Rogers outages and service status in West Quaco, New Brunswick

Problems in the last 24 hours in West Quaco, New Brunswick

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in West Quaco, New Brunswick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nazmo (@MichiganCanuck1) reported 7 minutes ago

  @DailyHiveVan Sportsnet has really been on a roll with pissing people off this offseason. **** @Rogers **** @Sportsnet

• 
  Ruthie (@Ruthie80116972) reported 7 minutes ago

  Unable to provide service in a new location and still asking to pay a severance fee is wild!!! 1 whole week updating my new address 5 times! Seems like we're talking to individuals in different companies! @Rogers

• 
  Cathy NOT Kelly (@cathykelly80) reported 8 minutes ago

  @Rogers - once Bell fibre becomes available in more places you’re going to have to up your customer service game or lose a ton of customers

• 
  🐻‍❄️ Dave Sandford 🦌 (@Dave_Sandford) reported 9 minutes ago

  @RogersHelps how is it that I can't get through to Roger's wireless on the phone? Just ai crap and each time it says "we'll transfer you to a specialist" I'm told "we are experiencing higher calls than usual and we can't take your call" and then disconnects. Customer service 0/10

• 
  Laela Mirelle (@djlaela) reported 9 minutes ago

  @RogersHelps This new AI system is garbage! It doesn’t understand the simplest of instructions, and after multiple attempt to get an actual person, it says “we’re experiencing higher than normal cell volumes, please try again later” and hangs up!! Can’t resolve payments

• 
  Jeff Jones (@thewiredserf) reported 10 minutes ago

  @Rogers how to we actually get a technician to help with a surge damaged drop? It’s been 7 days now and 2 technicians with no resolution. Have to wait on the phone for 1.5 hours to have support tell us they can’t send someone for another day.

• 
  Karl (@KennedyKreep) reported 10 minutes ago

  @RogersHelps So let me get this straight? You’re telling me to pay the exorbitant fees until a better fee comes along? If it ever does?? yet if I cancel, come back say a year later I can save big-time money? What kind of retention is that?

• 
  Georgiana Balanica (@GeorgianaB83826) reported 15 minutes ago

  Hey @Rogers you need to do a much better job at dealing with your customers! I’ve been waiting for more than 15 minutes today to be transferred to talk to a supervisor after dealing with a customer service representative for more than 30 minutes that couldn’t understand my request for a service upgrade! You can’t put customers on hold for that long without resolution so I had to drop the call! Train your employees and train them how to properly help customers meet their needs! I know I’ve been working in this industry for over 15 years! I’ve started in customer service however it’s not what it used to be! Now it seems you want to get rid of customers as fast as possible instead of helping them and ensuring they remain loyal to your business!

• 
  Ruthie (@Ruthie80116972) reported 15 minutes ago

  @RogersHelps Didn't cancel, just asked to update my address and was told your company cannot provide service at my new location. They were informed about this planned move at the time we subscribed and ur staff told us they had service there!

• 
  BernaSZN (@10Bernardeschi) reported 20 minutes ago

  @RealDonBradshaw @BlueJays @Rogers Holy **** youre a squid