Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (11%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Newmarket, Penticton, Toronto, Mississauga, Edmonton, Vancouver, Kitchener, Guelph, Drummondville, Montréal, Barrie, London, Airdrie, Markham, and Orangeville.
| City | Problem Type | Report Time |
|---|---|---|
 Newmarket
|
TV | 39 minutes ago |
|
Penticton
|
Internet | 56 minutes ago |
|
Toronto
|
Internet | 2 hours ago |
|
Mississauga
|
Phone | 3 hours ago |
|
Toronto
|
TV | 5 hours ago |
|
Mississauga
|
Internet | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Maureen (@mbbrennan) reported@RogersHelps What was with the Internet this morning in SW Calgary? Lost three hours of productivity. I am a former Shaw customer. #yyc
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Dr, Myr,, Gov Gölök Buday - Chief Sitting Gölök (@buday4vancouver) reportedSeems @ShawInfo with @Rogers has a constant circulation in blue screens that would make Microsoft blush. Somehow their support procedures only work when their on the phone (suspicious). #techsupport #rogerscable #sharcable
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Jacob Phillips (@JacobJPhillips) reported@TFCin110 @RogersHelps #Agreed. Horrible. And My Balance Is Always $0
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Trail Trekker (@Trailtrekker25) reported@LoveMy7Wood @Rogers @RogersHelps My Virgin Internet has a self diagnostic feature. I was using one of those self help chats for something else and it kept sending me in a circle without resolving anything.
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Feroz Kasim (@ferozkasim) reported@RogersHelps So far waited 3 hrs + on the phone .still unable to get hold of anyone. Do you know if phone support is open and operational ?
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chillbro (@chillbrobaggins) reportedEvery person I dealt with at BMO today, on the phone or in person knew nothing of respect or customer service. Felt like I was talking to @Rogers
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John Koreen (@MrKoreen) reported@RogersHelps please help, we've been on hold for +2.5 hrs bc my wife received the msg: "Contact us for assistance. We’ve enhanced your sign in security. To learn more, please contact us and speak with a Rogers Specialist for further assistance" when trying to login to her email
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George Lahay - Go Bills (@I50133Of) reported@CanadasLeafs @Rogers But I bet you won’t cancel
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Tia ☁️💛 Believes in Love 💛☁️ (@goodbyeAcadia) reported@RogersHelps do you know when the Internet will be restored in the Legacy (Calgary) area? It’s been out since 2:30 am and the last update on Rogers said they were investigating the issue at 7:55 am
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Alp Deniz (@alpdenizdeveci) reported@Rogers I am keep getting charged fees even after I left Canada and closed my bank account. I don’t live in Canada but I still get charged $75 for returned fee on my supposedly automatic payment. I can’t even contact customer service! I just waited 2 hours in line! International!
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Dave Dickson (@Dkcdickson) reported@RogersHelps Can someone call me? I shouldn’t wait hours and hours on hold when clearly Rogers has a problem here
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CatastrophiConfusion (@canadianatlarge) reported@RogersHelps @savemilkweed HELP. We are two struggling seniors, who have a CONTRACT with Rogers Cable. For the love of God, stop adding $5 to our bill whenever TF you feel like it. JFC it's a CONTRACT. One we can barely afford as it is. That fraudulent $5 is a meal we have to do without. HELP
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Tim Wilkins (@timmikewilkins) reported@TruthFringe @Rogers Rogers is doing the same as everyone does. The guy at your door is pushed and trained to get you to agree in anyway he can. Rodgers it self is the problem
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The Original PK (@paulkelly515) reported@RogersHelps I have it set up for my elderly mother with dementia who lives in a nursing home. Would it be that easy to accidentally add those? Or is it a little more difficult and staff would have had to do it? Need to cancel ASAP. Can I get it turned off so it can’t be added again?
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Not Voltaire (@GodSizedVoid) reported@TruthFringe @Rogers Garbage company run by garbage people.
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Sandra A (@Sandy_DEWfan) reported@RogersHelps @DarrenOrvis Your self serve options are a mess! I have been able to so far get what I need for service but you do need to do better online. Also when there’s a new modem why can’t you advise loyal customers? Can you tell me what is your latest modem model?
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Michael JB 🇨🇦 (@MjbOriginal) reported@CanadasLeafs @RogersHelps I’m not defending them, but it’s a bad time to call. Lots are now home from work for the day and can’t call until then. Jams them the f up. 10 am-ish til 2-ish works good. Weekends after 1 as well.
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leaky (@leaky766) reported@RealKiTsKorner @Fidomobile @Rogers Unreal isnt it ? Shockingly bad customer service ......
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Cal Lindsay (@Cal495) reported@RogersHelps Would removing the pod while printing remove the problem? We have a split level house and without the pod, my son in the basement has no wifi. So removing the pod entirely is not a long term solution.
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me 🇨🇦🇺🇦 (@NanananaBrown) reported@RogersHelps Same crap with every department. I'm on hold again and it's 1hr 50 minutes 😡😡😡😡😡😡😡😡
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djlennywhelan (@djlennywhelan) reported@CanadasLeafs @Rogers They’re ******* atrocious. Sat on hold for an hour yesterday to address an internet issue, no one ever picked up. It’s bullshit….
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Cathy NOT Kelly (@cathykelly80) reported@Rogers - once Bell fibre becomes available in more places you’re going to have to up your customer service game or lose a ton of customers
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Knxwhun.🇯🇲🇵🇸🍉 (@Knxwhun) reported@RogersHelps There is only one, we tried calling and logging in and the self help thing is saying we don’t have an account, even though we got the modem etc, we don’t know what to do at this point lol.
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Mr. C (@MrC_ELL) reported@RogersHelps what is wrong with your customer service? After 25 minutes waiting this morning I was able to order a new remote replacement. 2 hours later I receive an automated voicemail to call because they need more information. Now I have been on hold for 45 minutes.
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CatastrophiConfusion (@canadianatlarge) reported@RogersHelps Stop it. Rogers net income for 2025 was $4.93 BILLION. Ours was $8200.00 There were no service upgrades, nothing is clearer or faster. No extra channels. Just a $5 increase for no reason at all. STOP IT
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evanspence (@Loveataurus) reported@RogersHelps How do you expect me to call into customer service for help when i been on hold for 55mins ? And don't say visit a store because i did that the other day and they said same to call customer service .
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Greg Falk 🇨🇦🇨🇦 (@falkkerG) reported@TruthFringe @Rogers Very pushy..I just let my dog stck her head out the door..problem solved..
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EG (@Evan_Gray) reported@RogersHelps I am moving and need to set up a service transfer. I was on hold twice this week for over 2 hours before a forced disconnection. Today, not even allowed to enter the queue. Live agents can't help me, your local stores can't help me. What am I supposed to do?
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Lynn Without an E (@Moon_River05) reported@Rogers You got greedy and claiming GM Place but that wasnt enough you have to overtake Shaw. But what you didnt do was increase your staff to match your accounts accumulation...to the point where, I heard "Sorry, we are too busy to take your call, goodbye" Over and over and over for more than a month. Pssst It's Business 101 to NEVER EVER let that happen. Oh and Ive switched to Telus. Am I one lost customer, or 1 of many? 🤔
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CatastrophiConfusion (@canadianatlarge) reported@Rogers HELP. We are two struggling seniors, who have a CONTRACT with Rogers Cable. For the love of God, stop adding $5 to our bill whenever TF you feel like it. JFC it's a CONTRACT. One we can barely afford as is. That fraudulent $5 is a meal we have to do without. HELP