Rogers outages and service status in Thorsby, Alberta

Problems in the last 24 hours in Thorsby, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Thorsby, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Abdelrhman Shoieb (@AbdelrhmanShoi1) reported 9 minutes ago

  @RogersHelps @Rogers OK I called this number many time and just hold me on waiting and then call ended without any help

• 
  Parafok (@Parafok) reported 9 minutes ago

  @JustMeJamie64 @CognizantBeing @Rogers I have Starlink for more than 3 years now. No idea how their customer service is because I never had to call them.

• 
  Todd Talbot 🇨🇦 (@toddtalbot07) reported 11 minutes ago

  Hey @RogersHelps, waited patiently for a billing chat rep (75 ahead of me). Finally get on, basically tells me to wait for 35 mins only to provide a reference number to fix a simple billing issue. The level of service is at an all time low. What are you guys doing????

• 
  carbsarelife (@sumptuoussamosa) reported 13 minutes ago

  @RogersHelps Hey Eric, Last night after 8pm, I was unable to get through to technical support using that phone number. The AI agent wouldn't give me an option to "press 3 for technical support." Quite frustrating.

• 
  SJ (@cafveteran) reported 13 minutes ago

  @Rogers It took over an hour, primarily on hold, to finally get only one issue resolved, i.e. the correct address. When I demanded to know what type of compensation Rogers was willing to offer me, the customer service person proceeded to argue with me, even after I demanded to speak with a manager. I will be considering different options for my cell service and I recommend that others do the same as well. I never thought that I could get worse customer service than Bell, but Rogers has exceeded that.

• 
  Karen (@karenfamily1) reported 14 minutes ago

  @Rogers @Rogers your customer service is poor. I have been calling for a few days, with the same response, that you are overwhelmed with calls….I went into the kiosk. They gave me a different number to call. They said the couldn’t help me. Very frustrating overwhelming.😮‍💨

• 
  CRM🇨🇦 (@CRMxox) reported 15 minutes ago

  After being on hold for 2 hours waiting for some to take my call, I was able to get through. I was told they would look into my situation and call me back. Silence. No callback. Terrible service again @Rogers @RogersHelps

• 
  myopinion (@aslanUncle) reported 16 minutes ago

  @Rogers your new Ai system is horrible. Hung up on me saying we are busy right now call after lol. You guys are just getting worse.

• 
  Sweet Tooth  (@sweet_tooth19) reported 16 minutes ago

  @JustMeJamie64 @mike_kozar @Rogers They outsourced all their call centers to be in Casablanca and also India. So much for them promoting 100% Canadian call centers. Back in the day, they used to answer the phone with “you’ve reached Jane in Moncton, how can I help you?” Notice how that is gone?

• 
  Jacqui (@JacquiKJanes) reported 16 minutes ago

  @RogersHelps Were does it say that and what eligible inter or TV service