Rogers outages and service status in Cranbrook, British Columbia

Problems in the last 24 hours in Cranbrook, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Cranbrook, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jeffery Botnick (@Jbotnick) reported 6 minutes ago

  @LoveMy7Wood @RogersHelps I always select the option to cancel services. They seem to answer quicker.

• 
  Myrna Lambert (@myrnalambert) reported 8 minutes ago

  @RogersHelps @Rogers need help. Employee travelling and only way to contact them is by cell and we are getting a message saying the numbers not assigned but support says they can’t fix it without talking to the employee I can’t contact. #makeitmakesense

• 
  Queen Mare (@queenmare1) reported 8 minutes ago

  @RogersHelps After a 2 hour wait I spoke to a Customer Care Agent in Cambridge. His name was Amrik and he was amazing. Knowledge and personal and engaging. Knows his stuff.

• 
  Elizabeth Bryant (@wheelgirl77) reported 14 minutes ago

  @RogersHelps Service came back roughly 5:30 AM. Another four hour outage. Starting to feel intentional as if you’re throttling us on purpose trying to limit our usage for deliberate periods of time.

• 
  SLICK.skr🐡 (@SLICKBLOWFISH) reported 14 minutes ago

  @yegwave I just reported @Rogers to CRTC Stupid scammer ***** I hope it burns to the ground

• 
  🇨🇦Sharon Ledwell#ElbowsUp (@bluetsauvage) reported 14 minutes ago

  @RogersHelps @CCTS_CPRST How does one connect to this mythical Tech Support. 3 hours yesterday and 1.5 hours today. I was dropped both times by Rogers.

• 
  🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported 18 minutes ago

  @RogersHelps On chat, yes, not on the phone. Stubborn not to declare an outage, but we got a tech call for Thursday afternoon, and the 2nd chat agent diagnosed a lack of speed to the modem. This should be a must-do for TODAY, not Saturday.

• 
  Daisy (@Daisy5955) reported 19 minutes ago

  @Rogers Wanted to change my plan for 4 lines and purchase 4 new phones. Have been overpaying the lines for years $300/month +tax with shared 65GB, and was I told I could not benefit from promotions because I am not a new customer.

• 
  Preston Hodgkinson (@NHLHodgkinson) reported 24 minutes ago

  Almost 24 hours without internet now… and no timeline on when the outage will end or what caused it Be better @Rogers

• 
  Michael DelPiero (@MikeDelpieroX) reported 24 minutes ago

  @myrnalambert @RogersHelps @Rogers If you file through the CCTS, Rogers is required to formally participate and respond to the complaint through the process. It usually also escalates it beyond frontline support, so it gets assigned and tracked instead of being bounced around. #Rogers