Rogers outages and service status in Brooks, Alberta

Problems in the last 24 hours in Brooks, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Brooks, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Master Iceman (@themastericeman) reported 3 minutes ago

  @Rogers can you explain the logic of asking business customers that spend 1000's a month on your services to deal with your awful customer service? Transfered multiple times only to end up at a loud call centre where the person tries to sell me stuff vs actually answering questions. All you are doing is making your customers want a better option, like a Starlink phone by @SpaceX . If I am going to have to deal with garbage customer service which is what big telecom has, you and @TELUSsupport I might as well get a more robust service. Starlink is more robust for me than the wifi I get from you. You should have local respresentives that work with businesses.

• 
  BBrewda (@BBrewda) reported 7 minutes ago

  @RogersHelps But why did you guys hang up on me? Like, why wasn't I still left in the queue? None of this makes sense and displays really poor respect to your clients. I would like someone to call ME when they have a chance to discuss my plans. Thanks. I can DM my phone number if needed.

• 
  Didem (@keskindidem) reported 9 minutes ago

  I was told my service had to be cancelled because Rogers couldn’t provide service at my new address in Montreal @Rogers

• 
  Steve Rockamaniac (@Rockamaniac00) reported 11 minutes ago

  @JustMeJamie64 @Rogers They downsized all of their canadian call centers employees, including those who knew how to resolve your issues lol

• 
  Cristina Aiello (@caiello2) reported 17 minutes ago

  @Rogers How do I get better service, my cable keeps cutting out. 3 tech calls since July 24/26 but problem happened again this evening Aug 17/26. Internet is fine, reg tv on cable cuts out. Called bulk service # 1-855-759-5856. Held forever finally hung up. Please help.

• 
  Jacqui (@JacquiKJanes) reported 19 minutes ago

  @RogersHelps Were does it say that and what eligible inter or TV service

• 
  Pcofwork (@pcofwork) reported 23 minutes ago

  @Rogers WiFi keeps going down. ZERO customer service. Fired Canadian workers so we could wait 3 hrs to talk to someone you can't understand. Even your AI Anna is slow. Third world internet, out of this world costs. Canadians deserve better.

• 
  Alex Killby (@alexkillby) reported 24 minutes ago

  Not sure what @Rogers Bank execs are thinking. November changes to their credit card products remove 99% of the incentive they have provided to date to stay with Rogers telecom services. I will certainly be switching credit card AND telecom services once these changes take effect and as service contracts expire. There are more affordable providers with better service and without the financial incentive provided by the credit card there are no more reasons to stick to their mix.

• 
  Kartz (@Lord_Kartz) reported 26 minutes ago

  @JustMeJamie64 @Rogers When I have called in the past, support would say, “This is <name> from Rogers in <Canadian city>.” In some cases, it was true. Anyway, for Robbers to employ CS staff in Canada, they’d have to pay well which they (and others) don’t like to. Hence the outsourcing. Cheap labour.

• 
  Parafok (@Parafok) reported 27 minutes ago

  @JustMeJamie64 @CognizantBeing @Rogers I have Starlink for more than 3 years now. No idea how their customer service is because I never had to call them.