Rogers Outage Report
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 19: Problems at Rogers
Rogers is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!
Will Rogers compensate me for the outage?
The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Rogers has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (60%)
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TV (14%)
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Wi-fi (10%)
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Total Blackout (8%)
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Phone (5%)
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E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Ottawa, Halifax, Toronto, Barrie, Cambridge, Surrey, Guelph, Edmonton, Coquitlam, Nelson, Calgary, Brantford, Montréal, Mississauga and Midland.
| City | Problem Type | Report Time |
|---|---|---|
 Brampton |
Wi-fi | |
| Toronto |
Wi-fi | |
| Ottawa |
Internet | |
| Halifax |
Wi-fi | |
| Toronto |
TV | |
| Halifax |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Paolo
(@pfaieta) reported
Also @Bell , pony ******** up and sell that 8gb line for half the price on a full term. I'll sub tomorrow. (~75 CAD). It's just proof that the pricing is ambiguous. @Rogers offers that line for 399/mo currently.
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sugar muffin
(@tagrrrrr) reported
I don’t ever tweet but when I do, it’s “what the f*ck, @rogers!” Internet down again?? Since this morning. Most reliable network, my ***!!
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sugar muffin
(@tagrrrrr) reported
@_foreveryoung9 @Rogers I’m still down from this morning and I’m in Mississauga
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👀
(@J_FR3SH_) reported
@RogersHelps nah Im done....I dont care what price u give me....that network is the most UNRELIABLE NETWORK in Canada....I have multiple accounts with Rogers and they all going one by one
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Drew
(@Livealldaydrew) reported
@Rogers How about you fix your network LTE on THE GALAXY WATCH has been out for 2 weeks I have activated 10 times and 10 times you've cancelled my damn line.... SMH fix yourself
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Emily Rose
(@emilyrose) reported
@RogersHelps No point now. Service is back up after 3.5 hours. Last night was overnight but it came back around 6am.
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Shari she/her
(@shari_yyc) reported
@RogersHelps is the MyRogers app down? I was trying to use the live chat & was signed out, now I can't sign in on app or website
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Bayard0
(@bayard0) reported
@RogersBiz GEEz it was always an afterthought until today? i'm surprised no one else before brought the network down like it happened recently.
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Karina Y. Morales
(@factstoronto) reported
@RogersHelps Rogers does not help, stop lying. Rogers treats there customers like trash. I’ve been a loyal customer for more the 5 years and they suspended my service for no reason. Plus charged my account extra hidden fees. Do not go to Rogers!
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lkelaher
(@lkelaher) reported
@Rogers wow. New low in customer service. I had a simple question. Will you match an offer from @TELUS . All you had to say was NO. 2.5hrs, 2 agents, a lot of unnecessary time wasting & "we can get within $5"! OK? - Yes fine. THEN "OPPS! NO!" please add $17 to that. #epicfail
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fourTurns
(@fourTurns) reported
@RogersHelps Same issue @ L5N
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P.Reed
(@PReed8) reported
@RogersHelps Sorry, can't figure out how to DM. Never done it before. Do you have to be following me for it to work?
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Dr. Catherine Rawn
(@cdrawn) reported
@Rogers OH, and *please* move the TV input button! Imagine not being able to see where the volume up button ends, and suddenly changing the input and having no clue what just happened or how to fix it...
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Hussain Rizvi
(@hrizvi) reported
@RogersHelps There is no ETA. So most likely I will not be enjoying any @Rogers service for a while. Which is wonderful because I am only paying exorbitant amount on a monthly basis.
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P.Reed
(@PReed8) reported
@RogersHelps We've been getting sound distortion on Global (Ch 3) and Ch 16 for a couple of weeks. Can you fix it? Trying to watch the FBI season premiere!
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Barrhaven Guy
(@BarrhavenGuy) reported
@RogersHelps @J_Dhanoa_ An hour lost. And Tech support says they were doing a maintenance in the area. But no warning. No notice. Guess true promise Rogers made for being transparent after their screw ups was false?
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Ryan Bobier
(@Bobier22) reported
@Rogers internet down twice in one day in midtown Toronto what a joke your services have become
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Matt Ward (He/Him)
(@matthelps) reported
...after being on the phone for almost an hour (and speaking to a tier 2 person in retention) I was to get my old rate back 74.99 plus tax for 500 down unlimited.... something has to change internet providers are almost as bad as car dealerships! @Rogers
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Dutch Wheeler
(@SlutsOfBabylon) reported
@RogersHelps @PoddTarker Lol, can you check on why Rogers hasn’t yet fixed the multitude of known issues with this app across all operating systems in the year or so since they launched this untested beta platform and outright stealing money from subscribers?? 🚽
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Thomas Anderss
(@AnderssThomas) reported
@Rogers @JaysCare NO HORRIBLE idea. They make thing unaffordable once @rogers takes over
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Stuart Walter
(@stuart_walter) reported
from
Winnipeg, Manitoba
Don’t you love it when “customer service” reps argue with you? Thanks, @RogersHelps. Not only did you waste my evening but you’re doing nothing to try and help.
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Lorraine Marie Moran
(@LoriMoran_1) reported
from
Toronto, Ontario
@RogersHelps Down AGAIN! What is going on??? What are we paying for
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Bill Davis
(@BillDavis__) reported
@augustAP12 Tory is Yesterday's Mayor. He's also earned close to $1 million from Rogers, by sitting on the @Rogers Control Trust, while moonlighting as mayor. $100K a year. Before he was elected he said he would step down, but instead he simply didn't. TO deserves better.
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Isaac da Streaming King
(@Thebestisaac20) reported
.@RogersHelps you got to stop telling customers that they owe a thousand dollars when they go over their credit limit by 500 dollars. It feels like rogers is fear mongering their customers into paying bills early. I did not need to pay my bill but you cut off my service #rogers
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Paolo
(@pfaieta) reported
Also @Bell , pony ******** up and sell that 8gb/mo for half the price on a full term. I'll sub tomorrow. It's just proof that the pricing is ambiguous. @Rogers offers that line for 399/mo currently.
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CanadaSam53
(@canadasam53) reported
5th call and third hour of trying to reach someone who can help me at @RogersHelps
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Gills Axolotl
(@avhoff) reported
@RogersHelps Repeated hanging and stuttering. Then 'Service not available errors'. Not an in house bandwidth issue - only user online.
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Gills Axolotl
(@avhoff) reported
The day I get a survey from @Rogers about my Sportsnet Now experience is the night desktop streaming goes to ****?
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MH
(@Ms01251977) reported
@RogersHelps A technician just left my house and I’m still having problems with my cable.
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Andrew Claremont
(@andymci) reported
@RogersHelps your techs have run temp cables across the street *twice* and in less than 48 hours they’ve been snapped *twice* by passing traffic. Now there are dangling cables hanging from trees and laying across the road. This is a safety issue, no just a convenience issue.