Rogers outages and service status in Enterprise, Ontario

Problems in the last 24 hours in Enterprise, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Enterprise, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

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  🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported 34 seconds ago

  Thank you to Zara at @Rogers management office. I feel like she gets the problem and has escalated it urgently to fix it. 🙏🙏🙏 I'm right.

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  AJ Quann (@ajquann2003) reported 1 minute ago

  @RogersHelps I have been back and forth with customer support for weeks over this. Can someone explain why new customers with the Ultimate TV and Internet (2.5 Gbps) with StreamSaver get WiFi 7 included, but despite me having this plan, I cannot? I am on fibre fyi.

• 
  Jason Seets (@jseets8) reported 4 minutes ago

  @Rogers your new AI phone service SUCKS and I will never use it. Bring back the old service that allows me to pay the bill without having to give you my voice. #sayNOtoAI

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  Alex A. (@AlexAgnew1) reported 4 minutes ago

  I see why I left @Rogers years ago. They bait you with a $35 Can/US plan in January as an EPP, then literally 7 months later they raise the price $5 bucks a month. Couldn’t even give a customer the rate they advertised for one year….

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  Oleksiy Kovyrin 🇺🇦🇨🇦 (@kovyrin) reported 6 minutes ago

  @RogersHelps, this may be one of the worst customer support experiences I've ever had. I ordered a SECOND internet service for a new house. Rogers shipped me an XB8. It wouldn't connect. Technical support eventually figured out that Rogers provisioned the new modem against the WRONG address. Great. Simple backend mistake. Should be easy to fix, right? Nope. Yesterday: 45 minutes waiting for phone support before giving up. Today: hours dealing with support. Technical Support diagnoses the problem, then transfers me to Customer Care. Customer Care tells me they can't access the account and sends me BACK to the same phone number. I ask for the account number I'll need when I call. They give me an old account number and tell me it's associated with an address in Surrey, BC. Except MyRogers shows that exact account number as my CURRENT internet service in Waterloo. Eventually they find another account ending in the same four digits as the new service agreement — but can't even confirm the service address and tell me to call the “specialist team.” All I need is for Rogers to associate the modem THEY SHIPPED with the internet service THEY CREATED at the address ON THEIR OWN SERVICE AGREEMENT. I've spent hours trying to find a human being with permission to fix what appears to be a Rogers provisioning error. How is this a reasonable customer experience in 2026?

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  Wil. Y. Hutson (@HutsonWilmot) reported 9 minutes ago

  @Rogers YOUR CUSTOMER SERVICE IS TERRIBLE. Indonesia,@Rogers. And your dictator company should be ashamed of itself. I have been trying to get thru for 3 days to customer service about an unfair charge on my account. This is ridiculous.😡😡

• 
  Cristina Aiello (@caiello2) reported 10 minutes ago

  @RogersHelps Do you have any idea how long the wait time is for customer service or technical assistance. Hire more staff and train them fully.

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  🅱️azazy🎷🦆 (@senseibuyang) reported 11 minutes ago

  @Rogers genuinely embarrassing how horrible your support is, how are you guys a multi billion dollar company and having problems like this it , i am genuinely mind blown

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  @HolyDegenerate (@RandySaretzky) reported 12 minutes ago

  @RogersHelps Left you a message in the inbox. Silence. Typical. Two nights calling in the middle of the night because you forgot to take my ex-wife off the bill. Two hours on hold. Guy finally picks up with kids screaming and dogs barking in the background, then hangs up. Now I’m locked out of my own account. You can post about spam algorithms at 1am. You can’t answer a paying customer. Cut all ties. Chase the bill yourselves. Good luck.

• 
  Dom (@NorthsideJane_D) reported 12 minutes ago

  @Rogers Why is it impossible to speak with someone ever since y’all added that stupid AI Assistant?? It’s been a week of me hearing “high volume calls”. No one is calling y’all. Also I refuse to pay my bill until I speak with someone