Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (59%)
• TV (13%)
• Wi-fi (12%)
• Total Blackout (6%)
• Phone (6%)
• E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Montréal, Bells Corners, Newmarket, Scarborough, Winnipeg, Brampton, Barrie, Toronto county, Nepean, Mississauga, Ottawa, Milton, Vancouver, and Edmonton.

City	Problem Type	Report Time
Toronto	Wi-fi	1 minute ago
Toronto	TV	7 minutes ago
Toronto	Internet	12 minutes ago
Montréal	Internet	14 minutes ago
Bells Corners	Internet	17 minutes ago
Newmarket	Internet	18 minutes ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris (@Innes_lifestyle) reported 7 minutes ago

  @RogersHelps @nestapendragon This is ridiculous. If your tech cut the lines, he can easily splice them. You can not damage service and simply leave it. I, as the lead telecom tech for a major city, would never conduct myself with this egregious level of unprofessionalism. How low can you go Rogers?

• 
  drifting... (@rottedwithin) reported 7 minutes ago

  **** you @Rogers **** you @Sportsnet

• 
  Danny (@DannyParlays) reported 7 minutes ago

  @guyfelicella They were never defended though, so this argument is pathetic. Blame @Rogers for their greed. Hockey night in Canada is finished.

• 
  Digitech (@digitech777) reported 8 minutes ago

  @Rogers your customer service wait time sucks 😒

• 
  Rhaimon (@Earthoak01) reported 8 minutes ago

  @SportsnetPR @Rogers and @Sportsnet never cared about Canadians and this should confirm it for even people with their head in the sand.

• 
  Joey (@JoeyEspo3) reported 13 minutes ago

  @bnpeki @Rogers Fire Ron McLean or we will start a movement to cancel all our Roger’s services.

• 
  x-Pete Bauer (@OhYesICanada) reported 14 minutes ago

  @RogersHelps been without internet and tv for over 5 hours. Can’t get through by phone and the AI chat is no help.

• 
  Willken (@WillkenOne) reported 15 minutes ago

  @RogersHelps @Bratt_world **** Rogers. I'll never give you people a penny.

• 
  A 19 Year Old On Twit (@YearOldOnTwit) reported 17 minutes ago

  @nhl_review @Rogers Does that include Jays games and other sporting events, like I’m going to the Marlies game tomorrow, does that make me part of the problem?

• 
  Okay you have some skill (@Sumskillz) reported 18 minutes ago

  @cdntradegrljenn @Rogers Bell knows that they have a mobile phone service hole in my subdivision. The city knows about the hole. Since no city councilors live in said hole, it won't get fixed going on 5+ years now. City councillors don't want any new towers erected. Everyone says, "just use wifi calling"

• 
  👻BassBoosterz🎃 (@MrBassBoosts) reported 18 minutes ago

  @RogersHelps It was the first time. The network is back but nothing from your end to explain this or what happened

• 
  Glen L  𝕏 🇨🇦 (@GlenLuff) reported 21 minutes ago

  Are we surprised? @Rogers is the worst.

• 
  🇨🇦B1g T1ny Bubbl3s🇨🇦 (@b1g_t1ny) reported 29 minutes ago

  @Hky_Illuminati_ Get ****** @Rogers . Do the right thing. **** monopolies

• 
  Rocco Signorile (@imthedarkknight) reported 30 minutes ago

  @RogersHelps Yes and the transfer fee of $80 is completely RIDICULOUS! How would I know if they did it by mistake. I CLEARLY asked him AND my son as well. He responded on more than one occasion “ YES NO PROBLEM” Yet he did. So he is now a @Bell customer & will be joining him. “Sorry 2cu go”

• 
  これは何の意味もありません (@TRSbizarro) reported 32 minutes ago

  @RogersHelps @towerguymatt Why? YOU should know when YOUR service is down. It should NOT be on the customer to notify YOU about YOUR OWN BUSINESS!!! The level of laziness within this industry is embarrassing to the human race.

• 
  Abhishek Gupta (@abhigup2009) reported 32 minutes ago

  @Rogers I have an internet service with you guys since 6 years and since last year I have been getting bad service - 6+ people visiting to fix the issue - still unresolved. On Cancelling why are you charging early cancellation fee for a service level not fulfilled? #disgrace

• 
  Chris R (@polloyumyum) reported 33 minutes ago

  @Sportsnet @Rogers hey, **** you for not renewing your deal with CBC so they can air hockey night in Canada. My contract with you is ending soon and I will not be renewing, you greedy *****. I hope more people cancel theirs and stop paying for your ****. SN is a joke anyway.

• 
  🇨🇦 Peter 🇨🇦 (@peter101s) reported 33 minutes ago

  @RogersHelps does anyone answer DMs anymore? Horrible customer service ever since the major cuts last year

• 
  steve hamburger (@shitFricker) reported 37 minutes ago

  @RogersHelps how long does it take for outages to be reported? there is nothing listed for my area despite being told there is an outage by your support staff. I've been without the service I pay for for over 6 hours now

• 
  R I C H (@RichFriars) reported 38 minutes ago

  @RogersHelps @RogersHelps I’m still waiting for a resolution !!

• 
  Yagya Sachdeva (@YagyaSachdeva) reported 40 minutes ago

  @Rogers I’ve never been more dissatisfied with any service as much as yours. I’ve been on hold for 45 minutes with literally no response. The way you treat your customers is abysmal.

• 
  Cosmical🇨🇦 PCD ~ (@CosmicalLupus) reported 41 minutes ago

  @imthedarkknight @RogersHelps @Bell Anything to Make these robbers Pay for their Crap services

• 
  The Satirical Citizen (@jolz256) reported 45 minutes ago

  @Rogers How does one talk to a human customer representative, I have a billing problem I need to urgently discuss with your team unfortunately, all calls are automated to Anna.

• 
  ghostwolfman (@ghostwolfman) reported 47 minutes ago

  @RogersHelps Ya that is brilliant people are without internet and your solution is for them to go to the internet to see what is happening? Did everyone there stop brain development in kindergarten?

• 
  Graig Carlson (@GraigCarlson) reported 48 minutes ago

  Good news we finally got on the phone with @Rogers and they created another ticket #. And maybe someone will contact us in the next couple days with a resolution. Could you imagine if a small business took 2 weeks to resolve an over night shipping issue?

• 
  B (@Rumbles82) reported 51 minutes ago

  @SportsnetPR Sportsnet is the reason I dont watch much hockey anymore. Nice to see they are killing Saturday night hockey. **** @Rogers .

• 
  Rocco Signorile (@imthedarkknight) reported 54 minutes ago

  Hey @RogersHelps what pathetic customer service , I’ve been a user for over 30 years+ I have cellular. Internet and cable. I have had multiple lines for my family members . My son is under my plan & he decided to get his own plan WITH ROGERS. However to move that over to his

• 
  Graham Haigh (@GrahamHaigh) reported 54 minutes ago

  @RogersHelps Oh thank goodness. I’m a Rogers/Shaw internet customer. Was on the phone with a rep about a month ago. We’d agreed that I need a tech to come out and look at the installation. The service to the router is about 60% of what it should be. I was told a call was coming to schedule.

• 
  skhp 🇨🇦 (@skhp_) reported 59 minutes ago

  @Rogers why has service been so slow or non existent the last couple days in the GTA?

• 
  The Old Nerd (@The0ldNerd) reported 60 minutes ago

  @CBC @Rogers you need to cancel Ron McLean now, without hesitation. You got rid of @CoachsCornerDC for less. Do the right thing...