Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• Wi-fi (12%)
• TV (12%)
• Phone (8%)
• Total Blackout (6%)
• E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Waterloo, Winnipeg, Toronto, Scarborough, Brantford, Calgary, Hamilton, Montréal, Vancouver, Edmonton, Guelph, Cranbrook, London, Mississauga, and Maple Ridge.

City	Problem Type	Report Time
Waterloo	Internet	2 hours ago
Winnipeg	TV	4 hours ago
Toronto	Internet	5 hours ago
Toronto	Internet	5 hours ago
Scarborough	TV	6 hours ago
Brantford	Internet	7 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JustJonny5 (@JustJonny5) reported 3 minutes ago

  @RogersHelps The Open is not being shown on golf channel in Winnipeg (Shaw/Rogers cable). Please fix the feed.

• 
  Brockus (@BrockWarkentin) reported 4 minutes ago

  @mattsekeres @Rogers @CorusPR They don't see it, they never saw it & I am sure the unfortunate people being laid off some how accept their sacrifice for their more Enlighted Toronto comrades. The irony is Brian Mulroney's talk show is probably the last thing left that gives Corus any relevance.

• 
  Linda Rasmussen (@RasmussenL50003) reported 5 minutes ago

  @tuesday7595 @Rogers @globalnews Mare subsidies? They now outsource customer service and sales to India. They're shutting down radio stations. They've priced themselves out of the market?

• 
  Dave Pasin (@dave_pasin) reported 6 minutes ago

  @NforEnd @TELUS @Rogers Good luck try and get a hold of somebody at ROGERS. Expect to wait at least an hour to an hour and a half if you’re lucky. They’re all bloody awful

• 
  Jeff Paterson (@patersonjeff) reported 7 minutes ago

  @TheHeartPlumber @JayJanower @Rogers my father passed away and I needed to cancel his mobile account. Please inform me about these other options...

• 
  Your choice may not be mine & that's ok! 💙💚🌬 (@jmw52) reported 8 minutes ago

  @RogersHelps Wifi connection issues (one level condo no more than 25 ft from modem) live tv freezes, its mainly recorded or paused tv is the issue.

• 
  Jamie Mitchell (@realJ_Mitchell) reported 9 minutes ago

  @RogersHelps I’ve been trying to cancel my service since the start of the month. Impossible to do when no one picks up OR the system hangs up on me. And I can’t cancel in your stores.

• 
  Expos4ever (@Expos4ever10) reported 9 minutes ago

  I know alot of tickets are already sold but I legitimately don’t know why fans would buy tickets now to watch this #Bluejays50 team & support this incompetent front office & wasteful spending. We give @Rogers $ every month for this crap!

• 
  The CyNick (@TheCynick) reported 14 minutes ago

  @JayJanower @Rogers They really do suck at Customer Service. Possibly the worst I’ve ever seen.

• 
  Angela F. (@RRCCowner) reported 17 minutes ago

  @Rogers You guys manage Fido. Go ask Terrie Tweedle. He will like this one. I use @FidoSolutions I need two phones and the weirdest payment arrangement ever I’m about to be in the news. I know. It’s ********, clutch your pearls. It’s medical and I’m an awesome person totally worthy of some support from awesome companies. Nice pearls. I need a month to pay my phone bill. TLDR Long story. Whistleblower gets fake donation that locks up my bank account from the GoFundMe. Has Parkinson’s so didn’t renew my DL. need ID to unlock bank account Oh. So not so long. Got ID but receipt from service BC isn’t enough. We need the actual ID so with my banking world disabled I’m kinda stuck. I’ll pay it but I need time to get ID. The phone thing? I hate seeing Brad frustrated because it refuses to hold a charge unless it’s perfect. Right charger. Right pressure on charger by hanging it. Waiting all night and it still has 11%. I’m new at this. But I’m all about justice. Nice to meet you.

• 
  Lobster (@jaetay147) reported 24 minutes ago

  @RogersHelps Everyone service stinks from dropped calls to when receiving calls continually going to voicemail. Exceptionally slow speeds and consistent LTE or less connections. It’s not just in my area as I travel more than 400km a day throughout Ontario

• 
  Angela Mason (she/her) (@_AngelaMason) reported 30 minutes ago

  @Rogers Rogers-Shaw internet is down in Vancouver. The chat function is useless for reporting it.

• 
  Parth Barot (@Parth38622421) reported 33 minutes ago

  Rogers falsely flagged me for a business account I never opened, threatened suspension, and even closed my fraud report as “not fraud”. Weeks later they admitted it was their own system error. @Rogers fix this and compensate for the stress caused.

• 
  Samantha Steer (@steersamantha) reported 34 minutes ago

  @RogersHelps i also need to set up my account but no one is answering this damn phone.

• 
  Melanie Behm, she/her (@lovelylibrary) reported 36 minutes ago

  @Rogers I’ve been told emails from some providers are not coming through on Shaw email addresses. I tried to contact for support but there is no option for email issues & your AI chat is useless & customer service hrs & options are terrible. This is unacceptable.

• 
  Ravi Balachandran (@Point_Pedro) reported 38 minutes ago

  @REWoman @Rogers Customer service is well below the acceptable levels in this country, from the private sector to the government agencies. Absolute shame.

• 
  TVL (@TurnerVonLefty) reported 38 minutes ago

  @RogersHelps Why is the Xfinity stream app having constant playback issues? I Either lose audio or video freezes. Happens within a minute of starting playback. I have reinstalled the app and still have the same issue.

• 
  susan🌴🇨🇦🇬🇧 (@feb0219) reported 39 minutes ago

  @RogersHelps @Rogers I have been trying for two days to get through to you. After 2 1/2 hours on hold to be told to hang up, and this morning each time saying to call back, not even put on hold. How do you do business if no one can access your company? This is unacceptable

• 
  Chris Roy (@C_Roy33) reported 40 minutes ago

  @patersonjeff @JayJanower @Rogers Maybe they should try reinvesting even 10% of those profits, into better customer service. I get there isn't a lot of selection in this country but i PROMISE you, the 1st company that has english speaking HUMANS i can talk to when i have an issue WILL get my business.

• 
  Darren (@cdndaddio) reported 42 minutes ago

  @JayJanower @Rogers I believe they aren't carrying it because USA network now and NBC on the weekend. Not golf channel

• 
  It's D Sedins - #22 Forever (@dljjohnson) reported 43 minutes ago

  So, why did my @Rogers bill just go up I've been on a good plan for 2 years Now I'm getting charged more for shotty service Is it time I change my provider...

• 
  Jack Carlow (@jackcarlow11) reported 47 minutes ago

  @Rogers @ShawDirect you guys are a disgrace. Back to back years in the Open Championship you can’t put the golf on in Canada. Embarrassing. This is not what golf fans deserve after what they pay for. Please fix

• 
  Your choice may not be mine & that's ok! 💙💚🌬 (@jmw52) reported 50 minutes ago

  @RogersHelps Where do i start? Mobile app drops internet connection (other streaming apps seemingly do not), recordings missed, recordings saying you're finished watching 5 minutes in. Fast forward or reverse do the opposite. Stop or exit button frequently unresponsive. 2 tvs same issues

• 
  robcampbellyyc (@robcampbellyyc) reported 52 minutes ago

  @RogersHelps The problem is, this is not a isolated incident, this happens constantly, and my Internet is giving me 20% of what it’s supposed to be in the way of speed. I had a technician at my home this morning who could not fix anything. But am I getting a discount on my service?

• 
  Chris Conley (@ResearchChat) reported 53 minutes ago

  @RogersHelps Every device that connects is impacted. Only appears to be a problem over the last several days.

• 
  penny collenette 🇨🇦 (@penottawa) reported 59 minutes ago

  @sharongregson @Rogers I feel your pain, Sharon. No idea why big companies cannot remove people from lists. Telus is just as bad.

• 
  John Tucci (@john_tucci) reported 1 hour ago

  @RogersHelps How long should I stay on hold for? I’m at 1.75 hours now. Just help me please.

• 
  vish (@vishy1978) reported 1 hour ago

  @RogersHelps Yes. Flashes green for a couple mins and then solid white but it happens intermittently all day. Working from home and it’s very inconvenient. Currently on hold again with your tech support for 1 hr 8 mins

• 
  Arbutus Running Fox (@xuanyuanxiaohei) reported 1 hour ago

  I called Rogers on June 22 to cancel my internet effective July 2. Rogers sent me a gateway return label on June 23 and confirmed receipt on July 13. On July 15, I was billed again and told there was no cancellation request on file. Always get written confirmation. @Rogers

• 
  Colleen de Papp (@colleendepapp) reported 1 hour ago

  @JayJanower @Rogers Or there's never anyone to get help from when your Internet cable and everything else goes out. #rogerssucks