Rogers outages and service status in Saint-Georges-de-Clarenceville, Quebec

Problems in the last 24 hours in Saint-Georges-de-Clarenceville, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Saint-Georges-de-Clarenceville, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

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  MTF 🇨🇦 (@EhmTEhf) reported 4 minutes ago

  @JustMeJamie64 @Cdhd123 @Rogers gotta love "one view" no more Vision 21 access. so ya everything needs a manager now. I used to have V21 access and never needed a manager. Unless it was revenue based.

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  Abi 💜 (@h_abi16) reported 5 minutes ago

  @RogersHelps That would be great because we recently did renovations and the internet cables are not working which is why we need a technician to help with the install.

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  Cristina Aiello (@caiello2) reported 6 minutes ago

  @RogersHelps I got through to a tech after 1 hr & 15 min, was told known outage in area from Aug 17 at 3 pm till tomorrow Aug 18 at 6 pm. Tech didn’t bother to offer any help or investigation noting my history. Tech should be invested in customer service.

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  Trish M (@trishmilley) reported 6 minutes ago

  I PAY FOR ROGERS PHONE AND INTERNET AND I WANT HELP. I DONT WANT TO WAIT ON THE PHONE FOR 1.45 HRS. WHERE ARE YOU @ROGERSHELPS @RogersHelps

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  Master Iceman (@themastericeman) reported 7 minutes ago

  @Rogers can you explain the logic of asking business customers that spend 1000's a month on your services to deal with your awful customer service? Transfered multiple times only to end up at a loud call centre where the person tries to sell me stuff vs actually answering questions. All you are doing is making your customers want a better option, like a Starlink phone by @SpaceX . If I am going to have to deal with garbage customer service which is what big telecom has, you and @TELUSsupport I might as well get a more robust service. Starlink is more robust for me than the wifi I get from you. You should have local respresentives that work with businesses.

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  Ms. Nthusi (@KokiBetty) reported 8 minutes ago

  @RogersHelps Hi, we’ve been without Wi-Fi since this morning, and it has now been several hours without service. Could you please confirm the current status of the outage in my area and provide an estimated time for when service will be restored? Davenport and Dufferin area

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  Dugtheslug (@icecreampie58) reported 8 minutes ago

  @Rogers Loving the new virtual assistant 30 mins on hold to get to the overseas customer service....and start all over waiting...wow

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  Trish M (@trishmilley) reported 11 minutes ago

  @RogersHelps I've been on the phone almost 2 hours. Your service is absolutely terrible. This is unacceptable! You treat your customers like crap! I was calling with a question, but now I'm waiting on the phone so that I can cancel my service!

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  Jenny Muzik (@jennysmuzik) reported 16 minutes ago

  Dealing with you is soo frustrating! Got new packages that are all mixed up creating errors in billing. Phone lines or chat takes hours! How is this considered customer service. Not all things can be self serve!!! Hire up! @Rogers

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  Rajesh kumar M (@mrajeshdav) reported 16 minutes ago

  @RogersHelps They offered a downgrade in the speed and bandwidth in the new address. But I took the specific plan (with bandwidth ) for my work. And you guys talk as if the customer is so dumb and doesn’t have any knowledge, which was very offensive and hurtful.