Rogers Outage Report
Why is my Rogers service not working?
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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (13%)
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Wi-fi (11%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Toronto, Windsor, Victoria, Calgary, Vancouver, Kanata, Ottawa, Winnipeg, Sherwood Park, Markham, Scarborough, London, Kitchener, Richmond Hill and Guelph.
| City | Problem Type | Report Time |
|---|---|---|
 Tilbury |
Phone | |
| Vancouver |
Total Blackout | |
| Toronto |
Wi-fi | |
| Toronto |
Wi-fi | |
| Windsor |
Phone | |
| Victoria |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Jo-Anne Elizabeth 🇨🇦
(@j0_mAmA) reported
@linesbylyons @RogersHelps Oh do tell! I am AGAIN without my movie channels today. Every time I call they say it's my box. Two to three times a week these movie channels blank out. It's not the box. It's Roger's ****** service. I'm moving to Start TV. #done
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Eric Dizon
(@dizoneric) reported
@OBNmontreal @Rogers Is it possible to get any support from this tournament? Ticketmaster is not working and no one in the ticket office is picking up the phone. This is so frustrating.
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Alfred E. Newman
(@notsobigkahuna) reported
@RogersHelps your virtual assistant is awful. I changed services a while back, some charges were to be reversed. Didn’t happen. Does it always have to be a problem?
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Dennis Freeberg
(@valgarth) reported
Seriously, @rogershelps why can you not get a service call correct? When I have a business plan and you keep sending out residential service technicians that don't work with static IPs it really gets annoying. Don't you understand that people work from home? 1/2
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katherine
(@dododoodoododo) reported
@RogersHelps my internet has been out since Friday and I've spoken to multiple agents with no help offered :( I'm feeling desperate with Monday just around the corner and no connection in my apartment. Definitely going to switch providers.
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Mlk
(@mlksmn_) reported
@RogersHelps I have responded, can’t you get back to me? I would like to resolve this issue today.
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Sadia Pannun
(@sadia_74) reported
don't go asking manager Francesca at Roger's for any help.....what crappy customer service..@Rogers CSR Ashley didn't want to help either
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Dawn
(@linesbylyons) reported
Hey @RogersHelps. I wonder if you'd like to know that someone on your "tech support" phone line refused to assist me today, and did so by outright LYING about what could/couldn't be done...? I'm a tad furious, and concerned about this person treating others the same way...
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🅽🅸🆇🆈.❍🅽🅻🅸🅽🅴
(@NixyOnline) reported
@RogersHelps I don’t have the data left to spend time on Twitter for another hr. I also don’t have the time to sit on the phone for four hours while being consistently overcharged & treated like crap by phone techs. All they have to do is restart my internet service, it’s not rocket science.
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Eric Dizon
(@dizoneric) reported
@OBNmontreal @Rogers Ticketmaster is not working and no one in the ticket office is picking up the phone. This is so frustrating.
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Chad R. Smith
(@TheGospelOfChad) reported
@RogersHelps So is it normal practice to leave a customer on hold for 15÷ minutes without once coming back to refresh? I work in customer service and our limit is 2-3 minutes maximum. Even if you need more time come back and let the customer know you're still working on it.
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🅽🅸🆇🆈.❍🅽🅻🅸🅽🅴
(@NixyOnline) reported
@Rogers Just like I said last night: how am I supposed to contact anyone when I’m running over my data already AND all you’re doing is putting me through hoops with verbally aggressive services techs and 4 hour phone waits???? This is BS. Just turn the service back on.
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hannah
(@Hannah77871) reported
@RogersHelps our internet just isn't connecting can u pls help
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juhastocks
(@juhastocks) reported
@RogersHelps Y’all are quick to charge the account but super slow to credit the account - that’s not cool
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Suzanne Hajdu
(@SuzanneHajdu) reported
from
Toronto, Ontario
@RogersHelps Lipimoni from Vancouver is not very good sorry to say. Some system issues on her end……super painful. Trying to add @TvCrave and @rogers website is not able so Rogers Live Chat. Something should take 5 minutes TOOK waaaayyyy too long. She’s gone again…..
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juhastocks
(@juhastocks) reported
@Rogers Internet issues 3 consecutive months - y’all replace pods. I send back old pods and now you charge my account? Customer service rude AF - what’s going on? #poorcustomerservice
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Lee-Anne Burger
(@BeepBopBoops) reported
@Rogers our internet has been going out constantly for the last few days and when I called this morning I was told to call back after 11 because their system was down. At this point I feel I am paying high end prices for a low end product. Time to start shopping around.
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🅽🅸🆇🆈.❍🅽🅻🅸🅽🅴
(@NixyOnline) reported
@Rogers Considering it’s been the SAME ISSUE for several years with you guys (since you took over Shaw) I think I’ve been more than patient. I’m done now with this. You have my account info in the last DMs I made via my old Twitter (@nae_sickboy ) - sort it out.
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Sharon Lee
(@sharonlee88) reported
@RogersHelps, Yesterday at 4 pm EST, my internet went down along with thousands of Ontarians. When I finally got through to Rogers, they acted like nothing happened. No communication or apologies on what happened. Nothing!
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rosemary
(@rosydisposition) reported
So does @Rogers scramble the channels we watch in hopes that we will change to their ignite service?
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Elle Violet
(@ElleViolet5) reported
@RogersHelps internet was down 6.5 hours; was restored for 2 hours, and now down again. What the hell Rogers? I already unplugged the modem and that did nothing. Rogers and Old Weston Road area. Please fix before I call Bell tomorrow morning to make the switch.
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🅽🅸🆇🆈.❍🅽🅻🅸🅽🅴
(@NixyOnline) reported
Going on 60+ hours and @Rogers still won’t help me or turn my internet back on. Now I’m going into data overage because they keep telling me to DM them but won’t reply to my DMs. They better fix this and give me a credit on my bill because this is ridiculous now.
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Elizabeth
(@GiocosoAgitato) reported
@RogersHelps @Rogers Our internet has been down for more than 10 hours. This service is clearly not reliable for our current digital work environment.
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Dawn
(@linesbylyons) reported
@j0_mAmA @RogersHelps Wow. Maybe they are trained in pass-the-buck problem non-solving? Long story short, someone incorrectly killed my MIL's service (why would 77 y.o. who lives alone need reliable phone access?). Told we had to go to store to buy something to fix, they could do nothing. Lie.
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Chris
(@chris_d1985) reported
@RogersHelps Having issues accessing certain websites all of a sudden. Have tried a number of ways to fix it, but believing it is an issue with my Rogers modem.
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Nadim
(@nadimmoloo) reported
Is there anything worse in life than @Rogers customer service?
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Sadia Pannun
(@sadia_74) reported
@Rogers you run a promo with Samsung....I NEVER got the redemption code.....as I checked my email CONSTANTLY and betwn Samsung & Roger's I was told SOL....horrible customer service both! #CustomerService @Samsung
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JFB
(@WurD_Is_BonD) reported
@timandfriends @Rogers @Sportsnet Can you fix your freakin 4k channels??? Always something wrong with one or the other.
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Elle Violet
(@ElleViolet5) reported
@RogersHelps Unplugging did nothing. It finally came back on its own after being down for 6.5 hours. Thx.
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Mlk
(@mlksmn_) reported
@RogersHelps I have not had internet for over 12 hours and had the worst customer service experience today. After hours on the phone I keep getting hung up on and disrespected. This is unacceptable!!