Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Vancouver, Surrey, Sherwood Park, Guelph, Newmarket, Oshawa, Hope, Brampton, London, Peterborough, Adjala-Tosorontio, Ajax, Edmonton, and Montague Harbour.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Wi-fi | 45 minutes ago |
|
Vancouver
|
Internet | 3 hours ago |
|
Surrey
|
Internet | 4 hours ago |
|
Sherwood Park
|
Internet | 8 hours ago |
|
Toronto
|
Total Blackout | 9 hours ago |
|
Toronto
|
Wi-fi | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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e-Kingcorey97 (@LeafsandJays97) reported@DaleDisill @MapleLeafs @Rogers No I didn't LMFAO I said they don't give a **** about some random people on twitter wanting them to sell their part of the Leafs
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Mike Szeller (@mikeszeller) reported@MacDoug1 @Rogers Yup I get it. The idea would be to use Rogers for Internet and cancel your Bell Internet OR get Bell Fibe TV and cancel your Roger Ignite TV. You cannot mix and match. Both Bell and Rogers TV services require thier Internet service. Both essentially stream now, on their network.
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Luminier (@Lunar_Dusk) reported@RogersHelps Thank you. Finally, I got an email with the final bill today. This May/20, it will automatically be paid, and I will cancel my bank account. Thanks again for your effort.
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yeah right (@maiti65) reported@RogersHelps Worst service ever!! Can’t get a technician for 3 days
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SAS. (@GuyaneseChild31) reported@RogersHelps I've never seen customer service as useless as yours. Been on the phone trying to resolves something and just been transferred back and forth the entire time.
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Charlii (@Charlii_aBB) reported@RogersHelps Lol, I can't make or take calls that is the issue and the chat is so overloaded it just keeps booting people out. I did get tech support earlier via chat very early this morning they said you need a new SIM. I said ok please send me one. On no, they don't do that you have to call customer support. Go through the whole exercise again for customer service to say you have to contact tech and they will send you one. Honestly, I am ready to turf the phone in the fire pit and cancel Rogers.
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High_5_Brady (@Jimbb5022) reported@RogersHelps Rogers may want to reevaluate how those cases are being handled. Maybe reconsider treating that department as the final escalation point, because from a customer perspective the process was very disappointing.
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Brian Reid (@BrianReid597401) reported@SalTheTree @MapleLeafs @Rogers Gotta a bad feeling about little Gavin McKenna (165lbs!) playing in a big boys League. This ain't no Gretzky we're talking about.
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Marie ♡ (@mariestellaa_) reported@RogersHelps Everything is correct and automatic time is toggled on. It eventually corrected but it seems like it’s a network problem?
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yeah right (@maiti65) reported@RogersHelps you are cutting costs. How about clients leaving for poor service and going to bell because of your cutbacks. Losing more money for your poor service
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J (@Jball1717) reported@RogersHelps You know Eric, I have called that number multiple times and not one person knows how to fix my issue. So this is not helpful at all. Absolutely brutal company
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Matt France (@REALTORinVan) reported@RogersHelps @Bringer0fSand Please hire some more people at Rogers. I’ve been in the queue forever this mornings. It’s really really bad UX.
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MM (@mmahajan2019) reported@Rogers Your customer service has gone downhill and bricking the worst in Canada. I have been trying to place a move request but multiple 1 hour long calls and holds I am giving up. Looks like I need to go to someone else
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Malory Archer (@iHateChanelle) reported@Rogers @RogersHelps explain to me how this outage has been “resolved” HOURS ago & yet my modem is still flashing orange….
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BatmanAndRobert (@MacDoug1) reported@mikeszeller @Rogers The NEXT box was just plugged into the TV and a cable cord. The Xfinity doesn't work without connecting to Rogers Internet. I already have Bell internet. I'm not paying for a 2nd internet connection just to watch TV. That just seems like a cash-grab for cable-users only.
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michael squires 𝕏 (@michael12659502) reported@Rogers what should i do? stay or leave? i drove 40km today. ive been having issues with my phone and wanted to upgrade. i verified they had in stock and went. was greeted by a less than motivated woman who turned me around, said it’s better to do it online. i left with nothing
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High_5_Brady (@Jimbb5022) reported@RogersHelps .. virtually no acknowledgment of the seriousness of my concerns and no genuine effort toward resolution. The lack of responsiveness, transparency, and follow-through has been frustrating and unacceptable, particularly from a department that is supposed to represent
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Dman (@mcmanus17) reported@RogersHelps @EMSIJason I was having the same issue and it was my Xfinity tv box.
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Sue Mac 🇨🇦 (@GreatBig_Sea) reported@sasa_prinsesa @globeandmail @Rogers I have been a Rogers customer for 30 years. No more.
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New World Investigations (@UFO_Investigate) reported@Rogers fix your data!
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Andrew Pottie (@Andrew_Pottie) reported@nuttyskadork @RogersHelps I had Shaw but I finally dumped them after they increased my internet-only service from $55/month to $128/month over about 8 years, for essentially the same service.
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Boris Slobodin (@bslobodin) reported@RogersHelps pure chaos this is. all i wanted was to reactivate cellular on a replacement apple watch. in store agents said they can't do it and to call the phone support. switching providers now.
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Peter 🇨🇦🇮🇹 (@PistolP50122591) reported@Rogers I’m sick and tired of my Roger’s Ignite ALWAYS going down. Wifi is working! WTF!!!! I guess it is time to call Bell
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Homer (@HomieYak) reported@RogersHelps .... and u was just hung up on after a little over 2 hours with a message that said that they cant take my call right now and to call back later. How can I be in the queue for that long, being told "there is a bit of a wait" and then after all that, just hang up on me!
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Laura Zacharuk (@lzack) reported@Rogers day 4 still no internet. No one can seem to figure out the issue.
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eris (@eristheslayer) reported@bcrawfordjr @Garnet_2203 @Rogers Recession is here. They will NEVER admit it
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DARSHAN AILANI (@AilaniDarshan) reported@RogersHelps even after raising the complaint & following up with ur team endlessly, I’m forced to pay $160 bill for service which was way unstable & network. I will pay my outstanding bill & port out my number. It seems that Rogers doesn’t care about loyalty & repeat business.
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Tracy 🇨🇦 (@TisforTracy) reported@MapleLeafs @Rogers I feel sorry for all the fans. It’s like MLSE is purposely trying to fail as spectacularly as they can.
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Dman (@mcmanus17) reported@RogersHelps I haven’t noticed this issue before. I think it was just a one off but it was like something wasnt realizing that a commercial break was occuring.
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AP (@ap210) reported@Rogers two hours of waiting for online support. When I got to front of line, the chat was abruptly ended. Customer since 2000 and fed up. Last call I waited 2.5 hours on hold for an agent and he didn’t resolve problem even though he said he did. Please help or I’m done!