Rogers outages and service status in Wallaceburg, Ontario

Problems in the last 24 hours in Wallaceburg, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Wallaceburg, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Charlii (@Charlii_aBB) reported 3 minutes ago

  @JayGenXer @Rogers I am at the point where I believe they never had any intention of taking the call you just get put into the abyss of elevator music for eternity.

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  Oleksiy Kovyrin 🇺🇦🇨🇦 (@kovyrin) reported 4 minutes ago

  @RogersHelps, this may be one of the worst customer support experiences I've ever had. I ordered a SECOND internet service for a new house. Rogers shipped me an XB8. It wouldn't connect. Technical support eventually figured out that Rogers provisioned the new modem against the WRONG address. Great. Simple backend mistake. Should be easy to fix, right? Nope. Yesterday: 45 minutes waiting for phone support before giving up. Today: hours dealing with support. Technical Support diagnoses the problem, then transfers me to Customer Care. Customer Care tells me they can't access the account and sends me BACK to the same phone number. I ask for the account number I'll need when I call. They give me an old account number and tell me it's associated with an address in Surrey, BC. Except MyRogers shows that exact account number as my CURRENT internet service in Waterloo. Eventually they find another account ending in the same four digits as the new service agreement — but can't even confirm the service address and tell me to call the “specialist team.” All I need is for Rogers to associate the modem THEY SHIPPED with the internet service THEY CREATED at the address ON THEIR OWN SERVICE AGREEMENT. I've spent hours trying to find a human being with permission to fix what appears to be a Rogers provisioning error. How is this a reasonable customer experience in 2026?

• 
  Richard Miller (@Millergram33) reported 9 minutes ago

  @RogersHelps I have a malignant brain tumour, your company is not customer service friendly at all!!

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  Dman_67 (@Dman_67) reported 10 minutes ago

  @RogersHelps I have a possible fraud situation with your organization…but can’t get through to anyone to help, just get a message that you are too busy and to call back later? Trying to use your chat feature but have 100 people ahead of me. Need some help asap…..

• 
  wes (@ohmyslaf) reported 13 minutes ago

  @Rogers @RogersHelps Fix it now I'm tired of you guys

• 
  YesavageIsKing (@XDUB1007) reported 15 minutes ago

  The Jays should only play on AppleTV, cancel Sportsnet @Rogers

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  ज्वलंत (@JwalantSoneji) reported 16 minutes ago

  @Rogers Hung up the phone at 2hrs wait #terrible

• 
  Allan 3 (@Agent365) reported 17 minutes ago

  @RogersHelps Thanks. If I could solve the problem through the AI agent, I would have already done that through the Rogers app or online. When I pick up the phone to dial Rogers, at that point it should be a human ready to help for issues that can’t be solved through the app or online.

• 
  Terry Murphy (@tyjac2) reported 20 minutes ago

  @RogersHelps You can’t get an answer from Roger’s no matter what time of day but they happily take your money for services that are down way to often

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  RobTheBeaver 🍁🏒 🥓 (@robthebeaver) reported 20 minutes ago

  @JayGenXer @Rogers I’ve been trying to call, but the AI just keeps telling me to try again later. Now I have to go to a physical store just to remove one of the add-ons. @Rogers sucks.