Rogers outages and service status in Hay River, Northwest Territories

Problems in the last 24 hours in Hay River, Northwest Territories

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Hay River, Northwest Territories and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

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  DNA does not lie! (@dnadoesnotlie) reported 4 minutes ago

  @Bell_Aliant @Rogers As an unusual homebase customer, I happen to have Rogers TV and Internet and cellular service and I love their cellular service and their TV service is excellent I also happen to have Bell TV service, Internet service and landline service I do not think you will ever find that many customers who have those services from both companies so I can honestly give you a true opinion on them both The one thing about Rogers is that the majority of their employees are Canadian that means that they keep the Canadian dollars that are paid for their services in Canada. Keep Canadians employed and paying Canadian taxes. Bell, on the other hand has a majority of their employed staff outside of Country. They are sending Canadian dollars that are paid for a service in Canada to other nations and other citizens and other countries and other countries taxes that means those two dollars away from Canadians and away from the Canadian taxpayers when most honest Canadian people have to keep paying, however, the companies get around it Also, very unacceptable

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  ok (@kb30309) reported 4 minutes ago

  @yyzsportsmedia @Rogers @Sportsnet is such a garbage company

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  Just me - Jamie (@JustMeJamie64) reported 7 minutes ago

  @JayGenXer @Rogers That sucks!! In spite of the wait, it was definitely worth my time…and my rate is not cheap!! So Rogers was able to retain this customer.

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  Oleksiy Kovyrin 🇺🇦🇨🇦 (@kovyrin) reported 8 minutes ago

  @RogersHelps, this may be one of the worst customer support experiences I've ever had. I ordered a SECOND internet service for a new house. Rogers shipped me an XB8. It wouldn't connect. Technical support eventually figured out that Rogers provisioned the new modem against the WRONG address. Great. Simple backend mistake. Should be easy to fix, right? Nope. Yesterday: 45 minutes waiting for phone support before giving up. Today: hours dealing with support. Technical Support diagnoses the problem, then transfers me to Customer Care. Customer Care tells me they can't access the account and sends me BACK to the same phone number. I ask for the account number I'll need when I call. They give me an old account number and tell me it's associated with an address in Surrey, BC. Except MyRogers shows that exact account number as my CURRENT internet service in Waterloo. Eventually they find another account ending in the same four digits as the new service agreement — but can't even confirm the service address and tell me to call the “specialist team.” All I need is for Rogers to associate the modem THEY SHIPPED with the internet service THEY CREATED at the address ON THEIR OWN SERVICE AGREEMENT. I've spent hours trying to find a human being with permission to fix what appears to be a Rogers provisioning error. How is this a reasonable customer experience in 2026?

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  SirLuckHomes Real Estate Brokerage (@SirLuckHomes) reported 8 minutes ago

  @RogersHelps Your technical support confirmed that this is not even possible even with the EID and IMEI provided. It’s not an international device It was actually due to your company preventing e-sims from being emailed. I had to escalate to your customer care team to have the e-sim mailed

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  Jimmy Korderas (@jimmykorderas) reported 8 minutes ago

  Was on hold with @Rogers for 2 hours yesterday before getting hung up on an hour and 20 minutes today waiting to speak to a costumer representative. I don't want an AI conversation. I don't want to email anyone. I want to speak to an actual human to help me with my issue.

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  alleykat (@katsass1) reported 8 minutes ago

  @JayGenXer @Rogers Im wlakinf away form them after multiple years their customer service has gone to **** and they'll pricing is unreasonable

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  Sanwin (@sanwins) reported 13 minutes ago

  @JayGenXer @BrendaShawPEng @Rogers They really suck even if online chat support has a 90 minute wait time.

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  Kimberley Hall (@KimHallCRE) reported 13 minutes ago

  @Rogers I have been trying for 3 weeks to make changes to my account. Call volume is too high to answer, waited online for a "live agent" who couldn't help me, then I finally got through to a customer solutions and the call disconnects. It is unacceptable client service!

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  🥢⟭⟬ Into the ☀️ (@HOT7forever) reported 16 minutes ago

  @RogersHelps There are multiple ppl in my family and all of house work in different areas and are experience issues. Doesn’t matter if it’s barraheven or Orleans yhe connection is horrible. The phones range from iPhone 11, 15 and 16. We can’t all be having device issues.