Rogers outages and service status in Wabasca-Desmarais, Alberta

Problems in the last 24 hours in Wabasca-Desmarais, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Wabasca-Desmarais, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Myrna Lambert (@myrnalambert) reported 6 minutes ago

  @MikeDelpieroX @RogersHelps @Rogers I will look at the complaint route - but the issue is they are travelling and we need to contact the employee and we can’t. Horrible service - so disappointing.

• 
  Andrew (@PCWAndrew) reported 9 minutes ago

  @Rogers calls me so often to sell cell service I don’t want that it’s making me reconsider the services I do have. You should be able to remove me from marketing calls (and your third party marketing calls too).

• 
  Michael DelPiero (@MikeDelpieroX) reported 12 minutes ago

  @myrnalambert @RogersHelps @Rogers If you file through the CCTS, Rogers is required to formally participate and respond to the complaint through the process. It usually also escalates it beyond frontline support, so it gets assigned and tracked instead of being bounced around. #Rogers

• 
  🇨🇦 UTDManish (@UTDManish007) reported 13 minutes ago

  @RogersHelps It's not yet setup. I received the email to setup the account, but while setting up it is asking for account number, which I don't have . I called customer care and still no-one shared. So I am frustrated.

• 
  evanspence (@Loveataurus) reported 13 minutes ago

  @RogersHelps I was trying to get back on deferred payment and i got denied because ive had it twice once only my fault so its either lose my services or switch. I been a rogers customer for years to

• 
  Yasin Nizami (@ynizami7) reported 14 minutes ago

  @Rogers your consumer line support sucks! The agents of have no sense of customer service 🤦🏻

• 
  Michael DelPiero (@MikeDelpieroX) reported 16 minutes ago

  @myrnalambert @RogersHelps @Rogers Sounds like you’re stuck in their loop where support won’t solve it without the one person you can’t reach. At this point the only path that actually forces resolution is going through the CCTS complaint route (details on my page) otherwise it just gets bounced between agents.

• 
  Michael DelPiero (@MikeDelpieroX) reported 16 minutes ago

  @_berg618_ @RogersHelps You've already explained the issue. They know what you need. A representative could simply call you and resolve it in a few minutes, but they won't. Instead they're asking you to spend more hours waiting on hold. Google "AI chatbot" and learn what they do. @Rogers #Rogers

• 
  Love My 7 Wood (@LoveMy7Wood) reported 17 minutes ago

  @RogersHelps It's now an hour that I have been on music hold. I am calling billing for two reasons. One, I switched to Xfinity last week and I was told when it was set up I have to call to cancel my old Nextbox account as they are set up separately and getting Xfinity doesn't cancel the old one. Second, my Nextbox account had Crave and it's not on my new Xfinity account and I want to get it added. Both are simple but being on hold for over an hour with no end in sight is beyond ridiculous. No wonder people cut the cord.

• 
  Expos4ever (@Expos4ever10) reported 17 minutes ago

  @TDotResident That’s a pretty low bar though. I trust anyone over @rogers, who is one the worst companies anyone.