Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• Wi-fi (12%)
• TV (10%)
• Phone (9%)
• Total Blackout (6%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Markham, Castlegar, Toronto, Calgary, Nepean, Waterloo, Oshawa, Gatineau, Victoria, Montréal, Edmonton, Brampton, Mississauga, Kamloops, and Guelph.

City	Problem Type	Report Time
Vancouver	Wi-fi	1 minute ago
Markham	Phone	2 hours ago
Castlegar	TV	3 hours ago
Toronto	Internet	8 hours ago
Calgary	Wi-fi	9 hours ago
Nepean	Internet	10 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul (@nizon) reported 4 minutes ago

  @RogersHelps Why do I have a $5 "Wireless Plan Rate Adjustment" line item on my bill? Your coverage continually gets worse and worse to the point where I've had to purchase a Starlink mini so I have usable service on the road.

• 
  djlennywhelan (@djlennywhelan) reported 4 minutes ago

  @RogersHelps Bull! The call cuts off after 2 hours, and I’m Not starting again. Either someone contacts me for a service appt, or I’m returning every piece of your ****** equipment to one of your useless outlets

• 
  Anne Marie Quinn (@ANNEQUINN) reported 8 minutes ago

  @RogersHelps @bpelman Your ETA for service to be restored was 11:00 pm for most of the day but then updated to 6:00 pm. Since then it has added an hour at the top of each hour and we’re back to 11:00 pm. Is this actively being worked on?

• 
  Breeze (@chester43998848) reported 8 minutes ago

  @Ady_Co @RogersHelps Forget Roger's, they're useless. I have Starlink here in Windsor. I can take it anywhere! It's never been down. More expensive, but you get what you paid for!

• 
  Le Moose (@dwarvenbrohan) reported 10 minutes ago

  @_robbyy @RogersHelps @SensSteadySteve Yep outage map is down lol. What a joke

• 
  carbsarelife (@sumptuoussamosa) reported 13 minutes ago

  @RogersHelps Hey Eric, Last night after 8pm, I was unable to get through to technical support using that phone number. The AI agent wouldn't give me an option to "press 3 for technical support." Quite frustrating.

• 
  Shannon Boschy: Candidate for School Trustee OCDSB (@ShannonBDouglas) reported 13 minutes ago

  @georganneb @Rogers Oh, but when you’re no longer a customer they will call you endlessly with offers, sometimes I’ll get three calls in a hour. @rogers ignores CASL laws and refuses to take me off their unsolicited phone call lists. No matter how many times I ask to be taken off their list, they keep calling. If you ask to speak with a supervisor, their telemarketers, like Peter from Mumbai, just hang up.

• 
  pledgeboyisqb1 (@pledgeboymob) reported 16 minutes ago

  @EdmontonOilers @Rogers not bad

• 
  A.W.O.L. Productions (@AWOLProductionz) reported 16 minutes ago

  Holy fk @Rogers Ai is pure garbage! God damn this monopoly in Ontario. They’ve really made it impossible to get through to anyone

• 
  mynameisray (@mynameisray) reported 17 minutes ago

  @Bell has some of the most disgusting customer service in the business. They do nothing to actually work with you, even long term customers are treated like absolute dog ****. Maybe it's time to look into @Rogers.

• 
  Tattersail (@Tattersail67) reported 18 minutes ago

  @georganneb @Rogers These ******* decided I didn't return rental equipment - kept charging my account but never billed - then hit my credit rating before I realized it - thing is I didn't have rental equipment - absolute ******** company

• 
  Lefroy Jenkins (@JenkinsLefroy) reported 20 minutes ago

  @RogersHelps @celinalex_ru @Rogers, how can we consumers help to track these scammers down and expose them? The numbers they call from are either ghost numbers or cloned. I've called several actual people to inform them their numbers were being used for these scams.

• 
  daddyainthome (@daddyainthome) reported 21 minutes ago

  @Rogers I call you to complain about my internet service, and instead of helping me or compensating me, you tell me my price is going up? Will be calling @Bell asap.

• 
  MO (@mkmaster0003) reported 28 minutes ago

  @RogersHelps @Rogers One of the most unprofessional ways to get in contact with customer service. I need to talk to customer service to discuss a few things about my account. And they decided to hang up on me, because they said, there's high volume calls at this time.

• 
  TheChefTrevor (@TheChefTrevor) reported 28 minutes ago

  Hey… @Rogers… Remember when the @BlueJays were that close to winning the World Series five times last fall and failed every time? Yeah… let’s rewatch all of that **** again so you can sell more phones and Internet contracts! ******* idiots! #TheBlueJaysWay

• 
  Casey Kobi (@KobiCasey) reported 28 minutes ago

  @RogersHelps Just recieved a call from Rogers regarding my formal complaint with CCTS in which they offered a vague apology and did not fix the charge against my credit. Filed another complaint with TransUnion

• 
  Sarah Norton (@JediCowgirl) reported 31 minutes ago

  @RogersHelps #Calgary, AB, Beltline internet has been down for hours. What's the #status?

• 
  The Admiral🤮🌟👨🏿‍✈️ (@_robbyy) reported 40 minutes ago

  @RogersHelps @SensSteadySteve Your outage map isn’t even working

• 
  OJE (@odugwamen20) reported 40 minutes ago

  @RogersHelps Estimated resolution time for the outage?

• 
  Forecheck, Backcheck, Pay check. (@WillKneelander) reported 45 minutes ago

  Why is @Rogers asking me To consent to use my voice as validation? This is insanity and privacy issues just waiting to happen.

• 
  Howard Knopf (@howardknopf) reported 47 minutes ago

  @Rogers @RogersHelps new AI interface is WORSE THAN HORRIBLE. The online support is also AWFUL.

• 
  not ali (@paigeslesb) reported 49 minutes ago

  see how bad you are. i'm switching too @Rogers

• 
  Howard Knopf (@howardknopf) reported 50 minutes ago

  @CRTCeng What are you going to do about @Rogers HORRIFIC new AI help and support system?

• 
  caitlen (@caitlennn) reported 50 minutes ago

  @RogersHelps is there an outage in Brampton? Router is flashing orange & also data is lagging extremely

• 
  Geoff aka Holdfast043 (@GeoffdBarrett) reported 55 minutes ago

  @RogersHelps Sent. I would also love to know if there’s somebody who could actually help me or if I should continue my conversation with other companies.

• 
  Medeiros M (@Medeiro34452245) reported 57 minutes ago

  They told me to call customer service and have them bring me another one So now I will be without any TV programming for a few days. Boy rogers really sucks when it comes to keeping their customers @Rogers

• 
  Casey Kobi (@KobiCasey) reported 57 minutes ago

  @Uglydesions @Rogers Need to launch a formal complaint with CCTS and TransUnion against Rogers

• 
  myopinion (@aslanUncle) reported 57 minutes ago

  @Rogers your new Ai system is horrible. Hung up on me saying we are busy right now call after lol. You guys are just getting worse.

• 
  Jeff Barclay (@JeffBarclayCPA) reported 58 minutes ago

  @Rogers @CRTCHearings @nflnetwork why are the preseason games on NFL network being preempted when the game isn’t available on any other channel?

• 
  Fred Randell (@menewfie) reported 1 hour ago

  @Rogers you have the shittiest customer service I’ve ever experienced- absolute madness :(