Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (13%)
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Wi-fi (11%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Montréal, Toronto, Calgary, Tilbury, Vancouver, Windsor, Victoria, Kanata, Ottawa, Winnipeg, Sherwood Park, Markham, Scarborough, London and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Toronto |
Internet | |
| Calgary |
Internet | |
| Toronto |
Internet | |
| Tilbury |
Phone | |
| Vancouver |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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☆ Gamez ☆ #RipRedDeadOnline
(@MrRealHumour) reported
@RogersHelps How is it that i have internet service which works for everything but gaming? i can use twitter, youtube, browse websites but if i try to connect to any games servers like playstation network, it fails. Makes no sense to me. #rogersoutage
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Eray KARAKUZU
(@effectivement) reported
@RogersHelps Day 3. Still no home internet. Impossible to get through on any of your support channels. Going on 2 hours on hold with customer service.
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🇨🇦 🌱Ms Stacey Lace🌿 🇨🇦
(@msstaceylace) reported
@Korry @acoyne @RogersHelps Obviously not just oshawa, cause when you call tech support there is a wait time of over 3 hours
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𝐌𝐲𝐑𝐨𝐜𝐤𝐀𝐧𝐝𝐑𝐨𝐥𝐥𝐇𝐞𝐚𝐯𝐞𝐧
(@RockTheseTweets) reported
@RogersHelps we are now entering day 3 with no internet, tv or home phone here in Markham Ontario. Please give the vast majority of customers who still don't have service an update on what the hell is going on and when it will be restored.
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Dawn
(@everydayisbest) reported
@keeinziie @AndrewBoragina @RogersHelps 50+ hrs no service at home. DMs ignored for about 20 of those hours
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Itsy Bitsy
(@MsItsyBitsy) reported
@vote4robgill @Rogers This is unacceptable but totally expected. They never intended to meaningfully offer compensation.
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Paul
(@paul_catindig) reported
@RogersHelps you, briefly, brought back the internet for about 10 hours yesterday, only for you guys to cut it off again come the afternoon. What ********???? We’ve been cut off for nearly 30 hours. Fix this or we’re moving to bell this week. I sent you a dm of my address
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🇨🇦 🌱Ms Stacey Lace🌿 🇨🇦
(@msstaceylace) reported
@Korry @acoyne @RogersHelps My internet and half my cable are down still too 🙃
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Mrs. Kendra Snid
(@LightfootKendra) reported
Hey @Rogers …..day 3 with no internet and patchy cell service. Your announcement that service has been restored is incorrect!
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☆ Gamez ☆ #RipRedDeadOnline
(@MrRealHumour) reported
@RogersHelps How is it that i have internet service which works for everything but gaming? i can use twitter, youtube, m browse websites but if i try to connect to any games servers like playstation network, it fails. Make no sense to me. #rogersoutage
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gameon
(@raptorsallthewa) reported
@RogersHelps @Rogers No you have not. It was a temp fix and now services are not working again. Not even your own phone lines working. Stop playing around and@put back our services
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Adam Glauser
(@addy11865) reported
@RogersHelps I got an email apologizing for what happened Friday. I don’t know about anyone else but I didn’t have usable internet at home most of Saturday either! No apology or credit for that? It’s a shame that some companies forget how important customer service is.
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Rick Rehkopf
(@RickRehkopf) reported
@RogersHelps I keep reading that everything has been restored; that just isn’t accurate. Most TV channels not working and wifi is extremely weak. We aren’t alone based on neighborhood FB page. It’s been over 48 hours!
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JohnPollice
(@JohnPollice) reported
It’s pretty clear @Rogershelps that they have major issues. You cannot even get into the cue when you call. Still major internet issues in Waterloo, ON especially Stonebury area.
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J David Peever
(@davepeever) reported
restored service? If my car ran like this I wouldn't call it fixed #rogersoutage #rogersdown @Rogers
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thereal_SNB
(@thereal_SNB) reported
@TELUS should run a promotional campaign…become our customers because we’re not @Rogers and we our tech support actually answers the phones lol
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MstrWolf
(@MeanMrWolf) reported
@RogersHelps 51 hours and no internet. Chat support is not working, no one is responding to DMs and the technical support line just hangs up. There’s been no updates since yesterday morning.
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Matt C
(@mattcudmore) reported
@diandthecity @RogersHelps Yes, a $2 bill credit and a $10/month increase 6 months from now so they can improve reliability on the network, meanwhile execs and shareholders continue to pad their pockets.
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Don Marks
(@CaptFuzz) reported
@RogersHelps Although cell and internet services have returned after Friday's outage, my Ignite tv service is still very glitchy - the image keeps freezing or dropping out and I can't access content I've recorded with the cloud PVR. When can we expect tv service to fully return?
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Matt C
(@mattcudmore) reported
@HowardHuss68 @RogersHelps @rogershelps Quit playing stupid with customers. It's apparent there's still widespread issues with wireless service being intermittent and no home internet..it's day 3. Stop telling us service is restored. It's not.
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krista
(@polarbear33) reported
@RogersHelps Is it possible my landline is still not working?
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Jessa 🌹
(@Jessa_McLean) reported
@lsedd @Rogers 💯 they are focused on the businesses they’d owe more money to. Rural Canadians will likely be the last fully restored. Still intermittent service here.
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Scott Anstey
(@hey_scott_) reported
@RogersHelps @1Rhino Still down in Cambridge no home internet or tv.
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Matt C
(@mattcudmore) reported
@PaulaJR34 @RogersHelps Don't hold your breath. They continue to toe the line that everything is restored, obviously not true. This is the most disastrous PR/customer service response I've ever seen
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cleo
(@itscleo_76) reported
@RogersHelps still having issues with Ignite TV. Day 3. Any idea when this will be fixed or should I just call to cancel? A response would be nice.
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Howard Huss
(@HowardHuss68) reported
@RogersHelps Hi. Going on 48 hours now with no internet or cable. There was a 5 hour window with service but as of midnight, it all stopped again. I really need some answers. Two people working from home.
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Sheldon Meingarten
(@smeinga) reported
@SamHersh01 @RogersHelps @VassyKapelos And rightly so. He is an engineer leading a team struggling to get a network restarted. Her question given who he is was totally inappropriate.
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Janet Hussey
(@HusseyJanet) reported
@Celler6 @RogersHelps Actually there is , and I don’t make assumptions or bully anyone like you . I have phone , internet with Rogers , I had no service . But I choose not to be so negative about everything, why , because I almost died 10 years ago , but due to my brilliant neurosurgeon , I am here
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Bob
(@Bob27542731) reported
@vote4robgill @Rogers Can we really trust rogers.a big company like them.and they have a technical problem csnads wide.trkl the truth you where hacked.and to chap to pay ransome
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V'Ger
(@Veature_iTech) reported
@AboutRogers @RogersBiz Cable TV is not back to normal. Fibe Tv or what ever you call it. It still sputters live playback, it stops and goes stops and goes Still. Also will not play recorded shows, says network not available.