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Rogers Outage Report

Why is my Rogers service not working?

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Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 54% Internet (54%)
  • 15% Wi-fi (15%)
  • 15% TV (15%)
  • 7% Total Blackout (7%)
  • 6% Phone (6%)
  • 5% E-mail (5%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Montréal, Toronto, Vancouver, Angus, Spruce Grove, Newmarket, Edmonton, Kitchener, Carp, Waterloo, Oshawa, Toronto county, Anmore, Mississauga, and Duncan.

CityProblem TypeReport Time
Montréal Internet 1 hour ago
Toronto Internet 1 hour ago
Toronto Phone 2 hours ago
Toronto Total Blackout 3 hours ago
Vancouver Wi-fi 4 hours ago
Vancouver Wi-fi 4 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • bleacher_bum
    Bleacher Bum (@bleacher_bum) reported

    @RogersHelps When we will service restore?

  • mgckatie
    katie (@mgckatie) reported

    @Rogers had issues since I started my service in March, my tablet won’t connect to any service and my phone struggles to connect in most areas I’m in. Today is unable to work or have a working cell being 8 months pregnant I NEED my phone working. I hope to receive compensation.

  • Otipemisiw
    Jamin C (@Otipemisiw) reported

    @walnut138 @RogersHelps I agree w everything except the “all customers” part. I know a few Rogers/Fido people who have service. I think it’s most, but it’s not everyone...

  • shirleyyc_yyz
    ShirleyY (@shirleyyc_yyz) reported

    @Rogers @GShah2 @JJerry95 Still have no cell phone service ... been over 10 hrs

  • Morells09
    Daniel Morelli (@Morells09) reported

    @RogersHelps Alright this is getting ridiculous now... it’s been almost 12 hours, some of rely on our cell phone service to make a living, did you know that?

  • Britt_MEC
    B (@Britt_MEC) reported

    @Rogers like HURRY UP AND FIX THE NETWORK. #worstcompanyever

  • mmorden
    Mike Morden (@mmorden) reported

    @karen_silkwood @RogersHelps Ya wtf eh? Crazy

  • EmceeWind
    tenplus5nothing (@EmceeWind) reported

    Hey @rogers there are currently 10.9 million Canadians without wireless voice or data because you failed to include redundancy in your network. This is the second time it's happened. It's affecting all you customers and is a MASSIVE nationwide outage. WTF? FIX IT!

  • kaseysmom11
    Shannon Danielle (@kaseysmom11) reported from Kitchener, Ontario

    @adventuresmissa Would like f @Rogers wasn’t down. ALL DAY

  • agent_bubble07
    Rita (@agent_bubble07) reported

    @Rogers were you hacked or what ********

  • curlyheade3
    curlyhead_e (@curlyheade3) reported

    @Rogers I’m tired of this bullshit! I work from home and I have no service and I can’t make any calls! This is going to be the second work day in which I cannot work, phone family, etc. Im definitely gonna need a credit off my bill. This is not right!!! I pay 164 for what?!

  • cheekeman
    David (@cheekeman) reported

    Both @Rogers and @cogeco both went down last night at 1am. Cogeco came back up in about 20 min. Rogers is now going on 14.5 hours and still nothing. Took over 6 hours just to acknowledge there was an issue. Not good. #rogersdown #cogecoup

  • laurmayhall
    Lauren May (@laurmayhall) reported

    @RogersHelps Service has been out literally all day. This interferes with work, as well as personal accessibility and safety when out of the house. Very disappointing. Would appreciate more regular updates and transparency on what happened and how you will prevent it from happening again.

  • agent_bubble07
    Rita (@agent_bubble07) reported

    @RogersHelps @nilouscotch Were you hacked or what ******** is going on??!!!

  • DarylBr06413071
    Daryl Brown (@DarylBr06413071) reported

    @DerekCo21998692 @RogersHelps @CaptainAdam99 Agreed 👍 it's cool when they mess up but miss a payment and they treat you like a monster.

  • Tom_Grab
    Tom Grabowski (@Tom_Grab) reported

    @RogersHelps @CaptainAdam99 It’s been all day and they apparently still don’t know what the problem is. Typical @Rogers

  • brucecrown
    Bruce Crown (@brucecrown) reported

    @natnewswatch No one cares about your empty apologies, @Rogers, @RogersHelps, issue refunds for those who didn't have access today. Imagine having a monopoly on telecommunications and still not being able to provide the service...

  • kashifkalam70
    Kashif Kalam (@kashifkalam70) reported

    @RogersHelps I hope you will not recover the cost of this interruption in service by increasing future bills.

  • biswajit4ever
    Biswajit Sadhu (@biswajit4ever) reported

    @RogersHelps My mobile phone is down the entire day. Please let me know when this network issue will get resolved ?

  • PenderRyan
    Ryan Pender (@PenderRyan) reported

    @ItsDeanBlundell @Rogers I agree @ItsDeanBlundell , we understand that “**** happens”, but tell us what “****” we are dealing with, and when the “****” should be fixed!!!

  • desi_canuck
    /eternity (@desi_canuck) reported

    @RogersHelps @aredlight1 @Lynaa____ apparently you guys need a new team. Pathetic garbage overpriced service

  • xFEISTYCANUCKx
    ╟TPwn╢CLAYMOR3QU33N ♋🎮💉🍊 🌻🦋🌞🤌 (@xFEISTYCANUCKx) reported

    It's nuts im not with @Rogers but bcuz they are money hungry and buy everything @Fidomobile is down too so we allll screwed today!!! 😤😤😤

  • deanswanton12
    Dean Swanton (@deanswanton12) reported

    @RogersHelps @Rogers In a time where so many people use their cell phone as their main phone and their main way to communicate this is totally unacceptable. It has been hours and hours. There better be some compensation for the loyal customers who have overpaid for cellular service for years.

  • b4imcool
    Tony Fernandes (@b4imcool) reported

    @RogersHelps I dont want apologies. I want results. Fix this **** cause you are causing me to lose money. When I am late with my payment, is an apology ok?

  • melishee
    Melissa Sheehan (@melishee) reported

    @RogersHelps So.... where are the updates?! Why can't you tell us what happened? Don't like being harassed by your customers trying to get answers from ya, do you? But you'll harass us if you need $$ from us.... so.... tell us what's happening already. Almost 18 hours without cell service.

  • EvloserResolve
    Ax (@EvloserResolve) reported

    @Rogers @_annngxo You don't need us to message. You know exactly how long this has been down for and for whom. Compensate everyone!

  • __tennessee
    TrapMoneyTenny (@__tennessee) reported

    Nah, we STILL don’t have service?? @Rogers

  • johnbye6
    john (@johnbye6) reported

    @ItsDeanBlundell @Rogers I think it’s funny you are a customer of a media company that has fired you... sucker

  • brardavindergm1
    Davinder Brar (@brardavindergm1) reported

    @Rogers : Rogers / Fido cellular network is down, and We can’t call or receive calls. This really bad and with this type of services in telecom. We are paying very high to get cellular services in Canada. This is not acceptable at all.

  • Kam88454686
    Kam (@Kam88454686) reported

    @RogersHelps @nilouscotch This is pathetic. How can I change my provider to Bell if I don't even have service. This is beyond acceptable at this point.