Rogers outages and service status in Donalda, Alberta

Problems in the last 24 hours in Donalda, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Donalda, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sydella (@newfiegirlrules) reported 1 minute ago

  @RogersHelps The pictures were lost in the phone switch over. But as explained for hours in a previous call to customer service. I have no reason to send back a broken phone we pay insurance to replace if damaged. Our phones live in an otterbox or Speigen cases with screen protectors.

• 
  Jen (@jenjenlopaz) reported 1 minute ago

  @Rogers After 2 hours on hold, only to be disconnected. What is going on, the chat box can’t help, online can’t do the request you need to talk to someone and now when you call it’s hangs up as wait times are to extreme

• 
  LifestyleDigs (@TheLifestyleDig) reported 2 minutes ago

  Just got annoyed by 2 @Rogers ******** who came to the door and put one of the dogs I'm housesitting into a frenzy. Like I give a **** that Rogers is doing work in the area. You couldn't have just quietly left a flyer for the homeowners to read when they return?

• 
  Clint (@clintculture) reported 3 minutes ago

  @RogersHelps Your frontline support team already wasted 5 hours 35 minutes of my day. I have tallied all calls and AI chats and there are such long queues that end with being cut off. It is despicable disrespect for your clients’ time and lives. Your CEO made $15.45 Million last yr. HIRE MORE

• 
  The Impatient Tourist (@ImpatienTourist) reported 4 minutes ago

  Now. how ******** I have a confirmed email and a shipped email, and the order doesn't exist? @rogers Cool. I call now and finally get someone on the phone. He says the order never happened, let him redo it for me. OK

• 
  @HolyDegenerate (@RandySaretzky) reported 7 minutes ago

  @RogersHelps how am I suppose to get service? I’m in Thailand on hold for 2 hours and hung up, I canceled a cell line. They are still billing me and they require to call but hold for 2 hours and then hang up? THE WORST CUSTOMER SERVICE ON THE PLANET 🌎

• 
  Mitchell Tremblay (@ODSPoor) reported 12 minutes ago

  @OntarioFrugal @RogersHelps It was lucky mobile right? They said my online debit credit card failed the auto deposit requirements. @LuckyMobileCan didn't help at all..

• 
  The Veronica Thompson (@VThompson_) reported 13 minutes ago

  @Rogers what are you doing about the scam calls I’m getting daily of people pretending to be Roger’s. I get one EVERYDAY. Each time I ask to be removed from their list. I know it’s not you guys, but you’re getting the bad rap.

• 
  Cristina Aiello (@caiello2) reported 14 minutes ago

  @RogersHelps There was no outrage just a technical employee who didn’t want to go the extra mile to help me. TV is fine once I rebooted. Thanks

• 
  Allan 3 (@Agent365) reported 15 minutes ago

  @RogersHelps Thanks. If I could solve the problem through the AI agent, I would have already done that through the Rogers app or online. When I pick up the phone to dial Rogers, at that point it should be a human ready to help for issues that can’t be solved through the app or online.