Rogers Outage

@Rogers Roger's, over priced, Shitty service and all call centers are over seas, won't even hire the people you are ripping off.

@ultracurious @RogersHelps Well, shit. All you get from Rogers is shit service.

@heatherknoxt @RogersHelps Make sure to stay with Virgin, not Bell. They are all the same company but Virgin customer service is on its own and far better. You also get discounts and perks being a Virgin customer and using their app.

@RogersHelps @Rogers @RogersHelps I would dare whoever your VP of Customer Care/Support is to retrace my steps in setting up their own 4K Termial, 4K PVR, and email but I don't think they would have the fortitude. #WorkToDo #CustomerCare

@RogersHelps I’ve been on the phone for a simple billing matter. Total length of time spent 53:55. Total transfers to other people 5. Problems solved 0. You’ve made my decision to switch to #BellFibe an easy one.

@RogersHelps waited 20 minutes for live chat to help fix my ‘connection problem’ with Ignite TV. Never heard from anything.

@RogersBiz Honestly my wifi is at a solid 100 kb of download speed and its just getting worse, and no it’s not a direct connection but is going down to KB/s even excusable for this day and age.

@RogersHelps Forget about it. I can’t stay with a company that don’t value customer loyalty.

@MuiseJoel @Rogers @Eastlink I was told the same thing just now by retention, very bad that long time customers are subsidizing plans for new customers

@Rogers - Retaining an existing customer is 5x cheaper than acquiring one. Not good when I’ve been a customer for 12 years and you can’t offer me a better deal than @Eastlink - especially since cell coverage in N.S. is notoriously bad 🙄

@RogersHelps Was just told by Customer Retention that nothing can be done. What #Rogers loses with older customers, they gain by new promotions for new customers, until they too are told after the promotions end, to go elsewhere. Buh-Bye!

@RogersHelps The recording is saying a one hour wait. This is when I was told that my bill was going up to $150. I’m considering @Telus and @bell if I have to wait an hour to be told there’s no incentive to stay with R. @Rogers has the worst customer service, and I’ve been with R for decades

@RogersHelps Yes. Sometimes the first few minutes. Sometimes more. But never the entire program.

@RogersHelps Look, I know it’s busy season, but when I receive a cable/phone/internet bill and told to call Rogers to renegotiate a plan, I don’t want to wait on the phone a half hour or more,like I am doing now! Customer service has gone the way of the shitter!

@RogersHelps @AstonMatrin I contacted Rogers assist line with a bill concern and they were no help and could not figure out why my data doubled for the one month.

@RogersHelps The issue is with the recording function. Programs are not fully recorded. We sit down to watch a recorded show and it gets cut off within minutes. Not fun!

@RogersHelps He said waiting on hold ten minutes is good compared to 30 min with other companies. Total bs. He said they’ll be at my place in 30 min (he contacted them so they do have cell phones). That was 25 min ago. I told him if they dont show up in 30 min (now 5) I’m cancelling service.

@RogersHelps I was on hold after pressing 0 and also after redialing & pressing 1. Finally spoke to someone who had all the canned scripted responses. Terrible service. He said they r running late but they never informed me. He said rogers doesnt give them cell phones.

@RogersHelps awful service. Waited at home for my scheduled appointment from 10am-12pm. No one called. No one showed up. And the when I phone my so-called “personal concierge” I’m on hold forever. This is how you got your bad reputation.

@RogersHelps our appointment today was scheduled between 10am and 12pm. No one has arrived. No one has phoned. I can’t get through to Rogers concierge line cuz there’s a long wait. Terrible service.

@jojeedubs @RogersHelps Same. I’ve also emailed them to the address they provide for Rogers related deliveries- no response. They indicated that the package has been delivered on their tracking page (It most certainly has not). Shocking @RogersHelps is utilizing such a fly by night service...

@Rogers fix internet please, it took me 30 seconds to load this tweet

I know there was a problem with Rogers and it was fixed the day I had my issue. Working fine since then (2 days ago). Call @Rogers for help.

@Rogers This is crap.

@RogersHelps Need to report an outage in Toronto

@5BobbyArmstrong @Rogers @cityoftoronto apart from John Tory's dishonesty there are other issues with his approach: 1. It doesn't address the free ride his private club is getting on its tax deal with the city that's worth millions 2. It doesn't address the ridiculously low appraisal of his $5-$6 million condo /2

@RogersHelps yo it looks like the entirety of Southern Ontario is dying a slow, internetless death as of right now. Rogers is shitting the bed hard.

@Rogers Hello and to whom it may concern. I’m looking for Apple Watch series 3. I have called over 40 stores and tried to order them from MyRogers online with no avail. I’m looking for 38mm and 42mm for Xmas gifts. Any help would be appreciated. Thank you.

@wassimalroz @Rogers Purchased brand new phone and plan online and confirmed the phone with the sales rep 3 times. They ended up sending the wrong phone. Asked to fix the issue they said they were going to pull my credit again. Decided to give them another try after 8 months and already screwed up.

@amjed55 Bruh this is why @Bell is way better than @Rogers. I think I’m definitely switching over because of how poor their customer service is.

@Rogers @MapleLeafs I was never interested in sports No wonder my TV was turning black and white Trying to watch local talk shows

@Rogers Horrible company

@RogersHelps Annette chand I wish you a sad and depressing Christmas, you need to learn what customer service is!!!! I hope karma bits yo oh so hard that. Keep up the lies, your so weak

@RogersHelps Annette chand is describe as disgusting, gross and unable to resolve customer complaints.

Spoke to first “live” agent. Back on hold as I wait for the processing agent ... over 47 minutes now. Luckily I’m waiting to disconnect the service @RogersHelps

@Rogers has the worst wifi connection. Mans gotta submit an essay and it’s giving me the poor connect shit

@RogersHelps Tv and internet has been down for 14+ hours. I have logged a ticket but no updates have been sent to me

Been on the phone and on hold with @Rogers for almost 2 hours all because we need to speak to someone to cancel our services. #customerservice #rogers

@Rogers your service is ******* dogshit and I litterally cant even what Dora the Explorer with my son. You're a disgrace of a company and I hope nobody comes to your pizza party tomorrow.

@RogersHelps can't believe I wasn't one of the loyal customers who received a text offering an extra 5gb for free!!! Been a loyal customer for over 12 years, guess that's not loyal enough

@RogersHelps @Rogers Here is the reference to the phonecall I had with Amer at Rogers. I hereby give permission to @rogers @rogershelps to post this phonecall for all to hear about how I was swindled. Or- pick up the phone, call me, and fix this.

@RogersHelps @Rogers While I'm waiting, here's how it all started... (@rogers I will stop telling this story when someone at your end takes hold of this) Got the new iPhone X, and (in hindsight, being an idiot) I took the Device Replacement plan, for $10 a month. The rep at the Carlingwood Ottawa

Imagine the positive impact that @Rogers and @Bell could have on wellness just by investing in internet service to rural Canadians. Let’s have less lip service and more Internet service.

It's a shame some people ruined today's #rogersmoment event at @TorontoPearson Gifts were for passengers on the flight and although I was on that flight an airport employee left with my gift instead. Great idea, dissapointing execution. Not even @CarltonTheBear could help @rogers

@RogersHelps Wow, quite the bill you left me with on a flagged account from beloved credit operations $1340 is kinda much for one month's service. Telus is offering me $200 per line i move over to them from you guys. please start fixing my account cause this hurts me bad.

@Rogers And you lost another customer. 10+ years with you. Good riddance.

@RogersHelps @bolanoid Paul isn't the only one having this problem.

@timandsid @Rogers Going with a write-in-vote: Bad weather, worse driving.

Bluejays will never win the world series as long as they are owned by @Rogers. Not paying my phone bill until you sign Gerrit Cole you cowards

@RogersHelps so not only was this delivery service for my phone a headache, I just got my order today and I didn't receive my free speaker for the black Friday deal! Been with Rogers for 2007, I knew it was time for a change, I should have known better, but i wanted this speaker

I see @Rogers is crapping out again in Brampton. Cost me a morning's work with their intermittent internet service and now our cable is out! No excuses for bad service, and we shouldn't be expected to pat for crap! @RogersHelps

@Rogers @Brightstar I don't appreciate the run-around on a repair . The refusal to repair due to your mistake in recording the wrong details. Disgusting! Then hanging up on a customer.

@RogersHelps Have kept the charge and taken advantage of the Cyber Monday deal you guys were offering that day anyway. Now I have to wait even longer due to your teams poor communication!

@RogersHelps Ok. I know I'll be getting my money back but you haven't addressed why the 2 ppl I spoke to on Monday the 2nd told me it was cancelled but then DID NOT cancel it. Did not advise that it wouldnt be credited back to my CC but to my account. If I knew that was the case then I would

@Rogers On top of this, I have yet to receive a bill or contract in the mail or email, even though I have called on this matter well before I tried to cancel. It seems like once they have you paying bills, they forget about you. It’s been 5 MONTHS and I can’t even get a call back

@RogersHelps So you wanna tell me why I got charged $271 on my CC for a phone that I cancelled 10 minutes after purchasing and the only reason I know this is because the charge wasn't deducted from my CC bill. Meaning, if I never looked at my bill then you guys would have (1/3)

I have called @Rogers over 5 times regarding the issue and I have yet to get anywhere with this. The last time I was speaking with a manager named John who assured me he would call me back the very next day to give me a follow up on the progress, that was 4-5 weeks ago, no call.

@RogersHelps So you wanna tell me why I got charged $271 on my CC for a phone that I cancelled 10 minutes after purchasing and the only reason I know this is because the charge was deducted from my bill. Meaning, if I never looked at my bill then you guys would have taken (1/3)

@rogers why are you guys sooo bad at what you do if you sit there and ACTUALLY think rogers internet is good then your the biggest idiot ever its slow there workers come to my house and tie wires to trees instead of finishing there work ROGERS INTERNET IS BAD like bad!!!!!!!!!

@Rogers Horrible billing. Hate Rogers