Rogers outages and service status in Durham, Ontario

Problems in the last 24 hours in Durham, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Durham, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Toronto Guy (@doubledouble416) reported 5 minutes ago

  @RogersHelps Was able to reach out to them; their/your offer is higher than what Bell gave me (and you don't offer/allow home phone service if I don't take the full package, including tv; which i don't need/want)

• 
  Vale Sol (@ValeSolS) reported 11 minutes ago

  @RogersHelps so difficult to reach help through all your channels! Chat has a wait of 100 ahead of me, I’ve been waiting on the *611 for almost an hour without any detail of how much I will have to wait and you don’t answer your DMs. Service was so good years ago!! Garbage now

• 
  🅱️azazy🎷🦆 (@senseibuyang) reported 13 minutes ago

  @Rogers genuinely embarrassing how horrible your support is, how are you guys a multi billion dollar company and having problems like this it , i am genuinely mind blown

• 
  Dom (@NorthsideJane_D) reported 14 minutes ago

  @Rogers Why is it impossible to speak with someone ever since y’all added that stupid AI Assistant?? It’s been a week of me hearing “high volume calls”. No one is calling y’all. Also I refuse to pay my bill until I speak with someone

• 
  FARHANA (@Farhana27610134) reported 17 minutes ago

  @Zeuxis00 @Rogers Good job keep at them. You pay for a service they should charge you according!

• 
  Deborah Tood🌎💡☕️☀️🎗️🇨🇱🇨🇦🇦🇹🇮🇱 (@DebTood) reported 18 minutes ago

  @JonFraserTF Will the young people at the @BlueJays game tonight be able to afford tickets in a few years? Stupid TAKE from @Rogers as per usual.

• 
  Allan 3 (@Agent365) reported 19 minutes ago

  @RogersHelps Thanks. If I could solve the problem through the AI agent, I would have already done that through the Rogers app or online. When I pick up the phone to dial Rogers, at that point it should be a human ready to help for issues that can’t be solved through the app or online.

• 
  Wil. Y. Hutson (@HutsonWilmot) reported 19 minutes ago

  @Rogers YOUR CUSTOMER SERVICE IS TERRIBLE. Indonesia,@Rogers. And your dictator company should be ashamed of itself. I have been trying to get thru for 3 days to customer service about an unfair charge on my account. This is ridiculous.😡😡

• 
  Jeff B (@jeffbhere) reported 20 minutes ago

  @Bell your customer service is the worst in the world 19 yrs as a customer 6 hrs dealing with an issue Your loyalty is insulting offering a $15 credit bc im such a good customer and loyalty will do anything to keep me Guess im done and you dont care @Rogers happy to chat

• 
  Michael DelPiero (@MikeDelpieroX) reported 22 minutes ago

  Hi @Grok did @Rogers Fido let fraudsters access one customer’s account 5 times, even after he added a security PIN and secret questions? And did Canada’s Privacy Commissioner find employees bypassed authentication, exposing his personal info? Why so little attention? @RogersHelps