Rogers outages and service status in Jasper, Alberta

Problems in the last 24 hours in Jasper, Alberta

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Jasper, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DARSHAN AILANI (@AilaniDarshan) reported 1 minute ago

  @RogersHelps All of this has been done and I’m back in Canada now. I raised the issue with your customer service so that there is some co sideration for a huge bill thrown at me but no one seems to care about the poor network and still want to charge for all the services

• 
  Darryl Narain (@DarrylNarain) reported 2 minutes ago

  Between @TekSavvyCSR and @Rogers who do I blame for my internet being down for over a week now. They point the finger at each other while the paying customer suffers. Yet, if I turn off my CC so they can't take more money for said service, I'd be in the wrong.

• 
  Pea’s Pod🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@peaspod23) reported 4 minutes ago

  @Rogers Customer service is ridiculous! I’ve been waiting for over 3 hours as we have had no service for 2 days now, yet your website states no outages! Yes bill is paid, whole building out and nothing is being done! Give me one reason why I should switch internet providers?

• 
  Revel Peters (@urbanlamb) reported 4 minutes ago

  @RogersHelps @KTheresa95 canned robot responses is not 'help'...

• 
  Craig Mask (@cjmask83) reported 6 minutes ago

  @allkindsXO @RogersHelps I’m having the same issue

• 
  Alper Dama (@alperdama) reported 7 minutes ago

  @RogersHelps @RogersHelps I sent you a detailed DM with my full account info, case numbers, and evidence. Your response? An AUTOMATED BOT directing me to the same broken chat that disconnected me 3 times. You asked me to DM to hide this from the public. You never intended to help. CCTS complaint filing. See you there.

• 
  Vinny J (@BanditVinny) reported 9 minutes ago

  @Canucks @Rogers The luck of this team is dog ****. Why do I even bother any more. We needed that number one.

• 
  Greg Weir (@CrescendoCove) reported 11 minutes ago

  @RogersHelps I've been through the ringer with the Credit Department, Customer Care, someone higher up in Customer Care. End result; I still have to pay, but I can launch a complaint against the first person I talked to--presumably to get her fired. She's the only one who was nice to me.

• 
  Bonnie Lee (@stitchlady) reported 12 minutes ago

  @RogersHelps I was told it was fixed. Unfortunately it is not fixed. And I will not waste an hour on hold to get through to technical support.

• 
  Michael Konikoff 🇮🇱🎗️🧡🧡🧡 (@loyaltybuff) reported 16 minutes ago

  @toddamus @Rogers @Bell I think the sad truth is that both do not deliver a level of service commensurate to the cost of their services. They defy loyalty logic and the knowledge that change doesn’t help is part of the catalyst IMHO!