Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (12%)
- TV (12%)
- Phone (8%)
- Total Blackout (6%)
- E-mail (3%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Montréal, Nepean, Calgary, New Westminster, Vancouver, Waterloo, Halifax, Brockville, North Vancouver, Dartmouth, Mississauga, Uxbridge, Brampton, and London.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 3 minutes ago |
|
Montréal
|
Internet | 3 hours ago |
|
Toronto
|
Internet | 3 hours ago |
|
Nepean
|
TV | 3 hours ago |
|
Calgary
|
Internet | 4 hours ago |
|
New Westminster
|
Internet | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Don't_Turn_Away-66 (@waronlye) reported@Rogers your Xfinity recorded every single World Cup games except Canada. Seriously, what ridiculous service is this from a CANADAIN company!!? I set every single reminder for not only WC but Canada and it ignores it. PATHETIC
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Joseph (@3Clicksinvest) reportedDon't ever use @Rogers Service unreliable and hard to cancel the services @RogersHelps is a joke
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Todd Bealor (@ToddBealor) reported@RogersHelps Too nearly 90 mons to get through to support. After deciding that a replacement modem is required I found it extremely insulting that the technician tried to upsell me a to a “better” modem. Makes a person wonder if customers are just treated as $$.
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Marisa Allen (@marisaallen123) reported@RogersHelps I've called twice today to help set up move for my mom who's a senior and both times saying too busy that I call back later. Thats ridiculous- ZERO CUSTOMER SERVICE. FYI - I do have a life and having to call back & go thru the upteem prompts to only get hung up on..
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James Riley (@thejamesriley) reported@Rogers Every time I call technical support it says "we are experiencing extremely high call volumes, please call back at a later time"
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Curtis Martin (@CurtisMart32873) reported@Uncle_Jed_1 @RogersHelps cant just blame 1 party when there's multiple that have done nothing when we have been headed down this road for a few decades now the shortage on housing was presented to the government as early as mid to late 90s. and it said 2020 area would be the start
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Marisa Allen (@marisaallen123) reported@RogersHelps Yes thats been done and makes no difference. Failed on all levels for customer service!
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sarah (@dawnthehorizon) reported@RogersHelps I understand how that may work for just making calls. But if my boyfriend or friends only receive texts via SMS or RCS, but I have no service to text them, how would me using wifi work? Because I’ve tried and it doesn’t send the texts
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A 19 Year Old On Twit (@YearOldOnTwit) reported@AngryPossum69 @Rogers Really the only way I’d financially support Rogers is by going to Jays games, but that’s more out of the love of the team not them. My family switched to Bell years ago, not even morally just cause their product sucks. Monopolies lead to bad products for everyone.
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Jasmine (@xQwirk) reported@RogersHelps Don’t pacify me. Start hiring Canadians that speak English, and enough of them that every damn time I call it is not costing me time away from clients. Maybe I should start charging you my hourly rate.
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Kay. (@westsidelimbo) reported@Rogers @RogersHelps fix your long wait times!!! i’ve been trying to call and chat back and forth and no one is getting back to me. even after waiting 2 hrs on the queue, i get disconnected for whatever reason. so stupid
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Rob (@screws1974) reported@Rogers in Aurora, internet was to be back at 7pm, then it was chabged to 8 now 9? No update on what the issue is. Can't even call to speak to anyone. Had a branch fall on our line this afternoon. It seems intact after I removed the branch
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Pink Isntwell (@PinkIsntwell1) reported@GlobalBC Do not deal with @Rogers for anything. They are scam artists and they are scumbags. And their service sucks.
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Kawashiro Small Arms (@NitoriSmallArms) reported@MactelecomN @Rogers The fastest way to get it fixed is to cut out the entire above ground segment and sell the copper in it.
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Paul Salmon (@pfsalmon) reported@Rogers I have now been waiting for 1 hour 17 minutes just to look at changing my mobile plan and get a new phone for one of the numbers. If you don't fix this 100%, basically kiss my ***, then I am walking away form you and pray that you go under....
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Lefty GoodBuys (@LeftyGoodBuys) reported@RogersHelps It was down for almost 4 hours last night. But it’s back up now
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Mitch Fairrais (@Mitchonthemark) reported@RogersHelps Our cell phones are not working. Cannot make outgoing and I'm not getting incoming calls from people who have called me. Our home Internet has been on and off for the last week. Can someone please reach out to me and tell me what's happening to remedy this?
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Chibuzo Nwankwo (@ChibuzoNwankwo2) reportedI was on phone yesterday for good 4hrs trying to get the @Rogers customer care team guys for my home internet issue, no one picked. Went to live chat, the fellow said they can only help through the care team department. That's after being no 190 on queue. Today 3hrs @RogersHelps
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Rob (@screws1974) reported@RogersHelps we have no service in Aurora. Is this due to a downed line from the storm? Site only says Eta is 7pm. I have branches fall on my rogers line into a house. The line still seems connected. I removed the branches from the line
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Todd Bealor (@ToddBealor) reported@RogersHelps The technical support that I spoke with provided no support whatsoever. I performed a factory reset on my own to no avail. I was hoping support would be able to remote into the router and perform a more detailed diagnostic analysis.
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Krista P (@kristakree) reported@RogersHelps My dad who is with Bell, got free 50 gb data for their outage. What exactly is Rogers doing for their customers given your (much longer I might add) outage?
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Todd Bealor (@ToddBealor) reported@RogersHelps No, the support tech indicated that it was his first day on the job and had difficulties with the scripted support talking points.
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Jordan Eldridge (@jordeldridge) reported@Rogers sat on hold for nearly an hour, then talked to a customer service rep on the phone for another hour… only for my internet to still be down…. and the soonest you can send some out is Tuesday?! We need to work from home Monday. Do you care or nah? #rogersalberta #shaw
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Patola EsHOEbar (@PabloEsHOEbar) reported@RogersHelps To add to this, we’re in a heatwave, & cus the internet has been down, we haven’t been able to configure our smart thermostat. Not only couldn’t I WFH but our house is hot asf too. You’re quick to charge extra fees, yet your support and service are terrible
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joe posteraro (@boombatts) reported@RogersHelps service is down on beaton way in pickering. Wasn't even bad weather to blame it on
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ms.mom (@ohsoobvious) reported@jodyvance @TELUS Seems like @Rogers or Shaw is just as bad. They both suck.
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Recycled_Spirit (@RecycledSpirit) reported@Rogers wifi at home has not been working since yesterday. Mobile data is super glitchy today. After trying to contact your support forever we were finally told someone can help by Tuesday! Are you for real? Do not have the audacity to send us the full bill!
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ghostwolfman (@ghostwolfman) reported@RogersHelps Ya that is brilliant people are without internet and your solution is for them to go to the internet to see what is happening? Did everyone there stop brain development in kindergarten?
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Carole Gagne (@CaroleGagne108) reported@RogersHelps I am filing @CCTS Complaint since I have been requesting a WRITTEN FORM of services cancellation for 4 days now...by yext or gmail and NADA
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Burnstation3D (@Burnstation3D) reported@MactelecomN @Rogers That's actually considered a tripping hazard, tech should of booked it in as special request order to direct bury, if direct bury can not be done then they are usually required to direct bore a duct under the paved areas or concrete if they don't want to cut it. The Op manager for that area likely doesn't care or want to budget for it, the local contractors won't touch it or put it in the ground until the orders are given and $ given out by corp. Realistically they should of denied service to this home until one of those things could be done, unless it was to replace an existing working service line that is. I worked for Eastlink in the Martimes for almost 15 years, we had some strict standards on this sorta thing.