Rogers outages and service status in Lumby, British Columbia

Problems in the last 24 hours in Lumby, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Lumby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David Spence (@CTVdavidspence) reported 9 minutes ago

  When I worked for @Rogers, all of us had to take customer service training. Even those of us not in public facing jobs. That was more than ten years ago. Just something that came to mind as I spend my second DAY on hold with Rogers tech support.

• 
  𝔅𝔯𝔞𝔡𝔢𝔫🇨🇦 (@BradenScheck) reported 12 minutes ago

  @RogersHelps I have the matter sorted - after 2hrs on hold, and a total of almost 3hrs to resolve the issue. For the amount of money I spend on @Rogers services, I would hope you'd hire more support members to reduce wait times.

• 
  🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported 13 minutes ago

  @RogersHelps It is a construction caused outage around 8 am. The call was placed by the paving company.

• 
  Stuart (@BlueAndWhiteGuy) reported 14 minutes ago

  @RogersHelps The issue is getting through and landing with the right person. The only time you guys are interested in putting an outbound call to a customer is when they leave. I got three of them last week after I left, one of them promised that I would not be getting a bill for anything.

• 
  ᗪEᖇEK ᗩᒪᒪᗪᖇITT (@DerekAlldritt) reported 15 minutes ago

  @RogersHelps @TheKarltopia Karl, what their AI bot is really saying, is that this basic feature has existed for a decade, but our systems and tech teams are too old, stupid, or stubborn to implement it, so please PLEASE choose another provider. Just wait until you have to call their business support....

• 
  MACK A (@mack1971) reported 17 minutes ago

  @RogersHelps Your agents ? You mean there’s more than one, it sure doesn’t look like it . Service on my cell phone sucks , called about the same issue a couple of months back and was told issue was solved as the reset network settings , same BS is happening again… give me some guidance YC

• 
  Tony Teresi (@TonyTeresi) reported 18 minutes ago

  WHAT IS @Rogers DOING?!?!?! CONSTANT OUTAGES AND INCONSISTENT SERVICE ALL YEAR! ALL YEAR!!!!! AND CANNOT REACH CUSTOMER SUPPORT?!?!?! COME ON!!!! GET IT TOGETHER!!!!

• 
  Lt (Retired LAPD) Frank Columbo 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇦 (@jsam10983741) reported 22 minutes ago

  @RhonaRaskin @RogersHelps @Shawhelp I feel your pain. I’ve had cell issues for some time. It’s not my phone but Roger’s. Text messages are delayed and/or I don’t receive them. And my phone defaults to Edmonton time? When I dealt with Shaw previously issues were better resolved and promptly.

• 
  🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported 22 minutes ago

  @RogersHelps 4 hours later, mostly on hold, I have been bounced around to people who engage long enough to figure out they need to send me somewhere else where I end up on hold AGAIN. I have a service booking They made an error on the day. I was told tomorrow a.m.; the notice is for JUNE 3!🤬

• 
  Michael DelPiero (@MikeDelpieroX) reported 23 minutes ago

  @wheelgirl77 @RogersHelps @RogersHelps is an unverified AI chatbot account with no verification checkmark. It will keep sending scripted replies, but no one is actually going to call you back to help. If you want a real human response and actual accountability, file a complaint with the CCTS instead.