Rogers outages and service status in Levack, Ontario

Problems in the last 24 hours in Levack, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Levack, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jeff Wettlaufer (@jeff_wettlaufer) reported 6 minutes ago

  Hey @RogersHelps I’ve been trying to discuss my account with someone for the last 3 days. Every time I call, I am told that you are experiencing extremely high call volumes and then I’m hung up on. Your staffing problems are not my problem. Stop relying on AI and hire staff.

• 
  Darrel Norris (@NorrisDarrel) reported 7 minutes ago

  @status_is_down Been down for at least 5 hours now. AI no help. And I was #98 in the waiting line ffs. @Rogers @rogershelp #Ipayforthis

• 
  Chibuzo Nwankwo (@ChibuzoNwankwo2) reported 8 minutes ago

  I was on phone yesterday for good 4hrs trying to get the @Rogers customer care team guys for my home internet issue, no one picked. Went to live chat, the fellow said they can only help through the care team department. That’s after being no 190 on queue @RogersHelps.

• 
  Gayle Charach (@gcharach) reported 10 minutes ago

  @RogersHelps Of course. And I know there is an outage… both from your website and inside my house! But your support folks have zero information to offer. There have been no emails or texts from you to update affected customers. This is very, very poor customer service.

• 
  Carole Gagne (@CaroleGagne108) reported 11 minutes ago

  @RogersHelps I HAVE ZERO ACCOUNT REMAINI G WITH YOU!!! I AM WITH BELL AND VIRGIN. NADA ROGERS/SHAW! I DID NOT JUST MOVE! I SHUT HER DOWN!

• 
  Marianne Bolton (@MarsBolton) reported 11 minutes ago

  @RogersHelps issue with connections for phone & mobile in the west end of Toronto??

• 
  Nikhil s (@sethni20) reported 13 minutes ago

  @Rogers I'm extremely disappointed. I tried calling 1-888-764-3771 to cancel, but I've been on hold for over an hour with no response. Is this the level of customer service customers should expect?I want to cancel all of the services immediately. Please contact me here

• 
  Carol Tidd (@CarolTidd) reported 15 minutes ago

  @RogersHelps The chat help was no help at all, and I have to try again if I want a credit, another 2 hours wasted and wages lost

• 
  kaleemullah (@kaleemullah19) reported 16 minutes ago

  @RogersHelps @RogersHelps I have already contacted technical support multiple times. I waited for over 2 hours on the phone, and a ticket was created. Today I also waited over an hour in the Anna online chat queue. I started at around 95 people ahead of me, and when it was finally my turn, the system suddenly ended the chat without connecting me to an agent. That was extremely frustrating. My internet has now been down for 2 days, I had to take leave from work because I work from home, and the earliest technician appointment I was offered is Monday. I don’t think this level of service is acceptable. Please escalate my case and advise what Rogers will do regarding compensation for the service outage and the loss it has caused. Reference: i2598853033

• 
  Lulu (@lulu5109) reported 19 minutes ago

  @Rogers I’ve been transferred between 3 Rogers agents for hours with no resolution. My internet drops multiple times daily, I have to manually reboot the modem 4+ times a day because it won’t reconnect on its own, and it’s affecting my work from home.