Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Waterloo, Kitchener, Vancouver, Ottawa, Markham, Victoria, Edmonton, Brantford, Richmond Hill, Duncan, Oshawa, Brampton, Anmore, and Saint John.

City	Problem Type	Report Time
Toronto	Internet	28 minutes ago
Toronto	Wi-fi	2 hours ago
Waterloo	TV	2 hours ago
Kitchener	Internet	2 hours ago
Vancouver	Internet	2 hours ago
Toronto	Wi-fi	3 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gary Meerdink (@garynorthref) reported 5 minutes ago

  @Orioles2632 @Rogers @Mike_Ferrin Such a homer announcer, almost as bad as Boston

• 
  Fatemeh Motaghedi (@FatemehMotaghe1) reported 6 minutes ago

  @RogersHelps I asked them to escalate the issue, but no one contacted me.

• 
  April (@canadianaf1) reported 6 minutes ago

  @ToddHeintz @Rogers @BlueJays I worked as a customer service rep for 12 years with Rogers. Believe me when I tell you..they don’t care.

• 
  Andres Franco P (@jahbessingss) reported 6 minutes ago

  @Rogers Rogers Communications, I live in Edmonton, in the Stillwater neighborhood. The area has been without internet for more than 48 hours—we have no internet! No one is telling us when the service will be restored. We need the internet back as soon as possible; this situation

• 
  Angela Ibach INT (@a_bi30) reported 7 minutes ago

  So, after complaining on here about the constant increase in prices and 25% increase for the two services in less than 2 years.....forward a month and price up again!!! @Rogers can we talk crap....oh we have hard times, things cost more is your sob story with your major profits

• 
  Shreyas S (@Shreyas87139893) reported 8 minutes ago

  @Rogers your live chat is equally pathetic. I am always queue number 50 and above. Do I have to wait 2 hours every time to resolve my network issues ? Cant reach an agent. On call since morning, wait times 2 hours already.

• 
  @drhillarypimlott.bsky.social 🏳️‍⚧️🏳️‍🌈🇺🇦🇬🇱 (@Dr_H_Pimlott) reported 15 minutes ago

  We deal with an indie 4 internet but they rely on @Rogers cable. When we need help to resolve an (ongoing) issue they contact @Rogers. I call Monday & have to wait 4 Wednesday am but .@Rogers reschedule 4 Weds pm & then reschedule on Wed noon 4 Friday but no-one tells customers.

• 
  Mike Drake (@MikeD340706) reported 19 minutes ago

  @RogersHelps They arent going to like the attention they are bringing on themselves and it will cast them in a very bad light but that is Rogers issue now. You want to treat your customers badly there are consequences. And yes it's been half a year!! Absolutely shameful

• 
  bree (@bree_2002) reported 21 minutes ago

  @RogersHelps I live in saskatoon and i am seeing why I cant text is there a outage somewhere or what's going on

• 
  Pablo Kanuck (@P_Can01044) reported 22 minutes ago

  @SportsnetPR ch 360 ,sn1 etc not working on @Rogers

• 
  Hardeep Dhaliwal (@Hardeep76051656) reported 31 minutes ago

  @Rogers I am writing to raise a concern about an overcharge on my account that has not been resolved. A client manager assured me the issue would be fixed, but no action was taken. Instead, I am now being asked to pay the full amount and threatened with service interruption.

• 
  travisrenney (@travisrenney) reported 31 minutes ago

  @RogersHelps Staff more agents to answer the call volume. Having hold time longer than a few minutes is awful. Imagine you are at the grocery store or the bank and the cashier line is an hour long. Are you going to come back to that store. Are you going to be angry when it’s your turn.

• 
  junior chicken (@friezwiththat) reported 31 minutes ago

  @Rogers it’s such a fun experience having no internet & not a way to fix it 🥰🥰

• 
  Howling at the Moon 🐺 (@Jane_Gillon) reported 32 minutes ago

  @adamndsmith Ugh! I have the same type of issue with @Rogers cable TV. The new system moves to a standby screen at 5 hours if it thinks no one is watching it. My old mom does not know know how to channel the move the remote to stop this from happening. It has ruined TV for her.

• 
  Stay Frosty (@StayFrosty_11) reported 33 minutes ago

  @CanucksCritic @Canucks @Rogers Go touch some grass and get some sun you miserable piece of ****

• 
  Wut? (@_TheCaptaincs) reported 36 minutes ago

  @RogersHelps Trying to get Rogers to match the price your competition offers. Your staff sit in a room full of other support staff with no mic dampening so that you can barely hear them over the chorus of other terrible employees. And they barely speak English. -10/100 experience.

• 
  Jonathan Spivak (@jonsp01) reported 40 minutes ago

  @RogersHelps Once again Rogers Xfinity Streaming App (RXSA) doesn't play live TV nor plays back saved programs from the cloud PVR on Android 16 devices (cell & tablet). I have no problems with RXSA on my old S8 cell phone running Android 9. The issue was fixed now it's a problem?

• 
  Shreyas S (@Shreyas87139893) reported 42 minutes ago

  @RogersHelps Network showing sos for one of my lines. I dont know the reason. Paying for that line and not getting any service.

• 
  ziya yildirim (@ziya_yildirim) reported 47 minutes ago

  @RogersHelps I have already spent months trying to resolve this via phone. The account is sent to collections despite a formal CCTS resolution (#COMP-01368301) and equipment return. I will not spend more time on hold. I expect @Rogers to fix their internal error and withdraw the account from collections IMMEDIATELY. My next update will be to @CCTS_CPRST that Rogers is failing to follow the process.

• 
  Abhijeet Haldar 🇨🇦 (@Abhijee14150265) reported 48 minutes ago

  @Rogers Thank you and it's Vancouver specific problem? Isn't Roger supposed to be better in Canada. As I stated once I enter seattle I get 100% coverage but never in Vancouver

• 
  Buster (@Busterislive) reported 48 minutes ago

  @RogersHelps does anyone answer the Rogers business support line? 2 days in a row I'm waiting for over 40 min and no one answers....my family member is without data on their phone for 2 days this is unacceptable.

• 
  Jean C Rodas (@Antihero_07) reported 50 minutes ago

  @RogersHelps I’m working from home and again not service in the beaches area. Worst service ever seriously.

• 
  Michal (@michal_poterji6) reported 52 minutes ago

  @Rogers I ordered s26 ultra 512 GB and sending me 26 basic with ultra price 😲 @Fidomobile @Rogers and they said we can't not cancel . you can just go to store and send back us why loose my time 😭

• 
  Engineer_Trader (@Engineertrad) reported 54 minutes ago

  @RogersHelps You scammers not restoring service even not allowing me to cancel my service with you guys without penalty I am really frustrated

• 
  Merhawi Yohannes (@Merhawi200) reported 54 minutes ago

  @Rogers @pozpiggy86 @RogersHelps I’ve spent over 130 minutes on calls across 3 days and spoke to 6 different agents about a $460 charge I never used. No resolution, just getting transferred and hung up on. Can someone actually fix this?

• 
  Layne Douglas (@baseball_layne) reported 54 minutes ago

  Hi @RogersHelps in NW Calgary #yyc . Is there a home internet outage going on,,,,?

• 
  Lorie (@MissWest003) reported 56 minutes ago

  @Rogers @pozpiggy86 “PlEaSe UnDeRsTaNd” who talks like that as someone in Support? Oh right… Rogers staff

• 
  SandeepChigullapally (@S_Chigullapally) reported 56 minutes ago

  @RogersHelps Thanks, I was able to get help. Is this the new norm to get service ?

• 
  David Cortesi (Toronto Wise Guy) (@YYZ_GY) reported 58 minutes ago

  @MLBNetwork @RogersHelps I was just about to try resetting my boxes, but I noticed it's doing the same thing on the Xfinity app. It's a universal problem - not localized to my box(es). Any plans to rectify this as I feel like I'm wasting money on programming I can't fully enjoy?

• 
  Maria Minutillo (@mariamin59) reported 59 minutes ago from Kitchener, Ontario

  @MapleLeafs @Rogers I support #Easterseals, however I heard that you abandon kids when they reach 18 years of age 😔