Rogers outages and service status in Strathmore, Ontario

Problems in the last 24 hours in Strathmore, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Strathmore, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Terry Murphy (@tyjac2) reported 4 minutes ago

  @RogersHelps It seems to back for now What kind of customer service is getting back to someone 12 hours later that’s pathetic

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  Clint (@clintculture) reported 4 minutes ago

  @Rogers @RogersHelps Tally of attempts to get this handled to date: 1) 8 calls to the customer service line, each with no help because you don’t get to talk to anyone. Rogers says there are too many calls and won’t let you hold, they kick you off. 1/x

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  JayGen 𝕏 er🇨🇦 (@JayGenXer) reported 9 minutes ago

  WOW @Rogers 1.5 hours on HOLD and I haven't EVEN SPOKEN TO A PERSON! PATHETIC SERVICE !!!

• 
  Adam (@Adam_LPARMY) reported 14 minutes ago

  @JayGenXer @Rogers dude im in the phone with them now....first off i cant understand a word theyre saying ...they sold me on an upgrade to internet 1000 and its twice as slow as before the upgrade ...now they wanna charge me $200 for a tech to come fix it LOL @Rogers is a SCAM!

• 
  Ryan Kelly (@nolookdroppass) reported 14 minutes ago

  What is happening with @Rogers right now? Havent been able to get through to the help desk for 10 days and log-in authentication is on a loop. Insane.

• 
  TN (@TeeSeeNieuwp) reported 16 minutes ago

  @JayGenXer @Rogers Customer service doesnt exist anymore.

• 
  Terry Murphy (@tyjac2) reported 16 minutes ago

  @RogersHelps Now the wifi is down again what is going on

• 
  quaffer (@quaffer) reported 16 minutes ago

  I have not been able to get to @rogers for tec support in 4 days. I hang on the phone for almost two hours on two occasions and then the call hangs up. Why should any paying customer wait 2 hours for a call to he answered? Obviously not enough people working there. 1/

• 
  Oleksiy Kovyrin 🇺🇦🇨🇦 (@kovyrin) reported 18 minutes ago

  @RogersHelps, this may be one of the worst customer support experiences I've ever had. I ordered a SECOND internet service for a new house. Rogers shipped me an XB8. It wouldn't connect. Technical support eventually figured out that Rogers provisioned the new modem against the WRONG address. Great. Simple backend mistake. Should be easy to fix, right? Nope. Yesterday: 45 minutes waiting for phone support before giving up. Today: hours dealing with support. Technical Support diagnoses the problem, then transfers me to Customer Care. Customer Care tells me they can't access the account and sends me BACK to the same phone number. I ask for the account number I'll need when I call. They give me an old account number and tell me it's associated with an address in Surrey, BC. Except MyRogers shows that exact account number as my CURRENT internet service in Waterloo. Eventually they find another account ending in the same four digits as the new service agreement — but can't even confirm the service address and tell me to call the “specialist team.” All I need is for Rogers to associate the modem THEY SHIPPED with the internet service THEY CREATED at the address ON THEIR OWN SERVICE AGREEMENT. I've spent hours trying to find a human being with permission to fix what appears to be a Rogers provisioning error. How is this a reasonable customer experience in 2026?

• 
  Adam (@Adam_LPARMY) reported 22 minutes ago

  @JayGenXer @Rogers Happened to me yesterday actually lol I was waiting for “customer care “ they really dont care at all