Rogers outages and service status in Saint-Denis-sur-Richelieu, Quebec

Problems in the last 24 hours in Saint-Denis-sur-Richelieu, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Saint-Denis-sur-Richelieu, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mertecracker (@JWatson42) reported 3 minutes ago

  @RogersHelps Is there an email solution? I did try the online chat, but they weren't able to access what was required.

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  BBrewda (@BBrewda) reported 3 minutes ago

  @RogersHelps But no one answered when I was on hold. The automated response after 3 hours just told me you are experiencing high call volumes and then said have a good day and ended the call. This is poor customer service. How about calling me and I will graciously put you on hold for 3 hours

• 
  Jacqui (@JacquiKJanes) reported 4 minutes ago

  @JustMeJamie64 @Rogers Interesting since @Rogers says none of its call centres are outside of Canada - Rogers Communications states that its customer service call centres are 100% based in Canada.

• 
  Wake Turbulence (@Airwave_1_) reported 4 minutes ago

  @ChelseaBeach @JustMeJamie64 @Rogers Acquiring Shaw put Rogers $26B in debt. To cut costs, they quietly scrapped their "100% Canadian" PR pledge, cut domestic support contracts, and pushed call center roles right back overseas to offshore vendors. PR promises don't survive a $26B debt load.

• 
  Valerie Remark 🇨🇦 (@ValerieRemark) reported 6 minutes ago

  @LindsayDunnTV @william_lou @RogersHelps YOOOOOOO we all told you to fix this why you leaving this star with no wifi 😭

• 
  Jagang (@JagangUS) reported 8 minutes ago

  @JustMeJamie64 @Rogers The problem is not only the lengthy 90 minute “support” calls - but that your issue will not be properly resolved and you will need to repeat the process three or four times. You are lucky that you got an ‘agent’ that could speak english - I got one that could not spell.

• 
  NorthBelle🇨🇦CANADIENNE (@NorthBelle4) reported 8 minutes ago

  @JustMeJamie64 @Rogers I've been directed to call centres in El Salvador, Philippines, India. Same problem understanding sometimes. Moroccan language (North African "Arabic") is not Arabic.

• 
  Don Bradshaw (@RealDonBradshaw) reported 12 minutes ago

  Kudos to @JoeyVotto for actually discussing Vlad’s struggles as a real problem, and actually posing possible solutions. Those inside the @Rogers @Sportsnet Mothership are all just waiting for him to break out of his ‘funk’, as if it was a week-long slump. #BlueJays #BlueJays50

• 
  Pav (@hwspav) reported 13 minutes ago

  Worst customer service from @Rogers @RogersHelps . On hold for 90 mins. First person had mo clue and the second person makes up a outage to explain my issue. When asked where the outage is posted he disconnected the call. Absolutely shameful how Rogers treats their customers

• 
  ambam (@ItsReallyAmber) reported 15 minutes ago

  @JustMeJamie64 @Rogers Rogers was one of the last of the big 3 who had all their customer service agents in Canada. Covid hit. Shaw merger happened. Ceo changed and they wanted a bigger profit so they laid off a majority of the Canadian staff in favour of the cheaper labour outside of north america