Rogers outages and service status in Grande Cache, Alberta

Problems in the last 24 hours in Grande Cache, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Grande Cache, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gram-splaining (@gramsplaining) reported 52 seconds ago

  @Rogers Before: "Welcome to rogers..." Press 1121 "Would you like to use the card stored on file?" 1 "OK, I'll just need the cards security code" "***" "We are processing your payment... thank you for your payment" *hang up* Done in 30 seconds Your new AI system is trash

• 
  Dman_67 (@Dman_67) reported 3 minutes ago

  @RogersHelps I have a possible fraud situation with your organization…but can’t get through to anyone to help, just get a message that you are too busy and to call back later? Trying to use your chat feature but have 100 people ahead of me. Need some help asap…..

• 
  Ria Riaz (@RoastedKeyboard) reported 4 minutes ago

  As much as people are relying on AI for help for customer success. Anytime you ask a question AI is like sorry we can’t help. And people are reducing front line staff Case in point @Rogers. Took me 5 hours to get in touch with a human. I tried live chat and I just got moved around 3 times and I am still waiting. AI simply isn’t there yet. Hire more people and train them or at least train your AI better please

• 
  Ontario Frugal Finds (@OntarioFrugal) reported 6 minutes ago

  @ODSPoor @RogersHelps That is really weird! I got my $20 gift card from Dollarama - no problem.

• 
  A Nir (@Zeuxis00) reported 7 minutes ago

  @Rogers I have been a Rogers customer for 20 years, and I am extremely frustrated. You have been charging me the wrong amount on two internet accounts even after I changed the plans three times through phone and chat. I have the chat logs where your own agent apologized and admitted the previous changes were not properly applied. I agreed to pay the first 2 incorrect bill trusting it would be fixed, but two months later I am getting the same wrong charges again. This is extremely disappointing. I have been patient long enough. Please fix this properly and make the necessary adjustments. I just want this sorted out once and for all.

• 
  quaffer (@quaffer) reported 8 minutes ago

  /2 I am locked out of paying services because no one @rogers will help. Unacceptable service. Terrible support. Useless service.

• 
  princesserica84 🇨🇦 (@princessrica84) reported 9 minutes ago

  @CanukBigPicture @Sportsnet @Rogers It didn’t fail. Rogers just closed it.

• 
  Rina Alexis ♏♋♏ (@Rinah75) reported 9 minutes ago

  @ImpatienTourist @Rogers Didn't get me anywhere and i spend hours and hours on hold with them. @Rogers has THE WORST CUSTOMER SERVICE IN CANADA. I'll be switching carriers in December when my contract ends!

• 
  Ryan Kelly (@nolookdroppass) reported 9 minutes ago

  What is happening with @Rogers right now? Havent been able to get through to the help desk for 10 days and log-in authentication is on a loop. Insane.

• 
  ptsakani (@ptsakani) reported 10 minutes ago

  @RogersHelps there is a Damaged Outdoor Utility rogers Infrastructure Hazard . Need someone to come fix the problem in my backyard plus neighbours