Rogers service status: outage reports and connection issues
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (56%)
- TV (15%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Brampton, Toronto, Edmonton, Nanaimo, Newmarket, Ajax, Montréal, Surrey, Calgary, Maple Ridge, Woodstock, Vancouver, Ottawa, London, and Moncton.
| City | Problem Type | Report Time |
|---|---|---|
 Brampton
|
Internet | 5 hours ago |
|
Toronto
|
Internet | 6 hours ago |
|
Toronto
|
Internet | 6 hours ago |
|
Edmonton
|
Internet | 7 hours ago |
|
Toronto
|
Internet | 7 hours ago |
|
Toronto
|
Internet | 8 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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iVu (@WhoCntrl) reported@RogersHelps The validation team informed me she is unqualified to solve the issue and has transferred me to Tech Support. The Tech Support representative is also unable to resolve the problem and has asked me to return to the store. No one is taking ownership of the issue.
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Jacob Legein, CPA (@PeachFinancial) reported@RogersHelps See this is why people hate @Rogers in 18 months you have dug my yard up twice. You put it back together horribly and then I spend 1 - 2 hours each time trying to get you to fix it
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s_hughes815 (@s_hughes815) reported@RogersHelps after your Cyberpolygon exercise participation service outage in 2022 (we know the truth), it is best for Canadians to have internet & phone through different carriers.
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Rebecca Shelley (@rebecca_shelley) reported@Rogers Moving my dad to a retirement home. Ive been on with u for 4 hrs over 3 calls & dont have it setup & we are in limbo. Hospital is discharging on Friday & The Home won't let him move in until there is a landline for his call button. YOU are making him homeless. HELP!
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Elizabeth Bryant (@wheelgirl77) reported@RogersHelps Service has been out for almost 6 hours now at 90 Waller St. there are a lot of disabled people in this building that require Internet access for a lot of things in their life including some of their health related equipment etc. It’s more than inconvenient for some.
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Joelien Jose (@joelien) reported@RogersHelps Lost home internet and I feel this maybe a neighbourhood issue in the L5W 1H5 area
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Emmett McEachern (@EmmettMcEachern) reported@RogersHelps my internet (home wifi) is down again
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Faisal (@faisal_) reportedRogers is down again for the 20th time in the last 3 months. What is going on with them? @Rogers get your act together. Around 1 hour wait on customer support lines. You sure you want to let 50% staff go?
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BrianM (@briangm11) reported@RogersHelps I hope someone calls me with positive information, but not holding my breath! The company-wide cutbacks in your service departments does not look good on you.
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Madam Boring (@Carleey) reported@RogersHelps Yeah we returned the modem back in January. There were no other devices. When I called yesterday they said we weren't in contract and have to pay the overdue bill before they can cancel again. Do you keep records of all phone calls so I can get them to check December?
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Pixxsta (@Pix_xtar) reportedI hate you @rogers you are terrible a tornado comes by for the first time in 30 years and you shutdown for 6 hours giving me automated phone call responses and than one of you’re employees cal me to ask if I wanna upgrade my plan or whatsoever
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Bonnie Lee (@stitchlady) reported@RogersHelps It’s fine to empower your customers, but it’s extremely poor Customer Service when they cannot reach anyone on the phone without being on hold for an hour. There is no excuse for that. We are paying very high prices for the services you provide in Canada.
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BrianM (@briangm11) reported@RogersHelps Apparently having no other option, called your Tech "support" again. I've been on hold for 81 minutes and counting.
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Peter 🇨🇦🇮🇹 (@PistolP50122591) reported@RogersHelps are you ******* kidding me! Why is the your feed keep going down during overtime!
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Elizabeth Bryant (@wheelgirl77) reported@RogersHelps The outage page is working it says there isn’t one in my area or at my address but my service is down the modem is blinking yellow and I’ve done a complete reset my unplugging the modem from its power source and plugging it back in and it’s still down.
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David (@mckaytoronto) reportedWTF???? @Sportsnet @Rogers I have FIVE Sportsnet channels and not ONE HAS THE #NBA PLAYOFFS! - Four with the same playoff hockey game!
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Bonnie Lee (@stitchlady) reported@_RanjanSoni @Rogers Everyone has the same issue. I was told by Rogers that they basically want you to do everything yourself online on their website!
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Thomas Keith 🇨🇦 (@1714tak) reported@RogersHelps @StephenColley18 No offence, but I’d rather watch an episode of Corner Gas than stick around for a second OT. If no one can grab first OT, it’s been a **** game, and they should just have the mascots play Rock, Paper, Scissors.
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David "Stargate Genius Leader" Hewlett (@dhewlett) reportedNot if you've got the wrong address as we've been trying to explain to your tech support...day 2 back on hold waiting for you, @Rogers!
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David "Stargate Genius Leader" Hewlett (@dhewlett) reportedNot if you've got the wrong address as we've been trying to explain to your tech support...end day back on hold waiting for you, @Rogers!
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Dog Mom 🇨🇦☘️ (@buzz_because) reported@RogersHelps been on hold for one hour and 20 minutes. Great customer service. Will hold for a little bit longer, but I have a baseball game to watch. Hire enough people to do the job.
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🇨🇦 Kent (@kentmaurstad) reported@RogersHelps You guys are abhorrent. Never dealing with you guys again.
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Ranjan Soni (@_RanjanSoni) reported@RogersHelps I have tried everything. I am not travelling anywhere and on Roger’s network.
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Levi (@ridethevibes29) reported@Rogers @Sportsnet FIRE YOUR ******* CAMERAMAN HE HAD THAT **** IN THE CORONA ROOFTOP PATIO
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🇨🇦 Peter 🇨🇦 (@peter101s) reported@RogersHelps I’ve Had nothing but problems and contradictions dealing with Roger’s. I’m done being told to call here call there print my own label … you do your jobs and serve us, the customers. And if my deceased dads account has a balance with equipment not returned that’s YOUR PROBLEM
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sparkytor (@sparkytor) reported@RogersHelps We can’t connect cause the account is connected to a condo corp so we are in never never land. Queue just hit 62 minutes. We can’t put in the account number and since our phones aren’t with Rogers (thankfully) it doesn’t recognize number.
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Elizabeth Bryant (@wheelgirl77) reported@RogersHelps Still showing no outage at 90 Waller Street in Whitby but modem is still blinking yellow and I’ve heard from neighbours that their Internet and all their services are down too.
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Adam Lisk (@AdamLisk) reported@RogersHelps @CBR900 Same for me! Just bought a fire TV stick to use for my NEW Rogers service, but the app is nowhere to be found (Fire TV Stick 4K Max)
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Steph (@Stephy_72) reported@RogersHelps the amount of poor reps taking calls and lying with promos. Telling me the bill will be high and will balance the next month. It’s worth to payout the penalty and go to @Bell since they just came to my door!$85 internet & TV
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Charlie (@Albatross43) reported@dhewlett @Rogers @RogersHelps is the official support account. Customer service can be a nightmare. CCTS complaint is always another option.