Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Sept-Îles, Toronto, Orillia, Ottawa, Oakville, North Saanich, Montréal, Vancouver, Castlegar, Mississauga, Edmonton, Newmarket, Vaughan, Kitchener, and Kawartha Lakes.
| City | Problem Type | Report Time |
|---|---|---|
 Sept-Îles
|
Internet | 3 hours ago |
|
Toronto
|
Internet | 6 hours ago |
|
Orillia
|
TV | 6 hours ago |
|
Ottawa
|
Phone | 9 hours ago |
|
Oakville
|
Internet | 10 hours ago |
|
Toronto
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Darren Gudmundson (@BrianOakely) reportedUp until yesterday, I had Credit in my @Rogers account of a little more than $300. I cancel both my Rogers Home Internet and Mobile. They just sent me a bill for $250 and are actively interfering with my new ISP. You do not want to do this @rogers.
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@ThaLiveKing @RogersHelps All BS lol. They let go almost all of their customer service staff last year and contracted out the work to 3rd world counties which is why their customer service went from the best to the worst out there. After 48 years a recently cancelled all my Roger’s services because of BS
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🇨🇦mathien17_ (@mathien17_) reported@Rogers your customer services sucks.
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🐻❄️ Dave Sandford 🦌 (@Dave_Sandford) reported@SturdyHugh @RogersHelps Spot on Hugh A communications company that makes it so frustrating to actually communicate with them. Frustrate the customer so much they just give up trying.
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MW (@marcuswaters) reported@Rogers Eric. Thank you for the cut and paste reply. I'm nit going to provide information on a publicly accessible platform. How about you schedule a call back from a manager to discuss the issue today?
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Fezco (@Nikumi87) reported@RobFai @Rogers You didn't hang up on them within the first 10 seconds?
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Raed Hamdan (@raedmm82) reported@RogersHelps Option 1: Rogers corrects the billing error and charges me only the amount that was stated in the original offer and agreement. Option 2: Rogers refunds the incorrect charges, including the connection fee. I will then cancel the service and switch to a different service provider.
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Karl (@KennedyKreep) reported@Rogers @RogersHelps is the biggest rip off in Canadian history! Literally spent 2hrs on the phone waiting for an available service rep. to only suddenly be told "high call volume, call back later" I WAS IN LINE!!! Waiting for my turn. Cancelling is now my next move.
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El The 🇨🇦🇲🇹 (@franticmonkey) reported@Rogers if you lazy *****, can't hire actual human beings to work customer service on Sundays, how ******** do you have the gall to charge to so much @fordnation @crtc? I call and all I get is A, and an announcement the customer service is closed. What am I ******* paying for?
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Dave Divjak (@JaysNiners4Life) reported@RealDonBradshaw @BlueJays @Rogers What a stupid post.
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a simple plebeian (@nerdynotreally) reported@RogersHelps hello any ETA of the Internet outage being fixed by Surrey whalley area?
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🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported@RogersHelps I have a review number and I have information from the customer service team. This billing was done in error and I won't pay it.
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CanadaSam53 (@canadasam53) reported@RogersHelps It took over an hour at 10 pm to get help it’s normally 25-30 minutes
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Ryan (@RC3POX3Point0) reported@cwiltzy @Rogers Lmao such a piece of **** conglomerate
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Kieran W (@WeberK94) reported.@Rogers has got to be one of the worst companies in Canada. Gonna miss hearing Kelly call the games this year
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MW (@marcuswaters) reported@Rogers Part 2 - Your infrastructure doesn't allow customers to reach the support due to 'excessive call volume (=everybody calling to complain re unauthorized increases. Ridiculous options to get through to an agent. AI ftw. Cost cutting at its finest. Bigger bonuses inbound
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AK... (@aneupane) reported@MikeDelpieroX @RogersHelps I'm not going to file complaint for my personal time damage but will report their fraudulent behavior towards customers. There might 1000 of victims like me. Luckily I noticed and have time to wait almost 3 hours but think of those who doesn't. You promise and don't fulfill?
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Nadalie (@nadaliebardo) reported@RogersHelps It was down for 12 hours on Sunday. Now the middle of a Thursday. How can anyone depend on you? How can I schedule calls and trust I can even be there?
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Jacqui (@JacquiKJanes) reported@Rogers are your staff calling at random times offering discounts then asking for account information and they don't understand why this is an issue? #fraud #togoodtobetrue
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RDL (@The_Rene_Gade) reported@RogersHelps My smoke alarm keeps going off for no reason. I've been waiting for technical help over 20 minutes. Twice this year, my bill increased and service level decreased.
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Kevin F (@Kevin1141531) reported@msh_1486 @RogersHelps Absolutely! If you wanna share how the complaint got resolved it would be interesting to know. Good luck.
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Sydella (@newfiegirlrules) reportedHey @RogersHelps @Rogers after all the crap to return phones now you tell us you didn't receive 1 of them. I can send you screenshot from @PurolatorInc showing delivery for both on the same date & time.
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Dimitri (@dimitrigeorga) reportedAbsolutely the worst customer service experience @Rogers For what we pay you in Canada it’s ridiculous. As much as you’d like to get rid of paying people your AI “agents” are terrible. Your customer service was awful years ago and it’s gotten even worse.
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Terry Murphy (@tyjac2) reported@RogersHelps 8.5 hours with no service and no information what a great company
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Paranoid Android (@Marvinmeentende) reportedI will never again use any services from @Rogers! Had their home internet service on a contract after trying a few different providers and was pretty happy with the service, until I had to move to another province. They said I couldn’t transfer the account and ...
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B_Doll (@B_Doll201) reported@KellyHrudey @Rogers @Sportsnet wtf are you thinking here?!?! Extend the contract #wewantKelly
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Jim Allan (@Jet_Wash) reported@RogersHelps my tv and internet has been dropping on and off all day. The outage site says there isnt any issue.
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Terry Murphy (@tyjac2) reported@RogersHelps when will my internet and tv services be back on they have been off all afternoon Such poor service
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Molly (@amollymonster) reported@Rogers why have I spent a MONTH trying to get a hold of an actual person to talk to about my account? This is ridiculous.. worst customer service I’ve ever experienced.
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Muthyam (@MovieMuthyam) reported@RogersHelps Well when i clicked the link it just shows me plans and once I sign in and do it, It dsnt show the modem by the way ,just shows internet plans. Modem is my main concern.