Rogers outages and service status in Westlock, Alberta

Problems in the last 24 hours in Westlock, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Westlock, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Love My 7 Wood (@LoveMy7Wood) reported 4 minutes ago

  If you are considering (or have to due to equipment failure like me) switching from Ignite to Xfinity on @Rogers here are some things to be aware of that they do not tell you before, during or after the transition. First, a new account will be opened, independent of your previous account, and unless you call and close your previous account, you will be double billed. Second, nobody will ask you for your credit card and it won’t be transitioned from your old account so unless you go online and add it, in a month you will be getting nasty notices. Three, if you have streaming services like Crave that you buy through Rogers it will not be transferred to your new account automatically. You must call to get it added. Fourth, expect at least one of the Xfinity boxes not to work properly. I’ve done the transition now at my cottage and home and multiple service visits and equipment replacements may be necessary. Fifth, if you have Rogers/ Yahoo email or Finance accounts they don’t automatically transition and multiple phone calls may be necessary and it may take the knowledge of a supervisor to get them going again. And sixth, Rogers goes out of its way to make speaking to an actual human being virtually impossible and you have to fight with AI and may be lucky and get through to someone in a few minutes or, like me, you can waste hours and hours on hold. And finally, they are going to email you a survey on how they did. Don’t fill it in right away. Wait a few days to make sure things work and work as they should. Good luck!

• 
  Elysian Workshop (@ElysianWorkshop) reported 7 minutes ago

  @Berniceness @Rogers FYI.. freedom is exactly rogers with half the price and they have nice service people. No waits.

• 
  anna b (@Bananrama2) reported 10 minutes ago

  @Bell good job Lost me as a customer thru bell and Virgin today. Hello @Rogers Hate having to play musical telecomm just to try to save $. Government mafia & extortion via CRTC @CRTCeng

• 
  Meet Patel (@meetsdhanani) reported 14 minutes ago

  @Rogers Can someone help me with the network constantly dropping since the last couple of months? Called rogers customer service but I was in queue for around 90 min and no response.

• 
  Love My 7 Wood (@LoveMy7Wood) reported 17 minutes ago

  @RogersHelps It's now an hour that I have been on music hold. I am calling billing for two reasons. One, I switched to Xfinity last week and I was told when it was set up I have to call to cancel my old Nextbox account as they are set up separately and getting Xfinity doesn't cancel the old one. Second, my Nextbox account had Crave and it's not on my new Xfinity account and I want to get it added. Both are simple but being on hold for over an hour with no end in sight is beyond ridiculous. No wonder people cut the cord.

• 
  #1 Toronto Sports Fan (@tkarontosports) reported 18 minutes ago

  @MapleLeafs @Rogers Paid entrance to the draft party man lol worst company in sports. MLSE is why Toronto will never win another championship

• 
  Ryan John Krobath (@KrobathJohn) reported 19 minutes ago

  @Canucks @Rogers Just make right call that will help the future of the vancouver canucks , I'll bring a cup to this city and this province. Put the right players together to make stoppable roster. Like Vagas

• 
  Berniceness - 🥓🥓🥓🥓 (@Berniceness) reported 20 minutes ago

  Hey @Rogers why am I talking to a dude in the Philippines when Canadians can't find jobs??? Yet, you sure like to gouge us with fees for subpar service and then rob from us with extra billings if one doesn't look at their statement.

• 
  Coach’s Kid (@_Coaches_kid) reported 23 minutes ago

  @Canucks @Rogers Step 1: Promote twins ✅ Step 2: Promote friends ✅ Step 3: Hire more friends ✅ Step 4: Draft coach’s son Step 5: Draft more twins Step 6: Sell tkts/merch Step 7: Never win Cup

• 
  Love My 7 Wood (@LoveMy7Wood) reported 26 minutes ago

  @RogersHelps Can I get these issues addressed at a Rogers store or will they just tell me to call the number I’ve been on hold forever for?