Rogers outages and service status in Twillingate, Newfoundland and Labrador

Problems in the last 24 hours in Twillingate, Newfoundland and Labrador

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Twillingate, Newfoundland and Labrador and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  EscaL8R (@EscaL8R) reported 2 minutes ago

  @Rogers this is unacceptable. For months we’ve tried to fix my elderly parents’ bill after forcing them to upgrade their TV pkg. Now it’s doubled, you force us online to dispute charges when they have no internet, and you’re kicking me off the phone for “high volume.” #caregiving

• 
  Sydella (@newfiegirlrules) reported 2 minutes ago

  @RogersHelps Our phones live in an otterbox or Speigen cases with screen protectors. They were perfect when put in their boxes. The initial report was that you never received one of the phones. But when I said I had proof of delivery & asked for a supervisor (part of whos conversation

• 
  Oleksiy Kovyrin 🇺🇦🇨🇦 (@kovyrin) reported 3 minutes ago

  @RogersHelps, this may be one of the worst customer support experiences I've ever had. I ordered a SECOND internet service for a new house. Rogers shipped me an XB8. It wouldn't connect. Technical support eventually figured out that Rogers provisioned the new modem against the WRONG address. Great. Simple backend mistake. Should be easy to fix, right? Nope. Yesterday: 45 minutes waiting for phone support before giving up. Today: hours dealing with support. Technical Support diagnoses the problem, then transfers me to Customer Care. Customer Care tells me they can't access the account and sends me BACK to the same phone number. I ask for the account number I'll need when I call. They give me an old account number and tell me it's associated with an address in Surrey, BC. Except MyRogers shows that exact account number as my CURRENT internet service in Waterloo. Eventually they find another account ending in the same four digits as the new service agreement — but can't even confirm the service address and tell me to call the “specialist team.” All I need is for Rogers to associate the modem THEY SHIPPED with the internet service THEY CREATED at the address ON THEIR OWN SERVICE AGREEMENT. I've spent hours trying to find a human being with permission to fix what appears to be a Rogers provisioning error. How is this a reasonable customer experience in 2026?

• 
  Deborah Tood🌎💡☕️☀️🎗️🇨🇱🇨🇦🇦🇹🇮🇱 (@DebTood) reported 4 minutes ago

  @JonFraserTF Will the young people at the @BlueJays game tonight be able to afford tickets in a few years? Stupid TAKE from @Rogers as per usual.

• 
  caitlen (@caitlennn) reported 7 minutes ago

  @RogersHelps is there an outage in Brampton? Router is flashing orange & also data is lagging extremely

• 
  Vicky Baum (@vickyrobinbaum) reported 7 minutes ago

  @RogersHelps Hi again - We need more help. We have TSN through a bulk agreement with our condo. Can we access the US Open tennis. If you can't help, can someone from tech support please call us. We will share our phone number via DM. Thanks.

• 
  Cristina Aiello (@caiello2) reported 7 minutes ago

  @RogersHelps There was no outrage just a technical employee who didn’t want to go the extra mile to help me. TV is fine once I rebooted. Thanks

• 
  Corey Buffett (@coreybuffett) reported 12 minutes ago

  Working at 24 hours to download a game on rogers, max down is like 10mbps, same setup on bell would be don’t in a couple hours, this is crazy @rogers fix get better hardware or finally install fibre ! #nogamingonrogers

• 
  Allan 3 (@Agent365) reported 12 minutes ago

  @RogersHelps Thanks. If I could solve the problem through the AI agent, I would have already done that through the Rogers app or online. When I pick up the phone to dial Rogers, at that point it should be a human ready to help for issues that can’t be solved through the app or online.

• 
  Daniel R. Wright | SpotWright (@DanielRWright) reported 14 minutes ago

  @RogersHelps @RogersHelps I did not. I've been paying from my bank account for almost 10 years. If you guys have been charging my credit card that long then we have another serious problem. I tried calling you guys but as usual it said you guys were busy and hung up. Customer service 👍🏻