Rogers outages and service status in Ladysmith, British Columbia

Problems in the last 24 hours in Ladysmith, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Ladysmith, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Darrel Norris (@NorrisDarrel) reported 8 minutes ago

  @RogersHelps Well, it took being in the queue for 2+ hours, but I have a technician coming tomorrow morning! Thanks for your help.

• 
  M B (@MitchBeaus) reported 10 minutes ago

  @Rogers Wow its nice to see you don't value existing business of a decades long customer at all, but a new customer can save almost 40% 👎 2 hours of phone calls for nothing, thank you and have a nice weekend.

• 
  Z (@zohrasool) reported 11 minutes ago

  @RogersHelps I don’t need help “optimizing” my wifi. I need my wifi to work bc that’s what I pay you guys for.

• 
  Simon Blain (@simblain) reported 12 minutes ago

  Does anyone actually work at @Rogers anymore or is it all crappy AI? Ive been waiting over 2 months for a check and no one there can tell me if its been sent or when it would be sent. Customer service clearly no longer exists there

• 
  kaleemullah (@kaleemullah19) reported 13 minutes ago

  @RogersHelps @RogersHelps I have already contacted technical support multiple times. I waited for over 2 hours on the phone, and a ticket was created. Today I also waited over an hour in the Anna online chat queue. I started at around 95 people ahead of me, and when it was finally my turn, the system suddenly ended the chat without connecting me to an agent. That was extremely frustrating. My internet has now been down for 2 days, I had to take leave from work because I work from home, and the earliest technician appointment I was offered is Monday. I don’t think this level of service is acceptable. Please escalate my case and advise what Rogers will do regarding compensation for the service outage and the loss it has caused. Reference: i2598853033

• 
  I am Canadian, eh! 🇨🇦🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@trish_proulx) reported 18 minutes ago

  Dear @Rogers and @RogersHelps your customer service sucks!!! I have spent 3 days trying to speak to someone on your live chat to resolve my issue. Every time I have been disconnected with less than 5 people ahead of me. This IS unacceptable!!!!

• 
  James Cable (@jimjam1317) reported 20 minutes ago

  @kaleemullah19 @Rogers Mine has been down since Friday. Made the call to bell after 8 attempts to have rogers fix the problem. Rogers is still down at my home and bell is now running perfectly allowing me to return to work.

• 
  Marisa Allen (@marisaallen123) reported 21 minutes ago

  @RogersHelps Yes thats been done and makes no difference. Failed on all levels for customer service!

• 
  The Satirical Citizen (@jolz256) reported 21 minutes ago

  @Rogers How does one talk to a human customer representative, I have a billing problem I need to urgently discuss with your team unfortunately, all calls are automated to Anna.

• 
  Murdaaa🥶 (@Topboymurda) reported 24 minutes ago

  @RogersHelps Internet is out , neighbours are doing house work, the workers started digging and then internet out, the line has been cut ..need service tech Asap