Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- TV (16%)
- Wi-fi (14%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Burnaby, Montréal, Markham, Toronto, Calgary, Kitchener, Langley, Gravenhurst, Vancouver, Chilliwack, Oshawa, Halifax County, Richmond, Toronto county, and Fredericton.
| City | Problem Type | Report Time |
|---|---|---|
 Burnaby
|
Internet | 8 hours ago |
|
Montréal
|
Internet | 11 hours ago |
|
Markham
|
Internet | 11 hours ago |
|
Toronto
|
Phone | 11 hours ago |
|
Toronto
|
Phone | 12 hours ago |
|
Calgary
|
Internet | 12 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Rebecca Yu 🇨🇦 (@rebeccayu) reported@RogersHelps My advice to others is to request a written copy of the contract OR a recording of the customer acknowledging that there is a contract given the inexperience of the call center.
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Joe Byron (@JoeByron87) reported@MapleLeafs @Rogers **** right off, this **** is so rigged
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Pea’s Pod🇨🇦🏴 (@peaspod23) reported@Rogers Your customer service and tech support is absolute garbage!!! This just gave me more reason to love services.. outage since yesterday tons of complaints and rogers hasn’t declared the outages no one is looking into it?? WTAF
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Robby Reed (@RobertsonR3090) reported@RogersHelps @SWSniper07 Do better and stop cutting and buying people out Rogers is terrible
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Michelle Marenco (@MichelleMarenco) reported@MapleLeafs @Rogers Poor John, staying off the screen for his own safety. Excited to see what you guys will do!
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Charlii (@Charlii_aBB) reported@allkindsXO @RogersHelps Yes. I finally gave up last night after the chat system booted me out when I was 3 in the queue. Woke up this morning still not fixed. So 12 hours and not a hope in hell getting help from Rogers.
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magenta72 (@valleylily56) reportedGet 7 US local channels on cable but Montreal English local channel is blocked by @Rogers Why??? Don't need to know about traffic issues in Los Angeles!!!
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Pucknucksaga (@pucknucksaga) reported@Canucks @Rogers Audio issues?
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Palvinder (@ppsgrover) reported@RogersHelps @RogersHelps @Rogers Did that and "Yassine - Rogers specialist" said to resolve the issue transfer to the credit operations but no fix Its frustrating #Rogers #CustomerService
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Charlii (@Charlii_aBB) reported@RogersHelps Yes but would like confirmation that the SIM card issue is affecting many. Based on other reports I would say yes.
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Blackhat Casper (@JBPVFM) reported@rogers @RogersHelps has big problems in newmarket today.......oye
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Sid T (@sidcedar) reported@RogersHelps Fix your ******* website that keeps looping in circles sign in login sign in login sign in login only to be told to call the ******* dumb *** ******* number and your representative doesn’t even know ******* anything. Poor, useless ******* company.
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# (@Stank_Clientele) reported@Sportsnet The broadcast is down. $30 a month for this @Rogers ?
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AP (@ap210) reported@Rogers two hours of waiting for online support. When I got to front of line, the chat was abruptly ended. Customer since 2000 and fed up. Last call I waited 2.5 hours on hold for an agent and he didn’t resolve problem even though he said he did. Please help or I’m done!
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Lori (@LoriinDurham) reported@Fidomobile @Rogers worst experience getting customer service. $400 a month and can’t get service
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Paul Walsh (@Paul__Walsh) reported@ScammerDefence @TELUS @Rogers That doesn’t actually happen and even if it did, the damage is already done. Threat based security for phishing will never be good enough. It’s time to pivot to zero trust for URLs.
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Chintan Patel (@CHINTANPATIDARX) reported from Peel, Ontario@Rogers Customers service is is 1/10. Get modem for internate not able to setup, already wasted morethan 2 hours in helpline to connect with live tech support. Wrost experience of my life
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Jeff W (@jeffster1970) reported@RogersHelps @MaretJaks Not just women though. I had a Rogers rep come to my house and start complimenting me in a way that women typically don't complaint "older men" (she was in her 20's). Very awkward. VERY awkward. But I guess whatever gets you the sale.
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Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported@RogersHelps I did that on my first call that took almost 3hrs. Then it was escalated on Sunday and there was a case number. All I know is right now, I am not paying my bill until this is resolved. BTW I am a 25yr customer.
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Brad Hughes (@brad86er) reported@Rogers on the phone for 4 hours paying for a service I dont have. Nothing. No customer service
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J (@Jball1717) reported@Rogers ported 2 numbers in on a promotion and it’s been a nightmare since. Cant speak to anyone. Live agents can’t help. People transfer , hang up. Still haven’t gotten my numbers back I was promised I could keep. Should have stayed with Chatr!
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TheHat (@millhist) reported@RogersHelps Done and it gives me the same behavior. This time it was less than one minute between login attempts. Face it it is your app. Not me
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Corby (@Corby_77) reportedI don't like nor trust Keith Pelley. He's a corporate yes man, MLSE and ownership is more worried about the bottom line than winning a Cup. When the company I worked for 18+ years was bought out by @Rogers it was never the same afterwards, happy I got bought out. #leafs
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🍎 🍏 (@pianoteacherkim) reported@RogersHelps outage in Cityplace area downtown Toronto- I have reset the router but it has been out all day. Please advise.
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honolublueballs (@honulublueballs) reported@Canucks @Rogers You don’t deserve any fans. Dog **** on-ice product dog **** personnel hires dog **** trading history dog **** player development dog **** draft history dog **** ticket price that always go up dog **** ownership Shocker anyone bothers with this garbage
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Sue Mac 🇨🇦 (@GreatBig_Sea) reported@sasa_prinsesa @globeandmail @Rogers I have been a Rogers customer for 30 years. No more.
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Robby Reed (@RobertsonR3090) reported@RogersHelps @niner4k Rogers you have destroyed any love you got I have already cancelled my service
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Tony🐶🏒 (@TonyAnjam) reportedNo one reading this, but I did call out @Rogers last week for ripping me off. But @RogersHelps has tracked down the salesman and confirmed no install fee! A bit ridiculous to need Twitter for this, and still think their AI-chat-bot that does nothing is whack
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Bonnie Lee (@stitchlady) reported@RogersHelps That's all be done twice! I've had tech support here twice and it was escalated because its a recurring problem. I just wish Rogers could fix this problem.
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High_5_Brady (@Jimbb5022) reported@RogersHelps Rogers may want to reevaluate how those cases are being handled. Maybe reconsider treating that department as the final escalation point, because from a customer perspective the process was very disappointing.