Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (56%)
• TV (15%)
• Wi-fi (13%)
• Total Blackout (7%)
• Phone (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Ottawa, Vancouver, Surrey, Brampton, Oshawa, Moncton, Toronto county, Calgary, Collingwood, Ajax, Cambridge, Pickering, Orillia, and Markham.

City	Problem Type	Report Time
Toronto	Internet	29 minutes ago
Toronto	Wi-fi	36 minutes ago
Ottawa	TV	50 minutes ago
Ottawa	Wi-fi	2 hours ago
Vancouver	Internet	2 hours ago
Surrey	Wi-fi	2 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CircularLogic (@CircularLogic89) reported 23 seconds ago

  @laurenrjacobs @RogersHelps While a regular mobile SIM might work in a Wireless Home Phone device, that would still be using its original mobile plan. If you wished the WHP service, you would need a new SIM dedicated for that service. It isn't possible to change the SIM's service type.

• 
  BatmanAndRobert (@MacDoug1) reported 2 minutes ago

  @mikeszeller @Rogers The NEXT box was just plugged into the TV and a cable cord. The Xfinity doesn't work without connecting to Rogers Internet. I already have Bell internet. I'm not paying for a 2nd internet connection just to watch TV. That just seems like a cash-grab for cable-users only.

• 
  BtheNorth (@BtheNorth) reported 5 minutes ago

  @tobi @Rogers This won’t be a problem anymore once we get those Starlink phones.

• 
  y- James (@james161723) reported 6 minutes ago

  @Rogers sell the Blue Jays to someone who gives a damn about winning and will fire people for how bad this season has been after last year's magic

• 
  Craig DeCraene (@CraigDeCraene) reported 8 minutes ago

  @RogersHelps Been down that road, they told me to switch to 3G or use my friends wifi… true story

• 
  Robert Hunt (@mrhunt66) reported 9 minutes ago

  @RogersHelps No apparent issues. Working now after I reset my modem

• 
  White Morpheus (@_slime_man) reported 9 minutes ago

  @RogersHelps I'll be sure to give that a go when I have cell service again

• 
  shehtazruslan.eth (@shehtazruslan) reported 13 minutes ago

  @RogersHelps i called and asked to cancel my account at the end of the current billing cycle last month but you guys are still trying to charge me for the internet bill of this month, the modem is already on its way to be returned, whats the deal with this new scam?

• 
  💖✨Wendy✨💖 (@napruneat) reported 15 minutes ago

  @toddtalbot07 @Sportsnet @Rogers Yes, I am having the same issue, with my Rogers 😠

• 
  Greg Rieben (@gregrieben) reported 17 minutes ago

  @RogersHelps yes I do. I'm still on hold. I set up a second mobile service on my account. I transferred the number to the new phone but the old provider (Fido - you/Rogers) does not have any confirmation that the number has been transferred to a new service provider.

• 
  Mondoggg (@mondoggg) reported 24 minutes ago

  @RogersHelps Your lookup page is down as well as your service

• 
  DWIT 3D & Laser (@Dwit3d) reported 25 minutes ago

  @Rogers I have been on the phone now for over 3 hours trying to fix an issue that YOU caused. Transferred from one department to another, then back to the original department and still waiting. You make me want to cancel ALL of my services with you. This is not right!

• 
  mikemeat (@mikemeat69) reported 28 minutes ago

  @Rogers bro fix my internet pls

• 
  *** {agentic simple sarcasm} (@ass_sarcasm) reported 28 minutes ago

  Isn’t Hotspot part of the service that @rogers provides?

• 
  Justin Jaster (@justin_jaster) reported 29 minutes ago

  @RogersHelps I have yet to hear back from you after providing proof (images). Also, rogers is no longer taking calls due to call volume. Please don't tell me this is a localized problem when it isn't. I also want my lost productivity time compensated

• 
  MyPilot .Online (@MyPilotOnline) reported 29 minutes ago

  @RogersHelps There’s zero question this was setup in a scam-y way. The bill is now in collections because your agents couldn’t help. Even though I brought up concerns about this contract within the first couple weeks, I was assured this was just a document error.

• 
  a (@shynewsguy) reported 33 minutes ago

  @RogersHelps Roger's needs to do better. Internet stopped working so I called and wait was too long but automated message said use AI Anna. I tried but didn't get anywhere, she is useless. Finally connected to chat support but was disconnected immediately due to high volumes.

• 
  Greg MacEachern (@gmacofglebe) reported 34 minutes ago

  Outage page not loading according to Reddit (also me too) @RogersHelps

• 
  Rick's (@RixRixx) reported 38 minutes ago

  @RogersHelps On live TV. What you're seeing is CNBC WORLD, and not the regular CNBC closing bell. Others I know have the same issue.

• 
  e-Kingcorey97 (@LeafsandJays97) reported 38 minutes ago

  @DaleDisill @MapleLeafs @Rogers No I didn't LMFAO I said they don't give a **** about some random people on twitter wanting them to sell their part of the Leafs

• 
  D (@OllKorrect_eh) reported 39 minutes ago

  And I will be filing my complaint and taking my business else where imagine paying your bill and not having service and no one helps you. Do better @Rogers maybe go back to hiring REAL CANADIANS !!!!

• 
  sarah (@dawnthehorizon) reported 44 minutes ago

  @RogersHelps @Rogers having issues with my service and cellular data, cannot connect to either and have done all the troubleshooting possible

• 
  e-Kingcorey97 (@LeafsandJays97) reported 46 minutes ago

  @DaleDisill @MapleLeafs @Rogers That's never gonna happen and Rogers doesn't fully own the Leafs they own 75% ownership of the Leafs MLSE owns the rest

• 
  White Morpheus (@_slime_man) reported 46 minutes ago

  @RogersHelps Doesn't matter though I've already had to come home and **** up my entire day for this, thanks!

• 
  Naresh Ajwani 🇨🇦 (@NareshAjwani2) reported 49 minutes ago

  @RogersHelps A customer should not have to act as a bridge between your customer care and business teams. The constant back-and-forth feels like being treated as a football rather than a valued customer.

• 
  Jennifer Vargen (@jennvargg) reported 50 minutes ago

  @Rogers @shaw is the absolute worst!!!! On hold for 2 hrs and get a lady in India that you cannot even understand. She was so rude…

• 
  Pav (@hwspav) reported 54 minutes ago

  @Poppins1971 @RogersHelps @suresh__cp Yeah and the link they provided doesn't work. Definitely an issue right now in Ottawa. It dropped at 1140am and hasn't come back up since

• 
  Evan Vokes (@EvanVokesMSc) reported 55 minutes ago

  @buperac @tobi @Rogers most of the problem corporations are Canada Corporations. separation fixes this. suddenly Rogers, while originally from Calgary, becomes a foreign corporation

• 
  SMB🇨🇦 (@boomrs) reported 56 minutes ago

  @RogersHelps It was an upgrade to faster internet that included Disney, Netflix and Apple, but the log in for Xfinity won’t work, can’t add a new email as one is already associated to the account. Your advisors said it’s a software issue.

• 
  El Baz (@ElBaz13) reported 56 minutes ago

  @RogersHelps @justin_jaster Many of my friends in Ottawa experiencing same issue. Not an isolated thing