Rogers outages and service status in Farnham, Quebec

Problems in the last 24 hours in Farnham, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Farnham, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CRM🇨🇦 (@CRMxox) reported 5 minutes ago

  After being on hold for 2 hours waiting for some to take my call, I was able to get through. I was told they would look into my situation and call me back. Silence. No callback. Terrible service again @Rogers @RogersHelps

• 
  Le Moose (@dwarvenbrohan) reported 7 minutes ago

  @_robbyy @RogersHelps @SensSteadySteve Yep outage map is down lol. What a joke

• 
  🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported 8 minutes ago

  One hour and 45 minutes later someone from Customer Care is finally on the line. I have to start all over again with him. Ask me how much I hate @Rogers ... go ahead, ask me. 🤬

• 
  Cameron (@Cameron_wx) reported 8 minutes ago

  @Rogers @RogersHelps I've had internet issues since APRIL and have had 3 techs investigate without a fix. I WFH so I need reliable internet (which is why I chose Rogers). Today my internet failed entirely, and I'm having to hotspot. Closest tech visit is Monday. unacceptable.

• 
  Sanwin (@sanwins) reported 10 minutes ago

  Hey @Grok does @Rogers claim it's tech support is based in Canada ?

• 
  Larry West (@LarryWe53486866) reported 11 minutes ago

  @JustMeJamie64 @Rogers Never talked to any in Africa before but many other countries. I don't think there's any that aren't overseas anymore. Even many banks

• 
  🇨🇦 Shonna 💜TAEMate💎6v6🐥 (@shonna_74) reported 12 minutes ago

  @Rogers @RogersHelps The sad part s that your support model changed and has gone completely backwards. On hold for hours, with CSR for hours, on hold 45 mind, xfer twice. The call dropped 3 times! He called me back twice and not the 3rd time. So 3.5 hours wasted. Again! Please help me!

• 
  🇨🇦 Peter 🇨🇦 (@peter101s) reported 13 minutes ago

  @JustMeJamie64 @Rogers Rogers only Had their staff across Canada do customer service, but last year they laid off most of their staff and contracted out their jobs to 3rd world countries…. That’s why their customer service is horrible now

• 
  Sweet Tooth  (@sweet_tooth19) reported 15 minutes ago

  @JustMeJamie64 @mike_kozar @Rogers They outsourced all their call centers to be in Casablanca and also India. So much for them promoting 100% Canadian call centers. Back in the day, they used to answer the phone with “you’ve reached Jane in Moncton, how can I help you?” Notice how that is gone?

• 
  Cameron (@Cameron_wx) reported 16 minutes ago

  @RogersHelps How are you confident the FOURTH technician sent will resolve this when he first three could not? They said it was a line issue that needs to be fixed but rogers won't book a person to bury a new line. And what do I do about no internet all weekend? What reimbursement will I get?