Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (13%)
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Wi-fi (11%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Brantford, Kanata, Waterloo, Montréal, Dieppe, Surrey, Vancouver, Calgary, Ottawa, Newmarket, Carleton Place, Gatineau, Terrebonne and Nepean.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Brantford |
Internet | |
| Kanata |
Wi-fi | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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🏳️🌈Hayley (PSVG)🏳️⚧️
(@ShepardZorEl) reported
@Rogers any idea why my phone service has just gone out in St.Catharines ON
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Paul Brown
(@Imagicranium) reported
I would take another @Rogers network-wide outage if they would just get rid of the Rogers wrapped in red event ads on @MapleLeafs games.
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𝕷𝖆 𝕭𝖚𝖘𝖊
(@LaBuse56) reported
@RogersHelps None..... Yes an incident is open.
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Bryan
(@Bryan_the_Hulk) reported
@RogersHelps your service sucks, so unreliable. But hey, keep increasing the cost for all these great products. Guess I’m getting to save $0.94 today for the service interruption on my next bill?? Yay.
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Rudy
(@rudy_0024) reported
@RogersBiz cellular internet in Ontario is down.
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william chou
(@william23818) reported
@ReportRogers @Rogers Markham Roger home Internet is down
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Kailey
(@dysondojo) reported
@Yamogoato_ @Rogers have you heard ppl hate your commercial? I hope your monopoly gets broken up for Christmas
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Adam Cabral
(@AdamCabral12) reported
@RogersHelps Everyday, regardless of what weather, the connection with rogers is terrible, customer for solid 20 years, biggest regret ever, I play online games and there are days where Ill be risking a real world value of around $250+ and end up loosing it due to losing connection.
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Mike Comeau
(@mcomeauNB) reported
@RogersHelps No storm here, but also no service for this new customer for 8 hours now.
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Oki K.
(@ITSupremacy) reported
@RogersHelps Bell fibre has way more than 30 mbps... Perhaps upgrade your infrastructure quicker. No issues with quality service with them.
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Susie Brown
(@susiebrown_tdsb) reported
from
Toronto, Ontario
@Rogers we have been trying to cancel our smart home monitoring for 3 years! Always put on hold endlessly. This is criminal. Please advise
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RideBikesGood
(@bikes_good) reported
@RogersHelps Hello! Internet down in Ottawa? Mine went out I assume because of storm but just want to confirm. Thanks in advance!
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𝕷𝖆 𝕭𝖚𝖘𝖊
(@LaBuse56) reported
@RogersHelps What about the last big outage and your engagement to be more proactive??? Still didn't learn anything?
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𝕷𝖆 𝕭𝖚𝖘𝖊
(@LaBuse56) reported
@RogersHelps Thanks... Someone already wrote this to me but nothing happened. Also where is the promised notification after resolution?
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Tina B
(@TinaBrewer73) reported
Hey @Rogers any idea how much longer we will be without internet/cable/phone service in #FrederictonNB Been out since about 12:30pm AST. Even data is spotty at best on the cellular side.
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🏳️🌈Hayley (PSVG)🏳️⚧️
(@ShepardZorEl) reported
@RogersHelps whats with the loss of cell service in St.Catharines ON
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Kal-Elvis
(@RealElvisFoley) reported
@RogersHelps, internet down in London. This is needed for Work From Home. Do you have any idea when this will be fixed?
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Ainslie
(@melikecode) reported
@RogersHelps It really isn’t a priority for Rogers. If it was, then these things wouldn’t repeatedly happen. Please see DM regarding complaints next steps. It’s a compliance and internal controls issue that goes beyond what CS agents can assist with
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𝕷𝖆 𝕭𝖚𝖘𝖊
(@LaBuse56) reported
Crap... Two hours now that @RogersHelps is down... No explanation, no ETA.... Not nice. #workingfromhome Only customer service answer: we can notify you when the service is back... Really?
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Cynthia Chan
(@cynthia_chan) reported
@RogersHelps I hope it doesn’t cause another nationwide outage.
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𝕷𝖆 𝕭𝖚𝖘𝖊
(@LaBuse56) reported
7 hours now... And no communication from @RogersHelps ... Community forum not updated. Incident ticket not updated. By now you should have an ETA ... Or at least a quick update... Some customers are less autonomous with this, for example my old neighbor who asked me for help.
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Speaking My Truth
(@SpeakMyTruth90) reported
@RogersHelps Fredericton, NB here internet and tv has been down all day what’s up?? When is this going to be rectified?? Will there be compensation??
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🤶🎄🎀Chatty Cathy Cody🎀 🎄🤶
(@MeanmuthaC) reported
@LaBuse56 Bell Aliant posted that their outage Northside is related to the NB Power pole fire. If you're northside I expect that is the same with Rogers. also a copper wire issue in Burton. unfortunately @RogersHelps doesn't appear to post a regional notice.
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𝕷𝖆 𝕭𝖚𝖘𝖊
(@LaBuse56) reported
@MeanmuthaC @RogersHelps Yep. That was my point. I can understand an issue, but no communication is bad. I already had a neighbor knocking at my door asking if I can troubleshoot his connection 🤔
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Mike Comeau
(@mcomeauNB) reported
@RogersHelps You are critical infrastructure. Why is it so hard to get info on what seems to be a major outage?
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Adam Cabral
(@AdamCabral12) reported
@RogersHelps Looking for new more reliable ISP since I keep taking losses both in my games and in real life wasting my time trouble shooting every week.
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𝕷𝖆 𝕭𝖚𝖘𝖊
(@LaBuse56) reported
@RogersHelps In the middle of the night. A page most of your clients don't know about, unless they open an incident. Conclusion of last disaster was that you will be more proactive. Was not the case.
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Bonnie Lee
(@stitchlady) reported
@RogersHelps the My Rogers app isn’t working yet again. I can’t sign in!
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Anurag Gupta
(@guptaanurag29) reported
@RogersHelps Who? Defntly nt its Customers. Hv bn trying to gt an issue rsolvd since Aug. Customer Care : Long wait times + they keep transferring call from one dept to another. No one wants to tk responsibility (Either staff is not trained well or not motivated enough to help)
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𝕷𝖆 𝕭𝖚𝖘𝖊
(@LaBuse56) reported
@thomjeff @RogersHelps That's what I'm afraid of. I'm not the only one with no service in the area.