Rogers outages and service status in Hinton, Alberta

Problems in the last 24 hours in Hinton, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Hinton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrea JA (@Godblessedchild) reported 7 minutes ago

  @RogersHelps I am unable to get through to Rogers from last week concerning my new location and it is impacting my ability to work from home. This is quiet unacceptable. I need help ASAP

• 
  Richard Miller (@Millergram33) reported 8 minutes ago

  Customer service is nonexistent at Rogers thanks @Rogers I have been on hold for over 2 hours, just wanted to add services.

• 
  Annie ~ Freedom Enthusiast 🌿 (@westcoastgirl1) reported 11 minutes ago

  @LeftyGoodBuys @Rogers well the scammers sound no different than their workers so we will never know

• 
  Crash Davis (@CrashDa46551883) reported 12 minutes ago

  @JayGenXer @Rogers Try live chat. I think you get a person that can actually communicate in English. Most allow you to print out the entire chat at the end & you can yell at your screen if they say something stupid without worry. Only way I do it now. Faster too.

• 
  Trey (@rocko_ca) reported 20 minutes ago

  Trying to call @Rogers to getting a shipping label . Been on hold for over an hour . Hey @Rogers you do know @amazonca gives you a shipping label from their website right ? Get with the times . I never had to wait this long for Shaw to answer 🤬 #rogers #InternetWiFi #canada

• 
  Brian (@Briancobalt) reported 21 minutes ago

  @RogersHelps The tutorial you have online says that I should be able to do it without visiting a store. Old phone won't respond to to one... eSIMs are convenient at first but this is garbage trying to change to a new phone.

• 
  'Nucknation (@surrey1111) reported 23 minutes ago

  @RogersHelps All i can get is Anna. I am sick and tired of her. My PCI is 274 RSRP…..123 dBm Band……2 RSRQ…..-18 SINRO…..-45 SINRI…….-51 Been complaining since i got Rogers. I can’t even play a reel on my phone, it is so bad.I think i should be allowed to nullify my contract with Rogers

• 
  heather (@howisthismylif) reported 27 minutes ago

  @JayGenXer @Rogers There is never a situation where this lack of customer service should be tolerated. Complete disrespect for their customers & their time. Rogers doesn’t deserve a single penny from Canadians.

• 
  Bun (@dogsaremyjam) reported 28 minutes ago

  Hey @Rogers I’ve been on hold with CS for 45 mins, after waiting on hold 30 mins to finally get through to someone and have them hang up on me (by accident) and not call me back. Can someone help me?! I have next to no service/reception constantly and don’t know what to do

• 
  Allan 3 (@Agent365) reported 30 minutes ago

  @RogersHelps Thanks. If I could solve the problem through the AI agent, I would have already done that through the Rogers app or online. When I pick up the phone to dial Rogers, at that point it should be a human ready to help for issues that can’t be solved through the app or online.