Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (12%)
- Total Blackout (6%)
- Phone (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Markham, Toronto, Cambridge, Owen Sound, Oshawa, Calgary, Guelph, Québec, Winnipeg, Brampton, Ottawa, Duncan, Midland, and Halifax.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 34 minutes ago |
|
Markham
|
TV | 1 hour ago |
|
Vancouver
|
Internet | 2 hours ago |
|
Toronto
|
Internet | 3 hours ago |
|
Toronto
|
Wi-fi | 3 hours ago |
|
Toronto
|
Internet | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
-
Sterling Witt (@BluntButRight) reported@IndubitablyTho @LoveMy7Wood @RogersHelps Yes! Moved from ON to AB and was SO happy with the service. It was night and day. Not any more.
-
Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported@RogersHelps so how long til the outage in Calgary for TV and internet will be fixed?
-
Jewel (@Jewel__n3) reported@RogersHelps is there an outage in southwestern Ontario? I work overnight and can’t get connected.
-
Andrew (@PCWAndrew) reported@Rogers calls me so often to sell cell service I don’t want that it’s making me reconsider the services I do have. You should be able to remove me from marketing calls (and your third party marketing calls too).
-
KNugent4118 🇨🇦🇨🇦🇨🇦 (@KNugent4118) reported@ClunekMarika @Rogers @RogersHelps Unfortunately we don't have Cogeco available in our area. Damn monopoly.
-
loose chin strap (@bigjbowski) reported@MathesonJMT @Rogers This is exactly why we need @Verizon and other competitors in Canada to give Canadians a choice and bring down costs I
-
Canucks Critic (@CanucksCritic) reported@Canucks @Rogers Day one already on camera. Feels like the real work starts after the filming ends and the same problems are still sitting there waiting.
-
@HolyDegenerate (@RandySaretzky) reported@RogersHelps I need to talk to customer service and they said on the recording there to busy and hung up
-
todd sams (@toddsams15) reported@RogersHelps now having internet buffering issues smarten up and get things fixed or i don't pay period end of story Capiche!!
-
Alexis Gee (@lexomatic) reported@RogersHelps The internet got fixed Tuesday afternoon. Monday I got notice that the issue I had reported was closed as resolved, 2 days after it was closed & not resolved. Today (Wednesday) I got notice that it apparently has been fixed because techs couldn't find the cause. Not impressed.
-
Elizabeth Bryant (@wheelgirl77) reported@RogersHelps Service came back roughly 5:30 AM. Another four hour outage. Starting to feel intentional as if you’re throttling us on purpose trying to limit our usage for deliberate periods of time.
-
Robert Jones (@robert12jones) reported@Expos4ever10 @Rogers The @BlueJays are a bad team.
-
Michael DelPiero (@MikeDelpieroX) reported@myrnalambert @RogersHelps @Rogers If you file through the CCTS, Rogers is required to formally participate and respond to the complaint through the process. It usually also escalates it beyond frontline support, so it gets assigned and tracked instead of being bounced around. #Rogers
-
Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported@KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.
-
Myrna Lambert (@myrnalambert) reported@MikeDelpieroX @RogersHelps @Rogers I will look at the complaint route - but the issue is they are travelling and we need to contact the employee and we can’t. Horrible service - so disappointing.
-
@HolyDegenerate (@RandySaretzky) reported@RogersHelps It’s Easier to telus and change providers than get service.
-
Bill Wellman (@bill_dub) reported@CoryJudson @Bell @Rogers I was having issues with Bell. They were finally resolved but I had mention to the Bell rep that i had investigated the option of switching to Rogers as they gave me a great offer. The Bell rep basically told me to go ahead and take the Rogers offer
-
Trizent (@Wizalters) reported@RogersHelps currently 84 minutes into a call with internet down in my area not just my residence. Wants to charge me a fee to have a tech come out? Huh? It's at least the block (others on block no internet). St Albert, AB. No insight, no solutions, just eat up my time.
-
James Hughes (@JHughes681) reported@BlueJays and obviously Shapiro will never fire Atkins himaelf no matter how awful he is as the GM. @Rogers as a company need to realize fans won’t keep coming back to watch bad teams every year, and sponsors will then pull out and not spend their money on a bad product. TBC…
-
mike walsh (@mikewal16285187) reported@RogersHelps The streaming buffering is a well known issue with your product that you seem to refuse to address.A local small internet provider I had before Rogers bought them never had this issue and that was with a quarter the download speed.
-
Bougie Auntie (@giselegigiu) reported@Rogers what happened to your customer service? Because you don’t have anymore. You have a call center with no service. Everything is I don’t know… I had to hang up. It’s terrible
-
Chelle (@traaashpanda) reportedIt’s wild to me that @Fidomobile, which is essentially @Rogers doesn’t have customer service on a Sunday? They’ll let you sign up for their services but if something goes wrong … get ****** :) No ported phone number means no calls. No text. No 2FA.
-
ander (@anderbear_) reported@RogersHelps i never got the box nor would i even want one to begin with. The only thing i wanted was internet and the only thing i got was internet. Where did this magical box come from? i talked to your live support and they dont help. Now im on the phone waiting and its been 47 minutes.
-
Lt (Retired LAPD) Frank Columbo 🏴🇨🇦 (@jsam10983741) reported@LoveMy7Wood @Rogers @RogersHelps I’ve had cell issues for some time and I’m dreading calling them. One of the worst companies I’ve ever dealt with.
-
🇨🇦Angel🇨🇦 (@Kismetangel1) reported@blogTO Good! @Rogers Are a horrible company! Lay offs. wrongful termination! Ted is rolling in his grave!
-
chris (@whiteboywork) reported@RogersHelps fix the internet 2 days of constant resetting the router ... and your the best biggest internet provider in the country???
-
Ty (@xTylerB_) reported@RogersHelps anything going on with 5g mobile networks today? I have to force my phone to use LTE instead of 5g. If I keep 5g on, mobile data and sms not working
-
mike walsh (@mikewal16285187) reported@RogersHelps I have the same device that worked fine with Ruralwave before Rogers bought them and shut them down
-
evanspence (@Loveataurus) reported@RogersHelps Nope i already tried it's stupid. You guys removed it cause you guys messed up but i get punished. So ya you will lose a long time customer
-
Anne (@anelame) reported@RogersHelps Shaw legacy client. Need a technician to assess and repair broken phone line. Chat booted me out after 3h wait saying as Shaw customer they couldn’t help (even though I access through Shaw link). poor experience and paying for a broken service now. Telus may be best