Rogers outages and service status in Westlock, Alberta

Problems in the last 24 hours in Westlock, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Westlock, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  x-YEGJK (@KruJones15) reported 4 minutes ago

  @cgy_guy @Rogers How is Rogers “pushing” anything here? It’s a programming option FFS. You’ll want to sit down for this—but nobody is “pushing you” to push select.

• 
  RichardYanker2U (@drinklotsofh2o) reported 9 minutes ago

  @LoveMy7Wood @RogersHelps Every time I would call Rogers I would start the call by saying “pass me through to customer retention because that’s where I’ll end up anyway”.

• 
  Meet Patel (@meetsdhanani) reported 10 minutes ago

  @Rogers Can someone help me with the network constantly dropping since the last couple of months? Called rogers customer service but I was in queue for around 90 min and no response.

• 
  ander (@anderbear_) reported 16 minutes ago

  @RogersHelps i never got the box nor would i even want one to begin with. The only thing i wanted was internet and the only thing i got was internet. Where did this magical box come from? i talked to your live support and they dont help. Now im on the phone waiting and its been 47 minutes.

• 
  Crypto Fund Trader (@CFTrader_BTC_) reported 16 minutes ago

  @JayKazCwik @Rogers Probably Rogers. 5G towers don't always mean good service.

• 
  Michael OConnor (@Michael13482600) reported 17 minutes ago

  @LoveMy7Wood @Rogers Write the CEO a strongly worded letter of complaint. Address it as personal & confidential. I did it after almost two years of terrible service delivery. Good chance you will be referred to a specialist group. Worked for me. Service delivery is good now.

• 
  Mat 🇨🇦 (@DakRookie) reported 20 minutes ago

  @Berniceness @Rogers I agree, but for context, when Americans called Sprint/Nextel help line years ago they were actually calling me in Ontario Canada. These giant corporations just outsource everything to lowest bidder. Been going on for years.

• 
  evanspence (@Loveataurus) reported 21 minutes ago

  @RogersHelps I was trying to get back on deferred payment and i got denied because ive had it twice once only my fault so its either lose my services or switch. I been a rogers customer for years to

• 
  Love My 7 Wood (@LoveMy7Wood) reported 23 minutes ago

  If you are considering (or have to due to equipment failure like me) switching from Ignite to Xfinity on @Rogers here are some things to be aware of that they do not tell you before, during or after the transition. First, a new account will be opened, independent of your previous account, and unless you call and close your previous account, you will be double billed. Second, nobody will ask you for your credit card and it won’t be transitioned from your old account so unless you go online and add it, in a month you will be getting nasty notices. Three, if you have streaming services like Crave that you buy through Rogers it will not be transferred to your new account automatically. You must call to get it added. Fourth, expect at least one of the Xfinity boxes not to work properly. I’ve done the transition now at my cottage and home and multiple service visits and equipment replacements may be necessary. Fifth, if you have Rogers/ Yahoo email or Finance accounts they don’t automatically transition and multiple phone calls may be necessary and it may take the knowledge of a supervisor to get them going again. And sixth, Rogers goes out of its way to make speaking to an actual human being virtually impossible and you have to fight with AI and may be lucky and get through to someone in a few minutes or, like me, you can waste hours and hours on hold. And finally, they are going to email you a survey on how they did. Don’t fill it in right away. Wait a few days to make sure things work and work as they should. Good luck!

• 
  todd sams (@toddsams15) reported 23 minutes ago

  @RogersHelps You people are **** heads for leaving your customers without services that we pay for i asked you people to fix a single problem and now we are without tv **** you!!