Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Nepean, Toronto, Mississauga, Montréal, Calgary, Midland, Orillia, Hamilton, Saint-Tite, Surrey, Richmond Hill, Oshawa, Guelph, Brampton, and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Nepean
|
Wi-fi | 2 hours ago |
|
Toronto
|
Internet | 2 hours ago |
|
Mississauga
|
Internet | 3 hours ago |
|
Montréal
|
Internet | 4 hours ago |
|
Calgary
|
TV | 7 hours ago |
|
Toronto
|
Internet | 14 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
🎭 Sändi Cöle 🎭 (@Sandra_Cole44) reported@RogersHelps this is ridiculous I was on hold for 30 minutes the tec failed to tell me to unplug the cable books a tec call ends I decide to unplug the cable anyways now the internet is back on but now I have to cancel the tec another 30 minutes on hold.
-
HockeyBusiness (@HockeyBusiness) reportedRemember when Rogers offered buyouts to half their staff? Well, now, when Rogers customers call in to speak to support, you now get AI ASSISTANTS! Not even live agents! If it was an hour of frustration on the phone before, it's 10 times worse! UNACCEPTABLE! @Rogers
-
MACK A (@mack1971) reported@RogersHelps Would you PLEASE hire more people to answer customer “ service “ lines??? 3 freaking days of trying to reach an operator, not sure why you guys think we have hours to wait on hold to speak a person , absolutely the worst company I deal with
-
Bonnie Lee (@stitchlady) reported@RogersHelps @TheKarltopia Rogers used to have a callback option -it was very convenient but it was discontinued a little while ago. Too bad.
-
BrianM (@briangm11) reported@RogersHelps @Rogers Had a home tech support visit for yesterday to check and maybe replace the modem, but the guy stood us up, didn't even call. This isn't something the twitter team can fix, so we have to try the phone again. Ironic the only call we got yesterday pm was from Bell Canada Marketing!!
-
Ranjan Soni (@_RanjanSoni) reported@aangelic491 @Rogers Nope. The only solution is to call them and go through the whole ordeal. They don't have a simple call back solution to prevent their customers from staying on hold (you cannot attend any other calls for hours if you are on hold) and then get 'disconnected' automatically.
-
Paul Tonsaker 🇨🇦 (@PrisonBull) reported@Canucks @Rogers The fans would like to see how the draft and trades get decided upon and how they go down. It is my second most interest apart from the on-ice product.
-
Peter Menzies (@Pagmenzies) reportedEven Phil Lind used to complain to me about @Rogers customer service. Lord, hear my prayer.
-
Steph (@Stephy_72) reported@RogersHelps @Bell_Support please take me as ur client as Rogers customer service is horendous and can’t read either. Tony Staffieri, CEO of @RogersHelps more training and ur CSATs most be really low
-
SCH (@StephenHoltzman) reportedSeriously, @RogersBiz @RogersHelps, three hours on the phone with 4 reps, and even a call to a Rogers Store, and NO one can help me with an email I received from Rogers Business today about my account! @CRTCeng Does anyone know what they are doing at your company?
-
FTP/ACAB 🍉 (@bluesparky666) reportedI just switched my phone to Fizz from rogers and now pay 50% less. Just wanted to share. Im not going to answer your calls @Rogers, you can **** all the way off. Next up, @TELUS internet, your time is up *******.
-
Sanka Jayasundera (@Zenblime) reported@RogersHelps Its on both. I tried doing on the phone and through online and I am not getting feedback on either. I shouldn't be in a situation where a phone with 100% charge dies before I can connect with rogers. My issue is I got a new watch but its not connecting to the plan.
-
Steph (@Stephy_72) reported@RogersHelps the amount of poor reps taking calls and lying with promos. Telling me the bill will be high and will balance the next month. It’s worth to payout the penalty and go to @Bell since they just came to my door!$85 internet & TV
-
Carol (@zephryus47) reported@CTVdavidspence @Rogers Been there done that. Telus is just as bad
-
todd sams (@toddsams15) reported@RogersHelps need help since your tech people seem unwilling to answer calls.
-
Elizabeth Bryant (@wheelgirl77) reported@RogersHelps Still showing no outage at 90 Waller Street in Whitby but modem is still blinking yellow and I’ve heard from neighbours that their Internet and all their services are down too.
-
BrianM (@briangm11) reported@RogersHelps I hope someone calls me with positive information, but not holding my breath! The company-wide cutbacks in your service departments does not look good on you.
-
Thomas Keith 🇨🇦 (@1714tak) reported@RogersHelps @GauravBatish “Feels like customers don’t matter to them at all.” Feels like Gaurav is a bit of a nonexistent idiot-Bot.
-
ᗪEᖇEK ᗩᒪᒪᗪᖇITT (@DerekAlldritt) reported@RogersHelps @TheKarltopia Karl, what their AI bot is really saying, is that this basic feature has existed for a decade, but our systems and tech teams are too old, stupid, or stubborn to implement it, so please PLEASE choose another provider. Just wait until you have to call their business support....
-
Tony Teresi (@TonyTeresi) reportedWHAT IS @Rogers DOING?!?!?! CONSTANT OUTAGES AND INCONSISTENT SERVICE ALL YEAR! ALL YEAR!!!!! AND CANNOT REACH CUSTOMER SUPPORT?!?!?! COME ON!!!! GET IT TOGETHER!!!!
-
🎃👻Failed Myers-Briggs 🇵🇸🇸🇩🐯 (@UghitsAnjali) reported@RogersHelps I have something die why you alway down when I need you bb!!
-
Seeking Signal (@SignalChasing) reported@PsudoMike @Rogers @airalocom Roaming is outrageously expensive. No argument there. But general telco services have gotten very affordable and high quality in Canada. For example, plans are now in the $30-50 range for unlimited talk, text, and 100 GB of data. I’m not sure why you’re complaining. Where are you getting better service?
-
Mikeymike🇨🇦🇯🇲 (@mikeymikems3) reportedSecond month back with @Rogers and I'm already regretting it. Why have I been on hold twice for over 20 mins and can't speak to ANYONE??? So tempted to cancel my contract already.
-
Storm Silvawalker 🇨🇦 (@StormSilvawalk1) reported@RogersHelps Well, I tried again. I've been watching for the network operator but the option is never there. Both myself and my partner have the service and bought a plan with it specifically and are pretty disappointed.
-
Dan (@DanMac2014) reported@MelissaLMRogers @TELUSsupport I’m with @Rogers, great service but all Canadian phone companies are just too expensive- yup, Canadians are definitely getting ripped off in comparison
-
Chiranjeevi Nagiredd (@chirutweet) reported@RogersHelps Yes my account is set up now. I just have issues with my activation charges.
-
phantom (@rebellion__scum) reportedsweet Jesus @RogersHelps do something about the amount of spam texts on ur network! Ported from Telus a month ago never or rarely had any, since coming to Rogers that’s spiked to 30+ a day
-
CrayCray (@CrayCrayRules) reportedWhy is my Rogers down again!! #rogers @Rogers
-
Chiranjeevi Nagiredd (@chirutweet) reportedVery disappointed with @Rogers experience. On May 1, I got 2 prepaid SIM lines from the Rogers Longueuil store and was charged $80 activation fee per line. Later, Rogers customer care confirmed I should receive a full refund and asked me to visit the store.
-
Chiranjeevi Nagiredd (@chirutweet) reported@Rogers @CanadaTelecoms @CRTCeng Please help.