Rogers outages and service status in High Prairie, Alberta

Problems in the last 24 hours in High Prairie, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in High Prairie, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brian ( The R3ap3R ) (@CrzWildOne) reported 2 minutes ago

  Not very happy with the service I been getting lately. Had to wait close to 2 hours to speak with someone about my account and why they suspended my data. According to them my payments are not enough and they want all or nothing. Been with rogers 25+ years with no issues with payments and now all the sudden every month my account is suspended and then they charge me $80.00 everytime to restore it and not mention the 2 months of a close to $900.00 bill because they never sent me a reminder about the promotions that ended which is why I fell behind in the first place. Need to fix this or I will be looking into other places. @RogersHelps

• 
  CptNash (@CptNash2) reported 5 minutes ago

  @JustMeJamie64 @Rogers Because since 2008,many companies were offered outsourcing financial incentives and generous tax breaks. I personally was on a team that closed a contact centre in Canada to relocate to the Philippines. I can tell you that it has nothing to do with superior customer experiences.

• 
  Chevy Guy (@chevy__guy) reported 6 minutes ago

  @Rogers i’ve been trying your customer service line for three days. Only to be told that you were too busy to answer my call to try again later.

• 
  V_F_S (@TheFilmAnalyst1) reported 6 minutes ago

  @JustMeJamie64 @Rogers I had to pay for an RDS subscription that I didn't use for 8 months. 1st time, l hung up because I waited 30 mins & no one picked up. 2nd time, some idiot couldn't verify my credentials despite calling from the verified phone # on the account. 3rd time, finally lucked out.

• 
  Donna (@iCruiseify) reported 11 minutes ago

  @cookiegigan @RogersHelps @Rogers They did, the call dropped twice and they called back, unfortunately when it dropped the third time... So one of two issues solved at least.

• 
  Gry Phyn (@LGBMike) reported 16 minutes ago

  @JustMeJamie64 @Rogers Used to work in call centre's and I can answer this. Lower wages. Cheaper to have phone support in countries that pay WAY LESS THAN CANADA. 2/hour in many places.

• 
  Jasen Marks 🇨🇦 (@JasenMarks) reported 16 minutes ago

  @RogersHelps road construction has cut service to multiple houses on our street including my elderly neighbours. What is the fastest way to get multiple houses serviced? There is a technician onsite right now for my house but he indicates there is no way to service anyone else.

• 
  Cookie Gigan (@cookiegigan) reported 19 minutes ago

  @iCruiseify @RogersHelps @Rogers I guess 1 out of 2 isn’t bad. I hope you can get the 2nd resolved.

• 
  ColtraneBlues (@ColtraneB37457) reported 21 minutes ago

  @JustMeJamie64 @Rogers Because it’s cheaper! Would you notice the difference if it was out of Brampton? Did they provide good service? Were they professional? Do you think being in Canada woulda have been a quicker call? Will you pay higher prices if you knew the company only employed within Canada?

• 
  MTF 🇨🇦 (@EhmTEhf) reported 25 minutes ago

  @rovers_jay @JustMeJamie64 @Rogers also customer service isn't technical support. unless they merged you all into care agents now. I heard they were trying that in 2023, maybe they did it