Rogers outages and service status in Sussex, New Brunswick

Problems in the last 24 hours in Sussex, New Brunswick

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Sussex, New Brunswick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris Conley (@ResearchChat) reported 4 minutes ago

  @Yuvrajsv1rk @Rogers Having the exact same issues with @Rogers 2 hours on hold (which appears to be the time limit for their hold-status) and then told by the automated voice to call back another time and disconnected. Did you get anything resolved?

• 
  Victoria Joss (@VictoriaJoss) reported 5 minutes ago

  @RogersHelps I’m finding it increasingly difficult communicating with S/R. All Twitter “chats” have suddenly disappeared & speaking to a human being seems old school. Now we’re beset with bots who give pat answers unrelated to the question or FAQs that don’t help. IS there an actual phone#?

• 
  Matt Cundill | Voiceover 🎙️ | Podcast Wizard 🎤 (@MattCundill) reported 11 minutes ago

  @RogersHelps Here’s what happened… Rogers service person: “You have 30 days to return the equipment” Me: “It has been sent. I can get to your courier provider in 4 days.” Next Day another call: “You owe us $1000 for the equipment you haven’t returned.” Day after That: “When are you paying us for the equipment you haven’t returned?” Day after that: “We haven’t received the equipment, can you arrange payment?” While Driving to return the Equipment: “If you don’t return the equipment we will charge you” None of your people could access notes on the file from the previous call. Now bye.

• 
  🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 11 minutes ago

  Looks like the internet outage is affecting not only @cogeco but reports that @Rogers and @Bell also down as well. Let the conspiracy theories begin.

• 
  Jasmine Kaur G (@jgarcha) reported 14 minutes ago

  @RogersHelps What is causing all of these service disruptions?? I am paying almost $300 a month, my bill keeps going up but the service keeps going downhill. Very frustrating and disruptive.

• 
  MH (@mhthefoodie) reported 14 minutes ago

  Got a telemarketing call from @Rogers they hung up on me when I ask them to address me in French #RUDE

• 
  Genny Guenther (@GennyGuenther) reported 21 minutes ago

  @RogersHelps My husband works out of town. I was originally sent the mifi without a sim…. First problem. We then when and got one from where we got pur phones. Put it in and bam no service. Called this morning two hours on the phone. Went to store to be told I need to be the primary.

• 
  Sarcastic Canuck 🇨🇦 (@Kippy_mag_oddi) reported 21 minutes ago

  @RogersHelps Doesn't even matter at this point. We've decided to leave Roger's. Yesterday was the worst customer service I ever could have imagined. Unfathomable way to treat long-term loyal customers. 6 hrs spent on the phone only to still be hugely disappointed.

• 
  Andy Obi (@kynetics) reported 26 minutes ago

  @RogersHelps I have just switched to a different network. The problem has been solved. Thank you.

• 
  Susy Campos (@SusyCampos19) reported 27 minutes ago

  @Rogers Funny i clicked on add new service and i get someone picking up the phone right away. Yet you don’t value your current customers