Rogers outages and service status in Coaticook, Quebec

Problems in the last 24 hours in Coaticook, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Coaticook, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  D (@thenameisdlo) reported 12 seconds ago

  .@Rogers it takes your online agents to look up when my contract ends and if there is a fee that is associated to temporarily suspending my serivces? The CS has definitely gone down hill....my god.

• 
  Nesta ౨ৎ (@nestapendragon) reported 4 minutes ago

  As a country (Canada) I feel like we need to do something about how bad @Rogers customer service and tech support is. It is beyond unacceptably bad. I feel like this is practically a national issue.

• 
  Yogi (@TheYogiPatel) reported 5 minutes ago

  Just to inform you guys @Rogers - if a real human is reading this. Your online customer services need to include real humans. The AI assistant doesnt resolve any issue. I have to now visit a nearby outlet to get my issue resolved.

• 
  David Spence (@CTVdavidspence) reported 5 minutes ago

  When I worked for @Rogers, all of us had to take customer service training. Even those of us not in public facing jobs. That was more than ten years ago. Just something that came to mind as I spend my second DAY on hold with Rogers tech support.

• 
  Michael DelPiero (@MikeDelpieroX) reported 12 minutes ago

  @KobiCasey @RogersHelps “Please DM us” = the scripted AI bot response loop. 5 months, no refund, endless hold times, and public replies pretending to care while the real support disappears in private DMs. If Rogers wanted to help, they’d call the customer directly. #Rogers

• 
  Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported 14 minutes ago

  @RogersHelps You don't actually but if you want to hear me in the ohine, its recorded. I have been calling you guys for 2mths now. Evening, weekend, middle of the day, morning, online, & twitter. No one answers for 45mins. I have NEVER had this problem before. Is everyone replaced with AI?

• 
  Sanka Jayasundera (@Zenblime) reported 14 minutes ago

  @RogersHelps Its on both. I tried doing on the phone and through online and I am not getting feedback on either. I shouldn't be in a situation where a phone with 100% charge dies before I can connect with rogers. My issue is I got a new watch but its not connecting to the plan.

• 
  Faisal (@faisal_) reported 16 minutes ago

  Rogers is down again for the 20th time in the last 3 months. What is going on with them? @Rogers get your act together. Around 1 hour wait on customer support lines. You sure you want to let 50% staff go?

• 
  Dan (@DanMac2014) reported 16 minutes ago

  @MelissaLMRogers @TELUSsupport I’m with @Rogers, great service but all Canadian phone companies are just too expensive- yup, Canadians are definitely getting ripped off in comparison

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 16 minutes ago

  @RogersHelps The app kept buffering or freezing for most the game. And it wasn't my internet (BW and latency were fine) or the Smart TV I have the app on. All the other streaming apps like Netflix, Prime were perfectly fine. This is a constant problem I have with your Sportsnet app.