Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Surrey, Calgary, Ottawa, Newmarket, Mississauga, Vancouver, Winnipeg, London, Edmonton, Stratford, Moncton, Ajax, Montréal, and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 5 hours ago |
|
Surrey
|
Phone | 10 hours ago |
|
Calgary
|
Internet | 10 hours ago |
|
Ottawa
|
TV | 11 hours ago |
|
Newmarket
|
Internet | 11 hours ago |
|
Mississauga
|
Internet | 13 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Lynn Without an E (@Moon_River05) reported@blu_kryptonian It's hard wired into the cable box. @Rogers does everything in their power to make sure their customers are unhappy. It's really quite incredible. They actually have an automated message that says "We are too busy to take your call, goodbye" when you call customer service. Goodbye is right!!!
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J Hanna (@JohnHanna86) reported@RealDonBradshaw @BlueJays @Rogers WTF are you griping about ? They’re showing the fans what he looks like in Jays blue. No harm no foul. There’s a lot stuff to whine about this year but this isn’t it.
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The Truth (@the_truth1234) reported@Ryan_r_Williams Cell coverage in Canada is only getting worse. It’s terrible for dropping calls all over. @Rogers
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BernaSZN (@10Bernardeschi) reported@RealDonBradshaw @BlueJays @Rogers Holy **** youre a squid
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Daniela ⚡️ (@bad__dani) reported@Rogers I need cancel my phone plan but im not in Canada, help!
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Not Jesperi (@cakeeater74) reported@FierySharky @Rogers @Sportsnet He sucks at his job he evaluates goaltenders like it’s still the 90s
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HumanInTheLoop (@AsworLicheam) reported@djlaela @RogersHelps That's disappointing. If they have a known issue or outage, they should turn off their AI agent and send a mass notification to users so they know without looping in the AI bot.
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Jim Allan (@Jet_Wash) reported@RogersHelps my tv and internet has been dropping on and off all day. The outage site says there isnt any issue.
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Drew (@DrewXperience) reported@georganneb @Rogers Canada’s telecoms are broken.
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LVNTHEDRM (@Adams11Colin) reportedWhy do big company’s like @Rogers @amazon have such ****** customer service… They take your $ no problem but when you have an issue or concern good luck having it resolved… Business don’t care about customers anymore it’s really sad.
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Matt Goldberg (@MattyGold7) reported@KellyHrudey This sucks! @Rogers sucks. I’ve already cancelled my SN+ and they continue to validate that decision.
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chrisc (@nl_rock) reported@RogersHelps Only trying to cancel as person who set me up on new plan made it a new account number and didnt cancel my old plan, I would really like someone to contact me to fix this issue
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opt1mu5-pr1m3 (@Opt1mu5P) reported@KellyHrudey @Rogers @Sportsnet you guys just keep ******* up more an more and I can’t wait for even more ppl to cancel their subscriptions
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🇨🇦mathien17_ (@mathien17_) reported@Rogers For a company thats worth $25 billion and this is the customer service were getting.
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mmm (@Juniorceo7) reported@Rogers fix your ****** data services in canada im not paying for the slowest 2009 data speeds morons
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🇨🇦mathien17_ (@mathien17_) reported@Rogers And he/she was still insisting to do the diapute with anna- So im connected to an agent to could or could not help me at all and sends me to a robot - and the robot could not help me at all.
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Eddie (@jledwards70) reported@FierySharky @Rogers @Sportsnet now get rid that awful DEI hire Botterril
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Karl (@KennedyKreep) reported@RogersHelps So let me get this straight? You’re telling me to pay the exorbitant fees until a better fee comes along? If it ever does?? yet if I cancel, come back say a year later I can save big-time money? What kind of retention is that?
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Ryan (@RC3POX3Point0) reported@cwiltzy @Rogers Lmao such a piece of **** conglomerate
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This is getting out of hand (@MaestroVas) reported@RealDonBradshaw @BlueJays @Rogers Are you stupid?
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Georgiana Balanica (@GeorgianaB83826) reportedHey @Rogers you need to do a much better job at dealing with your customers! I’ve been waiting for more than 15 minutes today to be transferred to talk to a supervisor after dealing with a customer service representative for more than 30 minutes that couldn’t understand my request for a service upgrade! You can’t put customers on hold for that long without resolution so I had to drop the call! Train your employees and train them how to properly help customers meet their needs! I know I’ve been working in this industry for over 15 years! I’ve started in customer service however it’s not what it used to be! Now it seems you want to get rid of customers as fast as possible instead of helping them and ensuring they remain loyal to your business!
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Skeets59 (@Skeets593) reportedI see a new line item on my Rogers cell phone bill. “Wireless rate adjustment “ $5. I call Rogers. They are experiencing higher than normal call volume and to call back later and they hang up on me. Nice. Well you just lost a customer @Rogers. I’m now with Freedom
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Rossco (@Rossco404) reported@rogers internet is the worst thing ever. Absolute garbage
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Alp Deniz (@alpdenizdeveci) reported@RogersHelps My mobile service, calling from Germany about my Canadian account, maybe called 7-8 times waited quite a bit, so I am guessing I will be charged around a hundred euro without being able to talk to anyone
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Manzar Syed (@twitmanzar) reported@RogersHelps @Rogers @CRTCeng, please help.
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Karl (@KennedyKreep) reported@Rogers @RogersHelps is the biggest rip off in Canadian history! Literally spent 2hrs on the phone waiting for an available service rep. to only suddenly be told "high call volume, call back later" I WAS IN LINE!!! Waiting for my turn. Cancelling is now my next move.
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Jo (She\Her)🇨🇦 (@jmckay2508) reportedWTF! @fordnation @Rogers is about to show YOU their lil'wire brush. Take that shot at Poilevre's seat now - OR???
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Nazmo (@MichiganCanuck1) reported@DailyHiveVan Sportsnet has really been on a roll with pissing people off this offseason. **** @Rogers **** @Sportsnet
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Marion Harrington (@petemare) reported@Rogers I am trying to report a fraudulent account. I have spoken to 3 people via chat, 3 via phone and have been disconnected from your Customer Solutions team 6 times with 8 hours of hold time. Please provide a contact so I can have this rectified
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Chris Thorne Art (@christhorneart) reported@FierySharky @Rogers @Sportsnet Sportsnet continues to make bad after bad decisions regarding hockey and hockey coverage. Why buy the license if you are just going to kill the coverage? And in turn the fanbase?