Rogers outages and service status in High Level, Alberta

Problems in the last 24 hours in High Level, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in High Level, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CanadaSam53 (@canadasam53) reported 19 seconds ago

  @RogersHelps It took over an hour at 10 pm to get help it’s normally 25-30 minutes

• 
  Lynn Without an E (@Moon_River05) reported 1 minute ago

  @Rogers You got greedy and claiming GM Place but that wasnt enough you have to overtake Shaw. But what you didnt do was increase your staff to match your accounts accumulation...to the point where, I heard "Sorry, we are too busy to take your call, goodbye" Over and over and over for more than a month. Pssst It's Business 101 to NEVER EVER let that happen. Oh and Ive switched to Telus. Am I one lost customer, or 1 of many? 🤔

• 
  🇨🇦 Peter 🇨🇦 (@peter101s) reported 3 minutes ago

  @dbhoops_ @RogersHelps @Rogers Don’t waste your time. Rogers has become useless after they contracted out to useless 3rd world countries their customer service. I cancelled all my services after 47 years with them.

• 
  Luker (@Ryan3Luke) reported 3 minutes ago

  @RogersHelps Many houses on our street are out. Told nothing they can do cause they believe there isn’t a problem

• 
  Jeff Jones (@thewiredserf) reported 3 minutes ago

  @RogersHelps We’ve spent hours queuing to speak with your teams in the last week. We’ve had two technicians come by and leave without resolving our issue. How do we escalate today without waiting 2 hours to speak to someone and then wait another day for a tech to arrive?

• 
  Jeff Jones (@thewiredserf) reported 4 minutes ago

  @RogersHelps So no then? Abysmal customer service.

• 
  chrisc (@nl_rock) reported 7 minutes ago

  @RogersHelps Only trying to cancel as person who set me up on new plan made it a new account number and didnt cancel my old plan, I would really like someone to contact me to fix this issue

• 
  🐻‍❄️ Dave Sandford 🦌 (@Dave_Sandford) reported 11 minutes ago

  @RogersHelps how is it that I can't get through to Roger's wireless on the phone? Just ai crap and each time it says "we'll transfer you to a specialist" I'm told "we are experiencing higher calls than usual and we can't take your call" and then disconnects. Customer service 0/10

• 
  shane conohan 🇨🇦 (@shaneconohan17) reported 15 minutes ago

  @FierySharky @Rogers @Sportsnet Dude wtf

• 
  Georgiana Balanica (@GeorgianaB83826) reported 20 minutes ago

  Hey @Rogers you need to do a much better job at dealing with your customers! I’ve been waiting for more than 15 minutes today to be transferred to talk to a supervisor after dealing with a customer service representative for more than 30 minutes that couldn’t understand my request for a service upgrade! You can’t put customers on hold for that long without resolution so I had to drop the call! Train your employees and train them how to properly help customers meet their needs! I know I’ve been working in this industry for over 15 years! I’ve started in customer service however it’s not what it used to be! Now it seems you want to get rid of customers as fast as possible instead of helping them and ensuring they remain loyal to your business!