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Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

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Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 59% Internet (59%)
  • 12% Wi-fi (12%)
  • 10% TV (10%)
  • 9% Phone (9%)
  • 6% Total Blackout (6%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Gatineau, Victoria, Montréal, Toronto, Edmonton, Brampton, Mississauga, Oshawa, Kamloops, Guelph, Sault Ste. Marie, Vancouver, Whistler, Ajax, and Calgary.

CityProblem TypeReport Time
Gatineau Internet 31 minutes ago
Victoria TV 41 minutes ago
Montréal Internet 1 hour ago
Toronto Internet 2 hours ago
Edmonton Internet 7 hours ago
Toronto Internet 10 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • xPISTOLx_cdn
    Jamie L. (@xPISTOLx_cdn) reported

    @JustMeJamie64 @Rogers Money... The average minimum wage in Canada is $17.06/hr Ca. Morocco - $2.68/hr Ca. It isn't about "Quality of Service"... It's about "Quantity of Shareholder Dividends" and "Quantity of Executive Bonuses"

  • Suneeta21
    Suneeta, MPH🍁 (@Suneeta21) reported

    After an hour wait @Rogers hangs up. Great customer service.

  • georganneb
    🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported

    Almost 2 hours and no real resolution. I. HATE. @Rogers.

  • djlennywhelan
    djlennywhelan (@djlennywhelan) reported

    @RogersHelps can someone answer a phone?? On hold for over 2 hours, and it’s the third time this week! Either pick up, or let us book a service appointment online. This is garbage! @Rogers

  • JasonBoring99
    Jason Boring (@JasonBoring99) reported

    @JustMeJamie64 @Rogers Telus is just as bad plus most of their technicians are from India, completely useless and no troubleshooting skills

  • odugwamen20
    OJE (@odugwamen20) reported

    @RogersHelps Estimated resolution time for the outage?

  • shonna_74
    🇨🇦 Shonna 💜TAEMate💎6v6🐥 (@shonna_74) reported

    @Rogers @RogersHelps The sad part s that your support model changed and has gone completely backwards. On hold for hours, with CSR for hours, on hold 45 mind, xfer twice. The call dropped 3 times! He called me back twice and not the 3rd time. So 3.5 hours wasted. Again! Please help me!

  • WillKneelander
    Forecheck, Backcheck, Pay check. (@WillKneelander) reported

    Why is @Rogers asking me To consent to use my voice as validation? This is insanity and privacy issues just waiting to happen.

  • mrajeshdav
    Rajesh kumar M (@mrajeshdav) reported

    @RogersHelps @Rogers I’m planning to move to a new address & you’re not able to same Internet service in the new location and giving me option either to downgrade or exit the contract and ask me to the early termination. For a network limitation at your end you imposing on me .

  • kevcpm
    Kevin (@kevcpm) reported

    @cbcmarketplace @RogersHelps now being told it is 24 hours. Agent will not send me through the supervisors because there are “too many customers”. Sign of the times for Rogers Customer satisfaction?

  • ChoicelessBag
    Bias/Lies Destroyer = The Internet (@ChoicelessBag) reported

    @JustMeJamie64 @Rogers Im gonna assume you are too low IQ to get the answer yourself but maybe ur just rhethorically asking. Anyway : because canada minimum wage cost more. It very easy to understand. Its also why LIMA temporary works, importing poor to work minimum wage instead of raising salary

  • AngelaStow27270
    angela stow (@AngelaStow27270) reported

    @JustMeJamie64 @Rogers Our call centres have been managed for decades this way. It was always a long hold on the phone for technical support. All the best on hold. It can be frustrating but help awaits...

  • Sundayflyer
    YOWGuy (@Sundayflyer) reported

    Call for assistance. Sorry we have higher call volume and cannot take your call. Click. OK I'll try a chat We will connect you. Wait 75 minutes. Chat terminated. Requested a transcript and sure as heck it was just terminated. @Rogers I have been a customer for 25+ years. Nice

  • TookARonTurn
    Ronnie Turner (@TookARonTurn) reported

    @RealDonBradshaw @Rogers I wouldn’t say it sounds conspiratorial. I’d say it just sounds ridiculously stupid.

  • damienvermande5
    _.damien5 (@damienvermande5) reported

    @RogersHelps can someone please address these issues? I need wifi asap and I’ve had an outage since this morning with no help at all?

  • HoundsInsider
    Soo Greyhounds Updates (@HoundsInsider) reported

    @ccoutu1 @Rogers @RogersHelps Telus is worse , fyi. Roger’s was the only company with service while I was away this past few days meanwhile I had 0. It’s not a single companies fault it’s the entire infrastructure in the North. Maybe call Chris Sc….oh wait

  • dineshjagasia1
    dineshjagasia (@dineshjagasia1) reported

    @RogersHelps Trying to reach the technical team for over 2 hours. No luck so far! Worst service that one can experience!

  • KeeganDollerz
    ` KEEZY🔺🐨® (@KeeganDollerz) reported

    ` @Rogers FIX YOUR CUSTOMER SERVICE PHONE LINE!!

  • donmerrifieldjr
    Don Merrifield Jr. 🇨🇦🇺🇦 (@donmerrifieldjr) reported

    @JustMeJamie64 @Rogers Rogers customer service is one of the worst.

  • DBiosky
    A RUN ‘Pierré’ NOT MUFASA🦁🔴 (@DBiosky) reported

    @RogersHelps there has been internet outage for more than 12 hours in my home. Please when will this be restored as I’ve missed one day of work already?

  • StellaVellani
    stella vellani (@StellaVellani) reported

    @JustMeJamie64 @Rogers Even Banks have customers services in other countries I guess it’s cheaper for them ? not to discriminate but I am paying for a service in Canada I would like them to employ Canadians

  • JacquiKJanes
    Jacqui (@JacquiKJanes) reported

    @RogersHelps Were does it say that and what eligible inter or TV service

  • dineshjagasia1
    dineshjagasia (@dineshjagasia1) reported

    @RogersHelps This does not help at all. I called the Technical Support Team and while speaking to the agent, the call got disconnected mid-way. No call back received. I have called back again and am on hold again for god knows how long.

  • georganneb
    🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported

    @SchwartzTime @Rogers They should be ashamed that they have a department called customer care. It should be called customer we don't care.

  • dave_pasin
    Dave Pasin (@dave_pasin) reported

    @rodmickleburgh They’ll shove the Leafs down everybody’s throat whilst every other team gets the also-rans. Oh, & of course, you gotta pay a lot more to watch. Just when you think @Rogers can’t get worse they find ways to piss even more people off with each greedy TO centric decision

  • TookARonTurn
    Ronnie Turner (@TookARonTurn) reported

    @treverleblond @RealDonBradshaw @Rogers Isn’t it wild? Terrible takes and constant negativity. You know how the adage, “It’s like a car crash — it’s awful, but you can’t look away.” That’s how I feel with bozo here. I couldn’t imagine having to have a dinner or spend some time in-person with him.

  • odugwamen20
    OJE (@odugwamen20) reported

    @RogersHelps @RogersHelps @Rogers Wifi been out since 12am this morning , outage map is not even working. when is this going to be resolved?

  • jennysmuzik
    Jenny Muzik (@jennysmuzik) reported

    Dealing with you is soo frustrating! Got new packages that are all mixed up creating errors in billing. Phone lines or chat takes hours! How is this considered customer service. Not all things can be self serve!!! Hire up! @Rogers

  • mrajeshdav
    Rajesh kumar M (@mrajeshdav) reported

    @RogersHelps @Rogers breaching your own contract and pinning it on customer to pay early termination fee, is just horrendous.

  • vmdesousa9
    shoeboxgold 🇨🇦 (@vmdesousa9) reported

    @blogTO Unfortunately, the rival is as bad as @Rogers