Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (59%)
- Wi-fi (13%)
- TV (10%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Winnipeg, Brampton, Toronto, Kitchener, Montréal, Mississauga, Toronto county, Vancouver, Oshawa, Ottawa, St. Albert, Hamilton, Simcoe, Laval, and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Winnipeg
|
Internet | 25 minutes ago |
|
Brampton
|
Internet | 2 hours ago |
|
Toronto
|
Internet | 3 hours ago |
|
Toronto
|
Wi-fi | 4 hours ago |
|
Toronto
|
Internet | 5 hours ago |
|
Kitchener
|
Internet | 6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Ege Peskircioglu (@egepesk) reported@RogersHelps Internet down 5+ hours in Toronto, Dupont Area. I’ve now been on hold 1.5 hours and live chat keeps disconnecting. My entire business depends on receiving and transferring large files to clients and I have lost a full workday. need help asap.
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Randal (@RandalDucharme) reported@JayGenXer @BrendaShawPEng @Rogers They do it in purpose to make it harder to receive service or cancel your plan. Can't cancel if you can't get through.
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Mark Burdon (@mark_burdon) reported@RogersHelps my spouse was scammed by someone that had her account info, and she was convinced to order a phone and hand it over to a fraudster claiming to represent Rogers. Her existing device was black listed/blocked instead of the stolen device. Can't get help.
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Richard Miller (@Millergram33) reported@westcoastgirl1 @Rogers I wouldn’t switch, horrific customer service. Try getting in touch with a real person, not in a chat session, completely impossible
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brokencool (@brokencool) reported@RogersHelps Your site says nothing but your tech support message says outage - confusing - can you DM and I can share address?
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Jimmy Korderas (@jimmykorderas) reportedWas on hold with @Rogers for 2 hours yesterday before getting hung up on an hour and 20 minutes today waiting to speak to a costumer representative. I don't want an AI conversation. I don't want to email anyone. I want to speak to an actual human to help me with my issue.
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Ed Inburgh (@mjammer31) reported@JayGenXer @Rogers They are the absolute worst
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RogerThat™ (@RogerMi1954) reported@JayGenXer @BrendaShawPEng @Rogers Roger's customer service really sucks !!! 🤬
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Michael DelPiero (@MikeDelpieroX) reportedHi @Grok, Did a Rogers technician, Keith White, die after falling from a ladder while replacing an aerial cable at a customer's home. Did a federal safety officer later find that @Rogers had failed to implement and monitor its preventive-maintenance program for workplace hazards?
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RobTheBeaver 🍁🏒 🥓 (@robthebeaver) reported@JayGenXer @Rogers I’ve been trying to call, but the AI just keeps telling me to try again later. Now I have to go to a physical store just to remove one of the add-ons. @Rogers sucks.
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brokencool (@brokencool) reported@RogersHelps So there is an issue?
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ＲẸ𝔹乇ㄥ 𝐖ⓘ𝔱𝔥 𝒶 ６ ŞⓉг𝕀𝓷ⓖ (@PingYong1634207) reported@HILITINGHOCKEY @Rogers @Sportsnet Rogers sucks the most. Years ago I worked for them and quit because of the way they did business.
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ज्वलंत (@JwalantSoneji) reported@Rogers Hung up the phone at 2hrs wait #terrible
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Rohit Kumar (@rohitt25) reported@Rogers I felt cheated as my contract is breached by you - I signed my contracg at $35 and my bill is double. Though, I confirmed with customer service twice and got assurances, but I got charged doubled.
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Florence (@anoethertheorem) reported@JayGenXer @Rogers Cancel it all and go with Starlink
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TN (@TeeSeeNieuwp) reported@JayGenXer @Rogers Customer service doesnt exist anymore.
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David (@DKathary_) reportedIs @rogers internet down? @rogershelps
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Vantagelvr 🇨🇦🇬🇧🇨🇦🇬🇧🇨🇦🇬🇧 (@GrahamBoardman2) reported@JayGenXer @Rogers Your call has been directed to Punjabi big rig driver on the 401 who has six cell phones and is doing tech support for Rogers , Bell etc as a side gig to his illegal CDL licence .
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Abhinav Mittal (@iabhinavmittal) reported@RogersHelps hii rogers. What is the problem with your chat & call support? I shifted my address and called customer care to shift my internet service. No one is picking the call and chat support keeps transferring me. I have already waited 7 hours in line. Should i throw it away
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Sharon Gregson (@sharongregson) reportedI'm aware that this is a trivial problem but why is it that @Rogers has men calling me every single day trying to sell me something when I am on the 'do not call' list and repeatedly demand they stop. #Rogers #Telemarketing
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smithers (@smithers1972) reported@TalkeyHockey ******* searois Kevin BIEKSAS IS WORST THAN @strombo and that guy deserves another shot shows how's @Rogers ******* kills hockey in CANADA
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Clint (@clintculture) reported@RogersHelps Your frontline support team already wasted 5 hours 35 minutes of my day. I have tallied all calls and AI chats and there are such long queues that end with being cut off. It is despicable disrespect for your clients’ time and lives. Your CEO made $15.45 Million last yr. HIRE MORE
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Cristina Aiello (@caiello2) reported@RogersHelps Do you have any idea how long the wait time is for customer service or technical assistance. Hire more staff and train them fully.
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Sean McIntyre (@SM_GMC) reported@RogersHelps my daughter’s phone was stolen. I bought the premium device protection plan. I keep getting sent to Chatbots that don’t work, phone lines that keep hanging up on me, or partner websites likewize that don’t actually work. How on earth can I get a human being to help?
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Sanwin (@sanwins) reported@JayGenXer @Rogers Suckiest and most dishonest company possible. Claims support is 100% Canada based and then quietly ships it abroad. Last month I wait 3 hours on hold.
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Dom (@NorthsideJane_D) reported@Rogers Why is it impossible to speak with someone ever since y’all added that stupid AI Assistant?? It’s been a week of me hearing “high volume calls”. No one is calling y’all. Also I refuse to pay my bill until I speak with someone
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James Hughes (@JHughes681) reported@BlueJays All these great memories before the team was owned by @Rogers. Too bad all we’ll ever have now are fluke winning seasons and excuses for failed ones every year except for Shaoiro and Atkins contract years. Oh a now a stadium designed for non-baseball fans.
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CanuckArgento (@CanuckArgento) reported@JayGenXer @Rogers You’re gonna get an Indian that you won’t understand and can’t speak proper English anyway might as well hang up now
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Grant D (@pyeinburnaby) reported@HockeyPatrol **** @Sportsnet and @Rogers
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Randy (@randyvancity) reported@Millergram33 @Rogers Customer service sucks They got some stupid AI bullshit and when you ask for a live agent it says calls are at a all time high and please call back later. Then hangs up on me. It’s been 2 months now I can never get through 611. I can only get through the chat through the app