Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 11: Problems at Rogers
Rogers is having issues since 06:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Mississauga, North Vancouver, St. Thomas, Okotoks, Calgary, Winnipeg, Newmarket, Dawson Creek, Montréal, Vanderhoof, Surrey, Toronto, Edmonton, and Ancaster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
TV | 31 minutes ago |
|
Mississauga
|
Internet | 48 minutes ago |
|
North Vancouver
|
Internet | 1 hour ago |
|
St. Thomas
|
Internet | 1 hour ago |
|
Okotoks
|
TV | 1 hour ago |
|
Calgary
|
TV | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Rich (@GRichM77) reported@RogersHelps chatr is not receiving all messages and today a message was sent to a contract that I did not send. Chatr is **** #chatr #rogers
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morten paulsen (@mortenpaulsen) reportedIs anyone else having email problems with @Rogers / shaw today?
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Chris Tyson (@christysonldn) reported@RogersHelps finally got ahold of someone to cancel the ph line I dont need 45 mins later, by todays standards that is not long....unfortunately
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Yvonne Dean ☕🌈 (@Frazzling) reported@RogersHelps I'm two hours north of Calgary. I'm affected by the same outage as Calgary?
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Budman (@Uncle_Jed_1) reported@RogersHelps Connect with support so we can investigate... I thought I just did!
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Chris Tyson (@christysonldn) reported@RogersHelps this is ridiculous....I engaged in a chat to have one of my phone lines cancelled, the chat agent tried to upsell me, No, the line I want to cancel my mother in law can no longer use due to a memory issue, now I am on hold with the cancellation team, do better !
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Krista Friesen (@krissiepoo72) reportedHey @Rogers can someone answer your customer service line? I’ve been on hold for two hours for the second time this week after trying 9 times to contact an actual person!!!
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Chinook 💨 (@northernchinook) reported@RogersHelps @jenniferdrader5 I phoned customer support number 4x and waa disconnected 4x. It also kicked me out of the chat queue twice after waiting more than 1 hr each time. Absolutely incompetent and atrocious customer service. The government needs to legislate you guys to have actual customer support.
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James Burnell (@uxridge_james) reportedDear @Rogers you lied to me and said the people calling 3 times a day to switch to Roger’s don’t work for you. Finally someone was honest and said you have to many agents and they can’t keep track. Please fix your **** I’m tired of the constant harassment. #rogerssucks
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Not Jesperi (@cakeeater74) reported@FierySharky @Rogers @Sportsnet He sucks at his job he evaluates goaltenders like it’s still the 90s
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El The 🇨🇦🇲🇹 (@franticmonkey) reported@RogersHelps I have never, ever been more insulted in my life. "You're waisting my time" That is rogerss customer service for you.
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Paranoid Android (@Marvinmeentende) reported@Rogers And would have to cancel it instead. When I asked if I would need to pay the contract breaking fine they said I wouldn't have to because it wasn't my fault. They did tell me I would need to get in touch again later when my contract was cancelled though to get the fine waived...
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Laela Mirelle (@djlaela) reported@RogersHelps Payment arrangement..also your network is ridiculously slow. Every single day there are periods throughout where I can’t even send an email. What are we paying for exactly when you charge over $100/month for data that lags and constantly freezes?
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Darren Gudmundson (@BrianOakely) reportedUp until yesterday, I had Credit in my @Rogers account of a little more than $300. I cancel both my Rogers Home Internet and Mobile. They just sent me a bill for $250 and are actively interfering with my new ISP. You do not want to do this @rogers.
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Silas Smith (@neufmille_hal1) reported@SweetSpotRD @zukkyzee @Rogers Beltline all down
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🔥Zukky💻🔥 (@zukkyzee) reported@Rogers is there a shaw internet outage in downtown Calgary this morning?
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Jennifer Drader (@jenniferdrader5) reported@MerileeToo @RogersHelps I waited in the chat as well for 3 hours until I was told they can't help me. Are you in Alberta?
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Christopher Castle (@Scissorb0i) reported@RogersHelps So as a customer at this point in your understanding of this issue, you believe it’s my job to do more to resolve this failure of service? That’s the level of service excellence your company provides?
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El The 🇨🇦🇲🇹 (@franticmonkey) reported@Rogers today I received easily the worst customer service ever. Walked into a store to buy a phone being advertised IN STORE only to find out, they don't carry it. Aske when a manager was in next. The staff have no idea. I call customer service, the rep hangs up on me afrer
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Emotional Black Hole (@sxysndwch) reported@cwiltzy @Rogers Dropped them at home and for work. 500 lines because of thier horrible practices.
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Chris Thorne Art (@christhorneart) reported@FierySharky @Rogers @Sportsnet Sportsnet continues to make bad after bad decisions regarding hockey and hockey coverage. Why buy the license if you are just going to kill the coverage? And in turn the fanbase?
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El The 🇨🇦🇲🇹 (@franticmonkey) reported@Rogers so, this is how you attempt to keep customers? Providing even WORSE customer service?? What ******** kind of company is this?
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Nadalie (@nadaliebardo) reported@RogersHelps It was down for 12 hours on Sunday. Now the middle of a Thursday. How can anyone depend on you? How can I schedule calls and trust I can even be there?
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Raed Hamdan (@raedmm82) reported@RogersHelps Option 1: Rogers corrects the billing error and charges me only the amount that was stated in the original offer and agreement. Option 2: Rogers refunds the incorrect charges, including the connection fee. I will then cancel the service and switch to a different service provider.
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Frederick Smith (@agooddoggyX10) reported@RogersHelps @FernwoodGirl I made the mistake of thinking it was on my end because your website kept saying everything was fine. I followed your AI support suggestions & now can’t even reset a password or access webmail or anything. Need a support # that doesn’t disconnect after 4 hrs of holding
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Borgan (@Borgan101) reported@Rogers I’m tired of your Indian call centre harassing me every other week and they hang up the second you ask them not to call! Next up I’m canceling all my services. Get control of your idiot marketing team using foreign dirtbags to mistreat paying customers #bell #telus
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JB55 (@belljoseph) reported@Rogers absolutely terrible customer service via telephone support. On hold to arrange the transfer of service to a new address and hung up on after 3hrs and 20 minutes. How is this acceptable?
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Shawna R (@shawna_r80) reported@RogersHelps After waiting on hold 2 hours, we got disconnected and he never called me back. No service ticket number for me to check.
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JMB (@jmb_photography) reported@Rogers knows how to reward loyalty…customer of 20+ years…internet rates go up ~$8 every year. I want a new phone after 3 years of the same phone. Must upgrade plan just so I can get a new phone? Will be an extra $30/month?!?!? Will be losing my whole family as customers
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El The 🇨🇦🇲🇹 (@franticmonkey) reported@RogersHelps Hey, @rogers, I have sent around a dozen messages to you ******** via Twitter in the last 24 yours. ZERO RESPONSE. Spectacular customer service. **** you all too.