Rogers outages and service status in Duffield, Alberta

Problems in the last 24 hours in Duffield, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Duffield, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pav (@hwspav) reported 3 minutes ago

  @RogersHelps This isn't helpful. Also been on hold for 45 mins now. So happy you guys made cuts. The customer support is too notch. 🙄

• 
  V_F_S (@TheFilmAnalyst1) reported 4 minutes ago

  @JustMeJamie64 @Rogers I had to pay for an RDS subscription that I didn't use for 8 months. 1st time, l hung up because I waited 30 mins & no one picked up. 2nd time, some idiot couldn't verify my credentials despite calling from the verified phone # on the account. 3rd time, finally lucked out.

• 
  smithers (@smithers1972) reported 4 minutes ago

  @TheHockeyNews The #Nhl does not like @Canada so Gary bettman can go **** himself Quebec should have had a team 15 yrs ago @Rogers probably has something to do with this garbage

• 
  Morphed (@Morphed7) reported 6 minutes ago

  @JustMeJamie64 @Rogers That impeccable English might have been the AI tool altering foreign accents, that the companies are now using for outsourced customer services.

• 
  Ali Hasan (@AliHasa_n) reported 14 minutes ago

  @JustMeJamie64 @Rogers Yes, exactly. They make millions or billions, but their customer support is often outsourced or centralized, so the person handling your case may not understand the specific local rules, regulations, or problems in your country/province.

• 
  pXnEmerica (@pXnEmerica) reported 16 minutes ago

  @JustMeJamie64 @Rogers They used to, many companies used to. The standard for those centers was call time. So everyone basically had a manager behind them bickering at them to get the call time down. It becomes competition between teams who can get the call time down. The service standard dropped to nothing, people accepted it or in our case, have no reasonable alternatives due to the regulation of media and infrastructure in the country. Once people accepted it it was cheaper to outsource and automate.

• 
  Dir. T Kneegur (@DhirTKnegur) reported 16 minutes ago

  @FierySharky @Rogers @Sportsnet True Roger’s are blood sucking parasite **** sucking corporate douchebags, but there is a silver lining in this story! English, French or **** off!

• 
  R K Balsara (@RKBalsara) reported 18 minutes ago

  @JustMeJamie64 @Rogers Some of the best technical support folks in the world today are from India. Check out Zoho support or Microsoft 365 support. Try Bell or Rogers, they are a nightmare.

• 
  ICE CANADA (@BenDaws22753025) reported 20 minutes ago

  @JustMeJamie64 @Rogers Kicked Telus to the curb last week, they asked why, I told them their installers who were contracted for 2.5 hrs came and did half *** job in 30 minutes while speaking Punjabi in my house. Then upon reaching out to customer service, more foreigners. No Telus No Timmies No Thanks.

• 
  Doug the Spud 🇨🇦 (@DThespud15601) reported 21 minutes ago

  Hey some decency from a large corporate entity that historically has been absolutely awful to its customers. This isn't publicity or anything. Nope. Continue this behaviour, and I might change my mind @Rogers