Rogers service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (58%)
• Wi-fi (12%)
• TV (12%)
• Phone (8%)
• Total Blackout (6%)
• E-mail (3%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Vancouver, Kitchener, Toronto, Brampton, Calgary, Victoria, Flin Flon, Mississauga, Jasper, Guelph, Montréal, Nepean, New Westminster, Waterloo, and Halifax.

City	Problem Type	Report Time
Vancouver	TV	2 hours ago
Kitchener	TV	5 hours ago
Toronto	Internet	6 hours ago
Toronto	TV	7 hours ago
Brampton	Internet	7 hours ago
Calgary	Internet	7 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  sarah (@dawnthehorizon) reported 3 minutes ago

  @RogersHelps I understand how that may work for just making calls. But if my boyfriend or friends only receive texts via SMS or RCS, but I have no service to text them, how would me using wifi work? Because I’ve tried and it doesn’t send the texts

• 
  Mrs. Repinerator (@Repinerator) reported 8 minutes ago

  @RogersHelps Cell/LTE in my area has been down for 18+ hours since the storm. When is the tower going to be fixed? With the amt we pay in services this should be no longer than a few hours to have it fixed.

• 
  AT (@akanshtyagi2193) reported 8 minutes ago

  @Rogers i am trying to cancel my plan all doesn’t have option, call is not getting answered im roaming, pls help

• 
  Michael Giesecke 🇨🇦 (@Mike_Giesecke) reported 9 minutes ago

  @Rogers we are in Portugal and my wife is having issues with her phone called you 1888 number went through all the questions to be told too busy call back later #BullShit #CrappyCustomerService

• 
  これは何の意味もありません (@TRSbizarro) reported 10 minutes ago

  @RogersHelps @towerguymatt And if you are unable to do so, leave this platform. You aren't even able to actually perform customer service here so what is the point of this page existing? its completely ******* useless.

• 
  Mark W (@marcus_wpg) reported 13 minutes ago

  @AlleyDalley @Rogers We don't have Telus home services available here, but it sounds like everything is choosing the best of the worst. Telus service went severely downhill when they sent customer service offshore and I understand others have done the same. Pricing is not intended to be competitive.

• 
  Karen (@moonz73) reported 14 minutes ago

  @RogersHelps no Internet service. Xfinity modem flashing orange even after multiple reboots. Can’t sign in, your website says “doing maintenance, check back later”.

• 
  Murdaaa🥶 (@Topboymurda) reported 16 minutes ago

  @RogersHelps Internet is out , neighbours are doing house work, the workers started digging and then internet out, the line has been cut ..need service tech Asap

• 
  Ubique (@RamEcoD) reported 18 minutes ago

  @RogersHelps your cellular network is down in Gunter Ontario. You make it IMPOSSIBLE to report it. Everyone I’ve asked on the lake has the same problem. Your network tracking page says there are no issues.

• 
  PettyAlley (@AlleyDalley) reported 24 minutes ago

  Trying to deal with @Rogers for internet could not be more frustrating. Modem has yet to arrive. Call one number, they put you through to another. Then that one puts you through to another. The 4th or 5th gave a phone number to call. That number? OUT OF SERVICE. Sat on hold today for 45 minutes. Do you want customers or no? @RogersHelps

• 
  JogaFooty⚽️🇬🇪🇺🇸🇮🇱🇨🇦🇺🇦 (@JogaFooty) reported 29 minutes ago

  @RogersHelps is service down on 3275 McCarthy Rd? Flashing orange light on xfinity for hours now

• 
  Ice Xiao (@icyyicee) reported 31 minutes ago

  Hey @Rogers, it's hard to say goodbye. Literally. I cancelled my internet service with you, and was told to bring my old modem to a Rogers store to return. Then I was told by the Rogers store to call you and get a shipping label. Then I called..

• 
  Tammie (@tammie__cross) reported 31 minutes ago

  @RogersHelps Thanks for replying. The issue isn't that cancellations have to be done by phone—it's that I've been on hold for well over an hour trying to reach someone. Sales answered immediately, but customer service hasn't.

• 
  Jon Doe (@damier247) reported 33 minutes ago

  @RogersHelps hi, I was chatting with a support guy after waiting on the queue for a while, he told me he was reviewing the account and has since disappeared, the support persons name is Zakaria

• 
  Carol Tidd (@CarolTidd) reported 33 minutes ago

  @RogersHelps Outage was verified in area, 7 hours is far too long

• 
  Rob (@screws1974) reported 33 minutes ago

  @RogersHelps we have no service in Aurora. Is this due to a downed line from the storm? Site only says Eta is 7pm. I have branches fall on my rogers line into a house. The line still seems connected. I removed the branches from the line

• 
  Gayle Charach (@gcharach) reported 34 minutes ago

  @RogersHelps There was nothing on the website other than the time it went down - which was completely inaccurate too. That's the point I am trying to make to drive home. Your customer "service" is terrible.

• 
  The Cat2️⃣9️⃣ (AKA Patrick😁) (@PatrickHurtubi1) reported 34 minutes ago

  @RogersHelps at it again. No one in my household can currently not receive or make phone calls. Can't even call @Rogers for tech help because the call just drops. Service at it's finest

• 
  Sepharite (@sepharitestudio) reported 39 minutes ago

  @npage78 @Rogers It is very sad. The whole Rogers Support team got laid off so they don't have any support. It's very sad for a huge corporation like this... Step it up, Rogers.

• 
  Canadian Rositta 🇨🇦 (@wheresrosinow) reported 41 minutes ago

  @RogersHelps We are so not patient anymore. It will be 5 days without tv which is ruining the world cup for us. Many thanks and Bell will get a new customer.

• 
  Paul Salmon (@pfsalmon) reported 47 minutes ago

  @Rogers You better make it worth my while. I have just moved my Internet to you from @Bell. I haven't cancelled @Bell yet, but I will cancel you because of this horrible client disrespect. I don't have hours to wait for your idiotic customer service.

• 
  Deb (@Deblet1) reported 47 minutes ago

  @RogersHelps @rogershelps I am getting the run around and worst service ever !! #train your staff!! 3 transfers no resolve

• 
  Chibuzo Nwankwo (@ChibuzoNwankwo2) reported 49 minutes ago

  I was on phone yesterday for good 4hrs trying to get the @Rogers customer care team guys for my home internet issue, no one picked. Went to live chat, the fellow said they can only help through the care team department. That's after being no 190 on queue. Today 3hrs @RogersHelps

• 
  Canadian Titan (@Canadian_Titan) reported 52 minutes ago

  @sepharitestudio @RogersHelps I don't know if I believe that. Too many typos/grammar errors

• 
  Lionel - not Richie (@rebelsforum) reported 53 minutes ago

  @AlleyDalley @Rogers Telus just as bad

• 
  I am Canadian, eh! 🇨🇦🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@trish_proulx) reported 58 minutes ago

  @RogersHelps So when I went in to your corporate store I couldn’t get a sim card because the name on my account didn’t match perfectly. Trish is a shortform of Patricia. The agent at the store told me she put in a ticket which will take 24 to 48 hours to process. No cell service since Tues

• 
  これは何の意味もありません (@TRSbizarro) reported 59 minutes ago

  @RogersHelps @towerguymatt Why? YOU should know when YOUR service is down. It should NOT be on the customer to notify YOU about YOUR OWN BUSINESS!!! The level of laziness within this industry is embarrassing to the human race.

• 
  Chris (@chrisyboy2000) reported 59 minutes ago

  @RogersHelps when you’re condo maintenance fees include Rogers Internet, was told Rogers bill will be $0, then get a $160 Rogers internet bill. Why? Can you please help review my bill it should be $0.

• 
  hris bau (@hris2005) reported 59 minutes ago

  @RogersHelps why do you close technical support cases without resolving them?

• 
  Aunty Kay (@auntykay123) reported 1 hour ago

  @RogersHelps We’ve waited hours on hold. This is a Rogers issue as it’s all customers with Rogers having these issues in our area what a joke