1. Home
  2. Companies
  3. Rogers
Rogers

Rogers service status: outage reports and connection issues

Why is my Rogers service not working?

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

May 26: Problems at Rogers

Rogers is having issues since 10:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 56% Internet (56%)
  • 15% TV (15%)
  • 13% Wi-fi (13%)
  • 6% Total Blackout (6%)
  • 5% Phone (5%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Montréal, Ottawa, Toronto, Vancouver, London, Moncton, Oshawa, Crowsnest Pass, Victoria, Guelph, North York, Brampton, Mississauga, Scarborough, and Hamilton.

CityProblem TypeReport Time
Montréal Internet 16 minutes ago
Ottawa Wi-fi 49 minutes ago
Toronto Internet 60 minutes ago
Vancouver TV 1 hour ago
London Total Blackout 1 hour ago
Toronto Internet 2 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • rebecca_shelley
    Rebecca Shelley (@rebecca_shelley) reported

    @Rogers Moving my dad to a retirement home. Ive been on with u for 4 hrs over 3 calls & dont have it setup & we are in limbo. Hospital is discharging on Friday & The Home won't let him move in until there is a landline for his call button. YOU are making him homeless. HELP!

  • stitchlady
    Bonnie Lee (@stitchlady) reported

    @RogersHelps It’s fine to empower your customers, but it’s extremely poor Customer Service when they cannot reach anyone on the phone without being on hold for an hour. There is no excuse for that. We are paying very high prices for the services you provide in Canada.

  • briangm11
    BrianM (@briangm11) reported

    @RogersHelps I hope someone calls me with positive information, but not holding my breath! The company-wide cutbacks in your service departments does not look good on you.

  • peter101s
    🇨🇦 Peter 🇨🇦 (@peter101s) reported

    @RogersHelps Too late now. Always was a strong supporter of Roger’s and their amazing customer service but since last year with the cuts to staff, reduced support channels and hours and contracting out customer service to 3rd world countries who have zero knowledge on the company I’m done.

  • Bob_Baggs
    Bob Baggs (@Bob_Baggs) reported

    @RogersHelps a couple years ago I added my name and address to the Do Not Knock List for your sales people and they are now back again, twice yesterday which I did not answer because of their aggressive tactics. I called customer service and the options are useless.

  • JMCInformation
    jc (@JMCInformation) reported

    Have a problem with your Internet provider? #Rogers @Rogers Contact: The CCTS helps customers and small businesses in Canada resolve complaints related to mobile, home phone, Internet and television services. I'll let you know if this works.

  • Carleey
    Madam Boring (@Carleey) reported

    @RogersHelps Yeah we returned the modem back in January. There were no other devices. When I called yesterday they said we weren't in contract and have to pay the overdue bill before they can cancel again. Do you keep records of all phone calls so I can get them to check December?

  • ScottPolhamus
    Scott (@ScottPolhamus) reported

    @RogersHelps For one of the largest companies in Canada I’m shocked at the service tbh. Sometimes I think bell and rogers take too much advantage of their government protected monopoly

  • CrayCrayRules
    CrayCray (@CrayCrayRules) reported

    Why is my Rogers down again!! #rogers @Rogers

  • eleanorpattern
    Eleanor (@eleanorpattern) reported

    @RogersHelps Messaging on behalf of my 90 year old great Auntie, her TV service has been down since this morning. Scarborough, On area. Any idea when services will be back up? Shes very concerned about missing Dateline!

  • mark_pud
    Mark Puddephatt 🐝🇬🇧🇪🇺🏁 (@mark_pud) reported

    @Rogers outage in Richmond hill, ON for 2 days. Your outage tracker just updates the fix eta by one hour each hour. Useless without a proper eta

  • stitchlady
    Bonnie Lee (@stitchlady) reported

    @_RanjanSoni @Rogers Everyone has the same issue. I was told by Rogers that they basically want you to do everything yourself online on their website!

  • wheelgirl77
    Elizabeth Bryant (@wheelgirl77) reported

    @RogersHelps Talk to the AI is the only advice you can give me? How about fixing this?! Have your tech guys target my building and fix it. I’ve done all the level one tech-support stuff, now it’s on you guys. Why do you always put the onus on the customer to figure it out?

  • taurit00
    Ari 🐸 (@taurit00) reported

    @Rogers your service is a ******* nightmare

  • briangm11
    BrianM (@briangm11) reported

    @RogersHelps - First time ever, we've been stood up by your technician. Appt window was noon-4pm. No phone call either. What next? Suppose I need to spend another hour or so calling your "support" line. Ironic the only call received today was from Bell Marketing.

  • sparkytor
    sparkytor (@sparkytor) reported

    @RogersHelps Ontario. We are still on hold. Our remote broke and just need to order a new one. This is ridiculous. I spent 15 minutes in line at corporate store for them to tell me I have to call. We are almost at an hour wait on the phone. Horrible service.

  • BallKnowerBrad
    Brad (@BallKnowerBrad) reported

    Hey @Rogers @Sportsnet fix your audio - this is the Eastern Conference final not an Ottawa Senators game #gohabsgo

  • WhoCntrl
    iVu (@WhoCntrl) reported

    @RogersHelps The validation team informed me she is unqualified to solve the issue and has transferred me to Tech Support. The Tech Support representative is also unable to resolve the problem and has asked me to return to the store. No one is taking ownership of the issue.

  • peter101s
    🇨🇦 Peter 🇨🇦 (@peter101s) reported

    @RogersHelps I’m done chasing Roger’s and if I get harassed about a balance owing not only will the issue be escalated , but a lawsuit will follow

  • PistolP50122591
    Peter 🇨🇦🇮🇹 (@PistolP50122591) reported

    @RogersHelps are you ******* kidding me! Why is the your feed keep going down during overtime!

  • giovexpo
    Gio (@giovexpo) reported

    @RogersHelps Ok You Convinced Me Before I Cancel My Service. I will Call Them

  • jjfromthebl0ck
    Jay (@jjfromthebl0ck) reported

    @RogersHelps C213408415 How much longer until internet service is restored in my area

  • ass_sarcasm
    *** {agentic simple sarcasm} (@ass_sarcasm) reported

    Isn’t Hotspot part of the service that @rogers provides?

  • sgomare
    Shankar Gomare (@sgomare) reported

    @Rogers i need emergency assistance, I’m on hold for an hour

  • soul_supplier
    Soul Supplier (@soul_supplier) reported

    @RogersHelps I've done this already. They last told me that I would have to update to a more expensive plan ( a business router) in order for my service to work consistently. Sounds like u guys are trying to scam

  • aap53
    Andy Potter (@aap53) reported

    @RogersHelps I have spoken to them on more than one occasion and there has been no resolution.

  • ggreeneyes1975
    Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported

    Does anyone real even work at @RogersHelps @Rogers anymore? Guess what, I'm not paying my bill until you ******** FIX THE PROBLEM I've been dealing with for two months. If you don't want me showing up to your TO office, you'll get someone on the phone. 🤬

  • CrayCrayRules
    CrayCray (@CrayCrayRules) reported

    @RogersHelps Mobile network

  • jmaandfriends
    JMAK (@jmaandfriends) reported

    @RogersBiz @Rogers @RogersMediaPR Please secure your buildings - this is so terrible. I hope it’s not real but it looks very real!

  • jeffmolnar
    Jeff Molnar (@jeffmolnar) reported

    Going on 3 hours without internet or cable and @Rogers still says the outage is being assessed. Might be time to finally make the switch to Bell.