Rogers outages and service status in St. Columban, Ontario

Problems in the last 24 hours in St. Columban, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in St. Columban, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marianne Bolton (@MarsBolton) reported 7 minutes ago

  @RogersHelps issue with connections for phone & mobile in the west end of Toronto??

• 
  sarah (@dawnthehorizon) reported 10 minutes ago

  @RogersHelps It mostly happens at home, and in and around the area I live. I’ve never had this issue before using Roger’s services so it is very frustrating that my service is spotty in my own home. Unfortunately not everyone I text or call uses wifi for their messaging.

• 
  kaleemullah (@kaleemullah19) reported 10 minutes ago

  @RogersHelps @RogersHelps I have already contacted technical support multiple times. I waited for over 2 hours on the phone, and a ticket was created. Today I also waited over an hour in the Anna online chat queue. I started at around 95 people ahead of me, and when it was finally my turn, the system suddenly ended the chat without connecting me to an agent. That was extremely frustrating. My internet has now been down for 2 days, I had to take leave from work because I work from home, and the earliest technician appointment I was offered is Monday. I don’t think this level of service is acceptable. Please escalate my case and advise what Rogers will do regarding compensation for the service outage and the loss it has caused. Reference: i2598853033

• 
  Rob (@screws1974) reported 11 minutes ago

  @RogersHelps we have no service in Aurora. Is this due to a downed line from the storm? Site only says Eta is 7pm. I have branches fall on my rogers line into a house. The line still seems connected. I removed the branches from the line

• 
  Patola EsHOEbar (@PabloEsHOEbar) reported 11 minutes ago

  I better get a ******* refund on my internet bill. I’ve had no internet connection since this morning. Your ****-*** AI support hasn’t helped with anything. It has only added to my frustration. I wasn’t able to WFH today because of this @Rogers

• 
  hris bau (@hris2005) reported 11 minutes ago

  @RogersHelps Another standard response from Rogers help without actually helping. I have been waiting on the phone for hours with no solve.

• 
  Todd Bealor (@ToddBealor) reported 14 minutes ago

  @RogersHelps call center support is utterly useless! Called to try and resolve an ethernet issue with my XFiniti router and somehow got some that could barely speak or understand English, let alone provide any technical support. No supervisor available.

• 
  Tammie (@tammie__cross) reported 16 minutes ago

  Great to see Rogers cheering on Team Canada. 🇨🇦 It would also be great if loyal customers trying to cancel a line didn’t have to sit on hold for over an hour. Customer service should be as strong as our team. @RogersHelps

• 
  Dogtor Shitpost, MD (@DogtorShitpost) reported 22 minutes ago

  To the fans of the @BlueJays, you have to stop going to games. You have to stop buying merch. You have to stop putting your tv onto @Sportsnet when they’re playing. @Rogers has to feel how bad you feel. They have to know you mean business. The only way any of this will change is if you make them.

• 
  Gabriel morrow (@gabriel_morrow2) reported 22 minutes ago

  @RogersHelps It was switched a few days ago. But data on it is slow now etc. I'm not sure what is wrong with it.