Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Calgary, London, Vancouver, Burnaby, Surrey, Gatineau, Montréal, Edmonton, Oshawa, Simcoe, Guelph, Markham, Kitchener, and Langley.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 4 hours ago |
|
Toronto
|
Total Blackout | 4 hours ago |
|
Calgary
|
Wi-fi | 4 hours ago |
|
London
|
Total Blackout | 5 hours ago |
|
Vancouver
|
Internet | 5 hours ago |
|
Burnaby
|
Wi-fi | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Zeus (@zeus__1334) reported@RogersHelps "You won't believe it, but I'm talking about my 5G+ mobile data. I have full bars, but the speed is abysmal; videos keep buffering and won't even play. The connection in the Stockyard area is just terrible."
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Habs Fan (@Habs_Fan__) reported@RogersHelps are you guys able to check my plans price as I switched online and on the email you sent its not the same. I tried calling but you are too busy and hang up lol Can you check or did Rogers nerf that ability for you?
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Robby Reed (@RobertsonR3090) reported@RogersHelps @niner4k Rogers you have destroyed any love you got I have already cancelled my service
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Bonnie Lee (@stitchlady) reported@M_S_Fricker @ShawInfo @RogersHelps The average time I've been on hold for tech support is 45 min+. Rogers doesn't want you to get any help from a human being - they want you to do everything online yourself despite the fact most tech problems can't be helped online. And the music sucks!
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Mike Ashkewe (Heart of the River / O’dah ziibing) (@BirdmanODST) reported@RogersHelps long standing disconnection issues, have reset countless times now remote wont work or pair. changed batteries and reset this morning already. your data from your end will show how mamy times ive fought with this
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Robby Reed (@RobertsonR3090) reported@RogersHelps @SWSniper07 Do better and stop cutting and buying people out Rogers is terrible
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Chanderkumar (@ChanderkumarY) reported@RogersHelps Actually 296 gb but I am complaining at network aid hope it would be resolved and looked into
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Heldy (@HeldyCarvalho) reportedHello, @Shawhelp @Rogers - have been trying to get through to customer service for several days now. Can be in chat for several hours and all it says is “We are currently experiencing a delayed response. Please wait.” The customer service has tanked. Together with Shaw?
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Sid T (@sidcedar) reported@RogersHelps fix your ******* network, internal issues you ******* dumbass poor quality company poor ******* management got ******* worse when you merged with Shaw. Your own ******* representative don’t even know what the ******* problem is. What’s their ******* job duty
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𝘾𝙖𝙨𝙨𝙖𝙣𝙙𝙧𝙖 𝙍𝙖𝙪𝙜𝙪𝙨𝙩🇨🇦 (@ThisIsMeCassie) reported@Rogers — As one of Canada’s dominant telecom providers, it’s disappointing that there’s no meaningful recognition or support for the very people who serve and protect this country. Our military members deserve more than silence from companies that benefit from the nation they defend. @coreyhoganyyc is this something that’s on your radar?? My son is stationed in Edmonton and will be going to Latvia I’m looking for a better deal for him and thought that the government might have negotiated something like this when they allow this takeover of Shaw
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Cosmochyck (@ninjachyck) reported@RogersHelps Given it was never printed in the first place, so there should be no fee. You want everyone to go paperless and then don't have the information required. I'll just send CRA to you.
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logan (@loosenedspirit) reportedSo @RogersHelps can’t do a callback for support escalation. They’re a phone company. Are we all suckers or something?
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Marie ♡ (@mariestellaa_) reported@RogersHelps Everything is correct and automatic time is toggled on. It eventually corrected but it seems like it’s a network problem?
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Wayster1974 (@wayster1974) reported@yyzsportsmedia Jonas you were just posting about @Rogers service. You think they care what fans think of their hires, or the product. Look at the phone, internet, cable service, TV stations, reporters, broadcasters People keep buying what they sell, why make the product better? @sportsnet
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AD (@iam_ad24) reported@RogersHelps Hello. I'm in Brampton and my mobile internet isn't working since yesterday. Is there any ongoing outage going on in this area?
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps The problem is I cannot receive the MFA code. It will not come to me. The backup is useless. So I cannot access email at all. On a cell, on a computer, on a tablet. Like how many hours should this take?
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SG (@allkindsXO) reported@CGhembu @RogersHelps No solution
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Crypto.pearl (@Cryptopearl_) reported@Rogers Ive been on hold for over an hour. Your cs is terrible @Rogers
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High_5_Brady (@Jimbb5022) reported@RogersHelps … the highest level of customer support and executive escalation. Instead of feeling heard or valued as a customer, I have been left feeling ignored and dismissed.
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ً ً (@RaymondWil78846) reported@DorionforGM @Canucks @Rogers Vancouver is pretty much lib/NDP. You in the wrong hood. go cheer for the coilers. Retard.
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DARSHAN AILANI (@AilaniDarshan) reported@RogersHelps All of this has been done and I’m back in Canada now. I raised the issue with your customer service so that there is some co sideration for a huge bill thrown at me but no one seems to care about the poor network and still want to charge for all the services
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absolutelyEpic137 🐝 (@totallyEpic137) reported@RogersHelps That has been tried but I’m still getting calls. The request “Remove my number from your list” has NEVER worked for me for ANYONE trying to sell me something. Quit calling me.
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Bonnie Lee (@stitchlady) reported@Rogers The sound cuts out the beginning of the game and sometimes during the game. The same happens on some other channels, but infrequently. NBC has pixelating and problems with the picture for months already. I’ve had all my equipment checked and changed.
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Colin (@Colin__007) reported@Rogers @WRN828 Yeah, my unresolved issue is the number of Canadians you fired and went to Indian call centers. Rogers = Traitor to Canada.
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immy (@imranist4n) reported@RogersHelps do we have to submit a complaint with CCTS in order to get anything done? I have called 5 times or more for the same issue and each time the agent says it’s resolved but it’s not.
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Michael Konikoff 🇮🇱🎗️🧡🧡🧡 (@loyaltybuff) reported@toddamus @Rogers @Bell I think the sad truth is that both do not deliver a level of service commensurate to the cost of their services. They defy loyalty logic and the knowledge that change doesn’t help is part of the catalyst IMHO!
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Dean Sarnecki (@sarneckid) reported@RogersHelps The new Rogers Xfinity TV service - and I still have to pay despite not having the cable access!
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Honeyboy Wilson (@HoneyboyWilson6) reported@RogersHelps I have two Fire sticks with the same problem. I have two TV boxes that are fine. All other apps on the fire sticks are ok.
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Bonnie Lee (@stitchlady) reported@RogersHelps That's all be done twice! I've had tech support here twice and it was escalated because its a recurring problem. I just wish Rogers could fix this problem.
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Matan Buchler (@Walsurus) reported@RogersHelps Yep. Cable internet and phones. At this point I’m considering cancelling it all if you can’t help.