Rogers outages and service status in Spanish, Ontario

Problems in the last 24 hours in Spanish, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Spanish, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Georgiana Balanica (@GeorgianaB83826) reported 4 minutes ago

  Hey @Rogers you need to do a much better job at dealing with your customers! I’ve been waiting for more than 15 minutes today to be transferred to talk to a supervisor after dealing with a customer service representative for more than 30 minutes that couldn’t understand my request for a service upgrade! You can’t put customers on hold for that long without resolution so I had to drop the call! Train your employees and train them how to properly help customers meet their needs! I know I’ve been working in this industry for over 15 years! I’ve started in customer service however it’s not what it used to be! Now it seems you want to get rid of customers as fast as possible instead of helping them and ensuring they remain loyal to your business!

• 
  MW (@marcuswaters) reported 5 minutes ago

  @RogersHelps I refer you to my original post Eric. I simply want to talk to a customer service agent who has some idea of how things work and some internal gravitas to fix customer issues. As a customer of over 10 years this is but a small ask.

• 
  Jeff Jones (@thewiredserf) reported 9 minutes ago

  @RogersHelps So no then? Abysmal customer service.

• 
  Karl (@KennedyKreep) reported 10 minutes ago

  @RogersHelps "Our hands are tied" should be @Rogers new slogan. Who cares if you're a loyal customer of 35 years, Our hands are tied...

• 
  Terry Murphy (@tyjac2) reported 11 minutes ago

  @RogersHelps when will my internet and tv services be back on they have been off all afternoon Such poor service

• 
  Ruthie (@Ruthie80116972) reported 12 minutes ago

  @RogersHelps Didn't cancel, just asked to update my address and was told your company cannot provide service at my new location. They were informed about this planned move at the time we subscribed and ur staff told us they had service there!

• 
  Sanka Jayasundera (@Zenblime) reported 12 minutes ago

  @RogersHelps @RogersHelps a joke I cant connect with your phone help cos of call volume. You guys took away all the ability to deal with this issue from online support and from the stores and didnt compensate that on phone joke. Corrupt and a joke of an organization

• 
  DL - on Bills WR 🚂🚞 next stop, draft one in 1st (@BC_Bound) reported 14 minutes ago

  @lindsaytaylorl @Rogers Kitchener right now, this is what brought me here Loll guess theres only an outage in my block frig sakes

• 
  Skeets59 (@Skeets593) reported 16 minutes ago

  I see a new line item on my Rogers cell phone bill. “Wireless rate adjustment “ $5. I call Rogers. They are experiencing higher than normal call volume and to call back later and they hang up on me. Nice. Well you just lost a customer @Rogers. I’m now with Freedom

• 
  David Kehoe (@davidk101) reported 17 minutes ago

  @RogersHelps Can’t access Roger’s support Just says we can’t answer your call at this time good bye ?