Rogers outages and service status in Richmond, Quebec

Problems in the last 24 hours in Richmond, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Richmond, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Todd Bealor (@ToddBealor) reported 6 minutes ago

  @RogersHelps call center support is utterly useless! Called to try and resolve an ethernet issue with my XFiniti router and somehow got some that could barely speak or understand English, let alone provide any technical support. No supervisor available.

• 
  The Satirical Citizen (@jolz256) reported 6 minutes ago

  @Rogers How does one talk to a human customer representative, I have a billing problem I need to urgently discuss with your team unfortunately, all calls are automated to Anna.

• 
  kaleemullah (@kaleemullah19) reported 7 minutes ago

  @RogersHelps @RogersHelps I have already contacted technical support multiple times. I waited for over 2 hours on the phone, and a ticket was created. Today I also waited over an hour in the Anna online chat queue. I started at around 95 people ahead of me, and when it was finally my turn, the system suddenly ended the chat without connecting me to an agent. That was extremely frustrating. My internet has now been down for 2 days, I had to take leave from work because I work from home, and the earliest technician appointment I was offered is Monday. I don’t think this level of service is acceptable. Please escalate my case and advise what Rogers will do regarding compensation for the service outage and the loss it has caused. Reference: i2598853033

• 
  christina carriere (@christinacarr10) reported 8 minutes ago

  @Rogers My internet has been out for almost 2 hours. Are there any issues in the Eglinton and Hurontario area?

• 
  ghostwolfman (@ghostwolfman) reported 8 minutes ago

  @RogersHelps Yes I have , the lines were cut , pitiful service

• 
  Accent Bldg Sciences Inc. (@AccentBldgSc) reported 9 minutes ago

  @Rogers Almost 1-hour on the phone with your rep at 866-727-21** to finally say he can't help & switch me to business rep. Line with the bus rep stated there is a long wait, please call back later! We believe for businesses you should b faster. Were planning to add to the service

• 
  The Satirical Citizen (@jolz256) reported 12 minutes ago

  @RogersHelps I have a $90 suspension bill which I would like to refute. I’ve tried calling customer support but I cannot get through to a human

• 
  Carole Gagne (@CaroleGagne108) reported 18 minutes ago

  @RogersHelps so email con firmation at my GMAIL since no longer have shaw nor rogers mail!!!! Doh! I paid internet, home phone I did not USE( $159/ MONTH) since moved away, for 3 years JUST to keep my shaw email alive. You SWINDLERS GREEDY Now FINALLY I shut down EVERYTHING!

• 
  Mrs. Repinerator (@Repinerator) reported 20 minutes ago

  @RogersHelps Cell/LTE in my area has been down for 18+ hours since the storm. When is the tower going to be fixed? With the amt we pay in services this should be no longer than a few hours to have it fixed.

• 
  Simon Blain (@simblain) reported 20 minutes ago

  Does anyone actually work at @Rogers anymore or is it all crappy AI? Ive been waiting over 2 months for a check and no one there can tell me if its been sent or when it would be sent. Customer service clearly no longer exists there