Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
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Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (57%)
- TV (15%)
- Wi-fi (12%)
- Total Blackout (6%)
- Phone (6%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Halifax, Mississauga, Toronto, Edmonton, Calgary, Oshawa, Bathurst, Scarborough, Clarington, St. Albert, Bradford West Gwillimbury, Brampton, Newmarket, Toronto county, and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax
|
Internet | 3 hours ago |
|
Mississauga
|
Internet | 4 hours ago |
|
Toronto
|
Wi-fi | 6 hours ago |
|
Edmonton
|
Wi-fi | 8 hours ago |
|
Toronto
|
Internet | 9 hours ago |
|
Mississauga
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Canucks Critic (@CanucksCritic) reported@Canucks @Rogers Day one already on camera. Feels like the real work starts after the filming ends and the same problems are still sitting there waiting.
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Katie Rajhans (@katierajhans) reported@Rogers It took 90 minutes to get a guy to submit a ticket because you charged me $48 for roaming when I never left the country. 90 MINUTES. And it’s not even resolved. Do better. That was ridiculous. And the guy was useless.
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🇨🇦Angel🇨🇦 (@Kismetangel1) reported@blogTO Good! @Rogers Are a horrible company! Lay offs. wrongful termination! Ted is rolling in his grave!
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Robert Jones (@robert12jones) reported@Expos4ever10 @Rogers The @BlueJays are a bad team.
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Beck (@MoneyandBeck) reported@RogersHelps is there any issues involving poor audio quality right now.?When I switch over to apps available (ie. YouTube/ Prime/ Netflix) the sound quality is awful
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SA (@mom2sassholes) reported@RogersHelps is there a problem with Disney +? It’s giving me an error code on my tv.
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EagleBoneWhistle (@eaglebnewhistle) reported@Rogers having trouble explaining to the off shore customer service reps that I only want to speak with rogers employees who are working within the borders of Canada. I know I'm just a drop in a bucket, but I'm about to take business elsewhere.
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Marchisio (@marchisiodj) reported@RogersHelps is service down on King between Shaw and Spadina? Last 2 mornings no cell 5g or mobile internet service at all…
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Alexis Gee (@lexomatic) reported@RogersHelps The problem that couldnt be found is back. Sign in and do chat & told I cant get help, hold for hours and get told to report online to speed things up.
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🎭 Sändi Cöle 🎭 (@Sandra_Cole44) reported@RogersHelps this is ridiculous I was on hold for 30 minutes the tec failed to tell me to unplug the cable books a tec call ends I decide to unplug the cable anyways now the internet is back on but now I have to cancel the tec another 30 minutes on hold.
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Amit Ranjan (@amitranjan2804) reported@Rogers extremely poor service. Internet down at 16 Cindy Ave Cambridge N3C3J2. Customer care is extremely unhelpful.
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JoeJoomla (@JoeJoomla) reported@GrandstreamNet - I am unable to get the Grandstream HT802V2 to work with @voipms with my @Rogers router. Ooma VoIP works, but Grandstream doesn't. I've worked on this for many hours unsuccessfully. How do I get real help? #voip
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s. (@silmapps) reportedIt's hilarious that @Rogers is a communications company. The communication between departments within the company is abysmal. I'm so sick of their bs for someone who's been a client of theirs for over 20 years. They treat their loyal, never missed a payment customers like ****
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James Hastings-Trew (@JamesHT) reportedDamn it @Rogers … sure Shaw was a smaller regional company, but at least someone would answer a phone one in a while. I’ve been trying to switch my internet package down to a different plan. Been at 2 hrs and counting…
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🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported@RogersHelps On chat, yes, not on the phone. Stubborn not to declare an outage, but we got a tech call for Saturday afternoon, and the 2nd chat agent diagnosed a lack of speed to the modem. This should be a must-do for TODAY, not Saturday.
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Jthreads🇨🇦⚾🏈⚽🏒🚨 (@Jthreads00000) reported@copperleaf22 @Expos4ever10 @Rogers You think a new manager is going to help us?
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creative (@CreaTiv_thinkeR) reported@RogersHelps From account, Chat agent safia asked concern and redirected to support specialist which basically keeps sending message to "Thanks for holding. We’ll be with you as soon as possible. Please continue to hold to keep your place in line." For more than 25 times in last 50 minutes
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Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported@RogersHelps It has started buffering once again. This app is an absolute hot garbage. You need to ask Netflix or Amazon how they make their streaming effortless.
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Myrna Lambert (@myrnalambert) reported@MikeDelpieroX @RogersHelps @Rogers I will look at the complaint route - but the issue is they are travelling and we need to contact the employee and we can’t. Horrible service - so disappointing.
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s. (@silmapps) reported@RogersHelps 2/3 Internet, land line and cable like they are automatically trying to avoid payments. It's a fkg ridiculously high price. Highest in the WORLD. Don't threaten them with cutting off services if your arrangement is not fulfilled, especially if they've never missed a payment
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chris (@whiteboywork) reported@Rogers fix the internet ... does anyone work there ??? Biggest telecommunications company in the country and can't get the internet to work
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SLICK.skr🐡 (@SLICKBLOWFISH) reported@yegwave I just reported @Rogers to CRTC Stupid scammer ***** I hope it burns to the ground
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Rich Murray (@richretrogamer) reported@chatrmobile how can I change my number? Your counterpart @RogersHelps keeps calling me for the previous user of my number. I’ve activated voicemail and told them wrong number before but they keep calling. Please help.
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Daisy 🥜 (@DaisyySpooks) reported@RogersHelps I appreciate you asking but I'm good on giving Rogers anymore of my time I was a good standing customer for 10 years and treated like trash, not wasting anymore on your company lol
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🤍♐️ (@barrosxo) reported@RogersHelps I spent 2.5 hours on hold with your Accounts Payable team, only for someone to finally answer and tell me the department was closed. I’ve been trying multiple ways to resolve an issue with my account and haven’t been able to get anywhere. Can someone please help me?
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Eve (@utopianluvr) reported@RogersHelps @Iam_viktoh1 This is the problem when our country is an oligarchy. Rogers, Telus all the same crappy service.
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Ruby Dee (@Dee74692069Ruby) reported@Rogers = avarice and greed. They've never had any standard, let alone a journalistic standard. Hell, they don't give a **** about journalism. Just give them $ and they're happy.
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Alexis Gee (@lexomatic) reportedAnybody else have their @RogersHelps internet be completely unstable this weekend & require power cycling every few hours? #Toronto
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MACK A (@mack1971) reported@RogersHelps Your agents ? You mean there’s more than one, it sure doesn’t look like it . Service on my cell phone sucks , called about the same issue a couple of months back and was told issue was solved as the reset network settings , same BS is happening again… give me some guidance YC
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Alexis Gee (@lexomatic) reported@RogersHelps It turns out it was a planned upgrade work June 1-4, but none of the 4 people I talked to until just now knew that. There was no advance notice and no info in online outage map that it was likely to continue or for how long. That is failing customer service.