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Rogers

Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

May 9: Problems at Rogers

Rogers is having issues since 05:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 54% Internet (54%)
  • 16% TV (16%)
  • 14% Wi-fi (14%)
  • 7% Total Blackout (7%)
  • 5% Phone (5%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Brampton, Toronto, Guelph, Cambridge, Edmonton, Duncan, Surrey, Oshawa, Scarborough, Calgary, Regional District of Kitimat-Stikine, Toronto county, Orillia, London, and Vancouver.

CityProblem TypeReport Time
Brampton Internet 1 hour ago
Toronto Wi-fi 2 hours ago
Guelph Internet 2 hours ago
Cambridge Internet 3 hours ago
Toronto Internet 3 hours ago
Edmonton TV 3 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • mcmanus17
    Dman (@mcmanus17) reported

    @RogersHelps I havenโ€™t noticed this issue before. I think it was just a one off but it was like something wasnt realizing that a commercial break was occuring.

  • Charlii_aBB
    Charlii (@Charlii_aBB) reported

    @allkindsXO @RogersHelps Same. I have been bumped around in the queue too. At say 24 then it jumps to 27 and starts counting down again. I'm almost hitting the 2 hour mark with nothing. This is ridiculous.

  • Rinafong
    Karina (@Rinafong) reported

    @RogersHelps Hi! My internet has been down for two hours now

  • dannygalea99
    Danny Galea (@dannygalea99) reported

    @ShamsCharania @Rogers owners of the Raptors should never be forgiven for letting Masai go.

  • ReconzArmorz
    ReconzArmorz (@ReconzArmorz) reported

    I need to switch cell phone carrier asap @Rogers literally only hires retards. A charitable endeavor but annoying af when u want to get stuff done. these donkeys have no problem charging my card but as soon as i want to access my account to look at a bill nothing ******* works.

  • albisurequebec
    Alberto Sanchez (@albisurequebec) reported

    @RogersHelps That's terrible! We still like being able to receive text messages. Why does the rogers sim access data on its own and for what purposes and why is the preferred sim setting ignored? Thank you

  • zeus__1334
    Zeus (@zeus__1334) reported

    @Rogers why my ******* internet too much slow and I can not contact rogers its very hard or impossible contact you. I will move from ******* rogers

  • LadyEmmasGhost
    Cheryl Hunter ๐Ÿณ๏ธโ€๐ŸŒˆ๐Ÿ‡จ๐Ÿ‡ฆ๐ŸŒป๐Ÿฆ‹๐Ÿ‡บ๐Ÿ‡ฆ (@LadyEmmasGhost) reported

    @Garnet_2203 @CanadianCoffey @Rogers Rogers can go to Hell. They charge their customers $80 to have in person help at the store location. The only reason to punish your clients is to train them to use online services and robots. Theyโ€™re definitely looking to replace humans.

  • canucksingh_
    McKenna/StenbergSingh (@canucksingh_) reported

    @Canucks @Rogers Will never go to a Canucks game ever again if u idiots hire Dorion

  • AllanAnder12613
    Allan Anderson (@AllanAnder12613) reported

    @Garnet_2203 @Rogers Youre a lying piece of excrement TruAnon trollbot fake commenter. Rogers offered buyouts and has laid NOBODY off yet. Failing at trolling and life itself. Future MAID customer.

  • ninjachyck
    Cosmochyck (@ninjachyck) reported

    @RogersHelps I need my bills from 2024. You do not provide them online. And then uou want $20 a bill to provide them??? You want us to go paperless and then charge me for MY information??? Help please

  • AilaniDarshan
    DARSHAN AILANI (@AilaniDarshan) reported

    @RogersHelps Your response pretty much sums up how Rogers wants to deal with customer complaints. I will pay my outstanding and port my number out. Itโ€™s extremely sad to see such customer service even for sub standard service and connectivity.

  • mariestellaa_
    Marie โ™ก (@mariestellaa_) reported

    @RogersHelps Everything is correct and automatic time is toggled on. It eventually corrected but it seems like itโ€™s a network problem?

  • Lunar_Dusk
    Luminier (@Lunar_Dusk) reported

    @RogersHelps I am currently residing in Vietnam. On April 10th, I contacted your call center to settle the remaining balance in full and requested to cancel my account. However, the final payment has still not been processed, which is preventing me from closing my Canadian bank account.

  • eristheslayer
    eris (@eristheslayer) reported

    @bcrawfordjr @Garnet_2203 @Rogers Recession is here. They will NEVER admit it

  • M_S_Fricker
    ๏ธMike Fricker ๐Ÿ‡จ๐Ÿ‡ฆ Christian Priest AuDHD CPTSDโ˜ฏ๐Ÿ–– (@M_S_Fricker) reported

    As usual, one telecom buys a smaller one and things get worse for the customers. @Rogers sucks.

  • Charlii_aBB
    Charlii (@Charlii_aBB) reported

    @RogersHelps Lol, I can't make or take calls that is the issue and the chat is so overloaded it just keeps booting people out. I did get tech support earlier via chat very early this morning they said you need a new SIM. I said ok please send me one. On no, they don't do that you have to call customer support. Go through the whole exercise again for customer service to say you have to contact tech and they will send you one. Honestly, I am ready to turf the phone in the fire pit and cancel Rogers.

  • stitchlady
    Bonnie Lee (@stitchlady) reported

    @RogersHelps I was told it was fixed. Unfortunately it is not fixed. And I will not waste an hour on hold to get through to technical support.

  • stitchlady
    Bonnie Lee (@stitchlady) reported

    @Rogers The sound cuts out the beginning of the game and sometimes during the game. The same happens on some other channels, but infrequently. NBC has pixelating and problems with the picture for months already. Iโ€™ve had all my equipment checked and changed.

  • pucknucksaga
    Pucknucksaga (@pucknucksaga) reported

    @Canucks @Rogers Audio issues?

  • ap210
    AP (@ap210) reported

    @Rogers two hours of waiting for online support. When I got to front of line, the chat was abruptly ended. Customer since 2000 and fed up. Last call I waited 2.5 hours on hold for an agent and he didnโ€™t resolve problem even though he said he did. Please help or Iโ€™m done!

  • JoeByron87
    Joe Byron (@JoeByron87) reported

    @MapleLeafs @Rogers **** right off, this **** is so rigged

  • matthews34goat
    matthews34goat (@matthews34goat) reported

    @BrianReid597401 @Rogers biting the bullet and letting them pick high is a bad idea because not only are you not getting those high draft picks, but you are giving them to teams in the conference and division who you are going to try and compete with

  • CanucksCritic
    Canucks Critic (@CanucksCritic) reported

    @Canucks @Rogers Livestream panel to explain a lottery you only need because the team was awful. Stop dressing this up like content anyone should care about.

  • brad86er
    Brad Hughes (@brad86er) reported

    @Rogers on the phone for 4 hours paying for a service I dont have. Nothing. No customer service

  • TheNutterDrawer
    Kats (@TheNutterDrawer) reported

    @RogersHelps No Iโ€™m not waiting on hold when Iโ€™ve waited for 2 hours and both people I spoke to had trouble even verifying the account. One told me they could only speak to the account holder, which I am. But they mispronounced my name and then thought I was a different person.

  • BanditVinny
    Vinny J (@BanditVinny) reported

    @Canucks @Rogers The luck of this team is dog ****. Why do I even bother any more. We needed that number one.

  • ThisIsMeCassie
    ๐˜พ๐™–๐™จ๐™จ๐™–๐™ฃ๐™™๐™ง๐™– ๐™๐™–๐™ช๐™œ๐™ช๐™จ๐™ฉ๐Ÿ‡จ๐Ÿ‡ฆ (@ThisIsMeCassie) reported

    Hey @Rogers you literally have the worst service, zero discount for those military SERVING ๐Ÿ‡จ๐Ÿ‡ฆwhom have to travel overseas. Rogers ******* Canadians one day at a time..

  • ggreeneyes1975
    Alison (๐Ÿ‡จ๐Ÿ‡ฆ) ๐Ÿ‰ ๐ŸŒป (@ggreeneyes1975) reported

    @RogersHelps Sure have. I even spent 2hrs on Sun for help. Got a vmail yesterday that my TV was fixed. Not sure why I got that since it isn't the issue. NO ONE is helping me. I am beyond frustrated with you guys.

  • Mr_E_ous
    Mr. E (@Mr_E_ous) reported

    @RogersHelps @allkindsXO Same here. No wireless connectivity. Your AI chatbot gaslights me and tells me there are no issues. Maybe Rogerโ€™s should posting about this so customers arenโ€™t in the dark.