Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Scarborough, Toronto, Vancouver, Mississauga, Calgary, Ottawa, Alliston, Montréal, Halifax, Edmonton, Hamilton, Waterloo, Brampton, St. Albert and Stouffville.
| City | Problem Type | Report Time |
|---|---|---|
 Scarborough |
Wi-fi | |
| Scarborough |
Internet | |
| Toronto |
TV | |
| Vancouver |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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HockeySteve72
(@HockeySteve72) reported
@RogersHelps All just don't know how to fix the glitch
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Valerie ONeil
(@valerie_oneil) reported
@Rogers Was put on hold from a live agent never came back almost 3 hours on the phone being charged for ignite tv which I don’t have!!!! Horrible company!
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nicole
(@NicoleTanguay2) reported
@SuzeMorrison @TekSavvyCSR @RogersHelps Yup. Our live streaming is so slow that turtles move faster.
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Muhamet Collaku
(@CollakuMuhamet) reported
@RogersHelps If I am looking to cancel a service csn I do that through DM
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Rizzy Riz
(@PrinceAriiz) reported
@Rogers just want to let you know, whoever designed your smart home monitoring system lives in ancient times. What a GARBAGE system. My car was broken into 3 times and all 3 times camera dint catch anything. USELESS.
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Ch.He
(@charlotteher) reported
@SuzeMorrison @RogersHelps definitely! We have to restart the modem several times a day when internet is barely working / not working at all. 🤨 it always comes back on ... just so annoying
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Roy Artarian
(@RArtarian) reported
@RogersHelps I hope you guys can reply soon. We have to fix this issue asap.
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Katie Gerskup
(@kgerskup) reported
@cbcmarketplace Hey, I have a story you. @TekSavvy has issued three tickets to fix our internet and no one has answered the tickets... they keep telling us @rogers is to blame!!! We have been getting the blame game. Hope others don’t have to go through what we are.
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bryson
(@Bryson_M) reported
@SuzeMorrison @TekSavvyCSR @RogersHelps But let's say there is a network capacity problem. There are a few issues here. First: we know internet users in Canada are being overcharged as the CRTC found that wholesale rates to indie ISP competitors were too high. (That, in turn, means everyone has been over-paying)
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MABES
(@maybelleelee) reported
@Rogers has the worst everything, waiting for over an hour for customer service is just ridiculous. No wonder everyone leaves you
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bryson
(@Bryson_M) reported
@SuzeMorrison @TekSavvyCSR @RogersHelps Oh man I totally get how annoying it is when the internet gets slow. What's even worse, there are an immense amount of variables found at the root of problems from household to household. One might have congested wi-fi , another modem bad signal. but all would *feel* the same.1/*
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Andre DB
(@ADebritz) reported
@RogersHelps ANSWER THE PHONES!!! WHAT IS THE POINT OF HAVING A CUSTOMER SERVICE LINE IF NOBODY ANSWERS?!
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bryson
(@Bryson_M) reported
@SuzeMorrison @TekSavvyCSR @RogersHelps The biggest challenge is the fact that, due to hugely inflated rates, it doesn't make sense for indie ISPs like TekSavvy, Start and Distributel to sell services over the fibre network. This means everyone crams on to the affordable cable connections, straining the infrastructure.
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Rizzy Riz
(@PrinceAriiz) reported
@RogersHelps Already been on the phone with your customer service department for over 2 hours. Everything is being cancelled. Done with it.
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Muhamet Collaku
(@CollakuMuhamet) reported
@Rogers what is with the wait times this week. I was told your loyalty department is experiencing tech issues can you clarify
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bryson
(@Bryson_M) reported
@SuzeMorrison @TekSavvyCSR @RogersHelps Those cases would need a support call to the respective ISP for the appropriate troubleshooting to get fixed. But what about local infrastructure? Cable internet, the most popular internet rn, is shared between you and your close neighbours (like the 8-16 houses right next by).
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The_Real_Kunaal
(@kunaalj) reported
@Rogers customer service line doesn't have a wait time, number in line or callback feature in 2021. And They don't even allow you to cancel via live chat. And they also blame long hold times on the pandemic even though they've had this issue since I've been in Canada...
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grace chatterpaul
(@moccasins71) reported
@RogersHelps internet down is there issues on your end
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Clair Annette Player
(@4applezz) reported
@RogersHelps Service interruption in St George Brant county. No home phone, no tv, no internet.
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Suze Morrison
(@SuzeMorrison) reported
Hey @TekSavvyCSR / @RogersHelps - I'm hearing from folks in #torcen (myself included) who are having massive speed issues. Is there infrastructure work going on locally? Are y'all throttling? My own speed test is down to 1 Mbps DL & has been for 2 days. It's barely functional.
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Allison McAteer
(@Shoegal1414) reported
@RogersHelps is there an internet outage?
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XSET Trey
(@TreyRL_) reported
Help @RogersHelps
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HockeySteve72
(@HockeySteve72) reported
@RogersHelps I use the fire tablet, recent one from 2020. NHL keeps telling me I am blacked out. What do I do to fix it or is it discontinued.
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Rogers Cares??
(@CaresRogers) reported
@dprihodko @RogersHelps @Rogers Secret tip. We won’t answer until you’ve waited 2 hours. We find that 99% of callers hang up by then and just take the piss poor service and overcharging we provide like good little sheep
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Kevin Smith
(@viruk42) reported
@Fussball_eh @Sportsnet @Rogers You feel that way because it's true. They (well, the bosses) only care about money, not the people they rip off and **** over.
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Niranjan Kulkarni
(@Niranja30493389) reported
@Rogers Home Internet - Wasted almost 3 hours over the phone yesterday attempting to cancel my Internet. Today half hour on call listening to ads about what Rogers can do. Only if they could provide callback service. So frustrating!😡
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bryson
(@Bryson_M) reported
@SuzeMorrison @TekSavvyCSR @RogersHelps Had the incumbent providers not blocked and appealed the decison, delaying those new rates, everyone would have had lower internet bills the entire length of covid and maybe the occasional speed hiccup wouldn't sting as much. But that's not the main problem.
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Roy Artarian
(@RArtarian) reported
@RogersHelps It was a while ago since we were arguing about my internet connection. Today my upload speed went down from 22 mbps to 8.41mbps. I saw Rogers truck yesterday and I was expecting something like this...
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Wizzy Warrior
(@WarriorWizzy) reported
@RogersHelps Why is discord stuck on rtc connecting whenever I enter a call? Same thing with my friend who also uses rogers. Any way to fix this or is this an issue on your end?
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HockeySteve72
(@HockeySteve72) reported
@RogersHelps Fire stick and computer work. No issues