Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- Wi-fi (15%)
- TV (15%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Montréal, Toronto, Port Moody, Surrey, Courtenay, Lloydminster, Oshawa, Abbotsford, Guelph, Newmarket, Scarborough, Brampton, Vancouver, Calgary, and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga
|
Total Blackout | 4 minutes ago |
|
Montréal
|
Internet | 2 hours ago |
|
Toronto
|
Internet | 4 hours ago |
|
Toronto
|
Wi-fi | 4 hours ago |
|
Toronto
|
Internet | 4 hours ago |
|
Toronto
|
Total Blackout | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Aileen O (@AileenMAO) reported@RogersHelps @Sportsnet the unhelpful tech support just yold me "if you want to watch the complete game, record it". THEN WHAT IS THE POINT OF HAVING THE GAMES "ON DEMAND"? It is WILDLY false to advertise, and have people pay for, cable packages that include "on demand" replays of nhl games
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alex🛫 (@idkallex) reported@wiseguy_ocb @Rogers Oh dont even get me started. This **** internet comes in at SIXTY canadian dollars a month MINIMUM (abt the same AUD)
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D.A.B.🗣️🏴☠️🦓🦊 (@villainy_scum) reported@Rogers is a giant sack of ****
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Classic Valve Design (@ClassicValveDes) reported@RogersHelps Yes. It's the basic monthly internet service that's going up.
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jassully (@jassully1) reported@RogersHelps Spent almost two hours between your chat and call center because I thought that my account had been compromised. Everything seems okay but a lot of damage can be done in two hours. I miss Shaw so much.
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Peter Young (@cy686phtsl) reported@RogersHelps I demand that this unauthorized suspension be cancelled immediately and my original service agreement be maintained. Furthermore, I expect any 'suspension' or 'restoration' fees associated with this error to be waived or credited back to my account immediately.
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Captain **** (@CaptainDick12) reported@Rogers sucks. I just spent 3 hours sitting on hold to chat with technical support. I got up to #2 in line when they ended the chat. When I logged back in I was 65th in line. The only thing worse than Rogers is Doug Ford's Health care. Seems like Ford and Rogers are related!
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C Wagner (@colingwagner) reported@RogersHelps I've been with Rogers for a long time but they couldn't waive that to keep me a customer. So I walked across the street and signed up on Freedom. I did pay a fee to do that but it was half of the Rogers fee. So you lost a customer. Because you can't provide customer service.
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│Greg│³ (@gmg1968) reportedCould @Sportsnet get a better camera angles down the lines @Rogers center. Really getting tired of having to guess if #BlueJays hits are fair or foul in the corner. It's their home building for God sakes.
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Peter Freeborn (@Peter42321247) reported@sockmoments @Rogers @JaysCare 3 years ago no one gave a ****. I could get to a game at 6:30 and still get it.
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Dan (@PotunaSalad) reported@RogersHelps From my experience, the Rogers Ambassador Team is totally useless. They botched my account and flat out lied to me and then made unauthorized changes to my account that even your customer care team can't seem to figure out! 19 year customer that's about to switch!
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Chris P Bacon (@pozpiggy86) reported@RogersHelps To be perfectly honest, I'd rather not call because I have yet to find a front line agent to whom I'd give a passing QA score. Your call centre reps are HORRIBLE in my opinion.
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HonestReplyGuy (@Charlie27252801) reported@itsWozzz @Rogers @Sportsnet would never show something negative going on in one of their facilities.
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WeTheNorth (@deeprathi) reported@RogersHelps That DEFINITELY is kind of strange works. Please do check 2 open tickets for a year or so. One of them was just confirmed by your home internet technical support
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Two Cent Tony 🇨🇦 (@TonyLeighton8) reported@RogersHelps @ClassicValveDes I pay 200 bucks a month mainly to watch hockey and the ******* Ottawa/Carolina game keeps freezing. What ******** am I paying for?
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MissFina 🇨🇦🇭🇰🇨🇳 (@Love4Spring) reported@Rogers STOP calling your customers every day from 833-430-6500. As a mobile service provider, you should know who originates these calls.
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skiii (@SkiDaPrince) reported@RogersHelps No luck still. Come on guys im finding Reddit posts from years ago struggling with this. My anger isnt directed to whoevers running this account but how is your team not working on this? I’ve been blindly loyal to Roger’s this whole time for no reason it’s time to move on
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Harold and Jean (@HAC_N800) reported@RogersHelps Any issues in NW Calgary.. internet speeds are really slow. Xfinity app says I’m getting 27mbs on my 1.5gb plan.. tv occasionally breaking up. Have reset modem twice..
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Chris P Bacon (@pozpiggy86) reported@Rogers Yes. My service is still down and according to your website, it is an outage in my area that has gone on for almost a full 24 hours now. Your tech support has submitted a ticket yesterday, but no response has been received yet.
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Michele L Renaud (@MicheleLReiw) reported@RogersHelps It either applies or it doesn’t, you can’t play both sides. When you ran out of answers you starting asking for my husband. The decision to cancel is mine… funny how that works out. You pissed off the person who makes the decisions.
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Les Knight (@KnightLes90454) reported@RogersHelps is your customer care lines not working. I’m calling and the recording says it’s closed. It 11:20 AST or did you just close up shop.
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Chris P Bacon (@pozpiggy86) reported@RogersHelps Troubleshooting won't help when my whole neighborhood is down.
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Two Cent Tony 🇨🇦 (@TonyLeighton8) reported@RogersHelps You are my internet provider because you are supposed to be the best hence the high prices, yet the game I looked forward to watching kept freezing on my new 80 inch TV. You guys are the worst.
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Michael Konikoff 🇮🇱🎗️🧡🧡🧡 (@loyaltybuff) reported@RogersHelps @Victorie0000 What does it say that people need to reach out here! BTW time to stop asking customer to give 5 stars on every call and maybe pay attention to the Voice of Your Customer!
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Ryan (@Brsrkr30835) reported@EdmontonOilers @Rogers @RogersPlace Jackson was a very bad hire. Good job Katz, you wasted 97.
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Tammy 💪🇨🇦🇺🇦💪 (@Tammyocanada) reported@CaptainDick12 @Rogers Oh I agree with you. They suck so bad!
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LastRealOneLeft (@Rivirunthecity) reported@Rogers I just want to buy internet, you just want me to have to contact support then they just try to force me to a sales team when i ask to just put my order in they cancel the chat.... holy **** im so done
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Aileen O (@AileenMAO) reported@RogersHelps @Sportsnet where the replay "on demand" NEVER INCLUDES THE ENTIRE GAME.
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Danny James (@PichetteDanny) reported@EdmontonOilers @Rogers @RogersPlace Let's play a game where is McDavid going to want to be traded to Which Team ......Your Defense System is so Terrible but keep on ;Blaming your Goalies when it's really your Defense System is terrible....
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Chris P Bacon (@pozpiggy86) reportedSo it has now been almost a full 24 hours that @Rogers has been down and every time they have given for service restoration has come, only to see that they have extended the deadline. This is NOT a way to make a good first impression with a new customer. I want service credits!