Rogers outages and service status in Fairview, Alberta

Problems in the last 24 hours in Fairview, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Fairview, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chibuzo Nwankwo (@ChibuzoNwankwo2) reported 9 minutes ago

  I was on phone yesterday for good 4hrs trying to get the @Rogers customer care team guys for my home internet issue, no one picked. Went to live chat, the fellow said they can only help through the care team department. That's after being no 190 on queue. Today 3hrs @RogersHelps

• 
  kaleemullah (@kaleemullah19) reported 10 minutes ago

  @RogersHelps @RogersHelps I have already contacted technical support multiple times. I waited for over 2 hours on the phone, and a ticket was created. Today I also waited over an hour in the Anna online chat queue. I started at around 95 people ahead of me, and when it was finally my turn, the system suddenly ended the chat without connecting me to an agent. That was extremely frustrating. My internet has now been down for 2 days, I had to take leave from work because I work from home, and the earliest technician appointment I was offered is Monday. I don’t think this level of service is acceptable. Please escalate my case and advise what Rogers will do regarding compensation for the service outage and the loss it has caused. Reference: i2598853033

• 
  Russell (@major2571) reported 13 minutes ago

  @RogersHelps @MactelecomN Isn’t technical support your department? even if this is not a technical problem you should follow up internally. This garbage customer service and attitude is why i left rogers over a decade ago and will never be a customer again.

• 
  Darrel Norris (@NorrisDarrel) reported 13 minutes ago

  @RogersHelps We have been without internet for 5 hours now. You say there is no outage in my area. I've tried turning my router off and on again. Can you help?

• 
  Kawashiro Small Arms (@NitoriSmallArms) reported 17 minutes ago

  @MactelecomN @Rogers The fastest way to get it fixed is to cut out the entire above ground segment and sell the copper in it.

• 
  Carole Gagne (@CaroleGagne108) reported 19 minutes ago

  @RogersHelps You cannot email me , my acvount is SHUT DOWN SO EMAIL OF SHAW INACTIVE!!!! CONGIRMATION HAS TO BE GMAIL OR TEXT! NOT THE HOME PHOBE NUMBER!!! MY CELL PHONE WITH VIRGIN! NOT SNAIL MAIL IN NANAIMO! I DO NOT LIVE THERE! I AM IN ONTARIO WITH BELL CANADA

• 
  Bill Perry (@Captnwilly) reported 20 minutes ago

  One thing I can count on is to not count on Rogers cellular coverage on the ferry between Sidney and Fulford and the 5G just goes out for about 10 minutes. Can’t even watch Rogers sports network @rogers

• 
  steve hamburger (@shitFricker) reported 21 minutes ago

  @RogersHelps how long does it take for outages to be reported? there is nothing listed for my area despite being told there is an outage by your support staff. I've been without the service I pay for for over 6 hours now

• 
  Mrs. Repinerator (@Repinerator) reported 22 minutes ago

  @RogersHelps Cell/LTE in my area has been down for 18+ hours since the storm. When is the tower going to be fixed? With the amt we pay in services this should be no longer than a few hours to have it fixed.

• 
  Umakant Saini (@umakant_saini) reported 22 minutes ago

  @RogersHelps I got connected and all the agent said he can’t help it. What should I do now, use consumer form or CCTS?