Rogers outages and service status in Matheson, Ontario

Problems in the last 24 hours in Matheson, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Matheson, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jordan (@jordananimate) reported 2 minutes ago

  Hey @Rogers @RogersHelps , your service is terrible, the technician you guys sent didn't do anything. The call wait times are insane and the online support is useless. Absolutely horrendous customer service.

• 
  The Original PK (@paulkelly515) reported 11 minutes ago

  @RogersHelps Never got through and now it’s closed. Not a good system. How many times/nights should I expect to have to call before I get to speak to someone?

• 
  Bruno Alexandre Vieira (@victor95) reported 13 minutes ago

  @CanadasLeafs @Rogers It was so stupid when they changed that.

• 
  Feroz Kasim (@ferozkasim) reported 13 minutes ago

  @RogersHelps So far waited 3 hrs + on the phone .still unable to get hold of anyone. Do you know if phone support is open and operational ?

• 
  Shawna R (@shawna_r80) reported 13 minutes ago

  @RogersHelps Since changing my plan, I’ve experienced intermittent delays receiving SMS messages on my line and other lines on my account. Please check for any provisioning issues related to the plan change and, if needed, escalate for further investigation.

• 
  Frankie Bitcoins (@FrankiegotFit) reported 15 minutes ago

  Why does your customer service suck so much? @Rogers

• 
  John Tucci (@john_tucci) reported 16 minutes ago

  @RogersHelps It keeps getting better. After 2 hours and 8 minutes now I’m on hold again so I can cancel all my Rogers services.

• 
  Orange Cone (@CanadianPylon) reported 16 minutes ago

  @TELUSsupport @Rogers @Bell Cancel with Telus. Horrific customer support/ understanding. They just cost me 80k on a mortgage renewal. My credit card for autopay had expired, and I missed it. I’ll own that. My account went 30 days over, and when I got that notification I immediately rectified it, paid in full, and put in an updated CC number. They outright refuse to take the late payment off my credit report for the mistake. I am 51 years old. NEVER one late payment ever. This dropped my credit score 86 points, and now on my upcoming mortgage renewal I cannot get the preferred banking rate as it dropped my score below 800 as a result. The rate swing will cost me approximately 80k over 5 years and Telus outright refuses to help. I’ve been a loyal Telus customer for a decade paying 350+/month for all their service’s, and hold close to $100k in Telus stock and this is the treatment I am getting for an honest mistake. Use any other provider. I will make it my life’s mission to make sure nobody signs up with Telus going forward. Friends, family members and employees included. I’ve tagged Bell and Rogers on this so they can share it with others to use as marketing to win new customers and show how you don’t treat a long time customer.

• 
  mweh mem (@DaisyDoubleD) reported 19 minutes ago

  The most useless customer service is from @rogers @RogersHelps. Been waiting to connect with a support team for two hours

• 
  Neil Anthony (@NeilAnthonyLive) reported 23 minutes ago

  @SteveD29 @RogersHelps They pulled that **** with me and I just kept ignoring them and they finally stop asking me for money.