Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (57%)
• TV (15%)
• Wi-fi (13%)
• Total Blackout (6%)
• Phone (5%)
• E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Powell River, Toronto, Saint-Hyacinthe, London, Brantford, Vancouver, Calgary, Markham, Montréal, Ottawa, Surrey, Hamilton, Port Hope, Cambridge, and Kitchener.

City	Problem Type	Report Time
Powell River	Internet	4 hours ago
Toronto	Internet	4 hours ago
Saint-Hyacinthe	Internet	5 hours ago
Toronto	Wi-fi	5 hours ago
Toronto	Internet	6 hours ago
London	E-mail	7 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  King Jr (@JrOsoarrogant) reported 2 minutes ago

  Damn wtf @Rogers @RogersHelps whats up with ya’ll network I ain’t got no data since yesterday

• 
  Expos4ever (@Expos4ever10) reported 3 minutes ago

  @CrazyCurt1978 @Rogers That won’t help the fact the manager is terrible

• 
  🤍♐️ (@barrosxo) reported 4 minutes ago

  @RogersHelps I spent 2.5 hours on hold with your Accounts Payable team, only for someone to finally answer and tell me the department was closed. I’ve been trying multiple ways to resolve an issue with my account and haven’t been able to get anywhere. Can someone please help me?

• 
  Tony Teresi (@TonyTeresi) reported 4 minutes ago

  WHAT IS @Rogers DOING?!?!?! CONSTANT OUTAGES AND INCONSISTENT SERVICE ALL YEAR! ALL YEAR!!!!! AND CANNOT REACH CUSTOMER SUPPORT?!?!?! COME ON!!!! GET IT TOGETHER!!!!

• 
  Amit Ranjan (@amitranjan2804) reported 5 minutes ago

  @Rogers extremely poor service. Internet down at 16 Cindy Ave Cambridge N3C3J2. Customer care is extremely unhelpful.

• 
  Pietro Cammalleri (@PCAMMALL) reported 9 minutes ago

  @RogersHelps May I communicate with one of your agents via DM to ask whether there is an Internet outage in my neighbourhood? Rogers [1 (888) 764-3771] is experiencing a high number of phone calls — I wasn’t even permitted to hold. TIA.

• 
  Lt (Retired LAPD) Frank Columbo 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇦 (@jsam10983741) reported 15 minutes ago

  @RhonaRaskin @RogersHelps @Shawhelp I feel your pain. I’ve had cell issues for some time. It’s not my phone but Roger’s. Text messages are delayed and/or I don’t receive them. And my phone defaults to Edmonton time? When I dealt with Shaw previously issues were better resolved and promptly.

• 
  King Jr (@JrOsoarrogant) reported 17 minutes ago

  Damn wtf @Rogers whats up with ya’ll network I ain’t got no data since yesterday

• 
  🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported 18 minutes ago

  @RogersHelps On chat, yes, not on the phone. Stubborn not to declare an outage, but we got a tech call for Thursday afternoon, and the 2nd chat agent diagnosed a lack of speed to the modem. This should be a must-do for TODAY, not Saturday.

• 
  Vendus Turlogan (@Vendus8) reported 18 minutes ago

  @RodgmanPsych @Rogers They can remove schneider too who consistantly is making bad decisions. I do feel bad for seabold. He was put in a twrrible spot. Varland should have pitched both innings.

• 
  Rich Murray (@richretrogamer) reported 25 minutes ago

  @chatrmobile how can I change my number? Your counterpart @RogersHelps keeps calling me for the previous user of my number. I’ve activated voicemail and told them wrong number before but they keep calling. Please help.

• 
  𝔅𝔯𝔞𝔡𝔢𝔫🇨🇦 (@BradenScheck) reported 25 minutes ago

  @RogersHelps I have the matter sorted - after 2hrs on hold, and a total of almost 3hrs to resolve the issue. For the amount of money I spend on @Rogers services, I would hope you'd hire more support members to reduce wait times.

• 
  D Crocker (@denncrocker) reported 25 minutes ago

  @RogersHelps I was told the number of boxes I had would still be free in my new agreement but I guess that's not the case. I've been a long time rogers customer , even going back as far as the early 1990's I think but this has left me very unhappy. While talking with your agent they did

• 
  Brad Beaumont (@BradBea18939369) reported 27 minutes ago

  @Rogers sitting in hold for last 37 mins waiting to talk to a customer service rep, is wild for what i pay to use your product

• 
  🍄***H0LI0🍄 (ĭg′nər-əntis Vulgaris) (@CryHardLibtards) reported 30 minutes ago

  @Martyupnorth @Rogers gives more to their NEW customers then they do to people who have been with them for 20+ years. worst company in Canada.

• 
  Nishit Dey (@NishitDey1) reported 30 minutes ago

  @Rogers Why is it.. when getting a new connection.. you ppl will constantly call us.. once service is sold.. it takes ages for us to talk to real person.. Chat is a scam.. Anna waste of AI functionality and Chat agents don't have authority of anything

• 
  Chef Vivek Thakur ( Strategy & Operations ) (@VivekThakur1985) reported 36 minutes ago

  @RogersHelps My business Internet not working last 2 hours at langely Bc

• 
  The Mark Consulting & Marketing (@TheMarkCompany) reported 38 minutes ago

  @TeresaSpinelli @Rogers Terrible.

• 
  Martin (@O_Grech_kin) reported 39 minutes ago

  @RogersHelps @Rogers Had connection issues for months now. I have contacted you in the past regarding this. I was told to contact your bundle team who never answers. I just did online chat and your agent gave me the run around. I just need a modem upgrade. Can someone help me?

• 
  Christopher Rodgman, MD (@RodgmanPsych) reported 40 minutes ago

  Ok @Rogers, if the @BlueJays lose today because they are completely demoralized after their month of hard work to get back to .500 was squandered by yet another bad call by John Schneider, Schneider has to go. This can’t be the negative turning point of the season. We can’t lose all momentum. You have to choose team over coach, especially if coach will never choose team over player.

• 
  MustangShow (@MustangShow) reported 44 minutes ago

  @RogersHelps You're not Sorry, as if you were sorry, you'd fix it. As of today's date, the functionality of your website is still broken. #Rogers Sucks

• 
  live in the moment ..... (@tru_lyes) reported 45 minutes ago

  @Rogers an hour and half plus hold as I have no data signal is unacceptable

• 
  Nesta ౨ৎ (@nestapendragon) reported 46 minutes ago

  As a country (Canada) I feel like we need to do something about how bad @Rogers customer service and tech support is. It is beyond unacceptably bad. I feel like this is practically a national issue.

• 
  Shami (@shami_rajaram) reported 48 minutes ago

  @Rogers It’s been a whole month since i upgraded my internet and a whole week since i followed up with customer service waiting for my new modem, when can i expect this ?? i’ve been paying for an upgrade with no benefits this is ridiculous

• 
  🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported 51 minutes ago

  @RogersHelps As soon as I got off the Chat line with the issue resolved. It is acting up again.

• 
  John (@sneaky2255) reported 52 minutes ago

  @RogersHelps what's going on in Brampton ON? Internet is down and I've seen a few others say they're facing the same issue but there's nothing on your outage map.

• 
  Carol (@zephryus47) reported 56 minutes ago

  @CTVdavidspence @Rogers Been there done that. Telus is just as bad

• 
  Bougie Auntie (@giselegigiu) reported 59 minutes ago

  @Rogers what happened to your customer service? Because you don’t have anymore. You have a call center with no service. Everything is I don’t know… I had to hang up. It’s terrible

• 
  🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported 59 minutes ago

  @RogersHelps It is a construction caused outage around 8 am. The call was placed by the paving company.

• 
  Myrna Lambert (@myrnalambert) reported 60 minutes ago

  @RogersHelps Yes - the number says it’s not assigned. That has nothing to do with the phone. I worked in Telecom for a decade - this isn’t a phone issue. Why isn’t it assigned when I’m paying for the number since 2015?