Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (15%)
- Wi-fi (14%)
- Total Blackout (7%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Courtenay, Newmarket, Surrey, Toronto, Montréal, Brampton, Edmonton, Vancouver, Kitchener, Oshawa, Midland, Nanaimo, Mississauga, London, and Kincardine.
| City | Problem Type | Report Time |
|---|---|---|
 Courtenay
|
TV | 3 hours ago |
|
Newmarket
|
Internet | 4 hours ago |
|
Surrey
|
Internet | 5 hours ago |
|
Toronto
|
Internet | 5 hours ago |
|
Montréal
|
Wi-fi | 5 hours ago |
|
Toronto
|
Internet | 6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Young (@cy686phtsl) reported@RogersHelps The representative informed me that the minimum suspension period is six months. I explicitly told him that in that case, never mind, I do not wish to proceed with the suspension.
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tiredsotired (@sotiredsotired) reported@RogersHelps I tried sending a dm and got an auto reply, sending me to rogers general help. lol.
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DTAmerikka (@Ferreira_nszuki) reported@RogersHelps does Rogers still have a retention department or do these Customer service reps take care of that?
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tiredsotired (@sotiredsotired) reported@RogersHelps @BawlingOnBloor You will be sucked into a time wasting vortex that will enrage you and not solve your problem. Speaking from experience. The absence of humans now to deal with the endless billing errors is enraging. But good luck!
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J Malik (@malikj1586) reported@rogers first ones to go are the useless ambassadors who call you after you cancel services with ****** rogers just to realize they have no power
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Eddie Sheerr (@EddieSheerr) reported@RobertChaulk @DaveJSullivan @Rogers I'd say it'll be in a band that goes with one of the carriers. So Rogers may offer it as an add on service
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Joan Lucy Picard (@PicardLucy) reportedWaited 7 minutes for my @Rogers to come back. Saw about 30 seconds of the American national Anthem & it went out again. Didn't even get to see the Canadian national anthem. Stupid Rogers connection.
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Dr. BRAR (@brar_drs) reported@RogersHelps I just got Roger’s and I don’t have a network coverage at my house. I am trying to turn on WiFi calling and I am having issues. It will be a beach of contract by Roger’s and I can cancel my contract anytime because Roger’s cannot answers my calls, I have network issues at my house and your store does not know how to fix it.
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Michael Konikoff 🇮🇱🎗️🧡🧡🧡 (@loyaltybuff) reported@RogersHelps @Victorie0000 @RogersHelps the problem here outside of being universally common is that calling puts you in a ridiculous and endless queue with the worst music. When u do get through you get passed around and you get different answers 1/2
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Marielle Taylor (@MissMJTaylor) reported@RogersHelps Park staff said its been a problem since March for all Rogers users. No one has any mobile data. Just switches to a warning emergency calls only.
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Tony🐶🏒 (@TonyAnjam) reportedCall Support # of @Rogers website and it says they consolidated all phone lines and to call some other number. Lol? Then I do that and it tells me to "Submit a Review Request" online for my bill issue. I click "Request a Review" and the AI Chat Bot tells me it doesn't understand
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Andy Potter (@aap53) reported@RogersHelps FYI, talked to a great Roger’s tech rep and it turns out that the outage resulted in a factory reset. We will now have to through all of our devices and change the name but at least it all works.
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Canucks Critic (@CanucksCritic) reported@Canucks @Rogers Core memories after a last place season is a stretch. Fans showed up and got a terrible product all year, this doesn’t make up for that.
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Clip Clop (@clo33177634) reported@Rogers @RogersHelps Rogers coax is unreliable. Modem reboots, 2 techs after, no help, just runarounds.
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The Toilet Trader 💙 (@SWSniper07) reported@RogersHelps Oh its been attempted over 12 times. No ones solving the issue each call has totalled 25+ hours of hold time as well. Customer service is next level. Ill be requesting phone records soon to make public. You refer to call but its your problem, why not call me?
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Clifford Mathew (@cliffmathew) reported@MelissaLMRogers At some point @Rogers lost its way. They stopped caring for customers. I was a customer for years and they kept charging extremely high prices (more than double the market price). Had no choice but to leave.
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Charley (@CharleyXRP) reported@Rogers your customer service and support is already ******. What are you going to do with 10,000 less than employees? You guys don't know how to run a business. Ted left you a gold mine. You're ******* it
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Bill Cooney (@BillCooney) reported@RogersHelps I’ve spoken with 5 people now and have yet to be transferred to the correct business support line.
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Danny James (@PichetteDanny) reported@EdmontonOilers @Rogers @RogersPlace Let's play a game where is McDavid going to want to be traded to Which Team ......Your Defense System is so Terrible but keep on ;Blaming your Goalies when it's really your Defense System is terrible....
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Ashley Banks💲L, for the love of Lola❣️ (@lola4president) reported@Rogers WE NEED OUR SERVICE RESTORED!
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Legalize_Freedom (@blahout99) reported@brar_drs @MelissaLMRogers @Rogers Really? ~ In my experience that’s a normal day of poor customer service. I’ve never got a person to help me in under 2+ hours! Disgusting!
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Krishan Arora (@krishanarora1) reported@RogersHelps it’s really worst service from last 2 months
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Sug Anya (@Suganyaa__) reportedWhy does the ceo make 31 million a year and still have to down size its work force? @Rogers
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Andy Potter (@aap53) reported@RogersHelps Yes, I thought it was weird. I have rebooted a number of times with no real effect. I see that the service disruption notice is still up.
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Ryan (@Brsrkr30835) reported@EdmontonOilers @Rogers @RogersPlace Jackson was a very bad hire. Good job Katz, you wasted 97.
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Nostradumbass (@fuckshitstacked) reported@Rogers It was the connection to @FloHockey (rebroadcasts Rogers TV Channels) which seemed to be the issue for you last night. No, the stream did not come back on for me. Missed the last 10ish minutes of the OHL Eastern Conference Final game.
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Krishan Arora (@krishanarora1) reported@RogersHelps Looking for resolution
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Christian (@xXxCMANxXx) reported@Rogers Somehow my cellular service for my watch is gone , and I’ve been paying for it for years .. don’t even know how long it’s been cut off but I’ve been paying for it
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Gloria Murray (@GMurray64532) reported@Garnet_2203 @Rogers USA Blackstone owns a big piece Rogers & service doesnt exist; called twice told call back lines busy, bill wrong for 4th time (still try fix), many CDN employees GONE replaced by international call centres & $5/month price hike for no reason. @CanadianPM 🇨🇦run competition pls
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Dan (@dcbreen27) reported@Rogers why do you keep phoning me twice a week trying to sell me a cellphone plan that I do not want…it’s funny that I have been trying to inquire about you overcharging me on my cable and internet bill for 2 weeks but still cannot talk to a human being? Worst customer service!