Rogers outages and service status in Ladysmith, British Columbia

Problems in the last 24 hours in Ladysmith, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Ladysmith, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nazmo (@MichiganCanuck1) reported 4 minutes ago

  @HockeyPatrol I would love to see Amazon take over hockey coverage in Canada. **** @Rogers @Sportsnet

• 
  Gram-splaining (@gramsplaining) reported 4 minutes ago

  @Rogers Before: "Welcome to rogers..." Press 1121 "Would you like to use the card stored on file?" 1 "OK, I'll just need the cards security code" "***" "We are processing your payment... thank you for your payment" *hang up* Done in 30 seconds Your new AI system is trash

• 
  Doug Rempel (@dougjrempel) reported 14 minutes ago

  @RogersHelps Too late for that… I stayed on hold for over an hour and finally had someone help me! Your company responses are too slow and wait times are too long. There needs to be some drastic changes

• 
  We the north (@Goodfellas_TO) reported 15 minutes ago

  @Rogers customer service is a joke. Their agents have zero clue how to handle calls anymore. They hang up, transfer your call to another agent without any warning. It’s honestly embarrassing.

• 
  Murali Krishna K S (@krishnavecca) reported 17 minutes ago

  hey @Rogers , I was supposed to receive a free wifi pod 15 days back and it is still not received, but it started showing up in my bill. Unble to reach to any live agent over phone and chat agents are not able to support. Confirmation Number: 2837312401 Resolve this asap pls.

• 
  🎗️Underappreciated Taxpayer (@TrappedCnsrvtve) reported 20 minutes ago

  @Rogers Holy Hannah! What kind of pathetic stupid AI crap did you install on the Rogers main tel. contact # for IVR. Keep telling customers you can't help them & give no other option, then count the seconds b4 I switch ISP's & mobile providers. Screw this CRAP!

• 
  Allan 3 (@Agent365) reported 21 minutes ago

  @RogersHelps Thanks. If I could solve the problem through the AI agent, I would have already done that through the Rogers app or online. When I pick up the phone to dial Rogers, at that point it should be a human ready to help for issues that can’t be solved through the app or online.

• 
  @HolyDegenerate (@RandySaretzky) reported 22 minutes ago

  @RogersHelps Left you a message in the inbox. Silence. Typical. Two nights calling in the middle of the night because you forgot to take my ex-wife off the bill. Two hours on hold. Guy finally picks up with kids screaming and dogs barking in the background, then hangs up. Now I’m locked out of my own account. You can post about spam algorithms at 1am. You can’t answer a paying customer. Cut all ties. Chase the bill yourselves. Good luck.

• 
  Dom (@NorthsideJane_D) reported 22 minutes ago

  @Rogers Why is it impossible to speak with someone ever since y’all added that stupid AI Assistant?? It’s been a week of me hearing “high volume calls”. No one is calling y’all. Also I refuse to pay my bill until I speak with someone

• 
  Abhinav Mittal (@iabhinavmittal) reported 23 minutes ago

  @RogersHelps hii rogers. What is the problem with your chat & call support? I shifted my address and called customer care to shift my internet service. No one is picking the call and chat support keeps transferring me. I have already waited 7 hours in line. Should i throw it away