Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Sherwood Park, Toronto, Guelph, Vancouver, Newmarket, Oshawa, Hope, Brampton, London, Peterborough, Adjala-Tosorontio, Ajax, Edmonton, Montague Harbour, and Markham.
| City | Problem Type | Report Time |
|---|---|---|
 Sherwood Park
|
Internet | 1 hour ago |
|
Toronto
|
Total Blackout | 3 hours ago |
|
Toronto
|
Wi-fi | 3 hours ago |
|
Toronto
|
Internet | 3 hours ago |
|
Guelph
|
Internet | 4 hours ago |
|
Vancouver
|
Phone | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Malory Archer (@iHateChanelle) reported@Rogers @RogersHelps explain to me how this outage has been “resolved” HOURS ago & yet my modem is still flashing orange….
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Dman (@mcmanus17) reported@RogersHelps I haven’t noticed this issue before. I think it was just a one off but it was like something wasnt realizing that a commercial break was occuring.
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Jennifer Vargen (@jennvargg) reported@Rogers @shaw is the absolute worst!!!! On hold for 2 hrs and get a lady in India that you cannot even understand. She was so rude…
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Call me Sully 🇨🇦 (@paul__sullivan) reported@RogersHelps We'll see. System problems didn't allow them to complete the work and they promised to call back in a day or two with confirmation. 🤷
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Dale Disill (@DaleDisill) reported@LeafsandJays97 @MapleLeafs @Rogers You just said they don’t give a **** about the fans. That means they hate em.
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Cheryl Hunter 🏳️🌈🇨🇦🌻🦋🇺🇦 (@LadyEmmasGhost) reported@Garnet_2203 @CanadianCoffey @Rogers Rogers can go to Hell. They charge their customers $80 to have in person help at the store location. The only reason to punish your clients is to train them to use online services and robots. They’re definitely looking to replace humans.
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logan (@loosenedspirit) reportedSo @RogersHelps can’t do a callback for support escalation. They’re a phone company. Are we all suckers or something?
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Karina (@Rinafong) reported@RogersHelps Hi! My internet has been down for two hours now
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Aman Rattanpal (@AmanRattanpalX) reported@RogersHelps I DID BUT THEY ARE UNABLE TO HELP.
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BatmanAndRobert (@MacDoug1) reported@mikeszeller @Rogers The NEXT box was just plugged into the TV and a cable cord. The Xfinity doesn't work without connecting to Rogers Internet. I already have Bell internet. I'm not paying for a 2nd internet connection just to watch TV. That just seems like a cash-grab for cable-users only.
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High_5_Brady (@Jimbb5022) reported@RogersHelps .. virtually no acknowledgment of the seriousness of my concerns and no genuine effort toward resolution. The lack of responsiveness, transparency, and follow-through has been frustrating and unacceptable, particularly from a department that is supposed to represent
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❀ Mark ✿ (@GreenPixelField) reported@Rogers I promise you I'll never get your services. You have some of the rudest salespeople I have ever experienced. All so damn pushy and rude. How is mocking me supposed to be a sales tactic? It could actually be the best price locally (though I severely doubt it) and I won't
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diy 🇨🇦 (@cwrb) reported@MacDoug1 @RogersHelps if you have Bell, why did you order Rogers? can you start a Reddit post describing this problem?
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Tyrone Leon (@tbone_84) reported@Canucks @Rogers I sure hope you didn’t charge these poor people to watch that bullshit catastrophe.
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💎🙌🏻 Hortie 11:11🚀 (@Hortiez) reported@MapleLeafs @Rogers Worst acting ever
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Michelle Marenco (@MichelleMarenco) reported@MapleLeafs @Rogers Poor John, staying off the screen for his own safety. Excited to see what you guys will do!
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Bonnie Lee (@stitchlady) reported@RogersHelps This is the latest ticket number. I got an automated phone call just a few hours after this ticket was escalated telling me they could find no issues. ID is: I2573933742. The issue happened watching NBC again this morning.
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TRG (@TRG_1867) reported@BrendanLLM @Garnet_2203 @Rogers Well no ****. Until it happens, it isn’t counted. Dipstick.
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Bonnie Lee (@stitchlady) reportedThe sound is repeatedly cutting out on the Buffalo Montreal hockey game. This is a recurring problem on 4K stations with @Rogers Xfinity tv.
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Skoot (@Skoot9191) reported@DayXalker @MapleLeafs @Rogers Marner wouldn’t be in the playoffs if he didn’t play in the worst division in the history of the league. He made Vegas worse
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Luminier (@Lunar_Dusk) reported@RogersHelps I am currently residing in Vietnam. On April 10th, I contacted your call center to settle the remaining balance in full and requested to cancel my account. However, the final payment has still not been processed, which is preventing me from closing my Canadian bank account.
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Allan Anderson (@AllanAnder12613) reported@Garnet_2203 @Rogers Youre a lying piece of excrement TruAnon trollbot fake commenter. Rogers offered buyouts and has laid NOBODY off yet. Failing at trolling and life itself. Future MAID customer.
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Nope (@aiartsucks) reported@Rogers Hey, is your free Uber One promo for loyal customers a scam? Was told by a rep to wait a week for the email code but got nothing. Been trying to talk to customer service but they booted me from the live chat after I waited almost 2 hours in line.
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Homer (@HomieYak) reported@RogersHelps I've been on hold for 1:45 and counting... how many people are working... just looking for some help
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Sameera (@Empress_Sameera) reported@Rogers is such bull ****.. DO NOT SIGN WITH ROGERS OR RENEW YOUR CONTRACT. WORST COMPANY EVER!!! #CROOKS NO LOYALTY
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Blue Jays Chatterbox (@JaysChatterBX) reported@RogersHelps @gregrieben Lol rogers help is a total troll account
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Matthew Cann (@Matthew_Cann) reported@MapleLeafs @Rogers Went down to the beer league game going on and told the boys?! Now I'm jealous.
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Sean (@Steve9zzj) reported@HomieYak @RogersHelps @Rogers Waited over 1 hr - Ended up using chat support- which was equally as frustrating- Rogers loved collecting our money and working as little as possible for it
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Charlii (@Charlii_aBB) reported@RogersHelps Lol, I can't make or take calls that is the issue and the chat is so overloaded it just keeps booting people out. I did get tech support earlier via chat very early this morning they said you need a new SIM. I said ok please send me one. On no, they don't do that you have to call customer support. Go through the whole exercise again for customer service to say you have to contact tech and they will send you one. Honestly, I am ready to turf the phone in the fire pit and cancel Rogers.
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Bianca 🌻 (@SnoringMoose) reported@RogersHelps I said I need the new xfinity, as that was what i was told, not that I have to change all packages. Next round with customer care.