Rogers outages and service status in Lac-Brome, Quebec

Problems in the last 24 hours in Lac-Brome, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Lac-Brome, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Presidente (@ButteryBudz) reported 3 minutes ago

  @Rogers your customer service representatives are absolute ****** morons. Been trying to add channels to my cable pack for 3 ******* hours now. Please employee ANYONE who speaks English.

• 
  Ds (@Sky__16__) reported 11 minutes ago

  @RogersHelps @Rogers 5-hour outage. $250+ lost income. $2 credit. Then Rogers tells me I should pay another $15/month for backup internet. Imagine causing the problem, offering less than 1% of the losses as compensation, and then pitching a subscription as the fix.

• 
  🇨🇦 Peter 🇨🇦 (@peter101s) reported 14 minutes ago

  @JustMeJamie64 @Rogers Rogers only Had their staff across Canada do customer service, but last year they laid off most of their staff and contracted out their jobs to 3rd world countries…. That’s why their customer service is horrible now

• 
  🍏🇮🇱🇨🇦 Georganne Was Right 🇺🇸🇮🇱🍎 (@georganneb) reported 16 minutes ago

  One hour and 45 minutes later someone from Customer Care is finally on the line. I have to start all over again with him. Ask me how much I hate @Rogers ... go ahead, ask me. 🤬

• 
  Master Iceman (@themastericeman) reported 16 minutes ago

  @Rogers can you explain the logic of asking business customers that spend 1000's a month on your services to deal with your awful customer service? Transfered multiple times only to end up at a loud call centre where the person tries to sell me stuff vs actually answering questions. All you are doing is making your customers want a better option, like a Starlink phone by @SpaceX . If I am going to have to deal with garbage customer service which is what big telecom has, you and @TELUSsupport I might as well get a more robust service. Starlink is more robust for me than the wifi I get from you. You should have local respresentives that work with businesses.

• 
  Kallista ~ life long learner, (@Kallista_Writes) reported 19 minutes ago

  @JustMeJamie64 @Rogers you can vote with your $. I'm no longer with Roger's. I'm with a local company for my internet. I can drive a mile and walk into the office, and sitdown with staff to discuss my account. There's never been a line up. Phone service is pretty quick too.

• 
  MTF 🇨🇦 (@EhmTEhf) reported 20 minutes ago

  @rovers_jay @JustMeJamie64 @Rogers also customer service isn't technical support. unless they merged you all into care agents now. I heard they were trying that in 2023, maybe they did it

• 
  🇨🇦 Shonna 💜TAEMate💎6v6🐥 (@shonna_74) reported 21 minutes ago

  @Rogers @RogersHelps The sad part s that your support model changed and has gone completely backwards. On hold for hours, with CSR for hours, on hold 45 mind, xfer twice. The call dropped 3 times! He called me back twice and not the 3rd time. So 3.5 hours wasted. Again! Please help me!

• 
  Karen (@karenfamily1) reported 21 minutes ago

  @MathesonJMT @Rogers Very poor service!

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 27 minutes ago

  @Rogers @RogersHelps I’m officially cancelling my internet tomorrow. $100+ for mediocre service is not great. If you want to lower my plan, cool. If not we are changing.