Rogers outages and service status in Wabasca-Desmarais, Alberta

Problems in the last 24 hours in Wabasca-Desmarais, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Wabasca-Desmarais, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bonnie Lee (@stitchlady) reported 1 minute ago

  @RogersHelps the batteries in my remote were down to 56% so I put new batteries in but it still says 56%. I used brand new batteries. I’ve had this happen before with remotes. I even restarted my TV box. Why doesn’t it show the batteries at 100%?

• 
  Clint (@clintculture) reported 1 minute ago

  @Rogers @RogersHelps Tally of attempts to get this handled to date: 1) 8 calls to the customer service line, each with no help because you don’t get to talk to anyone. Rogers says there are too many calls and won’t let you hold, they kick you off. 1/x

• 
  BNKB (@banknotekb) reported 6 minutes ago

  @RogersHelps @Rogers I purchased the Africa Travel Pass and it doesn’t work. I was promised an update within 24 hours and received nothing. I then waited 2 more hours for a specialist, only for the chat to be ended without resolution. Can someone help before I escalate this to the CCTS/CRTC?

• 
  alleykat (@katsass1) reported 6 minutes ago

  @JayGenXer @Rogers Im wlakinf away form them after multiple years their customer service has gone to **** and they'll pricing is unreasonable

• 
  Tanya Gil (@yiya2110) reported 9 minutes ago

  @RogersHelps Is there an internet outage in Edmonton? We're in the west end.

• 
  A Kidney for Jason Rumball 🇨🇦 (@happyjaycanada) reported 12 minutes ago

  @RogersHelps I just moved and need help to set up my internet I don't have the right connection that goes in the wall I need a technician to help with the coaxial cable

• 
  Ria Riaz (@RoastedKeyboard) reported 17 minutes ago

  As much as people are relying on AI for help for customer success. Anytime you ask a question AI is like sorry we can’t help. And people are reducing front line staff Case in point @Rogers. Took me 5 hours to get in touch with a human. I tried live chat and I just got moved around 3 times and I am still waiting. AI simply isn’t there yet. Hire more people and train them or at least train your AI better please

• 
  JayGen 𝕏 er🇨🇦 (@JayGenXer) reported 18 minutes ago

  @DanMac2014 @Rogers They have the monopoly.. zero customer service and zerofks

• 
  T Baines (@TBaineMaine) reported 23 minutes ago

  @GinoHard_ @Rogers @FriedgeHNIC That’s what happens when you let bean-counters run the show - you get myopic strategic vision. Those 2 guys have personalities that are considered marketing assets that support sustained viewership. Holy **** you ******* are dumb at your Bloor St ivory tower.

• 
  Doug Rempel (@dougjrempel) reported 24 minutes ago

  @RogersHelps Too late for that… I stayed on hold for over an hour and finally had someone help me! Your company responses are too slow and wait times are too long. There needs to be some drastic changes