Rogers outages and service status in Mount Pleasant, Ontario

Problems in the last 24 hours in Mount Pleasant, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Mount Pleasant, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dave Turnbull (@TurnbullDave) reported 6 minutes ago

  @RogersHelps That’s the problem, outage was never listed on your website even though my app said there was an outage in my area. You guys need to do a better job of communicating - can’t direct people to a website that doesn’t offer any insight.

• 
  Steph (@Stephy_72) reported 11 minutes ago

  @RogersHelps @Bell_Support please take me as ur client as Rogers customer service is horendous and can’t read either. Tony Staffieri, CEO of @RogersHelps more training and ur CSATs most be really low

• 
  Hassaan Siddiq (@Hasaan0060) reported 12 minutes ago

  @Rogers @RogersHelps Our home internet in Port Credit, Mississauga is completely dead — no loading, no surfing on any device. After 40+ min wait, your agent says “it’s working on our end, not our problem.” What kind of customer service is this? Absolutely pathetic support!

• 
  Taylor (@timson_taylor) reported 13 minutes ago

  @RogersHelps Thats correct. Its just the ****** sportsnet+ app not working as per usual.

• 
  Yogi (@TheYogiPatel) reported 13 minutes ago

  Just to inform you guys @Rogers - if a real human is reading this. Your online customer services need to include real humans. The AI assistant doesnt resolve any issue. I have to now visit a nearby outlet to get my issue resolved.

• 
  Bonnie Lee (@stitchlady) reported 14 minutes ago

  @RogersHelps @TheKarltopia Rogers used to have a callback option -it was very convenient but it was discontinued a little while ago. Too bad.

• 
  JB 🇨🇦 (@jenjbanks) reported 15 minutes ago

  @RogersHelps having issues with the Jays Winning inning whether lower case or upper case is used. My family is also having the same issue for the last two weeks. Doesn't seem isolated based on tweets I've seen. Can you please help. #jayswinninginning

• 
  Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported 18 minutes ago

  @RogersHelps So 45+ minute wait times are normal at all times of the day? So either you have a very big problem, or a very big lack of employees. I have been a customer since 2001. This has never happened, unless I'm calling at like 7pm when people were adding Crave so they could watch GoT.

• 
  🇨🇦 Cindy W. 🇨🇦 (@canadacindy) reported 18 minutes ago

  @RogersHelps Good afternoon. I need an update to an ASAP service request placed at 9:30 a.m. this morning. There is a medical need to get this service restored.

• 
  Anna Bana (@anzalene91635) reported 22 minutes ago

  @RogersHelps All the same questions as the tech support person and it is very difficult to deal with a company who is unwilling to acknowledge their system is not working and blaming the customer device instead. Down detector is showing multiple issues but nil from Roger's website