Rogers outages and service status in Brownsburg-Chatham, Quebec

Problems in the last 24 hours in Brownsburg-Chatham, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Brownsburg-Chatham, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Solid Shatner (@KarlMagnonMan) reported 6 minutes ago

  @RogersHelps I FINALLY got a hold of someone today - that even had English as a FIRST language. Unfortunately, I had to select options to indicate I was BUYING SOMETHING in order to speak with someone LIVE. My other FOUR attempts today were hung up on. Big “F” for Cx Service guys.

• 
  Terry Murphy (@tyjac2) reported 7 minutes ago

  @RogersHelps Thanks for nothing again pathetic customer care

• 
  Georgiana Balanica (@GeorgianaB83826) reported 11 minutes ago

  Hey @Rogers you need to do a much better job at dealing with your customers! I’ve been waiting for more than 15 minutes today to be transferred to talk to a supervisor after dealing with a customer service representative for more than 30 minutes that couldn’t understand my request for a service upgrade! You can’t put customers on hold for that long without resolution so I had to drop the call! Train your employees and train them how to properly help customers meet their needs! I know I’ve been working in this industry for over 15 years! I’ve started in customer service however it’s not what it used to be! Now it seems you want to get rid of customers as fast as possible instead of helping them and ensuring they remain loyal to your business!

• 
  BernaSZN (@10Bernardeschi) reported 14 minutes ago

  @RealDonBradshaw @BlueJays @Rogers Holy **** youre a squid

• 
  Alp Deniz (@alpdenizdeveci) reported 16 minutes ago

  @Rogers I am keep getting charged fees even after I left Canada and closed my bank account. I don’t live in Canada but I still get charged $75 for returned fee on my supposedly automatic payment. I can’t even contact customer service! I just waited 2 hours in line! International!

• 
  🐻‍❄️ Dave Sandford 🦌 (@Dave_Sandford) reported 17 minutes ago

  @RogersHelps how is it that I can't get through to Roger's wireless on the phone? Just ai crap and each time it says "we'll transfer you to a specialist" I'm told "we are experiencing higher calls than usual and we can't take your call" and then disconnects. Customer service 0/10

• 
  justistruth (@justistruth) reported 18 minutes ago

  dear, @Rogers ,@Sportsnet A long-time user of your streaming services. noticing canceling the Fan 960 and increasing prices AGAIN with no visible improvement in the streaming APP. Will it be as good as Prime this year? if no answer from either of you I do not think I will renew. as a NHL fan Rogers service for the app is(share and tag rogers)

• 
  Jo (She\Her)🇨🇦 (@jmckay2508) reported 19 minutes ago

  WTF! @fordnation @Rogers is about to show YOU their lil'wire brush. Take that shot at Poilevre's seat now - OR???

• 
  Just call me....Duff (@jim_duffus) reported 25 minutes ago

  @RealDonBradshaw @BlueJays @Rogers Is he or is he NOT a #bluejay. Whats the issue?

• 
  CanadaSam53 (@canadasam53) reported 27 minutes ago

  Gotta say The new @RogersHelps technical support AI actually makes calling for help more difficult. A simple request to exchange equipment took me repeating the request 6 times