Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: St. John's, Toronto, Edmonton, Orangeville, Winnipeg, Oshawa, Hamilton, Halifax, Toronto county, Kamloops, Barrie, Vancouver, Ottawa, Montréal, and Sioux Lookout.
| City | Problem Type | Report Time |
|---|---|---|
 St. John's
|
Internet | 10 minutes ago |
|
Toronto
|
Internet | 2 hours ago |
|
Edmonton
|
Internet | 7 hours ago |
|
Orangeville
|
Wi-fi | 7 hours ago |
|
Toronto
|
Internet | 8 hours ago |
|
Winnipeg
|
Total Blackout | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Jean Robert Fournier (@DjayBobb) reported@CanadasLeafs @Rogers Customer service needs to improve, so ******* frustrating @rogers
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DL - on Bills WR 🚂🚞 next stop, draft one in 1st (@BC_Bound) reported@lindsaytaylorl @Rogers Kitchener right now, this is what brought me here Loll guess theres only an outage in my block frig sakes
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Ed Flynn (@edflynn) reported@RealDonBradshaw @BlueJays @Rogers Jesus, Don. Lock down your account.
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JP (@JoeyAllegro95) reported@RogersHelps @GeesDubb Go **** yourself @RogersHelps This is absolutely criminal, and our government needs to step in. They are holding people hostage with no way to get ahold of them.
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Scott Slade (@poleman88) reported@RogersHelps After almost 3 days of trying to talk to someone to cancel my parents home services due to them moving into a retirement home, I finally get someone and they tell me it’ll be $450 + tax to cancel. Great way to treat longtime customers.
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Michael Gallo (@galloots1313) reported@RogersHelps @416ash Your customer service is a joke and what led me to cancel my internet
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Jimbo Jones Senior (@JimboJonesSr) reported@CanadasLeafs @Rogers Lol I was on hold with them for over 2 hrs couple of weeks back. That was after showing up at a Rogers store where they make you buzz an intercom , "move in front of the camera" ask you what you want then tell you to call CS that they can't help. Lol
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Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps Over an hour late for a technician and when I call I’m on hold & forced to listen to the torture of bad music-that sounds like you recorded it on to tape from a bad AM station and you wonder why customers are upset when the agent comes on line!!
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AJ (@DWOMB) reported@CanadasLeafs @Rogers Do y'all not have Bell fibe where you are? Customer service might not be better but the service itself is
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Mike Gunn (@One_Gunn44) reported@CanadasLeafs @Rogers I Waited online for over 2 hours wanting help with a move… and was disconnected. I have been a Roger’s customer for over 35 years and this the peak of horrible customer service. #rogers
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I'm Big Ern (@MisterMcCracken) reported@RealDonBradshaw @BlueJays @Rogers You know everyone has done this when players get traded for DECADES! There's still time to take this tweet down.
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Love My 7 Wood (@LoveMy7Wood) reported@HeartPatient105 @Rogers @RogersHelps I had to dump their cell service because of a dropped 911 call near my cottage. That is unconscionable.
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Heather F. (@momluvsfood) reported@RogersHelps @Rogers It’s now a game. 3 hours in the queue yesterday only to be cut off. This morning I called at 9am the time the lines start. I’m still waiting in the queue 2 hours later. What are your metrics, average call delay, first call resolution , cust Sat?
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ec87 (@chuter87) reported@RealDonBradshaw @BlueJays @Rogers Are you this stupid in real life or only on here?
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Search Navigators (@SearchNavCAN) reported@RogersHelps @DivyeshkumarB I have been on the phone with YOU peope for 3.5 hours. What does a customer have to do to get service? Asking for many friends.
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Jeffrey Brinson, Ed.D. 🎗 (@JeffreyBrinson) reportedIs it a coincidence that in the weeks following a very direct and candid call with @RogersHelps that your products intermittently fail to work properly? It started immediately afterward.
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Hales (@claytonhales83) reported@RealDonBradshaw @BlueJays @Rogers Literally every team does this. Calm down
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Grittygirl88 (@grittygirl88) reported@CCTS_CPRST @Rogers is keeping too wide service appointment windows for a job that can be completed in 15 minutes and they charge 75 for rescheduling. Do they expect people to be available for 5 hours and keep waiting for their technicians.
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Grittygirl88 (@grittygirl88) reported@RogersHelps Roger's offline stores are not able schedule the te h appointments for new device installation and are not even able to schedule appointment. The Roger's in square one mall said they cannot do any modifications for the home internet service.
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Steve (@SteveD29) reported@RogersHelps What a disgrace you are. Charging me 210 bucks for an internet service that I haven’t used and your customer service tells me “Nothing we can do” I haven’t used rogers internet in almost a year. Completely useless and unacceptable customer service!!!
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The REAL Sassy Queen 👑 (@TheRealSassyQn) reportedWow been on HOLD with @Rogers over an hour to cancel our INTERNET and got disconnected Went into a STORE in ON @fordnation They are giving me the same number to call If they never answer .... How do you cancel?? This is disgraceful service #Rogers #NeverROGERS
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John Tucci (@john_tucci) reported@RogersHelps How can I? Most of the time you go through the verification and then it says that they are too busy and hangs up. I had to call the sales department and get her to put me through. After support answered, he wasn’t helpful at all. I asked to pass me on to the cancellations.
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Lucas Jorg (@LucasJorg1) reported@RealDonBradshaw @BlueJays @Rogers What is your problem?
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X-Jen 🇨🇦 (@JenTiale) reported@Darth_Pingu @Rogers Rogers is the worst when it comes to contracting out of country. They dont care about Canadians.
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Bonnie Lee (@stitchlady) reported@Rogers have you noticed that the most number of posts directed to Rogers or Rogers helps are about poor Customer Service. Specifically about how long people sit on hold trying to speak to someone on the telephone. Have you not gotten the message?
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Maureen (@mbbrennan) reported@RogersHelps What was with the Internet this morning in SW Calgary? Lost three hours of productivity. I am a former Shaw customer. #yyc
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CatastrophiConfusion (@canadianatlarge) reported@RogersHelps @savemilkweed HELP. We are two struggling seniors, who have a CONTRACT with Rogers Cable. For the love of God, stop adding $5 to our bill whenever TF you feel like it. JFC it's a CONTRACT. One we can barely afford as it is. That fraudulent $5 is a meal we have to do without. HELP
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The Original PK (@paulkelly515) reported@RogersHelps been trying for a while to get through to ROGERS and the automatic phone service, after going through several steps, just tells me it’s too busy and cuts me off. Contact me if you can help.
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Steve (@SteveD29) reportedRogers is making me pay for. Service I haven’t had or used because they lifted the suspension on it. (I get that) but they can clearly see that I haven’t used their service for over a year and now they want to charge me 210 bucks for it @RogersHelps 1/2
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Steve (@SteveD29) reported@RogersHelps Oh I spent an hour on the phone and was told yes even though you didn’t use the service you could have so we will charge you 210 bucks still