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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 54% Internet (54%)
  • 16% TV (16%)
  • 14% Wi-fi (14%)
  • 6% Total Blackout (6%)
  • 5% Phone (5%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Oshawa, Simcoe, Toronto, Guelph, Burnaby, Montréal, Markham, Calgary, Kitchener, Langley, Gravenhurst, Vancouver, Chilliwack, Halifax County, and Richmond.

CityProblem TypeReport Time
Toronto Internet 3 minutes ago
Oshawa TV 2 hours ago
Simcoe Internet 3 hours ago
Toronto Internet 4 hours ago
Guelph Phone 5 hours ago
Toronto Internet 6 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • zeus__1334
    Zeus (@zeus__1334) reported

    @Rogers why my ******* internet too much slow and I can not contact rogers its very hard or impossible contact you. I will move from ******* rogers

  • ggreeneyes1975
    Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported

    @RogersHelps The problem is I cannot receive the MFA code. It will not come to me. The backup is useless. So I cannot access email at all. On a cell, on a computer, on a tablet. Like how many hours should this take?

  • Charlii_aBB
    Charlii (@Charlii_aBB) reported

    @RogersHelps Lol, I can't make or take calls that is the issue and the chat is so overloaded it just keeps booting people out. I did get tech support earlier via chat very early this morning they said you need a new SIM. I said ok please send me one. On no, they don't do that you have to call customer support. Go through the whole exercise again for customer service to say you have to contact tech and they will send you one. Honestly, I am ready to turf the phone in the fire pit and cancel Rogers.

  • Rinafong
    Karina (@Rinafong) reported

    @RogersHelps There was an outage in my area earlier but status says resolved. I tried rebooting but it’s still not back up

  • iam_ad24
    AD (@iam_ad24) reported

    @RogersHelps Hello. I'm in Brampton and my mobile internet isn't working since yesterday. Is there any ongoing outage going on in this area?

  • JoeByron87
    Joe Byron (@JoeByron87) reported

    @MapleLeafs @Rogers **** right off, this **** is so rigged

  • Arthur632563042
    Arthur Zhou (@Arthur632563042) reported

    @RogersHelps I tried below steps but no luck: Reset Network Settings (iPhone + all devices) Reset hotspot/APN settings(change to mobile.apn) Toggled Maximize Compatibility ON/OFF Change manual IP, proxy, many other DNS Removed all VPN profiles All DNS can not work normally

  • nb_rich
    B-Rich (@nb_rich) reported

    @MapleLeafs @Rogers Don’t make getting the 1st pick a excuse to trade Matthews. Give him the bag and lets get this **** going

  • JayCassPey
    Jackie Groening (@JayCassPey) reported

    @Bell_MTSHelps That’s not very reassuring. Like I said I regret switching from @Rogers to Bell MTS. Any time we had an issue with them it was fixed quickly. It’s been 48 hours and still not update. This is ridiculous

  • GreatBig_Sea
    Sue Mac 🇨🇦 (@GreatBig_Sea) reported

    @sasa_prinsesa @globeandmail @Rogers I have been a Rogers customer for 30 years. No more.

  • Arthur632563042
    Arthur Zhou (@Arthur632563042) reported

    @RogersHelps I am using an iPhone 17 Pro Max. PLS read all my comments and Apple and Reddit posts. The issue with Apple iOS 26.4.2 and carrier version 69.1 is that the hotspot has problems, and devices connected to the hotspot cannot use any DNS.

  • Ch9seFan
    Matthew Kendrick (@Ch9seFan) reported

    @RogersHelps Hurry up and get this **** fixed. 4 days in a row now if random internet outages. 3rd time today since 10. Like 5 times yesterday. Had to watch half the race on Friday night on my phone cus the internet kept going out.

  • Corby_77
    Corby (@Corby_77) reported

    I don't like nor trust Keith Pelley. He's a corporate yes man, MLSE and ownership is more worried about the bottom line than winning a Cup. When the company I worked for 18+ years was bought out by @Rogers it was never the same afterwards, happy I got bought out. #leafs

  • BrianCanadien
    Viscous Coupling (@BrianCanadien) reported

    Hey @Rogers. Been a customer for a week and already regretting it. How does one speak to someone who can help me? You either can't transfer my call, I wait an hour, or you hang up on me.

  • ap210
    AP (@ap210) reported

    @RogersHelps “Off peak hours”. I’ve been on hold for 1 hour and 5 mins now. It’s 10:48pm and I need to go to bed. Total time spent on phone or online waiting to get help from Rogers for a simple issue today = over 3 hours. Not fair and pathetic

  • Rinafong
    Karina (@Rinafong) reported

    @RogersHelps Hi! My internet has been down for two hours now

  • Matthew_Cann
    Matthew Cann (@Matthew_Cann) reported

    @MapleLeafs @Rogers Went down to the beer league game going on and told the boys?! Now I'm jealous.

  • Charlii_aBB
    Charlii (@Charlii_aBB) reported

    @RogersHelps Yes but would like confirmation that the SIM card issue is affecting many. Based on other reports I would say yes.

  • peaspod23
    Pea’s Pod🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@peaspod23) reported

    @Rogers Your customer service and tech support is absolute garbage!!! This just gave me more reason to love services.. outage since yesterday tons of complaints and rogers hasn’t declared the outages no one is looking into it?? WTAF

  • Liam14903953
    Cryptofanatic420 (@Liam14903953) reported

    Why do ppl renew contracts to get another cell phone from places like @Bell and @Rogers. They give you a garbage phone that breaks down in only 2 yrs...my phone from 15 yrs ago still works...thats how much you're bring ripped off. Stop using them!

  • CGhembu
    Christian Ghembu (@CGhembu) reported

    @allkindsXO @RogersHelps I have the same problem on my phone did you get a solution?

  • RobertsonR3090
    Robby Reed (@RobertsonR3090) reported

    @RogersHelps @niner4k Rogers you have destroyed any love you got I have already cancelled my service

  • albisurequebec
    Alberto Sanchez (@albisurequebec) reported

    @RogersHelps That's terrible! We still like being able to receive text messages. Why does the rogers sim access data on its own and for what purposes and why is the preferred sim setting ignored? Thank you

  • Cryptopearl_
    Crypto.pearl (@Cryptopearl_) reported

    @Rogers Ive been on hold for over an hour. Your cs is terrible @Rogers

  • mariestellaa_
    Marie ♡ (@mariestellaa_) reported

    @RogersHelps Everything is correct and automatic time is toggled on. It eventually corrected but it seems like it’s a network problem?

  • millhist
    TheHat (@millhist) reported

    @RogersHelps Done and it gives me the same behavior. This time it was less than one minute between login attempts. Face it it is your app. Not me

  • zeus__1334
    Zeus (@zeus__1334) reported

    @RogersHelps "You won't believe it, but I'm talking about my 5G+ mobile data. I have full bars, but the speed is abysmal; videos keep buffering and won't even play. The connection in the Stockyard area is just terrible."

  • sarneckid
    Dean Sarnecki (@sarneckid) reported

    @RogersHelps The new Rogers Xfinity TV service - and I still have to pay despite not having the cable access!

  • HoneyboyWilson6
    Honeyboy Wilson (@HoneyboyWilson6) reported

    @RogersHelps Rebooting the modem fixed the problem. I didn’t think of that first because the other apps were working ok.

  • stitchlady
    Bonnie Lee (@stitchlady) reported

    @RogersHelps I was told it was fixed. Unfortunately it is not fixed. And I will not waste an hour on hold to get through to technical support.