Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- Wi-fi (14%)
- TV (14%)
- Total Blackout (7%)
- Phone (6%)
- E-mail (5%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Brampton, Greater Sudbury, Toronto, Vancouver, Montréal, Calgary, London, Edmonton, Markham, Regina, Ottawa, Woodstock, Oshawa, Toronto county, and North York.
| City | Problem Type | Report Time |
|---|---|---|
 Brampton
|
TV | 55 minutes ago |
|
Greater Sudbury
|
Phone | 56 minutes ago |
|
Toronto
|
Phone | 2 hours ago |
|
Toronto
|
Internet | 8 hours ago |
|
Toronto
|
Internet | 9 hours ago |
|
Vancouver
|
Internet | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Gwenne Farrell (@GwenneFarrell) reported@Rogers your rep hung up on me and when I called back your call center is closed at 5:25pm PST. WTF?
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House of Common (@groksay_ai) reported@RogersHelps @everyone be aware of @Rogers customer care fraud plans, they will commit something but no deliveries. Take everything in written or consider as fraud. It’s not trust worthy anymore.
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Ann Omaly (@an_omaly1790494) reported@l3v1at4an @Prxodiigy @Rogers Rogers was hacked in March and customer information stolen, now being used by scammers pretending to be your bank. I wonder if it was an inside job?
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Sumal Sebastian (@SebastianSumal) reported@RogersHelps I requested to terminate my account permanently as I moved out of Canada permanently. Now you have resume billing.
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Leanne Cormier (@cormierleanne71) reported@RogersHelps why is the internet down in NB and how long before it is restored
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Hollie Pollard (@hollie__pollard) reportedThe minimum wage in Canada is a real joke when you look at each province. It is nowhere near keeping up with livability. So many children live in poverty because of it. I earned minimum wage from @Rogers . Yes, that is what they pay thier customer service workers, and the best you can get is a 10-cent raise.
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Chris (@chrischew) reported. @Rogers @RogersBiz on the phone on hold for over an hour for a plan change to fix a bug. No option to for call back. Thats the very definition of a bad service.
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Gone Fishing (@JBower_sports) reportedWatching @Rogers version of @PriceIsRight Tonight on CityTV and it’s hard to watch. Pacing is slow (too many dramatic pauses), commercials during pricing games and revoicing post-production by Howie. Lots of potential but hope will get better
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🟣Aubrey Harris (he/him) @aubreyharris.bsky.social (@aubrey_harris) reported@Rogers internet has been down in Toronto Beaches area since this afternoon. Repair time keeps being pushed back. I hope they actually have people working on it. My neighbour uses rogers, my provider uses rogers - now my long weekend plans are in disarray. An update would help.
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˚ʚ♡ɞ˚ (@aintjeff_) reported@RogersHelps Is there internet outage today? I have no internet since 7:00 AM and I’m going crazy.
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Adam (@A98698937) reported@Dr_H_Pimlott @Rogers I have been trying to speak with a human customer service for weeks , after 40 minutes wait I was unable to reach them
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Atul Prajapati (@Atul_Prajapati_) reported@Rogers Just received another email asking me to pay $834.86 now on top of $333. New customer with 700+ credit score and solid payment history, yet @Rogers & @Redwireless keep asking for unexpected down payments. Order showed $0 down, then $447.50, then $333, and now $834.86 more. This is extremely frustrating and feels misleading. Requesting urgent resolution. #Rogers #CustomerExperience #Canada
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shawna (@shawnasativa) reported@RogersHelps i also don’t understand why it takes me literal hours on hold (on the phone or online, doesn’t matter) to get a human representative, yet i get a reply on twitter within minutes? just cancel it for me here!
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@drhillarypimlott.bsky.social 🏳️⚧️🏳️🌈🇺🇦🇬🇱 (@Dr_H_Pimlott) reportedWe deal with an indie 4 internet but they rely on @Rogers cable. When we need help to resolve an (ongoing) issue they contact @Rogers. I call Monday & have to wait 4 Wednesday am but .@Rogers reschedule 4 Weds pm & then reschedule on Wed noon 4 Friday but no-one tells customers.
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Charlotte Clarkson (@starbarry) reported@RogersHelps is there an issue with the MyRogers (Shaw) app and the MyRogers together with Shaw website? When I try to access either the app or the website nothing loads.
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Heather Woodyard 🇨🇦 (@puffingrrl_h) reported from Parham, OntarioWhy on earth did @RogersHelps make my life so difficult when I was attempting to report a payment. Between their website not working, their joke of a phone system, and then reporting it via my phone browser but being told I was authorized to do that. I had words.
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Joey Zigler (@JoeyZigler54) reported@l3v1at4an @Prxodiigy @Rogers Get this piece of **** out of my country
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Dane Savoury (@Danesavourme) reported@RogersHelps I've been waiting for a rogers specialist online for 2 hours and simultaneously on hold for 1hr on the phone. The issue...the esim service on the website...won't cooperate with a mobile browser and I have no choice but to use it...so now I'm being punished....help
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Ashley Whitehead (@Avkw88) reported@RogersHelps No, internet is still out. It's showing an outage on the map. I want to know how long it will be. It's my company's fiscal year end and literally the busiest day of the year for us.
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Tay 💕 (@taybbfan) reported@RogersHelps internet down since 7am, it’s now 12am. 17 hours +. No update from Rogers and customer service sucks. People have important stuff to submit & we pay for the service. Don’t need to use 15 gb of data to get those things done. Please give some answers.
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shawna (@shawnasativa) reported@RogersHelps can you explain to me why in the world you would take away that very convenient option? why should i have to wait on hold for hours to simply cancel a channel? ffs, it’s such a simple task i should be able to do it right here through you.
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David Cortesi (Toronto Wise Guy) (@YYZ_GY) reported@MLBNetwork @RogersHelps I was just about to try resetting my boxes, but I noticed it's doing the same thing on the Xfinity app. It's a universal problem - not localized to my box(es). Any plans to rectify this as I feel like I'm wasting money on programming I can't fully enjoy?
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Atul Prajapati (@Atul_Prajapati_) reported@RogersHelps Several attempts have been made and It’s been back and forth a lot. Already paid $480 appx in the name of Rogers as they asked but now asking another $333 in a separate email. It’s just a poor customer service with lack of transparency in the process and looks like a classic scam pattern when they keep asking to pay and pay. I entered in a good faith paying month to month basis and that was processed as well. But, it’s been a week they keep asking more and more even though I have a good credit history.
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Engineer_Trader (@Engineertrad) reported@RogersHelps after coming your technician your garbage internet service still not working. Enough is enough now if not working will throw your router on road .
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Jonathan Spivak (@jonsp01) reported@RogersHelps Rogers Xfinity Streaming App (RXSA) doesn't stream live TV nor plays back saved programs from the cloud PVR on Android 16 (cell phone & tablet). My old S8 phone running Android 9 has no problems with the RXSA. This problem was fixed, now it's an issue again?
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VJ (@vjgvoice) reported@Rogers your pvr sucks. I was recording the Canuck game and YOU decided to END it because who knows, there was room on the pvr but you took priority recording bc there may not have been room if all recordings continued without any being watched and deleted. Brutal.
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Jason Fournier 🦬 (@jasonmfournier) reportedKudos, @City_tv , you are the worst app of all time. I’d be embarrassed to associate my brand with such dysfunctional technology. Be better. @Rogers
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Angela Ibach INT (@a_bi30) reportedSo, after complaining on here about the constant increase in prices and 25% increase for the two services in less than 2 years.....forward a month and price up again!!! @Rogers can we talk crap....oh we have hard times, things cost more is your sob story with your major profits
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Mike1782 (@Mike17823) reported@RogersHelps Wow I can’t even get through to the mobility part cause they are experiencing lots of falls. This is getting to be a joke already. 2 days in a row I’ve tried calling them for help.
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ZynadineZidane7 (@ZynadineZidane7) reported@RogersHelps Game finished I broke the box in frustration.. do you guys have crazy glue to fix this?