Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- Wi-fi (15%)
- TV (15%)
- Total Blackout (7%)
- Phone (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Vancouver, Markham, Victoria, Edmonton, Brantford, Richmond Hill, Duncan, Oshawa, Brampton, Anmore, Saint John, Toronto county, Scarborough, and London.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Wi-fi | 2 hours ago |
|
Toronto
|
Internet | 3 hours ago |
|
Vancouver
|
Wi-fi | 4 hours ago |
|
Toronto
|
Internet | 4 hours ago |
|
Markham
|
Internet | 8 hours ago |
|
Victoria
|
Internet | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Faizer (@faizvirji) reported@Rogers I was trying to sign in tonight and you literally told me I am not eligible despite spending obscenes amount of money on your service. Is this what you do? Because if so, I am entitled to a very big refund
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Andres Franco P (@jahbessingss) reported@RogersHelps Rogers Communications, I live in Edmonton, in the Stillwater neighborhood. The area has been without internet for more than 48 hours—we have no internet! No one is telling us when the service will be restored. We need the internet back as soon possible
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Denis Lefebvre 🇨🇦 (@Denrite_Mech) reported@Rogers wtf every god damn spring we have had problems. 3rd in a row. Fix your ****.
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RealRetroguy (@realretroguy) reported@RogersHelps what is the ETA to restore service in Mississauga/ Port Credit area? Been "in progress" for hours.
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SAMIR PANDYA (@ss_pandya) reportedThis is @Rogers service for you friends. Zero network since 3 hours, no response on calls, and chat queue number is 80! Kudos to all of us who pay three times the US prices in Canada for such a wonderful service! Way to go @Bell and @virginmobileusa !
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Jordan McIntosh 🇨🇦🇺🇦 (@bobpoh4) reported@RogersHelps Is there any timeline update for the internet outage that's affecting the Scarborough, ON area? It's been out since about 7 am this morning.
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Shreyas S (@Shreyas87139893) reported@RogersHelps @RogersHelps Network showing SOS for one of lines. Store could not help. Asked me to call tech support. Been trying for 10 days to get hold of 1 agent. Cant call, cant text, cant use data. And i am paying for that line. Very bad service provided.
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Jonathan Spivak (@jonsp01) reported@RogersHelps Rogers Xfinity Streaming App (RXSA) doesn't stream live TV nor plays back saved programs from the cloud PVR on Android 16 (cell phone & tablet). My old S8 phone running Android 9 has no problems with the RXSA. This problem was fixed, now it's an issue again?
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Andres Franco P (@jahbessingss) reported@Rogers Rogers Communications, I live in Edmonton, in the Stillwater neighborhood. The area has been without internet for more than 48 hours—we have no internet! No one is telling us when the service will be restored. We need the internet back as soon as possible; this situation
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Jean C Rodas (@Antihero_07) reported@RogersHelps I’m working from home and again not service in the beaches area. Worst service ever seriously.
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R𓃟byn (@Hunny_diva) reported@RogersHelps Eric what are you telling me? That the agent didn’t provide me my 4 digit PIN? You clearly don’t even know what’s visible to them. They gave me my PIN#. Also, I got out of Rogers thankfully. You guys suck. So no… I won’t be connecting with the bumbling support team anymore.
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Rick Blaine (@JayJjtml555) reported@RogersHelps ..so after 3 months calling and sending emails, ad messaging on here Rogers actually got someone to get it straightened out....So I get my phone today...go to their welcome email and hit the link provided to set up phone...One wd think Rogers would have a link that doesn't go to a webpage of theirs that say 'OOPS..wrong page]..this is a continuation of a very dark insane comedy of errors from these people..How many others got phones and hit the same link and Rogers doesn't fix it???
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SAMIR PANDYA (@ss_pandya) reported@RogersHelps Yes I did after almost 3 hours. They mentioned it was network related issue and it got fixed after 12 hours! Surprisingly my wife and neighbors who are all on Rogers have no issues at all! Its my business phone and I lost 12 hours of work without satisfactory explanation. Thanks
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Jon Fitzgerald (@xJFITZGERALDx) reported@RogersHelps @Mike17823 Is the internet down? Brantford
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RE2 (@antru999) reportedThis ***** Corbin trash as **** @BlueJays go **** yourself @MarkShapiro @Rogers
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FWIW (@orangeEred68) reported@l3v1at4an @Prxodiigy @Rogers But, we’ll fire Air Canada’s CEO because he didn’t issue one particular statement in French.
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Abbas Naqvi (@sakzaan) reported@RogersHelps Its a samsung s26 ultra in black that i ordered which is at the back order with no clarity of receiving it, while im being charged for the service package upgrade for the package! I dont mind changing the color, but I need the phone ASAP! I dont mind picking it up
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bree (@bree_2002) reported@RogersHelps I live in saskatoon and i am seeing why I cant text is there a outage somewhere or what's going on
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ZynadineZidane7 (@ZynadineZidane7) reported@RogersHelps Game finished I broke the box in frustration.. do you guys have crazy glue to fix this?
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Lorie (@MissWest003) reported@Rogers @pozpiggy86 “PlEaSe UnDeRsTaNd” who talks like that as someone in Support? Oh right… Rogers staff
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Jon Fitzgerald (@xJFITZGERALDx) reported@RogersHelps is the internet down in Brantford?
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Karan Arora (@karan16000) reported@RogersHelps Also your ** AI robot ask stupid questions no real human being to talk
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Jean C Rodas (@Antihero_07) reported@RogersHelps since 12pm with no internet, it says the network outage in my area is “in progress” every hour and never resolved but you guys don’t miss a minute to over charge for your horrible service.
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Charlotte Clarkson (@starbarry) reported@RogersHelps Login works on my computer just not on my phone or the app.
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SIMPLY SINGH, HUMAN 🇨🇦🇵🇸 (@sarabjeetsj) reported@Rogers @RogersHelps - hello claiming “False Charge”, then shutting down is peak “arrogance”. I called d helpline again, opted for a callback - callback was promised in around 1 hr it came back after almost “2 hrs 20 minutes”. Where is governance?
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Muskoka Mitch Marner (@MuskokaMitch) reported@MapleLeafs @Rogers Why are my stewardess' either always retarded or so fat they need to walk sideways down the aisles?
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Atul Prajapati (@Atul_Prajapati_) reported@RogersHelps Red wireless says @Rogers @RogersHelps does the credit check and decide down payment part. They are not able to help me unless Rogers says otherwise. I would like someone to review my Credit history again and communicate to them or via my account to resolve this down payment issue. Please advise, thank you.
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Wut? (@_TheCaptaincs) reported@RogersHelps It is 2x the price to change my plan while staying with you. If I canceled my service and started from scratch it’s half the price. What a travesty of a company.
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Abbas Naqvi (@sakzaan) reported@RogersHelps The call center doesnt know anything!!! I have been bounced around to 5 agents on a 30 minute call with some being rude some being kind BUT WITH NO SOLUTION! I NEED TO TALK TO A SUPERVISOR AND NO ONE WILL HELP ME
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Wut? (@_TheCaptaincs) reported@Rogers your customers support is so atrocious you’re losing my business despite my visceral hatred of Bell.