaw. Your own ******* representative don’t even know what the ******* problem is. What’s their ******* job duty

• 
  Giovani Galt (@GaltGiovani) reported 13 minutes ago

  @123mung @RogersHelps They are having problems. I know of 2 business having issues in the aurora area and rogers say it isnt on their side. This isnt the first time.

• 
  nothing but volcanic vipers (@MooCowRawrz) reported 18 minutes ago

  @RogersHelps Nope just a cable package it could be the cable provider but tsn works fine Sportsnet app is just garbage Web browser works fine CTV works fine all love sports except sportsnet

• 
  J (@Jball1717) reported 18 minutes ago

  @Rogers ported 2 numbers in on a promotion and it’s been a nightmare since. Cant speak to anyone. Live agents can’t help. People transfer , hang up. Still haven’t gotten my numbers back I was promised I could keep. Should have stayed with Chatr!

• 
  B-Rich (@nb_rich) reported 24 minutes ago

  @MapleLeafs @Rogers Don’t make getting the 1st pick a excuse to trade Matthews. Give him the bag and lets get this **** going

• 
  Tony🐶🏒 (@TonyAnjam) reported 24 minutes ago

  No one reading this, but I did call out @Rogers last week for ripping me off. But @RogersHelps has tracked down the salesman and confirmed no install fee! A bit ridiculous to need Twitter for this, and still think their AI-chat-bot that does nothing is whack

• 
  CKM (@PongVamos) reported 29 minutes ago

  @Canucks @NHL @Rogers $5 event menu? Wtf

• 
  Bonnie Lee (@stitchlady) reported 30 minutes ago

  @Rogers The sound cuts out the beginning of the game and sometimes during the game. The same happens on some other channels, but infrequently. NBC has pixelating and problems with the picture for months already. I’ve had all my equipment checked and changed.

• 
  SG (@allkindsXO) reported 32 minutes ago

  @Mr_E_ous @RogersHelps Yes exactly!! I still have no service and they’re saying is nothing is wrong w their service.

• 
  Heldy (@HeldyCarvalho) reported 33 minutes ago

  Hello, @Shawhelp @Rogers - have been trying to get through to customer service for several days now. Can be in chat for several hours and all it says is “We are currently experiencing a delayed response. Please wait.” The customer service has tanked. Together with Shaw?

• 
  Michael DelPiero (@MikeDelpieroX) reported 36 minutes ago

  @RogersHelps @SaveToCloud FYI. This is a AI bot that pretends to care and "help"

• 
  DARSHAN AILANI (@AilaniDarshan) reported 37 minutes ago

  @RogersHelps Your response pretty much sums up how Rogers wants to deal with customer complaints. I will pay my outstanding and port my number out. It’s extremely sad to see such customer service even for sub standard service and connectivity.

• 
  Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported 38 minutes ago

  @RogersHelps I did that on my first call that took almost 3hrs. Then it was escalated on Sunday and there was a case number. All I know is right now, I am not paying my bill until this is resolved. BTW I am a 25yr customer.

• 
  Zeus (@zeus__1334) reported 39 minutes ago

  @RogersHelps "You won't believe it, but I'm talking about my 5G+ mobile data. I have full bars, but the speed is abysmal; videos keep buffering and won't even play. The connection in the Stockyard area is just terrible."

• 
  DTAmerikka (@Ferreira_nszuki) reported 41 minutes ago

  @CrescendoCove @Rogers 3- 22 years of being a loyal customer.

• 
  name can't be blank (@J0hnHaw3s) reported 44 minutes ago

  @MapleLeafs @Rogers CRICKETS...!!! The service SUCKS with 100% of Rogers employees, just imagine what it's going to be like when 50% are left??😝😝😝 I swore I'd never renew, but did, because Rogers made THAT, very easy...lesson learned when this contract runs out.. ROGERS SUCKS...they know it. Our area is reported to be operating at 50%..too many customers not enough infrastructure..full charge every month.

• 
  Marie ♡ (@mariestellaa_) reported 45 minutes ago

  @RogersHelps Everything is correct and automatic time is toggled on. It eventually corrected but it seems like it’s a network problem?

• 
  Charlii (@Charlii_aBB) reported 48 minutes ago

  @allkindsXO @RogersHelps Yes. I finally gave up last night after the chat system booted me out when I was 3 in the queue. Woke up this morning still not fixed. So 12 hours and not a hope in hell getting help from Rogers.

• 
  Wayster1974 (@wayster1974) reported 49 minutes ago

  @yyzsportsmedia Jonas you were just posting about @Rogers service. You think they care what fans think of their hires, or the product. Look at the phone, internet, cable service, TV stations, reporters, broadcasters People keep buying what they sell, why make the product better? @sportsnet

• 
  Blackhat Casper (@JBPVFM) reported 50 minutes ago

  @rogers @RogersHelps has big problems in newmarket today.......oye

• 
  Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported 50 minutes ago

  @RogersHelps Sure have. I even spent 2hrs on Sun for help. Got a vmail yesterday that my TV was fixed. Not sure why I got that since it isn't the issue. NO ONE is helping me. I am beyond frustrated with you guys.

• 
  Benji (@JewishCyclist3) reported 53 minutes ago

  @BrianReid597401 @MartyMcFlyy99 @Rogers He just had a down year. That would be selling low. You won’t get top picks. They’ll be late firsts as only contenders will be interested. It makes no sense to blow the team up when they don’t have their first rounders. All they’ll be doing is helping Boston and Philly.

• 
  TheHat (@millhist) reported 53 minutes ago

  @RogersHelps Done and it gives me the same behavior. This time it was less than one minute between login attempts. Face it it is your app. Not me

• 
  Bonnie Lee (@stitchlady) reported 54 minutes ago

  @RogersHelps I was told it was fixed. Unfortunately it is not fixed. And I will not waste an hour on hold to get through to technical support.

• 
  Dean Sarnecki (@sarneckid) reported 55 minutes ago

  Hey @Rogers Who can I talk to-I have been without cable tv for a month because I am told that there is a "back -end " issue with the software - who can I talk to? Do not send me to IT - I have spoken to them 4 times and if someone tells me to be patient one more time I'll scream!

• 
  Mr. E (@Mr_E_ous) reported 58 minutes ago

  @RogersHelps I was all night. It was still on SOS this morning but after a restart it finally connected. I have data and calling functions restored. Not sure why it wouldn’t connect last night even thought repeatedly going through the suggested trouble shooting from the AI chatbot.

• 
  Lori (@LoriinDurham) reported 58 minutes ago

  @Fidomobile @Rogers worst experience getting customer service. $400 a month and can’t get service

• 
  Robert Park (@RobertPark71) reported 59 minutes ago

  @RogersHelps Maybe you should read the post before asking stupid questions. And I don’t want or need a reply. Tired or dealing with inept rogers

• 
  ️Mike Fricker 🇨🇦 Christian Priest AuDHD CPTSD☯🖖 (@M_S_Fricker) reported 1 hour ago

  @ShawInfo @Rogers Things got worse. Especially your customer service.

• 
  Karina (@Rinafong) reported 1 hour ago

  @RogersHelps Hi! My internet has been down for two hours now