Rogers service status: outage reports and connection issues
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Markham, Castlegar, Toronto, Calgary, Nepean, Waterloo, Oshawa, Gatineau, Victoria, Montréal, Edmonton, Brampton, Mississauga, Kamloops, and Guelph.
| City | Problem Type | Report Time |
|---|---|---|
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Wi-fi | 1 minute ago |
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Phone | 2 hours ago |
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TV | 3 hours ago |
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Internet | 8 hours ago |
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Wi-fi | 9 hours ago |
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Internet | 10 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Paul (@nizon) reported@RogersHelps Why do I have a $5 "Wireless Plan Rate Adjustment" line item on my bill? Your coverage continually gets worse and worse to the point where I've had to purchase a Starlink mini so I have usable service on the road.
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djlennywhelan (@djlennywhelan) reported@RogersHelps Bull! The call cuts off after 2 hours, and I’m Not starting again. Either someone contacts me for a service appt, or I’m returning every piece of your ****** equipment to one of your useless outlets
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Anne Marie Quinn (@ANNEQUINN) reported@RogersHelps @bpelman Your ETA for service to be restored was 11:00 pm for most of the day but then updated to 6:00 pm. Since then it has added an hour at the top of each hour and we’re back to 11:00 pm. Is this actively being worked on?
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Breeze (@chester43998848) reported@Ady_Co @RogersHelps Forget Roger's, they're useless. I have Starlink here in Windsor. I can take it anywhere! It's never been down. More expensive, but you get what you paid for!
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Le Moose (@dwarvenbrohan) reported@_robbyy @RogersHelps @SensSteadySteve Yep outage map is down lol. What a joke
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carbsarelife (@sumptuoussamosa) reported@RogersHelps Hey Eric, Last night after 8pm, I was unable to get through to technical support using that phone number. The AI agent wouldn't give me an option to "press 3 for technical support." Quite frustrating.
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Shannon Boschy: Candidate for School Trustee OCDSB (@ShannonBDouglas) reported@georganneb @Rogers Oh, but when you’re no longer a customer they will call you endlessly with offers, sometimes I’ll get three calls in a hour. @rogers ignores CASL laws and refuses to take me off their unsolicited phone call lists. No matter how many times I ask to be taken off their list, they keep calling. If you ask to speak with a supervisor, their telemarketers, like Peter from Mumbai, just hang up.
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pledgeboyisqb1 (@pledgeboymob) reported@EdmontonOilers @Rogers not bad
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A.W.O.L. Productions (@AWOLProductionz) reportedHoly fk @Rogers Ai is pure garbage! God damn this monopoly in Ontario. They’ve really made it impossible to get through to anyone
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mynameisray (@mynameisray) reported@Bell has some of the most disgusting customer service in the business. They do nothing to actually work with you, even long term customers are treated like absolute dog ****. Maybe it's time to look into @Rogers.
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Tattersail (@Tattersail67) reported@georganneb @Rogers These ******* decided I didn't return rental equipment - kept charging my account but never billed - then hit my credit rating before I realized it - thing is I didn't have rental equipment - absolute ******** company
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Lefroy Jenkins (@JenkinsLefroy) reported@RogersHelps @celinalex_ru @Rogers, how can we consumers help to track these scammers down and expose them? The numbers they call from are either ghost numbers or cloned. I've called several actual people to inform them their numbers were being used for these scams.
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daddyainthome (@daddyainthome) reported@Rogers I call you to complain about my internet service, and instead of helping me or compensating me, you tell me my price is going up? Will be calling @Bell asap.
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MO (@mkmaster0003) reported@RogersHelps @Rogers One of the most unprofessional ways to get in contact with customer service. I need to talk to customer service to discuss a few things about my account. And they decided to hang up on me, because they said, there's high volume calls at this time.
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TheChefTrevor (@TheChefTrevor) reportedHey… @Rogers… Remember when the @BlueJays were that close to winning the World Series five times last fall and failed every time? Yeah… let’s rewatch all of that **** again so you can sell more phones and Internet contracts! ******* idiots! #TheBlueJaysWay
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Casey Kobi (@KobiCasey) reported@RogersHelps Just recieved a call from Rogers regarding my formal complaint with CCTS in which they offered a vague apology and did not fix the charge against my credit. Filed another complaint with TransUnion
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Sarah Norton (@JediCowgirl) reported@RogersHelps #Calgary, AB, Beltline internet has been down for hours. What's the #status?
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The Admiral🤮🌟👨🏿✈️ (@_robbyy) reported@RogersHelps @SensSteadySteve Your outage map isn’t even working
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OJE (@odugwamen20) reported@RogersHelps Estimated resolution time for the outage?
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Forecheck, Backcheck, Pay check. (@WillKneelander) reportedWhy is @Rogers asking me To consent to use my voice as validation? This is insanity and privacy issues just waiting to happen.
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Howard Knopf (@howardknopf) reported@Rogers @RogersHelps new AI interface is WORSE THAN HORRIBLE. The online support is also AWFUL.
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not ali (@paigeslesb) reportedsee how bad you are. i'm switching too @Rogers
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Howard Knopf (@howardknopf) reported@CRTCeng What are you going to do about @Rogers HORRIFIC new AI help and support system?
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caitlen (@caitlennn) reported@RogersHelps is there an outage in Brampton? Router is flashing orange & also data is lagging extremely
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Geoff aka Holdfast043 (@GeoffdBarrett) reported@RogersHelps Sent. I would also love to know if there’s somebody who could actually help me or if I should continue my conversation with other companies.
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Medeiros M (@Medeiro34452245) reportedThey told me to call customer service and have them bring me another one So now I will be without any TV programming for a few days. Boy rogers really sucks when it comes to keeping their customers @Rogers
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Casey Kobi (@KobiCasey) reported@Uglydesions @Rogers Need to launch a formal complaint with CCTS and TransUnion against Rogers
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myopinion (@aslanUncle) reported@Rogers your new Ai system is horrible. Hung up on me saying we are busy right now call after lol. You guys are just getting worse.
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Jeff Barclay (@JeffBarclayCPA) reported@Rogers @CRTCHearings @nflnetwork why are the preseason games on NFL network being preempted when the game isn’t available on any other channel?
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Fred Randell (@menewfie) reported@Rogers you have the shittiest customer service I’ve ever experienced- absolute madness :(