Rogers outages and service status in Golden City, Ontario

Problems in the last 24 hours in Golden City, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Golden City, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carlos Millan (@KarlozMillan) reported 33 seconds ago

  What’s wrong with @Rogers in Yaletow Downtown Vancouver? Have had little to no signal since last week. All Rogers users in my office as well

• 
  Muthyam (@MovieMuthyam) reported 3 minutes ago

  @RogersHelps Well when i clicked the link it just shows me plans and once I sign in and do it, It dsnt show the modem by the way ,just shows internet plans. Modem is my main concern.

• 
  Grittygirl88 (@grittygirl88) reported 6 minutes ago

  @RogersHelps Roger's offline stores are not able schedule the te h appointments for new device installation and are not even able to schedule appointment. The Roger's in square one mall said they cannot do any modifications for the home internet service.

• 
  🇨🇦mathien17_ (@mathien17_) reported 9 minutes ago

  @Rogers And he/she was still insisting to do the diapute with anna- So im connected to an agent to could or could not help me at all and sends me to a robot - and the robot could not help me at all.

• 
  chrisc (@nl_rock) reported 12 minutes ago

  @RogersHelps Only trying to cancel as person who set me up on new plan made it a new account number and didnt cancel my old plan, I would really like someone to contact me to fix this issue

• 
  CanadaSam53 (@canadasam53) reported 14 minutes ago

  Gotta say The new @RogersHelps technical support AI actually makes calling for help more difficult. A simple request to exchange equipment took me repeating the request 6 times

• 
  Dimitri (@dimitrigeorga) reported 17 minutes ago

  Absolutely the worst customer service experience @Rogers For what we pay you in Canada it’s ridiculous. As much as you’d like to get rid of paying people your AI “agents” are terrible. Your customer service was awful years ago and it’s gotten even worse.

• 
  Jeff Jones (@thewiredserf) reported 19 minutes ago

  @Rogers how to we actually get a technician to help with a surge damaged drop? It’s been 7 days now and 2 technicians with no resolution. Have to wait on the phone for 1.5 hours to have support tell us they can’t send someone for another day.

• 
  Techie (@techie_in) reported 22 minutes ago

  Whether AI hasn’t been implemented properly or AI adoption has failed, an increasing number of customer care services are being destroyed by a lack of care and support! This is the second day I've spent over an hour on the phone with my service provider (@Rogers) addressing call-dropping connectivity issues. No one has picked it up yet. Whereas Rogers used to have amazing customer service and calls were getting connected very fast. 😢 I request Rogers to take a look!

• 
  Tim Wilkins (@timmikewilkins) reported 23 minutes ago

  @TruthFringe @Rogers Rogers is doing the same as everyone does. The guy at your door is pushed and trained to get you to agree in anyway he can. Rodgers it self is the problem