Rogers outages and service status in Thunder Bay, Ontario

Problems in the last 24 hours in Thunder Bay, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Thunder Bay, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kelly (@AlbertanKelly) reported 6 minutes ago

  My internet/cable has been down for 24 hours. @Rogers (with Shaw). Never had this happen before. I actually appreciate the updates - apparently a cable was cut by a third party contruction but, 24 hours is a really long time. I feel for everyone in my area who works from home. There better be some compensation for this.

• 
  Bob Pickard (@BobPickard) reported 9 minutes ago

  @UniforTheUnion @Rogers The abrupt way Rogers turned off these stations was needlessly disrespectful to the employees let go and to the people in the communities affected whose listenership over decades supported the company with advertising dollars. You just don’t deal with staff and consumers so callously – no notice and crappy communication like they mean nothing. But this is the culture of Rogers under Edward Rogers and his beancounter CEO who don’t have the character and class to treat their stakeholders right.

• 
  James Riley (@thejamesriley) reported 10 minutes ago

  @RogersHelps spent 3 x 1 hour calls w spt after merged w Shaw, u still couldn’t allow me access 2 my mobile account. They said would call back. Never did, was 3mos ago. I have called support 7 more times, waited, call hangs up. Today cut my phone off. I can’t see bill. Not good

• 
  Ghaith Dalati (@gdalati) reported 10 minutes ago

  @Rogers Canada has again assured me that living out of Canada is the wise decision . Internet goes down a home since a week and been trying to get hold of customer service ( aka Some call center in a 3rd world country as per their ranking ) and no one answer, and when they do,

• 
  ⱧΣΛƬ 𝑳ΣDGΣⱤ (@_HeatontheBeat) reported 12 minutes ago

  @Rogers you got us paying $70 for a pay-per-view for UFC make sure the signal comes in clear or expect to be giving refunds

• 
  Michael DelPiero (@MikeDelpieroX) reported 13 minutes ago

  @mwalker1533 @RogersHelps "If I understand correctly, your first invoice was alright, but the following two were problematic. Is that right?" At this point, no customer service would save me as a customer. Absolute disgrace.

• 
  Genny Guenther (@GennyGuenther) reported 13 minutes ago

  @RogersHelps I am level two and you need to find a way so that level two people when something happens or able to access their own account for their phone. This is not a solution.

• 
  Kelly (@AlbertanKelly) reported 14 minutes ago

  My internet/cable has been down for 24 hours. @Rogers (with Shaw). Never had this happen before. I actually appreciate the updates - apparently a cable was cut by third party contruction but, 24 hours is a really long time. I feel for everyone in my area who works from home. There better be some compensation for this.

• 
  Canadian Rositta 🇨🇦 (@wheresrosinow) reported 15 minutes ago

  @RogersHelps On hold now 1:40 minutes that is one hour and a half much more than proper customer service. 2 weeks! I got cut off twice yesterday.

• 
  Tanyassm (@tanyalsweet) reported 15 minutes ago

  @RogersHelps Still on hold and now it’s an hour and 45minutes @Rogers you owe for a week of ****** service! I have to use my Starlink to make calls or drive 3 mins down the road for reception yet I’m 45secs from your tower. I reported it! (ticket I2600573957)