Rogers outages and service status in Houston, British Columbia

Problems in the last 24 hours in Houston, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Houston, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul Salmon (@pfsalmon) reported 7 minutes ago

  @Rogers You better make it worth my while. I have just moved my Internet to you from @Bell. I haven't cancelled @Bell yet, but I will cancel you because of this horrible client disrespect. I don't have hours to wait for your idiotic customer service.

• 
  The Satirical Citizen (@jolz256) reported 14 minutes ago

  @Rogers How does one talk to a human customer representative, I have a billing problem I need to urgently discuss with your team unfortunately, all calls are automated to Anna.

• 
  ♉️ J a i m e W I L L I A M S🇨🇦 (@SueValley) reported 14 minutes ago

  @RogersHelps @KlisSteven Hello I am needing help with technical support, messaged mynaccount number to you

• 
  sarah (@dawnthehorizon) reported 17 minutes ago

  @RogersHelps It mostly happens at home, and in and around the area I live. I’ve never had this issue before using Roger’s services so it is very frustrating that my service is spotty in my own home. Unfortunately not everyone I text or call uses wifi for their messaging.

• 
  Carole Gagne (@CaroleGagne108) reported 19 minutes ago

  @RogersHelps Customer Service= EXTREMELY POOR! I give it 0/10. They most certainly hire people with an I.Q. of less than 23!! I cancelled my services and my account with Rogers/ Shaw and I SIMPLY need a confirmation at my gmail account . A SIMPLE fking mail of confirmation.

• 
  Carole Gagne (@CaroleGagne108) reported 20 minutes ago

  @RogersHelps I HAVE ZERO ACCOUNT REMAINI G WITH YOU!!! I AM WITH BELL AND VIRGIN. NADA ROGERS/SHAW! I DID NOT JUST MOVE! I SHUT HER DOWN!

• 
  kaleemullah (@kaleemullah19) reported 21 minutes ago

  @Rogers I’m extremely disappointed with the service I’ve received. My Rogers Home Internet has been completely down for the past 2 days (flashing orange light on the modem). I work from home and was forced to take leave from work because of this outage. I spent over 2 hours waiting for support, multiple calls, and finally a ticket was created (Reference: i2598853033). Despite explaining that this outage is impacting my job, I was told the earliest technician appointment is Monday. I was also informed that any compensation will only be discussed after the technician visit. Who will compensate me for the leave I had to take from work and the inconvenience caused by this prolonged outage? I expect this case to be escalated and resolved as soon as possible.

• 
  Triceptic0n (@Triceptic0n87) reported 24 minutes ago

  @RogersHelps you got till I get off work to fix rogers in South oshawa or I'm swapping to bell

• 
  これは何の意味もありません (@TRSbizarro) reported 28 minutes ago

  @RogersHelps @towerguymatt Like seriously, why do you think its on the costumers you are scamming to notify you of when your service is down? This is a genuine question so answer it. This is social media after all, lets SOCIALIZE.

• 
  Cristina Hinojosa (@chinojosa09) reported 29 minutes ago

  @RogersHelps Is there an internet outage in the K2L 5E1 area? My connection is completely down and phone wait times are over 40 minutes. Please advise