Rogers outages and service status in Rocky Mountain House, Alberta

Problems in the last 24 hours in Rocky Mountain House, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Rocky Mountain House, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports Near Rocky Mountain House, Alberta

Latest outage, problems and issue reports in Rocky Mountain House and nearby locations:

• 
  Lily DesertWave (@LDesertwave) reported 26 minutes ago from Rocky Mountain House, Alberta

  @coolvehiclefan @Rogers I got no service in rocky either

• 
  Lily DesertWave (@LDesertwave) reported 43 minutes ago from Rocky Mountain House, Alberta

  @RogersHelps hey is something wrong with the cell service? Says I have 5G but the internet won’t work. I even restarted my phone

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul Cee (@PeeCee62) reported 2 minutes ago

  @RogersHelps of all days to have the Internet go down. It's Free Agent day and I can't see @FriedgeHNIC

• 
  Carol Tidd (@CarolTidd) reported 3 minutes ago

  @RogersHelps The chat help was no help at all, and I have to try again if I want a credit, another 2 hours wasted and wages lost

• 
  Tammie (@tammie__cross) reported 4 minutes ago

  @Rogers Great to see Rogers cheering on Team Canada. 🇨🇦 It would also be great if loyal customers trying to cancel a line didn’t have to sit on hold for over an hour. Customer service should be as strong as our team. @RogersHelps

• 
  Mrs. Repinerator (@Repinerator) reported 5 minutes ago

  @RogersHelps Cell/LTE in my area has been down for 18+ hours since the storm. When is the tower going to be fixed? With the amt we pay in services this should be no longer than a few hours to have it fixed.

• 
  Canadian Rositta 🇨🇦 (@wheresrosinow) reported 5 minutes ago

  @RogersHelps Please explain why I've been on hold for 48 minutes and counting to speak to tech, again. This never ending issue is going to send me straight to Bell. After Saturdays techi visit I thought issue solved. Evidently not. It may never get solved I think.

• 
  Todd Bealor (@ToddBealor) reported 6 minutes ago

  @RogersHelps No, the support tech indicated that it was his first day on the job and had difficulties with the scripted support talking points.

• 
  sarah (@dawnthehorizon) reported 6 minutes ago

  @RogersHelps I understand how that may work for just making calls. But if my boyfriend or friends only receive texts via SMS or RCS, but I have no service to text them, how would me using wifi work? Because I’ve tried and it doesn’t send the texts

• 
  これは何の意味もありません (@TRSbizarro) reported 15 minutes ago

  @RogersHelps how so? If you have automated systems to detect interruptions, would those same systems not tell you exactly where the service interruption originated? if so, how would reports from customers be of anymore help than what your systems are already telling you?

• 
  Melanie (@MellieLangie) reported 18 minutes ago

  @RogersHelps I’ve been with Roger’s for 17 years and I’ve never had this degree of difficulty reaching customer service via the phone.

• 
  Chibuzo Nwankwo (@ChibuzoNwankwo2) reported 19 minutes ago

  I was on phone yesterday for good 4hrs trying to get the @Rogers customer care team guys for my home internet issue, no one picked. Went to live chat, the fellow said they can only help through the care team department. That's after being no 190 on queue. Today 3hrs @RogersHelps