Rogers outages and service status in Jasper, Alberta

Problems in the last 24 hours in Jasper, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Jasper, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Digitech (@digitech777) reported 5 minutes ago

  @Rogers your customer service wait time sucks 😒

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  Bonnie Lee (@stitchlady) reported 10 minutes ago

  @RogersHelps Can’t get through on the telephone. I don’t have an hour or more to sit on hold. Rogers has the worst customer service in the business. In fact, there literally is no Customer Service.

• 
  Graham Haigh (@GrahamHaigh) reported 11 minutes ago

  @RogersHelps Boo… that’s been the problem. It’s so hard to navigate to get to the tech support team.

• 
  Lulu (@lulu5109) reported 11 minutes ago

  @RogersHelps I’ve been transferred between 3 Rogers agents for hours with no resolution. My internet drops multiple times daily, I have to manually reboot the modem 4+ times/day because it won’t reconnect on its own, and it’s affecting my work from home.

• 
  Marisa Allen (@marisaallen123) reported 15 minutes ago

  @RogersHelps I've called twice today to help set up move for my mom who's a senior and both times saying too busy that I call back later. Thats ridiculous- ZERO CUSTOMER SERVICE. FYI - I do have a life and having to call back & go thru the upteem prompts to only get hung up on..

• 
  A 19 Year Old On Twit (@YearOldOnTwit) reported 15 minutes ago

  @AngryPossum69 @Rogers Really the only way I’d financially support Rogers is by going to Jays games, but that’s more out of the love of the team not them. My family switched to Bell years ago, not even morally just cause their product sucks. Monopolies lead to bad products for everyone.

• 
  Rocco Signorile (@imthedarkknight) reported 16 minutes ago

  @RogersHelps @JudyPickett1 Be careful they might cancel your number or charge you $80

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  Bonnie Lee (@stitchlady) reported 17 minutes ago

  Does the right hand know what the left hand is doing @Rogers. Tech support transfers me to customer care and they tell me tech support has to deal with the issue of a credit for lost service. After being on hold for an hour and then they want me to call back!

• 
  ghostwolfman (@ghostwolfman) reported 19 minutes ago

  @RogersHelps Ya that is brilliant people are without internet and your solution is for them to go to the internet to see what is happening? Did everyone there stop brain development in kindergarten?

• 
  Donna (@DonnaWatson01) reported 22 minutes ago

  @RogersHelps Is there anyway to contact Rogers to get a line that was torn down by a tree limb repaired! I need to schedule a service call and this endless waiting on hold seems ridiculous!