Rogers outages and service status in Big Brook, Newfoundland and Labrador

Problems in the last 24 hours in Big Brook, Newfoundland and Labrador

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Big Brook, Newfoundland and Labrador and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BookmarkMiner (@BookmarkMiner) reported 4 minutes ago

  @Rogers support is ******* atrocious

• 
  Rina Alexis ♏♋♏ (@Rinah75) reported 8 minutes ago

  @LeafSingh @main_singh Is Fido @Rogers? If so they can keep that. Worst customer service in the country and they're scammers.

• 
  Bryan H (@bryhelix) reported 9 minutes ago

  @Rogers my phone was stolen this evening (732 PT). Your virtual assistant Ana is lovely but appears to have been imbibing in some sort of AI Apertif and isnt getting help how I need it. Current situaion: I literally cant talk to you on the phone but have many client calls still

• 
  Karen (@karenfamily1) reported 9 minutes ago

  @Rogers @Rogers your customer service is poor. I have been calling for a few days, with the same response, that you are overwhelmed with calls….I went into the kiosk. They gave me a different number to call. They said the couldn’t help me. Very frustrating overwhelming.😮‍💨

• 
  🇨🇦 Shonna 💜TAEMate💎6v6🐥 (@shonna_74) reported 15 minutes ago

  @RogersHelps I have 2 serious charges on my bill I need to talk to a person about. Also tech outages in my area since Tuesday! Please call me directly as I refuse to attempt to call again. This is beyond unacceptable service levels.

• 
  Master Iceman (@themastericeman) reported 20 minutes ago

  @Rogers can you explain the logic of asking business customers that spend 1000's a month on your services to deal with your awful customer service? Transfered multiple times only to end up at a loud call centre where the person tries to sell me stuff vs actually answering questions. All you are doing is making your customers want a better option, like a Starlink phone by @SpaceX . If I am going to have to deal with garbage customer service which is what big telecom has, you and @TELUSsupport I might as well get a more robust service. Starlink is more robust for me than the wifi I get from you. You should have local respresentives that work with businesses.

• 
  Jasen Marks 🇨🇦 (@JasenMarks) reported 23 minutes ago

  @RogersHelps road construction has cut service to multiple houses on our street including my elderly neighbours. What is the fastest way to get multiple houses serviced? There is a technician onsite right now for my house but he indicates there is no way to service anyone else.

• 
  Gry Phyn (@LGBMike) reported 25 minutes ago

  @JustMeJamie64 @Rogers Used to work in call centre's and I can answer this. Lower wages. Cheaper to have phone support in countries that pay WAY LESS THAN CANADA. 2/hour in many places.

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  🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported 29 minutes ago

  @SchwartzTime @Rogers They should be ashamed that they have a department called customer care. It should be called customer we don't care.

• 
  MO (@mkmaster0003) reported 29 minutes ago

  @RogersHelps @Rogers One of the most unprofessional ways to get in contact with customer service. I need to talk to customer service to discuss a few things about my account. And they decided to hang up on me, because they said, there's high volume calls at this time.