Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Bells Corners, London, Mississauga, Toronto, Marathon, Vancouver, Brandon, Montréal, Calgary, Kitchener, Dartmouth, Surrey, Ottawa, Campbell River, and Woodstock.
| City | Problem Type | Report Time |
|---|---|---|
 Bells Corners
|
Wi-fi | 5 hours ago |
|
London
|
Wi-fi | 6 hours ago |
|
Mississauga
|
Phone | 7 hours ago |
|
Toronto
|
Wi-fi | 8 hours ago |
|
Mississauga
|
Internet | 8 hours ago |
|
Marathon
|
TV | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Brian Ferguson (@bferg22) reported@RogersHelps I keep getting phone calls from what I’m finding out is your “ambassador team”. But when I pick up the phone and say hello, there is never anybody there. That’s not much of an ambassador if they don’t actually speak.
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Chris P Bacon (@pozpiggy86) reportedSo not happy with @Rogers right now. Over 2 months ago, they promised me they would get my ugly temp line buried within 4 - 6 weeks. Now they're saying it won't get buried until next year. I sincerely regret ever becoming a Rogers customer! #CRTC
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Dogfish Enterprises (@dogfishent) reported@Rogers VERY disappointing interactions this last 2 weeks with customer service. Misleading practices, then apathy to your customer. I think Bell gets the customer unfortunately.
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NewOrder69 (@OrderNew69) reportedWTF @Rogers why is my internet down for a whole hour get your **** together and fix it!
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Dr. Sandra Mutilva (@SandraMutilva) reported@RogersHelps Just answer the inquiries from your customers! I need to talk with a representative regarding my billing issue and service. Ana and the virtual chat cannot resolve it. Please have local operations teams and answer the phone calls!!!
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UntamedVoice (@UntamedVoice) reported@RogersHelps Yes every Rogers customer knows this phone number. I’ve been on this phone number for over four hours, trust me. I know what I’m doing.
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Paul R (@doonboy) reported@RogersHelps @ChrisKnightfilm Just stupid canned AI slop.
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𝓩𝓪𝓲𝓷𝓪𝓫 (@mindofzaii) reportedLeave it to @Rogers to have the absolute worst internet service and then have the audacity to have even crappier customer service…2 days now with no internet connection and no one can give me a straight answer after being on hold for 2+ hours today
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GQTREBOR (@gqtrebor) reported@RogersHelps your phone system sucks #feedback ******* just hangs up on me time to switch to Telus
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Jon Russell (@jonruss58570719) reported@RogersHelps @CSintent71330 Simply terrible support from Rogers with MyRigers being hacked
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magenta72 (@valleylily56) reported@Rogers Too many scam calls are getting through. Calls are being spoofed so they look like real calls with no spam warning from Rogers. Calls claiming Visa charges, service denial telling people to speak to someone to resolve issues. This is unacceptable!!! @CRTCeng
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canadiens_8 (@canadiens_8) reported@Rogers @Dr_Of_Style Raising your annual price again for the third year in a row. $390 after tax is robbery. No wonder your *********** are getting a bad reputation year after year. Ant wait to get rid of my phone service with you greedy bastards and switch to someone else.
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Tim (@TimJArmstrong) reportedThis is what happens when you do business in an monopolized environment. @rogers and @bell have horrible customer service because they do not give a **** about customers. They are only concerned with quarterly profits!
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ridi (@riditweets) reported@RogersHelps I’ve been on hold for 2hrs. This is ridiculous. Horrible service
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🇨🇦 Eh Aye (@canadian_eh_aye) reported@alancross @Rogers Only dropped twice? Sounds like Rogers had improved - surely this year they will get a customer excellence away from an org.
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Irene-Irka😺🇺🇦🇨🇦 (@Irene_NoKillTO) reported@alancross @Rogers The call center was moved to India. Calls are dropped. There is interference on the line and with the quiet tone and thick accents the reps are not understandable. It has never been like this in the last 20 years. Make sure you fill out the survey. Rogers needs to know.
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Paul R (@doonboy) reported@SandraMutilva @Rogers 50 minutes is not bad. They just hung up on me after 2.30 hours. Horrible service.
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Harriet 🦋 (@longlivetay_) reported@Rogers @RogersHelps been trying to get tech support to help me since 6pm. What gives? Haven’t been able to talk to an agent all day
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Fresher (@FresherLT) reported@RogersHelps @RogersHelps what was the issue???
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Jack Fact (@SnappingNeuron) reported@alancross @Rogers This is canada, we have no customer service. What you going to go to telus…lol
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Dogfish Enterprises (@dogfishent) reported@RogersHelps I get that. My frustration has been that I was told someone would contact me and NO ONE has. I can easily give up the new phone. that is not an issue. I gave the CSR what the competition was willing to do and was told I would be reached out to. nothing.
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Chris P Bacon (@pozpiggy86) reported@MikeDelpieroX @Rogers I would, but from my experience, the CCTS is as useless as JPEGs to Helen Keller. My last complaint to the CCTS got dragged on for more than a year before they finally tossed me to the curb, despite the fact that I was clearly getting ripped off. They're an absolute joke.
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Stephen (@4thLine4Life) reportedLove that I’m traveling and my phone doesn’t work despite having a plan for the country I’m traveling to. Call help @RogersHelps and the answer is were to busy call back later. 25 year as a customer and it’s just gone to complete crap. why not fire more staff.
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Robin Brunet (@robinandamelia) reported@RogersHelps 54 minutes now. Not acceptable. Can’t you report outage
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Michael Gallo (@galloots1313) reported@RogersHelps What busy time? I’ve called everyday for 5 days and 5 hours wait everyday and nobody picks up. Why not just staff people to take care of Rogers errors?
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Chris Knight (@ChrisKnightfilm) reportedSame. Opened a chat window. 50th in the queue. Took an hour to get to No. 4. Then the window said "Your chat session has ended." @Rogers @RogersHelps (Rogers doesn't help)
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Rick1983🇨🇦🪬🌎 (@ricksvelo) reportedIf you ever switch from @Rogers to @Bell you’ll realize how amazing Roger’s is! Bell might be the worst reception ever. I’m not sure why I even pay for it. Unreal
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Robin Brunet (@robinandamelia) reported@RogersHelps On hold over half an hour already. Want to report outage. This was not at all helpful. Tried resetting a dozen times at least
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Paul R (@doonboy) reported@RogersHelps Resetting network settings did not work.
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Dave (@Goodwaaan) reportedWhat is the next step to resolve an issue @Rogers ? I literally cant even get on hold in your queue . Is the next step the ctrc ?